Track & Trace

A track & trace code is useful for our customers and partners. For customers, it's good to know where an order is and when it can be expected. And for partners, we see that this has a positive effect on:

• reducing customer questions
• and higher customer ratings

Therefore, always add a (correct) track & trace code to your packages. We also advise doing this for letter mail, but it is not mandatory.

For service standards, we look at a minimum value and a target value. For 'Track & Trace', the following applies:

• a minimum value of 90%
• and a target value of 98%

The target value is a guideline that indicates you are doing well, but which you ideally want to exceed. This counts towards your strikes, and a higher score is also more favorable for your quality score.

1. Enter the correct Track & Trace code.
   Once you enter a Track & Trace code, you cannot change it. Not even if you have chosen the wrong shipping label. So always check that you are using the correct number.
2. Check the Track & Trace obligation per shipment type.
   The requirements differ per shipment type, such as own shipping, shipping label via bol, or a delivery appointment.
3. Work with carriers that provide clear Track & Trace information.
   This allows the customer to easily track the shipment.
4. Use a shipping platform.
   This allows you to easily and often more affordably purchase shipping labels with Track & Trace.
5. Use Shipping via bol.
   We take over the shipping of packages for you and thus the responsibility for the (correct) Track & Trace code.
6. Do you sell via multiple channels? Then use an integrator.
   With an integrator, you align your items and streamline order processing between bol and your own webshop.