Stock differences

It takes a maximum of 3 business days for a shipment to be booked into stock. Do you notice stock differences after 3 business days? Please contact Partnerservice. Depending on the situation, we would like to receive the following information:

• The shipment number you provided when creating a shipment
• Shipment arrival date
• Shipment track and trace
• EAN of the missing items
• Missing quantities for the items

Do you see a stock difference that cannot be traced to a specific shipment? Please contact us with the following information:

• EAN of the item
• Quantity difference
• Date when you noticed the difference

Have you received an incorrect item in a return shipment, or is an item missing? Please contact us with the following information:

• RMA reference – you can find this on the packing slip and in the automated email you receive after a shipment has been returned.
• EAN and the information on the yellow sticker of the received item.