Music, Games, Movies & Series

The EAN of the offered item must be the same as the EAN displayed on the product page. It is not permitted to offer import variants of CDs, LPs, DVDs, Blu-rays, and games (across all formats) under the EAN of the Dutch or Flemish version.

If you want to sell an imported item, you need to create a new item with a different EAN and the correct content. This allows a customer to clearly see from the text and images that it is an imported item.

Films and games To prevent disappointment for our customers, a few conditions apply when selling imported films and games. For example, every film or game must have the option for English or French language. Additionally, this must be clearly visible on the packaging.

Foreign/imported items The sale of certain items is subject to legal requirements. You are personally responsible for ensuring you comply with these. Of course, we try to make everything as easy as possible for you and are happy to help you get started. Pay extra attention when you want to sell cosmetics from abroad on the Dutch or Belgian market. As a partner, you must comply with the European Cosmetics Regulation. On the Dutch market, you are obliged to provide your items with Dutch packaging language. Items for the Belgian market must have at least Dutch, French, and German packaging language. More information about the Dutch guidelines can be found on the website of the Netherlands Food and Consumer Product Safety Authority (NVWA). More information about the Belgian guidelines can be found at the Federal Public Service for Health.

It is important that everyone feels welcome with us and not discriminated against by our product range. Our priority is to avoid unnecessarily offending people through stereotyping. Therefore, we ask you to take this into account in the way you promote your items.

• Use the term ‘Piet’ instead of the term ‘Zwarte Piet’.
• Do not use images of people with fully dark makeup; instead, use models with no makeup, partial makeup, or patterned makeup.
• Do not offer items that contain a stereotypical caricature emphasizing skin color or ethnicity, such as Zwarte Piet.

Second-hand items or margin items can only be offered in the categories books, music, games, and movies. For other categories, you cannot request selling rights. Therefore, it is not possible to offer second-hand items other than books, music, games, and movies via bol.

Waste Electrical and Electronic Equipment (WEEE) Scheme / Stichting Open

Comply with legal regulations regarding electrical appliances

Are you a business owner who introduces appliances, lamps, or batteries to the Dutch market or sells them there? Then you may be subject to 'producer responsibility'. This is the case, for example, if you purchase items from outside the Dutch borders (intra-Community acquisition). If you fall under this scheme, you are legally obliged to collect and process these items safely and responsibly.

You don't have to manage this process alone. Register with Stichting OPEN, the Dutch organization that shapes this producer responsibility on behalf of importers and producers of appliances, batteries, and lamps. Stichting OPEN does this together with collection, sorting, recycling, and other chain partners. This is well-organized and good for the environment, because components, materials, and raw materials are preserved. These rules also apply to partners. Here they are summarized.

Rules for producers and importers: registration and reporting to Stichting OPEN

To find out if the rules related to producer responsibility apply to you, you must be able to answer 'yes' to at least one of the following questions:

• Do you produce electrical appliances in the Netherlands and place them on the Dutch market?
• Do you purchase electrical appliances abroad and place them on the Dutch market?
• Are you based abroad and do you sell electrical appliances directly to Dutch consumers?

It's good to know that almost all items that use electricity fall under the scheme, meaning all appliances with a plug or a place for a battery. If you are in doubt, consult Stichting OPEN.

Click here for more information and frequently asked questions about Stichting Open

Rules for retailers: Old-for-new scheme

In the Netherlands, electronics stores are obliged to take back old appliances when selling new ones (the 'old-for-new' scheme). If the customer buys an electrical appliance or energy-efficient lamp online, the retailer is also obliged to take back a similar item. (Web)stores are obliged to clearly offer the 'old-for-new' scheme to their customers before the payment process on the website is completed.

EPR stands for Extended Producer Responsibility. It is an environmental policy that holds producers, meaning the party that introduces a product to the market in the Netherlands and/or Belgium for the first time, responsible for the entire lifecycle of their products, including the waste phase. This may also apply to you as a partner if you are the first to place products on the market. Read more about UPV on this page.