General information
Customers’ opinions are important. Your rating is an indicator of your quality to them, and they take it into account when considering a purchase. With a good rating, customers are more likely to buy an item from you. You can find your average ratings in your seller dashboard. You will also find tips and advice on how to maintain and, if necessary, improve your rating.
For a good performance on the service standard ‘Assessment grade’, 8 is the lower threshold. If you have an 8 or higher as an average over the past 3 months, then customers are really satisfied.
It is not allowed to ask the customer for a (re)rating in exchange for a quid pro quo – for example, a free item or discount. This is seen as bribery and is not acceptable for that reason. We deduct policy points for this.
If you fail to meet the standard
If your average is lower than an 8, this is a signal that you need to improve your service. You will not receive a strike for this, but your assessment grade will count towards your performance score. You can read more about the performance score on this page.
Tips for improvement
- Analyse your poorer assessment grades and determine what you can improve based on that.
- Contact the customer if you want to respond to a negative customer review and follow the roadmap.
Frequently asked questions
about the assesment grade
