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Policy
Policy
Offer policy
Guidelines for your offer: product range, prices, and selling rights
Assortment policy
Selling Rights
Brand guidelines and property rights
Notice and Take Down procedure
Price Policy
Content
Shipping & Returns policy
Read more about the rules and policy for shipping and returns
Shipping options
Delivery time
Process and ship orders via your 'own shipping method'
Process order
Process & ship orders
Order cancellation
Handling Returns
Return shipment damaged or missing (RLIM)
Account & Finance
Rules for your account and finances
Selling prices
Sales Invoice
Commission
Customer contact and (VAT) invoices
Partner established in a non-EU country
Policy regarding your seller account
Regulation
Comply with all regulation for your assortiment
General Product Safety Regulation
General Data Protection Regulation (GDPR)
European information obligations (DAC7)
Responsible economic operators
European Accessibility Act (EAA)
European Data Act
European Union Deforestation Regulation
UPV - Extended Producer Responsibility
Energy label and product information sheet
Privacy and data sharing (non-EU)
Explosives Precursors Act
Apps & service providers: legislation & certification
Performance
Improve service standards, policy points, and your performance score
Service standards
Performance score
Policy points
Quality Score
Growth Reward
The buy box
Your rating
Item reviews
Alles van Policy
Offer
Offer
Offer policy
Guidelines for your offer: product range, prices, and selling rights
Assortment policy
Selling Rights
Brand guidelines and property rights
Notice and Take Down procedure
Price Policy
Content
Publish offer
Manage your offer: add items, get online, and content
Add item
My offer is not going online
Content
Certified partners: content
Delivery time
Selling prices
Sustainable product range
Apps & service providers: sustainability
Improve product range
Expand your product range: analyses, white spots, and expanding to NL or BE
Analyses seller account
Expand Offer
Expand to the Netherlands or Belgium
Apps & service providers: data & insights
Alles van Offer
Orders & Shipping
Orders & Shipping
Shipping Options & Policy
Learn more about your shipping options & the shipping policy
Shipping options
Bol's logistic services
The Delivery Promise Score
Own shipping method
Manage your shipping: orders, delivery time, cancellation, and order labels
Process and ship orders via your 'own shipping method'
Order cancellation
Delivery time
Apps & service providers: shipping
Apps & service providers: warehouse management
Shipping via bol
Everything about Shipping via bol: services, tips, and rates
Discover Shipping via bol Standard
Discover Shipping via bol Complete
Process order
Conditions & rates
Apps & service providers: warehouse management
Logistics via bol
Everything about Logistics via bol: inventory management, returns and rates
Discover Logistics via bol
Process & ship orders
Stock management
The financial settlement
Returning Stock
Conditions and rates
Apps & service providers: shipping
Service & Checkout
Smooth returns, customer contact, LIM & accurate invoices
Discover bol.checkout
Return options
Handling Returns
Return shipment damaged or missing (RLIM)
Apps & service providers: returns
Customer contact and (VAT) invoices
Alles van Orders & Shipping
Visibility
Visibility
Promotions
Boost your sales: your own promotions, bol's campaigns, and volume discount
Promotional opportunities
Own promotions
Discover promotions via bol
Participating in promotions via bol
Discover volume discount
Set up volume discount
Advertising: Sponsored Products
Increase item visibility: start, manage, and improve campaigns
Discover sponsored products
Start your campaign
Analyze & improve
Conditions & rates
Advice from agencies
Advertising: Branded Shelves
Show your branded items prominently: start, manage and improve campaigns
Discover Branded Shelves
Start your campaign
Improve your campaigns
Terms & rates
Advice from agencies
Advertising via bol: Brand Page Creator
Create a unique brand page and strengthen your online presence
About the Brand Page Creator
Buy box
Win the buy box: influence of price, delivery time, and performance
The buy box
Selling prices
Apps & service providers: price
Delivery time
Performance score
Alles van Visibility
Finances
Finances
Income & Payments
Insight into your income: prices, invoices, commission, and payments
Selling prices
Sales Invoice
Apps & service providers: finance & insurance
Commission
Customer contact and (VAT) invoices
Apps & service providers: accounting & VAT
Partner established in a non-EU country
Alles van Finances
Start selling via bol
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