Addressing performance during the GrowStart period
The GrowStart phase defines your start with bol and runs up to and including 100 orders. Partners who are still in the GrowStart period do not yet participate in the strike process. We want to help you, as a new partner, get used to the service standards and give you a fresh start – that's why you start without strikes.
Explanation video: GrowStart
How we evaluate your GrowStart performance
GrowStart evaluations
We are happy to help you get the most out of your business. That's why, during the GrowStart period, we regularly check your performance against the service standards for 'Items on time', 'Cancellations', and 'Customer questions'.
After your first 10 and 50 orders, you will receive an interim update to let you know how you are doing. After 100 orders, there will be an evaluation moment where we assess your performance against the service standards. You can also find this in your seller account under 'Performance'.
Evaluation moments
We monitor your performance at 3 points: after your first 10, 50, and 100 orders. After 100 orders, it will be determined whether you have met all service standards and thus successfully completed the GrowStart period. If not, your GrowStart period will be extended, and we will continue to monitor you for another 100 orders.
Temporarily closing your shop
To ensure our quality, we rely on our data to determine whether partners meet the service standards. Sometimes it can take longer for orders to be fully processed, for example, due to a longer delivery time or receiving returns. Therefore, it may happen that we temporarily close your shop (for a maximum of 9 days) if your performance falls below the standard. We need this time to obtain the correct data about your orders and to help you with information and tips where necessary. Once we have sufficient data, your shop will be reopened.
Evaluation after 10 and 50 orders
After 10 and 50 orders, we check your scores on the 3 service standards: 'Items on time', 'Cancellations', and 'Customer questions'.
You will receive an update from us indicating your current status. If you don't meet the service standards for a few orders, we'll be happy to help you improve your performance with information and tips.
First evaluation (after 100 orders)
After 100 orders, we will again review your scores on the 3 service standards: 'Items on time', 'Cancellations', and 'Customer questions'.
Do you meet bol's service standards? Congratulations! Your GrowStart period is officially over, and you will then begin the GrowPower period. Your performance will be calculated differently from that point on. See here how performance is addressed during the GrowPower period.
If you are not yet able to meet our service standards, we will temporarily close your shop so you can complete an e-learning course. This training takes approximately 15 minutes and will help you improve your performance and prepare you for the GrowPower period. Once you have completed the training, you can reopen your shop yourself the next day under 'Shop status' in your seller account. Your GrowStart period will also be extended by 100 orders – up to and including 200 orders.
Second evaluation (after 200 orders)
If you did not meet the service standards after the first evaluation, we will continue to monitor you for another 100 orders. Here too, after 50 orders, we will send an interim evaluation of your status. If you do meet the service standards after these next 100 orders? Congratulations! Your GrowStart period is then officially over, and you will start the GrowPower period. Your performance will be calculated differently from that moment on. See here how performance is addressed during the GrowPower period.
Your GrowStart period will then again be extended by 100 orders – up to and including 300 orders. This gives you a final chance to improve your performance.
If, after both the evaluation moment after 100 orders and after 200 orders, we determine that your performance is far below bol's service standards, your shop will be closed, and you will no longer be able to sell via bol.
The image below shows when your performance is far below the service standards.
*For an explanation of the dynamic standard for customer questions, please refer to this page.
Third evaluation (after 300 orders)
If you did not meet the service standards after the second evaluation, we will continue to monitor you for another 100 orders. Here too, after 50 orders, we will send an interim evaluation of your status. If you do meet the service standards after these next 100 orders? Congratulations! Your GrowStart period is then officially over, and you will start the GrowPower period. Your performance will be calculated differently from that moment on. See here how performance is addressed during the GrowPower period.
If you have not managed to meet our service standards after 300 orders, or if it becomes clear early on that you are no longer able to meet our service standards, your shop will be closed, and you will no longer be able to sell via bol.
Frequently asked questions
about the GrowStart period