What changes in our Terms and Conditions next quarter

Conditions of Use Professional Sales via bol

Article 1 – Definitions

Buy Box: a prominent sales position for an Item in the Environment as detailed on the Website for Professional Sellers.

Promotional Buy Box (New): a second prominent sales position alongside the Buy Box for highlighting a promotional offer, as further described in Article 12(2)(iv).

Article 6 (4)If a Sale and Purchase Agreement is dissolved within the time limit mentioned in the general terms and conditions included in schedule 1 then bol shall repay the payment directly to the Customer within the time limit imposed in the said general terms and conditions. In case the Professional Seller already received the payment of this Sale and Purchase Agreement from bol, bol shall, upon refunding the Customer, immediately have a due and payable claim against the Professional Seller for an amount equal to the refunded amount. (…).

Article 12 (2) (New)
On the Platform, bol may display a Promotional Buy Box alongside the Buy Box, if both a regular offer and a promotional offer are available for an Item. The key parameters for the Promotional Buy Box are:

1. That the promotion concerns a so-called ‘X+Y free’ promotion, as described on the Website for Professional Sellers;
2. That the promotion complies with bol’s guidelines, as described on the Website for Professional Sellers;
3. Availability to order of the Item (whether the Item is available for delivery);
4. Condition of the Item (only new Items are permitted);
5. That the Professional Seller has a Quality Score of at least 65.

If multiple sellers have a promotional offer for the same Item, bol recommends one seller by taking into account:

1. The promotional price of the Items, including shipping costs and VAT; and
2. The delivery time of the Item.
   

Conditions of Use Bol Logistics

Article 5 (9) (New)
Items with a limited shelf life no longer qualify as part of the eligible assortment if their remaining shelf life, taking into account the sales periods applied by bol (“Block Days”), is insufficient for the Item to continue to be offered through the Platform. The Block Days applied by bol are determined and further explained on the Professional Sellers Website.

If an Item with a limited shelf life no longer qualifies as part of the eligible assortment, bol may remove and destroy the Item, unless the BL Seller submits a timely request through its sales account for the entire stock of the relevant Item to be returned to it. The BL Seller must submit such request before the remaining shelf life of the Item is shorter than the applicable Block Days.

Terms and Conditions of Use for Shipping via bol

Article 9(4)
Bol and the relevant carrier shall not be liable for any delay, damage, costs or other consequences resulting from the interruption, refusal or suspension of the Shipping via bol service if, in the reasonable opinion of bol or the carrier, safety at or around the pick-up location of the Shipping via bol Seller is not or insufficiently guaranteed or if the requirements under ‘Safe loading and unloading’, as included in Annex 1, are otherwise not met. Any costs related to the inability to perform, or the need to perform again, the Shipping via bol service shall be borne by the Shipping via bol Seller.

Annex 1 - Services provided for Shipping via bol

Letterbox packages:

A package / shipment that is small enough to go through the letterbox slot and is scanned by the delivery driver (delivery scan) before it is pushed into the letterbox. Letterbox packages have been sent via PostNL’s letterbox package+ network since 13 July 2026.

PostNL Pakketten Benelux B.V. and Koninklijke PostNL N.V. (‘PostNL') (New)

Shipments, both letterbox packages and parcels, may only be handed over at PostNL and Ampère handover points. Handing over letterbox packages via the orange PostNL letterboxes is not permitted.

Handover and labelling of PostNL shipments (New)

For shipments that are processed by Ampère and delivered, in whole or in part, by PostNL, the Shipping via bol Seller must provide letterbox packages and parcels with the correct and corresponding Shipping Seal (label), distinguishing between letterbox packages and parcels. This obligation only relates to the correct labelling of the shipments. Letterbox packages and parcels may subsequently be handed over and transported together, without any physical separation being required, such as separate bags, roll containers or other means.

Ampère

Handover and labelling of PostNL shipments (New)

For shipments that are processed by Ampère and delivered, in whole or in part, by PostNL, the Shipping via bol Seller must provide letterbox packages and parcels with the correct and corresponding Shipping Seal (label), distinguishing between letterbox packages and parcels. This obligation only relates to the correct labelling of the shipments. Letterbox packages and parcels may subsequently be handed over and transported together, without any physical separation being required, such as separate bags, roll containers or other means.

Service standard ‘Handed over on time’ for Shipping via bol (New)

The Shipping via bol Seller hands over 95% of the total number of shipments to the carrier on time, the so-called ‘handover score’, both for handover in person (drop-off) and for pick-up. For handover in person, on time means handing over the shipments before the clearance time of the relevant handover point. For pick-up, on time means handing over the shipments to the carrier collecting the shipments. The percentage ‘Handed over on time’ is part of the service standard ‘Items on time’, as further set out in Annex 2 of the Terms and Conditions of Use and on the Professional Sellers Website.

Compensation in the spirit of goodwill for products lost in transit

The compensation shall amount to: 50% of the sales price less VAT. Additionally, bol shall refund the costs of the Shipping Seal used for the shipment.

Safe loading and unloading (New)

When using a pick-up service, the Shipping via bol Seller is obliged to ensure that the pick-up location is arranged and accessible in such a way that loading and unloading by the carrier can take place in a safe, responsible and efficient manner. The Shipping via bol Seller must take all reasonably necessary measures to prevent risks to the safety and health of the driver, other persons present and goods.The Shipping via bol Seller shall in any event ensure that:

1. the loading and unloading location is freely accessible and free of obstacles;
2. the surface is stable, level and sufficiently lit;
3. the roll containers do not exceed the maximum load weight as indicated on the roll container;
4. the vehicle can safely reach and leave the pick-up location, without unacceptable risk of conflict with pedestrians, internal transport or other traffic movements at the location;
5. all safety instructions and regulations applicable at the location regarding personal protective equipment are complied with;
6. products containing dangerous substances, insofar as these may be offered under these Terms and Conditions of Use for Shipping via bol, are clearly marked on the transport packaging with the correct ADR class, LQ or EQ marking in accordance with applicable laws and regulations; and
7. any other circumstances that may pose a risk to the safety or health of the driver or to the safe performance of the pick-up service are prevented or immediately remedied.

If, in the reasonable opinion of the carrier, including the driver on site, safety at or around the pick-up location is not or insufficiently guaranteed, the carrier shall be entitled to apply the so-called Stop the Job principle and to immediately interrupt, refuse or suspend the work until the unsafe situation has, in the opinion of the carrier, been remedied.

Ampère Operations B.V.

Parcels to be delivered at the door

A. Dimensions and weight

1. Maximum width: 60cm
2. Maximum height: 60cm