Track the status of your shipment
Have you sent stock to Logistics via bol? You can track exactly where your stock is and when it will be available for sale via the shipment status.
When will my stock be online?
After your shipment has been received, we process the items and usually put them into stock within 3 business days.
As soon as the processing is completed, the items automatically become available for sale.
Sometimes it takes a little longer...
During busy periods, such as the holidays, it takes longer for your shipment to be put into stock. If we apply a longer processing time, we share this under 'News & disruptions'.
What statuses can my shipment have?
As soon as your shipment arrives at one of our fulfilment centers, it is registered as received. From that moment on, you can view the status of the shipment on the Logistics via bol page in your seller account, under the 'My Lvb stock' tab.
The following happens in the fulfilment center:
Shipment delivered
This is the start of the process in the warehouse. The carrier has delivered the shipment, after which it will be processed.
Received shipments are processed per mail cart. If your shipment is delivered by a parcel service, such as PostNL or DHL, it can sometimes happen that we only register the shipment as received the following day. A mail cart can contain shipments delivered by different partners.
Peak busy period at the fulfilment center
During hot weather, the demand for cooling products increases. Think of air conditioners, swimming pools, and fans. These are often larger items that take up more space in trucks and vans than usual. Because more and larger items are sold, this can lead to longer delivery times and a shift of focus from inbound to outbound capacity. Furthermore, high temperatures can reduce productivity in the buildings. In these situations, the focus is also placed on outbound (shipping orders to customers) instead of inbound (booking in new shipments).
Items received
Shipments are unpacked and checked for quantities and any damage incurred. We also check whether the items meet all delivery conditions. For items with a limited shelf life, a check is also carried out for the ultimate sell-by date, based on the expiration date. You can find the received quantities in your seller account under 'My Lvb shipments'.
In progress
The items have been checked. They are now ready to be put into stock and are moved to a stock location. When we receive an item for the first time in our warehouse, we measure it. Because of this, it might take slightly longer for such an item to be in stock.
Placed in stock
Before an item is put into stock, it is first measured by a dimension scanner. The fee category is determined based on the size. Loose plastic packaging can lead to inaccurate dimensions – so pack your item as compactly as possible to avoid errors. When measuring an item, only 1 piece of that item is measured. Therefore, it is possible that single item is not booked into stock right away. If you see a difference of 1 piece, there is no need to worry: the item is simply still on its way to the correct stock location.
The shipment is fully processed at that point and ready for selling via bol. Your items can now also be viewed in your seller account under 'View my offer'.
Please note!
At the latest 3 business days after receiving your shipment, the items will be in stock in the right place. Processing can take up to 3 business days because the fulfilment centers operate with a so-called 'healthy' workload stock, which ensures there are always shipments to process. This allows employees to work as efficiently as possible and keeps the costs for Logistics via bol as low as possible.
Discrepancies in your shipment
- Delivered unsellable
These items cannot be sold because they are broken, damaged, incomplete, or past their sell-by date. These items are automatically added to your unsellable stock. Read more about correctly delivering items in the Conditions of Use Professional Sales via bol. - Unknown item
The item cannot be linked to a pre-announced item. We will check what is going on and contact you if we need your help. Please note: this notification will remain visible, even if the item is recognized later. The number of received items will be updated. - Counting errors during processing
A counting error can occasionally happen when receiving or putting items into stock. Following a counting error, a stock correction may take place within a few days. In that case, your current stock level will be updated, but not the numbers shown in the overview in your seller account.
Need help?
Does the delivery service indicate that the shipment was delivered more than 3 business days ago? Then you can contact Partnerservice. Please send the track & trace or Proof of delivery along with the name of the shipment.