Customer service
This learning is intended for international partners.
How to provide excellent customer service
Good customer service is an essential part of the shopping experience via bol. It gives customers confidence in their purchase and strengthens trust in you and the platform.
Video
•2 minCustomer service | bol
In this video, you will learn what customers in the Netherlands and Belgium expect, how to respond quickly and clearly, and how to offer appropriate solutions. You will also see how customer satisfaction is measured and where to track your performance, so you can build strong customer relationships and grow sustainably via bol.
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