Problems with integrated customer inquiry systems

[Update 23-06-2026 10:05]

We have investigated the possible causes of the problem. Unfortunately, we have not yet found the exact cause.

We have made improvements to our outgoing emails. This reduces the chance of them being marked as spam. For example, we have added partnerportal.bol.com as an official sending address.

We expect these adjustments to resolve the problems as much as possible. If the problems persist, we ask partners to first contact their integration partner. They can check if the cause lies within their own systems.

If this does not provide a solution, we will, of course, help partners further investigate the problem.

[19-06-2026]:
We are receiving reports that various integrated customer inquiry systems are not functioning correctly. We have investigated the problem from multiple angles but have not yet found the cause. We will continue to investigate the problem.

We would like to ask again if the intermediary can check if the problem can be resolved within their systems, and we also wonder if our email address has been whitelisted. Another possible solution is to change the email address where customer inquiries are received. Until a solution is found, partners can continue to handle customer inquiries via the seller account. We realize this is not ideal. We apologize for the inconvenience.