Set up My Delivery Promise
With My Delivery Promise, you determine the delivery times customers see. This way, your customers immediately know what to expect. This builds trust, leads to more orders, fewer strikes, and a greater chance of winning the buy box.
Gain even more control over your delivery promise with delivery promise profiles
In this video, Lizzy shows you how to create multiple delivery promise profiles and tailor them to your product range and logistics process.
Lizzy tells you everything about My Delivery Promise
Why My Delivery Promise is important
A well-configured delivery promise profile, or a combination of multiple profiles, helps you to:
- set the right delivery promise for each part of your product range
- give customers clarity about delivery days and delivery times
- meet expectations more consistently
- prevent strikes
- increase your conversion rate; and
- increase your chances of winning the buy box
How it works
In your seller account
Go to your seller account → Settings → Delivery Promise
Create your delivery promise profile(s)
Create one or more delivery promise profiles and tailor them to your specific product range and logistics processes.
Link delivery promise profile(s)
Important! Link your delivery promise profile(s) to your items or item groups. Only then will your delivery promise be visible to customers
Realistic delivery times
Make sure your delivery promise aligns well with your delivery practice.
What does My Delivery Promise offer you?
Are you working through an API or a third-party integrator?
Make sure to use ‘MijnLeverbelofte’ or ‘My_Delivery_Promise’ depending on your API version as the delivery promise setting within your integrator’s environment or source system. The delivery times configured in your seller account will then be automatically applied to your items.
Please note: the option to create and use multiple delivery promise profiles is not yet available for all integrators.