Users and roles
Are you an administrator of a seller account and want to add someone to your account? On this page, you can find everything about adding users to a seller account.
Users and roles
Under ‘Users & roles’ in your seller account settings, you can grant other users (limited) access to your seller account. Besides adding a user with the 'administrator' role, who has access to all parts of your seller account, you can also create new user roles yourself. For example, you can give an employee access to customer questions, as well as the ability to view (or even manage) the status of ongoing orders. You can also give an Advertising agency access to the 'advertising' section in your seller account, along with the ability to manage and improve your content!
Good to know before adding a user to your account
- A user with the 'administrator' role has access to all sections within your seller account. An added administrator cannot modify business-sensitive information; only the account owner can do this. However, the administrator does have access to how your shop is displayed, such as the shop status, shop name, and shop description. So, be careful about who you grant these rights to.
- The person who opened the seller account ('owner') can never be removed from the seller account. Administrators can be removed at any time.
- A user with the 'owner' role can only be linked to one seller account. If you have multiple seller accounts where you want to give the same person access to all sections, then create a new email address for this user.
- A user with the 'administrator' role or another self-created role can be linked to different seller accounts.
- A user can currently only have one role per shop. If the user you want to add is already linked to another role in your shop, you cannot give them another role within your shop.
- After the added user has approved the invitation, they can log in to your seller account via partner.bol.com/sdd. Ask the user to clear cookies or open the link in an incognito window if they receive an error message.
How can I add a user to my seller account?
In your account, go to ‘Users and roles’ via ‘Settings’
Click ‘Add user’ and enter the email address
Select the role you want to assign to the user and click 'add'
- Administrator: An administrator has all rights within your seller account. You can remove or modify the administrator at any time.
- Other roles: You can create and configure new roles yourself with the desired access. Newly created roles will become visible here with your chosen name and can then be assigned to a user.
An email will be sent to the specified email address
In the user overview, you will then see that this email address has been added to the list, with the message 'not yet activated'. As soon as the added user accepts your invitation, this message will disappear, and the user will have access to a specific section (or all sections, in the case of the 'administrator' role) of your seller account.
If you wish to remove the user from your seller account, navigate back to the 'Users & roles' page under 'Account' in your settings. Then click the trash can icon next to the user. The user will then receive an email confirming their removal as a user and will no longer have access to your seller account.
Do you want access to a partner's seller account on bol?
Ask the administrator to add you to the user overview
Go to your mailbox and confirm the received invitation
If you do not yet have a personal bol account, we ask you to create one by clicking 'Confirm' in the email. Then, click 'log in directly' on the screen, or go to partner.bol.com/sdd.
If you already have the 'owner' role for a seller account, you unfortunately cannot be added to a second shop. We will inform you of this via email. Ask the partner to add you with a different email address.
Log in with your email address and password to access the seller account
After logging in, choose which seller account you want to work on
After logging in, you will immediately see the sections you have access to. If you get a 'Blocked for advertising' pop-up in the 'Advertising' section, it means the administrator has not yet approved the General Terms and Conditions. Ask them to do so in their seller account (via the link partner.bol.com/sdd/avb), so you can start advertising.
Get started!
Finished with the shop you chose in step 4? Go to ‘Switch shop’ in the top right menu. Choose another shop and follow the steps again.