Check on performance during the GroeiStart period

The GroeiStart phase defines your start at bol.com and runs up to 100 orders. Partners still in the GroeiStart period do not yet participate in the strike process. As a new partner, we want to let you get used to the service standards and give you a fresh start - that's why you start without strikes.

1. Groeistart evaluations

We like to help you get the best out of your business. That is why during the GroeiStart period, we look at how you have performed on the service standards ‘Items on time‘, ‘Cancellations‘ and ‘Customer questions‘ at various times. 

After your first 10 and 50 orders, you will receive an interim update to let you know how you are doing. After 100 orders, there is an evaluation moment where we look at how you have performed on the service standards. You can also find this in your seller account under ‘Prestaties‘.

Review moments

We look at your performance at 3 points in time, namely after your first 10, 50 and 100 orders. After 100 orders, it is determined whether you have met all service standards and thus successfully completed the GroeiStart period. Is this not yet the case? Then your GroeiStart period will be extended and we will watch another 100 orders with you. 

Shutting down your shop temporarily

To ensure our quality, we rely on our data to determine whether partners meet service standards. Sometimes orders may take a little longer to be fully completed, think of longer delivery times or receiving any returns. Therefore, we may close your shop temporarily (maximum 8 days) at one of the evaluation moments. We need this time to obtain the correct data on your orders and to help you where necessary with information and tips. As soon as we have sufficient data, your shop will reopen. 

2. Evaluation after 10 and 50 orders

After 10 and 50 orders, we look at how you have scored on the 3 service standards ‘Items on time’, ‘Cancellations’ and ‘Customer queries’. 

You will then receive an update from us indicating your status. Do you fail to meet the service standards for a few orders? Then we will be happy to help you improve your performance with information and tips. 

3. First evaluation (after 100 orders)

After 100 orders, we review again how you have scored on the 3 service standards ‘Items on time’, ‘Cancellations’ and ‘Customer queries’. 

Do you meet bol.com’s service standards? Congratulations! Your GroeiStart period is then officially over and you will start the GroeiKracht period. Your performance will be calculated differently from then on. Check here to find out how performance is charged during the GroeiKracht period. 

If you do not yet manage to meet our service standards, we will temporarily close your shop so you can follow an e-learning course. This training takes about 15 minutes and will help you improve your performance and prepare you for the GroeiKracht period. Have you completed the training? Then you can reopen your shop the next day under ‘Winkelstatus in your seller account. Your GroeiStart period is then also extended by 100 orders – i.e. up to 200 orders.

4. Second evaluation (after 200 orders)

If you have not met the service standards after the first evaluation, we will look at another 100 orders with you. Again, after 50 orders, we will send a mid-term evaluation with how you are doing. Do you meet the service standards after these next 100 orders? Congratulations! Your GroeiStart period is then officially over and you will start the GroeiKracht period. Your performance will be calculated differently from then on. See here to find out how performance is charged during the GroeiKracht period. 

Are you still failing to meet our service standards? Depending on the service standard you fail to meet, there are different consequences. If you fail to deliver on time, we will extend your delivery time. If you cancel too many orders, we will put these items temporarily offline. If you have too many customer questions, we will ask you to send your orders with a track and trace number. Your GroeiStart period will also be extended by 100 orders – i.e. up to 300 orders. This gives you one last chance to improve your performance. 

If, after both the evaluation moment after 100 orders and after 200 orders, we find that you are performing far below bol.com’s service standards, your shop will be closed and you will no longer be able to sell through bol.com. 

5. Third evaluation (after 300 orders)

If after the second evaluation you have not met the service standards, we will look at another 100 orders. Again, after 50 orders, we will send a mid-term evaluation with how you are doing. Do you meet the service standards after these next 100 orders? Congratulations! Your GroeiStart period is then officially over and you will start the GroeiKracht period. Your performance will be calculated differently from then on. See here to find out how performance is charged during the GroeiKracht period. 

If you haven’t managed to meet our service standards after 300 orders, your shop will be closed and you will no longer be able to sell through bol.com. 

Frequently asked questions

on the Groeistart Period

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