Service standards

It is important to live up to customers' expectations by providing good service. This keeps customers coming back and together we can form the best shopping platform in the Netherlands and Belgium. To guarantee that good service together, a number of service standards apply on our shopping platform.

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Performance score

Your performance score is a component for calculating the buying block. Read more on how it works.

Performance during the GroeiStart phase

The GroeiStart phase defines your start at and runs up to 100 orders. Read how your performance in this phase is assessed here.

Performance during the GroeiKracht phase

During the GroeiKracht phase, your service standards of 'Items on Time', 'Cancellations', and 'Response Time' will be assessed. Learn how your performance will be assessed during this period.