Assortment policy

With our platform, we want to meet our customers' needs as effectively as possible. It can happen that an item does not fall within the technical capabilities of our platform. In that case, we cannot sell the item. Examples include:

1. items that we are not allowed to deliver to customers' homes, or
2. items that we cannot easily accept as returns, or
3. items that require specific technical support that we do not (yet) have in-house.

• items without official retail packaging
• items where the customer only knows the version upon receipt, such as items with different versions or options under the same EAN
• items where it is not clear what exactly is inside the packaging, such as a Mystery Box
• items, such as foodstuffs, that have a shelf life of less than 100 days
• live animals, such as insects
• promotional items, such as testers
• digital items, such as licenses
• subscriptions and memberships
• pre-release items
• items that we cannot classify within existing product categories
• services and (installation)services
• fireworks, such as ice fountains, flares, Christmas crackers, sparklers, and fireworks dummies (view more items you might not expect to be fireworks)

Together, we want to offer our customers the best quality and service. It's important to prevent unfair competition, such as fraud or counterfeit items. That's why we check for violations and intervene when necessary. If you operate according to the terms and conditions, it's unlikely you'll ever encounter policy violations, such as selling prohibited or counterfeit items. If a partner still commits a policy violation, a note will be made, and we will discuss it with the partner. It may then be decided to reduce your policy points. You can read exactly how this works here. We do this to provide all our partners with a platform that offers a fair playing field. And we believe it's important to be clear about what these violations and their consequences are.

Your offer complies with the laws and regulations in the Netherlands and Belgium. Consider the following:

1. The differences between Dutch and Belgian legislation.
2. The licenses, registrations, and inspections you need from organizations and/or authorities.
3. Guidelines for importing, distributing, manufacturing, storing, and shipping items.
4. The obligations regarding the content you provide, such as guarantees, claims, warning labels, and contact information.

It's important that your offer doesn't lead to unpleasant consequences or damage during production or use. We believe it's important that items on our platform are offered fairly and responsibly. That's why we clearly distance ourselves from animal suffering and prioritize the safety and health of our customers over achieving profit. This means we sometimes anticipate legislation. For example, when an item is under discussion or when it has adverse effects on users or their environment. Undesirable items are:

1. Items exclusively intended for criminal activities.
2. Items containing material from a protected plant or animal species
3. Items made entirely or partially from fur
4. Items that demonstrably use child or forced labor
5. Items that can be linked to child abuse
6. Items posing a safety or health risk to the user
7. Items included in the Safety Gate list.

We expect the quality and delivery time of your items to match the expectations you set in the shop. Based on customer feedback – such as return statistics and customer questions – we monitor how well your item meets customer expectations. We also compare your items with similar items from other partners to identify any differences.

When there are significant differences between the performance of your item and similar items from other partners, you will receive an email stating that the item is performing below expectations. We will then ask you to improve the item as quickly as possible, so it can better meet the expectations of our customers.

From the moment you receive the email, you have 30 days to reduce the number of customer questions and/or returns. After these 30 days, we will reassess the item's performance. If the item is still performing below expectations, we will block it from sale. If you still wish to sell the item afterwards, please contact Partnerservice to discuss the possibilities. bol always reserves the right to decide not to put the item back online.