Shipping labels via bol

The customer and you will both receive an order confirmation by email.

Before the order is shown in your seller account, we check the order. Is everything in order? Then the order will appear in your seller account.

You can find these by clicking on 'orders', or go directly to your open orders by clicking here.

Do you want to process multiple orders at once? There are 2 options for this:

1. To process all open orders on the page, check the box ‘select items from the list..’. You can process a maximum of 25 orders at a time.
2. To process a selection of orders on the page, check the orders individually.

1. Select the delivery service and type of label you want to use to send the order. Which delivery services and label types you see here depend on the country from and to which you are sending the order.
2. Enter your own reference for your administration (optional).
3. Click 'Go to summary' at the bottom left of the page.
4. Click 'Confirm shipment' at the bottom.

Only do this if you are actually going to send the item to the customer. Once the order has been confirmed and the shipping label created, you cannot undo this, and the costs for it will be settled on the all-in-one invoice. Once confirmed, the customer automatically receives an email containing the track & trace, delivery service, and expected delivery date.

If you have confirmed the order with incorrect tracking data, it is no longer possible to adjust it. It is then best to contact the customer yourself and send them the correct tracking data.

The packing slip for each order can be downloaded as a PDF in the seller account. There are 3 ways to do this:

1. After confirming the order via the 'Download packing slips' button.
2. Under 'Orders', in the tab 'Own shipping method' – here you can download them individually or all at once via the 'Download all packing slips' button.
3. Under 'Orders', in the tab 'Shipped' – here you can download them per order.

A packing slip is not a warranty certificate or invoice and is intended to provide information about the order, such as:

• the buyer's delivery address;
• the ordered item;
• the selling price;
• return instructions;
• a review request;
• contact details for questions.

If the order number is stated on the shipping label, sending the packing slip is not mandatory. Click here for a sample packing slip.

1. Print the shipping label for each order. If the order number is not on the shipping label, also print the packing slip.
2. If you have printed the packing slip, put it in the package.
3. Stick the shipping label on the package. Make sure the barcode on the shipping label is clearly scannable. The barcode must be fully printed and visible; ensure no adhesive tape or film is placed over it.
4. Deliver your package on time to a drop-off point of the delivery service. Choose quality packaging that prevents the item from shifting and protects it from damage, so the customer receives their order in good condition.