Returns: how does it work?

Returns are an everyday occurrence in online shopping. As a partner, you likely deal with them constantly. It's part of the job. Of course, it's important that this process runs smoothly. At bol, we believe that customers should be able to return their items with great ease.

In this e-learning, you will learn more about the returns process for both you and the customer. Which items can and cannot be returned by the customer? You will also discover more about the background: how does the returns process actually work? And what about the legal terms in the returns process, or returns conditions? We conclude the e-learning with tips to reduce or even prevent the chance of a return. In short: after completing this e-learning, you will know all the ins and outs of bol's returns policy and how you, as a partner, can handle it.

• Understand how the returns process works
• Know your role in the returns process
• Know how to prevent a return and what to do when you receive one.