Adjusted service standards week 43

We would like to let you know that we are applying different service standards for week 43.

The following adjusted service standards now apply for week 43.

For the Netherlands and Belgium:

Items on time: reduced from 93% to 88%.
Handed over on time: reduced from 95% to 90%.

We see in the data that delivery performance in this week is lower than desired. This may be related to the issue with PHP. Because we want to take this into account, we have decided to relax the service standards 'Delivered on time' & 'Handed over on time' for this week.

Please note! As a partner, you remain responsible for fulfilling your delivery promise. Try to respond in time to planned delays and disruptions in the logistics network by extending your delivery promise.