My offer is not going online

On this page, you'll find the most common reasons why your offer isn't going online and how to resolve them.

Most common reasons why your offer is offline

You can find the feedback explaining why your offer is not for sale in several places within the seller account. You can filter by ‘Reason not for sale’ under ‘My items’ or download a feedback file via ‘Manage offer in Excel’.

Explanation of reasons

Why your item is offline

Attention!

Have your items suddenly disappeared, or are you not seeing new items go online in our webshop? Then it’s likely that you’ve set the country preference incorrectly on bol. For example, if you only sell in the Netherlands? Check if you have the correct country preference set by clicking on ‘NL’ or ‘BE’ in the top right corner of the screen. The same applies, of course, if you only sell in Belgium.

My offer is not going online

Most common reasons why your offer is offline

Explanation of reasons

1. Required content is missing.

2. Your selling price is too high.

3. The reference code is invalid. Use a maximum of 20 characters.

4. ISBN/EAN is required

5. The stock quantity is invalid. The stock value cannot exceed 999.

6. Stock is a required field.

7. Delivery code (delivery time) is required.

8. Delivery code (delivery time) is invalid.

9. Price is invalid. A price below €1 is not allowed.

10. You are the first to sell this item on bol. Add a product category.

11. The brand of this item is not allowed within this category or is not (yet) known to bol

12. You have temporarily closed your shop

13. No stock is available, or the remaining stock is reserved for open orders

14. You have put this item on pause

15. The item already exists in your offer, known as x. Please update the existing item

16. It cannot be sold via Fulfilment by bol

17. It does not comply with our assortment policy

Attention!