Notice and Take Down procedure
Through the Notice and Take Down (NTD) form, you have the option to report illegal content. On this page, you can read more about it.
Notice and Take Down procedure
Do you see illegal content* (for example, items or content) on our platform based on the DSA or a violation of the Conditions of Use Professional Sales via bol? Then you can report it based on the Notice and Take Down (NTD) procedure. This includes content that violates applicable laws and regulations or the Conditions of Use Professional Sales via bol.
The NTD procedure shows how bol handles reports of illegal content. Additionally, we can engage with the reporter, partner, or third parties for more information or consultation.
*Examples of illegal content: unsafe or prohibited items, infringement of intellectual property rights, inappropriate or harmful content, fraud, hate speech, or discrimination. The form clearly states what you can report and an 'i' icon explains what each term means.
You can report in 3 ways:
- Are you a partner of bol and do you have a seller account? Click here to submit an NTD report via the seller account;
- Do you not have a seller account with bol, but are you a brand owner? Click here to submit a report via the NTD form.
- Are you an authority or trusted flagger? Click here to submit an NTD report.
Do you see multiple issues with one item? Then submit a separate form for each issue. This ensures that the correct reports are handled by the right team.
Have you received a message that a report has been made about your offer? Then follow the instructions in the email.
Do you disagree with our decision on the report or the action taken based on the report? Then you can submit a complaint within 6 months of receiving our decision via our complaints procedure.
Please note!
Do you suspect there is illegal content? You can also directly contact the partner(s) listed with the offer. You can find their contact details on the seller page.
Providing the right documents
To report illegal content, we ask you to include documents. You can add these as an attachment to the report form. The documents we need vary per type of report. In the table below, you will find some situations to help guide you.
How will my notification be processed?
Once we have received your report, you will receive a confirmation. We will also check if the report is complete. If we notice something is missing, you will receive a message about it. After that, we will review your report. If it indeed turns out to be illegal content, there are 2 options:
- The offer will be adjusted or taken offline
If the offer that the report is about is indeed illegal and/or violates the conditions of use, we will adjust the offer or take it offline. We only take the offer offline if we determine that it is so serious that taking it offline is justified. We assess this carefully and to the best of our ability. As the submitter, we will, of course, inform you of our decision via the contact details you provided. - Your report will not be processed
In some cases, bol does not process reports. This happens for a reasoned cause. For example, if an NTD report does not sufficiently explain why the content is illegal, if the necessary documents are missing, or if a clear indication of the exact location of the content, such as the URL, is missing. - Your report will be rejected
If our judgment after investigation is that there is no illegal content, your report will be rejected.
Please note!
Measures can be taken against parties who frequently submit incorrect reports of illegal items and/or content. If incorrect reports are submitted too often, we may decide not to process reports for some time. Therefore, before submitting a report, please check if there is indeed illegal content.
Notice and Take Down form for brand owners
Read here the regulation that applies to the Notice and Take Down procedure (in Dutch).
Are you a partner? Then submit a report via the partner form in the SDD.