Customer receives lost or cancelled item after all
Sometimes an item that appears lost during shipping is still received by a customer after a delay. Or an item might have been cancelled too early but was shipped anyway. Here's what you can do to resolve this.
It's helpful when the customer lets you know that an item has been received after all. But how do you adjust this in your administration if the customer has already been refunded? It depends on whether the customer wants to keep the item or not.
When a lost or cancelled item arrives after all, there are 2 options:
- The customer has received the previously lost item and wants to keep it: then you can contact Partnerservice to restore the payment associated with the order.
- The customer has received the cancelled item and wants to keep it: Partnerservice unfortunately cannot create a new invoice for a cancelled order. Contact the customer to find a solution together, such as returning the item.