1. Have you received a return notification?
2. Go to your return overview (in the 'Bestellingen' menu, below the 'Retouren (nieuw)' tab).
3. Click 'Verwerk' at the return in question. The blue colour indicates that the return is still unprocessed and it requires action.
4. Choose a return status (see the 5 options below).
5. The customer will automatically receive a notification once you have processed the return.
Frequently asked questions
about handling a return notification
