Set up My Delivery Promise
With My Delivery Promise, you determine the delivery times customers see. This way, your customers immediately know what to expect. This builds trust, leads to more orders, fewer strikes, and a greater chance of winning the buy box.
Promise what you can truly deliver
In this video, our logistics consultant Charlotte explains how it works, step by step.
Lizzy tells you everything about My Delivery Promise
Why My Delivery Promise is important
A well-configured delivery promise profile helps you to:
- provide clarity on delivery days and delivery times
- meet customer expectations
- prevent strikes
- increase your conversion rate
- increase your chances of winning the buy box
How it works
In your seller account
Go to your seller account → Settings → Delivery Promise
Cut-off time
Set your cut-off time per day, meaning until what time you can still process orders for that day.
Link delivery promise profile
Important! Link your delivery promise to your items or item groups.
Realistic delivery times
Make sure your delivery promise aligns well with your delivery practice.
Tip: start with a portion of your items. When that goes well, expand to the rest of your items.
What does My Delivery Promise offer you?
Are you working through an API or a third-party integrator?
Make sure to use ‘MijnLeverbelofte’ or ‘My_Delivery_Promise’ depending on your API version as the delivery promise setting within your integrator’s environment or source system. The delivery times configured in your seller account will then be automatically applied to your items.