Adjusted service standards week 52

We have observed that the performance of carriers in the Netherlands and Belgium was lower than desired. This is due to the busy December peak period. To address this, we have decided to apply the 'items on time' service standard more flexibly. See the adjusted standard below: 'Items on time' is 90% for the Netherlands for 3 or more late delivered items, and 88% for Belgium for 3 or more late delivered items. Please note! As a partner, you remain responsible for fulfilling your delivery promise. Try to anticipate planned delays and disruptions in the logistics network by extending your delivery promise.