Delivering stock
When you supply your stock to our fulfilment centers of Logistics via bol, there's a whole process behind it. From supplying, to scanning items and placing them in the warehouse, or what happens if something goes wrong: read here exactly how that process works!
Want to make sure your items arrive at the fulfilment center as agreed and can be processed correctly? Don't forget to read our supply conditions.
Shipment status for Logistics via bol
As soon as your shipment arrives at one of our fulfilment centers, it is registered as received. From that moment on, you can view the status of the shipment on the Logistics via bol page in your seller account, under the 'My Logistics via bol stock' tab.
The following happens in the fulfilment center:
Shipment delivered
This is the start of the process in the warehouse. The carrier has delivered the shipment, after which it will be processed. If the items are supplied correctly, they will be in stock within 3 working days. Received shipments are processed per mail cart. If your shipment is delivered by a parcel service, such as PostNL or DHL, it may occasionally happen that we only register the shipment as received the next day. This is because a mail cart can contain shipments supplied by different partners.
Peak busy period at the fulfilment center
During warm periods, the demand for cooling product ranges increases. Think of air conditioners, swimming pools, and fans. These are often larger items that take up more space than usual in trucks and vans. Because more and larger product ranges are sold, this can lead to longer delivery times and a shift in focus from inbound to outbound capacity. On warm days, productivity in the buildings also decreases. In these situations, the focus is also placed on outbound (shipping orders to customers) instead of inbound (booking in new shipments).
Items received
Shipments are unpacked and checked for quantities and any damage incurred. It is also checked whether the items meet all supply conditions. For items with a limited shelf life, a check is also performed for the final sale date, based on the expiration date. You can find the received quantities in your seller account under 'My Logistics via bol shipments'.
In process
The items have been checked. They are now ready to be stocked and will be moved to a stock location. If we receive an item in our warehouse for the first time, we measure it. This means it might take a little longer for such an item to be in stock.
Stocked
Before an item is stocked, it is first measured by a dimension scanner. Based on its size, the tariff group is determined. A loose plastic packaging can cause unusual dimensions – so pack your item as small as possible to prevent inaccuracies. When measuring an item, only 1 piece of that specific item is measured. Therefore, it is possible that that single item is not immediately booked into stock. If you see a difference of 1 piece, there is nothing wrong – the item is then still on its way to the correct stock location.
The shipment is then fully processed and ready for selling via bol. Your items are now also visible in your seller account under 'View my offer'.
Please note!
Your items will be in the correct stock location within 3 working days of receiving your shipment. Processing can take 3 working days because the fulfilment centers operate with a 'healthy' working stock. This ensures that there are always shipments to process. This way, employees can work as efficiently as possible, and we can keep the costs for Logistics via bol as low as possible.
Delivered as unsellable
These items cannot be sold because they are broken, damaged, incomplete, or because the expiration date has passed. These items are automatically added to your unsellable stock. More information about correctly supplying items can be found in the Conditions of Use (in Dutch).
Unknown item
The item cannot be linked to a pre-registered item. We will investigate what is happening and contact you if we need your help. Please note: this notification will remain, even if the item is eventually recognized. The number of received items will be updated.
Counting errors during processing
When receiving or stocking items, counting can sometimes go wrong. After a counting error, a stock correction can occur within a few days. In that case, your current stock level will be updated, not the numbers in the overview in your seller account.
Good to know
Your items will be in stock within 3 working days of receiving your shipment. If this is not the case and the delivery service indicates that the shipment was delivered more than 3 working days ago, please contact Partnerservice. Send the track & trace or Proof of Delivery and the name of the shipment. We refer to working days because we do not process Logistics via bol shipments during the weekend. During the weekend, customers place many orders, and we focus as much as possible on processing these orders. If fewer customer orders come in than expected, we will, of course, use the extra capacity to stock Logistics via bol shipments.