Service standards

To jointly ensure good service, a set of service standards applies to our shopping platform.

What are service standards?

To ensure bol's quality, a set of service standards is applied across the entire shopping platform. The better you perform on these service standards, the better you can sell, the more revenue you achieve, and the greater the chance your product range will appear in the buy box.

Want to know more about each service standard? Within this theme, you'll find all service standards. Select the service standard you want to learn more about from the left menu. Curious about your score on the service standards? You can find this on the 'Performance' page in your seller account.

Service standards explained in a short video

Service standards
Service standards explained in a short video
Four-in-a-row game.

Strike process

Get the best out of your performance and avoid strikes

View the e-learning