Supplying stock
When you supply your stock to our fulfilment centers via Logistics via bol, there's a whole process behind it. From delivery to scanning items and placing them in the warehouse, or what happens if something goes wrong: read here how that process works exactly!
Want to make sure your items arrive at the fulfilment center according to agreements and can be processed correctly? Don't forget to read our delivery conditions.
Use this checklist for good preparation.
Pre-announcing items for Logistics via bol
In this video, you will learn:
- what pre-announcing items is;
- how to create a Logistics via bol shipment in your seller account;
- how to enter quantities and account for the stock limit;
- why the correct delivery date is important.
After pre-announcing, bol knows which items are on their way and we can prepare your shipment.
Important when supplying your shipment
After pre-announcing, you physically prepare the shipment. Please observe the conditions below to ensure quick processing.
Barcodes and labels
- The items and barcodes must exactly match the pre-announcement.
- Only 1 scannable barcode may be visible on each item.
- Cover all other barcodes (even under transparent film).
- Ensure the correct Logistics via bol label is on the correct item.
An incorrect barcode can cause your item to end up in the wrong stock.
Packaging and delivery
- Items that look similar (e.g., color or size) should be packed in separate boxes.
- A box may weigh a maximum of 15 kg.
- Heavier? Deliver on a pallet or in multiple boxes.
- Deliver your shipment on the date you specified during pre-announcement.
By correctly pre-announcing and delivering your items according to the delivery conditions, we can quickly put them in stock and make them available to customers.
Shipment status for Logistics via bol
As soon as your shipment arrives at one of our fulfilment centers, the shipment is registered as received. From that moment on, you can view the status of the shipment on the Logistics via bol page in your seller account, under the 'My Lvb stock' tab.
The following happens in the fulfilment center:
Shipment delivered
This is the start of the process in the warehouse. The carrier has delivered the shipment, after which it is taken into processing. If the items are delivered correctly, they will be in stock within 3 working days. Received shipments are processed per postal cart. If your shipment is delivered by a parcel service, such as PostNL or DHL, it may occasionally happen that we only register the shipment as received the next day. A postal cart can contain shipments delivered by different partners.
Peak activity at the fulfilment center
During periods of heat, the demand for items that can provide cooling increases. Think of air conditioners, swimming pools, and fans. These are often larger items that take up more space than usual in trucks and vans. Because more and larger items are sold, this can lead to longer delivery times and a shift in focus from inbound to outbound capacity. Additionally, productivity in the buildings decreases during warm days. In these situations, the focus is also placed on outbound (shipping orders to customers) instead of inbound (booking new shipments).
Items received
The shipments are unpacked and checked for quantities and any damage incurred. It is also checked whether the items meet all delivery conditions. For perishable items, a check is also performed for the sell-by date, based on the expiration date. You can find the received quantities in your seller account under 'My Lvb shipments'.
In process
The items have been checked. They are now ready to be stocked and are moved to a stock location. If we receive an item for the first time in our warehouse, we measure it. This may cause it to take a little longer for such an item to be in stock.
Stocked
Before an item is stocked, it is first measured by a dimension scanner. The tariff group is determined based on the size. A loose plastic packaging can cause deviations in dimensions – so pack your item as small as possible to prevent inaccuracies. When measuring an item, only 1 piece of the item in question is measured. It is therefore possible that this one item is not immediately booked into stock. So, if you see a difference of 1 piece, there is nothing wrong – the item is still on its way to the correct stock location.
The shipment is then fully processed and ready for sale via bol. Your items are now also visible in your seller account under 'View my offer'.
Please note!
Your items will be in stock at the correct location within 3 working days of receiving your shipment. Processing can take 3 working days because the fulfilment centers work with a 'healthy' work-in-progress stock, which ensures that there are always shipments to process. This way, employees can work as efficiently as possible, and we can keep the costs for Logistics via bol as low as possible.
Delivered unsellable
These items cannot be sold because they are broken, damaged, incomplete, or the sell-by date has passed. These items are automatically added to your unsellable stock. More information about correctly supplying items can be found in the terms of use.
Unknown item
The item cannot be linked to a pre-announced item. We will investigate the issue and contact you if we need your help. Please note: this notification will remain, even if the item is recognized later. The number of received items will be updated.
Counting errors during processing
When receiving or stocking items, counting can occasionally go wrong. After a counting error, a stock correction can occur within a few days. In that case, your current stock level will be updated, not the quantities in the overview in your seller account.
Good to know
Your items will be in stock within 3 working days of receiving your shipment. If this is not the case and the delivery service indicates that the shipment was delivered more than 3 working days ago? Then you can contact Partnerservice. Please send the track & trace or Proof of Delivery and the name of the shipment. This refers to working days, as we do not process Logistics via bol shipments during the weekend. During the weekend, customers order a lot, and we focus as much as possible on processing these orders. If fewer customer orders are received than expected, we will, of course, use the extra capacity to stock Logistics via bol shipments.