Discrimination

bol is the store for all of us. This means that everyone should be able to shop at bol.com and feel welcome. Therefore, items, including books, that incite hatred, violence, or unequal treatment may be removed from the bol.com platform. At the same time, bol wants to carefully manage freedom of expression and thus support the educational and historical importance of books. In very exceptional cases, we may decide not to sell books or to remove them from our platform. This applies to books that incite discrimination/hatred. For other controversial books, we may decide to provide them with a special label containing additional information for awareness.

bol is not a content expert on the themes described in books. To determine what may be hateful, discriminatory, or antisemitic, bol.com has gathered input from discussions with experts on this topic. This has resulted, among other things, in a framework for books.

It is important that everyone feels welcome with us and not discriminated against by our product range. Our priority is to avoid unnecessarily offending people through stereotyping. Therefore, we ask you to take this into account in the way you promote your items.

• Use the term ‘Piet’ instead of the term ‘Zwarte Piet’.
• Do not use images of people with fully dark makeup; instead, use models with no makeup, partial makeup, or patterned makeup.
• Do not offer items that contain a stereotypical caricature emphasizing skin color or ethnicity, such as Zwarte Piet.

via bol, items are sold in all kinds of sizes, styles, and colours. The more specific the description of the item, the faster our shared customers can find what suits them. Instead of using the term 'skin colour', please use a more specific description for the colour of your item, such as beige, brown, or light pink.

Never use the terms 'creolen' and 'slavenarmbanden'. Within the 'Jewellery' category, we sell hoop earrings and bangles. If the terms 'creolen' and 'slavenarmbanden' are used, your item will be taken offline until the term is adjusted.