News 23 April 2024

Belgian law requires partners to offer 2 delivery options

Belgium recently passed a new law requiring e-commerce companies to offer customers in Belgium at least 2 delivery options at checkout. By doing so, they want to make the last mile delivery more sustainable.

Do you ship to or within Belgium as a partner? If so, bol provides 2 delivery options, like home delivery, delivery to work or other locations, and sometimes pick-up points and lockers.  

 

Below you can see which delivery options your customers have for each of our shipping methods. 

 

Send it yourself 

  • Home delivery or delivery at another address. 
  • The customer gets to choose the delivery day for your parcel, if you have activated this. 

 

Shipping via bol (Vvb) 

For Vvb Standaard (with drop off & pick-up): 

  • Home delivery or delivery at another address. 
  • The customer gets to choose the delivery day for your parcel. 
  • Several Select delivery options such as pick-up point & delivery at the office. 

For Vvb+ (with drop off & pick-up): 

  • Home delivery or delivery at another address. 
  • The customer gets to choose the delivery day for your parcel. 

For Vvb Compleet:

  • Home delivery or delivery at another address. 
  • The customer gets to choose the delivery day for your parcel. 
  • Several Select delivery options such as pick-up point & delivery at the office. 

 

Logistics via bol 

  • The customer can choose home delivery, another address and different pickup points