Getting started with Shipping via bol

Before you can get started with Shipping via bol, it's important to sign up for this service. You do this via the registration form in your seller account. Here you choose the service you want to start with and fill in your desired start date. Please note that this date cannot be changed once you have entered it.

Are you working in your seller account? Go to ‘My Items’ and then click on the pencil icon under ‘Delivery time’ and choose the correct Shipping via bol service. Do you want to convert multiple items at once? Select the items you want to convert in your seller account, click on ‘More bulk actions’, and choose ‘Convert to Shipping via bol’.

Immediately set the packaging dimensions correctly, so that the right shipping label is automatically shown for an order. If packaging dimensions are missing, the system will automatically prepare a package shipping label for you. Read more information about changing content.

Are you working via your own software (via the Retailer API) or third-party software (intermediary)? Then check your software's manual on how to set your items to Shipping via bol or contact your intermediary. You can also find more information on the page automate and Shipping via bol.

Have you received an order for items for which you have set the Shipping via bol delivery promise? Go to your order overview in your seller account and then to the ‘Shipping via bol’ tab.

Orders in the ‘Shipping via bol’ tab are sorted by the date on which you must hand them over to the carrier. The orders you need to process first are at the top. It is important to adhere to the specified date and not drop off your orders earlier or later.

A shipping label is automatically suggested for each order. You can adjust this. For example, to choose a package shipping label instead of a letterbox shipping label. You do this by hovering over the order with your mouse, clicking on the pencil icon that appears, and choosing a different shipping rule.

Please note that letterbox packages are not delivered on Mondays. Therefore, you can only choose a package shipping label for your Monday deliveries.

Then click ‘Download shipping rule’ and ‘Process’. You can also do this for 25 orders at once. Unfortunately, you cannot yet link multiple labels to one or more orders.

Please note the following:

• Each shipping label has its own conditions:
  • Different maximum dimensions
  • Different drop-off and delivery times
• If you adjust the label, the ‘Drop off by’ time also changes. Adhere to this so the customer receives the order on time.

With Shipping via bol, we take over a large part of the responsibility for your deliveries. You are responsible for handing over orders to the delivery service on time. If an order you delivered on time is delivered late to the customer, you will not receive a strike for it. However, the performance of the delivery service can still influence your performance score.

You can choose to drop off your packages yourself or use the collection service. If you choose to give your package orders to your own collection service or drop them off directly at a depot, this is at your own risk. Before dropping off your packages, always check the latest drop-off time of the drop-off point.

That's it, your work is done! It's now up to the carrier to deliver your packages to the customer on time. You are not responsible for this and will therefore not be held accountable for it.