Find all the information around assortment policies for the Books category here.
Discrimination in books
Bol is the shop for us all. This means that everyone should be able to come to bol and feel welcome. Articles, including books, that incite hatred, violence or unequal treatment can therefore be removed from the bol.com platform. At the same time, bol wants to be careful with freedom of speech and thus also support the educational and historical importance of books. In very exceptional cases, we may decide not to sell/remove books offline. This applies to books that incite discrimination/hate. For other controversial books, we may decide to label them with a special label with additional information to educate.
Bol is not a subject matter expert on the topics described in books. To determine what may be hateful, discriminatory or anti-Semitic, bol drew input from discussions with experts on the subject. Among other things, this resulted in a review framework for books.
It is important that everyone can visit our store without ever feeling discriminated by our assortment. We do not want to hurt people unnecessarily by stereotyping. We therefore ask you to take this into account in the way you advertise your items.
- Use the term ‘Piet’ instead of ‘Zwarte Piet’/’Black Pete’
- Do not post images of people who are covered in dark paint and instead use models that are not painted, partially painted or patterned.
- Do not offer items that contain a stereotypical caricature emphasizing skin color or ethnicity, such as Black Pete.
Amazon Kindle e-readers are not compatible with bol.com’s e-book assortment. To monitor the quality of the e-book range and to ensure that the range of e-books remains compatible with the e-readers offered, Amazon Kindle e-readers are not allowed to be offered on our platform.
Second-hand & Refurbished
Second-hand items or margin goods can only be offered in the book, music and film categories. You cannot apply for selling rights for the other categories. It is therefore not possible to offer second-hand items other than books, music and films at bol.
The sale of refurbished range at bol has unfortunately been discontinued for the time being. This is because it is our responsibility to clearly show customers whether an item is refurbished, which is currently not technically possible. And we cannot solve this in the short term either. Refurbished items were allowed in a closed group until January 2022. It is not allowed to offer refurbished items.
Condition of used books
- Like new
In excellent condition, undamaged and suitable as a gift.
Traces of use present but in good condition. May have a buts or a scratch and light creases in the spine.
Intensely used book, bent spine, creases, scratches, dog-ears, bumps and/or light discolouration. (No critical damage such as loose, missing pages, tears, markings or water damage).
Jaarvermelding in Rij- en vaarbewijs boeken
Het wijzigen van productinformatie voor rij- en vaarbewijsboeken is toegestaan, als de EAN of ISBN hetzelfde blijft. Als er geen nieuw ISBN op het boek staat, kan de titel op de productpagina eenvoudig naar eigen inzicht worden gewijzigd. Het boek moet echter hetzelfde boek blijven. Daarom zal de EAN (ISBN) op de productpagina altijd dezelfde EAN (ISBN) op het boek zijn.
Verkoop je pakketten of bundels? Ook dan mag dit pakket of deze bundel niet gewijzigd worden met behoud van de EAN. Dit geldt voor alle bundels op bol. Als er iets verandert aan het pakket, de bundel of het boek, is dit een nieuw item en moet een nieuwe EAN/ISBN worden gebruikt.