Security incident at a logistics warehousing partner of bol

[Update 20 August 16:00]

Operations at Veerweg resuming

From 20 August, we are resuming operations and from 24 August you can deliver items again for this location. We are doing this step by step for a safe restart. Thank you for your patience and flexibility. View the full update on the Partnerplatform.

[Update 13 August 17:00]

Over the past few days, colleagues from bol across the entire organisation have been working intensively together to limit the consequences of the security incident at our warehousing partner and to get our operations at Veerweg safely operational again as quickly as possible.

We understand that this situation has a major impact on the partners involved and that there is a need for more clarity. At this moment, we unfortunately cannot give a specific date on which operations at Veerweg can be resumed. It is clear that a restart will not be possible in the very short term. We are working hard on a safe and responsible restart and expect to be able to provide the next update on progress and any changes to the situation next week.

As soon as there is more clarity about the timeline and next steps, we will inform all partners involved directly via email and publish an update on the Partnerplatform.

The previously communicated consequences remain in effect for now. We realise that this has an impact on your business and thank you for your understanding and patience.

[Update 7 August 9:15]:

The situation at location Veerweg is taking longer than expected. As soon as there is more clarity about the progress of recovery, stock availability, or delivery scheduling, we will inform partners involved directly.

[Update 5 August 13:45]:

Unfortunately, at least until Friday, it will not be possible to deliver your items to the Veerweg location. We have now also placed a more detailed page with more information about the incident on the Partnerplatform. Click here to view it.

[Update 4 August 9:45]:

Unfortunately, it is also not possible to deliver your items to the Veerweg location today.

[Update 3 August 11:45]:
Due to a security incident, we are forced to temporarily take offline the offer provided via Veerweg.

[2 August 2026]:
Due to a security incident at a logistics warehousing partner of bol, there are delays in processing and delivering parcels at Veerweg. Delivery promises for items at this location have been extended. We are also unable to receive deliveries from suppliers and partners at that location. Customers with a delayed order have been informed about this by email.

• Do you currently have a delivery scheduled for today? Unfortunately, we cannot accept it. You can create a new shipment and deliver it at a later time.
• If you incurred costs for today's delivery, these can be reimbursed by Partnerservice. Make sure you have an invoice for these costs ready so you can share it directly with the Partner Specialist.

We are working together with this ecosystem partner to restore services as quickly as possible. All other locations are fully operational. We apologize for the inconvenience and will keep you informed on this page regarding any updates.