Track & trace number
To keep customers happy, it's important that they receive their orders on time. Customers also appreciate knowing where their order is and when they can expect it at home. With a track & trace number, you can serve them even better. Here you can read how to add a track & trace number to your orders.
A track & trace number is always a welcome addition to an order for your customer. For parcels, a track & trace number is even mandatory. This does not apply to letter mail or delivery appointments.
Depending on how you deliver the order to the customer, there are 3 ways to add a track & trace number:
- Via 'shipping label via bol': when you purchase your shipping labels at a discount via ‘shipping label via bol’, you automatically receive a track & trace number. As soon as you confirm the order, the customer receives an email containing the track & trace number, the delivery service, and the expected delivery date.
- Via your 'own delivery service':
- Do you ship your orders via your own delivery service? Then you can add the track & trace number in your seller account. After confirming the order, an email is automatically sent to the customer, so they can track the parcel.
- Do you work automated via the Retailer API? Then you can automatically provide a track & trace number and the delivery service. If you have questions about this, please contact the specialist who created the integration for you. For additional questions, you can contact Partnerservice.
- Via a delivery appointment: choose ‘Delivery appointment’ as the delivery service. Below that, you can then enter your own reference and a track & trace number. For the delivery appointment, contact the customer by phone or send them an email regarding the delivery appointment.
Please note!
Once a track & trace number has been entered, it cannot be changed. Not even if you accidentally chose the wrong shipping label. So, make sure you have the correct number ready.
The impact of track & trace numbers on your performance score
A track & trace number is important for your scores on the service standards, because it influences customer satisfaction. Adding a track & trace number therefore influences the following 2 service standards:
- Order traceability
This tracks how many of your orders contain a track & trace number. Read more here about this service standard. - Items on time
Here, the track & trace number is used to check if an order was delivered to the customer on the indicated delivery date. Read more here about this service standard.
In your seller account, under the ‘Performance’ menu, you will gain more insight into your scores on these (and all other) service standards.
Automate
If you prefer not to process your bol orders in your seller account but in your own system, you can use Automate via bol. There are various third parties who can help automate your orders/shipments, among other things.
If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.