Attention: adjustment in Shipping via bol service standard

With the Shipping via bol service, we handle the shipping of your orders. You are only responsible for handing over the packages to the delivery service on time. Previously, you could not view your performance on Shipping via bol orders via Ampère drop-off points. These were filtered out of the 'Handed over on time' service standard. From April 24, these orders will be visible and will also count towards the overarching 'Items on time' service standard, which is part of the strike mechanism.

This change applies to all partners who drop off their shipments at an Ampère drop-off point using Shipping via bol. Are you using the pick-up service or other carriers? Then nothing changes.

The delivery promise 'ordered today, delivered tomorrow' is very important to our shared customers. We want to live up to that promise. To ensure that customers receive their orders as agreed, we currently often use a longer delivery promise. By tightening this service standard, we are making a positive contribution to the delivery promise. Naturally, we are also looking into possibilities to implement improvements on the carriers' side.

To determine if your shipment has been handed over to the carrier on time, we look at the following scans:

1. First, we check if a scan is known at the drop-off point and if it was scanned before or after the collection time.
2. If no scan is known? Then we look at the sorting scan. In that case, it must take place before 06:00 AM, the day after the expected handover day.

What is the difference between the 'Handed over on time' and 'Items on time' service standards?

'Items on time' is the service standard that counts in the strike mechanism alongside 'Cancellations' and 'Response time'. This service standard consists of 2 parts.

1. Shipments you send via Shipping via bol are assessed based on 'Handed over on time'. This means you hand over your shipments to the carrier on time.
2. Shipments you send in any other way (but not via Logistics via bol) are assessed on 'Delivered on time'. This is the extent to which you deliver your shipments to the customer on time.

From when can I receive a strike on this new service standard?

As of April 24, 2023, your Ampère-Budbee shipments from Shipping via bol will count towards the 'Items on time' service standard. This means that on Wednesday, May 10, you can receive your first strike in which your Ampère-Budbee shipments are included.

I use DHL or PostNL drop-off points within Shipping via bol. Does anything change for me?

No, currently nothing changes for you. This change for these shipments already went live in January 2022.

I use Ampère's pick-up service within Shipping via bol. Does anything change for me?

No, currently nothing changes for you. We are still investigating how we can reliably and fairly determine the handover moment for the pick-up service within Shipping via bol. The same applies to DHL's pick-up service.

I do use Ampère-Budbee within Shipping via bol, but I organize my own pick-up routes. Does anything change for me?

Yes, in that case, you will not receive scans at a drop-off point, but your score will be determined based on the sorting scan. Please note: you are responsible for ensuring that this scan takes place before 06:00 AM on the day after the expected handover day.

How do shipments count towards 'Items on time' if no scans have taken place with the carrier, for example, due to a technical malfunction?

Only shipments that we can truly measure are assessed. If scans in the process are missing, you will see that we always still assess you based on the date and time you downloaded your shipping label. This measurement is almost never missing. Should this scan also be missing, we will not include this shipment in your score.

How do I calculate my score if I combine Shipping via bol and my own shipments?

Suppose: in week 30, you send a total of 100 orders. 70 of these you send with a label via Shipping via bol; of these, 2 were handed over to the delivery service late. 30 of these you send with your own shipping label; of these, 3 were delivered to the customer late. Your score in this case is (68+27) / (70+30) = 95%. Since the standard for both Shipping via bol labels and your other shipping labels is currently still at 93%, you have met the standard in week 30.