Issue with answering customer questions

There is currently an issue with answering customer questions. We are aware of this and are working hard behind the scenes on a definitive solution. Until then, we ask you to follow these instructions: Perform a hard refresh on the page. Instructions on how to do this are below. If this does not work, you can clear your browser cache and try again. As a last resort, you can open it in an incognito window and try it there. If you have tried this using Safari or Firefox, we ask you to try it using Google Chrome. Google Chrome Windows: hold Ctrl and press F5 Mac: hold Cmd + Shift and press R Firefox Windows: hold Ctrl and press F5 Mac: hold Cmd + Shift and press R Safari (Mac) Go to Safari > Clear Cache or use Opt + Cmd + E Then refresh the page by clicking the refresh button or using Cmd + R Internet Explorer / Microsoft Edge (Windows) Hold Ctrl and press F5