Service Planet

Service Planet has been an expert in adding value to consumer electronics for over 18 years. Service Planet understands better than anyone that in this era of thin margins and complex laws and regulations, returns play a major role. Service Planet focuses on the partner and helps to retain or increase the value of the item as much as possible.

Service Planet is a service provider to consumers, retail, distribution, and vendors. Besides bol, Service Planet is often the driving force behind major players in the European market. Innovation, quality, integrity, focus, and loyalty are the core values of Service Planet. Not just empty words, but core values that we at Service Planet act upon. The Rotterdam 'no-nonsense, just get it done' mentality also belongs to the young and driven group of people who make Service Planet what it is. Every single day!

The cooling-off period is a legal right. This often leads to significant depreciation. By restoring items that have been barely used or opened to like-new condition, these items can be resold. This way, by making a small investment in the item, you retain (almost) the full value of the item, and it doesn't have to be sold to a liquidator for a small amount.

Additionally, you contribute to extending the lifespan of the item, making you environmentally conscious! Because the item lasts longer, the amount of unnecessary e-waste is reduced, and you contribute to improving the world. Good job!

There are also other legal obligations. Think of the General Data Protection Regulation (GDPR). Service Planet ensures certainty by documenting a professional data wipe with a report per device. The item is also tested, visually inspected, cleaned, and re-packaged.

Service Planet offers services and solutions for refurbishing the following product categories:

• Notebooks (incl. Apple Macbooks)
• Desktops (incl. gaming PCs and Apple Mini-PCs)
• Wearables (Apple Watch)
• Smartphones
• Tablets
• External HDDs / SSDs
• Internal HDDs / SSDs

Registering items for refurbishment is very easy. However, it is necessary that you first receive a special account for Service Planet's registration portal.

1. Log in with your account on our web portal.
2. Create the CASE by completing 4 steps.
3. Print the shipping label generated from the CASE, stick it on the outer box, and pack the item inside.

We aim to return the item within 5 working days after receipt. If we are unable to refurbish the item, we will ensure that the item is returned in the best possible condition, along with the reason why we could not restore it to like-new condition. Read more information about the process; go to our landing page by clicking the button below!

By clicking the button below, you will land on our page with the registration form. Here you will find not only the registration form but also the rules for refurbishment. After completing the registration form, we will ensure that you are contacted within 24 hours and that a portal account is provided.

Do you have questions about Service Planet's services? Visit the website. Still have questions afterward? Contact us! You can do this by sending an email to partnerplatform.bol@ask.serviceplanet.nl.