Cancel your own order

You can still cancel an incoming order. We do, however, recommend avoiding this. A customer experiences a cancellation as very disappointing, as you can imagine. This could impact your performance score; the service standard ‘Cancellations’ is a maximum of 2%.

Do you still need to cancel an order? Then follow these steps:

In your seller dashboard, click ‘Bestellingen’ (orders) at the top and go to ‘Eigen verzendwijze’ (own shipping method).

Find the relevant order and click ‘Annuleer artikel’ (cancel item).

Choose a cancellation reason and click ‘Bevestig annulering’. The order will no longer be shown in your in your seller dashboard after the cancellation.