Strike process
Get the most out of your performance and avoid strikes
Customers order via bol with certain expectations. It is important for all of us that we collectively meet these expectations of our shared customers. This is the only way we can give customers the best experience and ensure bol remains the best shopping platform in the Benelux.
E-learning
•30 minStart the e-learning
Get the most out of your performance and avoid strikes
To prevent customer disappointment, we address our partners if their performance does not meet customer expectations. We do this with the strike system. You will learn what this system entails and what we expect from you in this e-learning.
After completing this e-learning
- You will know why we, as a platform, maintain certain service standards
- You will know what the consequences can be for not performing according to the service standards
- You will understand how the strike system works
- You will understand the difference between the strike system and the performance score
- You will know how to prevent strikes and what to do if you receive a strike
Want to know more about the strike process? Read about it here.