Assortment policy

Our assortment policy contains all the conditions that apply to the offer of bol. Let's make it a shared effort to ensure that bol stands for reliability and quality. Only then will customers order from us with peace of mind.

Home improvement & DIY

Find all information around assortment policies for the category Home improvement & DIY here.

CE marking

The so-called CE marking indicates that your items comply with safety, health and environmental requirements. For most items marketed in the European Union (EU), this marking is even mandatory.

Is CE marking also mandatory for you?

CE marking is mandatory for items in the following product groups (please note that this does not mean you are allowed to sell all these items via bol):

  • Explosives for civilian use
  • Pyrotechnic articles
  • Construction products
  • Toys
  • Personal protective equipment
  • Electrical, electronic and energy-related items
  • Medical devices (please note that these are subject to specific guidelines you need to comply with in addition to the CE markings. You can read about it in Medical Devices Policy)
  • Measuring and weighing equipment
  • Machinery and related items
  • Transport equipment

Which responsibilities you have regarding the CE marking depends on your role – i.e. whether you are the importer, distributor or manufacturer. It is your own responsibility to determine whether the articles you sell require CE marking. Use this overview from the RVO to check whether CE marking is mandatory for your item.

 

Take the following actions to ensure that your product range complies with CE marking:

  1. Complete the product information ‘CE marking’. You can find this below mandatory information in the seller dashboard. Via a dropdown menu you can indicate that the CE marking is ‘visible’ (on your item, on the packaging of your item or on a manual of your item). Should your item still not be covered by CE regulations, you can select ‘not applicable’ here. We will check this product information. For current offer it is not obliged to upload a photo.
  2. For new product ranges (this means offering a new item for which no product information is yet available), you must upload a photo (JPEG or PDF file type) of the CE marking as applied to the item. If this is not technically possible, a photo of the CE marking on the packaging or on the instruction manual will suffice. Instructions and examples for adding CE marking can be found here.
  3. The trade name and contact address of the manufacturer or importer in Europe:
    For existing and new ranges, we ask you to fill in the text attribute ‘Trade name and contact address of manufacturer or importer in EU‘ under optional information in the seller dashboard. You should fill in the name and contact address of the manufacturer or importer in EU. The information entered will not be visible on bol, nor will we search for the purchase channel. You hereby declare that the information entered is also visible/present on the product or packaging.
  • If you sell an item from a country outside the EU and sell it under that manufacturer’s brand name, then you are an importer, with the accompanying responsibilities.
  • Do you sell an item you bought from a party within the EU? For example, from an importer, a European manufacturer or another distributor? Then you are a distributor.

We will check the product information for completeness and accuracy.

    • If the item is a toy and has safety warnings, add these in the textual product information below ‘Veiligheidswaarschuwingen’ (Safety warnings).
    • Make sure you have the documentation and the declaration of conformity (conformity statement) accompanying the item available. Both bol and the authorities could ask for these.

    Should you need help for the above, we recommend you consult the following resources:

    How to use the CE mark?

    You can recognise the CE marking by the familiar CE mark. It must be affixed to the product or the attached data plate. If this is not technically practicable, you may affix the CE marking to the product packaging or to an accompanying document (you can find the appropriate image here).

    What if you do not fulfil this obligation?

    The (safety) rules are set by law – and so you need to be able to prove that you have the necessary CE mark(s). If not, you are breaking the law. If you do not comply with our policy, your product will be taken offline. We do this to prevent customers from being put at risk by potentially unsafe items.

    Want to find out more?

    To meet all product safety requirements, our service partners are happy to help you on your way. They also offer advice and guidance on testing, certification, marking, quality assurance, labelling, manual writing and packaging design. Read more about our service partners and how they can help you on our product safety Partnerplatform.

Precursors for explosives

European regulation on explosives precursors 

Home-explosives are weapons commonly used by terrorists and other criminals. This is due to the accessibility of some raw materials for explosives. The availability of these substances is restricted by European regulations. As of February 1, 2021, the new European Regulation 2019/1148 applies for explosives precursors. This may have implications for you as an entrepreneur and partner of bol. 

The implications for you as an entrepreneur 

The regulation brings new obligations for sellers of assortment that may contain raw materials for explosives, so possibly also for you as a business owner. These obligations are described in European Regulation 2019/1148. You can read more information on the website of the NCTV (note: this website has not yet been updated to the new regulation). Bol, as an online platform, is legally obliged under the Regulation, among other things, to report suspicious transactions, disappearance and theft of items containing certain raw materials to the Suspicious Transactions Chemicals Disclosure Office. Please note that this reporting obligation does not only apply to online platforms like bol, but also to you as an entrepreneur. 

The implications for your offer on bol – provide additional information 

Bol will only allow the sales of items in which concentrations of the specific raw materials are below the limit for (license-free) sales as specified in the regulation. To make this possible, from February 1, 2021, it will be compulsory at bol to fill in the concentrations of the specific raw materials at product attributes. If you do not fill in this information before 1 February, the relevant article will be taken offline. This will also happen if the concentrations of the specific raw materials are above the limit mentioned above. The annexes of the European Regulation 2019/1148 describe the specific limit values of the raw materials. You can find the regulation here. 

Which product attributes are mandatory? 

Below you can find the raw materials that are mandatory to add to your product attributes, depending on the type of assortment:

These items, among others, may contain these raw materials:

Plastic

Where necessary, bol anticipates legislation when an item is known to be harmful to customers’ health or safety in production or use. Within the EU, there is a ban on the sale of single-use plastic, also known as disposable plastic items. Therefore, items such as disposable plastic cups, straws and cotton buds are unwanted on the platform. Bio plastics such as biodegradable plastic, PLA and starch plastics are also not allowed. To know which specific items are being addressed, please visit this page of the European Commission. 

In addition, we want to take responsibility as a platform by contributing to combating litter. This is why we signed the Splash Plastic Covenant on October 9th, 2023. This means that water balloons and plastic confetti are also unwanted on the platform. 

This policy also includes: 

  • Gift packs containing water balloons or plastic confetti 
  • (Table) confetti or serpentines with a foil layer 
  • Balloons with plastic confetti inside 

Sustainable construction timber

Building materials incorporating wood fiber are only wanted on the platform if they carry the FSC or PHEC label. The FSC system ensures that our world’s forests can be preserved through responsible forest management. Therefore, at bol, selling construction wood is only allowed with a FSC quality mark.

For more information, visit the FSC website.

Non-retractable knives and catapults

Due to safety reasons, you can only offer knives at bol that are collapsible, such as Stanley knives and pocketknives. Axes are also allowed. With collapsible knives we mean knives that you can make smaller by hinging or sliding and where you fold the blade into the handle to store it safely in your pocket. Non-folding knives include machetes (including those intended for gardening), daggers and hunting knives. When you offer a knife, we ask you to indicate whether or not your knife is collapsible. 

Furthermore, your offer must comply with the applicable laws and regulations. Items in the product category ‘knives’ are regulated in the Netherlands by the Wet Wapens en Munitie (the Weapons and Ammunition Act). You are not allowed to sell any of the items covered by this law via bol. Not even if the law allows certain weapons to be sold to licensees. We cannot allow this because it is impossible to check if customers have a valid license. 

*The above applies to the Sport, Camping & Outdoor range. This means that cooking knives and dinner knives are, however, allowed for sale when offered in the appropriate category. 

It is the responsibility of every partner to know the Weapons and Ammunition Act, if you sell assortment that qualifies for it. In order to best enforce the Weapons and Ammunition Act, it has been decided to provide additional clarification and/or guidelines within a number of categories: 

The following items are not allowed to sell on bol: 

  • Butterfly knives / Balisong
    Neither is it allowed to sell so-called training knives / trainers of this type via bol. 
  • Stiletto knives, also known as drop knives and switchblade knives
    Neither is it allowed to sell so-called training knives / trainers of this type via bol. 
  • Knives that are ‘concealed’ by resembling an innocuous item such as a pen, comb, bank card, etc.
    Also described as blank weapons that, in appearance, resemble an object other than a weapon.
  • Throwing knives and throwing stars (also known as shuriken, ninja stars)
    Including trainers. Excluded are costume accessories that fall under the toy directive and are therefore in terms of target group intended for children under 14. 

Keys, lockpicks & odometer

At bol, we do not want to offer items that could potentially harm users or their environment. Therefore, we do not sell items that are used almost exclusively for criminal purposes. So you should not offer products that are strongly associated with burglary or fraud, such as: 

  • Duplicators for keys 
  • Odometer reversers 
  • Cylinder pullers 
  • Duplicators for keys 
  • Lockpickguns* 
  • Car belt clips to stop the alarm are also not allowed 

*As opposed to lockpickguns, lockpick sets are allowed because of their hobbyist nature and the minimal force applied to them. 

Fire safety

Fire extinguishers

All products sold on bol must comply with the applicable laws and regulations in the Netherlands and Belgium. The sale of products on the Dutch platform is subject to the Portable Fire Extinguishers Decree. This covers all products intended to fight fires by simple actions and the filling in the device, which in total does not exceed 20 kg. No matter how small the fire extinguisher is, it must comply with this decree. What to consider when offering a fire extinguisher, among other things:

  • Colour
    The colour of the extinguisher should be red (RAL 3000).
  • Inspection valid for 5 years
    All fire appliances must undergo an inspection before they can be offered on the Dutch and Belgian markets. This inspection is valid for 5 years. After that, the importer may no longer import appliances under the expired number, and therefore may no longer sell existing stock under this number.

Safety detectors (smoke, carbon monoxide, heat, gas, and combination detectors)

To ensure the quality and safety of our combined range, it is important that all safety detectors (smoke, carbon monoxide, heat, gas and combination detectors) comply with the relevant European standards and that customers know how to use and install the detectors correctly. After all, customers purchase safety detectors to protect their safety.

At bol, you can therefore only offer security detectors that:

  • Comply with the relevant European safety standards. It is important that this is also filled in under ‘Type of standard’ in the product information.
  • Equipped with a Dutch-language manual that meets European safety standards, both physical and digital.
  • Have been tested at a Notified Body (NB) in Europe.

Specific requirements a CO detector must meet anyway are:

  • The name of the manufacturer, supplier or brand.
  • The name of the CO detector and model number.
  • Type of gas to be detected.
  • The life of the detector.
  • The text: ‘Read the instructions’ in Dutch.

In addition, the Dutch-language manual provided should explain, among other things:

  • Placement and assembly.
  • The expected lifespan.
  • The test procedure.

Second-hand & Refurbished

Second-hand 

Second-hand items or margin goods can only be offered in the book, music and film categories. You cannot apply for selling rights for the other categories. It is therefore not possible to offer second-hand items other than books, music and films at bol. 

Refurbished 

The sale of refurbished range at bol has unfortunately been discontinued for the time being. This is because it is our responsibility to clearly show customers whether an item is refurbished, which is currently not technically possible. And we cannot solve this in the short term either. Refurbished items were allowed in a closed group until January 2022. It is not allowed to offer refurbished items.

CLP Safety warnings

Some consumer products hold safety information on its packaging. To ensure the safety and quality of our collective range and to comply with European directives, this safety information must also be displayed on the product page. This obligation is stated in European Regulations. More information on these regulations can be found here: CLP.

Mandatory safety information can be found on the item’s packaging. Comprehensive safety information can be found on the Safety Data Sheet (SDS). You can request the SDS from the supplier of the item.

This applies to product groups with items containing hazardous substances. Examples include items such as superglue, detergent and washing-up liquid. For your assortment, make sure the following attributes provide information, corresponding with the safety information on the product packaging’s label:

  • SIGNALING WORD: ‘Danger’ or ‘Warning’.
  • DANGER INDICATIONS: on the label, these can be found under the heading hazard statements. They can be identified by the h-codes on the SDS.
  • PRECAUTIONS: these are the recommended precautions. They can be identified by the p-codes on the SDS.

Geysers 

To ensure the quality and safety of our joint product range, it is important that all geysers comply with the applicable applicable laws and regulations, including those concerning nitrogen oxides (NOx) emissions. 

Mixing paint 

To offer mixing paints on the platform, the following applies: 

  1. No additional conditions may be imposed on mixed paint. Customers may therefore return mixed paint. 
  2. No additional communication takes place between the seller and the customer. 
  3. Offering mixed paint of a specific brand is only allowed if the seller also has a contract with that brand. 

Personal alarms 

It is not allowed to sell personal alarms that are physically used on another person. Consider alternatives to pepper spray such as paint spray.