Delivering from outside the EU

For example, what is not allowed:

• Ship items (or have them shipped) from a third party’s own address or distribution center outside the European Union directly to the customer.
• Ship items from your own address or a third-party distribution center outside the European Union directly to the customer.
• Be located with your company outside the European Union, even if you deliver the orders from the European Union.

What is allowed:

• Deliver packages from the Netherlands or Belgium (from a distribution center or (one of) your own addresses).
• Deliver packages from another country within the European Union, such as France or Germany (from a distribution center or (one of) your own addresses).
• Clearing items from outside the European Union in your own name and for your own account, storing them within the European Union and then shipping them to the customer.

Want to check if a country is part of the Europe Union? Then click here.

Good to know: if you have multiple seller accounts, a policy violation ‘Deliver from outside the EU’ gives us the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce number.

Learn more about policy points and other categories of policy violations here.