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Return stamp via bol

The bol.com return stamp offers an automated return process with less return costs per parcel.

Bol.com partly reimburses the return costs

Customers can always return items they bought via bol.com for free. You can purchase return stamps from a delivery service selected by bol.com. This service allows you to purchase these return stamps for letterbox packages and packages at an affordable rate. Bol.com pays part of the rate.

Automated return process

We want to make the returns process as easy as possible, both for you and the customer. With the bol.com return stamp we ensure that the return process is automatic. This is how it works:

  • Immediately after the return notification, the customer will receive a return label in their customer account.
  • This label is automatically linked to a track & trace code, visible in your selling account.
  • The delivery service is responsible for transport.
  • You will automatically find the costs on your Sales Invoice. We only charge you when the customer actually uses the return label.
  • If a return package is damaged or missing during shipping, bol.com will take care of filing the complaint for you. Does your claim meet the conditions for a missing package? You will then receive a compensation of 25% of the sales value excluding VAT. This compensation is out of courtesy and not obligatory. Bol.com chooses whether or not to compensate.

Are you interested in using the affordable return stamp? Please let us know in your selling account.

  1. Go to ‘Instellingen’ at the top right
  2. Click on ‘Retouren’ below ‘Mijn winkel’
  3. Then choose ‘Retourwijze’
  4. At the top, you indicate that you want to use the bol.com return stamp
  5. Confirm your choice with the ‘Opslaan’ button

Frequently asked questions

bol.com return service

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Own return service

If you want to know how to set up your own return service in your selling account, please read here how to do so.

Returning: bol.com or own return service

Do you want to know how the 2 return options work for you as a partner? We explain you more on this page.

The return process and terms for a customer

Find out which steps the customer takes to return a package and which terms apply.