Ultimately, you are responsible for your offer. The assortment policy changes regularly and does not offer exhaustive information on legislation. Seek legal advice yourself regarding the rules in the Netherlands and Belgium.

","icon","Bell","blue",{"_39":353,"_37":57},{"_27":354,"_42":355},"Fine print","https://www.bol.com/nl/nl/tc/gebruikersvoorwaarden-zakelijke-verkopen-via-bol-com/",{"_312":357},{"_314":358,"_53":359,"_318":361},"Legislation",{"_55":360},"cse3703ac3a0462e13","legislation",{"_321":363},{"_321":364,"_53":367},[365],{"_55":366,"_105":326},"blt55e0ce638e8c5170",{"_55":368},"cs8adfb4246748c4dc",{"_312":370},{"_314":371,"_53":372,"_318":374},"Healthy, safe and ethical",{"_55":373},"csfe06e0df0dcc1116","healthy-safe-ethical",{"_321":376},{"_321":377,"_53":380},[378],{"_55":379,"_105":326},"blt61e1238225b1fb7a",{"_55":381},"csa7d104c14413333a",{"_312":383},{"_314":384,"_53":385,"_318":387},"Customer expectations",{"_55":386},"csea30eea096176cfd","customer-expectations",{"_321":389},{"_321":390,"_53":393},[391],{"_55":392,"_105":326},"blt244719569e244535",{"_55":394},"cs0537a5eed8259f1e",{"_27":118,"_119":118},[],[398,399,400,401,402,404,405,406],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},"prijs",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy","2026-04-15T09:49:40.088Z","blt9cba6db7194a23a0","/en/idp/assortment-policy","Find conditions for selling via bol, ensuring quality and customer trust",{"_162":413,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.694Z",[415,1721,2453,3165,3349,4200,4452],{"_102":416,"_53":440,"_169":442},[417],{"_105":238,"_55":418,"_90":108,"_92":419,"_94":38,"_88":110,"_95":420,"_97":112,"_113":38,"_114":421,"_244":422,"_116":423,"_209":118,"_120":424,"_122":425,"_27":434,"_154":435,"_156":436,"_158":98,"_39":437,"_160":438},"bltb6ef365a6c35091d",{},"2026-01-12T10:21:03.141Z","In this section, you'll find all assortment conditions, grouped by theme, and other important topics. Select a topic from the menu to learn more.",[],{"_27":118,"_119":118},[],[426,427,428,429,430,431,432,433],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-general-policy","General policy","2026-01-29T10:58:03.152Z","/en/idp/assortment-policy-general-policy",{"_162":439,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.525Z",{"_55":441},"cs53bce3e4d249cdee",[443,477,617,708,800,835,936,1073,1178,1257,1380,1522,1689],{"_102":444,"_53":475},[445],{"_105":238,"_55":446,"_90":108,"_92":447,"_94":38,"_88":184,"_95":448,"_97":112,"_113":38,"_114":449,"_244":450,"_116":458,"_209":118,"_120":459,"_122":460,"_27":469,"_154":470,"_156":471,"_158":98,"_39":472,"_160":473},"blt9ea78e8e61743c8e",{},"2026-01-19T14:50:28.814Z","On this page, you can read everything you need to know about the assortment policy for luxury items above €2500. ",[451],{"_321":452},{"_321":453,"_53":456},[454],{"_55":455,"_105":326},"bltb8449b080fddf3d1",{"_55":457},"cs947123e2ded97297",{"_27":118,"_119":118},[],[461,462,463,464,465,466,467,468],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-items-above-2500","Luxury items above €2500","2026-03-18T08:17:12.448Z","/en/idp/assortment-policy-items-above-2500",{"_162":474,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.594Z",{"_55":476},"csefd5dbb6b9972648",{"_102":478,"_53":615},[479],{"_105":238,"_55":480,"_90":108,"_92":481,"_94":38,"_88":482,"_95":483,"_97":112,"_113":38,"_114":484,"_244":485,"_116":596,"_209":118,"_120":598,"_122":599,"_27":610,"_154":488,"_156":611,"_158":409,"_39":612,"_160":613},"blt527987c1471c3c5a",{},11,"2026-02-11T20:20:58.315Z","A refurbished item is a type of second-hand item that has been professionally tested, repaired, and cleaned, so that it functions properly and can then be offered for sale again.",[486,492,498,507,516,522,548,554,572,578,585,591],{"_312":487},{"_314":488,"_53":489,"_318":491},"Refurbished items",{"_55":490},"cs98d0783042267fda","refurbished-items",{"_493":494},"text_snippet",{"_27":488,"_53":495,"_119":497},{"_55":496},"cs9dcd30fae06ccc42","

Refurbished items come from various places, such as excess stock, technical defects, or, for instance, an exchange programme. Since they are not 100% new, but also not second-hand, it must be made very clear during the sale that it is a refurbished item. In addition, the different types of refurbished items are classified based on their appearance into grade A, B, or C.

Refurbished is often associated with phones and computers but can be used for all kinds of (electronic) items, from washing machines to pushchairs.

To be able to sell refurbished items, partners must apply for selling rights. This allows us to ensure that these items are offered and sold correctly.

",{"_343":499},{"_27":500,"_53":501,"_119":503,"_349":504,"_302":351,"_280":505},"Please note:",{"_55":502},"cs422e2cba8c641036","

right now, you can only offer refurbished product ranges if you use the special Refurbished Offer API. We are working on making this possible via your seller account as well.

","Horn",{"_39":506,"_37":38},{"_27":118,"_42":118},{"_343":508},{"_27":509,"_53":510,"_119":512,"_349":513,"_302":351,"_280":514},"Definition of refurbished",{"_55":511},"cs5a42a157665212b9","

At bol, we use the following definition for refurbished:

“A type of second-hand item that has been professionally tested and inspected, repaired where necessary, and cleaned, so that it functions properly and can then be offered for sale again.”

Refurbished is not:

a new item
a second-hand or returned item that (directly) gets a 2nd chance at sale without inspection

","Lightbulb",{"_39":515,"_37":38},{"_27":118,"_42":118},{"_312":517},{"_314":518,"_53":519,"_318":521},"Grading",{"_55":520},"cs83319caf04d9023a","grading",{"_523":524},"table",{"_27":518,"_53":525,"_119":527,"_528":57,"_529":530,"_546":547},{"_55":526},"csb05f93a7c51e3d89","

The grading of a refurbished item says something about the quality of the item's appearance (and not about the quality):

Grade A (as good as new)
Grade B (lightly used)
Grade C (visibly used)

Grading can include various characteristics within a product group. Every refurbished item sold via bol must be 100% functional, meaning that it functions properly.

See the overview below for all product groups that are currently allowed to be sold as refurbished and which grading we apply per specific product group.

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Last updated: 1-2-2026

* Additional Product Group Conditions apply

",{"_312":549},{"_314":550,"_53":551,"_318":553},"Product range",{"_55":552},"cs7a608e6c3c65e171","product-range",{"_523":555},{"_27":550,"_53":556,"_119":558,"_528":38,"_529":559,"_546":571},{"_55":557},"cs94f57ec5d9576b5a","

You’re allowed to offer refurbished items for the following product groups from our product range:

",{"_55":560,"_88":532,"_185":38,"_92":561,"_187":534,"_95":562,"_97":536,"_537":118,"_191":563,"_193":564,"_195":540,"_120":565,"_27":566,"_156":567,"_158":536,"_160":568,"_39":570},"blt7e341fd012d1aa52",{},"2026-02-03T10:35:10.854Z","19488","Available_Chunks_Refurbished_ENG.xlsx",[],"Refurbished_chunks_Live_ENG.xlsx","2026-03-17T07:58:08.158Z",{"_162":569,"_164":536,"_165":166,"_90":108},"2026-03-17T07:58:14.401Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e341fd012d1aa52/69b90990a9cab6b21f5b1512/Available_Chunks_Refurbished_ENG.xlsx","

It’s not possible to apply for selling rights for product groups not mentioned in the list above. Should you wish to sell refurbished items outside of these categories, please contact refurbished@bol.com. We update the list of product categories every month and include it in the newsletter.

",{"_312":573},{"_314":574,"_53":575,"_318":577},"Brands",{"_55":576},"cs1ec7d81a67721e4d","brands",{"_321":579},{"_321":580,"_53":583},[581],{"_55":582,"_105":326},"bltf683b775ff8c3919",{"_55":584},"csd2ccd84823414ab3",{"_312":586},{"_314":587,"_53":588,"_318":590},"Selling rights",{"_55":589},"cs51f30059423e14f7","selling-rights",{"_493":592},{"_27":587,"_53":593,"_119":595},{"_55":594},"csc9eb39b16f9bb6ef","

If you want to offer refurbished items on the Dutch and Belgian market via bol, you are required to apply for selling rights for your seller account(s). Apply for the rights via the seller account. Read more about selling rights.

",{"_27":488,"_119":597},"To be allowed to sell refurbished items, partners must apply for selling rights.",[],[600,601,602,603,604,605,606,607,608,609],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"assortimentsbeleid-refurbished","2026-04-17T13:04:28.742Z","/en/idp/assortimentsbeleid-refurbished",{"_162":614,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.860Z",{"_55":616},"cs85ebd9538a17ad61",{"_102":618,"_53":706},[619],{"_105":238,"_55":620,"_90":108,"_92":621,"_94":38,"_88":177,"_95":622,"_97":112,"_113":38,"_114":623,"_244":624,"_116":690,"_209":118,"_120":691,"_122":692,"_27":701,"_154":627,"_156":702,"_158":98,"_39":703,"_160":704},"blt7122aa3fb79e2ffd",{},"2026-01-21T16:15:31.490Z","Claims must never be misleading, confusing, or ambiguous, and must always be understandable to the customer. 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",[716,722,729,735,742,748,755,761,768,774],{"_312":717},{"_314":718,"_53":719,"_318":721},"Bamboo & Melamine Dinnerware",{"_55":720},"cs9a57eeeb735238d7","bamboo-melamine-dinnerware",{"_321":723},{"_321":724,"_53":727},[725],{"_55":726,"_105":326},"blt41b35bace8b4a108",{"_55":728},"cs600b1cdbdb9818e5",{"_312":730},{"_314":731,"_53":732,"_318":734},"Alcoholic beverages",{"_55":733},"cs1884eedd9fd7e2d7","alcoholic-beverages",{"_321":736},{"_321":737,"_53":740},[738],{"_55":739,"_105":326},"blt72b7912bbb3a4e4d",{"_55":741},"cs1ea8494e6a845df4",{"_312":743},{"_314":744,"_53":745,"_318":747},"Tobacco & Drugs",{"_55":746},"cs2c128a69ed27df74","tobacco-drugs",{"_321":749},{"_321":750,"_53":753},[751],{"_55":752,"_105":326},"bltfd54272b1270d81e",{"_55":754},"csc367aa99845039f1",{"_312":756},{"_314":757,"_53":758,"_318":760},"Health and nutrition claims",{"_55":759},"cs8d703f852580c1d0","health-and-nutrition-claims",{"_321":762},{"_321":763,"_53":766},[764],{"_55":765,"_105":326},"bltf0fa8fef3b16e64e",{"_55":767},"cs012233d66dd84f05",{"_312":769},{"_314":770,"_53":771,"_318":773},"Cosmetics",{"_55":772},"csf22caf05a91f21ee","cosmetics",{"_321":775},{"_321":776,"_53":779},[777],{"_55":778,"_105":326},"bltdcf3302f87f35cca",{"_55":780},"cs09a00a3e5b2e36c5",{"_27":118,"_119":118},[],[784,785,786,787,788,789,790,791],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-public-health","Public Health","2026-03-18T08:02:51.651Z","/en/idp/assortment-policy-public-health",{"_162":797,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.888Z",{"_55":799},"csaec81a56907a805d",{"_102":801,"_53":833},[802],{"_105":238,"_55":803,"_90":108,"_92":804,"_94":38,"_88":184,"_95":805,"_97":112,"_113":38,"_114":806,"_244":807,"_116":815,"_209":118,"_120":816,"_122":817,"_27":827,"_154":828,"_156":829,"_158":98,"_39":830,"_160":831},"bltdea941affbb76dce",{},"2026-01-12T12:20:25.123Z","Find out all you need to know about the assortment policy for CE marking on this page. ",[808],{"_321":809},{"_321":810,"_53":813},[811],{"_55":812,"_105":326},"blt35ae89f76fcad423",{"_55":814},"cs0e497b977b765797",{"_27":118,"_119":118},[],[818,820,821,822,823,824,825,826],{"_125":126,"_127":819},"brand",{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-ce-marking-ece-marking","CE marking & ECE marking","2026-03-18T08:02:11.595Z","/en/idp/assortment-policy-ce-marking-ece-marking",{"_162":832,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.681Z",{"_55":834},"cs8d00e46887711146",{"_102":836,"_53":934},[837],{"_105":238,"_55":838,"_90":108,"_92":839,"_94":38,"_88":840,"_95":841,"_97":112,"_113":38,"_114":842,"_244":843,"_116":914,"_209":915,"_120":916,"_122":917,"_27":927,"_154":928,"_156":929,"_158":930,"_39":931,"_160":932},"blt842e56abe47b56ee",{},12,"2026-01-27T14:13:41.262Z","As a seller, you are legally required to provide an energy label and product information sheet to the product information of your items, think of smartphones, tablets, washing machines and other appliances subject to energy labelling requirements.  These documents give insight into energy consumption and other relevant specifications and performance details.  This way, we help consumers to make an informed decision. The list below contains all categories with an obligation. You can find more information on this page.",[844,849,854,868,873],{"_493":845},{"_27":276,"_53":846,"_119":848},{"_55":847},"cs27bf3cc578338d64","

Our assortment policy contains all the conditions that apply to the offer of bol. Let's make it a shared effort to ensure that bol stands for reliability and quality. Only then will customers order from us with peace of mind.

",{"_493":850},{"_27":118,"_53":851,"_119":853},{"_55":852},"cs934b07f0a6762875","

Always check that both the energy label and the product information sheet are available. If information is missing or incorrect, the regulatory authority may require corrections or ask bol to take the item offline. From 1 April 2026, bol will also enforce this. If product information is missing, bol will take items offline (in phases). New items will only be put online once the correct product information has been added.

",{"_523":855},{"_27":118,"_53":856,"_119":118,"_528":38,"_529":858,"_546":118},{"_55":857},"csfb8dbd5fa8b037d9",{"_55":859,"_88":261,"_195":262,"_27":860,"_97":264,"_158":264,"_95":861,"_156":861,"_187":534,"_191":862,"_193":860,"_92":863,"_185":38,"_120":864,"_160":865,"_39":867},"bltd9bddd3a516ac79c","Categorieen-en-verplichtingen.xlsx","2025-12-10T19:46:40.419Z","10231",{},[],{"_162":866,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:25.533Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd9bddd3a516ac79c/6939ce203fb1095cb9ee0e2d/Categorieen-en-verplichtingen.xlsx",{"_493":869},{"_27":118,"_53":870,"_119":872},{"_55":871},"csade7d5999d8af3e3","

For more information, visit the website of the European Commission.

This article does not contain any (legal) advice. For this, you can ask a (legal) consultancy firm to help. As a partner, you are responsible for complying with the applicable laws and regulations and bol’s policy.

",{"_874":875},"accordion",{"_876":877,"_53":878,"_880":118,"_881":882},"title_accordion","Frequently asked questions",{"_55":879},"cs3473b63a4df40390","introduction_accordion","fold_out",[883,893,900,907],{"_884":885},"linked_faq",{"_886":887,"_53":891},"reference",[888],{"_55":889,"_105":890},"blt20bac71183d70d92","faq_linked",{"_55":892},"cs78cfc9536bcbd8e9",{"_884":894},{"_886":895,"_53":898},[896],{"_55":897,"_105":890},"bltbffef10723fa5af3",{"_55":899},"csd4220f481bd93c2e",{"_884":901},{"_886":902,"_53":905},[903],{"_55":904,"_105":890},"blt46a9386b8954046b",{"_55":906},"cs4bc448ada2dade57",{"_884":908},{"_886":909,"_53":912},[910],{"_55":911,"_105":890},"blt0b3d01dbaf2a9014",{"_55":913},"csfc30536a43cc20bf",{"_27":118,"_119":118},"Rules for energy labels for electronic devices",[],[918,919,920,921,922,924,925,926],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},"overig",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortiment-policy-energy-label-and-product-information-sheet","Energy label and product information sheet","2026-03-31T10:58:02.969Z","blt8d9614928a735716","/en/idp/assortiment-policy-energy-label-and-product-information-sheet",{"_162":933,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.517Z",{"_55":935},"csec0b7235405a8356",{"_102":937,"_53":1071},[938],{"_105":238,"_55":939,"_90":108,"_92":940,"_94":38,"_88":941,"_95":942,"_97":112,"_113":38,"_114":943,"_244":944,"_116":1053,"_209":1054,"_120":1055,"_122":1056,"_27":1065,"_154":1066,"_156":1067,"_158":112,"_39":1068,"_160":1069},"blt5646293b7a7afb14",{},10,"2026-01-27T10:12:16.743Z","On this page, you can read everything you need to know about Extended Producer Responsibility (UPV).\n",[945,951,957,973,988,993,999,1005],{"_493":946},{"_27":947,"_53":948,"_119":950},"What is UPV?",{"_55":949},"cs309c6dcd2514188e","

UPV stands for Extended Producer Responsibility. This is an environmental measure that makes producers responsible for the entire life cycle of their items, including the waste phase. By producer, we mean the party that first places an item on the market in the Netherlands and/or Belgium. This can therefore also concern you as a partner when you first place items on the market.

Companies that offer items on the Belgian or Dutch market must contribute to the financing and organization of the collection, environmentally friendly processing, and recycling of these items at the end of their lifespan.

The goal of UPV is to reduce the environmental impact of items by minimizing waste, encouraging recycling, and placing the costs of waste management on the producer.

Partners may only sell via bol in Belgium and the Netherlands if they comply with the applicable UPV regulations. If partners do not comply, bol is legally obliged to take the relevant product range offline. Bol will also enforce this in the future.

",{"_493":952},{"_27":953,"_53":954,"_119":956},"Collective or individual contribution",{"_55":955},"csb0e1002f01a65acf","

In Belgium and the Netherlands, companies that place certain categories of items on the market must comply with UPV regulations. For partners of bol, this means they must join a management company that collectively organizes and facilitates UPV, and pay a financial contribution for this.

As a producer, you join the management company by signing an accession agreement. The tables on this page show which items and parts of items this applies to. Please note that the obligation may also apply to other categories not mentioned.

More information can be found on the websites of the management companies.

",{"_523":958},{"_27":959,"_53":960,"_119":118,"_528":38,"_529":962,"_546":118},"UPV Management Companies - Belgium",{"_55":961},"csb3711b073288ee3c",{"_55":963,"_88":261,"_27":964,"_195":965,"_97":409,"_158":409,"_95":966,"_156":966,"_187":534,"_191":967,"_193":964,"_92":968,"_185":38,"_120":969,"_160":970,"_39":972},"bltc4ecc1a2dd7e8cf2","UPV-Belgie-112025.xlsx","blt77c2a857b581a68c","2026-03-13T12:32:46.646Z","11412",{},[],{"_162":971,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:41.025Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc4ecc1a2dd7e8cf2/69b403eef63567348d5954d7/UPV-Belgie-112025.xlsx",{"_523":974},{"_27":975,"_53":976,"_119":118,"_528":38,"_529":978,"_546":118},"UPV Management Companies - Netherlands",{"_55":977},"cs8574aa506f54a40a",{"_55":979,"_88":261,"_27":980,"_195":965,"_97":409,"_158":409,"_95":981,"_156":981,"_187":534,"_191":982,"_193":980,"_92":983,"_185":38,"_120":984,"_160":985,"_39":987},"blte43753399feb0950","UPV-Nederland-112025.xlsx","2026-03-13T12:34:30.819Z","11267",{},[],{"_162":986,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:41.037Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte43753399feb0950/69b4045613a351a93c1516ef/UPV-Nederland-112025.xlsx",{"_493":989},{"_27":118,"_53":990,"_119":992},{"_55":991},"csa681510265d3b80b","

Please note: the lists above are not exhaustive. As a partner, you are responsible for complying with the levies that apply to your product range. Seek advice on this if you need it.

If you produce, import, or sell items within these categories, you must comply with UPV by joining an accredited management company. You can also choose to individually ensure environmentally friendly processing of your items. In that case, you must submit an individual acceptance obligation plan to OVAM for items you first place on the market in Belgium. In this plan, you explain how you organize collection, processing, and prevention measures. You also report annually on the implementation of the plan. More information can be found on this page.

",{"_493":994},{"_27":995,"_53":996,"_119":998},"Are you a non-Belgian partner selling to Belgian customers?",{"_55":997},"csd19e5c3252108ba7","

Then pay close attention.
Are you a company based outside Belgium and selling items to Belgian consumers or businesses, for example via bol? Then you may need to appoint an authorized representative in Belgium. An authorized representative is a person or organization in Belgium that takes over your legal responsibilities. The responsibilities are the same as those of a Belgian producer.

Important: you must officially appoint this authorized representative via a written power of attorney before offering items in Belgium.

Some management companies can act as authorized representatives themselves. In that case, as a non-Belgian partner, you enter into a direct contract with them to ensure you meet all obligations. Please note: management companies are not obliged to do this, so always discuss this in advance.

For more information, you can contact the management companies or OVAM.

",{"_493":1000},{"_27":1001,"_53":1002,"_119":1004},"bol's obligation as an online marketplace",{"_55":1003},"cs025d33c3f6f5c9eb","

Soon, bol will also enforce compliance with UPV obligations for selling partners within certain product categories. Bol is legally obliged to refuse selling rights to partners who fall under the UPV scheme and do not make a contribution. In the Netherlands, this obligation applies to batteries, and is expected to apply to other product categories in due course. In Belgium, this obligation applies to all categories.

Do you sell items within the UPV categories? Then you must do the following to continue selling:

Apply for selling rights, or
Register with the management organizations.

More information about applying for selling rights can be found on this page.

",{"_874":1006},{"_876":877,"_53":1007,"_880":118,"_881":1009},{"_55":1008},"cs1c3ecec0b1a40843",[1010,1021,1029,1037,1045],{"_1011":1012},"accordion_block",{"_1013":1014,"_53":1015,"_1017":1018,"_280":1019},"title_accordion_block","Is participation in a UPV organization mandatory?",{"_55":1016},"cs63a58091254bfc37","description_accordion_block","

Yes. If you sell items that fall within a UPV category and are the first to place them on the market in the Netherlands and/or Belgium, you are obliged to pay a contribution to an accredited management organization, or to ensure correct collection and processing yourself.

",{"_39":1020,"_37":38},{"_27":118,"_42":118},{"_1011":1022},{"_1013":1023,"_53":1024,"_1017":1026,"_280":1027},"How do I know if my items fall under UPV regulations?",{"_55":1025},"csfd71cf47ccaf3eca","

UPV regulations apply to specific item categories, such as packaging, electronics, batteries, tires, and paper. See the tables on this page for more information. For further details, you can contact the management organization for each product group, or OVAM (Belgium) and ILT (Netherlands).

",{"_39":1028,"_37":38},{"_27":118,"_42":118},{"_1011":1030},{"_1013":1031,"_53":1032,"_1017":1034,"_280":1035},"How do I register with a UPV organization?",{"_55":1033},"cs1edf36100e2c0fe1","

Visit the website of the management organization and follow the registration steps, or contact them for additional information.

",{"_39":1036,"_37":38},{"_27":118,"_42":118},{"_1011":1038},{"_1013":1039,"_53":1040,"_1017":1042,"_280":1043},"Are there costs associated with participating in a UPV management company?",{"_55":1041},"csd287a9c2cbd04c08","

Yes. Most UPV organizations charge a contribution. The amount of this contribution depends on the quantity and type of item you place on the market.

",{"_39":1044,"_37":38},{"_27":118,"_42":118},{"_1011":1046},{"_1013":1047,"_53":1048,"_1017":1050,"_280":1051},"Is it already clear how this will be enforced?",{"_55":1049},"csf13023026adbbd58","

Not yet fully. It is expected that the Belgian and Dutch supervisory authorities will open a central register where all producers falling under UPV will be traceable with a registration number. Bol is obliged to check this register to ensure producers comply with these obligations. The register is expected to be ready in the spring of 2026.

In addition, bol must report annually to the Belgian supervisory authority on partners falling under UPV, based on their registration number.

",{"_39":1052,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"UPV: responsible for waste and recycling in Flanders",[],[1057,1058,1059,1060,1061,1062,1063,1064],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"upv","UPV - Extended Producer Responsibility","2026-04-22T16:41:14.490Z","/nl/idp/upv",{"_162":1070,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.550Z",{"_55":1072},"cs5070571cca180ef9",{"_102":1074,"_53":1176},[1075],{"_105":238,"_55":1076,"_90":108,"_92":1077,"_94":38,"_88":184,"_95":1078,"_97":112,"_113":38,"_114":1079,"_244":1080,"_116":1159,"_209":118,"_120":1160,"_122":1161,"_27":1170,"_154":1171,"_156":1172,"_158":98,"_39":1173,"_160":1174},"blt15b4826dae3dfd83",{},"2026-01-12T14:18:11.457Z","On this page, you can read everything you need to know about the assortment policy for Animal Welfare. At bol, we care about animal welfare and believe it's important that all our items for animals are ethically sourced. ",[1081,1087,1094,1100,1107,1113,1120,1126,1133,1139,1146,1152],{"_312":1082},{"_314":1083,"_53":1084,"_318":1086},"Collars for animals",{"_55":1085},"cs4f5d9e63176b9ce2","collars-for-animals",{"_321":1088},{"_321":1089,"_53":1092},[1090],{"_55":1091,"_105":326},"blt4f493be44d1cedbb",{"_55":1093},"cs28639845da29820a",{"_312":1095},{"_314":1096,"_53":1097,"_318":1099},"Animal-derived materials",{"_55":1098},"csd55bcecb636a70f9","animal-derived-materials",{"_321":1101},{"_321":1102,"_53":1105},[1103],{"_55":1104,"_105":326},"blt4046870b6746bc79",{"_55":1106},"cs479b322de039bfea",{"_312":1108},{"_314":1109,"_53":1110,"_318":1112},"Plant-based materials",{"_55":1111},"cs3aa1fb88efe4b0a2","plant-based-materials",{"_321":1114},{"_321":1115,"_53":1118},[1116],{"_55":1117,"_105":326},"blt497db47fdd4b50b4",{"_55":1119},"cs11ba90d1b94082f3",{"_312":1121},{"_314":1122,"_53":1123,"_318":1125},"Sticky traps and glue boards",{"_55":1124},"cs185e28b42ef542b7","sticky-traps-glue-boards",{"_321":1127},{"_321":1128,"_53":1131},[1129],{"_55":1130,"_105":326},"blt8a9d429c9eb36f4c",{"_55":1132},"cs2c4aa92ef79f53eb",{"_312":1134},{"_314":1135,"_53":1136,"_318":1138},"Promotion of dog and cat breeds",{"_55":1137},"cs59f65375b5a54f54","promotion-dog-cat-breeds",{"_321":1140},{"_321":1141,"_53":1144},[1142],{"_55":1143,"_105":326},"blt8c1e9817b76045ed",{"_55":1145},"csc128809d7d6df07d",{"_312":1147},{"_314":1148,"_53":1149,"_318":1151},"Animal testing",{"_55":1150},"cs4ff2290614a01ed8","animal-testing",{"_321":1153},{"_321":1154,"_53":1157},[1155],{"_55":1156,"_105":326},"blt16241119ed5c4fce",{"_55":1158},"cs6134ee321a920ada",{"_27":118,"_119":118},[],[1162,1163,1164,1165,1166,1167,1168,1169],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-animal-welfare","Animal Welfare","2026-03-18T08:17:31.120Z","/en/idp/assortment-policy-animal-welfare",{"_162":1175,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.643Z",{"_55":1177},"csd3200fae463614d0",{"_102":1179,"_53":1255},[1180],{"_105":238,"_55":1181,"_90":108,"_92":1182,"_94":38,"_88":177,"_95":1183,"_97":112,"_113":38,"_114":1184,"_244":1185,"_116":1238,"_209":118,"_120":1239,"_122":1240,"_27":1249,"_154":1250,"_156":1251,"_158":98,"_39":1252,"_160":1253},"bltd2e44318eab0fd46",{},"2026-01-12T14:18:18.953Z","On this page, you can read everything you need to know about the product range policy on discrimination. bol is the store for all of us. This means that together, we must ensure everyone feels welcome and that no one ever feels discriminated against. ",[1186,1192,1199,1205,1212,1218,1225,1231],{"_312":1187},{"_314":1188,"_53":1189,"_318":1191},"Discrimination in books",{"_55":1190},"cs45e3a13e521a88c6","books",{"_321":1193},{"_321":1194,"_53":1197},[1195],{"_55":1196,"_105":326},"blt0ae01628d934031b",{"_55":1198},"csd1583b611c7221ac",{"_312":1200},{"_314":1201,"_53":1202,"_318":1204},"Zwarte Piet",{"_55":1203},"cs8dc2ff266aa813f3","zwarte-piet",{"_321":1206},{"_321":1207,"_53":1210},[1208],{"_55":1209,"_105":326},"blt36cd3b954226dcde",{"_55":1211},"cse2eb7145ec5f6d55",{"_312":1213},{"_314":1214,"_53":1215,"_318":1217},"Skin-colored",{"_55":1216},"cs9967fb3e63b8bdfa","skin-colored",{"_321":1219},{"_321":1220,"_53":1223},[1221],{"_55":1222,"_105":326},"bltcffe8fdbabb2d988",{"_55":1224},"cs0d8147bbee6f028b",{"_312":1226},{"_314":1227,"_53":1228,"_318":1230},"Creole & Slave Bracelets",{"_55":1229},"csa3a9e42b464aa5ab","creole-slave-bracelets",{"_321":1232},{"_321":1233,"_53":1236},[1234],{"_55":1235,"_105":326},"blt29aaa4bcdd8e5cb8",{"_55":1237},"csd179a33c09961653",{"_27":118,"_119":118},[],[1241,1242,1243,1244,1245,1246,1247,1248],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortiment-policy-policy-discrimination","Discrimination","2026-03-18T08:17:52.651Z","/en/idp/assortiment-policy-policy-discrimination",{"_162":1254,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.676Z",{"_55":1256},"csa322a60b0e7350ea",{"_102":1258,"_53":1378},[1259],{"_105":238,"_55":1260,"_90":108,"_92":1261,"_94":38,"_88":184,"_95":1262,"_97":112,"_113":38,"_114":1263,"_244":1264,"_116":1360,"_209":118,"_120":1361,"_122":1362,"_27":1372,"_154":1373,"_156":1374,"_158":98,"_39":1375,"_160":1376},"bltc79448ba639ac82a",{},"2026-01-12T10:21:21.258Z","Every day, we work hard to improve bol. We want to help customers make well-informed choices when they shop with us. This means we aim to clearly explain the benefits and positive characteristics of items. And we give these items extra visibility through our Good Choice label. A good policy is therefore crucial. On this page, you can read everything you need to know about our policy on sustainability and product range.",[1265,1271,1278,1284,1291,1297,1304,1310,1317,1323,1330,1336,1343,1350],{"_312":1266},{"_314":1267,"_53":1268,"_318":1270},"Plastic",{"_55":1269},"csfbedfbd4df2a9a6d","plastic",{"_321":1272},{"_321":1273,"_53":1276},[1274],{"_55":1275,"_105":326},"blt5f4f349ec883aadd",{"_55":1277},"cs764512614264342b",{"_312":1279},{"_314":1280,"_53":1281,"_318":1283},"Microplastics",{"_55":1282},"csb867957497f3bd23","microplastics",{"_321":1285},{"_321":1286,"_53":1289},[1287],{"_55":1288,"_105":326},"blt7222976c90ae7c27",{"_55":1290},"cs36a93718c5e68eb7",{"_312":1292},{"_314":1293,"_53":1294,"_318":1296},"Use of more sustainable terms",{"_55":1295},"cs60f1cb7a76f445b1","use-of-more-sustainable-terms",{"_321":1298},{"_321":1299,"_53":1302},[1300],{"_55":1301,"_105":326},"blte93b3eabde7f88ca",{"_55":1303},"cs7bd37b24012eb3a6",{"_312":1305},{"_314":1306,"_53":1307,"_318":1309},"Fairtrade",{"_55":1308},"cs518d83e29f4edffe","fairtrade",{"_321":1311},{"_321":1312,"_53":1315},[1313],{"_55":1314,"_105":326},"blt2e37747a68f32bee",{"_55":1316},"cs91a9762cbcbf6453",{"_312":1318},{"_314":1319,"_53":1320,"_318":1322},"The European Organic Label (Skal)",{"_55":1321},"csd8151ac7fb5a7e79","european-organic-label",{"_321":1324},{"_321":1325,"_53":1328},[1326],{"_55":1327,"_105":326},"bltef6aafb59109aacb",{"_55":1329},"csdab55a08f7ce155c",{"_312":1331},{"_314":1332,"_53":1333,"_318":1335},"EPR - Extended Producer Responsibility",{"_55":1334},"cs57853cee5e7f2bec","epr",{"_321":1337},{"_321":1338,"_53":1341},[1339],{"_55":1340,"_105":326},"blta6536a400ef6a1d1",{"_55":1342},"cs521688ac306e587c",{"_321":1344},{"_321":1345,"_53":1348},[1346],{"_55":1347,"_105":326},"blt1013227c7b5c3e5a",{"_55":1349},"cs9162dd2332a132a4",{"_343":1351},{"_27":1352,"_53":1353,"_119":1355,"_349":513,"_302":303,"_280":1356},"Want to know how to make your business more sustainable?",{"_55":1354},"cs083bb9ef3fd955ab","

Certified partners can help you operate more sustainably or add the Good Choice label.

",{"_39":1357,"_37":57},{"_27":1358,"_42":1359},"Help Needed","/en/cpop/certified-partners?category=sustainability",{"_27":118,"_119":118},[],[1363,1364,1365,1366,1367,1369,1370,1371],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1368},"duurzaamheid",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-sustainability","Policy on product range and sustainability","2026-03-13T13:34:52.883Z","/en/idp/assortment-policy-sustainability",{"_162":1377,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.805Z",{"_55":1379},"csf6952f8dd6620012",{"_102":1381,"_53":1520},[1382],{"_105":238,"_55":1383,"_90":108,"_92":1384,"_94":38,"_88":177,"_95":1385,"_97":112,"_113":38,"_114":1386,"_244":1387,"_116":1503,"_209":118,"_120":1504,"_122":1505,"_27":1514,"_154":1515,"_156":1516,"_158":98,"_39":1517,"_160":1518},"blt9bdb0ca12ad004f4",{},"2026-01-15T07:45:30.086Z","On this page, you can read everything you need to know about the product range policy for intellectual property. This includes guidelines for listing authentic and original items. ",[1388,1394,1399,1405,1412,1418,1425,1431,1438,1444,1451,1457,1464,1470,1477,1483,1490,1496],{"_312":1389},{"_314":1390,"_53":1391,"_318":1393},"What is intellectual property?",{"_55":1392},"csf0196eec6f91550f","wat-is-intellectueel-eigendom",{"_493":1395},{"_27":118,"_53":1396,"_119":1398},{"_55":1397},"csabce2d71693789c9","

What is intellectual property?

Intellectual property is the collective term for the ownership of 'intellectual creations' such as designs, symbols, logos, literary and artistic works, names, and images used when selling an item. It is important that customers can rely on authentic, original items where the partner has met all obligations regarding intellectual property.

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Are you offering an item on the European market? Then that item must be safe for the customer.

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Safety Warning\n
A safety warning is an official notification to the customer about the risks of an item that may not work correctly or is so damaged that it could lead to dangerous situations. In serious cases, this can result in a recall.

Have you noticed that an item might be unsafe? Please contact our Partnerservice immediately. Provide the item number and a clear description of the risk. Together with you, we will prepare the warning and ensure it reaches the customer.

Initiating a recall as a partner\n
If an item you sell via bol turns out to be unsafe or does not meet legal safety requirements, you are obliged to initiate a recall and take the item offline as soon as possible.

In that case, please contact our Partnerservice as soon as possible. We ask you to provide the following information:

Item details (item number, brand, model/type, etc.).
Description of the risk or how it is damaged.

Because privacy laws prevent you from having (unlimited) access to customer data, we will maintain contact with the customer. Naturally, we will keep you involved throughout the process and support you where necessary.

Recall initiated by bol\n
If we learn, for example, through customer complaints or official organizations, that an item may be unsafe, we can also organize a recall ourselves. In that case, we will contact you, inform the affected customers, and involve you in the further handling.

More information\n
Do you want to know exactly what is legally expected of you during a recall? Please visit the website of Ondernemersplein.

Questions or want to report something?\n
Do you have questions or want to report a safety warning or recall? Please contact us via Partnerservice.

",{"_119":118,"_27":118},[],[1705,1706,1707,1708,1709,1710,1711,1712],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-recalls-and-safety-warnings","Recalls and safety warnings","2026-01-27T14:17:15.921Z","/en/idp/assortment-policy-recalls-and-safety-warnings",{"_162":1718,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.583Z",{"_55":1720},"cse3329855a7bc4ae2",{"_102":1722,"_53":1746,"_169":1748},[1723],{"_105":238,"_55":1724,"_90":108,"_92":1725,"_94":38,"_88":177,"_95":1726,"_97":112,"_113":38,"_114":1727,"_244":1728,"_116":1729,"_209":118,"_120":1730,"_122":1731,"_27":1740,"_154":1741,"_156":1742,"_158":98,"_39":1743,"_160":1744},"blteafb1d44e9e368cf",{},"2026-01-12T14:56:27.365Z","Within this theme, you will find all product range conditions that apply to this product range. Choose a topic or product category from the menu to learn more.",[],{"_27":118,"_119":118},[],[1732,1733,1734,1735,1736,1737,1738,1739],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-electronics-and-toys","Electronics & Toys","2026-02-06T15:00:11.675Z","/en/idp/assortment-policy-electronics-and-toys",{"_162":1745,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.781Z",{"_55":1747},"cs79b9ea7a7b8f92d7",[1749,1967,2030,2125,2402],{"_102":1750,"_53":1965},[1751],{"_105":238,"_55":1752,"_90":108,"_92":1753,"_94":38,"_88":177,"_95":1754,"_97":112,"_113":38,"_114":1755,"_244":1756,"_116":1947,"_209":118,"_120":1948,"_122":1949,"_27":1958,"_154":1959,"_156":1960,"_158":1961,"_39":1962,"_160":1963},"bltcccbcb077fe05530",{},"2026-01-12T14:57:06.310Z","Find all information regarding the assortment policy for the Computer & 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",[1975,1981,1988,1994,2001,2005],{"_312":1976},{"_314":1977,"_53":1978,"_318":1980},"Travel Adapters",{"_55":1979},"cs3bde3d4930114945","travel-adapters",{"_321":1982},{"_321":1983,"_53":1986},[1984],{"_55":1985,"_105":326},"blt80a7bcf1cddde989",{"_55":1987},"csf5f54670a770de54",{"_312":1989},{"_314":1990,"_53":1991,"_318":1993},"Second-hand",{"_55":1992},"cs54833f3604f86547","second-hand-refurbished",{"_321":1995},{"_321":1996,"_53":1999},[1997],{"_55":1998,"_105":326},"bltedf6bf52a5b70280",{"_55":2000},"csad056296f59818a0",{"_312":2002},{"_314":1759,"_53":2003,"_318":1762},{"_55":2004},"cs72db8492eb8cb4e2",{"_321":2006},{"_321":2007,"_53":2009},[2008],{"_55":1767,"_105":326},{"_55":2010},"csb6deaef8cc1b7fdb",{"_27":118,"_119":118},[],[2014,2015,2016,2017,2018,2019,2020,2021],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-travel-luggage-and-travel-accessories","Travel Luggage & Travel Accessories","2026-03-18T08:02:19.008Z","/en/idp/assortment-policy-travel-luggage-and-travel-accessories",{"_162":2027,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.817Z",{"_55":2029},"csf8bd7d511017840c",{"_102":2031,"_53":2123},[2032],{"_105":238,"_55":2033,"_90":108,"_92":2034,"_94":38,"_88":184,"_95":2035,"_97":112,"_113":38,"_114":2036,"_244":2037,"_116":2106,"_209":118,"_120":2107,"_122":2108,"_27":2117,"_154":2118,"_156":2119,"_158":1961,"_39":2120,"_160":2121},"blt4139ec682e456236",{},"2026-01-19T15:44:37.265Z","Find all information here regarding the assortment policy for the Music, Games, Movies & Series product category.",[2038,2044,2051,2057,2064,2068,2074,2078,2084,2090,2096,2100],{"_312":2039},{"_314":2040,"_53":2041,"_318":2043},"Dutch/Flemish version",{"_55":2042},"cs7bab8ea952d1d7e4","dutch-flemish",{"_321":2045},{"_321":2046,"_53":2049},[2047],{"_55":2048,"_105":326},"bltc0842cba63655666",{"_55":2050},"csbf0be86c25bd9fe6",{"_312":2052},{"_314":2053,"_53":2054,"_318":2056},"International version",{"_55":2055},"cse6ba462a36eff17e","international-version",{"_321":2058},{"_321":2059,"_53":2062},[2060],{"_55":2061,"_105":326},"blte4a796ed7f66023a",{"_55":2063},"cs7664cf7e6cda3f33",{"_312":2065},{"_314":1201,"_53":2066,"_318":1204},{"_55":2067},"csa4596177f51885bb",{"_321":2069},{"_321":2070,"_53":2072},[2071],{"_55":1209,"_105":326},{"_55":2073},"cscaf478708452bbbf",{"_312":2075},{"_314":1990,"_53":2076,"_318":1993},{"_55":2077},"cscd77b1cb14c79cb4",{"_321":2079},{"_321":2080,"_53":2082},[2081],{"_55":1998,"_105":326},{"_55":2083},"csaf535d3d7a3ee404",{"_312":2085},{"_314":2086,"_53":2087,"_318":2089},"Waste Electrical and Electronic Equipment (WEEE) Scheme/Stichting Open",{"_55":2088},"csacf63b9836d628b5","waste-electrical-and-electronic-equipment-scheme",{"_321":2091},{"_321":2092,"_53":2094},[2093],{"_55":1780,"_105":326},{"_55":2095},"csf454892ecf784ed8",{"_312":2097},{"_314":1332,"_53":2098,"_318":1335},{"_55":2099},"csebc6174de5e688ee",{"_321":2101},{"_321":2102,"_53":2104},[2103],{"_55":1340,"_105":326},{"_55":2105},"cs5043b608d765dcd3",{"_27":118,"_119":118},[],[2109,2110,2111,2112,2113,2114,2115,2116],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-music-games-movies-series","Music, Games, Movies & Series","2026-03-05T13:35:05.682Z","/en/idp/assortment-policy-music-games-movies-series",{"_162":2122,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.501Z",{"_55":2124},"cs6763ff76b447f81b",{"_102":2126,"_53":2400},[2127],{"_105":238,"_55":2128,"_90":108,"_92":2129,"_94":38,"_88":2130,"_95":2131,"_97":112,"_113":38,"_114":2132,"_244":2133,"_116":2383,"_209":118,"_120":2384,"_122":2385,"_27":2394,"_154":2395,"_156":2396,"_158":112,"_39":2397,"_160":2398},"bltd581450141846986",{},9,"2026-01-22T11:41:25.194Z","Find all information regarding the assortment policy for the Toys category here.",[2134,2139,2145,2150,2156,2162,2168,2172,2178,2184,2191,2197,2204,2208,2214,2220,2227,2233,2237,2243,2247,2253,2259,2264,2270,2276,2281,2310,2316,2321],{"_312":2135},{"_314":1759,"_53":2136,"_318":2138},{"_55":2137},"csac18cd5a20bf72d4","ce-markering",{"_321":2140},{"_321":2141,"_53":2143},[2142],{"_55":1767,"_105":326},{"_55":2144},"cscf740e9c47418f7f",{"_312":2146},{"_314":1214,"_53":2147,"_318":2149},{"_55":2148},"csc86257e2760cbace","huidskleurig",{"_321":2151},{"_321":2152,"_53":2154},[2153],{"_55":1222,"_105":326},{"_55":2155},"cs288f5b991a8b990c",{"_312":2157},{"_314":2158,"_53":2159,"_318":2161},"(Toy) weapons, airsoft and accessories",{"_55":2160},"csdc4d748f751e8c06","speelgoed-wapens-airsoft-accessoires",{"_321":2163},{"_321":2164,"_53":2166},[2165],{"_55":1550,"_105":326},{"_55":2167},"csad55f5e48439e1d2",{"_312":2169},{"_314":1201,"_53":2170,"_318":1204},{"_55":2171},"cs1313431d67b38a05",{"_321":2173},{"_321":2174,"_53":2176},[2175],{"_55":1209,"_105":326},{"_55":2177},"cs3f51917feaf9a8db",{"_312":2179},{"_314":2180,"_53":2181,"_318":2183},"Toy money",{"_55":2182},"cs080a43b6d28cbc8d","speelgoedgeld",{"_321":2185},{"_321":2186,"_53":2189},[2187],{"_55":2188,"_105":326},"bltc619da3f1367849d",{"_55":2190},"cs36a8598927bcf2b1",{"_312":2192},{"_314":2193,"_53":2194,"_318":2196},"Painted models",{"_55":2195},"cs5a6e54d7f1894df4","geschminkte-modellen",{"_321":2198},{"_321":2199,"_53":2202},[2200],{"_55":2201,"_105":326},"blte88359439920fb0a",{"_55":2203},"cs5539c3a008881704",{"_312":2205},{"_314":1555,"_53":2206,"_318":1558},{"_55":2207},"csbbf5270cdd623451",{"_321":2209},{"_321":2210,"_53":2212},[2211],{"_55":1563,"_105":326},{"_55":2213},"cs3d10eb620b95b0a9",{"_312":2215},{"_314":2216,"_53":2217,"_318":2219},"Fireworks",{"_55":2218},"cs76d3a929177f37ca","vuurwerk",{"_321":2221},{"_321":2222,"_53":2225},[2223],{"_55":2224,"_105":326},"bltf6a3140dc7f538e5",{"_55":2226},"cs1efec5036005545e",{"_321":2228},{"_321":2229,"_53":2231},[2230],{"_55":1615,"_105":326},{"_55":2232},"cs4499e8364716b62f",{"_312":2234},{"_314":1620,"_53":2235,"_318":1623},{"_55":2236},"cs7bc1d83e8132a9c9",{"_321":2238},{"_321":2239,"_53":2241},[2240],{"_55":1628,"_105":326},{"_55":2242},"cs75264d3d2d58c5ef",{"_312":2244},{"_314":1267,"_53":2245,"_318":1270},{"_55":2246},"cs1bd734e1e45b3aaa",{"_321":2248},{"_321":2249,"_53":2251},[2250],{"_55":1275,"_105":326},{"_55":2252},"cs9afb1c55a46aa172",{"_321":2254},{"_321":2255,"_53":2257},[2256],{"_55":1288,"_105":326},{"_55":2258},"cs5642b8cf19ba4b4e",{"_312":2260},{"_314":1990,"_53":2261,"_318":2263},{"_55":2262},"cs3b80ae3e7447f542","tweedehands-refurbished",{"_321":2265},{"_321":2266,"_53":2268},[2267],{"_55":1998,"_105":326},{"_55":2269},"cs273f1963278a8070",{"_312":2271},{"_314":2272,"_53":2273,"_318":2275},"Unbranded toys",{"_55":2274},"csece0be6287306700","merkloos-speelgoed",{"_493":2277},{"_27":2272,"_53":2278,"_119":2280},{"_55":2279},"csf790680d6fe437ca","

Toy items without proper BOIP registration

From March 1, 2025, it will no longer be permitted to upload new unbranded toys that require CE marking to the platform. We are blocking these items because we observe a higher safety risk associated with them.

BOIP registration required for CE-marked toys

CE-marked toy items may only be sold with proper BOIP registration. This means that the brand of the item must be registered within class 28. For more information on registering your brand, please visit the official website of BOIP.

Existing items to be phased out from May 12, 2025

For existing CE-marked toy items without proper BOIP registration, these will be phased out starting May 12, 2025. After this date, brands without registration may be reclassified as unbranded. You will then no longer be able to sell the items under that brand name.

Are you currently selling items under a brand name that is not registered with BOIP? Make sure to register the brand name and create a new EAN for these items. This will prevent your item from being blocked for sale in the future.

Adhere to brand guidelines

To prevent your items from being taken offline, you can find all information regarding brand guidelines on this page.

",{"_874":2282},{"_876":877,"_53":2283,"_880":118,"_881":2285},{"_55":2284},"cs80b331e54daf48c2",[2286,2294,2302],{"_1011":2287},{"_1013":2288,"_53":2289,"_1017":2291,"_280":2292},"The brand is currently entered incorrectly (spelling error or incorrect brand). Can I still change it?",{"_55":2290},"cs1fee184fc7b65398","

Yes, adjust the brand field to the correct brand according to the registration in the BOIP brand register. Do this before April 1, 2026, to ensure the item remains online.

",{"_39":2293,"_37":38},{"_27":118,"_42":118},{"_1011":2295},{"_1013":2296,"_53":2297,"_1017":2299,"_280":2300},"My brand is not registered, but I meet the other brand guidelines. What now?",{"_55":2298},"cs8dec5380e89340d7","

Register your brand with BOIP and request new EANs for the items from GS1. See our brand guidelines for more information.

",{"_39":2301,"_37":38},{"_27":118,"_42":118},{"_1011":2303},{"_1013":2304,"_53":2305,"_1017":2307,"_280":2308},"My brand is registered with BOIP, but I still receive a message that the brand is not allowed. How do I get my item back online?",{"_55":2306},"csa86fe7419b028253","

Check the spelling of the brand. Does it exactly match the registration in BOIP, and is the brand registered in class 28? If so, please contact Partnerservice so the brand can be released.

",{"_39":2309,"_37":38},{"_27":118,"_42":118},{"_312":2311},{"_314":2312,"_53":2313,"_318":2315},"Play sand",{"_55":2314},"csccdebfbc749c7323","speelzand",{"_493":2317},{"_27":2312,"_53":2318,"_119":2320},{"_55":2319},"cs7289bb2264162d71","

We no longer allow the sale of play sand via bol. Due to a sharp increase in recalls and the complexity of asbestos testing, we are taking this measure to ensure safety. This applies to all items containing play sand, even outside this category.

Even if you can prove that your item is safe, it cannot be sold now.

",{"_874":2322},{"_876":2323,"_53":2324,"_880":118,"_881":2326},"Frequently asked questions about play sand",{"_55":2325},"cs88616bf1bf052324",[2327,2335,2343,2351,2359,2367,2375],{"_1011":2328},{"_1013":2329,"_53":2330,"_1017":2332,"_280":2333},"Why is play sand being completely blocked?",{"_55":2331},"cs22364f79582dd489","

We have decided to completely remove play sand from the platform for several reasons, namely:
- We are seeing an explosive increase in recalls within this category
- The testing method is very complex, and we are receiving different test results for the same items
- In Belgium, the FPS still advises to cease sales

",{"_39":2334,"_37":38},{"_27":118,"_42":118},{"_1011":2336},{"_1013":2337,"_53":2338,"_1017":2340,"_280":2341},"Which items does this apply to?",{"_55":2339},"cscbe1537a91ea77ab","

The block applies to all items containing play sand. This also includes items that fall outside the 'Play sand' category but still contain play sand. We are implementing various processes to detect these items. When found, these items will be immediately removed from the platform. This is an ongoing process.

",{"_39":2342,"_37":38},{"_27":118,"_42":118},{"_1011":2344},{"_1013":2345,"_53":2346,"_1017":2348,"_280":2349},"Does this block apply to all partners?",{"_55":2347},"csbbe82bce4f82f580","

Yes, we have made the decision to completely remove play sand from the platform. This means it applies to all providers.

",{"_39":2350,"_37":38},{"_27":118,"_42":118},{"_1011":2352},{"_1013":2353,"_53":2354,"_1017":2356,"_280":2357},"Is this a temporary block or a permanent decision?",{"_55":2355},"cs64dda6df81d8d48e","

We cannot say with certainty whether this is temporary or permanent at this time. That depends on various factors. Currently, it appears that it will not be allowed to be sold via our platform for the foreseeable future.

",{"_39":2358,"_37":38},{"_27":118,"_42":118},{"_1011":2360},{"_1013":2361,"_53":2362,"_1017":2364,"_280":2365},"What should I do with my current Logistics via bol stock?",{"_55":2363},"cs3948cc936b10b53e","

It is now up to the partner to decide what to do with their stock. Since it is very likely that sales will no longer be permitted in the short term, retrieving the stock is an option.

",{"_39":2366,"_37":38},{"_27":118,"_42":118},{"_1011":2368},{"_1013":2369,"_53":2370,"_1017":2372,"_280":2373},"What if I can prove that my item does not contain asbestos?",{"_55":2371},"csab08296f8aae6bf4","

For now, this proof is not sufficient to offer your item again. Due to the sharp increase in recalls in the past period within the item group and the complexity of testing for the presence of asbestos, we currently no longer allow the sale of play sand. This also applies to items that were previously tested and found not to contain asbestos.

",{"_39":2374,"_37":38},{"_27":118,"_42":118},{"_1011":2376},{"_1013":2377,"_53":2378,"_1017":2380,"_280":2381},"Can customers return their ordered item with play sand?",{"_55":2379},"cs59705a124a301414","

No, unless they have received a recall notice about the item they ordered.

",{"_39":2382,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[2386,2387,2388,2389,2390,2391,2392,2393],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-toys","Toys","2026-04-01T13:27:49.086Z","/nl/idp/assortimentsbeleid-speelgoed",{"_162":2399,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.730Z",{"_55":2401},"cseb8bea00873bb629",{"_102":2403,"_53":2451},[2404],{"_105":238,"_55":2405,"_90":108,"_92":2406,"_94":38,"_88":2407,"_95":2408,"_97":112,"_113":38,"_114":2409,"_244":2410,"_116":2432,"_209":118,"_120":2433,"_122":2434,"_27":2445,"_154":2446,"_156":2447,"_158":98,"_39":2448,"_160":2449},"blt95ccf47fbca4e9c4",{},2,"2026-02-24T14:00:10.075Z","Find all information regarding the assortment policy for the baby and toddler toy category here.",[2411,2427],{"_523":2412},{"_27":118,"_53":2413,"_119":2415,"_528":38,"_529":2416,"_546":118},{"_55":2414},"cs4a0efb8b9f04785b","As of April 1, 2026, it will no longer be permitted to offer or sell CE-marked baby and toddler toys via bol without a registered brand. From that date, we will remove toys without a registered brand. See the list below for which items this applies.",{"_55":2417,"_88":261,"_195":2418,"_27":2419,"_97":98,"_158":98,"_95":2420,"_156":2420,"_187":534,"_191":2421,"_193":2419,"_92":2422,"_185":38,"_120":2423,"_160":2424,"_39":2426},"blt6e8410781907e535","blt93b53c9c268876a7","Baby-peuter-chunks-ENG.xlsx","2026-02-24T14:01:11.872Z","9562",{},[],{"_162":2425,"_164":98,"_165":166,"_90":108},"2026-02-24T14:01:42.582Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6e8410781907e535/699daf27cbe7c600088229e8/Baby-peuter-chunks-ENG.xlsx",{"_493":2428},{"_27":118,"_53":2429,"_119":2431},{"_55":2430},"cs8659ffd8bc8471e7","

Adhere to brand guidelines

To prevent your items from being taken offline, you can find all information regarding brand guidelines on this page.

",{"_27":118,"_119":118},[],[2435,2436,2437,2438,2439,2440,2441,2442,2443,2444],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":152},{"_125":145,"_127":150},"assortment-policy-baby-toddler-toys","Baby and toddler toys","2026-02-24T14:01:39.502Z","/en/idp/assortment-policy-baby-toddler-toys",{"_162":2450,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.536Z",{"_55":2452},"csbdf87fb451541b84",{"_102":2454,"_53":2478,"_169":2480},[2455],{"_105":238,"_55":2456,"_90":108,"_92":2457,"_94":38,"_88":110,"_95":2458,"_97":112,"_113":38,"_114":2459,"_244":2460,"_116":2461,"_209":118,"_120":2462,"_122":2463,"_27":2472,"_154":2473,"_156":2474,"_158":264,"_39":2475,"_160":2476},"blte38aff164b94bd8b",{},"2026-01-12T13:52:56.446Z","In this section, you'll find all the product range conditions that apply to this product range. Select the topic or product category from the left menu to learn more.",[],{"_27":118,"_119":118},[],[2464,2465,2466,2467,2468,2469,2470,2471],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-daily-necessities","Daily necessities","2026-01-12T13:57:22.952Z","/en/idp/assortment-policy-daily-necessities",{"_162":2477,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.464Z",{"_55":2479},"cs871820aed06bb3af",[2481,2570,2707,2872,2968],{"_102":2482,"_53":2568},[2483],{"_105":238,"_55":2484,"_90":108,"_92":2485,"_94":38,"_88":184,"_95":2486,"_97":112,"_113":38,"_114":2487,"_244":2488,"_116":2551,"_209":118,"_120":2552,"_122":2553,"_27":2562,"_154":2563,"_156":2564,"_158":98,"_39":2565,"_160":2566},"bltda33623ecd63a35a",{},"2026-01-12T09:24:03.828Z","Find all information regarding the assortment policy for the Baby category here. ",[2489,2495,2502,2506,2512,2518,2524,2528,2534,2540,2546],{"_312":2490},{"_314":2491,"_53":2492,"_318":2494},"Food and Beverages for Human Consumption",{"_55":2493},"cs0cf87860bfedc402","food-and-beverages-for-human-consumption",{"_321":2496},{"_321":2497,"_53":2500},[2498],{"_55":2499,"_105":326},"bltede83dd9aab31916",{"_55":2501},"cs965e5f505ee27363",{"_312":2503},{"_314":1759,"_53":2504,"_318":1762},{"_55":2505},"cs467f358db40f2d29",{"_321":2507},{"_321":2508,"_53":2510},[2509],{"_55":1767,"_105":326},{"_55":2511},"cs5f5c6d96eb5ca03c",{"_312":2513},{"_314":2514,"_53":2515,"_318":2517},"The European Organic Label",{"_55":2516},"cs309dcecd4c8d8c1e","the-european-organic-label-skal",{"_321":2519},{"_321":2520,"_53":2522},[2521],{"_55":1327,"_105":326},{"_55":2523},"cs792dc51f22090aff",{"_312":2525},{"_314":770,"_53":2526,"_318":773},{"_55":2527},"cs70df88d579fc8a00",{"_321":2529},{"_321":2530,"_53":2532},[2531],{"_55":778,"_105":326},{"_55":2533},"csf08ba21e16a00740",{"_312":2535},{"_314":2536,"_53":2537,"_318":2539},"Car Seats",{"_55":2538},"cs543c2d558623d827","car-seats",{"_321":2541},{"_321":2542,"_53":2544},[2543],{"_55":1641,"_105":326},{"_55":2545},"cs74b753264591fe4d",{"_493":2547},{"_27":1659,"_53":2548,"_119":2550},{"_55":2549},"cs7157738c454c4653","

A playpen (also called a ground playpen) consists of several panels made of, for example, metal, wood, or plastic. By connecting the panels, you enclose an area on the floor where small children can play. As a partner, you are responsible for the safety of this item and must comply with the European General Product Safety Directive 2001/95/EC (you can find more information on the NVWA website).

This directive protects consumers from unsafe or dangerous items by sharing general safety requirements and principles. There are no specific legal requirements for playpens, but we recommend that you adhere to the guidelines. To demonstrate compliance with the guidelines, you can, for example, apply the following standards (depending on the design of the playpen):

Playpens for domestic use (NEN-EN 12227)
Articles for infants and young children - safety barriers (NEN-EN 1930)
Safety of toys (NEN-EN 71 part 1, 2 and 3)

Please note: If toys are attached to the playpen, the playpen must comply with the legal requirements for toys.

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assortment policy for the Food & Drinks category, such as alcoholic beverages, food and drink items for human consumption, CBD, and quality marks.",[2716,2722,2728,2733,2739,2745,2752,2758,2765,2771,2778,2783,2789,2795,2802,2808,2815,2821,2827,2833,2840,2846],{"_312":2717},{"_314":2718,"_53":2719,"_318":2721},"Food and Drink Items for Human Consumption",{"_55":2720},"csdf99c49da825dfb5","food-and-drink-items-for-human-consumption",{"_321":2723},{"_321":2724,"_53":2726},[2725],{"_55":2499,"_105":326},{"_55":2727},"csd85c34680d904e35",{"_312":2729},{"_314":2730,"_53":2731,"_318":734},"Alcoholic Beverages",{"_55":2732},"cs86b01f77be12a6f3",{"_321":2734},{"_321":2735,"_53":2737},[2736],{"_55":739,"_105":326},{"_55":2738},"cs9ca5fa0b5433563b",{"_312":2740},{"_314":2741,"_53":2742,"_318":2744},"Deposit & Excise 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This includes content and allowed/disallowed product range. ",[2880,2886,2893,2897,2903,2909,2916,2921,2927,2932,2938,2944],{"_312":2881},{"_314":2882,"_53":2883,"_318":2885},"Erotic images",{"_55":2884},"cs8385ebc7eb4a7f6e","erotic-images",{"_321":2887},{"_321":2888,"_53":2891},[2889],{"_55":2890,"_105":326},"blt60c38ffc1b9e143b",{"_55":2892},"cs7d4dc176da7b0bf8",{"_312":2894},{"_314":1214,"_53":2895,"_318":1217},{"_55":2896},"cs27129bb5e9163472",{"_321":2898},{"_321":2899,"_53":2901},[2900],{"_55":1222,"_105":326},{"_55":2902},"cs4aa0c12b3a13f1d5",{"_312":2904},{"_314":2905,"_53":2906,"_318":2908},"Yoni eggs",{"_55":2907},"cs376812de1f1bdfac","yoni-eggs",{"_321":2910},{"_321":2911,"_53":2914},[2912],{"_55":2913,"_105":326},"blt1098804fb177c853",{"_55":2915},"cs17ea453c5c0e9b84",{"_312":2917},{"_314":2700,"_53":2918,"_318":2920},{"_55":2919},"cs10eb5418cf3c9adb","animals",{"_312":2922},{"_314":2923,"_53":2924,"_318":2926},"Sex dolls",{"_55":2925},"cs57eec0f93133eba8","sex-dolls",{"_493":2928},{"_27":2700,"_53":2929,"_119":2931},{"_55":2930},"cs614e46b9152694f9","

bol aims to be an ethically responsible platform. That's why we have created specific guidelines for selling dildos and masturbators shaped like animal genitals. Items that imitate real animal genitals are not allowed. Items based on fantasy animals or non-existent creatures are allowed, as long as the items and content are not a direct, realistic representation of real animals, but are (clearly) inspired by fiction.

",{"_493":2933},{"_27":2934,"_53":2935,"_119":2937},"Sex Dolls",{"_55":2936},"cs4df7997cb1a2a2fd","

It is not allowed to sell child sex dolls via bol. A child sex doll is a 3D object that is meant to look like (parts of) a (realistic) minor and can be used for sexual stimulation and/or release.

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The following items are no longer allowed on our platform:

Anal bleach
Lifting cream
Vaginal tightening products
Anal relaxation products

You are also not allowed to place these items in other product categories; we will enforce this.

",{"_27":118,"_119":118},[],[2952,2953,2954,2955,2956,2957,2958,2959],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-erotic","Erotica","2026-03-18T08:02:42.806Z","/en/idp/assortment-policy-erotic",{"_162":2965,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.737Z",{"_55":2967},"cs324cce48e7600804",{"_102":2969,"_53":3163},[2970],{"_105":238,"_55":2971,"_90":108,"_92":2972,"_94":38,"_88":2712,"_95":2973,"_97":112,"_113":38,"_114":2974,"_244":2975,"_116":3146,"_209":118,"_120":3147,"_122":3148,"_27":3157,"_154":3158,"_156":3159,"_158":1961,"_39":3160,"_160":3161},"blt631bbafe7bcfb6f8",{},"2026-01-12T15:41:55.776Z","Find all information regarding the assortment policy for the Health category here.",[2976,2981,2987,2993,3000,3005,3011,3016,3022,3028,3035,3041,3048,3054,3061,3067,3074,3080,3087,3093,3100,3104,3110,3114,3120,3126,3133,3139],{"_312":2977},{"_314":2978,"_53":2979,"_318":656},"Health Claims",{"_55":2980},"cs72de6c512232ef27",{"_321":2982},{"_321":2983,"_53":2985},[2984],{"_55":661,"_105":326},{"_55":2986},"cse79a859ac4fabd93",{"_312":2988},{"_314":2989,"_53":2990,"_318":2992},"Explosives Precursors",{"_55":2991},"cs3ddcd20a11292496","explosives-precursors",{"_321":2994},{"_321":2995,"_53":2998},[2996],{"_55":2997,"_105":326},"blt1610bdc70ae930a5",{"_55":2999},"cs5e1713755e8927fe",{"_312":3001},{"_314":3002,"_53":3003,"_318":1762},"CE Marking",{"_55":3004},"cs54ca3312472756e2",{"_321":3006},{"_321":3007,"_53":3009},[3008],{"_55":1767,"_105":326},{"_55":3010},"cs56a4defd506919d9",{"_312":3012},{"_314":744,"_53":3013,"_318":3015},{"_55":3014},"cs081a533ea779fe6e","tobacco-and-drugs",{"_321":3017},{"_321":3018,"_53":3020},[3019],{"_55":752,"_105":326},{"_55":3021},"cs81c99f47e532f631",{"_312":3023},{"_314":3024,"_53":3025,"_318":3027},"Medicines",{"_55":3026},"cs24619f7d339453a8","medicines",{"_321":3029},{"_321":3030,"_53":3033},[3031],{"_55":3032,"_105":326},"blt30585952e4fc6c39",{"_55":3034},"cs34b56a13368c24d7",{"_312":3036},{"_314":3037,"_53":3038,"_318":3040},"Natural Erection Pills",{"_55":3039},"cs7c492332e9c0a747","natural-erection-pills",{"_321":3042},{"_321":3043,"_53":3046},[3044],{"_55":3045,"_105":326},"bltd0159f4c3610dc6b",{"_55":3047},"csbdf90337b2e7c0cb",{"_312":3049},{"_314":3050,"_53":3051,"_318":3053},"Teeth Whitening Products",{"_55":3052},"cs6df719d9d40e6080","teeth-whitening-products",{"_321":3055},{"_321":3056,"_53":3059},[3057],{"_55":3058,"_105":326},"blt163a9e6837018596",{"_55":3060},"cs167f6dd18823cd80",{"_312":3062},{"_314":3063,"_53":3064,"_318":3066},"Melatonin",{"_55":3065},"cs7bda8a2441886910","melatonin",{"_321":3068},{"_321":3069,"_53":3072},[3070],{"_55":3071,"_105":326},"blt06f2e9a3f0afdcae",{"_55":3073},"cs2a3450ce9bfa8f3c",{"_312":3075},{"_314":3076,"_53":3077,"_318":3079},"Food Supplements (FAVV) - 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Choose the topic or product category from the menu to learn more.",[],{"_27":118,"_119":118},[],[3176,3177,3178,3179,3180,3181,3182,3183],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-read-and-learn","Read & Learn","2026-01-19T14:54:26.607Z","/en/idp/assortment-policy-read-and-learn",{"_162":3189,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.771Z",{"_55":3191},"cs0c491d0d057ceafc",[3193,3315],{"_102":3194,"_53":3313},[3195],{"_105":238,"_55":3196,"_90":108,"_92":3197,"_94":38,"_88":184,"_95":3198,"_97":112,"_113":38,"_114":3199,"_244":3200,"_116":3296,"_209":118,"_120":3297,"_122":3298,"_27":3307,"_154":3308,"_156":3309,"_158":98,"_39":3310,"_160":3311},"blt319f8a4d76a91ee4",{},"2026-01-12T12:20:12.236Z","Find everything you need to know about the product range policy for the Books category here. ",[3201,3207,3213,3219,3225,3231,3236,3242,3246,3252,3258,3265,3271,3277,3283,3289],{"_493":3202},{"_27":3203,"_53":3204,"_119":3206},"Selling books via bol",{"_55":3205},"cs3e9d569036135b4c","

When selling via bol, you must comply with the 'Fixed Book Price Act'. If a publisher has registered with the Dutch Media Authority, it is legally required for a (web)store to adhere to that fixed price. Therefore, it is not allowed to sell below this price. It is possible to charge a higher price, but only to include shipping costs.

You can check the fixed book price here.

Please note: schoolbooks and foreign-language books are excluded from the Fixed Book Price Act.

",{"_493":3208},{"_27":3209,"_53":3210,"_119":3212},"Categorizing by theme codes",{"_55":3211},"cs3df6eb718f1a7b45","

Assigning a (sub)category to books is done using theme codes. The category is therefore always set to 'Book'. The values entered for the attributes, or product characteristics, 'Theme Qualifier Code' and 'Theme Subject Code' determine which subcategory a book will appear in online.

If you're wondering which codes apply to your book, you can look them up here.

",{"_493":3214},{"_27":3215,"_53":3216,"_119":3218},"Adjusting content for books",{"_55":3217},"cs561d53a3f78528fb","

Most publishers register their books with Centraal Boekhuis (CB) and distribute them in this way throughout the entire book landscape for sales in the Netherlands and Belgium. CB uses an API connection with the bol system. Therefore, if a book is registered with CB, all content will be supplied from there.

If you notice that the content for your items is incorrect, always check with your publisher whether the items are registered with CB. If so, the change must be submitted by CB to bol, so please contact CB. It is not possible to process the change via bol. If you self-publish your books, you can adjust the content yourself in your seller account if it's incorrect. If your change is rejected? Please contact Partnerservice.

",{"_493":3220},{"_27":3221,"_53":3222,"_119":3224},"Selling e-books",{"_55":3223},"cs45e3f9fc56d40ca3","

Offering e-books via bol is exclusively done through our partner Kobo. This means you cannot add your e-books directly via bol.

To sell e-books:

Create an account with Kobo Writing Life. You can find more information about this on this page.
Upload your e-books via that platform.
For questions or support with publishing your e-books, you can contact Kobo Writing Life customer service. Please note: bol does not offer direct support for this, as the entire process runs through Kobo.

",{"_493":3226},{"_27":3227,"_53":3228,"_119":3230},"Artificial Intelligence (AI)",{"_55":3229},"cs4b8a9a5ddd4975c9","

If you use AI-generated content for books, we ask you to indicate this in the product specification. At bol, we distinguish between (1) ‘AI-generated books’ and (2) ‘AI-assisted books’.

AI-generated books: books where text, photos, or translations are generated by an AI-based tool (e.g., ChatGPT). In other words, if you use an AI tool to create content, it is considered AI-generated, even if substantial edits have been made afterward; and
AI-assisted books: where an author has created the content/text themselves and has used an AI-based tool, for example, to identify spelling errors or to brainstorm ideas, but where the author themselves created the text.

For the first category (i.e., AI-generated books), we ask you to indicate this via the product specification: AI-generated. For the second category (i.e., AI-assisted books), it is not necessary to indicate this.

",{"_312":3232},{"_314":1188,"_53":3233,"_318":3235},{"_55":3234},"cs2833e9439cf4527d","discrimination-in-books",{"_321":3237},{"_321":3238,"_53":3240},[3239],{"_55":1196,"_105":326},{"_55":3241},"cs24aa56648ef9b7bd",{"_312":3243},{"_314":1201,"_53":3244,"_318":1204},{"_55":3245},"cs26cd31b148644a76",{"_321":3247},{"_321":3248,"_53":3250},[3249],{"_55":1209,"_105":326},{"_55":3251},"cs06290164c248f356",{"_312":3253},{"_314":3254,"_53":3255,"_318":3257},"Amazon Kindle",{"_55":3256},"cs4944e5df9f6788a3","amazon-kindle",{"_321":3259},{"_321":3260,"_53":3263},[3261],{"_55":3262,"_105":326},"blt55641c77c558cc12",{"_55":3264},"csc7eb6daebd6b2644",{"_312":3266},{"_314":3267,"_53":3268,"_318":3270},"Used",{"_55":3269},"cs14f00d16d4fc9ccd","used-refurbished",{"_321":3272},{"_321":3273,"_53":3275},[3274],{"_55":1998,"_105":326},{"_55":3276},"cs87d1db40d2e29ff1",{"_493":3278},{"_27":3279,"_53":3280,"_119":3282},"Condition of used books",{"_55":3281},"csebe83cf8301f0e7c","

As new\n
In excellent condition, undamaged, and suitable as a gift.

Good\n
Shows signs of use but is in good condition. May have a dent or a scratch and slight creases on the spine.
Fair\n
Heavily used book, bent spine, folds, scratches, dog-ears, dents, and/or slight discoloration. (No critical damage such as loose, missing pages, tears, markings, or water damage).

",{"_312":3284},{"_314":3285,"_53":3286,"_318":3288},"Content for driving and boating license books",{"_55":3287},"cs3f9353c960fdceef","driving-and-boating-license-books",{"_321":3290},{"_321":3291,"_53":3294},[3292],{"_55":3293,"_105":326},"blt53ad286f609861a0",{"_55":3295},"cscfb344c01e1de368",{"_27":118,"_119":118},[],[3299,3300,3301,3302,3303,3304,3305,3306],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-books","Books","2026-03-18T08:17:19.379Z","/en/idp/assortment-policy-books",{"_162":3312,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.849Z",{"_55":3314},"cs1309a57b25b0f033",{"_102":3316,"_53":3347},[3317],{"_105":238,"_55":3318,"_90":108,"_92":3319,"_94":38,"_88":177,"_95":3320,"_97":112,"_113":38,"_114":3321,"_244":3322,"_116":3330,"_209":118,"_120":3331,"_122":3332,"_27":3341,"_154":3342,"_156":3343,"_158":98,"_39":3344,"_160":3345},"blt4ea6e5ea31c4b4a4",{},"2026-01-15T07:54:12.607Z","Here you'll find all information regarding the assortment policy for the Office & School category. ",[3323],{"_321":3324},{"_321":3325,"_53":3328},[3326],{"_55":3327,"_105":326},"bltac4fa248d463dc9c",{"_55":3329},"cs1e34088ece0cff30",{"_27":118,"_119":118},[],[3333,3334,3335,3336,3337,3338,3339,3340],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-office-and-school","Office & School","2026-03-18T08:18:53.940Z","/en/idp/assortment-policy-office-and-school",{"_162":3346,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.838Z",{"_55":3348},"cs93cfafb082a33db1",{"_102":3350,"_53":3374,"_169":3376},[3351],{"_105":238,"_55":3352,"_90":108,"_92":3353,"_94":38,"_88":110,"_95":3354,"_97":112,"_113":38,"_114":3355,"_244":3356,"_116":3357,"_209":118,"_120":3358,"_122":3359,"_27":3368,"_154":3369,"_156":3370,"_158":264,"_39":3371,"_160":3372},"blted456a2d5790fae8",{},"2026-01-15T07:44:37.702Z","Here, you'll find all the conditions for this product range. In the left menu, choose the topic or product category you want to learn more about.",[],{"_27":118,"_119":118},[],[3360,3361,3362,3363,3364,3365,3366,3367],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-home-and-garden","Home & Garden","2026-01-15T07:51:41.063Z","/en/idp/assortment-policy-home-and-garden",{"_162":3373,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.654Z",{"_55":3375},"cs5a38b478f27f9649",[3377,3482,3563,3692,3867,3955,4041],{"_102":3378,"_53":3480},[3379],{"_105":238,"_55":3380,"_90":108,"_92":3381,"_94":38,"_88":184,"_95":3382,"_97":112,"_113":38,"_114":3383,"_244":3384,"_116":3463,"_209":118,"_120":3464,"_122":3465,"_27":3474,"_154":3475,"_156":3476,"_158":1961,"_39":3477,"_160":3478},"bltf941303d695a11d9",{},"2026-01-12T09:23:34.135Z","Find all information regarding the assortment policy for the Car & Motorcycle category here.",[3385,3391,3397,3401,3407,3412,3418,3422,3428,3434,3441,3447,3453,3457],{"_312":3386},{"_314":3387,"_53":3388,"_318":3390},"Keys, Lock picks, and Odometers",{"_55":3389},"cs3ea6357d7471953d","keys",{"_321":3392},{"_321":3393,"_53":3395},[3394],{"_55":1589,"_105":326},{"_55":3396},"csd1b42f62a2b05e1c",{"_312":3398},{"_314":2989,"_53":3399,"_318":2992},{"_55":3400},"cs2079b4cb6b7f269c",{"_321":3402},{"_321":3403,"_53":3405},[3404],{"_55":2997,"_105":326},{"_55":3406},"csed286ee1d2ea5120",{"_312":3408},{"_314":1990,"_53":3409,"_318":3411},{"_55":3410},"csdb14a0166c0083f9","second-hand-and-refurbished",{"_321":3413},{"_321":3414,"_53":3416},[3415],{"_55":1998,"_105":326},{"_55":3417},"cs54c72791a80660c6",{"_312":3419},{"_314":2629,"_53":3420,"_318":2632},{"_55":3421},"cs7da5e239641105d0",{"_321":3423},{"_321":3424,"_53":3426},[3425],{"_55":2637,"_105":326},{"_55":3427},"cs0ae42169e8b842b7",{"_312":3429},{"_314":3430,"_53":3431,"_318":3433},"Parking Heaters",{"_55":3432},"cs721d2f69315ea017","parking-heaters",{"_321":3435},{"_321":3436,"_53":3439},[3437],{"_55":3438,"_105":326},"blt5f86b1113c3eeb2b",{"_55":3440},"csa419fe9c844f4a22",{"_312":3442},{"_314":3443,"_53":3444,"_318":3446},"Waste Electrical and Electronic Equipment (WEEE) Regulation/Stichting Open",{"_55":3445},"cs60153323bc756d3c","waste-electrical-and-electronic-equipment-regulation",{"_321":3448},{"_321":3449,"_53":3451},[3450],{"_55":1780,"_105":326},{"_55":3452},"csb039bab889b252b9",{"_312":3454},{"_314":1332,"_53":3455,"_318":1335},{"_55":3456},"cs499cf95378c1ba71",{"_321":3458},{"_321":3459,"_53":3461},[3460],{"_55":1340,"_105":326},{"_55":3462},"cs1b8bef26287861bf",{"_27":118,"_119":118},[],[3466,3467,3468,3469,3470,3471,3472,3473],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-car-and-motorcycle","Car & Motorcycle","2026-03-05T12:58:24.314Z","/en/idp/assortment-policy-car-and-motorcycle",{"_162":3479,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.748Z",{"_55":3481},"cs419627cf54d8aabd",{"_102":3483,"_53":3561},[3484],{"_105":238,"_55":3485,"_90":108,"_92":3486,"_94":38,"_88":184,"_95":3487,"_97":112,"_113":38,"_114":3488,"_244":3489,"_116":3544,"_209":118,"_120":3545,"_122":3546,"_27":3555,"_154":3556,"_156":3557,"_158":98,"_39":3558,"_160":3559},"bltb721622730c7fbb3",{},"2026-01-15T07:44:49.898Z","Find all information regarding the assortment policy for the Household category here. ",[3490,3495,3501,3507,3513,3518,3524,3528,3534,3538],{"_312":3491},{"_314":3492,"_53":3493,"_318":2992},"Explosives precursors",{"_55":3494},"cs451ccc1c8d063ab6",{"_321":3496},{"_321":3497,"_53":3499},[3498],{"_55":2997,"_105":326},{"_55":3500},"cs8533767c57c7ff85",{"_312":3502},{"_314":3503,"_53":3504,"_318":3506},"Second-hand items",{"_55":3505},"cs6adf503b953fb586","second-hand",{"_321":3508},{"_321":3509,"_53":3511},[3510],{"_55":1998,"_105":326},{"_55":3512},"csb3e1822d0bc816a8",{"_312":3514},{"_314":3515,"_53":3516,"_318":2632},"CLP Safety warnings",{"_55":3517},"cs60367a70d959d62e",{"_321":3519},{"_321":3520,"_53":3522},[3521],{"_55":2637,"_105":326},{"_55":3523},"csdcc0679e0839ad12",{"_312":3525},{"_314":1759,"_53":3526,"_318":1762},{"_55":3527},"csb3dbfca512032ab0",{"_321":3529},{"_321":3530,"_53":3532},[3531],{"_55":1767,"_105":326},{"_55":3533},"csed4691893721b5c1",{"_312":3535},{"_314":1332,"_53":3536,"_318":1335},{"_55":3537},"cs8bf5249677e3a771",{"_321":3539},{"_321":3540,"_53":3542},[3541],{"_55":1340,"_105":326},{"_55":3543},"cs0c33dcd39bc7363c",{"_27":118,"_119":118},[],[3547,3548,3549,3550,3551,3552,3553,3554],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-household","Household","2026-03-18T08:17:38.575Z","/en/idp/assortment-policy-household",{"_162":3560,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.827Z",{"_55":3562},"csa31a2ff77b152f3b",{"_102":3564,"_53":3690},[3565],{"_105":238,"_55":3566,"_90":108,"_92":3567,"_94":38,"_88":2712,"_95":3568,"_97":112,"_113":38,"_114":3569,"_244":3570,"_116":3673,"_209":118,"_120":3674,"_122":3675,"_27":3684,"_154":3685,"_156":3686,"_158":98,"_39":3687,"_160":3688},"bltf2fd328173946f73",{},"2026-01-22T11:41:44.412Z","Our assortment policy contains all the conditions that apply to the offer of bol. Let's make it a shared effort to ensure that bol stands for reliability and quality. Only then will customers order from us with peace of mind. ",[3571,3575,3581,3587,3593,3599,3605,3611,3617,3623,3629,3634,3640,3644,3650,3654,3660,3666],{"_312":3572},{"_314":3002,"_53":3573,"_318":1762},{"_55":3574},"csd25eaf426b6b8c0d",{"_321":3576},{"_321":3577,"_53":3579},[3578],{"_55":1767,"_105":326},{"_55":3580},"csb72806681d902a03",{"_312":3582},{"_314":3583,"_53":3584,"_318":3586},"Bamboo and Melamine Tableware",{"_55":3585},"csf504b0e2260abd3d","bamboo-and-melamine-tableware",{"_321":3588},{"_321":3589,"_53":3591},[3590],{"_55":726,"_105":326},{"_55":3592},"cse1c8032031c825b0",{"_312":3594},{"_314":3595,"_53":3596,"_318":3598},"(Toy) Weapons, Airsoft and Accessories",{"_55":3597},"cs717ceedfc303808d","toy-weapons-airsoft-and-accessories",{"_321":3600},{"_321":3601,"_53":3603},[3602],{"_55":1550,"_105":326},{"_55":3604},"cs2891a11afe7a041a",{"_312":3606},{"_314":3607,"_53":3608,"_318":3610},"Swimming 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category.",[3700,3704,3710,3714,3720,3726,3733,3739,3745,3750,3756,3761,3767,3771,3777,3781,3787,3793,3800,3806,3813,3819,3826,3832,3838,3842],{"_312":3701},{"_314":1759,"_53":3702,"_318":1762},{"_55":3703},"cs3702ce53c568f3d4",{"_321":3705},{"_321":3706,"_53":3708},[3707],{"_55":1767,"_105":326},{"_55":3709},"csa05d78dcf33eaa48",{"_312":3711},{"_314":3492,"_53":3712,"_318":2992},{"_55":3713},"cs3ca06205d75c1168",{"_321":3715},{"_321":3716,"_53":3718},[3717],{"_55":2997,"_105":326},{"_55":3719},"cs4a622a8b3c927d5e",{"_312":3721},{"_314":3722,"_53":3723,"_318":3725},"Sustainable building timber",{"_55":3724},"cs6ec7a85001b82c03","sustainable-building-timber",{"_321":3727},{"_321":3728,"_53":3731},[3729],{"_55":3730,"_105":326},"bltcb621cdec7cc844f",{"_55":3732},"csb9299ab034dcbd58",{"_312":3734},{"_314":3735,"_53":3736,"_318":3738},"Non-foldable knives and 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Choose from the left-hand menu the topic or product category you want to know more about.",[],{"_27":118,"_119":118},[],[4211,4212,4213,4214,4215,4216,4217,4218],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-cosmetics-fashion","Cosmetics & Fashion","2026-01-21T15:29:17.414Z","/en/idp/assortment-policy-cosmetics-fashion",{"_162":4224,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.674Z",{"_55":4226},"cs8085ba8da1ae9ad2",[4228,4335],{"_102":4229,"_53":4333},[4230],{"_105":238,"_55":4231,"_90":108,"_92":4232,"_94":38,"_88":177,"_95":4233,"_97":112,"_113":38,"_114":4234,"_244":4235,"_116":4316,"_209":118,"_120":4317,"_122":4318,"_27":4327,"_154":4328,"_156":4329,"_158":98,"_39":4330,"_160":4331},"bltac24b79954267cd3",{},"2026-01-12T09:23:49.249Z","Find all information here regarding the assortment policy for the Beauty & Personal Care category. ",[4236,4240,4246,4250,4256,4262,4269,4275,4281,4287,4293,4299,4306,4310],{"_312":4237},{"_314":666,"_53":4238,"_318":669},{"_55":4239},"csc8f96aed2dc26836",{"_321":4241},{"_321":4242,"_53":4244},[4243],{"_55":674,"_105":326},{"_55":4245},"csbc39733de7c2e4a7",{"_312":4247},{"_314":770,"_53":4248,"_318":773},{"_55":4249},"cs574e3cd5381f15b2",{"_321":4251},{"_321":4252,"_53":4254},[4253],{"_55":778,"_105":326},{"_55":4255},"csc150fd9147929c7a",{"_312":4257},{"_314":4258,"_53":4259,"_318":4261},"Foreign imported items",{"_55":4260},"csa041d913a1f78403","foreign-imported-items",{"_321":4263},{"_321":4264,"_53":4267},[4265],{"_55":4266,"_105":326},"blt49dfa4e5a01ef01a",{"_55":4268},"cs3209b7f99bac7b33",{"_312":4270},{"_314":4271,"_53":4272,"_318":4274},"Skin-toned",{"_55":4273},"cscd34304510d47751","skin-toned",{"_321":4276},{"_321":4277,"_53":4279},[4278],{"_55":1222,"_105":326},{"_55":4280},"cse8394b0e684e749a",{"_312":4282},{"_314":4283,"_53":4284,"_318":4286},"Teeth whiteners",{"_55":4285},"cs37372775cc65a7d8","teeth-whiteners",{"_321":4288},{"_321":4289,"_53":4291},[4290],{"_55":3058,"_105":326},{"_55":4292},"cs5f1fdb432540821c",{"_312":4294},{"_314":4295,"_53":4296,"_318":4298},"Eyelash serum with prostaglandin analogues",{"_55":4297},"cs4b376dda4997166d","eyelash-serum",{"_321":4300},{"_321":4301,"_53":4304},[4302],{"_55":4303,"_105":326},"bltc328602e76b0f14a",{"_55":4305},"cs041a4e207c9ed29c",{"_312":4307},{"_314":3515,"_53":4308,"_318":2632},{"_55":4309},"cs3262d3287dbfc1af",{"_321":4311},{"_321":4312,"_53":4314},[4313],{"_55":2637,"_105":326},{"_55":4315},"csdad1f074a76bf0ff",{"_27":118,"_119":118},[],[4319,4320,4321,4322,4323,4324,4325,4326],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-beauty-and-personal-care","Beauty & Personal Care","2026-03-18T08:17:05.377Z","/en/idp/assortment-policy-beauty-and-personal-care",{"_162":4332,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:35.477Z",{"_55":4334},"cs6177eb5f0a9205aa",{"_102":4336,"_53":4450},[4337],{"_105":238,"_55":4338,"_90":108,"_92":4339,"_94":38,"_88":184,"_95":4340,"_97":112,"_113":38,"_114":4341,"_244":4342,"_116":4433,"_209":118,"_120":4434,"_122":4435,"_27":4444,"_154":4445,"_156":4446,"_158":98,"_39":4447,"_160":4448},"blt95aaf0295b4f49ce",{},"2026-01-19T15:44:19.985Z","Find all information here regarding the assortment policy for the Fashion category. ",[4343,4347,4353,4357,4363,4367,4373,4377,4383,4387,4393,4397,4403,4409,4416,4422,4427],{"_312":4344},{"_314":1109,"_53":4345,"_318":1112},{"_55":4346},"cs548830f44761ec69",{"_321":4348},{"_321":4349,"_53":4351},[4350],{"_55":1117,"_105":326},{"_55":4352},"cs3c640efba744c485",{"_312":4354},{"_314":2580,"_53":4355,"_318":2583},{"_55":4356},"cs0c41f3b4502bef5b",{"_321":4358},{"_321":4359,"_53":4361},[4360],{"_55":1104,"_105":326},{"_55":4362},"cs26e93450f87b2074",{"_312":4364},{"_314":2882,"_53":4365,"_318":2885},{"_55":4366},"cs4ae1c714e8de3fc8",{"_321":4368},{"_321":4369,"_53":4371},[4370],{"_55":2890,"_105":326},{"_55":4372},"cs9d521d35abbba5f6",{"_312":4374},{"_314":1306,"_53":4375,"_318":1309},{"_55":4376},"cs90ef45effee26b51",{"_321":4378},{"_321":4379,"_53":4381},[4380],{"_55":1314,"_105":326},{"_55":4382},"csa62a8cc7141e863b",{"_312":4384},{"_314":1214,"_53":4385,"_318":1217},{"_55":4386},"cs6fb517d9f2620012",{"_321":4388},{"_321":4389,"_53":4391},[4390],{"_55":1222,"_105":326},{"_55":4392},"cscb6c66bd8f5d1ecf",{"_312":4394},{"_314":1990,"_53":4395,"_318":3411},{"_55":4396},"csbe7fcbdcf2310567",{"_321":4398},{"_321":4399,"_53":4401},[4400],{"_55":1998,"_105":326},{"_55":4402},"cs12bfb651f7d357ba",{"_312":4404},{"_314":4405,"_53":4406,"_318":4408},"Jewelry & Watches",{"_55":4407},"csf6b241619c4866cf","jewelry",{"_321":4410},{"_321":4411,"_53":4414},[4412],{"_55":4413,"_105":326},"blt3c20c79c65beb7af",{"_55":4415},"cs1e5e2e3678a06a8c",{"_321":4417},{"_321":4418,"_53":4420},[4419],{"_55":1235,"_105":326},{"_55":4421},"cs37bf86d5984e9466",{"_312":4423},{"_314":4424,"_53":4425,"_318":1065},"UPV Textiles",{"_55":4426},"cs8222f421096b81f6",{"_321":4428},{"_321":4429,"_53":4431},[4430],{"_55":1347,"_105":326},{"_55":4432},"cs0e92bd593f88f69f",{"_27":118,"_119":118},[],[4436,4437,4438,4439,4440,4441,4442,4443],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-fashion","Fashion","2026-03-18T08:18:09.892Z","/en/idp/assortment-policy-fashion",{"_162":4449,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:36.706Z",{"_55":4451},"csf65fc175883e68b9",{"_102":4453,"_169":4527,"_53":4528},[4454],{"_105":238,"_55":4455,"_90":108,"_92":4456,"_94":38,"_88":2712,"_95":4457,"_97":112,"_113":38,"_114":4458,"_244":4459,"_116":4507,"_209":4508,"_120":4509,"_122":4510,"_27":4521,"_154":4522,"_156":4523,"_158":297,"_39":4524,"_160":4525},"blte874dde28ed9b0ba",{},"2026-04-23T08:49:40.904Z","Personal protective equipment (PPE) consists of tools that protect people from hazards during their work/daily life. They reduce the risk of injury or exposure to harmful substances.",[4460,4465,4471,4477,4483,4489,4495,4501],{"_493":4461},{"_27":118,"_53":4462,"_119":4464},{"_55":4463},"cs952b7e7470fc3ea5","In addition to the general rules from the Working Conditions Act and European legislation for personal protective equipment (PPE), there are extra requirements that PPE must meet. In the Netherlands, these are mainly found in the Working Conditions Decree and in European Regulation (EU) 2016/425. These rules ensure that PPE is safe to use and provides good protection during work.",{"_493":4466},{"_27":4467,"_53":4468,"_119":4470},"Additional requirements:",{"_55":4469},"csa812c869383cc641","

PPE must offer protection against the specific hazard for which it is intended.
Only PPE with a valid CE marking may be placed on the market.
A Dutch instruction manual must be included upon delivery.

Furthermore, personal protective equipment is divided into three risk categories. This classification indicates the level of danger the item protects against and the requirements for design, testing, and certification.

",{"_312":4472},{"_314":4473,"_53":4474,"_318":4476},"Category I",{"_55":4475},"cs43d462259f52fe63","categorie-1",{"_493":4478},{"_27":4479,"_53":4480,"_119":4482},"Category I Protection against low risks",{"_55":4481},"cs4a099213ff65f3a7","

This PPE is intended for situations where only minimal hazards are present. These are risks that the user can assess well themselves and where the chance of serious injury is small. An example of an item in this category is sunglasses.

",{"_312":4484},{"_314":4485,"_53":4486,"_318":4488},"Category II",{"_55":4487},"cs1367bc6d56c4eadf","categorie-2",{"_493":4490},{"_27":4491,"_53":4492,"_119":4494},"Category II Protection against medium risks",{"_55":4493},"cse17ed3633bddd04a","

This category includes PPE that protects against clearly present risks that can lead to injury, but are not life-threatening. Stricter requirements apply here than in category I, including extensive performance tests to guarantee that the PPE functions reliably in practice.
An example of this is safety glasses.

",{"_312":4496},{"_314":4497,"_53":4498,"_318":4500},"Category III",{"_55":4499},"cs2eaab14adf4df2d6","categorie-3",{"_493":4502},{"_27":4503,"_53":4504,"_119":4506},"Category III Protection against high or life-threatening risks",{"_55":4505},"cs5d22d65cd80efb19","

This PPE must offer protection in situations where an error can directly lead to serious injury or death. The items must therefore meet the highest quality requirements and are subjected to strict inspection and extensive certification.
An example of this is a harness belt.

PPE in Category III is closely monitored because it is used in very high-risk situations, such as working at height, in confined spaces, or with hazardous substances.

If you want to sell PPE in Category III, you must apply for selling rights for this.

",{"_27":118,"_119":118},"Find information about selling personal protective equipment",[],[4511,4512,4513,4514,4515,4516,4517,4518,4519,4520],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"assortment-policy-personal-protective-equipment","Personal Protective Equipment","2026-04-23T08:53:57.421Z","/nl/idp/assortimentsbeleid-persoonlijke-beschermingsmiddelen",{"_162":4526,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:37.877Z",[],{"_55":4529},"csf1da948bbca4e83f",[],"2025-11-20T09:46:37.956Z","2026-04-23T08:56:55.693Z",{},16,{"_162":4536,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:24.844Z",{"_105":233,"_55":4538,"_90":108,"_92":4539,"_94":38,"_88":261,"_169":4540,"_95":7552,"_97":297,"_102":7553,"_120":7704,"_27":7705,"_156":7552,"_158":297,"_160":7706},"blt1c5de0791fe5fe8a",{},[4541,4635,4703,4862,4895,5235,5522,5600,5646,6241,6315,6630,7368,7454],{"_102":4542,"_53":4632,"_169":4634},[4543],{"_105":238,"_55":4544,"_90":108,"_92":4545,"_94":38,"_88":184,"_95":4546,"_97":112,"_113":38,"_114":4547,"_244":4548,"_116":4615,"_209":118,"_120":4616,"_122":4617,"_27":4626,"_154":4627,"_156":4628,"_158":98,"_39":4629,"_160":4630},"blt53a1a0308264d63f",{},"2026-01-12T12:20:31.085Z","You can only offer brand gift cards that have been approved by bol. ",[4549,4554,4563,4567,4582,4588,4593,4599,4604,4610],{"_493":4550},{"_27":118,"_53":4551,"_119":4553},{"_55":4552},"cs5cebaf3ec62d8144","

These brands:

Are on the brand list for the gift card category (see bottom of this page).
Meet the eligibility criteria.
Meet the additional conditions.

",{"_4555":4556},"button",{"_280":4557,"_53":4561},{"_39":4558,"_37":57},{"_27":4559,"_42":4560},"Apply here for selling rights for gift cards","https://www.bol.com/sdd/sellingrights/cadeaukaarten",{"_55":4562},"csd3ec0a69aa2a7449",{"_312":4564},{"_314":574,"_53":4565,"_318":577},{"_55":4566},"cs137cfbff82ebf43f",{"_523":4568},{"_27":118,"_53":4569,"_119":118,"_528":38,"_529":4571,"_546":118},{"_55":4570},"cs4f2865836813efe9",{"_55":4572,"_88":261,"_27":4573,"_195":4574,"_97":98,"_158":98,"_95":4575,"_156":4575,"_187":534,"_191":4576,"_193":4573,"_92":4577,"_185":38,"_120":4578,"_160":4579,"_39":4581},"blt3cf625c8d976bf5b","11122025_Update-merkenlijkst_Cadeaukaarten_ENG.xlsx","bltcb2f5ba9e8cfbe21","2026-02-17T14:27:57.922Z","20460",{},[],{"_162":4580,"_164":98,"_165":166,"_90":108},"2026-02-17T14:28:06.131Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3cf625c8d976bf5b/69947aed7c06d30008b7f1f9/11122025_Update-merkenlijkst_Cadeaukaarten_ENG.xlsx",{"_312":4583},{"_314":4584,"_53":4585,"_318":4587},"Eligibility Criteria",{"_55":4586},"cs1dc53745fb88bc7e","eligibility-criteria",{"_493":4589},{"_27":4584,"_53":4590,"_119":4592},{"_55":4591},"cs0e26e4bbf76a6e37","

You must meet the following criteria to obtain selling rights for gift cards via bol:

You are the brand owner (BOIP brand register) or have written permission from the brand owner/supplier to sell the brand.
You have a valid Chamber of Commerce (KvK) registration, which states that the company's activities include the production and/or purchase and sale of gift cards.

",{"_312":4594},{"_314":4595,"_53":4596,"_318":4598},"Additional Conditions",{"_55":4597},"cse070cedcc0f1c1aa","additional-conditions",{"_493":4600},{"_27":4595,"_53":4601,"_119":4603},{"_55":4602},"cs99345323c26800ee","

For offering gift cards via the platform, several strict conditions apply:

A maximum of 1 product type/theme gift card per brand is allowed, unless otherwise agreed upon in writing.
No digital gift cards are offered via the platform.
A maximum of 10 different values per gift card may be offered, unless otherwise agreed upon in writing with the gift card store.
It is not permitted to use Sponsored Products and Branded Shelves within Advertising via bol in the gift card store.
Delivery is handled by the partner themselves. Delivery via ‘Logistiek via bol’ is not possible for gift cards until further notice.
Additional (shipping) costs may not be passed on in the selling price of a gift card.
The provider is responsible for verification upon delivery (such as an ID check at the door).
With permission, if desired by both parties, we also offer the bol gift card via the online and/or offline channel of the respective provider.
If you add an open-loop gift card via bol, you must comply with the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), including Know Your Customer (KYC) regulations. In this case, only gift cards with a maximum value of 150 euros may be offered via bol.

",{"_312":4605},{"_314":4606,"_53":4607,"_318":4609},"Content Guidelines",{"_55":4608},"csa34d5dc9e86cd3db","content-guidelines",{"_493":4611},{"_27":4606,"_53":4612,"_119":4614},{"_55":4613},"cs66c452030eb6cec7","

The items (EANs) you offer are registered with GS1 with the brand owner as the licensee.

Only officially registered brand names (BOIP brand register) are allowed. Items uploaded under an unregistered brand name or an incorrect brand will be taken offline.
The content and images of the items comply with the guidelines of the content manual.

",{"_27":118,"_119":118},[],[4618,4619,4620,4621,4622,4623,4624,4625],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-gift-cards","Gift Cards","2026-02-17T14:28:01.708Z","/en/idp/selling-rights-gift-cards",{"_162":4631,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.209Z",{"_55":4633},"csa078083dc7fe6a03",[],{"_102":4636,"_53":4700,"_169":4702},[4637],{"_105":238,"_55":4638,"_90":108,"_92":4639,"_94":38,"_88":177,"_95":4640,"_97":112,"_113":38,"_114":4641,"_244":4642,"_209":118,"_120":4682,"_122":4683,"_27":4694,"_154":4645,"_156":4695,"_158":201,"_39":4696,"_116":4697,"_160":4698},"blt8e5bd333fab59037",{},"2026-02-16T10:25:36.045Z","EPR obliges the first supplier in NL or BE to collect and recycle. Selling via bol is only possible with compliance. Arrange your sales rights or registration to prevent items from being taken offline.",[4643,4649,4657,4663,4669,4675],{"_493":4644},{"_27":4645,"_53":4646,"_119":4648},"Extended Producer Responsibility (EPR)",{"_55":4647},"cs1f9910a3cbaad82e","

EPR stands for Extended Producer Responsibility. EPR means that the party who first brings the item to market in the Netherlands or Belgium is also responsible for the collection, reuse, or recycling of items and packaging. This can be the producer, but also you, the partner. You then pay a certain amount for this.

Partners are only allowed to sell via bol in Belgium and the Netherlands if they comply with the applicable EPR regulations. If partners do not comply, we are legally obliged to take the relevant product range offline. We will actively enforce this soon. Do you sell items within the EPR categories? Then you must do the following to be allowed to sell:

obtain sales rights or;
register with the management organizations.

Therefore, apply for your sales rights now or register with a management organization.

",{"_4555":4650},{"_280":4651,"_53":4655},{"_39":4652,"_37":38},{"_27":4653,"_42":4654},"Read more about EPR","https://partnerplatform.bol.com/en/need-help/offer/assortment-policy/important-to-know/epr-extended-producer-responsibility/",{"_55":4656},"cs60778a06ad3467a1",{"_493":4658},{"_27":4659,"_53":4660,"_119":4662},"Who can apply for sales rights?",{"_55":4661},"cscd1fc2e6fb39f348","

Partners who are not obliged to pay EPR fees.
Partners from outside the European Union (without a VAT number) who are EPR-obligated.
Partners who pay EPR fees individually.

Are you obliged to pay EPR fees and do you do so? Then you will be automatically approved to sell in the relevant categories. Only partners from outside the European Union (without a VAT number) cannot be automatically approved. They will also need to apply for sales rights via bol.

",{"_493":4664},{"_27":4665,"_53":4666,"_119":4668},"For which product categories do I need to apply for sales rights?",{"_55":4667},"csabaebe99b671fec5","

Because bol needs to check whether selling partners pay fees for some EPRs, you can only apply for sales rights for these categories. For other categories for which an EPR obligation may also apply, we do not yet need to check whether selling partners pay fees. That may change in the future.

The categories for which you can apply for sales rights are:

Electrical/electronic appliances, disposable cameras, and (pocket) lamps (for selling in Belgium)
Car tires (for selling in Belgium)
Batteries and accumulators (for selling in Belgium)
HEV batteries and vehicles (for selling in Belgium)
Mattresses (for selling in Belgium)
Solar panels (for selling in Belgium)
Batteries (for selling in the Netherlands)

",{"_493":4670},{"_27":4671,"_53":4672,"_119":4674},"What do I need to provide?",{"_55":4673},"cse0203bd778ade815","

What you need to provide to apply for sales rights depends on your role.

For partners who are not EPR-obligated: a purchase invoice per product category for 1 of the items you wish to sell
For partners from outside the European Union who are EPR-obligated: proof of registration with a management organization
For partners who pay individually: proof of individual payment

",{"_4555":4676},{"_280":4677,"_53":4680},{"_39":4678,"_37":38},{"_27":4679,"_42":52},"Apply for EPR sales rights",{"_55":4681},"cs66f388bf1786bd88",[],[4684,4685,4686,4687,4688,4689,4690,4691,4692,4693],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-extended-producer-responsibility","2026-03-03T07:35:01.719Z","/en/idp/selling-rights-extended-producer-responsibility",{"_119":118,"_27":118},{"_162":4699,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.108Z",{"_55":4701},"cs745789a7a3b8acad",[],{"_102":4704,"_53":4859,"_169":4861},[4705],{"_105":238,"_55":4706,"_90":108,"_92":4707,"_94":38,"_88":4708,"_95":4709,"_97":112,"_113":38,"_114":4710,"_244":4711,"_116":4838,"_209":4841,"_120":4842,"_122":4843,"_27":4854,"_154":488,"_156":4855,"_158":409,"_39":4856,"_160":4857},"bltbad9133663a23082",{},27,"2026-02-11T20:36:53.136Z","A refurbished item is a type of second-hand item that has been professionally tested, repaired, and cleaned, so that it functions properly and can then be offered for sale again. To sell refurbished items, partners must apply for selling rights. This way, we ensure that these items are offered and sold correctly.",[4712,4717,4722,4729,4734,4771,4777,4783,4791,4797,4806,4811,4819,4825,4831],{"_312":4713},{"_314":4714,"_53":4715,"_318":491},"Refurbished items",{"_55":4716},"cs9a73807c08ebad37",{"_493":4718},{"_27":4714,"_53":4719,"_119":4721},{"_55":4720},"csfeb55671e38b917b","

Refurbished items come from various places, such as excess stock, technical defects, or an exchange programme. Because they are not 100% new, but also not second-hand, it must be made very clear during the sale that it concerns a refurbished item. The different types of refurbished items are classified into grade A, B, or C based on their appearance.

Refurbished is often associated with phones and computers but can be used for all kinds of (electronic) items, from washing machines to pushchairs.

Read more about our policy regarding selling refurbished product range.

",{"_343":4723},{"_27":500,"_53":4724,"_119":4726,"_349":504,"_302":351,"_280":4727},{"_55":4725},"csf497923e94f51221","

right now, you can only offer refurbished product range if you use the special Refurbished Offer API. We are working on making this possible via your seller account as well.

",{"_39":4728,"_37":38},{"_27":118,"_42":118},{"_312":4730},{"_314":4731,"_53":4732,"_318":326},"Conditions",{"_55":4733},"csbd3e9547e1b37dd8",{"_4735":4736},"step_by_step_card",{"_4737":4731,"_53":4738,"_4740":4741,"_4742":4743},"title_step_by_step_card",{"_55":4739},"csda1676cbabbba85a","introduction_step_by_step","

To obtain selling rights, you must agree to the ‘Conditions of Use Professional Sales via bol’ in addition to the regular terms of use.

Furthermore, to obtain selling rights, you must also agree to the following additional conditions that apply to the sale of refurbished items:

Basic product conditions
Additional product conditions
Conditions for Uniform Cosmetic Grading
Additional selling conditions for refurbished items

","step_cards",[4744,4753,4759,4765],{"_4745":4746,"_53":4747,"_4749":4750,"_4751":4752},"title_step","Basic product conditions",{"_55":4748},"cs0145ebce00df5932","description_step","

The refurbished items must meet the following points (as stated in our general terms and conditions):

The items and parts have a CE marking
The items are GS1 registered
The items comply with European laws and regulations
The responsible economic operator for each item is known

","step_card_components",[],{"_4745":4754,"_53":4755,"_4749":4757,"_4751":4758},"Additional product conditions",{"_55":4756},"cse65a6c7fbf2d9507","

The sale of refurbished items is only permitted in the product categories listed under the heading Product Range.

The items must be 100% functional and must not have any broken parts that affect the use and/or functioning of the item.

To sell refurbished items from outside the EU, you need a declaration from the brand owner with permission to sell those items within the refurbished product range and to sell them within the EU.
Parts replaced during refurbishment must always be CE certified and of high quality.
Upon bol's request, you must be able to demonstrate that and how safety and conformity are guaranteed.
You conduct the (functionality and/or conformity) tests yourself and do not outsource them to third parties.
The items have been checked, cleaned, and made fully ready for sale.
Where necessary, the items have been professionally cleaned and tested on various technical, software, and hardware components (including data deletion, cleaning, battery, connectivity, and display).
Accessories, such as chargers and manuals, etc., are not mandatory unless otherwise stated in the product category overview.

Items will be graded following the Uniform Cosmetic Grading conditions.
The following quality standards always apply; grading for the mentioned product categories is not a factor here:
- Phones are SIM lock-free.
- All data has been deleted from electronic devices that store data (e.g., telephones, laptops).
- Telephones, tablets, and smartwatches have a battery capacity of at least 85%.
- Laptops have a battery capacity of at least 80%.
- Since 28 December 2024, USB-C is the legal standard for chargers of electronic devices. The following applies:
  - Items without a USB-C connection that have been brought to the European market before 28 December 2024, may be purchased, repaired, and resold as refurbished.
  - Repaired items must contain clear information about charging requirements, including power and compatibility.
  - The partner must possess documentation proving that refurbished devices were imported before 28 December 2024.
  - Importing devices without a USB-C connection, including the use of adapters, is prohibited.

The warranty of the refurbished item is equal to the warranty of a new item.
You handle your own warranty claims (and do not outsource this to a third party).
If necessary, you offer technical customer support throughout the complete warranty period.
Refurbished items can be returned according to bol's regular return policy.
Deliver items to the customer in professional packaging, while making it very clear that it’s a refurbished item.

Just like with regular items, you must be able to demonstrate that the items were purchased via an authorised seller. Should you offer brands after the application for which you initially did not provide documents, you may need to submit a new application. This concerns the brands on this page.

A quality mark or certification is not mandatory, but can serve as proof that you have met the above conditions. Moreover, some quality marks can give you accelerated access to selling rights:
- Refurbished Quality Mark from Techniek Nederland
- Dekra label from RecQ

",[],{"_4745":4760,"_53":4761,"_4749":4763,"_4751":4764},"Conditions for Uniform Cosmetic Grading",{"_55":4762},"csc8a43501db684752","

Uniform Cosmetic Grading means ensuring that everything looks or means the same. We use this Uniform Cosmetic Grading to divide the appearance of our refurbished items into 3 categories (grades):

Grade A (as good as new)
Grade B (lightly used)
Grade C (visibly used)

Please note: the grading of an item says nothing about the quality of an item; it’s only about its appearance.

Each item in your offer must correspond to 1 of these 3 grades. The detailed description of a grade may differ per product category. For example, a game console does not have a screen, while the presence of scratches on a screen is an important factor in distinguishing between grades for smartphones.

See all product categories that are currently allowed to be sold as refurbished and which grading is applied per specific product category here.

For a number of product groups, additional product group-specific conditions apply alongside the regular conditions. This is because these particular product groups sometimes require extra procedures or specific attention. Please refer to the specific product groups in this appendix.

",[],{"_4745":4766,"_53":4767,"_4749":4769,"_4751":4770},"Additional selling conditions",{"_55":4768},"csf93ef8b7f5a0e442","

In some cases, your product range must meet additional technical conditions to be sold on our platform. This includes API capabilities, EAN mapping, pricing rules, and performance overviews. You can read all the selling conditions here.

",[],{"_312":4772},{"_314":4773,"_53":4774,"_318":4776},"Requesting refurbished selling rights",{"_55":4775},"cs0d8b0884197160c9","refurbished-selling-rights-request",{"_493":4778},{"_27":4779,"_53":4780,"_119":4782},"Requesting refurbished selling rights via your seller account",{"_55":4781},"cs98bd88acc32b9b5a","

Have you read all the abovementioned additional conditions and do you meet all of them? Then you can apply for selling rights.

To start your application for selling rights, please fill out the application form in your seller account. You can use the form to indicate which product categories you want to sell refurbished, which brands your offer includes, and which grading you will offer.

",{"_4555":4784},{"_280":4785,"_53":4789},{"_39":4786,"_37":57},{"_27":4787,"_42":4788},"Apply for selling rights","https://partner.bol.com/sdd/sellingrights/refurbished",{"_55":4790},"csc3a03c90160bdf72",{"_493":4792},{"_27":4793,"_53":4794,"_119":4796},"Submitting the required evidence",{"_55":4795},"cs02ae05379148a508","

Please also provide the following evidence with your application so that we can check whether you meet (all) the conditions.

",{"_343":4798},{"_27":4799,"_53":4800,"_119":4802,"_349":4803,"_302":303,"_280":4804},"Upload your documents in the following format:",{"_55":4801},"cs3f2f104b6f7a57de","

jpg, jpeg, png, pdf, docx, xls, or xlsx (max. 10 MB), and name it after the product category, otherwise we cannot process the application.

","AlertTriangle",{"_39":4805,"_37":38},{"_27":118,"_42":118},{"_493":4807},{"_27":118,"_53":4808,"_119":4810},{"_55":4809},"csb455a9637e19527b","1. Evidence per product category

Test documentation showing how and what you tested exactly.

Items with software (phone, tablets & laptops): what did you use to test them and what did you test exactly?

Please note that not everything can be tested using software, and we may sometimes ask for other evidence than test reports, such as a checklist.

Purchase invoices: provide 1 or more purchase invoices listing at least 1 item. The invoices must clearly show the following:

The number of purchased items.
The (second-hand) items that you purchased.
An overview of the EANs (GS1 registered) with the title of the item you want to sell.
The total amount of the invoice/invoices (minimum total amount (excl. VAT) is €15,000).
Country of origin. Please note: the so-called \"margin scheme\" for VAT does not apply to items you purchased from outside the EU. If you purchased the items within the EU, you can apply the margin scheme, provided that you meet the other conditions for applying the margin scheme.
Brands: if you want to sell branded products like Apple, Samsung, Edifier, Microsoft, Jabra, Sennheiser, Fresh n Rebel, Sony, LG, Philips, TCL, Nintendo and/or Sony Playstation as refurbished, the purchase invoice(s) need to proof that a minimal of 3 different articles per brand are purchased (less than 3 is not possible).

Please note: remove or make all commercially sensitive information, such as your supplier's name, unreadable.

Photos showing what you mean by the grades of your offer.

At least 2 photos of Grade A
At least 2 photos of Grade B
At least 2 photos of Grade C
Ensure photos are taken up close so that damage is clearly visible.
- At least 2 photos that clearly demonstrate any damages up close.
- If applicable: at least close-up 1 photo that clearly shows the screen (and possible scratches/damage on the screen).

Please note: After selling rights have been granted, it is not permitted to sell grades for which you have not provided photos. If this happens, bol may revoke the selling rights.

2. Evidence for the entire product range

It doesn't matter how many product categories you will offer refurbished items in; provide at least 1 purchase invoice for spare parts from your 2 largest categories. The invoice(s) must clearly show the following:

The number of purchased parts
The specific parts you have purchased
The country of origin of the parts

Please note: remove or make all commercially sensitive information, such as your supplier's name, unreadable.

",{"_343":4812},{"_27":4813,"_53":4814,"_119":4816,"_349":350,"_302":351,"_280":4817},"Proven market player",{"_55":4815},"cse7f7f4c7f8ebc2a0","

To ensure that you are a proven market player in the sale of refurbished product ranges, we would like to receive proof of a good reputation and track record of at least 1 year in the market for refurbished product ranges. This can be demonstrated by, for example, combined sales data, an existing web shop, or another existing sales channel (such as another platform).

Are you already selling via bol and want to start selling refurbished items? Depending on how long you have been a partner and how well you score on quality and reliability, you can start selling refurbished product ranges.

Please note: Make confidential or (competition-)sensitive information unreadable. For example: purchase prices and conditions (if not necessary for the assessment of the application). Only then can we process your application.

",{"_39":4818,"_37":38},{"_27":118,"_42":118},{"_493":4820},{"_27":4821,"_53":4822,"_119":4824},"Granting selling rights",{"_55":4823},"cs85f651f09fd34609","

We will check the documents you have provided. If they meet our requirements, you will receive selling rights for refurbished items within the requested categories. If your documents do not meet the requirements, we cannot grant selling rights.

Once you have received selling rights, you may offer refurbished items. We regularly check the selling rights. Therefore, ensure that you always comply with the additional conditions. If you do not, you may lose the selling rights for refurbished items.

",{"_312":4826},{"_314":4827,"_53":4828,"_318":4830},"Start API",{"_55":4829},"cs6c2fcc4f17ff3d83","start-api",{"_343":4832},{"_27":4827,"_53":4833,"_119":4835,"_349":350,"_302":303,"_280":4836},{"_55":4834},"cs2ff6c13c43a508fc","

Start building the connection with bol's beta API (by yourself or via an integrator). Through this connection, you can create refurbished offers, which you need to get your offers online.

General information Retailer API Welcome to the Retailer API | Documentation preview
Functional information - Offers via the API
Technical documentation - Bol Redoc | Offers v11.0.11
Integration examples - Offer API use case guide | Documentation preview

Can't figure it out? Please contact zakelijkverkopen@bol.com

",{"_39":4837,"_37":38},{"_27":118,"_42":118},{"_119":4839,"_27":4840},"Read more about our policy regarding selling refurbished product range.","selling rights refurbished product range","Selling rights are necessary to sell refurbished items",[],[4844,4845,4846,4847,4848,4849,4850,4851,4852,4853],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-refurbished","2026-04-20T11:52:15.986Z","/en/idp/selling-rights-refurbished",{"_162":4858,"_164":297,"_165":166,"_90":108},"2026-04-21T06:55:04.131Z",{"_55":4860},"cs9cb6b6f3e3869f40",[],{"_102":4863,"_53":4892,"_169":4894},[4864],{"_105":238,"_55":4865,"_90":108,"_92":4866,"_94":38,"_88":532,"_95":4867,"_97":112,"_113":38,"_114":4868,"_244":4869,"_116":4875,"_209":118,"_120":4876,"_122":4877,"_27":4886,"_154":4887,"_156":4888,"_158":264,"_39":4889,"_160":4890},"blt4b6657e82152f0b0",{},"2026-01-22T11:40:02.318Z","Find all the information about selling rights for the Royal Christmas product range here.",[4870],{"_493":4871},{"_27":118,"_53":4872,"_119":4874},{"_55":4873},"cs3a500f02db75e9c8","

To sell the complete Royal Christmas range, you need selling rights. If you do not yet have these rights and would like to sell items from either of these brands, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices from the brand owner, showing the items with their corresponding EANs from the previously uploaded list.
Please redact the purchase prices for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for these sales rights?
Submit application. By sending an application to the email address below, you agree to the conditions and declare that you have truthfully filled in the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and conditions has been redacted. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[4878,4879,4880,4881,4882,4883,4884,4885],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-royal-christmas","Royal Christmas","2026-02-24T13:32:52.174Z","/en/idp/selling-rights-royal-christmas",{"_162":4891,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.075Z",{"_55":4893},"cse7ebb78e8103794a",[],{"_102":4896,"_53":4919,"_169":4921},[4897],{"_105":238,"_55":4898,"_90":108,"_92":4899,"_94":38,"_88":110,"_95":4900,"_97":112,"_113":38,"_114":4901,"_244":4902,"_116":4903,"_209":118,"_120":4904,"_122":4905,"_27":4914,"_154":3158,"_156":4915,"_158":264,"_39":4916,"_160":4917},"bltee1d83d6dca0eec1",{},"2026-01-12T15:41:03.216Z","In the Health theme, you'll find all the information about selling rights or brand authorization. Simply choose your product category from the left-hand menu. You can submit your request for selling rights or brand authorization using the button on your seller account page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[4906,4907,4908,4909,4910,4911,4912,4913],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-health","2026-01-12T15:51:57.992Z","/en/idp/selling-rights-health",{"_162":4918,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.744Z",{"_55":4920},"csc72823b635b7b473",[4922,4968,5024,5057,5190],{"_102":4923,"_53":4966},[4924],{"_105":238,"_55":4925,"_90":108,"_92":4926,"_94":38,"_88":177,"_95":4927,"_97":112,"_113":38,"_114":4928,"_244":4929,"_116":4949,"_209":118,"_120":4950,"_122":4951,"_27":4960,"_154":4961,"_156":4962,"_158":98,"_39":4963,"_160":4964},"bltb87024fa116d86c4",{},"2026-01-12T14:18:55.408Z","Do you want to offer veterinary medicines via bol? Then ensure that your organisation is registered with the CBG for this purpose.",[4930,4936,4941],{"_493":4931},{"_27":4932,"_53":4933,"_119":4935},"Veterinary Medicines",{"_55":4934},"cs49a83097bedeee09","

The sale of certain veterinary medicine items is regulated due to legal requirements and regulations. The Veterinary Medicinal Products Regulation describes all criteria that a veterinary medicinal product must meet. The Animals Act, the Veterinary Medicinal Products Decree 2022, and the Veterinary Medicinal Products Regulation 2022 describe all (Dutch) national criteria that veterinary medicinal products must meet.

As a partner, you are always responsible for ensuring that your offer complies with these requirements. Pay extra attention when you want to offer veterinary medicines. Different rules apply to the Dutch market than to the Belgian market.

Sales in Belgium
It is currently not permitted to offer veterinary medicines in Belgium. For sales in Belgium, the requirements of the Federal Agency for Medicines and Health Products (FAGG) also apply in addition to the above. You are not allowed to sell veterinary medicines online in Belgium, nor export them from the Netherlands.

Sales in the Netherlands
In the Netherlands, the “FREE” category of veterinary medicinal products (veterinary medicinal products available without prescription) may be traded. This concerns veterinary medicinal products intended for both food-producing and non-food-producing animals. This type of veterinary medicinal product (\"FREE\") is included in the CBG database for veterinary medicinal products.

Therefore, it is mandatory to always fill in the product characteristic “type of veterinary medicinal product”. If in doubt, you can look up your items in the database for veterinary medicinal products.

A product can also be considered a veterinary medicinal product due to a veterinary claim or its nature.

It is not permitted to offer veterinary medicinal products in the categories “UDA”, “UDD” and “URA.”

Registration in the Register of Internet Trade in Veterinary Medicinal Products required
Registration in the Register of Internet Trade in Veterinary Medicinal Products is mandatory for traders who offer veterinary medicinal products for sale via the internet. This concerns veterinary medicinal products with a marketing authorisation or an exemption thereof. These can be found here:

Veterinary medicinal products included in the Veterinary Medicinal Products Information Bank
Veterinary medicinal products with an exemption for specific companion animals

Information on applying for a marketing authorisation for a veterinary medicinal product can be found here.

If you only sell products that do not meet the above requirements, you cannot be included in the Register of Internet Trade in Veterinary Medicinal Products.

For registration in the Register of Internet Trade in Veterinary Medicinal Products, a Chamber of Commerce extract and answering a questionnaire are required. One registration for your own web address, with the URL linked to your webshop, is sufficient. You do not need to register separately again for selling via bol. It is important that the registered company name in the register matches the name you use to sell via bol. If you do not have your own website but only sell via bol, you can enter “selling exclusively via bol” as the web address.

",{"_493":4937},{"_27":118,"_53":4938,"_119":4940},{"_55":4939},"cs5cda649a44f964b0","

If your registration expires, you must inform bol about it.

Furthermore:

It is mandatory to include an up-to-date leaflet/manual with free veterinary medicines. You can link to the leaflet by using this link in the link attribute of the content: Link.
In place of the XXXX, you fill in the numbers corresponding to the registration number. This number is stated on the outer packaging or in the leaflet inside the packaging. This is the so-called REG NL number. If no REG NL number is mentioned, but for example a REG NL H number, then in this case, you should only state regnl before the number.
A European logo is displayed on every page where customers can add veterinary medicines to their shopping cart
It is mandatory to fill in \"type of veterinary medicinal product\" for product characteristics

Seresto
Do you want to (continue to) offer veterinary medicines of the Seresto brand? This is only possible if you can demonstrate that your product range has been obtained via an official distribution channel of the respective brand. Request sales rights via the link below.

",{"_4555":4942},{"_280":4943,"_53":4947},{"_39":4944,"_37":57},{"_27":4945,"_42":4946},"Request sales rights for Veterinary Medicines and/or Seresto here","https://partner.bol.com/sdd/sellingrights/diergeneesmiddelen-cbg",{"_55":4948},"csf989781836f4ca91",{"_27":118,"_119":118},[],[4952,4953,4954,4955,4956,4957,4958,4959],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-veterinary-medicines","Veterinary Medicines (CBG)","2026-03-20T14:20:35.127Z","/en/idp/selling-rights-veterinary-medicines",{"_162":4965,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.045Z",{"_55":4967},"cs6c059ff49059126b",{"_102":4969,"_53":5022},[4970],{"_105":238,"_55":4971,"_90":108,"_92":4972,"_94":38,"_88":2712,"_95":4973,"_97":112,"_113":38,"_114":4974,"_244":4975,"_116":5005,"_209":118,"_120":5006,"_122":5007,"_27":5016,"_154":5017,"_156":5018,"_158":201,"_39":5019,"_160":5020},"blt44875b674a850712",{},"2026-01-19T14:51:15.257Z","Find all information regarding sales rights for the Medical Devices Belgium (FAGG) category here.",[4976,4982,4987,4993,4998],{"_312":4977},{"_314":4978,"_53":4979,"_318":4981},"Why sales rights",{"_55":4980},"csf73250e7825303dc","waarom-verkooprechten",{"_493":4983},{"_27":118,"_53":4984,"_119":4986},{"_55":4985},"cs27d4b34bcdc99f9f","

Medical devices Belgium (FAGG)

Do you want to offer medical devices via bol on the Belgian market? Then ensure you apply for sales rights by following the steps below. A medical device is a health item that, by its function, differs from a medicine. The function of a medical device is physical – think, for example, of a plaster, a prosthesis, a scanner, or an external defibrillator.

Guidelines in Belgium\n
In Belgium, the government institution FAGG is responsible for guaranteeing the quality, safety, and effectiveness of medicines and health items, including medical devices. Depending on an organization's activity, registration in the FAGG web portal may or may not be required. To offer medical devices via bol to Belgian customers, you must demonstrate that you are registered with FAGG as a distributor, or that you are a manufacturer or importer.

Distributors of medical devices must always register with FAGG. Manufacturers or importers do not have to, as they cannot be considered distributors for the same device or devices.

",{"_312":4988},{"_314":4989,"_53":4990,"_318":4992},"Requesting sales rights",{"_55":4991},"csab6e81eb3e18c4c3","aanvragen-verkooprechten",{"_493":4994},{"_27":118,"_53":4995,"_119":4997},{"_55":4996},"cs4c5f26ee61d1d8e6","

Applying for sales rights for medical devices in Belgium

1. Registering with FAGG

Send the information below (depending on your choice) as an application for sales rights to healthassortment@bol.com;

seller account name
Chamber of Commerce number
VAT number
(bol) Retailer ID
seller email address
FAGG registration number or email with a confirmation from FAGG of your status
- Distributor: If your company is a distributor, registration must be done via the FAGG web portal.
- Manufacturer/importer and other: If you are not a distributor, have questions about registration, or want confirmation of your status as a manufacturer/importer, you can contact FAGG via: notifications.meddev@fagg.be.

2. We will check if you meet the requirements, and you will be informed of the outcome of your application by email.

Distributor: your registration must be visible in the public FAGG portal. There you will also find your unique FAGG number.
Manufacturer/importer: your registration must be visible in the public EUDAMED portal. There you will find your unique Actor ID or Single Registration Number (SRN).

Once you have received sales rights, you may offer medical devices in Belgium. Sales rights are checked periodically. Ensure that your product range and FAGG registration are in order at all times.

",{"_4555":4999},{"_280":5000,"_53":5003},{"_39":5001,"_37":57},{"_27":5002,"_42":52},"Request sales rights for medical devices in Belgium here",{"_55":5004},"csed066e073abadfa7",{"_27":118,"_119":118},[],[5008,5009,5010,5011,5012,5013,5014,5015],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-medical-devices-belgium","Medical devices Belgium (FAGG)","2026-03-03T07:33:33.694Z","/en/idp/selling-rights-medical-devices-belgium",{"_162":5021,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.821Z",{"_55":5023},"cs286801ed6a45a93c",{"_102":5025,"_53":5055},[5026],{"_105":238,"_55":5027,"_90":108,"_92":5028,"_94":38,"_88":177,"_95":5029,"_97":112,"_113":38,"_114":5030,"_244":5031,"_116":5038,"_209":118,"_120":5039,"_122":5040,"_27":5049,"_154":5050,"_156":5051,"_158":98,"_39":5052,"_160":5053},"bltf6e54c02ae12599b",{},"2026-01-27T12:42:21.768Z","Find all information here regarding selling rights for the category Food Supplements Belgium (FAVV). ",[5032],{"_321":5033},{"_321":5034,"_53":5036},[5035],{"_55":3084,"_105":326},{"_55":5037},"csaf26cd7b15e8c3d9",{"_27":118,"_119":118},[],[5041,5042,5043,5044,5045,5046,5047,5048],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-food-supplements-belgium","Food Supplements Belgium (FAVV)","2026-03-18T08:37:30.591Z","/en/idp/selling-rights-food-supplements-belgium",{"_162":5054,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.152Z",{"_55":5056},"csc0710e1912aebbd4",{"_102":5058,"_53":5188},[5059],{"_105":238,"_55":5060,"_90":108,"_92":5061,"_94":38,"_88":2130,"_95":5062,"_97":112,"_113":38,"_114":5063,"_244":5064,"_116":5171,"_209":118,"_120":5172,"_122":5173,"_27":5182,"_154":5183,"_156":5184,"_158":409,"_39":5185,"_160":5186},"blte092e7545d6e0f03",{},"2026-01-19T14:52:35.969Z","Find all information here regarding selling rights for the Medical devices category in the Netherlands.",[5065,5071,5076,5091,5096,5102,5107],{"_312":5066},{"_314":5067,"_53":5068,"_318":5070},"When selling rights are required",{"_55":5069},"cs5acc9372e6fb6a29","when-selling-rights-are-required",{"_493":5072},{"_27":118,"_53":5073,"_119":5075},{"_55":5074},"csbcdad7298b8a83f2","

Did you already sell medical aids before 1 March 2024? If so, you received temporary selling rights as of 1 March 2024. You retain these by applying for selling rights, agreeing to the additional conditions of selling rights. This also requires the submission of documents to ensure the reliability of the range.

Your selling rights expire depending on how long you have been a seller at bol. For every year that you are active on bol, you get 1 month to apply for selling rights, with a maximum of 6 months. Selling rights can be applied for from 1 March 2024.

",{"_523":5077},{"_27":5078,"_53":5079,"_119":118,"_528":38,"_529":5081,"_546":118},"Selling rights are required for the following product categories: ",{"_55":5080},"cse8448a6641a1835a",{"_55":5082,"_88":261,"_195":262,"_27":5083,"_97":264,"_158":264,"_95":5084,"_156":5084,"_187":534,"_191":5085,"_193":5083,"_92":5086,"_185":38,"_120":5087,"_160":5088,"_39":5090},"bltc359facfb41d13ed","UK-Medische-hulpmiddelen-categorieen-1.xlsx","2026-01-19T15:22:27.918Z","11561",{},[],{"_162":5089,"_164":264,"_165":166,"_90":108},"2026-01-19T15:23:59.056Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc359facfb41d13ed/696e4c3330655faa71a0e07d/UK-Medische-hulpmiddelen-categorieen-1.xlsx",{"_312":5092},{"_314":4787,"_53":5093,"_318":5095},{"_55":5094},"cs04bc1b51ce1fe529","apply-for-selling-rights",{"_493":5097},{"_27":5098,"_53":5099,"_119":5101},"Apply for selling rights for medical devices in the Netherlands",{"_55":5100},"cs75e7d0ae4ff2937a","

To obtain selling rights for medical aids, you must ensure that all your medical devices have the correct certification and documentation. This means:

Every medical device must have a CE mark on its packaging;
Every medical device must have a Declaration of Conformity in which the manufacturer/importer declares that the item has been deemed safe by a notified body;
You ensure that you have the correct certification and documentation for each item;

If your item does not have a CE mark and/or Declaration of Conformity? Then the item is not suitable for selling via our platform.

Then, apply for selling rights by following these steps:

Clean up your product range before applying by removing items from your offer that do not meet the above requirements;
Send the following information (completed) as an application for selling rights to healthassortment@bol.com; (If you are applying for these rights for multiple accounts? Then repeat steps A through D for the other accounts.)
A. Seller account name
B. Retailer ID
C. Application date
D. Seller email address
E. Selling rights for: Medical Devices Netherlands
F. ‘Yes, I agree to the additional terms and conditions ‘Conditions of Use Professional Sales via bol’ for selling rights
We will select 10 items from your offer for a sample check;
These 10 items will be sent to you by email in response to your application;
You will send a photo of the CE mark and a valid Declaration of Conformity for these 10 items;*
We will check the CE mark and the Declaration of Conformity;
- Do they meet the requirements? Then you will receive selling rights for medical devices in the Netherlands;
- Do they not meet the requirements? Then we cannot grant selling rights.
You will be informed by email about the outcome of your application.

Once you have received selling rights, medical devices may be offered. Selling rights are checked periodically. Ensure that you can provide a Declaration of Conformity and CE documents for all your medical devices at all times.

*Would you like more information about the Declaration of Conformity, see this Whitepaper.

",{"_312":5103},{"_314":877,"_53":5104,"_318":5106},{"_55":5105},"cs751e6e44409dc14f","frequently-asked-questions",{"_874":5108},{"_876":5109,"_53":5110,"_880":118,"_881":5112},"Frequently asked questions about the selling rights process for Medical Devices",{"_55":5111},"cs1089c5dadc71585f",[5113,5121,5131,5139,5147,5155,5163],{"_1011":5114},{"_1013":5115,"_53":5116,"_1017":5118,"_280":5119},"Which evidence/documentation do I need to provide?",{"_55":5117},"cs97ec169d72131e15","

A Declaration of Conformity and valid CE proof. What a Declaration of Conformity must exactly comply with can be found in the white paper. This is also available on the Partnerplatform.

",{"_39":5120,"_37":38},{"_27":118,"_42":118},{"_1011":5122},{"_1013":5123,"_53":5124,"_1017":5126,"_280":5127},"Which items are part of the (re)check?",{"_55":5125},"csd9331fb110a5cea3","

All your items that are medical devices and are available via our platform are part of the (re)check process. On the Partnerplatform you can see all the product categories this includes.
So, ensure that your offer is always in order and that you have the required documentation for the items you offer, or can request it from the supplier(s).

",{"_39":5128,"_37":57},{"_27":5129,"_42":5130},"Medical devices","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/gezondheid/medische-hulpmiddelen-belgie-fagg/",{"_1011":5132},{"_1013":5133,"_53":5134,"_1017":5136,"_280":5137},"What if, during the (re)check, you selected an item that (afterwards) turns out not to be a medical device?",{"_55":5135},"cs0dfd12db3d029cc0","This can happen, in which case it is important to inform us about it as soon as possible so that we can request a new (random) item as a replacement. For this new item, you will get the same number of days as for the others, so make sure to report it on time. Additionally, it's important to place the item in the correct product category to prevent this from happening again.",{"_39":5138,"_37":38},{"_27":118,"_42":118},{"_1011":5140},{"_1013":5141,"_53":5142,"_1017":5144,"_280":5145},"How much time do I have for the (re)check?",{"_55":5143},"cscb739f8680bcda20","You have 15 working days to provide the requested documentation, after which we will assess it and provide feedback on the outcome of the (re)check. If they do not meet the requirements, you will get a second chance where we will request new items. For this, you will have 10 working days to provide the requested documentation. If the documents still do not meet the requirements, you will lose your selling rights.",{"_39":5146,"_37":38},{"_27":118,"_42":118},{"_1011":5148},{"_1013":5149,"_53":5150,"_1017":5152,"_280":5153},"Can I view the status of my (re)check process?",{"_55":5151},"cs11b0881b1af7a31f","There is no dashboard available to view this; you will be kept informed of the progress through contact with our specialists.",{"_39":5154,"_37":38},{"_27":118,"_42":118},{"_1011":5156},{"_1013":5157,"_53":5158,"_1017":5160,"_280":5161},"When can I expect the next re-check?",{"_55":5159},"csc8e4c65497380867","We do not make announcements about that because your offer must always be in order.",{"_39":5162,"_37":38},{"_27":118,"_42":118},{"_1011":5164},{"_1013":5165,"_53":5166,"_1017":5168,"_280":5169},"What determines when another (re)check of my selling rights takes place?",{"_55":5167},"cs8989798df07028c5","We have determined several factors that collectively determine the frequency of the re-check of your offer for medical devices. We do not make statements about the factors that influence this frequency.",{"_39":5170,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[5174,5175,5176,5177,5178,5179,5180,5181],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-medical-devices-netherlands","Medical devices Netherlands","2026-04-30T14:51:23.546Z","/en/idp/selling-rights-medical-devices-netherlands",{"_162":5187,"_164":297,"_165":166,"_90":108},"2026-05-05T14:21:14.097Z",{"_55":5189},"cs51150223b7eea117",{"_102":5191,"_53":5233},[5192],{"_105":238,"_55":5193,"_90":108,"_92":5194,"_94":38,"_88":5195,"_95":5196,"_97":112,"_113":38,"_114":5197,"_244":5198,"_116":5217,"_209":118,"_120":5218,"_122":5219,"_27":5228,"_154":3024,"_156":5229,"_158":409,"_39":5230,"_160":5231},"blt62de16f460572da8",{},8,"2026-01-12T15:41:12.555Z","Here you will find information about selling medicines in the Netherlands.",[5199,5204,5212],{"_493":5200},{"_27":118,"_53":5201,"_119":5203},{"_55":5202},"cs5f71d070b00e1c8e","

Medicines Netherlands

A medicine is a drug containing a substance or a combination of substances intended to have a specific effect on the body. The effect can be curative, symptom-relieving (e.g., pain relief), or preventive against diseases.

Some medicines are available without a prescription and can be sold in general locations (e.g., supermarkets). These are general sales (AV) medicines. Most medicines are pharmacy and drugstore-only (UAD) medicines. UAD medicines may only be sold in pharmacies and drugstores where professional advice on the medicine is available.

Applying for sales rights for medicines in the Netherlands

Do you want to offer AV and UAD medicines on the Dutch market via bol? Then it is mandatory to have sales rights for your selling account(s). When applying for sales rights, you must also agree to the additional conditions for sales rights.

Applying for sales rights for medicinal products in the Netherlands

Would you like to offer AV and UAD medicinal products via bol on the Dutch market? Then it is mandatory to have sales rights for your sales account(s). When applying for sales rights, you must also agree to the additional conditions for sales rights.

The following additional conditions apply to the sale of AV and UAD products (“Medicinal Products”):

The partner must have been active at bol for at least one (1) year and have successfully completed the Growth Period.
The partner must demonstrate a proven reputation and track record in the AV/UAD market. The required information will be specified during the application process (for example, aggregated sales data or an existing sales channel on another platform).
After holding sales rights for Medicinal Products (AV/UAD) for one (1) year, the partner may also sell stimulants via bol and may only offer the selected items as listed on the Partner Platform.
The partner must hold the CBD “Waarborgcertificaat Zelfzorg Online” for at least six (6) months.
The partner ensures they are always reachable for bol and responds within 24 hours to questions (including outside office hours and during weekends).
The partner is required to attend a meeting with bol’s Health Store Team once every six (6) months to discuss progress, questions, and potential issues.
The partner declares that the items are purchased and/or manufactured by a company established in the EU and that complies with European legislation.
The partner will comply with applicable laws and regulations and with the guidelines for responsible care from the CBD (Centraal Bureau Drogisterijbedrijven), which apply to the sale of Medicinal Products.
The partner is responsible for adhering to the applicable legislation regarding selling medicinal products on the bol platform. This means, among other things, that the partner is responsible for displaying mandatory information about the medicinal products offered, complying with advertising regulations (including Article 62 & Article 86 of the Medicines Act and the Dutch Advertising Code), and ensuring the availability of advice from a qualified druggist on working days and at least one weekend day.
The partner holds the required permit and must be registered and listed in the overview of online providers of medicines for AV/UAD medicinal products.
A CBD membership is mandatory, and the partner must comply with their guideline for responsible care. To this end, the partner must have successfully completed the CBD audit and must use the CBD database content (e.g., leaflets, dosage information). The partner will share the audit result with bol upon request.
Medicinal products may only be offered in the Netherlands; sales in Belgium are not permitted.
If a partner wants to offer a bundle of three (3) identical medicinal products, they must always also offer a single (1) unit. The reason is that consumers may not be encouraged to purchase more medicinal products than needed. Offering only bundles of three would leave consumers without the option to buy a single unit, which is against the law.
It is not permitted to sell UA (pharmacy‑only) or UR (prescription‑only) medicines on the bol platform.
The partner is at all times responsible for the content provided. Even if the partner does not have the buy button but their supplied content is live, they remain liable for the information shown with their products.
All deliveries to the customer are shipped directly by the partner and must consist solely of items the partner has in stock (no dropshipping).
It is not permitted to provide free samples of medicinal products, make direct or indirect price offers, issue vouchers, or offer volume discounts when selling medicinal products. The partner is fully responsible for complying with this.
Medicinal products may only be sold by a partner who employs a qualified druggist and makes this druggist available for customer advice on working days and at least one weekend day.

",{"_343":5205},{"_27":5206,"_53":5207,"_119":5209,"_349":4803,"_302":351,"_280":5210},"Please note!",{"_55":5208},"csfeaa12f8a6d14d65","

Sales rights can only be applied for after a successfully completed CBD registration, and not while the application with CBD is still pending.

",{"_39":5211,"_37":38},{"_27":118,"_42":118},{"_493":5213},{"_27":118,"_53":5214,"_119":5216},{"_55":5215},"cs768644a7623b1047","

How to apply for sales rights:

Send the information below (completed) as an application for sales rights to healthassortment@bol.com & gezondheid@bol.com. We will get back to your application as soon as possible.
A. Seller account name
B. Retailer ID
C. Application date
D. Sales email address
E. Are you applying for sales rights for 1 or more accounts? Fill in information A to D for each account.
F.'Yes, I agree to the Additional Terms and Conditions' for sales rights
G. ’Yes, I comply with the additional terms and conditions for the sale of AV and UAD medicines’
We will start processing your application.
We will request the following supporting documents from you to verify that you meet the requirements:
- CBD membership
- CBD Audit Report
- License(s) and registrations for the sale of AV/UAD medicines
- Availability of a qualified pharmacist, including the times during which the customer can call the qualified pharmacist.
You send the supporting documents back to us;
We will check the submitted documents. Do they meet the requirements? Then you will receive sales rights for AV/UAD medicines in the Netherlands. If they do not meet the requirements, we cannot grant sales rights.

Once you have received sales rights, Medicines may be offered. The sales rights are periodically checked. Ensure that you always comply with the additional terms and conditions.

",{"_27":118,"_119":118},[],[5220,5221,5222,5223,5224,5225,5226,5227],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-medicines-netherlands","2026-04-09T11:29:13.448Z","/en/idp/selling-rights-medicines-netherlands",{"_162":5232,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.040Z",{"_55":5234},"csc4f692cf45d54d7f",{"_102":5236,"_53":5259,"_169":5261},[5237],{"_105":238,"_55":5238,"_90":108,"_92":5239,"_94":38,"_88":110,"_95":5240,"_97":112,"_113":38,"_114":5241,"_244":5242,"_116":5243,"_209":118,"_120":5244,"_122":5245,"_27":5254,"_154":2563,"_156":5255,"_158":98,"_39":5256,"_160":5257},"blt7460ba4be7200c49",{},"2026-01-12T09:23:45.610Z","Within the Baby theme, you'll find all information about sales rights for the different product categories. Choose your product category from the left-hand menu.\n",[],{"_27":118,"_119":118},[],[5246,5247,5248,5249,5250,5251,5252,5253],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-baby","2026-01-29T11:10:11.054Z","/en/idp/selling-rights-baby",{"_162":5258,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.877Z",{"_55":5260},"cse95949af503df729",[5262,5327,5392,5457],{"_102":5263,"_53":5325},[5264],{"_105":238,"_55":5265,"_90":108,"_92":5266,"_94":38,"_88":941,"_95":5267,"_97":112,"_113":38,"_114":5268,"_244":5269,"_116":5308,"_120":5309,"_122":5310,"_27":5319,"_154":5320,"_156":5321,"_158":409,"_39":5322,"_209":118,"_160":5323},"blt605f54ac31af5013",{},"2025-11-26T11:51:14.140Z","To continue ensuring the safety of our product range, an additional check applies within the safety gates category. Only brands pre-approved by bol can be sold via bol within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer for our customers.",[5270,5276,5281,5296,5302],{"_493":5271},{"_27":5272,"_53":5273,"_119":5275},"When do selling rights apply?",{"_55":5274},"cs6527d0d31259f090","

Naturally, we want customers who buy through bol to continue to do so - and so it is important to offer them a reliable and safe range together. Therefore, additional sales conditions apply to certain product groups and in some cases, there is a brand policy for selective distribution. Find out whether this also applies to your range on this page.

",{"_493":5277},{"_27":118,"_53":5278,"_119":5280},{"_55":5279},"csdc6f341776c52897","As a result, it is no longer permitted to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

Then you do not need sales rights to sell this brand. This brand has already been checked and may be offered within this category.

",{"_523":5282},{"_27":574,"_53":5283,"_119":118,"_528":38,"_529":5285,"_546":118},{"_55":5284},"cs9ef7ce12aeefd2a8",{"_55":5286,"_88":261,"_195":4574,"_27":5287,"_97":264,"_158":264,"_95":5288,"_156":5289,"_187":534,"_191":5290,"_193":5287,"_92":5291,"_185":38,"_120":5292,"_160":5293,"_39":5295},"blt7b05badaef5e0d75","27oktober_Allowed_brands_list_baby.xlsx","2025-11-26T09:52:44.795Z","2026-01-02T10:07:37.511Z","12626",{},[],{"_162":5294,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:43.174Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7b05badaef5e0d75/6926cdec68c0071788088c19/27oktober_Allowed_brands_list_baby.xlsx",{"_493":5297},{"_27":5298,"_53":5299,"_119":5301},"Is the brand you want to sell not listed on this page?",{"_55":5300},"cs1b0dae6357ca965f","

If the brand you want to sell within this product category is not in the list above, you must first apply for sales rights. Only after approval may you offer the brand within this category. Sales rights can only be requested if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
The registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. So, make sure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo must be on the item and/or the original packaging.
The branded item complies with the NEN-EN 19:30-2011 standard.
The content complies with the guidelines.
The brand must comply with the above points from the moment the item is added via bol.

Enter the brand name in the designated field when entering the content. This must be done in text, even if the brand is registered exclusively as a logo. It is not permitted to use a brand name that is not registered with BOIP, as no rights can be derived from it.

How do I apply for sales rights?

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the associated EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A weblink to the brand's registration number in BOIP.
Test report of the 2 items. Showing that the items comply with the NEN-EN 1930:2011 standard.

",{"_493":5303},{"_27":5304,"_53":5305,"_119":5307},"Submit application",{"_55":5306},"cs3a50966fd5212884","

By submitting an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully provided the above information and that the information supplied is correct.

",{"_27":118,"_119":118},[],[5311,5312,5313,5314,5315,5316,5317,5318],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-safety-gates","Safety gates","2026-04-09T11:31:58.751Z","/en/idp/selling-rights-safety-gates",{"_162":5324,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.067Z",{"_55":5326},"csa34c71529a44dff6",{"_102":5328,"_53":5390},[5329],{"_105":238,"_55":5330,"_90":108,"_92":5331,"_94":38,"_88":532,"_95":5332,"_97":112,"_113":38,"_114":5333,"_244":5334,"_116":5374,"_209":118,"_120":5375,"_122":5376,"_27":5385,"_154":1659,"_156":5386,"_158":409,"_39":5387,"_160":5388},"bltcd209b153bc789a5",{},"2026-01-12T12:20:30.152Z","To continue ensuring the safety of our product range, an additional check applies within the playpen category. Only brands pre-approved by bol can be sold via bol within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer possible for our customers.",[5335,5340,5345,5358,5363,5369],{"_493":5336},{"_27":5272,"_53":5337,"_119":5339},{"_55":5338},"csd7a078b04b5ca57d","

",{"_493":5341},{"_27":118,"_53":5342,"_119":5344},{"_55":5343},"cs8326ed9e1f1c5ca2","

Because of this, it is no longer allowed to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

You do not need selling rights to sell via bol with this brand. This brand has already been checked and can be offered within this category.

",{"_523":5346},{"_27":574,"_53":5347,"_119":118,"_528":38,"_529":5349,"_546":118},{"_55":5348},"csc31c4608737a59aa",{"_55":5350,"_88":261,"_195":4574,"_27":5351,"_97":264,"_158":264,"_95":5352,"_156":5289,"_187":534,"_191":5290,"_193":5351,"_92":5353,"_185":38,"_120":5354,"_160":5355,"_39":5357},"blt891581f71fcb7afd","27oktober_Allowed_brands_list_baby-1.xlsx","2025-11-13T12:56:30.956Z",{},[],{"_162":5356,"_164":264,"_165":166,"_90":108},"2026-01-12T12:31:29.249Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt891581f71fcb7afd/6915d57ee4a3b0bab804f346/27oktober_Allowed_brands_list_baby-1.xlsx",{"_493":5359},{"_27":5298,"_53":5360,"_119":5362},{"_55":5361},"cs1c95a59f3c3acbc0","

If the brand you want to sell via bol within this product category is not in the list above, you must first apply for selling rights. Only after approval may you offer the brand within this category. Selling rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Therefore, ensure that your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo is on the item and/or the original packaging.
The branded item complies with the NEN-EN 12227:2010 standard.
The CE marking is present on the branded item.
The content complies with the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

",{"_493":5364},{"_27":5365,"_53":5366,"_119":5368},"How do I apply for selling rights?",{"_55":5367},"cs0da7f34f2d37b507","

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A weblink to the brand's registration number in BOIP.
Test report for the 2 items. This should show that the items comply with the NEN-EN 12227:2010 standard.
Declaration of Conformity.

",{"_493":5370},{"_27":5304,"_53":5371,"_119":5373},{"_55":5372},"csbef0d40a6542e761","

By sending an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

",{"_27":118,"_119":118},[],[5377,5378,5379,5380,5381,5382,5383,5384],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-playpens","2026-04-09T11:33:54.401Z","/en/idp/selling-rights-playpens",{"_162":5389,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.846Z",{"_55":5391},"cs25aa30eabf2e36f1",{"_102":5393,"_53":5455},[5394],{"_105":238,"_55":5395,"_90":108,"_92":5396,"_94":38,"_88":5195,"_95":5397,"_97":112,"_113":38,"_114":5398,"_244":5399,"_116":5438,"_209":118,"_120":5439,"_122":5440,"_27":5449,"_154":5450,"_156":5451,"_158":409,"_39":5452,"_160":5453},"bltd6dbd9e350aaa57f",{},"2026-01-19T14:50:26.513Z","To continue ensuring the safety of our product range, an additional check applies within the baby walker category. Only brands pre-approved by bol can be sold within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer for our customers.",[5400,5404,5409,5422,5427,5432],{"_493":5401},{"_27":5272,"_53":5402,"_119":5339},{"_55":5403},"cs06a716e1cf0672c7",{"_493":5405},{"_27":118,"_53":5406,"_119":5408},{"_55":5407},"csdc8735c703a149a1","As a result, it is no longer permitted to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

You do not need selling rights to sell this brand. This brand has already been checked and can be offered within this category.

",{"_523":5410},{"_27":574,"_53":5411,"_119":118,"_528":38,"_529":5413,"_546":118},{"_55":5412},"cs356c77a4d194d8db",{"_55":5414,"_88":261,"_195":4574,"_27":5415,"_97":264,"_158":264,"_95":5416,"_156":5289,"_187":534,"_191":5290,"_193":5415,"_92":5417,"_185":38,"_120":5418,"_160":5419,"_39":5421},"blt137992d735e9deda","27oktober_Allowed_brands_list_baby-2.xlsx","2025-11-17T08:48:15.017Z",{},[],{"_162":5420,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.726Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt137992d735e9deda/691ae14f46fce50428a447ba/27oktober_Allowed_brands_list_baby-2.xlsx",{"_493":5423},{"_27":5298,"_53":5424,"_119":5426},{"_55":5425},"cs772c08592e557499","

If the brand you want to sell within this product category is not in the list above, you must first apply for selling rights. Only after approval may you offer the brand within this category. Selling rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the brand owner's name and with GS1
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Please ensure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo is on the item and/or the original packaging.
The branded item complies with the NEN-EN 1273:2005 standard.
The branded item has CE marking.
The content complies with the guidelines.
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the designated field when providing content. This must be done in text, even if the brand is registered exclusively as a logo. It is not permitted to use a brand name that is not registered with BOIP, as no rights can be derived from it.

",{"_493":5428},{"_27":5365,"_53":5429,"_119":5431},{"_55":5430},"cs1608fc089c97587d","

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A web link to the brand's registration number in BOIP.
Test report for the 2 items. This should show that the items comply with the NEN-EN 1273:2005 standard.
Declaration of conformity.

",{"_493":5433},{"_27":5434,"_53":5435,"_119":5437},"Send application",{"_55":5436},"csb3451c0b81e5aae3","

",{"_27":118,"_119":118},[],[5441,5442,5443,5444,5445,5446,5447,5448],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-baby-walkers","Baby walkers","2026-04-09T11:37:40.996Z","/en/idp/selling-rights-baby-walkers",{"_162":5454,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.175Z",{"_55":5456},"cs547b69b4504ab4b9",{"_102":5458,"_53":5520},[5459],{"_105":238,"_55":5460,"_90":108,"_92":5461,"_94":38,"_88":2130,"_95":5462,"_97":112,"_113":38,"_114":5463,"_244":5464,"_116":5503,"_209":118,"_120":5504,"_122":5505,"_27":5514,"_154":5515,"_156":5516,"_158":409,"_39":5517,"_160":5518},"blt58a791498ab6b7b3",{},"2026-01-12T10:22:05.363Z","We have introduced this additional safety measure to guarantee the most reliable and safest possible range for our customers. Because of this, it’s no longer permitted to sell unbranded items within this product category. In order to be allowed to offer a brand, both the items and the relevant product information must comply with the brand guidelines. You can find more information about these guidelines on this page.",[5465,5469,5474,5487,5492,5498],{"_493":5466},{"_27":5272,"_53":5467,"_119":5339},{"_55":5468},"cs1c3cb85dba902e80",{"_493":5470},{"_27":118,"_53":5471,"_119":5473},{"_55":5472},"cs349d02c3115557c7","

Is the brand you want to sell listed in the approved brands list below?

You do not need sales rights to sell this brand. This brand has already been checked and can be offered within this category.

",{"_523":5475},{"_27":118,"_53":5476,"_119":118,"_528":38,"_529":5478,"_546":118},{"_55":5477},"cs8f81eed1e7ec3a3a",{"_55":5479,"_88":261,"_195":4574,"_27":5480,"_97":264,"_158":264,"_95":5481,"_156":5289,"_187":534,"_191":5290,"_193":5480,"_92":5482,"_185":38,"_120":5483,"_160":5484,"_39":5486},"blt5bf283ac37ed4dc7","27oktober_Allowed_brands_list_baby-3.xlsx","2025-11-13T12:24:56.917Z",{},[],{"_162":5485,"_164":264,"_165":166,"_90":108},"2026-01-12T10:43:04.207Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5bf283ac37ed4dc7/6915ce18a98f220082dd3681/27oktober_Allowed_brands_list_baby-3.xlsx",{"_493":5488},{"_27":5298,"_53":5489,"_119":5491},{"_55":5490},"csf7405b01226c0127","

If the brand you wish to sell within this product category is not listed above, you must first apply for sales rights. You may only offer the brand within this category after approval. Sales rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Therefore, ensure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods.
The brand name and/or brand logo is on the item and/or original packaging.
The branded item complies with the NEN-EN 71-1, 71-2, 71-3, and 71-12 standards.
The CE marking is present on the branded item.
The content complies with the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

Enter the brand name in the designated field when entering the content. This must be done in text, even if the brand is registered exclusively as a figurative mark. It is not permitted to use a brand name that is not registered with BOIP. No rights can be derived from this.

",{"_493":5493},{"_27":5494,"_53":5495,"_119":5497},"How do I apply for sales rights?",{"_55":5496},"csba64eb9b95d70140","

To limit the application time for you as a partner, it is only necessary to provide information for two items per brand. Send the information below to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the product packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A web link to the brand's registration number in BOIP.
Test report for the 2 items. Showing that the items comply with NEN-EN 71-1, 71-2, 71-3, and 71-12 standards.
Declaration of conformity (Declaration of conformity).

",{"_493":5499},{"_27":5304,"_53":5500,"_119":5502},{"_55":5501},"cs37f52f7b0b87de86","

By submitting an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

",{"_27":118,"_119":118},[],[5506,5507,5508,5509,5510,5511,5512,5513],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-teethers","Teething rings","2026-04-09T11:43:12.261Z","/en/idp/selling-rights-teethers",{"_162":5519,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.097Z",{"_55":5521},"csc9db90fccc7635dd",{"_102":5523,"_169":5597,"_53":5598},[5524],{"_105":238,"_55":5525,"_90":108,"_88":2130,"_92":5526,"_94":38,"_95":5527,"_97":297,"_113":38,"_114":5528,"_244":5529,"_116":5577,"_209":5578,"_120":5579,"_122":5580,"_27":5591,"_154":5592,"_156":5593,"_158":297,"_39":5594,"_160":5595},"blt0a0b763bee54040f",{},"2026-04-21T12:52:25.688Z","We believe it is important that our customers buy safe and reliable items via our platform. That is why we want to work with you to ensure that this is properly regulated for higher-risk items, such as personal protective equipment.",[5530,5536,5542,5548,5555,5561],{"_493":5531},{"_27":5532,"_53":5533,"_119":5535}," ",{"_55":5534},"cs611a06710cf85968","

Personal protective equipment (PPE) is a tool designed to protect people from hazards during their work or daily lives. It reduces the risk of injury or exposure to harmful substances.

Personal protective equipment in Category III must provide protection in situations where a failure can directly lead to serious injury or death. That's why these items must meet the highest quality standards and undergo strict inspection and extensive certification. Examples include a safety harness or a life jacket. It's important to us that these items are reliable, safe, of high quality, and fully compliant with applicable laws and regulations. Do you want to offer personal protective equipment Category III via bol? Then you need to have selling rights for your seller account(s).

",{"_493":5537},{"_27":5538,"_53":5539,"_119":5541},"Selling rights are mandatory in the following product categories:",{"_55":5540},"cs35de0896af05e0d6","

Motorcycle trousers
Fall protection kit
Safety glasses
Motorcycle jacket
Ear defenders
Welding goggles
Safety kit for children
Life jacket
Safety buoy
Climbing helmet
Welding helmet
Head protector
Motorcycle suit
Fall protection set
Safety harness
Work earplugs
Children's helmet
Earplugs
Life vest

",{"_493":5543},{"_27":5544,"_53":5545,"_119":5547},"Requesting selling rights",{"_55":5546},"csa4deee65c52bf15b","

To obtain selling rights for personal protective equipment Category III, you must ensure that all your personal protective equipment has the correct quality mark and documentation. This means:

Each personal protective equipment item must have a CE mark followed by the notified body number on the packaging (unless this is not possible due to the nature of the item);
Each personal protective equipment item must have a Declaration of Conformity stating that the manufacturer/importer declares the item has been deemed safe by a notified body;
Each personal protective equipment item must have a valid EU type-examination certificate;
Each personal protective equipment item must have a registered trademark with the BOIP.
You must ensure that you possess the correct quality mark and documentation for every item.

",{"_343":5549},{"_27":5532,"_53":5550,"_119":5552,"_349":350,"_302":351,"_280":5553},{"_55":5551},"cs14f7df73f0aef01f","

If your item does not have a CE mark / Declaration of Conformity / EU type-examination certificate / registered trademark, then the item is not suitable for selling via our platform.

",{"_39":5554,"_37":38},{"_27":118,"_42":118},{"_493":5556},{"_27":5557,"_53":5558,"_119":5560},"To apply for selling rights, follow these steps:",{"_55":5559},"cs5c01aed686c8d80e","

Clean up your product range before submitting an application by removing items that do not meet the above requirements from your offer;
Send the following information (completed) as an application for selling rights to productsafety@bol.com; (Are you applying for these rights for multiple accounts? Then repeat steps A to D for the other accounts.)
A. Seller account name
B. Retailer ID
C. Application date
D. Selling email address
E. Selling rights for: Personal protective equipment category III
F. 'Yes, I agree to the additional terms 'Conditions of Use Professional Sales via bol' for selling rights
We will select 5 items from your offer for a sample check;
These 5 items will be sent to you by email in response to your application;
For these 5 items, you will send:

A photo of the CE marking (including notified body number/institution number)
A valid Declaration of Conformity
The EU type-examination certificate
The BOIP-registration number
We will check the above-mentioned documentation;
If these meet the requirements? Then you will receive selling rights for personal protective equipment Category III;
If these do not meet the requirements? Then we cannot grant selling rights.
You will be informed by email about the outcome of your application.

Once you have received selling rights, personal protective equipment may be offered. The selling rights are checked periodically. Ensure that you can always provide the Declaration of Conformity, CE documents, and a valid EU type-examination certificate for all your personal protective equipment.

To keep the processing time of your application as short as possible, we apply different deadlines for completing a selling rights application. Which deadline applies to you depends on the number of years you have been active on bol.

",{"_523":5562},{"_27":118,"_53":5563,"_119":118,"_528":38,"_529":5565,"_546":118},{"_55":5564},"cs550b35f5d15dfdb2",{"_55":5566,"_88":261,"_27":5567,"_195":5568,"_97":297,"_158":297,"_95":5569,"_156":5569,"_187":534,"_191":5570,"_193":5571,"_92":5572,"_185":38,"_120":5573,"_160":5574,"_39":5576},"blt4ebadb7e950c5ebb","PBM ENG.xlsx","bltdd8f2abe3d663db0","2026-04-23T07:52:23.938Z","9576","PBM_ENG.xlsx",{},[],{"_162":5575,"_164":297,"_165":166,"_90":108},"2026-04-29T09:36:53.265Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4ebadb7e950c5ebb/69e9cfb7cfad63eccd6d5b22/PBM_ENG.xlsx",{"_27":118,"_119":118},"Apply for selling rights for Personal Protective Equipment",[],[5581,5582,5583,5584,5585,5586,5587,5588,5589,5590],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-personal-protective-equipment","Personal Protective Equipment Category III","2026-04-29T09:37:59.199Z","/en/idp/selling-rights-personal-protective-equipment",{"_162":5596,"_164":297,"_165":166,"_90":108},"2026-04-29T09:38:03.468Z",[],{"_55":5599},"cs0620e80642617dc8",{"_102":5601,"_53":5643,"_169":5645},[5602],{"_105":238,"_55":5525,"_90":108,"_88":2130,"_92":5603,"_94":38,"_95":5527,"_97":297,"_113":38,"_114":5528,"_244":5604,"_116":5629,"_209":5578,"_120":5630,"_122":5631,"_27":5591,"_154":5592,"_156":5593,"_158":297,"_39":5594,"_160":5642},{},[5605,5608,5611,5614,5619,5622],{"_493":5606},{"_27":5532,"_53":5607,"_119":5535},{"_55":5534},{"_493":5609},{"_27":5538,"_53":5610,"_119":5541},{"_55":5540},{"_493":5612},{"_27":5544,"_53":5613,"_119":5547},{"_55":5546},{"_343":5615},{"_27":5532,"_53":5616,"_119":5552,"_349":350,"_302":351,"_280":5617},{"_55":5551},{"_39":5618,"_37":38},{"_27":118,"_42":118},{"_493":5620},{"_27":5557,"_53":5621,"_119":5560},{"_55":5559},{"_523":5623},{"_27":118,"_53":5624,"_119":118,"_528":38,"_529":5625,"_546":118},{"_55":5564},{"_55":5566,"_88":261,"_27":5567,"_195":5568,"_97":297,"_158":297,"_95":5569,"_156":5569,"_187":534,"_191":5570,"_193":5571,"_92":5626,"_185":38,"_120":5627,"_160":5628,"_39":5576},{},[],{"_162":5575,"_164":297,"_165":166,"_90":108},{"_27":118,"_119":118},[],[5632,5633,5634,5635,5636,5637,5638,5639,5640,5641],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_162":5596,"_164":297,"_165":166,"_90":108},{"_55":5644},"csc57c53f9f65511ef",[],{"_102":5647,"_53":5671,"_169":5673},[5648],{"_105":238,"_55":5649,"_90":108,"_92":5650,"_94":38,"_88":184,"_95":5651,"_97":112,"_113":38,"_114":5652,"_244":5653,"_116":5654,"_209":118,"_120":5655,"_122":5656,"_27":5665,"_154":5666,"_156":5667,"_158":98,"_39":5668,"_160":5669},"bltdb45c71b36a0055f",{},"2026-01-15T14:09:18.568Z","Within the Clothing, accessories, and beauty theme, you'll find all the information you need about sales permissions or brand authorization. Choose your product category from the left menu. You can submit your request for selling rights or brand authorization via the button on the page in your seller account, unless otherwise specified.",[],{"_27":118,"_119":118},[],[5657,5658,5659,5660,5661,5662,5663,5664],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-clothing-accessories-and-beauty","Clothing, accessories, and beauty","2026-02-06T14:55:22.192Z","/en/idp/selling-rights-clothing-accessories-and-beauty",{"_162":5670,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.766Z",{"_55":5672},"cs1239f4dea8b00134",[5674,5800,5929,5976,6008,6040,6072,6104,6165,6209],{"_102":5675,"_53":5798},[5676],{"_105":238,"_55":5677,"_90":108,"_92":5678,"_94":38,"_88":482,"_95":5679,"_97":112,"_113":38,"_114":5680,"_244":5681,"_116":5781,"_209":118,"_120":5782,"_122":5783,"_27":5792,"_154":5793,"_156":5794,"_158":409,"_39":5795,"_160":5796},"bltbb32f8009664aaa1",{},"2026-01-15T14:09:53.955Z","Find all information regarding selling rights for the Clothing and Shoes category here.",[5682,5686,5691,5699,5707,5715,5719,5737,5743,5748,5754,5760,5776],{"_312":5683},{"_314":4731,"_53":5684,"_318":326},{"_55":5685},"cs5c27c32c9e877f9d",{"_493":5687},{"_27":118,"_53":5688,"_119":5690},{"_55":5689},"cs177c7050a7ae027c","

Do you want to offer clothing and/or shoes? You can offer those items of the brands listed below. Would you like to offer another brand than the ones listed here? In that case, we ask you to show that the brand and your associated range comply with Dutch and/or Belgian laws and regulations as well as with the bol guidelines.

Is the brand you want to sell not listed on this page?

Offering a new brand
To offer a (private label) item from a brand that is not (yet) registered with bol, it must first be assessed by bol. You can submit a trademark (brand) authorisation request via the button below.

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_343":5692},{"_27":5693,"_53":5694,"_119":5696,"_349":504,"_302":351,"_280":5697},"Note 1",{"_55":5695},"cs51f00b07e0f62fd0","

Even if you’ve registered your trademark only as a logo, you’re expected to enter the brand name as text in the brand field of the product information.

",{"_39":5698,"_37":38},{"_27":118,"_42":118},{"_343":5700},{"_27":5701,"_53":5702,"_119":5704,"_349":504,"_302":351,"_280":5705},"Note 2",{"_55":5703},"csf5f2632d2bac3a13","

It’s not allowed to use a brand name that is not registered with BOIP.

",{"_39":5706,"_37":38},{"_27":118,"_42":118},{"_4555":5708},{"_280":5709,"_53":5713},{"_39":5710,"_37":57},{"_27":5711,"_42":5712},"Apply for selling rights for clothing here","https://www.bol.com/sdd/sellingrights/kleding",{"_55":5714},"csc09dce7713e98c07",{"_312":5716},{"_314":574,"_53":5717,"_318":577},{"_55":5718},"cs802525540894d0f4",{"_523":5720},{"_27":574,"_53":5721,"_119":118,"_528":38,"_529":5723,"_546":118},{"_55":5722},"cs9722466abf28944c",{"_55":5724,"_88":184,"_185":38,"_92":5725,"_187":5726,"_95":5727,"_97":409,"_537":118,"_191":5728,"_193":5729,"_195":5730,"_120":5731,"_27":5732,"_156":5733,"_158":409,"_160":5734,"_39":5736},"blteb34e1ad98dba13f",{},"text/csv","2026-03-24T10:03:38.086Z","75683","fashionBrands_(3).csv","blt00d43fbb03520d2f",[],"fashionBrands.csv","2026-04-28T13:18:21.550Z",{"_162":5735,"_164":409,"_165":166,"_90":108},"2026-04-28T13:18:28.219Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blteb34e1ad98dba13f/69f0b39d9a65c375cd73fcb6/fashionBrands_(3).csv",{"_312":5738},{"_314":5739,"_53":5740,"_318":5742},"New Balance",{"_55":5741},"cs6fc7334431e0cf40","conditions-new-balance",{"_493":5744},{"_27":5739,"_53":5745,"_119":5747},{"_55":5746},"cs32b19039caabb169","

To offer the full New Balance footwear range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, request selling rights by clicking the button below.

By submitting an application by clicking the button below, you agree to the terms and conditions and declare that all information provided is true and accurate.

",{"_312":5749},{"_314":5750,"_53":5751,"_318":5753},"adidas",{"_55":5752},"csba7d8ddc85ec0ba5","conditions-adidas",{"_493":5755},{"_27":5756,"_53":5757,"_119":5759},"Adidas",{"_55":5758},"cs6608b9ab63efcbec","

To sell Adidas items, you need selling rights. Adidas may only be offered by selective distributors within certain categories. The list below indicates for which categories selective distribution applies to Adidas.

",{"_523":5761},{"_27":5762,"_53":5763,"_119":118,"_528":38,"_529":5765,"_546":118},"adidas Categories with Selective Distribution",{"_55":5764},"cs5b2e9b00ff6823fb",{"_55":5766,"_88":261,"_195":262,"_27":5767,"_97":264,"_158":264,"_95":5768,"_156":5768,"_187":534,"_191":5769,"_193":5770,"_92":5771,"_185":38,"_120":5772,"_160":5773,"_39":5775},"bltb753c7a4da9b7867","Adidas_categorieen_SD_0103 (1).xlsx","2026-02-19T10:00:22.261Z","21416","Adidas_categorieen_SD_0103_(1).xlsx",{},[],{"_162":5774,"_164":264,"_165":166,"_90":108},"2026-02-19T14:39:08.055Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb753c7a4da9b7867/6996df363300950008abcad8/Adidas_categorieen_SD_0103_(1).xlsx",{"_493":5777},{"_27":118,"_53":5778,"_119":5780},{"_55":5779},"csf8286cef021ac945","

If you can demonstrate that you are a selected distributor, you can contact Adidas via marketplace.management@adidas.com.

Are you not a selected distributor, but would you like to become one for selling via bol? In that case, you can also contact Adidas via marketplace.management@adidas.com. Please indicate that it concerns selective distribution for bol.

",{"_27":118,"_119":118},[],[5784,5785,5786,5787,5788,5789,5790,5791],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-clothing-and-shoes","Clothing & Shoes","2026-03-24T10:04:18.681Z","/en/idp/selling-rights-clothing-and-shoes",{"_162":5797,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.197Z",{"_55":5799},"cs44c373bafde45975",{"_102":5801,"_53":5927},[5802],{"_105":238,"_55":5803,"_90":108,"_92":5804,"_94":38,"_88":2130,"_95":5805,"_97":112,"_113":38,"_114":5806,"_244":5807,"_116":5910,"_209":118,"_120":5911,"_122":5912,"_27":5921,"_154":5922,"_156":5923,"_158":409,"_39":5924,"_160":5925},"blt40f08e6666afc2aa",{},"2026-01-22T11:41:01.602Z","Find all information regarding selling rights for the Jewellery, Jewels and Watches category here.",[5808,5813,5819,5825,5833,5848,5854,5860,5875,5881,5887,5896,5903],{"_493":5809},{"_27":118,"_53":5810,"_119":5812},{"_55":5811},"csf62a616f478e803d","

We want to guarantee the authenticity of certain brands on our platform. That's why, as a partner, you need selling rights for these brands. There are 3 options for this. Read through the options to understand what you need to do to offer a specific brand.

",{"_312":5814},{"_314":5815,"_53":5816,"_318":5818},"Specific A-brands",{"_55":5817},"cs16616f6500cea6f8","a-brands",{"_493":5820},{"_27":5821,"_53":5822,"_119":5824},"1. Do you want to sell jewellery, jewels, and/or watches from specific A-brands?",{"_55":5823},"csc4e89e74ab24634e","

An agreement has been made with the brand owner that the product range of the brand in question can only be offered via bol by authorised providers. For selective distribution, the brand owner applies objective criteria that all providers must meet. This is only possible if you can demonstrate that your product range has been obtained via an official distribution channel of the brand in question. Which brands does this apply to? You can see this in the list below. If this is the case, request selling rights via the button below.

By submitting a request by clicking the button below, you agree to the terms and conditions and declare that all information provided has been filled in truthfully and is correct.

",{"_4555":5826},{"_280":5827,"_53":5831},{"_39":5828,"_37":57},{"_27":5829,"_42":5830},"Request selling rights for A-brands here","https://www.bol.com/sdd/sellingrights/sieraden-juwelen-en-horloges",{"_55":5832},"cs61f0c3568ecbb522",{"_523":5834},{"_27":5835,"_53":5836,"_119":118,"_528":38,"_529":5838,"_546":118},"A-brands",{"_55":5837},"csc5f7303cfe381dd1",{"_55":5839,"_88":261,"_27":5840,"_195":4574,"_97":98,"_158":98,"_95":5841,"_156":5841,"_187":534,"_191":5842,"_193":5840,"_92":5843,"_185":38,"_120":5844,"_160":5845,"_39":5847},"blt2925604ded7f4529","Merken_Sieraden_Authorised_extraverkooprechten-01112023-EN.xlsx","2026-02-17T15:22:11.934Z","10962",{},[],{"_162":5846,"_164":98,"_165":166,"_90":108},"2026-02-17T15:22:36.931Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2925604ded7f4529/699487a34c0d960008e81c80/Merken_Sieraden_Authorised_extraverkooprechten-01112023-EN.xlsx",{"_312":5849},{"_314":5850,"_53":5851,"_318":5853},"Approved brands",{"_55":5852},"cscdff6c9b3d76111f","approved-brands",{"_493":5855},{"_27":5856,"_53":5857,"_119":5859},"2. Is the brand you want to sell listed in the approved brands list?",{"_55":5858},"csb683952e267fdc0b","

You do not need selling rights to sell this brand. Please note, brands mentioned in the list below that also appear in the A-brands list above can only be added if you have requested selling rights for that specific A-brand.

",{"_523":5861},{"_27":5850,"_53":5862,"_119":118,"_528":38,"_529":5864,"_546":118},{"_55":5863},"cscde46118b9f16b2b",{"_55":5865,"_88":2407,"_195":4574,"_27":5866,"_97":264,"_158":409,"_95":5867,"_156":5868,"_187":5726,"_191":5869,"_193":5866,"_92":5870,"_185":38,"_120":5871,"_537":118,"_160":5872,"_39":5874},"bltfecc59fe212b9aee","Merken_Merkbeleid_SieradenHorloges.csv","2025-11-24T14:28:30.176Z","2026-04-21T07:33:44.520Z","33093",{},[],{"_162":5873,"_164":409,"_165":166,"_90":108},"2026-04-21T07:34:24.512Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfecc59fe212b9aee/69e728589bf7d45efa742959/Merken_Merkbeleid_SieradenHorloges.csv",{"_312":5876},{"_314":5877,"_53":5878,"_318":5880},"Request brand",{"_55":5879},"csbb2e41ef2713a68b","request-brand",{"_493":5882},{"_27":5883,"_53":5884,"_119":5886},"3. Is the brand you want to sell not mentioned on this page?",{"_55":5885},"csc56de8860b947d33","

Offering a new jewellery brand
To offer a (private label) brand item from a jewellery brand that is not yet known to bol, it must first be reviewed by bol. You can submit a brand authorisation request via the button below.

If your brand item meets the requirements below, you can request brand authorisation.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The jewellery brand is registered in the correct product category. Click here to check if your brand is registered in the correct product category.
The item must also be registered in this product category with a mention of the correct goods.
Items must have an official GS1-EAN.
The content meets the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

",{"_343":5888},{"_27":5889,"_53":5890,"_119":5892,"_349":504,"_302":5893,"_280":5894},"Please note",{"_55":5891},"cs5fe0bb8c9b2753d5","

Even if you have registered your brand only as a figurative mark, you should enter the brand name as text in the brand field of the content.

","grey",{"_39":5895,"_37":38},{"_27":118,"_42":118},{"_343":5897},{"_27":5889,"_53":5898,"_119":5900,"_349":504,"_302":5893,"_280":5901},{"_55":5899},"csef8ee3e57f61c1dc","

It is not allowed to use a brand name that is not registered with BOIP.

",{"_39":5902,"_37":38},{"_27":118,"_42":118},{"_4555":5904},{"_280":5905,"_53":5908},{"_39":5906,"_37":38},{"_27":5907,"_42":5830},"Request selling rights for jewellery here",{"_55":5909},"cs8b7c2abfe37301e3",{"_27":118,"_119":118},[],[5913,5914,5915,5916,5917,5918,5919,5920],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-jewelry-and-watches","Jewellery, Jewels and Watches","2026-04-28T13:28:32.324Z","/en/idp/selling-rights-jewelry-and-watches",{"_162":5926,"_164":297,"_165":166,"_90":108},"2026-05-05T14:21:31.666Z",{"_55":5928},"cs2762758aeb1d49ff",{"_102":5930,"_53":5974},[5931],{"_105":238,"_55":5932,"_90":108,"_92":5933,"_94":38,"_88":2712,"_95":5934,"_97":112,"_113":38,"_114":5935,"_244":5936,"_116":5957,"_209":118,"_120":5958,"_122":5959,"_27":5968,"_154":5969,"_156":5970,"_158":264,"_39":5971,"_160":5972},"blt56c8ba82de2a3e58",{},"2026-01-12T12:47:28.149Z","Read all about selling rights for the product range of Rimmel London, Max Factor, and Lancaster here.",[5937,5943,5949],{"_493":5938},{"_27":5939,"_53":5940,"_119":5942},"Rimmel London & Max Factor",{"_55":5941},"csf20090691f9be56c","

To sell the complete Rimmel London and Max Factor range, you need selling rights. If you do not yet have these rights and would like to sell items from either of these brands, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list are present.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the product packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you want to apply for sales rights for another seller account directly as well? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Send application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have filled in the above information truthfully and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and terms and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_493":5944},{"_27":5945,"_53":5946,"_119":5948},"Lancaster",{"_55":5947},"cs0453f64ca281512f","

The Lancaster brand may only be offered by selective distributors. For selective distribution, the brand owner, in this case the Lancaster brand, applies objective criteria that all distributors must meet. For partners who are not selective distributors, offers of the Lancaster brand will be taken offline.

",{"_4555":5950},{"_280":5951,"_53":5955},{"_39":5952,"_37":57},{"_27":5953,"_42":5954},"Request sales rights for Lancaster here","https://www.bol.com/sdd/sellingrights/lancaster",{"_55":5956},"csed5f575020fa853b",{"_27":118,"_119":118},[],[5960,5961,5962,5963,5964,5965,5966,5967],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-coty","Coty (& Lancaster)","2026-02-24T13:38:15.522Z","/en/idp/selling-rights-coty",{"_162":5973,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.086Z",{"_55":5975},"csecaae2b36cf2fa22",{"_102":5977,"_53":6006},[5978],{"_105":238,"_55":5979,"_90":108,"_92":5980,"_94":38,"_88":184,"_95":5981,"_97":112,"_113":38,"_114":5982,"_244":5983,"_116":5989,"_209":118,"_120":5990,"_122":5991,"_27":6000,"_154":6001,"_156":6002,"_158":264,"_39":6003,"_160":6004},"bltcaf90e6b1b9a4531",{},"2026-01-15T07:54:27.661Z","As of November 1, 2023, selling rights apply to the entire KEVIN.MURPHY product range.",[5984],{"_493":5985},{"_27":118,"_53":5986,"_119":5988},{"_55":5987},"csc628efba24d90029","

For partners currently offering the product range but without selling rights, a sell-out period applies to existing stock. The sell-out period is 1 month for each year the partner has been active on the respective seller account. Do you want to continue selling the product range after this sell-out period? Then quickly apply for selling rights by sending the documents below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with their corresponding EANs from the previously uploaded list appear.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the product packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully provided the above information and that the information provided is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms must be made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_27":118,"_119":118},[],[5992,5993,5994,5995,5996,5997,5998,5999],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-kevin-murphy","KEVIN.MURPHY","2026-02-24T14:48:55.286Z","/en/idp/selling-rights-kevin-murphy",{"_162":6005,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.102Z",{"_55":6007},"csc2f1f70f43364997",{"_102":6009,"_53":6038},[6010],{"_105":238,"_55":6011,"_90":108,"_92":6012,"_94":38,"_88":184,"_95":6013,"_97":112,"_113":38,"_114":6014,"_244":6015,"_116":6021,"_209":118,"_120":6022,"_122":6023,"_27":6032,"_154":6033,"_156":6034,"_158":98,"_39":6035,"_160":6036},"blt69c1d85f7decc369",{},"2026-01-22T11:40:52.736Z","Find all information here regarding selling rights for the Shea Moisture product range.",[6016],{"_493":6017},{"_27":118,"_53":6018,"_119":6020},{"_55":6019},"cse437d29315c38d2f","To sell the complete Shea Moisture range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with their corresponding EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If yes, what is the sales account number of the seller account for which you wish to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[6024,6025,6026,6027,6028,6029,6030,6031],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-shea-moisture","Shea Moisture","2026-02-24T13:14:30.115Z","/en/idp/selling-rights-shea-moisture",{"_162":6037,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.119Z",{"_55":6039},"cs6015a07ac6053fab",{"_102":6041,"_53":6070},[6042],{"_105":238,"_55":6043,"_90":108,"_92":6044,"_94":38,"_88":177,"_95":6045,"_97":112,"_113":38,"_114":6046,"_244":6047,"_116":6053,"_209":118,"_120":6054,"_122":6055,"_27":6064,"_154":6065,"_156":6066,"_158":98,"_39":6067,"_160":6068},"blta050079a4d255c87",{},"2026-01-12T12:20:09.956Z","As of April 29, 2025, sales rights apply to the entire Biodermal product range.",[6048],{"_493":6049},{"_27":118,"_53":6050,"_119":6052},{"_55":6051},"cs898c9fc6c1fa61f2","

To sell the complete Biodermal range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list are present.
Black out the purchase prices for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and terms has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[6056,6057,6058,6059,6060,6061,6062,6063],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-biodermal","Biodermal","2026-02-24T14:13:09.190Z","/en/idp/selling-rights-biodermal",{"_162":6069,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.007Z",{"_55":6071},"cs271f1e6745282c88",{"_102":6073,"_53":6102},[6074],{"_105":238,"_55":6075,"_90":108,"_92":6076,"_94":38,"_88":5195,"_95":6077,"_97":112,"_113":38,"_114":6078,"_244":6079,"_116":6085,"_209":118,"_120":6086,"_122":6087,"_27":6096,"_154":6097,"_156":6098,"_158":264,"_39":6099,"_160":6100},"blta6740a9b44d65981",{},"2026-01-19T15:44:48.653Z","Find all information here regarding selling rights for the Nanolash product range.",[6080],{"_493":6081},{"_27":118,"_53":6082,"_119":6084},{"_55":6083},"csdaa498cff9ca281b","

To sell the complete Nanolash range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 products you wish to offer, including the corresponding EANs (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
Your 2 most recent purchase invoices, showing the products and the corresponding EANs from the previously uploaded list. Please make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
At least 3 self-taken photos of 3 products from the previously uploaded list and invoices. Ensure that the product packaging and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
Would you also like to apply for sales rights for another sales account? If so, what is the sales account number for which you would like to request this right?
Submit your application. By submitting an application to the email address below, you agree to the terms and conditions and confirm that the above information has been truthfully completed and that the provided information is correct.

Confidential or (competitively) sensitive information, such as purchase prices, quantities, and conditions, must be made unreadable. Only then can we process your application.

Send the above documents via email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[6088,6089,6090,6091,6092,6093,6094,6095],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-nanolash","Nanolash","2026-02-24T14:40:54.848Z","/en/idp/selling-rights-nanolash",{"_162":6101,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.016Z",{"_55":6103},"cs3f0f590cfcdab99d",{"_102":6105,"_53":6163},[6106],{"_105":238,"_55":6107,"_90":108,"_88":5195,"_92":6108,"_94":38,"_95":6109,"_97":112,"_113":38,"_114":6110,"_244":6111,"_116":6146,"_209":118,"_120":6147,"_122":6148,"_27":6157,"_154":6158,"_156":6159,"_158":98,"_39":6160,"_160":6161},"bltb13c2fa99bd3a8ee",{},"2026-01-21T15:20:44.134Z","Find all information regarding sales rights for the Perfume category here. ",[6112,6117,6123,6138],{"_493":6113},{"_27":118,"_53":6114,"_119":6116},{"_55":6115},"cs2c86f210f8c37843","

To offer certain A-brands within the Eau de Parfum, Eau de Toilette, and Eau de Cologne categories, you need sales rights. If you do not yet have these rights and wish to sell items from the brands listed below within these categories, please request sales rights by submitting the following documents:

A list of at least 3 items you wish to offer, including their EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with their EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices and conditions has been made unreadable. Only then can we process your application. Send the above documents in an email to: verkooprechten@bol.com

",{"_493":6118},{"_27":6119,"_53":6120,"_119":6122},"Lattafa, Creed en French Avenue",{"_55":6121},"cs142a875666e50261","

You need selling rights to sell A-brand perfumes Lattafa, Creed and French Avenue.

If you’re currently selling 1 of these perfumes, a sell-out period applies. The sell-out period is 1 month per year that your seller account has been active, with a maximum of 6 months. We round up the sell-out period, which means that if you’ve been active for 2 years and 1 month, we’ll round up to 3 years. If you want to continue to sell these items, apply for selling rights before April 17th.

",{"_523":6124},{"_27":574,"_53":6125,"_119":118,"_528":38,"_529":6127,"_546":118},{"_55":6126},"csa24d3521e17f2ae5",{"_55":6128,"_88":261,"_27":6129,"_195":6130,"_97":409,"_158":409,"_95":6131,"_156":6131,"_187":534,"_191":6132,"_193":6129,"_92":6133,"_185":38,"_120":6134,"_160":6135,"_39":6137},"blt26faacb982871368","Parfum2303.xlsx","bltd766beee5e85ea64","2026-03-23T15:12:52.881Z","10359",{},[],{"_162":6136,"_164":409,"_165":166,"_90":108},"2026-03-23T15:15:30.046Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt26faacb982871368/69c15874c3007532a38929c4/Parfum2303.xlsx",{"_343":6139},{"_27":5206,"_53":6140,"_119":6142,"_349":504,"_302":351,"_280":6143},{"_55":6141},"csb699f04403d34ee4","

Please ensure you are aware of the legal requirements for selling cosmetics. This also applies to selling perfume. Read carefully what this entails by clicking the button below.

",{"_39":6144,"_37":38},{"_27":6145,"_42":4330},"Legal requirements for cosmetics",{"_27":118,"_119":118},[],[6149,6150,6151,6152,6153,6154,6155,6156],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"sales-rights-perfume","Perfume","2026-04-14T08:34:45.957Z","/en/idp/sales-rights-perfume",{"_162":6162,"_164":98,"_165":166,"_90":108},"2026-04-14T08:34:49.611Z",{"_55":6164},"csc9f918f6bb78c1cf",{"_102":6166,"_53":6207},[6167],{"_105":238,"_55":6168,"_90":108,"_92":6169,"_94":38,"_88":2130,"_95":6170,"_97":112,"_113":38,"_114":6171,"_244":6172,"_116":6190,"_209":118,"_120":6191,"_122":6192,"_27":6201,"_154":6202,"_156":6203,"_158":409,"_39":6204,"_160":6205},"blt500e402b4cceb0b5",{},"2026-01-27T14:14:02.196Z","To sell the complete Montale/Mancera range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.",[6173,6177,6182],{"_493":6174},{"_27":5272,"_53":6175,"_119":5275},{"_55":6176},"cs5884ba3cedae081e",{"_493":6178},{"_27":118,"_53":6179,"_119":6181},{"_55":6180},"csc49f829400305133","

A list of at least 3 items you wish to offer, including their corresponding EANs.
Please also indicate for which brands you are applying for sales rights (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with their corresponding EANs from the previously uploaded list appear.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By submitting an application to the email address below, you agree to the terms and conditions and declare that you have truthfully provided the above information and that the information provided is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_343":6183},{"_27":5206,"_53":6184,"_119":6186,"_349":504,"_302":351,"_280":6187},{"_55":6185},"cs3f66311bee23dd68","

Please ensure you are aware of the legal requirements for selling cosmetics. This also applies to the sale of perfume. Read carefully what this entails via the following button.

",{"_39":6188,"_37":57},{"_27":6145,"_42":6189},"https://api.partnerplatform.stg.bol.io/en/idp/assortment-policy-beauty-and-personal-care",{"_27":118,"_119":118},[],[6193,6194,6195,6196,6197,6198,6199,6200],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-montale-mancera","Montale/Mancera","2026-04-09T11:51:41.099Z","/en/idp/selling-rights-montale-mancera",{"_162":6206,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.755Z",{"_55":6208},"cs69fa1251b42d590a",{"_102":6210,"_53":6239},[6211],{"_105":238,"_55":6212,"_88":5195,"_90":108,"_92":6213,"_94":38,"_95":6214,"_97":112,"_113":38,"_114":6215,"_244":6216,"_116":6222,"_209":118,"_120":6223,"_122":6224,"_27":6233,"_154":6234,"_156":6235,"_158":98,"_39":6236,"_160":6237},"bltf3bc6265b14a031e",{},"2026-01-22T11:39:52.473Z","Find all information about selling rights for the Satisfyer product range here. ",[6217],{"_493":6218},{"_27":118,"_53":6219,"_119":6221},{"_55":6220},"cs3a803adae6e15bec","To offer the full Satisfyer product range, you need selling rights. If you don't have these rights yet and want to sell items from this brand, please request selling rights by sending the documents below.

A list of at least 3 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with the corresponding EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_27":118,"_119":118},[],[6225,6226,6227,6228,6229,6230,6231,6232],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"satisfyer-selling-rights","Satisfyer","2026-04-14T08:34:00.322Z","/en/idp/satisfyer-selling-rights",{"_162":6238,"_164":98,"_165":166,"_90":108},"2026-04-14T08:34:04.052Z",{"_55":6240},"cs251094da59d2ad4b",{"_102":6242,"_53":6269,"_169":6271},[6243],{"_105":238,"_55":6244,"_90":108,"_92":6245,"_94":38,"_88":184,"_95":6246,"_97":297,"_113":38,"_114":6247,"_244":6248,"_116":6249,"_209":6250,"_120":6251,"_122":6252,"_27":6263,"_154":6264,"_156":6265,"_158":297,"_39":6266,"_160":6267},"bltab6e143e2ba3a7e6",{},"2026-04-08T12:29:45.596Z","In order to sell via bol, you need selling rights for some brands and items.",[],{"_27":118,"_119":118},"Request selling rights for personal care items",[],[6253,6254,6255,6256,6257,6258,6259,6260,6261,6262],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-personal-care","Personal care","2026-04-08T13:20:17.875Z","/en/idp/selling-rights-personal-care",{"_162":6268,"_164":297,"_165":166,"_90":108},"2026-04-08T13:21:51.286Z",{"_55":6270},"csd1c105569f27f73b",[6272],{"_102":6273,"_53":6313},[6274],{"_105":238,"_55":6275,"_90":108,"_92":6276,"_94":38,"_88":5195,"_95":6277,"_97":297,"_113":38,"_114":6278,"_244":6279,"_116":6293,"_209":6294,"_120":6295,"_122":6296,"_27":6307,"_154":6308,"_156":6309,"_158":297,"_39":6310,"_160":6311},"bltbb1797bc7b9ffbf0",{},"2026-04-08T09:20:04.063Z","If you want to sell Philips Sonicare and Oral-B brush heads via bol, you need selling rights. We introduced these selling rights to keep our platform safe and reliable.",[6280,6286],{"_493":6281},{"_27":6282,"_53":6283,"_119":6285},"Sell-out period",{"_55":6284},"csec763844cfe3d723","

For existing partners who currently offer brush heads, a sell-out period applies. The sell-out period is 1 month for every year you’ve been active on your seller account, with a maximum of 6 months.
We round the sell-out period up. If you’ve been active for 2 years and 1 month, for example, your sell-out period is 3 months. You can then sell your assortment until 15 July 2026. If you’d like to continue selling these items, it’s important that you apply for new selling rights before this date.

",{"_321":6287},{"_321":6288,"_53":6291},[6289],{"_55":6290,"_105":326},"blta9a6d6065739f4b7",{"_55":6292},"cs69b0f3b26e54806d",{"_27":118,"_119":118},"Request selling rights for Oral-B and Philips Sonicare brush heads",[],[6297,6298,6299,6300,6301,6302,6303,6304,6305,6306],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-brush-heads","Oral-B & Philips Sonicare brush heads","2026-04-08T13:23:09.303Z","/en/idp/selling-rights-brush-heads",{"_162":6312,"_164":297,"_165":166,"_90":108},"2026-04-08T13:31:59.123Z",{"_55":6314},"csad04f97fc1789cff",{"_102":6316,"_53":6339,"_169":6341},[6317],{"_105":238,"_55":6318,"_90":108,"_92":6319,"_94":38,"_88":110,"_95":6320,"_97":112,"_113":38,"_114":6321,"_244":6322,"_116":6323,"_209":118,"_120":6324,"_122":6325,"_27":6334,"_154":2395,"_156":6335,"_158":264,"_39":6336,"_160":6337},"blt17154dada317e89d",{},"2026-01-22T11:41:07.430Z","Want to know more about selling toys via our platform? Within the 'Toys' theme, you'll find all information about selling rights or brand authorization. Choose your product category from the left menu. You submit the application for selling rights or brand authorization via the button on your seller account page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[6326,6327,6328,6329,6330,6331,6332,6333],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-toys","2026-01-27T09:04:43.779Z","/en/idp/selling-rights-toys",{"_162":6338,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.787Z",{"_55":6340},"csf44587c83c518b54",[6342,6400,6441,6500,6554,6594],{"_102":6343,"_53":6398},[6344],{"_105":238,"_55":6345,"_90":108,"_92":6346,"_94":38,"_88":177,"_95":6347,"_97":112,"_113":38,"_114":6348,"_244":6349,"_116":6381,"_209":118,"_120":6382,"_122":6383,"_27":6392,"_154":6393,"_156":6394,"_158":409,"_39":6395,"_160":6396},"blt732927374e7e1583",{},"2026-01-14T10:58:34.722Z","Find all information regarding selling rights for the Hoverboards category here.",[6350,6355,6363,6367],{"_493":6351},{"_27":118,"_53":6352,"_119":6354},{"_55":6353},"csd4f4981951cf66ba","

It is possible to offer hoverboards from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and its product range comply with Dutch and Belgian laws and regulations and bol guidelines.

Hoverboards must meet the following requirements

Specifically for the hoverboard: Wma Machinery Directive (2006/42/EC)
Specifically for the power supply of the hoverboard: WEM Low Voltage Directive (2014/35/EU)
CE marking visible on the item and/or product packaging. See our assortment policy for more information. Here you will find more information about the CE marking and the necessary Technical documentation and EU declaration of conformity.
On the points below in accordance with the mentioned articles from the UL2272 standard (full UL certification also suffices)

",{"_4555":6356},{"_280":6357,"_53":6361},{"_39":6358,"_37":57},{"_27":6359,"_42":6360},"Request sales rights for Hoverboards here","https://www.bol.com/sdd/sellingrights/hoverboards",{"_55":6362},"csac31a27be0536588",{"_312":6364},{"_314":574,"_53":6365,"_318":577},{"_55":6366},"cs753de0b6e3baf7ea",{"_523":6368},{"_27":574,"_53":6369,"_119":118,"_528":38,"_529":6371,"_546":118},{"_55":6370},"cs724f61bf330027f3",{"_55":6372,"_88":261,"_195":262,"_27":6373,"_97":264,"_158":264,"_95":6374,"_156":6374,"_187":534,"_191":6375,"_193":6373,"_92":6376,"_185":38,"_120":6377,"_160":6378,"_39":6380},"bltf9753bc86ccf4fef","Merken_merkbeleid_hooverboards.xlsx","2025-11-14T13:24:03.661Z","10171",{},[],{"_162":6379,"_164":264,"_165":166,"_90":108},"2026-01-14T11:29:58.778Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9753bc86ccf4fef/69172d738c5f3b4a0103f1f9/Merken_merkbeleid_hooverboards.xlsx",{"_27":118,"_119":118},[],[6384,6385,6386,6387,6388,6389,6390,6391],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-hoverboards","Hoverboards","2026-04-09T11:55:47.184Z","/en/idp/selling-rights-hoverboards",{"_162":6397,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.120Z",{"_55":6399},"csff7a31cbec979dc1",{"_102":6401,"_53":6439},[6402],{"_105":238,"_55":6403,"_90":108,"_92":6404,"_94":38,"_88":177,"_95":6405,"_97":112,"_113":38,"_114":6406,"_244":6407,"_116":6422,"_209":118,"_120":6423,"_122":6424,"_27":6433,"_154":6434,"_156":6435,"_158":98,"_39":6436,"_160":6437},"bltcdfab407cbb93c6e",{},"2026-01-12T14:56:35.835Z","Do you want to offer electric scooters (e-scooters) on our platform? Then you must demonstrate that the brand and its associated product range comply with Dutch and Belgian laws and regulations and bol guidelines. To determine whether the brand complies with bol guidelines and safety and quality requirements, we conduct a check.",[6408,6414],{"_493":6409},{"_27":6410,"_53":6411,"_119":6413},"Electric scooters must meet the following requirements:",{"_55":6412},"cs19d511b0d44e839f","

CE marking guidelines:

The electric scooter. Directive 2006/42/EC (Machinery Directive); and
The power supply of the electric scooter: Directive 2014/35/EU (Low Voltage Directive) for placing electrical equipment designed for use within certain voltage limits on the market.

This means that the CE marking must be visible on the item and/or product packaging. See our product range policy for more information. Here you will find more information about CE marking and the necessary Technical documentation and EU Declaration of Conformity;

Additionally, we only offer e-scooters with a power output or assistance up to a maximum of 25 km/h. We do not allow e-scooters with higher speeds on the platform, and thus we comply with the directive of a maximum of 25 KM/H for e-scooters.

Electric scooters with a seat require vehicle registration in Belgium. So, make sure to clearly state this in your item description.

Registration requirement
As of July 1, 2025, a registration requirement will apply to all special mopeds newly introduced into traffic. From this date, newly approved vehicles, including electric scooters, must apply for a license plate with the RDW.

With the introduction of mandatory registration for this category of vehicles (light electric vehicles without pedal assistance), it will be clear to everyone whether a vehicle is approved as a special moped and is allowed to drive on public roads. For more information, consult the RDW website.

By submitting a request by clicking the button below, you agree to the terms and conditions and confirm that all information has been truthfully completed and that the provided information is correct.",{"_4555":6415},{"_280":6416,"_53":6420},{"_39":6417,"_37":57},{"_27":6418,"_42":6419},"Apply here for selling rights for electric scooters","https://www.bol.com/sdd/sellingrights/elektrische-steps",{"_55":6421},"cs74051c0791ed6cca",{"_27":118,"_119":118},[],[6425,6426,6427,6428,6429,6430,6431,6432],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-electric-scooters","Electric scooters","2026-03-20T14:25:04.983Z","/en/idp/selling-rights-electric-scooters",{"_162":6438,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.865Z",{"_55":6440},"csb2e666218b7ea958",{"_102":6442,"_53":6498},[6443],{"_105":238,"_55":6444,"_90":108,"_92":6445,"_94":38,"_88":177,"_95":6446,"_97":112,"_113":38,"_114":6447,"_244":6448,"_116":6481,"_209":118,"_120":6482,"_122":6483,"_27":6492,"_154":6493,"_156":6494,"_158":201,"_39":6495,"_160":6496},"blta15ed90a4972c6fc",{},"2026-01-27T09:17:38.144Z","Find all information here regarding selling rights for the Squishy product range.",[6449,6454,6462,6466],{"_493":6450},{"_27":118,"_53":6451,"_119":6453},{"_55":6452},"cs18ad4b01f2725a79","

You can offer Squishy from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and your corresponding product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

Are you:

Reseller?
The product reliability of large, recognized brands is generally proven. In the exceptional case of a quality issue, the brand takes responsibility, for example, through a recall. Thanks to this guarantee, a further assessment process for selling via bol is not required. Naturally, smaller, unknown brands or brands without an establishment in the European Union are also welcome. However, an assessment process applies to these brands. Are you a reseller? Let us know which brand you want to sell, and we will inform you about the next steps as soon as possible.
Brand owner?
Do you, as a brand owner, want to offer your product range via bol? Then an assessment process also applies. With this assessment process and continuous monitoring of your product range, we guarantee product safety and authenticity for our customers. Let us know which brand you want to sell and that you want to start an assessment project. We will inform you about the next steps as soon as possible.

",{"_4555":6455},{"_280":6456,"_53":6460},{"_39":6457,"_37":38},{"_27":6458,"_42":6459},"Request selling rights for Squishy here","https://www.bol.com/sdd/sellingrights/squishy",{"_55":6461},"cs4f36d947e7dd3a3b",{"_312":6463},{"_314":574,"_53":6464,"_318":577},{"_55":6465},"cs702317b8ad02b03e",{"_523":6467},{"_27":574,"_53":6468,"_119":118,"_528":38,"_529":6470,"_546":118},{"_55":6469},"cs79cfdaeff10bc176",{"_55":6471,"_88":2407,"_195":4574,"_27":6472,"_97":264,"_158":409,"_95":6473,"_156":6474,"_187":5726,"_191":6475,"_193":6472,"_92":6476,"_185":38,"_120":6477,"_537":118,"_160":6478,"_39":6480},"bltf40ce197f52ea310","Brands_Squisy.csv","2025-11-24T15:17:30.862Z","2026-04-21T08:01:07.539Z","124",{},[],{"_162":6479,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:47.339Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf40ce197f52ea310/69e72ec34f6fc2e195f51852/Brands_Squisy.csv",{"_27":118,"_119":118},[],[6484,6485,6486,6487,6488,6489,6490,6491],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-squishy","Squishy","2026-02-16T19:11:50.835Z","/en/idp/selling-rights-squishy",{"_162":6497,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.776Z",{"_55":6499},"cs0732692f5ccfbb74",{"_102":6501,"_53":6552},[6502],{"_105":238,"_55":6503,"_90":108,"_92":6504,"_94":38,"_88":532,"_95":6505,"_97":112,"_113":38,"_114":6506,"_244":6507,"_116":6535,"_209":118,"_120":6536,"_122":6537,"_27":6546,"_154":6547,"_156":6548,"_158":264,"_39":6549,"_160":6550},"blt23f88e0a7832bacc",{},"2026-01-19T15:45:05.070Z","Find all information here regarding selling rights for the product range of Nintendo & Sony Playstation.",[6508,6513,6521],{"_493":6509},{"_27":118,"_53":6510,"_119":6512},{"_55":6511},"cseec3a791a0662aac","

To offer Nintendo & Sony PlayStation within the categories listed below, you need selling rights. If you do not yet have these rights and would like to sell items from the brands listed below within these categories, please apply for selling rights by clicking the button below.

",{"_4555":6514},{"_280":6515,"_53":6519},{"_39":6516,"_37":38},{"_27":6517,"_42":6518},"Request selling rights here for Nintendo & Sony Playstation","https://partner.bol.com/sdd/sellingrights/playstation-nintendo",{"_55":6520},"cs6eecaeaae0ea5fee",{"_523":6522},{"_27":118,"_53":6523,"_119":118,"_528":38,"_529":6525,"_546":118},{"_55":6524},"cse250a303bb9c99bb",{"_55":6526,"_88":261,"_27":6527,"_195":4574,"_97":201,"_158":201,"_95":6528,"_156":6528,"_187":534,"_191":6529,"_193":6527,"_92":6530,"_185":38,"_120":6531,"_160":6532,"_39":6534},"blt01c8cbb535c0df7a","Engelse-vertaling-Nintendo-en-Sony-Playstation.xlsx","2026-02-16T19:16:59.614Z","9691",{},[],{"_162":6533,"_164":201,"_165":166,"_90":108},"2026-02-16T19:17:25.479Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt01c8cbb535c0df7a/69936d2bf972a80008bb129e/Engelse-vertaling-Nintendo-en-Sony-Playstation.xlsx",{"_27":118,"_119":118},[],[6538,6539,6540,6541,6542,6543,6544,6545],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-sony-playstation","Nintendo & Sony Playstation (4 DualShock controllers)","2026-02-24T13:15:46.028Z","/en/idp/selling-rights-sony-playstation",{"_162":6551,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.056Z",{"_55":6553},"cs2c5ba382bc3abe91",{"_102":6555,"_53":6592},[6556],{"_105":238,"_55":6557,"_90":108,"_92":6558,"_94":38,"_88":177,"_95":6559,"_97":112,"_113":38,"_114":6560,"_244":6561,"_116":6575,"_209":118,"_120":6576,"_122":6577,"_27":6586,"_154":6587,"_156":6588,"_158":98,"_39":6589,"_160":6590},"blta00c5b8f361121d6",{},"2026-01-21T15:20:30.783Z","Selling rights apply to the entire LEGO product range and only the 'Trading Cards' category for Pokémon.",[6562,6567],{"_493":6563},{"_27":118,"_53":6564,"_119":6566},{"_55":6565},"csfed8e2e4fd717f5c","

To offer the full product range of Pokémon (within the 'Trading Cards' category) and LEGO, you need selling rights. If you do not yet have these rights and wish to sell items from one of these brands, please request selling rights by clicking the button below.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_4555":6568},{"_280":6569,"_53":6573},{"_39":6570,"_37":57},{"_27":6571,"_42":6572},"Request selling rights for Pokémon and/or LEGO here","https://partner.bol.com/sdd/sellingrights/pokemon-en-lego",{"_55":6574},"cs5c2de258bfb3d3b9",{"_27":118,"_119":118},[],[6578,6579,6580,6581,6582,6583,6584,6585],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"pokemon-and-lego-selling-rights","Pokémon & LEGO","2026-02-24T13:08:01.793Z","/en/idp/pokemon-and-lego-selling-rights",{"_162":6591,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.832Z",{"_55":6593},"cs22654b6aa55a20f0",{"_102":6595,"_53":6628},[6596],{"_105":238,"_55":6597,"_90":108,"_92":6598,"_94":38,"_88":177,"_95":6599,"_97":112,"_113":38,"_114":6600,"_244":6601,"_116":6611,"_209":118,"_120":6612,"_122":6613,"_27":6622,"_154":6623,"_156":6624,"_158":264,"_39":6625,"_160":6626},"blt25c525c534310db7",{},"2026-01-27T14:14:15.922Z","As of September 29, 2025, selling rights will apply to the entire product range for Labubu.",[6602,6606],{"_493":6603},{"_27":5272,"_53":6604,"_119":5275},{"_55":6605},"cse15b4eca4437ead0",{"_493":6607},{"_27":118,"_53":6608,"_119":6610},{"_55":6609},"csb0c546597029a51b","

Do you wish to sell items from this brand via our platform? Then quickly apply for selling rights by submitting the documents below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices from the official supplier PopMart, on which the items with their corresponding EANs from the previously uploaded list are visible.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
- For Labubu, you must have purchased at least 50 items of each type you wish to sell. This must be visible on at least 2 of the most recent purchase invoices.
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
A stock photo showing the purchased items.
You must have been active via bol for at least 1 year.
- Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit request. By submitting a request to the email address below, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or commercially sensitive information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your request.

Send the above documents in an email to: verkooprechten@bol.com

",{"_119":118,"_27":118},[],[6614,6615,6616,6617,6618,6619,6620,6621],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-labubu","Labubu","2026-02-24T13:18:36.427Z","/en/idp/selling-rights-labubu",{"_162":6627,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.142Z",{"_55":6629},"csb94aa7817958a279",{"_102":6631,"_53":6654,"_169":6656},[6632],{"_105":238,"_55":6633,"_90":108,"_92":6634,"_94":38,"_88":110,"_95":6635,"_97":112,"_113":38,"_114":6636,"_244":6637,"_116":6638,"_209":118,"_120":6639,"_122":6640,"_27":6649,"_154":1959,"_156":6650,"_158":98,"_39":6651,"_160":6652},"blt1934110d927d7dfb",{},"2026-01-12T12:46:59.608Z","Read here about selling rights or brand authorization within Computer & Electronics. Choose your product category in the submenu. You submit the application for selling rights or brand authorization via your product category page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[6641,6642,6643,6644,6645,6646,6647,6648],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-computer-and-electronics","2026-01-29T11:09:26.083Z","/en/idp/selling-rights-computer-and-electronics",{"_162":6653,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.131Z",{"_55":6655},"csecbc297248b6a216",[6657,6884,6945,7007,7083,7249,7327],{"_102":6658,"_53":6882},[6659],{"_105":238,"_55":6660,"_90":108,"_92":6661,"_94":38,"_88":482,"_95":6662,"_97":112,"_113":38,"_114":6663,"_244":6664,"_116":6865,"_209":118,"_120":6866,"_122":6867,"_27":6876,"_154":6877,"_156":6878,"_158":297,"_39":6879,"_160":6880},"blt2d6f51c4e59d0e30",{},"2026-01-12T09:26:25.746Z","Find all information about the Image & Sound category here",[6665,6671,6676,6683,6691,6697,6702,6708,6715,6721,6727,6734,6739,6746,6761,6769,6775,6780,6788,6794,6799,6807,6813,6818,6834,6839,6846,6852,6857],{"_312":6666},{"_314":6667,"_53":6668,"_318":6670},"Apple",{"_55":6669},"cse0ed12c58dc11894","apple",{"_493":6672},{"_27":6667,"_53":6673,"_119":6675},{"_55":6674},"cs3e478a3d56da6668","

To offer the full Apple product range, you need selling rights. If you do not yet have these rights and wish to sell items from this brand, please request selling rights by clicking the button below.

Conditions for minimum purchase quantities

For hardware, you must have purchased at least 100 items. This must be visible on at least 2 of your most recent purchase invoices.
For accessories, you must have purchased at least 400 items. This must be visible on at least 2 of your most recent purchase invoices.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_343":6677},{"_27":5889,"_53":6678,"_119":6680,"_349":504,"_302":5893,"_280":6681},{"_55":6679},"cs8852b5dab3150a71","

The form has not yet been updated. We are working on this. Of course, we want to process your request as quickly as possible. Therefore, choose from the options below, and we will process your request.

If you want to request selling rights for Hardware, choose Image.
If you want to request selling rights for Accessories, choose Sound.
If you want to request selling rights for both, choose Image & Sound.

",{"_39":6682,"_37":38},{"_27":118,"_42":118},{"_4555":6684},{"_280":6685,"_53":6689},{"_39":6686,"_37":57},{"_27":6687,"_42":6688},"Request selling rights for Apple here","https://partner.bol.com/sdd/sellingrights/beeld-en-geluid",{"_55":6690},"cs10b5cfd02ace3014",{"_312":6692},{"_314":6693,"_53":6694,"_318":6696},"Samsung",{"_55":6695},"cscfec16896ed6b6df","samsung",{"_493":6698},{"_27":6693,"_53":6699,"_119":6701},{"_55":6700},"csd17d515d898080bf","

As of October 21, 2025, a new additional condition will apply to the Samsung television product range. This new condition only applies to partners who wish to request selling rights for Samsung televisions. For all other categories, the existing conditions below remain unchanged.

New additional condition for Samsung televisions
As a partner, you must prove that you have a demonstrable reputation and a track record of at least one year in the Samsung television market. This can be done, for example, by sharing aggregated sales data, an existing webshop, or another existing sales channel (such as on another platform). The information we need from you will become clear during the online application process.*

*If you share information, please redact any data not necessary for assessment. For example, confidential or (competition-sensitive) information such as purchase prices and conditions. Only then can we process your request.

Existing conditions for other Samsung product groups (unchanged)
For the product groups below, the current conditions still apply, but without the new additional requirement of a track record for Samsung televisions:

Chargers for mobile phones, tablets, smartwatches, or activity trackers
Batteries for mobile phones, tablets, or laptops
Mobile phone and tablet cables
Power adapters for Apple laptops
In-ear headphones
Phone cases
Televisions + track record of proven market player (only for Samsung TVs)
Tablets
Smartwatches
Activity trackers
Smartphones

Conditions for minimum purchase quantities (unchanged)

For hardware, you must have purchased at least 100 items, visible on at least 2 of your most recent purchase invoices.
For accessories, you must have purchased at least 400 items, visible on at least 2 of your most recent purchase invoices.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_343":6703},{"_27":5889,"_53":6704,"_119":6680,"_349":504,"_302":5893,"_280":6706},{"_55":6705},"cs99d58a24be50a91a",{"_39":6707,"_37":38},{"_27":118,"_42":118},{"_4555":6709},{"_280":6710,"_53":6713},{"_39":6711,"_37":57},{"_27":6712,"_42":6688},"Request selling rights for Samsung here",{"_55":6714},"cs30a150555632f98e",{"_312":6716},{"_314":6717,"_53":6718,"_318":6720},"In-ear headphones",{"_55":6719},"csc3a6ef66a144cd59","in-ear-headphones",{"_493":6722},{"_27":6723,"_53":6724,"_119":6726},"(In-ear) headphones",{"_55":6725},"cs0433ad8ebf45ee15","

It is possible to offer in-ear headphones from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

1. Do you want to sell headphones from the brands Edifier, Sony, Fresh n Rebel, Jabra, or Sennheiser?

This is only possible if you can demonstrate that your product range has been obtained through an official distribution channel of the respective brand. If this is the case, please request selling rights using the form below.

",{"_4555":6728},{"_280":6729,"_53":6732},{"_39":6730,"_37":57},{"_27":6731,"_42":6688},"Request selling rights for (in-ear) headphones here",{"_55":6733},"cs0ba2d693c2629d93",{"_493":6735},{"_27":118,"_53":6736,"_119":6738},{"_55":6737},"cs85d606a1333f2cbf","

2. Is the brand you want to sell listed below as an approved brand?

You do not need selling rights to sell this brand. Please note, brands mentioned in the list below that also appear in the above list of A-brands can only be added if you have requested selling rights for that specific A-brand.

3. Is the brand you want to sell not mentioned on this page?

To offer a (private label) brand item from a brand not yet known to bol, it must first be reviewed by bol. You can submit a brand authorization request using the button below.

If your brand item meets the requirements below, you can request brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Click here to check if your brand is registered in the correct product class.
The item must also be registered in this product class under the correct goods.
Items must be provided with an official GS1-EAN.
Your brand must meet the above points from the moment the item is added to bol.

",{"_343":6740},{"_27":5889,"_53":6741,"_119":6743,"_349":350,"_302":351,"_280":6744},{"_55":6742},"csf985e9681f73d2ca","

Even if you have registered your brand only as a word mark, you should enter the brand name as text in the brand field of the content.

It is not permitted to use a brand name that is not registered with BOIP.

For in-ear headphones, the term Airpods is often used – even for brands other than Apple. This infringes on trademark rights, and both bol and Apple monitor this. Therefore, do not add this term to your content for items from other brands.

",{"_39":6745,"_37":38},{"_27":118,"_42":118},{"_523":6747},{"_27":118,"_53":6748,"_119":118,"_528":38,"_529":6750,"_546":118},{"_55":6749},"cse032672924ff61d3",{"_55":6751,"_88":2407,"_185":38,"_92":6752,"_187":5726,"_95":6753,"_97":264,"_537":118,"_191":6754,"_193":6755,"_195":4574,"_120":6756,"_27":6755,"_156":6757,"_158":409,"_160":6758,"_39":6760},"blt260ac0c7d39442a7",{},"2025-11-13T10:52:37.782Z","4690","Brands_InEar_merkbeleid.csv",[],"2026-04-21T08:02:20.930Z",{"_162":6759,"_164":297,"_165":166,"_90":108},"2026-05-12T08:10:20.990Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt260ac0c7d39442a7/69e72f0ceb41a934a0b1da34/Brands_InEar_merkbeleid.csv",{"_4555":6762},{"_280":6763,"_53":6767},{"_39":6764,"_37":57},{"_27":6765,"_42":6766},"Request selling rights for in-ear headphones here","https://www.bol.com/sdd/sellingrights/in-ear-koptelefoons",{"_55":6768},"csfe6cbc0468b70fea",{"_312":6770},{"_314":6771,"_53":6772,"_318":6774},"Harman Kardon and JBL",{"_55":6773},"cs93f3fc9706fc2e1e","harman-kardon-conditions",{"_493":6776},{"_27":6771,"_53":6777,"_119":6779},{"_55":6778},"cs4a4ac46a791a8f39","

To offer the full electronics product range from Harman Kardon and JBL, you need selling rights. These brands can only be offered by selective distributors.

Are you not yet a selective distributor, but would you like to become one? Please contact Harman Kardon via the contact form below. Indicate that it concerns selective distribution via bol. Harman Kardon will respond to your message within 5 working days.

",{"_4555":6781},{"_280":6782,"_53":6786},{"_39":6783,"_37":57},{"_27":6784,"_42":6785},"Register as a selective distributor for Harman Kardon","https://support.jbl.com/nl#contact",{"_55":6787},"csf1696e5e703e859f",{"_312":6789},{"_314":6790,"_53":6791,"_318":6793},"Sonos",{"_55":6792},"csd47d067cca91e338","sonos-conditions",{"_493":6795},{"_27":6790,"_53":6796,"_119":6798},{"_55":6797},"csfc80d6a7dcca38f8","

The Sonos brand may only be offered by selective distributors. For selective distribution, the brand owner, in this case Sonos, applies objective criteria that all distributors must meet. For partners who are not selective distributors, the Sonos offer will be taken offline. If you are a selected partner, please request selling rights by clicking the button below.

",{"_4555":6800},{"_280":6801,"_53":6805},{"_39":6802,"_37":57},{"_27":6803,"_42":6804},"Request selling rights for Sonos here","https://www.bol.com/sdd/sellingrights/sonos",{"_55":6806},"cs85290b1fe4c20d03",{"_312":6808},{"_314":6809,"_53":6810,"_318":6812},"Televisions",{"_55":6811},"cs09e6ec8cbb68ea13","television-conditions",{"_493":6814},{"_27":6809,"_53":6815,"_119":6817},{"_55":6816},"csb5e96a2fb44b282e","

Do you want to sell televisions from one of the brands below?

Samsung
Sony
LG* (selective distribution for models)
TCL
Philips

*To offer certain LG TV models, you need selling rights. These selling rights apply in addition to the standard selling rights and can only be offered by selective distributors. See the list below for which models selective distribution for LG applies:

",{"_523":6819},{"_27":6820,"_53":6821,"_119":118,"_528":38,"_529":6823,"_546":118},"LG models selective distribution",{"_55":6822},"cs1af567711bd8af77",{"_55":6824,"_88":261,"_185":38,"_92":6825,"_187":534,"_95":6826,"_97":264,"_191":6827,"_193":6828,"_195":4574,"_120":6829,"_27":6828,"_156":6830,"_158":264,"_160":6831,"_39":6833},"bltd83c155e4ad829dc",{},"2025-11-13T10:56:02.437Z","42956","LG_selectieve_distributie_modellen.xlsxV2_.xlsx",[],"2026-03-06T16:06:17.683Z",{"_162":6832,"_164":297,"_165":166,"_90":108},"2026-05-12T08:10:22.417Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd83c155e4ad829dc/6915b942bc48dd644bb04e09/LG_selectieve_distributie_modellen.xlsxV2_.xlsx",{"_493":6835},{"_27":118,"_53":6836,"_119":6838},{"_55":6837},"cs39ca9861ddeab8d8","

If your LG TV model is not in the list above and you still wish to sell it via bol? Then you can still request selling rights via the button below.

Should you be able to demonstrate that you are a selected distributor, you can contact LG via maildesk.nl@lge.com.

Are you not a selected distributor, but would you like to become one for selling via bol? You can also contact LG via maildesk.nl@lge.com. Indicate that it concerns selective distribution via bol.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_4555":6840},{"_280":6841,"_53":6844},{"_39":6842,"_37":57},{"_27":6843,"_42":6688},"Request selling rights for Image & Sound here",{"_55":6845},"cs7f22e2a2eb83392a",{"_312":6847},{"_314":6848,"_53":6849,"_318":6851},"Xiaomi",{"_55":6850},"cs3ef9ea39b3bfb70d","xiaomi",{"_493":6853},{"_27":6848,"_53":6854,"_119":6856},{"_55":6855},"csf890ecab39b68217","As of May 12, you will need selling rights to sell Xiaomi items via bol within the Image and Sound category.

These are the following categories:

Smartphones
Tablets
Smartwatches
Sports watches
Activity trackers
Mobile phone and tablet cables
Media players
Projectors
Chargers for mobile phones, tablets, smartwatches, or activity trackers

Sell-out period

For existing partners who currently offer Xiaomi items within the Image and Sound category, a sell-out period applies. The sell-out period is 1 month per year that you have been active on the seller account, with a maximum of 6 months. We round the sell-out period up.

For example, if you have been active for 2 years and 1 month, your sell-out period is 3 months. You may then sell the product range until August 12, 2026. If you wish to continue selling these items, it is important that you request new selling rights before this date.

",{"_4555":6858},{"_280":6859,"_53":6863},{"_39":6860,"_37":38},{"_27":6861,"_42":6862},"Request your selling rights here","https://partner.bol.com/sdd/sellingrights/beeld-en-geluid ",{"_55":6864},"cs11c132e1026b5c85",{"_27":118,"_119":118},[],[6868,6869,6870,6871,6872,6873,6874,6875],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-image-and-sound","Image & Sound","2026-05-05T12:50:34.284Z","/en/idp/selling-rights-image-and-sound",{"_162":6881,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:20.722Z",{"_55":6883},"csca346562ea49f43a",{"_102":6885,"_53":6943},[6886],{"_105":238,"_55":6887,"_90":108,"_92":6888,"_94":38,"_88":184,"_95":6889,"_97":112,"_113":38,"_114":6890,"_244":6891,"_209":118,"_120":6926,"_122":6927,"_27":6936,"_154":6937,"_156":6938,"_158":201,"_39":6939,"_116":6940,"_160":6941},"blt374503d1f710668a",{},"2026-02-16T09:56:31.909Z","Find all information about the White Goods category here",[6892,6898,6914,6919],{"_493":6893},{"_27":6894,"_53":6895,"_119":6897},"Samsung and LG white goods",{"_55":6896},"csd0199851501ccb1c","

As of January 20, 2026, new conditions apply to the Samsung and LG white goods product range. These additional conditions apply in addition to the current selling rights and are now also applicable to the product categories within the white goods product range. If you wish to offer Samsung and/or LG items from the list below, we kindly ask you to submit an application for selling rights here.

For partners currently offering items within the Samsung and LG white goods product range, a sell-off period applies. The sell-off period is 1 month per year you have been active on the seller account, with a maximum of 6 months. We round the sell-off period up. For example, if you have been active for 2 years and 1 month, your sell-off period will be 3 months. You may then sell the product range until April 20, 2026. If you wish to continue selling these items, it is important that you apply for new selling rights before this date.

",{"_523":6899},{"_27":6900,"_53":6901,"_119":6903,"_528":38,"_529":6904,"_546":118},"New additional condition for Samsung and LG white goods",{"_55":6902},"cs213d364441375137","

As a partner, in addition to the current conditions, you must demonstrate a proven reputation and a track record of at least one year in the market for Samsung and/or LG white goods. This can be done, for example, by sharing aggregated sales data, an existing webshop, or another existing sales channel (such as on another platform). The information we require from you will become clear during the online application process.*

*If you share information, please redact any data not required for assessment. This includes, for example, confidential or commercially sensitive information such as purchase prices and conditions. Only then can we process your application.

See the list below for the specific product groups to which these additional conditions apply:

",{"_55":6905,"_88":261,"_27":6906,"_195":4574,"_97":201,"_158":201,"_95":6907,"_156":6907,"_187":534,"_191":6908,"_193":6906,"_92":6909,"_185":38,"_120":6910,"_160":6911,"_39":6913},"blt0c6d88b5ffb1be8d","Productcategorieen-MDA-ENG-1.xlsx","2026-02-16T09:58:01.997Z","13066",{},[],{"_162":6912,"_164":201,"_165":166,"_90":108},"2026-02-16T09:59:40.300Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0c6d88b5ffb1be8d/6992ea2a250aba0008e97eb0/Productcategorieen-MDA-ENG-1.xlsx",{"_493":6915},{"_27":118,"_53":6916,"_119":6918},{"_55":6917},"cs0e9b914cd03f50bc","

By submitting an application by clicking the button below, you agree to the conditions and declare that all information provided is true and accurate.

",{"_4555":6920},{"_280":6921,"_53":6924},{"_39":6922,"_37":57},{"_27":6923,"_42":52},"Apply for selling rights for Samsung and/or LG white goods here",{"_55":6925},"cs6b671a1a8b35ed4c",[],[6928,6929,6930,6931,6932,6933,6934,6935],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-white-goods","White Goods","2026-03-03T07:36:51.275Z","/en/idp/selling-rights-white-goods",{"_119":118,"_27":118},{"_162":6942,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.030Z",{"_55":6944},"cs61d16f98ab448205",{"_102":6946,"_53":7005},[6947],{"_105":238,"_55":6948,"_90":108,"_92":6949,"_94":38,"_88":5195,"_95":6950,"_97":112,"_113":38,"_114":6951,"_244":6952,"_209":118,"_120":6988,"_122":6989,"_27":6998,"_154":6999,"_156":7000,"_158":1961,"_39":7001,"_116":7002,"_160":7003},"blt413ff78a96d6a712",{},"2026-02-16T09:37:58.003Z","Find all information about the Household appliances category here",[6953,6969,6974,6981],{"_523":6954},{"_27":6955,"_53":6956,"_119":6958,"_528":38,"_529":6959,"_546":118},"Robot Vacuum Cleaners",{"_55":6957},"cs49e35be4ab8c46cb","

Do you want to offer robot vacuum cleaners? This is possible if the items are from one of the brands listed below. Do you want to offer a different brand? Then you must prove that the brand and its associated range comply with Dutch and/or Belgian laws and regulations and the bol guidelines.

",{"_55":6960,"_88":261,"_27":6961,"_195":4574,"_97":201,"_158":201,"_95":6962,"_156":6962,"_187":534,"_191":6963,"_193":6961,"_92":6964,"_185":38,"_120":6965,"_160":6966,"_39":6968},"bltb6cf1f74ae445d5a","Goedgekeurde-merken-robotstofzuigersENG.xlsx","2026-02-16T09:39:31.699Z","10421",{},[],{"_162":6967,"_164":201,"_165":166,"_90":108},"2026-02-16T09:40:51.636Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb6cf1f74ae445d5a/6992e5d3a299020008f9ed9c/Goedgekeurde-merken-robotstofzuigersENG.xlsx",{"_493":6970},{"_27":5298,"_53":6971,"_119":6973},{"_55":6972},"csf1044eb8d3d3a05e","

Offering a new brand
To offer a (private label) brand item from a brand not yet known to bol, it must first be reviewed by bol. You can submit a brand authorization request using the button below.

If your brand item meets the requirements below, you can request brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Click here to check if your brand is registered in the correct product category.
The item must also be registered in this product category with the correct goods listed.
Items must have an official GS1-EAN.
Your brand must meet the above points from the moment the item is added to bol.

",{"_343":6975},{"_27":5889,"_53":6976,"_119":6978,"_349":350,"_302":351,"_280":6979},{"_55":6977},"cs99d29d0227ac7ae7","

Even if you have only registered your brand as a figurative mark, you should enter the brand name as text in the brand field of the content.
It is not permitted to use a brand name that is not registered with BOIP.

",{"_39":6980,"_37":38},{"_27":118,"_42":118},{"_4555":6982},{"_280":6983,"_53":6986},{"_39":6984,"_37":57},{"_27":6985,"_42":52},"Request sales rights for robot vacuum cleaners here",{"_55":6987},"csccd062bb33bce7d1",[],[6990,6991,6992,6993,6994,6995,6996,6997],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"sales-rights-household-appliances","Household appliances","2026-03-24T10:34:11.208Z","/en/idp/sales-rights-household-appliances",{"_119":118,"_27":118},{"_162":7004,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.078Z",{"_55":7006},"cs77268289846be73c",{"_102":7008,"_53":7081},[7009],{"_105":238,"_55":7010,"_88":532,"_90":108,"_92":7011,"_94":38,"_95":7012,"_97":112,"_113":38,"_114":7013,"_244":7014,"_116":7064,"_209":118,"_120":7065,"_122":7066,"_27":7075,"_154":7076,"_156":7077,"_158":98,"_39":7078,"_160":7079},"blt8417adc609d8f86d",{},"2026-01-27T09:18:26.408Z","Find all information here regarding selling rights for the Phone and tablet accessories category. ",[7015,7020,7025,7031,7037,7045,7049],{"_493":7016},{"_27":118,"_53":7017,"_119":7019},{"_55":7018},"cs43dd73b2c846c293","

Do you want to offer phone and tablet accessories? This is possible if these items are from one of the brands in the list at the bottom of this page. Do you want to offer a different brand? Then we ask you to show that the brand and your corresponding product range comply with Dutch and/or Belgian laws and regulations and bol's guidelines.

",{"_493":7021},{"_27":5298,"_53":7022,"_119":7024},{"_55":7023},"csd3c4c25ccf80b648","

Offering a new brand
To offer a (private label) brand item from a brand that is not yet known to bol, it must first be reviewed by bol. For this, you can submit a brand authorization request via the button below.

If your brand item meets the requirements below, you can apply for brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Click here to check if your brand is registered in the correct product class.
The item must also be registered in this product class under the mention of the correct goods.
Items must have an official GS1 EAN.
Your brand must comply with the above points from the moment the item is added via bol.

",{"_343":7026},{"_27":5889,"_53":7027,"_119":5892,"_349":504,"_302":5893,"_280":7029},{"_55":7028},"cs6c4592c12a2d54d9",{"_39":7030,"_37":38},{"_27":118,"_42":118},{"_343":7032},{"_27":5889,"_53":7033,"_119":5900,"_349":504,"_302":5893,"_280":7035},{"_55":7034},"cs05d0bdb517332fe1",{"_39":7036,"_37":38},{"_27":118,"_42":118},{"_4555":7038},{"_280":7039,"_53":7043},{"_39":7040,"_37":38},{"_27":7041,"_42":7042},"Apply for selling rights for phone and tablet accessories here","https://www.bol.com/sdd/sellingrights/telefoon-en-tablet-accessoires",{"_55":7044},"cs955c9c7bae7fefed",{"_312":7046},{"_314":574,"_53":7047,"_318":577},{"_55":7048},"cs3d76178b7a1d05c0",{"_523":7050},{"_27":574,"_53":7051,"_119":118,"_528":38,"_529":7053,"_546":118},{"_55":7052},"cs599bc428a6c3ced0",{"_55":7054,"_88":2407,"_195":4574,"_27":7055,"_97":264,"_158":409,"_95":7056,"_156":7057,"_187":5726,"_191":7058,"_193":7055,"_92":7059,"_185":38,"_120":7060,"_537":118,"_160":7061,"_39":7063},"blt971b85479f4f0ed3","Merken_merkbeleid_telefoontabletaccesoires.csv","2025-11-24T15:20:33.935Z","2026-04-21T08:04:36.482Z","7874",{},[],{"_162":7062,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:47.364Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt971b85479f4f0ed3/69e72f94106e74414abe4797/Merken_merkbeleid_telefoontabletaccesoires.csv",{"_27":118,"_119":118},[],[7067,7068,7069,7070,7071,7072,7073,7074],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-phone-and-tablet-accessories","Phone and tablet accessories","2026-04-14T08:36:33.565Z","/en/idp/selling-rights-phone-and-tablet-accessories",{"_162":7080,"_164":98,"_165":166,"_90":108},"2026-04-14T08:36:37.768Z",{"_55":7082},"cse9428b70729b5271",{"_102":7084,"_53":7247},[7085],{"_105":238,"_55":7086,"_90":108,"_92":7087,"_94":38,"_88":2712,"_95":7088,"_97":112,"_113":38,"_114":7089,"_244":7090,"_116":7230,"_209":118,"_120":7231,"_122":7232,"_27":7241,"_154":7242,"_156":7243,"_158":201,"_39":7244,"_160":7245},"blt6176727efb6e49bb",{},"2026-01-12T12:48:26.104Z","Read everything you want to know about laptop batteries, laptop power adapters, and cartridges and toners",[7091,7097,7102,7107,7115,7123,7139,7145,7150,7155,7163,7179,7185,7190,7196,7201,7209,7224],{"_312":7092},{"_314":7093,"_53":7094,"_318":7096},"Laptop Batteries",{"_55":7095},"cs23c14a08404d4642","laptop-batteries",{"_493":7098},{"_27":7093,"_53":7099,"_119":7101},{"_55":7100},"csbe57a5577bcb084d","

You can offer laptop batteries from the brand list at the bottom of this page. Do you want to offer a different brand? Then you need to demonstrate that the brand and your associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_493":7103},{"_27":5298,"_53":7104,"_119":7106},{"_55":7105},"cscd78b2bf52cd996d","

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_343":7108},{"_27":7109,"_53":7110,"_119":7112,"_349":504,"_302":351,"_280":7113},"Note",{"_55":7111},"cs52d29eebac60fcbe","

Even if you’ve registered your trademark only as a logo, you’re expected to enter the brand name as text in the brand field of the product information.
It’s not allowed to use a brand name that is not registered with BOIP.

",{"_39":7114,"_37":38},{"_27":118,"_42":118},{"_4555":7116},{"_280":7117,"_53":7121},{"_39":7118,"_37":57},{"_27":7119,"_42":7120},"Request selling rights for laptop batteries here","https://www.bol.com/sdd/sellingrights/laptopaccus",{"_55":7122},"cs892e3908dadc900c",{"_523":7124},{"_27":7125,"_53":7126,"_119":118,"_528":38,"_529":7128,"_546":118},"Laptop Battery Brands",{"_55":7127},"csa5e5d15fcc8b7cad",{"_55":7129,"_88":2407,"_195":4574,"_27":7130,"_97":264,"_158":409,"_95":7131,"_156":7132,"_187":5726,"_191":7133,"_193":7130,"_92":7134,"_185":38,"_120":7135,"_537":118,"_160":7136,"_39":7138},"blt7ec917a342e0e5c6","Merken_merkbeleid_laptopaccus_.csv","2025-11-13T13:22:52.597Z","2026-04-21T08:10:57.116Z","565",{},[],{"_162":7137,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:47.982Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7ec917a342e0e5c6/69e73111c3e9c2bca427d621/Merken_merkbeleid_laptopaccus_.csv",{"_312":7140},{"_314":7141,"_53":7142,"_318":7144},"Laptop Power Adapters",{"_55":7143},"cs33d5ab58c72006c3","power-adapters",{"_493":7146},{"_27":7141,"_53":7147,"_119":7149},{"_55":7148},"csd54b6941e92d2aa7","

You can offer laptop power adapters from the brand list below. Do you want to offer a different brand? Then you need to demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_493":7151},{"_27":5298,"_53":7152,"_119":7154},{"_55":7153},"csebc99d495b0abdd8","

Offering a new brand\n
To offer a (private label) brand item that is not yet known to bol, the brand must first be reviewed by bol. You can submit a brand authorization request using the form found via the button below.

If your brand item meets the requirements below, you can request brand authorization using the following form.

The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Your brand must be registered for a product category lower than 35. Product categories 35 through 45 are only valid for services and not for goods.
The item must also be registered in this category with the correct goods listed.
Items must have an official GS1 EAN
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo.

Using a brand name not registered with BOIP for an item is not permitted. No rights can be derived from it.

",{"_4555":7156},{"_280":7157,"_53":7161},{"_39":7158,"_37":57},{"_27":7159,"_42":7160},"Request selling rights for power adapters here","https://www.bol.com/sdd/sellingrights/voedingsadapters-laptops",{"_55":7162},"csfa9add340c5f1769",{"_523":7164},{"_27":7165,"_53":7166,"_119":118,"_528":38,"_529":7168,"_546":118},"Laptop Power Adapter Brands",{"_55":7167},"cs97db4b33ae7527b3",{"_55":7169,"_88":2407,"_195":4574,"_27":7170,"_97":264,"_158":409,"_95":7171,"_156":7172,"_187":5726,"_191":7173,"_193":7170,"_92":7174,"_185":38,"_120":7175,"_537":118,"_160":7176,"_39":7178},"blt51c63c9deee2c7d2","Merken_merkbeleid_voedingsadapters.csv","2025-11-13T13:24:27.467Z","2026-04-21T08:11:32.283Z","860",{},[],{"_162":7177,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:47.996Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt51c63c9deee2c7d2/69e7313406575bc52abdecb5/Merken_merkbeleid_voedingsadapters.csv",{"_312":7180},{"_314":7181,"_53":7182,"_318":7184},"Cartridges and Toners",{"_55":7183},"cs5a91b066188b4ff0","terms-cartridges-toners",{"_493":7186},{"_27":7181,"_53":7187,"_119":7189},{"_55":7188},"cs1b5e8ad5c4bc5936","

You can offer cartridges and toners from the brand list below. Do you want to offer a different brand? You can, provided you can demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_493":7191},{"_27":7192,"_53":7193,"_119":7195},"1. Do you want to sell cartridges and toners from the HP brand?",{"_55":7194},"cs760cedc17b141876","

This is only possible if you can demonstrate that your product range has been obtained through an official distribution channel of the respective brand.

Are you:

An HP premium reseller?
Then you can offer your product range via bol, after you have demonstrated that you are a premium reseller.
Not an HP premium reseller?
Then an assessment process is required in which you can demonstrate that your product range is authentic. For this, you will need to send purchase invoices, for example.

If this is the case, quickly request selling rights by sending the documents below.

A list of at least 3 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list appear.
Make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Send request. By sending a request to the email address below, you agree to the terms and conditions and declare that you have truthfully filled in the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms has been made unreadable. Only then can we process your request.

Send the above documents in an email to: verkooprechten@bol.com

",{"_493":7197},{"_27":5298,"_53":7198,"_119":7200},{"_55":7199},"csb2a87065c5f20d17","

If your brand item meets the requirements below, you can request brand authorization using the following form.

The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Your brand must be registered for a product category lower than 35. The product categories 35 through 45 are only valid for services and not for goods.
The item must also be registered in this category with the correct goods listed.
Items must have an official GS1 EAN
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo.

Using a brand name not registered with BOIP for an item is not permitted. No rights can be derived from it.

",{"_4555":7202},{"_280":7203,"_53":7207},{"_39":7204,"_37":57},{"_27":7205,"_42":7206},"Request selling rights for cartridges and toners here","https://www.bol.com/sdd/sellingrights/cartridges-en-toners",{"_55":7208},"cs6d8dc22d9d7dc4d8",{"_523":7210},{"_27":7211,"_53":7212,"_119":118,"_528":38,"_529":7214,"_546":118},"Cartridge and Toner Brands",{"_55":7213},"csb7887daa515e47d5",{"_55":7215,"_88":261,"_195":262,"_27":7216,"_97":264,"_158":264,"_95":7217,"_156":7217,"_187":534,"_191":7218,"_193":7216,"_92":7219,"_185":38,"_120":7220,"_160":7221,"_39":7223},"blt7d152b464be9032c","Brands_CartridgesToners-1.xlsx","2025-11-13T13:28:14.590Z","10806",{},[],{"_162":7222,"_164":264,"_165":166,"_90":108},"2026-01-12T13:00:26.089Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7d152b464be9032c/6915dceee4a3b04d4204f36b/Brands_CartridgesToners-1.xlsx",{"_493":7225},{"_27":7226,"_53":7227,"_119":7229},"Microsoft",{"_55":7228},"cs6a9f01c1d8ce15b5","

To sell the complete Microsoft (with the exception of the ‘Games’ category) range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items that you want to offer, including the associated EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the associated EANs from the previously uploaded list appear. Make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Make sure that the product packaging and the EANs are clearly visible on the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to request the sales rights directly for another seller account? If so, what is the sales number of the seller account for which you also want to request this sales right?
Send request. If you send a request to the e-mail address below, you agree to the terms and conditions and declare that you have filled in the above information truthfully and that the information provided is correct.

*Confidential or (competition) sensitive information such as purchase prices, quantities and conditions has been made illegible. Only then can we process your request.

Send the above documents in an e-mail to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[7233,7234,7235,7236,7237,7238,7239,7240],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-computer","Computer","2026-02-16T18:38:51.575Z","/en/idp/selling-rights-computer",{"_162":7246,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.163Z",{"_55":7248},"cs05d4ee0dea37f11b",{"_102":7250,"_53":7325},[7251],{"_105":238,"_55":7252,"_90":108,"_92":7253,"_94":38,"_88":5195,"_95":7254,"_97":112,"_113":38,"_114":7255,"_244":7256,"_116":7308,"_209":118,"_120":7309,"_122":7310,"_27":7319,"_154":7320,"_156":7321,"_158":201,"_39":7322,"_160":7323},"blt597e85f80b3814e7",{},"2026-01-22T11:41:26.639Z","Find all information here regarding the product range policy for the Smartwatches & activity trackers category.",[7257,7265,7270,7275,7281,7289,7293],{"_343":7258},{"_27":7259,"_53":7260,"_119":7262,"_349":504,"_302":303,"_280":7263},"Caution!",{"_55":7261},"cs8f6af77d0f7b4621","

As of November 1, products in the Sports Watches category fell under the brand authorisation policy for Smartwatches & Activity Trackers. Together, these three categories now form a new policy: Wearables.

",{"_39":7264,"_37":38},{"_27":118,"_42":118},{"_493":7266},{"_27":118,"_53":7267,"_119":7269},{"_55":7268},"csa2db90b2fbe9e40d","

You can offer Wearables from the brands listed below. If you would like to offer another brand, we ask you to show that the brand and your associated range comply with Dutch and/or Belgian laws and regulations and the bol guidelines.

",{"_493":7271},{"_27":5298,"_53":7272,"_119":7274},{"_55":7273},"csfc53c97377865ce9","

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_343":7276},{"_27":7109,"_53":7277,"_119":7112,"_349":504,"_302":5893,"_280":7279},{"_55":7278},"cs91e8fde9b0c65f44",{"_39":7280,"_37":38},{"_27":118,"_42":118},{"_4555":7282},{"_280":7283,"_53":7287},{"_39":7284,"_37":38},{"_27":7285,"_42":7286},"Apply for selling rights for Wearables here","https://www.bol.com/sdd/sellingrights/smartwatches-en-activity-trackers",{"_55":7288},"cs59ea14094255c1d3",{"_312":7290},{"_314":574,"_53":7291,"_318":577},{"_55":7292},"cs2dbeab2ed2c3c3fe",{"_523":7294},{"_27":574,"_53":7295,"_119":118,"_528":38,"_529":7297,"_546":118},{"_55":7296},"csb5259f7a4f3cae09",{"_55":7298,"_88":2407,"_195":4574,"_27":7299,"_97":264,"_158":409,"_95":7300,"_156":7301,"_187":5726,"_191":7302,"_193":7299,"_92":7303,"_185":38,"_120":7304,"_537":118,"_160":7305,"_39":7307},"blt07066cfe4291e4d0","Merken_merkbeleid_smartwatches_activitytrackers.csv","2025-11-24T14:54:39.212Z","2026-04-21T08:13:14.125Z","3073",{},[],{"_162":7306,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:47.393Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt07066cfe4291e4d0/69e7319a9a627e1560cafbaf/Merken_merkbeleid_smartwatches_activitytrackers.csv",{"_27":118,"_119":118},[],[7311,7312,7313,7314,7315,7316,7317,7318],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-wearables","Smartwatches & activity trackers","2026-02-16T19:00:03.931Z","/en/idp/selling-rights-wearables",{"_162":7324,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.907Z",{"_55":7326},"csd071490d1c415179",{"_102":7328,"_53":7366},[7329],{"_105":238,"_55":7330,"_90":108,"_92":7331,"_94":38,"_88":2407,"_95":7332,"_97":297,"_113":38,"_114":7333,"_244":7334,"_116":7346,"_209":118,"_120":7347,"_122":7348,"_27":7360,"_154":7361,"_156":7362,"_158":297,"_39":7363,"_160":7364},"blt8dc04bc057b7aa2a",{},"2026-04-13T11:28:16.360Z","To sell home batteries via bol, you need specific selling rights. This helps us protect safety together and keep the standards high for our customers. ",[7335,7340],{"_493":7336},{"_27":6282,"_53":7337,"_119":7339},{"_55":7338},"cse1ec231ad2a4d6aa","

For existing partners who currently offer home batteries, a sell-out period applies. The sell-out period is 1 month for every year you've been active on your seller account, with a maximum of 6 months.
We round the sell-out period up. If you've been active for 2 years and 1 month, for example, your sell-out period is 3 months. You can then sell your assortment until 31 June 2026. If you'd like to continue selling these items, it's important that you apply for new selling rights before this date.

",{"_321":7341},{"_321":7342,"_53":7344},[7343],{"_55":6290,"_105":326},{"_55":7345},"csd877a1943b0d3fe1",{"_27":118,"_119":118},[],[7349,7350,7351,7353,7354,7355,7356,7357,7358,7359],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":7352},"tell",{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-home-battery","Home battery","2026-04-13T11:28:20.223Z","/en/idp/selling-rights-home-battery",{"_162":7365,"_164":297,"_165":166,"_90":108},"2026-04-13T11:28:39.544Z",{"_55":7367},"cs9c9904d8fae137df",{"_102":7369,"_53":7393,"_169":7395},[7370],{"_105":238,"_55":7371,"_90":108,"_92":7372,"_94":38,"_88":110,"_95":7373,"_97":112,"_113":38,"_114":7374,"_244":7375,"_116":7376,"_209":118,"_120":7377,"_122":7378,"_27":7387,"_154":7388,"_156":7389,"_158":264,"_39":7390,"_160":7391},"blt9b56294c7ddf8d90",{},"2026-01-19T15:43:54.791Z","Within the mobility theme, you will find all information regarding selling rights or brand authorization for the Mobility category. Select your product category from the left menu. You can submit the application for selling rights or brand authorization via the button on the page with your seller account, unless stated otherwise.",[],{"_27":118,"_119":118},[],[7379,7380,7381,7382,7383,7384,7385,7386],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-mobility","Mobility","2026-01-19T15:48:22.990Z","/en/idp/selling-rights-mobility",{"_162":7392,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.897Z",{"_55":7394},"cse9bd1b6e420917ff",[7396],{"_102":7397,"_53":7452},[7398],{"_105":238,"_55":7399,"_90":108,"_92":7400,"_94":38,"_88":2712,"_95":7401,"_97":112,"_113":38,"_114":7402,"_244":7403,"_116":7435,"_209":118,"_120":7436,"_122":7437,"_27":7446,"_154":7447,"_156":7448,"_158":409,"_39":7449,"_160":7450},"blteb104f5e32902b84",{},"2026-01-12T14:18:56.202Z","Naturally, we want customers who buy through bol to continue to do so - and so it is important to offer them a reliable and safe range together. Therefore, additional sales conditions apply to certain product groups and in some cases, there is a brand policy for selective distribution. Find out whether this also applies to your range on this page.",[7404,7409,7415,7421,7427],{"_493":7405},{"_27":118,"_53":7406,"_119":7408},{"_55":7407},"csecaee4b5dacf8b6e","

If you want to offer electric bicycles via bol.com, you have to comply with the European legislation that applies to electric bikes.

",{"_493":7410},{"_27":7411,"_53":7412,"_119":7414},"European legislation",{"_55":7413},"cs7e68ab2fcddfea2c","

Two-wheelers sold must comply with EU Regulation 168/2013. (Electric) bicycles are excluded from this legislation. However, not every electric bicycle is actually considered an electric bicycle. Read below to see the criteria by which the bicycle is assessed.

",{"_493":7416},{"_27":7417,"_53":7418,"_119":7420},"Exclusion criteria",{"_55":7419},"cs3f8847bb6f03e8da","

Whether a two-wheeler is considered an electric bicycle or a moped is determined by 3 criteria. The two-wheeler is classified as an electric bicycle if the following conditions are met:

The maximum speed of the bicycle does not exceed 25 kilometers per hour.
The motor power of the bicycle is not greater than 250W.
The bicycle does not have a throttle/hand throttle.

More information can be found in the assortment policy.

",{"_493":7422},{"_27":7423,"_53":7424,"_119":7426},"How will bol assess your application?",{"_55":7425},"cs7584bcb0084dbd97","

To sell electric bicycles via bol, you must be able to demonstrate that the two-wheeler you are selling complies with EU Regulation 168/2013. If your item is considered a moped, you must provide the type approval document corresponding to that item.

",{"_4555":7428},{"_280":7429,"_53":7433},{"_39":7430,"_37":57},{"_27":7431,"_42":7432},"Request sales rights for electric bicycles here","https://partner.bol.com/sdd/sellingrights/elektrische-fietsen",{"_55":7434},"csdcc538a2adacb16c",{"_27":118,"_119":118},[],[7438,7439,7440,7441,7442,7443,7444,7445],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-electric-bicycles","Electric Bicycles","2026-04-09T14:31:01.172Z","/en/idp/selling-rights-electric-bicycles",{"_162":7451,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.005Z",{"_55":7453},"cs3066afa413008884",{"_102":7455,"_53":7479,"_169":7481},[7456],{"_105":238,"_55":7457,"_90":108,"_92":7458,"_94":38,"_88":110,"_95":7459,"_97":112,"_113":38,"_114":7460,"_244":7461,"_116":7462,"_209":118,"_120":7463,"_122":7464,"_27":7473,"_154":7474,"_156":7475,"_158":264,"_39":7476,"_160":7477},"bltce2d3405cc8b9bde",{},"2026-01-12T15:17:16.937Z","Under the food theme, you will find all information regarding selling rights or brand authorization for the Food & Drink category. Select your product group in the left-hand menu. You submit the application for selling rights or brand authorization via the button on the page with your seller account, unless stated otherwise.",[],{"_27":118,"_119":118},[],[7465,7466,7467,7468,7469,7470,7471,7472],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-food-and-drink","Food & Drink","2026-01-12T15:28:26.214Z","/en/idp/selling-rights-food-and-drink",{"_162":7478,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.019Z",{"_55":7480},"csff0b89f43704b42e",[7482,7520],{"_102":7483,"_53":7518},[7484],{"_105":238,"_55":7485,"_88":2712,"_90":108,"_92":7486,"_94":38,"_95":7487,"_97":112,"_113":38,"_114":7488,"_244":7489,"_116":7501,"_209":118,"_120":7502,"_122":7503,"_27":7512,"_154":7513,"_156":7514,"_158":98,"_39":7515,"_160":7516},"blt1004deeb73bfbe79",{},"2026-01-12T13:53:42.164Z","Of course, we want customers who buy via bol to keep doing so – and therefore it's important to offer them a reliable and safe product range together. This also applies to frozen items for pet food and food products. Because it's crucial that these items remain properly frozen, we set additional requirements here. You can find these requirements and the application process below. ",[7490,7495],{"_493":7491},{"_27":118,"_53":7492,"_119":7494},{"_55":7493},"cs0ec6d3810addf5b6","

PILOT: this product category is currently still in a pilot phase, and it is not possible to offer frozen items. However, interest can be communicated to: ojbulkfood@bol.com

",{"_493":7496},{"_27":7497,"_53":7498,"_119":7500},"Apply for selling rights for frozen pet food & food products",{"_55":7499},"cs3e6f3f7b5d372e66","

To obtain selling rights for the frozen product category, other policy rules for offering Food & Drink via bol still apply (such as all items being GS1 registered and having a minimum shelf life of 100 days from the moment of sale).

In addition to the current policy, the following conditions must be met:

Items can only be offered within the Netherlands.
There is no right of withdrawal (returns) possible for customers for these items sold via bol
- Only if a frozen item is delivered incorrectly or is damaged upon receipt, bol, in cooperation with the selling partner, offers a suitable solution, such as a replacement or refund.
The product title and description must state that the item is delivered frozen.
The partner must be registered with the NVWA as a food business and is therefore subject to audits/controls on food safety.

The Logistics Service Provider who will ship the frozen items must meet the following additional requirements:

The logistics service provider must be specialized in storing and transporting frozen items to customers and adhere to laws and regulations.
The logistics service provider must possess:
- NVWA registration as a food business.
- Certifications such as IFS Logistics or BRC Storage & Distribution to demonstrate compliance with high food safety requirements.
The logistics service provider ensures that the temperature of frozen food products is regulated during handling at –18 °C and remains stable. A temporary and limited temperature increase may be tolerated during loading and unloading, but should normally not exceed -15°C.

If you meet all the above requirements, you can then apply for selling rights by following these steps:

Send the information below (completed) as an application for selling rights to healthassortment@bol.com;
A. Selling Rights: Frozen Pet Food & Food Products
B. Seller account name
C. Retailer ID
D. Date of application
E. Seller email address
F. Are you applying for selling rights for 1 or more accounts? Fill in information A to D for each account.
G. ‘Yes, I agree to the additional conditions ‘Conditions of Use Professional Sales via bol’ for selling rights’
In addition to the above application, also provide the following supporting documents so we can verify that you meet the conditions:
- NVWA registration of your company as a food business.
- Confirmation of an agreement with logistics service provider Leen Menken.
- Certification of the logistics service provider used (Leen Menken).

We will check the submitted documentation, and if it meets the requirements, you will receive selling rights for frozen pet food & food products.
You will be informed by email about the outcome of your application.

Once you have received selling rights, frozen items may be offered. Selling rights are checked periodically. Ensure your product range is always in order.

",{"_27":118,"_119":118},[],[7504,7505,7506,7507,7508,7509,7510,7511],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-frozen-pet-food-and-food-products","Frozen, Pet Food & Food Products","2026-04-14T08:39:10.248Z","/en/idp/selling-rights-frozen-pet-food-and-food-products",{"_162":7517,"_164":98,"_165":166,"_90":108},"2026-04-14T08:39:14.430Z",{"_55":7519},"cs682e1a2ac003e765",{"_102":7521,"_53":7550},[7522],{"_105":238,"_55":7523,"_90":108,"_92":7524,"_94":38,"_88":2712,"_95":7525,"_97":112,"_113":38,"_114":7526,"_244":7527,"_116":7533,"_209":118,"_120":7534,"_122":7535,"_27":7544,"_154":7545,"_156":7546,"_158":264,"_39":7547,"_160":7548},"blt24f71d949b678af0",{},"2026-01-12T15:18:06.382Z","Here you will find information about the policy for animal items and how to apply for selling rights for dried animal items.",[7528],{"_493":7529},{"_27":118,"_53":7530,"_119":7532},{"_55":7531},"cs468e1799df82b64b","

Policy for dried animal items

For (perishable) food products such as cheese and sausage, legally prescribed temperatures have been established under the Dutch Commodities Act (Warenwet). These are enforced by the NVWA, which inspects companies to ensure they comply with the criteria and their food safety plan (HACCP or hygiene code).

Applying for Sales Rights for Dried Animal Products

To obtain sales rights for the product category of dried animal products, the general policies for offering Food & Beverages on bol remain applicable (see link), such as the requirement that all items are GS1 registered.

In addition to the current policy, the following additional conditions must be met:

• You are familiar with the CBL hygiene code and have adapted your business operations accordingly, or you have your own HACCP plan that incorporates this code.

• You are registered with the NVWA as a food business.

• All dried animal products are vacuum-packed using a professional vacuum machine that receives annual maintenance by a certified company.

• All items are labelled with ingredients and a best-before date (THT) with a minimum shelf life of 90 days.

• All items must be kept in stock and transported chilled, up to a maximum of 7°C, or according to the storage temperature advice stated on the packaging.

• All packages containing dried animal products must be shipped chilled with cool packs suitable for the food industry.

• These items cannot be returned.

Because these conditions are essential for ensuring food safety—and thus maintaining customer trust when purchasing from us—we strictly enforce them. In case of violations, policy points will be deducted.

Application Process

If you meet all the above-mentioned requirements, you can apply for selling rights by following these steps:

Send the information below (completed) as an application for selling rights to healthassortment@bol.com; (Are you applying for selling rights for 1 or more seller accounts? Fill in information A to D for each account).
A. Seller account name
B. Retailer ID
C. Application date
D. Seller email address
E. Selling rights for: Dried animal items
F. ‘Yes, I agree to the additional conditions ‘Conditions of Use Professional Sales via bol’ for selling rights’
In addition to the above application, also provide the following supporting documents so that we can verify that you meet the conditions
- NVWA registration of your company as a food business

We will check the submitted documentation, and if it meets the requirements, you will receive selling rights for dried animal items.
You will be informed by email about the outcome of your application.

Once you have received sales rights, your products may be offered. Sales rights are periodically reviewed. Make sure your assortment is always in order.

",{"_27":118,"_119":118},[],[7536,7537,7538,7539,7540,7541,7542,7543],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-dried-animal-products","Dried animal products","2026-02-24T13:16:53.624Z","/en/idp/selling-rights-dried-animal-products",{"_162":7549,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:42.090Z",{"_55":7551},"cseb2d15917859ed79","2026-04-23T07:56:45.113Z",[7554],{"_105":238,"_55":7555,"_90":108,"_92":7556,"_94":38,"_88":532,"_95":7557,"_97":112,"_113":38,"_114":7558,"_244":7559,"_116":7687,"_209":7688,"_120":7689,"_122":7690,"_27":590,"_154":7699,"_156":7700,"_158":409,"_39":7701,"_160":7702},"blt37f945be84637cd0",{},"2026-01-29T10:39:48.328Z","Naturally, we want customers who buy via bol to continue doing so – and therefore, it is important to collectively offer them a reliable and safe product range. That's why additional selling rights apply to certain product groups, and in some cases, there is a brand policy for selective distribution. You can find out on this page if this also applies to your product range. ",[7560,7565,7571,7577,7583,7589,7595,7605,7611,7616,7631,7637,7643,7653,7658],{"_493":7561},{"_27":118,"_53":7562,"_119":7564},{"_55":7563},"csfca680e0cb114b04","

We believe in an open platform where everyone can sell their product range, but we also see that it is sometimes misused. This includes situations where customers receive an unbranded item when they ordered a branded one, receive items not intended for the Dutch market, or even receive counterfeit items.

To prevent this, we may decide to introduce sales rights for specific brands or items. We always consider whether the improvement to the customer proposition outweighs the restriction on the open platform.

You can apply for sales rights per category on this page. These applications are processed within 5 working days.

",{"_312":7566},{"_314":7567,"_53":7568,"_318":7570},"When sales rights?",{"_55":7569},"cs1e445adb3bf087fb","wanneer-verkooprechten",{"_493":7572},{"_27":7573,"_53":7574,"_119":7576},"When do we use this?",{"_55":7575},"csfecf2365e9fd7ee1","

Because sales rights restrict the open platform principle, bol will not simply mandate them for categories or brands. If we receive signals for a product range group or certain brands that the customer proposition is being systematically undermined, bol may decide to implement sales rights. Based on these signals, we also determine the frequency of periodic re-evaluation (the more signals, the higher the frequency of re-evaluation).

",{"_493":7578},{"_27":7579,"_53":7580,"_119":7582},"How sales rights work",{"_55":7581},"csedf9768da9394f58","

For selected brands or product ranges, you must demonstrate that the items were purchased via an authorized seller. For this purpose, during an application and periodically for verification, several documents will be requested to check if you meet the set quality requirements. The requested documents may vary per product group. These may include documents to verify the quality, safety, and authenticity of an item. This ensures that items with sales rights continuously meet the standards.

",{"_312":7584},{"_314":7585,"_53":7586,"_318":7588},"The assessment process",{"_55":7587},"cs0bcc397c5595576b","toetsingstraject",{"_493":7590},{"_27":7591,"_53":7592,"_119":7594},"The assessment process for a brand application",{"_55":7593},"cs346683e746692c9d","

To determine if a brand meets our guidelines and safety and quality requirements, an assessment follows after you have submitted your brand application.

In the assessment process, we determine:

whether your brand's items comply with the bol guidelines for brand and property rights
whether you have product liability insurance
whether you have a complaints and recall process
whether you can provide relevant test reports and quality marks. See our product range policy for more information. Here you will find more information about CE marking and the necessary Technical documentation and EU Declaration of Conformity.

If you meet all requirements, we will add your brand to the list of approved brands. If bol still identifies quality issues, your brand may be removed from the list at a later date. You will be notified of this.

",{"_343":7596},{"_27":7597,"_53":7598,"_119":7600,"_349":504,"_302":351,"_280":7601},"Attention! Circumventing sales rights",{"_55":7599},"cseddc1d76b0f7c430","

Circumventing sales rights is not permitted. Are you in violation? This can result in a deduction of policy points and the revocation of sales rights. Therefore, ensure that your product range complies with the guidelines and that you are not in violation. Read carefully what this entails via the next button.

",{"_39":7602,"_37":57},{"_27":7603,"_42":7604},"Infringement of property rights","https://api.partnerplatform.stg.bol.io/en/idp/intellectual-property-infringement",{"_312":7606},{"_314":7607,"_53":7608,"_318":7610},"Selective distribution",{"_55":7609},"csdf31ecc7cd18002e","selectieve-distributie",{"_493":7612},{"_27":7607,"_53":7613,"_119":7615},{"_55":7614},"cs616be6a6201dca11","

Branded items are essential for a strong customer proposition. To ensure this strong customer proposition, brands sometimes use selective distribution. They then set requirements, based on objective criteria, for how distributors sell their items. Brand or license holders opt for a closed network of selected and controlled providers to ensure the quality of the items they offer on the market for the customer.

Brand or license holders are keen to collaborate with bol but set conditions for selective distribution. For example, a brand may require that only partners who are selective distributors may sell via bol. In that case, we implement selective distribution. We then only allow partners who are selective distributors according to the brand holder. If you are not yet a selective distributor but want to sell the brand, please contact the brand or license holder or manufacturer to gain access to their network.

How selective distribution works 

With selective distribution, a brand holder determines which partners may sell their items (so-called selective distributors). The brand holder informs us who the selective distributors are. All distributors selected by the brand may sell on our platform. If you are not a selective distributor, we cannot grant you rights to sell these items on our platform.

When selective distribution 

We attach great importance to our collaboration with our partners and believe in the open platform strategy. Therefore, we will not simply implement selective distribution for our product range or certain categories. The decisive factor is the interest of our customer: only if selective distribution contributes to the quality promise and an improved customer proposition for an important product range, will we consider implementing selective distribution.

",{"_523":7617},{"_27":7618,"_53":7619,"_119":118,"_528":38,"_529":7621,"_546":118},"Brands with selective distribution",{"_55":7620},"cs27eb40eebda3cc9f",{"_55":7622,"_88":261,"_27":7623,"_195":4574,"_97":201,"_158":201,"_95":7624,"_156":7624,"_187":534,"_191":7625,"_193":7623,"_92":7626,"_185":38,"_120":7627,"_160":7628,"_39":7630},"blt8aa3bfd4bda2d34a","Merken-selectieve-distributie2808.xlsx","2026-02-13T14:06:46.662Z","11762",{},[],{"_162":7629,"_164":201,"_165":166,"_90":108},"2026-02-13T14:09:21.644Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8aa3bfd4bda2d34a/698f2ff6624f0f0008614440/Merken-selectieve-distributie2808.xlsx",{"_312":7632},{"_314":7633,"_53":7634,"_318":7636},"Additional conditions",{"_55":7635},"cs2db097c887f52692","aanvullende-gebruikersvoorwaarden",{"_493":7638},{"_27":7639,"_53":7640,"_119":7642},"Additional Terms of Use",{"_55":7641},"cse1d21e6ac51f4bce","

Additional terms of use apply to sales rights. When applying for sales rights, it is necessary to agree to the additional terms of use. You can read the additional terms of use here.

",{"_343":7644},{"_27":7645,"_53":7646,"_119":7648,"_349":350,"_302":351,"_280":7649},"Important",{"_55":7647},"csde1e3cb50ea07bc9","

You will not receive exclusivity for the requested brand after this process. If you, as a brand owner, resell items to a reseller who wishes to offer these items via bol, that is permitted. Does another entrepreneur sell their items under your brand name? Then you can submit a report via the Notice and Take Down (NTD) form.

",{"_39":7650,"_37":57},{"_27":7651,"_42":7652},"To the Notice and Take Down form","https://api.partnerplatform.stg.bol.io/en/idp/notice-and-take-down-procedure",{"_312":7654},{"_314":877,"_53":7655,"_318":7657},{"_55":7656},"csa66f91f4229f33a3","faq",{"_874":7659},{"_876":7660,"_53":7661,"_880":118,"_881":7663},"Frequently asked questions about the assessment process for sales rights",{"_55":7662},"cs02875fe787619787",[7664,7672,7680],{"_1011":7665},{"_1013":7666,"_53":7667,"_1017":7669,"_280":7670},"How does bol determine if my offer is authentic?",{"_55":7668},"cse1ef4a9a0c307eee","

To determine if your offer is authentic, an assessment follows after you have submitted your application for sales rights.

In the assessment process, we determine:

whether your brand's items comply with the bol guidelines for brand and property rights
whether the items were purchased via an authorized seller.
whether the items are authentic based on images of the items.

",{"_39":7671,"_37":38},{"_27":118,"_42":118},{"_1011":7673},{"_1013":7674,"_53":7675,"_1017":7677,"_280":7678},"How does bol handle confidential information received?",{"_55":7676},"cs342839a5498c56b2","

First, it's important to mention that we are also legally obliged by competition law to treat this documentation confidentially. You may have questions about how we handle the received, sometimes confidential, documentation. We do this by:

We ask you, as a partner, to redact amounts on purchase invoices. If you do not, we will immediately reject your application and delete the submitted documentation.
To ensure that this information is treated confidentially, the documentation is reviewed only by one team and shielded from commercial teams and departments within bol. Depending on the document type, we apply a retention period;
a Declaration of Conformity is kept for 2 years, and a purchase invoice, if approved, for a maximum of 30 days.

",{"_39":7679,"_37":38},{"_27":118,"_42":118},{"_884":7681},{"_886":7682,"_53":7685},[7683],{"_55":7684,"_105":890},"blt17188a4f1ef0b8da",{"_55":7686},"csd63a0be49f3a0cf9",{"_27":118,"_119":118},"Check if your items require selling rights",[],[7691,7692,7693,7694,7695,7696,7697,7698],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"Selling Rights","2026-04-09T11:12:51.939Z","/en/idp/selling-rights",{"_162":7703,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.732Z",[],"Verkooprechten",{"_162":7707,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:17.139Z",{"_105":233,"_55":7709,"_27":7710,"_102":7711,"_169":7767,"_120":8121,"_90":91,"_97":98,"_158":98,"_95":8122,"_156":8123,"_92":8124,"_88":177,"_94":38,"_160":8125},"blt3d9efaabeb3e82cb","Merkrichtlijnen & eigendomsrechten",[7712],{"_105":238,"_55":7713,"_90":108,"_92":7714,"_94":38,"_88":184,"_95":7715,"_97":112,"_113":38,"_114":7716,"_244":7717,"_116":7747,"_209":7748,"_120":7749,"_122":7750,"_27":7761,"_154":7762,"_156":7763,"_158":264,"_39":7764,"_160":7765},"bltfaafc2ec0783828d",{},"2026-01-19T15:42:24.701Z","To sell a brand, items and their associated content must comply with the brand guidelines. You can read exactly how that works on this page.",[7718,7723,7740],{"_493":7719},{"_27":118,"_53":7720,"_119":7722},{"_55":7721},"cs8c6873156837aae2","

With brand guidelines and property rights, we prevent items and content from infringing on third-party property rights. If your item does not meet these guidelines, even when adding the item to bol, you must offer it as an unbranded item. Read more about the guidelines here.

Brand guidelines in brief

The EAN is registered in the brand owner's name and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO) and in the correct class.
The brand is visible on the original item packaging or on the item itself.

Brand guidelines and property rights

Items and their associated content must comply with guidelines to be sold as branded items. If an item does not meet these guidelines, even when adding the item, you must offer it as an unbranded item. These guidelines help us prevent misleading information that infringes on third-party property rights. Read more here about the applicable guidelines and protecting your branded items.

If the item complies with the above guidelines when you add it to bol, you can sell your item as a branded item. Want to know more?

Here you can find more info about EAN and ISBN numbers
Here you can find more info about Trademark law
Here you can find more info about Visibility

Or watch the video below.

",{"_247":7724},{"_27":118,"_53":7725,"_119":118,"_251":38,"_247":-5,"_252":7727,"_256":118,"_257":38,"_258":7730},{"_55":7726},"csc7995be39d043442",{"_27":7728,"_42":7729},"Brand Guidelines and Property Rights","https://www.youtube.com/watch?v=Y4hsoBp8u5A",{"_55":7731,"_88":261,"_195":262,"_27":7732,"_97":98,"_158":98,"_95":7733,"_156":7733,"_187":266,"_191":7734,"_193":7732,"_92":7735,"_185":38,"_120":7736,"_160":7737,"_39":7739},"bltb71c8e39e42b010e","Thumbnail_Merkrichtlijnen_Eigendomsrecht.png","2025-11-28T10:43:42.469Z","867426",{},[],{"_162":7738,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.033Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb71c8e39e42b010e/69297cdec70b8316519be2a6/Thumbnail_Merkrichtlijnen_Eigendomsrecht.png",{"_343":7741},{"_27":5206,"_53":7742,"_119":7744,"_349":504,"_302":351,"_280":7745},{"_55":7743},"cs1bd27a44afdbac24","

If the item does not meet all brand guidelines when you add it, it is an unbranded item. If the item does not (yet) meet the brand guidelines below, but you want to offer it as a branded item? Do not add the item yet. It is not possible to make it a branded item later.

",{"_39":7746,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Prevent violations: follow the brand guidelines for branded items",[],[7751,7752,7754,7755,7757,7758,7759,7760],{"_125":126,"_127":128},{"_125":130,"_127":7753},"commercial",{"_125":133,"_127":7352},{"_125":136,"_127":7756},"inspire",{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"brand-guidelines-and-property-rights","Brand guidelines and property rights","2026-01-19T16:04:25.257Z","/en/idp/brand-guidelines-and-property-rights",{"_162":7766,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.452Z",[7768,7979,8012],{"_102":7769,"_53":7976,"_169":7978},[7770],{"_105":238,"_55":7771,"_88":184,"_90":108,"_92":7772,"_94":38,"_95":7773,"_97":112,"_113":38,"_114":7774,"_244":7775,"_116":7959,"_209":118,"_120":7960,"_122":7961,"_27":7970,"_154":7971,"_156":7972,"_158":264,"_39":7973,"_160":7974},"blt23b7d114985ac9ec",{},"2026-01-12T14:19:10.810Z","To effectively manage our extensive product range of millions of items and present them correctly in the shop, every item requires a unique ISBN or EAN/GTIN. On this page, you will find information about these numbers, also sometimes referred to as barcodes.",[7776,7782,7787,7793,7799,7805,7811,7817,7822,7933],{"_312":7777},{"_314":7778,"_53":7779,"_318":7781},"Types of numbers",{"_55":7780},"cs019179535b07145f","explanation",{"_493":7783},{"_27":118,"_53":7784,"_119":7786},{"_55":7785},"cs53bc55f9c82b5e8b","

To offer an item via bol, you need a valid, registered ISBN or EAN/GTIN:

ISBN (International Standard Book Number) - This is a unique code exclusively for books and is standardly found on every book cover.
EAN (European Article Number) - Also known as 'barcode'. It is a unique 13-digit number assigned to an item. Currently, we do not yet enforce unregistered EANs for unbranded items. For branded items, it is mandatory to use an EAN registered with GS1.
GTIN (Global Trade Item Number) - This is a unique, internationally recognized item code for your item. Although the old term ‘EAN’ is still widely used for item codes, GTIN is actually the correct term for the sequence of numbers you find under the barcode on items. Therefore, when you request item codes from GS1, you may encounter this term.

",{"_312":7788},{"_314":7789,"_53":7790,"_318":7792},"ISBN",{"_55":7791},"cs09936b1e5e1f5598","isbn",{"_493":7794},{"_27":7795,"_53":7796,"_119":7798},"An ISBN number",{"_55":7797},"cs95a1c9f1b80025d3","

An ISBN is a special number for books, e-books, and audiobooks. It helps to easily find a book in stores, libraries, and online. If you want to sell a book, an ISBN is mandatory.

An ISBN has 13 digits and always starts with 978 or 979. The number contains information about the country, publisher, and title. Please note: every version of a book, such as a hardcover, paperback, or e-book, requires its own ISBN.

An ISBN resembles a GTIN-13 but is only used for books. Other items, such as food or electronics, use an EAN/GTIN. An ISBN is managed by Stichting ISBN Nederland, while EANs are handled via GS1.

More information can be found on this page of ISBN Nederland.

",{"_312":7800},{"_314":7801,"_53":7802,"_318":7804},"EAN/GTIN",{"_55":7803},"cs73c4df5633d3e50e","ean",{"_493":7806},{"_27":7807,"_53":7808,"_119":7810},"An EAN number",{"_55":7809},"cs645fd101de9da736","

An EAN number is a unique 13-digit number assigned to an item.

You can find an EAN on the item itself, usually under the barcode. If you can't find the number there, you can request it from the supplier. For new or unique items, you can purchase an EAN/GTIN yourself via GS1. It is recommended to purchase EAN codes directly from GS1. If you use an intermediary party, always check whether the purchased EAN codes are actually registered with GS1 via the GS1 portal.

If you obtain an EAN/GTIN from GS1, you automatically become the first partner to sell this item via bol. It is good to know that other partners can then sell identical items via bol, and thereby use the EAN/GTIN you purchased and the associated content.

An EAN is linked to a specific item and can only be used for that item. New versions or packaging of the same item may require a new EAN. It is therefore not always possible to reuse an EAN or to offer a similar item that is not exactly registered in that way under the relevant EAN.

If you make changes to the item, such as the brand or packaging, this may require a new EAN. This new number must be added again to your offer in your seller account. In this, bol follows the worldwide GS1 policy. More information can be found on the page of GS1.

",{"_312":7812},{"_314":7813,"_53":7814,"_318":7816},"EAN at a glance",{"_55":7815},"cs270970c3422f2bb5","ean-conditions",{"_493":7818},{"_27":118,"_53":7819,"_119":7821},{"_55":7820},"cs2e8ed4649408f8ce","

Your EAN/GTIN must meet the following conditions:

Every item has an EAN/GTIN registered with GS1. This is an item number that distinguishes your item from another item. You may not offer identical items under different EANs. Not even from different seller accounts. This is considered a duplicate offer;
The EAN is permanently linked to this item. If your item changes brand, packaging, or composition, you may need to apply for a new EAN/GTIN for your item. Use the GS1 tool to determine if you need a new EAN/GTIN.
Please note: the EAN you use for your branded item must be registered with GS1 from the moment you add the item on bol.

",{"_874":7823},{"_876":7824,"_53":7825,"_880":118,"_881":7827},"Frequently asked questions about EAN/GTIN & ISBN",{"_55":7826},"cs484c6a7422ff909a",[7828,7835,7842,7849,7856,7863,7870,7877,7884,7891,7898,7905,7912,7919,7926],{"_884":7829},{"_886":7830,"_53":7833},[7831],{"_55":7832,"_105":890},"blt68ec364cd797666c",{"_55":7834},"cs70bdb652a4b07acd",{"_884":7836},{"_886":7837,"_53":7840},[7838],{"_55":7839,"_105":890},"bltc6502e1f4cb2d867",{"_55":7841},"cs33ba58d674ca58f5",{"_884":7843},{"_886":7844,"_53":7847},[7845],{"_55":7846,"_105":890},"blt7cdbcc77149e68ec",{"_55":7848},"cs222a1729fccab171",{"_884":7850},{"_886":7851,"_53":7854},[7852],{"_55":7853,"_105":890},"bltcfca5d4aa7b353d0",{"_55":7855},"cs6d7bf32e38a6f71e",{"_884":7857},{"_886":7858,"_53":7861},[7859],{"_55":7860,"_105":890},"blt1c75a5a211b64ad4",{"_55":7862},"cs419a031a59f59a31",{"_884":7864},{"_886":7865,"_53":7868},[7866],{"_55":7867,"_105":890},"blt60db411333138d7c",{"_55":7869},"csdfb0a9d96cfd2fd2",{"_884":7871},{"_886":7872,"_53":7875},[7873],{"_55":7874,"_105":890},"bltd9e61c0706a311e5",{"_55":7876},"cs8f7bbe3b308e38e1",{"_884":7878},{"_886":7879,"_53":7882},[7880],{"_55":7881,"_105":890},"blt91fe199c1b3dcb8a",{"_55":7883},"cs3169de117308b71f",{"_884":7885},{"_886":7886,"_53":7889},[7887],{"_55":7888,"_105":890},"bltd55495bd31f36d7d",{"_55":7890},"cs65cd74dfc7b65cc4",{"_884":7892},{"_886":7893,"_53":7896},[7894],{"_55":7895,"_105":890},"blt8aa939f933cbbda7",{"_55":7897},"csf080474b487b23fb",{"_884":7899},{"_886":7900,"_53":7903},[7901],{"_55":7902,"_105":890},"blt7c55e992650032fb",{"_55":7904},"csee1f852069e4c15c",{"_884":7906},{"_886":7907,"_53":7910},[7908],{"_55":7909,"_105":890},"blta337c9ac4aa5fc7a",{"_55":7911},"cs804c464c565db5ed",{"_884":7913},{"_886":7914,"_53":7917},[7915],{"_55":7916,"_105":890},"bltbf3c7f218cfd1471",{"_55":7918},"cs5fc4a635e4ed7bea",{"_884":7920},{"_886":7921,"_53":7924},[7922],{"_55":7923,"_105":890},"blt7ee34295976ffe21",{"_55":7925},"csab62debf9129daab",{"_884":7927},{"_886":7928,"_53":7931},[7929],{"_55":7930,"_105":890},"bltba6fd92ea6f9c60d",{"_55":7932},"cs84332c5570d2be7b",{"_274":7934},{"_27":276,"_53":7935,"_119":279,"_280":7937,"_181":7941,"_304":7957,"_306":-5,"_308":-5,"_309":7958},{"_55":7936},"cs9533adaf5ac4f21f",{"_39":7938,"_37":57},{"_27":7939,"_42":7940},"view the e-learning","https://partnerplatform.bol.com/nl/partner-academy/assortimentsbeleid/",{"_181":7942,"_205":7956,"_300":301,"_302":303},{"_55":7943,"_88":110,"_185":38,"_92":7944,"_187":188,"_95":7945,"_97":190,"_191":7946,"_193":7947,"_195":196,"_120":7948,"_27":7951,"_156":7952,"_158":201,"_160":7953,"_39":7955},"blt31d82e0b00987635",{},"2025-09-15T15:15:22.764Z","11607753","B2b_-Magazijnsoftware.jpg",[128,198,7949,7950],"diensten-van-derden","automatiseren","EVB-Magazijnsoftware-Automatiseren-Assortiment","2026-02-09T20:01:45.175Z",{"_162":7954,"_164":201,"_165":166,"_90":108},"2026-02-09T20:01:48.825Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt31d82e0b00987635/68c82d8a0250f75afd6c4032/B2b_-Magazijnsoftware.jpg","Three glass jars with cork lids on a mint green background, each filled with different types of cookies. Crumbs are scattered in front.",[],"2025-11-13T14:56:16.000Z",{"_27":118,"_119":118},[],[7962,7963,7964,7965,7966,7967,7968,7969],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"isbn-or-ean-number","EAN or ISBN","2026-02-24T13:14:30.016Z","/en/idp/isbn-or-ean-number",{"_162":7975,"_164":264,"_165":166,"_90":108},"2026-02-24T13:14:36.060Z",{"_55":7977},"cs1378cde737ebce25",[],{"_102":7980,"_53":8009,"_169":8011},[7981],{"_105":238,"_55":7982,"_90":108,"_92":7983,"_94":38,"_88":184,"_95":7984,"_97":112,"_113":38,"_114":7985,"_244":7986,"_116":7992,"_209":118,"_120":7993,"_122":7994,"_27":8003,"_154":8004,"_156":8005,"_158":264,"_39":8006,"_160":8007},"bltf04064ecc5df19e2",{},"2026-01-19T14:51:58.700Z","If you want to use your brand on bol, it's important that your brand is registered with the Benelux Office for Intellectual Property (BOIP). If you register your name or logo as a brand, you get the exclusive right to use that brand for your own items. Other partners may sell your brand, but they are not allowed to put it on their own items or use it as if it were theirs. Only you, as the brand owner, are allowed to do that.",[7987],{"_493":7988},{"_27":118,"_53":7989,"_119":7991},{"_55":7990},"cs623ef436077b9915","

By registering your brand, you can take action against other brands that strongly resemble your brand. If brands emerge that confusingly resemble your registered brand, you can take steps to protect your own brand. This helps to maintain your brand's unique identity and prevent customer confusion.

In short, brand registration not only gives you ownership rights but also the ability to act against brands that are very similar to yours. It's an important step to protect the value and recognition of your brand on bol.

Conditions

Please note that your brand name must meet the following conditions:

The brand is registered with the BOIP (or EUIPO/WIPO);
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods;
The item must also be registered in this class under the mention of the correct goods;
Your registration is valid in the Netherlands and Belgium;
Your brand must meet the above points from the moment the item is added on bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo mark.

The use of a brand name not registered with the BOIP for an item is not allowed. No rights can be derived from it.

Trademark Rights

Your content must not infringe on the rights of brand owners. It is not allowed to mention brand names or product names of branded items with items that are not of that brand. Mentioning other brand names or product names with your item will be considered a content violation.

Exception: it is allowed to mention other brands and items with the prefix; “suitable for…” if this is essentialfor the sale of the item. It is essential for the sale when an item is an accessory to another item and is only suitable for use with that specific item.

You can find more information on the following pages:
BOIP brands
BOIP news

",{"_27":118,"_119":118},[],[7995,7996,7997,7998,7999,8000,8001,8002],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":7352},{"_125":136,"_127":7756},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"trademark-law","Trademark Law","2026-01-19T15:33:09.913Z","/en/idp/trademark-law",{"_162":8008,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:05.758Z",{"_55":8010},"csa2e14e7df37c43b4",[],{"_102":8013,"_53":8118,"_169":8120},[8014],{"_105":238,"_55":8015,"_90":108,"_92":8016,"_94":38,"_88":110,"_95":8017,"_97":112,"_113":38,"_114":8018,"_244":8019,"_116":8101,"_209":118,"_120":8102,"_122":8103,"_27":8112,"_154":8113,"_156":8114,"_158":264,"_39":8115,"_160":8116},"bltf5c6f62c334f4568",{},"2026-01-27T14:14:39.465Z","On this page, you can read the guidelines regarding the visibility of brand names and logos. These rules ensure that customers have confidence in the items they buy, as they match the product images and descriptions. For brands with a direct distribution channel, it is mandatory that the brand name or logo is immediately visible on the item or its original packaging when adding the item. However, for brands with an indirect distribution channel, some exceptions to these rules apply.",[8020,8026,8032,8038,8044,8050,8056,8062,8068,8074,8079],{"_312":8021},{"_314":8022,"_53":8023,"_318":8025},"Visibility",{"_55":8024},"csed8f3e9a882a9c9e","visibility",{"_493":8027},{"_27":8028,"_53":8029,"_119":8031},"Visibility of the brand name or logo",{"_55":8030},"csdba6f3896daebee1","

The brand name or logo must be visibly printed on the item or its original packaging. The brand name or logo must be visible on a product image that you upload immediately when adding the item online. If the photo is added later, you do not comply with the guidelines, and the item must be offered as unbranded.

An exception to the above policy applies to brands with an indirect distribution channel. These brands do not need to add a product image showing the brand or logo on the item or its original packaging.

",{"_312":8033},{"_314":8034,"_53":8035,"_318":8037},"Distribution channel",{"_55":8036},"cs16127915f070319b","distribution-channel",{"_493":8039},{"_27":8040,"_53":8041,"_119":8043},"What is a distribution channel",{"_55":8042},"csde59641b3e5ed2f7","

A distribution channel is the path an item takes from manufacturer or supplier to the customer. There are two categories of distribution channels: direct and indirect.

A direct distribution channel means that a company sells its items directly to the end customer. These are items sold exclusively by a company in physical stores, a company's webshop(s), or items offered by a company via a platform. No intermediaries are involved in the sale to the customer. Example: Imagine an electronics company \"ElectroTech\" produces its own brand of smartphones and sells them directly to customers. These smartphones are sold only in ElectroTech's physical stores, on their own website, and also via bol by ElectroTech itself as a partner. In this case, no intermediary or other partner is involved in selling the smartphones to the customer. This means ElectroTech has a direct distribution channel for its smartphones, as they sell them directly to the end customer, without the involvement of other partners or distributors. In this example, ElectroTech must comply with the brand guideline regarding the visibility of the brand or logo.

An indirect distribution channel means that a manufacturer or supplier collaborates with other distribution partners, intermediaries, or resellers to sell their items to the end customer. This could mean, for example, that items are offered by resellers via our platform, via other online platforms, via other webshops, or in physical stores.

Example: Let's take Apple as an example. Apple produces iPhones and sells them not only directly to customers but also collaborates with various distributors and resellers. These distributors buy iPhones from Apple and sell them to stores or other partners. These iPhones are ultimately offered via bol by various resellers who have obtained the iPhones through these distributors. As a result, multiple intermediaries are involved between Apple (the manufacturer) and the end customer who buys the iPhone via bol. This illustrates an indirect distribution channel, as Apple's iPhones are not sold directly by the company to the end customer but are available via bol through various intermediaries and resellers.

For each of the intermediaries that are part of an indirect distribution channel, it is important that an authentic branded item is delivered. This means the item's journey has proven it to be a branded item, and therefore, as a partner (who is part of an indirect distribution channel), you do not need to show this additionally on the product page via bol.

",{"_312":8045},{"_314":8046,"_53":8047,"_318":8049},"Visibility rule",{"_55":8048},"cs3bc8560ab91728d1","visibility-rule",{"_493":8051},{"_27":8052,"_53":8053,"_119":8055},"Why does this 'visibility rule' apply?",{"_55":8054},"csf74af5edcd3f072b","

As a platform, our goal is to offer customers a reliable, safe, and high-quality product range. It is crucial that all items on our platform comply with applicable laws and regulations and with the guidelines bol sets for brands and items. One of the goals of the brand guidelines' visibility rule is to ensure that customers can trust that they will actually receive the item they see in the product images and descriptions. We want to prevent items from being offered and delivered that do not match the customer's expectations based on what they see on our website. By ensuring customers get exactly what they expect, we collectively try to prevent disappointments and offer a positive experience when shopping via bol.

To ensure this, it is important that the brand is clearly visible on the item or its packaging, especially if you are the sole partner for that brand. This makes the brand clearly recognizable, so only you can offer the item. This way, we prevent other partners from trying to sell under the same listing, and we can guarantee the quality and authenticity of our offer.

",{"_312":8057},{"_314":8058,"_53":8059,"_318":8061},"Contact with selling party",{"_55":8060},"csdb1dfa98397dddc0","contact-with-selling-party",{"_493":8063},{"_27":8064,"_53":8065,"_119":8067},"First, contact the selling party",{"_55":8066},"csbf80dfeb350553fb","

Via the Notice and Take Down (NTD) form, you have the option to report intellectual property infringement. If you doubt whether another partner's item is identical to your offer, you can contact that partner. You can contact selling partners via the contact details on their shop page. Or you can click 'Question about item' on the product page. If you can't resolve it among yourselves, you can submit a report via the Notice and Take Down form.

",{"_312":8069},{"_314":8070,"_53":8071,"_318":8073},"What is not allowed?",{"_55":8072},"cs01dfa098c57f62e0","not-allowed",{"_493":8075},{"_27":8070,"_53":8076,"_119":8078},{"_55":8077},"csad3a20afa180e2e0","

For brands with a direct distribution channel, it is not allowed to add the product image with a visible brand name later;

Only the brand on the shipping box is not sufficient;
Using stickers with a brand name and/or logo is not sufficient;
The brand, visual mark, brand name, or website may not be used as a watermark on the product image;
The brand may not be photoshopped onto the image;
The brand or logo of an item with a direct distribution channel must be visible immediately on the original product packaging and/or the item from the moment it is added via bol. This must then be visible in the images. It is not allowed to add this later.

",{"_8080":8081},"image_s_",{"_27":118,"_53":8082,"_119":118,"_181":8084},{"_55":8083},"cs9ccd7fbb20b0639f",[8085],{"_181":8086,"_53":8097,"_205":8099,"_8100":118},{"_55":8087,"_88":261,"_27":8088,"_195":262,"_97":8089,"_158":8089,"_95":8090,"_156":8090,"_187":266,"_191":8091,"_193":8088,"_92":8092,"_185":38,"_120":8093,"_160":8094,"_39":8096},"blt45ab027768769514","B2B_Partnerplatform-EVB-visual_NL.png","blta611d5daf3ca3fa9","2025-12-02T13:25:57.538Z","279843",{},[],{"_162":8095,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.042Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt45ab027768769514/692ee8e5db09e5806dbcde47/B2B_Partnerplatform-EVB-visual_NL.png",{"_55":8098},"csd946835842d92450","B2B Partnerplatform EVB visual","caption_image",{"_27":118,"_119":118},[],[8104,8105,8106,8107,8108,8109,8110,8111],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"show-brand-name-or-logo","Show brand name or logo","2026-01-27T14:14:50.950Z","/en/idp/show-brand-name-or-logo",{"_162":8117,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.473Z",{"_55":8119},"cs7150434327cc01d4",[],[],"2025-11-20T10:26:47.425Z","2025-11-28T10:47:51.126Z",{},{"_162":8126,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:45.991Z",{"_105":233,"_55":8128,"_27":8129,"_102":8130,"_169":8229,"_120":8230,"_90":91,"_97":98,"_158":98,"_95":8231,"_156":8232,"_92":8233,"_88":2407,"_94":38,"_160":8234},"blt27ecefaf62742cbd","Notice & take down",[8131],{"_105":238,"_55":8132,"_90":108,"_92":8133,"_94":38,"_88":2130,"_95":8134,"_97":112,"_113":38,"_114":8135,"_244":8136,"_116":8212,"_120":8213,"_122":8214,"_27":8223,"_154":8145,"_156":8224,"_158":98,"_39":8225,"_209":8226,"_160":8227},"blt9ca03ba1ad13e0f1",{},"2026-01-19T15:45:36.025Z","Through the Notice and Take Down (NTD) form, you have the option to report illegal content. On this page, you can read more about it.",[8137,8143,8149,8156,8162,8167,8182,8188,8193,8200,8206],{"_312":8138},{"_314":8139,"_53":8140,"_318":8142},"NTD procedure",{"_55":8141},"cs3cd1e19a6bdf22a4","ntd",{"_493":8144},{"_27":8145,"_53":8146,"_119":8148},"Notice and Take Down procedure",{"_55":8147},"csdea6b4197c4fbe15","

Do you see illegal content* (for example, items or content) on our platform based on the DSA or a violation of the Conditions of Use Professional Sales via bol? Then you can report it based on the Notice and Take Down (NTD) procedure. This includes content that violates applicable laws and regulations or the Conditions of Use Professional Sales via bol.

The NTD procedure shows how bol handles reports of illegal content. Additionally, we can engage with the reporter, partner, or third parties for more information or consultation.

*Examples of illegal content: unsafe or prohibited items, infringement of intellectual property rights, inappropriate or harmful content, fraud, hate speech, or discrimination. The form clearly states what you can report and an 'i' icon explains what each term means.

You can report in 3 ways:

Are you a partner of bol and do you have a seller account? Click here to submit an NTD report via the seller account;
Do you not have a seller account with bol, but are you a brand owner? Click here to submit a report via the NTD form.
Are you an authority or trusted flagger? Click here to submit an NTD report.

Do you see multiple issues with one item? Then submit a separate form for each issue. This ensures that the correct reports are handled by the right team.

Have you received a message that a report has been made about your offer? Then follow the instructions in the email.

Do you disagree with our decision on the report or the action taken based on the report? Then you can submit a complaint within 6 months of receiving our decision via our complaints procedure.

",{"_343":8150},{"_27":5206,"_53":8151,"_119":8153,"_349":504,"_302":351,"_280":8154},{"_55":8152},"csd59425bfb8dcbfe9","

Do you suspect there is illegal content? You can also directly contact the partner(s) listed with the offer. You can find their contact details on the seller page.

",{"_39":8155,"_37":38},{"_27":118,"_42":118},{"_312":8157},{"_314":8158,"_53":8159,"_318":8161},"Providing the right documents",{"_55":8160},"cs1ea2e47650cdf25a","providing-the-right-documents",{"_493":8163},{"_27":8158,"_53":8164,"_119":8166},{"_55":8165},"cs8b95d07b2e822aa2","

To report illegal content, we ask you to include documents. You can add these as an attachment to the report form. The documents we need vary per type of report. In the table below, you will find some situations to help guide you.

",{"_523":8168},{"_27":118,"_53":8169,"_119":118,"_528":38,"_529":8171,"_546":118},{"_55":8170},"csf52daa1ecae9cd93",{"_55":8172,"_88":261,"_27":8173,"_195":8174,"_97":98,"_158":98,"_95":8175,"_156":8175,"_187":534,"_191":8176,"_193":8173,"_92":8177,"_185":38,"_120":8178,"_160":8179,"_39":8181},"blt8c811dc56054657b","NTD_Documentvoorbeelden-per-melding_EN1.xlsx","blt33465db281b08d5e","2026-02-13T13:47:54.140Z","11130",{},[],{"_162":8180,"_164":98,"_165":166,"_90":108},"2026-02-13T13:47:59.327Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8c811dc56054657b/698f2b8ab5de7400080894c9/NTD_Documentvoorbeelden-per-melding_EN1.xlsx",{"_312":8183},{"_314":8184,"_53":8185,"_318":8187},"How will my notification be processed?",{"_55":8186},"cs55dcc7bb67c6dcc9","report-processing",{"_493":8189},{"_27":8184,"_53":8190,"_119":8192},{"_55":8191},"cs55536ae80015f8c0","

Once we have received your report, you will receive a confirmation. We will also check if the report is complete. If we notice something is missing, you will receive a message about it. After that, we will review your report. If it indeed turns out to be illegal content, there are 2 options:

The offer will be adjusted or taken offline\n
If the offer that the report is about is indeed illegal and/or violates the conditions of use, we will adjust the offer or take it offline. We only take the offer offline if we determine that it is so serious that taking it offline is justified. We assess this carefully and to the best of our ability. As the submitter, we will, of course, inform you of our decision via the contact details you provided.
Your report will not be processed\n
In some cases, bol does not process reports. This happens for a reasoned cause. For example, if an NTD report does not sufficiently explain why the content is illegal, if the necessary documents are missing, or if a clear indication of the exact location of the content, such as the URL, is missing.
Your report will be rejected\n
If our judgment after investigation is that there is no illegal content, your report will be rejected.

",{"_343":8194},{"_27":5206,"_53":8195,"_119":8197,"_349":504,"_302":351,"_280":8198},{"_55":8196},"csd7abf895f6105ba3","

Measures can be taken against parties who frequently submit incorrect reports of illegal items and/or content. If incorrect reports are submitted too often, we may decide not to process reports for some time. Therefore, before submitting a report, please check if there is indeed illegal content.

",{"_39":8199,"_37":38},{"_27":118,"_42":118},{"_312":8201},{"_314":8202,"_53":8203,"_318":8205},"Procedure for brand owners (non-partners)",{"_55":8204},"cs210f13d65e7d6829","brand-owner",{"_493":8207},{"_27":8208,"_53":8209,"_119":8211},"Notice and Take Down form for brand owners",{"_55":8210},"csc3d09c98575220e8","

Read here the regulation that applies to the Notice and Take Down procedure (in Dutch).

Are you a partner? Then submit a report via the partner form in the SDD.

",{"_27":118,"_119":118},[],[8215,8216,8217,8218,8219,8220,8221,8222],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"notice-and-take-down-procedure","2026-02-13T13:50:30.089Z","/en/idp/notice-and-take-down-procedure","Learn about the NTD form for reporting illegal content",{"_162":8228,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:16.422Z",[],[],"2025-11-25T08:08:05.417Z","2025-11-25T08:08:36.387Z",{},{"_162":8235,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.644Z",{"_105":233,"_55":8237,"_27":8238,"_102":8239,"_169":8330,"_120":8331,"_90":91,"_97":98,"_158":98,"_95":8332,"_156":8333,"_92":8334,"_88":2407,"_94":38,"_160":8335},"blt859b9f3e9800ccb9","Prijsbeleid",[8240],{"_105":238,"_55":8241,"_90":108,"_92":8242,"_94":38,"_88":184,"_95":8243,"_97":112,"_113":38,"_114":8244,"_244":8245,"_116":8312,"_209":8313,"_120":8314,"_122":8315,"_27":8324,"_154":8325,"_156":8326,"_158":201,"_39":8327,"_160":8328},"blt9dd1792fc4c6ac7b",{},"2026-01-14T10:57:49.241Z","On this page, we'll tell you more about the guidelines for a good price, so you can achieve optimal sales results with a competitive price.",[8246,8251,8268,8274,8279,8285,8301,8307],{"_312":8247},{"_314":8248,"_53":8249,"_318":247},"Price Policy video",{"_55":8250},"cs38a08e465301588f",{"_247":8252},{"_27":118,"_53":8253,"_119":118,"_251":38,"_247":-5,"_252":8255,"_256":118,"_257":38,"_258":8258},{"_55":8254},"cs7de60fa7b4700144",{"_27":8256,"_42":8257},"bol's Price Policy","https://youtu.be/dRqfuAC-_ag",{"_55":8259,"_88":261,"_195":262,"_27":8260,"_97":264,"_158":264,"_95":8261,"_156":8261,"_187":266,"_191":8262,"_193":8260,"_92":8263,"_185":38,"_120":8264,"_160":8265,"_39":8267},"blt7e409c6267e3f0d7","Prijsbeleid_NL_thumbnail.png","2025-11-14T13:13:32.853Z","1366752",{},[],{"_162":8266,"_164":264,"_165":166,"_90":108},"2026-01-14T11:19:28.949Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e409c6267e3f0d7/69172afc8c5f3b8b7003f1e3/Prijsbeleid_NL_thumbnail.png",{"_312":8269},{"_314":8270,"_53":8271,"_318":8273},"Guidelines for a good price",{"_55":8272},"cs04d48d313b7f132f","price-guidelines",{"_493":8275},{"_27":8270,"_53":8276,"_119":8278},{"_55":8277},"cs7bec8537b67ca2b6","

To prevent customers from having negative experiences when buying an item via bol, there are some guidelines for setting prices. This keeps it fair and clear for everyone.

1. Relevant market prices

To determine the best selling price, we calculate the relevant market price. We first look at the price of the same item from other providers. If there aren't any, we consider the recommended retail price and the historical platform price. When we compare your price with the price of the same item from other providers, these are the guidelines:

Anything that can be shipped to the Netherlands or Belgium within acceptable delivery times, including shipping costs, is a valid benchmark. If a benchmark has a longer delivery time than 14 days, we will not compare your item with it.
We sometimes also include benchmarks from physical stores.
We exclude benchmarks from business-to-business, second-hand, or unreliable providers.
Benchmarks don't have to be exactly the same:
- Items with the same specifications but a different “white label” are also considered a competitive market price.
- We also don't differentiate between items based on product specifications that generally don't cause a price difference, such as different colors/sizes.
To determine the best selling price, we calculate the maximum allowed market price, in short: MTP. bol does not display items with a price above the MTP on the platform. To reach the Maximum Allowed Price, a buffer is included on top of the benchmark and shipping costs. This means you don't have to use the exact benchmark price including shipping costs; you retain room to set your own price.
If we don't have benchmarks (a benchmark is a price comparison with another webshop), we calculate and use the historical price. We compare the average price of each item between 6 and 8 months ago with the average price in the past 2 months. Promotions, second-hand items, and seasonal items are not included in this. Based on this calculation, we determine the Maximum Allowed Price*: a price that is good for you and for our customers.
*When calculating the Maximum Allowed Price based on the historical price, we include a certain buffer on top of the historical price. This way, we also account for possible inflation/price increases.

2. Equal prices
Customers compare prices online. That's why it's important that prices for the same item are as similar as possible. The shipping costs are part of the relevant market price.

3. Logical second-hand prices
If you sell a second-hand item via bol that is also offered as a new item, the price of the second-hand item (including shipping costs and excluding service contribution) may never be higher than the new item price - €1.99. If no new item price is known, we look at the maximum price for which a new item could be offered.

",{"_493":8280},{"_27":8281,"_53":8282,"_119":8284},"Additional rules for Belgium",{"_55":8283},"cs5bbacc409d1d117d","

In Belgium, additional rules apply to certain aspects:

There are legal conditions for sales periods (solden);
Items may be sold twice a year at heavily reduced prices;
These periods are legally defined;
Additional rules apply to the product categories of clothing, leather goods, and shoes;
All information on this can be found on the Belgian government's website.

",{"_523":8286},{"_27":8287,"_53":8288,"_119":118,"_528":38,"_529":8290,"_546":8300},"Additional price rules for electric heaters and blankets",{"_55":8289},"csd3c2fecea8d26301",{"_55":8291,"_88":261,"_195":262,"_27":8292,"_97":264,"_158":264,"_95":8293,"_156":8293,"_187":534,"_191":8294,"_193":8292,"_92":8295,"_185":38,"_120":8296,"_160":8297,"_39":8299},"blt0e5ebb0a92e34247","Woekerprijzen_KachelsenDekens-1.xlsx","2025-11-14T13:16:20.905Z","10361",{},[],{"_162":8298,"_164":264,"_165":166,"_90":108},"2026-01-14T11:19:28.974Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0e5ebb0a92e34247/69172ba4e4a3b03bab04f816/Woekerprijzen_KachelsenDekens-1.xlsx","

* Starting point for assessing price increase.

For electric heaters and electric blankets costing less than €100, the price may be a maximum of 40% higher than the item's price on July 1, 2022 (if known). For items that went on sale on our platform after July 1, 2022, we use the introductory price.

For electric heaters and electric blankets costing €100 or more, a maximum price increase of 35% applies compared to the item's price on July 1, 2022 (if known). For items that went on sale on our platform after July 1, 2022, we use the introductory price.

To objectively assess prices, we look at historical prices.

",{"_312":8302},{"_314":8303,"_53":8304,"_318":8306},"Setting the price",{"_55":8305},"cs510a25461b782998","setting-the-price",{"_493":8308},{"_27":8303,"_53":8309,"_119":8311},{"_55":8310},"cs51e6bb9b93f7a246","

When setting your price, it's important to consider a few things:

The selling price you set includes shipping costs. You cannot charge shipping costs separately.
When calculating the relevant market price, bol is not included as a provider. We only look at competing providers and recommended retail prices. It's possible that your purchase price is higher than the price bol offers. Our purchase price might be lower because bol buys in large quantities, allowing us to maintain a lower selling price.
It's possible that you follow the recommended retail price, but that the price is still above the relevant market price. The manufacturer and supplier determine the recommended retail price. If other relevant providers offer the same item cheaper than the recommended retail price, the relevant market price may turn out lower.

",{"_27":118,"_119":118},"Discover pricing guidelines for optimal sales results",[],[8316,8317,8318,8319,8320,8321,8322,8323],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"price-policy","Price Policy","2026-01-22T14:19:52.716Z","/en/idp/price-policy",{"_162":8329,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.579Z",[],[],"2025-11-25T08:08:57.865Z","2025-11-25T08:09:18.224Z",{},{"_162":8336,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.549Z",{"_105":233,"_55":8338,"_88":8339,"_90":91,"_92":8340,"_94":38,"_169":8341,"_95":11756,"_97":98,"_102":11757,"_120":11841,"_27":11842,"_156":11843,"_158":98,"_160":11844},"blt35580f036457f87e",13,{},[8342,8550,9128,10064,10688,11378,11504],{"_102":8343,"_53":8411,"_169":8413},[8344],{"_105":238,"_55":8345,"_90":108,"_92":8346,"_94":38,"_88":110,"_95":8347,"_97":112,"_113":38,"_114":8348,"_244":8349,"_116":8393,"_209":118,"_120":8394,"_122":8395,"_27":8355,"_154":8406,"_156":8407,"_158":264,"_39":8408,"_160":8409},"blt1a019e4e2b8f392e",{},"2026-01-15T07:54:44.297Z","On this page, you can read how to choose the right category for your item and how to adjust it.",[8350,8356,8362,8370,8376,8381,8387],{"_312":8351},{"_314":8352,"_53":8353,"_318":8355},"Choose the right product category",{"_55":8354},"cs9d8e56884eb83d58","choose-product-category",{"_493":8357},{"_27":8358,"_53":8359,"_119":8361},"The importance of choosing the right product category",{"_55":8360},"csf80f84051ac61d44","

To correctly fill in and display the content online, it's important to choose the right product category for your items. This also improves discoverability. Based on the product category, items are placed in the store and linked to the correct keywords. The product category also helps customers quickly find similar items. Content details form the basis for filters on the website, which customers use to refine their search. The more content details known about your item, the more targeted customers can search for it.

Can't find the right content details? Then there's a good chance you haven't selected the most suitable category. Search for similar items in our store and see which product category they are placed in, then choose that one for your item.

For each product category, a number of relevant (mandatory and optional) item characteristics have been determined. If you don't choose the right category, it's possible that not all relevant item characteristics for the item will be requested. This makes the item less discoverable among the available items.

",{"_343":8363},{"_27":8364,"_53":8365,"_119":8367,"_349":504,"_302":351,"_280":8368},"Tip!",{"_55":8366},"cs67771eba5bfef4be","

When adding a unique item, enter the corresponding product category as soon as possible. Items that have not been assigned to a product category after 10 days will be automatically removed.

",{"_39":8369,"_37":38},{"_27":118,"_42":118},{"_312":8371},{"_314":8372,"_53":8373,"_318":8375},"Change product category",{"_55":8374},"cs4290bf8c2bfd2fcf","change-product-category",{"_493":8377},{"_27":8372,"_53":8378,"_119":8380},{"_55":8379},"cs4337e846c85f7d61","

You can do this yourself. You set this per item via 'Edit content' in your seller account. Please note that changing a product category may also change the (mandatory) content details.

",{"_312":8382},{"_314":8383,"_53":8384,"_318":8386},"Select multiple product categories",{"_55":8385},"csbb5a311b6e597412","multiple-product-categories",{"_493":8388},{"_27":8389,"_53":8390,"_119":8392},"Selecting multiple product categories for my item",{"_55":8391},"cs4089046341b83aed","

An item can only be placed in one product category. The reason for this is that different content details are requested per product category. Therefore, always choose the one that best suits your item.

",{"_27":118,"_119":118},[],[8396,8397,8398,8400,8401,8403,8404,8405],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},"onboard",{"_125":136,"_127":137},{"_125":139,"_127":8402},"productinformatie",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"Choose product category","2026-01-15T07:58:54.590Z","/en/idp/choose-product-category",{"_162":8410,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.577Z",{"_55":8412},"cs46548233ae0f3d2a",[8414],{"_102":8415,"_53":8548},[8416],{"_105":238,"_55":8417,"_88":4534,"_90":108,"_92":8418,"_94":38,"_95":8419,"_97":112,"_113":38,"_114":8420,"_244":8421,"_116":8531,"_209":118,"_120":8532,"_122":8533,"_27":8542,"_154":8543,"_156":8544,"_158":297,"_39":8545,"_160":8546},"blt69bbc2af4ac12dde",{},"2026-01-12T15:41:55.154Z","Read everything you need to know about the data model on this page.",[8422,8428,8434,8444,8463,8480,8497,8514],{"_493":8423},{"_27":8424,"_53":8425,"_119":8427},"The bol data model",{"_55":8426},"csea8938cc42488b0a","

Stay informed about the latest item classifications on bol, which is how items are categorized into product groups, and mandatory attributes. An attribute is an item characteristic that is filled in alongside the title and item description.

You can find the data model here, and it is updated quarterly. Use this model to ensure that no content is missing from your product range. Below, you will find an overview of the current data model and the most recent changes.

",{"_493":8429},{"_27":8430,"_53":8431,"_119":8433},"When does the data model change?",{"_55":8432},"cse8106da69ba166f3","

Important changes to mandatory content and the categorization of items into product groups are shared quarterly in the data model. Once a quarter, we send an update with these latest changes. The overview below is active as of May 19, 2026.

",{"_343":8435},{"_27":8436,"_53":8437,"_119":8439,"_349":513,"_302":351,"_280":8440},"Are you using an automatic connection?",{"_55":8438},"cs3c38a2b4add7f1c6","

We also have a version of the data model in JSON/XML. You can find it via the button below. Please contact your technical contact person or integration partner if you have any questions about this.

",{"_39":8441,"_37":38},{"_27":8442,"_42":8443},"To the data model in JSON/XML","https://developers.bol.com/datamodel/",{"_523":8445},{"_27":8446,"_53":8447,"_119":118,"_528":38,"_529":8449,"_546":118},"The complete data model",{"_55":8448},"cse755c4df9cc36227",{"_55":8450,"_88":532,"_27":8451,"_195":8452,"_97":201,"_158":8453,"_95":8454,"_156":8455,"_187":534,"_191":8456,"_193":8457,"_92":8458,"_185":38,"_120":8459,"_537":118,"_160":8460,"_39":8462},"blt3aefc1d553136c36","Complete Data Model 19-05-26","blt26188c2d382fc6da","bltd37894c737b70fa6","2026-02-12T11:40:32.781Z","2026-05-05T14:01:10.421Z","173591","Total_Data_Model_19-05.xlsx",{},[],{"_162":8461,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.661Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3aefc1d553136c36/69f9f7fd185d044bb0a846f5/Total_Data_Model_19-05.xlsx",{"_523":8464},{"_27":8465,"_53":8466,"_119":118,"_528":38,"_529":8468,"_546":118},"New item classifications/categorization of items into product groups",{"_55":8467},"cs5a81314da4096904",{"_55":8469,"_88":2712,"_27":8470,"_195":8452,"_97":201,"_158":8453,"_95":8471,"_156":8472,"_187":534,"_191":8473,"_193":8474,"_92":8475,"_185":38,"_120":8476,"_537":118,"_160":8477,"_39":8479},"blt16655c224a415c47","New Product Classifications 19-05-26.xlsx","2026-02-12T11:42:31.797Z","2026-05-05T14:02:20.741Z","20375","New_Product_Classifications_19-05.xlsx",{},[],{"_162":8478,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.670Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt16655c224a415c47/69f9f86ad2aa05bcdd618e9c/New_Product_Classifications_19-05.xlsx",{"_523":8481},{"_27":8482,"_53":8483,"_119":118,"_528":38,"_529":8485,"_546":118},"Name changes",{"_55":8484},"cs852f242d93e989a0",{"_55":8486,"_88":177,"_27":8487,"_195":8452,"_97":201,"_158":8453,"_95":8488,"_156":8489,"_187":534,"_191":8490,"_193":8491,"_92":8492,"_185":38,"_120":8493,"_537":118,"_160":8494,"_39":8496},"blt12199edf29d29b51","Name Changes 19-05-26.xlsx","2026-02-12T11:43:29.885Z","2026-05-05T14:03:08.856Z","20258","Name_Changes_19-05.xlsx",{},[],{"_162":8495,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.693Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt12199edf29d29b51/69f9f89b3a447b4487a0e097/Name_Changes_19-05.xlsx",{"_523":8498},{"_27":8499,"_53":8500,"_119":118,"_528":38,"_529":8502,"_546":118},"Item classifications in product groups that will be removed",{"_55":8501},"csa2f2e5f89e139c04",{"_55":8503,"_88":177,"_27":8504,"_195":8452,"_97":201,"_158":8453,"_95":8505,"_156":8506,"_187":534,"_191":8507,"_193":8508,"_92":8509,"_185":38,"_120":8510,"_537":118,"_160":8511,"_39":8513},"blt7dbfa2213feeb6b6","Product Classifications Removed 19-05-26.xlsx","2026-02-12T11:44:29.694Z","2026-05-05T14:03:54.121Z","20804","Product_Classifications_Removed_19-05.xlsx",{},[],{"_162":8512,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.678Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7dbfa2213feeb6b6/69f9f8c8d7761511228a4374/Product_Classifications_Removed_19-05.xlsx",{"_523":8515},{"_27":8516,"_53":8517,"_119":118,"_528":38,"_529":8519,"_546":118},"New mandatory attributes/item characteristics",{"_55":8518},"cs6760c39323ebf82d",{"_55":8520,"_88":177,"_27":8521,"_195":8452,"_97":201,"_158":8453,"_95":8522,"_156":8523,"_187":534,"_191":8524,"_193":8525,"_92":8526,"_185":38,"_120":8527,"_537":118,"_160":8528,"_39":8530},"blte83e2e7109d52e58","New Mandatory Attributes 19-05-26.xlsx","2026-02-12T11:45:11.987Z","2026-05-05T14:04:33.971Z","23927","New_Mandatory_Attributes_19-05.xlsx",{},[],{"_162":8529,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.686Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte83e2e7109d52e58/69f9f8f00638c2acdaaa652f/New_Mandatory_Attributes_19-05.xlsx",{"_27":118,"_119":118},[],[8534,8535,8536,8537,8538,8539,8540,8541],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"data-model","The data model","2026-05-05T13:36:34.952Z","/en/idp/data-model",{"_162":8547,"_164":8453,"_165":166,"_90":108},"2026-05-05T14:16:10.449Z",{"_55":8549},"cs5db5acc07a29e49d",{"_102":8551,"_53":8604,"_169":8606},[8552],{"_105":238,"_55":8553,"_90":108,"_92":8554,"_94":38,"_88":110,"_95":8555,"_97":112,"_113":38,"_114":8556,"_244":8557,"_116":8587,"_209":118,"_120":8588,"_122":8589,"_27":8598,"_154":8599,"_156":8600,"_158":98,"_39":8601,"_160":8602},"blt6321ebe3990b6319",{},"2026-01-29T11:22:00.921Z","Good content is the key to online success. It helps customers find, understand, and ultimately buy your items. With the right information, you increase the chance that your offer stands out and performs well. On the following pages, you will learn everything you need to improve your content. ",[8558,8563,8569,8575,8581],{"_493":8559},{"_27":118,"_53":8560,"_119":8562},{"_55":8561},"cs52da6e4aca45e41d","

On this page, you can read how the system automatically selects content and how your content has a better chance of appearing online on an item page.

",{"_493":8564},{"_27":8565,"_53":8566,"_119":8568},"Content algorithm calculates score",{"_55":8567},"cs68d09b1d6f90e33e","

Partners sell via bol millions of items, and each partner can provide content for each item. So much information cannot be checked manually. Therefore, the algorithm looks at partners' content, which results in a score per partner. The content from the partner with the highest score then automatically appears online on an item page.

",{"_493":8570},{"_27":8571,"_53":8572,"_119":8574},"Higher score with good content",{"_55":8573},"cs88d4a52b6a83b665","

The automatic score looks at your score at product category level. By providing good content, you improve your score. You can find the guidelines here. Are you the partner with the highest score within a product category? Then your content will appear online!

",{"_493":8576},{"_27":8577,"_53":8578,"_119":8580},"Score evaluated at product category level",{"_55":8579},"csf22b68b3857a2554","

The score does not look at individual items, but at product category level. If you have less good content for some items within a certain product category, that lowers your score. Good content within the same product category raises your score.

",{"_493":8582},{"_27":8583,"_53":8584,"_119":8586},"Brand registration",{"_55":8585},"csa3cfee8df61ee5ad","

Selected brand owners and official distributors have the opportunity to take control of the content for their own branded items. You can find more information here.

",{"_27":118,"_119":118},[],[8590,8591,8592,8593,8594,8595,8596,8597],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"content-writing","Writing content","2026-01-29T14:25:16.739Z","/en/idp/content-writing",{"_162":8603,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.571Z",{"_55":8605},"cs40600c83544464e1",[8607,8674,8774,8996,9077],{"_102":8608,"_53":8672},[8609],{"_105":238,"_55":8610,"_90":108,"_92":8611,"_94":38,"_88":184,"_95":8612,"_97":112,"_113":38,"_114":8613,"_244":8614,"_116":8655,"_209":118,"_120":8656,"_122":8657,"_27":8666,"_154":8667,"_156":8668,"_158":264,"_39":8669,"_160":8670},"blt3e4e1897cb6be1ea",{},"2026-01-22T11:40:08.246Z","On this page, you'll find the best title structure for your item. By improving your content, you can achieve a higher content rating, which ensures your changes are processed faster.",[8615,8621,8627,8634,8640],{"_312":8616},{"_314":8617,"_53":8618,"_318":8620},"Do's & don'ts for a good title structure",{"_55":8619},"csacfa3085df4d7e1b","title-structure",{"_493":8622},{"_27":8623,"_53":8624,"_119":8626},"Choose a searchable title",{"_55":8625},"csc809413bf58f415c","

A good title highlights the distinguishing features of an item, making it easy for customers to scan for differences on an overview page full of items. Not all product categories use the same title structure. Below, you will find tips and tricks per product category, as well as guidance on the best title structure for your item. Make sure it's not too long and only mentions the most important features. This will help ensure your title is processed faster, and the system doesn't report that it has chosen other content.

Do's:

Mention the brand (if applicable)
Mention the model or type number
Mention the product category
Use a hyphen to separate different parts: -
Mention one or two distinguishing features
Start the title with a capital letter

Don'ts:

Entire words in capital letters
English words
Different spellings or synonyms
Many adjectives
Use of more than 70 characters (including spaces)
Use of symbols
Use of stunt/promotional statements, also related to holidays or your offer, such as “discount”, “Father's Day”, “cheap”, or “free”.

",{"_343":8628},{"_27":8364,"_53":8629,"_119":8631,"_349":513,"_302":303,"_280":8632},{"_55":8630},"cs2767ccec4ef85618","

Make sure the item title is correct within 2 weeks of adding a new item, as the page URL is based on this.

",{"_39":8633,"_37":38},{"_27":118,"_42":118},{"_312":8635},{"_314":8636,"_53":8637,"_318":8639},"Tips per product category",{"_55":8638},"cs3e976191a6b379e8","tips",{"_523":8641},{"_27":8642,"_53":8643,"_119":118,"_528":38,"_529":8645,"_546":118},"Tips for title structure per product category",{"_55":8644},"cs47b235fc25aee884",{"_55":8646,"_88":261,"_195":262,"_27":8647,"_97":264,"_158":264,"_95":8648,"_156":8648,"_187":534,"_191":8649,"_193":8647,"_92":8650,"_185":38,"_120":8651,"_160":8652,"_39":8654},"blt31c104a289f83908","Chunk-Gewenste-titelopbouw-voor-partnerplatform_2021-1-1_ENG.xlsx","2026-01-27T08:59:15.457Z","17753",{},[],{"_162":8653,"_164":98,"_165":166,"_90":108},"2026-01-29T11:28:23.632Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt31c104a289f83908/69787e63a708e40a551bc273/Chunk-Gewenste-titelopbouw-voor-partnerplatform_2021-1-1_ENG.xlsx",{"_27":118,"_119":118},[],[8658,8659,8660,8661,8662,8663,8664,8665],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"write-a-good-title","Write a good title","2026-01-27T08:59:29.690Z","/en/idp/write-a-good-title",{"_162":8671,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.481Z",{"_55":8673},"cs56dbe77ae3b060a6",{"_102":8675,"_53":8772},[8676],{"_105":238,"_55":8677,"_90":108,"_92":8678,"_94":38,"_88":532,"_95":8679,"_97":112,"_113":38,"_114":8680,"_244":8681,"_116":8755,"_209":118,"_120":8756,"_122":8757,"_27":8766,"_154":8767,"_156":8768,"_158":98,"_39":8769,"_160":8770},"blt3c7eb5c3a8c6a6b9",{},"2026-01-22T11:40:10.052Z","Besides the title, customers immediately see the item description on the item page. On this page, you will find how to create a good item description for your item. ",[8682,8688,8694,8703,8708,8713,8719,8729],{"_312":8683},{"_314":8684,"_53":8685,"_318":8687},"A clear item description",{"_55":8686},"cscd04ddd0e7fe925d","clear-description",{"_493":8689},{"_27":8690,"_53":8691,"_119":8693},"Provide a clear description of the item",{"_55":8692},"csc40715899b6b9243","

The item description offers space to explain an item. Thanks to the description, a customer gets a better idea of what they can expect and will be more likely to make a purchase. You can either functionally explain the specifications here, or narratively explain what an item can be used for. Clear content, such as a good description, leads to a lower return rate and higher conversion.

To keep the description clear, you can use HTML formatting. The HTML that bol supports includes:

Headings (called ‘Header 3’ in the seller account)
Bold text: text
Normal text
A list, either numbered or with bullet points

All other HTML codes mentioned in texts are not supported and will be rejected by the system. These will not be shown in the item description.

",{"_343":8695},{"_27":5206,"_53":8696,"_119":8698,"_349":350,"_302":351,"_280":8699},{"_55":8697},"cs699f0d425fd7da23","

It is not allowed to include references to prices, websites, promotions, services, or other sales pitches in the description (and title) of the item. Examples include mentioning (your own) websites, phrases like ‘Black Friday Deal’, ‘delivered tomorrow’, ‘while stocks last’, and words like ‘Affordable’, ‘cheap’, and ‘free’.

",{"_39":8700,"_37":57},{"_27":8701,"_42":8702},"More about the applicable rules","https://partnerplatform.bol.com/en/need-help/productinformation/these-rules-apply-to-your-product-information/",{"_312":8704},{"_314":8705,"_53":8706,"_318":8639},"Tips for improving your description",{"_55":8707},"csa4ef7ebb37deda8b",{"_493":8709},{"_27":8705,"_53":8710,"_119":8712},{"_55":8711},"csd3517adc9c6acd7f","

Headings, bold text, or lists have a proven positive effect on conversion. Therefore, take enough time to equip your descriptions with these elements, so customers may convert better.

Do not use too many words that are entirely in capital letters.
Make sure words from your title also appear in your description.
Try to avoid promotional statements, also related to holidays or your item. Such as “advantage”, “Father’s Day”, “cheap”, or “free”.
Do not mention website URLs or personal data, such as email addresses.

On this page you can find tips and tricks per product category.

",{"_493":8714},{"_27":8715,"_53":8716,"_119":8718},"Keep your target audience in mind",{"_55":8717},"csb70717154e9a6002","

Keep in mind who you are writing for. Do new customers know the words you use? Try to explain any jargon as clearly as possible. And what is the age of your target audience? A text for people over 50 is very different from a text for teenagers. Additionally, you can address Dutch and Belgian customers in different ways.

",{"_343":8720},{"_27":8721,"_53":8722,"_119":8724,"_349":513,"_302":351,"_280":8725},"Need help with content?",{"_55":8723},"cs3b8d249d5d9f5274","

We are happy to help you choose a certified partner who can best support you. See which agency fits your business and needs. You can find them all listed here.

",{"_39":8726,"_37":57},{"_27":8727,"_42":8728},"To the experts","/en/cpop/certified-partners?category=Content",{"_274":8730},{"_27":8731,"_53":8732,"_119":8734,"_280":8735,"_181":8738,"_304":8750,"_306":307,"_308":-5,"_309":8754},"Content",{"_55":8733},"csff24950a3ed5b5fc","

Learn more about how to organize your content and how your content is processed.

",{"_39":8736,"_37":57},{"_27":283,"_42":8737},"/en/ledp/product-content",{"_181":8739,"_205":8749,"_300":301,"_302":5893},{"_55":8740,"_88":261,"_195":262,"_27":8741,"_97":264,"_158":264,"_95":8742,"_156":8742,"_187":188,"_191":8743,"_193":8741,"_92":8744,"_185":38,"_120":8745,"_160":8746,"_39":8748},"blt488ebc9efa285bcd","Intergratiepartner-1-1280x1280.jpg","2025-11-12T16:08:49.891Z","81700",{},[],{"_162":8747,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.175Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt488ebc9efa285bcd/6914b11158959b0478221297/Intergratiepartner-1-1280x1280.jpg","Integration partner",[8751],{"_55":8752,"_105":8753},"blt1a18fb4d90e55bd9","learning_type","2025-11-12T16:05:51.000Z",{"_27":118,"_119":118},[],[8758,8759,8760,8761,8762,8763,8764,8765],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"write-a-clear-item-description","Write a clear item description","2026-03-13T13:33:12.773Z","/en/idp/write-a-clear-item-description",{"_162":8771,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.406Z",{"_55":8773},"cs1aa64d1a5a5763ae",{"_102":8775,"_53":8994},[8776],{"_105":238,"_55":8777,"_90":108,"_92":8778,"_94":38,"_88":177,"_95":8779,"_97":112,"_113":38,"_114":8780,"_244":8781,"_116":8978,"_209":118,"_120":8979,"_122":8980,"_27":8989,"_154":8583,"_156":8990,"_158":98,"_39":8991,"_160":8992},"blt90aea2d3cd56b010",{},"2026-01-19T15:42:02.952Z","Do you want to ensure that your brand items are presented consistently everywhere? That your item name, description, specifications, and images match how you present your brand? You can! Register your brand and take advantage of this. ",[8782,8790,8806,8812,8818,8824,8830,8835,8843,8849,8856,8861,8894,8900,8968],{"_343":8783},{"_27":8784,"_53":8785,"_119":8787,"_349":513,"_302":303,"_280":8788},"Also nice!",{"_55":8786},"cs81d3f0d7706fbb2e","

Soon, brand registration will also give you access to new solutions to further grow your brand, such as insights, your own brand page, and advertising opportunities

",{"_39":8789,"_37":38},{"_27":118,"_42":118},{"_247":8791},{"_27":118,"_53":8792,"_119":118,"_251":38,"_247":-5,"_252":8794,"_256":118,"_257":38,"_258":8796},{"_55":8793},"csd59ede59cc428232",{"_27":8583,"_42":8795},"https://www.youtube.com/watch?v=uutf4MsNI1c",{"_55":8797,"_88":261,"_195":262,"_27":8798,"_97":264,"_158":264,"_95":8799,"_156":8799,"_187":266,"_191":8800,"_193":8798,"_92":8801,"_185":38,"_120":8802,"_160":8803,"_39":8805},"blt6088f378e4f24de9","merkregistratie-video.png","2025-11-12T13:33:50.840Z","460090",{},[],{"_162":8804,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.542Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6088f378e4f24de9/69148cbef966697595731540/merkregistratie-video.png",{"_312":8807},{"_314":8808,"_53":8809,"_318":8811},"Is Brand Registration suitable for you?",{"_55":8810},"cs9b8f84acc4d95b4a","suitability",{"_493":8813},{"_27":8814,"_53":8815,"_119":8817},"Protect your content for brands",{"_55":8816},"cs30741525593a7072","

Selected brand owners and official distributors have the opportunity to take control of the content for their own brand items. With content protection, this content can no longer be changed by a third party. This ensures that brand items are highlighted consistently everywhere. This is useful because millions of customers shop via bol and thus come into contact with brand items. Content protection applies to the item description, title, specifications, and images.

",{"_493":8819},{"_27":8820,"_53":8821,"_119":8823},"Your benefits at a glance",{"_55":8822},"cs919b643a0de713f2","

Regular checks on content are a thing of the past.
Your brand is highlighted consistently everywhere, ensuring it's presented logically.
Your registration as a brand owner allows us to act faster in case of issues.

",{"_493":8825},{"_27":8826,"_53":8827,"_119":8829},"How to know if this is (not) for you",{"_55":8828},"cs80d21038d252728a","

Content protection has its advantages. However, please note that content you previously provided for your brand items – including content that is not currently displayed – will automatically appear on the website retroactively. This content protection applies to all your brand items. This includes items you may no longer sell yourself, but other partners do. This content must also be up-to-date and accurate.

When is content protection not a good option for you?

Your brand is part of bol's Brand Collaboration Service, because with content protection, the content can only be adjusted by you.
If the content previously provided to bol is not up-to-date and you don't have the capacity to refresh it. For example, titles from 2 years ago might be displayed if that was the last title provided from your supplier account.

",{"_312":8831},{"_314":1492,"_53":8832,"_318":8834},{"_55":8833},"cs9cff89fc72352cf8","content",{"_343":8836},{"_27":8837,"_53":8838,"_119":8840,"_349":350,"_302":351,"_280":8841},"Check your content",{"_55":8839},"csb4b99dd283f10730","

If you choose to use content protection, ensure that, in addition to the conditions below, all content for your brand(s) is up-to-date and correct. When your content is protected, your most recently provided content will become visible. This also applies to items you may no longer sell yourself, but other partners do.

",{"_39":8842,"_37":38},{"_27":118,"_42":118},{"_493":8844},{"_27":8845,"_53":8846,"_119":8848},"Images",{"_55":8847},"cs12e4136e65fb0fe5","

Images are also covered by content protection:

Images added by brand owners will be displayed first, provided these images have the correct labels (e.g., 'front view').
For each label, images from non-brand owners will appear after the brand owner's images (for example, if you and other parties upload a 'front view', your 'front view' will be shown; if you don't upload a 'side view', that label remains open for other parties).
Please note: if you, as a brand owner, change a label of an image not added by you, it will not be displayed first. Make sure you also upload all images yourself to gain the full value of brand ownership.

",{"_343":8850},{"_27":5206,"_53":8851,"_119":8853,"_349":350,"_302":351,"_280":8854},{"_55":8852},"csf5055536bc1e1951","

Ensure that all your brand items via bol have the same brand name as provided on the registration form. Content protection is only granted to items where the brand name from the brand registration exactly matches the brand name on bol.

",{"_39":8855,"_37":38},{"_27":118,"_42":118},{"_312":8857},{"_314":8858,"_53":8859,"_318":7657},"Frequently asked questions for non-brand owners",{"_55":8860},"csd749e990ce084fc4",{"_874":8862},{"_876":8858,"_53":8863,"_880":118,"_881":8865},{"_55":8864},"csf5e12e342d446370",[8866,8873,8880,8887],{"_884":8867},{"_886":8868,"_53":8871},[8869],{"_55":8870,"_105":890},"blt1c760415346ac79e",{"_55":8872},"cscfbbe1442fef05e3",{"_884":8874},{"_886":8875,"_53":8878},[8876],{"_55":8877,"_105":890},"blt473dd70dea663ccf",{"_55":8879},"cs43e02d4b7b1c3de7",{"_884":8881},{"_886":8882,"_53":8885},[8883],{"_55":8884,"_105":890},"bltc46d9eb348f107c9",{"_55":8886},"cs327729c6b652b2e0",{"_884":8888},{"_886":8889,"_53":8892},[8890],{"_55":8891,"_105":890},"blt05ac23b36d6972ed",{"_55":8893},"cs56f061bc899d4bcf",{"_312":8895},{"_314":8896,"_53":8897,"_318":8899},"Frequently asked questions for brand owners",{"_55":8898},"cs533378d7a1e0de1c","faq-1",{"_874":8901},{"_876":8896,"_53":8902,"_880":118,"_881":8904},{"_55":8903},"csa24f6b242822a5f1",[8905,8912,8919,8926,8933,8940,8947,8954,8961],{"_884":8906},{"_886":8907,"_53":8910},[8908],{"_55":8909,"_105":890},"blt005f29dde3bb70b5",{"_55":8911},"csae104e36214f691f",{"_884":8913},{"_886":8914,"_53":8917},[8915],{"_55":8916,"_105":890},"blt4757a002c52f7239",{"_55":8918},"cs317e2ac667a42930",{"_884":8920},{"_886":8921,"_53":8924},[8922],{"_55":8923,"_105":890},"blt5ac2c3fdd98daac2",{"_55":8925},"cs35d2a86b02745652",{"_884":8927},{"_886":8928,"_53":8931},[8929],{"_55":8930,"_105":890},"blt74f8058af3b0897a",{"_55":8932},"csee3243b0bc1f2b81",{"_884":8934},{"_886":8935,"_53":8938},[8936],{"_55":8937,"_105":890},"bltc750f8b012220bce",{"_55":8939},"cs898a1bff4e0f6d9a",{"_884":8941},{"_886":8942,"_53":8945},[8943],{"_55":8944,"_105":890},"bltd1334d2941b3698b",{"_55":8946},"cs985c591883cbedd5",{"_884":8948},{"_886":8949,"_53":8952},[8950],{"_55":8951,"_105":890},"blt418b541555717bf1",{"_55":8953},"cse1d156cfa4760bcd",{"_884":8955},{"_886":8956,"_53":8959},[8957],{"_55":8958,"_105":890},"blt3903be40b3bc43e2",{"_55":8960},"cs0f8c3700fba5cc72",{"_884":8962},{"_886":8963,"_53":8966},[8964],{"_55":8965,"_105":890},"blt37c60d85e47fe538",{"_55":8967},"cs90197aaf635c1940",{"_343":8969},{"_27":8970,"_53":8971,"_119":8973,"_349":513,"_302":303,"_280":8974},"Excited?",{"_55":8972},"cse9cf3857c8949c71","

Proceed to the brand registration guidelines to see if your items are eligible!

",{"_39":8975,"_37":57},{"_27":8976,"_42":8977},"Brand registration guidelines","https://partnerplatform.bol.com/en/need-help/productinformation/brand-registration/brand-registration-guidelines/",{"_27":118,"_119":118},[],[8981,8982,8983,8984,8985,8986,8987,8988],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"brand-registration","2026-03-18T08:05:19.979Z","/en/idp/brand-registration",{"_162":8993,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.381Z",{"_55":8995},"cs632c03620bff0d7c",{"_102":8997,"_53":9075},[8998],{"_105":238,"_55":8999,"_90":108,"_92":9000,"_94":38,"_88":177,"_95":9001,"_97":112,"_113":38,"_114":9002,"_244":9003,"_116":9059,"_209":118,"_120":9060,"_122":9061,"_27":9070,"_154":8976,"_156":9071,"_158":98,"_39":9072,"_160":9073},"blt6806265c8a351908",{},"2026-01-22T11:39:32.232Z","Interested in registering your brand? Read here to see if your items comply with the brand registration guidelines. ",[9004,9010,9017,9049],{"_493":9005},{"_27":9006,"_53":9007,"_119":9009},"What you need to comply with",{"_55":9008},"cs8b63e4b084f42b5f","

Items are offered according to our standard brand guidelines, with the following 3 conditions being the most important:

EAN – Every branded item should have an EAN number. This EAN number must be registered with GS1 in the name of the brand owner. This number ensures that the item is unique compared to other items.
Brand Register – A branded item may only be offered if it is genuinely a branded item. In other words: an item from a brand that is registered with BOIP, under the class corresponding to the product type. The BOIP brand register may also contain a reference to the WIPO (internationally recognized) or EUIPO (European recognized) register. This reference is also sufficient.
Brand Visibility – The brand must be visible on the original product packaging or on the item itself. Additionally, it must be visible on one or more product images on the bol product page.

",{"_343":9011},{"_27":9006,"_53":9012,"_119":9014,"_349":350,"_302":351,"_280":9015},{"_55":9013},"csaef61eb52a5b7c80","

Ensure that all your branded items via bol.com have the same brand name as provided on the registration form. Content protection is only granted to items where the brand name from the brand registration exactly matches the brand name on bol.com.

",{"_39":9016,"_37":38},{"_27":118,"_42":118},{"_874":9018},{"_876":9019,"_53":9020,"_880":118,"_881":9022},"Frequently asked questions about brand registration guidelines",{"_55":9021},"cs4b2e517978411e14",[9023,9030,9037,9043],{"_884":9024},{"_886":9025,"_53":9028},[9026],{"_55":9027,"_105":890},"blt905787f0f28f6617",{"_55":9029},"cs629c43b90f10b724",{"_884":9031},{"_886":9032,"_53":9035},[9033],{"_55":9034,"_105":890},"blt4f534b5b1d54335f",{"_55":9036},"cs4c5c0f1402fba2b2",{"_884":9038},{"_886":9039,"_53":9041},[9040],{"_55":8923,"_105":890},{"_55":9042},"cse6d02f885ec321aa",{"_884":9044},{"_886":9045,"_53":9047},[9046],{"_55":8937,"_105":890},{"_55":9048},"cs6b27972ee3f96c15",{"_343":9050},{"_27":9051,"_53":9052,"_119":9054,"_349":4803,"_302":303,"_280":9055},"Do your items comply with the guidelines?",{"_55":9053},"csacbac6d59f34b985","

Then you are eligible for brand registration! Sign up to enjoy the benefits.

",{"_39":9056,"_37":57},{"_27":9057,"_42":9058},"Apply for brand registration","https://partnerplatform.bol.com/en/need-help/productinformation/brand-registration/apply-for-brand-registration/",{"_27":118,"_119":118},[],[9062,9063,9064,9065,9066,9067,9068,9069],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"brand-registration-guidelines","2026-03-18T08:05:10.215Z","/en/idp/brand-registration-guidelines",{"_162":9074,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.443Z",{"_55":9076},"cs197015535a3c3b4f",{"_102":9078,"_53":9126},[9079],{"_105":238,"_55":9080,"_90":108,"_92":9081,"_94":38,"_88":941,"_95":9082,"_97":112,"_113":38,"_114":9083,"_244":9084,"_116":9109,"_209":118,"_120":9110,"_122":9111,"_27":9120,"_154":9121,"_156":9122,"_158":98,"_39":9123,"_160":9124},"blt07b1a83602d6a584",{},"2025-12-23T12:50:33.992Z","Have you determined if brand registration is right for you and if you meet the guidelines? Then this is the place to register for brand registration.",[9085,9091,9100],{"_493":9086},{"_27":9087,"_53":9088,"_119":9090},"How to register",{"_55":9089},"cs10b855ed304dc9d7","

Check that all content for your items is up-to-date and correct.
Click the button below to register for brand registration.
If you are an official distributor, the Bill of Authority must be signed by the brand owner and yourself. Upload it in the registration form.
Indicate whether you want to use protection for your content.
You will receive confirmation within 5 working days and be all set!

Do you have any questions about this? Check our frequently asked questions or contact us. This information can be found below the registration form on this page.

",{"_343":9092},{"_27":9093,"_53":9094,"_119":9096,"_349":504,"_302":351,"_280":9097},"Are you a partner?",{"_55":9095},"cs094b2b207e3f1229","

Then register here for brand registration.

",{"_39":9098,"_37":57},{"_27":60,"_42":9099},"https://partner.bol.com/sdd/sellingrights/merkregistratie",{"_343":9101},{"_27":9102,"_53":9103,"_119":9105,"_349":504,"_302":351,"_280":9106},"Not a partner?",{"_55":9104},"cs05442ae7143fdf4e","

Then register here for brand registration via the Supplier Platform.

",{"_39":9107,"_37":57},{"_27":60,"_42":9108},"https://leveranciers.bol.com/en/need-help/content/trademark-registration/",{"_27":118,"_119":118},[],[9112,9113,9114,9115,9116,9117,9118,9119],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"apply-brand-registration","Register brand registration","2026-04-15T09:51:41.589Z","/en/idp/apply-brand-registration",{"_162":9125,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.327Z",{"_55":9127},"cs3213165de22de705",{"_102":9129,"_53":9159,"_169":9161},[9130],{"_105":238,"_55":9131,"_90":108,"_92":9132,"_94":38,"_88":184,"_95":9133,"_97":112,"_113":38,"_114":9134,"_244":9135,"_116":9142,"_209":118,"_120":9143,"_122":9144,"_27":9153,"_154":9154,"_156":9155,"_158":297,"_39":9156,"_160":9157},"blte3b2832a94d5358f",{},"2026-01-22T13:33:12.608Z","A complete and appealing product page is essential for the success of your items. Here you will find all the information you need to optimally present your items to your customers. ",[9136],{"_493":9137},{"_27":9138,"_119":9139,"_53":9140},"What would you like to do? ","

",{"_55":9141},"csf3949cb8f699b066",{"_27":118,"_119":118},[],[9145,9146,9147,9148,9149,9150,9151,9152],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-content","Add content","2026-04-28T13:06:25.230Z","/en/idp/add-content",{"_162":9158,"_164":297,"_165":166,"_90":108},"2026-04-28T13:06:37.074Z",{"_55":9160},"csf70c294bb3dc64f8",[9162,9330,9464,9567,9864,9927],{"_102":9163,"_53":9328},[9164],{"_105":238,"_55":9165,"_90":108,"_92":9166,"_94":38,"_88":110,"_95":9167,"_97":112,"_113":38,"_114":9168,"_244":9169,"_116":9310,"_209":118,"_120":9311,"_122":9312,"_27":9322,"_154":9323,"_156":9324,"_158":264,"_39":9325,"_160":9326},"blt73531fd805151240",{},"2026-01-21T16:16:45.817Z","On this page, you can read more about how content is structured and how to add it per item.",[9170,9176,9182,9301],{"_312":9171},{"_314":9172,"_53":9173,"_318":9175},"Content structure",{"_55":9174},"csc9c3a5c7cb8695fa","structure",{"_493":9177},{"_27":9178,"_53":9179,"_119":9181},"How is content structured?",{"_55":9180},"cs7f493b29e7d2c833","

Good content is important for successfully selling your product range via bol. This information helps the customer to form a clear picture of their potential purchase. The more information that is available about an item, the greater the chance that the customer will make a purchase. Also, your item with complete content will be more visible – both within bol and via external search engines like Google. However, not all information is equally essential, so it's good to know which levels exist:

Basic information: essential information for a customer to understand what kind of item it is. Think of EAN, title, and at least 1 image.
Mandatory information: the minimum information needed to put your item online.
Optional information: additional information that helps customers get an even better picture of the item and encourages them to make a purchase more quickly.

",{"_4735":9183},{"_4737":9184,"_53":9185,"_4740":9187,"_4742":9188},"How to add information per item?",{"_55":9186},"cs926c2fa89dafb091","

You add content per item via the content page in your seller account. Follow the steps below:

",[9189,9195,9216,9256,9277,9295],{"_4745":9190,"_53":9191,"_4749":9193,"_4751":9194},"Go to 'Items' and then choose 'My offers'",{"_55":9192},"cs9fdd7724e34532ee","

In your seller account, click on 'Items' at the top, then choose 'My offers'

Is the item you want to edit not listed here? Then first add it to your offers via 'Add offer per item', under the 'Items' menu button.",[],{"_4745":9196,"_53":9197,"_4749":9199,"_4751":9200},"Search for the item you want to edit",{"_55":9198},"csa82cc38d11999e30","Search for the item whose content you want to edit. You can also do this by typing the EAN, ISBN, or title into the search bar.",[9201],{"_181":9202},{"_181":9203,"_53":9213,"_205":9215,"_8100":118},{"_55":9204,"_88":261,"_195":262,"_27":9205,"_97":264,"_158":264,"_95":9206,"_156":9206,"_187":266,"_191":9207,"_193":9205,"_92":9208,"_185":38,"_120":9209,"_160":9210,"_39":9212},"blt61ffcecf0dbc5341","Zoeken.png","2025-11-12T15:23:10.362Z","45948",{},[],{"_162":9211,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.414Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt61ffcecf0dbc5341/6914a65e65d9f370af4d0714/Zoeken.png",{"_55":9214},"cs7a93a61115c70538","Search",{"_4745":9217,"_53":9218,"_4749":118,"_4751":9220},"Click on the 3 dots to the right of the 'Edit' button",{"_55":9219},"csfd35755e68dcc7fb",[9221,9236,9241],{"_181":9222},{"_181":9223,"_53":9233,"_205":9235,"_8100":118},{"_55":9224,"_88":261,"_195":262,"_27":9225,"_97":264,"_158":264,"_95":9226,"_156":9226,"_187":188,"_191":9227,"_193":9225,"_92":9228,"_185":38,"_120":9229,"_160":9230,"_39":9232},"bltc11c3e8b6cab8217","Bewerk.jpg","2025-11-12T15:33:44.094Z","19318",{},[],{"_162":9231,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.422Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc11c3e8b6cab8217/6914a8d8b7f0b7c3e02f5aa5/Bewerk.jpg",{"_55":9234},"cseb8493ce6169dbcb","Edit",{"_493":9237},{"_27":118,"_53":9238,"_119":9240},{"_55":9239},"cs0163df126b66824f","Then click on 'Edit content':",{"_181":9242},{"_181":9243,"_53":9253,"_205":9255,"_8100":118},{"_55":9244,"_88":261,"_195":262,"_27":9245,"_97":264,"_158":264,"_95":9246,"_156":9246,"_187":188,"_191":9247,"_193":9245,"_92":9248,"_185":38,"_120":9249,"_160":9250,"_39":9252},"blt49e91f161364209b","Bewerk-productinformatie.jpg","2025-11-12T15:33:44.077Z","20896",{},[],{"_162":9251,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.431Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt49e91f161364209b/6914a8d848940e8ec0a41fd9/Bewerk-productinformatie.jpg",{"_55":9254},"cs530b500fa080dcac","Edit content",{"_4745":9257,"_53":9258,"_4749":9260,"_4751":9261},"Now you'll see the basic information of your item",{"_55":9259},"cs009844fc63eb7448","You are now on the content page. Here you will find the most important characteristics of the item at the top, such as the title, EAN, product category, and the quality of your content. If you click the arrow in the top right, you'll immediately see how the item appears on the website.",[9262],{"_181":9263},{"_181":9264,"_53":9274,"_205":9276,"_8100":118},{"_55":9265,"_88":261,"_195":262,"_27":9266,"_97":264,"_158":264,"_95":9267,"_156":9267,"_187":266,"_191":9268,"_193":9266,"_92":9269,"_185":38,"_120":9270,"_160":9271,"_39":9273},"bltd3aff5a29541d92b","ProductinformatiePerartikelStap4.png","2025-11-12T15:33:44.033Z","64412",{},[],{"_162":9272,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.439Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd3aff5a29541d92b/6914a8d88eada929c77cfc78/ProductinformatiePerartikelStap4.png",{"_55":9275},"csbfc358c12c1d3bf8","Content per item",{"_4745":9154,"_53":9278,"_4749":9280,"_4751":9281},{"_55":9279},"cs28a2d8b5247a6884","Under the 'Content' heading, you can edit all content per level. Here, all content is grouped by relevance for this item. Each level indicates how many fields can be filled and how many fields are already filled. Click on one of the levels to open or close this block of content. Clicking levels open and closed keeps the page organized. As soon as you've made a change, the 'Save' button will appear at the bottom of the page.",[9282,9290],{"_181":9283},{"_181":9284,"_53":9288,"_205":9276,"_8100":118},{"_55":9265,"_88":261,"_195":262,"_27":9266,"_97":264,"_158":264,"_95":9267,"_156":9267,"_187":266,"_191":9268,"_193":9266,"_92":9285,"_185":38,"_120":9286,"_160":9287,"_39":9273},{},[],{"_162":9272,"_164":98,"_165":166,"_90":108},{"_55":9289},"cs55c6a59d7b7d7f93",{"_493":9291},{"_27":118,"_53":9292,"_119":9294},{"_55":9293},"cs63d834d93917f789","

There are 3 levels of content:

Basic information\n
Basic information necessary for a customer to understand what kind of item it is. Think of EAN, title, and at least 1 image.
Mandatory information\n
In addition to basic information, this information is needed to put your item online. When both the basic and mandatory information for an item are complete, the level becomes 'content online'.
Optional information\n
Additional information that helps customers get an even better picture of the item and encourages them to make a purchase more quickly. When all optional information is also complete, the level becomes 'content complete'.

",{"_4745":9296,"_53":9297,"_4749":9299,"_4751":9300},"And now... Just wait!",{"_55":9298},"cs76b54f576c9a1d53","Additions or changes will be processed within 8 hours and may then be visible on bol. It's also possible that your changes are not visible after 8 hours. This could be because priority was given to existing or other new content, originating from other partners or brands. For feedback on your changes, you can always refer to the 'Feedback' section in your seller account.",[],{"_343":9302},{"_27":8364,"_53":9303,"_119":9305,"_349":513,"_302":351,"_280":9306},{"_55":9304},"cs95d2e1f4ddbe233a","

When completing content, it's important to know that different product characteristics are requested for each product category. Every item is different, and customers want different information accordingly. On this page, you'll find tips and tricks per product category, and you can also see the best title structure for your item.

",{"_39":9307,"_37":38},{"_27":9308,"_42":9309},"Read more","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod-online-brengen/tips-voor-betere-productinformatie/",{"_27":118,"_119":118},[],[9313,9314,9315,9316,9318,9319,9320,9321],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":9317},"activate",{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-content-per-item","Add content per item","2026-01-21T16:22:02.556Z","/en/idp/add-content-per-item",{"_162":9327,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.605Z",{"_55":9329},"csbe7674081d66cec5",{"_102":9331,"_53":9462},[9332],{"_105":238,"_55":9333,"_90":108,"_92":9334,"_94":38,"_88":110,"_95":9335,"_97":112,"_113":38,"_114":9336,"_244":9337,"_116":9445,"_209":118,"_120":9446,"_122":9447,"_27":9456,"_154":9457,"_156":9458,"_158":264,"_39":9459,"_160":9460},"bltcf55f9995c5c5672",{},"2026-01-21T16:16:12.841Z","On this page, you can read more about how content is structured and how you can add it for multiple items.",[9338,9342,9347,9434,9439],{"_312":9339},{"_314":9172,"_53":9340,"_318":9175},{"_55":9341},"csb0e725538af80b19",{"_493":9343},{"_27":9178,"_53":9344,"_119":9346},{"_55":9345},"cs9a28b2d8384efbb1","

Good content is important for successfully selling your product range via bol. This information helps the customer form a clear picture of their potential purchase. The more information known about an item, the greater the chance that the customer will make a purchase. Also, your item with complete content will be more discoverable – both within bol and via external search engines like Google. However, not all information is equally essential, so it's good to know what levels there are:

Basic information: essential information for a customer to see what kind of item it is. Think of EAN, title, and at least 1 image.
Required information: minimum information needed to put your item online.
Optional information: additional information that helps customers get an even better picture of the item and encourages them to make a purchase sooner.

",{"_4735":9348},{"_4737":9349,"_53":9350,"_4740":9352,"_4742":9353},"How do you add information for multiple items via the seller account?",{"_55":9351},"cs9722a94cb8ad7da4","

In your seller account, you can add or change the content for multiple items at once. You do this by following these steps:

",[9354,9374,9389,9409,9429],{"_4745":9355,"_53":9356,"_4749":9358,"_4751":9359},"Go to your offer",{"_55":9357},"cscf4f0219b88fad07","In your seller account, click 'Items' at the top, then choose 'My Offer'.",[9360],{"_181":9361},{"_181":9362,"_53":9372,"_205":9355,"_8100":118},{"_55":9363,"_88":261,"_195":262,"_27":9364,"_97":264,"_158":264,"_95":9365,"_156":9365,"_187":266,"_191":9366,"_193":9364,"_92":9367,"_185":38,"_120":9368,"_160":9369,"_39":9371},"blt5c4c6365cc6cc2a9","stap-1.png","2025-11-12T15:23:10.371Z","70071",{},[],{"_162":9370,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.539Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5c4c6365cc6cc2a9/6914a65e279dedf1d5300bfe/stap-1.png",{"_55":9373},"cscdc28b30b4f95166",{"_4745":9375,"_53":9376,"_4749":9378,"_4751":9379},"Search for the items you want to edit",{"_55":9377},"cse82380336069bb31","Search for the items whose content you want to edit. You can do this by typing the EAN, ISBN, or title in the search bar.",[9380],{"_181":9381},{"_181":9382,"_53":9386,"_205":9388,"_8100":118},{"_55":9204,"_88":261,"_195":262,"_27":9205,"_97":264,"_158":264,"_95":9206,"_156":9206,"_187":266,"_191":9207,"_193":9205,"_92":9383,"_185":38,"_120":9384,"_160":9385,"_39":9212},{},[],{"_162":9211,"_164":98,"_165":166,"_90":108},{"_55":9387},"cs559484892f761a9e","Search for items you want to edit",{"_4745":9390,"_53":9391,"_4749":118,"_4751":9393},"Select the items you want to edit",{"_55":9392},"cs03e11ed7a6adb613",[9394],{"_181":9395},{"_181":9396,"_53":9407,"_205":9255,"_8100":118},{"_55":9397,"_88":261,"_195":262,"_27":9398,"_97":264,"_158":264,"_95":9399,"_156":9399,"_187":266,"_191":9400,"_193":9401,"_92":9402,"_185":38,"_120":9403,"_160":9404,"_39":9406},"blt6364ca12c770eefb","Bewerk-productinformatie (1).png","2025-11-12T15:23:10.547Z","48340","Bewerk-productinformatie_(1).png",{},[],{"_162":9405,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.494Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6364ca12c770eefb/6914a65e48940e837aa41fc7/Bewerk-productinformatie_(1).png",{"_55":9408},"csdcfc55abb82c3e69",{"_4745":9410,"_53":9411,"_4749":9413,"_4751":9414},"Choose 'Based on selection'",{"_55":9412},"cs26cb4eb224604af0","You will then see the screen below, where you can directly improve your content.",[9415],{"_181":9416},{"_181":9417,"_53":9427,"_205":9410,"_8100":118},{"_55":9418,"_88":261,"_195":262,"_27":9419,"_97":264,"_158":264,"_95":9420,"_156":9420,"_187":266,"_191":9421,"_193":9419,"_92":9422,"_185":38,"_120":9423,"_160":9424,"_39":9426},"blt2973f8184ae79ff8","Afbeelding3.png","2025-11-12T15:23:10.351Z","55869",{},[],{"_162":9425,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.530Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2973f8184ae79ff8/6914a65e93c8b202dc687db0/Afbeelding3.png",{"_55":9428},"cs13e600ba83a36a4e",{"_4745":9296,"_53":9430,"_4749":9432,"_4751":9433},{"_55":9431},"cs72d355819415501e","Additions or changes will be processed within 8 hours and may then be visible on bol. It is also possible that your changes are not visible after 8 hours. This may be because priority was given to existing or other new content from other partners or brands. For feedback on your changes, you can always check the 'Feedback' section in your seller account.",[],{"_312":9435},{"_314":9436,"_53":9437,"_318":8639},"Tips for editing content in bulk",{"_55":9438},"csb2cd37437a8c67c7",{"_493":9440},{"_27":9441,"_53":9442,"_119":9444},"Tips for editing content in bulk:",{"_55":9443},"cs87cadbd2c41c1af2","

Use the filters.
You will automatically get a complete overview of all your items. You can make this overview more compact by choosing between the different product categories at the top.
Required (red).
Use the 'Required' filter to only see items for which the information is mandatory to fill in, to get the item online. These mandatory fields are recognizable by their red color.
Finally, fill in the optional content in the green boxes to improve the discoverability of your item.

By filling in this content, your items will be found even better, and you will help customers in the purchasing process.

",{"_27":118,"_119":118},[],[9448,9449,9450,9451,9452,9453,9454,9455],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-content-for-multiple-items","Add content for multiple items","2026-01-21T16:21:55.743Z","/en/idp/add-content-for-multiple-items",{"_162":9461,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.532Z",{"_55":9463},"cs0970a0d33ed4f213",{"_102":9465,"_53":9565},[9466],{"_105":238,"_55":9467,"_90":108,"_92":9468,"_94":38,"_88":177,"_95":9469,"_97":112,"_113":38,"_114":9470,"_244":9471,"_116":9550,"_209":118,"_120":9551,"_122":9552,"_27":9505,"_154":9485,"_156":9561,"_158":98,"_39":9562,"_160":9563},"blt0797b7013c67a56e",{},"2026-01-21T16:16:34.262Z","On this page, read everything about changing item content, the possibilities, and the quality of your item content. You'll also find everything about the status of your item content after changes have been implemented. ",[9472,9478,9483,9489,9494,9500,9506,9511,9517,9523],{"_312":9473},{"_314":9474,"_53":9475,"_318":9477},"Content level",{"_55":9476},"cs748d65050091baad","level",{"_493":9479},{"_27":9474,"_53":9480,"_119":9482},{"_55":9481},"csfacf03c0b08b8213","

When you improve or supplement item content via bulk, you can recognise the different levels by the following colours:

Red: minimum information to get your item online
Green: for optional information
Grey fields: fields that are not editable have a grey background, for example, the EAN

Do you see a field with a red border? Then it probably contains an incorrect value. When you hover over the field, a message will indicate what is incorrect or what information is required.

",{"_312":9484},{"_314":9485,"_53":9486,"_318":9488},"Changing item content",{"_55":9487},"csc9a15e9e26a27097","changes",{"_493":9490},{"_27":9485,"_53":9491,"_119":9493},{"_55":9492},"csafb371ed9974fb83","

Every item has its own item page. If you sell an item that is also sold by other partners, you share the item page. To display the best item content on that page, it's possible to change existing item content. A few things are important to know:

It can take up to 8 hours for your information change to be visible on bol.
It's possible that changes to items with multiple active partners may not become visible. In that case, a combination of item content from other partners will be chosen. You will be informed about this on the feedback pages.
The item content can also be changed by other partners. Such a change is implemented when it proves relevant to the customer.

",{"_493":9495},{"_27":9496,"_53":9497,"_119":9499},"Here's how you can adjust your item content:",{"_55":9498},"cs835bb3ae84be81cc","

One by one
Do you want a clear overview per item of what information is still needed, or simply want to view and/or update the item content for a single item? You can easily do this via the content manager.

In Bulk via the bulk editor
To add item content for 2 or more items, this is the best option. We display the existing item content in an online editor. It has many of the same benefits as Excel. You can easily drag information from one cell to another. This is useful if you want to fill multiple cells with the same item content. This process also gives you clear insight into what item content is still needed to get the item online.
Adding item content for multiple items via Excel
Are you still familiar with uploading item content via Excel? Then this option is also available. Upload your Excel file via 'add items in bulk' and follow the steps. It's also possible to only add item content through this step, as they don't have to be new items.

",{"_312":9501},{"_314":9502,"_53":9503,"_318":9505},"Viewing item content changes",{"_55":9504},"csa90000fd9e541ad4","item-content-changes",{"_493":9507},{"_27":9502,"_53":9508,"_119":9510},{"_55":9509},"cs222350606b2cdbb6","

In your seller account, you can view the status of the changes you've made to the item content. There are 2 ways to do this:

When you click on 'View item' via the 3 dots in your item overview, you'll find the link 'Changed item content' on the right. Clicking this will take you to the feedback page for this item. Here you can see on which day you made a change, what your proposal was, and the status of your proposal.
Have you adjusted or supplemented the item content for multiple items and want to view their status? Then, at the top of your seller account's menu bar, click on 'Items', 'Changed item content', and then 'My changes'. Here you'll find an overview of all items for which you've made adjustments. If you click 'View', you'll see the actual adjustment and its status. Here you'll also see why (some) adjustments haven't been implemented and what you can do about it. Feedback on changes will be visible for 28 days.

",{"_493":9512},{"_27":9513,"_53":9514,"_119":9516},"Item content changes by others",{"_55":9515},"csb3652fbf8e9b7be1","

For an overview of all your items for which other partners have made an item content change, click on 'Items' in the menu bar of your seller account, and then on 'Changed item content'. Here you can filter, for example, for all items whose titles have been adjusted. Do you want to see the actual change for one of these items? Then click the 'View' button. You will then go to the 'Changes per item' page. Here you'll also immediately see who implemented this change.

",{"_493":9518},{"_27":9519,"_53":9520,"_119":9522},"Status of my change",{"_55":9521},"csff43851ccdc836f5","

See the overview below for all possible statuses:

",{"_874":9524},{"_876":9525,"_53":9526,"_880":118,"_881":9528},"Frequently asked questions about item content",{"_55":9527},"csfd64088c29357e52",[9529,9536,9543],{"_884":9530},{"_886":9531,"_53":9534},[9532],{"_55":9533,"_105":890},"blte099e2d29ba308d3",{"_55":9535},"csd29525e4e1865c3b",{"_884":9537},{"_886":9538,"_53":9541},[9539],{"_55":9540,"_105":890},"blt2581171626f4183d",{"_55":9542},"cs056e82e2edd55694",{"_884":9544},{"_886":9545,"_53":9548},[9546],{"_55":9547,"_105":890},"blt1f920be62d596c90",{"_55":9549},"cs8a10a483f8b70565",{"_27":118,"_119":118},[],[9553,9554,9555,9556,9557,9558,9559,9560],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"2026-03-18T08:04:32.767Z","/en/idp/item-content-changes",{"_162":9564,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.369Z",{"_55":9566},"cs67818af8bd334ce2",{"_102":9568,"_53":9862},[9569],{"_105":238,"_55":9570,"_90":108,"_92":9571,"_94":38,"_88":110,"_95":9572,"_97":112,"_113":38,"_114":9573,"_244":9574,"_116":9845,"_209":118,"_120":9846,"_122":9847,"_27":9856,"_154":9857,"_156":9858,"_158":264,"_39":9859,"_160":9860},"blt3bc3471f8190f1c6",{},"2026-01-12T15:20:30.055Z","Here's how to provide high-quality translations for the content yourself.",[9575,9581,9586,9592,9667,9675,9681,9723,9729,9734,9740,9746,9752,9758,9777,9795,9813,9819,9823],{"_312":9576},{"_314":9577,"_53":9578,"_318":9580},"French content",{"_55":9579},"csb03125dbf5471069","french-content",{"_493":9582},{"_27":9577,"_53":9583,"_119":9585},{"_55":9584},"cs0985ad80815466d5","

We understand that language can be a barrier when growing in French-speaking Belgium. That's why we ensure that items eligible for selling via bol in French-speaking Belgium are automatically translated from Dutch to French. For now, this also applies to new product ranges. However, original (French) item titles and descriptions are often of better quality. Therefore, it is advisable to provide high-quality translations for the content yourself, where possible. Here's how you do it.

",{"_312":9587},{"_314":9588,"_53":9589,"_318":9591},"Add or adjust French content",{"_55":9590},"cs187ebb84f6b59bb8","add",{"_4735":9593},{"_4737":9594,"_53":9595,"_4740":9597,"_4742":9598},"Add or adjust French content via your seller account?",{"_55":9596},"csb7694203409cbf17","

You can add or adjust French content in the seller account. You do this by following these steps:

",[9599,9604,9609,9628,9649,9655,9661],{"_4745":9600,"_53":9601,"_4749":118,"_4751":9603},"In your seller account, go to 'My items'.",{"_55":9602},"csdf82fbca98d79891",[],{"_4745":9605,"_53":9606,"_4749":118,"_4751":9608},"Select the items you want to adjust by checking the boxes.",{"_55":9607},"cs2aa5af873b13cad4",[],{"_4745":9610,"_53":9611,"_4749":118,"_4751":9613},"Click 'Edit content'.",{"_55":9612},"cs690c53a35aad338b",[9614],{"_181":9615},{"_181":9616,"_53":9626,"_205":9255,"_8100":118},{"_55":9617,"_88":261,"_195":262,"_27":9618,"_97":264,"_158":264,"_95":9619,"_156":9619,"_187":266,"_191":9620,"_193":9618,"_92":9621,"_185":38,"_120":9622,"_160":9623,"_39":9625},"blt94f34938133fd83f","Bewerk-productinformatie.png","2025-11-10T16:05:16.500Z","42027",{},[],{"_162":9624,"_164":264,"_165":166,"_90":108},"2026-01-12T15:29:51.872Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt94f34938133fd83f/69120d3c279dedb179300470/Bewerk-productinformatie.png",{"_55":9627},"cs096f4ebda9780d96",{"_4745":9629,"_53":9630,"_4749":9632,"_4751":9633},"Adjust French content",{"_55":9631},"csd5aa8d49204e3efb","

In the top right, you can adjust and add French content by clicking the French flag icon.

",[9634],{"_181":9635},{"_181":9636,"_53":9646,"_205":9648,"_8100":118},{"_55":9637,"_88":261,"_195":262,"_27":9638,"_97":264,"_158":264,"_95":9639,"_156":9639,"_187":266,"_191":9640,"_193":9638,"_92":9641,"_185":38,"_120":9642,"_160":9643,"_39":9645},"blta540f3b77d044531","Vul-productinformatie-aan.png","2025-11-10T16:07:02.196Z","51388",{},[],{"_162":9644,"_164":264,"_165":166,"_90":108},"2026-01-12T15:29:51.926Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta540f3b77d044531/69120da6d7f0722ed0b2e620/Vul-productinformatie-aan.png",{"_55":9647},"cs79e2e00d9611dc7b","Complete content",{"_4745":9650,"_53":9651,"_4749":9653,"_4751":9654},"Do you also want to adjust the Dutch content?",{"_55":9652},"cs6b953df458664f20","

Then click the Dutch flag icon. You can switch between them without saving in between.

",[],{"_4745":9656,"_53":9657,"_4749":9659,"_4751":9660},"All done?",{"_55":9658},"cs8a786b1fea0f5e1a","

Click ‘Save changes’.

",[],{"_4745":9662,"_53":9663,"_4749":9665,"_4751":9666},"And now?... Just wait!",{"_55":9664},"cs043f268ae2f96fd2","

Additions or changes will be processed within 8 hours and may then be visible on bol. It is also possible that your changes are not visible after 8 hours. This can happen because priority has been given to existing or other new content, originating from other partners or brands. For feedback on your changes, you can always refer to the 'Feedback' section in your seller account.

It is possible that French content is already present even if you haven't filled it in. We also automatically translate Dutch content if you have filled it in.

",[],{"_343":9668},{"_27":9669,"_53":9670,"_119":9672,"_349":513,"_302":351,"_280":9673},"French content via your seller account",{"_55":9671},"cs57cd7f121a60c0ec","

Do you want to add or adjust French content via your seller account? Please note that you should do this via the seller account you use to offer your items in Belgium. For example, do you have a separate account for the Netherlands and a separate account for Belgium? Then only this latter account will have the option to add or adjust French content via the 'Add items in bulk' option. This does not apply to seller accounts that offer items via Shipping via bol in Belgium.

",{"_39":9674,"_37":38},{"_27":118,"_42":118},{"_312":9676},{"_314":9677,"_53":9678,"_318":9680},"Add French content in bulk",{"_55":9679},"cs4cf1b736be9637cf","in-bulk",{"_4735":9682},{"_4737":9683,"_53":9684,"_4740":9686,"_4742":9687},"Add French content via 'Add items in bulk'",{"_55":9685},"csf4f54f87c83ef62d","

You can add French content in bulk in the seller account. You do this by following these steps:

",[9688,9693,9699,9705,9711,9715,9719],{"_4745":9689,"_53":9690,"_4749":118,"_4751":9692},"In your seller account, go to ‘Add items in bulk’.",{"_55":9691},"cs86fea1fc80489919",[],{"_4745":9694,"_53":9695,"_4749":9697,"_4751":9698},"Upload your Excel file as usual.",{"_55":9696},"cs49f1185816a635d1","

Fill in everything in Dutch, including the title and possibly the description. This is necessary to create the item.

",[],{"_4745":9700,"_53":9701,"_4749":9703,"_4751":9704},"Continue all steps in Dutch.",{"_55":9702},"cs69adcffd7313f1a3","

So, link your Excel information to the correct columns and place the items in the correct Dutch-language product category.

",[],{"_4745":9706,"_53":9707,"_4749":9709,"_4751":9710},"Open French content via the flag icon",{"_55":9708},"cs7d8d72a8134abcf2","

When you land on the ‘Complete your content’ screen, you have the option to click the French flag icon in the top right. You will then arrive at the page where you can add or adjust French content.

",[],{"_4745":9650,"_53":9712,"_4749":9653,"_4751":9714},{"_55":9713},"csffb7691c0963cb42",[],{"_4745":9656,"_53":9716,"_4749":9659,"_4751":9718},{"_55":9717},"csc1ae27ee56d671d2",[],{"_4745":9662,"_53":9720,"_4749":9665,"_4751":9722},{"_55":9721},"cs40cb3382417c8698",[],{"_312":9724},{"_314":9725,"_53":9726,"_318":9728},"French item characteristics",{"_55":9727},"cs30051986314906d9","item-characteristics",{"_493":9730},{"_27":9725,"_53":9731,"_119":9733},{"_55":9732},"cs46ad172fe273e9cb","

When making adjustments to Dutch content, only changes to item characteristics that are selected from fixed options in a drop-down menu are translated. Changes to item characteristics that are free-text fields, such as the title and description, are only translated once into French. Of course, you can easily adjust existing French content via the bulk editor.

Not all item characteristics you can fill in Dutch will also appear on this French editing page. Some item characteristics are automatically translated from Dutch. These are characteristics that you can select from options in a drop-down menu, not free-text fields. If the information on the website is incorrect because of this? Then adjust this item characteristic in Dutch, as this will automatically be applied in French as well.

",{"_312":9735},{"_314":9736,"_53":9737,"_318":9739},"Add language characteristics",{"_55":9738},"cse3ed7630b5d4cb13","language-characteristics",{"_493":9741},{"_27":9742,"_53":9743,"_119":9745},"Add item language characteristics",{"_55":9744},"cs08e36ae9956b4cd0","

For some items, additional information is requested about the item's language, manual, and packaging. This does not concern the item's description, but rather the ‘language characteristics’ you assign to an item. For example, this includes filling in the correct item language so that Dutch-language games are not shown in the French-speaking environment, while French-language games are.

Language characteristics have been mandatory since August 1, 2020. Therefore, we ask you to fill these in to put the item online. This means that items for which language characteristics are not filled in – but are relevant – will not be put online in both the French and Dutch-speaking environments.

Is the language characteristic not relevant? Then you don't need to fill in a language characteristic. Then the content is automatically machine-translated and published live in the French-speaking app/website. You don't need to do anything for this.
Is the language characteristic relevant? Then you need to fill in the language of the item, the manual, and/or the packaging. For the relevant item type, what is relevant has already been pre-selected – so a language manual will not be requested for every item.
Is the language characteristic relevant and the language is French, English, universal, not applicable, no language, or registered as '-'? Then the content is automatically machine-translated and published live in the French-speaking app/website. You don't need to do anything for this.
Is the language characteristic relevant and something other than the above options is filled in? Then the item will not be shown to French-speaking customers, and no translation will occur.
Exceptions are Dutch-language books and CDs. These are shown in the French-speaking app and not translated, making it clear that it is a Dutch-language book or CD.

",{"_493":9747},{"_27":9748,"_53":9749,"_119":9751},"Add language attributes via the seller account",{"_55":9750},"csfc960ba17840eb41","

It is possible to fill in the language attributes for each item individually or in bulk. The possible values for the language attributes are: \"German\", \"English\", \"French\", \"No language\", \"Dutch\", \"Universal\".

Per item: on the 'My Items' page, you can edit each item individually. On the item page, go to the 'Content' tab and fill in the correct information for the language attributes under 'Required'.
In bulk: if you select more than one item on the 'My Items' overview page, you will gain access to the bulk content editor. In the bulk content editor, you can edit the information of multiple items simultaneously.

To ensure that the items are available online, all mandatory attributes marked in red must be filled with values. Language attributes are part of this group of attributes: they must therefore be filled with one or more languages.

",{"_493":9753},{"_27":9754,"_53":9755,"_119":9757},"Add language characteristics via the API",{"_55":9756},"csb2f830b9b43a5820","

Via the data model, for product categories where language is relevant, you are asked to fill in language attributes. The number of language attributes that need to be filled in depends on the product category.

The data model determines which languages can be added per category or item. In most cases, you can choose from the following values: German, English, French, No language, Dutch, and Universal. Please note: these attributes are ‘multivalues’. This means they can support multiple values.

If an item is relevant for the Belgian French-speaking market, you must indicate that the item and/or the manual and/or the packaging language can be used by French-speaking customers. You do this by adding ‘French’ or ‘Universal’ or ‘No language’ (if not applicable) as a value.

‘Universal’ can be used if an item is available in multiple European languages.

",{"_8080":9759},{"_27":118,"_53":9760,"_119":118,"_181":9762},{"_55":9761},"cscac72a2a46011820",[9763],{"_181":9764,"_53":9774,"_205":9776,"_8100":118},{"_55":9765,"_88":261,"_195":262,"_27":9766,"_97":264,"_158":264,"_95":9767,"_156":9767,"_187":266,"_191":9768,"_193":9766,"_92":9769,"_185":38,"_120":9770,"_160":9771,"_39":9773},"bltc82ea860b5ee13b8","API-Taalkenmerken-1.png","2025-11-10T16:15:55.887Z","14275",{},[],{"_162":9772,"_164":264,"_165":166,"_90":108},"2026-01-12T15:29:51.854Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc82ea860b5ee13b8/69120fbb279ded3382300475/API-Taalkenmerken-1.png",{"_55":9775},"csacd0f56a14843177","API language characteristics",{"_8080":9778},{"_27":118,"_53":9779,"_119":118,"_181":9781},{"_55":9780},"cs4181ecc0ba4cbb43",[9782],{"_181":9783,"_53":9793,"_205":9776,"_8100":118},{"_55":9784,"_88":261,"_195":262,"_27":9785,"_97":264,"_158":264,"_95":9786,"_156":9786,"_187":266,"_191":9787,"_193":9785,"_92":9788,"_185":38,"_120":9789,"_160":9790,"_39":9792},"bltd0cc647b2cb87ad7","API-Taalkenmerken-2.png","2025-11-10T16:15:58.069Z","17230",{},[],{"_162":9791,"_164":264,"_165":166,"_90":108},"2026-01-12T15:29:51.835Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd0cc647b2cb87ad7/69120fbe269e037d465073a8/API-Taalkenmerken-2.png",{"_55":9794},"cs200a58b7f46d8dd5",{"_8080":9796},{"_27":118,"_53":9797,"_119":118,"_181":9799},{"_55":9798},"cs4525a4f007f0b2ed",[9800],{"_181":9801,"_53":9811,"_205":9776,"_8100":118},{"_55":9802,"_88":261,"_195":262,"_27":9803,"_97":264,"_158":264,"_95":9804,"_156":9804,"_187":266,"_191":9805,"_193":9803,"_92":9806,"_185":38,"_120":9807,"_160":9808,"_39":9810},"blta6fa78dee678d4c9","API-Taalkenmerken-3.png","2025-11-10T16:15:58.011Z","19172",{},[],{"_162":9809,"_164":264,"_165":166,"_90":108},"2026-01-12T15:29:51.889Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta6fa78dee678d4c9/69120fbe48940e7fe0a4188c/API-Taalkenmerken-3.png",{"_55":9812},"cs589dd511b0a56eaa",{"_493":9814},{"_27":9815,"_53":9816,"_119":9818},"Manuals required",{"_55":9817},"csddc19b120bf0efee","

To sell via bol in Belgium, Belgian regulations legally require you to provide a manual in both Dutch and French. This does not mean you are obliged to make them available online, but you must physically include them with the shipment. Exceptions to this are smoke detectors and carbon monoxide detectors. For these, you must also make the manuals available online in Dutch and French. When uploading the manuals online, ensure that both versions (Dutch and French) are in the same file.

",{"_312":9820},{"_314":877,"_53":9821,"_318":5106},{"_55":9822},"cs1515736ce2834e67",{"_874":9824},{"_876":9825,"_53":9826,"_880":118,"_881":9828},"Frequently asked questions at a glance",{"_55":9827},"csa4cdfd047e97c32c",[9829,9837],{"_1011":9830},{"_1013":9831,"_53":9832,"_1017":9834,"_280":9835},"Are all items I sell via bol in Belgium automatically offered in both Dutch- and French-speaking Belgium?",{"_55":9833},"csddb99a791cae760b","For 99% of the product range, if it can be sold via bol in Dutch-speaking Belgium, you can also sell it in Brussels and Wallonia. However, the item's language information is taken into account. You can read more about this on this page under the heading 'Language characteristics'.",{"_39":9836,"_37":38},{"_27":118,"_42":118},{"_1011":9838},{"_1013":9839,"_53":9840,"_1017":9842,"_280":9843},"If I make adjustments to the Dutch content, will the French content also be automatically adjusted?",{"_55":9841},"cs83df6c011785bf94","Adjustments made to item characteristics where you can choose from options in a drop-down menu are automatically translated to French after the Dutch adjustment. Adjustments to item characteristics that are free-text fields, such as the title and description, are only translated once into French. If you make adjustments to these free-text item characteristics, this will not be automatically translated. Therefore, when you adjust this, it is important that you still adjust the French content yourself via the bulk editor.",{"_39":9844,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[9848,9849,9850,9851,9852,9853,9854,9855],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-french-content","Add French content","2026-01-12T15:29:43.678Z","/en/idp/add-french-content",{"_162":9861,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.558Z",{"_55":9863},"cs73ea87ac0b08fad7",{"_102":9865,"_53":9925},[9866],{"_105":238,"_55":9867,"_90":108,"_92":9868,"_94":38,"_88":110,"_95":9869,"_97":112,"_113":38,"_114":9870,"_244":9871,"_116":9909,"_209":118,"_120":9910,"_122":9911,"_27":9920,"_154":9874,"_156":9921,"_158":264,"_39":9922,"_160":9923},"bltba8999f9b02192a5",{},"2026-01-12T13:53:32.520Z","To ensure the quality of the item pages via bol, rules have been established. On this page, you can read what you, as a partner, need to consider.",[9872,9878,9887,9893,9898,9904],{"_493":9873},{"_27":9874,"_53":9875,"_119":9877},"These rules apply to your content",{"_55":9876},"cs12959eea017316e8","

Content is intended to inform the customer about the characteristics of an item. The content must be objective and not temporary. The customer should get a clear picture of the item, independently of the partner. This means that as a partner, you must take into account rules regarding the content you use for your items. Content refers to all information you can add to an item page, including both images and text.

",{"_343":9879},{"_27":5206,"_53":9880,"_119":9882,"_349":350,"_302":351,"_280":9883},{"_55":9881},"cs93a13063dafc44ee","

The rules for content are part of the policy points system. This means that if these rules are violated, your seller account(s) may receive a reduction in policy points. The number of points deducted depends on the severity and/or extent of the violation.

",{"_39":9884,"_37":38},{"_27":9885,"_42":9886},"Click here for more information about policy guidelines","https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/beleidspunten/",{"_312":9888},{"_314":9889,"_53":9890,"_318":9892},"What rules apply?",{"_55":9891},"csa79de7e87ba4d558","welke-regels",{"_493":9894},{"_27":9889,"_53":9895,"_119":9897},{"_55":9896},"cs9b22188780f32c0f","

References to websites. It is strictly forbidden to refer to websites on an item page.
Prices. Content may not refer to prices. The price of the item is already displayed on the item page.
Delivery times. Content may not contain claims about the delivery (or delivery time) of an item.
Promotions & holidays. Content may not be used to promote items for a specific holiday such as Father's Day or Black Friday.
Sales slogans. It is not allowed to include sales slogans in the content. Some examples that are not allowed:
1. While stocks last
2. the word 'cheap'
3. buy one get one free

",{"_312":9899},{"_314":9900,"_53":9901,"_318":9903},"Sustainability claims in content",{"_55":9902},"cse95c921b33d8a4aa","duurzaamheidsclaims",{"_493":9905},{"_27":9900,"_53":9906,"_119":9908},{"_55":9907},"cs33f5e9496de19474","

Claims or statements about sustainability aspects of items must be clear and relevant. Therefore, the content must comply with the ACM guidelines. This means that vague terms (see the list below) may not be used in the description of an item. Instead, specific sustainability benefits must be mentioned, such as: 70% recycled material, waste-reducing, recyclable, or energy-saving.

Want to make sure your content is perfectly set? See here the complete ACM guideline for Sustainability Claims.

All vague/non-specific terms that may not be used in content:

Environmentally friendly
Eco
Friend of nature
Ecological
Sustainable
More sustainable
Good for the environment
Climate-friendly
Environmentally friendly
Non-polluting
Biodegradable
Emission-free
Low carbon
Reduced CO2 emissions
CO2-neutral
Climate neutral
Climate-neutral
Slave-free
Conscious
Responsible

",{"_27":118,"_119":118},[],[9912,9913,9914,9915,9916,9917,9918,9919],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"rules-for-your-content","2026-01-12T14:10:16.825Z","/en/idp/rules-for-your-content",{"_162":9924,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.503Z",{"_55":9926},"cs73965844c9b5b367",{"_102":9928,"_53":10062},[9929],{"_105":238,"_55":9930,"_90":108,"_92":9931,"_94":38,"_88":110,"_95":9932,"_97":112,"_113":38,"_114":9933,"_244":9934,"_116":10045,"_209":118,"_120":10046,"_122":10047,"_27":10056,"_154":10057,"_156":10058,"_158":264,"_39":10059,"_160":10060},"blte4ec3aeae24f252b",{},"2026-01-21T15:19:12.022Z","The inability to adjust content is one of the biggest challenges. As a partner, you can object yourself. You can follow the step-by-step plan on this page for this.",[9935,10002,10007],{"_4735":9936},{"_4737":9937,"_53":9938,"_4740":9940,"_4742":9941},"How to object",{"_55":9939},"cs3ad01952eb6d289d","

When you, as a partner, submit (new) content, you can see per item whether it is accepted. You can easily find this in your seller account under the \"modified content\" tab. If a change is rejected, it will say \"Rejected\". The reason for this is often that another party has a higher content score. Do you disagree with the rejection? Then follow the steps below to object.

",[9942,9962,9982],{"_4745":9943,"_53":9944,"_4749":118,"_4751":9946},"Open your seller account and navigate to the \"modified content\" tab",{"_55":9945},"cs9ab1507d51767b04",[9947],{"_181":9948},{"_181":9949,"_53":9959,"_205":9961,"_8100":118},{"_55":9950,"_88":261,"_195":262,"_27":9951,"_97":264,"_158":264,"_95":9952,"_156":9952,"_187":266,"_191":9953,"_193":9951,"_92":9954,"_185":38,"_120":9955,"_160":9956,"_39":9958},"blt367dd39b32be1c5f","Screenshot-1-1.png","2025-11-12T13:47:11.408Z","129088",{},[],{"_162":9957,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.356Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt367dd39b32be1c5f/69148fdf92ee716d8505ecf1/Screenshot-1-1.png",{"_55":9960},"csaefe22978021cb75","Modified content",{"_4745":9963,"_53":9964,"_4749":118,"_4751":9966},"Click the \"disagree\" button",{"_55":9965},"cs38a3126d4409c5b6",[9967],{"_181":9968},{"_181":9969,"_53":9979,"_205":9981,"_8100":118},{"_55":9970,"_88":261,"_195":262,"_27":9971,"_97":264,"_158":264,"_95":9972,"_156":9972,"_187":266,"_191":9973,"_193":9971,"_92":9974,"_185":38,"_120":9975,"_160":9976,"_39":9978},"blt9620330ede875c35","Screenshot-2.png","2025-11-12T13:47:11.356Z","129910",{},[],{"_162":9977,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.365Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt9620330ede875c35/69148fdf0c2ec130a91afaa9/Screenshot-2.png",{"_55":9980},"csf1e409b15bebeef0","Disagree",{"_4745":9983,"_53":9984,"_4749":118,"_4751":9986},"Enter the reason why you disagree with the rejection and click send",{"_55":9985},"cs24a520d4a16de9a1",[9987],{"_181":9988},{"_181":9989,"_53":9999,"_205":10001,"_8100":118},{"_55":9990,"_88":261,"_195":262,"_27":9991,"_97":264,"_158":264,"_95":9992,"_156":9992,"_187":188,"_191":9993,"_193":9991,"_92":9994,"_185":38,"_120":9995,"_160":9996,"_39":9998},"bltce9de14dc55c90af","Afbeelding2.jpg","2025-11-12T13:47:11.322Z","68376",{},[],{"_162":9997,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.373Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltce9de14dc55c90af/69148fdfc29aa85150576049/Afbeelding2.jpg",{"_55":10000},"cs0bb64810817bd900","Is there an error in the content?",{"_493":10003},{"_27":118,"_53":10004,"_119":10006},{"_55":10005},"cs8c7b88c916817f2b","

Within 24 hours, your objection will be reviewed by a bol colleague. This colleague is trained for this and has the most knowledge about this product category.

After the review, the status will change to \"accepted\" or \"rejected\" within 24 hours.

Unfortunately, it is currently not possible to see why your objection was rejected.

",{"_874":10008},{"_876":10009,"_53":10010,"_880":118,"_881":10012},"Frequently asked questions about objecting",{"_55":10011},"csc25063b6eaf7103c",[10013,10021,10029,10037],{"_1011":10014},{"_1013":10015,"_53":10016,"_1017":10018,"_280":10019},"Who can object?",{"_55":10017},"cs68fa9d4f0e45000e","Any partner with a seller account can object.",{"_39":10020,"_37":38},{"_27":118,"_42":118},{"_1011":10022},{"_1013":10023,"_53":10024,"_1017":10026,"_280":10027},"Who reviews the objection?",{"_55":10025},"cs51ae27e268046f7f","The objection is reviewed by a bol colleague who is trained for this and has the most knowledge about the specific shop.",{"_39":10028,"_37":38},{"_27":118,"_42":118},{"_1011":10030},{"_1013":10031,"_53":10032,"_1017":10034,"_280":10035},"Can my approved content be overwritten later?",{"_55":10033},"csb4beb84d09888733","Yes, that is possible. The approval of the content is linked to your sales account number. If a partner with a higher content score changes the content, it is possible that the 'old' approved content will be overwritten again. Brand owners can always overwrite the content.",{"_39":10036,"_37":38},{"_27":118,"_42":118},{"_1011":10038},{"_1013":10039,"_53":10040,"_1017":10042,"_280":10043},"Do you disagree with the rejection?",{"_55":10041},"cs91ff385799798e42","In that case, it is best to object again and explain why you disagree with the rejection. In this case too, the objection will be reviewed again within 24 hours.",{"_39":10044,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[10048,10049,10050,10051,10052,10053,10054,10055],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"disagree-with-rejection-of-modified-content","Disagree with rejection of modified content","2026-01-21T15:21:37.135Z","/en/idp/disagree-with-rejection-of-modified-content",{"_162":10061,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.594Z",{"_55":10063},"cs9d233749df73687d",{"_102":10065,"_53":10278,"_169":10280},[10066],{"_105":238,"_55":10067,"_90":108,"_92":10068,"_94":38,"_88":5195,"_95":10069,"_97":112,"_113":38,"_114":10070,"_244":10071,"_116":10261,"_209":118,"_120":10262,"_122":10263,"_27":10272,"_154":10273,"_156":10274,"_158":297,"_39":10275,"_160":10276},"blt0aac6f150a894c8e",{},"2026-01-27T13:40:57.789Z","On this page, you can read more about items in product families.",[10072,10078,10083,10100,10106,10111,10117,10123,10129,10150,10171,10191,10197,10203,10209,10216,10222,10227,10233,10239],{"_312":10073},{"_314":10074,"_53":10075,"_318":10077},"What is a product family?",{"_55":10076},"cs49e01a1970e49c00","wat-is-een-productfamilie",{"_493":10079},{"_27":10074,"_53":10080,"_119":10082},{"_55":10081},"cs6378246ebbeeb837","

Product families, also known as product variants, are variants of the same item that differ in only 1 or 2 features and are otherwise identical. These product families are shown on the item detail page. Examples include a sports shoe in blue and yellow and in 8 different sizes, a water bottle with 3 different capacities, or a book in paperback and hardcover. Examples of items that cannot be grouped into a variant are a sports shirt and shorts from the same clothing line, different parts of a book series, and different serial numbers of a laptop.

",{"_247":10084},{"_27":118,"_53":10085,"_119":118,"_251":38,"_247":-5,"_252":10087,"_256":118,"_257":38,"_258":10090},{"_55":10086},"csee0964467919a93a",{"_27":10088,"_42":10089},"Adding product families","https://youtu.be/IYXL2IGMMPg",{"_55":10091,"_88":261,"_195":262,"_27":10092,"_97":264,"_158":264,"_95":10093,"_156":10093,"_187":188,"_191":10094,"_193":10092,"_92":10095,"_185":38,"_120":10096,"_160":10097,"_39":10099},"blt68ade7624caa67a9","maxresdefault-2.jpg","2025-11-12T14:02:30.786Z","65434",{},[],{"_162":10098,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.448Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt68ade7624caa67a9/69149376e930699fa6485556/maxresdefault-2.jpg",{"_312":10101},{"_314":10102,"_53":10103,"_318":10105},"Variants in the product catalog",{"_55":10104},"cs8e218736d561d7cf","varianten-in-de-productcatalogus",{"_493":10107},{"_27":10102,"_53":10108,"_119":10110},{"_55":10109},"cs877e9eda4984344d","

Items within a product family each exist as a separate item in the catalog, with their own EAN. A product family only indicates a relationship between these variants, which are displayed in different ways (depending on the store) on the item detail page, in the search results, and on the list pages.

",{"_493":10112},{"_27":10113,"_53":10114,"_119":10116},"Prices and providers within a product variant",{"_55":10115},"cs51b0cd9e5972d1ff","

Product families do not impact prices. Within one product family, there can also be different providers, and they can apply different prices.

",{"_312":10118},{"_314":10119,"_53":10120,"_318":10122},"Distinguishing features",{"_55":10121},"cs6242c087816aa7df","onderscheidende-kenmerken",{"_493":10124},{"_27":10125,"_53":10126,"_119":10128},"How are product families displayed on our website?",{"_55":10127},"cs286d7224259e9b7b","

For product families, we show variants (choice options) based on distinguishing features. This prevents customers from seeing combinations that are not available. Below, we explain how this works:

",{"_8080":10130},{"_27":10131,"_53":10132,"_119":10134,"_181":10135},"If there is 1 distinguishing feature",{"_55":10133},"cs0850d9d7e2ebb267","

Each family member has a unique value for that feature.

All family members are shown as choice variants.

Example: For a family of frying pans with the feature Diameter: Each pan has a different diameter, so all pans are visible as variants.

",[10136],{"_181":10137,"_53":10147,"_205":10149,"_8100":118},{"_55":10138,"_88":261,"_195":2418,"_27":10139,"_97":297,"_158":297,"_95":10140,"_156":10140,"_187":188,"_191":10141,"_193":10139,"_92":10142,"_185":38,"_120":10143,"_160":10144,"_39":10146},"blt86de0bfd13519f9f","Pan.jpg","2026-04-13T11:19:48.422Z","223409",{},[],{"_162":10145,"_164":297,"_165":166,"_90":108},"2026-04-14T09:15:57.659Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt86de0bfd13519f9f/69dcd154df960019dd1777a7/Pan.jpg",{"_55":10148},"csb9936496d5f21bd6","Here you see an image of a pan with the different diameters indicated",{"_8080":10151},{"_27":10152,"_53":10153,"_119":10155,"_181":10156},"If there are 2 distinguishing features",{"_55":10154},"csa91ffd9dce88d637","

A family member is only shown as a choice variant if it overlaps with another family member on one of the features.
If an item has no overlap (unique color AND unique size)? Then it will not be shown as a variant with other family members.

Example: For a family of T-shirts with features Color and Size:

A T-shirt in color Green and size M is shown with the sizes of the green T-shirts and with T-shirts in other colors that also exist in size M.

The color Pink is only visible as a color choice for sizes M and 3XL. If size S had been chosen for the green T-shirt, then Pink would not be visible as a color variant.

",[10157],{"_181":10158,"_53":10168,"_205":10170,"_8100":118},{"_55":10159,"_88":261,"_195":2418,"_27":10160,"_97":297,"_158":297,"_95":10161,"_156":10161,"_187":188,"_191":10162,"_193":10160,"_92":10163,"_185":38,"_120":10164,"_160":10165,"_39":10167},"blt4df067a59a2eec2b","Groen_Roze.jpg","2026-04-13T11:19:48.349Z","126139",{},[],{"_162":10166,"_164":297,"_165":166,"_90":108},"2026-04-14T09:15:57.691Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4df067a59a2eec2b/69dcd1541338791559961110/Groen_Roze.jpg",{"_55":10169},"csfdf6a5e4351db2e8","This image shows two different colored T-shirts and which sizes are available in those colors",{"_8080":10172},{"_27":118,"_53":10173,"_119":10175,"_181":10176},{"_55":10174},"cse24122bc937689b3","

A T-shirt in a unique color AND size (e.g., Yellow and XS, while there are no other sizes of the yellow T-shirts) will not be shown as a variant with other family members.

In such a case, no other variants are visible with the unique variant.

",[10177],{"_181":10178,"_53":10188,"_205":10190,"_8100":118},{"_55":10179,"_88":261,"_195":2418,"_27":10180,"_97":297,"_158":297,"_95":10181,"_156":10181,"_187":188,"_191":10182,"_193":10180,"_92":10183,"_185":38,"_120":10184,"_160":10185,"_39":10187},"blt4104a9a61cb083ed","Geel.jpg","2026-04-13T11:19:49.611Z","35943",{},[],{"_162":10186,"_164":297,"_165":166,"_90":108},"2026-04-14T09:15:57.675Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4104a9a61cb083ed/69dcd15537754835f8820b65/Geel.jpg",{"_55":10189},"cs8e165fba0b51f25c","Here you see a yellow T-shirt that is only available in 1 size",{"_493":10192},{"_27":10193,"_53":10194,"_119":10196},"Important to know",{"_55":10195},"cs6ab8432797cb7b49","

Not every color is available in every size. Therefore, variants may disappear when you switch between colors or sizes.
You will only see variants with which the family member overlaps. This can vary per family member.
- Uniform color names are crucial:
- Family members with the same color must have exactly the same color name.
- Even small differences such as a space, capital letter, or extra character will cause colors to be seen as different.
- Example: Green and green are considered separate colors. Also, Light green is not the same as Green.

In short:

1 feature: all family members visible.
2 features: only family members with overlap visible.
Exact color name (including capital letters and spaces) is essential.

A distinguishing feature is set for the entire product group.

Are there no distinguishing features for the product family? Then you will receive the message: 'Unfortunately. We cannot yet link the items in this product group'.

In this case, please contact Partnerservice, so they can check if the distinguishing features can be created for you.

",{"_493":10198},{"_27":10199,"_53":10200,"_119":10202},"Limitation of distinguishing features",{"_55":10201},"cs67367a087896c9a1","

Only 2 distinguishing features, or attributes, can be set per category.

",{"_493":10204},{"_27":10205,"_53":10206,"_119":10208},"Different variants on the same EAN",{"_55":10207},"cse36a509da8549a91","

It is not possible to add different variants to the same EAN. Items within a product family each exist as a separate item in the catalog, with their own EAN. If you want to sell multiple colors of the same item, you must offer them under separate EANs.

",{"_321":10210},{"_321":10211,"_53":10214},[10212],{"_55":10213,"_105":326},"blt2c4f8122a48b43dc",{"_55":10215},"cs697484f29f8d767a",{"_312":10217},{"_314":10218,"_53":10219,"_318":10221},"Product families and Roll-Ups",{"_55":10220},"csa8a4ef73f58f683d","families-roll-ups",{"_493":10223},{"_27":10218,"_53":10224,"_119":10226},{"_55":10225},"cs143dda0703ba0689","

There is a difference between Roll-ups and Families, but these are sometimes confused.

",{"_493":10228},{"_27":10229,"_53":10230,"_119":10232},"Families",{"_55":10231},"cs6dfea85a04677133","

Can be set via the seller account
The feature/attribute on which distinction is made applies to all items in the category
Visible on the item page

",{"_493":10234},{"_27":10235,"_53":10236,"_119":10238},"Roll-up",{"_55":10237},"cs77ebb47fe7d62483","

Can only be set by bol;
The feature/attribute on which distinction is made applies to all items in a category
Visible on the search page

",{"_874":10240},{"_876":10241,"_53":10242,"_880":118,"_881":10244},"Frequently asked questions about product families",{"_55":10243},"csad66c9940adf5a03",[10245,10253],{"_1011":10246},{"_1013":10247,"_53":10248,"_1017":10250,"_280":10251},"I would like an extra attribute for the product family, is this possible?",{"_55":10249},"cs3901c26f3f5283ff","Currently, only 2 distinguishing attributes can be set per category.",{"_39":10252,"_37":38},{"_27":118,"_42":118},{"_1011":10254},{"_1013":10255,"_53":10256,"_1017":10258,"_280":10259},"How many items can be linked together in a product family?",{"_55":10257},"cs933a22ad079dd4a5","

A product family can consist of a maximum of 250 items.

",{"_39":10260,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[10264,10265,10266,10267,10268,10269,10270,10271],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"productfamilies","Product families","2026-04-16T07:48:20.109Z","/en/idp/productfamilies",{"_162":10277,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.525Z",{"_55":10279},"csd57b89cca64fd141",[10281,10394,10582],{"_102":10282,"_53":10392},[10283],{"_105":238,"_55":10284,"_90":108,"_92":10285,"_94":38,"_88":184,"_95":10286,"_97":112,"_113":38,"_114":10287,"_244":10288,"_116":10375,"_209":118,"_120":10376,"_122":10377,"_27":10386,"_154":10387,"_156":10388,"_158":409,"_39":10389,"_160":10390},"blt2219b68697006a8f",{},"2026-01-21T16:17:01.944Z","Do you want to place items into a product family one by one? Watch the video below or follow the step-by-step plan.",[10289,10294,10299,10310,10316,10369],{"_493":10290},{"_27":118,"_53":10291,"_119":10293},{"_55":10292},"cs4a03bdf7cec869e3","

Creating product families in brief

",{"_312":10295},{"_314":10296,"_53":10297,"_318":247},"Video",{"_55":10298},"cse217410869ef3428",{"_247":10300},{"_27":118,"_53":10301,"_119":118,"_251":38,"_247":-5,"_252":10303,"_256":118,"_257":38,"_258":10306},{"_55":10302},"cs4e97aa945e08d889",{"_27":10304,"_42":10305},"Add product families","https://www.youtube.com/watch?v=IYXL2IGMMPg",{"_55":10091,"_88":261,"_195":262,"_27":10092,"_97":264,"_158":264,"_95":10093,"_156":10093,"_187":188,"_191":10094,"_193":10092,"_92":10307,"_185":38,"_120":10308,"_160":10309,"_39":10099},{},[],{"_162":10098,"_164":98,"_165":166,"_90":108},{"_312":10311},{"_314":10312,"_53":10313,"_318":10315},"Place items in a product family individually",{"_55":10314},"cs40730bcfb6a343ea","per-stuk",{"_4735":10317},{"_4737":10312,"_53":10318,"_4740":118,"_4742":10320},{"_55":10319},"csc6ca6f19f19689ec",[10321,10327,10333,10339,10345,10351,10357,10363],{"_4745":10322,"_53":10323,"_4749":10325,"_4751":10326},"Find the item variants in your offer that you want to put in a family",{"_55":10324},"cs334e10638500dd57","

Items within a product family must meet 3 conditions:

The items are in the same product category.
The items are from the same brand, or the same author or artist.
Each item has a distinguishing feature.

",[],{"_4745":10328,"_53":10329,"_4749":10331,"_4751":10332},"Select the item variants",{"_55":10330},"csc2ebd36d1b4c0bcf","Select the items you want to include in the family. You can paste all EANs directly into the search bar. Then click 'Edit content' and 'Link variants'.",[],{"_4745":10334,"_53":10335,"_4749":10337,"_4751":10338},"Selected items are checked against 3 conditions",{"_55":10336},"cs20090d6207f9e49e","

The selection of items may be rejected because no distinguishing feature has been set for the items; the feature by which the item variants differ, such as color or size. You will receive a notification of this. In that case, adjust the selection as indicated.

What might happen:

The items belong in a product family, but one or more are incorrectly placed in another product category. In that case, adjust the product category under 'Edit content' in the seller account.
The items ostensibly have the same brand, or the same author or artist, but are still rejected with the message that the brand, author, or artist is not the same. In that case, contact Partnerservice; they can resolve this for you.
A distinguishing feature is set for the entire product category. Are there no distinguishing features for the product family? Then you will receive the message: 'Unfortunately. We cannot link the items in this product category yet'. In this case, contact Partnerservice, so they can check if the distinguishing features can be created for you.

",[],{"_4745":10340,"_53":10341,"_4749":10343,"_4751":10344},"Check if all distinguishing features are filled in",{"_55":10342},"csc013bc97061d16c8","An item missing a distinguishing feature will not be shown as a variant on the product detail page. Therefore, check if all distinguishing features are filled in and complete them where necessary.",[],{"_4745":10346,"_53":10347,"_4749":10349,"_4751":10350},"Check if the group feature is written correctly and consistently everywhere",{"_55":10348},"cs52f54bc22d5c3ce3","It is important that all features are spelled the same. Open text fields are case-sensitive. A football shoe 'blue' and a football shoe 'Blue' will not be shown in the same family.",[],{"_4745":10352,"_53":10353,"_4749":10355,"_4751":10356},"Check that there are no 'duplicate' items in your product family",{"_55":10354},"cs899a50ad2b21bf05","Of two or more items with exactly the same color and size, only one will be shown on the product detail page. If there is one light grey and one dark grey, adjust them so that both are correctly displayed as different variants of an item.",[],{"_4745":10358,"_53":10359,"_4749":10361,"_4751":10362},"Check if there are multiple variants of the distinguishing feature",{"_55":10360},"cs29d9647fc41a2ebf","

When items are linked based on 2 distinguishing attributes, there must be multiple variants of the 'attribute' to be shown as an attribute.\n
For example:

Item 1: Red - 140x100cm
Item 2: Black - 140x100cm
Item 3: Blue - 140x100cm
Item 4: Red - 100x100cm
Item 5: Black - 100x100cm
Item 6: Blue - 100x100cm

In this family, there are 3 'Color' variants and 2 'Size' distributed among the different items. For each color, you will see 2 different sizes, and for each size, 3 different colors will be shown.

There are 3 colors and 2 sizes neatly distributed and equal to each other. So for each color, you will see the 2 different sizes, and for each size, you will see the 3 different colors on the product page. If these items had 6 different colors and 6 different sizes, these variants could never have been shown together on the product pages because they could not have been linked anywhere.

",[],{"_4745":10364,"_53":10365,"_4749":10367,"_4751":10368},"Link the variants in a product family",{"_55":10366},"cs35ad80f8791967f7","It may take some time for the product family to be visible on the product detail page. Visibility on list pages and search results takes a little longer. In total, it can take up to 24 hours for the changes to be visible.",[],{"_321":10370},{"_321":10371,"_53":10373},[10372],{"_55":10213,"_105":326},{"_55":10374},"cs24bfa888799725d4",{"_27":118,"_119":118},[],[10378,10379,10380,10381,10382,10383,10384,10385],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"create-product-family-per-item","Create product family per item","2026-04-09T11:00:27.029Z","/en/idp/create-product-family-per-item",{"_162":10391,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.519Z",{"_55":10393},"cs5d9de6a61bd1a3f8",{"_102":10395,"_53":10580},[10396],{"_105":238,"_55":10397,"_90":108,"_92":10398,"_94":38,"_88":110,"_95":10399,"_97":112,"_113":38,"_114":10400,"_244":10401,"_116":10563,"_209":118,"_120":10564,"_122":10565,"_27":10574,"_154":10575,"_156":10576,"_158":264,"_39":10577,"_160":10578},"blt2b250de909b5a0e0",{},"2026-01-21T16:16:05.800Z","Do you want to add multiple items to a product family at once? Watch the video below or follow the step-by-step guide.",[10402,10406,10416,10422],{"_312":10403},{"_314":10296,"_53":10404,"_318":247},{"_55":10405},"cs6862d59bbfcb50c6",{"_247":10407},{"_27":10408,"_53":10409,"_119":118,"_251":38,"_247":-5,"_252":10411,"_256":118,"_257":38,"_258":10412},"Creating product families: a quick guide",{"_55":10410},"cscfa301baadef0546",{"_27":10304,"_42":10305},{"_55":10091,"_88":261,"_195":262,"_27":10092,"_97":264,"_158":264,"_95":10093,"_156":10093,"_187":188,"_191":10094,"_193":10092,"_92":10413,"_185":38,"_120":10414,"_160":10415,"_39":10099},{},[],{"_162":10098,"_164":98,"_165":166,"_90":108},{"_312":10417},{"_314":10418,"_53":10419,"_318":10421},"Adding multiple items to a product family at once",{"_55":10420},"cs6bc3ea7401498991","meerdere-artikelen",{"_4735":10423},{"_4737":10418,"_53":10424,"_4740":118,"_4742":10426},{"_55":10425},"cs1127d872c2ef5316",[10427,10448,10468,10488,10508,10528,10549],{"_4745":10428,"_53":10429,"_4749":10431,"_4751":10432},"Group all item variants in your own document",{"_55":10430},"csc4e66b6f487f2bbc","In the example below, 2 different product families are created, both consisting of 10 items. The items are linked based on the value in column E. When this value is the same, those items will be linked to a new – or existing – product family.",[10433],{"_181":10434},{"_181":10435,"_53":10445,"_205":10447,"_8100":118},{"_55":10436,"_88":261,"_195":262,"_27":10437,"_97":264,"_158":264,"_95":10438,"_156":10438,"_187":266,"_191":10439,"_193":10437,"_92":10440,"_185":38,"_120":10441,"_160":10442,"_39":10444},"blt45e272dcd19c9afa","familie-bulk-1.png","2025-11-12T15:10:15.330Z","143124",{},[],{"_162":10443,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.525Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt45e272dcd19c9afa/6914a357ade03f389bf33d81/familie-bulk-1.png",{"_55":10446},"cs3f4bb8f90946ac59","Bulk family",{"_4745":10449,"_53":10450,"_4749":118,"_4751":10452},"In the seller account menu, click 'Add items in bulk'",{"_55":10451},"csd489a728a609d6a1",[10453],{"_181":10454},{"_181":10455,"_53":10465,"_205":10467,"_8100":118},{"_55":10456,"_88":261,"_195":262,"_27":10457,"_97":264,"_158":264,"_95":10458,"_156":10458,"_187":266,"_191":10459,"_193":10457,"_92":10460,"_185":38,"_120":10461,"_160":10462,"_39":10464},"bltd89de28299395e0b","familie-bulk-2.png","2025-11-12T15:11:12.933Z","24385",{},[],{"_162":10463,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.481Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd89de28299395e0b/6914a390f9666908627315bc/familie-bulk-2.png",{"_55":10466},"csb4a3b39c9d551025","Add items in bulk",{"_4745":10469,"_53":10470,"_4749":118,"_4751":10472},"Upload your Excel file in the designated field",{"_55":10471},"cs9f34a27db56b1ebf",[10473],{"_181":10474},{"_181":10475,"_53":10485,"_205":10487,"_8100":118},{"_55":10476,"_88":261,"_195":262,"_27":10477,"_97":264,"_158":264,"_95":10478,"_156":10478,"_187":266,"_191":10479,"_193":10477,"_92":10480,"_185":38,"_120":10481,"_160":10482,"_39":10484},"blt5b58a4df8ceeed22","familie-bulk-3.png","2025-11-12T15:12:12.928Z","96110",{},[],{"_162":10483,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.456Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5b58a4df8ceeed22/6914a3cc92ee71130205edf0/familie-bulk-3.png",{"_55":10486},"cs0b70cbd95fbd28a3","Upload multiple items at once",{"_4745":10489,"_53":10490,"_4749":118,"_4751":10492},"Link your columns with ours in step 2",{"_55":10491},"cs1efd428b0cb84005",[10493],{"_181":10494},{"_181":10495,"_53":10505,"_205":10507,"_8100":118},{"_55":10496,"_88":261,"_195":262,"_27":10497,"_97":264,"_158":264,"_95":10498,"_156":10498,"_187":266,"_191":10499,"_193":10497,"_92":10500,"_185":38,"_120":10501,"_160":10502,"_39":10504},"blt807148fc4bc9025a","familie-bulk-4.png","2025-11-12T15:13:16.483Z","52268",{},[],{"_162":10503,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.533Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt807148fc4bc9025a/6914a40c0c2ec12e451afb12/familie-bulk-4.png",{"_55":10506},"cs606aaac0de8b13ab","Link your columns",{"_4745":10509,"_53":10510,"_4749":118,"_4751":10512},"In the step below, you can link your own column as 'Product variant ID'",{"_55":10511},"cs0789691b854b80dc",[10513],{"_181":10514},{"_181":10515,"_53":10525,"_205":10527,"_8100":118},{"_55":10516,"_88":261,"_195":262,"_27":10517,"_97":264,"_158":264,"_95":10518,"_156":10518,"_187":266,"_191":10519,"_193":10517,"_92":10520,"_185":38,"_120":10521,"_160":10522,"_39":10524},"blt4c44415485888cf3","familie-bulk-5.png","2025-11-12T15:14:31.383Z","71639",{},[],{"_162":10523,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.472Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4c44415485888cf3/6914a457c63e422ffd200a34/familie-bulk-5.png",{"_55":10526},"cs886093d4ef3c1a81","Link your remaining columns",{"_4745":10529,"_53":10530,"_4749":10532,"_4751":10533},"Ensure all items have the same value in the 'Product variant ID' column.",{"_55":10531},"cs6308d6dc490eacae","

Ensure all items belonging to a product family have the same value in the 'Product variant ID' column. After saving, product families will be automatically created from these items.

",[10534],{"_181":10535},{"_181":10536,"_53":10546,"_205":10548,"_8100":118},{"_55":10537,"_88":261,"_195":262,"_27":10538,"_97":264,"_158":264,"_95":10539,"_156":10539,"_187":266,"_191":10540,"_193":10538,"_92":10541,"_185":38,"_120":10542,"_160":10543,"_39":10545},"blt6a1732e86bc6f338","ProductfamiliesMeerdereartikelen.png","2025-11-12T15:16:17.952Z","69079",{},[],{"_162":10544,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.464Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6a1732e86bc6f338/6914a4c1b1e8da1986c4fd19/ProductfamiliesMeerdereartikelen.png",{"_55":10547},"cs00314efc1b8ef561","Product families: multiple items",{"_4745":10550,"_53":10551,"_4749":10553,"_4751":10554},"Check your data and then click 'Save changes'",{"_55":10552},"cs875737474237d815","Selected items are then checked against the 4 conditions for a product family. If these conditions are met, we can create the product families. Please note that, unlike the ‘single flow’ for families, the user does not receive feedback on whether families have been successfully created or not. If a family cannot be created, it is due to the 4 conditions that a family must meet.",[10555],{"_181":10556},{"_181":10557,"_53":10561,"_205":10548,"_8100":118},{"_55":10537,"_88":261,"_195":262,"_27":10538,"_97":264,"_158":264,"_95":10539,"_156":10539,"_187":266,"_191":10540,"_193":10538,"_92":10558,"_185":38,"_120":10559,"_160":10560,"_39":10545},{},[],{"_162":10544,"_164":98,"_165":166,"_90":108},{"_55":10562},"csf17757a2457df709",{"_27":118,"_119":118},[],[10566,10567,10568,10569,10570,10571,10572,10573],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":9317},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"create-product-families-for-multiple-items","Creating product families for multiple items","2026-01-21T17:19:55.197Z","/en/idp/create-product-families-for-multiple-items",{"_162":10579,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.537Z",{"_55":10581},"csc1ef3bbd6bfe8d3b",{"_102":10583,"_53":10686},[10584],{"_105":238,"_55":10585,"_90":108,"_92":10586,"_94":38,"_88":177,"_95":10587,"_97":112,"_113":38,"_114":10588,"_244":10589,"_116":10669,"_209":118,"_120":10670,"_122":10671,"_27":10680,"_154":10681,"_156":10682,"_158":98,"_39":10683,"_160":10684},"blt093db79f980ad4f5",{},"2026-01-21T15:19:13.081Z","The step-by-step guide below explains how to unlink items that are part of a product family.",[10590],{"_4735":10591},{"_4737":10592,"_53":10593,"_4740":10595,"_4742":10596},"Unlinking items that are part of a product family",{"_55":10594},"cse5f7a394512aaba0","

Do you want to unlink items that are part of a product family? The step-by-step guide below explains how to do it.

",[10597,10603,10642,10663],{"_4745":10598,"_53":10599,"_4749":10601,"_4751":10602},"Go to 'My items' in your seller account",{"_55":10600},"cs69a213decfd97e48","Find an item for which you want to unlink the product family. You can search by EAN number or by item name.",[],{"_4745":9217,"_53":10604,"_4749":118,"_4751":10606},{"_55":10605},"cs933176c8ce00b3f7",[10607,10622,10627],{"_181":10608},{"_181":10609,"_53":10619,"_205":10621,"_8100":118},{"_55":10610,"_88":261,"_195":262,"_27":10611,"_97":264,"_158":264,"_95":10612,"_156":10612,"_187":266,"_191":10613,"_193":10611,"_92":10614,"_185":38,"_120":10615,"_160":10616,"_39":10618},"blt03052f7685297ac6","Bewerk-knop.png","2025-11-12T13:55:47.375Z","31829",{},[],{"_162":10617,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.266Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt03052f7685297ac6/691491e3df0f9a2ce13ea4c6/Bewerk-knop.png",{"_55":10620},"cs4e44e850a0273716","Edit button",{"_493":10623},{"_27":118,"_53":10624,"_119":10626},{"_55":10625},"cs32c56635e57c07ca","Then click on 'Edit variants'.",{"_181":10628},{"_181":10629,"_53":10639,"_205":10641,"_8100":118},{"_55":10630,"_88":261,"_195":262,"_27":10631,"_97":264,"_158":264,"_95":10632,"_156":10632,"_187":266,"_191":10633,"_193":10631,"_92":10634,"_185":38,"_120":10635,"_160":10636,"_39":10638},"blt169e785a70a3d6a6","Bewerk-varianten.png","2025-11-12T13:56:46.369Z","38091",{},[],{"_162":10637,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.330Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt169e785a70a3d6a6/6914921edf0f9a15a33ea4ca/Bewerk-varianten.png",{"_55":10640},"csfdef9916d5b41b2e","Edit variants",{"_4745":10643,"_53":10644,"_4749":10646,"_4751":10647},"Remove from family",{"_55":10645},"cs7658b4dc4bfe7ca4","

You will then see an overview of all EAN numbers included in the product family. For each EAN number, you can detach it from the family by selecting ‘Remove from family’.

",[10648],{"_181":10649},{"_181":10650,"_53":10660,"_205":10662,"_8100":118},{"_55":10651,"_88":261,"_195":262,"_27":10652,"_97":264,"_158":264,"_95":10653,"_156":10653,"_187":266,"_191":10654,"_193":10652,"_92":10655,"_185":38,"_120":10656,"_160":10657,"_39":10659},"bltfe30b11fd2a17baa","Ontkoppelen2.png","2025-11-12T13:57:51.627Z","176977",{},[],{"_162":10658,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.339Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfe30b11fd2a17baa/6914925fb1e8da29adc4fca7/Ontkoppelen2.png",{"_55":10661},"csc47ccc9bb8a8507a","Unlink",{"_4745":10664,"_53":10665,"_4749":10667,"_4751":10668},"Done!",{"_55":10666},"cs02b63dc16aa2e054","

The item is no longer part of the product family. Please note that it may take some time for your change to be processed. If you want to add an item to a product family after all, you can read here how to do it.

",[],{"_27":118,"_119":118},[],[10672,10673,10674,10675,10676,10677,10678,10679],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":9317},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"unlinking-product-families","Unlinking product families","2026-02-17T14:17:19.443Z","/en/idp/unlinking-product-families",{"_162":10685,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.429Z",{"_55":10687},"cs88b946395ffc2d29",{"_102":10689,"_53":10718,"_169":10720},[10690],{"_105":238,"_55":10691,"_90":108,"_92":10692,"_94":38,"_88":184,"_95":10693,"_97":112,"_113":38,"_114":10694,"_244":10695,"_116":10701,"_209":118,"_120":10702,"_122":10703,"_27":10712,"_154":10713,"_156":10714,"_158":297,"_39":10715,"_160":10716},"blt9d8272d5f2c0c03a",{},"2026-01-22T13:31:04.242Z","On the following pages, you'll discover how to make your item pages even more complete and appealing. By adding relevant videos, clear images, useful manuals, and important quality marks such as (E)CE marking, you help customers make the right choice. Good and complete content is essential for successful sales and contributes to a better customer experience.",[10696],{"_493":10697},{"_27":9138,"_119":10698,"_53":10699},"

",{"_55":10700},"csb6436d75f2a702cf",{"_27":118,"_119":118},[],[10704,10705,10706,10707,10708,10709,10710,10711],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-additional-documentation","Add additional documentation","2026-04-28T13:41:53.469Z","/en/idp/add-additional-documentation",{"_162":10717,"_164":297,"_165":166,"_90":108},"2026-04-28T13:42:19.887Z",{"_55":10719},"cs3c541d2c3c21e549",[10721,10851,10994,11088,11174,11265],{"_102":10722,"_53":10849},[10723],{"_105":238,"_55":10724,"_90":108,"_92":10725,"_94":38,"_88":110,"_95":10726,"_97":112,"_113":38,"_114":10727,"_244":10728,"_116":10833,"_209":118,"_120":10834,"_122":10835,"_27":10844,"_154":10758,"_156":10845,"_158":264,"_39":10846,"_160":10847},"blt778b2c5da32ed35c",{},"2026-01-27T12:42:54.178Z","On this page, you can read all about adding/changing videos.",[10729,10735,10740,10759,10764,10770,10775,10793,10798,10804,10810,10815],{"_312":10730},{"_314":10731,"_53":10732,"_318":10734},"Add video",{"_55":10733},"csbd806e548b70d2d5","add-video",{"_493":10736},{"_27":10731,"_53":10737,"_119":10739},{"_55":10738},"cs7ce1f1e35eca449f","

Go to the desired content page in your seller account and navigate to the 'Optional' section. Here you will find the field to upload your video:

",{"_8080":10741},{"_27":118,"_53":10742,"_119":118,"_181":10744},{"_55":10743},"csd8577442bc0a891e",[10745],{"_181":10746,"_53":10756,"_205":10758,"_8100":118},{"_55":10747,"_88":261,"_195":262,"_27":10748,"_97":264,"_158":264,"_95":10749,"_156":10749,"_187":266,"_191":10750,"_193":10748,"_92":10751,"_185":38,"_120":10752,"_160":10753,"_39":10755},"blt33db7b4e43ef1aa4","Videos-toevoegen-aan-je-productinformatie-Video-toevoegen.png","2025-11-12T16:59:05.036Z","13294",{},[],{"_162":10754,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.555Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt33db7b4e43ef1aa4/6914bcd9c29aa8527357614f/Videos-toevoegen-aan-je-productinformatie-Video-toevoegen.png",{"_55":10757},"cs3a349650826cf82f","Add videos to your content",{"_493":10760},{"_27":118,"_53":10761,"_119":10763},{"_55":10762},"cs942fa0058de77d66","

Drag your video into the box or upload the video by clicking on the field. Ensure the video meets the following requirements:

Minimum 1 MB & maximum 1 GB
The following file extensions are accepted: .mkv, .mp4, .flv, .avi, .mpg, .mpeg, .mov, .wmv, .web
Please note:\n
All videos are converted to a 16:9 aspect ratio. Additionally, we create multiple versions of your video with different resolutions.\n
Your video cannot have a higher resolution than the one you provided.\n
Example:\n
For a video with 1080p resolution, we create versions with 1080p, 720p, 480p, 360p, and 240p resolutions.\n
For a video with 480p resolution, we create versions with 480p, 360p, and 240p resolutions.
It is not possible to upload a video if there are special characters in the video's filename. For example, '[]'.
Videos must not contain spaces, as we cannot process them correctly otherwise.

",{"_312":10765},{"_314":10766,"_53":10767,"_318":10769},"Change video",{"_55":10768},"csba19431b3a46eb82","change-video",{"_493":10771},{"_27":10766,"_53":10772,"_119":10774},{"_55":10773},"cs7692855030ba3f45","

Go to the desired content page in your seller account and navigate to the 'Optional' section. Here you will find the field to replace your video:

",{"_8080":10776},{"_27":118,"_53":10777,"_119":118,"_181":10779},{"_55":10778},"csa1a9ad67e67d2f73",[10780],{"_181":10781,"_53":10791,"_205":10758,"_8100":118},{"_55":10782,"_88":261,"_195":262,"_27":10783,"_97":264,"_158":264,"_95":10784,"_156":10784,"_187":266,"_191":10785,"_193":10783,"_92":10786,"_185":38,"_120":10787,"_160":10788,"_39":10790},"bltb8f16ec6fe41326a","Videos-toevoegen-aan-je-productinformatie-Video-wijzigen.png","2025-11-12T17:00:53.183Z","26502",{},[],{"_162":10789,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.564Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb8f16ec6fe41326a/6914bd458eada90a5e7cfcaa/Videos-toevoegen-aan-je-productinformatie-Video-wijzigen.png",{"_55":10792},"csfdb46b5dcb12c445",{"_493":10794},{"_27":118,"_53":10795,"_119":10797},{"_55":10796},"cs16ae5e6b685518ee","Click the blue 'replace video' button and upload a video from your PC.",{"_493":10799},{"_27":10800,"_53":10801,"_119":10803},"Video is not online / in my seller account",{"_55":10802},"cs7f07c409f2a1a66c","

We can display 1 video per item (online). The most recently uploaded video will be displayed. This means your video might be overwritten by a video provided later.

",{"_312":10805},{"_314":10806,"_53":10807,"_318":10809},"Remove video",{"_55":10808},"csd03b374b3ff904e5","remove-video",{"_493":10811},{"_27":10806,"_53":10812,"_119":10814},{"_55":10813},"csb61e6fccfa112b33","

You can remove the video where you uploaded it. To do this, click on the trash can icon next to the video.

",{"_8080":10816},{"_27":118,"_53":10817,"_119":118,"_181":10819},{"_55":10818},"csd0ddbae89ebca248",[10820],{"_181":10821,"_53":10831,"_205":10806,"_8100":118},{"_55":10822,"_88":261,"_195":262,"_27":10823,"_97":264,"_158":264,"_95":10824,"_156":10824,"_187":266,"_191":10825,"_193":10823,"_92":10826,"_185":38,"_120":10827,"_160":10828,"_39":10830},"blt268668c0f5aba278","Videos-toevoegen-aan-je-productinformatie-Video-verwijderen.png","2025-11-12T17:02:59.596Z","44947",{},[],{"_162":10829,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.547Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt268668c0f5aba278/6914bdc3d8a2c2803736877b/Videos-toevoegen-aan-je-productinformatie-Video-verwijderen.png",{"_55":10832},"csf528d925b00e5690",{"_27":118,"_119":118},[],[10836,10837,10838,10839,10840,10841,10842,10843],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-videos","2026-01-27T12:47:15.536Z","/en/idp/add-videos",{"_162":10848,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.418Z",{"_55":10850},"csbfb68924a44bfff4",{"_102":10852,"_53":10992},[10853],{"_105":238,"_55":10854,"_90":108,"_92":10855,"_94":38,"_88":184,"_95":10856,"_97":112,"_113":38,"_114":10857,"_244":10858,"_116":10975,"_209":118,"_120":10976,"_122":10977,"_27":10986,"_154":10987,"_156":10988,"_158":264,"_39":10989,"_160":10990},"blt021017b4e34e7696",{},"2026-01-08T08:33:27.669Z","On this page, you can read all about adding and/or changing images per item.",[10859],{"_4735":10860},{"_4737":10861,"_53":10862,"_4740":118,"_4742":10864},"Add or change images",{"_55":10863},"cs5e8d8bb8d01cd3fc",[10865,10871,10916,10936,10942,10963,10969],{"_4745":10866,"_53":10867,"_4749":10869,"_4751":10870},"Select the item in your offer for which you want to change the image",{"_55":10868},"csa0522cac516112e1","

In your seller account, click 'Items' at the top, then choose 'My items'. Select the item for which you want to add and/or change images. Then click 'Edit content' or 'View item' on the right side.

",[],{"_4745":10872,"_53":10873,"_4749":10875,"_4751":10876},"Add images",{"_55":10874},"cscbd155f23a765a80","

Does the item not have any images yet? You can add them under 'Upload images'.

It is also possible to automatically add images to your offer via the API. Most integrators listed here can arrange this for you automatically. If you are building your own connection, you can read everything about how to send content, including images, via the API on the following page.

",[10877,10882,10897,10902],{"_493":10878},{"_27":118,"_53":10879,"_119":10881},{"_55":10880},"cs8185e71e8e99a7d8","

2.1 Add images from your own file/folder:

Click 'Upload your images' and choose the images from your own files.

",{"_181":10883},{"_181":10884,"_53":10894,"_205":10896,"_8100":118},{"_55":10885,"_88":261,"_195":262,"_27":10886,"_97":264,"_158":264,"_95":10887,"_156":10887,"_187":266,"_191":10888,"_193":10886,"_92":10889,"_185":38,"_120":10890,"_160":10891,"_39":10893},"bltf0235386c63a1e05","Afbeelding-per-stuk-toevoegen-of-wijzigen-2.1-Afbeeldingen-uit-eigen-bestand-map-toevoegen.png","2025-11-10T14:58:07.235Z","433469",{},[],{"_162":10892,"_164":264,"_165":166,"_90":108},"2026-01-12T08:42:49.237Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf0235386c63a1e05/6911fd7fb7f0b7442b2f5330/Afbeelding-per-stuk-toevoegen-of-wijzigen-2.1-Afbeeldingen-uit-eigen-bestand-map-toevoegen.png",{"_55":10895},"cs22d2db8f84519b50","Add or change image per item",{"_493":10898},{"_27":118,"_53":10899,"_119":10901},{"_55":10900},"csd843c682ca5feb9b","

2.2 Add image URLs:

Do you have URLs for your item images? Then choose 'Add image via URL':

",{"_181":10903},{"_181":10904,"_53":10914,"_205":10896,"_8100":118},{"_55":10905,"_88":261,"_195":262,"_27":10906,"_97":264,"_158":264,"_95":10907,"_156":10907,"_187":266,"_191":10908,"_193":10906,"_92":10909,"_185":38,"_120":10910,"_160":10911,"_39":10913},"blt867be86d18f5736e","Afbeelding-per-stuk-toevoegen-of-wijzigen-2.2-URLs-van-afbeeldingen-toevoegen.png","2025-11-10T14:59:31.964Z","14132",{},[],{"_162":10912,"_164":264,"_165":166,"_90":108},"2026-01-12T08:42:49.257Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt867be86d18f5736e/6911fdd3ee0099295b7ff44e/Afbeelding-per-stuk-toevoegen-of-wijzigen-2.2-URLs-van-afbeeldingen-toevoegen.png",{"_55":10915},"csaa3700be53d3644c",{"_4745":10917,"_53":10918,"_4749":10920,"_4751":10921},"Select the image view",{"_55":10919},"csef832204789cc6af","

Then, fill in the most suitable view for each image. This way, the system automatically places the images in the correct order. This order is determined based on quality and customer data. Do you have multiple images with the same view? That's fine. You can choose the same view multiple times. All unique images will be placed online. Click 'Save changes' to add the images.

",[10922],{"_181":10923},{"_181":10924,"_53":10934,"_205":10896,"_8100":118},{"_55":10925,"_88":261,"_195":262,"_27":10926,"_97":264,"_158":264,"_95":10927,"_156":10927,"_187":266,"_191":10928,"_193":10926,"_92":10929,"_185":38,"_120":10930,"_160":10931,"_39":10933},"blt36f7eeccf285a0d8","Afbeelding-per-stuk-toevoegen-of-wijzigen-3.-Selecteer-het-aanzicht-van-de-afbeeldingen.png","2025-11-10T15:01:42.405Z","573610",{},[],{"_162":10932,"_164":264,"_165":166,"_90":108},"2026-01-12T08:42:49.275Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt36f7eeccf285a0d8/6911fe56d7f0725648b2e5d8/Afbeelding-per-stuk-toevoegen-of-wijzigen-3.-Selecteer-het-aanzicht-van-de-afbeeldingen.png",{"_55":10935},"cs66d5b616a029f722",{"_4745":10937,"_53":10938,"_4749":10940,"_4751":10941},"Change images or take them offline",{"_55":10939},"cs2eb2b83afe62fcde","

If you want to change a view because it's incorrect, you can select and save a new view at any time. If an image is completely wrong, or you've added the same view with better quality, you can take the poor image offline by clicking the trash can icon. Click 'Save changes'.

",[],{"_4745":10943,"_53":10944,"_4749":10946,"_4751":10947},"Your offline images",{"_55":10945},"cs91e3de60ce43a83a","

Have you taken images offline? You'll find the images you've taken offline under the heading 'Your offline images'. If another partner has taken one of your images offline, you'll also find it here. You can permanently delete these images by clicking the trash can icon. You can also put an image back online by clicking the round arrow:

",[10948],{"_181":10949},{"_181":10950,"_53":10960,"_205":10962,"_8100":118},{"_55":10951,"_88":261,"_195":262,"_27":10952,"_97":264,"_158":264,"_95":10953,"_156":10953,"_187":266,"_191":10954,"_193":10952,"_92":10955,"_185":38,"_120":10956,"_160":10957,"_39":10959},"blt094bc3fbebf4ffe4","Afbeelding-per-stuk-toevoegen-of-wijzigen-5.-Jouw-offline-afbeeldingen.png","2025-11-10T15:03:20.056Z","559570",{},[],{"_162":10958,"_164":264,"_165":166,"_90":108},"2026-01-12T08:42:49.419Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt094bc3fbebf4ffe4/6911feb8269e0352e8507343/Afbeelding-per-stuk-toevoegen-of-wijzigen-5.-Jouw-offline-afbeeldingen.png",{"_55":10961},"csd5050d56a70ec1d5","Add or remove image per item",{"_4745":10964,"_53":10965,"_4749":10967,"_4751":10968},"Image guidelines",{"_55":10966},"csfb6c2ecdabe34dd7","

Images greatly help customers get a good idea of the item. Therefore, add as many images as possible showing the item from different perspectives. Furthermore, to remain visible on bol and Google, it is important that images comply with the guidelines. More information about image guidelines can be found here.

",[],{"_4745":10970,"_53":10971,"_4749":10973,"_4751":10974},"And now... just a moment!",{"_55":10972},"cs4fce20ab9d2d605b","

Additions or changes will be processed within 8 hours and will then be visible via bol.

",[],{"_27":118,"_119":118},[],[10978,10979,10980,10981,10982,10983,10984,10985],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-image-per-item","Add or Change Image per Item","2026-01-19T13:35:14.602Z","/en/idp/add-image-per-item",{"_162":10991,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.467Z",{"_55":10993},"cs0ec93a0e0875b671",{"_102":10995,"_53":11086},[10996],{"_105":238,"_55":10997,"_90":108,"_92":10998,"_94":38,"_88":184,"_95":10999,"_97":112,"_113":38,"_114":11000,"_244":11001,"_116":11070,"_209":118,"_120":11071,"_122":11072,"_27":11081,"_154":11045,"_156":11082,"_158":264,"_39":11083,"_160":11084},"blte5bf868718a5f240",{},"2026-01-19T14:51:17.156Z","On this page, you'll find everything about how to add multiple images at once.",[11002],{"_4735":11003},{"_4737":11004,"_53":11005,"_4740":11007,"_4742":11008},"Add images via the bulk editor",{"_55":11006},"csa8f41e0f7512373e","

Images can be added via the bulk editor. You can upload images directly from your folders or add image URLs. You can add images per line.

Please note if you use image URLs: All images must first be stored on a hosting location. A free hosting location is not accepted. An image URL is then created from this. This link (without spaces) can be used in the uploads in the seller account.

",[11009,11014,11020,11025,11046,11052,11058,11064],{"_4745":9355,"_53":11010,"_4749":11012,"_4751":11013},{"_55":11011},"cs92fed7d6b6ed6fb3","In your seller account, click on 'Items' at the top, then on 'My items'.",[],{"_4745":11015,"_53":11016,"_4749":11018,"_4751":11019},"Select the items",{"_55":11017},"csadf4e695f0f9e994","On this page, select the items to which you want to add images.",[],{"_4745":11021,"_53":11022,"_4749":118,"_4751":11024},"Click on 'Edit content'",{"_55":11023},"cs823f5775c77fac26",[],{"_4745":11026,"_53":11027,"_4749":11029,"_4751":11030},"Then choose 'Based on selection'",{"_55":11028},"cs63f10bf88d0ff7b7","

The data editor appears. Using the icons in the 'new images' column, you can add new images. Click on the camera icon to select photos from your folders. Click on the other icon if you want to add image URLs.

",[11031],{"_181":11032},{"_181":11033,"_53":11043,"_205":11045,"_8100":118},{"_55":11034,"_88":261,"_195":262,"_27":11035,"_97":264,"_158":264,"_95":11036,"_156":11036,"_187":266,"_191":11037,"_193":11035,"_92":11038,"_185":38,"_120":11039,"_160":11040,"_39":11042},"blt187bc44dc58fe26b","Meerdere-afbeeldingen-tegelijk-toevoegen-4.-Kies-vervolgens-voor-Op-basis-van-selectie.png","2025-11-12T13:27:42.608Z","201673",{},[],{"_162":11041,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.237Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt187bc44dc58fe26b/69148b4eade03f79b9f33d32/Meerdere-afbeeldingen-tegelijk-toevoegen-4.-Kies-vervolgens-voor-Op-basis-van-selectie.png",{"_55":11044},"cs6782ee736e286575","Add multiple images at once",{"_4745":11047,"_53":11048,"_4749":11050,"_4751":11051},"Add views and/or remove images",{"_55":11049},"cs49ca9b4b181dc335","When you add images, they appear as thumbnails in the 'New images' column. You can click on these small images. When you do, a pop-up window will appear, displaying the images larger. In this pop-up window, you can select the view for each image and/or remove an image. You can also easily drag the images down if the category of the relevant items matches.",[],{"_4745":11053,"_53":11054,"_4749":11056,"_4751":11057},"Edit existing images",{"_55":11055},"csee12c8f38ce7fc4a","In the data editor, you can also edit existing images. If you want to add several views and/or remove an image, you can do this by clicking on the small images in the 'Existing images' column. A pop-up will appear showing the images larger. Here you can select views and/or remove an image by clicking on the trash can icon.",[],{"_4745":11059,"_53":11060,"_4749":11062,"_4751":11063},"Guidelines for images",{"_55":11061},"cs924a1913a9cc2bed","

Images greatly help customers get a good idea of the item. Therefore, add as many images as possible showing the item from different perspectives. Additionally, to remain visible on bol and Google, it is important that images comply with the guidelines. More information about image guidelines can be found here.

",[],{"_4745":11065,"_53":11066,"_4749":11068,"_4751":11069},"And now... just wait!",{"_55":11067},"csb2ff136fa34c676a","The additions or changes will be processed within 8 hours and will then be visible via bol.",[],{"_27":118,"_119":118},[],[11073,11074,11075,11076,11077,11078,11079,11080],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-multiple-images-at-once","2026-01-19T15:25:10.738Z","/en/idp/add-multiple-images-at-once",{"_162":11085,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.394Z",{"_55":11087},"cs965caa7cb7922aba",{"_102":11089,"_53":11172},[11090],{"_105":238,"_55":11091,"_90":108,"_92":11092,"_94":38,"_88":177,"_95":11093,"_97":112,"_113":38,"_114":11094,"_244":11095,"_116":11155,"_209":118,"_120":11156,"_122":11157,"_27":11166,"_154":11167,"_156":11168,"_158":409,"_39":11169,"_160":11170},"blt4a2b3e562616bd07",{},"2026-01-12T13:54:18.555Z","On this page, you will find the guidelines for images.\n",[11096,11102,11108,11114,11120,11126,11133,11139,11145,11150],{"_493":11097},{"_27":11098,"_53":11099,"_119":11101},"Image Guidelines",{"_55":11100},"cs7bf9ccbd3080c5a6","

",{"_312":11103},{"_314":11104,"_53":11105,"_318":11107},"Main image",{"_55":11106},"cs7984ae280e10f14c","main-image",{"_493":11109},{"_27":11110,"_53":11111,"_119":11113},"The main image must meet the following requirements:",{"_55":11112},"cs3c1bbe35075a472c","

The file size must be at least 30 KB and a maximum of 10 MB.
The image must be at least 500×500 pixels and a maximum of 6000×6000 pixels. White spaces in images do not count towards the stated minimum and maximum pixels.
The zoom function, which makes details of an item visible, works with images with a minimum size of 1200×1200 pixels.
Ensure that the main image has a white, neutral background with no visible shadows.
The item must be out of its packaging – with the exception of, for example, board games and media carriers. An image of the item in its packaging is also allowed, provided the item is also visible out of its packaging.
The main image must not contain models, texts, or other statements, and logos, icons, or other watermarks are not permitted.
The main image should be the front of the item. Do not use an image that combines the front, side, and rear views in one image for the main image.
The main image must not be a lifestyle image.
Do not use an illustration, drawing, logo, or icon to represent the item for the main image.
If your main image meets all the above points, you can view various examples of what a good product image should look like via this link .

",{"_312":11115},{"_314":11116,"_53":11117,"_318":11119},"Product photography for images",{"_55":11118},"cse354c6a03626de0b","product-photography-for-images",{"_493":11121},{"_27":11122,"_53":11123,"_119":11125},"The following guidelines apply to product photography for images:",{"_55":11124},"cs68d15b851b39c3f2","

The file size must be at least 30 KB and a maximum of 10 MB.
The image must be at least 500×500 pixels and a maximum of 6000×6000 pixels. White spaces in images do not count towards the stated minimum and maximum pixels.
The zoom function, which makes details of an item visible, works with images with a minimum size of 1200×1200 pixels.
Ensure that the correct labels are used with the correct images.
Ensure that the first image on the product page has a white, neutral background with no visible shadows. For the first photo, do not use an image that combines the front, side, and rear views in one image. No models, texts, or other statements should be visible. Ensure that no illustration, drawing, logo, or icon is used to represent the item.
Photograph the item from different perspectives, and at least straight from the front and as full-frame as possible.
Also, photograph relevant details.
Include only the item itself and its accessories in the image, meaning only what the customer will receive.
The item must be out of its packaging – with the exception of, for example, board games and media carriers. An image of the item in its packaging is also allowed, provided there is also an image of the item out of its packaging.
Ensure a white, neutral background with no visible shadows. This is with the exception of lifestyle images; items in a specific setting.

If the images do not meet the above minimum or maximum requirements, an error message will be displayed.

",{"_343":11127},{"_27":5206,"_53":11128,"_119":11130,"_349":513,"_302":351,"_280":11131},{"_55":11129},"cs708e4a07ccaa62c9","

From 1 July 2025, we no longer enforce guidelines about images. Why? The guidelines are meant to improve visibility on bol and Google and increase sales opportunities. It has no direct consequence for the customer. However, we will continue to enforce the rules on self-promotion in images.

",{"_39":11132,"_37":38},{"_27":118,"_42":118},{"_312":11134},{"_314":11135,"_53":11136,"_318":11138},"What is not allowed",{"_55":11137},"csb583091ae646919f","what-is-not-allowed",{"_493":11140},{"_27":11141,"_53":11142,"_119":11144},"Images must not contain:",{"_55":11143},"cs194d7c65c26f29cc","

Discount labels, watermarks, company names, or company logos, as stated in the Conditions of Use.
Stickers from Kieskeurig or Consumentenbond.
Promotional elements like ‘buy now’, ‘cheap’, or ‘customizable’ or service-related information like ‘extended warranty’ or ‘free shipping’.
Generic or graphic images and illustrations that are not actual product images – with the exception of items in the categories ‘Hardware’ and ‘Vehicles and Parts’.
Comparisons with other items, such as products from other partners or other websites.
Reviews.
Spaces, because we cannot process them correctly otherwise.

In addition, every image undergoes several improvements before appearing on the platform. These improvements are:

White spaces are automatically cropped.
The quality is improved for the platform. This keeps loading times limited and ensures customers experience high page loading speed. This can affect the color accuracy and sharpness of the image(s).
If a duplicate is detected, this image will not be loaded. A duplicate is a one-to-one copy of the image.

",{"_312":11146},{"_314":1427,"_53":11147,"_318":11149},{"_55":11148},"cs90db7e0a205cc819","copyright",{"_493":11151},{"_27":1427,"_53":11152,"_119":11154},{"_55":11153},"cs9b124a3bd294ba94","

Not every image can simply be uploaded to the platform. Due to copyright, the following criteria apply:

If content – including images – has not been provided by you, it is also not permitted to use it outside of bol.
Images must be free of discount labels, watermarks, company names, or company logos.
It is not permitted to use images from Google Images. These images are rarely copyright-free, and their use can lead to claims. It is also not permitted to refer to images on other bol pages.
The content – including images – must not infringe on the rights of third parties, including, but not limited to, intellectual property rights. This includes trademark rights and copyright.

More information about image usage can be found in the Conditions of Use Professional Sales via bol.

",{"_27":118,"_119":118},[],[11158,11159,11160,11161,11162,11163,11164,11165],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"rules-for-images","These rules apply to your images","2026-03-02T12:04:57.016Z","/en/idp/rules-for-images",{"_162":11171,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.354Z",{"_55":11173},"csa581cfeb53cb70bb",{"_102":11175,"_53":11263},[11176],{"_105":238,"_55":11177,"_90":108,"_92":11178,"_94":38,"_88":110,"_95":11179,"_97":112,"_113":38,"_114":11180,"_244":11181,"_116":11246,"_209":118,"_120":11247,"_122":11248,"_27":11257,"_154":11258,"_156":11259,"_158":264,"_39":11260,"_160":11261},"bltc34642fd87a6abdc",{},"2026-01-12T15:41:47.582Z","On this page, read everything about adding/changing manuals.",[11182,11188,11194,11213,11218,11224,11230,11235,11241],{"_312":11183},{"_314":11184,"_53":11185,"_318":11187},"Add manual",{"_55":11186},"cs2d97ab50799a1124","add-manual",{"_493":11189},{"_27":11190,"_53":11191,"_119":11193},"Adding a manual",{"_55":11192},"csd906db22baaabf80","

Go to ‘Edit content’ in your seller account and find the block where you can upload your manual. Add your manual as a document or via a URL.

",{"_8080":11195},{"_27":118,"_53":11196,"_119":118,"_181":11198},{"_55":11197},"cs66daba869010d7cd",[11199],{"_181":11200,"_53":11210,"_205":11212,"_8100":118},{"_55":11201,"_88":261,"_195":262,"_27":11202,"_97":264,"_158":264,"_95":11203,"_156":11203,"_187":266,"_191":11204,"_193":11202,"_92":11205,"_185":38,"_120":11206,"_160":11207,"_39":11209},"bltbd350cc313ddfb77","Handleidingen-toevoegen-aan-productinformatie-Handleiding-toevoegen.png","2025-11-10T16:21:30.075Z","3217",{},[],{"_162":11208,"_164":264,"_165":166,"_90":108},"2026-01-12T15:52:22.619Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbd350cc313ddfb77/6912110a269e03c84d5073b2/Handleidingen-toevoegen-aan-productinformatie-Handleiding-toevoegen.png",{"_55":11211},"cs1fee175640b54a81","Add manual to content",{"_493":11214},{"_27":118,"_53":11215,"_119":11217},{"_55":11216},"cs386caa71c5488240","

Make sure your manual meets the following conditions:

The file extension of your manual must be a PDF
Your manual must be at least 30KB and a maximum of 50MB

",{"_493":11219},{"_27":11220,"_53":11221,"_119":11223},"My manual is not online/in my seller account",{"_55":11222},"cs03ae9320ab9c731c","

We can display 1 manual per item online. The most recently uploaded manual will be shown. This means your manual might be overwritten by a manual submitted later.

",{"_312":11225},{"_314":11226,"_53":11227,"_318":11229},"Change manual",{"_55":11228},"cs1ae19c778335e77a","change-manual",{"_493":11231},{"_27":11226,"_53":11232,"_119":11234},{"_55":11233},"cs2fa9baa465263796","

Go to the desired content page in your seller account and navigate to the field where you can add a manual. Replace the existing manual by adding a new document.

",{"_312":11236},{"_314":11237,"_53":11238,"_318":11240},"Remove manual",{"_55":11239},"cs05f3f1439f5e5d50","remove-manual",{"_493":11242},{"_27":11237,"_53":11243,"_119":11245},{"_55":11244},"cs7b47d0fd89dcb381","

To remove your manual, please contact Partnerservice. You can replace a manual by following the steps mentioned earlier.

",{"_27":118,"_119":118},[],[11249,11250,11251,11252,11253,11254,11255,11256],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"handleidingen-toevoegen","Adding manuals to content","2026-01-12T15:52:18.621Z","/en/idp/handleidingen-toevoegen",{"_162":11262,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.343Z",{"_55":11264},"cs65481554377a8b75",{"_102":11266,"_53":11376},[11267],{"_105":238,"_55":11268,"_90":108,"_92":11269,"_94":38,"_88":184,"_95":11270,"_97":112,"_113":38,"_114":11271,"_244":11272,"_116":11360,"_209":118,"_120":11361,"_122":11362,"_27":11371,"_154":11275,"_156":11372,"_158":98,"_39":11373,"_160":11374},"blt28e901ac96dabb4c",{},"2026-01-12T12:46:55.291Z","On this page, you can read how to add (E)CE marking to your content. ",[11273,11333],{"_4735":11274},{"_4737":11275,"_53":11276,"_4740":11278,"_4742":11279},"Adding (E)CE marking to content",{"_55":11277},"cs10f36d15a98a083d","

Product safety is incredibly important for the safety and trust of our shared customers. Therefore, it is important to add (E)CE marking to your item and to the content, so that customers know an item complies with the requirements of the European Union regarding safety, health, and environment.

",[11280,11301],{"_4745":11281,"_53":11282,"_4749":11284,"_4751":11285},"How to add a photo of the (E)CE marking to your content",{"_55":11283},"cs850bd3595bb73dc3","

Go to ‘Edit content’ in your seller account and find the block where you can upload the (E)CE marking. Add the (E)CE marking as a document or via a URL.

",[11286],{"_181":11287},{"_181":11288,"_53":11298,"_205":11300,"_8100":118},{"_55":11289,"_88":261,"_195":262,"_27":11290,"_97":264,"_158":264,"_95":11291,"_156":11291,"_187":188,"_191":11292,"_193":11290,"_92":11293,"_185":38,"_120":11294,"_160":11295,"_39":11297},"blt4a16ef9abd8f4aa8","CE-Markering-toevoegen.jpg","2025-11-10T15:26:00.397Z","10195",{},[],{"_162":11296,"_164":264,"_165":166,"_90":108},"2026-01-12T12:50:28.448Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4a16ef9abd8f4aa8/69120408c63e427f552001c8/CE-Markering-toevoegen.jpg",{"_55":11299},"cs503d765c9412ca90","Add CE marking",{"_4745":11302,"_53":11303,"_4749":11305,"_4751":11306},"Pay attention to the conditions",{"_55":11304},"csce4f67408f5a9d02","

Make sure the (E)CE marking meets the conditions:

The file extension must be a PDF file
The CE marking must be at least 30KB and a maximum of 50MB
See example photos of correct situations here

Where will my image appear on the webshop?

The uploaded (E)CE marking will appear on the product page under 'Documents', which you can find by expanding 'Product specifications'. Under documents, you can also find, for example, manuals for an item in the webshop and app.

",[11307,11322],{"_181":11308},{"_181":11309,"_53":11319,"_205":11321,"_8100":118},{"_55":11310,"_88":261,"_195":262,"_27":11311,"_97":264,"_158":264,"_95":11312,"_156":11312,"_187":188,"_191":11313,"_193":11311,"_92":11314,"_185":38,"_120":11315,"_160":11316,"_39":11318},"blt1199b6878821f6e7","CE-markering-webshop.jpg","2025-11-10T15:29:07.741Z","8854",{},[],{"_162":11317,"_164":264,"_165":166,"_90":108},"2026-01-12T12:50:28.425Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1199b6878821f6e7/691204c3467abd9bdc7b7c92/CE-markering-webshop.jpg",{"_55":11320},"cs008297c786e1e7bb","CE marking webshop",{"_343":11323},{"_27":11324,"_53":11325,"_119":11327,"_349":11328,"_302":351,"_280":11329},"Why is (E)CE marking necessary?",{"_55":11326},"csb080aacc9a7b08d2","

You can find all information regarding this policy under the conditions for the product range.

","HelpCircle",{"_39":11330,"_37":57},{"_27":11331,"_42":11332},"More about the (E)CE marking policy","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/assortimentsbeleid/belangrijk-om-te-weten/ce-markering/",{"_874":11334},{"_876":11335,"_53":11336,"_880":118,"_881":11338},"Frequently asked questions about CE marking",{"_55":11337},"csc1022b75218b7d4e",[11339,11346,11353],{"_884":11340},{"_886":11341,"_53":11344},[11342],{"_55":11343,"_105":890},"blt4e23436a16c920bb",{"_55":11345},"cs5e16645a95198314",{"_884":11347},{"_886":11348,"_53":11351},[11349],{"_55":11350,"_105":890},"blt5249314ff113a446",{"_55":11352},"cs6a18c51d8afeddb8",{"_884":11354},{"_886":11355,"_53":11358},[11356],{"_55":11357,"_105":890},"blt1d3868e99401417c",{"_55":11359},"cs3c298c30118a2147",{"_27":118,"_119":118},[],[11363,11364,11365,11366,11367,11368,11369,11370],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":9317},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"ce-marking-add","2026-03-18T08:05:34.925Z","/en/idp/ce-marking-add",{"_162":11375,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:16.545Z",{"_55":11377},"cs799e9f969d04d606",{"_102":11379,"_53":11501,"_169":11503},[11380],{"_105":238,"_55":11381,"_90":108,"_92":11382,"_94":38,"_88":177,"_95":11383,"_97":112,"_113":38,"_114":11384,"_244":11385,"_116":11484,"_209":118,"_120":11485,"_122":11486,"_27":11495,"_154":11496,"_156":11497,"_158":409,"_39":11498,"_160":11499},"blt9c5248718eae994f",{},"2026-01-12T12:21:32.969Z","If you want to offer a combination of multiple items, read below what you need to consider.",[11386,11392,11397,11403,11412,11418,11423,11431,11437,11442,11448,11453,11459,11465,11471,11476],{"_312":11387},{"_314":11388,"_53":11389,"_318":11391},"General rules",{"_55":11390},"cs3d6e8fae9720eb7e","general-rules",{"_493":11393},{"_27":118,"_53":11394,"_119":11396},{"_55":11395},"cs512960301de0844a","

To offer bundles via bol, you need to consider the rules that apply to them on the platform. A bundle is a combination of different items sold under one EAN. There are general rules for all bundles, rules for individual items within a bundle, and rules that apply to specific combinations. You can read about these rules below. \n

GS1-Data Source \n
Please note: On this page, the terms “GS1 registration” and “GS1-Data Source registration” are mentioned. These are two different registrations. In the food sector, the GS1 data pool is used for this. This is called GS1 Data Source. Manufacturers, brand owners, and distributors enter content into a data pool, and food partners use this data to comply with regulations and to sell. GS1 Data Source registrations are only mandatory for food items.

",{"_493":11398},{"_27":11399,"_53":11400,"_119":11402},"General rules that apply to all bundles",{"_55":11401},"cscb774847faed6847","

All items in a bundle must be GS1 registered, and the EAN of the bundle must also meet this requirement;
All food items within a bundle must have a GS1 Data Source registration;
Maximum of 4 different EANs in a bundle;
The items within a bundle must also be offered individually;
The price of a bundle may not be higher than the individual items combined;
All content attributes must be filled in based on the primary item in the bundle;
All items within a bundle must comply with bol's brand and assortment policy;
In the item description, the EANs and item description of all items in the bundle must be visible;
Permission from a brand owner is always required when a bundle contains one or more branded items;
If a bundle contains an item for which specific selling rights apply (both brand and category), the bundle must be offered within the category for which these selling rights apply. If these required selling rights are missing, the item concerned cannot be included in the bundle.

",{"_343":11404},{"_27":11405,"_53":11406,"_119":11408,"_349":4803,"_302":303,"_280":11409},"E-Learning Assortment Policy",{"_55":11407},"cs38b2ed4fec06974c","

In this e-learning, we tell you more about our rules, where to find them, and how we keep you informed about changes to our assortment policy.

",{"_39":11410,"_37":57},{"_27":11411,"_42":7940},"To the E-learning",{"_312":11413},{"_314":11414,"_53":11415,"_318":11417},"Identical items",{"_55":11416},"cs74607e75c6f853d9","identical-items",{"_493":11419},{"_27":11414,"_53":11420,"_119":11422},{"_55":11421},"cs1191df6ccfdcc219","

A bundle of identical items must be GS1 registered in the name of the partner or brand owner.
These items must be identical.
Written permission from the brand owner

",{"_343":11424},{"_27":11425,"_53":11426,"_119":11428,"_349":4803,"_302":303,"_280":11429},"Pilot phase",{"_55":11427},"cs03624a4efc5bacba","

A pilot is currently underway for bundles containing identical items. As a result, some products may appear online for which permission from the brand owner is not required.

",{"_39":11430,"_37":38},{"_27":118,"_42":118},{"_312":11432},{"_314":11433,"_53":11434,"_318":11436},"Combination of different items from the same brand",{"_55":11435},"cs502b511ba717744d","combination-items-same-brand",{"_493":11438},{"_27":11433,"_53":11439,"_119":11441},{"_55":11440},"cs2c145384d5ae0707","

You must have obtained written permission from the brand owner to bundle these items.
EANs of the individual items must be registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.

",{"_312":11443},{"_314":11444,"_53":11445,"_318":11447},"Combination of different brands",{"_55":11446},"cs8d32104ed0f49edd","branded-item-branded-item",{"_493":11449},{"_27":11444,"_53":11450,"_119":11452},{"_55":11451},"csdd9a322b4c2d0251","

You must have obtained written permission from the brand owners to bundle these items.
EANs of the individual items must be registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.
You must offer the bundle under the brand of the primary item.

",{"_312":11454},{"_314":11455,"_53":11456,"_318":11458},"Branded & unbranded",{"_55":11457},"cs242f37e82a38251e","branded-item-unbranded-item",{"_493":11460},{"_27":11461,"_53":11462,"_119":11464},"Branded item combined with an unbranded item",{"_55":11463},"cs1e8da6268022df4a","

You must have obtained written permission from the brand owner to bundle these items.
The EAN of the branded item must be GS1 registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.
You must offer the bundle under the brand of the primary item.

",{"_312":11466},{"_314":11467,"_53":11468,"_318":11470},"Combination of unbranded items",{"_55":11469},"csd771de53f0926f91","unbranded-item-unbranded-item",{"_493":11472},{"_27":11467,"_53":11473,"_119":11475},{"_55":11474},"cse7b04666e9494999","

The EAN of the bundle must be GS1 registered in the name of the partner.

You must offer the bundle as ‘unbranded’.

",{"_343":11477},{"_27":5206,"_53":11478,"_119":11480,"_349":350,"_302":351,"_280":11481},{"_55":11479},"cs38ad881991744b80","

If you offer a bundle that is not composed according to the rules above, you run the risk of the item being taken offline. You also run the risk, depending on the violation, of policy points being deducted.

",{"_39":11482,"_37":57},{"_27":11483,"_42":9886},"More about policy points",{"_27":118,"_119":118},[],[11487,11488,11489,11490,11491,11492,11493,11494],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"bundles","Bundles","2026-05-11T09:21:14.336Z","/en/idp/bundles",{"_162":11500,"_164":297,"_165":166,"_90":108},"2026-05-11T12:17:57.088Z",{"_55":11502},"cs76f9f35cfee52d50",[],{"_102":11505,"_169":11753,"_53":11754},[11506],{"_105":238,"_55":11507,"_90":108,"_92":11508,"_94":38,"_88":532,"_95":11509,"_97":11510,"_113":38,"_114":11511,"_244":11512,"_116":11735,"_120":11736,"_122":11737,"_27":11746,"_154":11747,"_156":11748,"_158":297,"_39":11749,"_209":11750,"_160":11751},"bltff559000d0f04051",{},"2025-11-17T10:26:15.088Z","blt7006acaf16f2b324","On this page, you'll find the most common reasons why your offer isn't going online and how to resolve them.",[11513,11519,11525,11571,11577,11725],{"_312":11514},{"_314":11515,"_53":11516,"_318":11518},"Reason not for sale",{"_55":11517},"cs1ff8dd3199566fd3","reden-niet-te-koop",{"_493":11520},{"_27":11521,"_53":11522,"_119":11524},"Most common reasons why your offer is offline",{"_55":11523},"csb0ce51effdd688a9","

You can find the feedback explaining why your offer is not for sale in several places within the seller account. You can filter by ‘Reason not for sale’ under ‘My items’ or download a feedback file via ‘Manage offer in Excel’.

",{"_8080":11526},{"_27":118,"_53":11527,"_119":118,"_181":11529},{"_55":11528},"cs38be99ce015aae2d",[11530,11544,11557],{"_181":11531,"_53":11541,"_205":11543,"_8100":118},{"_55":11532,"_88":261,"_195":262,"_27":11533,"_97":264,"_158":264,"_95":11534,"_156":11534,"_187":266,"_191":11535,"_193":11533,"_92":11536,"_185":38,"_120":11537,"_160":11538,"_39":11540},"blt1557daa0916001e8","Artikelen-filteren.png","2025-11-17T10:09:24.445Z","30560",{},[],{"_162":11539,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.006Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1557daa0916001e8/691af4541d4274ca9e6a5f28/Artikelen-filteren.png",{"_55":11542},"cs7c8b9f724a7a6235","Filtering items",{"_181":11545,"_53":11555,"_205":11543,"_8100":118},{"_55":11546,"_88":261,"_195":262,"_27":11547,"_97":264,"_158":264,"_95":11548,"_156":11548,"_187":266,"_191":11549,"_193":11547,"_92":11550,"_185":38,"_120":11551,"_160":11552,"_39":11554},"bltcf4de3481745204c","Filter-2.png","2025-11-17T10:09:24.446Z","25183",{},[],{"_162":11553,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.016Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcf4de3481745204c/691af454abd3a4d918c9bd00/Filter-2.png",{"_55":11556},"csec5efa114459f46e",{"_181":11558,"_53":11568,"_205":11570,"_8100":118},{"_55":11559,"_88":261,"_195":262,"_27":11560,"_97":264,"_158":264,"_95":11561,"_156":11561,"_187":266,"_191":11562,"_193":11560,"_92":11563,"_185":38,"_120":11564,"_160":11565,"_39":11567},"blt5d8931e52226a7a6","Feedback-downloaden.png","2025-11-17T10:09:24.463Z","56362",{},[],{"_162":11566,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.024Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5d8931e52226a7a6/691af4545169d145e132b165/Feedback-downloaden.png",{"_55":11569},"cs17fd74d2ba7d1cdb","Downloading feedback",{"_312":11572},{"_314":11573,"_53":11574,"_318":11576},"Explanation of reasons",{"_55":11575},"cs425ba9bb07c06da1","toelichting",{"_874":11578},{"_876":11573,"_53":11579,"_880":11581,"_881":11582},{"_55":11580},"cs06c9cb4787fa2ed8","

Why your item is offline

",[11583,11591,11599,11607,11617,11625,11633,11641,11649,11657,11665,11675,11685,11693,11701,11709,11717],{"_1011":11584},{"_1013":11585,"_53":11586,"_1017":11588,"_280":11589},"1. Required content is missing.",{"_55":11587},"csf12581e820e8b9ed","

Cause: Every item has minimum content requirements. If the basic and required content is not filled in, the item will not be published.

Solution: Go to ‘My offer’ and add the missing content to get the item online.

",{"_39":11590,"_37":38},{"_27":118,"_42":118},{"_1011":11592},{"_1013":11593,"_53":11594,"_1017":11596,"_280":11597},"2. Your selling price is too high.",{"_55":11595},"csa5dad25a1d722b19","

Cause: The selling price you entered may exceed the relevant market price. If your items are priced too high, they will not go online.

Solution: More information about the pricing policy.

",{"_39":11598,"_37":38},{"_27":118,"_42":118},{"_1011":11600},{"_1013":11601,"_53":11602,"_1017":11604,"_280":11605},"3. The reference code is invalid. Use a maximum of 20 characters.",{"_55":11603},"cs00bb5351dfc38b77","

Cause: The reference code is too long.

Solution: Enter a code with a maximum of 20 characters.

",{"_39":11606,"_37":38},{"_27":118,"_42":118},{"_1011":11608},{"_1013":11609,"_53":11610,"_1017":11612,"_280":11613},"4. ISBN/EAN is required",{"_55":11611},"cs8a6343586f3d824f","

Cause: The entered EAN is invalid, or the entered EAN/ISBN is incomplete (the code must have 13 digits).

Solution: Check if your EAN is registered with GS1. If you have an EAN with fewer than 13 digits, add zeros at the beginning to reach 13 digits. Does Excel not accept the zeros? Then save the column as ‘text’ by right-clicking and selecting ‘Cell Properties’.

",{"_39":11614,"_37":57},{"_27":11615,"_42":11616},"More about EAN and ISBN","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/isbn-of-ean-nummer/",{"_1011":11618},{"_1013":11619,"_53":11620,"_1017":11622,"_280":11623},"5. The stock quantity is invalid. The stock value cannot exceed 999.",{"_55":11621},"cs3760e7051c8f1a07","

Cause: The number entered for stock exceeds 999 items.

Solution: Adjust the number to a maximum of 999 items.

",{"_39":11624,"_37":38},{"_27":118,"_42":118},{"_1011":11626},{"_1013":11627,"_53":11628,"_1017":11630,"_280":11631},"6. Stock is a required field.",{"_55":11629},"csc61b09c3f4f36721","

Cause: Stock is a required field. You need to enter your stock here.

Solution: Enter your stock.

",{"_39":11632,"_37":38},{"_27":118,"_42":118},{"_1011":11634},{"_1013":11635,"_53":11636,"_1017":11638,"_280":11639},"7. Delivery code (delivery time) is required.",{"_55":11637},"cscfcd181595b3b4b7","

Cause: The delivery code is missing. You need to enter your delivery time.

Solution: Enter a valid delivery time. This is done using standard Delivery Codes.

",{"_39":11640,"_37":38},{"_27":118,"_42":118},{"_1011":11642},{"_1013":11643,"_53":11644,"_1017":11646,"_280":11647},"8. Delivery code (delivery time) is invalid.",{"_55":11645},"cs7be8f1b7f46a4f87","

Cause: The delivery code is invalid.

Solution: Enter a valid delivery time. This is done using standard Delivery Codes.

",{"_39":11648,"_37":38},{"_27":118,"_42":118},{"_1011":11650},{"_1013":11651,"_53":11652,"_1017":11654,"_280":11655},"9. Price is invalid. A price below €1 is not allowed.",{"_55":11653},"cs5c71363c93562bdd","

Cause: Price is a required field and must be a value between €1 and €9999.99.

Solution: Adjust the price.

",{"_39":11656,"_37":38},{"_27":118,"_42":118},{"_1011":11658},{"_1013":11659,"_53":11660,"_1017":11662,"_280":11663},"10. You are the first to sell this item on bol. Add a product category.",{"_55":11661},"cs27c23e7a89de7180","

Cause: No product category has been entered yet. This information is important because it helps us categorize the item on a shelf, among other things.

Solution: In ‘My offer’, you can find the items and categorize them into the correct product group by selecting them and clicking ‘Edit content’ at the top.

",{"_39":11664,"_37":38},{"_27":118,"_42":118},{"_1011":11666},{"_1013":11667,"_53":11668,"_1017":11670,"_280":11671},"11. The brand of this item is not allowed within this category or is not (yet) known to bol",{"_55":11669},"csafbef5daf9a2c374","

Cause: Items must meet certain guidelines to go online. If these guidelines are not met, your item will not go online.

Solution: Submit a brand authorization request.

",{"_39":11672,"_37":38},{"_27":11673,"_42":11674},"To sales rights","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/",{"_1011":11676},{"_1013":11677,"_53":11678,"_1017":11680,"_280":11681},"12. You have temporarily closed your shop",{"_55":11679},"csdf055076fae74cbd","

Cause: You have temporarily closed your online shop, perhaps due to a holiday or other circumstances. Your entire offer will be taken offline.

Solution: When you return, you can adjust your shop status in the settings and reopen your shop. Your offer will automatically go back online.

",{"_39":11682,"_37":38},{"_27":11683,"_42":11684},"To shop status","https://partnerplatform.bol.com/nl/hulp-nodig/mijn-verkoopaccount/winkeltijdelijksluiten/",{"_1011":11686},{"_1013":11687,"_53":11688,"_1017":11690,"_280":11691},"13. No stock is available, or the remaining stock is reserved for open orders",{"_55":11689},"cs84a9dc4b3991e259","

Cause: The stock of the item is depleted or is reserved for open orders.

Solution: Replenish your stock, and your item will go back online.

",{"_39":11692,"_37":38},{"_27":118,"_42":118},{"_1011":11694},{"_1013":11695,"_53":11696,"_1017":11698,"_280":11699},"14. You have put this item on pause",{"_55":11697},"csd010088cc6c528b5","

Cause: You have put this offer on pause, perhaps because it is temporarily unavailable or for other reasons.

Solution: Take your item off pause when it becomes available again.

",{"_39":11700,"_37":38},{"_27":118,"_42":118},{"_1011":11702},{"_1013":11703,"_53":11704,"_1017":11706,"_280":11707},"15. The item already exists in your offer, known as x. Please update the existing item",{"_55":11705},"cs02a700b14ab6dd45","

Cause: The item already exists in your offer

Solution: Update the already existing item in your offer

",{"_39":11708,"_37":38},{"_27":118,"_42":118},{"_1011":11710},{"_1013":11711,"_53":11712,"_1017":11714,"_280":11715},"16. It cannot be sold via Fulfilment by bol",{"_55":11713},"cs6b4d3da5f846bcc8","Not all offers are suitable for storage in our Fulfilment Centers. Some materials can pose a hazard, and an item cannot be too large or too heavy.",{"_39":11716,"_37":38},{"_27":118,"_42":118},{"_1011":11718},{"_1013":11719,"_53":11720,"_1017":11722,"_280":11723},"17. It does not comply with our assortment policy",{"_55":11721},"cs951e0d05449b52f5","It is important that all your items comply with laws and regulations as well as the rules of our assortment policy. You can find more information about the assortment policy here.",{"_39":11724,"_37":38},{"_27":118,"_42":118},{"_343":11726},{"_27":11727,"_53":11728,"_119":11730,"_349":350,"_302":351,"_280":11731},"Attention!",{"_55":11729},"csa054ca1c5eb34850","

Have your items suddenly disappeared, or are you not seeing new items go online in our webshop? Then it’s likely that you’ve set the country preference incorrectly on bol. For example, if you only sell in the Netherlands? Check if you have the correct country preference set by clicking on ‘NL’ or ‘BE’ in the top right corner of the screen. The same applies, of course, if you only sell in Belgium.

",{"_39":11732,"_37":38},{"_27":11733,"_42":11734},"Country preference on bol","https://partner.bol.com/sdd/preferences/shop/country-availability",{"_27":118,"_119":118},[],[11738,11739,11740,11741,11742,11743,11744,11745],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"my-offer-is-not-going-online","My offer is not going online","2026-04-15T14:53:26.751Z","/en/idp/my-offer-is-not-going-online","Offers not online? Find common reasons and solutions to get them live",{"_162":11752,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.454Z",[],{"_55":11755},"csc31769ef2b5a61c4","2025-11-25T08:17:04.609Z",[11758],{"_105":238,"_55":11759,"_90":108,"_92":11760,"_94":38,"_88":2712,"_95":11761,"_97":112,"_113":38,"_114":11762,"_244":11763,"_116":11825,"_209":11826,"_120":11827,"_122":11828,"_27":8834,"_154":8731,"_156":11837,"_158":98,"_39":11838,"_160":11839},"blt5890587e1f89e10a",{},"2026-01-22T14:25:26.012Z","On the pages below, you will find information about content. ",[11764,11770,11780],{"_493":11765},{"_27":11766,"_53":11767,"_119":11769},"The visibility of your items",{"_55":11768},"csfc373a2fe148669c","

Clear and complete content is important for the visibility of your items. Always fill in item features completely and correctly. Also, think carefully about the title of your item. Make sure it is clear and complete. Use relevant keywords, but don't overdo it. A title is more than just a string of keywords. Too many keywords won't necessarily attract more visitors and can be seen as annoying.

Therefore, regularly check the search trends in your seller account. Use these insights based on your own expertise.

",{"_343":11771},{"_27":11772,"_53":11773,"_119":11775,"_349":504,"_302":5893,"_280":11776},"Curious about what we're working on?",{"_55":11774},"cs6b044bb58cff2d2a","

You can find them here.

",{"_39":11777,"_37":38},{"_27":11778,"_42":11779},"feedbackloop","/en/cdp/feedback-loop",{"_874":11781},{"_876":877,"_53":11782,"_880":118,"_881":11784},{"_55":11783},"cs22e1dc040af83e45",[11785,11793,11801,11809,11817],{"_1011":11786},{"_1013":11787,"_53":11788,"_1017":11790,"_280":11791},"My item is on page 5. How do I get to page 1?",{"_55":11789},"csf82f9ed9e82f7272","

An item rises in ranking as it becomes more popular than similar items. For example, by being viewed or sold more often.

",{"_39":11792,"_37":38},{"_27":118,"_42":118},{"_1011":11794},{"_1013":11795,"_53":11796,"_1017":11798,"_280":11799},"My item(s) were on page 1 yesterday, and now they're not. How is that possible?",{"_55":11797},"cs9c147a9cc917046b","

The ranking is determined in several ways. The popularity of an item over a certain period plays a role in this. Short-term changes, such as daily fluctuations, are also taken into account. This means the position of your items can change more quickly.

",{"_39":11800,"_37":38},{"_27":118,"_42":118},{"_1011":11802},{"_1013":11803,"_53":11804,"_1017":11806,"_280":11807},"My items used to sell well, and now they sell less. How is that possible?",{"_55":11805},"csa86218943889c1c7","

It's hard to predict how stable your sales will be. Supply and demand change constantly. New partners might be active with a more attractive price or delivery promise. Also, the general demand for the item may have decreased.

",{"_39":11808,"_37":38},{"_27":118,"_42":118},{"_1011":11810},{"_1013":11811,"_53":11812,"_1017":11814,"_280":11815},"Why isn't my item found for specific search terms?",{"_55":11813},"csc0b22e38e7f2c465","

We are constantly testing new ways to improve visibility. Including a word in your title does not automatically mean your item will be visible for that keyword.

For each product category, we recognize related words, such as synonyms. This means your item can be visible for a search term that is not in your title. Less relevant keywords, however, might not yield any results.

",{"_39":11816,"_37":38},{"_27":118,"_42":118},{"_1011":11818},{"_1013":11819,"_53":11820,"_1017":11822,"_280":11823},"Will my item be more visible if I put more words in the title?",{"_55":11821},"cs20632456d403f934","

Yes and no. You might attract more visitors, but also relatively more less-relevant visitors. This means you'll get more traffic from people who have less interest in your item.

Ultimately, relevance contributes most to your sales. Therefore, we advise against adding many extra words to your title solely to be more visible.

",{"_39":11824,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Everything about content: from category to documentation",[],[11829,11830,11831,11832,11833,11834,11835,11836],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"2026-04-14T08:28:13.769Z","/en/idp/content",{"_162":11840,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:15.313Z",[],"Productinformatie","2026-04-23T10:25:07.437Z",{"_162":11845,"_164":98,"_165":166,"_90":108},"2026-04-23T10:25:12.969Z",{"_102":11847,"_53":11890,"_169":11892},[11848],{"_105":174,"_55":11849,"_90":108,"_92":11850,"_94":38,"_88":110,"_95":11851,"_97":112,"_113":38,"_179":11852,"_114":11868,"_116":11869,"_209":11870,"_120":11871,"_122":11872,"_27":11884,"_154":11885,"_156":11886,"_158":98,"_39":11887,"_160":11888},"blt4811fb591f092c89",{},"2026-04-22T14:49:35.636Z",{"_181":11853,"_205":11867},{"_55":11854,"_88":110,"_185":38,"_92":11855,"_187":188,"_95":11856,"_97":190,"_191":11857,"_193":11858,"_195":196,"_120":11859,"_27":11862,"_156":11863,"_158":201,"_160":11864,"_39":11866},"blte36555ad247be92a",{},"2025-09-15T14:44:02.654Z","5750298","2024_Q4_B2B_LVB_Introductie_4.1.2_67.jpg",[11860,198,819,11861],"lsvb","wet-en-regelgeving","LSVB-Introductie-Bel","2026-02-09T19:40:00.482Z",{"_162":11865,"_164":201,"_165":166,"_90":108},"2026-02-09T19:40:04.759Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte36555ad247be92a/68c82632f3a4da51ec6ed45c/2024_Q4_B2B_LVB_Introductie_4.1.2_67.jpg","A silver service bell stands on a large yellow cylindrical object, surrounded by stacked cardboard boxes.","Read about the rules and policy for shipping and returns",{"_27":118,"_119":118},"Read more about the rules and policy for shipping and returns",[],[11873,11874,11875,11876,11877,11879,11880,11881,11882,11883],{"_125":126,"_127":11860},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},"logistiek",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"shipping-and-returns-policy","Shipping & Returns policy","2026-04-23T07:17:10.201Z","/en/l2op/shipping-and-returns-policy",{"_162":11889,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:14.877Z",{"_55":11891},"cs2030af738c68d910",[11893,12435,13219,13870,15292,17267,17789,18709],{"_105":233,"_55":11894,"_27":11895,"_102":11896,"_169":12036,"_120":12429,"_90":91,"_97":98,"_158":12032,"_95":12430,"_156":12431,"_92":12432,"_88":184,"_94":38,"_160":12433},"bltf9b33f215b57ea37","Verzendopties",[11897],{"_105":238,"_55":11898,"_90":108,"_88":482,"_92":11899,"_94":38,"_95":11900,"_97":112,"_113":38,"_114":11901,"_244":11902,"_116":12017,"_209":12019,"_120":12020,"_122":12021,"_27":12030,"_154":12018,"_156":12031,"_158":12032,"_39":12033,"_160":12034},"blt7b14e7d7eb81a2fe",{},"2026-01-27T12:42:58.540Z","After a customer has placed an order with you, you will find this order in your seller account under the 'Orders' tab. You have 3 options for confirming and shipping your orders. On this page, we'll tell you more.",[11903,11909,11915,11921,11927,11933,11939,11945,11951,11957,11963,11969],{"_312":11904},{"_314":11905,"_53":11906,"_318":11908},"Ways to ship",{"_55":11907},"cs4a44c01afdd0ce59","ways",{"_493":11910},{"_27":11911,"_53":11912,"_119":11914},"There are 3 ways to ship your package:",{"_55":11913},"cs1628dc2517109f6d","

Shipping via bol: With the Shipping via bol service, you can ship your orders without a worry at attractive rates – as long as you ship from the Netherlands.
Shipping label via bol: With this service, you can purchase affordable shipping labels for shipments via PostNL and Bpost.
Shipping with your own method: With ‘Other shipping method’, you don't buy your shipping labels via bol, but arrange the shipping yourself elsewhere.

",{"_493":11916},{"_27":11917,"_53":11918,"_119":11920},"Multiple items from the same order",{"_55":11919},"csc2c664a00832fcc2","

First, check if there are multiple items from the same order. Are the orders shipped using 'Your own shipping method'? Then you can send them in one box with one shipping label – which saves costs. In that case, follow the rest of the step-by-step plan for one of the items and for the remaining items from the same order, choose ‘Other shipping method’. You can then enter the same track & trace number here to confirm the other items.

Is one of the orders placed via Shipping via bol, and the rest of the orders via your own shipping method? In that case, confirm the order via Shipping via bol. Select a shipping label and deliver the package on time. For the remaining items from the same order, choose ‘Other shipping method’.

Please note: for two different Shipping via bol packages, 2 shipping labels still need to be created. This impacts the service standard 'Items on time'.

",{"_312":11922},{"_314":11923,"_53":11924,"_318":11926},"Things to consider",{"_55":11925},"csdccc03de41bc4e63","things-to-consider",{"_493":11928},{"_27":11929,"_53":11930,"_119":11932},"Size and weight requirements",{"_55":11931},"cs2096c60c90072cde","

Make sure that the item to be shipped meets the size and weight requirements of the purchased shipping label. Some carriers cannot process packages with unusual shapes, such as a cylinder.

",{"_493":11934},{"_27":11935,"_53":11936,"_119":11938},"Barcode readability",{"_55":11937},"csc00c3544549765b9","

When packing your orders, ensure that the tracking code on the package is easily scannable. Do this by not placing adhesive tape over the barcode. Additionally, the size of the barcode and the ink quality are also important for the scannability of the labels. This helps prevent delays in the shipping process.

",{"_493":11940},{"_27":11941,"_53":11942,"_119":11944},"Item suitability",{"_55":11943},"cse421250bd00160af","

Make sure you only ship items that are suitable for postal delivery. For example, it is not allowed to sell fireworks via bol: these items are not suitable for delivery by a shipping service. If you are unsure whether your product range complies with laws and regulations, please contact the carrier first.

",{"_493":11946},{"_27":11947,"_53":11948,"_119":11950},"Insured shipping",{"_55":11949},"cscfd1e2a5e389606b","

Do you ship fragile or valuable items? Then it is advisable to send these items insured. Currently, bol does not offer insured shipping labels via ‘Shipping label via bol’. Therefore, we advise you to contact the carriers yourself and check which options are most suitable for your product range.

",{"_493":11952},{"_27":11953,"_53":11954,"_119":11956},"Postage paid",{"_55":11955},"cs0026988220fd1c19","

Are you shipping via your own shipping method using ‘postage paid’ via your own PostNL customer number? Then check if your ‘postage paid’ shipments meet the following conditions:

The sender's details should be placed on the postal item, preferably in the top left corner;
You only offer your ‘postage paid’ postal items via your PostNL customer number (via your MijnPost account), and;
You deliver your ‘postage paid’ postal items via the correct route agreed upon with the carrier. Please note: ‘postage paid’ postal items can never be delivered via a standard letterbox.

",{"_312":11958},{"_314":11959,"_53":11960,"_318":11962},"Automate orders",{"_55":11961},"cs6aed0b0d5cf019e9","automate-shipping",{"_493":11964},{"_27":11965,"_53":11966,"_119":11968},"Automate",{"_55":11967},"cs6666b185d358176e","

If you prefer not to process your bol orders in your seller account but in your own system, you can use Automate via bol. There are various ecosystem partners that can help automate your orders/shipments, among other things. If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that technical knowledge is required for this.

",{"_874":11970},{"_876":877,"_53":11971,"_880":11973,"_881":11974},{"_55":11972},"cs08ec43d59b76d76e","

about shipping orders

",[11975,11982,11989,11996,12003,12010],{"_884":11976},{"_886":11977,"_53":11980},[11978],{"_55":11979,"_105":890},"bltfe19a2a7ae659d6a",{"_55":11981},"csb864c07ea07100bc",{"_884":11983},{"_886":11984,"_53":11987},[11985],{"_55":11986,"_105":890},"blt833bbabedc325f63",{"_55":11988},"cs5f241158bcbddc41",{"_884":11990},{"_886":11991,"_53":11994},[11992],{"_55":11993,"_105":890},"blt9ae40bfcdd9da8e1",{"_55":11995},"cscf690dd8765a78a6",{"_884":11997},{"_886":11998,"_53":12001},[11999],{"_55":12000,"_105":890},"bltfbd682380c7ac6b6",{"_55":12002},"cs82255db9c005df4b",{"_884":12004},{"_886":12005,"_53":12008},[12006],{"_55":12007,"_105":890},"blt8fd74821908186e7",{"_55":12009},"cse15a478f919edc89",{"_884":12011},{"_886":12012,"_53":12015},[12013],{"_55":12014,"_105":890},"blt1e70e03b2ec1d47a",{"_55":12016},"csc589a30234eea143",{"_27":12018,"_119":118},"Shipping options","Read more about all the different shipping options",[],[12022,12023,12024,12025,12026,12027,12028,12029],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"shipping-options","2026-04-29T10:59:43.522Z","bltbe62ab3153d6b1f9","/en/idp/shipping-options",{"_162":12035,"_164":12032,"_165":166,"_90":108},"2026-04-29T10:59:47.367Z",[12037,12313],{"_102":12038,"_169":12310,"_53":12311},[12039],{"_105":12040,"_55":12041,"_88":941,"_90":108,"_92":12042,"_94":38,"_12043":12044,"_95":12066,"_97":112,"_113":38,"_244":12067,"_116":12290,"_209":12291,"_120":12292,"_122":12293,"_27":12305,"_156":12306,"_158":12032,"_39":12307,"_160":12308},"commercial_page","blt2681093ebd847209",{},"commercial_article_hero",{"_154":12045,"_114":12046,"_12047":12048,"_181":12049,"_205":12063,"_302":351,"_280":12064},"Bol's logistic services","You sell today. We deliver tomorrow. ","header_type","circle_header",{"_55":12050,"_88":110,"_27":12051,"_195":12052,"_97":12032,"_158":12032,"_95":12053,"_156":12054,"_187":188,"_191":12055,"_193":12056,"_92":12057,"_185":38,"_120":12058,"_160":12060,"_39":12062},"blt59c993d149b6fe6b","2026-B2B-PP-Logistiek-LSVB-1.jpg","bltd0bed6d615f90812","2026-03-13T13:00:34.720Z","2026-04-13T07:37:08.192Z","2018921","2026_B2B_PP_Logistiek_LSVB_1.jpg",{},[12059,11860],"model-25/02/2028",{"_162":12061,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.685Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt59c993d149b6fe6b/69b40a7223ae844956da1672/2026_B2B_PP_Logistiek_LSVB_1.jpg","A woman in casual clothes holds a large patterned box in a warehouse. She stands among neatly stacked boxes and shelves, exuding a focused determination.",{"_39":12065,"_37":38},{"_27":118,"_42":118},"2026-03-13T13:49:48.470Z",[12068,12073,12091,12148,12168,12194,12245,12274],{"_493":12069},{"_27":118,"_53":12070,"_119":12072},{"_55":12071},"cse9055a1157ac8e1f","

A strong delivery promise helps customers choose you. With bol's logistics services, you can easily improve your delivery promise. Whether you choose Shipping via bol or Logistics via bol, your customers will receive their items quickly and reliably. This leads to higher conversion and helps you grow smarter. Moreover, bol's logistics services are attractively priced.

In this video, we explain how you can significantly boost your sales and offer customers the best delivery experience.

",{"_247":12074},{"_27":12075,"_53":12076,"_119":118,"_251":38,"_247":-5,"_252":12078,"_256":12075,"_257":38,"_258":12081},"Charlotte tells you all about the ultimate delivery promise",{"_55":12077},"cs3a2c1a62a1462b32",{"_27":12079,"_42":12080},"The ultimate delivery promise","https://www.youtube.com/watch?v=OjD5BK6UCNQ",{"_55":12082,"_88":261,"_27":12083,"_195":12052,"_97":12032,"_158":12032,"_95":12084,"_156":12084,"_187":188,"_191":12085,"_193":12083,"_92":12086,"_185":38,"_120":12087,"_160":12088,"_39":12090},"blte94c3294a82ac1ae","De-ultieme-leverbelofte.jpg","2026-03-13T13:23:59.150Z","122881",{},[],{"_162":12089,"_164":12032,"_165":166,"_90":108},"2026-03-13T14:01:32.257Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte94c3294a82ac1ae/69b40feffe578702ff914dde/De-ultieme-leverbelofte.jpg",{"_12092":12093},"usp_list",{"_27":12094,"_53":12095,"_12097":12098},"All the benefits of Logistics via bol.",{"_55":12096},"csbf3c8c7a360d5200","usp",[12099,12108,12116,12124,12132,12140],{"_12100":12101,"_53":12102,"_119":12104,"_349":12105,"_280":12106},"usp_title","Ultimate delivery promise",{"_55":12103},"cs3a654173dd74009e","Ordered before 11:59 PM, delivered tomorrow.","award",{"_39":12107,"_37":38},{"_27":118,"_42":118},{"_12100":12109,"_53":12110,"_119":12112,"_349":12113,"_280":12114},"Select delivery options",{"_55":12111},"cs43acc63805e8aca1","Your customers benefit from bol's flexible Select delivery options.","sparkle",{"_39":12115,"_37":38},{"_27":118,"_42":118},{"_12100":12117,"_53":12118,"_119":12120,"_349":12121,"_280":12122},"Complete peace of mind",{"_55":12119},"cs29d3d5674f197c8b","We take over your complete logistics: storage, shipping, customer inquiries, and returns.","truck_right",{"_39":12123,"_37":38},{"_27":118,"_42":118},{"_12100":12125,"_53":12126,"_119":12128,"_349":12129,"_280":12130},"Win the buy box",{"_55":12127},"csdfc2e9d85384b6c7","Higher chance of winning the buy box: fast and reliable delivery ensures better performance.","message_smiley",{"_39":12131,"_37":38},{"_27":118,"_42":118},{"_12100":12133,"_53":12134,"_119":12136,"_349":12137,"_280":12138},"Higher conversion",{"_55":12135},"csb99612f86061808f","Faster delivery leads to higher conversion and thus more revenue.","trend_up",{"_39":12139,"_37":38},{"_27":118,"_42":118},{"_12100":12141,"_53":12142,"_119":12144,"_349":12145,"_280":12146},"Competitive all-in rates",{"_55":12143},"cs3a86511d2360a743","Includes inbound, order picking, optional packaging, return shipping, and customer service.","coin-card",{"_39":12147,"_37":38},{"_27":118,"_42":118},{"_247":12149},{"_27":12150,"_53":12151,"_119":12153,"_251":38,"_247":-5,"_252":12154,"_256":118,"_257":38,"_258":12157},"Curious how Logistics via bol works?",{"_55":12152},"cs59c55614a7f46b40","

We explain it in this video.

",{"_27":12155,"_42":12156},"Logistics via bol explained","https://www.youtube.com/watch?v=SdnIB6Fy5AU",{"_55":12158,"_88":261,"_27":12159,"_195":12160,"_97":12032,"_158":12032,"_95":12161,"_156":12161,"_187":266,"_191":12162,"_193":12159,"_92":12163,"_185":38,"_120":12164,"_160":12165,"_39":12167},"bltf9924e1698c4c9e5","Lvb-explainer.png","blta189528ece45aab8","2026-04-13T06:27:11.221Z","807364",{},[],{"_162":12166,"_164":12032,"_165":166,"_90":108},"2026-04-13T06:32:30.149Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9924e1698c4c9e5/69dc8cbf32571922134081c8/Lvb-explainer.png",{"_274":12169},{"_27":12170,"_53":12171,"_119":12173,"_280":12174,"_181":12178,"_304":12192,"_306":-5,"_308":-5,"_309":12193},"Sign up for Logistics via bol.",{"_55":12172},"csf0419d062fa42526","Signing up is very easy and you can do it all yourself. We immediately check if you qualify for Logistics via bol and inform you about the next steps via email. Don't wait any longer and benefit from the many advantages. ",{"_39":12175,"_37":38},{"_27":12176,"_42":12177},"Sign up","https://partner.bol.com/sdd/logistical-preferences/fbb",{"_181":12179,"_205":119,"_300":12191,"_302":303},{"_55":12180,"_88":2407,"_27":12181,"_195":12052,"_97":12032,"_158":12032,"_95":12182,"_156":12183,"_187":188,"_191":12184,"_193":12185,"_92":12186,"_185":38,"_120":12187,"_160":12188,"_39":12190},"blte74d1674b8f8e288","2026-B2B-PP-Ondernemen-LSVB.jpg","2026-03-13T13:31:59.503Z","2026-04-13T07:37:59.347Z","2100889","2026_B2B_PP_Ondernemen_LSVB.jpg",{},[12059,11860],{"_162":12189,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.672Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte74d1674b8f8e288/69b411cf6b8a837fd69f6dd3/2026_B2B_PP_Ondernemen_LSVB.jpg","left",[],"2026-03-13T13:29:56.000Z",{"_12092":12195},{"_27":12196,"_53":12197,"_12097":12199},"All the benefits of Shipping via bol.",{"_55":12198},"cs57c87579ec561c46",[12200,12208,12215,12222,12230,12238],{"_12100":12201,"_53":12202,"_119":12204,"_349":12205,"_280":12206},"Less work for you",{"_55":12203},"cs9e14b563043752be","We take care of shipping your packages and answer customer questions about delivery.","eyelash",{"_39":12207,"_37":38},{"_27":118,"_42":118},{"_12100":12209,"_53":12210,"_119":12212,"_349":12145,"_280":12213},"Attractive rates",{"_55":12211},"cs20404b91139b6e1c","Benefit from the economies of scale we create together.",{"_39":12214,"_37":38},{"_27":118,"_42":118},{"_12100":12216,"_53":12217,"_119":12219,"_349":12129,"_280":12220},"No strikes",{"_55":12218},"cs7920c29450d4f6fa","on carrier performance. We take responsibility for the carrier's performance.",{"_39":12221,"_37":38},{"_27":118,"_42":118},{"_12100":12223,"_53":12224,"_119":12226,"_349":12227,"_280":12228},"Compensation",{"_55":12225},"cs840eb1062fdd782b","for lost shipments. We reimburse up to 75% of the selling price, including shipping costs.","globe",{"_39":12229,"_37":38},{"_27":118,"_42":118},{"_12100":12231,"_53":12232,"_119":12234,"_349":12235,"_280":12236},"Extra: collection service",{"_55":12233},"cscff00de9356dbe83","Choose the collection service and have all your packages picked up from you. That saves time.","horn",{"_39":12237,"_37":38},{"_27":118,"_42":118},{"_12100":12239,"_53":12240,"_119":12242,"_349":12137,"_280":12243},"Price tiers",{"_55":12241},"csef8ff37d0338261e","The more you sell, the less you pay.",{"_39":12244,"_37":38},{"_27":118,"_42":118},{"_12246":12247},"quote_card",{"_12248":12249,"_53":12250,"_12252":12253,"_12254":12255,"_181":12256,"_280":12270},"quote_text","You get a fast delivery promise, so you will really grow in revenue and you will also get a lot more time to focus on the development of your company.",{"_55":12251},"cs864d3c9bb39fd7b8","name_author","Jim Muntel","function_title","Owner of Muntex",{"_181":12257,"_205":12269},{"_55":12258,"_88":2407,"_27":12259,"_195":12052,"_97":12032,"_158":12032,"_95":12260,"_156":12261,"_187":266,"_191":12262,"_193":12263,"_92":12264,"_185":38,"_120":12265,"_160":12266,"_39":12268},"blt0df6171746821358","Jim van Muntex","2026-03-30T09:43:03.061Z","2026-04-13T07:43:40.116Z","607745","Schermafbeelding_2026-03-30_om_11.42.29.png",{},[11860],{"_162":12267,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.697Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0df6171746821358/69ca45a76d9138d703065deb/Schermafbeelding_2026-03-30_om_11.42.29.png","A smiling person in a dark polo shirt with a \"MUNTEX\" logo stands in a warehouse aisle with shelves of boxes. The atmosphere is warm and inviting.",{"_39":12271,"_37":38},{"_27":12272,"_42":12273},"A day in the life of Jim","https://www.youtube.com/watch?v=yoOxc_gD7so",{"_274":12275},{"_27":12276,"_53":12277,"_119":12279,"_280":12280,"_181":12283,"_304":12288,"_306":-5,"_308":-5,"_309":12289},"Sign up for Shipping via bol.",{"_55":12278},"cs551b3eee162ec597","Go to the registration form in your seller account and choose the service you want to activate. You will immediately see where you are in the process and what the next steps are. ",{"_39":12281,"_37":38},{"_27":12176,"_42":12282},"https://partner.bol.com/sdd/delivery-by-bol-com/onboarding",{"_181":12284,"_205":119,"_300":301,"_302":303},{"_55":12180,"_88":2407,"_27":12181,"_195":12052,"_97":12032,"_158":12032,"_95":12182,"_156":12183,"_187":188,"_191":12184,"_193":12185,"_92":12285,"_185":38,"_120":12286,"_160":12287,"_39":12190},{},[12059,11860],{"_162":12189,"_164":98,"_165":166,"_90":108},[],"2026-03-13T13:40:39.000Z",{"_119":118,"_27":118},"Curious about our logistic services? We've listed them here for you",[],[12294,12295,12296,12298,12299,12300,12301,12302],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":12297},"sell",{"_125":136,"_127":9317},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":12303,"_127":12304},"audiences","retailer","lsvb-campaign-2026","2026-04-15T11:51:06.181Z","/en/cdp/lsvb-campaign-2026",{"_162":12309,"_164":12032,"_165":166,"_90":108},"2026-04-15T11:51:09.986Z",[],{"_55":12312},"cs8733b2b2f147d2e2",{"_102":12314,"_169":12426,"_53":12427},[12315],{"_105":238,"_55":12316,"_90":108,"_92":12317,"_94":38,"_88":2712,"_95":12318,"_97":112,"_113":38,"_114":12319,"_244":12320,"_209":12408,"_120":12409,"_122":12410,"_27":12419,"_154":12420,"_156":12421,"_158":12032,"_39":12422,"_116":12423,"_160":12424},"blt95fd406041bf1056",{},"2026-03-25T16:09:24.728Z","On this page, you can read how the delivery promise score is calculated so you know what it means and can take action.",[12321,12327,12335,12341,12347,12367,12372,12387,12402],{"_493":12322},{"_27":12323,"_53":12324,"_119":12326},"What is the Delivery Promise Score?",{"_55":12325},"cs4aa12b7ed5a192a7","

Every time a customer visits your item page, we show a delivery promise. The delivery time in that promise forms the basis of the Delivery Promise Score. This score shows, on a scale of 0 to 100, how good your delivery promise has been in the past 56 days.

",{"_343":12328},{"_27":12329,"_53":12330,"_119":12332,"_349":350,"_302":351,"_280":12333},"Delivery Promise Score in the Growth Reward Program",{"_55":12331},"cs75daf47b3617c5fa","

This score shows how good your delivery promise is and is also used in the Growth Reward Program. Participation requires a score of 60 or higher. Do you want to know more about the requirements for the Growth Reward Program?

",{"_39":12334,"_37":38},{"_27":118,"_42":118},{"_493":12336},{"_27":12337,"_53":12338,"_119":12340},"How do you read your score?",{"_55":12339},"cs02454ef93df52bad","

The score is determined by comparing your average delivery time with your target: the promised delivery time that is logical for the type of items you offer.

Score of 100 = average 1.5 days delivery time
Score of 0 = average 12 days or longer
Score of 60 = your target (your score is “sufficient”)

Example:
With a target of 4.8 days, a score of 74 corresponds to an average delivery time of 4.4 days.

",{"_493":12342},{"_27":12343,"_53":12344,"_119":12346},"Components of the score",{"_55":12345},"cs332e8380a7d849eb","

Displayed delivery time to customers

The displayed delivery time is the number of expected days until delivery at the moment a customer views your item.

This is influenced by, among other things:

Time of day (cut-off time)
Weekdays on which you transfer and on which carriers deliver
Mandatory holidays
For Shipping via bol and Logistics via bol: automatic adjustments to fulfill the promise (the Service Framework)

",{"_8080":12348},{"_27":118,"_53":12349,"_119":118,"_181":12351},{"_55":12350},"cs2894986ee5c22217",[12352],{"_181":12353,"_53":12364,"_205":12366,"_8100":118},{"_55":12354,"_88":261,"_27":12355,"_195":12356,"_97":12032,"_158":12032,"_95":12357,"_156":12357,"_187":266,"_191":12358,"_193":12355,"_92":12359,"_185":38,"_120":12360,"_160":12361,"_39":12363},"blte6bd477e458de6eb","image-20260227-120932.png","blt2019b37a95ae1d35","2026-03-24T17:34:20.110Z","222164",{},[],{"_162":12362,"_164":12032,"_165":166,"_90":108},"2026-04-07T18:05:44.758Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte6bd477e458de6eb/69c2cb1cce26fd1caa112ca9/image-20260227-120932.png",{"_55":12365},"csd2cb938559b3fd61","Product listing for VR controller and accessories on a website. Includes an image of a controller, charger, and cables, with price details in euros.",{"_493":12368},{"_27":118,"_53":12369,"_119":12371},{"_55":12370},"cs0f3e06f5be44e46a","

Your average promised delivery time (in days)

We calculate your average promised delivery time over the past 56 days. This is a weighted average based on customer visits, meaning: popular items count more heavily.

There are several ways to arrive at an average result of 2 days. See the examples below.

Example 1: every customer visit has the same promised delivery time. 100% of all customer visits have a delivery time of 2 days, all 56 days have the same delivery time
Example 2: customer visits have different promised delivery times. 50% of customer visits have a delivery time of 1 day (next day at home) and 50% of customer visits have a delivery time of 3 days.

The cut-off time of an item also has an influence. For example, for an item with a last order time of 6:00 PM:

Item viewed at 5:00 PM, delivery time 1 day
Item viewed at 6:00 PM, delivery time 2 days

Average delivery time (in days): 1.5 days

Expected delivery time per item

Not every item needs to reach a customer equally quickly. Customer expectations for delivery can vary, or options for fast delivery can be expensive. Therefore, we divide items into three groups:

Long delivery time
- Target delivery time: 6 days
- Product categories: furniture
Average delivery time
- Target delivery time: 5 days
- Product categories: garden, home decor, construction and sanitary
Short delivery time
- Target delivery time 4 days
- All other product categories

Your target
The target is the delivery time that is realistic for your type of product range.

We determine this by combining two things:

How often items from certain groups are viewed
The expected delivery time per group

This results in a delivery time (in days) to aim for. You do not have to meet the target for every item, as long as your average delivery time is below your target.

",{"_523":12373},{"_27":12374,"_53":12375,"_119":118,"_528":38,"_529":12377,"_546":118},"Example 1: all your customer visits fall into the short delivery time group",{"_55":12376},"csa20d36179ab14e5a",{"_55":12378,"_88":261,"_27":12379,"_195":12356,"_97":12032,"_158":12032,"_95":12380,"_156":12380,"_187":534,"_191":12381,"_193":12379,"_92":12382,"_185":38,"_120":12383,"_160":12384,"_39":12386},"blt1a189d2f6e196ecf","voorbeeld1_deliverypromisemetric.xlsx","2026-03-24T17:35:38.351Z","9486",{},[],{"_162":12385,"_164":12032,"_165":166,"_90":108},"2026-04-07T18:05:44.773Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1a189d2f6e196ecf/69c2cb6a6afcd03bea8ebcda/voorbeeld1_deliverypromisemetric.xlsx",{"_523":12388},{"_27":12389,"_53":12390,"_119":118,"_528":38,"_529":12392,"_546":118},"Example 2: your impressions are divided into different groups",{"_55":12391},"cs3af73935782bd6d8",{"_55":12393,"_88":261,"_27":12394,"_195":12356,"_97":12032,"_158":12032,"_95":12395,"_156":12395,"_187":534,"_191":12396,"_193":12394,"_92":12397,"_185":38,"_120":12398,"_160":12399,"_39":12401},"bltd7efdced36dda2f5","voorbeeld2_deliverypromisemetric.xlsx","2026-03-24T17:35:57.262Z","9484",{},[],{"_162":12400,"_164":12032,"_165":166,"_90":108},"2026-04-07T18:05:44.743Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd7efdced36dda2f5/69c2cb7d6afcd0226a8ebcde/voorbeeld2_deliverypromisemetric.xlsx",{"_493":12403},{"_27":12404,"_53":12405,"_119":12407},"How do I improve my delivery promise?",{"_55":12406},"cs9200c2f9046e5ead","

Review items in your seller account and see which items have the most customer visits and the worst delivery time. Do you see room for improvement?

Then consider using Logistics via bol or Shipping via bol. Partners using these services typically achieve a Delivery Promise score of 60 or higher.
Prefer to use your own delivery? Then check if you can manage your delivery promise more effectively. You can better align your delivery promise with what you can actually deliver using My Delivery Promise.
Consider adjustments to your logistics process, such as extending your working days, the carrier's delivery days, or a later order cut-off time.

","On this page, you can read all about the Delivery Promise Score",[],[12411,12412,12413,12414,12415,12416,12417,12418],{"_125":126,"_127":11860},{"_125":130,"_127":153},{"_125":133,"_127":7352},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"delivery-promise-score","The Delivery Promise Score","2026-04-15T08:49:16.886Z","/en/idp/delivery-promise-score",{"_119":118,"_27":118},{"_162":12425,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:45.031Z",[],{"_55":12428},"csf9b123761730d970",[],"2026-01-28T14:56:12.119Z","2026-03-30T09:26:41.931Z",{},{"_162":12434,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.275Z",{"_105":233,"_55":12436,"_27":12437,"_102":12438,"_169":12490,"_120":13213,"_90":91,"_97":98,"_158":12032,"_95":13214,"_156":13215,"_92":13216,"_88":532,"_94":38,"_160":13217},"blt4b41f18c1041729b","Levertijd",[12439],{"_105":238,"_55":12440,"_90":108,"_92":12441,"_94":38,"_88":532,"_95":12442,"_97":112,"_113":38,"_114":12443,"_244":12444,"_116":12472,"_209":12473,"_120":12474,"_122":12475,"_27":12484,"_154":12485,"_156":12486,"_158":98,"_39":12487,"_160":12488},"blt0131d2102cc9d86d",{},"2026-01-22T14:28:43.463Z","On this page, you'll find tips for improving your delivery times. ",[12445,12451,12456,12460],{"_312":12446},{"_314":12447,"_53":12448,"_318":12450},"Improve delivery times",{"_55":12449},"csf3ed01ba33f13562","improve-delivery-time",{"_493":12452},{"_27":12447,"_53":12453,"_119":12455},{"_55":12454},"cs75ed7bb1ae7f146c","

Customers value receiving their order on time, which is why it's so important to meet your delivery promise. These tips can help you with that.

Ensure a realistic delivery promise
When you use a realistic delivery promise, there's a greater chance that the customer will receive their order on time. Therefore, within your delivery promise, don't just account for the time you need to prepare an order; also factor in the time the delivery service needs to deliver the package. Do you deliver across borders? Pay extra attention to your delivery time to ensure you can meet your delivery promise. Do you offer items that are not supplied from your own product range – so-called cross-dock items? Then it's advisable to also consider this in your delivery promise. You can easily adjust the delivery promise for multiple items at once.
Only confirm your order after you have shipped it
The order status cannot be changed once you have confirmed it. Also, when confirming after shipping, you can still add shipping details, such as the track & trace number and the delivery service. Additionally, early confirmation can be confusing for the customer. They will then receive a shipping confirmation and assume the item is on its way.
Take action if your delivery service often delivers late
You can do this in two ways. You can choose to extend your delivery time, or to choose a different delivery service. Ultimately, the goal is for the customer to receive the order by the promised day at the latest, and for your product range to be attractive to buy.
Temporarily close your shop when you can't sell
By temporarily closing your shop, you can clear outstanding orders and stop receiving new ones for a while. Your offer will then temporarily not be online via bol and will therefore not be visible to customers.
Make use of Shipping via bol
With the Shipping via bol service, you can send your orders worry-free at attractive rates – as long as you ship from the Netherlands. Additionally, we no longer hold you accountable for the carrier's performance, only for timely delivery to the carrier. You can find more information on this page.

",{"_312":12457},{"_314":877,"_53":12458,"_318":5106},{"_55":12459},"csa5cf616808e389e9",{"_874":12461},{"_876":877,"_53":12462,"_880":118,"_881":12464},{"_55":12463},"cs78aec0b21b5e904e",[12465],{"_884":12466},{"_886":12467,"_53":12470},[12468],{"_55":12469,"_105":890},"blt625079a9bdeb2d5c",{"_55":12471},"cs3bcf65066cbc1669",{"_27":12447,"_119":118},"Tips for improving your delivery times",[],[12476,12477,12478,12479,12480,12481,12482,12483],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"delivery-time","Delivery time","2026-03-18T08:04:25.085Z","/en/idp/delivery-time",{"_162":12489,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:50.756Z",[12491,12627,12667,12844,12924],{"_102":12492,"_53":12624,"_169":12626},[12493],{"_105":238,"_55":12494,"_90":108,"_92":12495,"_94":38,"_88":184,"_95":12496,"_97":112,"_113":38,"_114":12497,"_244":12498,"_116":12607,"_209":118,"_120":12608,"_122":12609,"_27":12618,"_154":12619,"_156":12620,"_158":264,"_39":12621,"_160":12622},"blt42bd17e01d676bcd",{},"2026-01-19T14:50:08.018Z","On this page, you will find information on how to adjust the delivery time for multiple items via your item overview in the seller account.",[12499,12504,12522,12528,12586,12595,12601],{"_312":12500},{"_314":12501,"_53":12502,"_318":10315},"Delivery time per item",{"_55":12503},"cs99bcc23e120517c1",{"_12505":12506},"text_image",{"_27":12507,"_53":12508,"_119":12510,"_181":12511},"Adjust delivery time per item",{"_55":12509},"csf5b04b5a1b0061a1","

In the seller account, navigate to the item overview. Click the pencil icon in the delivery time column to change the delivery time.

",{"_181":12512,"_205":12507,"_300":12191,"_8100":118},{"_55":12513,"_88":261,"_195":262,"_27":12514,"_97":264,"_158":264,"_95":12515,"_156":12515,"_187":266,"_191":12516,"_193":12514,"_92":12517,"_185":38,"_120":12518,"_160":12519,"_39":12521},"blt0e89f985f25979b4","Per-stuk.png","2025-11-17T08:34:49.646Z","24220",{},[],{"_162":12520,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.626Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0e89f985f25979b4/691ade29cb222b93874b4172/Per-stuk.png",{"_312":12523},{"_314":12524,"_53":12525,"_318":12527},"Delivery time for multiple items",{"_55":12526},"cs8d4e307f1cc79f74","meerdere",{"_4735":12529},{"_4737":12530,"_53":12531,"_4740":118,"_4742":12533},"Adjust delivery time for multiple items",{"_55":12532},"cs49cdc33661766f30",[12534,12539,12559,12580],{"_4745":12535,"_53":12536,"_4749":118,"_4751":12538},"Click ‘Items’ at the top and then select ‘My items’",{"_55":12537},"cs2a7f3743dacd7bf5",[],{"_4745":12540,"_53":12541,"_4749":118,"_4751":12543},"Select all items for which you want to adjust the delivery promise",{"_55":12542},"csfecad6c39469f638",[12544],{"_181":12545},{"_181":12546,"_53":12556,"_205":12558,"_8100":118},{"_55":12547,"_88":261,"_195":262,"_27":12548,"_97":264,"_158":264,"_95":12549,"_156":12549,"_187":266,"_191":12550,"_193":12548,"_92":12551,"_185":38,"_120":12552,"_160":12553,"_39":12555},"blt772c148559cf248a","Levertijd-wijzigen.png","2025-11-17T08:34:49.659Z","52829",{},[],{"_162":12554,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.635Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt772c148559cf248a/691ade29f7871ce2654c2e02/Levertijd-wijzigen.png",{"_55":12557},"cs14b32350b70872cc","Change delivery time",{"_4745":12560,"_53":12561,"_4749":12563,"_4751":12564},"Click ‘More bulk actions’ and then ‘Change delivery time’:",{"_55":12562},"csaf4240d9b059f218","A pop-up will appear.",[12565],{"_181":12566},{"_181":12567,"_53":12577,"_205":12579,"_8100":118},{"_55":12568,"_88":261,"_195":262,"_27":12569,"_97":264,"_158":264,"_95":12570,"_156":12570,"_187":266,"_191":12571,"_193":12569,"_92":12572,"_185":38,"_120":12573,"_160":12574,"_39":12576},"bltdccaeff11dbd0fdd","Verzendmethode-wijzigen.png","2025-11-17T08:34:49.649Z","32971",{},[],{"_162":12575,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.644Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdccaeff11dbd0fdd/691ade2946fce5ced5a447b3/Verzendmethode-wijzigen.png",{"_55":12578},"csf963362dc9bff6b3","Change shipping method",{"_4745":12581,"_53":12582,"_4749":12584,"_4751":12585},"Select the desired delivery time and click ‘Save’",{"_55":12583},"cs6589bf50df77b339","A change in your delivery time is usually processed within 15 minutes and will then be visible for your product range on the website. The only exception to this are changes in the settings of My Delivery Promise. Adjustments to these take an average of 3 hours.",[],{"_343":12587},{"_27":12588,"_53":12589,"_119":12591,"_349":513,"_302":351,"_280":12592},"Good to know",{"_55":12590},"cs060317d38d5076e0","

Can you deliver faster and are you looking for more flexibility in setting the delivery time? For example, the option: ordered today before 11:59 PM, delivered tomorrow? Read more about this on the adjacent page.

",{"_39":12593,"_37":57},{"_27":9308,"_42":12594},"https://partnerplatform.bol.com/nl/nieuws/stel-je-eigen-leverbelofte-in-en-laat-klant-bezorgdag-kiezen/",{"_493":12596},{"_27":12597,"_53":12598,"_119":12600},"Change delivery time for multiple items using “Add items in bulk”",{"_55":12599},"cs910af5224b0070e4","

To change your delivery time in bulk, you can use a bulk tool. You can find the exact steps here.

",{"_493":12602},{"_27":12603,"_53":12604,"_119":12606},"Change delivery time for multiple items using “Manage offer via Excel”",{"_55":12605},"csc88c82a35a691ef5","

If you prefer to work with Excel, you can also change your delivery time in bulk via Excel. You can find the exact steps here.

",{"_27":118,"_119":118},[],[12610,12611,12612,12613,12614,12615,12616,12617],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"adjust-delivery-time-via-seller-account","Change delivery time via your seller account","2026-01-19T15:14:49.433Z","/en/idp/adjust-delivery-time-via-seller-account",{"_162":12623,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.507Z",{"_55":12625},"csad50468e05860b1f",[],{"_102":12628,"_53":12664,"_169":12666},[12629],{"_105":238,"_55":12630,"_90":108,"_92":12631,"_94":38,"_88":177,"_95":12632,"_97":112,"_113":38,"_114":12633,"_244":12634,"_116":12647,"_209":118,"_120":12648,"_122":12649,"_27":12658,"_154":12659,"_156":12660,"_158":98,"_39":12661,"_160":12662},"blt961517bcf6eeddc2",{},"2026-01-19T14:49:52.447Z","On this page, you will find all information about adjusting delivery time via API.",[12635,12641],{"_493":12636},{"_27":12637,"_53":12638,"_119":12640},"Adjusting delivery time via API",{"_55":12639},"csc2ff56bdf6f9c35c","

Do you use an API connection? You can adjust the delivery time within it. The “deliveryCode” field corresponds to the delivery time in your seller account. You can adjust the delivery time via the Update Offer Request. An explanation of this can be found on this page. It is important to provide the field with a new value that indicates the longer delivery time.

An example of such an Update Offer Request:

Ordered today, delivered tomorrow

{

“referenceCode”: “REF12345”,

“onHoldByRetailer”: false,

“unknownProductTitle”: “Fifa 2020 for Playstation 3”,

“fulfilment”: {

“type”: “FBR”,

“deliveryCode”: “24uurs-23”

}

Update delivery time to 2-3 business days

{

“referenceCode”: “REF12345”,

“onHoldByRetailer”: false,

“unknownProductTitle”: “Fifa 2020 for Playstation 3”,

“fulfilment”: {

“type”: “FBR”,

“deliveryCode”: “2-3d”

}

",{"_493":12642},{"_27":12643,"_53":12644,"_119":12646},"Processing time",{"_55":12645},"cs8fb4496bfe6f23c2","

A change in your delivery time is usually processed within 15 minutes and will then be visible for your product range on the website. The only exception to this are changes to the settings of My Delivery Promise. These adjustments take an average of 3 hours.

",{"_27":118,"_119":118},[],[12650,12651,12652,12653,12654,12655,12656,12657],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7950},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"delivery-time-adjustment-via-api","Adjusting delivery time via the API","2026-01-29T13:40:23.530Z","/en/idp/delivery-time-adjustment-via-api",{"_162":12663,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.530Z",{"_55":12665},"cs6fe725f1cb3fb55b",[],{"_102":12668,"_53":12841,"_169":12843},[12669],{"_105":238,"_55":12670,"_90":108,"_92":12671,"_94":38,"_88":110,"_95":12672,"_97":112,"_113":38,"_114":12673,"_244":12674,"_116":12825,"_120":12826,"_122":12827,"_27":12836,"_154":12677,"_156":12837,"_158":264,"_39":12838,"_209":118,"_160":12839},"blte658fd10fb1b1526",{},"2026-01-27T10:12:39.535Z","On this page, you can read all about the latest delivery date per shown delivery promise.",[12675,12681,12695,12701,12715,12721,12736,12742,12756,12762,12776,12782,12796,12802,12816],{"_493":12676},{"_27":12677,"_53":12678,"_119":12680},"Latest delivery date per shown delivery promise",{"_55":12679},"cs3f1478d03e931579","

The conversion rate for items delivered the next day is higher than for items with a 2-day delivery time. See this article for more information. It also tells you how many customers view bol before and after your shipping time.

Below, you'll find a clear overview of the latest delivery date customers see for each delivery promise.

",{"_523":12682},{"_27":118,"_53":12683,"_119":118,"_528":38,"_529":12685,"_546":118},{"_55":12684},"cs003c84c625ba4c70",{"_55":12686,"_88":261,"_195":262,"_27":12687,"_97":264,"_158":264,"_95":12688,"_156":12688,"_187":534,"_191":12689,"_193":12687,"_92":12690,"_185":38,"_120":12691,"_160":12692,"_39":12694},"blt662f7a5b961557c9","uiterste-leverdatum.xlsx","2025-11-26T08:57:05.236Z","9354",{},[],{"_162":12693,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.531Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt662f7a5b961557c9/6926c0e13bac80c812837516/uiterste-leverdatum.xlsx",{"_312":12696},{"_314":12697,"_53":12698,"_318":12700},"Displayed delivery day for 1-day delivery with Shipping via bol and Select",{"_55":12699},"cs2a76bd6b091f2622","1-day-delivery-time",{"_523":12702},{"_27":12697,"_53":12703,"_119":118,"_528":38,"_529":12705,"_546":118},{"_55":12704},"cs6e88860bdcee8824",{"_55":12706,"_88":261,"_195":262,"_27":12707,"_97":264,"_158":264,"_95":12708,"_156":12708,"_187":534,"_191":12709,"_193":12707,"_92":12710,"_185":38,"_120":12711,"_160":12712,"_39":12714},"blt75a4fa01f6d0adb6","dag1.xlsx","2025-11-26T08:58:07.598Z","9351",{},[],{"_162":12713,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.549Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt75a4fa01f6d0adb6/6926c11f01ccc51b6045e33b/dag1.xlsx",{"_312":12716},{"_314":12717,"_53":12718,"_318":12720},"Displayed delivery day for 1-2 business days delivery",{"_55":12719},"cs12084ccb2490520d","delivery-day-for-1-2-business-days",{"_523":12722},{"_27":12717,"_53":12723,"_119":118,"_528":38,"_529":12725,"_546":12735},{"_55":12724},"cs09f7a3bc4566062e",{"_55":12726,"_88":261,"_195":262,"_27":12727,"_97":264,"_158":264,"_95":12728,"_156":12728,"_187":534,"_191":12729,"_193":12727,"_92":12730,"_185":38,"_120":12731,"_160":12732,"_39":12734},"blta1c32a0109215970","dag2-2-1.xlsx","2025-11-26T08:58:58.879Z","9797",{},[],{"_162":12733,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.585Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta1c32a0109215970/6926c152d0d31809f2f009b6/dag2-2-1.xlsx","*Can you also deliver on Saturdays? Please inform Partnerservice about this. They will enable 'Saturday delivery' in your seller account, which adjusts the latest delivery day to Saturday.",{"_312":12737},{"_314":12738,"_53":12739,"_318":12741},"Displayed delivery day for 2-3 business days delivery",{"_55":12740},"cs6ab195a900f0fe59","delivery-day-for-2-3-business-days",{"_523":12743},{"_27":12738,"_53":12744,"_119":118,"_528":38,"_529":12746,"_546":12735},{"_55":12745},"cs75d96c10972fae17",{"_55":12747,"_88":261,"_195":262,"_27":12748,"_97":264,"_158":264,"_95":12749,"_156":12749,"_187":534,"_191":12750,"_193":12748,"_92":12751,"_185":38,"_120":12752,"_160":12753,"_39":12755},"bltfadaa1ad07f0f9f9","dag3-2-1.xlsx","2025-11-26T09:00:27.870Z","9800",{},[],{"_162":12754,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.558Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfadaa1ad07f0f9f9/6926c1ab108922e3b46b7fbb/dag3-2-1.xlsx",{"_312":12757},{"_314":12758,"_53":12759,"_318":12761},"Displayed delivery day for 3-5 business days delivery",{"_55":12760},"cs6fbfc4b9f9671403","delivery-day-for-3-5-business-days",{"_523":12763},{"_27":12758,"_53":12764,"_119":118,"_528":38,"_529":12766,"_546":118},{"_55":12765},"cs8374551ff6b7e703",{"_55":12767,"_88":261,"_195":262,"_27":12768,"_97":264,"_158":264,"_95":12769,"_156":12769,"_187":534,"_191":12770,"_193":12768,"_92":12771,"_185":38,"_120":12772,"_160":12773,"_39":12775},"blt875e75ee6d8b00fc","3-5werkdagen.xlsx","2025-11-26T09:01:48.070Z","9225",{},[],{"_162":12774,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.567Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt875e75ee6d8b00fc/6926c1fce7844a10143a8198/3-5werkdagen.xlsx",{"_312":12777},{"_314":12778,"_53":12779,"_318":12781},"Displayed delivery day for 4-8 business days delivery",{"_55":12780},"cs9422839e57f0b779","delivery-day-for-4-8-business-days",{"_523":12783},{"_27":12778,"_53":12784,"_119":118,"_528":38,"_529":12786,"_546":118},{"_55":12785},"cs1f089dc034d932bd",{"_55":12787,"_88":261,"_195":262,"_27":12788,"_97":264,"_158":264,"_95":12789,"_156":12789,"_187":534,"_191":12790,"_193":12788,"_92":12791,"_185":38,"_120":12792,"_160":12793,"_39":12795},"bltdd544ca09713e9bc","dag6.xlsx","2025-11-26T09:02:49.280Z","9343",{},[],{"_162":12794,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.540Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdd544ca09713e9bc/6926c239fcf68753db4560dd/dag6.xlsx",{"_312":12797},{"_314":12798,"_53":12799,"_318":12801},"Displayed delivery day for 1-8 business days delivery",{"_55":12800},"cs807bc872941bf9c6","delivery-day-for-1-8-business-days",{"_523":12803},{"_27":12798,"_53":12804,"_119":118,"_528":38,"_529":12806,"_546":118},{"_55":12805},"cs2feadbc5e53fd40f",{"_55":12807,"_88":261,"_195":262,"_27":12808,"_97":264,"_158":264,"_95":12809,"_156":12809,"_187":534,"_191":12810,"_193":12808,"_92":12811,"_185":38,"_120":12812,"_160":12813,"_39":12815},"bltbdac7c0e2bff33d7","dag8.xlsx","2025-11-26T09:03:54.978Z","9336",{},[],{"_162":12814,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.576Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbdac7c0e2bff33d7/6926c27aa40da0ac9acc3514/dag8.xlsx",{"_343":12817},{"_27":12818,"_53":12819,"_119":12821,"_349":12822,"_302":351,"_280":12823},"Can you process orders on Saturdays as well?",{"_55":12820},"csabbcd7c9f45c34b3","

Please inform Partnerservice about this. They will enable 'Saturday processing' in your seller account, which shortens the latest delivery day by one day for delivery promises that extend over the weekend.

","StarDefault",{"_39":12824,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[12828,12829,12830,12831,12832,12833,12834,12835],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"latest-delivery-date-per-shown-delivery-promise","2026-01-27T10:49:23.998Z","/en/idp/latest-delivery-date-per-shown-delivery-promise",{"_162":12840,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.483Z",{"_55":12842},"cs2acebe4a9bb987b1",[],{"_102":12845,"_53":12921,"_169":12923},[12846],{"_105":238,"_55":12847,"_88":2130,"_90":108,"_92":12848,"_94":38,"_95":12849,"_97":112,"_113":38,"_114":12850,"_244":12851,"_116":12904,"_209":118,"_120":12905,"_122":12906,"_27":12915,"_154":12916,"_156":12917,"_158":12032,"_39":12918,"_160":12919},"blt9f9fbec693eb75df",{},"2026-01-19T14:49:33.939Z","At bol, we take official public holidays into account for order and delivery days. Since the Netherlands and Belgium have different public holidays, we've outlined what this means for you.",[12852,12858,12863,12878,12886,12892,12897],{"_312":12853},{"_314":12854,"_53":12855,"_318":12857},"Delivery promise on public holidays",{"_55":12856},"cs54199b35494e0194","delivery-promise-public-holidays",{"_493":12859},{"_27":12854,"_53":12860,"_119":12862},{"_55":12861},"cs64a85604cd27f26d","

The overview below shows you the public holidays. If the latest delivery day falls on one of these days, it will automatically shift by one day, and the correct latest delivery day will be shown to the customer. An order placed on a public holiday is processed the same way as an order placed on a Sunday. However, for all other situations, you will need to extend the delivery promise yourself.

",{"_523":12864},{"_27":118,"_53":12865,"_119":118,"_528":38,"_529":12867,"_546":118},{"_55":12866},"csad672f11d1a892d9",{"_55":12868,"_88":110,"_27":12869,"_195":8174,"_97":409,"_158":930,"_95":12870,"_156":12871,"_187":534,"_191":12872,"_193":12869,"_92":12873,"_185":38,"_120":12874,"_537":118,"_160":12875,"_39":12877},"blta65fe25b68f2cd35","Public_Holidays_2026_EN.xlsx","2026-04-09T09:56:13.660Z","2026-04-21T11:23:34.895Z","9439",{},[],{"_162":12876,"_164":12032,"_165":166,"_90":108},"2026-04-23T13:37:20.624Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta65fe25b68f2cd35/69e75e2f0724914d8438a9db/Public_Holidays_2026_EN.xlsx",{"_343":12879},{"_27":12880,"_119":12881,"_349":4803,"_302":5893,"_280":12882,"_53":12884},"Pay close attention to the drop-off and collection times","

Collection and drop-off times for Shipping via bol may vary on public holidays. Check your carrier's website for details.

",{"_39":12883,"_37":38},{"_27":118,"_42":118},{"_55":12885},"cs824f6d3574b54bef",{"_312":12887},{"_314":12888,"_53":12889,"_318":12891},"Official public holidays",{"_55":12890},"cs2deed67b193196cd","official-public-holidays",{"_493":12893},{"_27":12888,"_53":12894,"_119":12896},{"_55":12895},"cs0aaf160663f502a0","

Whether a public holiday affects your delivery promise depends on the country you are shipping from and the country you are shipping to:

Shipping from the Netherlands within the country: Dutch public holidays are taken into account for the order and delivery day.
Shipping from Belgium within the country: Belgian public holidays are taken into account for the order and delivery day.
Shipping from the Netherlands to Belgium and vice versa: For public holidays celebrated in both the Netherlands and Belgium, both the order and delivery day are taken into account. For public holidays that apply only in the destination country, only the delivery day is taken into account.

Public holidays in December
In the Netherlands, both December 25th and December 26th are official public holidays; in Belgium, only December 25th is an official public holiday. Therefore, in Belgium, parcels are delivered as usual on December 26th.

Examples

A public holiday that applies only in the Netherlands or Belgium

On April 27th, the Netherlands celebrates King's Day. On this day, no parcels are shipped or delivered in the Netherlands. For April 27th, with a delivery promise of ‘ordered today before 5 PM, delivered tomorrow’, it means delivery on April 29th.

Shipping from the Netherlands to Belgium: Since April 27th is not an official public holiday in Belgium, the parcel will be delivered as usual on April 27th.
Shipping from Belgium to the Netherlands: Since April 27th is an official public holiday in the Netherlands, deliveries are not made on this day. The parcel will be delivered one day later.

A public holiday that applies in both countries

May 14th is Ascension Day in both the Netherlands and Belgium. An order placed on May 13th at 12:00 PM with a delivery promise of ‘ordered today before 5 PM, delivered tomorrow’ normally means delivery on May 18th.

Shipping from the Netherlands to Belgium and vice versa: Since Ascension Day is an official public holiday in both Belgium and the Netherlands, the parcel will be delivered on May 18th in both situations.

",{"_343":12898},{"_27":5889,"_53":12899,"_119":12901,"_349":504,"_302":351,"_280":12902},{"_55":12900},"csd61fbeb37d183292","

During official public holidays, most delivery services operate with adjusted collection and delivery days. This can lead to extra busy periods for shipping partners, both in the Netherlands and Belgium. Therefore, around these days, it is advisable to monitor your delivery times and extend them where necessary, so that you can continue to meet your delivery promise. This applies not only to the public holiday itself but also to a bridging day – for example, the Friday after Ascension Day.

",{"_39":12903,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[12907,12908,12909,12910,12911,12912,12913,12914],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"public-and-bank-holidays-in-the-netherlands-and-belgium","Public and bank holidays in the Netherlands and Belgium","2026-04-23T13:37:16.373Z","/en/idp/public-and-bank-holidays-in-the-netherlands-and-belgium",{"_162":12920,"_164":12032,"_165":166,"_90":108},"2026-04-23T13:37:20.544Z",{"_55":12922},"cs138abf2e47983b8a",[],{"_102":12925,"_53":13210,"_169":13212},[12926],{"_105":12040,"_55":12927,"_90":108,"_92":12928,"_94":38,"_88":941,"_12043":12929,"_95":12949,"_97":12032,"_113":38,"_244":12950,"_209":13191,"_120":13192,"_122":13193,"_27":13204,"_156":13205,"_158":12032,"_39":13206,"_116":13207,"_160":13208},"bltef75552e3877e12b",{},{"_154":12930,"_114":12931,"_12047":12048,"_181":12932,"_205":12946,"_302":351,"_280":12947},"Set up My Delivery Promise","With My Delivery Promise, you determine the delivery times customers see. This way, your customers immediately know what to expect. This builds trust, leads to more orders, fewer strikes, and a greater chance of winning the buy box.",{"_55":12933,"_88":532,"_195":196,"_27":12934,"_97":190,"_158":98,"_95":12935,"_156":12936,"_187":188,"_191":12937,"_193":12938,"_92":12939,"_185":38,"_120":12940,"_160":12943,"_39":12945},"blt7e7b7349ea8e5774","Brand-EVB-Testshoot-Officedesk-Bol-Blue-Partner","2025-09-15T13:54:50.862Z","2026-03-05T13:44:52.312Z","14603101","2024_Q4_b2b_layer1_testshoot_office_blue.jpg",{},[819,128,12941,12942],"partner","model-01/09/2027",{"_162":12944,"_164":12032,"_165":166,"_90":108},"2026-03-10T07:26:34.919Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e7b7349ea8e5774/68c81aaa75220d378e3fafdc/2024_Q4_b2b_layer1_testshoot_office_blue.jpg","A man in a light blue shirt smiles at a desk with a laptop and a monitor. The office environment is bright, with blue stickers on the glass wall.",{"_39":12948,"_37":38},{"_27":118,"_42":118},"2026-03-10T07:26:29.736Z",[12951,12957,12976,12982,13012,13017,13066,13075,13083],{"_493":12952},{"_27":12953,"_53":12954,"_119":12956},"Promise what you can truly deliver",{"_55":12955},"cscc7a4471468c6448","

In this video, our logistics consultant Charlotte explains how it works, step by step.

",{"_247":12958},{"_27":12959,"_53":12960,"_119":118,"_251":38,"_247":-5,"_252":12962,"_256":12959,"_257":38,"_258":12965},"Lizzy tells you everything about My Delivery Promise",{"_55":12961},"cs82b7f138e7dd5761",{"_27":12963,"_42":12964},"My Delivery Promise | bol","https://www.youtube.com/watch?v=_OIXVFJJ7uw&t=1s",{"_55":12966,"_88":261,"_27":12967,"_195":12356,"_97":12032,"_158":12032,"_95":12968,"_156":12968,"_187":266,"_191":12969,"_193":12970,"_92":12971,"_185":38,"_120":12972,"_160":12973,"_39":12975},"blt408c55e9737c99cb","Schermafbeelding 2026-03-10 om 08.02.40.png","2026-03-20T15:20:59.702Z","4351389","Schermafbeelding_2026-03-10_om_08.02.40.png",{},[],{"_162":12974,"_164":12032,"_165":166,"_90":108},"2026-03-20T15:21:41.344Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt408c55e9737c99cb/69bd65dbfdb665321c1a3493/Schermafbeelding_2026-03-10_om_08.02.40.png",{"_493":12977},{"_27":12978,"_53":12979,"_119":12981},"Why My Delivery Promise is important",{"_55":12980},"cs20687f46b32557df","

A well-configured delivery promise profile helps you to:

provide clarity on delivery days and delivery times

meet customer expectations
prevent strikes
increase your conversion rate
increase your chances of winning the buy box

",{"_4735":12983},{"_4737":12984,"_53":12985,"_4740":118,"_4742":12987},"How it works",{"_55":12986},"cs4187ee3e11cad72c",[12988,12994,13000,13006],{"_4745":12989,"_53":12990,"_4749":12992,"_4751":12993},"In your seller account",{"_55":12991},"cs2917bf44557f9627","

Go to your seller account → Settings → Delivery Promise

",[],{"_4745":12995,"_53":12996,"_4749":12998,"_4751":12999},"Cut-off time",{"_55":12997},"cs47b6aa369021d7b9","

Set your cut-off time per day, meaning until what time you can still process orders for that day.

",[],{"_4745":13001,"_53":13002,"_4749":13004,"_4751":13005},"Link delivery promise profile",{"_55":13003},"cs05c07b0febc88702","

Important! Link your delivery promise to your items or item groups.

",[],{"_4745":13007,"_53":13008,"_4749":13010,"_4751":13011},"Realistic delivery times",{"_55":13009},"csad3af90e53daa106","

Make sure your delivery promise aligns well with your delivery practice.

",[],{"_493":13013},{"_27":118,"_53":13014,"_119":13016},{"_55":13015},"cs301802ea5dff42ea","

Tip: start with a portion of your items. When that goes well, expand to the rest of your items.

",{"_12092":13018},{"_27":13019,"_53":13020,"_12097":13022},"What does My Delivery Promise offer you?",{"_55":13021},"cs01762bb66561cbf1",[13023,13030,13037,13045,13052,13059],{"_12100":13024,"_53":13025,"_119":13027,"_349":12113,"_280":13028},"Trust",{"_55":13026},"cscc002d1c7372c606","You deliver on your promises, which builds customer trust",{"_39":13029,"_37":38},{"_27":118,"_42":118},{"_12100":13031,"_53":13032,"_119":13034,"_349":21,"_280":13035},"Offers transparency",{"_55":13033},"csd3db469d4938ce71","Your customers know what to expect",{"_39":13036,"_37":38},{"_27":118,"_42":118},{"_12100":13038,"_53":13039,"_119":13041,"_349":13042,"_280":13043},"Satisfaction",{"_55":13040},"cs95919fba03364610","Fewer complaints and fewer strikes","HeartDefault",{"_39":13044,"_37":38},{"_27":118,"_42":118},{"_12100":13046,"_53":13047,"_119":13049,"_349":12137,"_280":13050},"Performance",{"_55":13048},"cs803fa4d930395b81","Improved performance score",{"_39":13051,"_37":38},{"_27":118,"_42":118},{"_12100":13053,"_53":13054,"_119":13056,"_349":12105,"_280":13057},"Benefit in the buy box",{"_55":13055},"cs1f9c8e8345d506cf","Greater chance of winning the buy box",{"_39":13058,"_37":38},{"_27":118,"_42":118},{"_12100":13060,"_53":13061,"_119":13063,"_349":12145,"_280":13064},"Conversion",{"_55":13062},"cs62c5f5f7232e543c","Finally... More orders!",{"_39":13065,"_37":38},{"_27":118,"_42":118},{"_343":13067},{"_27":13068,"_53":13069,"_119":13071,"_349":513,"_302":303,"_280":13072},"Get started with My Delivery Promise!",{"_55":13070},"csb1d683106a85a4c6","

Start setting up your delivery promise profile today and benefit from more orders, fewer strikes, and a higher chance of winning the buy box.

",{"_39":13073,"_37":57},{"_27":12930,"_42":13074},"https://partner.bol.com/sdd/logistical-preferences/delivery-promise",{"_343":13076},{"_27":13077,"_53":13078,"_119":13080,"_349":504,"_302":5893,"_280":13081},"Are you working through an API or a third-party integrator?",{"_55":13079},"cs6f9ef47267382812","

Make sure to use ‘MijnLeverbelofte’ or ‘My_Delivery_Promise’ depending on your API version as the delivery promise setting within your integrator’s environment or source system. The delivery times configured in your seller account will then be automatically applied to your items.

",{"_39":13082,"_37":38},{"_27":118,"_42":118},{"_874":13084},{"_876":13085,"_53":13086,"_880":118,"_881":13088},"Frequently asked questions about My Delivery Promise",{"_55":13087},"cs52645ae809c94743",[13089,13096,13103,13111,13119,13127,13135,13143,13151,13159,13167,13175,13183],{"_884":13090},{"_886":13091,"_53":13094},[13092],{"_55":13093,"_105":890},"bltc022c303ac51c94d",{"_55":13095},"cs473df65b2a9d43c4",{"_884":13097},{"_886":13098,"_53":13101},[13099],{"_55":13100,"_105":890},"blt37fd58a7d7fbbde5",{"_55":13102},"csac3a30ed65b332dd",{"_1011":13104},{"_1013":13105,"_53":13106,"_1017":13108,"_280":13109},"Who is My Delivery Promise for?",{"_55":13107},"csdc9fbe19c5272797","

For all partners who ship their orders (partially or entirely) themselves and want to accurately align their delivery time with their daily operations.

",{"_39":13110,"_37":38},{"_27":118,"_42":118},{"_1011":13112},{"_1013":13113,"_53":13114,"_1017":13116,"_280":13117},"How do I set up My Delivery Promise?",{"_55":13115},"cs9dba6cd062193597","

In your seller account, go to Settings → Delivery Promise. Then, set your cut-off time per day, link your delivery promise profile to the correct items, and check if the set delivery time matches your logistical process.

",{"_39":13118,"_37":38},{"_27":118,"_42":118},{"_1011":13120},{"_1013":13121,"_53":13122,"_1017":13124,"_280":13125},"Do I also need to link my delivery promise profile to items?",{"_55":13123},"cs7554525385a2f241","

Yes, that is very important. Only when you link your profile to items will the delivery promise become visible to your customers.

",{"_39":13126,"_37":38},{"_27":118,"_42":118},{"_1011":13128},{"_1013":13129,"_53":13130,"_1017":13132,"_280":13133},"How quickly are changes to my Delivery Promise profile processed?",{"_55":13131},"csff40a4125bbeb10e","

Changes you save are implemented immediately. Customers will see the new information almost instantly.

",{"_39":13134,"_37":38},{"_27":118,"_42":118},{"_1011":13136},{"_1013":13137,"_53":13138,"_1017":13140,"_280":13141},"Is the cut-off time only for ‘ordered before 12:00, delivered tomorrow’?",{"_55":13139},"cs9c311cbd79a90632","

No, not at all. You can set any cut-off time that suits your process: from 12:00 PM to, for example, 5:00 PM or even 10:00 PM.

",{"_39":13142,"_37":38},{"_27":118,"_42":118},{"_1011":13144},{"_1013":13145,"_53":13146,"_1017":13148,"_280":13149},"Why doesn't my delivery time change after I set up My Delivery Promise?",{"_55":13147},"cs6f6081f75746d71f","

It's likely that your delivery promise profile is not yet linked to your items. Without that link, the old delivery time will remain visible. Only when you link your delivery promise profile to items will the delivery promise become visible to your customers.

",{"_39":13150,"_37":38},{"_27":118,"_42":118},{"_1011":13152},{"_1013":13153,"_53":13154,"_1017":13156,"_280":13157},"What does My Delivery Promise offer me?",{"_55":13155},"cs8baf8325ce84dc6e","

A more accurate delivery promise leads to more customer trust, fewer strikes, higher conversion, a better performance score, and a greater chance of winning the buy box.

",{"_39":13158,"_37":38},{"_27":118,"_42":118},{"_1011":13160},{"_1013":13161,"_53":13162,"_1017":13164,"_280":13165},"How does My Delivery Promise lead to fewer strikes?",{"_55":13163},"cs2f70455b0e89ead6","

Because your delivery promise better aligns with what you can actually deliver. This prevents you from promising a delivery that is too fast.

",{"_39":13166,"_37":38},{"_27":118,"_42":118},{"_1011":13168},{"_1013":13169,"_53":13170,"_1017":13172,"_280":13173},"Is it bad if I deliver earlier than promised?",{"_55":13171},"cs7d72fd06feb73015","

Yes, that can lead to the same inconvenience as delivering late. Customers plan based on your delivery promise. Delivering earlier sounds positive, but can actually lead to frustration. The best approach is: deliver as promised.

",{"_39":13174,"_37":38},{"_27":118,"_42":118},{"_1011":13176},{"_1013":13177,"_53":13178,"_1017":13180,"_280":13181},"Why do I need to link my delivery promise profile to my items?",{"_55":13179},"csa888477af202e556","

Because only then will the delivery promise you set become visible to your customers.

",{"_39":13182,"_37":38},{"_27":118,"_42":118},{"_1011":13184},{"_1013":13185,"_53":13186,"_1017":13188,"_280":13189},"Can I also use My Delivery Promise for only a portion of my product range?",{"_55":13187},"cs8bbfeef62fbb40ec","

Yes, that is certainly possible. However, the more items you link, the greater the effect. Starting with a portion of your product range is a good start.

",{"_39":13190,"_37":38},{"_27":118,"_42":118},"Promise what you can truly deliver with My Delivery Promise",[],[13194,13195,13196,13197,13198,13200,13201,13202,13203],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":12297},{"_125":136,"_127":9317},{"_125":139,"_127":13199},"netwerk_direct",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":12303,"_127":12304},"set-my-delivery-promise","2026-03-20T15:21:56.919Z","/nl/cdp/stel-mijn-leverbelofte-in",{"_119":118,"_27":118},{"_162":13209,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.470Z",{"_55":13211},"cs3b1fc8e685f87085",[],[],"2025-11-20T15:49:36.932Z","2026-03-30T09:19:51.549Z",{},{"_162":13218,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.318Z",{"_105":233,"_55":13220,"_27":13221,"_102":13222,"_169":13362,"_120":13864,"_90":91,"_97":98,"_158":12032,"_95":13865,"_156":13866,"_92":13867,"_88":482,"_94":38,"_160":13868},"bltd51804286073990c","Bestelling behandelen & verzenden - eigen verzendwijze",[13223],{"_105":238,"_55":13224,"_90":108,"_92":13225,"_94":38,"_88":2712,"_95":13226,"_97":112,"_113":38,"_114":13227,"_244":13228,"_116":13343,"_209":13345,"_120":13346,"_122":13347,"_27":13356,"_154":13357,"_156":13358,"_158":98,"_39":13359,"_160":13360},"blt8654fafa6e353e69",{},"2026-01-12T10:26:58.617Z","With your 'own shipping method', you don't buy your shipping labels via bol, but arrange shipping yourself elsewhere. In the step-by-step plan below, you can read how it works if you choose a different shipping method.",[13229,13234,13240,13250,13256,13333,13338],{"_312":13230},{"_314":12984,"_53":13231,"_318":13233},{"_55":13232},"csa86a20ba3485bec5","how-it-works",{"_493":13235},{"_27":13236,"_53":13237,"_119":13239},"Processing orders using your own shipping method",{"_55":13238},"cs4ced8723c524fac3","

Don't want to use Shipping via bol or shipping label via bol? With your 'own shipping method', you don't buy your shipping labels via bol, but arrange shipping yourself elsewhere.

",{"_343":13241},{"_27":13242,"_53":13243,"_119":13245,"_349":504,"_302":351,"_280":13246},"Only deliver items from your own stock",{"_55":13244},"csfcf56ecda28a052c","

It is not permitted to ship items, among other things, directly to the customer from your own address or a third-party Fulfilment center outside the European Union. Want to know what is allowed?

",{"_39":13247,"_37":38},{"_27":13248,"_42":13249},"Read more about delivery from outside the EU","https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/beleidspunten-leveren-van-buiten-de-eu/",{"_312":13251},{"_314":13252,"_53":13253,"_318":13255},"Processing in the seller account",{"_55":13254},"cs89fa89936fb87034","set-up",{"_4735":13257},{"_4737":13258,"_53":13259,"_4740":13261,"_4742":13262},"Processing orders using 'your own shipping method' in the seller account",{"_55":13260},"csa713d46352c42e77","

Follow the step-by-step plan below to set up your own shipping method in the seller account.

",[13263,13269,13275,13288,13294,13315,13321,13327],{"_4745":13264,"_53":13265,"_4749":13267,"_4751":13268},"Order reception",{"_55":13266},"csc30bac1994f5425e","

Both you and the customer will receive an order confirmation by email.

",[],{"_4745":13270,"_53":13271,"_4749":13273,"_4751":13274},"Check order",{"_55":13272},"cs83039a00dc2cd383","

Before the order is shown in your seller account, we check it. Is everything in order? Then the order will appear in your seller account.

",[],{"_4745":13276,"_53":13277,"_4749":13279,"_4751":13280},"Go to 'orders' in the seller account",{"_55":13278},"csb3969d4bf1a9ac1d","

You can find these by clicking on 'orders', or go directly to your orders by clicking here.

",[13281],{"_343":13282},{"_27":5206,"_53":13283,"_119":13285,"_349":504,"_302":351,"_280":13286},{"_55":13284},"csc73d6f624e4e2463","

If you have not confirmed the order by the 3rd day after the latest delivery date, the order will expire and be automatically cancelled. After cancellation, the order will no longer be visible in your account, and you will not be paid for it, even if you have delivered the order. It is not possible to provide you with customer data, and bol cannot contact the customer about this. The cancellation is final.

",{"_39":13287,"_37":38},{"_27":118,"_42":118},{"_4745":13289,"_53":13290,"_4749":13292,"_4751":13293},"Select the order and click 'Own shipping method'",{"_55":13291},"csaa06cde63c961750","

Want to process multiple orders at once? There are 2 options:

To process all open orders on the page, check the 'Select all' box. A maximum of 25 orders can be processed at a time.
To process a selection of orders on the page, check the orders individually.

",[],{"_4745":13295,"_53":13296,"_4749":13298,"_4751":13299},"Select a delivery service and enter the track & trace number",{"_55":13297},"cs3fab757eb183f946","

Select your carrier. Is your carrier not on the list? Then choose 'Other'.
Enter the track & trace number.
Enter your own reference for your administration (optional).
Click 'Process'

After confirmation, bol sends the customer an email with the specified delivery date, delivery service, and track & trace number. If the order has been confirmed with incorrect tracking data, it is no longer possible to adjust it. In that case, it is best to contact the customer yourself and send them the correct tracking data.

If an item is too large, too heavy, or too valuable for regular parcel or letter post,

In this case, the item must be delivered to the customer by means of a delivery appointment. In that case, select 'Dynalogic', 'Extra@Home', or 'Delivery appointment' as the carrier. In this case, as a partner, you are responsible for making a delivery appointment with the customer. To make this appointment, bol asks customers to provide a phone number for items where this is necessary. For any return request, a collection appointment must also be made. If you use the return service via bol, it is unfortunately not possible to purchase labels via bol, and you must arrange the return yourself.

",[13300],{"_181":13301},{"_181":13302,"_53":13312,"_205":13314,"_8100":118},{"_55":13303,"_88":261,"_27":13304,"_195":262,"_97":8089,"_158":8089,"_95":13305,"_156":13305,"_187":266,"_191":13306,"_193":13304,"_92":13307,"_185":38,"_120":13308,"_160":13309,"_39":13311},"blt4d6f655442aaf71c","Bestelling-behandelen.png","2025-11-14T10:28:58.790Z","105655",{},[],{"_162":13310,"_164":264,"_165":166,"_90":108},"2026-01-12T10:38:23.718Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4d6f655442aaf71c/6917046af8e570c2c09feb2f/Bestelling-behandelen.png",{"_55":13313},"csc32682a47e50e265","Example of order processing.",{"_4745":13316,"_53":13317,"_4749":13319,"_4751":13320},"Download the packing slip (optional)",{"_55":13318},"cs9605ffba8b98dd6b","

The packing slip for each order can be downloaded as a PDF in the seller account. This can be done in 3 ways:

After confirming the order via the 'Download packing slips' button.
Under 'Orders', in the 'Own shipping method' tab – here you can download them individually or all at once via the 'Download all packing slips' button.
Under 'Orders', in the 'Shipped' tab – here you can download them per order.

A packing slip is not a guarantee or an invoice and is intended to provide information about the order, such as:

the buyer's delivery address;
the item ordered;
the selling price;
return instructions;
a review request;
contact details for questions.

If the order number is stated on the shipping label, including the packing slip is not mandatory. A paper packing slip has no value for customers. Customers can find all information about the order in their bol account and bol emails. As a partner, you can use the pick list (see 'Orders' screen) to collect and pack your items. By not printing the packing slip, you save a lot of ink and paper. Still want to print the packing slip? Click here for an example packing slip.

",[],{"_4745":13322,"_53":13323,"_4749":13325,"_4751":13326},"Add your own shipping label to the shipment",{"_55":13324},"cs158bedfe8c99a323","

Print the shipping label for each order. We recommend only adding the paper packing slip if the order number is not shown on the shipping label.
Attach the shipping label to the parcel. Make sure the barcode is clearly scannable. The barcode must be fully printed and visible. Do not cover it with tape or plastic.
Deliver your parcel on time to a drop-off point of the carrier. Ensure the carrier has enough time to meet the delivery promise to the customer. Use sturdy packaging that prevents movement and protects the item from damage, so the customer receives the order in good condition.

",[],{"_4745":13328,"_53":13329,"_4749":13331,"_4751":13332},"Done! What's next?",{"_55":13330},"cs41044e99f5fbec33","

As soon as the order is confirmed, the customer automatically receives an email containing the track & trace number and the expected delivery date.

You can find your payout on your next sales invoice.

",[],{"_312":13334},{"_314":11959,"_53":13335,"_318":13337},{"_55":13336},"cs19cd4a5d9a1f6719","automate",{"_493":13339},{"_27":11959,"_53":13340,"_119":13342},{"_55":13341},"cs60a1d373a2ab8fcc","

If you prefer to process your bol orders in your own system rather than your seller account, you can use Automate via bol. Various certified partners can help you automate your orders and shipments, among other things.

If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_27":13236,"_119":13344},"If you arrange your own shipping, you can find the step-by-step plan here on how to complete this process in your seller account.","Ship orders yourself? Find steps for your own shipping method",[],[13348,13349,13350,13351,13352,13353,13354,13355],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13199},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"process-and-ship-orders-using-your-own-shipping-method","Process and ship orders via your 'own shipping method'","2026-02-13T14:03:06.716Z","/en/idp/process-and-ship-orders-using-your-own-shipping-method",{"_162":13361,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.191Z",[13363,13509,13698,13763],{"_102":13364,"_53":13506,"_169":13508},[13365],{"_105":12040,"_55":13366,"_90":108,"_88":4534,"_92":13367,"_94":38,"_12043":13368,"_95":13387,"_97":112,"_113":38,"_244":13388,"_116":13488,"_209":118,"_120":13489,"_122":13490,"_27":13501,"_156":13502,"_158":12032,"_39":13503,"_160":13504},"bltfb6d933ff8423621",{},{"_154":13369,"_114":13370,"_12047":12048,"_181":13371,"_205":13384,"_302":351,"_280":13385},"Packaging via bol","Did you know that you can send your orders in bol's recognizable packaging? This offers many advantages: bol's packaging is sturdy, safe, easy to use, competitively priced, and we report and monitor CO2 emissions for this packaging.",{"_55":13372,"_88":110,"_185":38,"_92":13373,"_187":188,"_95":13374,"_97":190,"_191":13375,"_193":13376,"_195":196,"_120":13377,"_27":13379,"_156":13380,"_158":201,"_160":13381,"_39":13383},"blt87de2cb3682c375e",{},"2025-09-15T14:41:55.287Z","5713290","2024_Q4_B2B_LSVB_DOZEN_64.jpg",[11860,13378],"lvb","LSVB-Dozen","2026-02-09T19:48:16.249Z",{"_162":13382,"_164":201,"_165":166,"_90":108},"2026-02-09T19:48:19.301Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt87de2cb3682c375e/68c825b39be9badc7676d28c/2024_Q4_B2B_LSVB_DOZEN_64.jpg","Stacked cardboard boxes with 'bol' and 'Hallo' inscriptions are on a conveyor belt in a warehouse. The environment is industrial and organized.",{"_39":13386,"_37":38},{"_27":118,"_42":118},"2026-01-29T13:06:15.698Z",[13389,13417,13422,13428,13446,13464,13482],{"_12092":13390},{"_27":13391,"_53":13392,"_12097":13394},"The benefits of Packaging via bol",{"_55":13393},"cse6a8a8d569f2b19e",[13395,13403,13410],{"_12100":13396,"_53":13397,"_119":13399,"_349":13400,"_280":13401},"Easy and efficient",{"_55":13398},"csaac0e284eed69f83","pack your parcels","package",{"_39":13402,"_37":38},{"_27":118,"_42":118},{"_12100":13404,"_53":13405,"_119":13407,"_349":12137,"_280":13408},"Customer satisfaction",{"_55":13406},"cs8d448698d0d54f8f","increases",{"_39":13409,"_37":38},{"_27":118,"_42":118},{"_12100":13411,"_53":13412,"_119":13414,"_349":12105,"_280":13415},"High quality",{"_55":13413},"csafd2bdddb3a62865","at a competitive rate",{"_39":13416,"_37":38},{"_27":118,"_42":118},{"_493":13418},{"_27":118,"_53":13419,"_119":13421},{"_55":13420},"cs3024ae7d6ffdd9fd","

You want to pack your orders quickly and reliably, all at a competitive rate. Thanks to the autolock bottom, fold lines, and adhesive strip, you can pack orders faster and save time. Additionally, you benefit from our economies of scale, meaning you pay a competitive rate. Your customers will also appreciate it. An order in bol packaging stands for reliability and quality. 99.9% of orders in bol packaging arrive undamaged. Tests also show that using Packaging via bol increases positive reviews.

",{"_493":13423},{"_27":13424,"_53":13425,"_119":13427},"We offer 2 solutions through Packaging via bol:",{"_55":13426},"cse22b5db893d0e526","

Bundles, the solution for partners with fewer than 500 packages per order. Ideal if you are looking for more flexibility in your order. View the sizes and rates of bundles below.
Pallets, extra advantageous for partners with more than 500 packages per order. View the sizes and rates of pallets below.

",{"_4735":13429},{"_4737":13430,"_53":13431,"_4740":13433,"_4742":13434},"Getting started with Packaging via bol",{"_55":13432},"cs2c0d7b099e825bc6","

",[13435,13440],{"_4745":12176,"_53":13436,"_4749":13438,"_4751":13439},{"_55":13437},"cs11ebae96b9c5c8cd","

You can easily place orders yourself. We will assess your eligibility and inform you via email.

You can sign up here.

",[],{"_4745":13441,"_53":13442,"_4749":13444,"_4751":13445},"Place an order",{"_55":13443},"cs34a0c18d3662b95a","

Decide which solution is most attractive to you and order!

1. Order your bundles here

2. Order your pallets here

",[],{"_523":13447},{"_27":13448,"_53":13449,"_119":118,"_528":57,"_529":13451,"_546":118},"Pallets | sizes and rates",{"_55":13450},"cs0dc8402bdb7aedfa",{"_55":13452,"_88":184,"_27":13453,"_195":13454,"_97":12032,"_158":12032,"_95":13455,"_156":13456,"_187":534,"_191":13457,"_193":13458,"_92":13459,"_185":38,"_120":13460,"_537":118,"_160":13461,"_39":13463},"bltf9ef1798a2930689","EN - Verpakkingen via bol - pallets 2026","bltd71595cdd324af00","2026-03-23T09:42:55.730Z","2026-04-14T06:39:47.283Z","19106","EN_-_Verpakkingen_via_bol_-_pallets_2026[37].xlsx",{},[],{"_162":13462,"_164":12032,"_165":166,"_90":108},"2026-04-14T06:40:19.863Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9ef1798a2930689/69dde13307577c5e34c794fb/EN_-_Verpakkingen_via_bol_-_pallets_2026[37].xlsx",{"_523":13465},{"_27":13466,"_53":13467,"_119":13469,"_528":57,"_529":13470,"_546":118},"Bundles | sizes and rates*",{"_55":13468},"cs81357f586a9cdde8","

* Unit price is based on purchasing the largest bundle volume at the most competitive rate. For example, for a bundle of 20 bol shipping boxes 57 x 42 x 33 cm, this would be 4 bundles.

",{"_55":13471,"_88":184,"_27":13472,"_195":13454,"_97":12032,"_158":12032,"_95":13473,"_156":13474,"_187":534,"_191":13475,"_193":13476,"_92":13477,"_185":38,"_120":13478,"_537":118,"_160":13479,"_39":13481},"bltd3fa5d09659e32de","EN - Verpakkingen via bol - bundels 2026","2026-03-23T09:43:54.150Z","2026-04-24T12:00:01.302Z","18975","V2_EN_-_Verpakkingen_via_bol_-_bundels_2026_.xlsx",{},[],{"_162":13480,"_164":12032,"_165":166,"_90":108},"2026-04-24T12:00:25.809Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd3fa5d09659e32de/69eb5b41be3c03599d92e5b3/V2_EN_-_Verpakkingen_via_bol_-_bundels_2026_.xlsx",{"_493":13483},{"_27":13484,"_53":13485,"_119":13487},"Terms of Use Packaging via bol",{"_55":13486},"cse339e7330ca5f910","

When you use Packaging via bol, you agree to the terms and conditions applicable to this service. The terms of use can be read here.

",{"_27":13369,"_119":118},[],[13491,13492,13493,13494,13495,13497,13498,13499,13500],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":7352},{"_125":136,"_127":9317},{"_125":139,"_127":13496},"verpakkingen_via_bol",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":12303,"_127":12304},"packaging-via-bol","2026-04-13T07:33:26.201Z","/en/cdp/packaging-via-bol",{"_162":13505,"_164":12032,"_165":166,"_90":108},"2026-04-24T12:00:25.681Z",{"_55":13507},"cs09942f4d3dcbf325",[],{"_102":13510,"_53":13695,"_169":13697},[13511],{"_105":12040,"_55":13512,"_90":108,"_92":13513,"_94":38,"_88":2407,"_12043":13514,"_95":13534,"_97":112,"_113":38,"_244":13535,"_116":13676,"_209":118,"_120":13678,"_122":13679,"_27":13690,"_156":13691,"_158":12032,"_39":13692,"_160":13693},"blt1c5444ed00a9baa1",{},{"_154":13515,"_114":13516,"_12047":12048,"_181":13517,"_205":13530,"_302":13531,"_280":13532},"Shipping label via bol","With shipping label via bol, you can quickly and easily buy shipping labels. This way, you can manage your shipments efficiently and affordably.",{"_55":13518,"_88":110,"_185":38,"_92":13519,"_187":188,"_95":13520,"_97":190,"_191":13521,"_193":13522,"_195":196,"_120":13523,"_27":13525,"_156":13526,"_158":201,"_160":13527,"_39":13529},"blt4f70181dfb3e0aad",{},"2025-09-15T14:40:12.222Z","28769313","2024_Q4_b2b_layer4_testshoot_warehouse_Holidays_ticket.jpg",[13524,11860,13378,819],"feestdagen","Brand-LSVB-Warehouse-Holidays-Ticket","2026-02-09T18:22:33.868Z",{"_162":13528,"_164":201,"_165":166,"_90":108},"2026-02-09T18:22:38.045Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4f70181dfb3e0aad/68c8254c24c78d349f05baa3/2024_Q4_b2b_layer4_testshoot_warehouse_Holidays_ticket.jpg","A label printer stands on a yellow pedestal in a warehouse, surrounded by shelves full of cardboard boxes. The environment is organized and efficient.","yellow",{"_39":13533,"_37":38},{"_27":118,"_42":118},"2026-03-23T10:25:09.366Z",[13536,13542,13559,13573,13579,13647,13652],{"_493":13537},{"_27":13538,"_53":13539,"_119":13541},"Delivery services",{"_55":13540},"cse60487c42115a8ad","

For shipments with Shipping label via bol, we work with 2 reliable delivery services in the Netherlands and Belgium.

Bpost (within Belgium and from Belgium to the Netherlands)
PostNL (from the Netherlands to Belgium)

Please note: insured shipping is not possible via Shipping label via bol. Do you want to insure a shipment? Please check the carrier's website for alternative shipping options.

",{"_523":13543},{"_27":13544,"_53":13545,"_119":13547,"_528":38,"_529":13548,"_546":118},"Shipping label via bol rates",{"_55":13546},"csa6f9e5ea412f0132","

What do shipping labels via bol cost? You'll find the rates below. These are exclusive of VAT.

",{"_55":13549,"_88":261,"_27":13550,"_195":13551,"_97":12032,"_158":12032,"_95":13552,"_156":13552,"_187":534,"_191":13553,"_193":13550,"_92":13554,"_185":38,"_120":13555,"_160":13556,"_39":13558},"bltff37fd6d1a198d1b","EN-Pakketzegel-tarieven-2026.xlsx","blte0c71e6418f97778","2026-03-23T10:32:35.395Z","9645",{},[],{"_162":13557,"_164":12032,"_165":166,"_90":108},"2026-03-23T10:36:54.166Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltff37fd6d1a198d1b/69c116c3f3fcafb051d65480/EN-Pakketzegel-tarieven-2026.xlsx",{"_523":13560},{"_27":13561,"_53":13562,"_119":13564,"_528":57,"_529":13565,"_546":118},"Dimensions and conditions",{"_55":13563},"cs836f65a2b011e53e","

Bpost uses girth measurements for parcels. This means they calculate the circumference of your parcel. The calculation is: 2 times the height + 2 times the width + 1 time the length (longest side). Your parcel may have a maximum girth of 300 cm. The longest side may not be longer than 150 cm. Click here for all Bpost conditions.

PostNL applies fixed maximum dimensions for each parcel shipment.

",{"_55":13566,"_88":261,"_27":13550,"_195":13454,"_97":12032,"_158":12032,"_95":13567,"_156":13567,"_187":534,"_191":13553,"_193":13550,"_92":13568,"_185":38,"_120":13569,"_160":13570,"_39":13572},"bltb0b6be8541f5821e","2026-03-23T10:35:05.784Z",{},[],{"_162":13571,"_164":12032,"_165":166,"_90":108},"2026-03-23T10:36:54.146Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb0b6be8541f5821e/69c117591394668344160787/EN-Pakketzegel-tarieven-2026.xlsx",{"_493":13574},{"_27":13575,"_53":13576,"_119":13578},"Delivery promise",{"_55":13577},"cs653d90548519be46","

For shipments within Belgium, the following applies:

24-hour delivery: if submitted before 4 PM? Then it will be delivered to the customer's home the next working day. This may vary during busy periods.
Parcels with these labels are not delivered on Saturdays and Sundays.
Parcels with these labels are offered to the customer once. After that, the parcel is delivered to a nearby parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. Currently, items that are damaged or lost on the way via this shipping method are often reimbursed by bol as a gesture of goodwill.

For shipments to the Netherlands, the following applies:

Delivery time 1 to 2 days. This may vary during busy periods.
Parcels with these labels are not delivered on Sundays and Mondays.
Parcels with these labels are transferred from Bpost to DHL for delivery in the Netherlands and offered to the customer once. After that, the parcel is delivered to a nearby DHL parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. Currently, items that are damaged or lost on the way via this shipping method are often reimbursed by bol as a gesture of goodwill.

For shipments from the Netherlands to Belgium, the following applies:

We aim for delivery on the next delivery day. This may vary during busy periods.
Parcels with these labels are not delivered on Sundays.
Parcels with these labels are offered to the customer once. After that, the parcel is delivered to a nearby parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. An investigation into a lost parcel is initiated via bol. For questions about the investigation, please contact Partnerservice.

",{"_4735":13580},{"_4737":13581,"_53":13582,"_4740":13584,"_4742":13585},"Getting started with shipping label via bol: step-by-step plan",{"_55":13583},"csaadfe901477baa4c","

Want to get started with shipping label via bol right away? Read step-by-step how to start with shipping label via bol.

",[13586,13592,13597,13610,13623,13629,13635,13641],{"_4745":13587,"_53":13588,"_4749":13590,"_4751":13591},"Receiving an order",{"_55":13589},"csdabe459967697e52","

The customer and you will both receive an order confirmation by email.

",[],{"_4745":13270,"_53":13593,"_4749":13595,"_4751":13596},{"_55":13594},"cse0ba92d05d9ba3d6","

Before the order is shown in your seller account, we check the order. Is everything in order? Then the order will appear in your seller account.

",[],{"_4745":13598,"_53":13599,"_4749":13601,"_4751":13602},"Go to 'Open' under the 'Orders' heading in the seller account",{"_55":13600},"cs0a90252769ee6482","

You can find these by clicking on 'orders', or go directly to your open orders by clicking here.

",[13603],{"_343":13604},{"_27":5206,"_53":13605,"_119":13607,"_349":504,"_302":5893,"_280":13608},{"_55":13606},"cs844299ab2073242d","

If you have not confirmed the order by the third day after the ultimate delivery date, the order will expire and be automatically cancelled. After cancelling the order, it will no longer be visible in your account and you will no longer be able to receive payment for it – even if you have already delivered the order. It is not possible to provide you with customer or order data, and it is not possible for bol to contact the customer about this. The cancellation is final.

",{"_39":13609,"_37":38},{"_27":118,"_42":118},{"_4745":13611,"_53":13612,"_4749":13614,"_4751":13615},"Select the order and click on 'Shipping label via bol'",{"_55":13613},"cs516b30f96449e277","

Handle multiple orders at once? There are 2 options for this:

To handle all open orders on the page, check the box 'select items from the list..'. You can handle a maximum of 25 orders at a time.
To handle a selection of orders on the page, check the orders individually.

",[13616],{"_343":13617},{"_27":8364,"_53":13618,"_119":13620,"_349":513,"_302":351,"_280":13621},{"_55":13619},"cs6a12992f6692dbed","

First, check if multiple items are from the same order, because you can send these in 1 box with 1 shipping label – this saves costs. In that case, follow the rest of this step-by-step plan for one of the items and choose 'Other shipping method' for the other items from the same order. You can then enter the same track & trace number here to confirm the other items.

",{"_39":13622,"_37":38},{"_27":118,"_42":118},{"_4745":13624,"_53":13625,"_4749":13627,"_4751":13628},"Select a delivery service",{"_55":13626},"csab690f8fcdde2863","

Select the delivery service and label type you want to use to send the order. Which delivery services and label types you see here depends on the country from and to which you are sending the order.
Enter your own reference for your own administration (not mandatory).
Click on 'Go to summary' at the bottom left of the page.
Click on 'Confirm shipment' at the bottom.

Only do this if you are actually going to send the item to the customer. Once the order has been confirmed and the shipping label has been created, you cannot undo this and the costs for this will be settled on the all-in-one invoice. As soon as you confirm, the customer automatically receives an email containing the track & trace, delivery service and expected delivery date.

If you have confirmed the order with incorrect tracking data, it is no longer possible to adjust. In that case, it is best to contact the customer yourself and send the correct tracking data.

",[],{"_4745":13630,"_53":13631,"_4749":13633,"_4751":13634},"Download the packing slip (optional) and shipping labels",{"_55":13632},"cs8662a84aef93fc0e","

The packing slip for each order can be downloaded as a PDF in the seller account. This can be done in 3 ways:

After confirming the order via the 'Download packing slips' button.
Under 'Orders', under the ' Own shipping method' tab – here you can download them individually or all at once via the 'Download all packing slips' button
Under 'Orders', under the ' Shipped' tab – here you can download them per order.

A packing slip is not a guarantee certificate or invoice and is intended to provide information about the order, such as:

the buyer's delivery address;
the item ordered;
the selling price;
return instructions;
a review request;
contact details for questions.

If the order number is stated on the shipping label, sending the packing slip is not mandatory. Click here for an example packing slip.

",[],{"_4745":13636,"_53":13637,"_4749":13639,"_4751":13640},"Print the shipping labels and packing slips",{"_55":13638},"cs1bfe18bbd1887fd1","

Print the shipping label for each order. Is the order number not on the shipping label? Then also print the packing slip.
If you have printed the packing slip, put it in the package.
Stick the shipping label on the package. Make sure the barcode on the shipping label is clearly scannable. The barcode must be fully printed and visible; make sure no tape or film is stuck over it.
Deliver your package on time to a drop-off point of the delivery service. Choose quality packaging in which the item cannot shift and is protected against damage, so that the customer receives their order in good condition.

",[],{"_4745":13642,"_53":13643,"_4749":13645,"_4751":13646},"Done! What now?",{"_55":13644},"cs7ec50934fa68ca24","

As soon as the order is confirmed, the customer automatically receives an email containing this track & trace number and the expected delivery date. You can consult the track & trace number by clicking on it under the 'Shipped' tab.

You can find your payment on your next sales invoice.

",[],{"_493":13648},{"_27":11965,"_53":13649,"_119":13651},{"_55":13650},"cs295266eb7b1b4399","

If you do not want to handle your orders in your seller account with shipping labels via bol, but in your own system, you can use Automate via bol. There are various third parties that can help automate your orders/shipments, among other things.

If you want to build and manage the connection yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_874":13653},{"_876":877,"_53":13654,"_880":13656,"_881":13657},{"_55":13655},"csaa3fcece9afa368d","

about Shipping label via bol

",[13658,13664,13670],{"_884":13659},{"_886":13660,"_53":13662},[13661],{"_55":12007,"_105":890},{"_55":13663},"csfd155183251c9be5",{"_884":13665},{"_886":13666,"_53":13668},[13667],{"_55":12014,"_105":890},{"_55":13669},"cs4f8aa87e8fc186c8",{"_884":13671},{"_886":13672,"_53":13674},[13673],{"_55":11993,"_105":890},{"_55":13675},"cs1189a5c585197ebe",{"_27":13677,"_119":13516},"Handle orders with 'shipping label via bol'",[],[13680,13681,13682,13683,13684,13686,13687,13688,13689],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":12297},{"_125":136,"_127":137},{"_125":139,"_127":13685},"pakketzegels_via_bol",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":12303,"_127":12304},"shipping-label-via-bol","2026-03-23T10:36:47.744Z","/en/cdp/shipping-label-via-bol",{"_162":13694,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.978Z",{"_55":13696},"cs2782c7f444588dee",[],{"_102":13699,"_53":13760,"_169":13762},[13700],{"_105":238,"_55":13701,"_90":108,"_92":13702,"_94":38,"_88":532,"_95":13703,"_97":112,"_113":38,"_114":13704,"_244":13705,"_116":13743,"_209":118,"_120":13745,"_122":13746,"_27":13755,"_154":13744,"_156":13756,"_158":12032,"_39":13757,"_160":13758},"blt2c40aa48e0b2a074",{},"2026-01-27T09:19:59.709Z","To keep customers happy, it's important that they receive their orders on time. Customers also appreciate knowing where their order is and when they can expect it at home. With a track & trace number, you can serve them even better. Here you can read how to add a track & trace number to your orders.",[13706,13711,13716,13723,13729,13734,13738],{"_312":13707},{"_314":13708,"_53":13709,"_318":11908},"Add track & trace number",{"_55":13710},"csceb9f89dee25d7d1",{"_493":13712},{"_27":118,"_53":13713,"_119":13715},{"_55":13714},"cs49b623e809e7388f","

A track & trace number is always a welcome addition to an order for your customer. For parcels, a track & trace number is even mandatory. This does not apply to letter mail or delivery appointments.

Depending on how you deliver the order to the customer, there are 3 ways to add a track & trace number:

Via 'shipping label via bol': when you purchase your shipping labels at a discount via ‘shipping label via bol’, you automatically receive a track & trace number. As soon as you confirm the order, the customer receives an email containing the track & trace number, the delivery service, and the expected delivery date.
Via your 'own delivery service':
- Do you ship your orders via your own delivery service? Then you can add the track & trace number in your seller account. After confirming the order, an email is automatically sent to the customer, so they can track the parcel.
- Do you work automated via the Retailer API? Then you can automatically provide a track & trace number and the delivery service. If you have questions about this, please contact the specialist who created the integration for you. For additional questions, you can contact Partnerservice.
Via a delivery appointment: choose ‘Delivery appointment’ as the delivery service. Below that, you can then enter your own reference and a track & trace number. For the delivery appointment, contact the customer by phone or send them an email regarding the delivery appointment.

",{"_343":13717},{"_27":5206,"_53":13718,"_119":13720,"_349":4803,"_302":351,"_280":13721},{"_55":13719},"cs2d2b5c199a0f3589","

Once a track & trace number has been entered, it cannot be changed. Not even if you accidentally chose the wrong shipping label. So, make sure you have the correct number ready.

",{"_39":13722,"_37":38},{"_27":118,"_42":118},{"_312":13724},{"_314":13725,"_53":13726,"_318":13728},"The impact of track & trace numbers on your performance score",{"_55":13727},"csb2c27a5ed50156c8","impact-track-and-trace",{"_493":13730},{"_27":13725,"_53":13731,"_119":13733},{"_55":13732},"cse1def01a5808e047","

A track & trace number is important for your scores on the service standards, because it influences customer satisfaction. Adding a track & trace number therefore influences the following 2 service standards:

Order traceability
This tracks how many of your orders contain a track & trace number. Read more here about this service standard.
Items on time
Here, the track & trace number is used to check if an order was delivered to the customer on the indicated delivery date. Read more here about this service standard.

In your seller account, under the ‘Performance’ menu, you will gain more insight into your scores on these (and all other) service standards.

",{"_312":13735},{"_314":11959,"_53":13736,"_318":13337},{"_55":13737},"cs34f299850b9446cb",{"_493":13739},{"_27":11965,"_53":13740,"_119":13742},{"_55":13741},"cs121e224e614f8805","

If you prefer not to process your bol orders in your seller account but in your own system, you can use Automate via bol. There are various third parties who can help automate your orders/shipments, among other things.

If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_27":13744,"_119":118},"Track & trace number",[],[13747,13748,13749,13750,13751,13752,13753,13754],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"track-and-trace-number","2026-03-23T09:49:54.687Z","/en/idp/track-and-trace-number",{"_162":13759,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:43.963Z",{"_55":13761},"cs3e7763daae9a360d",[],{"_102":13764,"_53":13861,"_169":13863},[13765],{"_105":12040,"_55":13766,"_88":5195,"_90":108,"_92":13767,"_94":38,"_12043":13768,"_95":13787,"_97":112,"_113":38,"_244":13788,"_116":13843,"_209":118,"_120":13844,"_122":13845,"_27":13856,"_156":13857,"_158":12032,"_39":13858,"_160":13859},"blt34f606e856421b02",{},{"_154":13769,"_114":13770,"_12047":12048,"_181":13771,"_205":13784,"_302":13531,"_280":13785},"Deliver faster with third party logistics providers","Increase your conversion, customer satisfaction, and delivery & speed with the support of a reliable third party logistics provider. ",{"_55":13772,"_88":532,"_195":196,"_27":13773,"_97":190,"_158":98,"_95":13774,"_156":13775,"_187":188,"_191":13776,"_193":13777,"_92":13778,"_185":38,"_120":13779,"_160":13781,"_39":13783},"blt1c94ebb7f0a84fd3","EVB- Automatiseren-Partner","2025-09-15T14:59:08.919Z","2026-03-05T13:51:50.437Z","14519350","2024_Q4_BOL_B2B_EVB_Automatiseren_50_1458.jpg",{},[7950,12941,128,13780],"model-29/09/2027",{"_162":13782,"_164":264,"_165":166,"_90":108},"2026-03-05T14:13:20.861Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1c94ebb7f0a84fd3/68c829bcc21cdf1dc4a1512d/2024_Q4_BOL_B2B_EVB_Automatiseren_50_1458.jpg","A man in a yellow shirt scans a toy box with a barcode scanner in a warehouse. He stands next to a conveyor belt with colorful packages and smiles while working.",{"_39":13786,"_37":38},{"_27":118,"_42":118},"2026-02-12T11:49:49.949Z",[13789,13795,13801,13807,13813],{"_493":13790},{"_27":13791,"_53":13792,"_119":13794},"Why choose third party logistics?",{"_55":13793},"cs140b10edbbedecc6","

Third party logistics helps you to:

Deliver faster
Increase your conversion with shorter delivery times
Improve the customer experience with reliable fulfilment

",{"_493":13796},{"_27":13797,"_53":13798,"_119":13800},"What bol offers you",{"_55":13799},"csf67b75c834b982bf","

A shortlist of third party logistics providers, selected based on pilot results and performance
Guidance from your bol account developer when choosing the right party
Full control over your fulfilment strategy

",{"_493":13802},{"_27":13803,"_53":13804,"_119":13806},"What you can expect",{"_55":13805},"cs99e83025c32f668e","

Direct contact with the logistics party, without a contract with bol
A flexible setup that suits your business
Secure data exchange via the Retailer Application Programming Interface (API)
Optional and supplementary to Shipping via bol

",{"_493":13808},{"_27":13809,"_53":13810,"_119":13812},"Interested?",{"_55":13811},"csee4d9df260ddfd25","Contact person QLS:\n
Jeroen Adelmund, Manager Commercial Account Management",{"_874":13814},{"_876":877,"_53":13815,"_880":13817,"_881":13818},{"_55":13816},"csdc34f7ae580b6988","

about third party logistics

",[13819,13827,13835],{"_1011":13820},{"_1013":13821,"_53":13822,"_1017":13824,"_280":13825},"What does it cost?",{"_55":13823},"csaf5744ce08897c44","

You only pay the service fees of the third party logistics provider. bol does not earn from this collaboration.

",{"_39":13826,"_37":38},{"_27":118,"_42":118},{"_1011":13828},{"_1013":13829,"_53":13830,"_1017":13832,"_280":13833},"Can I work with more than one third party?",{"_55":13831},"csca09a16ca9b1f1f1","

Yes, you can. This depends on your product range and your strategy.

",{"_39":13834,"_37":38},{"_27":118,"_42":118},{"_1011":13836},{"_1013":13837,"_53":13838,"_1017":13840,"_280":13841},"Can I switch to Shipping via bol later?",{"_55":13839},"cs5b937f9b67414046","

Yes, you can always. This solution is optional and supplementary to Shipping via bol.

",{"_39":13842,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[13846,13847,13848,13849,13850,13852,13853,13854,13855],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":12297},{"_125":136,"_127":9317},{"_125":139,"_127":13851},"diensten_van_derden",{"_125":142,"_127":143},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12303,"_127":12304},"deliver-faster-with-third-party-logistics-providers","2026-04-23T12:53:52.736Z","/en/cdp/deliver-faster-with-third-party-logistics-providers",{"_162":13860,"_164":12032,"_165":166,"_90":108},"2026-04-23T12:53:56.444Z",{"_55":13862},"csa0ee5d2fe8a27ca6",[],[],"2025-11-20T15:45:15.546Z","2026-04-13T07:13:24.849Z",{},{"_162":13869,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:50.611Z",{"_105":233,"_55":13871,"_27":13872,"_102":13873,"_169":13956,"_120":15286,"_90":91,"_97":98,"_158":12032,"_95":15287,"_156":15288,"_92":15289,"_88":5195,"_94":38,"_160":15290},"blt94a93bfd838657ac","Bestelling behandelen & verzenden - vvb",[13874],{"_105":238,"_55":13875,"_88":2712,"_90":108,"_92":13876,"_94":38,"_95":13877,"_97":112,"_113":38,"_114":13878,"_244":13879,"_116":13936,"_209":13938,"_120":13939,"_122":13940,"_27":13950,"_154":13951,"_156":13952,"_158":12032,"_39":13953,"_160":13954},"blt2c660394e4df555e",{},"2026-01-12T10:21:39.371Z","Do you want to confirm an order with a shipping label from Shipping via bol? Here you will find a step-by-step plan.",[13880],{"_4735":13881},{"_4737":13882,"_53":13883,"_4740":118,"_4742":13885},"Step-by-step plan for processing orders",{"_55":13884},"cse12dc54c12292269",[13886,13892,13917,13931],{"_4745":13887,"_53":13888,"_4749":13890,"_4751":13891},"Order received",{"_55":13889},"cs254b2608d3264198","

Have you received an order for items where you have set the Shipping via bol delivery promise? Go to your orders overview in the seller account and then to the 'Shipping via bol' tab.

Orders in the 'Shipping via bol' tab are sorted by the date on which you must hand them over to the carrier. The orders you need to process first are at the top. It is important to adhere to the indicated date and not to drop off your orders earlier or later.

Please note: don't forget to confirm orders on time. If you have not confirmed the order by the 3rd day after the latest delivery date, the order will expire and be automatically cancelled. After cancelling the order, it will no longer be visible in your account and you will no longer be able to receive payment for it, even if you have delivered the order.

",[],{"_4745":13893,"_53":13894,"_4749":13896,"_4751":13897},"Select a shipping label",{"_55":13895},"csc6b91f9b7edae189","

A shipping label is suggested. If you wish, you can adjust this shipping label and, for example, choose a parcel label instead of a mailbox label. You do this by hovering your mouse over the relevant order, so that a pencil appears, with which you can change the shipping label.

",[13898,13905,13910],{"_343":13899},{"_27":5206,"_53":13900,"_119":13902,"_349":504,"_302":351,"_280":13903},{"_55":13901},"csbf941259fa5edf0b","

For deliveries on Mondays, you can only choose a shipping label. This is because no mailbox deliveries are made on Mondays.

",{"_39":13904,"_37":38},{"_27":118,"_42":118},{"_493":13906},{"_27":118,"_53":13907,"_119":13909},{"_55":13908},"cs2fbcf57b5179c3b8","

Click 'Download shipping label' to download the shipping label, then click 'Process'. This can also be done in bulk for 25 orders at a time. You have now completed all the steps in the seller account.

Currently, it is not yet possible to link multiple labels to one or different orders. We are working on this.

",{"_343":13911},{"_27":5206,"_53":13912,"_119":13914,"_349":504,"_302":351,"_280":13915},{"_55":13913},"csb859ca398319e18f","

Each shipping label has its own terms and conditions and maximum packaging dimensions. In addition, drop off and delivery times also vary per label. If you change the shipping label, you will see a different 'Drop off by' time that you must adhere to, so that the order is delivered to the customer on time.

",{"_39":13916,"_37":38},{"_27":118,"_42":118},{"_4745":13918,"_53":13919,"_4749":13921,"_4751":13922},"Drop off or have package(s) picked up",{"_55":13920},"cs711f45eaaa5a849c","

With Shipping via bol, we take responsibility for the delivery of your orders. You are only responsible for handing over the orders to the delivery service on time. You can choose to drop off your packages yourself or use the collection service. If you choose to hand over your package orders to your own pickup service or deliver them directly to a depot, this is at your own risk. Before dropping off your packages, always check the latest drop off time of the drop off point.

",[13923],{"_343":13924},{"_27":13925,"_53":13926,"_119":13928,"_349":4803,"_302":351,"_280":13929},"Drop-off date",{"_55":13927},"csd036fef8639c9fe6","

If you use Shipping via bol, your customers have the option to choose a future delivery date (up to 4 weeks in advance). The customer consciously chooses this date. Therefore, it is important to hand over the package to the carrier on the indicated date in the seller account. This ensures the order is delivered on the correct date.

",{"_39":13930,"_37":38},{"_27":118,"_42":118},{"_4745":10664,"_53":13932,"_4749":13934,"_4751":13935},{"_55":13933},"cs0459e13ea80ad167","

That's it, your work is done! It is now up to the carrier to deliver your packages to the customer on time. You are not responsible for this and will therefore no longer be held accountable for it.

",[],{"_27":13937,"_119":118},"Process orders via 'Shipping via bol'","Everything on order shipping, handling, and 'Shipping via bol' labels",[],[13941,13942,13943,13944,13945,13947,13948,13949],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":13946},"vvb",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"process-order-via-shipping-via-bol","Process order","2026-03-23T11:51:35.549Z","/en/idp/process-order-via-shipping-via-bol",{"_162":13955,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:57.834Z",[13957,14048,14129,14243,14322,14447,14519,14568,14682,14796],{"_102":13958,"_53":14045,"_169":14047},[13959],{"_105":238,"_55":13960,"_90":108,"_92":13961,"_94":38,"_88":177,"_95":13962,"_97":112,"_113":38,"_114":13963,"_244":13964,"_116":14028,"_209":118,"_120":14029,"_122":14030,"_27":14039,"_154":14040,"_156":14041,"_158":12032,"_39":14042,"_160":14043},"blt3d8bc03c788282bb",{},"2026-01-27T14:15:22.841Z","Customers find fast delivery very important. But even more important is that we deliver on our promises. We strive for this every day, but sometimes it's not possible. To still show customers a realistic delivery time, we use the Service Framework.",[13965,13971,13979,13985,13990],{"_493":13966},{"_27":13967,"_53":13968,"_119":13970},"What is the Service Framework?",{"_55":13969},"cs1fcc9832ed96ccc3","

The Service Framework means that for some items, we temporarily extend the delivery time. This applies to items shipped via Shipping via bol. Customers will then see an adjusted delivery time. We always choose the shortest achievable delivery time.

For example:

Without Service Framework: ordered before 23:59, delivered tomorrow.
With a 1-day Service Framework: delivered by [date 2 days later] at the latest.

If the daily capacity is reached and the Service Framework is already in use, it can sometimes happen that we offer a Service Framework longer than 48 hours.

",{"_343":13972},{"_27":13973,"_53":13974,"_119":13976,"_349":4803,"_302":303,"_280":13977},"Please note a different drop-off time",{"_55":13975},"csfb9ddac8b2e89f86","

It is possible that the drop off time changes when a Service Framework is activated. Always adhere to the indicated drop-off time in your seller account. This way, we can plan the capacity for Shipping via bol as effectively as possible.

",{"_39":13978,"_37":38},{"_27":118,"_42":118},{"_493":13980},{"_27":13981,"_53":13982,"_119":13984},"When do we use the Service Framework?",{"_55":13983},"cs7c84425d456d1e02","

We deploy the Service Framework when we are temporarily unable to deliver as quickly as usual. For example, during holidays, busy periods, or a system disruption. When we need to activate the Service Framework, it often means that the carrier network is very busy. If a Service Framework is active, you can choose to temporarily switch to your own shipping. Please note that the network you use for shipping is likely also delayed, and in that case, also provide a realistic delivery promise.

On-time delivery greatly influences customer satisfaction — and satisfied customers are our shared goal. This way, we prevent unnecessary questions and negative reviews, and ensure satisfied customers.

Want to stay informed about your delivery promise? Regularly check the Current Status page.

",{"_312":13986},{"_314":13987,"_53":13988,"_318":7657},"FAQ Service Framework",{"_55":13989},"csd0da7d6cdb7cfb95",{"_874":13991},{"_876":877,"_53":13992,"_880":13994,"_881":13995},{"_55":13993},"cs71bbeb7fcc513357","

about the Service Framework.

",[13996,14004,14012,14020],{"_1011":13997},{"_1013":13998,"_53":13999,"_1017":14001,"_280":14002},"Is the Service Framework deployed for everyone?",{"_55":14000},"cs339d5893e0a55b9d","

Yes, the Service Framework is deployed for all partners who use Shipping via bol, including bol itself.

",{"_39":14003,"_37":38},{"_27":118,"_42":118},{"_1011":14005},{"_1013":14006,"_53":14007,"_1017":14009,"_280":14010},"As a Shipping via bol user, do I have insight into which items the Service Framework applies to?",{"_55":14008},"cs9799bbcd7a66884f","

Unfortunately, this is not possible; we hope to be able to provide this in the future.

",{"_39":14011,"_37":38},{"_27":118,"_42":118},{"_1011":14013},{"_1013":14014,"_53":14015,"_1017":14017,"_280":14018},"Can I prevent the Service Framework from applying to my items?",{"_55":14016},"csf5bff2e4e88d0a14","

Unfortunately, the deployment of the Service Framework cannot be prevented. However, you can influence your delivery promise by using a Shipping via bol service with a faster delivery promise, such as Shipping via bol Compleet, or by using a Fast Delivery point.

",{"_39":14019,"_37":38},{"_27":118,"_42":118},{"_1011":14021},{"_1013":14022,"_53":14023,"_1017":14025,"_280":14026},"The delivery promise for my item has been extended, but I can deliver faster myself, what can I do now?",{"_55":14024},"csa4cac3306e0d4838","

If you see that the Service Framework is active on your item pages and you can fulfill a shorter delivery promise yourself? Then you can choose to temporarily ship these items from your own stock.

",{"_39":14027,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[14031,14032,14033,14034,14035,14036,14037,14038],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":7352},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"service-framework-shipping-via-bol","Service Framework","2026-03-23T11:54:47.235Z","/en/idp/service-framework-shipping-via-bol",{"_162":14044,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:27.638Z",{"_55":14046},"csc23ca5bc576d6bd6",[],{"_102":14049,"_53":14126,"_169":14128},[14050],{"_105":238,"_55":14051,"_90":108,"_92":14052,"_94":38,"_88":482,"_95":14053,"_97":112,"_113":38,"_114":14054,"_244":14055,"_116":14107,"_209":118,"_120":14110,"_122":14111,"_27":14120,"_154":14121,"_156":14122,"_158":12032,"_39":14123,"_160":14124},"blt6dd2933d2e310e2c",{},"2026-01-19T14:50:28.832Z","With Shipping via bol (Vvb), we handle the sending of your packages. Delivery promises can vary per region and collection method. So, make sure to check which delivery promises apply to you.",[14056,14062,14069,14085,14101],{"_493":14057},{"_27":14058,"_53":14059,"_119":14061},"Collection area",{"_55":14060},"csdaac5316a65420b0","

Within Shipping via bol, you can choose between Shipping via bol Standard and Shipping via bol Complete. Your options depend on your collection area. Not sure which collection area you belong to? You can check this in your seller account.

",{"_343":14063},{"_27":5206,"_53":14064,"_119":14066,"_349":504,"_302":303,"_280":14067},{"_55":14065},"cs356aff39945ea91c","

On this page, you will find the regular delivery promises for Shipping via bol. Sometimes, we may unexpectedly need to (temporarily) adjust the delivery promises. For example, due to high volumes in the delivery network, during holidays, or because of a malfunction. Therefore, always check this page for the most up-to-date status of Shipping via bol.

",{"_39":14068,"_37":38},{"_27":118,"_42":118},{"_523":14070},{"_27":14071,"_53":14072,"_119":118,"_528":57,"_529":14074,"_546":14084},"Delivery promise Shipping via bol with self drop off",{"_55":14073},"csd856967b4c4771ca",{"_55":14075,"_88":261,"_195":262,"_27":14076,"_97":264,"_158":264,"_95":14077,"_156":14077,"_187":534,"_191":14078,"_193":14076,"_92":14079,"_185":38,"_120":14080,"_160":14081,"_39":14083},"bltaa250a74deca4c09","Vvb-delivery-times-Ampere-Collection-area-Delivery-1.xlsx","2026-01-19T13:10:35.485Z","10443",{},[],{"_162":14082,"_164":264,"_165":166,"_90":108},"2026-01-19T13:12:01.691Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltaa250a74deca4c09/696e2d4b9022a763ef18cc9e/Vvb-delivery-times-Ampere-Collection-area-Delivery-1.xlsx","

* 1 or 2 days depends on whether you use a Regular or Fast Delivery Point.

",{"_523":14086},{"_27":14087,"_53":14088,"_119":118,"_528":57,"_529":14090,"_546":118},"Delivery promise Shipping via bol with collection service",{"_55":14089},"csae53044ad06e21eb",{"_55":14091,"_88":261,"_195":262,"_27":14092,"_97":264,"_158":264,"_95":14093,"_156":14093,"_187":534,"_191":14094,"_193":14095,"_92":14096,"_185":38,"_120":14097,"_160":14098,"_39":14100},"blt036d2cf0b06be0bb","Vvb-delivery-times-Ampere-Collection-area-Pickup (1).xlsx","2026-01-19T15:11:06.144Z","10769","Vvb-delivery-times-Ampere-Collection-area-Pickup_(1).xlsx",{},[],{"_162":14099,"_164":264,"_165":166,"_90":108},"2026-01-19T15:12:08.754Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt036d2cf0b06be0bb/696e498af1a876516bc9f570/Vvb-delivery-times-Ampere-Collection-area-Pickup_(1).xlsx",{"_493":14102},{"_27":14103,"_53":14104,"_119":14106},"Weekend orders",{"_55":14105},"cs145122a2443be028","

The delivery times for orders placed from Friday to Sunday vary per logistics service. Below, you'll find the different delivery times for self drop off or the collection service.

Self Drop-off

Shipping via bol Standard Regular Drop off Point

Orders placed on Friday before the order deadline will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.
Orders placed on Friday after the order deadline will be delivered on Tuesday.

Shipping via bol Standard Fast Delivery Point

Orders placed on Friday before the order deadline will be delivered tomorrow.
Orders placed on Friday after the order deadline will be delivered on Tuesday. (Unless you choose to drop off on Saturday with PostNL, then it will be delivered the day after tomorrow)

Shipping via bol Complete

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM on Friday will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.

Pick-up (pick-up moments are Monday to Friday)

Shipping via bol Standard

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM until Sunday will be delivered on Tuesday.

Shipping via bol Complete

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM on Friday will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.

",{"_27":14108,"_119":14109},"Delivery Promises Shipping via bol","With Shipping via bol (Vvb), you can send packages worry-free. Check here which delivery promises apply to your region and collection method.",[],[14112,14113,14114,14115,14116,14117,14118,14119],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"delivery-promises-shipping-via-bol","Delivery Promises","2026-03-23T12:02:15.152Z","/en/idp/delivery-promises-shipping-via-bol",{"_162":14125,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.455Z",{"_55":14127},"cs1c73e08f85434c31",[],{"_102":14130,"_53":14240,"_169":14242},[14131],{"_105":238,"_55":14132,"_90":108,"_92":14133,"_94":38,"_88":14134,"_95":14135,"_97":112,"_113":38,"_114":14136,"_244":14137,"_116":14222,"_209":118,"_120":14225,"_122":14226,"_27":14235,"_154":14223,"_156":14236,"_158":14153,"_39":14237,"_160":14238},"blt2600133b5032545b",{},14,"2026-01-08T08:32:58.024Z","During sustained pressure on the delivery network, a disruption, or other incidents, it may be necessary to extend the delivery times for Shipping via bol. On this page, you can see per service if an extension of the delivery promise is active.",[14138,14145,14163,14169,14177,14214],{"_343":14139},{"_27":5206,"_53":14140,"_119":14142,"_349":350,"_302":303,"_280":14143},{"_55":14141},"csb030dffd9a56404a","

Due to a strike at Bpost, the delivery promise for DHL flows to Belgium have been extended by 24 hours.

",{"_39":14144,"_37":38},{"_27":118,"_42":118},{"_523":14146},{"_27":14147,"_53":14148,"_119":118,"_528":57,"_529":14150,"_546":14162},"Current delivery promises Shipping via bol",{"_55":14149},"cs84e8f6b2af8531cf",{"_55":14151,"_88":261,"_27":14152,"_97":14153,"_158":14153,"_95":14154,"_156":14154,"_187":534,"_191":14155,"_193":14156,"_92":14157,"_195":-5,"_185":38,"_120":14158,"_160":14159,"_39":14161},"bltfd9b11b5cb2f8f5c","Actuele-Status-NEW-12-05-2026_JK (1).xlsx","blt3900a59f137dc333","2026-05-12T09:18:33.511Z","18797","Actuele-Status-NEW-12-05-2026_JK_(1).xlsx",{},[],{"_162":14160,"_164":12032,"_165":166,"_90":108},"2026-05-13T08:50:22.134Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfd9b11b5cb2f8f5c/6a02f069751e95283d8c07db/Actuele-Status-NEW-12-05-2026_JK_(1).xlsx","

🔁Last update: 12-05-2026

You can find the regular delivery promises for Shipping via bol on this page.

",{"_493":14164},{"_27":14165,"_53":14166,"_119":14168},"Prepare for the spring holidays",{"_55":14167},"cs15886f7a4267131e","

We expect a busy period ahead. To keep our delivery promise to customers, we'll apply the Service Framework more frequently. These adjustments are based on carrier updates and insights from previous years.

",{"_343":14170},{"_27":14171,"_53":14172,"_119":14174,"_349":4803,"_302":351,"_280":14175},"Important: stick to the transfer moment",{"_55":14173},"cs3318301866607feb","

Always transfer the order at the indicated transfer moment in your dashboard. Even if this moment is (1 day) longer than you would expect.

",{"_39":14176,"_37":38},{"_27":118,"_42":118},{"_874":14178},{"_876":877,"_53":14179,"_880":118,"_881":14181},{"_55":14180},"cse8f15fdb3083de1f",[14182,14190,14198,14206],{"_1011":14183},{"_1013":14184,"_53":14185,"_1017":14187,"_280":14188},"Extension of delivery promise",{"_55":14186},"csd9bcee636bab7194","

On some days or weeks during peak periods, the delivery promise may be extended by 1 or more days. This gives the carrier more room to deliver orders according to agreements, keeping the customer satisfied and fulfilling our promise to our partners. Please ensure you transfer the order at the indicated transfer moment in your dashboard.

",{"_39":14189,"_37":38},{"_27":118,"_42":118},{"_1011":14191},{"_1013":14192,"_53":14193,"_1017":14195,"_280":14196},"Delivery promise on Friday Shipping via bol Standard PostNL drop off",{"_55":14194},"csfbcda6f5cc7efda6","

On Fridays, the delivery promise is set to 72 hours. Because letterbox parcels are not delivered on Mondays, the system automatically chooses a parcel label. This is an undesirable situation for partners who receive a letterbox parcel order on Friday. With a delivery promise for Tuesday, the partner will have access to a letterbox parcel label.

",{"_39":14197,"_37":38},{"_27":118,"_42":118},{"_1011":14199},{"_1013":14200,"_53":14201,"_1017":14203,"_280":14204},"Transfer moment moved",{"_55":14202},"cs714df88d0699d5b7","

It may be that you have to drop off your parcels later than expected. To prevent peak busy periods and ensure smooth logistical flow, transfer moments are adjusted at certain times. Orders that you would normally transfer today, in this case, only need to be handed over to the carrier a day later. Always stick to the indicated transfer moment in your dashboard.

",{"_39":14205,"_37":38},{"_27":118,"_42":118},{"_1011":14207},{"_1013":14208,"_53":14209,"_1017":14211,"_280":14212},"Different label assigned for Shipping via bol Complete",{"_55":14210},"csa3fc5037ed35a067","

With Shipping via bol Complete, you may be assigned a different label than expected. To prevent peak busy periods and ensure a smooth logistical flow, other labels are assigned in some cases. For example, orders from last night, which you would normally send with the DHL Same Day Delivery network, may now receive a label for the PostNL Next Day network. Conversely, orders from during the day, which you would normally send with the Ampere PostNL Next Day network, may now receive a label from the DHL Same Day Delivery network.

",{"_39":14213,"_37":38},{"_27":118,"_42":118},{"_4555":14215},{"_280":14216,"_53":14220},{"_39":14217,"_37":57},{"_27":14218,"_42":14219},"Check the forecast","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltab86fdb6cf3cc119/69df4dff06575b4c98bddc3d/SK_verwachting_Vvb_VJF_2026_-_def_.pdf",{"_55":14221},"csa282bf6bd721beca",{"_27":14223,"_119":14224},"Current status","Read here the current status of Shipping via bol and find out if delivery times have been adjusted due to busyness, disruptions, or other circumstances.",[],[14227,14228,14229,14230,14231,14232,14233,14234],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"current-status-delivery-promises-shipping-via-bol","2026-05-12T09:18:35.455Z","/en/idp/current-status-delivery-promises-shipping-via-bol",{"_162":14239,"_164":12032,"_165":166,"_90":108},"2026-05-13T08:50:22.012Z",{"_55":14241},"cse98f365cc9228591",[],{"_102":14244,"_53":14319,"_169":14321},[14245],{"_105":238,"_55":14246,"_90":108,"_92":14247,"_94":38,"_88":532,"_95":14248,"_97":112,"_113":38,"_114":14249,"_244":14250,"_116":14301,"_209":118,"_120":14303,"_122":14304,"_27":14313,"_154":14314,"_156":14315,"_158":12032,"_39":14316,"_160":14317},"bltda9b706722d3c3c0",{},"2026-01-12T09:24:06.109Z","Are you working with the Retailer API and do you want to use the Shipping via bol service? You can find all information here.",[14251,14256,14275,14291],{"_493":14252},{"_27":118,"_53":14253,"_119":14255},{"_55":14254},"cs4de4d5040e783c8a","

Shipping via bol is made available via the Retailer API; you can find the information here. You can connect to this yourself. Are you working with an ecosystem partner? Then first check if your ecosystem partner has already integrated Shipping via bol.

",{"_12505":14257},{"_27":14258,"_53":14259,"_119":14261,"_181":14262},"Does Shipping via bol also work with my ecosystem partner's software/tool?",{"_55":14260},"cs28fff6dcd06a8d68","

Shipping via bol orders must be processed with Shipping via bol shipping labels. This requires changes in software. Many ecosystem partners are working to support Shipping via bol. In the overview below, you can see the status per ecosystem partner.

Please note: if you are working with multiple ecosystem partners and your order processing software is not directly linked to bol, then Shipping via bol unfortunately does not work yet.

",{"_181":14263,"_205":14274,"_300":301,"_8100":118},{"_55":14264,"_88":261,"_27":14265,"_195":262,"_97":8089,"_158":8089,"_95":14266,"_156":14266,"_187":266,"_191":14267,"_193":14268,"_92":14269,"_185":38,"_120":14270,"_160":14271,"_39":14273},"blt83283929ca517b77","Pakket versturen via bol.png","2025-11-20T09:57:07.342Z","248281","Pakket_versturen_via_bol.png",{},[],{"_162":14272,"_164":264,"_165":166,"_90":108},"2026-01-12T10:07:23.138Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt83283929ca517b77/691ee5f39ffe1a60aeca5556/Pakket_versturen_via_bol.png","Route for sending via bol.",{"_523":14276},{"_27":14277,"_53":14278,"_119":14280,"_528":57,"_529":14281,"_546":118},"Find your ecosystem partner's software/tool",{"_55":14279},"csb8f8f9cab5e11689","

This overview only contains the majority of the relevant ecosystems.

There are also multiple possible routes. For example, you might only use MyParcel or Picqer without indicated source systems.

",{"_55":14282,"_88":261,"_195":262,"_27":14283,"_97":264,"_158":264,"_95":14284,"_156":14284,"_187":534,"_191":14285,"_193":14283,"_92":14286,"_185":38,"_120":14287,"_160":14288,"_39":14290},"bltaa995326604393e7","Tabel-partnerplatform-VVB_EN-2-2.xlsx","2026-01-12T10:06:26.418Z","18226",{},[],{"_162":14289,"_164":264,"_165":166,"_90":108},"2026-01-12T10:07:23.118Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltaa995326604393e7/6964c7a2fa80957372746cb8/Tabel-partnerplatform-VVB_EN-2-2.xlsx",{"_343":14292},{"_27":14293,"_53":14294,"_119":14296,"_349":513,"_302":5893,"_280":14297},"Not yet familiar with Automate via bol?",{"_55":14295},"csa66810bf23576823","

With Automate via bol, you create a connection between your own computer system and your bol seller account, so that you can manage your sales via bol from one place. Please keep in mind that data from your system overwrites the data in the seller account, and make sure your Shipping via bol orders are correctly in your own system.

",{"_39":14298,"_37":57},{"_27":14299,"_42":14300},"More information","https://partnerplatform.bol.com/en/need-help/automate/",{"_27":14302,"_119":118},"Automate and Shipping via bol",[],[14305,14306,14307,14308,14309,14310,14311,14312],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"retailer-api-shipping-via-bol","Automizing and Shipping via bol","2026-03-23T13:28:52.682Z","/en/idp/retailer-api-shipping-via-bol",{"_162":14318,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:28.376Z",{"_55":14320},"csdd27c24d3817dbef",[],{"_102":14323,"_53":14444,"_169":14446},[14324],{"_105":238,"_55":14325,"_90":108,"_92":14326,"_94":38,"_88":110,"_95":14327,"_97":112,"_113":38,"_114":14328,"_244":14329,"_116":14425,"_209":118,"_120":14427,"_122":14428,"_27":14439,"_154":14426,"_156":14440,"_158":264,"_39":14441,"_160":14442},"blt5dbfbeba81cb2f57",{},"2026-01-12T08:52:15.512Z","For a smooth delivery and satisfied customers, it is important that the item packaging dimensions are filled in correctly. Based on this, we determine how an item will be shipped. Read more here about pre-notifying dimensions.",[14330,14335,14341,14359,14367,14371],{"_493":14331},{"_27":118,"_53":14332,"_119":14334},{"_55":14333},"cs83e64c7f60f495ec","

Based on the item packaging dimensions (length, width, height) and weight, you can offer the best shipping options. The more accurate the dimensions, the better we can help the customer. We use these dimensions to determine:

Whether the parcel fits through the letterbox
Whether it can be delivered to a collection point
Which carrier and delivery option are possible

Research from bol shows that entering the correct dimensions can save a lot of time and increases the chance of positive reviews. For example, customer satisfaction is 23 percentage points higher for items with entered dimensions, and reliable handling by carriers also increases by 10 percentage points. Entering the correct dimensions therefore leads to better delivery performance and fewer customer questions!

",{"_493":14336},{"_27":14337,"_53":14338,"_119":14340},"Which dimensions are we talking about?",{"_55":14339},"cs5b0ae201aea679ca","

By dimensions, we mean the packaging of the item itself — for example, the LEGO box — and not the shipping packaging.

",{"_4735":14342},{"_4737":14343,"_53":14344,"_4740":118,"_4742":14346},"How do you enter the correct dimensions?",{"_55":14345},"cs0342b910f3cb3cc8",[14347,14353],{"_4745":14348,"_53":14349,"_4749":14351,"_4751":14352},"Open your seller account",{"_55":14350},"cs8974eadc0d95f1ba","

Select the item and go to the 'Content' tab

",[],{"_4745":14354,"_53":14355,"_4749":14357,"_4751":14358},"Scroll to ‘Optional’ and enter the dimensions and weight",{"_55":14356},"cs2bb06835e3937f89","

Always fill in all fields: length, width, height, and weight
Use centimeters and kilograms
If in doubt, measure the packaging. Do not enter estimates!
Check if the entry is correct before saving

",[],{"_343":14360},{"_27":14361,"_53":14362,"_119":14364,"_349":504,"_302":303,"_280":14365},"Prevent inconvenience for your customer!",{"_55":14363},"cs7b4eeb132e9c3481","

If the item dimensions are not entered or are incorrect (for example, 1x1x1 mm or entered in millimeters instead of centimeters), we cannot make a good estimate of the delivery options. This can lead to the customer having to stay at home unnecessarily. For example: the parcel fits through the letterbox, but we have not communicated that in advance. As a result, the customer waits at home for a parcel delivery.

",{"_39":14366,"_37":38},{"_27":118,"_42":118},{"_312":14368},{"_314":877,"_53":14369,"_318":7657},{"_55":14370},"cs0e765128db65dc06",{"_874":14372},{"_876":877,"_53":14373,"_880":14375,"_881":14376},{"_55":14374},"cs611d802d08902ca8","

about pre-notifying dimensions

",[14377,14385,14393,14401,14409,14417],{"_1011":14378},{"_1013":14379,"_53":14380,"_1017":14382,"_280":14383},"What happens if I don't enter any dimensions?",{"_55":14381},"csee3865d56ce3a232","

Then we only offer parcel delivery. The customer then needs to be at home and has fewer choices. This impacts customer satisfaction and conversion.

",{"_39":14384,"_37":38},{"_27":118,"_42":118},{"_1011":14386},{"_1013":14387,"_53":14388,"_1017":14390,"_280":14391},"What happens if I accidentally enter incorrect dimensions?",{"_55":14389},"csbe3ed9e907e9a3f9","

Then we might make an incorrect estimate. This can lead to a failed delivery or a return shipment. Therefore, check your entry carefully.

",{"_39":14392,"_37":38},{"_27":118,"_42":118},{"_1011":14394},{"_1013":14395,"_53":14396,"_1017":14398,"_280":14399},"Do I also need to enter the weight?",{"_55":14397},"cs4b07d5c761f64f8d","

Yes, the weight is just as important as the dimensions. We also use this to determine the shipping options.

",{"_39":14400,"_37":38},{"_27":118,"_42":118},{"_1011":14402},{"_1013":14403,"_53":14404,"_1017":14406,"_280":14407},"What if my item has different packaging?",{"_55":14405},"cs1f3285247147a062","

Provide the dimensions of the packaging in which the specific item is shipped. If you have multiple variants, enter this per item or EAN.

",{"_39":14408,"_37":38},{"_27":118,"_42":118},{"_1011":14410},{"_1013":14411,"_53":14412,"_1017":14414,"_280":14415},"Where can I enter the dimensions?",{"_55":14413},"csf8c3d771d536f5e2","

Via the Partnerplatform, under the ‘Content’ tab. Make sure you fill in all four fields: length, width, height, and weight.

",{"_39":14416,"_37":38},{"_27":118,"_42":118},{"_1011":14418},{"_1013":14419,"_53":14420,"_1017":14422,"_280":14423},"I see that you apply stricter requirements than my carrier(s), why is that?",{"_55":14421},"cs3efa8bda3e7e50e3","

We apply stricter requirements than carriers because we take into account the extra space that the shipping box takes around the item. For example, for letterbox parcels, we use a maximum height of 3 cm, while carriers technically allow 3.2 cm.

",{"_39":14424,"_37":38},{"_27":118,"_42":118},{"_27":14426,"_119":118},"Pre-notifying dimensions",[],[14429,14430,14432,14434,14435,14436,14437,14438],{"_125":126,"_127":11860},{"_125":130,"_127":14431},"transactional",{"_125":133,"_127":14433},"grow",{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"pre-notifying-dimensions","2026-01-19T13:36:54.322Z","/en/idp/pre-notifying-dimensions",{"_162":14443,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.481Z",{"_55":14445},"cs4176bf6fd55ca67f",[],{"_102":14448,"_53":14516,"_169":14518},[14449],{"_105":238,"_55":14450,"_90":108,"_92":14451,"_94":38,"_88":2712,"_95":14452,"_97":112,"_113":38,"_114":14453,"_244":14454,"_116":14497,"_209":118,"_120":14500,"_122":14501,"_27":14510,"_154":14511,"_156":14512,"_158":12032,"_39":14513,"_160":14514},"blte82ca42bde60e9e6",{},"2026-01-12T15:17:38.494Z","Partners using Shipping via bol (PostNL or DHL) can set flexible working hours. This means you can specify until what time your shop is open for each working day.",[14455,14460,14467,14473,14492],{"_493":14456},{"_27":118,"_53":14457,"_119":14459},{"_55":14458},"cs917b5996494bbe0d","

Customers can place their Shipping via bol orders right up to the exact cut-off time. It's possible for an order to arrive up to 15 minutes after the cut-off time. Please note that these orders must still be delivered on the agreed day.

",{"_343":14461},{"_27":5206,"_53":14462,"_119":14464,"_349":350,"_302":351,"_280":14465},{"_55":14463},"csc0ce0d32c34a7623","

Working hours differ from collection times. Ensure that orders are delivered on the agreed day and within the collection times to guarantee timely arrival.

",{"_39":14466,"_37":38},{"_27":118,"_42":118},{"_493":14468},{"_27":14469,"_53":14470,"_119":14472},"Adjust",{"_55":14471},"cs98e5581a636ca99a","

Go to the settings screen and click on 'Working days'. You can then specify your latest working time and until when your shop is open for each day.

",{"_8080":14474},{"_27":118,"_53":14475,"_119":118,"_181":14477},{"_55":14476},"csb040a1eb2dd46d58",[14478],{"_181":14479,"_53":14489,"_205":14491,"_8100":118},{"_55":14480,"_88":261,"_27":14481,"_195":262,"_97":8089,"_158":8089,"_95":14482,"_156":14482,"_187":266,"_191":14483,"_193":14481,"_92":14484,"_185":38,"_120":14485,"_160":14486,"_39":14488},"blta536e260747f9766","VVB-instellingen.png","2025-11-20T10:12:09.577Z","79085",{},[],{"_162":14487,"_164":264,"_165":166,"_90":108},"2026-01-12T15:28:21.344Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta536e260747f9766/691ee979cc48d2c5d7a86a99/VVB-instellingen.png",{"_55":14490},"csbb047ac22805e588","Change your settings for Shipping via bol.",{"_493":14493},{"_27":118,"_53":14494,"_119":14496},{"_55":14495},"cs8d7e88f92682fe13","

Click the 'Check and save' button. You will see an overview with your chosen days and times. Select a start date for when the settings will take effect and save them. The adjustments will be active from the start date.

",{"_27":14498,"_119":14499},"Set flexible working hours Shipping via bol","Set flexible working hours for Shipping via bol. For each working day, specify until what time your shop is open. Read more here.",[],[14502,14503,14504,14505,14506,14507,14508,14509],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"flexibele-werktijden-instellen-vvb","Set flexible working hours","2026-03-23T13:31:09.346Z","/en/idp/flexibele-werktijden-instellen-vvb",{"_162":14515,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:28.351Z",{"_55":14517},"cs6591ed7d0aba6bfb",[],{"_102":14520,"_53":14565,"_169":14567},[14521],{"_105":238,"_55":14522,"_90":108,"_92":14523,"_94":38,"_88":184,"_95":14524,"_97":112,"_113":38,"_114":14525,"_244":14526,"_209":118,"_120":14548,"_122":14549,"_27":14558,"_154":14559,"_156":14560,"_158":112,"_39":14561,"_116":14562,"_160":14563},"blt273499022937ae35",{},"2026-01-29T11:18:48.742Z","You use Shipping via bol but still have to send parcels from your own website or other channels separately. That's quite annoying, as it costs you time and hassle every day. Ampère's Multi Channel Collection makes this easy. With Multi Channel Collection, Ampère takes all your parcels, whether they were sold via bol or not. All you have to do is label them and get them ready. It's efficient and competitively priced.",[14527,14533,14543],{"_493":14528},{"_27":14529,"_53":14530,"_119":14532},"The benefits of Ampère Multi Channel Collection",{"_55":14531},"cs4a7bdefb859e04b3","

One drop-off point for parcels from all your channels
Your parcels delivered within 24 hours in the Netherlands and Belgium
Delivery throughout Europe possible
Attractive rates

",{"_343":14534},{"_27":14535,"_53":14536,"_119":14538,"_349":11328,"_302":303,"_280":14539},"Want to know more about Multi Channel Collection?",{"_55":14537},"cs7e03c65f0076bbda","

Read more and sign up on the Ampère website.

",{"_39":14540,"_37":57},{"_27":14541,"_42":14542},"Find out more","https://amperebezorgt.nl/mcc/",{"_493":14544},{"_27":118,"_119":14545,"_53":14546},"

Want to know more about the rates? View them here.

",{"_55":14547},"cs2aed2b783f81ff5d",[],[14550,14551,14552,14553,14554,14555,14556,14557],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"ampere-multi-channel-collection","Ampère's Multi Channel Collection","2026-03-23T13:35:07.356Z","/nl/idp/ampere-multi-channel-collectie",{"_119":118,"_27":118},{"_162":14564,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:52.037Z",{"_55":14566},"cs784920e9ccd8e648",[],{"_102":14569,"_53":14679,"_169":14681},[14570],{"_105":238,"_55":14571,"_90":108,"_92":14572,"_94":38,"_88":2130,"_95":14573,"_97":112,"_113":38,"_114":14574,"_244":14575,"_116":14661,"_120":14664,"_122":14665,"_27":14674,"_154":14662,"_156":14675,"_158":12032,"_39":14676,"_209":118,"_160":14677},"blt67ea417d4517c45b",{},"2026-01-27T14:14:19.157Z","New: Shipping via bol Complete with Sunday pickup",[14576,14581,14587,14605],{"_493":14577},{"_27":118,"_53":14578,"_119":14580},{"_55":14579},"csb95520eecfe0ba99","

We are now introducing Sunday collection – the chance to improve your delivery promise during the weekend and strengthen your competitive position. Read more below about how it works and what the benefits are for you.

From January 27, you can sign up for Sunday collection. You sign up for a start date two weeks in advance.
Orders placed until Sunday 12:00 PM will be picked up by Ampère on Sunday between 1:00 PM and 3:00 PM.
These orders will be delivered by PostNL on Monday. Please note: PostNL does not deliver letters on Monday. You can therefore only register shipments as parcels.
You will receive Ampère-PostNL labels for your weekend orders until Sunday 12:00 PM, at the same favorable rate you are used to.

",{"_493":14582},{"_27":14583,"_53":14584,"_119":14586},"The benefits of Sunday collection via bol",{"_55":14585},"csdfeeeed73f9cce66","

Win the buy box more often on Sundays.
You offer improved delivery quality by spreading the workload after the weekend.
By shipping your weekend orders on Sunday, you reduce the busyness at the beginning of the week.
Be strong during peak times with an extra shipping moment on Sunday.

",{"_4735":14588},{"_4737":14589,"_53":14590,"_4740":14592,"_4742":14593},"Getting started with Sunday collection",{"_55":14591},"cs3aa9305f08d145cb","

Please note that signing up for this service is only possible with Ampère-PostNL. This means that you must also use Ampère-PostNL during the week. If you currently use DHL pickups in the afternoon, please change your settings in your seller account beforehand. Please note: there are differences in terms and conditions between DHL and PostNL. Make sure you are aware of these.

",[14594,14599],{"_4745":12176,"_53":14595,"_4749":14597,"_4751":14598},{"_55":14596},"cs310c001d83cd2b73","

From January 27, it is possible to sign up in your seller account if you already use Shipping via bol Complete. You sign up for a start date two weeks in advance.

Are you not yet using Shipping via bol Complete but are interested in Sunday collection? Please contact Partnerservice.

",[],{"_4745":14600,"_53":14601,"_4749":14603,"_4751":14604},"Start!",{"_55":14602},"cs4b74ce05a94bb338","

You sign up for a start date two weeks in advance. This means that two weeks after signing up, you can use the pickup service on Sundays.

",[],{"_874":14606},{"_876":877,"_53":14607,"_880":14609,"_881":14610},{"_55":14608},"cs7db1d59f3b702f58","

about Shipping via bol Complete with Sunday collection

",[14611,14619,14626,14633,14640,14647,14654],{"_1011":14612},{"_1013":14613,"_53":14614,"_1017":14616,"_280":14617},"What is Shipping via bol Complete with Sunday collection?",{"_55":14615},"cs6316cf7b9559a719","

We are adding a new service to our pickup service: the pickup of orders on Sundays for partners who use Shipping via bol Complete with pickup service. We want to give our partners the opportunity to improve their delivery promise, reduce the workload on Monday, and save on logistics costs.

",{"_39":14618,"_37":38},{"_27":118,"_42":118},{"_884":14620},{"_886":14621,"_53":14624},[14622],{"_55":14623,"_105":890},"blt932e538299478b14",{"_55":14625},"cs15c345b7bde2ca70",{"_884":14627},{"_886":14628,"_53":14631},[14629],{"_55":14630,"_105":890},"blt74f29a711adad18a",{"_55":14632},"cscf8f73687cbf86c8",{"_884":14634},{"_886":14635,"_53":14638},[14636],{"_55":14637,"_105":890},"bltbafb6ab00bc4807e",{"_55":14639},"cs8514a36fb0a9f083",{"_884":14641},{"_886":14642,"_53":14645},[14643],{"_55":14644,"_105":890},"blt2c3b61f8a6b689c2",{"_55":14646},"csa258c8bbb5b1b285",{"_884":14648},{"_886":14649,"_53":14652},[14650],{"_55":14651,"_105":890},"blt441f00607b2ddddc",{"_55":14653},"csfc3f54ea50539c91",{"_884":14655},{"_886":14656,"_53":14659},[14657],{"_55":14658,"_105":890},"bltce1e1baf1e20549e",{"_55":14660},"csb178c35e78192bc8",{"_27":14662,"_119":14663},"Sunday Collection","Shipping via bol Complete with Sunday collection: improve your delivery promise during the weekend and strengthen your competitive position.",[],[14666,14667,14668,14669,14670,14671,14672,14673],{"_125":126,"_127":11860},{"_125":130,"_127":7753},{"_125":133,"_127":12297},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"sunday-collection","2026-03-23T13:39:13.462Z","/nl/idp/zondagcollectie",{"_162":14678,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:52.060Z",{"_55":14680},"cs67c59442f88fe0ac",[],{"_102":14683,"_53":14793,"_169":14795},[14684],{"_105":238,"_55":14685,"_90":108,"_88":2130,"_92":14686,"_94":38,"_95":14687,"_97":112,"_113":38,"_114":14688,"_244":14689,"_116":14775,"_209":118,"_120":14778,"_122":14779,"_27":14788,"_154":14776,"_156":14789,"_158":12032,"_39":14790,"_160":14791},"bltd246cb141eaa78e5",{},"2026-01-15T07:46:00.509Z","Read all about the Shipping via bol drop-off points, Snel Bezorgd Points, and collection times.",[14690,14696,14702,14708,14714,14720,14726,14734,14738],{"_312":14691},{"_314":14692,"_53":14693,"_318":14695},"Regular drop-off points",{"_55":14694},"csed32e272c3918ae1","reguliere-inleverpunten",{"_493":14697},{"_27":14698,"_53":14699,"_119":14701},"Regular drop off points",{"_55":14700},"cs3b19e6c93047083b","

Orders received before your latest order time (3-6 PM) must be brought to a drop off point on the same day, before the collection time. At the collection time, the carrier picks up the dropped off parcels. Important: the collection time is often earlier than the closing time of the drop off point. Also ensure that the parcels have received a drop off scan before the collection time. The carrier then delivers the parcels to the customer 2 days after the order.

The collection time can vary per drop off point, per carrier, and per day of the week:

View PostNL drop off points
View DHL drop off points
Ampère for Shipping via bol Standard with drop off: open Monday to Friday from 9:00 AM to 6:00 PM, collection time 6:00 PM.

",{"_312":14703},{"_314":14704,"_53":14705,"_318":14707},"Snel Bezorgd Points",{"_55":14706},"csf5c55bea19c88901","snel-bezorgd-punten",{"_493":14709},{"_27":14710,"_53":14711,"_119":14713},"Snel Bezorgd Points: delivered tomorrow",{"_55":14712},"cs40f944a2a739c11c","

Ordered today, delivered tomorrow? This is possible with our Snel Bezorgd Points. Drop off orders received before your latest order time at a Snel Bezorgd Point before the collection time, and they will be delivered to your customer the next day. Orders at Snel Bezorgd Points must also have received a drop-off scan.

Advantages

Higher customer satisfaction due to 24-hour delivery
Increased chance of getting the buy box due to the fast delivery promise
More sales opportunities due to a stronger competitive position

How to get the advantages

For orders placed until late afternoon (3-6 PM), bring them to a Snel Bezorgd Point on the same day before the collection time.
Do this for 1 week, Monday through Friday, with at least 95% of your orders. Only then will the delivery promise be adjusted to 24 hours.
On the following Monday, we will evaluate whether 95% of your orders have been dropped off at the Snel Bezorgd Point.
If this is the case, we will send you an email, and your delivery promise will be adjusted starting from that Wednesday.

",{"_493":14715},{"_27":14716,"_53":14717,"_119":14719},"Where are the Snel Bezorgd Points?",{"_55":14718},"cscb8426b630ba00a3","

Snel Bezorgd Points can be found throughout the Netherlands. We are working on a nationwide network and continuously expanding the number of points. The Snel Bezorgd Network consists of all Ampère drop off points and PostNL Premium drop off points.

Ampère

Switch to Ampère in your seller account to use an Ampère Snel Bezorgd Point. The costs remain the same. Here's how it works:

Adjust your carrier in your seller account.
Fill in the requested information and choose the nearest Ampère point. View the Ampère Snel Bezorgd Points here.
Choose a desired start date and wait for email confirmation.
Check order time: ensure your latest order time is no later than 5:00 PM.
Report any changes to the fulfilment center.

PostNL

PostNL Snel Bezorgd Points are their Premium Point drop off points. You can find them via PostNL's business location finder:

Go to the PostNL location finder
Enter your location
Check 'PostNL Business Point'
Scroll down and check ‘Premium’ under ‘Service types’.

DHL

DHL Businesspoints are the designated locations for fast delivery. You can find these via the DHL website:

• Go to the DHL location finder

• Enter your location

• Select 'DHL Businesspoint'

",{"_493":14721},{"_27":14722,"_53":14723,"_119":14725},"Shipping via bol Complete drop off points",{"_55":14724},"cs6cd70391bd1eccdd","

Want to know which drop off points you can use for your Shipping via bol Complete parcels? View Ampère's drop-off points here. You can identify the drop off points valid for Shipping via bol Complete with self drop off by the text 'Shipping via bol Complete' when you click on the point.

",{"_343":14727},{"_27":14728,"_53":14729,"_119":14731,"_349":350,"_302":351,"_280":14732},"Be cautious with parcel lockers",{"_55":14730},"cs17de2cec9732baaf","

Do not drop off parcels at a parcel locker, but at a service point where an employee scans the parcel directly. With an incorrect scan, such as at a parcel locker, a parcel must first be picked up by PostNL or DHL. This means that even if you have dropped off your parcels on time, they may arrive late. Sometimes dropping off at a parcel locker goes well, but it is wiser to choose more certainty by having your parcels scanned directly at a service point.

",{"_39":14733,"_37":38},{"_27":118,"_42":118},{"_312":14735},{"_314":877,"_53":14736,"_318":7657},{"_55":14737},"cs031047da6154c48a",{"_874":14739},{"_876":877,"_53":14740,"_880":118,"_881":14742},{"_55":14741},"cs22f734cd341c08c8",[14743,14751,14759,14767],{"_1011":14744},{"_1013":14745,"_53":14746,"_1017":14748,"_280":14749},"What about Saturday shipments?",{"_55":14747},"cs5a480c054acc8041","

PostNL:

You can drop off your parcels at a PostNL point with a Saturday collection time. These shipments are not included in the measurement for the delivery promise. Please note: sometimes a point is open on Saturday, but does not have a collection time. In that case, your parcels will not be picked up.

Ampère:

Unfortunately, the Ampère drop-off points are only open on weekdays. You can adjust your working days to match Ampère's or arrange your weekend sales via a separate retailer ID. Choose 'own shipping method' or Shipping via bol Standard and drop off Saturday parcels at a regular drop-off point with a Saturday collection time.

",{"_39":14750,"_37":38},{"_27":118,"_42":118},{"_1011":14752},{"_1013":14753,"_53":14754,"_1017":14756,"_280":14757},"Can I use Snel Bezorgd via Ampère if my items are in a fulfilment center?",{"_55":14755},"cs80c46f2ce775d148","

If your fulfilment center becomes an Ampère Snel Bezorgd Point, you can use it. You will then need to change your carrier to Ampère. The fulfilment center will then hand over all your shipments to Ampère from the start date. You will then receive a 24-hour delivery promise for the shipments you send via bol and drop off yourself.

",{"_39":14758,"_37":38},{"_27":118,"_42":118},{"_1011":14760},{"_1013":14761,"_53":14762,"_1017":14764,"_280":14765},"What about shipments to Belgium?",{"_55":14763},"cscee678e404758f95","

The delivery promise applies to shipments within the Netherlands and to Belgium.

",{"_39":14766,"_37":38},{"_27":118,"_42":118},{"_1011":14768},{"_1013":14769,"_53":14770,"_1017":14772,"_280":14773},"I want to drop off at an Ampère Snel Bezorgd Point, but I don't see this option in my seller account?",{"_55":14771},"cs4bbad33a417fc61d","

This may be because you do not have the correct access rights. Please contact Partnerservice and indicate that you would like to receive the rights for Shipping via bol drop-off with Ampère.

",{"_39":14774,"_37":38},{"_27":118,"_42":118},{"_27":14776,"_119":14777},"Drop-off points and Snel Bezorgd Points","Read all about Shipping via bol drop-off points, Snel Bezorgd Points, and collection times to ship your parcels efficiently.",[],[14780,14781,14782,14783,14784,14785,14786,14787],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"drop-off-points-shipping-via-bol","2026-04-17T11:53:30.818Z","/en/idp/drop-off-points-shipping-via-bol",{"_162":14792,"_164":12032,"_165":166,"_90":108},"2026-04-17T11:53:33.742Z",{"_55":14794},"csa117f3c895ccf574",[],{"_102":14797,"_169":15283,"_53":15284},[14798],{"_105":238,"_55":14799,"_88":177,"_90":108,"_92":14800,"_94":38,"_95":14801,"_97":112,"_113":38,"_114":14802,"_244":14803,"_116":15265,"_209":118,"_120":15267,"_122":15268,"_27":15277,"_154":15278,"_156":15279,"_158":12032,"_39":15280,"_160":15281},"blt8f914d44824012c6",{},"2026-01-27T10:16:57.294Z","With Shipping via bol, we take care of sending your packages. You can choose between Shipping via bol Standard and Shipping via bol Complete. Additionally, you can drop off the packages yourself or use the pickup service. Below you will find frequently asked questions about these services. Is your question not listed, but you still want a suitable answer? Contact Partnerservice and our experts will be happy to help you further. ",[14804,14810,14911,14917,14973,14979,15076,15082,15137,15143,15170,15176,15196,15202,15256],{"_312":14805},{"_314":14806,"_53":14807,"_318":14809},"Frequently asked questions (General)",{"_55":14808},"cs8025a9798fb93067","general-shipping-via-bol",{"_874":14811},{"_876":14812,"_53":14813,"_880":118,"_881":14815},"General questions about Shipping via bol",{"_55":14814},"cs3b03658fb2765d1f",[14816,14824,14831,14838,14845,14852,14859,14866,14873,14880,14888,14896,14903],{"_1011":14817},{"_1013":14818,"_53":14819,"_1017":14821,"_280":14822},"Can I send part of my product range via Shipping via bol Standard and part via Shipping via bol Complete?",{"_55":14820},"cs3bf71e8d176b5af9","

It is not possible to send your product range via different Shipping via bol services. If you choose a specific variant, the corresponding transport conditions apply to all orders.

If, in addition to Shipping via bol, you also sell product range via Plaza Direct or Logistics via bol (non-Shipping via bol), you can continue to use your current carrier at your own agreed rate. Even if this concerns DHL or Ampère-DHL.

",{"_39":14823,"_37":38},{"_27":118,"_42":118},{"_884":14825},{"_886":14826,"_53":14829},[14827],{"_55":14828,"_105":890},"blt86a5b31311c86764",{"_55":14830},"csd702223fe19bb78c",{"_884":14832},{"_886":14833,"_53":14836},[14834],{"_55":14835,"_105":890},"blta6ff02641f4837b5",{"_55":14837},"cs963f8c11ac1d2d95",{"_884":14839},{"_886":14840,"_53":14843},[14841],{"_55":14842,"_105":890},"blt733fee74fff34f46",{"_55":14844},"csce47d349393341a1",{"_884":14846},{"_886":14847,"_53":14850},[14848],{"_55":14849,"_105":890},"bltfde84be7bf20e90c",{"_55":14851},"cs15289f135e9cd0ad",{"_884":14853},{"_886":14854,"_53":14857},[14855],{"_55":14856,"_105":890},"blt4e4f62bda29bc8a9",{"_55":14858},"cs06b4981989053113",{"_884":14860},{"_886":14861,"_53":14864},[14862],{"_55":14863,"_105":890},"blt213e262171477113",{"_55":14865},"cs34ed55c79ab86de9",{"_884":14867},{"_886":14868,"_53":14871},[14869],{"_55":14870,"_105":890},"bltadec7cc59837d5a8",{"_55":14872},"csc02cbba5928fbd66",{"_884":14874},{"_886":14875,"_53":14878},[14876],{"_55":14877,"_105":890},"blt7135de747859acf9",{"_55":14879},"csa9fa0fe96337388e",{"_1011":14881},{"_1013":14882,"_53":14883,"_1017":14885,"_280":14886},"Where can I go for questions and operational support?",{"_55":14884},"cs9bedda7811dbf6db","

We are available daily between 9:00 AM and 5:00 PM to help you further. Contact Partnerservice by calling 088 712 60 00, emailing zakelijkverkopen@bol.com or chatting via your seller account.

",{"_39":14887,"_37":38},{"_27":118,"_42":118},{"_1011":14889},{"_1013":14890,"_53":14891,"_1017":14893,"_280":14894},"I have received surcharges for my Shipping via bol orders but I believe they are incorrect. What can I do?",{"_55":14892},"csf23e9c2faca421b5","

The surcharges for your Shipping via bol orders can be found on your invoice specification. If you do not agree with the surcharges applied, you can submit an objection within 30 days of receiving the invoice. More information and the objection form can be found on this page.

",{"_39":14895,"_37":38},{"_27":118,"_42":118},{"_884":14897},{"_886":14898,"_53":14901},[14899],{"_55":14900,"_105":890},"blt19c248ab3fe6479e",{"_55":14902},"cs6a3fc698f51fb6ee",{"_1011":14904},{"_1013":14905,"_53":14906,"_1017":14908,"_280":14909},"My question is not listed here, where can I find more information about Shipping via bol? ",{"_55":14907},"cs25cad3c5eed8f28c","

On the Partnerplatform you will find a lot of information about Shipping via bol and our other services. Having trouble? Then contact Partnerservice, for example via chat in your seller account.

",{"_39":14910,"_37":38},{"_27":118,"_42":118},{"_312":14912},{"_314":14913,"_53":14914,"_318":14916},"Pickup service sign up and unsubscribe",{"_55":14915},"csab91252dc1282e74","pickup-service-sign-up-unsubscribe",{"_874":14918},{"_876":14919,"_53":14920,"_880":14922,"_881":14923},"Shipping via bol with pickup service",{"_55":14921},"cs6af844c9818da0d5","

",[14924,14931,14938,14945,14952,14959,14966],{"_884":14925},{"_886":14926,"_53":14929},[14927],{"_55":14928,"_105":890},"blte21f678b4d4e5815",{"_55":14930},"csecb858beee9013a5",{"_884":14932},{"_886":14933,"_53":14936},[14934],{"_55":14935,"_105":890},"blta4496d0945014f4e",{"_55":14937},"cs292e9a3f9b21889d",{"_884":14939},{"_886":14940,"_53":14943},[14941],{"_55":14942,"_105":890},"blt3c0ef29aa7ac8e72",{"_55":14944},"csa2b15930cc5b16ad",{"_884":14946},{"_886":14947,"_53":14950},[14948],{"_55":14949,"_105":890},"blt46dd66a6a1d89511",{"_55":14951},"cs9438496c27a79688",{"_884":14953},{"_886":14954,"_53":14957},[14955],{"_55":14956,"_105":890},"blte65a1d759201c69e",{"_55":14958},"cs13785423b541b306",{"_884":14960},{"_886":14961,"_53":14964},[14962],{"_55":14963,"_105":890},"bltb9fb42e1f620833f",{"_55":14965},"csd0a3e546978cd0ec",{"_884":14967},{"_886":14968,"_53":14971},[14969],{"_55":14970,"_105":890},"blt7f39b4e8763b9a8b",{"_55":14972},"cs9b018aaf430b1ab6",{"_312":14974},{"_314":14975,"_53":14976,"_318":14978},"Pickup service carriers",{"_55":14977},"cs6aa720160b287f06","pickup-service-carriers",{"_874":14980},{"_876":14919,"_53":14981,"_880":14983,"_881":14984},{"_55":14982},"cse5b27c25ea557f2f","

Carriers, pickup moments and delivery promises

",[14985,14992,14999,15006,15013,15020,15027,15034,15041,15048,15055,15062,15069],{"_884":14986},{"_886":14987,"_53":14990},[14988],{"_55":14989,"_105":890},"blt0bc0a26db793c214",{"_55":14991},"csd6cb7e27ca438ccc",{"_884":14993},{"_886":14994,"_53":14997},[14995],{"_55":14996,"_105":890},"blt21658abe22217c16",{"_55":14998},"cse385a718d06d68a0",{"_884":15000},{"_886":15001,"_53":15004},[15002],{"_55":15003,"_105":890},"blt3ca0730645f1e7ba",{"_55":15005},"csd5205ad3c887e377",{"_884":15007},{"_886":15008,"_53":15011},[15009],{"_55":15010,"_105":890},"bltf3f60adcde982657",{"_55":15012},"csd6b56d01a04c653d",{"_884":15014},{"_886":15015,"_53":15018},[15016],{"_55":15017,"_105":890},"blt587f25cf1641a92e",{"_55":15019},"cs6dd24fa0081068c1",{"_884":15021},{"_886":15022,"_53":15025},[15023],{"_55":15024,"_105":890},"blt26578d3f10399bd5",{"_55":15026},"cs2520759652f40349",{"_884":15028},{"_886":15029,"_53":15032},[15030],{"_55":15031,"_105":890},"blt961de45c848fa0fa",{"_55":15033},"cs3411b957e43625f8",{"_884":15035},{"_886":15036,"_53":15039},[15037],{"_55":15038,"_105":890},"blta78d16a138efe9b1",{"_55":15040},"cs4c9fb42dbe8df1af",{"_884":15042},{"_886":15043,"_53":15046},[15044],{"_55":15045,"_105":890},"blte0a0e0997e71c948",{"_55":15047},"csf283fc5ee5772352",{"_884":15049},{"_886":15050,"_53":15053},[15051],{"_55":15052,"_105":890},"bltb7e60bf1b2b882ed",{"_55":15054},"cs82b274f20f1da156",{"_884":15056},{"_886":15057,"_53":15060},[15058],{"_55":15059,"_105":890},"blt8447fa91312df922",{"_55":15061},"cs0c0983742007d45c",{"_884":15063},{"_886":15064,"_53":15067},[15065],{"_55":15066,"_105":890},"bltc172172d3252de5a",{"_55":15068},"csce90ff02cbd1daec",{"_884":15070},{"_886":15071,"_53":15074},[15072],{"_55":15073,"_105":890},"blt300fa297d729fd5f",{"_55":15075},"csdef197730d4d261e",{"_312":15077},{"_314":15078,"_53":15079,"_318":15081},"Pickup service practical",{"_55":15080},"cs7bfcfc7fa3dd1fd7","pickup-service-practical",{"_874":15083},{"_876":14919,"_53":15084,"_880":15086,"_881":15087},{"_55":15085},"cs11908741d2e05b09","

Practical matters

",[15088,15095,15102,15109,15116,15123,15130],{"_884":15089},{"_886":15090,"_53":15093},[15091],{"_55":15092,"_105":890},"blt3048794b0db5064a",{"_55":15094},"cs1a48f0ee85813748",{"_884":15096},{"_886":15097,"_53":15100},[15098],{"_55":15099,"_105":890},"bltb027a19ae92ba075",{"_55":15101},"cs86e331cf885c9f71",{"_884":15103},{"_886":15104,"_53":15107},[15105],{"_55":15106,"_105":890},"blt50abf1325ad9159f",{"_55":15108},"cs27c84d4e206cb68b",{"_884":15110},{"_886":15111,"_53":15114},[15112],{"_55":15113,"_105":890},"blt0c8479133709054e",{"_55":15115},"csec9c25fdb8db5e24",{"_884":15117},{"_886":15118,"_53":15121},[15119],{"_55":15120,"_105":890},"bltbc2a2cbf1d64f37a",{"_55":15122},"csb2211007ef3377b0",{"_884":15124},{"_886":15125,"_53":15128},[15126],{"_55":15127,"_105":890},"blt77bf34cf294f05c8",{"_55":15129},"cs2213864ece904bd8",{"_884":15131},{"_886":15132,"_53":15135},[15133],{"_55":15134,"_105":890},"bltc06315366c4c9c6b",{"_55":15136},"cs2db14806a3ca1d16",{"_312":15138},{"_314":15139,"_53":15140,"_318":15142},"Drop off (Sign up and unsubscribe)",{"_55":15141},"cs71494773311d790b","drop-off-sign-up-unsubscribe",{"_874":15144},{"_876":15145,"_53":15146,"_880":14922,"_881":15148},"Shipping via bol with self-drop off",{"_55":15147},"cs71eac19adac52a8d",[15149,15156,15163],{"_884":15150},{"_886":15151,"_53":15154},[15152],{"_55":15153,"_105":890},"blt44deee6484ccf42f",{"_55":15155},"cs455fdba5dd13ca2a",{"_884":15157},{"_886":15158,"_53":15161},[15159],{"_55":15160,"_105":890},"blteddecd127c50e3f9",{"_55":15162},"cs5287a9f864c35fbc",{"_884":15164},{"_886":15165,"_53":15168},[15166],{"_55":15167,"_105":890},"blt0230455c7a8432ff",{"_55":15169},"cs423828f0cfaa6cd5",{"_312":15171},{"_314":15172,"_53":15173,"_318":15175},"Drop off collection times",{"_55":15174},"cs55138d4777056b8b","drop-off-collection-times",{"_874":15177},{"_876":15145,"_53":15178,"_880":15180,"_881":15181},{"_55":15179},"cs5b7ae99fa5040352","

Collection times and delivery promises

",[15182,15189],{"_884":15183},{"_886":15184,"_53":15187},[15185],{"_55":15186,"_105":890},"blt011dc635dbb9f740",{"_55":15188},"cs2b031a13128dcb67",{"_884":15190},{"_886":15191,"_53":15194},[15192],{"_55":15193,"_105":890},"blt5c1b997b090472be",{"_55":15195},"cs93264c556c0d26e1",{"_312":15197},{"_314":15198,"_53":15199,"_318":15201},"Drop off practical",{"_55":15200},"cse172841f4ca1bc80","drop-off-practical",{"_874":15203},{"_876":15145,"_53":15204,"_880":15086,"_881":15206},{"_55":15205},"cs6544567c869a67ea",[15207,15214,15221,15228,15235,15242,15249],{"_884":15208},{"_886":15209,"_53":15212},[15210],{"_55":15211,"_105":890},"bltbf2feb5b170ea683",{"_55":15213},"csed597af17e110741",{"_884":15215},{"_886":15216,"_53":15219},[15217],{"_55":15218,"_105":890},"blt7144191c35c54526",{"_55":15220},"cseefce6a062488d00",{"_884":15222},{"_886":15223,"_53":15226},[15224],{"_55":15225,"_105":890},"blt93f7d64eed73c948",{"_55":15227},"cs85669c19cc652b56",{"_884":15229},{"_886":15230,"_53":15233},[15231],{"_55":15232,"_105":890},"blt0d4236c8ba836ea8",{"_55":15234},"cs68ed1c82ff9317ed",{"_884":15236},{"_886":15237,"_53":15240},[15238],{"_55":15239,"_105":890},"blt2343691a178a7617",{"_55":15241},"cs702ef639538d3e13",{"_884":15243},{"_886":15244,"_53":15247},[15245],{"_55":15246,"_105":890},"blt5f85fd152e0e7af5",{"_55":15248},"cs34696ae303a6fbe7",{"_884":15250},{"_886":15251,"_53":15254},[15252],{"_55":15253,"_105":890},"bltc7de3a978e7bc071",{"_55":15255},"cs2510f21d0501c0c7",{"_343":15257},{"_27":15258,"_53":15259,"_119":15261,"_349":513,"_302":351,"_280":15262},"Sign up!",{"_55":15260},"csda67433123417f28","

Interested? Then click the button below and log in with your seller account details.

",{"_39":15263,"_37":38},{"_27":12176,"_42":15264},"https://partner.bol.com/sdd/delivery-by-bol-com/",{"_27":15266,"_119":118},"Frequently asked questions Shipping via bol",[],[15269,15270,15271,15272,15273,15274,15275,15276],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13946},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"veelgestelde-vragen-vvb","Frequently asked questions about Shipping via bol","2026-04-13T07:18:16.234Z","/en/idp/veelgestelde-vragen-vvb",{"_162":15282,"_164":12032,"_165":166,"_90":108},"2026-04-13T07:18:20.577Z",[],{"_55":15285},"cs8b6ce62c5936f920",[],"2025-12-05T09:47:31.260Z","2026-03-30T11:20:01.482Z",{},{"_162":15291,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.403Z",{"_105":233,"_55":15293,"_27":15294,"_102":15295,"_169":15326,"_120":17261,"_90":91,"_97":98,"_158":98,"_95":17262,"_156":17263,"_92":17264,"_88":184,"_94":38,"_160":17265},"blt213ec3f5e4985f56","Bestelling behandelen & verzenden - lvb",[15296],{"_105":238,"_55":15297,"_90":108,"_92":15298,"_94":38,"_88":177,"_95":15299,"_97":112,"_113":38,"_114":15300,"_244":15301,"_116":15307,"_209":15309,"_120":15310,"_122":15311,"_27":15320,"_154":15321,"_156":15322,"_158":98,"_39":15323,"_160":15324},"blt6ec40ff86e7483f6",{},"2026-01-15T14:09:31.729Z","This page provides insight into orders placed and delivered via Logistics via bol.",[15302],{"_493":15303},{"_27":118,"_53":15304,"_119":15306},{"_55":15305},"cs8738379e26c211b7","

Orders placed and delivered via Logistics via bol can be found in your seller account under the ‘Orders’ tab. Do you only use Logistics via bol for part of your product range? You can filter these orders by selecting ‘Own delivery’ or ‘Logistics via bol’.

The following situations may occur with orders:

Package lost in transit
It can happen that an order is lost in the shipping process between the Fulfilment center and the customer after we have sent it (‘lost in mail’ or ‘lost in dropshipper’). In such cases, bol will reimburse the costs you incurred for Logistics via bol and a portion of the item's sales value. In appendix 1 of the terms and conditions you can find the reimbursement percentage per item.
Customer requests a VAT invoice
Should you receive a message from the customer or via customer service requesting a VAT invoice, please send this invoice directly to the customer. On the ‘Orders’ page, you will find the customer’s name and address details required for preparing and sending the invoice.
A customer has a question about a Logistics via bol order
When you use Logistics via bol, all questions regarding orders and returns are handled by our customer service. This means fewer questions will be forwarded to you. If there are questions that require your expertise, we will refer the customer to you.
You want to contact your customer
Do you want to contact a customer about a Logistics via bol order? You can do this via the ‘Email customer’ button in your seller account – found next to the relevant order on the ‘Orders’ page.
The customer wants to give you a review
Even with a Logistics via bol order, the customer can give you a review. This works the same way as with regular orders, and the scores count accordingly. If you have questions about a specific review, you can always contact Partnerservice.

",{"_27":15308,"_119":118},"Handle customer orders","Insight into Logistics via bol orders and how to manage them",[],[15312,15313,15314,15315,15316,15317,15318,15319],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"order-processing-via-lvb","Process & ship orders","2026-02-05T13:30:27.389Z","/en/idp/order-processing-via-lvb",{"_162":15325,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:32.673Z",[15327,15423,15612,15758,15998,16073,16145,16463,16740,16779,16908,17081,17135,17202],{"_102":15328,"_53":15420,"_169":15422},[15329],{"_105":238,"_55":15330,"_88":184,"_90":108,"_92":15331,"_94":38,"_95":15332,"_97":112,"_113":38,"_114":15333,"_244":15334,"_116":15403,"_209":118,"_120":15405,"_122":15406,"_27":15415,"_154":14040,"_156":15416,"_158":112,"_39":15417,"_160":15418},"blt5169be4a556b4848",{},"2026-01-22T11:41:16.088Z","Fast delivery is incredibly important for customers. Fulfilling that delivery promise is perhaps even more important: customers expect us to deliver what we promise. We naturally do everything we can to meet this delivery promise. But that's not always possible. Below, you can read how we work together to ensure that customers still see the correct delivery promise.",[15335,15340,15346,15353,15359],{"_493":15336},{"_27":13967,"_53":15337,"_119":15339},{"_55":15338},"csce353573ff20df3d","

The Service Framework means that for some items shipped via Logistics via bol, we temporarily extend the delivery time. This means customers will see a longer delivery promise for these items. This could be an extension of 2 hours, but it could also be that the delivery promise needs to be extended by several days. We always choose the shortest delivery time that the available capacity allows.

For example:

Without Service Framework: Ordered before 23:59, delivered tomorrow
With Service Framework of 2 hours, this changes to: Ordered before 22:00, delivered tomorrow
With Service Framework of 1 day, this changes to: Delivered by [date 2 days later] at the latest

",{"_493":15341},{"_27":15342,"_53":15343,"_119":15345},"When is the Service Framework used?",{"_55":15344},"cs79c85e6395bb1213","

The Service Framework is applied when we are temporarily unable to deliver as quickly as we would like to promise. For example, due to high demand in the delivery network, during holidays, or due to a system malfunction. Research shows that on-time delivery has the biggest impact on customer satisfaction. Customer satisfaction is the most important thing for us and for you as a partner to focus on. We naturally want to prevent as many unnecessary customer inquiries and negative reviews as possible. With the help of the Service Framework, we can continue to fulfill our promise to the customer, ensuring that customers are satisfied and keep coming back.

",{"_343":15347},{"_27":12588,"_53":15348,"_119":15350,"_349":11328,"_302":351,"_280":15351},{"_55":15349},"csf46feed73cb9227d","

If you see that the Service Framework is active on your item pages and you can deliver faster yourself, you can choose to temporarily ship these items from your own stock.

",{"_39":15352,"_37":38},{"_27":118,"_42":118},{"_493":15354},{"_27":15355,"_53":15356,"_119":15358},"How is the Service Framework determined?",{"_55":15357},"csed28751996924b6b","

The extension of the delivery promise is determined per shipping method, fulfilment center & time of day. This could mean, for example, that a certain item has a different delivery promise in the morning than in the afternoon. To determine this per item, we have developed an index score that minimizes the impact on our customers as much as possible. The calculation of this index score considers various components. For example, we look at customer demand, how good the offer is compared to the competition, and also the importance of the delivery promise for a specific item.

",{"_874":15360},{"_876":877,"_53":15361,"_880":15363,"_881":15364},{"_55":15362},"cs3ad45d76009da0ec","

about the Service Framework for Logistics via bol

",[15365,15373,15381,15388,15396],{"_1011":15366},{"_1013":15367,"_53":15368,"_1017":15370,"_280":15371},"Is the Service Framework used for everyone?",{"_55":15369},"csc359002f43e3f0d4","

Yes, the Service Framework is implemented for all partners who use Logistics via bol or Shipping via bol, including bol itself!

",{"_39":15372,"_37":38},{"_27":118,"_42":118},{"_1011":15374},{"_1013":15375,"_53":15376,"_1017":15378,"_280":15379},"As a Logistics via bol user, do I have insight into which items the Service Framework applies to?",{"_55":15377},"cs8e1d24492eda5dc6","

Unfortunately, this is not possible, but we hope to be able to provide this in the future.

",{"_39":15380,"_37":38},{"_27":118,"_42":118},{"_1011":15382},{"_1013":14014,"_53":15383,"_1017":15385,"_280":15386},{"_55":15384},"csca9f67f36e9da955","

It is not entirely possible to prevent the use of the Service Framework, but as a partner, you can influence it by selling the most relevant product range via Logistics via bol or Shipping via bol.

",{"_39":15387,"_37":38},{"_27":118,"_42":118},{"_1011":15389},{"_1013":15390,"_53":15391,"_1017":15393,"_280":15394},"Why is part of my product range affected by the Service Framework and another part not?",{"_55":15392},"cs9e1f2acef724d263","

This could be because some of your items score relatively higher in the index score or because some of your items are in a different warehouse.

",{"_39":15395,"_37":38},{"_27":118,"_42":118},{"_1011":15397},{"_1013":14022,"_53":15398,"_1017":15400,"_280":15401},{"_55":15399},"cs8eb20df3c9177364","

If you see that the Service Framework is active on your item pages and you can meet a shorter delivery promise yourself, you can choose to temporarily ship these items from your own stock.

",{"_39":15402,"_37":38},{"_27":118,"_42":118},{"_27":14040,"_119":15404},"Fast delivery is crucial for customers. How do we ensure a realistic delivery promise together? Read here how we meet expectations.",[],[15407,15408,15409,15410,15411,15412,15413,15414],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"servicekader-lvb","2026-03-23T16:14:31.797Z","/nl/idp/servicekader-lvb",{"_162":15419,"_164":12032,"_165":166,"_90":108},"2026-03-23T16:16:27.633Z",{"_55":15421},"cs04f99310c1ffaf96",[],{"_102":15424,"_53":15609,"_169":15611},[15425],{"_105":238,"_55":15426,"_90":108,"_92":15427,"_94":38,"_88":532,"_95":15428,"_97":112,"_113":38,"_114":15429,"_244":15430,"_116":15592,"_209":118,"_120":15594,"_122":15595,"_27":15604,"_154":15452,"_156":15605,"_158":12032,"_39":15606,"_160":15607},"blteadc9a83035ed03c",{},"2026-01-12T08:52:21.382Z","In your seller account, you can easily indicate which items you want to offer via Logistics via bol. This process is called converting to Logistics via bol. Follow the step-by-step plan on this page to quickly and easily convert your items.",[15431,15450,15586],{"_247":15432},{"_27":15433,"_53":15434,"_119":15436,"_251":38,"_247":-5,"_252":15437,"_256":118,"_257":38,"_258":15440},"Even easier",{"_55":15435},"cs16ab97b082fab6e3","

In this video, our colleague Charlotte clearly explains the steps.

",{"_27":15438,"_42":15439},"Converting items | bol","https://www.youtube.com/watch?v=xWSZaFwD9pQ",{"_55":15441,"_88":261,"_27":15442,"_195":12160,"_97":12032,"_158":12032,"_95":15443,"_156":15443,"_187":266,"_191":15444,"_193":15442,"_92":15445,"_185":38,"_120":15446,"_160":15447,"_39":15449},"blt44ce6a5db1840b10","Transferring-items-e1739892891229.png","2026-03-24T08:49:58.885Z","1801983",{},[],{"_162":15448,"_164":12032,"_165":166,"_90":108},"2026-03-24T08:50:37.266Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt44ce6a5db1840b10/69c25036cb6164e07c326e98/Transferring-items-e1739892891229.png",{"_4735":15451},{"_4737":15452,"_53":15453,"_4740":15455,"_4742":15456},"Convert items",{"_55":15454},"cs6216fb6a527a8db1","

Convert your items to Logistics via bol and let us handle the shipping for you. This way, you benefit from fast deliveries, satisfied customers, and a higher chance of sales. Follow the step-by-step plan on this page and get more out of your offer.

",[15457,15479,15519,15560],{"_4745":15458,"_53":15459,"_4749":15461,"_4751":15462},"Go to 'My items'",{"_55":15460},"csb7e6533c038b837d","

Under 'Items', click on 'My items'. You will now see an overview of all the items you offer on our platform.

",[15463],{"_181":15464},{"_181":15465,"_53":15476,"_205":15478,"_8100":118},{"_55":15466,"_88":261,"_27":15467,"_195":262,"_97":8089,"_158":8089,"_95":15468,"_156":15468,"_187":266,"_191":15469,"_193":15470,"_92":15471,"_185":38,"_120":15472,"_160":15473,"_39":15475},"blt5b43904f1140348a","Logistiek via Bol.png","2025-11-19T09:03:13.312Z","69764","Logistiek_via_Bol.png",{},[],{"_162":15474,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:38.918Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5b43904f1140348a/691d87d1e16a287024a761a1/Logistiek_via_Bol.png",{"_55":15477},"cs21af3520b5f87873","Example 'my items'.",{"_4745":11015,"_53":15480,"_4749":15482,"_4751":15483},{"_55":15481},"cs00fccc534b0906a3","Select the items you want to offer via Logistics via bol.",[15484,15499,15504],{"_181":15485},{"_181":15486,"_53":15496,"_205":15498,"_8100":118},{"_55":15487,"_88":261,"_27":15488,"_195":262,"_97":8089,"_158":8089,"_95":15489,"_156":15489,"_187":266,"_191":15490,"_193":15488,"_92":15491,"_185":38,"_120":15492,"_160":15493,"_39":15495},"blt05aadb85cb9677f7","Artikel-toevoegen.png","2025-11-19T09:04:13.627Z","39039",{},[],{"_162":15494,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:38.954Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt05aadb85cb9677f7/691d880dd8e06f25295e662d/Artikel-toevoegen.png",{"_55":15497},"csbcb940e0d1150d48","Example adding items.",{"_493":15500},{"_27":7645,"_53":15501,"_119":15503},{"_55":15502},"csfbbd4085b0bce039","

It is important to know that successfully converting your items to Logistics via bol does not automatically mean they meet the delivery conditions. On this page, you can see which items are suitable for Logistics via bol and stay informed about the latest updates on the delivery conditions.

Did you know

You can add your entire product range at once using an Excel file? When adding items, you can immediately select 'Logistics via bol' as the stock location. This way, your offer is online as soon as the item is in stock at the bol fulfilment center!

",{"_181":15505},{"_181":15506,"_53":15516,"_205":15518,"_8100":118},{"_55":15507,"_88":261,"_27":15508,"_195":262,"_97":8089,"_158":8089,"_95":15509,"_156":15509,"_187":266,"_191":15510,"_193":15508,"_92":15511,"_185":38,"_120":15512,"_160":15513,"_39":15515},"blta61d0d8cbf3f16a4","Wist-je-dat.png","2025-11-19T09:05:56.594Z","24867",{},[],{"_162":15514,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:38.973Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta61d0d8cbf3f16a4/691d8874bc48dd84f7b05e6b/Wist-je-dat.png",{"_55":15517},"csb4cd091f06b28f5e","Example adding product range.",{"_4745":15520,"_53":15521,"_4749":15523,"_4751":15524},"Convert items to Logistics via bol",{"_55":15522},"csd4e3856a297b171b","

Select the items you want to offer via Logistics via bol. Once you do this, the 'More bulk actions' filter will appear.

",[15525,15540,15545],{"_181":15526},{"_181":15527,"_53":15537,"_205":15539,"_8100":118},{"_55":15528,"_88":261,"_27":15529,"_195":262,"_97":8089,"_158":8089,"_95":15530,"_156":15530,"_187":266,"_191":15531,"_193":15529,"_92":15532,"_185":38,"_120":15533,"_160":15534,"_39":15536},"bltb1143ab2959436b7","Meer-bulkacties.png","2025-11-19T09:07:19.501Z","53379",{},[],{"_162":15535,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:39.023Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb1143ab2959436b7/691d88c77590587675e9d7a9/Meer-bulkacties.png",{"_55":15538},"cse2c5a1062368bbe1","Example of a bulk action.",{"_493":15541},{"_27":118,"_53":15542,"_119":15544},{"_55":15543},"csff787ea10fc12284","

Under 'More bulk actions', you will now find the option to convert the selected item to Logistics via bol.

",{"_181":15546},{"_181":15547,"_53":15557,"_205":15559,"_8100":118},{"_55":15548,"_88":261,"_27":15549,"_195":262,"_97":8089,"_158":8089,"_95":15550,"_156":15550,"_187":266,"_191":15551,"_193":15549,"_92":15552,"_185":38,"_120":15553,"_160":15554,"_39":15556},"blt4a9ffa770f6a6281","Omzetten-naar-Lvb.png","2025-11-19T09:08:11.908Z","52875",{},[],{"_162":15555,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:39.040Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4a9ffa770f6a6281/691d88fbfb8255ba77499b6a/Omzetten-naar-Lvb.png",{"_55":15558},"cs5ba1db8e1e09b7a8","Example of converting to Logistics via Bol.",{"_4745":15561,"_53":15562,"_4749":15564,"_4751":15565},"Save",{"_55":15563},"cs7be477b447530c15","Now just click 'Save' and you're done!",[15566,15581],{"_181":15567},{"_181":15568,"_53":15578,"_205":15580,"_8100":118},{"_55":15569,"_88":261,"_27":15570,"_195":262,"_97":8089,"_158":8089,"_95":15571,"_156":15571,"_187":266,"_191":15572,"_193":15570,"_92":15573,"_185":38,"_120":15574,"_160":15575,"_39":15577},"blt5f73556809891aa1","Meerdere-artikelen-omzetten-naar-Lvb.png","2025-11-19T09:09:26.002Z","56440",{},[],{"_162":15576,"_164":264,"_165":166,"_90":108},"2026-01-12T09:20:38.937Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5f73556809891aa1/691d89468054986687bfe6b1/Meerdere-artikelen-omzetten-naar-Lvb.png",{"_55":15579},"cs6cfb16da36739836","Converting multiple items.",{"_493":15582},{"_27":118,"_53":15583,"_119":15585},{"_55":15584},"cs835566d850cd1b3b","

You are now ready for the next step: pre-announcing your items

",{"_493":15587},{"_27":15588,"_53":15589,"_119":15591},"Convert to Logistics via bol not visible",{"_55":15590},"csc1a71c8ca3fd755a","

If you do not see the 'Convert to Logistics via bol' option in your seller account, please check if you have received confirmation of admission. If not, you can contact Partnerservice.

",{"_27":15452,"_119":15593},"Read here how to indicate which items you want to offer with Logistics via bol. This is called converting to Logistics via bol.",[],[15596,15597,15598,15599,15600,15601,15602,15603],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"convert-items-to-logistics-via-bol","2026-03-24T08:51:36.768Z","/en/idp/convert-items-to-logistics-via-bol",{"_162":15608,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.473Z",{"_55":15610},"cs4ddbc9554cd32fb7",[],{"_102":15613,"_53":15755,"_169":15757},[15614],{"_105":238,"_55":15615,"_90":108,"_88":941,"_92":15616,"_94":38,"_95":15617,"_97":112,"_113":38,"_114":15618,"_244":15619,"_116":15737,"_209":15739,"_120":15740,"_122":15741,"_27":15750,"_154":15738,"_156":15751,"_158":12032,"_39":15752,"_160":15753},"blt265e19034c0bdaa4",{},"2025-12-23T12:25:51.045Z","When you supply your stock to our fulfilment centers via Logistics via bol, there's a whole process behind it. From delivery to scanning items and placing them in the warehouse, or what happens if something goes wrong: read here how that process works exactly!",[15620,15625,15646,15651,15657,15703,15709,15715,15721,15728],{"_493":15621},{"_27":118,"_53":15622,"_119":15624},{"_55":15623},"csc4ff7b0a3e78827f","

Want to make sure your items arrive at the fulfilment center according to agreements and can be processed correctly? Don't forget to read our delivery conditions.

Use this checklist for good preparation.

",{"_247":15626},{"_27":15627,"_53":15628,"_119":15630,"_251":38,"_247":-5,"_252":15631,"_256":118,"_257":38,"_258":15634},"Pre-announcing items for Logistics via bol",{"_55":15629},"csd9fc24064c157269","

In this video, you will learn:

what pre-announcing items is;
how to create a Logistics via bol shipment in your seller account;
how to enter quantities and account for the stock limit;
why the correct delivery date is important.

",{"_27":15632,"_42":15633},"Logistics via bol | Pre-announcing items","https://www.youtube.com/watch?v=njXWqMl4mTQ",{"_55":15635,"_88":110,"_185":38,"_92":15636,"_187":188,"_95":15637,"_97":190,"_191":15638,"_193":15639,"_195":196,"_120":15640,"_27":15641,"_156":15642,"_158":201,"_160":15643,"_39":15645},"blte92a701ab6ace92f",{},"2025-09-15T15:33:45.612Z","6441759","Dozen_nieuwe_vormentaal_9.jpg",[11860,13378],"LSVB-Dozen-Nieuwe-Vormentaal9","2026-02-09T19:46:05.325Z",{"_162":15644,"_164":201,"_165":166,"_90":108},"2026-02-09T19:46:08.115Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte92a701ab6ace92f/68c831d9d7152b08f4985514/Dozen_nieuwe_vormentaal_9.jpg",{"_493":15647},{"_27":118,"_53":15648,"_119":15650},{"_55":15649},"csb1bad7f604e43fc2","

After pre-announcing, bol knows which items are on their way and we can prepare your shipment.

",{"_493":15652},{"_27":15653,"_53":15654,"_119":15656},"Important when supplying your shipment",{"_55":15655},"cs29d3937e4f01c0b9","

After pre-announcing, you physically prepare the shipment. Please observe the conditions below to ensure quick processing.

Barcodes and labels

The items and barcodes must exactly match the pre-announcement.
Only 1 scannable barcode may be visible on each item.
Cover all other barcodes (even under transparent film).
Ensure the correct Logistics via bol label is on the correct item.

An incorrect barcode can cause your item to end up in the wrong stock.

Packaging and delivery

Items that look similar (e.g., color or size) should be packed in separate boxes.
A box may weigh a maximum of 15 kg.
Heavier? Deliver on a pallet or in multiple boxes.
Deliver your shipment on the date you specified during pre-announcement.

By correctly pre-announcing and delivering your items according to the delivery conditions, we can quickly put them in stock and make them available to customers.

",{"_4735":15658},{"_4737":15659,"_53":15660,"_4740":15662,"_4742":15663},"Shipment status for Logistics via bol",{"_55":15661},"csfb1fcadb5b16aac1","

As soon as your shipment arrives at one of our fulfilment centers, the shipment is registered as received. From that moment on, you can view the status of the shipment on the Logistics via bol page in your seller account, under the 'My Lvb stock' tab.

The following happens in the fulfilment center:

",[15664,15678,15684,15690],{"_4745":15665,"_53":15666,"_4749":15668,"_4751":15669},"Shipment delivered",{"_55":15667},"csde821c718a31be3e","

This is the start of the process in the warehouse. The carrier has delivered the shipment, after which it is taken into processing. If the items are delivered correctly, they will be in stock within 3 working days. Received shipments are processed per postal cart. If your shipment is delivered by a parcel service, such as PostNL or DHL, it may occasionally happen that we only register the shipment as received the next day. A postal cart can contain shipments delivered by different partners.

",[15670],{"_343":15671},{"_27":15672,"_53":15673,"_119":15675,"_349":4803,"_302":303,"_280":15676},"Peak activity at the fulfilment center",{"_55":15674},"csab5e4df93d293426","

During periods of heat, the demand for items that can provide cooling increases. Think of air conditioners, swimming pools, and fans. These are often larger items that take up more space than usual in trucks and vans. Because more and larger items are sold, this can lead to longer delivery times and a shift in focus from inbound to outbound capacity. Additionally, productivity in the buildings decreases during warm days. In these situations, the focus is also placed on outbound (shipping orders to customers) instead of inbound (booking new shipments).

",{"_39":15677,"_37":38},{"_27":118,"_42":118},{"_4745":15679,"_53":15680,"_4749":15682,"_4751":15683},"Items received",{"_55":15681},"cs8ba60731e17f3e93","

The shipments are unpacked and checked for quantities and any damage incurred. It is also checked whether the items meet all delivery conditions. For perishable items, a check is also performed for the sell-by date, based on the expiration date. You can find the received quantities in your seller account under 'My Lvb shipments'.

",[],{"_4745":15685,"_53":15686,"_4749":15688,"_4751":15689},"In process",{"_55":15687},"cs822cc2ed41fda014","

The items have been checked. They are now ready to be stocked and are moved to a stock location. If we receive an item for the first time in our warehouse, we measure it. This may cause it to take a little longer for such an item to be in stock.

",[],{"_4745":15691,"_53":15692,"_4749":15694,"_4751":15695},"Stocked",{"_55":15693},"cs6f6ef4e061630af2","

Before an item is stocked, it is first measured by a dimension scanner. The tariff group is determined based on the size. A loose plastic packaging can cause deviations in dimensions – so pack your item as small as possible to prevent inaccuracies. When measuring an item, only 1 piece of the item in question is measured. It is therefore possible that this one item is not immediately booked into stock. So, if you see a difference of 1 piece, there is nothing wrong – the item is still on its way to the correct stock location.

The shipment is then fully processed and ready for sale via bol. Your items are now also visible in your seller account under 'View my offer'.

",[15696],{"_343":15697},{"_27":5206,"_53":15698,"_119":15700,"_349":4803,"_302":303,"_280":15701},{"_55":15699},"cs943a6511afdf36c1","

Your items will be in stock at the correct location within 3 working days of receiving your shipment. Processing can take 3 working days because the fulfilment centers work with a 'healthy' work-in-progress stock, which ensures that there are always shipments to process. This way, employees can work as efficiently as possible, and we can keep the costs for Logistics via bol as low as possible.

",{"_39":15702,"_37":38},{"_27":118,"_42":118},{"_493":15704},{"_27":15705,"_53":15706,"_119":15708},"Delivered unsellable",{"_55":15707},"cs8cc9d7ec3ea72a0e","

These items cannot be sold because they are broken, damaged, incomplete, or the sell-by date has passed. These items are automatically added to your unsellable stock. More information about correctly supplying items can be found in the terms of use.

",{"_493":15710},{"_27":15711,"_53":15712,"_119":15714},"Unknown item",{"_55":15713},"csad6d3e1a0ca74397","

The item cannot be linked to a pre-announced item. We will investigate the issue and contact you if we need your help. Please note: this notification will remain, even if the item is recognized later. The number of received items will be updated.

",{"_493":15716},{"_27":15717,"_53":15718,"_119":15720},"Counting errors during processing",{"_55":15719},"csad90b9b7f42eac0a","

When receiving or stocking items, counting can occasionally go wrong. After a counting error, a stock correction can occur within a few days. In that case, your current stock level will be updated, not the quantities in the overview in your seller account.

",{"_343":15722},{"_27":12588,"_53":15723,"_119":15725,"_349":513,"_302":5893,"_280":15726},{"_55":15724},"cs029e6dd0ea6b9f0c","

Your items will be in stock within 3 working days of receiving your shipment. If this is not the case and the delivery service indicates that the shipment was delivered more than 3 working days ago? Then you can contact Partnerservice. Please send the track & trace or Proof of Delivery and the name of the shipment. This refers to working days, as we do not process Logistics via bol shipments during the weekend. During the weekend, customers order a lot, and we focus as much as possible on processing these orders. If fewer customer orders are received than expected, we will, of course, use the extra capacity to stock Logistics via bol shipments.

",{"_39":15727,"_37":38},{"_27":118,"_42":118},{"_343":15729},{"_27":5206,"_53":15730,"_119":15732,"_349":350,"_302":303,"_280":15733},{"_55":15731},"cse182830153310ea8","

During busy periods, such as holidays, it takes longer for your shipment to be in stock. If we maintain a longer processing time, we will communicate this on the Partnerplatform under disruptions and service messages.

",{"_39":15734,"_37":38},{"_27":15735,"_42":15736},"To disruptions and service messages","https://partnerplatform.bol.com/nl/updates/?type=malfunction",{"_27":15738,"_119":118},"Supplying stock","Read all about supplying stock to our fulfilment centers",[],[15742,15743,15744,15745,15746,15747,15748,15749],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"supplying-stock","2026-05-13T12:00:45.673Z","/en/idp/supplying-stock",{"_162":15754,"_164":12032,"_165":166,"_90":108},"2026-05-13T12:00:51.675Z",{"_55":15756},"cs0abf8afccda890cf",[],{"_102":15759,"_53":15995,"_169":15997},[15760],{"_105":238,"_55":15761,"_90":108,"_92":15762,"_94":38,"_88":532,"_95":15763,"_97":112,"_113":38,"_114":15764,"_244":15765,"_116":15977,"_209":118,"_120":15980,"_122":15981,"_27":15990,"_154":15978,"_156":15991,"_158":12032,"_39":15992,"_160":15993},"blt9571ba51a6eb1f93",{},"2026-01-19T14:51:37.411Z","To ensure a smooth logistics process, it's important that you announce your items to us. How? By registering them. This allows you to specify exactly how many items you will deliver to bol and when. Please note: to register your items, you must first convert them.",[15766,15783],{"_247":15767},{"_27":15433,"_53":15768,"_119":15436,"_251":38,"_247":-5,"_252":15770,"_256":118,"_257":38,"_258":15773},{"_55":15769},"cs013eefb5e199252d",{"_27":15771,"_42":15772},"Pre-announcing items | bol","https://www.youtube.com/watch?v=xXFSRdR4yo8",{"_55":15774,"_88":261,"_27":15775,"_195":12160,"_97":12032,"_158":12032,"_95":15776,"_156":15776,"_187":266,"_191":15777,"_193":15775,"_92":15778,"_185":38,"_120":15779,"_160":15780,"_39":15782},"blt18ee307da42970d4","TN-pre-announcing.png","2026-03-24T09:17:44.655Z","1131262",{},[],{"_162":15781,"_164":12032,"_165":166,"_90":108},"2026-03-24T09:18:00.977Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt18ee307da42970d4/69c256b8edd18ded7089ce3d/TN-pre-announcing.png",{"_4735":15784},{"_4737":15785,"_53":15786,"_4740":118,"_4742":15788},"Create a new shipment",{"_55":15787},"csbcbd6145863c22e4",[15789,15818,15870,15876,15918,15939,15945,15971],{"_4745":15790,"_53":15791,"_4749":15793,"_4751":15794},"Create new Lvb shipment",{"_55":15792},"csc19fcb87e6ecb460","

In your seller account, click on the 'Items' menu and choose 'Create new Lvb shipment'.

",[15795,15810],{"_181":15796},{"_181":15797,"_53":15807,"_205":15809,"_8100":118},{"_55":15798,"_88":261,"_27":15799,"_195":262,"_97":8089,"_158":8089,"_95":15800,"_156":15800,"_187":266,"_191":15801,"_193":15799,"_92":15802,"_185":38,"_120":15803,"_160":15804,"_39":15806},"blta148324169197f45","Lvb-zending-aanmaken2.png","2025-11-19T09:51:45.121Z","267136",{},[],{"_162":15805,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.757Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta148324169197f45/691d9331bd53a987c7dd629c/Lvb-zending-aanmaken2.png",{"_55":15808},"cs02f49988fb360ed1","Create shipment.",{"_343":15811},{"_27":15812,"_53":15813,"_119":15815,"_349":513,"_302":303,"_280":15816},"Items already registered?",{"_55":15814},"cs98c22251dc25ee27","

If you have already registered the items, you can copy them from a previous shipment. To do this, click on the 'My Lvb shipments' menu. Then, click on an existing shipment from which you want to copy the items and select the 'Copy' button in the top right. The 'Create new Lvb shipment' screen will open, and the items from the copied shipment will already be listed there.

Please note: it's possible that an item previously registered might no longer be available for Lvb. In this case, you will see a message indicating which items are affected.\r

",{"_39":15817,"_37":38},{"_27":118,"_42":118},{"_4745":11015,"_53":15819,"_4749":15821,"_4751":15822},{"_55":15820},"cs7144db638a617f2f","

Here, specify which items and how many items you want to send. This can also be done in bulk using the 'Add bulk items' button. It is important that this quantity matches the number you send to our Fulfilment center. Please note that you only register the EANs that are physically printed on the item. All of this helps minimize the chance of incorrect processing in the Fulfilment center.

When items are selected in the registration screen, the 'Category' column will indicate which stock limit this item falls under. More information about stock limits can be found here.

",[15823,15839,15846,15854],{"_181":15824},{"_181":15825,"_53":15836,"_205":15838,"_8100":118},{"_55":15826,"_88":261,"_27":15827,"_195":262,"_97":8089,"_158":8089,"_95":15828,"_156":15828,"_187":266,"_191":15829,"_193":15830,"_92":15831,"_185":38,"_120":15832,"_160":15833,"_39":15835},"blt9d533fbea465e69a","Nieuwe zending aanmaken.png","2025-11-19T09:55:03.810Z","165052","Nieuwe_zending_aanmaken.png",{},[],{"_162":15834,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.774Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt9d533fbea465e69a/691d93f7784e60dbf4a958f3/Nieuwe_zending_aanmaken.png",{"_55":15837},"csda85916a39b5674b","Create new shipment.",{"_343":15840},{"_27":5206,"_53":15841,"_119":15843,"_349":4803,"_302":303,"_280":15844},{"_55":15842},"cs2b21191fd326850b","

Ensure that the selected quantities do not exceed the respective stock limit. It is not possible to register more items and/or put them in stock than the stock limit allows.\r

For more information about the selection or the stock limit, move your mouse over the (i)-icon.

",{"_39":15845,"_37":38},{"_27":118,"_42":118},{"_343":15847},{"_27":15848,"_53":15849,"_119":15851,"_349":350,"_302":351,"_280":15852},"Item not found",{"_55":15850},"cs68a8e330ad8e502c","

If you cannot find the item you converted in the list, it's important to check if all content for the item has been correctly entered and/or if the item is suitable for Lvb. If our server is busy, it may also take some time for the item to be converted.

",{"_39":15853,"_37":38},{"_27":118,"_42":118},{"_181":15855},{"_181":15856,"_53":15867,"_205":15869,"_8100":118},{"_55":15857,"_88":261,"_27":15858,"_195":262,"_97":8089,"_158":8089,"_95":15859,"_156":15859,"_187":266,"_191":15860,"_193":15861,"_92":15862,"_185":38,"_120":15863,"_160":15864,"_39":15866},"blt95a86edb6efc9baf","Zendingen opslaan.png","2025-11-19T10:01:34.829Z","86227","Zendingen_opslaan.png",{},[],{"_162":15865,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.782Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt95a86edb6efc9baf/691d957e759058fb59e9d7ea/Zendingen_opslaan.png",{"_55":15868},"csda39019b6ae0e8c6","Example of saving shipments.",{"_4745":15871,"_53":15872,"_4749":15874,"_4751":15875},"Request destination and save shipments",{"_55":15873},"cs3b648b6cd16ad26b","

After the items have been selected, they are assigned to a shipment with a corresponding Fulfilment center (the destination). On this page, you indicate which of these shipments you want to save. Please note: the destination of a shipment is only valid for a limited time. Once that time has passed, the destination of a shipment will need to be re-requested.

Additionally, it's important to fill in the reference. Keeping this as unique as possible minimizes the chance of another partner entering the same reference, which helps prevent process disruptions.

",[],{"_4745":15877,"_53":15878,"_4749":15880,"_4751":15881},"Register shipment: Select shipment",{"_55":15879},"cs476e39a51f9cc5b0","

In your seller account, on the 'My Lvb shipments' page, open the draft shipment that needs to be registered. Then click the 'finalize registration' button to fill in the shipment details.

",[15882,15897,15902],{"_181":15883},{"_181":15884,"_53":15894,"_205":15896,"_8100":118},{"_55":15885,"_88":261,"_27":15886,"_195":262,"_97":8089,"_158":8089,"_95":15887,"_156":15887,"_187":266,"_191":15888,"_193":15886,"_92":15889,"_185":38,"_120":15890,"_160":15891,"_39":15893},"blt5449d50c7996fab5","Zendingen-Voorraad.png","2025-11-19T10:23:08.834Z","207318",{},[],{"_162":15892,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.791Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5449d50c7996fab5/691d9a8c6cf8246f7b859bbc/Zendingen-Voorraad.png",{"_55":15895},"csbe3445c34ae3177e","Example of 'final registration'.",{"_493":15898},{"_27":118,"_53":15899,"_119":15901},{"_55":15900},"csd9b355b2372e41fc","

Please note! If the destination of the draft shipment has expired, it will first need to be re-requested.

",{"_181":15903},{"_181":15904,"_53":15915,"_205":15917,"_8100":118},{"_55":15905,"_88":261,"_27":15906,"_195":262,"_97":8089,"_158":8089,"_95":15907,"_156":15907,"_187":266,"_191":15908,"_193":15909,"_92":15910,"_185":38,"_120":15911,"_160":15912,"_39":15914},"blt868812e34d3b0eba","Bestemming verlopen.png","2025-11-19T10:24:51.481Z","46055","Bestemming_verlopen.png",{},[],{"_162":15913,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.824Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt868812e34d3b0eba/691d9af3f3543b444729d05c/Bestemming_verlopen.png",{"_55":15916},"cs58d732c703716171","Example of an expired destination.",{"_4745":15919,"_53":15920,"_4749":15922,"_4751":15923},"Make a delivery appointment",{"_55":15921},"cs8af1643773275d4e","

It is important that you fill in all information (quantities, specific items, and the date) correctly and completely. Our planning is based on the agreed delivery appointments, and to avoid delays, it's important that these appointments are met. In the delivery conditions, chapter 6.2, you can read which vehicles are suitable for this.

When choosing a delivery date, not all dates may be available. Sometimes it's not possible to select your preferred date. This is because we only make days available when we actually have the capacity to process your shipment.

",[15924],{"_181":15925},{"_181":15926,"_53":15936,"_205":15938,"_8100":118},{"_55":15927,"_88":261,"_27":15928,"_195":262,"_97":8089,"_158":8089,"_95":15929,"_156":15929,"_187":266,"_191":15930,"_193":15928,"_92":15931,"_185":38,"_120":15932,"_160":15933,"_39":15935},"bltbf9ea404f69e2297","Leveringsdetails.png","2025-11-19T10:27:40.400Z","150756",{},[],{"_162":15934,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.766Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbf9ea404f69e2297/691d9b9cac8f297ee47154c4/Leveringsdetails.png",{"_55":15937},"cs7ca47538bba12394","Example page of delivery details.",{"_4745":15940,"_53":15941,"_4749":15943,"_4751":15944},"Finalize shipment registration",{"_55":15942},"csba523c27f22da72c","

After filling in the details for the delivery appointment, click the 'finalize registration' button to make the shipment final. Once a registration is finalized, a message is sent to bol's Fulfilment center so we can account for your shipment.

To ensure your items are processed correctly in the warehouse, several delivery conditions have been established. Do you want to know what these delivery conditions are or are you looking for other information about the services, such as current rates? Then follow the e-learning, which can also be found on the Partnerplatform. One of the most important delivery conditions is that you actually deliver your shipment on the day of your registration, that you deliver the exact quantities and items you registered, and that you adhere to the maximum weight of a package (15KG).

If your shipment is not finalized, we unfortunately cannot process it at the Fulfilment center. If you still sent the shipment, it will be refused and returned.

",[],{"_4745":15946,"_53":15947,"_4749":15949,"_4751":15950},"Shipping label",{"_55":15948},"cs574da1d1d8be1d65","

Once the shipment has been finally registered, the shipping label can be added. Click 'Download shipping label(s)' and print them. Affix the shipping label(s) to each individual package or pallet. Ensure that this unique shipping label is placed on both the short and long sides of your pallet and on the top of your individual packages. For multiple packages and/or pallets, you will receive multiple shipping labels to affix; ensure that each pallet/package has its unique shipping label attached. It is important that each pallet or package has a unique shipping label (and not accidentally a packing list) and that each pallet or package has a unique code on the shipping label.

Make sure your shipping labels are clearly legible and correctly affixed. Please note: ensure your label is clearly printed. Printer ink that is nearly empty causes noise on the barcode, and then we cannot properly process your cargo carrier in the Fulfilment center.

",[15951,15966],{"_181":15952},{"_181":15953,"_53":15963,"_205":15965,"_8100":118},{"_55":15954,"_88":261,"_27":15955,"_195":262,"_97":8089,"_158":8089,"_95":15956,"_156":15956,"_187":266,"_191":15957,"_193":15955,"_92":15958,"_185":38,"_120":15959,"_160":15960,"_39":15962},"bltf80bc999e8bc876f","Verzendlabels.png","2025-11-19T10:30:22.877Z","6129",{},[],{"_162":15961,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.833Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf80bc999e8bc876f/691d9c3e720d0ac57eeb11b4/Verzendlabels.png",{"_55":15964},"cs9f6ad8af4a1631a2","Download button for downloading shipping la",{"_493":15967},{"_27":118,"_53":15968,"_119":15970},{"_55":15969},"csba44f9f3ab89c8f8","

For smooth and timely processing of your items, please consider the following points and use this checklist:

The shipment will be delivered on the delivery date indicated in the registration.
The shipment will be delivered to the Fulfilment center assigned in the registration.
Every loose package or loose pallet must have the correct Logistics via bol shipping label.
The contents of the shipment must match the registration (item type and number of items).
Every item in the shipment must have one scannable code: one EAN number.
Everything checked? You can now deliver your registered shipment to the Fulfilment center.
Are you sending the items in an outer box? Cover all barcodes on the outer box.

Everything checked? You can now deliver your registered shipment to the Fulfilment center.

",{"_4745":15972,"_53":15973,"_4749":15975,"_4751":15976},"Change registration",{"_55":15974},"csb6f818b9de7b0a33","

Have you finalized your shipment registration, but still want to make changes? Go to the 'Items' menu in your seller account and choose 'My Lvb shipments'. Then click the 'Edit' button for the registered shipment you want to adjust.

On this page, you can adjust, among other things, the number of pallets, packages, and items for shipments delivered to our Fulfilment center either via our delivery service or by your own carrier. It's also possible to adjust the delivery date and/or your pickup appointment.

Are you unable to deliver your shipment after all? Then make sure you cancel your registration or adjust the delivery time. This applies to shipments you deliver with your own carrier as well as shipments you send via bol's delivery service. In the same screen where you can edit your shipment, you can also cancel it.

More information about changing your registration can be found on this page.

",[],{"_27":15978,"_119":15979},"Register your items for","It is important that you announce your items to us by registering them. Read here how this registration works.",[],[15982,15983,15984,15985,15986,15987,15988,15989],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"register-your-items-for","2026-03-24T09:20:11.247Z","/en/idp/register-your-items-for",{"_162":15994,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:32.694Z",{"_55":15996},"csdbb503c0a4df3f78",[],{"_102":15999,"_53":16070,"_169":16072},[16000],{"_105":238,"_55":16001,"_90":108,"_92":16002,"_94":38,"_88":110,"_95":16003,"_97":112,"_113":38,"_114":16004,"_244":16005,"_116":16053,"_209":118,"_120":16055,"_122":16056,"_27":16065,"_154":16054,"_156":16066,"_158":264,"_39":16067,"_160":16068},"blt6f71016fc2f14cd0",{},"2026-01-27T13:42:41.088Z","For some items, such as an identical beauty item with different language versions, multiple EAN (European Article Number) codes may exist. For correct processing in the Fulfilment center, it is essential that you pre-notify and supply the correct EAN: the EAN that is physically on the item.",[16006,16047],{"_4735":16007},{"_4737":16008,"_53":16009,"_4740":16011,"_4742":16012},"Step-by-step plan for a shipment that deviates from the EAN",{"_55":16010},"cs8de55d2f42d75b9a","

Follow the step-by-step plan below to create a shipment with one or more items that may differ from the EAN in your current offer.

",[16013,16035,16041],{"_4745":16014,"_53":16015,"_4749":16017,"_4751":16018},"Check the EAN",{"_55":16016},"csa4534c2ceefa4a0d","

Before you start: check if the EAN on your item is already known in your seller account

Check your seller account to see if the EAN physically on the item has also been added to your seller account under “My items”. If you search for the EAN and the item appears, proceed to step 2.
If the item does not appear when you search for the EAN in ‘My Items’? Then you may need to add this EAN. Go to ‘Add item individually’ and enter the EAN here.
- If it appears that you can still add the item? Then create a new item and link it to the EAN that was already in your offer. Follow the step-by-step plan for this: ‘Add new item’
- Please note: shipments with unknown EANs cannot be processed correctly. This increases the chance of errors in the Fulfilment center

If it appears that you are already selling the item, as shown in the example below? Then you have a different EAN in your product range that is already linked to this EAN. Then proceed to step 2.

",[16019],{"_181":16020},{"_181":16021,"_53":16032,"_205":16034,"_8100":118},{"_55":16022,"_88":261,"_27":16023,"_195":262,"_97":8089,"_158":8089,"_95":16024,"_156":16024,"_187":266,"_191":16025,"_193":16026,"_92":16027,"_185":38,"_120":16028,"_160":16029,"_39":16031},"blt60f82910b481ffc6","Artikelen toevoegen.png","2025-11-19T15:11:13.756Z","83859","Artikelen_toevoegen.png",{},[],{"_162":16030,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.797Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt60f82910b481ffc6/691dde1145c2c46503790b33/Artikelen_toevoegen.png",{"_55":16033},"csb40b4e88107c3344","Add items.",{"_4745":16036,"_53":16037,"_4749":16039,"_4751":16040},"Create shipment",{"_55":16038},"cs9deb005c76b0bd43","

Navigate to ‘Items’ in the menu.
Click on ‘Create new LvB shipment’ to create a new shipment.

",[],{"_4745":16042,"_53":16043,"_4749":16045,"_4751":16046},"Select the correct items",{"_55":16044},"csb4e058b18b2e59ab","

Indicate which items you want to send and in what quantities.
- Optionally use the ‘Add bulk items’ button if you want to add multiple items at once.
EANs that are physically on the item and linked to an item in your offer can also be found and selected via the search bar.
Ensure that the quantity you enter exactly matches the quantity you are sending.
You can include multiple items with different EANs in one shipment, as long as they are all known to bol and linked to the EAN you have in your offer.
Important: only select the EANs that are actually on the physical item. This prevents errors in the processing.

",[],{"_493":16048},{"_27":16049,"_53":16050,"_119":16052},"Finally: avoid processing errors",{"_55":16051},"csf3386651ab797d15","

An accurate pre-notification is crucial for smooth processing at the bol Fulfilment center. Incorrectly supplied EANs lead to incorrect processing, delays, or returns. Therefore, always check that the correct EAN (as on the physical item) is selected during pre-notification.

",{"_27":16054,"_119":118},"Create shipment for items with multiple EANs",[],[16057,16058,16059,16060,16061,16062,16063,16064],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"create-shipment-for-items-with-multiple-eans","2026-01-27T13:47:24.666Z","/en/idp/create-shipment-for-items-with-multiple-eans",{"_162":16069,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.431Z",{"_55":16071},"csc7e2074035e2a0b6",[],{"_102":16074,"_53":16142,"_169":16144},[16075],{"_105":238,"_55":16076,"_90":108,"_92":16077,"_94":38,"_88":532,"_95":16078,"_97":112,"_113":38,"_114":16079,"_244":16080,"_116":16125,"_209":118,"_120":16127,"_122":16128,"_27":16137,"_154":16126,"_156":16138,"_158":12032,"_39":16139,"_160":16140},"bltada540b45cb830f3",{},"2026-01-27T13:42:23.251Z","If an item has an unknown EAN, this can cause issues with its processing in the fulfilment center. It is therefore important to add the unknown EAN to your offer and have bol link it to existing items. By doing this correctly, you prevent the loss of product reviews and ensure smooth processing in bol's system and fulfilment center.",[16081,16119],{"_4735":16082},{"_4737":16083,"_53":16084,"_4740":118,"_4742":16086},"Step-by-step plan for adding unknown EAN items",{"_55":16085},"cs81eb3479d6a58683",[16087,16093,16107,16113],{"_4745":16088,"_53":16089,"_4749":16091,"_4751":16092},"Add the new EAN",{"_55":16090},"cs774deb5512953f46","

Add the item again to your seller account, but this time with the new EAN.
You can do this manually one by one or multiple items at once via a bulk upload or the Retailer API.

",[],{"_4745":16094,"_53":16095,"_4749":16097,"_4751":16098},"Contact Partnerservice",{"_55":16096},"cs23acc6422c3ecd9d","

After you have added the item:
Before submitting a request to Partnerservice, we recommend that you first review our general guidelines on the correct use of EANs.
Contact Partnerservice via chat or email at zakelijkverkopen@bol.com.
Clearly state:
- The item
- All EANs that need to be linked
Indicate which EAN should be used as the main EAN. Choose the EAN that is already known to bol and to which product reviews may already be linked.

",[16099],{"_343":16100},{"_27":16101,"_53":16102,"_119":16104,"_349":11328,"_302":351,"_280":16105},"Why is this important?",{"_55":16103},"csbe97c05e6adeb79e","

Only the reviews of the main EAN remain visible after linking. If you do not provide this correctly, valuable reviews may be lost.
After submitting the request to link your items, it will be assessed whether it complies with all established guidelines. If the items from the EANs are not identical, for example, if they differ by more than just the language version, the linking request may be rejected.

",{"_39":16106,"_37":38},{"_27":118,"_42":118},{"_4745":16108,"_53":16109,"_4749":16111,"_4751":16112},"EAN linking confirmation",{"_55":16110},"cs994e05577a5acb78","

Once the linking request has been assessed, Partnerservice will contact you.
If confirmed, the item is correctly linked to the main EAN.
Any Shipping via bol stock on the old EAN will remain available.

",[],{"_4745":16114,"_53":16115,"_4749":16117,"_4751":16118},"Create a new pre-notification",{"_55":16116},"csd7f8cea22bedda31","

Now that the new EAN has been correctly added and linked:

Create a new Shipping via bol pre-notification with the correct (main) EAN.
Ensure that your pre-notification matches the physical item and the shipment you are sending.

",[],{"_493":16120},{"_27":16121,"_53":16122,"_119":16124},"Important to remember",{"_55":16123},"cscd32b4375dbe7756","

Correct EAN linking prevents you from:

Losing reviews
Shipments being processed incorrectly
Experiencing unnecessary delays

Do you have doubts? Please contact Partnerservice before sending a shipment with an unknown EAN.

",{"_27":16126,"_119":118},"Creating a shipment for an unknown EAN",[],[16129,16130,16131,16132,16133,16134,16135,16136],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"create-shipment-for-unknown-ean","2026-03-24T09:26:30.912Z","/en/idp/create-shipment-for-unknown-ean",{"_162":16141,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.454Z",{"_55":16143},"cs721b7ef2b8c43f29",[],{"_102":16146,"_53":16460,"_169":16462},[16147],{"_105":238,"_55":16148,"_90":108,"_88":941,"_92":16149,"_94":38,"_95":16150,"_97":112,"_113":38,"_114":16151,"_244":16152,"_116":16443,"_209":118,"_120":16444,"_122":16445,"_27":16454,"_154":16455,"_156":16456,"_158":98,"_39":16457,"_160":16458},"blt409965c756485f0b",{},"2026-01-27T13:42:06.526Z","With Logistics via bol, we take care of your entire logistics process. We do this for almost all items, including larger ones! We have built an adapted fulfilment center especially for XL+ items. Now you too can benefit from our fast delivery times with your larger items and achieve more sales.",[16153,16158,16164,16170,16186,16202,16208,16214,16219,16239,16244,16250,16256,16278,16283,16297,16303,16320,16338,16356,16362,16367,16386,16404,16410,16416,16424,16430,16436],{"_493":16154},{"_27":118,"_53":16155,"_119":16157},{"_55":16156},"csb57cf04d4fc0e66b","

You can also use Logistics via bol for XL+ items. It's important to know that you need additional rights for this, and you'll also be assigned an additional (XL+) stock ceiling. This is because there is limited capacity available in the adapted fulfilment centers.

Currently, there are 2 XL+ fulfilment centers:

BFC XL Nieuwegein, for XL and XXL
BFC XL Oosterhout, for 3XL with 1- or 2-person delivery

When you pre-register your items in your seller account, your items will be assigned to BFC XL Nieuwegein or BFC XL Oosterhout. Which fulfilment center this will be depends on the packaging dimensions.

",{"_312":16159},{"_314":16160,"_53":16161,"_318":16163},"Packaging dimensions XL+ items",{"_55":16162},"cs6cbdb47b849ffee1","dimensions",{"_493":16165},{"_27":16166,"_53":16167,"_119":16169},"Packaging dimensions XL+ items ",{"_55":16168},"cs9d34f37738f7b536","

That you enter the correct packaging dimensions is crucial for us to process your item properly.

Packaging dimensions include:

The weight,
the length,
the width,
and the height of your packaging.

To ensure that your item is stored in the correct fulfilment center, we check the packaging dimensions of each new item as soon as it arrives with us.

You can find the packaging dimensions below. Please use the dimensions of the total package.

",{"_523":16171},{"_27":16172,"_53":16173,"_119":118,"_528":38,"_529":16175,"_546":16185},"Packaging dimensions | XL and XXL",{"_55":16174},"cs467b2a304aee1373",{"_55":16176,"_88":261,"_27":16177,"_195":262,"_97":8089,"_158":8089,"_95":16178,"_156":16178,"_187":534,"_191":16179,"_193":16177,"_92":16180,"_185":38,"_120":16181,"_160":16182,"_39":16184},"blt8a53ed97250e532c","Verpakkingsdimensies-XL-en-XXL-Lvb-2024-EN.xlsx","2026-02-18T14:18:39.270Z","9217",{},[],{"_162":16183,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:50.994Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8a53ed97250e532c/6995ca3f918cc700082b23f9/Verpakkingsdimensies-XL-en-XXL-Lvb-2024-EN.xlsx","

Volume in liters = length x width x height / 1,000

Please note: Items with a long side of 170cm to 175cm or heavier than 30kg cannot currently be shipped to Belgian customers. These items can be shipped to Dutch customers.

",{"_523":16187},{"_27":16188,"_53":16189,"_119":118,"_528":57,"_529":16191,"_546":16201},"Packaging dimensions | 3XL",{"_55":16190},"cs81111b0dc8969120",{"_55":16192,"_88":261,"_27":16193,"_195":262,"_97":8089,"_158":8089,"_95":16194,"_156":16194,"_187":534,"_191":16195,"_193":16193,"_92":16196,"_185":38,"_120":16197,"_160":16198,"_39":16200},"blt57b8893fd70776da","Verpakkingsdimensies-3XL-Lvb-2024-3-EN.xlsx","2026-02-18T14:19:37.946Z","9363",{},[],{"_162":16199,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:51.017Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt57b8893fd70776da/6995ca793300950008abc827/Verpakkingsdimensies-3XL-Lvb-2024-3-EN.xlsx","

*Girth = 1 x length + 2 x width + 2 x height

** For 3XL 2-person delivery, a maximum weight of 150kg is allowed for the MDA category

Volume in liters = length x width x height / 1,000

",{"_493":16203},{"_27":16204,"_53":16205,"_119":16207},"Storage in different fulfilment centers",{"_55":16206},"csa3b86eb52ef6aa6e","

When you send XL+ items to us, it's possible that your XL+ product range needs to be sent to both BFC XL Nieuwegein and BFC XL Oosterhout. This depends on the size.

Example: Do you sell a range of different TVs? Then it's quite possible that some of the TVs fall within XXL and some within 3XL. In that case, the first part goes to BFC XL Nieuwegein and the other part goes to BFC XL Oosterhout.

",{"_312":16209},{"_314":16210,"_53":16211,"_318":16213},"Enter and check packaging dimensions ",{"_55":16212},"cs7437534e9536de4b","enter-dimensions",{"_493":16215},{"_27":16210,"_53":16216,"_119":16218},{"_55":16217},"cs9b5e90078d21ab00","

You enter the dimensions in the seller account under ‘My items’.

",{"_8080":16220},{"_27":118,"_53":16221,"_119":118,"_181":16223},{"_55":16222},"cse0928020be65bc41",[16224],{"_181":16225,"_53":16236,"_205":16238,"_8100":118},{"_55":16226,"_88":2407,"_195":262,"_27":16227,"_97":264,"_158":8089,"_95":16228,"_156":16229,"_187":188,"_191":16230,"_193":16227,"_92":16231,"_185":38,"_120":16232,"_537":118,"_160":16233,"_39":16235},"blt5d0224c43eed1d07","Verpakkingsdimensies-scaled.jpg","2025-12-10T18:59:25.966Z","2026-02-18T14:03:39.380Z","301995",{},[],{"_162":16234,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:51.085Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5d0224c43eed1d07/6995c6bbea88820008f2a095/Verpakkingsdimensies-scaled.jpg",{"_55":16237},"csd8227af8061bb6cd","Packaging dimensions",{"_493":16240},{"_27":118,"_53":16241,"_119":16243},{"_55":16242},"cs9403b99f29e14fe8","

Enter packaging dimensions
For each item, you can enter the packaging dimensions under 'Optional'. Please use the dimensions of the total package. You can also do this in bulk (Excel import), or enter and/or adjust it via your integrator.
Incorrect packaging dimensions
If there is a difference between the entered dimensions and the dimensions measured by us, it may take longer for your item to be processed. In some cases, items may need to be moved to another fulfilment center.
No packaging dimensions
If no packaging dimensions are entered for an XL+ item, a regular BFC will be assigned. We will then measure the item and have to move it to the correct BFC XL. This takes time, so please make sure to enter the packaging dimensions when pre-registering!

",{"_312":16245},{"_314":16246,"_53":16247,"_318":16249},"Logistics via bol rates | XL+ items ",{"_55":16248},"csf0f7068a33245d8b","xl-rates",{"_493":16251},{"_27":16252,"_53":16253,"_119":16255},"Logistics via bol rates | XL+ items",{"_55":16254},"cscfe48a84c13ba29d","

The rates for Logistics via bol depend on the weight and dimensions of the item. View all Logistics via bol rates here.

The rates for Logistics via bol XL+ include:

Includes: Pick & pack costs, shipping, customer service, returns
Excludes: VAT, commission

",{"_8080":16257},{"_27":118,"_53":16258,"_119":118,"_181":16260},{"_55":16259},"cs7cda32030b600cfa",[16261],{"_181":16262,"_53":16275,"_205":16277,"_8100":118},{"_55":16263,"_88":2407,"_195":16264,"_27":16265,"_97":264,"_158":98,"_95":16266,"_156":16267,"_187":266,"_191":16268,"_193":16269,"_92":16270,"_185":38,"_120":16271,"_537":118,"_160":16272,"_39":16274},"blt30f8987c28f92be6","blt0a8187d84d4ebd40","Afmetingen-verpakkingen-XLplus-Partnerplatform.png","2025-12-10T19:00:34.695Z","2026-01-02T19:01:54.398Z","112566","Afmetingen-verpakkingen-XLplus-Partnerplatform-1.png",{},[],{"_162":16273,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.740Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt30f8987c28f92be6/69581612aa8b642d918f9488/Afmetingen-verpakkingen-XLplus-Partnerplatform-1.png",{"_55":16276},"csa0a39e3697261836","Packaging dimensions XLplus ",{"_493":16279},{"_27":118,"_53":16280,"_119":16282},{"_55":16281},"csee7be5c6c40c31cb","*For 3XL 2-person delivery, a maximum weight of 150 kg is allowed for the MDA (white goods electronics) category.",{"_523":16284},{"_27":16252,"_53":16285,"_119":118,"_528":57,"_529":16287,"_546":118},{"_55":16286},"csa5310689ae7ff4a8",{"_55":16288,"_88":261,"_27":16289,"_195":262,"_97":8089,"_158":8089,"_95":16290,"_156":16290,"_187":534,"_191":16291,"_193":16289,"_92":16292,"_185":38,"_120":16293,"_160":16294,"_39":16296},"bltf7d0bc35f536d74b","ENG-Lvb-tarieven-XL-3XL.xlsx","2026-02-18T14:22:04.059Z","15668",{},[],{"_162":16295,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:51.040Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf7d0bc35f536d74b/6995cb0cf8977f0008afde7d/ENG-Lvb-tarieven-XL-3XL.xlsx",{"_312":16298},{"_314":16299,"_53":16300,"_318":16302},"Logistics via bol delivery promise XL+",{"_55":16301},"cs01a0274fe0fbd064","xl-delivery-promise",{"_12505":16304},{"_27":16299,"_53":16305,"_119":16307,"_181":16308},{"_55":16306},"csb99db49dfae7b1bf","

With Logistics via bol XL-XXL, you offer your customers ‘ordered before 11:00 PM, delivered tomorrow’ for the Netherlands and ‘ordered before 11:59 PM, delivered tomorrow’ for Belgium.

",{"_181":16309,"_205":16319,"_300":12191,"_8100":118},{"_55":16310,"_88":261,"_195":262,"_27":16311,"_97":264,"_158":264,"_95":16312,"_156":16312,"_187":266,"_191":16313,"_193":16311,"_92":16314,"_185":38,"_120":16315,"_160":16316,"_39":16318},"bltecbd9b3e23fcd07b","Voor-23_59-besteld-morgen-in-huis.png","2025-12-10T19:02:16.359Z","2556",{},[],{"_162":16317,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.043Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltecbd9b3e23fcd07b/6939c3b878a7e14d600872cf/Voor-23_59-besteld-morgen-in-huis.png","Ordered before 11:59 PM, delivered tomorrow",{"_12505":16321},{"_27":16322,"_53":16323,"_119":16325,"_181":16326},"3XL-items",{"_55":16324},"csefc4d1cc2d4c9157","

For 3XL items, customers need to make a delivery appointment. The delivery promise for these items is: ‘In stock. Ordered before 11:59 PM, delivered tomorrow. Delivery by appointment.’

",{"_181":16327,"_205":16337,"_300":12191,"_8100":118},{"_55":16328,"_88":261,"_195":262,"_27":16329,"_97":264,"_158":264,"_95":16330,"_156":16330,"_187":266,"_191":16331,"_193":16329,"_92":16332,"_185":38,"_120":16333,"_160":16334,"_39":16336},"bltb3282e99d178fcf9","Group-11.png","2025-12-10T19:02:52.709Z","3470",{},[],{"_162":16335,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.731Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb3282e99d178fcf9/6939c3dc7aa246816d433db1/Group-11.png","In stock",{"_12505":16339},{"_27":16340,"_53":16341,"_119":16343,"_181":16344},"Logistics via bol XL+",{"_55":16342},"cs50584b4970eece09","

With Logistics via bol XL, due to the sizes, you cannot offer free Select delivery options to customers.

",{"_181":16345,"_205":16355,"_300":12191,"_8100":118},{"_55":16346,"_88":261,"_195":262,"_27":16347,"_97":264,"_158":264,"_95":16348,"_156":16348,"_187":266,"_191":16349,"_193":16347,"_92":16350,"_185":38,"_120":16351,"_160":16352,"_39":16354},"bltb2bb38ec495e4b2d","Select.png","2025-12-10T19:03:28.136Z","945",{},[],{"_162":16353,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.749Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb2bb38ec495e4b2d/6939c40034e2d6582365295e/Select.png","Select",{"_312":16357},{"_314":16358,"_53":16359,"_318":16361},"Threshold delivery service for XL+",{"_55":16360},"cs2ce94114b745f0fd","threshold-delivery-service",{"_493":16363},{"_27":16358,"_53":16364,"_119":16366},{"_55":16365},"csa7e6e9fadc3bcc6e","

We apply threshold delivery service for all Logistics via bol items. This means we deliver items to the threshold of the customer's front door. For 3XL, this means the item is also carried inside.

",{"_12505":16368},{"_27":16369,"_53":16370,"_119":16372,"_181":16373}," White Goods Electronics",{"_55":16371},"csab24498f6c66a4bf","

For white goods electronics (MDA) and certain TVs, your customer has the option to add installation service.

",{"_181":16374,"_205":16385,"_300":12191,"_8100":118},{"_55":16375,"_88":2407,"_195":262,"_27":16376,"_97":264,"_158":8089,"_95":16377,"_156":16378,"_187":266,"_191":16379,"_193":16376,"_92":16380,"_185":38,"_120":16381,"_537":118,"_160":16382,"_39":16384},"bltf3230873503578e5","Frame-13.png","2025-12-10T19:04:12.004Z","2026-02-18T14:10:39.763Z","64829",{},[],{"_162":16383,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:51.107Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf3230873503578e5/6995c85f6245840008fd1c05/Frame-13.png","View replenishment suggestions",{"_12505":16387},{"_27":16388,"_53":16389,"_119":16391,"_181":16392},"Return old appliance",{"_55":16390},"cs45cb955ca607e187","

In addition, you are also obliged to take back the old appliance (MDA and certain TVs).

",{"_181":16393,"_205":16388,"_300":12191,"_8100":118},{"_55":16394,"_88":2407,"_195":262,"_27":16395,"_97":264,"_158":8089,"_95":16396,"_156":16397,"_187":266,"_191":16398,"_193":16395,"_92":16399,"_185":38,"_120":16400,"_537":118,"_160":16401,"_39":16403},"blt50eee9fc5274c8e4","Retour-nemen-wda.png","2025-12-10T19:04:53.976Z","2026-02-18T14:12:35.456Z","223870",{},[],{"_162":16402,"_164":8089,"_165":166,"_90":108},"2026-02-18T14:27:51.063Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt50eee9fc5274c8e4/6995c8d36245840008fd1c07/Retour-nemen-wda.png",{"_312":16405},{"_314":16406,"_53":16407,"_318":16409},"Delivery conditions XL+ ",{"_55":16408},"cs370f3a9016dad4ff","delivery-conditions",{"_493":16411},{"_27":16412,"_53":16413,"_119":16415},"Delivery conditions for XL+ items ",{"_55":16414},"csaf6389985d9a675f","

For XL+, additional delivery conditions apply, where the other Logistics via bol delivery conditions always apply. Check the applicable delivery conditions. Some important points specifically for the XL+ product range are:

If an item fits on an EPAL Euro pallet (80 x 120 cm) in any way, the pallet must be stacked so that the item is delivered on an EPAL Euro pallet.
If an item does not fit on an EPAL Euro pallet due to its dimensions or for safety reasons, the item may protrude a maximum of 25 cm on both sides along the length of the EPAL Euro pallet. The maximum length of the pallet will then be 170 cm. The maximum width remains 80 cm.
If the above does not fit (in practice, this will only be necessary at bol Fulfilment Center XL2), you may choose from the following pallet variants:
- 2 EPAL Euro pallets lengthwise. The load unit will then be 80 x 240 cm. It is not permitted to position the pallets widthwise (i.e., with dimensions of 160 x 120 cm).
- A non-standard pallet larger than an EPAL Euro pallet up to a maximum of 120 x 210 cm.
For the delivery of clampable items (e.g., white goods), specific rules apply as described in article 5.4 of the delivery conditions.

",{"_4555":16417},{"_280":16418,"_53":16422},{"_39":16419,"_37":57},{"_27":16420,"_42":16421},"View general delivery conditions","https://partnerplatform.bol.com/en/need-help/logisticsviabol/terms-of-delivery-of-logistics-via-bol-com/",{"_55":16423},"cs7eb181cbde3e7996",{"_312":16425},{"_314":16426,"_53":16427,"_318":16429},"Sign up for Logistics via bol XL+",{"_55":16428},"cs9bb5612f58e7dd84","sign-up-xl",{"_493":16431},{"_27":16432,"_53":16433,"_119":16435},"Getting started with Logistics via bol XL+",{"_55":16434},"cs10dd2d92abf6a78d","

You are eligible for Logistics via bol and Logistics via bol XL+ if you sell at least 1,500 items per year.
Interested? Sign up now:

",{"_4555":16437},{"_280":16438,"_53":16441},{"_39":16439,"_37":57},{"_27":12176,"_42":16440},"https://partnerplatform.bol.com/en/need-help/logisticsviabol/registration-logisticsviabol/",{"_55":16442},"cs831648459e00ebe3",{"_119":118,"_27":118},[],[16446,16447,16448,16449,16450,16451,16452,16453],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"xl-product-range","XL+ product range","2026-04-15T14:43:51.262Z","/en/idp/xl-product-range",{"_162":16459,"_164":98,"_165":166,"_90":108},"2026-04-15T14:43:59.444Z",{"_55":16461},"cse44c52385accb1d4",[],{"_102":16464,"_53":16737,"_169":16739},[16465],{"_105":238,"_55":16466,"_90":108,"_92":16467,"_94":38,"_88":2712,"_95":16468,"_97":112,"_113":38,"_114":16469,"_244":16470,"_116":16720,"_209":118,"_120":16722,"_122":16723,"_27":16732,"_154":16721,"_156":16733,"_158":12032,"_39":16734,"_160":16735},"blt8dfdc773b79b0668",{},"2026-01-27T12:43:15.135Z","Do you want to replenish your Logistics via bol stock in our fulfilment center? Then it's important to pre-notify this shipment. This way, we can ensure that enough operators are ready to process the shipment. You can always adjust this pre-notification. On this page, you can read how.",[16471,16477,16483,16498,16504,16509,16611,16617,16637,16642],{"_312":16472},{"_314":16473,"_53":16474,"_318":16476},"Possible Pre-notification Adjustments",{"_55":16475},"csb161f73c22c1ee48","differences",{"_493":16478},{"_27":16479,"_53":16480,"_119":16482},"Adjusting a Pre-notified Shipment",{"_55":16481},"csde0f2772a917d6dc","

When pre-notifying, you specify which and how many pallets, packages, and items will be delivered. You can have your shipment delivered to our fulfilment center in 2 ways.
Delivery via your own carrier. You can adjust the delivery details up to the moment of delivery.
bol's pick-up and delivery service. Adjustments to the pick-up appointment are possible up to the same moment that a pick-up appointment can still be cancelled. You can find more information here.

Different options apply to both delivery methods. You can see them listed below.

",{"_523":16484},{"_27":16473,"_53":16485,"_119":118,"_528":57,"_529":16487,"_546":118},{"_55":16486},"cs2bde410dfa875288",{"_55":16488,"_88":261,"_27":16489,"_195":12160,"_97":8089,"_158":8089,"_95":16490,"_156":16491,"_187":534,"_191":16492,"_193":16489,"_92":16493,"_185":38,"_120":16494,"_160":16495,"_39":16497},"blt5fd298e79c687b56","aanpassen-voormelding-lvb-1.xlsx","2025-11-19T14:08:10.803Z","2026-01-02T18:52:43.022Z","10782",{},[],{"_162":16496,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.923Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5fd298e79c687b56/691dcf4ae16a2808aba762b0/aanpassen-voormelding-lvb-1.xlsx",{"_312":16499},{"_314":16500,"_53":16501,"_318":16503},"Adjust Items",{"_55":16502},"csf3bf53d40be07c2f","item",{"_493":16505},{"_27":118,"_53":16506,"_119":16508},{"_55":16507},"cs6f78687b0eff201e","

You can easily adjust your pre-notification via your seller account. This applies to both the items and the delivery details (type of load carrier, number of packages, number of pallets, delivery days, and pick-up appointments).

",{"_4735":16510},{"_4737":16511,"_53":16512,"_4740":118,"_4742":16514},"How to Adjust Your Items",{"_55":16513},"csab40e34e00922909",[16515,16521,16541,16562,16605],{"_4745":16516,"_53":16517,"_4749":16519,"_4751":16520},"Go to the 'Items' menu",{"_55":16518},"csa65b9e09d21b37a5","

You can find the 'Items' tab in your seller account.

",[],{"_4745":16522,"_53":16523,"_4749":118,"_4751":16525},"Choose 'My Lvb Shipments'",{"_55":16524},"cs44721ec3c10c812a",[16526],{"_181":16527},{"_181":16528,"_53":16538,"_205":16540,"_8100":118},{"_55":16529,"_88":261,"_27":16530,"_195":262,"_97":8089,"_158":8089,"_95":16531,"_156":16531,"_187":266,"_191":16532,"_193":16530,"_92":16533,"_185":38,"_120":16534,"_160":16535,"_39":16537},"blt0491bd7bca77c3c5","Voormelding-aanpassen-1.png","2025-11-19T14:10:22.956Z","18327",{},[],{"_162":16536,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.955Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0491bd7bca77c3c5/691dcfcebd53a98405dd636b/Voormelding-aanpassen-1.png",{"_55":16539},"csccfb67c6e0ffad18","Adjust pre-notification.",{"_4745":16542,"_53":16543,"_4749":118,"_4751":16545},"Click the ‘Adjust items’ button for the pre-notified shipment",{"_55":16544},"cs3a6c94748895c715",[16546],{"_181":16547},{"_181":16548,"_53":16559,"_205":16561,"_8100":118},{"_55":16549,"_88":261,"_27":16550,"_195":262,"_97":8089,"_158":8089,"_95":16551,"_156":16551,"_187":266,"_191":16552,"_193":16553,"_92":16554,"_185":38,"_120":16555,"_160":16556,"_39":16558},"bltc6413ba8eeef3c95","Artikelen wijzigen.png","2025-11-19T14:11:35.119Z","15165","Artikelen_wijzigen.png",{},[],{"_162":16557,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.972Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc6413ba8eeef3c95/691dd017e6da7ad506c4cb15/Artikelen_wijzigen.png",{"_55":16560},"cs7c7a934feab1485b","Adjust items.",{"_4745":16563,"_53":16564,"_4749":16566,"_4751":16567},"Adjust the details",{"_55":16565},"csc748920c43eb7782","

a) Do you want to adjust the number of items? Click on the relevant item and adjust the quantity. You can remove the item by clicking the trash can icon

",[16568,16584,16589],{"_181":16569},{"_181":16570,"_53":16581,"_205":16583,"_8100":118},{"_55":16571,"_88":261,"_27":16572,"_195":262,"_97":8089,"_158":8089,"_95":16573,"_156":16573,"_187":266,"_191":16574,"_193":16575,"_92":16576,"_185":38,"_120":16577,"_160":16578,"_39":16580},"blt69412ee6487c93c7","Zendingen verwijderen.png","2025-11-19T14:13:13.280Z","17069","Zendingen_verwijderen.png",{},[],{"_162":16579,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.963Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt69412ee6487c93c7/691dd079e6da7a751cc4cb1f/Zendingen_verwijderen.png",{"_55":16582},"cs06c42a383efdfcf6","Remove shipment.",{"_493":16585},{"_27":118,"_53":16586,"_119":16588},{"_55":16587},"cs855339fac6030c65","

b) Do you want to add new items to an existing shipment? In the search bar under ‘Add an item’, enter the relevant item name or EAN. New items can also be added in bulk by clicking on ‘Add bulk items’. Please note, only items allocated to the same destination as the shipment can be added.

",{"_181":16590},{"_181":16591,"_53":16602,"_205":16604,"_8100":118},{"_55":16592,"_88":261,"_27":16593,"_195":262,"_97":8089,"_158":8089,"_95":16594,"_156":16594,"_187":266,"_191":16595,"_193":16596,"_92":16597,"_185":38,"_120":16598,"_160":16599,"_39":16601},"bltbe7662954a5347fa","Bulkartikelen toevoegen.png","2025-11-19T14:14:14.585Z","35702","Bulkartikelen_toevoegen.png",{},[],{"_162":16600,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.946Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbe7662954a5347fa/691dd0b6cc48d2313ba86947/Bulkartikelen_toevoegen.png",{"_55":16603},"cs1377b9c60815b833","Add bulk items.",{"_4745":16606,"_53":16607,"_4749":16609,"_4751":16610},"Click 'Save'",{"_55":16608},"csfa8f2b7f5321997b","

And your shipment has been adjusted!

",[],{"_493":16612},{"_27":16613,"_53":16614,"_119":16616},"How to Adjust Delivery Details",{"_55":16615},"cs9d95ca6943ac6598","

By clicking on “edit”, you can adjust the delivery details. Here you can adjust the type of load carrier, number of pallets/packages, and the delivery date! Then click “save changes”.

",{"_8080":16618},{"_27":118,"_53":16619,"_119":118,"_181":16621},{"_55":16620},"cse3cc0d5909de9f1c",[16622],{"_181":16623,"_53":16634,"_205":16636,"_8100":118},{"_55":16624,"_88":261,"_27":16625,"_195":262,"_97":8089,"_158":8089,"_95":16626,"_156":16626,"_187":266,"_191":16627,"_193":16628,"_92":16629,"_185":38,"_120":16630,"_160":16631,"_39":16633},"blt06721e5200984e02","Details verzending.png","2025-11-19T14:16:36.735Z","101292","Details_verzending.png",{},[],{"_162":16632,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.937Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt06721e5200984e02/691dd14423c56b135d7e2586/Details_verzending.png",{"_55":16635},"cse7f7372ba52e77fd","Shipment details.",{"_312":16638},{"_314":16639,"_53":16640,"_318":7657},"Frequently Asked Questions",{"_55":16641},"cs6c45795e859431c6",{"_874":16643},{"_876":16639,"_53":16644,"_880":16646,"_881":16647},{"_55":16645},"csec377af2265546d3","

about adjusting your pre-notification.

",[16648,16656,16664,16672,16680,16688,16696,16704,16712],{"_1011":16649},{"_1013":16650,"_53":16651,"_1017":16653,"_280":16654},"Does the bulk-upload in this flow work differently from the current bulk-upload also available when creating a draft shipment?",{"_55":16652},"cs4fd8f887e04d7990","

The bulk-upload functionality has remained exactly the same as the bulk-upload available when creating a draft shipment.

",{"_39":16655,"_37":38},{"_27":118,"_42":118},{"_1011":16657},{"_1013":16658,"_53":16659,"_1017":16661,"_280":16662},"Is it possible to adjust the number of items using a bulk-upload?",{"_55":16660},"cs2f24c85ba30c9dc7","

No, the bulk-upload functionality has not changed compared to the current bulk-upload when creating a shipment. You can adjust the quantity of items by going back to your shipment overview.

",{"_39":16663,"_37":38},{"_27":118,"_42":118},{"_1011":16665},{"_1013":16666,"_53":16667,"_1017":16669,"_280":16670},"On the Partnerplatform, I see that it's possible to add new EANs in bulk to my pre-notification. However, I don't see this option in my overview. How is this possible?",{"_55":16668},"cscdad7a763f0d96ec","

We are adding this new feature within different experimental groups. We do this to test the impact of the various functionalities and to apply improvements where necessary.

",{"_39":16671,"_37":38},{"_27":118,"_42":118},{"_1011":16673},{"_1013":16674,"_53":16675,"_1017":16677,"_280":16678},"I've been informed about the new feature that allows me to adjust my pre-notification by adding new items. However, I don't see this option. How is this possible?",{"_55":16676},"cs9cab3755a300ae03","

We are adding this new feature within different experimental groups. We do this to test the impact of the various functionalities and to apply improvements where necessary for the final version. We expect this new functionality to be available to everyone later this year.

",{"_39":16679,"_37":38},{"_27":118,"_42":118},{"_1011":16681},{"_1013":16682,"_53":16683,"_1017":16685,"_280":16686},"Why can't I add items that have a different destination than the original items in the shipment?",{"_55":16684},"cs1b7c7c8ccafbc372","

When creating the shipment, the location is chosen as the first step. This location is therefore fixed. Since we cannot adjust this location, you can only add items with the same destination.

",{"_39":16687,"_37":38},{"_27":118,"_42":118},{"_1011":16689},{"_1013":16690,"_53":16691,"_1017":16693,"_280":16694},"What should I do with items that have a different destination, but which I actually want to add?",{"_55":16692},"csd222d6d03400e9ea","

For items with a different destination, you will need to create a new, separate shipment.

",{"_39":16695,"_37":38},{"_27":118,"_42":118},{"_1011":16697},{"_1013":16698,"_53":16699,"_1017":16701,"_280":16702},"I receive a message that I cannot save my shipment because no inbound capacity is available. What does this mean?",{"_55":16700},"cs20863676b0181d78","

If you see this message, it means that there is no inbound capacity left for the chosen delivery day. As a result, the extra items you want to add cannot be included. It's possible that additional capacity may become available if, for example, a shipment is cancelled.

",{"_39":16703,"_37":38},{"_27":118,"_42":118},{"_1011":16705},{"_1013":16706,"_53":16707,"_1017":16709,"_280":16710},"How can I add new items to an already existing shipment?",{"_55":16708},"cs5fd1b35c80f17c22","

You add new items via the detail page of the pre-notified, definitive shipment. Scroll down and click the 'adjust items' button.

",{"_39":16711,"_37":38},{"_27":118,"_42":118},{"_1011":16713},{"_1013":16714,"_53":16715,"_1017":16717,"_280":16718},"Until what moment can I still add new items to the shipment?",{"_55":16716},"cs8d511a4b40f2ff66","

First mile: adding items is possible until the shipment has been picked up by the carrier.

Non-first mile: adding items is possible until the shipment has been sent to the Fulfilment Center.

",{"_39":16719,"_37":38},{"_27":118,"_42":118},{"_27":16721,"_119":118},"Adjust Pre-notification",[],[16724,16725,16726,16727,16728,16729,16730,16731],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"pre-notification-adjust","2026-03-24T09:37:34.935Z","/en/idp/pre-notification-adjust",{"_162":16736,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.485Z",{"_55":16738},"cs9574cf08b0238266",[],{"_102":16741,"_53":16776,"_169":16778},[16742],{"_105":238,"_55":16743,"_90":108,"_92":16744,"_94":38,"_88":110,"_95":16745,"_97":112,"_113":38,"_114":16746,"_244":16747,"_116":16759,"_209":118,"_120":16761,"_122":16762,"_27":16771,"_154":16760,"_156":16772,"_158":264,"_39":16773,"_160":16774},"blt79969dc3c7918dc1",{},"2026-01-19T14:49:03.429Z","All items you deliver to our fulfillment center must be labeled with an EAN. Read our tips on this page to prevent incorrect bookings!",[16748,16753],{"_493":16749},{"_27":118,"_53":16750,"_119":16752},{"_55":16751},"cs367fe50c34ff1406","

To ensure easy verification in the fulfillment center of which item belongs to which partner, each item must be labeled with a unique barcode.

",{"_493":16754},{"_27":16755,"_53":16756,"_119":16758},"Prevent incorrect bookings",{"_55":16757},"cs3d548fee9f2c9d50","

Errors during scanning can lead to incorrect stock bookings. Therefore, pay close attention to the following points:

Each of your items must have 1 visible EAN barcode. Any second or third barcodes on your items must be taped over and not visible. Remove barcodes from outer packaging (boxes used to transport your items).
The numbers of the EAN barcode must be clearly legible below the barcode.
The EAN barcode must be visible on the outside of the packaging on a flat surface.
The EAN number on the item must exactly match how it was registered in the advance notification.

",{"_27":16760,"_119":118},"Label your items",[],[16763,16764,16765,16766,16767,16768,16769,16770],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"label-your-items","2026-01-19T14:52:01.664Z","/en/idp/label-your-items",{"_162":16775,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.443Z",{"_55":16777},"cs0a3952f84da9845f",[],{"_102":16780,"_53":16905,"_169":16907},[16781],{"_105":238,"_55":16782,"_90":108,"_92":16783,"_94":38,"_88":2712,"_95":16784,"_97":112,"_113":38,"_114":16785,"_244":16786,"_116":16887,"_209":118,"_120":16890,"_122":16891,"_27":16900,"_154":16888,"_156":16901,"_158":98,"_39":16902,"_160":16903},"blt55ec4b41ddcb2c69",{},"2026-01-27T12:42:23.136Z","Once your items are correctly converted, pre-registered, and labelled, it's time to deliver the shipment to bol. Read this page carefully before you deliver your shipment to the Fulfilment center, so you don't encounter any surprises!",[16787,16793,16798,16804,16809,16815,16821,16827,16833,16839,16844,16863,16868],{"_312":16788},{"_314":16789,"_53":16790,"_318":16792},"Prepare and send your shipment",{"_55":16791},"cs7e7163adb35ace89","prepare-shipment",{"_493":16794},{"_27":16789,"_53":16795,"_119":16797},{"_55":16796},"cs3b16b2c313c6bccc","

Before you can send your items to our fulfilment centers, make sure all items are properly labelled and prepare your shipment. Want to know more about preparing your shipment? Our colleague Charlotte explains it in this video.

Charlotte also outlines everything for sending your shipment. Watch that video here.

",{"_312":16799},{"_314":16800,"_53":16801,"_318":16803},"Addresses",{"_55":16802},"cs86b8742c9ad23943","addresses",{"_493":16805},{"_27":16800,"_53":16806,"_119":16808},{"_55":16807},"cs85d1a9c5c912d2d8","

On the shipping label, bol indicates to which address the items should be sent. Unfortunately, it is not possible to deliver items yourself at the bol Fulfilment center, as due to the number of logistics carriers on site, it is not possible to guarantee safety for private individuals and passenger cars. Therefore, a professional carrier must always be engaged for this. The correct address, which you can provide to the carrier, is automatically generated in your seller account and can be found on the shipping label.

",{"_493":16810},{"_27":16811,"_53":16812,"_119":16814},"CEVA Logistics",{"_55":16813},"cs3d97ce5bee21e95f","

bol – CEVA Logistics

Veerweg 16

5145 NS Waalwijk

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_493":16816},{"_27":16817,"_53":16818,"_119":16820},"bol Fulfilment Center 1",{"_55":16819},"csf46c082207e31292","

bol – BFC site 1

Mechie Trommelenweg 1

5145 ND Waalwijk

The Netherlands

Opening hours:

07.00 – 17.00

",{"_493":16822},{"_27":16823,"_53":16824,"_119":16826},"bol Fulfilment Center 2",{"_55":16825},"csd628b08baf32f5f7","

bol – BFC site 2

Mechie Trommelenweg 1

5145 ND Waalwijk

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_493":16828},{"_27":16829,"_53":16830,"_119":16832},"bol Fulfilment Center XL",{"_55":16831},"cs1f6470124deb6809","

bol – BFC XL

Divisiedok 1

3439 JM Nieuwegein

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_493":16834},{"_27":16835,"_53":16836,"_119":16838},"bol Fulfilment Center XL 2",{"_55":16837},"cs00cc7cff78e2f2fe","

bol – BFC XL 2

Rietgraaf 10

6678 PJ Oosterhout

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_493":16840},{"_27":118,"_53":16841,"_119":16843},{"_55":16842},"cs25c148c940abb0f2","

Shipping via bol shipping label – bol delivery service & Shipping via bol shipping label – own carrier

",{"_8080":16845},{"_27":118,"_53":16846,"_119":118,"_181":16848},{"_55":16847},"cs9407c59041688000",[16849],{"_181":16850,"_53":16860,"_205":16862,"_8100":118},{"_55":16851,"_88":261,"_27":16852,"_195":262,"_97":8089,"_158":8089,"_95":16853,"_156":16853,"_187":266,"_191":16854,"_193":16852,"_92":16855,"_185":38,"_120":16856,"_160":16857,"_39":16859},"blt59ed772c12751b07","Verzendlabel.png","2025-11-19T14:03:12.073Z","2363831",{},[],{"_162":16858,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.839Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt59ed772c12751b07/691dce206d81a106ea3fb709/Verzendlabel.png",{"_55":16861},"csc5aae62871d7a34b","Shipping label.",{"_493":16864},{"_27":118,"_53":16865,"_119":16867},{"_55":16866},"cs6bbf2be50448eb18","

When delivering on a pallet, it is important that a shipping label is attached to the short side of the pallet and to the long side of the pallet.

",{"_8080":16869},{"_27":118,"_53":16870,"_119":118,"_181":16872},{"_55":16871},"cs0d3494865db45747",[16873],{"_181":16874,"_53":16884,"_205":16886,"_8100":118},{"_55":16875,"_88":261,"_27":16876,"_195":262,"_97":8089,"_158":8089,"_95":16877,"_156":16877,"_187":188,"_191":16878,"_193":16876,"_92":16879,"_185":38,"_120":16880,"_160":16881,"_39":16883},"bltcc06e436d5fa9ae2","Label-op-pallet.jpg","2025-11-19T14:04:02.126Z","66848",{},[],{"_162":16882,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.848Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcc06e436d5fa9ae2/691dce526d81a110f63fb711/Label-op-pallet.jpg",{"_55":16885},"cs122f3827ac3afff2","Example label on pallet.",{"_27":16888,"_119":16889},"Ship your items","Once your items are correctly converted, pre-registered, and labelled, it's time to deliver the shipment. How? You can read about it here.",[],[16892,16893,16894,16895,16896,16897,16898,16899],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"ship-your-items","2026-02-13T13:39:18.701Z","/nl/idp/verzend-je-artikelen",{"_162":16904,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.214Z",{"_55":16906},"csaaba15c8a1236756",[],{"_102":16909,"_53":17078,"_169":17080},[16910],{"_105":238,"_55":16911,"_90":108,"_92":16912,"_94":38,"_88":2712,"_95":16913,"_97":112,"_113":38,"_114":16914,"_244":16915,"_116":17061,"_209":118,"_120":17062,"_122":17063,"_27":17072,"_154":17073,"_156":17074,"_158":12032,"_39":17075,"_160":17076},"bltfa7509079c89b386",{},"2026-01-27T12:43:35.651Z","Every day, tens of thousands of items leave our Fulfilment centers. Logistics via bol carefully packages your items and hands them over to the delivery service, so you don't have to worry about it. This page provides insight into packaging and shipping your items.",[16916,16922,16928,16934,16940,16946,16951,16970,16989,16995,17015],{"_493":16917},{"_27":16918,"_53":16919,"_119":16921},"How are items packaged?",{"_55":16920},"csa5ce51c4b8000ab2","

We package as many items as possible custom-fit. This way, we reduce packaging material and air in packages. And if possible, we completely omit our own cardboard bol 'outer box'. This way, together we save a lot of cardboard.

Suitable packaging material

The packaging materials we use for Shipping via bol are constantly improved to make them as environmentally friendly as possible. For suitable product ranges, such as fashion, a packaging bag is used instead of a bol outer box to keep the packaging as small as possible.

Hand-packed

A portion of orders are packed by hand. The system calculates the most suitable box for an item and communicates this to the operator. Additionally, the system also advises whether or not to provide the shipment with protection and void fill material.

Machine-packed

Furthermore, the Fulfilment centers have several machines that make it possible to custom-package a shipment. The machine measures the item, cuts a suitable box, and folds it directly around the item. This way, we keep the packages as small as possible, and the item is protected.

",{"_493":16923},{"_27":16924,"_53":16925,"_119":16927},"Shipping without a bol outer box",{"_55":16926},"cscb90d7fdf7d5725a","

Shipping without an outer box means sending the item in its original packaging, omitting the shipping box. Shipping without an outer box is a sustainable step that can also benefit you as a partner.

Less packaging material: if an item already has sturdy packaging, it's a waste to pack it with an additional box.
Less transport volume: by reducing packaging use, transport volume decreases. This ensures that all space in delivery vans is utilized as efficiently as possible, leading to fewer trips.
Lower packaging costs: less packaging also means lower packaging costs. By eliminating an extra step in the packing process, we can work even more efficiently. We are happy to let our partners benefit from these improvements; by shipping items without an outer box, we can offer even more competitive rates.

Moreover, the development of shipping without an outer box is seen as a sustainable solution and is positively received by customers. Both partner and customer benefit from this.

From the Fulfilment centers in Waalwijk, we are shipping an increasingly broader product range without the bol outer box. To achieve our sustainability goals, we are gradually increasing the percentage of these shipments.

",{"_493":16929},{"_27":16930,"_53":16931,"_119":16933},"When do we ship without an outer box?",{"_55":16932},"cs143a23f8a740a8db","

When assessing whether an item can be shipped without an outer box, we take into account several physical and commercial conditions.

",{"_493":16935},{"_27":16936,"_53":16937,"_119":16939},"Physical conditions:",{"_55":16938},"csdd28ea7ca57d836b","

An item must have a strong exterior and be completely sealed;
The original packaging must be larger than the shipping label;
An item must not be wrapped in foil, plastic, or paper;
An item must not be able to roll, be fragile, sharp, or liquid.

",{"_493":16941},{"_27":16942,"_53":16943,"_119":16945},"Commercial conditions:",{"_55":16944},"csbfc453f7facdc8c0","

An item is not privacy-sensitive (e.g., erotic items);
An item is not easily damaged (e.g., books);
An item does not have important packaging, for example, if an item is given as a gift (e.g., LEGO);
An item is not prone to theft (e.g., an iPhone).

",{"_493":16947},{"_27":118,"_53":16948,"_119":16950},{"_55":16949},"csb59e1e665d3cf600","In the Fulfilment centers, we regularly check whether all items on the list are actually suitable for unpackaged shipping. We also closely monitor the effect of shipping without an outer box. If there is a significant impact on the number of returned items and the possibility of repair, an outer box is automatically added.",{"_12505":16952},{"_27":16953,"_53":16954,"_119":16956,"_181":16957},"Suitable for shipping without an outer box",{"_55":16955},"cs2201dd93f561163c","

Items that are in sturdy packaging and have a low risk of damage and theft are suitable for unpackaged shipping. This includes diapers, air fryers, vacuum cleaner kettles, but also cat food, large packages of fabric softener, and vacuum cleaner refill bags in their original box.

",{"_181":16958,"_205":16969,"_300":12191,"_8100":118},{"_55":16959,"_88":2407,"_185":38,"_92":16960,"_187":188,"_95":16961,"_97":264,"_537":118,"_191":16962,"_193":16963,"_195":262,"_120":16964,"_27":16963,"_156":16965,"_158":264,"_160":16966,"_39":16968},"blta30f3f18e6c775bc",{},"2025-12-10T18:51:26.592Z","113732","Wel-geschikt-verzenden-zonder-omdoos.jpeg",[],"2026-03-03T09:01:51.059Z",{"_162":16967,"_164":264,"_165":166,"_90":108},"2026-03-03T09:01:55.182Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta30f3f18e6c775bc/69a6a37f0015811ec7d3bee8/Wel-geschikt-verzenden-zonder-omdoos.jpeg","Suitable for shipping without outer box",{"_12505":16971},{"_27":16972,"_53":16973,"_119":16975,"_181":16976},"Not suitable for shipping without an outer box",{"_55":16974},"csa3038b2f3acd6f01","

Items that are not in sturdy packaging, or where there is a high risk of theft or damage, are not suitable for shipping without an outer box. Additionally, certain product categories are not suitable, such as toys, drying racks, or erotic items.

",{"_181":16977,"_205":16988,"_300":12191,"_8100":118},{"_55":16978,"_88":2407,"_185":38,"_92":16979,"_187":188,"_95":16980,"_97":264,"_537":118,"_191":16981,"_193":16982,"_195":262,"_120":16983,"_27":16982,"_156":16984,"_158":264,"_160":16985,"_39":16987},"blt55b830986831ca0c",{},"2025-12-10T18:52:22.288Z","153307","Niet-geschikt-verzenden-zonder-omdoos.jpg",[],"2026-03-03T08:42:04.015Z",{"_162":16986,"_164":264,"_165":166,"_90":108},"2026-03-03T08:42:06.949Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt55b830986831ca0c/69a69edc285310e6b6ab76bc/Niet-geschikt-verzenden-zonder-omdoos.jpg","Not suitable for shipping without outer box",{"_493":16990},{"_27":16991,"_53":16992,"_119":16994},"How are items shipped?",{"_55":16993},"cs687da17a54e38c9f","

With Logistics via bol, your customers always benefit from the fastest delivery and our extensive bol Select delivery options. If a customer chooses one of these extensive delivery options, it costs you nothing extra.

",{"_8080":16996},{"_27":118,"_53":16997,"_119":118,"_181":16999},{"_55":16998},"cs38aa295f3c22bf71",[17000],{"_181":17001,"_53":17012,"_205":17014,"_8100":118},{"_55":17002,"_88":2407,"_185":38,"_92":17003,"_187":266,"_95":17004,"_97":264,"_537":118,"_191":17005,"_193":17006,"_195":262,"_120":17007,"_27":16347,"_156":17008,"_158":264,"_160":17009,"_39":17011},"blt38baee6fb2968591",{},"2025-12-10T18:53:06.704Z","12287","select.png",[],"2026-03-03T08:38:41.936Z",{"_162":17010,"_164":264,"_165":166,"_90":108},"2026-03-03T08:38:45.428Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt38baee6fb2968591/69a69e11092de15efe861d53/select.png",{"_55":17013},"csbc4aafc3a4d2c46f","Select options",{"_874":17016},{"_876":877,"_53":17017,"_880":17019,"_881":17020},{"_55":17018},"cs2ba951cda95841b1","

Shipping without a bol outer box?

",[17021,17029,17037,17045,17053],{"_1011":17022},{"_1013":17023,"_53":17024,"_1017":17026,"_280":17027},"What is shipping without a bol outer box",{"_55":17025},"cs5baa2c40f19062cc","Sending an item to the customer without additional packaging around it, such as the well-known bol box.",{"_39":17028,"_37":38},{"_27":118,"_42":118},{"_1011":17030},{"_1013":17031,"_53":17032,"_1017":17034,"_280":17035},"What are the benefits of shipping without a bol outer box?",{"_55":17033},"cs81ff3043e4ebbe15","We strive to use as little unnecessary packaging material as possible. Using less packaging has a positive impact on the environment. Moreover, together we incur lower costs when less packaging material is used.",{"_39":17036,"_37":38},{"_27":118,"_42":118},{"_1011":17038},{"_1013":17039,"_53":17040,"_1017":17042,"_280":17043},"Are all items shipped without a bol outer box?",{"_55":17041},"cs0d9efd3b0dde167e","No. When assessing whether an item can be shipped without a bol outer box, we take into account several physical and commercial conditions. See the conditions above.",{"_39":17044,"_37":38},{"_27":118,"_42":118},{"_1011":17046},{"_1013":17047,"_53":17048,"_1017":17050,"_280":17051},"As a Logistics via bol user, do I have insight into which items are shipped without a bol outer box?",{"_55":17049},"csfbb7b48f720e0984","This is currently not possible, but we are working to make this insightful in the future.",{"_39":17052,"_37":38},{"_27":118,"_42":118},{"_1011":17054},{"_1013":17055,"_53":17056,"_1017":17058,"_280":17059},"Can I decide myself which items are shipped with or without an outer box?",{"_55":17057},"cs21c7688112c0750e","As a Shipping via bol user, it is currently not possible to make adjustments. bol closely monitors the effect of shipments without a bol outer box. As soon as there is a (too) significant impact on the number of returns or returned items that are damaged and require repair, an outer box will be automatically added.",{"_39":17060,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[17064,17065,17066,17067,17068,17069,17070,17071],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13496},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"packaging-and-shipping","Packaging and shipping","2026-03-24T09:41:46.878Z","/en/idp/packaging-and-shipping",{"_162":17077,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.250Z",{"_55":17079},"csc94c6a4a0f99cb54",[],{"_102":17082,"_53":17132,"_169":17134},[17083],{"_105":238,"_55":17084,"_90":108,"_92":17085,"_94":38,"_88":110,"_95":17086,"_97":112,"_113":38,"_114":17087,"_244":17088,"_116":17114,"_209":118,"_120":17117,"_122":17118,"_27":17127,"_154":17115,"_156":17128,"_158":98,"_39":17129,"_160":17130},"blt606c6beedb3e97a8",{},"2026-01-21T15:19:27.080Z","On this page, read everything you need to know about creating and cancelling pickup orders.",[17089,17095],{"_493":17090},{"_27":17091,"_53":17092,"_119":17094},"Create a pickup order (and cancel)",{"_55":17093},"cs19160fb562afc9a7","

When pre-notifying a shipment, you can directly create the pickup order. Select the delivery service and click 'Add pickup details'. Here, you enter the following information:

Pickup address
Phone number for messages with time slot updates
Number of packages
Pickup date
Pickup time slot

The pickup order is final once you have pre-notified your delivery. For subsequent pickup orders, you can reuse the previously entered address.

Cancelling pickup orders is possible within the following time limits:

Until 8:30 PM, for shipments to be picked up the next morning.
Until 12:00 PM, for shipments to be picked up the same afternoon.

No costs will be charged for cancelling shipments.

",{"_8080":17096},{"_27":118,"_53":17097,"_119":118,"_181":17099},{"_55":17098},"csed99d49caba816d0",[17100],{"_181":17101,"_53":17111,"_205":17113,"_8100":118},{"_55":17102,"_88":261,"_27":17103,"_195":262,"_97":8089,"_158":8089,"_95":17104,"_156":17104,"_187":266,"_191":17105,"_193":17103,"_92":17106,"_185":38,"_120":17107,"_160":17108,"_39":17110},"blt7e51c71e9b357cac","Aanleverdienst-ophaalopdracht-aanmaken.png","2025-11-19T11:16:16.201Z","616005",{},[],{"_162":17109,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.884Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e51c71e9b357cac/691da70003abee65f82b7148/Aanleverdienst-ophaalopdracht-aanmaken.png",{"_55":17112},"cs898b5722b259973b","Example of delivery details.",{"_27":17115,"_119":17116},"Create and cancel a pickup order","When pre-notifying a Logistics via bol shipment, you can directly create the pickup order. On the Partnerplatform, you can find out how to do this.",[],[17119,17120,17121,17122,17123,17124,17125,17126],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"create-and-cancel-pickup-order","2026-01-29T10:51:10.824Z","/en/idp/create-and-cancel-pickup-order",{"_162":17131,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.405Z",{"_55":17133},"cs7a81e6bb61675dc3",[],{"_102":17136,"_53":17199,"_169":17201},[17137],{"_105":238,"_55":17138,"_90":108,"_92":17139,"_94":38,"_88":110,"_95":17140,"_97":112,"_113":38,"_114":17141,"_244":17142,"_116":17182,"_209":118,"_120":17184,"_122":17185,"_27":17194,"_154":17145,"_156":17195,"_158":264,"_39":17196,"_160":17197},"bltcc9547a51e3e1802",{},"2026-01-27T09:17:17.596Z","On this page, read everything you need to know about tracking shipment status.",[17143,17149],{"_493":17144},{"_27":17145,"_53":17146,"_119":17148},"Track shipment status",{"_55":17147},"cscae198c2557c9f6f","

After the shipment has been picked up from you, you can track its status. It is possible that the shipment status is not immediately visible after pickup, as the shipment might be on its way to the sorting center.

You can view the status(es) of your shipment(s) in a summary. If you want to see more detailed track & trace information, you can click through to the track & trace page for each shipment.

Should it happen that the shipment cannot be picked up from you – for example, because the shipment is not properly packed – you will need to create a new shipment and pickup order in your seller account.

",{"_8080":17150},{"_27":118,"_53":17151,"_119":118,"_181":17153},{"_55":17152},"csbc64ae3fb9272c9d",[17154,17168],{"_181":17155,"_53":17165,"_205":17167,"_8100":118},{"_55":17156,"_88":261,"_27":17157,"_195":262,"_97":8089,"_158":8089,"_95":17158,"_156":17158,"_187":266,"_191":17159,"_193":17157,"_92":17160,"_185":38,"_120":17161,"_160":17162,"_39":17164},"blt7990c755dfeb52b3","Status-zending-Aanleverdienst.png","2025-11-19T13:48:36.394Z","688816",{},[],{"_162":17163,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.841Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7990c755dfeb52b3/691dcab4e7844a443e3a79f9/Status-zending-Aanleverdienst.png",{"_55":17166},"cs513293766668e1e3","Status of a shipment.",{"_181":17169,"_53":17179,"_205":17181,"_8100":118},{"_55":17170,"_88":261,"_27":17171,"_195":262,"_97":8089,"_158":8089,"_95":17172,"_156":17172,"_187":266,"_191":17173,"_193":17171,"_92":17174,"_185":38,"_120":17175,"_160":17176,"_39":17178},"blt4929349c2cbbb13b","LVB_zending_statusperpakket.png","2025-11-19T13:49:20.771Z","34183",{},[],{"_162":17177,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.850Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4929349c2cbbb13b/691dcae078e5efe71cbb2bfe/LVB_zending_statusperpakket.png",{"_55":17180},"cs91f0d96ee260c83d","Status per package.",{"_27":17145,"_119":17183},"After a Shipping via bol shipment has been picked up from you, you can track its status. Read here how to do it.",[],[17186,17187,17188,17189,17190,17191,17192,17193],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"status-of-shipment-tracking","2026-01-27T09:19:43.265Z","/en/idp/status-of-shipment-tracking",{"_162":17198,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.418Z",{"_55":17200},"csfb3bd4e11afa595d",[],{"_102":17203,"_169":17258,"_53":17259},[17204],{"_105":238,"_55":17205,"_90":108,"_92":17206,"_94":38,"_88":2130,"_95":17207,"_97":112,"_113":38,"_114":17208,"_244":17209,"_116":17240,"_209":118,"_120":17242,"_122":17243,"_27":17252,"_154":17253,"_156":17254,"_158":12032,"_39":17255,"_160":17256},"bltc7c479a3cc82bf2d",{},"2026-01-28T14:14:52.647Z","Do you work with an ecosystem partner or have you connected to the Retailer API yourself and want to use the Logistics via bol service? Here you will find all the information.",[17210,17215,17230],{"_493":17211},{"_27":118,"_53":17212,"_119":17214},{"_55":17213},"cs966647ec003dca65","

Do you work with an ecosystem partner for your automation, such as Channable, EffectConnect, or ProductFlow? First, check if your ecosystem partner has already integrated Logistics via bol in the table below.

Want to know more about automating via a third party? Check out this page for more information.

",{"_523":17216},{"_27":17217,"_53":17218,"_119":118,"_528":57,"_529":17220,"_546":118},"Find your software/tool from ecosystem partners",{"_55":17219},"cs8a362ba404cc0037",{"_55":17221,"_88":261,"_27":17222,"_195":262,"_97":8089,"_158":8089,"_95":17223,"_156":17223,"_187":534,"_191":17224,"_193":17222,"_92":17225,"_185":38,"_120":17226,"_160":17227,"_39":17229},"blt2e875df7442df621","Tabel-partnerplatform-lvb-2.xlsx","2025-11-19T09:13:55.645Z","17384",{},[],{"_162":17228,"_164":98,"_165":166,"_90":108},"2026-01-28T14:18:31.448Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2e875df7442df621/691d8a53ae238ba42ddfa03f/Tabel-partnerplatform-lvb-2.xlsx",{"_343":17231},{"_27":17232,"_53":17233,"_119":17235,"_349":513,"_302":351,"_280":17236},"No ecosystem partner and want to get started yourself?",{"_55":17234},"cs410a5097515301df","

Do you want to get started yourself? Logistics via bol is accessible via the Retailer API. You can connect to it yourself.

",{"_39":17237,"_37":38},{"_27":17238,"_42":17239},"View the technical details here","https://api.bol.com/retailer/public/Retailer-API/v10/functional/retailer-api/fulfilment-by-bol.html",{"_27":17241,"_119":118},"Automate and Logistics via bol",[],[17244,17245,17246,17247,17248,17249,17250,17251],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"retailer-api-logistics-via-bol","Automating and Logistics via bol","2026-03-24T10:41:33.962Z","/en/idp/retailer-api-logistics-via-bol",{"_162":17257,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.384Z",[],{"_55":17260},"csab4cbe21f3965163",[],"2025-12-05T15:02:04.474Z","2026-01-26T10:20:37.916Z",{},{"_162":17266,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:41.273Z",{"_105":233,"_55":17268,"_27":17269,"_102":17270,"_169":17295,"_120":17783,"_90":91,"_97":98,"_158":98,"_95":17784,"_156":17785,"_92":17786,"_88":184,"_94":38,"_160":17787},"blt0ef2138bbedfaee4","Bestelling annuleren",[17271],{"_105":238,"_55":17272,"_90":108,"_92":17273,"_94":38,"_88":177,"_95":17274,"_97":112,"_113":38,"_114":17275,"_244":17276,"_116":17277,"_209":17278,"_120":17279,"_122":17280,"_27":17289,"_154":17290,"_156":17291,"_158":201,"_39":17292,"_160":17293},"blt01d05d2ed15d8d30",{},"2026-01-22T13:38:15.114Z","Sometimes an order doesn't go as planned, and cancellation becomes necessary. On these pages, you'll find all the information you need about cancelling orders.",[],{"_27":118,"_119":118},"Find all information on cancelling orders when things don't go as planned",[],[17281,17282,17283,17284,17285,17286,17287,17288],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"order-cancellation","Order cancellation","2026-01-22T14:42:55.837Z","/en/idp/order-cancellation",{"_162":17294,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.152Z",[17296,17430,17565,17660,17738],{"_102":17297,"_53":17427,"_169":17429},[17298],{"_105":238,"_55":17299,"_90":108,"_92":17300,"_94":38,"_88":532,"_95":17301,"_97":112,"_113":38,"_114":17302,"_244":17303,"_116":17410,"_209":118,"_120":17412,"_122":17413,"_27":17422,"_154":17411,"_156":17423,"_158":12032,"_39":17424,"_160":17425},"bltf877b59718fd1f2c",{},"2026-01-15T07:55:13.535Z","On this page, you can read more about cancelling orders that customers have placed with you.",[17304,17308,17314,17321,17327,17398,17404],{"_312":17305},{"_314":12984,"_53":17306,"_318":17289},{"_55":17307},"cs319edd2db7721825",{"_493":17309},{"_27":17310,"_53":17311,"_119":17313},"Cancel your order",{"_55":17312},"cs71b6ab79c83990a4","

After a customer places an order with you, it can be cancelled as long as the order has not yet been confirmed.

You can still cancel an incoming order. However, we advise you to avoid this if possible, as it is very disappointing for a customer when an order is cancelled. Therefore, the percentage of cancellations counts towards the service standards, and for that reason, it also impacts your performance score.

",{"_343":17315},{"_27":5206,"_53":17316,"_119":17318,"_349":4803,"_302":351,"_280":17319},{"_55":17317},"cs8fe47e7eef68c92b","

Once you have confirmed an order, it is no longer possible to cancel it yourself: all parties now assume that the package is on its way. If it turns out after confirming the order that you cannot deliver, please contact Partnerservice.

",{"_39":17320,"_37":38},{"_27":118,"_42":118},{"_312":17322},{"_314":17323,"_53":17324,"_318":17326},"Cancelling in seller account",{"_55":17325},"csd6a9c94fe289f5c3","cancellation",{"_4735":17328},{"_4737":17329,"_53":17330,"_4740":17332,"_4742":17333},"Still want to cancel an order?",{"_55":17331},"cs873c99616b256916","

Follow the step-by-step plan below to cancel the order.

",[17334,17340,17361],{"_4745":17335,"_53":17336,"_4749":17338,"_4751":17339},"Go to your seller account",{"_55":17337},"cs52e5f23a667dd6e5","

In your seller account, click on 'Orders' at the top and go to 'Own shipping method'.

",[],{"_4745":17341,"_53":17342,"_4749":17344,"_4751":17345},"Cancel order",{"_55":17343},"csfa02e80278dcc60e","

Find the relevant order, click on the 3 dots, and then on 'Cancel item'.

",[17346],{"_181":17347},{"_181":17348,"_53":17358,"_205":17360,"_8100":118},{"_55":17349,"_88":261,"_27":17350,"_195":262,"_97":8089,"_158":8089,"_95":17351,"_156":17351,"_187":266,"_191":17352,"_193":17350,"_92":17353,"_185":38,"_120":17354,"_160":17355,"_39":17357},"blt8d328c906565961e","cancelpartner1.png","2025-11-14T14:34:47.505Z","122786",{},[],{"_162":17356,"_164":264,"_165":166,"_90":108},"2026-01-15T15:37:06.125Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8d328c906565961e/69173e0743e227b373e3ebe7/cancelpartner1.png",{"_55":17359},"csb30f319cefcd7615","Example of cancelling an order.",{"_4745":17362,"_53":17363,"_4749":17365,"_4751":17366},"Select a reason",{"_55":17364},"cs79a8c944b0616862","

Choose a cancellation reason and click 'Confirm cancellation'. After cancellation, the order will no longer be shown in your seller account.

",[17367,17381,17390],{"_181":17368},{"_181":17369,"_53":17379,"_205":17360,"_8100":118},{"_55":17370,"_88":261,"_27":17371,"_195":262,"_97":8089,"_158":8089,"_95":17372,"_156":17372,"_187":266,"_191":17373,"_193":17371,"_92":17374,"_185":38,"_120":17375,"_160":17376,"_39":17378},"blt7de63c19c14abb7f","Artikel-annuleren.png","2025-11-14T14:36:23.244Z","125378",{},[],{"_162":17377,"_164":264,"_165":166,"_90":108},"2026-01-15T15:37:06.145Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7de63c19c14abb7f/69173e67d7be4ff4dacd556a/Artikel-annuleren.png",{"_55":17380},"cse81f0109235f19f4",{"_343":17382},{"_27":5206,"_53":17383,"_119":17385,"_349":504,"_302":351,"_280":17386},{"_55":17384},"csca009f237f330baf","

If you have not confirmed the order by the third day after the latest delivery date, the order will expire and be automatically cancelled.

After cancelling the order, it will no longer be visible in your account and you will no longer be paid for it – even if you have already delivered the order. Unfortunately, we cannot help you further with this. Additionally, the stock for the item concerned will be '0' from the moment of cancellation.

",{"_39":17387,"_37":38},{"_27":17388,"_42":17389},"API Process status","https://partnerplatform.bol.com/nl/hulp-nodig/automatiseren/api-process-status/",{"_343":17391},{"_27":17392,"_53":17393,"_119":17395,"_349":350,"_302":5893,"_280":17396},"For API",{"_55":17394},"cs33d17ed20c41fc50","

For API users, it is important to check the process status to ensure that your order confirmation has been successfully processed. If this is not the case, the order will remain open and eventually be cancelled.

",{"_39":17397,"_37":38},{"_27":118,"_42":118},{"_312":17399},{"_314":17400,"_53":17401,"_318":17403},"Automating orders",{"_55":17402},"cscead29af80ab5dae","automation",{"_493":17405},{"_27":17406,"_53":17407,"_119":17409},"Automation",{"_55":17408},"cs8bca8c7d7325aa01","

If you do not want to confirm/cancel your bol orders in your seller account but in your own system, you can use Automate via bol. There are various third parties that can help with automating your orders/shipments, among other things.

If you want to build and manage the integration yourself, you can automatically cancel your orders. Please note that this requires technical knowledge.

",{"_27":17411,"_119":118},"You cancel the order",[],[17414,17415,17416,17417,17418,17419,17420,17421],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"you-cancel-the-order","2026-03-23T10:42:41.475Z","/en/idp/you-cancel-the-order",{"_162":17426,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.863Z",{"_55":17428},"cscf97d972c1f5d978",[],{"_102":17431,"_53":17562,"_169":17564},[17432],{"_105":238,"_55":17433,"_90":108,"_92":17434,"_94":38,"_88":2712,"_95":17435,"_97":112,"_113":38,"_114":17436,"_244":17437,"_116":17545,"_209":118,"_120":17547,"_122":17548,"_27":17557,"_154":17546,"_156":17558,"_158":12032,"_39":17559,"_160":17560},"blt5f0c060c8c4a5c7d",{},"2026-01-12T13:53:12.909Z","After a customer places an order with you, it can be cancelled as long as the order has not yet been confirmed.",[17438,17443,17449,17455,17462,17468,17523,17529,17535,17540],{"_312":17439},{"_314":12984,"_53":17440,"_318":17442},{"_55":17441},"cs2dca02662830ef06","handle-cancellation-request",{"_493":17444},{"_27":17445,"_53":17446,"_119":17448},"When a customer cancels, there are 2 possible scenarios:",{"_55":17447},"cs85d584c3d326759a","

Cancellation before or on the promised delivery date: in this case, the customer cancels their order themselves before or on the promised delivery date. This is their own choice and does not affect your performance score.
Cancellation after the promised delivery date: if the customer cancels their order after the promised delivery date, this will count towards the 'Cancellations' service standard because the customer did not receive the order on time. This situation causes more customer dissatisfaction. This is why it's important to always deliver orders by the promised delivery date.

",{"_493":17450},{"_27":17451,"_53":17452,"_119":17454},"Cancellation request received from the customer",{"_55":17453},"csbd52e86417a65bca","

If you have not yet confirmed or cancelled a shipment, the customer can submit a cancellation request to you. Both you and the customer will then automatically receive a cancellation request by email. In addition, the cancellation request will appear in your seller account, under open orders.

If you receive a cancellation request when you have already shipped the order but have not yet confirmed it in your seller account? Confirm the order anyway – the customer can then return the package. To prevent a situation like this, it is advisable to only send orders after you have processed the order in your seller account.

",{"_343":17456},{"_27":5206,"_53":17457,"_119":17459,"_349":350,"_302":351,"_280":17460},{"_55":17458},"csf295e698d70bbee9","

Once you have confirmed an order, it is no longer possible to cancel it yourself: all parties now assume that the package is on its way. If, after confirming the order, it turns out that you cannot deliver, please contact Partnerservice.

",{"_39":17461,"_37":38},{"_27":118,"_42":118},{"_312":17463},{"_314":17464,"_53":17465,"_318":17467},"Process in seller account",{"_55":17466},"cs4b41a0e4a9982bc9","process",{"_4735":17469},{"_4737":17470,"_53":17471,"_4740":17473,"_4742":17474},"Accepting a customer's cancellation request?",{"_55":17472},"cs15706dc5a4da586b","

Follow the steps below to process your cancellation request.

",[17475,17481,17502],{"_4745":17476,"_53":17477,"_4749":17479,"_4751":17480},"Go to your open orders overview",{"_55":17478},"csfb697476ab2efc09","

You can find your open orders overview in your account under ‘Orders’ in the 'Open' section.

",[],{"_4745":17482,"_53":17483,"_4749":17485,"_4751":17486},"Accept the cancellation",{"_55":17484},"cse61a5c2feaeb474d","

Click on ‘Accept cancellation’ for the relevant order.

",[17487],{"_181":17488},{"_181":17489,"_53":17499,"_205":17501,"_8100":118},{"_55":17490,"_88":261,"_27":17491,"_195":262,"_97":8089,"_158":8089,"_95":17492,"_156":17492,"_187":266,"_191":17493,"_193":17491,"_92":17494,"_185":38,"_120":17495,"_160":17496,"_39":17498},"bltb336a21811b829d4","cancel.png","2025-11-14T14:21:38.297Z","130853",{},[],{"_162":17497,"_164":264,"_165":166,"_90":108},"2026-01-12T13:59:44.854Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb336a21811b829d4/69173af2cc165a595d0546fe/cancel.png",{"_55":17500},"csfe04a06b344dafdf","Example of a cancellation.",{"_4745":17503,"_53":17504,"_4749":17506,"_4751":17507},"Confirm the cancellation",{"_55":17505},"cs3f9151b8d2f76bf5","

Then click on ‘Yes, cancel’. The customer will automatically receive a confirmation of the cancellation.

",[17508],{"_181":17509},{"_181":17510,"_53":17520,"_205":17522,"_8100":118},{"_55":17511,"_88":261,"_27":17512,"_195":262,"_97":8089,"_158":8089,"_95":17513,"_156":17513,"_187":266,"_191":17514,"_193":17512,"_92":17515,"_185":38,"_120":17516,"_160":17517,"_39":17519},"bltb51dae5266e4fb64","cancel-2.png","2025-11-14T14:22:51.134Z","22674",{},[],{"_162":17518,"_164":264,"_165":166,"_90":108},"2026-01-12T13:59:44.873Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb51dae5266e4fb64/69173b3bbc68b510e3001e7f/cancel-2.png",{"_55":17521},"cs8a675c6c4601d394","Example of a cancellation request.",{"_312":17524},{"_314":17525,"_53":17526,"_318":17528},"Undo cancellation request",{"_55":17527},"cs6d4718e19fb930ed","undo",{"_493":17530},{"_27":17531,"_53":17532,"_119":17534},"Undo a cancellation request",{"_55":17533},"csc8896ce1f3b30c4c","

If you receive a cancellation request, but the customer later indicates they still want to receive the order? Then confirm the order anyway – this will cancel the cancellation request.

",{"_312":17536},{"_314":17537,"_53":17538,"_318":13337},"Automate cancellations",{"_55":17539},"cs12f94f2f36ce51ed",{"_493":17541},{"_27":17537,"_53":17542,"_119":17544},{"_55":17543},"cs77d1eb606955b607","

If you prefer not to process cancellation requests in your seller account, but in your own system, you can use Automate via bol. There are various ecosystem partners who can help automate your orders and cancellations, among other things. If you want to build and manage the integration yourself, you can automate your cancellation requests. Please note that this requires technical knowledge.

",{"_27":17546,"_119":118},"The customer cancels the order",[],[17549,17550,17551,17552,17553,17554,17555,17556],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"customer-cancels-the-order","2026-03-23T11:22:41.988Z","/en/idp/customer-cancels-the-order",{"_162":17561,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.887Z",{"_55":17563},"cs6350337746ac9097",[],{"_102":17566,"_53":17657,"_169":17659},[17567],{"_105":238,"_55":17568,"_90":108,"_92":17569,"_94":38,"_88":5195,"_95":17570,"_97":201,"_113":38,"_114":17571,"_209":17572,"_120":17573,"_122":17574,"_27":17583,"_154":17584,"_156":17585,"_158":12032,"_39":17586,"_244":17587,"_116":17653,"_160":17655},"blt4880316e20b674ec",{},"2026-01-23T09:48:01.785Z","On this page, you can read what to do in case of a lost or damaged shipment. ","What to do in case of damaged or lost shipments and how to handle them",[],[17575,17576,17577,17578,17579,17580,17581,17582],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"shipping-damaged-or-missing","Shipping damaged or missing (LIM)","2026-03-23T11:24:33.956Z","/en/idp/shipping-damaged-or-missing",[17588,17593,17599,17605,17611,17617,17622],{"_493":17589},{"_27":118,"_53":17590,"_119":17592},{"_55":17591},"cs2eb2a1d18f504db5","

When shipping an order, something can always unexpectedly go wrong. As the sender of the shipment, you are responsible for handling questions or complaints – for example, in the event of damage or loss. To help the customer as best as possible, we recommend the following:

",{"_312":17594},{"_314":17595,"_53":17596,"_318":17598},"Damage",{"_55":17597},"cs637c442da25c49b4","damage",{"_493":17600},{"_27":17601,"_53":17602,"_119":17604},"In case of damage",{"_55":17603},"cs8f8442589301b93b","

If you receive a complaint that the item arrived damaged or incomplete, you can ask the customer to send you photos showing the condition in which they received the item. You can resolve it for the customer by arranging a re-shipment at your own expense or by having bol refund the customer.

Damage for shipments with your own delivery service

For damage to shipments with your own delivery service, you can handle it directly with the delivery service. It is not possible for bol to assist you with this or to provide compensation.

Damage for shipments with bol shipping label – PostNL or bpost

For PostNL and bpost shipping labels, we are still investigating how to make the process as easy as possible. Currently, it is possible to contact Partnerservice regarding damage.

What we can do for you always depends on the situation, so please chat or email us the following details so we can assist you further:

The order number
Track & trace code
Photos of the packaging and the damaged contents

",{"_312":17606},{"_314":17607,"_53":17608,"_318":17610},"Loss",{"_55":17609},"cs7257c65cdd454366","loss",{"_493":17612},{"_27":17613,"_53":17614,"_119":17616},"In case of loss",{"_55":17615},"cs132cd8abd5f77351","

Has the item not arrived at all? Then check the status of the item using the corresponding track & trace number. Based on this information, you can then initiate an investigation with the delivery service. Below, you can read how to do this.

If, after investigation, the delivery service confirms that the order has been delivered, but the customer states that it has not been received, please contact us. You can resolve it for the customer by arranging a re-shipment or by having bol refund the customer. For a refund, you can forward the customer case to bol by selecting 'Need help with customer query' at the top or bottom of your account. Or contact Partnerservice.

Initiating an investigation for shipments with your own delivery service

For shipments with your own delivery service, you must directly submit a request for investigation to the delivery service.

Shipment lost with shipping labels via bol – Bpost or PostNL

With shipping labels via bol, you can easily purchase shipping labels from carriers PostNL and Bpost. Currently, items that go missing during outbound shipment via this shipping method are often compensated by bol as a gesture of goodwill. The compensation for the sales value of the item, excluding VAT, is 25% for PostNL and 75% for Bpost.

We kindly ask you to email the following information as soon as possible to zakelijkverkopen@bol.com:

The order number
Track & trace code

",{"_312":17618},{"_314":877,"_53":17619,"_318":17621},{"_55":17620},"cs122db0e284d71988","questions",{"_874":17623},{"_876":877,"_53":17624,"_880":17626,"_881":17627},{"_55":17625},"cs783b83770496dfce","

about damaged or lost shipments

",[17628,17635,17641,17647],{"_884":17629},{"_886":17630,"_53":17633},[17631],{"_55":17632,"_105":890},"bltc2a0a7ba7a0fe738",{"_55":17634},"cs222b39d76da81050",{"_884":17636},{"_886":17637,"_53":17639},[17638],{"_55":14849,"_105":890},{"_55":17640},"csbd0c6233eac89c99",{"_884":17642},{"_886":17643,"_53":17645},[17644],{"_55":12007,"_105":890},{"_55":17646},"cs31fadee9a6277961",{"_884":17648},{"_886":17649,"_53":17651},[17650],{"_55":12014,"_105":890},{"_55":17652},"cs6ac95e345fb0c890",{"_119":17654,"_27":17584},"On this page, you can read what to do in case of a lost or damaged shipment.",{"_162":17656,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.875Z",{"_55":17658},"csf67a3aef7b96c22d",[],{"_102":17661,"_169":17735,"_53":17736},[17662],{"_105":238,"_55":17663,"_90":108,"_92":17664,"_94":38,"_88":532,"_95":17665,"_97":112,"_113":38,"_114":17666,"_244":17667,"_116":17717,"_120":17718,"_122":17719,"_27":17729,"_154":17730,"_156":17731,"_158":12032,"_39":17732,"_209":118,"_160":17733},"bltcc1ad339a6de7759",{},"2026-01-27T13:41:40.323Z","With this function, you can self write off shipments that went missing during transit (Lost in Mail, or LIM) via your seller account. This saves time and reduces the need to contact Partnerservice.",[17668,17675,17681,17687],{"_343":17669},{"_27":5889,"_53":17670,"_119":17672,"_349":513,"_302":5893,"_280":17673},{"_55":17671},"cs3e50a4ce02812d68","

This function is only available for orders with your own shipping method. Returns, orders shipped via Logistics via bol, Shipping via bol or shipping label via bol cannot be written off this way.

",{"_39":17674,"_37":38},{"_27":118,"_42":118},{"_493":17676},{"_27":17677,"_53":17678,"_119":17680},"When can you write off a LIM shipment?",{"_55":17679},"cs74a0b6ff792f03a4","

You can write off an item or order if:

The order has been processed and shipped.
The order was sent using your own shipping method.
The order has not yet been fully written off.
There has been no update in the Track & Trace for at least three days.

Tip: Always wait at least three days after the last Track & Trace update before writing off. This prevents a package from still being delivered.

",{"_493":17682},{"_27":17683,"_53":17684,"_119":17686},"When can you not write off?",{"_55":17685},"cs9a24398523034803","

You cannot write off an item or order if:

The order has not yet been shipped.
The order was shipped via Shipping via bol, Logistics via bol, or shipping label via bol.
The order has already been fully written off.
The order is older than 60 days (in which case, please contact Partnerservice).

",{"_4735":17688},{"_4737":17689,"_53":17690,"_4740":118,"_4742":17692},"How to write off a LIM shipment",{"_55":17691},"csb477dce99a4a2d23",[17693,17699,17705,17711],{"_4745":17694,"_53":17695,"_4749":17697,"_4751":17698},"Step 1: Go to the customer query",{"_55":17696},"csa78a731fc58d4267","

Open the customer query in your seller account. Don't have a customer query yet? Then initiate customer contact yourself based on the order number. Choose the option:

“No, the customer query has not yet been resolved. I will leave the customer query open.”

Then send the email. The customer query will open automatically.

",[],{"_4745":17700,"_53":17701,"_4749":17703,"_4751":17704},"Step 2: Go to the write-off screen",{"_55":17702},"cs3a3f9ed51239f15d","

Click the \"Write off item/order\" button. Here you can see if the order is eligible for write-off.

",[],{"_4745":17706,"_53":17707,"_4749":17709,"_4751":17710},"Step 3: Select the item or order",{"_55":17708},"csfd20e4641a6b96d3","

You can select one or more items from the same order.
Choose the correct quantity if there are multiple units of the same item.
Click the checkbox to select the item.
Do you want to cancel the write-off? Then click Go back.

",[],{"_4745":17712,"_53":17713,"_4749":17715,"_4751":17716},"Step 4: Confirm the write-off",{"_55":17714},"cse88f10ebddf01201","

Click \"Confirm\" to finalize the write-off.

Please note: This action cannot be undone. Customers will receive the purchase amount back. This will then be settled on the sales invoice.

After confirmation, you will see on the timeline that the item has been successfully written off. The customer query will then be handled in the usual way, for example, via an email to the customer.

",[],{"_27":118,"_119":118},[],[17720,17721,17722,17723,17724,17726,17727,17728],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},"retour",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"self-write-off-lim-shipments-in-your-seller-account","Self write off LIM shipments","2026-03-23T11:28:04.220Z","/en/idp/self-write-off-lim-shipments-in-your-seller-account",{"_162":17734,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.899Z",[],{"_55":17737},"cs3167ab2dc381da26",{"_102":17739,"_53":17780,"_169":17782},[17740],{"_105":238,"_55":17741,"_90":108,"_92":17742,"_94":38,"_88":110,"_95":17743,"_97":112,"_113":38,"_114":17744,"_244":17745,"_116":17762,"_209":118,"_120":17764,"_122":17765,"_27":17774,"_154":17775,"_156":17776,"_158":264,"_39":17777,"_160":17778},"blt950a44ec215d32d4",{},"2026-01-15T14:09:08.042Z","Sometimes an item that appears lost during shipping is still received by a customer after a delay. Or an item might have been cancelled too early but was shipped anyway. Here's what you can do to resolve this.",[17746,17751,17756],{"_312":17747},{"_314":12984,"_53":17748,"_318":17750},{"_55":17749},"cs074dea44bf8b00bd","zo-werkt-het",{"_493":17752},{"_27":118,"_53":17753,"_119":17755},{"_55":17754},"cseca4ef685b0d99c1","

It's helpful when the customer lets you know that an item has been received after all. But how do you adjust this in your administration if the customer has already been refunded? It depends on whether the customer wants to keep the item or not.

",{"_493":17757},{"_27":17758,"_53":17759,"_119":17761},"When a lost or cancelled item arrives after all, there are 2 options:",{"_55":17760},"cs40c83d4dc3758198","

The customer has received the previously lost item and wants to keep it: then you can contact Partnerservice to restore the payment associated with the order.
The customer has received the cancelled item and wants to keep it: Partnerservice unfortunately cannot create a new invoice for a cancelled order. Contact the customer to find a solution together, such as returning the item.

",{"_27":17763,"_119":118},"Lost or cancelled item received after all",[],[17766,17767,17768,17769,17770,17771,17772,17773],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":11878},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"customer-receives-lost-or-cancelled-item-after-all","Customer receives lost or cancelled item after all","2026-01-15T14:13:33.248Z","/en/idp/customer-receives-lost-or-cancelled-item-after-all",{"_162":17779,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.163Z",{"_55":17781},"cs4342d54e165cab71",[],[],"2025-11-20T15:47:01.019Z","2026-01-28T15:21:59.474Z",{},{"_162":17788,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:42.481Z",{"_105":233,"_55":17790,"_90":91,"_88":941,"_92":17791,"_94":38,"_169":17792,"_95":18526,"_97":98,"_102":18527,"_120":18704,"_27":18705,"_156":18706,"_158":98,"_160":18707},"blt3b7e9e4e6d492c01",{},[17793,17894,17940,17974,18136,18216,18328],{"_102":17794,"_53":17891,"_169":17893},[17795],{"_105":238,"_55":17796,"_90":108,"_92":17797,"_94":38,"_88":184,"_95":17798,"_97":112,"_113":38,"_114":17799,"_244":17800,"_116":17874,"_209":118,"_120":17875,"_122":17876,"_27":17885,"_154":17886,"_156":17887,"_158":98,"_39":17888,"_160":17889},"blt6d9c034dbd25ba2b",{},"2026-01-12T14:18:53.292Z","After receiving this order, you can accept the return yourself in your seller account under the 'Returns' section of your 'Orders' tab.",[17801,17806,17812,17816,17864,17869],{"_312":17802},{"_314":12984,"_53":17803,"_318":17805},{"_55":17804},"cs83a449b85de91fbe","return-without-return-notification",{"_493":17807},{"_27":17808,"_53":17809,"_119":17811},"Return received without return notification?",{"_55":17810},"csb8adfac7ece6fe88","Have you received a returned order, but the customer hasn't submitted a return notification?\n
Follow the steps below to process this return without a return notification.",{"_312":17813},{"_314":17464,"_53":17814,"_318":17467},{"_55":17815},"cs3cfede75cf95137c",{"_4735":17817},{"_4737":17464,"_53":17818,"_4740":118,"_4742":17820},{"_55":17819},"cs303155652a5a024a",[17821,17827,17853,17859],{"_4745":17822,"_53":17823,"_4749":17825,"_4751":17826},"Go to your returns overview",{"_55":17824},"csc564a19adc1b99b5","You can find your returns overview in your account under ‘Orders’ in the ‘Returns’ section.",[],{"_4745":17828,"_53":17829,"_4749":17831,"_4751":17832},"Find the relevant order",{"_55":17830},"cs8206572a88f34084","

You do this by entering the order number and clicking the search icon.

Can't find it? Then click the ‘Create new return’ button in the top right of your screen.

",[17833,17848],{"_181":17834},{"_181":17835,"_205":17845,"_8100":118,"_53":17846},{"_55":17836,"_88":261,"_27":17837,"_195":8174,"_97":98,"_158":98,"_95":17838,"_156":17838,"_187":266,"_191":17839,"_193":17837,"_92":17840,"_185":38,"_120":17841,"_160":17842,"_39":17844},"blta2dbeb924c54acb7","Screenshot-2026-01-16-084531.png","2026-02-13T13:53:17.998Z","2568",{},[],{"_162":17843,"_164":98,"_165":166,"_90":108},"2026-02-13T13:56:32.771Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta2dbeb924c54acb7/698f2ccec273690008fa635d/Screenshot-2026-01-16-084531.png","Button \"nieuwe retour aanmaken\"",{"_55":17847},"csa9873957063df9db",{"_493":17849},{"_27":118,"_119":17850,"_53":17851},"

Enter the order number and press Enter. Then select the number of items you want to return and indicate whether you want bol to send a shipping label to the customer.

",{"_55":17852},"cs913c0e6da6907c29",{"_4745":17854,"_53":17855,"_4749":17857,"_4751":17858},"Indicate how many items you want to process for return",{"_55":17856},"cs75f0b45863dc2023","Indicate how many items you want to process for return and whether you want to send a return label to the customer (if you are using the return service via bol). Then click the ‘Create return’ button.",[],{"_4745":17860,"_53":17861,"_4749":118,"_4751":17863},"Indicate how you want to process the return and click ‘Yes, process return’.",{"_55":17862},"csb1cfdc883c0f27c4",[],{"_312":17865},{"_314":17866,"_53":17867,"_318":13337},"Automate returns",{"_55":17868},"cs43c02750e683edb0",{"_493":17870},{"_27":17866,"_53":17871,"_119":17873},{"_55":17872},"cs5439fddd45a9e46c","

If you want to create/process returns in your own system and not in the seller account, you can use Automate via bol. There are various integrators who can help automate your returns, among other things.

It is also possible to build and manage the connection yourself. This requires technical knowledge. Read more about how to automate returns: returns API.

",{"_27":118,"_119":118},[],[17877,17878,17879,17880,17881,17882,17883,17884],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"return-received-without-return-notification","Return received without return notification","2026-02-13T13:56:28.948Z","/en/idp/return-received-without-return-notification",{"_162":17890,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.721Z",{"_55":17892},"cs3496c2f216baad9b",[],{"_102":17895,"_53":17937,"_169":17939},[17896],{"_105":238,"_55":17897,"_90":108,"_92":17898,"_94":38,"_88":177,"_95":17899,"_97":112,"_113":38,"_114":17900,"_244":17901,"_116":17920,"_209":118,"_120":17921,"_122":17922,"_27":17931,"_154":17932,"_156":17933,"_158":12032,"_39":17934,"_160":17935},"blt17239179a2b98d39",{},"2026-01-12T15:40:44.964Z","Read below what you can do if the return is not received.",[17902,17908,17914],{"_493":17903},{"_27":17904,"_53":17905,"_119":17907},"No return received?",{"_55":17906},"cs9605fa5335068320","

Process the return notification as soon as possible after you have received the return from the customer – do not do this any earlier. Read below what you can do if the return is not received.

",{"_493":17909},{"_27":17910,"_53":17911,"_119":17913},"0 – 14 days after the return notification",{"_55":17912},"cs9b1100d094bbe510","

The customer must return the item to you within 14 days of making the return notification. Are you using the bol return label? Then you don't need to do anything until you have received the return.

",{"_493":17915},{"_27":17916,"_53":17917,"_119":17919},"14 days or more after the return notification",{"_55":17918},"cs9598efac9faf2796","

After 14 days, the return notification expires. You will then simply be paid out, and the customer retains their payment obligation. If the item still arrives later? You can then still accept the item as a return yourself. This can be done via the 'Create new return' button at the top right under 'Orders' in the 'Returns' section in your seller account.

",{"_27":118,"_119":118},[],[17923,17924,17925,17926,17927,17928,17929,17930],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"no-return-received","No return received","2026-03-24T11:45:53.822Z","/en/idp/no-return-received",{"_162":17936,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.697Z",{"_55":17938},"csadae24f5bb18534c",[],{"_102":17941,"_53":17971,"_169":17973},[17942],{"_105":238,"_55":17943,"_90":108,"_92":17944,"_94":38,"_88":184,"_95":17945,"_97":112,"_113":38,"_114":17946,"_244":17947,"_116":17954,"_209":118,"_120":17956,"_122":17957,"_27":17966,"_154":17955,"_156":17967,"_158":264,"_39":17968,"_160":17969},"blt3e9a08f7d77b0540",{},"2026-01-22T11:39:07.917Z","When shipping an order, something can always go wrong unexpectedly. As the sender of the shipment, you are responsible for handling questions or complaints – for example, if the order has been returned by the delivery service.",[17948],{"_493":17949},{"_27":17950,"_53":17951,"_119":17953},"Order returned by the delivery service because it couldn't be delivered?",{"_55":17952},"cse714c4754baeadcb","

Then check with the customer if the order address is correct and ask if they still want to receive the order.

If the customer **still wants to receive** the order, you are obligated to deliver it under the purchase agreement. You must then resend the order yourself. It is not possible to create a second shipping label via bol.
If the customer **no longer wants to receive** the order? Then you can register the return yourself. Read more on this page on how to receive a return without a return notification.

",{"_27":17955,"_119":118},"Return by delivery service",[],[17958,17959,17960,17961,17962,17963,17964,17965],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"return-by-delivery-service","2026-01-22T12:45:47.490Z","/en/idp/return-by-delivery-service",{"_162":17970,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:39.671Z",{"_55":17972},"cs2383d330429412eb",[],{"_102":17975,"_53":18133,"_169":18135},[17976],{"_105":238,"_55":17977,"_90":108,"_92":17978,"_94":38,"_88":2712,"_95":17979,"_97":112,"_113":38,"_114":17980,"_244":17981,"_116":18116,"_209":118,"_120":18117,"_122":18118,"_27":18127,"_154":18128,"_156":18129,"_158":12032,"_39":18130,"_160":18131},"bltcc98c5255fe73cf9",{},"2026-01-22T11:39:22.250Z","Read all about changing the return status of the order here.",[17982,17988,17994,18013,18019,18024,18030,18036,18042,18048,18054,18060,18066,18084,18089],{"_312":17983},{"_314":17984,"_53":17985,"_318":17987},"Still accept the return",{"_55":17986},"cscd3164fcb4eb060a","accept",{"_493":17989},{"_27":17990,"_53":17991,"_119":17993},"Still accept the return?",{"_55":17992},"cs5c4b3e13c7832edd","

Have you chosen the option ‘Exchange item’ or ‘Repair item’ and still want to accept the return after consulting with your customer? You can do this yourself in the seller account. In the ‘Orders’ menu, under the ‘Returns (new)’ tab, you will find the ‘Process’ button next to the relevant order. After that, you can change the status to 'Approved after all'.

",{"_8080":17995},{"_27":118,"_53":17996,"_119":118,"_181":17998},{"_55":17997},"cs4223d5f11df3f06a",[17999],{"_181":18000,"_53":18010,"_205":18012,"_8100":118},{"_55":18001,"_88":261,"_195":262,"_27":18002,"_97":264,"_158":264,"_95":18003,"_156":18003,"_187":188,"_191":18004,"_193":18002,"_92":18005,"_185":38,"_120":18006,"_160":18007,"_39":18009},"blt0192b62211047f21","Retour3_LI.jpg","2025-11-06T14:31:49.778Z","631035",{},[],{"_162":18008,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.761Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0192b62211047f21/690cb1553053733056fdb557/Retour3_LI.jpg",{"_55":18011},"cse5ba76fccf115dae","Process return",{"_312":18014},{"_314":18015,"_53":18016,"_318":18018},"Re-register return",{"_55":18017},"cs1a94bd0953ef6505","re-register",{"_493":18020},{"_27":118,"_53":18021,"_119":18023},{"_55":18022},"csdfba6a205bdf1851","

Have you chosen ‘Item does not meet return conditions’ and want to change this? You can arrange this yourself in your seller account (up to 90 days after the return notification was rejected).

",{"_493":18025},{"_27":18026,"_53":18027,"_119":18029},"Re-register the return?",{"_55":18028},"cs55dd318a195f9674","

Do you want to re-register a cancelled return (customer keeps items after all)? You do this by re-entering the return notification in your seller account. In the ‘Orders’ menu, under the ‘Returns’ tab, use the ‘create return’ button at the top right of the screen to find the relevant order number and register the item(s) for return (or again).

",{"_312":18031},{"_314":18032,"_53":18033,"_318":18035},"Return expired",{"_55":18034},"cs44420d3eeec077b2","expired",{"_493":18037},{"_27":18038,"_53":18039,"_119":18041},"Return expired or still accept?",{"_55":18040},"cs29dcd5310e687f5c","

You can still accept the return up to 2 years after the original shipping date of the order. You do this by re-entering the return notification in your seller account. In the ‘Orders’ menu, under the ‘Returns’ tab, use the ‘create return’ button at the top right of the screen to find the relevant order number and register the item(s) for return (or again). You can then indicate what status you want to give the relevant return. For example, you can approve the new return, or reject or exchange it.

Have you not received the item yet? Then also tick that you want to send a return label to the customer if you use the return service via bol. The customer will then receive the return label in their customer account and by email and can still return the item to you. If you do not use the return service via bol, you must provide a return label for the customer yourself.

",{"_312":18043},{"_314":18044,"_53":18045,"_318":18047},"Not accepting the return",{"_55":18046},"cs8ad7e2eb6b61c147","not-accept",{"_493":18049},{"_27":18050,"_53":18051,"_119":18053},"Do you not accept the return after all?",{"_55":18052},"cs53b192f12bc11c90","

Have you chosen ‘Return well received’ and want to change this? Then contact Partnerservice. Unfortunately, it is not possible to do this yourself.

",{"_312":18055},{"_314":18056,"_53":18057,"_318":18059},"Return of multiple items",{"_55":18058},"cse56dc615b179bb84","multiple",{"_493":18061},{"_27":18062,"_53":18063,"_119":18065},"Handling a return of multiple items?",{"_55":18064},"cs8d71f0fa9dd079d6","

If the customer orders multiple copies of an item from you, it may happen that a part of them is returned. In that case, the customer must register the entire order as a return in the customer account and then indicate the number of units they are returning.

When you receive these items back and process them, you can indicate how many units were returned. You fill this in at the question ‘Quantity?’. If the items need to be handled in different ways, you can do so via the 'Add rule' button. Then you can link a status to each quantity. See also the following example:

",{"_8080":18067},{"_27":118,"_53":18068,"_119":118,"_181":18070},{"_55":18069},"cse3a38e10e77dd161",[18071],{"_181":18072,"_53":18082,"_205":18012,"_8100":118},{"_55":18073,"_88":261,"_195":262,"_27":18074,"_97":264,"_158":264,"_95":18075,"_156":18075,"_187":188,"_191":18076,"_193":18074,"_92":18077,"_185":38,"_120":18078,"_160":18079,"_39":18081},"blt6178c1d565ac31c5","Retour4_LI.jpg","2025-11-06T14:38:19.077Z","620984",{},[],{"_162":18080,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.769Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6178c1d565ac31c5/690cb2db96c054b22ab61a8e/Retour4_LI.jpg",{"_55":18083},"cs5018c9a871121435",{"_493":18085},{"_27":118,"_53":18086,"_119":18088},{"_55":18087},"csc288358508d84d78","Based on the quantity you enter here, the customer will be refunded and you will be paid out.",{"_274":18090},{"_27":18091,"_53":18092,"_119":18094,"_280":18095,"_181":18099,"_304":18114,"_306":307,"_308":-5,"_309":18115},"Returns",{"_55":18093},"cs92c8d7220fbb2d7e","Learn more about the return process for you and for the customer.",{"_39":18096,"_37":38},{"_27":18097,"_42":18098},"View e-learning","https://partnerplatform.bol.com/nl/partner-academy/retouren/",{"_181":18100,"_205":18113,"_300":301,"_302":351},{"_55":18101,"_88":184,"_185":38,"_92":18102,"_187":188,"_95":18103,"_97":190,"_191":18104,"_193":18105,"_195":196,"_120":18106,"_27":18108,"_156":18109,"_158":201,"_160":18110,"_39":18112},"blt004651627b1f33c6",{},"2025-09-15T14:49:40.758Z","7077331","2024_Q4_B2B_LVB_Vooraadbeheer_4_79.jpg",[11860,13378,18107],"retouren","LSVB-Vooraadbeheer-Retouren","2026-02-09T19:18:46.426Z",{"_162":18111,"_164":201,"_165":166,"_90":108},"2026-02-09T19:18:50.669Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt004651627b1f33c6/68c8278575220d40053fb02a/2024_Q4_B2B_LVB_Vooraadbeheer_4_79.jpg","Stock management returns",[],"2025-11-06T14:39:06.000Z",{"_27":118,"_119":118},[],[18119,18120,18121,18122,18123,18124,18125,18126],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"change-return-status","Change return status","2026-03-24T11:55:50.044Z","/en/idp/change-return-status",{"_162":18132,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:40.708Z",{"_55":18134},"csf03072a883b63501",[],{"_102":18137,"_53":18213,"_169":18215},[18138],{"_105":238,"_55":18139,"_88":532,"_90":108,"_92":18140,"_94":38,"_95":18141,"_97":112,"_113":38,"_114":18142,"_244":18143,"_116":18195,"_209":18196,"_120":18197,"_122":18198,"_27":18207,"_154":18208,"_156":18209,"_158":12032,"_39":18210,"_160":18211},"blt1dbbfb13b6465807",{},"2026-01-22T11:39:35.118Z","On this page, you will find more information about return shipments that are damaged or missing.",[18144,18150,18156,18164,18170,18176,18182,18188],{"_312":18145},{"_314":18146,"_53":18147,"_318":18149},"Damaged or missing return",{"_55":18148},"csd49b4a404d7d2202","damaged-or-missing",{"_493":18151},{"_27":18152,"_53":18153,"_119":18155},"How to help the customer with a damaged or missing return shipment",{"_55":18154},"csb4ca2f6b0b346a99","

When returning an order, something can always go wrong unexpectedly – for example, a damaged or missing package. Your customer is responsible for shipping and handing over the return shipment at a parcel point, and for receiving proof of delivery (track & trace). If something goes wrong, you should contact the customer and work together to find a solution.

",{"_343":18157},{"_27":18158,"_53":18159,"_119":18161,"_349":513,"_302":303,"_280":18162},"Tip",{"_55":18160},"csbfca3e17e7063f6b","

Has the item not arrived at all? Then check the status of the item together with the customer using the associated track & trace number found on the proof of shipment. Based on this information, you can assess how it will be handled further.

",{"_39":18163,"_37":38},{"_27":118,"_42":118},{"_312":18165},{"_314":18166,"_53":18167,"_318":18169},"With your own delivery service",{"_55":18168},"cs224fbb1199429bba","with-own-delivery-service",{"_493":18171},{"_27":18172,"_53":18173,"_119":18175},"For a missing or damaged return shipment with your own delivery service",{"_55":18174},"cs00a8703e2c212076","

If you handle returns yourself, you can submit a request for investigation to the delivery service you engaged. Any request for compensation should be made to your own delivery service.

If the item arrived damaged or incomplete, you can send photos to the customer showing the condition in which the item was returned. These photos can help with the investigation.

",{"_312":18177},{"_314":18178,"_53":18179,"_318":18181},"With return service via bol",{"_55":18180},"csb5e958aa73da3813","with-return-service-via-bol",{"_493":18183},{"_27":18184,"_53":18185,"_119":18187},"For a missing or damaged return shipment with a bol return label",{"_55":18186},"cs482b1c621ebb366c","

Is an order returned with a bol return label? Then bol will handle your complaint. In this case, please contact Partnerservice; they will be happy to help you.

If a package is damaged, it is useful to gather the following information before contacting us:

The invoice
Photos of the packaging and the damaged contents (if applicable). Any photos must meet the following conditions:
A photo of the entire package, with the parcel label visible.
A top-down photo of the opened package, showing the contents and inner packaging clearly.
A photo of all types of inner packaging included in the package.
A photo of the entire item.
A detailed photo of the specific damage to the item.

Does your claim meet the conditions for a missing package? Then you may be eligible for compensation. This compensation is a gesture of goodwill and is not a guarantee. Depending on the situation, we will assess whether compensation is necessary or not. If the damage is caused by the delivery service, the compensation depends on the condition of the item.

",{"_343":18189},{"_27":8364,"_53":18190,"_119":18192,"_349":513,"_302":303,"_280":18193},{"_55":18191},"cs9f24e95a5571a52c","

Do you use Logistics via bol? Then customer returns are not sent to this return address but to the bol return center. When you use Logistics via bol, the handling of return problems is taken care of for you.

",{"_39":18194,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Read more about damaged or missing returns.",[],[18199,18200,18201,18202,18203,18204,18205,18206],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"return-shipment-damaged-or-missing","Return shipment damaged or missing (RLIM)","2026-04-29T10:55:35.527Z","/en/idp/return-shipment-damaged-or-missing",{"_162":18212,"_164":12032,"_165":166,"_90":108},"2026-04-29T10:56:23.121Z",{"_55":18214},"csbb2f086eeac4a72f",[],{"_102":18217,"_53":18325,"_169":18327},[18218],{"_105":238,"_55":18219,"_90":108,"_88":941,"_92":18220,"_94":38,"_95":18221,"_97":112,"_113":38,"_114":18222,"_244":18223,"_116":18307,"_209":118,"_120":18308,"_122":18309,"_27":18319,"_154":18320,"_156":18321,"_158":98,"_39":18322,"_160":18323},"blta8de659dd6605890",{},"2026-01-12T15:23:04.505Z","By setting up warranty and repair conditions in advance, both you and the customer know what to do if an item unexpectedly turns out to be faulty. Read more about warranty and repair conditions here. ",[18224,18229,18234,18240,18246,18252,18259,18265,18271,18278,18284,18289,18295,18301],{"_312":18225},{"_314":18226,"_53":18227,"_318":326},"The warranty and repair conditions",{"_55":18228},"cs254bdc58ceffd0c3",{"_493":18230},{"_27":18226,"_53":18231,"_119":18233},{"_55":18232},"cs90056ceb6cca5de7","

Customers can find information about warranty and repair in their account after the return period has expired. The information is as follows:

On your personal shop page, it states: ‘This seller does not apply additional conditions’.
In the customer's account, after the return period, it states: ‘Is the item defective or do you want information about the warranty? Please contact the partner directly’ – followed by your general contact information.

",{"_493":18235},{"_27":18236,"_53":18237,"_119":18239},"Additional conditions or instructions for warranty and repair",{"_55":18238},"cscfac23334c6cccb9","

You can find additional conditions or instructions for warranty and repair in your account under ‘Settings’ in the ‘Warranty & repair’ section. Enter your additional conditions and/or instructions here. If you have a separate repair address, please indicate that as well. When providing this information, please take into account the the legal warranty and repair rules.

",{"_312":18241},{"_314":18242,"_53":18243,"_318":18245},"Warranty period",{"_55":18244},"cs711960be659d3ead","warranty",{"_493":18247},{"_27":18248,"_53":18249,"_119":18251},"Legal warranty",{"_55":18250},"cs8c41b50abcba2556","

All items you sell are covered by a legal warranty. This means that the item must meet the customer's reasonable expectations when used normally. The legal warranty period in the Netherlands is not fixed, as it depends on the type of item and its minimum expected lifespan. It is generally accepted in the market to use the UNETO-VNI table to estimate the legal warranty period. For example, if a television has an expected lifespan of 5 years, a customer is entitled to a free repair or replacement of the item for 5 years in the event of a defect.

More information about warranties can be found on the ACM-website for sellers, for consumers or in the sector letter.

",{"_343":18253},{"_27":7645,"_53":18254,"_119":18256,"_349":4803,"_302":5893,"_280":18257},{"_55":18255},"cs0e4ddafcc161eb24","

If you are a Belgian partner supplying Dutch customers, you are legally obliged to apply the Dutch legal warranty period.

",{"_39":18258,"_37":38},{"_27":118,"_42":118},{"_312":18260},{"_314":18261,"_53":18262,"_318":18264},"Defective Item",{"_55":18263},"csf24e854bd494c64f","defective-item",{"_493":18266},{"_27":18267,"_53":18268,"_119":18270},"Defective item",{"_55":18269},"cse31761a33e950237","

During the legal warranty period, the costs of inspecting and repairing a defective item are generally always borne by you as the seller. If an item becomes defective within one year, the law assumes that the item did not meet the agreement when purchased. If the item has been damaged as a result of misuse by the customer (user damage), you, as the seller, must prove this during the first year. If the defect was not caused by the customer, you must repair or replace the product free of charge. If a defect is reported after 1 year, the burden of proof lies with the customer to demonstrate that the item was used normally.

In principle, the law provides for a tiered system in the event of a defect. This means that, in the event of a defect, a customer must first offer you, as the seller, the opportunity to have the item repaired or replaced (free of charge). Only if repair or replacement is not possible is the customer entitled to cancellation and a refund. Please note: In a number of cases, the customer has the legal right to cancel the agreement immediately and demand a refund. This is the case, for example, if the item still does not function properly after an initial repair attempt.

",{"_343":18272},{"_27":5889,"_53":18273,"_119":18275,"_349":4803,"_302":351,"_280":18276},{"_55":18274},"cs452dc37eb1911930","

This information page does not contain any (legal) advice. For this, we ask you to consult a (legal) consultancy firm. As a partner, you are responsible for complying with the applicable laws and regulations.

",{"_39":18277,"_37":38},{"_27":118,"_42":118},{"_312":18279},{"_314":18280,"_53":18281,"_318":18283},"Manufacturer's warranty",{"_55":18282},"cs77a31ad91de0d519","manufacturer",{"_493":18285},{"_27":18280,"_53":18286,"_119":18288},{"_55":18287},"csa13537478299d829","

The manufacturer's warranty is the responsibility of the manufacturer and does not replace the legal warranty. The legal principle is that you, as the seller, are responsible for the warranty. However, you can refer the customer to the manufacturer for warranty if this applies to your item. If the customer does not want to do this or is unable to contact the manufacturer, you, as the seller, are obliged to communicate with the manufacturer on their behalf.

Would you like to share information with customers about the manufacturer's warranty? If so, please add this to the product information for the item in question.

Customers find it particularly important to know more about the manufacturer's warranty for electronic items. The more information available about this, the better. Therefore, please check where you add information about the manufacturer's warranty for your offer.

",{"_493":18290},{"_27":18291,"_53":18292,"_119":18294},"Warranty for orders under Logistics via bol",{"_55":18293},"cse9315ec199e12d70","

If an item you have sold under Logistics via bol is defective, the warranty and/or repair will be handled by you as the seller. See artikel 8 Gebruikersvoorwaarden Logistiek via bol.

",{"_312":18296},{"_314":18297,"_53":18298,"_318":18300},"Help from bol customer service",{"_55":18299},"cs9cccc731adcdeb1d","help",{"_493":18302},{"_27":18303,"_53":18304,"_119":18306},"Can't resolve an issue with a customer?",{"_55":18305},"csbc904c29127fbd52","

Has a customer contacted you via a customer query about a warranty issue and you can't resolve it together? Then you can always forward the case to bol customer service for help and mediation. Select the option ‘Hulp nodig van bol’ for the relevant customer query. Want to know more about help with customer queries from bol customer service? You can read about it here.

",{"_119":118,"_27":118},[],[18310,18311,18312,18313,18314,18316,18317,18318],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},"account",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"warranty-and-repair-conditions","Warranty and repair conditions","2026-04-14T07:19:45.858Z","/en/idp/warranty-and-repair-conditions",{"_162":18324,"_164":98,"_165":166,"_90":108},"2026-04-14T07:19:49.323Z",{"_55":18326},"csdf24b2923987e2cf",[],{"_102":18329,"_53":18523,"_169":18525},[18330],{"_105":238,"_55":18331,"_90":108,"_88":2712,"_92":18332,"_94":38,"_95":18333,"_97":112,"_113":38,"_114":18334,"_244":18335,"_116":18506,"_209":118,"_120":18507,"_122":18508,"_27":18517,"_154":18518,"_156":18519,"_158":98,"_39":18520,"_160":18521},"blt67240a36b2340498",{},"2026-01-14T10:58:15.434Z","It can happen that a customer contacts you when they want to return an item. It's helpful to know which steps the customer needs to follow in their purchase account for this. You can guide the customer through these steps if necessary. You can read about these steps here.",[18336,18342],{"_493":18337},{"_27":18338,"_53":18339,"_119":18341},"The return conditions for the customer",{"_55":18340},"cs85ca57958244ea06","

Want to know what can and cannot be returned? What the return period is and what costs are involved for a customer? You can find all return conditions here.

",{"_4735":18343},{"_4737":18344,"_53":18345,"_4740":18347,"_4742":18348},"The steps the customer follows when registering a return",{"_55":18346},"cs6ab58742bbd950f8","

It can happen that a customer contacts you when they want to return an item. It's helpful to know which steps the customer needs to follow in their purchase account for this. You can guide the customer through these steps if necessary. You can read about these steps here.

",[18349,18369,18389,18410,18458],{"_4745":51,"_53":18350,"_4749":18352,"_4751":18353},{"_55":18351},"cs9ba6d243032de158","The customer goes to bol, clicks on their name in the top right corner, and then on 'Return'.",[18354],{"_181":18355},{"_181":18356,"_53":18366,"_205":18368,"_8100":118},{"_55":18357,"_88":261,"_195":262,"_27":18358,"_97":264,"_158":264,"_95":18359,"_156":18359,"_187":266,"_191":18360,"_193":18358,"_92":18361,"_185":38,"_120":18362,"_160":18363,"_39":18365},"bltb436cd8723cd1661","retouren1.png","2025-11-06T14:19:54.402Z","75820",{},[],{"_162":18364,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.624Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb436cd8723cd1661/690cae8ac6ad56a4cfa4763a/retouren1.png",{"_55":18367},"cs8209d0c3597ba551","Retourneren",{"_4745":18370,"_53":18371,"_4749":18373,"_4751":18374},"Find order",{"_55":18372},"cse93cef16e744247f","The customer now sees their return overview. Here, they click on the items they wish to return. It is not possible to register items sent to different addresses for return at the same time. If an item is not on the list, either the return period has expired or it is not possible to return it according to the return conditions.",[18375],{"_181":18376},{"_181":18377,"_53":18387,"_205":18368,"_8100":118},{"_55":18378,"_88":261,"_195":262,"_27":18379,"_97":264,"_158":264,"_95":18380,"_156":18380,"_187":266,"_191":18381,"_193":18379,"_92":18382,"_185":38,"_120":18383,"_160":18384,"_39":18386},"bltc597d507b17935d6","retouren2.png","2025-11-06T14:20:59.238Z","36675",{},[],{"_162":18385,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.687Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc597d507b17935d6/690caecb20119e3d48be3bd9/retouren2.png",{"_55":18388},"cs6e99c46d2d210d93",{"_4745":18390,"_53":18391,"_4749":18393,"_4751":18394},"Register item for return",{"_55":18392},"cse52fd26f48818a76","The customer clicks on 'Return items' below the (checked) items.",[18395],{"_181":18396},{"_181":18397,"_53":18407,"_205":18409,"_8100":118},{"_55":18398,"_88":261,"_195":262,"_27":18399,"_97":264,"_158":264,"_95":18400,"_156":18400,"_187":266,"_191":18401,"_193":18399,"_92":18402,"_185":38,"_120":18403,"_160":18404,"_39":18406},"blte51c881fdf6152dc","retouren3.png","2025-11-06T14:22:10.418Z","32894",{},[],{"_162":18405,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.847Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte51c881fdf6152dc/690caf12d7d830c6a6bcb8f8/retouren3.png",{"_55":18408},"cs98b8b08864fe08de","Artikel retour aanmelden",{"_4745":18411,"_53":18412,"_4749":18414,"_4751":18415},"Confirm return notification",{"_55":18413},"csc82b50a1bcfb3a2b","Next, the customer fills in the return reason and the number of units per item and chooses a shipping method. Depending on whether you use the return service via bol, the customer will see the option to send the package back for free via PostNL or bpost. After that, the customer clicks on 'Confirm return'.",[18416,18431,18436,18450],{"_181":18417},{"_181":18418,"_53":18428,"_205":18430,"_8100":118},{"_55":18419,"_88":261,"_195":262,"_27":18420,"_97":264,"_158":264,"_95":18421,"_156":18421,"_187":266,"_191":18422,"_193":18420,"_92":18423,"_185":38,"_120":18424,"_160":18425,"_39":18427},"blt51d759d69659e3fc","retouren4.png","2025-11-06T14:23:24.196Z","91982",{},[],{"_162":18426,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.751Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt51d759d69659e3fc/690caf5c33a94cd1c92f3502/retouren4.png",{"_55":18429},"cs5bb0907af9e013bc","Retour aanmelden",{"_493":18432},{"_27":118,"_53":18433,"_119":18435},{"_55":18434},"cs0bb8acdcb138cac1","Here too, they choose the shipping method:",{"_181":18437},{"_181":18438,"_53":18448,"_205":18430,"_8100":118},{"_55":18439,"_88":261,"_195":262,"_27":18440,"_97":264,"_158":264,"_95":18441,"_156":18441,"_187":266,"_191":18442,"_193":18440,"_92":18443,"_185":38,"_120":18444,"_160":18445,"_39":18447},"blt7fa690776870df69","retouren5.png","2025-11-06T14:24:14.344Z","88404",{},[],{"_162":18446,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.879Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7fa690776870df69/690caf8e33a94c570b2f3508/retouren5.png",{"_55":18449},"cs59ba8921213f6d31",{"_343":18451},{"_27":18452,"_53":18453,"_119":18455,"_349":513,"_302":351,"_280":18456},"Return pick-up at home",{"_55":18454},"cs169cd4db092c13d1","

Do you use Logistics via bol or the return labels via bol? Then customers who are bol Select members can also make a pick-up appointment for their return. PostNL will pick up the package at home, attach a return label, and deliver it back to you or our fulfilment center. There are no extra costs or actions involved for you.

",{"_39":18457,"_37":38},{"_27":118,"_42":118},{"_4745":18459,"_53":18460,"_4749":18462,"_4751":18463},"Download return label",{"_55":18461},"cs0819d12db35c4eee","The customer clicks on 'Download the return label', prints it out, and attaches the label to the return package. If you use the return service via bol, your customers can also hand in their return shipment via PostNL and bpost at the parcel point without a printed label. So, the customer can use the barcode (printerless) or download the return label and stick it on the package.",[18464,18479,18484,18499],{"_181":18465},{"_181":18466,"_53":18476,"_205":18478,"_8100":118},{"_55":18467,"_88":261,"_195":262,"_27":18468,"_97":264,"_158":264,"_95":18469,"_156":18469,"_187":266,"_191":18470,"_193":18468,"_92":18471,"_185":38,"_120":18472,"_160":18473,"_39":18475},"blta56ca4944b591ca5","retouren6.png","2025-11-06T14:26:31.618Z","71880",{},[],{"_162":18474,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.658Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta56ca4944b591ca5/690cb01763b949969bb8a859/retouren6.png",{"_55":18477},"csa3dcd73821f47cc4","Retourlabel downloaden",{"_493":18480},{"_27":118,"_53":18481,"_119":18483},{"_55":18482},"csb156548858de613a","

Have you prepared additional return instructions? Then the customer will also see them here.

The overall return number is also stated on the return form. The return codes per item are also listed under 'RMA' in the return overview.

",{"_181":18485},{"_181":18486,"_53":18496,"_205":18498,"_8100":118},{"_55":18487,"_88":261,"_195":262,"_27":18488,"_97":264,"_158":264,"_95":18489,"_156":18489,"_187":266,"_191":18490,"_193":18488,"_92":18491,"_185":38,"_120":18492,"_160":18493,"_39":18495},"blt7534bba5d4c0ff20","Retourlabel.png","2025-11-06T14:27:40.650Z","74429",{},[],{"_162":18494,"_164":264,"_165":166,"_90":108},"2026-01-14T11:20:16.781Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7534bba5d4c0ff20/690cb05c021c45543a27ff05/Retourlabel.png",{"_55":18497},"cs112ee3a90c0a2e89","Retourlabel",{"_343":18500},{"_27":5206,"_53":18501,"_119":18503,"_349":350,"_302":351,"_280":18504},{"_55":18502},"cs7cd1d0b1ac42a2dd","

Has the customer completed the return steps and already closed the window without downloading the return label? No problem! They can find the return label by clicking on their name in the top right corner and then on 'My orders'. Here, they can select 'Download the return label' again via the relevant item.

",{"_39":18505,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[18509,18510,18511,18512,18513,18514,18515,18516],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"return-process-and-conditions-for-a-customer","Return process and conditions for a customer","2026-04-14T07:18:07.907Z","/en/idp/return-process-and-conditions-for-a-customer",{"_162":18522,"_164":98,"_165":166,"_90":108},"2026-04-14T07:18:12.310Z",{"_55":18524},"cs07556f8ecb4bbbcc",[],"2025-11-21T15:15:36.536Z",[18528],{"_105":238,"_55":18529,"_90":108,"_92":18530,"_94":38,"_88":177,"_95":18531,"_97":112,"_113":38,"_114":18532,"_244":18533,"_116":18686,"_209":18687,"_120":18688,"_122":18689,"_27":18698,"_154":18699,"_156":18700,"_158":98,"_39":18701,"_160":18702},"blt075f3750f9294964",{},"2026-01-12T14:19:27.424Z","Handling a return notification? Once you have received the return (and not before), process it within 7 days. On this page, you will find all information about the process. ",[18534,18539,18545,18551,18620,18626,18631],{"_312":18535},{"_314":12984,"_53":18536,"_318":18538},{"_55":18537},"cs282ac49ff9cf0637","handle-return-notification",{"_493":18540},{"_27":18541,"_53":18542,"_119":18544},"Handling a return notification",{"_55":18543},"csb0fd320c06aa32e0","

Have you received a return notification? Legally, you must refund the customer within 14 days of the return notification, unless the customer has not yet returned the item. Since bol handles the refund on your behalf as a partner, we ask you to always process a return within 7 days. This timeframe is applied because shipping and processing a refund (by bol and the bank) takes a few days.

",{"_312":18546},{"_314":18547,"_53":18548,"_318":18550},"Processing in seller account",{"_55":18549},"csd38f4c33b8e12d47","processing",{"_4735":18552},{"_4737":18553,"_53":18554,"_4740":18556,"_4742":18557},"Processing a return notification?",{"_55":18555},"cs53f36afe59aeccad","

Follow the step-by-step plan below to process your return notification.

",[18558,18564,18570],{"_4745":18559,"_53":18560,"_4749":18562,"_4751":18563},"Go to your return overview",{"_55":18561},"csfd1cff4f573cb690","You can find your return overview in your account under 'Orders' in the ' Returns' section.",[],{"_4745":18565,"_53":18566,"_4749":18568,"_4751":18569},"Click 'Process' for the relevant return.",{"_55":18567},"cs64fbf52373e302aa","The blue color indicates that the return is still open and requires action from you as a partner. You can also filter by return status and check 'open returns' to view all your pending returns.",[],{"_4745":18571,"_53":18572,"_4749":118,"_4751":18574},"Choose a return status",{"_55":18573},"cs8b2a535824252b58",[18575,18581,18587,18593,18599,18605],{"_493":18576},{"_27":18577,"_53":18578,"_119":18580},"Option 1: Return received in good condition",{"_55":18579},"cs29e2cd73e866ca95","

bol refunds the customer. You will not receive a payout and will not pay commission. If you have already been paid, this amount will be settled on your next invoice.

",{"_493":18582},{"_27":18583,"_53":18584,"_119":18586},"Option 2: Exchange item",{"_55":18585},"cs350d3689a8d5e5b4","

First, contact the customer to determine how you will handle the return notification. With an exchange, the customer receives a new item, so the customer does not get a refund, and you will receive your payout as usual. Please note: arrange a shipping label yourself.

",{"_493":18588},{"_27":18589,"_53":18590,"_119":18592},"Option 3: Repair item",{"_55":18591},"cs4260663b8ac35dff","

Is the item broken and can you repair it? First, contact the customer to determine how you will handle the return notification. The customer does not get a refund, and you will receive your payout as usual.

",{"_493":18594},{"_27":18595,"_53":18596,"_119":18598},"Option 4: Item does not meet return conditions",{"_55":18597},"csb32c1a45bcd0c354","

Is an item returned damaged, used, or incomplete? First, contact the customer to jointly determine how you will handle the return notification. Always consider the Distance Selling Act. If, after contact with the customer, it appears that:

A full refund is reasonable? Then accept the return as usual. The customer gets their money back, and you will not be paid out.
The customer still wants to keep the item? Then reject the return and send the package back to the customer at your own expense. The customer does not get a refund, and you will receive your payout as usual.

",{"_493":18600},{"_27":18601,"_53":18602,"_119":18604},"Option 5: Customer keeps the item",{"_55":18603},"cs8a40ea065491090f","

To verify that the customer is indeed keeping the item and that it has not been lost in the mail, it is advisable to contact the customer again. The customer does not get a refund, and you will receive your payout as usual.

",{"_181":18606},{"_181":18607,"_53":18617,"_205":18619,"_8100":118},{"_55":18608,"_88":261,"_195":262,"_27":18609,"_97":264,"_158":264,"_95":18610,"_156":18610,"_187":188,"_191":18611,"_193":18609,"_92":18612,"_185":38,"_120":18613,"_160":18614,"_39":18616},"blta66e0c4e979bb9ed","Retour1_LI-2.jpg","2025-11-06T13:57:00.600Z","880860",{},[],{"_162":18615,"_164":264,"_165":166,"_90":108},"2026-01-12T14:52:07.838Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta66e0c4e979bb9ed/690ca92cb643e54a55935591/Retour1_LI-2.jpg",{"_55":18618},"cs5fa22cfab88068b2","Return",{"_312":18621},{"_314":18622,"_53":18623,"_318":18625},"Automating returns",{"_55":18624},"cs5c2bf3e4c898ae7c","automate-returns",{"_493":18627},{"_27":18622,"_53":18628,"_119":18630},{"_55":18629},"cs64ee562e4df474cb","

If you want to create/handle returns in your own system and not in the seller account, you can use Automate via bol. There are various integrators that can help automate your returns, among other things. It is also possible to build and manage the integration yourself, but this requires technical knowledge. Read more about how to automate returns in the returns API .

",{"_874":18632},{"_876":18633,"_53":18634,"_880":118,"_881":18636},"Frequently asked questions about handling a return notification",{"_55":18635},"cs103750e3975816f8",[18637,18644,18651,18658,18665,18672,18679],{"_884":18638},{"_886":18639,"_53":18642},[18640],{"_55":18641,"_105":890},"blt20f51b2cc6b77887",{"_55":18643},"csa8c337796580ce47",{"_884":18645},{"_886":18646,"_53":18649},[18647],{"_55":18648,"_105":890},"blt1cd244f27d828962",{"_55":18650},"cs6368f50f9d506340",{"_884":18652},{"_886":18653,"_53":18656},[18654],{"_55":18655,"_105":890},"blt71d33bb95d1c5963",{"_55":18657},"cs3ab4214c66e83dde",{"_884":18659},{"_886":18660,"_53":18663},[18661],{"_55":18662,"_105":890},"blt4fc17e5bc750b174",{"_55":18664},"cs2e2616349e089a9c",{"_884":18666},{"_886":18667,"_53":18670},[18668],{"_55":18669,"_105":890},"blta8482a2261db7baf",{"_55":18671},"csaa0efeb120cc74d9",{"_884":18673},{"_886":18674,"_53":18677},[18675],{"_55":18676,"_105":890},"bltcd14ccf50860e04e",{"_55":18678},"csa615542f89fbcc49",{"_884":18680},{"_886":18681,"_53":18684},[18682],{"_55":18683,"_105":890},"blte87976aa81cb8b9d",{"_55":18685},"csb66686f71d26bd41",{"_27":118,"_119":118},"All about processing and automating returns",[],[18690,18691,18692,18693,18694,18695,18696,18697],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"handle-returns","Handling Returns","2026-03-18T08:04:15.987Z","/en/idp/handle-returns",{"_162":18703,"_164":98,"_165":166,"_90":108},"2026-04-22T14:06:39.648Z",[],"Retouren behandelen","2026-04-14T06:54:30.739Z",{"_162":18708,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:35.271Z",{"_105":233,"_55":18710,"_27":18711,"_102":18712,"_169":18756,"_120":18757,"_90":91,"_97":98,"_158":98,"_95":18758,"_156":18759,"_92":18760,"_88":177,"_94":38,"_160":18761},"bltac8398641436880b","Retourzending beschadigd of vermist (RLIM)",[18713],{"_105":238,"_55":18139,"_88":532,"_90":108,"_92":18714,"_94":38,"_95":18141,"_97":112,"_113":38,"_114":18142,"_244":18715,"_116":18744,"_209":18196,"_120":18745,"_122":18746,"_27":18207,"_154":18208,"_156":18209,"_158":12032,"_39":18210,"_160":18755},{},[18716,18719,18722,18727,18730,18733,18736,18739],{"_312":18717},{"_314":18146,"_53":18718,"_318":18149},{"_55":18148},{"_493":18720},{"_27":18152,"_53":18721,"_119":18155},{"_55":18154},{"_343":18723},{"_27":18158,"_53":18724,"_119":18161,"_349":513,"_302":303,"_280":18725},{"_55":18160},{"_39":18726,"_37":38},{"_27":118,"_42":118},{"_312":18728},{"_314":18166,"_53":18729,"_318":18169},{"_55":18168},{"_493":18731},{"_27":18172,"_53":18732,"_119":18175},{"_55":18174},{"_312":18734},{"_314":18178,"_53":18735,"_318":18181},{"_55":18180},{"_493":18737},{"_27":18184,"_53":18738,"_119":18187},{"_55":18186},{"_343":18740},{"_27":8364,"_53":18741,"_119":18192,"_349":513,"_302":303,"_280":18742},{"_55":18191},{"_39":18743,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[18747,18748,18749,18750,18751,18752,18753,18754],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17725},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_162":18212,"_164":12032,"_165":166,"_90":108},[],[],"2025-11-21T15:52:07.117Z","2026-01-28T15:23:42.722Z",{},{"_162":18762,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:41.285Z",{"_102":18764,"_53":18805,"_169":18807},[18765],{"_105":174,"_55":18766,"_90":108,"_92":18767,"_94":38,"_88":110,"_95":18768,"_97":112,"_113":38,"_179":18769,"_114":18784,"_116":18785,"_209":18786,"_120":18787,"_122":18788,"_27":18799,"_154":18800,"_156":18801,"_158":98,"_39":18802,"_160":18803},"blt5b0a9002e021f1c5",{},"2026-04-23T07:14:30.521Z",{"_181":18770,"_205":18783},{"_55":18771,"_88":110,"_185":38,"_92":18772,"_187":188,"_95":18773,"_97":190,"_191":18774,"_193":18775,"_195":196,"_120":18776,"_27":18778,"_156":18779,"_158":201,"_160":18780,"_39":18782},"blted8273c82975e0ba",{},"2025-09-15T13:10:46.697Z","5324256","2024_Q4_B2B_Brand_Financien_08_2.jpg",[128,819,18777],"financien","Brand-EVB-Financien","2026-02-09T17:38:26.922Z",{"_162":18781,"_164":201,"_165":166,"_90":108},"2026-02-09T17:38:32.842Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blted8273c82975e0ba/68c81056da2895d08a49ddc1/2024_Q4_B2B_Brand_Financien_08_2.jpg","A blue safe with keys stands open on a pedestal in a warehouse aisle, surrounded by shelves with boxes.","Read about the policy for your account and finances.",{"_27":118,"_119":118},"Rules for your account and finances",[],[18789,18790,18791,18792,18793,18794,18795,18796,18797,18798],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"account-and-finance","Account & Finance","2026-04-23T10:32:45.499Z","/en/l2op/account-and-finance",{"_162":18804,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:16.264Z",{"_55":18806},"csbcfc12cbe444c22e",[18808,19808,20511,20791,21454,21767],{"_105":233,"_55":18809,"_27":18810,"_102":18811,"_169":18910,"_120":19802,"_90":91,"_97":98,"_158":98,"_95":19803,"_156":19804,"_92":19805,"_88":532,"_94":38,"_160":19806},"bltaf78bbb8b5c7cb55","Verkoopprijzen",[18812],{"_105":238,"_55":18813,"_90":108,"_92":18814,"_94":38,"_88":177,"_95":18815,"_97":112,"_113":38,"_114":18816,"_244":18817,"_116":18892,"_209":18893,"_120":18894,"_122":18895,"_27":18904,"_154":18905,"_156":18906,"_158":201,"_39":18907,"_160":18908},"blt95ae171ae1ba4b13",{},"2026-01-12T10:21:55.624Z","On this page, we explain step by step how you can determine the optimal selling price for your items.",[18818,18861,18867,18875],{"_4735":18819},{"_4737":18820,"_53":18821,"_4740":118,"_4742":18823},"Determine your pricing approach",{"_55":18822},"cs3df39b8364b79bf7",[18824,18830,18849],{"_4745":18825,"_53":18826,"_4749":18828,"_4751":18829},"Make your costs transparent",{"_55":18827},"cs16e60caddc5cd316","

To establish a good pricing strategy, you first need a clear overview of your costs. These consist of:

Purchase price
Logistical costs
Average return and customer service costs
Commission
Overhead (office, personnel, etc.)

Return and customer service costs can sometimes be made transparent per item, but if you don't have enough data, you can also make an estimate at the product category and/or brand level. Retailers often account for the costs of shipping and processing returns, but there's also a portion of returns that cannot be re-added to stock and cannot be recycled/upcycled.

For overhead, it's sometimes included as a cost item and sometimes as a profit margin per item that needs to cover the total fixed costs.

Only when you have a clear view of all your costs can you effectively determine the best price to use for your items.

",[],{"_4745":18831,"_53":18832,"_4749":18834,"_4751":18835},"A. Make potential price points transparent",{"_55":18833},"cscffe849c64f96805","

Once you have mapped out your costs, you will look at the price you want to focus on. There are different price points you can aim for. We will go through the most important ones with you.

Market price

You can choose to aim for the best price in the market (even outside bol). In those cases, you focus on the market price. This will attract by far the most customers and allow you to achieve the most sales.

Fortunately, you don't have to figure out market prices all by yourself. bol determines this with its price star system. If you apply a 5-star price, you have the most competitive price in the market. With a 4-star price, you are competitively priced. In this case, your price is equal to the current market price of relevant competitors or the recommended retail price for this item.

Items priced at market price have several advantages:

More SEA advertising budget is paid by bol*
Your items can participate in Promotions via bol
The average conversion is the highest

*Read more about the advantages of price stars and the conditions

Buy box

If you cannot match the most competitive prices in the market, you can focus on getting the buy box. This is the first result shown when a customer searches for an item. In this case, you can try to get the buy box by setting the most competitive price on bol as your price point. Please note: in addition to price, other factors influence obtaining the buy box, such as delivery conditions and performance score.

Minimum 2-star price

If you can't match the most competitive prices on bol? Then at least ensure you apply a minimum 2-star price, so your item isn't taken offline. All prices below the 2-star threshold are not good enough to show to our customers.

Recommended retail price

Another price point you can focus on is the recommended retail price. For some items, there is a recommended retail price suggested by the supplier.

",[18836,18842],{"_493":18837},{"_27":18838,"_53":18839,"_119":18841},"2. B. Determine your minimum margin",{"_55":18840},"cs9b37af5a2ffcf32a","

Once you have a clear overview of your costs and know your minimum desired margin, you can determine the price point you want to aim for. In many cases, you determine your margin as a percentage of the selling price. If you use your own pricing software or a repricer, you often set a minimum margin. Up to that margin, you might follow the market price or the buy box price, for example.

In some cases, you might be willing to accept a lower or even negative margin, for example, if the item is often sold in larger quantities, if it's frequently sold with other items from your product range, or if you have too much stock of an item.

",{"_343":18843},{"_27":18158,"_53":18844,"_119":18846,"_349":513,"_302":351,"_280":18847},{"_55":18845},"cs6ec925f3dc433274","

Keep in mind that traffic, conversion, and sales will generally be optimal if you follow the current market price. At bol, we represent this market price as a 4- or 5-star price.

",{"_39":18848,"_37":38},{"_27":118,"_42":118},{"_4745":18850,"_53":18851,"_4749":18853,"_4751":18854},"Refine your pricing strategy",{"_55":18852},"cs8e08cb356c29e604","

You now have the basics in order. If you want to go a step further, you can consider the following to further refine your pricing.

",[18855],{"_493":18856},{"_27":18857,"_53":18858,"_119":18860},"Use bol data",{"_55":18859},"csd41ab5a7d286d341","

Conversion insight

If an item has a high number of views but low sales, it might be a good idea to check if your price is too high. In the conversion analysis in your seller account, you can see, among other things, if your items have a good price star rating and high conversion. This allows you to investigate the effect of price stars on conversion and potentially choose to sharpen your price (further).

Commission discount

When making your costs transparent, you accounted for commission costs. However, you might receive a discount on commission costs, for example, reduced commission for competitively priced items or during promotions. Keep a close eye on commission discounts and consider them when calculating your costs. In your seller account, you'll find the items that receive commission discounts.

Use your own data

Price sensitivity

Price sensitivity refers to the relationship between the number of sales and the price. High price sensitivity means that a price adjustment will have (significant) consequences for the number of sales.

Generally, based on experience, you can estimate price sensitivity per product category or brand. In that case, for example, you can price items with high price sensitivity more competitively and accept a lower profit margin. Conversely, for items with low price sensitivity, you can achieve a higher margin.

Available stock

A large stock entails significant costs. This can be an argument to perhaps lower your prices, so you sell more and have less stock remaining. This can lead to cost savings on capital costs, storage costs, and potential depreciation of your items.

Competitor insights

Keep a close eye on the competition for your product range. And decide how you will deal with it. Do you want to match competitor prices? And in which cases yes, and in which cases no? Suppose a competitor had an exceptionally good purchase deal and is offering items at an extremely low price. Then it might be a choice to wait until that product range is sold out instead of matching a price that is too low and makes your margin insufficient.

",{"_493":18862},{"_27":18863,"_53":18864,"_119":18866},"Automating your pricing approach with a repricer",{"_55":18865},"cse74a6798a100ce0c","

As you can see, there are many elements to consider when determining your price. To do this effectively, you need to gather and keep many insights up-to-date, which can be very time-consuming. A repricer can help you monitor market prices, automatically adjust prices accordingly, and implement your chosen pricing approach. This saves you time and energy and ensures your prices are always current.

",{"_4555":18868},{"_280":18869,"_53":18873},{"_39":18870,"_37":57},{"_27":18871,"_42":18872},"Read more about repricers","https://partnerplatform.bol.com/en/services/connect-your-webshop-and-automate-sales-prices/",{"_55":18874},"cs37aad6358fd33b4e",{"_247":18876},{"_27":118,"_53":18877,"_119":118,"_251":38,"_247":-5,"_252":18879,"_256":118,"_257":38,"_258":18882},{"_55":18878},"cs1d367318eca751e5",{"_27":18880,"_42":18881},"Webinar Tips & tricks for improving your pricing approach","https://youtu.be/3fgo2cvf8T8",{"_55":18883,"_88":261,"_195":262,"_27":18884,"_97":264,"_158":264,"_95":18885,"_156":18885,"_187":188,"_191":18886,"_193":18884,"_92":18887,"_185":38,"_120":18888,"_160":18889,"_39":18891},"blt994ed22e79e7b951","Afbeelding-webinar.jpg","2025-11-13T12:21:27.274Z","69536",{},[],{"_162":18890,"_164":264,"_165":166,"_90":108},"2026-01-12T10:34:00.686Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt994ed22e79e7b951/6915cd473f61831dedba13ca/Afbeelding-webinar.jpg",{"_27":118,"_119":118},"Learn step-by-step how to set the optimal selling price for your items",[],[18896,18897,18898,18899,18900,18901,18902,18903],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-prices","Selling prices","2026-01-22T14:32:02.529Z","/en/idp/selling-prices",{"_162":18909,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.545Z",[18911,18964,19079,19162,19223,19315,19385,19501],{"_102":18912,"_53":18961,"_169":18963},[18913],{"_105":238,"_55":8241,"_90":108,"_92":18914,"_94":38,"_88":184,"_95":8243,"_97":112,"_113":38,"_114":8244,"_244":18915,"_116":18949,"_209":8313,"_120":18950,"_122":18951,"_27":8324,"_154":8325,"_156":8326,"_158":201,"_39":8327,"_160":18960},{},[18916,18919,18927,18930,18933,18936,18943,18946],{"_312":18917},{"_314":8248,"_53":18918,"_318":247},{"_55":8250},{"_247":18920},{"_27":118,"_53":18921,"_119":118,"_251":38,"_247":-5,"_252":18922,"_256":118,"_257":38,"_258":18923},{"_55":8254},{"_27":8256,"_42":8257},{"_55":8259,"_88":261,"_195":262,"_27":8260,"_97":264,"_158":264,"_95":8261,"_156":8261,"_187":266,"_191":8262,"_193":8260,"_92":18924,"_185":38,"_120":18925,"_160":18926,"_39":8267},{},[],{"_162":8266,"_164":264,"_165":166,"_90":108},{"_312":18928},{"_314":8270,"_53":18929,"_318":8273},{"_55":8272},{"_493":18931},{"_27":8270,"_53":18932,"_119":8278},{"_55":8277},{"_493":18934},{"_27":8281,"_53":18935,"_119":8284},{"_55":8283},{"_523":18937},{"_27":8287,"_53":18938,"_119":118,"_528":38,"_529":18939,"_546":8300},{"_55":8289},{"_55":8291,"_88":261,"_195":262,"_27":8292,"_97":264,"_158":264,"_95":8293,"_156":8293,"_187":534,"_191":8294,"_193":8292,"_92":18940,"_185":38,"_120":18941,"_160":18942,"_39":8299},{},[],{"_162":8298,"_164":264,"_165":166,"_90":108},{"_312":18944},{"_314":8303,"_53":18945,"_318":8306},{"_55":8305},{"_493":18947},{"_27":8303,"_53":18948,"_119":8311},{"_55":8310},{"_27":118,"_119":118},[],[18952,18953,18954,18955,18956,18957,18958,18959],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_162":8329,"_164":98,"_165":166,"_90":108},{"_55":18962},"cs91331306b27aa7d3",[],{"_102":18965,"_53":19076,"_169":19078},[18966],{"_105":238,"_55":18967,"_90":108,"_92":18968,"_94":38,"_88":184,"_95":18969,"_97":112,"_113":38,"_114":18970,"_244":18971,"_116":19059,"_209":118,"_120":19060,"_122":19061,"_27":19070,"_154":19071,"_156":19072,"_158":264,"_39":19073,"_160":19074},"blt833e6fe175fa76c1",{},"2026-01-21T16:14:54.610Z","On this page, you will find information about adjusting prices.",[18972,18978,18983,19002,19007,19027,19033,19038,19044,19049,19054],{"_312":18973},{"_314":18974,"_53":18975,"_318":18977},"Adjusting the price per item",{"_55":18976},"cs7a0f54095b2053b3","price-per-item",{"_493":18979},{"_27":18974,"_53":18980,"_119":18982},{"_55":18981},"cs34a9be581da1922c","

Navigate to the item overview in your seller account. Hover over the price and click the pencil icon to adjust it

",{"_8080":18984},{"_27":118,"_53":18985,"_119":118,"_181":18987},{"_55":18986},"cs0c990a73863aa15a",[18988],{"_181":18989,"_53":18999,"_205":19001,"_8100":118},{"_55":18990,"_88":261,"_195":262,"_27":18991,"_97":264,"_158":264,"_95":18992,"_156":18992,"_187":188,"_191":18993,"_193":18991,"_92":18994,"_185":38,"_120":18995,"_160":18996,"_39":18998},"bltc39ef0775e373bb2","Prijs-invoeren.jpg","2025-11-24T13:41:31.939Z","14453",{},[],{"_162":18997,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:13.439Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc39ef0775e373bb2/6924608c294e252db98a76e1/Prijs-invoeren.jpg",{"_55":19000},"cs7a7eef0a9d8adfed","Enter price",{"_493":19003},{"_27":118,"_53":19004,"_119":19006},{"_55":19005},"cs46c96524b2916c90","A pop-up window will appear where you can enter and save your new price.",{"_8080":19008},{"_27":118,"_53":19009,"_119":118,"_181":19011},{"_55":19010},"csfb0bf7c353f4b9a3",[19012],{"_181":19013,"_53":19024,"_205":19026,"_8100":118},{"_55":19014,"_88":2407,"_185":38,"_92":19015,"_187":188,"_95":19016,"_97":264,"_537":118,"_191":19017,"_193":19018,"_195":262,"_120":19019,"_27":19018,"_156":19020,"_158":264,"_160":19021,"_39":19023},"blt088cbc71da63336d",{},"2025-11-24T13:41:28.763Z","16008","Prijs-wijzigen.jpg",[],"2026-03-03T10:14:03.001Z",{"_162":19022,"_164":264,"_165":166,"_90":108},"2026-03-03T10:14:19.649Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt088cbc71da63336d/69a6b46b4599dd15d4608b41/Prijs-wijzigen.jpg",{"_55":19025},"cs81c1801987498ad9","Change price",{"_312":19028},{"_314":19029,"_53":19030,"_318":19032},"Adjusting prices for multiple items",{"_55":19031},"cs31171654da3a6c81","price-multiple-items",{"_493":19034},{"_27":19029,"_53":19035,"_119":19037},{"_55":19036},"cs5622bff2ce80dbc1","

To adjust prices for multiple items, or in bulk, you can use 2 options:

The bulk tool via 'Items' > 'Add items in bulk'. You can find the exact steps here.
If you prefer working with Excel, you can adjust your prices via 'Items' > 'Manage offers via Excel'. You can find the exact steps here.

",{"_312":19039},{"_314":19040,"_53":19041,"_318":19043},"Changing prices via the API",{"_55":19042},"csdeb2a2d6bb076d8a","price-change-api",{"_493":19045},{"_27":19040,"_53":19046,"_119":19048},{"_55":19047},"cs566f46d56e882acd","

Do you use an API connection? Then it's possible to adjust your price there. Explanations can be found on this page.

",{"_312":19050},{"_314":12643,"_53":19051,"_318":19053},{"_55":19052},"csee848c3f508f8114","processing-time",{"_493":19055},{"_27":12643,"_53":19056,"_119":19058},{"_55":19057},"csd723861c7a31af43","

A price adjustment is processed within 15 minutes and will then be visible for your item on the website. If this period has passed for your change and it's still not correct, please contact Partnerservice.

",{"_27":118,"_119":118},[],[19062,19063,19064,19065,19066,19067,19068,19069],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"price-adjustment","Adjusting prices","2026-01-21T17:01:53.745Z","/en/idp/price-adjustment",{"_162":19075,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.622Z",{"_55":19077},"csa065ebefa549becc",[],{"_102":19080,"_53":19159,"_169":19161},[19081],{"_105":238,"_55":19082,"_90":108,"_88":177,"_92":19083,"_94":38,"_95":19084,"_97":112,"_113":38,"_114":19085,"_244":19086,"_116":19143,"_209":118,"_120":19144,"_122":19145,"_27":19109,"_154":19154,"_156":19155,"_158":98,"_39":19156,"_160":19157},"blt9903627bb0ab9955",{},"2026-01-12T13:53:34.810Z","On this page, read all about including shipping costs in the selling price. ",[19087,19093,19098,19105,19110],{"_312":19088},{"_314":19089,"_53":19090,"_318":19092},"Including shipping costs in the selling price",{"_55":19091},"cs0e51adcb88cc0888","shipping-costs-in-selling-price",{"_493":19094},{"_27":19089,"_53":19095,"_119":19097},{"_55":19096},"cs7dda8067b69f8778","

Your selling price, visible on bol, includes shipping costs. Do you want to charge shipping costs to the customer? Then you must include these in your selling price yourself. It is therefore not possible to show your shipping costs separately from the item price on the product page or at checkout.

Example calculation: you want to offer a kettle for 30 euros. Your shipping label costs 4.50 euros. You can offer this item (provided your price complies with the price policy) for 34.50 euros.

Shipping costs are part of the relevant market price. When you add the selling price and shipping costs together, you get the relevant market price. We also look at shipping costs from competitors. What these shipping costs are depends on the price of the item.

Items under €25: we calculate with a minimum of €2.99 and a maximum of €7 shipping costs.
Items between €25 and €100: we calculate with the maximum shipping costs of €7.
Items above €100: shipping costs are fully included.

",{"_343":19099},{"_27":5206,"_53":19100,"_119":19102,"_349":350,"_302":351,"_280":19103},{"_55":19101},"csf3f9325418e08794","

It is not allowed to charge the customer for shipping costs afterwards.

",{"_39":19104,"_37":38},{"_27":118,"_42":118},{"_312":19106},{"_314":877,"_53":19107,"_318":19109},{"_55":19108},"csc9e2f79435683b75","shipping-costs",{"_874":19111},{"_876":19112,"_53":19113,"_880":118,"_881":19115},"Frequently asked questions about shipping costs",{"_55":19114},"csf996f4077ced01a3",[19116,19123,19130,19137],{"_884":19117},{"_886":19118,"_53":19121},[19119],{"_55":19120,"_105":890},"bltca2e691ef1bdb7e9",{"_55":19122},"cs2e371da688d651fd",{"_884":19124},{"_886":19125,"_53":19128},[19126],{"_55":19127,"_105":890},"blt8d4e5b32e5f4457b",{"_55":19129},"cs057cd0f1c3977f2b",{"_884":19131},{"_886":19132,"_53":19135},[19133],{"_55":19134,"_105":890},"blt4e40977d2ab96418",{"_55":19136},"csb332cddcf578abd7",{"_884":19138},{"_886":19139,"_53":19141},[19140],{"_55":12014,"_105":890},{"_55":19142},"csbba91437268f61c1",{"_27":118,"_119":118},[],[19146,19147,19148,19149,19150,19151,19152,19153],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"Shipping costs","2026-03-18T08:06:20.865Z","/en/idp/shipping-costs",{"_162":19158,"_164":98,"_165":166,"_90":108},"2026-03-18T08:06:23.888Z",{"_55":19160},"cs2e8dd35d42c2bafb",[],{"_102":19163,"_53":19220,"_169":19222},[19164],{"_105":238,"_55":19165,"_90":108,"_92":19166,"_94":38,"_88":177,"_95":19167,"_97":112,"_113":38,"_114":19168,"_244":19169,"_116":19203,"_209":118,"_120":19204,"_122":19205,"_27":19214,"_154":19215,"_156":19216,"_158":297,"_39":19217,"_160":19218},"blt4f693d37ae91f343",{},"2026-01-21T16:15:26.285Z","Successfully selling via bol depends on the price you set. Do you offer a competitive price? Then your item will end up in the shopping cart faster. Do you set a (too) high price? This will damage customer trust. To prevent this, we are happy to help you determine a good price. ",[19170,19176,19181,19187,19193],{"_312":19171},{"_314":19172,"_53":19173,"_318":19175},"How to analyze your prices",{"_55":19174},"cs671f31dc3c968ce6","analyze-your-prices",{"_493":19177},{"_27":19172,"_53":19178,"_119":19180},{"_55":19179},"cscedef7f0b641a271","

In your seller account
In the item details of your item(s) in your seller account, you can find both the Price Comparator and the Price Calculator. You can access the item details by clicking on the desired item under ‘My items’.

Price Comparator
To help you determine if your price is competitive, we provide insight into the prices of other relevant partners. This applies to partners via bol, and also to relevant partners outside bol. You can see who other relevant partners are and what price they offer. You can also see at a glance who has the buy box on bol and how much difference there is in euros.
Price Calculator
A price reduction does not always have to mean the same reduction in margin. In the Price Calculator, you can experiment with your price and see what effect the price reduction has on your VAT rate, bol costs, and your final margin. The price you see here always refers to the current selling price as listed on bol. So, if you have set a temporary selling price, you will see it reflected in your Price Calculator.

Via the API
Here, you can identify overpriced items per item via the ‘Offer list’ by the error code ‘PRICE_NOT_COMPETITIVE’ and the remark ‘Price too high’. As soon as you adjust the price, the notification disappears. Whether prices are too high depends on the Relevant Market Price (RMP). You can find more information about this below and in article 3.5 of the conditions of use.

",{"_312":19182},{"_314":19183,"_53":19184,"_318":19186},"How to estimate sales volume",{"_55":19185},"cs854abae86efe03d7","estimate-sales",{"_493":19188},{"_27":19189,"_53":19190,"_119":19192},"Sales analysis",{"_55":19191},"cs7e123e8513faa31a","

This is an estimate of the expected sales of the item on the bol platform. The sales forecast shows the expected customer demand for the item on bol, regardless of which partner has the buy box. Do you want to know how many units of an item you are expected to sell in the next 28 days? Read more about sales analysis in your seller account here.

",{"_343":19194},{"_27":19195,"_53":19196,"_119":19198,"_349":513,"_302":351,"_280":19199},"Need help selling via bol?",{"_55":19197},"cs0f7c7254da50e2cb","

We are happy to help you choose a marketing agency that can best support you. See which agency suits your business and specific needs. You can find them all listed here.

",{"_39":19200,"_37":57},{"_27":19201,"_42":19202},"Advice from marketing agencies","https://partnerplatform.bol.com/en/services/help-with-entrepreneurship/",{"_27":118,"_119":118},[],[19206,19207,19208,19209,19210,19211,19212,19213],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"price-analysis","Analyze Prices","2026-04-15T15:04:34.850Z","/en/idp/price-analysis",{"_162":19219,"_164":297,"_165":166,"_90":108},"2026-04-15T15:04:41.640Z",{"_55":19221},"csa6f25b1579a311c4",[],{"_102":19224,"_53":19312,"_169":19314},[19225],{"_105":238,"_55":19226,"_90":108,"_92":19227,"_94":38,"_88":177,"_95":19228,"_97":112,"_113":38,"_114":19229,"_244":19230,"_116":19296,"_120":19297,"_122":19298,"_27":19236,"_154":19307,"_156":19308,"_158":264,"_39":19309,"_209":118,"_160":19310},"bltbb548c11d18c6f00",{},"2025-11-26T10:26:27.807Z","Your items via bol receive a score in the form of price stars. We look at the relevant market price for this. What do the number of stars mean, what are the benefits, and how can you achieve a higher score?",[19231,19237,19242,19248,19253,19259,19264,19280,19285,19291],{"_312":19232},{"_314":19233,"_53":19234,"_318":19236},"Why price stars?",{"_55":19235},"cscc51a048b9cc9dec","price-stars",{"_493":19238},{"_27":19233,"_53":19239,"_119":19241},{"_55":19240},"cs4610f92555c8be3e","

By comparing prices with other market prices, we ensure that our customers see a fair price. And that's important to us. We compare prices not only via bol, but also elsewhere. Price stars indicate how competitive an item's price is compared to the prices of other providers. The more price stars, the more competitive the price.

",{"_312":19243},{"_314":19244,"_53":19245,"_318":19247},"Where can I find my price stars?",{"_55":19246},"cs9a7ccc300490ac98","where-can-i-find-price-stars",{"_493":19249},{"_27":19244,"_53":19250,"_119":19252},{"_55":19251},"csf93425c43d575f53","

You can see your price stars in the item overview in your seller account. Or you can retrieve the price stars in the API. If you have 4 price stars, you're generally doing well. The score does not apply to one specific price, but to a price level. Different prices at the same level can therefore have the same number of price stars. Some items do not receive a price star. For example, because competitor information is missing or other price information is absent.

",{"_312":19254},{"_314":19255,"_53":19256,"_318":19258},"Benefits of a price star",{"_55":19257},"cs2cc286149779f6e0","benefits-of-a-price-star",{"_493":19260},{"_27":19255,"_53":19261,"_119":19263},{"_55":19262},"cseb730936bf960a40","

The higher the price star, the more benefits you get in the market, and from us. The more competitive your price in the market, the sooner people will buy your item. You'll quickly notice more visitors to your webshop, a higher ranking in search results, and more clicks on your item. This leads to higher conversion. But we also want to reward good prices. That's why items with a certain price star receive certain benefits.

",{"_523":19265},{"_27":19266,"_53":19267,"_119":118,"_528":38,"_529":19269,"_546":19279},"Price star benefits",{"_55":19268},"cs83d76594fdaff0ff",{"_55":19270,"_88":261,"_195":262,"_27":19271,"_97":264,"_158":264,"_95":19272,"_156":19272,"_187":534,"_191":19273,"_193":19271,"_92":19274,"_185":38,"_120":19275,"_160":19276,"_39":19278},"blt4c4d7a9ec7d2f8c5","Price-stars.xlsx","2026-01-21T17:04:54.826Z","10234",{},[],{"_162":19277,"_164":264,"_165":166,"_90":108},"2026-01-21T17:06:07.198Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4c4d7a9ec7d2f8c5/697107361ac97b4d202d6da5/Price-stars.xlsx","*Your item qualifies for this benefit. However, it's not a guarantee that you will actually receive this benefit. You can find more information below.",{"_493":19281},{"_27":118,"_53":19282,"_119":19284},{"_55":19283},"cs9e2d10d32fc06a09","

SEA (Search Engine Advertising) budget
bol has ongoing advertising campaigns with Google Ads. We advertise here for items from bol and partners. If your item has at least 3 price stars, it qualifies for SEA budget. There isn't always budget for every category or search term, but if there is budget (again), your item automatically benefits from it.

Participating in promotions
You don't pay anything extra when participating in bol promotions, but there are conditions. To participate, you must have at least 1 item among the selected items for the campaign. We make that selection based on several quality requirements. These include historical and current revenue and sales, review scores, and how often an item has been viewed. We always try to make a selection of items that are relevant to our customers.
Read more about promotions via bol

Price stars and product bundles

Do you want to offer a product bundle that is more expensive than a standard item? If the EAN of your bundle is the same as the standard item, we cannot distinguish between the items. We assess the price of your bundles the same way as other items. It doesn't matter if they are new or second-hand.

",{"_312":19286},{"_314":19287,"_53":19288,"_318":19290},"Automating your prices",{"_55":19289},"csf39be8c94a40ca81","automating-your-prices",{"_493":19292},{"_27":19287,"_53":19293,"_119":19295},{"_55":19294},"csb887a4c037689054","

Always have the right price for your items and save time? Via the API, you can easily automate your prices and price stars. Need help? There are several ecosystem partners that automatically adjust your prices based on the price stars. The system they use for this is called a repricer. This way, you always benefit from the price stars.

Are your items competitively priced? Then increase your online visibility with sponsored products.",{"_27":118,"_119":118},[],[19299,19300,19301,19302,19303,19304,19305,19306],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"Price Stars","2026-01-21T17:06:01.421Z","/en/idp/price-stars",{"_162":19311,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.592Z",{"_55":19313},"cs6c13bb7667e4312c",[],{"_102":19316,"_53":19382,"_169":19384},[19317],{"_105":238,"_55":19318,"_90":108,"_92":19319,"_94":38,"_88":110,"_95":19320,"_97":112,"_113":38,"_114":19321,"_244":19322,"_116":19366,"_209":118,"_120":19367,"_122":19368,"_27":19377,"_154":19331,"_156":19378,"_158":264,"_39":19379,"_160":19380},"blt1135ebeffa59afa8",{},"2026-01-27T09:18:44.884Z","On this page, you will find all the information about setting a temporary selling price for your items.",[19323,19329,19335,19341,19347,19353,19359],{"_312":19324},{"_314":19325,"_53":19326,"_318":19328},"Set temporary selling price",{"_55":19327},"cs34b244e50a2df030","setup",{"_493":19330},{"_27":19331,"_53":19332,"_119":19334},"Temporary selling price",{"_55":19333},"cs33a6c7a090b12adc","

Would you like to offer an item temporarily at a different price? It's very simple. You can set a temporary selling price without having to manually change it back to the normal selling price. This happens automatically on the date you set. This way, you can be sure that you always apply the correct price on the shopping platform.

",{"_493":19336},{"_27":19337,"_53":19338,"_119":19340},"Easily set your temporary selling price",{"_55":19339},"cs528fa1e401f7c9d2","

You can easily set a temporary selling price in your seller account. To do this, click on the title of the desired item or on ‘View item’. Then click on ‘Temporary selling price’ under the ‘Selling price’ section. Here, you enter the desired selling price and the start and end dates. Don't forget to click ‘Save changes’ afterwards.

",{"_493":19342},{"_27":19343,"_53":19344,"_119":19346},"Which price takes precedence, the normal or temporary one?",{"_55":19345},"csf06c912fde3712c8","

If you have set a temporary selling price, this is the price that will be visible on the shopping platform. The temporary selling price always takes precedence, even if it is higher than the normal selling price. If you have an active temporary price, you can still adjust the standard price so that your price is updated to the correct selling price after the temporary selling price period ends.

",{"_312":19348},{"_314":19349,"_53":19350,"_318":19352},"Remove temporary selling price",{"_55":19351},"csbf6d50b591d2bfa0","remove",{"_493":19354},{"_27":19355,"_53":19356,"_119":19358},"Remove a temporary selling price",{"_55":19357},"cs5cca7540f8ba3975","

Do you want your temporary selling price to end earlier than the specified date? You can. You can easily remove the temporary selling price by clicking on the trash can icon next to it. You do this on the same page where you set it up.

",{"_343":19360},{"_27":5206,"_53":19361,"_119":19363,"_349":350,"_302":351,"_280":19364},{"_55":19362},"cs208ef96eb873f7be","

We sometimes get asked if it's possible to set a temporary selling price via the API. This is not yet possible. If you have set a temporary selling price and then send a price update for the item via the API, this price will not be applied. The temporary selling price will take precedence.

",{"_39":19365,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[19369,19370,19371,19372,19373,19374,19375,19376],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":403},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"temporary-selling-price","2026-01-27T09:24:48.879Z","/en/idp/temporary-selling-price",{"_162":19381,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.605Z",{"_55":19383},"cs43b30c467dc3d6ed",[],{"_102":19386,"_53":19498,"_169":19500},[19387],{"_105":12040,"_55":19388,"_88":177,"_90":108,"_92":19389,"_94":38,"_12043":19390,"_95":19409,"_97":112,"_113":38,"_244":19410,"_116":19479,"_209":19481,"_120":19482,"_122":19483,"_27":19493,"_156":19494,"_158":98,"_39":19495,"_160":19496},"bltdf6eb50531a25cab",{},{"_154":19391,"_114":19392,"_12047":12048,"_181":19393,"_205":19406,"_302":351,"_280":19407},"Discover volume discount","Do you want to sell more items per order and save on costs at the same time? With volume discount, you encourage customers to buy multiple items at once. This means more sales for you and benefits for your customers—a win-win!",{"_55":19394,"_88":110,"_185":38,"_92":19395,"_187":188,"_95":19396,"_97":190,"_191":19397,"_193":19398,"_195":196,"_120":19399,"_27":19401,"_156":19402,"_158":201,"_160":19403,"_39":19405},"blt50ca920011976188",{},"2025-09-15T14:19:06.629Z","22442081","2024_Q4_b2b_layer3_shampoo_testshoot.jpg",[128,19400,198,11860],"volumekorting","EVB-Shampoo-Volumekorting-Assortiment","2026-02-09T19:45:02.432Z",{"_162":19404,"_164":201,"_165":166,"_90":108},"2026-02-09T19:45:06.094Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt50ca920011976188/68c8205a8deefd089117fdbf/2024_Q4_b2b_layer3_shampoo_testshoot.jpg","Shampoo bottles on a pedestal.",{"_39":19408,"_37":38},{"_27":118,"_42":118},"2026-01-29T13:01:47.524Z",[19411,19446,19467,19473],{"_12092":19412},{"_27":19413,"_53":19414,"_12097":19416},"The benefits of volume discount",{"_55":19415},"cs7324267243eecd4e",[19417,19424,19432,19439],{"_12100":19418,"_53":19419,"_119":19421,"_349":12145,"_280":19422},"More sales",{"_55":19420},"csc1ca0942d12d3362","You receive larger orders, leading to more sales",{"_39":19423,"_37":38},{"_27":118,"_42":118},{"_12100":19425,"_53":19426,"_119":19428,"_349":19429,"_280":19430},"Lower costs",{"_55":19427},"csabffec8203006346","Through more efficient shipping","trend_down",{"_39":19431,"_37":38},{"_27":118,"_42":118},{"_12100":19433,"_53":19434,"_119":19436,"_349":12113,"_280":19437},"No extra costs",{"_55":19435},"cs28f20837b7a0c562","You can participate in volume discount for free",{"_39":19438,"_37":38},{"_27":118,"_42":118},{"_12100":19440,"_53":19441,"_119":19443,"_349":12129,"_280":19444},"Full control",{"_55":19442},"csd28e9bc6279965c5","You can set up the volume discount yourself in your seller account",{"_39":19445,"_37":38},{"_27":118,"_42":118},{"_8080":19447},{"_27":19448,"_53":19449,"_119":19451,"_181":19452},"Why choose volume discount?",{"_55":19450},"cs31f54374388ce84e","

Volume discount encourages customers to buy larger quantities per order. This not only leads to higher sales, but also helps you save on costs like shipping per item. See an example below; with the following volume discount, the customer receives:

46% discount when purchasing 6 items
30% discount when purchasing 3 items
21% discount when purchasing 2 items

These combinations are called bundles.

",[19453],{"_181":19454,"_53":19464,"_205":19466,"_8100":118},{"_55":19455,"_88":261,"_27":19456,"_195":262,"_97":8089,"_158":8089,"_95":19457,"_156":19457,"_187":188,"_191":19458,"_193":19456,"_92":19459,"_185":38,"_120":19460,"_160":19461,"_39":19463},"blt4057233f57696147","Fudge.jpg","2025-11-27T15:05:52.888Z","71321",{},[],{"_162":19462,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:13.231Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4057233f57696147/692868d0cceca33b9239a81b/Fudge.jpg",{"_55":19465},"cs47c101464305ba67","Example of a bundle.",{"_493":19468},{"_27":19469,"_53":19470,"_119":19472},"Calculate if volume discount is for you",{"_55":19471},"cs5cd0e081d97cbc24","Volume discount is an effective way to encourage customers to buy more in one order. Besides increasing sales, this also leads to cost savings, for example, by reducing shipping costs per item sold.",{"_493":19474},{"_27":19475,"_53":19476,"_119":19478},"Ready to get started?",{"_55":19477},"cs53d46bdf1c6f4a55","

You can easily set up volume discount via your seller account:

Go to ‘My items’ in your seller account.
Check for which items volume discount is active.
Turn volume discount on or off for specific items.

More info about setting up volume discount can be found here.

Do you want to set up volume discount via the API? View all details on this API page.

",{"_27":19480,"_119":118},"Volume discount","Discover how volume discount leads to more sales and lower costs",[],[19484,19485,19486,19487,19488,19489,19490,19491,19492],{"_125":126,"_127":128},{"_125":130,"_127":7753},{"_125":133,"_127":7352},{"_125":136,"_127":9317},{"_125":139,"_127":19400},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":12303,"_127":12304},"volume-discount","2026-03-05T09:53:21.925Z","/en/cdp/volume-discount",{"_162":19497,"_164":98,"_165":166,"_90":108},"2026-03-05T09:53:26.286Z",{"_55":19499},"csaa4731f4b2cd8df9",[],{"_102":19502,"_53":19799,"_169":19801},[19503],{"_105":238,"_55":19504,"_88":177,"_90":108,"_92":19505,"_94":38,"_95":19506,"_97":112,"_113":38,"_114":19507,"_244":19508,"_116":19782,"_209":118,"_120":19783,"_122":19784,"_27":19793,"_154":19794,"_156":19795,"_158":98,"_39":19796,"_160":19797},"bltc71bcdf403d7a0d3",{},"2026-01-27T12:43:56.021Z","With volume discount, you offer the customer a discount when purchasing multiple items in one order. This generates more sales for you, as you sell more items per order while costs are reduced. On this page, you can read more about how to set up volume discount. ",[19509,19515,19521,19540,19644,19650,19656,19662,19667,19673,19679,19693,19699,19709,19713],{"_312":19510},{"_314":19511,"_53":19512,"_318":19514},"Set up via seller account",{"_55":19513},"csb3007571473e0072","via-seller-account",{"_493":19516},{"_27":19517,"_53":19518,"_119":19520},"Set up volume discount yourself via your seller account",{"_55":19519},"cs88a18718c63058e8","

In your seller account, on the 'My items' screen, you can see for which items you have volume discount enabled. You can also turn volume discount on and off for items here yourself. Below you will find a step-by-step guide.

",{"_8080":19522},{"_27":118,"_53":19523,"_119":118,"_181":19525},{"_55":19524},"csbf522b381b7e52e8",[19526],{"_181":19527,"_53":19538,"_205":19480,"_8100":118},{"_55":19528,"_88":110,"_185":38,"_92":19529,"_187":188,"_95":19530,"_97":264,"_537":118,"_191":19531,"_193":19532,"_195":262,"_120":19533,"_27":19532,"_156":19534,"_158":264,"_160":19535,"_39":19537},"bltc8341f4ab6230cb9",{},"2025-11-26T17:06:41.848Z","18181","Volume-discount-on.jpg",[],"2026-03-03T08:58:37.617Z",{"_162":19536,"_164":264,"_165":166,"_90":108},"2026-03-03T08:58:40.546Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc8341f4ab6230cb9/6978ba9e12384d3704f151e5/Volume-discount-on.jpg",{"_55":19539},"cs314a1370c6b1f13e",{"_4735":19541},{"_4737":19517,"_53":19542,"_4740":118,"_4742":19544},{"_55":19543},"cs9039c8c0e49344f4",[19545,19565,19571,19592,19614,19620,19626,19632,19638],{"_4745":15458,"_53":19546,"_4749":19548,"_4751":19549},{"_55":19547},"cs471bb8ab0a5d9865","In your seller account, click 'Items' at the top, then choose 'My items'.",[19550],{"_181":19551},{"_181":19552,"_53":19562,"_205":19564,"_8100":118},{"_55":19553,"_88":261,"_195":262,"_27":19554,"_97":264,"_158":264,"_95":19555,"_156":19555,"_187":188,"_191":19556,"_193":19554,"_92":19557,"_185":38,"_120":19558,"_160":19559,"_39":19561},"bltcc8eb149fdeec5b2","Mijn-artikelen-222x300.jpg","2025-11-26T17:07:37.645Z","12194",{},[],{"_162":19560,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:06.839Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcc8eb149fdeec5b2/692733d9d3d2e24b17aa2119/Mijn-artikelen-222x300.jpg",{"_55":19563},"cse4e9ee40b6c4817a","My items",{"_4745":19566,"_53":19567,"_4749":19569,"_4751":19570},"Click on the item",{"_55":19568},"cs577651b3bcd5d3ca","Search for or click on the item for which you want to manage volume discount.",[],{"_4745":19572,"_53":19573,"_4749":19575,"_4751":19576},"Add volume discount",{"_55":19574},"cs1cfdb70a34f70382","Click on the item to go to the 'item detail' page.\n
Scroll down, at the bottom of the page you will see the Volume discount option, click the plus sign to add Volume discount.",[19577],{"_181":19578},{"_181":19579,"_53":19590,"_205":19572,"_8100":118},{"_55":19580,"_88":2407,"_185":38,"_92":19581,"_187":188,"_95":19582,"_97":264,"_537":118,"_191":19583,"_193":19584,"_195":262,"_120":19585,"_27":19584,"_156":19586,"_158":264,"_160":19587,"_39":19589},"blt2fd3e4bd04d5daf7",{},"2025-11-26T17:08:32.789Z","4376","Add-volume-discount.jpg",[],"2026-03-03T10:20:31.444Z",{"_162":19588,"_164":264,"_165":166,"_90":108},"2026-03-03T10:20:34.600Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2fd3e4bd04d5daf7/69a6b5ef0015819c89d3bf5d/Add-volume-discount.jpg",{"_55":19591},"csdfc4a3f45c1a568f",{"_4745":19593,"_53":19594,"_4749":19596,"_4751":19597},"Enter bundle specifications",{"_55":19595},"cs05464782ac7d21ae","

Enter the bundle specifications here. You can set:

Quantity\n
How many items does the customer need to buy to get a discount?

Discount

What is the discount percentage compared to the single-item price.

Price per item\n
The price per item that applies to the specified quantity.

",[19598],{"_181":19599},{"_181":19600,"_53":19611,"_205":19613,"_8100":118},{"_55":19601,"_88":2407,"_185":38,"_92":19602,"_187":188,"_95":19603,"_97":264,"_537":118,"_191":19604,"_193":19605,"_195":262,"_120":19606,"_27":19605,"_156":19607,"_158":264,"_160":19608,"_39":19610},"blt18679dd30d0fa4aa",{},"2025-11-26T17:09:31.936Z","9567","Geef-bundelspecificaties-in.jpg",[],"2026-03-03T12:58:12.750Z",{"_162":19609,"_164":264,"_165":166,"_90":108},"2026-03-03T12:58:16.521Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt18679dd30d0fa4aa/69a6dae442a71afce6422037/Geef-bundelspecificaties-in.jpg",{"_55":19612},"cs2f568a61a5c239e0","Enter bundle specification",{"_4745":19615,"_53":19616,"_4749":19618,"_4751":19619},"Add a bundle",{"_55":19617},"cs31f964d5e79ea1a5","Add another bundle by clicking '+ add row'. Each row you add is 1 bundle you can set up. You can set up a maximum of 3 bundles.",[],{"_4745":19621,"_53":19622,"_4749":19624,"_4751":19625},"Determine how many bundles you create",{"_55":19623},"cs6b8536b45e333a1f","

Determine how many bundles you create.

You can create a maximum of 3 bundles; this is not mandatory.
The quantity in the bundle must be ascending.
The price per item must be descending.
The discount percentage difference must be at least 5%.

",[],{"_4745":19627,"_53":19628,"_4749":19630,"_4751":19631},"Save changes",{"_55":19629},"cs925cbc2553684f3e","Click 'save changes', which is the blue button in the middle at the bottom of your screen.",[],{"_4745":19633,"_53":19634,"_4749":19636,"_4751":19637},"Delete bundles or entire volume discount",{"_55":19635},"csa4d16486576e7027","

Delete bundles or the entire volume discount.

To delete a bundle: click the trash can icon for that bundle.
To delete the entire volume discount: click the blue trash can icon above the bundles.

",[],{"_4745":19639,"_53":19640,"_4749":19642,"_4751":19643},"Useful tips",{"_55":19641},"cs92b6f2f5b5580e6d","

When you adjust the selling price of an item that has a volume discount, always check if you need to adjust the volume discount (if the selling price becomes lower than the volume discount price, you will receive an error message when saving the new selling price).

You can quickly see if a volume discount has been set up with the 'starting price' of your item.
With the 'Price advantage' filter, you can filter all your items with a volume discount.
Quickly adjust volume discount: click the pencil icon next to the price. You will see your set volume discount at a glance. Click 'Adjust volume discount' and you will be taken to the same screen as after step 3.

",[],{"_312":19645},{"_314":19646,"_53":19647,"_318":19649},"Set up via API",{"_55":19648},"cs855f048097be2fb2","via-api",{"_493":19651},{"_27":19652,"_53":19653,"_119":19655},"Set up volume discount via API",{"_55":19654},"csf7bb78c4d184869b","

For all information on setting up volume discount via the API, please refer to this page.

",{"_312":19657},{"_314":19658,"_53":19659,"_318":19661},"What can you set up for volume discount?",{"_55":19660},"cs047275d50dd49d46","what-to-set-up",{"_493":19663},{"_27":19658,"_53":19664,"_119":19666},{"_55":19665},"cs8c262948c105eec0","

The number of bundles:\n
You choose which discount steps you offer – there can be a maximum of 3.
The quantities in your bundles:\n
Ensure logical, common quantities in your bundles. You are not bound by specific sequences, so choose a logical sequence that suits the customer. For example, if you create 3 bundles, you can choose a sequence of 3 items, 9 items, and 12 items. The maximum bundle quantity is 24 items.
Minimum requirements:\n
- The minimum discount difference between bundles must be 5% if you add it in your seller account. This does not apply via the API connection\n
- Bundle quantities must be ascending\n
- Unit prices must be descending

",{"_312":19668},{"_314":19669,"_53":19670,"_318":19672},"Product categories relevant for volume discount",{"_55":19671},"cs13edce556352490f","relevance",{"_493":19674},{"_27":19675,"_53":19676,"_119":19678},"Relevance is important",{"_55":19677},"csc9feabc313d4fa48","

Items for which it is common to buy multiple pieces at once or have them in stock are ideal for volume discount. In the list below, you will find an overview of product categories where volume discount is known to actually lead to more sales and more items per order. Volume discount on relevant items can increase your sales by up to 20%.

",{"_523":19680},{"_27":118,"_53":19681,"_119":118,"_528":38,"_529":19683,"_546":118},{"_55":19682},"csfd841325d98226e2",{"_55":19684,"_88":261,"_195":262,"_27":19685,"_97":264,"_158":264,"_95":19686,"_156":19686,"_187":534,"_191":19687,"_193":19685,"_92":19688,"_185":38,"_120":19689,"_160":19690,"_39":19692},"blt2a06de3ec24b209d","volumekorting-relevantie.xlsx","2025-11-26T17:13:15.262Z","29857",{},[],{"_162":19691,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:06.814Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2a06de3ec24b209d/6927352bcc165aed29055b1a/volumekorting-relevantie.xlsx",{"_493":19694},{"_27":19695,"_53":19696,"_119":19698},"Purchasing multiple items is not always relevant for the customer",{"_55":19697},"csf75f409fda4142b0","

For customers, it is not always relevant to receive a discount when purchasing multiple items. For example, it is not common for the average consumer to buy more than 1 dining table at a time. And when a volume discount is offered on such an item, conversion can decrease. Offering a volume discount in such cases does not encourage buying more, and customers sometimes even decide not to buy the item at all. Use the 'Sales Analysis' dashboard in your seller account to see which volume discount items are often viewed but rarely sold.

Furthermore, adding irrelevant volume discounts can lead to returns and dissatisfied customers. Therefore, only use volume discount when it is positive for the customer – and thus positive for you. This way, together we ensure the most relevant product range possible for the customer!

",{"_343":19700},{"_27":19701,"_53":19702,"_119":19704,"_349":350,"_302":351,"_280":19705},"Pay attention!",{"_55":19703},"cs8b13b393ed6c502a","

Adding a volume discount does not increase your chances of getting into the buy box. Who gets the buy box is determined based on the best offer for the purchase of 1 item.

",{"_39":19706,"_37":38},{"_27":19707,"_42":19708},"The buy box","https://partnerplatform.bol.com/en/need-help/offer/the-buy-box/",{"_312":19710},{"_314":877,"_53":19711,"_318":5106},{"_55":19712},"csf7debdef0d8d2c1c",{"_874":19714},{"_876":19715,"_53":19716,"_880":118,"_881":19718},"Frequently asked questions about volume discount",{"_55":19717},"cs15d2d65eb26eca12",[19719,19726,19733,19740,19747,19754,19761,19768,19775],{"_884":19720},{"_886":19721,"_53":19724},[19722],{"_55":19723,"_105":890},"bltaf02c0fa773f4a9d",{"_55":19725},"csb8f24792183be8dc",{"_884":19727},{"_886":19728,"_53":19731},[19729],{"_55":19730,"_105":890},"blt94316a4f2fd2ba1f",{"_55":19732},"cs1d6162167bd3eaa6",{"_884":19734},{"_886":19735,"_53":19738},[19736],{"_55":19737,"_105":890},"blt8b39a772ad21fe25",{"_55":19739},"cs3f4be5ec664469e9",{"_884":19741},{"_886":19742,"_53":19745},[19743],{"_55":19744,"_105":890},"blt22e68616d6097185",{"_55":19746},"cs42175cb87abb0a3b",{"_884":19748},{"_886":19749,"_53":19752},[19750],{"_55":19751,"_105":890},"blta566adbf1bc196db",{"_55":19753},"csf2a3cf22a38ed5da",{"_884":19755},{"_886":19756,"_53":19759},[19757],{"_55":19758,"_105":890},"blta647e018d1394554",{"_55":19760},"csec643f3dcc2333f0",{"_884":19762},{"_886":19763,"_53":19766},[19764],{"_55":19765,"_105":890},"blt7a48038d811001d0",{"_55":19767},"csf4d8bf8874aaf118",{"_884":19769},{"_886":19770,"_53":19773},[19771],{"_55":19772,"_105":890},"bltebf08b1b7e6bd97e",{"_55":19774},"cs841ef2978a8d2f4c",{"_884":19776},{"_886":19777,"_53":19780},[19778],{"_55":19779,"_105":890},"blta92f3942b2684bd0",{"_55":19781},"csbb1c4530eb1478dc",{"_27":118,"_119":118},[],[19785,19786,19787,19788,19789,19790,19791,19792],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19400},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"volume-discount-setup","Set up volume discount","2026-03-18T08:06:12.755Z","/en/idp/volume-discount-setup",{"_162":19798,"_164":98,"_165":166,"_90":108},"2026-03-18T08:06:16.278Z",{"_55":19800},"cs24858c741b38e4d7",[],[],"2025-11-20T15:56:43.729Z","2026-01-22T13:44:58.071Z",{},{"_162":19807,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:42.451Z",{"_105":233,"_55":19809,"_27":19810,"_102":19811,"_169":19952,"_120":20505,"_90":91,"_97":98,"_158":98,"_95":20506,"_156":20507,"_92":20508,"_88":184,"_94":38,"_160":20509},"blt1a32542728ba8183","Verkoopfactuur",[19812],{"_105":238,"_55":19813,"_88":532,"_90":108,"_92":19814,"_94":38,"_95":19815,"_97":112,"_113":38,"_114":19816,"_244":19817,"_116":19934,"_209":19935,"_120":19936,"_122":19937,"_27":19946,"_154":19947,"_156":19948,"_158":98,"_39":19949,"_160":19950},"blt07236d816a420f2a",{},"2026-01-27T10:20:29.280Z","When an order is placed, the customer pays bol, and you then receive the sales amount from us, with the incurred costs deducted. An overview of all revenue and expenses can be found on your Sales Invoice, which you receive each invoice period in your seller account. ",[19818,19824,19830,19836,19843,19849,19854,19860,19866,19872,19877,19883,19889,19893],{"_312":19819},{"_314":19820,"_53":19821,"_318":19823},"Explanation of Sales Invoice",{"_55":19822},"cs045ea6a20866a366","general-explanation",{"_493":19825},{"_27":19826,"_53":19827,"_119":19829},"The Sales Invoice",{"_55":19828},"cs5d4ff12aae3f0767","

The Sales Invoice consolidates the payouts for your orders. For each invoice period, it sums up the revenue from your orders and directly deducts expenses like commissions or shipping labels. Any returns are settled in the invoice period when you process an item return. Below are two examples of sales invoices:

If you want more insight into your Sales Invoice, you can download the corresponding invoice specification. You can find your Sales Invoice in your seller account, under the ‘Finances’ menu.

",{"_493":19831},{"_27":19832,"_53":19833,"_119":19835},"Invoice Settlement",{"_55":19834},"cs2e01243003e14c29","

On the first day of each invoice period (monthly or every 2 weeks), you will receive your Sales Invoice in your seller account; this invoice covers the previous invoice period. On the next business day after you receive this invoice, the outstanding amount will be paid out to you. Depending on the bank's processing time, it may take up to 3 days for the payout to appear in your account.

If you have outstanding invoices at the beginning of the invoice period, these will be settled with your Sales Invoice. You will receive the difference as a payout to your bank account. It is possible that a higher amount is outstanding than the revenue you earned in that period. If this is the case at the beginning of the new invoice period, the payout of your earnings will be postponed. This means you will not receive a payout because settlement is not possible. Settlement will be possible again if:

Your revenue is higher than the outstanding invoices
You manually transfer the outstanding invoices to bol
You only transfer the settled amount, i.e., the difference, to bol

If settlement has occurred, you can find the explanation via your invoice specification.

",{"_343":19837},{"_27":5206,"_53":19838,"_119":19840,"_349":504,"_302":351,"_280":19841},{"_55":19839},"cs588c3b7eb54d3b94","

On the first or 15th day of the month (depending on the chosen payout schedule), the invoice is finalized. The invoice will then disappear from your seller account for a few hours. Around noon, the invoice will be available again.

",{"_39":19842,"_37":38},{"_27":118,"_42":118},{"_312":19844},{"_314":19845,"_53":19846,"_318":19848},"Costs Incurred",{"_55":19847},"cs4c806c34d11a4bc0","costs-incurred",{"_493":19850},{"_27":19845,"_53":19851,"_119":19853},{"_55":19852},"csc49d0174dfbd6c61","

Costs incurred is the sum of **all costs** made during the invoice period. These costs are, of course, related to using bol.

Commission
For each item you sell, you pay a commission, consisting of a fixed amount and a percentage of the selling price.
Commission correction
If a customer has returned an item or a shipment has been lost, the previously charged commission will be corrected.
Pick&pack costs
Costs are charged per item for picking and packing it.
Pick&pack costs correction
If a shipment or return has been lost, or if we sent the wrong item, the previously charged costs will be corrected.
Shipping costs
Costs are charged per order for shipping it.
Shipping costs correction
If a shipment or return has been lost, or if we sent the wrong item, the previously charged costs will be corrected.
Stock costs
Costs are charged per day and per EAN for storing your product range in the fulfillment center.
Contribution to return label(s)
For each return label used by a customer to send a return shipment to you, a contribution is charged.
Correction(s)
A (manual) correction that does not fall under one of the other invoice lines.
Contribution to shipping label(s)
For sending the order to the customer, shipping labels via bol were used.
Contribution to shipping label(s) Koninklijke PostNL B.V.
When a PostNL shipping label was used for shipping an order, these costs are partly reimbursed by bol, and the remaining amount appears on your invoice.
Compensation for lost items
By law, compensation is not subject to VAT and is therefore shown on the invoice without VAT.

",{"_312":19855},{"_314":19856,"_53":19857,"_318":19859},"Revenue",{"_55":19858},"csa6fbe55d6ee2ea07","revenue",{"_493":19861},{"_27":19862,"_53":19863,"_119":19865},"Your Revenue",{"_55":19864},"cs081518401b5cf734","

Here, a sum is made of all confirmed orders (Selling price item(s), received… ) and all returned or LIM orders (Correction selling price item.. ). Together, this forms the sum of your revenue (Total your revenue). This amount includes the VAT that customers have paid. VAT is calculated on the service between the partner and the customer. You must therefore calculate the VAT on the revenue yourself. bol cannot advise on this.

Selling price item(s), received from buyers and to be remitted by bol
The price of the item, which bol collected from the customer. This amount includes VAT, so the partner must still remit this to the tax authorities themselves.
Selling price item(s) correction
If a customer has returned an item or a shipment has been lost, the previously paid-out selling price will be withheld.

",{"_312":19867},{"_314":19868,"_53":19869,"_318":19871},"The VAT Basis",{"_55":19870},"cs2b1c262eba6978d0","the-vat-basis",{"_493":19873},{"_27":19868,"_53":19874,"_119":19876},{"_55":19875},"cs3dd143adcc896f84","

A summary of all costs incurred, for which bol invoices VAT. The VAT basis is used for reclaiming VAT. The VAT amount that can ultimately be reclaimed is referred to as the VAT amount on the invoice. Please note! Some costs are exempt from VAT, which means the VAT basis may differ from the total costs incurred.

",{"_312":19878},{"_314":19879,"_53":19880,"_318":19882},"Advertising via bol Invoice",{"_55":19881},"cs5079e6dcc2f3988c","advertising-via-bol",{"_493":19884},{"_27":19885,"_53":19886,"_119":19888},"Advertising via bol",{"_55":19887},"cs0771d6418e35966b","

Are you using Advertising via bol? Then you will receive a separate invoice for this, which you can also find under the ‘Finances’ tab. An example of this Advertising via bol invoice can be found here. This invoice is therefore separate from the Sales Invoice, although they do settle with each other when possible.

So, if your revenue on the Sales Invoice is higher than your costs on the Advertising via bol invoice, those costs will be automatically settled, and you won't have to worry about it. If you have a higher outstanding amount for the Advertising via bol invoice than the revenue earned on the Sales Invoice? Then it will not be settled. In that case, you pay the Advertising via bol invoice according to the instructions provided here.

Please note! On the invoice you receive on the first day of the month, the costs of your Advertising via bol invoice up to and including the 27th of the previous month will be settled. The last 3 or 4 days of this month will be settled with the next invoice. The invoice for Advertising via bol starts on or around the 27th of the month up to and including the 27th of the following month. The exact day depends on whether a month has 30 or 31 days.

",{"_312":19890},{"_314":877,"_53":19891,"_318":7657},{"_55":19892},"csccd12f763ce4d8f9",{"_874":19894},{"_876":19895,"_53":19896,"_880":118,"_881":19898},"Frequently asked questions about the sales invoice",{"_55":19897},"cs012bbc9fcc437c07",[19899,19906,19913,19920,19927],{"_884":19900},{"_886":19901,"_53":19904},[19902],{"_55":19903,"_105":890},"blt8e01fa677f96812f",{"_55":19905},"csdc854922cbe6bdaa",{"_884":19907},{"_886":19908,"_53":19911},[19909],{"_55":19910,"_105":890},"bltc544cb69967decdf",{"_55":19912},"cs99c2bbd719ea5990",{"_884":19914},{"_886":19915,"_53":19918},[19916],{"_55":19917,"_105":890},"blt7df31d9742892bbf",{"_55":19919},"csc7a20ac7c2d6e0c9",{"_884":19921},{"_886":19922,"_53":19925},[19923],{"_55":19924,"_105":890},"blt1715ed2022d1cb67",{"_55":19926},"cs6d6eb39a465ae72b",{"_884":19928},{"_886":19929,"_53":19932},[19930],{"_55":19931,"_105":890},"blt781a2d307a36714c",{"_55":19933},"cs5ded05c40e826e91",{"_27":118,"_119":118},"Explanation of your revenue, costs, and payout schedule",[],[19938,19939,19940,19941,19942,19943,19944,19945],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"sales-invoice","Sales Invoice","2026-03-18T08:37:39.711Z","/en/idp/sales-invoice",{"_162":19951,"_164":98,"_165":166,"_90":108},"2026-03-18T08:37:43.561Z",[19953,20283,20403],{"_102":19954,"_53":20280,"_169":20282},[19955],{"_105":238,"_55":19956,"_88":177,"_90":108,"_92":19957,"_94":38,"_95":19958,"_97":112,"_113":38,"_114":19959,"_244":19960,"_116":20263,"_209":118,"_120":20264,"_122":20265,"_27":20274,"_154":20275,"_156":20276,"_158":98,"_39":20277,"_160":20278},"blt20cd748930b2a734",{},"2026-01-27T10:13:40.196Z","As a new partner of bol, you are typically paid twice a month (since January 1, 2024). You can also choose to be paid once a month. Want to know how this works and how to adjust it? We explain it on this page. ",[19961,19966,19972,19991,19996,20014,20020,20032,20099],{"_493":19962},{"_27":118,"_53":19963,"_119":19965},{"_55":19964},"csaaff13cec1da7903","If you receive payouts once a month, this happens on the first working day after the 1st of the month. However, it might be more convenient if this happens more often. That's why you can choose to receive payouts more frequently. You will then be paid on the first working day following the 1st and 15th calendar day of the month. For example: if December 1st falls on a Sunday, you will be paid on Monday, December 2nd. If December 15th falls on a Sunday, you will be paid on Monday, December 16th. A 7-day reserve period applies here. We explain exactly what that means below.",{"_493":19967},{"_27":19968,"_53":19969,"_119":19971},"2 payout schedules",{"_55":19970},"cs03d9ea8f06634b8d","

You have the option of 2 payout schedules:

1 - The first payout schedule is set by default and includes 2 payments per month.

You will be paid on the first working day after the 1st and 15th of the month. A reserve period applies to this payout schedule. This means that you will be paid for all shipped orders that were processed at least 7 days before the invoice date. For example: if the invoice date is December 1st, then the latest processing date is November 23rd. This means that you will be invoiced for all orders (both revenues and associated costs) processed before November 24th. The invoice period in that case will be from November 8th to December 23rd.

Please note! This means that the first time you switch to a bi-monthly payout, you will only be paid for the first 7 days of that month.

This also means that if you switch back from the bi-monthly payout model to the monthly model, you will receive the 7-day reserve period additionally with your monthly invoice. For example: You switch from the bi-monthly model to the monthly model in the second quarter. The change will then take effect in the third quarter, and you will be invoiced once on July 1st for the period from May 25th to June 30th. In the period after that, you will again be invoiced, as usual, for the entire previous month on the first of each month.

",{"_8080":19973},{"_27":118,"_53":19974,"_119":118,"_181":19976},{"_55":19975},"csdfbcf80bb0adeee0",[19977],{"_181":19978,"_53":19988,"_205":19990,"_8100":118},{"_55":19979,"_88":261,"_195":262,"_27":19980,"_97":264,"_158":264,"_95":19981,"_156":19981,"_187":266,"_191":19982,"_193":19980,"_92":19983,"_185":38,"_120":19984,"_160":19985,"_39":19987},"blt483e23432e39a6b9","Nieuw-uitbetaalmodel-schema-1_ENG.png","2026-01-27T10:35:48.341Z","6980",{},[],{"_162":19986,"_164":98,"_165":166,"_90":108},"2026-01-29T11:30:42.643Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt483e23432e39a6b9/69789504b23c6f4e20d4d485/Nieuw-uitbetaalmodel-schema-1_ENG.png",{"_55":19989},"cs144e9a051ee849e7","New payout model schedule",{"_493":19992},{"_27":118,"_53":19993,"_119":19995},{"_55":19994},"cs67f647b747a0ebc1","After that, the schedule below will apply.",{"_8080":19997},{"_27":118,"_53":19998,"_119":118,"_181":20000},{"_55":19999},"cs1c0fe17cc1e565bd",[20001],{"_181":20002,"_53":20012,"_205":19990,"_8100":118},{"_55":20003,"_88":261,"_195":262,"_27":20004,"_97":264,"_158":264,"_95":20005,"_156":20005,"_187":266,"_191":20006,"_193":20004,"_92":20007,"_185":38,"_120":20008,"_160":20009,"_39":20011},"blt6363c77183b4bf69","Nieuw-uitbetaalmodel-schema-2.1_ENG.png","2026-01-27T10:35:48.347Z","11571",{},[],{"_162":20010,"_164":98,"_165":166,"_90":108},"2026-01-29T11:30:42.653Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6363c77183b4bf69/697895045a9a986f9de3b946/Nieuw-uitbetaalmodel-schema-2.1_ENG.png",{"_55":20013},"cs3b3d67c0f10c6c47",{"_493":20015},{"_27":20016,"_53":20017,"_119":20019},"2 - With the second payout schedule, you get paid once a month.",{"_55":20018},"cs417d9140d19e6330","

You will be paid once a month for the entire previous month, without a reserve period. The payout takes place on the first working day after the 1st of the month.

",{"_8080":20021},{"_27":118,"_53":20022,"_119":118,"_181":20024},{"_55":20023},"cs6151184e1ae2998e",[20025],{"_181":20026,"_53":20030,"_205":19990,"_8100":118},{"_55":19979,"_88":261,"_195":262,"_27":19980,"_97":264,"_158":264,"_95":19981,"_156":19981,"_187":266,"_191":19982,"_193":19980,"_92":20027,"_185":38,"_120":20028,"_160":20029,"_39":19987},{},[],{"_162":19986,"_164":98,"_165":166,"_90":108},{"_55":20031},"csb00f143712bb8436",{"_4735":20033},{"_4737":20034,"_53":20035,"_4740":20037,"_4742":20038},"Adjusting your payout frequency",{"_55":20036},"csa7977e9da7d5f9b8","

You set your desired payout frequency via your seller account. Go to the Finance screen (via Settings – Account) and select how often you want to be paid under 'payout schedule'. You can always submit your adjustment in the seller account, but it will only become active from the first day of the next quarter. It is not possible for the adjustment to take effect earlier. Below you can see on which page in the seller account you can submit the adjustment.

",[20039,20059,20079],{"_4745":20040,"_53":20041,"_4749":118,"_4751":20043},"Here you can submit the adjustment",{"_55":20042},"csb83b7dc91a02a560",[20044],{"_181":20045},{"_181":20046,"_53":20056,"_205":20058,"_8100":118},{"_55":20047,"_88":261,"_195":262,"_27":20048,"_97":264,"_158":264,"_95":20049,"_156":20049,"_187":266,"_191":20050,"_193":20048,"_92":20051,"_185":38,"_120":20052,"_160":20053,"_39":20055},"bltb4551d80c94c1491","Uitbetaalinstellingen.png","2025-11-05T16:07:27.148Z","60447",{},[],{"_162":20054,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:11.694Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb4551d80c94c1491/690b763ffda98fcb03a415ef/Uitbetaalinstellingen.png",{"_55":20057},"csa290ae5d24730f57","Payout settings",{"_4745":20060,"_53":20061,"_4749":20063,"_4751":20064},"After clicking 'Edit', the screen below will pop up.",{"_55":20062},"csfd81593a13c24fe9","Choose the payout schedule you prefer here.",[20065],{"_181":20066},{"_181":20067,"_53":20077,"_205":20058,"_8100":118},{"_55":20068,"_88":261,"_195":262,"_27":20069,"_97":264,"_158":264,"_95":20070,"_156":20070,"_187":266,"_191":20071,"_193":20069,"_92":20072,"_185":38,"_120":20073,"_160":20074,"_39":20076},"blt3d3281b9a1edd827","Uitbetaalinstellingen2.png","2025-11-05T16:08:26.457Z","64406",{},[],{"_162":20075,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:11.712Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3d3281b9a1edd827/690b767aed92c75a67146742/Uitbetaalinstellingen2.png",{"_55":20078},"cs1352914300da0d91",{"_4745":20080,"_53":20081,"_4749":20083,"_4751":20084},"After making an adjustment, you will see the schedule below.",{"_55":20082},"cs9e11bb6eb55de2d3","Here you can see when this takes effect.",[20085],{"_181":20086},{"_181":20087,"_53":20097,"_205":20058,"_8100":118},{"_55":20088,"_88":261,"_195":262,"_27":20089,"_97":264,"_158":264,"_95":20090,"_156":20090,"_187":266,"_191":20091,"_193":20089,"_92":20092,"_185":38,"_120":20093,"_160":20094,"_39":20096},"bltdcdbfb6918e3b771","Uitbetaalinstellingen3.png","2025-11-05T16:09:32.666Z","86240",{},[],{"_162":20095,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:11.684Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdcdbfb6918e3b771/690b76bc6baa662553412842/Uitbetaalinstellingen3.png",{"_55":20098},"cs0319c057dff594bd",{"_874":20100},{"_876":20101,"_53":20102,"_880":118,"_881":20104},"Frequently asked questions about payouts",{"_55":20103},"cs43f3adc7267f26cf",[20105,20112,20119,20126,20134,20141,20148,20155,20162,20169,20176,20183,20190,20197,20204,20211,20218,20225,20232,20239,20247,20255],{"_884":20106},{"_886":20107,"_53":20110},[20108],{"_55":20109,"_105":890},"bltfebf59847c55c626",{"_55":20111},"cs963992b9c5c5ea40",{"_884":20113},{"_886":20114,"_53":20117},[20115],{"_55":20116,"_105":890},"bltb1b29ba40c12c850",{"_55":20118},"cs53bae1befe562710",{"_884":20120},{"_886":20121,"_53":20124},[20122],{"_55":20123,"_105":890},"blt8f361980271ecc61",{"_55":20125},"cs11090672671540ad",{"_1011":20127},{"_1013":20128,"_53":20129,"_1017":20131,"_280":20132},"Does the reserve period apply to costs and revenues during these 7 days?",{"_55":20130},"cs8d666085c593843c","That's correct. We disregard both the costs and revenues of the last 7 days for the next payout. We invoice for the past 21 days minus the 7 days before the invoice date. This means that a total of approximately 15 days of revenues and costs are settled.",{"_39":20133,"_37":38},{"_27":118,"_42":118},{"_884":20135},{"_886":20136,"_53":20139},[20137],{"_55":20138,"_105":890},"blt175d48a59118906b",{"_55":20140},"cs38873765d4ed05a2",{"_884":20142},{"_886":20143,"_53":20146},[20144],{"_55":20145,"_105":890},"blt13c68a18c30017cd",{"_55":20147},"cs4e21984f4372a587",{"_884":20149},{"_886":20150,"_53":20153},[20151],{"_55":20152,"_105":890},"blt6e681bdbadc70b8b",{"_55":20154},"csc6930ab7f23fe10c",{"_884":20156},{"_886":20157,"_53":20160},[20158],{"_55":20159,"_105":890},"blt0384466e8cdf6377",{"_55":20161},"csfba7c41355629725",{"_884":20163},{"_886":20164,"_53":20167},[20165],{"_55":20166,"_105":890},"blt2703999885ad9389",{"_55":20168},"cs45eba3e9a338aadd",{"_884":20170},{"_886":20171,"_53":20174},[20172],{"_55":20173,"_105":890},"bltcf2787bca09a7496",{"_55":20175},"csffd7b7112750eaf9",{"_884":20177},{"_886":20178,"_53":20181},[20179],{"_55":20180,"_105":890},"bltb8cf0550b061cdf9",{"_55":20182},"cs2f114a56ab3b79de",{"_884":20184},{"_886":20185,"_53":20188},[20186],{"_55":20187,"_105":890},"blt110fbe5364289e68",{"_55":20189},"csb9ad74244beec50d",{"_884":20191},{"_886":20192,"_53":20195},[20193],{"_55":20194,"_105":890},"bltbe012e4f88febb76",{"_55":20196},"cs52b1d69cc56331c1",{"_884":20198},{"_886":20199,"_53":20202},[20200],{"_55":20201,"_105":890},"blt1de61894dd4145cf",{"_55":20203},"csf4905691968340b5",{"_884":20205},{"_886":20206,"_53":20209},[20207],{"_55":20208,"_105":890},"blt67207bf8e306d531",{"_55":20210},"cs7ccf02925fa76fae",{"_884":20212},{"_886":20213,"_53":20216},[20214],{"_55":20215,"_105":890},"blt308e1edb2815ebc6",{"_55":20217},"cs6e09059d84f8dc10",{"_884":20219},{"_886":20220,"_53":20223},[20221],{"_55":20222,"_105":890},"blte75dda43a9d90d34",{"_55":20224},"cs825d559355df2457",{"_884":20226},{"_886":20227,"_53":20230},[20228],{"_55":20229,"_105":890},"blt187e5e2e78dcbb7a",{"_55":20231},"cs9ea0f5f2223a8e83",{"_884":20233},{"_886":20234,"_53":20237},[20235],{"_55":20236,"_105":890},"blt47826df40dc681b6",{"_55":20238},"cs3a627b0f24871834",{"_1011":20240},{"_1013":20241,"_53":20242,"_1017":20244,"_280":20245},"Why can I only switch once per quarter?",{"_55":20243},"csa9fd73fb54067128","

Currently, you can submit your changes to us quarterly. We do this to limit financial risks. When switching payout models, a different invoice period applies once, which increases the risk of fraud.

",{"_39":20246,"_37":38},{"_27":118,"_42":118},{"_1011":20248},{"_1013":20249,"_53":20250,"_1017":20252,"_280":20253},"Why is there a reserve period for the bi-monthly payout model, but not for the monthly payout model?",{"_55":20251},"cs4024663d518cd337","

In the bi-monthly payout model, we pay partners more frequently. This entails risks that are less applicable when we pay once a month. For example, if partners commit fraud, or if many returns still come in. Because more and more partners are choosing the bi-monthly model, we are forced to limit these risks. We are now doing this by incorporating a short reserve period.

",{"_39":20254,"_37":38},{"_27":118,"_42":118},{"_1011":20256},{"_1013":20257,"_53":20258,"_1017":20260,"_280":20261},"Why was there no reserve period in the pilot version and there is one in the current version?",{"_55":20259},"csd67bbe7c5d7dd83f","

In the pilot phase, we could only make a small group of partners happy with a second payout. Since January 1st, we can make this possible for all partners. Because this increases the risks, such as fraud, we had to find a solution to limit these risks.

",{"_39":20262,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[20266,20267,20268,20269,20270,20271,20272,20273],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"payout-model","The payout model","2026-03-18T08:37:49.563Z","/en/idp/payout-model",{"_162":20279,"_164":98,"_165":166,"_90":108},"2026-03-18T08:37:54.169Z",{"_55":20281},"cs7416e7cdd1e89b41",[],{"_102":20284,"_53":20400,"_169":20402},[20285],{"_105":238,"_55":20286,"_90":108,"_88":177,"_92":20287,"_94":38,"_95":20288,"_97":112,"_113":38,"_114":20289,"_244":20290,"_116":20383,"_209":118,"_120":20384,"_122":20385,"_27":20394,"_154":20395,"_156":20396,"_158":98,"_39":20397,"_160":20398},"blte1233badee366d9f",{},"2026-01-12T15:17:25.710Z","Read more about the finance page in your seller account and the invoice specification. ",[20291,20297,20303,20309,20316,20335,20341,20347],{"_312":20292},{"_314":20293,"_53":20294,"_318":20296},"Finance page",{"_55":20295},"cs342a7127b9b4a42c","finance-page",{"_493":20298},{"_27":20299,"_53":20300,"_119":20302},"Finance tab in your seller account",{"_55":20301},"csc6cd2c1b37e4af96","

At the top of the page, or tab, ‘Finance’, you'll find information about the current billing period and the interim invoice amount. This amount can change daily due to new orders, cancellations, and returns, and is updated daily. In the notification next to the interim invoice amount, you can see whether this is an amount you will receive from bol or an amount you need to pay to bol.

Below the overview, you'll find the invoices per month, where you can also immediately see if the invoice has been paid; if so, you'll see a green checkmark. Are you looking for a specific invoice? You can find it by entering the invoice or order number in the search bar.

",{"_493":20304},{"_27":20305,"_53":20306,"_119":20308},"Adjust how often you get paid",{"_55":20307},"cs6c1aee2a10fa1e82","

Each quarter, you can choose to have your sales paid out once or twice a month. This setting applies to the processing of all partner invoices, including sales invoices and invoices for Advertising via bol. You will always receive these separately. You set your desired payout frequency, or how often you get paid, via your seller account under the heading ‘Finance’. Under ‘payout schedule’, select how often you wish to be paid. You can always submit your change in the seller account, but it will only become active from the first day of the next quarter. It is not possible for the change to take effect sooner. You can find more about the payout model and how to set its frequency here.

",{"_343":20310},{"_27":5206,"_53":20311,"_119":20313,"_349":513,"_302":351,"_280":20314},{"_55":20312},"csb99d85d612f6784a","

Both the invoice and payment specification are available in the seller account, on the ‘Finance’ page. Here, on the right side, you'll find both the ‘Download invoice’ and ‘Download specification’ buttons. See also the example under ‘The Finance page in your seller account’ below.

",{"_39":20315,"_37":38},{"_27":118,"_42":118},{"_8080":20317},{"_27":118,"_53":20318,"_119":118,"_181":20320},{"_55":20319},"csf1103cb6fd212c93",[20321],{"_181":20322,"_53":20332,"_205":20334,"_8100":118},{"_55":20323,"_88":261,"_195":262,"_27":20324,"_97":264,"_158":264,"_95":20325,"_156":20325,"_187":266,"_191":20326,"_193":20324,"_92":20327,"_185":38,"_120":20328,"_160":20329,"_39":20331},"blt1aa13ee8feabfe64","Financien-SDD.png","2025-11-05T15:55:24.195Z","104578",{},[],{"_162":20330,"_164":264,"_165":166,"_90":108},"2026-01-12T15:27:59.234Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1aa13ee8feabfe64/690b736c6015d87a73c3437b/Financien-SDD.png",{"_55":20333},"cse56af42b374bb173","Finance",{"_312":20336},{"_314":20337,"_53":20338,"_318":20340},"Invoice specification",{"_55":20339},"cs0563bb93db017409","invoice-specification",{"_493":20342},{"_27":20343,"_53":20344,"_119":20346},"Explanation of the invoice specification",{"_55":20345},"cs556081b0be073207","

The invoice specification is a detailed overview of your Sales Invoice. Here you can find which specific items and orders are included for each part of your invoice.

Do you want to know which items have been returned? Then look at your invoice specification under the corrected sales price item(s). In the specification, you can also filter by EAN or order number, so you can see what you pay and receive per order. Additionally, in the invoice specification, you can search whether the orders are Dutch or Belgian.

The invoice specification is updated every 6 hours and is therefore always up-to-date! The amount on the interim invoice specification may therefore sometimes be lower than a few hours before. This is because write-offs and returns are processed and settled on the interim specification.

",{"_874":20348},{"_876":20349,"_53":20350,"_880":118,"_881":20352},"Frequently asked questions about the invoice specification",{"_55":20351},"cs38d342b3ff81da57",[20353,20359,20365,20371,20377],{"_884":20354},{"_886":20355,"_53":20357},[20356],{"_55":19903,"_105":890},{"_55":20358},"cse128411c094f4dc1",{"_884":20360},{"_886":20361,"_53":20363},[20362],{"_55":19910,"_105":890},{"_55":20364},"cs722ab72915a14960",{"_884":20366},{"_886":20367,"_53":20369},[20368],{"_55":19917,"_105":890},{"_55":20370},"cs651ac0ede5d51186",{"_884":20372},{"_886":20373,"_53":20375},[20374],{"_55":19924,"_105":890},{"_55":20376},"cs2a7ae307adee1352",{"_884":20378},{"_886":20379,"_53":20381},[20380],{"_55":19931,"_105":890},{"_55":20382},"csefe221316549728a",{"_27":118,"_119":118},[],[20386,20387,20388,20389,20390,20391,20392,20393],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"finance-page-seller-account","Finance tab and invoice specification","2026-03-18T08:38:32.922Z","/en/idp/finance-page-seller-account",{"_162":20399,"_164":98,"_165":166,"_90":108},"2026-03-18T08:38:37.907Z",{"_55":20401},"cs6b4ff831fd833f0f",[],{"_102":20404,"_53":20502,"_169":20504},[20405],{"_105":238,"_55":20406,"_90":108,"_88":184,"_92":20407,"_94":38,"_95":20408,"_97":112,"_113":38,"_114":20409,"_244":20410,"_116":20485,"_209":118,"_120":20486,"_122":20487,"_27":20496,"_154":20497,"_156":20498,"_158":98,"_39":20499,"_160":20500},"blt9ff1d05289f3e658",{},"2026-01-12T15:17:18.464Z","On this page, you can read more about the financial details in your seller account. ",[20411,20417,20422,20428,20447,20454,20460,20465],{"_312":20412},{"_314":20413,"_53":20414,"_318":20416},"Financial",{"_55":20415},"csa3162cee7667ce19","financial",{"_493":20418},{"_27":20334,"_53":20419,"_119":20421},{"_55":20420},"cs499d43bbd5a2341b","

You can find your financial account settings in your seller account under 'Settings' in the 'Finance' section. Here you will find the details used for your payout.

",{"_493":20423},{"_27":20424,"_53":20425,"_119":20427},"Changing account number",{"_55":20426},"csa77c5d1c43d6be96","

You can easily change your account number yourself. To change your account number, you need two-step verification. We do this for security reasons.

Good to know:

In your seller account, you can only add Dutch and Belgian bank account numbers.

In your seller account, a Dutch account number can only be changed to another Dutch IBAN. A Belgian account number can only be converted to a Belgian account number.

The IBAN change will be active after 30 days.

Do you want to convert an account number to an account number from a SEPA country? That is also possible. Please contact Partnerservice.

",{"_8080":20429},{"_27":118,"_53":20430,"_119":118,"_181":20432},{"_55":20431},"csd0bba43735a2b97a",[20433],{"_181":20434,"_53":20444,"_205":20446,"_8100":118},{"_55":20435,"_88":261,"_27":20436,"_195":262,"_97":8089,"_158":8089,"_95":20437,"_156":20437,"_187":266,"_191":20438,"_193":20436,"_92":20439,"_185":38,"_120":20440,"_160":20441,"_39":20443},"blt5e0487d292429efc","IBAN-aanpassingen.png","2025-10-28T15:47:28.571Z","45350",{},[],{"_162":20442,"_164":264,"_165":166,"_90":108},"2026-01-12T15:26:22.589Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5e0487d292429efc/6900e590e8b9598f07d40b6d/IBAN-aanpassingen.png",{"_55":20445},"cs5f993e022fdb8429","Input screen with fields for account number and account holder name.",{"_343":20448},{"_27":5206,"_53":20449,"_119":20451,"_349":4803,"_302":351,"_280":20452},{"_55":20450},"cs3be63ecfdb46389c","

Has our Partnerservice set your account to 'Time-out' status? Then it is not possible to change your account details in your seller account. You will then receive the message 'Please contact our Partnerservice via zakelijkverkopen@bol.com to change the account number'.

",{"_39":20453,"_37":38},{"_27":118,"_42":118},{"_312":20455},{"_314":20456,"_53":20457,"_318":20459},"Payout",{"_55":20458},"csd353b47c4cb72703","payout",{"_493":20461},{"_27":20456,"_53":20462,"_119":20464},{"_55":20463},"cs490255bb2cfb2973","

Each quarter, you can choose to have your sales paid out 1 or 2 times per month. This setting applies to the processing of all partner invoices, including sales invoices and invoices for Advertising via bol. You will always receive these separately. You set your desired payout frequency, or how often you get paid out, via your seller account under the 'Finance' section. Under 'payout schedule', select how often you wish to be paid out. You can always submit your adjustment in the seller account, but it will only become active from the first day of the next quarter. It is not possible for the adjustment to take effect earlier. More about the payout model and how to set its frequency can be found here.

",{"_874":20466},{"_876":877,"_53":20467,"_880":20469,"_881":20470},{"_55":20468},"csb50aad73e21906f9","

about financial account settings

",[20471,20478],{"_884":20472},{"_886":20473,"_53":20476},[20474],{"_55":20475,"_105":890},"blt64249450d00aaba4",{"_55":20477},"csc7b4b46f59cd9204",{"_884":20479},{"_886":20480,"_53":20483},[20481],{"_55":20482,"_105":890},"blt39c28177bf8d30ef",{"_55":20484},"cscabb2376e9018307",{"_119":118,"_27":118},[],[20488,20489,20490,20491,20492,20493,20494,20495],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"financial-account-settings","Financial account settings","2026-03-18T08:38:11.685Z","/en/idp/financial-account-settings",{"_162":20501,"_164":98,"_165":166,"_90":108},"2026-03-18T08:38:17.672Z",{"_55":20503},"cs9218e41eaf4d8710",[],[],"2025-11-21T16:05:21.854Z","2025-11-28T14:27:05.845Z",{},{"_162":20510,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.334Z",{"_105":233,"_55":20512,"_27":20513,"_102":20514,"_169":20620,"_120":20785,"_90":91,"_97":98,"_158":98,"_95":20786,"_156":20787,"_92":20788,"_88":110,"_94":38,"_160":20789},"blt2c24559d2df10632","Commissie",[20515],{"_105":238,"_55":20516,"_88":532,"_90":108,"_92":20517,"_94":38,"_95":20518,"_97":112,"_113":38,"_114":20519,"_244":20520,"_116":20603,"_209":20604,"_120":20605,"_122":20606,"_27":20615,"_154":20538,"_156":20616,"_158":98,"_39":20617,"_160":20618},"bltcc45cc577d4ad56a",{},"2026-01-12T12:47:05.564Z","Offering your product range via bol is free. You only pay when you sell something, namely a commission. This contribution is invested, among other things, in continuously improving the shopping platform, so that together we can continue to meet customer needs and you can sell via bol as effectively and easily as possible.",[20521,20527,20533,20550,20556,20562,20568,20574,20579,20585,20591,20597],{"_312":20522},{"_314":20523,"_53":20524,"_318":20526},"Commission structure",{"_55":20525},"csa2cf289302a057c7","commission-structure",{"_493":20528},{"_27":20529,"_53":20530,"_119":20532},"Here's how commission is calculated:",{"_55":20531},"cs063cc1a4d8321e9e","

a fixed amount per item. This fixed amount depends on the item type and the selling price (including VAT).
a fixed percentage of the selling price. The variable commission is calculated on the selling price (including VAT). This percentage depends on the item type and, in some cases, the selling price.

",{"_247":20534},{"_27":118,"_53":20535,"_119":118,"_251":38,"_247":-5,"_252":20537,"_256":118,"_257":38,"_258":20540},{"_55":20536},"cs98da795876af3460",{"_27":20538,"_42":20539},"Commission","https://youtu.be/heJQM1RuA4c",{"_55":20541,"_88":261,"_195":262,"_27":20542,"_97":264,"_158":264,"_95":20543,"_156":20543,"_187":188,"_191":20544,"_193":20542,"_92":20545,"_185":38,"_120":20546,"_160":20547,"_39":20549},"blt68869bd1d4693a56","hqdefault.jpg","2025-11-05T15:16:11.231Z","10372",{},[],{"_162":20548,"_164":264,"_165":166,"_90":108},"2026-01-12T12:57:06.289Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt68869bd1d4693a56/690b6a3b63b9495aa5b8a4da/hqdefault.jpg",{"_312":20551},{"_314":20552,"_53":20553,"_318":20555},"Commission rates",{"_55":20554},"csf141d0301ce2b498","commission-rates",{"_493":20557},{"_27":20558,"_53":20559,"_119":20561},"Regular commission rates",{"_55":20560},"csc38229db69fc9453","

In the rates table, you'll find the commission excluding VAT, per product category. This is a general overview. Want to know exactly how much commission you pay for your specific item? Then go to the 'Items' section in your seller account and enter the relevant item and selling price to see the correct commission amount.

",{"_312":20563},{"_314":20564,"_53":20565,"_318":20567},"Reduced commission",{"_55":20566},"cs43ae323c9f1a799b","reduced-commission",{"_493":20569},{"_27":20570,"_53":20571,"_119":20573},"Reduced commission for low-priced items",{"_55":20572},"csc72d44a3ac41f330","

For selected items, we offer a temporary reduced commission. You receive this reduced commission if you can offer the item at a competitive selling price. These lower prices lead to more sales, allowing you to generate more revenue with a sharper price and pay less in commission. A win-win situation! With a reduced commission, it's more appealing to price items competitively. This way, we help you keep the same or even more profit, despite a sharper selling price, and we offer our customers the most attractive offer.

Across a large portion of product categories, we identify items that are not yet competitively priced but are interesting for customers. Within these categories, you can benefit from a reduced commission when your selling price is equal to or lower than the indicated price point. As soon as your price is equal to or lower, the commission reduction is automatically applied.

Curious which items are currently eligible for reduced commission? Then check out the active items here.

",{"_312":20575},{"_314":12588,"_53":20576,"_318":20578},{"_55":20577},"cs64d8a446b2ebeb87","good-to-know",{"_493":20580},{"_27":20581,"_53":20582,"_119":20584},"VAT",{"_55":20583},"csbfa6bc84f3e4f68e","

Is your business established in the Netherlands? Then you pay the Dutch VAT rate of 21% on the commission, and this will be charged on your sales invoice. Are you selling from Belgium and do you have a valid Belgian VAT identification number? Then the commissions are generally calculated excluding VAT and will appear on your sales invoice without Dutch VAT.

",{"_312":20586},{"_314":20587,"_53":20588,"_318":20590},"Why pay commission",{"_55":20589},"cs62cdd79a9d20da66","why-commission",{"_493":20592},{"_27":20593,"_53":20594,"_119":20596},"Why do you pay commission?",{"_55":20595},"cs2af316edd892353f","

At bol, we continuously invest in the growth of the shopping platform, to collectively offer the most varied product range possible to as many consumers as possible in Belgium and the Netherlands. For the commission you pay, you also benefit from the various advantages of selling via bol. Here are a few:

Customer Reach: We reach over 10 million consumers, and bol is visited more than 100 million times every month. And this continues to grow.
Discoverability: We dedicate a lot of time, attention, and resources to search engine optimization. This also helps your items be found faster and more often.
Visibility and Promotion: Throughout the year, we run campaigns around various themes, which help consumers find the platform even better for the entire product range.
Innovation: We continuously innovate and add functionalities to the platform. This way, we work on the perfect customer journey that increases your chances of good sales figures.
Insights and Convenience: We measure and share all kinds of data. We also provide you with easy insight into your sales performance and figures via your seller account. This helps you to continuously improve your offer.
Economies of Scale: As a partner, you can benefit from economies of scale, for example in shipping, logistics, and automation.
Financial Processing: We make paying even easier for your customer and handle the payment processing. Additionally, the risk of non-paying customers is ours.
Personal Contact: Do you have questions or need advice? Our partner specialists have a lot of knowledge readily available and are happy to speak to you personally in your own language.

",{"_493":20598},{"_27":20599,"_53":20600,"_119":20602},"Not a partner yet?",{"_55":20601},"cs12b6af05a3646bf9","

Discover on this page what bol can do for you, how it works, and how to get off to a flying start!

",{"_27":118,"_119":118},"Understand how the commission is calculated and when you get a discount",[],[20607,20608,20609,20610,20611,20612,20613,20614],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"commission","2026-04-15T07:45:41.789Z","/en/idp/commission",{"_162":20619,"_164":98,"_165":166,"_90":108},"2026-04-15T07:45:45.299Z",[20621],{"_102":20622,"_53":20782,"_169":20784},[20623],{"_105":238,"_55":20624,"_88":482,"_90":108,"_92":20625,"_94":38,"_95":20626,"_97":112,"_113":38,"_114":20627,"_244":20628,"_116":20767,"_209":118,"_120":20768,"_122":20769,"_27":20555,"_154":20552,"_156":20778,"_158":297,"_39":20779,"_160":20780},"blt309f74886b2956b0",{},"2026-01-12T12:47:29.745Z","Read everything you need to know about commission rates on this page.",[20629,20633,20641,20647,20664,20670,20676,20680,20686,20720,20726],{"_312":20630},{"_314":20552,"_53":20631,"_318":20555},{"_55":20632},"cs8429d88f26d4f149",{"_343":20634},{"_27":20635,"_53":20636,"_119":20638,"_349":350,"_302":351,"_280":20639},"Changes to this page",{"_55":20637},"cs7c5f972f8f9998df","

From 4 June, this page will change. You will find a clear table showing commission rates by category, a general overview of the rates, and an explanation of fixed and variable commission. Specific information, such as how much commission you pay for a particular item, can be found in your seller account.

",{"_39":20640,"_37":38},{"_27":118,"_42":118},{"_493":20642},{"_27":20643,"_53":20644,"_119":20646},"Standard commission rates",{"_55":20645},"cs49062a2e8ce01f8e","

In the rates table below, you'll find the commission excluding VAT, per product category. This is a general overview. Want to know exactly how much commission you pay for your specific item? Then go to the 'Items' section in your seller account and enter the relevant item and selling price to see the correct commission amount. You can also calculate your margin based on this. Learn more about setting good prices here.

",{"_523":20648},{"_27":20649,"_53":20650,"_119":118,"_528":38,"_529":20652,"_546":20663},"General overview of commission rates",{"_55":20651},"cs62032bde2fba23d4",{"_55":20653,"_88":261,"_27":20654,"_97":409,"_158":409,"_95":20655,"_156":20655,"_187":534,"_191":20656,"_193":20657,"_92":20658,"_195":-5,"_185":38,"_120":20659,"_160":20660,"_39":20662},"blt9bf7fff48d10245d","DDH - TabelCommissieTarieven-EN202511_PP.xlsx","2026-03-05T11:16:33.979Z","26834","DDH_-_TabelCommissieTarieven-EN202511_PP.xlsx",{},[],{"_162":20661,"_164":409,"_165":166,"_90":108},"2026-03-05T11:16:52.250Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt9bf7fff48d10245d/69a96611ae1ef255cc143fdf/DDH_-_TabelCommissieTarieven-EN202511_PP.xlsx","* The commission excluding VAT in the table above is rounded to cents and tenths of a percentage. The commission is charged unrounded.\n
** The percentages are exclusive of VAT and apply to the selling price of items including VAT.\n
*** For these items (books, film, music, and gaming software, both new and second-hand), you pay a media surcharge of 1 euro (excluding VAT) per item sold.\n
**** A-brands: Logitech, Microsoft, HP, Logitech G, Razer, Dell, Apple.\n
***** Original brands: Brother, Canon, Casio, Dell, Dymo, Epson, HP, Kodak, Kyocera, Lexmark, Oki, Panasonic, Philips, Samsung, Sharp, Toshiba, Utax, Xerox & Yanec.",{"_312":20665},{"_314":20666,"_53":20667,"_318":20669},"Calculate your commission",{"_55":20668},"csc67ce8c867d0c820","calculate-commission",{"_493":20671},{"_27":20672,"_53":20673,"_119":20675},"Example calculation for standard commission rates",{"_55":20674},"csefeaa336076033b9","

You sell an item for 100 euros including VAT. First, you calculate the commission percentage – for example, 5%. That's 5 euros. Then you add the fixed commission amount, which is 5 euros + 0.83 euros. So, for this item with a selling price of 100 euros, you pay a commission of 5.83 euros excluding VAT.

Is your business based in the Netherlands? Then you pay the Dutch VAT rate of 21% on the commission, and this will also be charged on your sales invoice. If you sell from Belgium and have a valid Belgian VAT identification number? Then commissions are generally calculated excluding VAT and will therefore also appear excluding Dutch VAT on your sales invoice.

",{"_312":20677},{"_314":20564,"_53":20678,"_318":20567},{"_55":20679},"cs890d739fafb119ab",{"_493":20681},{"_27":20682,"_53":20683,"_119":20685},"Reduced commission for competitively priced items",{"_55":20684},"cs594693d3626ac9dc","

For selected items, we offer a temporary reduced commission. You receive this reduced commission if you can offer the item at a competitive selling price. These lower prices lead to more sales, allowing you to generate more revenue with a sharper price and pay less in commission. It's a win-win situation! With a reduced commission, it's more attractive to price items competitively. This way, we help you earn the same or more profit despite a sharper selling price, and we offer our customers the most attractive offer.

Within a large number of product categories, we identify items that are not yet competitively priced but are interesting to customers. In these categories, you can benefit from a reduced commission when your selling price is equal to or lower than the indicated price point. As soon as your price is equal to or lower, the commission reduction will be automatically applied.

",{"_4735":20687},{"_4737":20688,"_53":20689,"_4740":20691,"_4742":20692},"How to use reduced commission",{"_55":20690},"csd0c4c308dd4a80fb","

Follow the 2 steps below to activate the reduced commission in your seller account, on the 'My items' page.

",[20693,20714],{"_4745":20694,"_53":20695,"_4749":20697,"_4751":20698},"Filter your offer",{"_55":20696},"csfeed9d39a094dc1c","

Click 'Filter' above your offer on the top left and select the two 'Active' filters in the 'Reduced commission' category. Curious which items are currently eligible for reduced commission? Then view the active items directly here.

",[20699],{"_181":20700},{"_181":20701,"_53":20711,"_205":20713,"_8100":118},{"_55":20702,"_88":261,"_195":262,"_27":20703,"_97":264,"_158":264,"_95":20704,"_156":20704,"_187":266,"_191":20705,"_193":20703,"_92":20706,"_185":38,"_120":20707,"_160":20708,"_39":20710},"blt14b6ea55754fcb89","Filter-480x230-1.png","2025-11-05T15:33:49.490Z","60202",{},[],{"_162":20709,"_164":264,"_165":166,"_90":108},"2026-01-12T13:00:52.472Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt14b6ea55754fcb89/690b6e5d9c7f6f7dc41acfd0/Filter-480x230-1.png",{"_55":20712},"csce8d2fa6402a0c00","Filteren",{"_4745":20715,"_53":20716,"_4749":20718,"_4751":20719},"Lower your prices",{"_55":20717},"cs4d2777b4431bcd83","If you set your price at or below this price point, your commission will automatically be reduced. For each item, it is visible how long the reduction applies. After this period, or as long as your price is higher than the price point, the regular commission will be charged.",[],{"_493":20721},{"_27":20722,"_53":20723,"_119":20725},"Reduced commission via API integration",{"_55":20724},"cs496602a04f75056c","

In this documentation, you can read how your current API can be adapted to use reduced commission. Do you already have an integration via an intermediary? Then check out the manuals from the different intermediaries below to make use of the reduced commissions:

",{"_874":20727},{"_876":20728,"_53":20729,"_880":118,"_881":20731},"Frequently asked questions about commission",{"_55":20730},"csfa95e5758017b1e3",[20732,20739,20746,20753,20760],{"_884":20733},{"_886":20734,"_53":20737},[20735],{"_55":20736,"_105":890},"bltbd7ed0687b828728",{"_55":20738},"cscab12c7d4a153f4f",{"_884":20740},{"_886":20741,"_53":20744},[20742],{"_55":20743,"_105":890},"bltf368a2bf21eefe0d",{"_55":20745},"csa16301bc1a41f84b",{"_884":20747},{"_886":20748,"_53":20751},[20749],{"_55":20750,"_105":890},"blt402121496984c751",{"_55":20752},"cs3c6b20ec45679e20",{"_884":20754},{"_886":20755,"_53":20758},[20756],{"_55":20757,"_105":890},"blta37fc3dff154b7ba",{"_55":20759},"csb12e06649a4ed698",{"_884":20761},{"_886":20762,"_53":20765},[20763],{"_55":20764,"_105":890},"blt4998f858f6ad3a5c",{"_55":20766},"cs858b889451042965",{"_27":118,"_119":118},[],[20770,20771,20772,20773,20774,20775,20776,20777],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"2026-05-04T06:46:51.001Z","/en/idp/commission-rates",{"_162":20781,"_164":297,"_165":166,"_90":108},"2026-05-04T06:46:59.254Z",{"_55":20783},"cs902e0918f5c75693",[],[],"2025-11-24T15:56:53.523Z","2026-01-22T13:13:38.407Z",{},{"_162":20790,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:42.515Z",{"_105":233,"_55":20792,"_90":108,"_92":20793,"_94":38,"_88":261,"_169":20794,"_95":21418,"_97":12032,"_102":21419,"_120":21450,"_27":21451,"_156":21418,"_158":12032,"_160":21452},"blt64741104b2b834cc",{},[20795,20948,20987,21155,21247,21303],{"_102":20796,"_53":20945,"_169":20947},[20797],{"_105":238,"_55":20798,"_90":108,"_92":20799,"_94":38,"_88":177,"_95":20800,"_97":112,"_113":38,"_114":20801,"_244":20802,"_116":20927,"_209":118,"_120":20928,"_122":20929,"_27":20939,"_154":20940,"_156":20941,"_158":98,"_39":20942,"_160":20943},"bltf14e2886c31fb926",{},"2026-01-15T14:10:28.374Z","Read more about how to gain insights into your customer questions and how to receive them.",[20803,20809,20814,20833,20839,20845,20851,20857,20863,20869,20875,20881,20887,20893,20899,20905,20910,20915,20921],{"_312":20804},{"_314":20805,"_53":20806,"_318":20808},"Customer questions overview",{"_55":20807},"cs48b4e7fca4435a5a","customer-questions-overview",{"_493":20810},{"_27":20805,"_53":20811,"_119":20813},{"_55":20812},"cs4d31d7ce7738f8fd","

You can find your open customer questions in your seller account on your 'homepage' and in the menu under 'Customer questions'. After 18 clock hours (excluding weekend and public holiday hours), it will indicate that the question has been open for a long time. On the homepage, click 'To customer contact' or in the menu, go to 'Customer questions'. You will then see an overview of all your customer questions, and all open customer questions. The oldest customer question is at the top of your overview because it has priority. Check the customer questions that are still awaiting a response or that you wanted to follow up on later. Use the search function if you are looking for a specific customer question. Or view the list of handled customer questions. For each customer question, the order number, customer name, subject, and status are visible. Click on the customer question if you want to handle it.

When you receive a new customer question, we will send you a notification email. Click on the link in this email to go to the customer question. Is the customer question not visible? This could be because you are logged into a different seller account or because the question is being handled by our Partnerservice.

",{"_8080":20815},{"_27":118,"_53":20816,"_119":118,"_181":20818},{"_55":20817},"cs540fcdbfef94a7ed",[20819],{"_181":20820,"_53":20830,"_205":20832,"_8100":118},{"_55":20821,"_88":261,"_195":262,"_27":20822,"_97":264,"_158":264,"_95":20823,"_156":20823,"_187":266,"_191":20824,"_193":20822,"_92":20825,"_185":38,"_120":20826,"_160":20827,"_39":20829},"blt779e174eb3c71b81","Klantvragen.png","2025-11-04T15:55:15.935Z","14741",{},[],{"_162":20828,"_164":264,"_165":166,"_90":108},"2026-01-15T15:49:22.363Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt779e174eb3c71b81/690a21e3de23c90c017925fd/Klantvragen.png",{"_55":20831},"cs2553629dc74e4b1d","Customer questions",{"_493":20834},{"_27":20835,"_53":20836,"_119":20838},"Customer question received via bol Partnerservice",{"_55":20837},"cs48a428cafff45a65","

bol Partnerservice can forward a customer question to you. We expect you to respond to this customer question within 24 to 48 hours. If you do not respond within this time, the customer question will automatically be forwarded back to bol Partnerservice. Once a customer question is sent back to bol Partnerservice, it will disappear from your customer questions overview. During the period that this customer question is with bol Partnerservice, the customer question will no longer be visible to you.

",{"_493":20840},{"_27":20841,"_53":20842,"_119":20844},"Need help with a customer question?",{"_55":20843},"csc00cd3cfacb26d13","

If you cannot resolve it yourself, you can send the question to our Partnerservice. More information about help with a customer question from bol Partnerservice can be found here.

",{"_493":20846},{"_27":20847,"_119":20848,"_53":20849},"Language of customer questions","

All messages – whether in French, Dutch, or English – are automatically translated into your preferred language (Dutch or English) on the customer questions page of the retailer account. The original language remains visible and each message can be reverted to the original if desired. When writing an outgoing message, you can also choose whether the message should be translated into French, Dutch, or English. This keeps communication clear and efficient, without language barriers.

",{"_55":20850},"cs3b75bed082a40930",{"_312":20852},{"_314":20853,"_53":20854,"_318":20856},"Start customer contact yourself",{"_55":20855},"cs6cc839d57e9e226a","start-customer-contact-yourself",{"_493":20858},{"_27":20859,"_53":20860,"_119":20862},"Start a conversation with a customer yourself",{"_55":20861},"cs3a64bdba0064415b","

You can start a conversation with a customer about an order yourself in the seller account. You do this by clicking the 'Start customer contact yourself' button in your customer questions overview. Enter an order number, choose a subject and item, and send the customer a message. This way, you can start a conversation with the customer up to 2 years after the order. You will find the self-initiated customer contact in your customer questions overview, and any response from the customer will be added to the customer contact. We expect you to answer a customer's response within 1 working day, just like with questions the customer initiated.

",{"_493":20864},{"_27":20865,"_53":20866,"_119":20868},"Inform the customer",{"_55":20867},"csf9cd41d15d9a2057","

Does a customer want to receive a VAT invoice? You will receive a message about this in your seller account. You can upload the invoice there. So, you don't need to send the customer an email.

Do you want to contact the customer? You can do this via the encrypted email address. You will find this email address on the order page in your seller account. This address is available for 2 months after the order. Within these 2 months, you can respond to a customer question via this email address. Within these 2 months, you can initiate customer contact yourself via the encrypted email address. After these 2 months, it can only be done via a customer question.

Do you receive a customer question via the platform? You can respond to it up to 2 years after the order.

We check your email before forwarding it to the customer. This way, we ensure the customer receives a secure message. Links outside bol.com are fully written out, and formatting is usually removed.

",{"_312":20870},{"_314":20871,"_53":20872,"_318":20874},"Reopen customer contact",{"_55":20873},"cs8eb34f2e53f0f579","reopen-customer-contact",{"_493":20876},{"_27":20877,"_53":20878,"_119":20880},"Reopen existing customer contact",{"_55":20879},"cs2919b1c0cabaaf38","

If you want to provide new information to a customer, you can search for an existing customer question in your customer questions overview in the seller account. You can search by case or order number. If the customer question is closed, you can click 'reopen' in the customer question's details. After that, you can send the customer a message.

",{"_312":20882},{"_314":20883,"_53":20884,"_318":20886},"Close customer question",{"_55":20885},"csa1c5d761510c8e87","close-customer-question",{"_493":20888},{"_27":20889,"_53":20890,"_119":20892},"Close a customer question as 'resolved'",{"_55":20891},"csbdd8a01d1a9a3bd0","

Good timing when closing a customer question is important for how customers value your service. As soon as you close a customer question, we generally send an NPS form to the customer within 24 hours. More information about the NPS and how it is calculated can be found here.

When you receive a response from the customer, you might find it unnecessary to send another response, for example, if the customer also wishes you a nice day. In such cases, you can close the customer question.

Did you keep the customer question open for a while, perhaps to send new information later, but it turns out no further contact is needed? Then you can find the question and choose the 'Close as resolved' option. You can provide an explanation before closing the customer question. If the 'Close as resolved' option is not selectable, it means you have not yet had contact in this customer question. We kindly ask you to still send a message to the customer, even if you have already had contact with the customer outside of bol's systems.

",{"_312":20894},{"_314":20895,"_53":20896,"_318":20898},"Insights",{"_55":20897},"cs215bb4441e7e4960","customer-questions-insights",{"_493":20900},{"_27":20901,"_53":20902,"_119":20904},"Insights into your customer questions",{"_55":20903},"csd65ef7e402bf43a6","

On the 'Insights' page in your seller account, you'll find the subjects of your customer questions. You'll also see which of your sold items have received a relatively high number of customer questions. You can use these insights to adjust your processes or specific items, helping you prevent some customer questions. This, in turn, saves you time and money.

You can view all subjects of your customer questions from the past 28 days up to 6 months. You can filter by time period or by customer questions related to a specific item. The list is sorted so that the item with the most customer questions appears at the top. You can improve your product range based on your customer questions and, for example, adjust the content, delivery time, or price. Hopefully, you will then receive fewer customer questions in the future.

",{"_312":20906},{"_314":13404,"_53":20907,"_318":20909},{"_55":20908},"cs7fbdd60bacc36d36","customer-satisfaction",{"_493":20911},{"_27":13404,"_53":20912,"_119":20914},{"_55":20913},"cs59cfb56c57afc269","

On the 'Customer satisfaction' page in your seller account, you'll find your received ratings from the past 28 days. The NPS (Net Promoter Score) after customer contact is a recommendation score that indicates how satisfied customers are with the service provided in response to their customer question answered by you. When you close a customer question, the 'NPS after customer contact survey' can be sent to the customer 24 hours later. Customers answer a recommendation question, among others, by giving a score on a scale of 0 to 10. The higher this score, the more satisfied and loyal customers are. More information about the NPS and how it is calculated can be found https://partnerplatform.bol.com/en/need-help/performance/service-standards-bol-com/nps-after-customer-contact/here.

",{"_312":20916},{"_314":20917,"_53":20918,"_318":20920},"Settings",{"_55":20919},"cs4bbb0bd8fd5d0009","partnerservice-settings",{"_493":20922},{"_27":20923,"_53":20924,"_119":20926},"Partnerservice settings",{"_55":20925},"cs27965cfc58aeb4de","

Under 'Partnerservice settings', you can specify how and when you are reachable by phone for customers. For example, you can indicate whether you are also available for customer questions outside standard opening hours. This is often highly appreciated by customers and can have a positive effect on your customer ratings. Read more here about how to set up your Partnerservice for both the Netherlands and Belgium.

",{"_119":118,"_27":118},[],[20930,20931,20932,20933,20934,20936,20937,20938],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":20935},"klantvagen",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"customer-questions-in-your-seller-account","Handle customer questions in your seller account","2026-02-13T13:26:26.751Z","/en/idp/customer-questions-in-your-seller-account",{"_162":20944,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.254Z",{"_55":20946},"cs1bf74cbc2494038e",[],{"_102":20949,"_53":20984,"_169":20986},[20950],{"_105":238,"_55":20951,"_90":108,"_92":20952,"_94":38,"_88":184,"_95":20953,"_97":112,"_113":38,"_114":20954,"_244":20955,"_116":20967,"_209":118,"_120":20968,"_122":20969,"_27":20978,"_154":20979,"_156":20980,"_158":264,"_39":20981,"_160":20982},"bltcd2f80d715712b51",{},"2026-01-15T14:09:19.363Z","About email integration: answering customer questions in your own system, not your seller account.",[20956,20961],{"_493":20957},{"_27":118,"_53":20958,"_119":20960},{"_55":20959},"cs80227e3d04857b6e","

Customer questions can be handled in 2 ways:

via the seller account. Read on this page how to handle customer questions in your seller account.
via your own CRM (Customer Relationship Management) system.

",{"_493":20962},{"_27":20963,"_53":20964,"_119":20966},"Answering customer questions through email integration:",{"_55":20965},"cs933f2e9ac4eb9094","

With email integration, the customer question is forwarded in an email to the email address listed in your seller account (your general contact address). You can then handle the customer question in your own CRM system. Your response will then be sent directly to the customer.

Do you want to use more advanced features, such as forwarding a customer question to bol? You can do that in your seller account. The email contains a link that takes you directly to the customer question.

Please note!

Even with email integration, we expect you to respond within 24 hours
Always respond to the received customer question so that your response is logged.
Do not use an automatic message when the customer question comes in; bol already informs the customer that the message has been forwarded correctly.

",{"_119":118,"_27":118},[],[20970,20971,20972,20973,20974,20975,20976,20977],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":20935},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"answer-customer-questions-in-your-own-crm-system","Handling customer questions in your own CRM system","2026-01-15T15:47:29.139Z","/en/idp/answer-customer-questions-in-your-own-crm-system",{"_162":20983,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.266Z",{"_55":20985},"cs2d6aa375605fc630",[],{"_102":20988,"_53":21152,"_169":21154},[20989],{"_105":238,"_55":20990,"_90":108,"_92":20991,"_94":38,"_88":2130,"_95":20992,"_97":112,"_113":38,"_114":20993,"_244":20994,"_116":21135,"_209":118,"_120":21136,"_122":21137,"_27":21146,"_154":21147,"_156":21148,"_158":930,"_39":21149,"_160":21150},"blt6f12c777b0445fa6",{},"2026-01-27T09:20:12.115Z","On this page, you can read how phone and email contact with customers works and find tips for excellent handling of a customer query.",[20995,21001,21006,21012,21017,21023,21028,21034,21040,21046,21051,21070,21076,21081,21087,21093,21098,21128],{"_312":20996},{"_314":20997,"_53":20998,"_318":21000},"Phone contact",{"_55":20999},"cscd66bd95d7e6abb8","phone-contact",{"_493":21002},{"_27":20997,"_53":21003,"_119":21005},{"_55":21004},"cse4fe882ace17bd18","

Customers can contact you by phone via bol. The customer will then see an encrypted phone number. When the customer calls this encrypted phone number, they will be connected to you as a partner. Customers have this option if they want to contact you within your opening hours .

Always adjust your response to the customer's tone and mood. When possible, use the customer's name for a personal touch. When you have spoken to the customer by phone, a closed customer query will automatically be created in your seller account or the phone interaction will be added to an existing customer query. If you want to send the customer a message after the phone contact, you can look up this customer query.

",{"_312":21007},{"_314":21008,"_53":21009,"_318":21011},"Email contact",{"_55":21010},"cs5565e35c37a3d312","email-contact",{"_493":21013},{"_27":21008,"_53":21014,"_119":21016},{"_55":21015},"cs37f9b17247dad24c","

To answer a customer query by email, click 'email customer'. The salutation and closing of the email are automatically set for you. It is also possible to use formatting options. In addition, you can add a note, attach a file, and decide whether to keep the customer query open or close it after sending the message. Always ensure your message includes a salutation, a brief summary of the problem, the proposed solution(s), and a closing.

Did the customer send you a very short message? Respond politely and ask for more information. Then set your customer query to 'Waiting for customer response'.

Are you satisfied with your message? Then click 'Send'. You will then see a preview of your message. Does the message look good? Then press 'Yes, send'. Your message will be sent directly to the customer. More information about handling customer queries in your seller account can be found here.

",{"_312":21018},{"_314":21019,"_53":21020,"_318":21022},"Direct Messaging",{"_55":21021},"cs648b861603b35101","direct-messaging",{"_493":21024},{"_27":21019,"_53":21025,"_119":21027},{"_55":21026},"cs27645a436fa7fc53","

A customer can also choose to send you a message, a Direct Message (DM). You can find DMs in the seller account under customer queries. You always respond to a DM with a DM message. You can receive DMs at any time and respond when it suits you. Just like with, for example, WhatsApp, there can be a tendency to respond very briefly. Short and concise fits with DM, but a too short response can be unclear for customers and lead to unnecessary repeated communication. That is why we have drawn up quality requirements for a DM conversation. You can find them directly below.

Do you have any further questions about DM? Then check the FAQ at the bottom of this page.

",{"_493":21029},{"_27":21030,"_53":21031,"_119":21033},"Response time",{"_55":21032},"cs62b7d6ae9d0339a4","

We ask you to respond to DMs within one working day at the latest. The response time via Direct Messaging is not yet included in the service standard response time at this stage. This will be included in the future.

Quality requirements for a DM conversation
Providing good customer service is often also a feeling. We try to provide tools for that feeling with the guidelines below. The goal is to apply all 5 points in a DM conversation. In the near future, we will also monitor this.

1. Greet the customer and use the correct customer name
Use the correct customer name (no abbreviations). Example:“Hi Erika,”

2. Respond appropriately to the customer query or situation
Give an initial response that matches what the customer has indicated. Example:“I understand that you want to know where your book has gone.”

3. Make the contact personal
Show that you understand the specific situation and/or question of the customer. Example:“It's a shame your book hasn't arrived yet.”

4. Provide a solution-oriented and complete answer
Provide a solution-oriented and complete answer: tell what you are going to do, why this is necessary, and within what timeframe the customer will receive an update.
Example:
“I will start an investigation with the delivery service. You will receive an update on this within 4 working days at the latest.”

5. Conclude customer conversations clearly and politely
Indicate what you expect from the customer, let the customer know that they can always contact you, and wish the customer something pleasant. Example: “Enjoy your new book and have a nice day!”

Another example DM conversation
\"Hi partner, I was supposed to receive a lawnmower today, but it still hasn't arrived. Can you help me further? Regards Kevin.\"
\"Hi Kevin, it's a shame your lawnmower hasn't arrived yet. I completely understand that you want to know where it is. I see that the delivery has been delayed, but that it will still be delivered to you today. You can follow the current status of the order via Track & Trace. Enjoy mowing and have a nice day!\"

",{"_493":21035},{"_27":21036,"_53":21037,"_119":21039},"Personal signature",{"_55":21038},"cscf9726ab11da0f83","

To make contact with your customers even more personal, you can choose the 'personal signature' option from the 'standard messages' drop-down menu for an open customer query. After you have set up a personal signature, it will automatically be added to new messages. Tip! Add your first name to your personal signature to make your message more personal!

",{"_312":21041},{"_314":21042,"_53":21043,"_318":21045},"Standard messages",{"_55":21044},"cs1d614b5cb82f1a63","standard-messages",{"_493":21047},{"_27":21042,"_53":21048,"_119":21050},{"_55":21049},"cs40a2b1d0eecd794b","

In the seller account, for an open customer query, you can enter a standard message with which you can then efficiently communicate with customers at the touch of a button. It is especially useful to work with standard messages for frequently asked questions. You can write, save, and edit these standard messages yourself.

You start drafting a standard message by clicking the Plus (+) button in the standard messages menu while writing an email. If you want to adjust a standard message, click the pencil icon next to the specific standard message.

By investing a little time in setting up some standard messages, you will ultimately save a lot of time. A large part of your message will be ready in an instant; only adding the specific information to answer the customer query is still needed.

Need inspiration for standard messages? See the examples below.

",{"_8080":21052},{"_27":118,"_53":21053,"_119":118,"_181":21055},{"_55":21054},"cs6ec8151740f72652",[21056],{"_181":21057,"_53":21067,"_205":21069,"_8100":118},{"_55":21058,"_88":261,"_195":262,"_27":21059,"_97":264,"_158":264,"_95":21060,"_156":21060,"_187":266,"_191":21061,"_193":21059,"_92":21062,"_185":38,"_120":21063,"_160":21064,"_39":21066},"bltabff458b098ef961","standaardberichten.png","2025-11-05T08:51:50.695Z","78382",{},[],{"_162":21065,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:19.040Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltabff458b098ef961/690b1026da60c9831abcb7fc/standaardberichten.png",{"_55":21068},"csaae6235ed3bda0c3","Screenshot standard messages",{"_312":21071},{"_314":21072,"_53":21073,"_318":21075},"Add attachment",{"_55":21074},"cs54c7ec0d3f3e4b31","attach-email",{"_493":21077},{"_27":21072,"_53":21078,"_119":21080},{"_55":21079},"cs812030f1eff90b54","

When answering a customer query, you sometimes need to send an attachment to the customer. This could be a VAT invoice or a photo of the returned item. You can add an attachment to your open customer query while drafting the email to the customer via the 'Add attachment' button.
The following restrictions apply:

Maximum attachment size: 10 MB.
Accepted file types: .bmp, .csv, .doc, .docx, .eml, .gif, .htm, .html, .jpeg, .jpg, ods, .odt, .pdf, .png, .rtf, .tiff, .tnef, .txt, xhtml, .xls, .xlsx and .xml
Maximum number of attachments to add: 5.
Maximum total size of all attachments: 20 MB.
The attachment must be considered safe by the virus scanner.

",{"_493":21082},{"_27":21083,"_53":21084,"_119":21086},"PDF file cannot be sent via customer query because it is considered unsafe?",{"_55":21085},"csa5046aba0efa5f01","

Then follow these steps:

Save the file as 'print to pdf'. You can do this by opening the file and then clicking 'print'.
From the list of printers, you can then choose 'print to pdf'.
Click 'print'. You will then be asked where you want to save the PDF file.
Save the file.
You now have a simplified PDF file that is suitable for sending via the customer query.

For Mac users:

Use the 'Preview' program.
In the 'File' menu, choose 'Export to PDF'.
If this also doesn't work, you can also send the invoice via the customer's encrypted email address. You can find this with the order in your seller account.

",{"_312":21088},{"_314":21089,"_53":21090,"_318":21092},"Tips for excellent handling of a customer query",{"_55":21091},"csb024a30836ab23b6","tips-handle-customer-query",{"_493":21094},{"_27":21089,"_53":21095,"_119":21097},{"_55":21096},"cs35f831d0af2e3dd1","

If something unexpectedly goes wrong with an order, excellent service leads to higher ratings, returning customers, and promoters of your shop. In addition, that extra bit of attention to your service also leads to savings, such as less repeat contact or preventing a return.

",{"_4735":21099},{"_4737":21100,"_53":21101,"_4740":118,"_4742":21103},"Here are some tips for excellent handling of a customer query",{"_55":21102},"cs62ade01dabaed4b5",[21104,21110,21116,21122],{"_4745":21105,"_53":21106,"_4749":21108,"_4751":21109},"Solve customer queries in one go",{"_55":21107},"cs17fdd559d71409a1","

Try to resolve a customer query in one go if possible. It's good for the customer and for yourself, as it prevents repeat contact.

",[],{"_4745":21111,"_53":21112,"_4749":21114,"_4751":21115},"Think solution-oriented",{"_55":21113},"csf4246db476508ce1","

Address the customer's question and, if possible, offer various solutions. Always indicate when the problem will be resolved.

",[],{"_4745":21117,"_53":21118,"_4749":21120,"_4751":21121},"Make contact personal",{"_55":21119},"cs77acec806ba35df2","

Provide specific information to the customer. For example, mention the ordered item, provide a tracking code, and show empathy for the customer's question or complaint. Phone contact? Then adjust your response to the customer's tone and mood. When you can, use the customer's name for a personal touch. Email contact? Ensure your message always includes a salutation, a brief summary of the problem, the offered solution(s), and a closing.

",[],{"_4745":21123,"_53":21124,"_4749":21126,"_4751":21127},"Always conclude customer conversations politely",{"_55":21125},"cs41f07108b08f7a09","

At the end of the conversation, always clearly state what you expect from the customer and ensure the customer feels they can always contact you.

",[],{"_321":21129},{"_321":21130,"_53":21133},[21131],{"_55":21132,"_105":326},"blt5e21e5aab8658fac",{"_55":21134},"cs7e2fc5716686ee2a",{"_119":118,"_27":118},[],[21138,21139,21140,21141,21142,21143,21144,21145],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":20935},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"phone-email-dm-contact-with-customers","Phone, email and Direct Messaging (DM) contact with customers","2026-04-23T13:40:49.851Z","/en/idp/phone-email-dm-contact-with-customers",{"_162":21151,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:40.153Z",{"_55":21153},"cs5fb5cb859afdee89",[],{"_102":21156,"_53":21244,"_169":21246},[21157],{"_105":238,"_55":21158,"_88":177,"_90":108,"_92":21159,"_94":38,"_95":21160,"_97":112,"_113":38,"_114":21161,"_244":21162,"_116":21227,"_209":118,"_120":21228,"_122":21229,"_27":21238,"_154":21239,"_156":21240,"_158":264,"_39":21241,"_160":21242},"bltd5e421b4352ae623",{},"2026-01-15T07:44:48.176Z","It can happen that you receive a customer question that you cannot resolve yourself. For example, you might not be able to perform a certain return action yourself in your seller account, or you may have received a difficult customer question for which you'd like advice. On this page, read what you can do in such a case.",[21163,21168,21177,21182,21199,21204],{"_493":21164},{"_27":20841,"_53":21165,"_119":21167},{"_55":21166},"cs795d3d5efb2c68f3","

If you can't resolve it yourself, you can send the question to our customer service. In the menu under 'Customer questions', choose the option 'Need help with customer question' at the bottom. When forwarding the customer question, clearly state why you are forwarding it:
1. Action from bol is required
2. This question is not meant for me
3. I need advice
4. Something else

Once a customer question is forwarded to bol customer service, it will disappear from your customer questions overview. During the period this customer question is with bol customer service, you will no longer have insight into the customer question.

When you ask bol customer service for help, we recommend sending a message to the customer stating that the customer question is being processed. Our customer service will then review the customer question with you and, in some cases, take over the customer question.

",{"_343":21169},{"_27":8364,"_53":21170,"_119":21172,"_349":513,"_302":351,"_280":21173},{"_55":21171},"cs205a3b61d916d2c7","

Do you encounter abbreviations or terms you don't know in the communication between bol Customer Service and you? Then check out our handy abbreviations list.

",{"_39":21174,"_37":57},{"_27":21175,"_42":21176},"Abbreviations list","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt670bd9c5d9ec5b81/690a18a77128f39255192f73/Afkortingenlijst_04102022.pdf",{"_493":21178},{"_27":118,"_53":21179,"_119":21181},{"_55":21180},"cs18ef893337ff14e1","

Want to know more about bol customer service and better understand how we win customer hearts together?

",{"_247":21183},{"_27":118,"_53":21184,"_119":118,"_251":38,"_247":-5,"_252":21186,"_256":118,"_257":38,"_258":21189},{"_55":21185},"cs9abec98e8dc9cdb3",{"_27":21187,"_42":21188},"Watch the video","https://youtu.be/zENRkh80muc",{"_55":21190,"_88":261,"_195":262,"_27":21191,"_97":264,"_158":264,"_95":21192,"_156":21192,"_187":266,"_191":21193,"_193":21191,"_92":21194,"_185":38,"_120":21195,"_160":21196,"_39":21198},"bltf1482d798cd381a1","Thumbnail_Hulp-bij-klantvraag.png","2025-11-04T15:19:51.461Z","1991528",{},[],{"_162":21197,"_164":264,"_165":166,"_90":108},"2026-01-15T14:16:45.190Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf1482d798cd381a1/690a199703df734d57274005/Thumbnail_Hulp-bij-klantvraag.png",{"_493":21200},{"_27":118,"_53":21201,"_119":21203},{"_55":21202},"cs0575913965a1cbe2","

Or follow the Remarkable Service Learning Path.

",{"_274":21205},{"_27":21206,"_53":21207,"_119":21209,"_280":21210,"_181":21213,"_304":21225,"_306":307,"_308":-5,"_309":21226},"What is remarkable service",{"_55":21208},"cs4b7f056b42758126","Learn everything about service and how you, as a partner, can best apply it.",{"_39":21211,"_37":57},{"_27":283,"_42":21212},"https://partnerplatform.bol.com/nl/partner-academy/wat-is-merk-waardige-service/",{"_181":21214,"_205":21224,"_300":301,"_302":303},{"_55":21215,"_88":261,"_195":262,"_27":21216,"_97":264,"_158":264,"_95":21217,"_156":21217,"_187":188,"_191":21218,"_193":21216,"_92":21219,"_185":38,"_120":21220,"_160":21221,"_39":21223},"blta0ad64f8ad218c90","2021_Q2_B2B_Container-begrippen2542_Diensten-1280x853.jpg","2025-11-04T15:30:31.533Z","67994",{},[],{"_162":21222,"_164":264,"_165":166,"_90":108},"2026-01-15T14:16:45.209Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta0ad64f8ad218c90/690a1c175040165604ce5929/2021_Q2_B2B_Container-begrippen2542_Diensten-1280x853.jpg","A person in a suit holds a tray with a red cup",[],"2025-11-04T15:23:46.000Z",{"_119":118,"_27":118},[],[21230,21231,21232,21233,21234,21235,21236,21237],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":20935},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"help-with-a-customer-question","Help with a customer question from bol customer service","2026-03-03T14:22:44.490Z","/en/idp/help-with-a-customer-question",{"_162":21243,"_164":264,"_165":166,"_90":108},"2026-03-03T14:22:48.958Z",{"_55":21245},"cs61fec373352aa0bc",[],{"_102":21248,"_53":21300,"_169":21302},[21249],{"_105":238,"_55":21250,"_90":108,"_88":2130,"_92":21251,"_94":38,"_95":21252,"_97":112,"_113":38,"_114":21253,"_244":21254,"_116":21283,"_209":118,"_120":21284,"_122":21285,"_27":21294,"_154":21295,"_156":21296,"_158":1961,"_39":21297,"_160":21298},"blt10a8ea15f6d53a7e",{},"2026-01-12T12:20:50.156Z","For supplying goods abroad, the VAT rules may be applied differently in each EU country. It depends on the country and the VAT status of the customer.",[21255,21262,21268,21274],{"_343":21256},{"_27":5206,"_53":21257,"_119":21259,"_349":504,"_302":5893,"_280":21260},{"_55":21258},"cs30435e0b47eefd0d","

The information on this page only applies to EU-based partners.

For all activities across borders, we advise you conduct proper research and inform yourself about other local rules and obligations.

",{"_39":21261,"_37":38},{"_27":118,"_42":118},{"_493":21263},{"_27":21264,"_53":21265,"_119":21267},"Selling to business customers in another country",{"_55":21266},"cs76b466b6890c2ae8","

It is not possible to sell across borders to a customer with a business account. However, it may happen that a business customer orders from a private account with you and then wants an invoice. This is then also considered an intra-community supply of goods. Under certain conditions, the 0% rate and administrative requirements may apply. You can find more information about this on the Tax and Customs Administration’s website.

",{"_493":21269},{"_27":21270,"_53":21271,"_119":21273},"Selling to private customers in another country",{"_55":21272},"cs5bc20093560331a1","

For supplies where goods are sent to a private customer in another EU country, different rules apply. For these sales, in principle, the foreign VAT rate must be calculated, and the VAT return must be filed in that country, unless the sales are below the applicable threshold. As an entrepreneur, you are obliged to investigate how much revenue you make per country, keep a record of this in your administration and register your company abroad for VAT purposes if you exceed the threshold for distance sales. More information on this can be found on the Tax and Customs Administration’s website.

",{"_343":21275},{"_27":5206,"_53":21276,"_119":21278,"_349":350,"_302":351,"_280":21279},{"_55":21277},"cs6a2fdd5495204e7b","

As of January 1, 2024, a new VAT rule applies in Belgium. This may have consequences for partners who sell to Belgian customers. Therefore, regularly check if your VAT setup is still correct.

",{"_39":21280,"_37":57},{"_27":21281,"_42":21282},"New VAT rule in Belgium","/en/nadp/new-vat-rule-in-belgium",{"_27":118,"_119":118},[],[21286,21287,21288,21289,21290,21291,21292,21293],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"vat-treatment-abroad","VAT treatment abroad","2026-03-23T13:28:33.476Z","/en/idp/vat-treatment-abroad",{"_162":21299,"_164":1961,"_165":166,"_90":108},"2026-03-23T13:28:39.318Z",{"_55":21301},"csa62377c01c4df99b",[],{"_102":21304,"_53":21415,"_169":21417},[21305],{"_105":238,"_55":21306,"_90":108,"_88":2130,"_92":21307,"_94":38,"_95":21308,"_97":112,"_113":38,"_114":21309,"_244":21310,"_116":21398,"_209":118,"_120":21399,"_122":21400,"_27":21409,"_154":21410,"_156":21411,"_158":98,"_39":21412,"_160":21413},"bltc4be44959951a88f",{},"2026-01-12T15:17:23.440Z","When a customer orders something via bol, they automatically receive a payment overview. This payment overview is handled by bol, as is the payment processing. You, as an entrepreneur, are responsible for meeting your additional legal obligations. This includes issuing a correct invoice for the (business) customer.",[21311,21318,21324,21330,21336,21342,21348,21354,21361,21367,21373,21379,21385,21391],{"_343":21312},{"_27":5206,"_53":21313,"_119":21315,"_349":504,"_302":5893,"_280":21316},{"_55":21314},"cs0f4ad60aa96468c4","

The information on this page only applies to EU-based partners.

",{"_39":21317,"_37":38},{"_27":118,"_42":118},{"_312":21319},{"_314":21320,"_53":21321,"_318":21323},"When to send",{"_55":21322},"cse82c7aa22fc004a5","when-to-send-invoice",{"_493":21325},{"_27":21326,"_53":21327,"_119":21329},"When should you send an invoice?",{"_55":21328},"cs7eb13df5fe4dabe0","

When you deliver an item to a business customer, it is mandatory to issue a correct invoice. Since you are the party fulfilling the delivery to the customer, it is your responsibility to issue a proper invoice. Read more about the Dutch invoice requirements from the Dutch Tax and Customs Administration.

Is the Chamber of Commerce or VAT number unknown? This means the customer did not provide it when ordering. As a partner, you are not obliged to include this on the invoice.

",{"_312":21331},{"_314":21332,"_53":21333,"_318":21335},"Example invoices",{"_55":21334},"cs85c4de9d45df9b21","example-invoices",{"_493":21337},{"_27":21338,"_53":21339,"_119":21341},"Invoice examples",{"_55":21340},"cs6ad1c8333b9c2d3b","

Below you will find two example invoices:

",{"_312":21343},{"_314":21344,"_53":21345,"_318":21347},"How to send",{"_55":21346},"cs75a5972360d2872b","how-to-send",{"_493":21349},{"_27":21350,"_53":21351,"_119":21353},"How to send an invoice",{"_55":21352},"cs33135feca274cd7d","

To meet your legal obligations, you need to upload the invoice to your seller account. For every order, it is automatically indicated whether the order was placed from a business account. This way, you immediately see if you need to include an invoice. Additionally, the customer can directly request an invoice via a button in their customer account. A customer does not have to have ordered as a business customer to request an invoice. It is also mandatory to include an invoice for cross-border sales.

As soon as the customer requests an invoice via the button, you will receive the request under ‘Invoice requests’ in the ‘Orders’ tab of your seller account. You will then automatically receive all the information you need to prepare the invoice. You send the invoice to the customer by uploading it to the invoice request. The invoice will then automatically become available in the customer account.

Good to know: invoice requests must be answered within 24 hours by uploading the invoice to your seller account or via the Retailer API. You can also upload invoices directly after shipping the order via the Retailer API. This allows the customer to download the invoice directly from their customer account and prevents you from receiving invoice requests. An invoice request is only closed by uploading the invoice, even if the order has been cancelled.

",{"_343":21355},{"_27":8364,"_53":21356,"_119":21358,"_349":513,"_302":351,"_280":21359},{"_55":21357},"csa6b8311b0a85c97f","

If you are unable to send the invoice via the invoice request because the file is considered unsafe, please follow these steps:

1. Save the file as ‘print to PDF’. You do this by opening the file and then clicking ‘print’.

2. From the list of printers, choose ‘print to PDF’.

3. Click ‘print’. You will then be asked where you want to save the PDF file.

4. Save the file.

5. You now have a simplified PDF file that is suitable for sending via the customer request.

For Mac users: use the ‘Preview’ application and choose ‘Export to PDF’ from the ‘File’ menu.

",{"_39":21360,"_37":38},{"_27":118,"_42":118},{"_312":21362},{"_314":21363,"_53":21364,"_318":21366},"Invoice requirements",{"_55":21365},"csec05ea88f6f8e3dc","invoice-requirements",{"_493":21368},{"_27":21369,"_53":21370,"_119":21372},"What information should you include on an invoice?",{"_55":21371},"cs91959a19498b5f5a","

On the website of the Dutch Tax and Customs Administration, you will find all invoice requirements. An invoice must contain at least the following:

The invoice number
The bol order number associated with this order (found under ‘Invoice requests’ or ‘Upload’)
The date the item was delivered
Your full (legal) name, address, and contact details
Your Chamber of Commerce number
Your company's VAT identification number
The customer's full name and billing address*
A valid VAT identification number of the customer (only for foreign customers for an intra-community supply of goods)*
The quantity of items delivered
A description of each item delivered
The sales amount excluding VAT
The VAT rates
The VAT amount (if applicable: VAT amount due per VAT rate)
The total amount including VAT
A statement if there is an intra-community supply of goods

",{"_312":21374},{"_314":21375,"_53":21376,"_318":21378},"Belgian partner selling to Belgian business customers",{"_55":21377},"cs05eb78b788b0c5c0","belgian",{"_493":21380},{"_27":21381,"_53":21382,"_119":21384},"Are you a Belgian partner and do you sell to Belgian business customers?",{"_55":21383},"cs2ce295a340fba2ae","

From 1 January 2026, new legislation will apply in Belgium. Belgian partners will need to issue B2B invoices via structured electronic invoicing. This is a legal requirement for all transactions between Belgian VAT-registered companies. An BTW invoice via our platform will no longer be accepted. Make sure to update your invoicing systems on time and take other necessary steps, such as connecting to a Peppol Access Point. You send an e-invoice directly to the customer via the Peppol network, without the intervention of bol.

The e-invoicing obligation only applies to sales to Belgian business customers. You do not need to send an e-invoice for sales to private customers in Belgium.

Ensure that you adapt your invoicing systems and take other precautions, such as connecting to a Peppol Access Point. For more information about e-invoicing in Belgium, see the link below to the website of the Federale Overheidsdienst (FOD) or contact your own advisor.

For more information about e-invoicing: e-invoicing en FAQ – e-invoice.

",{"_493":21386},{"_27":21387,"_53":21388,"_119":21390},"Billing requirements",{"_55":21389},"cs64600856de0e28cf","

Read more about the Dutch invoicing requirements of the Dutch Tax Administration.

",{"_343":21392},{"_27":5206,"_53":21393,"_119":21395,"_349":350,"_302":351,"_280":21396},{"_55":21394},"csc5b8fe1c445364f6","

Do not include an account number on the invoice. The customer pays bol as usual, based on the automatically sent payment overview. Your costs, such as commission and shipping costs, should also not be mentioned on the invoice for the customer.

",{"_39":21397,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[21401,21402,21403,21404,21405,21406,21407,21408],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"invoice-for-business-customers","Invoice for business customers","2026-04-28T08:42:00.776Z","/en/idp/invoice-for-business-customers",{"_162":21414,"_164":98,"_165":166,"_90":108},"2026-04-28T08:42:05.971Z",{"_55":21416},"cs21109aa158cff965",[],"2026-03-30T11:18:59.404Z",[21420],{"_105":238,"_55":21421,"_90":108,"_92":21422,"_94":38,"_88":184,"_95":21423,"_97":112,"_113":38,"_114":21424,"_244":21425,"_116":21432,"_209":21433,"_120":21434,"_122":21435,"_27":21444,"_154":21445,"_156":21446,"_158":297,"_39":21447,"_160":21448},"blt648a2714e7e76ed3",{},"2026-01-29T11:20:44.572Z","An excellent customer experience is essential for your success as a partner. On the following pages, you will find all the necessary information to best serve your customers, from the first point of contact to the correct handling of invoices.",[21426],{"_493":21427},{"_27":21428,"_119":21429,"_53":21430},"What would you like to know more about? ","

",{"_55":21431},"cs207b35bc8ac42ea9",{"_27":118,"_119":118},"Everything about customer contact, service, and (VAT) invoices for partners",[],[21436,21437,21438,21439,21440,21441,21442,21443],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":20935},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"customer-contact-and-vat-invoices","Customer contact and (VAT) invoices","2026-04-28T13:54:39.654Z","/en/idp/customer-contact-and-vat-invoices",{"_162":21449,"_164":297,"_165":166,"_90":108},"2026-04-28T13:54:48.323Z",[],"Klantcontact en (BTW)facturen",{"_162":21453,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:16.292Z",{"_105":233,"_55":21455,"_90":108,"_92":21456,"_94":38,"_88":110,"_169":21457,"_95":21733,"_97":297,"_102":21734,"_120":21762,"_27":21763,"_156":21764,"_158":297,"_160":21765},"blt5580805dfd901ceb",{},[21458,21576,21696],{"_102":21459,"_53":21573,"_169":21575},[21460],{"_105":238,"_55":21461,"_90":108,"_92":21462,"_94":38,"_88":184,"_95":21463,"_97":1961,"_113":38,"_114":21464,"_244":21465,"_116":21557,"_209":118,"_120":21558,"_122":21559,"_27":21567,"_154":21568,"_156":21569,"_158":409,"_39":21570,"_160":21571},"blt6618fcb0b91aa06a",{},"2026-03-24T19:06:21.456Z","If you sell goods via the bol platform and your company is established outside of the EU, you need to be aware of the deemed supplier rule for EU VAT purposes.",[21466,21471,21477,21483,21491,21497,21503],{"_493":21467},{"_27":118,"_53":21468,"_119":21470},{"_55":21469},"csd1087d2b302d6d63","

This rule makes online marketplaces such as bol the deemed supplier for VAT purposes in specific cases. This means that bol, rather than partners, is responsible for charging, collecting, and remitting VAT on your sales.

If your company is established in the EU, and all your items are shipped from an EU country, the deemed supplier rule does not apply to you. In that case, the additional explanation below is not relevant for you.

",{"_493":21472},{"_27":21473,"_53":21474,"_119":21476},"When does the deemed supplier rule apply?",{"_55":21475},"cs6391d7d8019462dd","

Bol is considered the deemed supplier for VAT purposes in 2 situations:

Goods shipped from within the EU: You’re established outside the European Union (without a fixed establishment in the EU) and are supplying goods from an EU fulfilment centre to EU customers. Please note that currently, bol only allows non-EU sellers established in China, Turkey, and the UK;
Goods shipped from a non-EU country: You’re shipping your goods – with a value of max. € 150 – directly from a non-EU country to EU customers.For this rule to apply, it doesn’t matter whether your business is established in the EU or in a non-EU country. Please note that bol does not allow direct shipments from a non-EU country to EU customers. Shipments to bol customers must be sent from EU stock.

If neither of the above scenarios applies to you, you are responsible for VAT collection and reporting on your sales via the bol platform.

",{"_493":21478},{"_27":21479,"_53":21480,"_119":21482},"How does the deemed supplier rule work?",{"_55":21481},"cs91cac2ad20010747","

Under this rule, a transaction is split into 2 sub-transactions:

Fictitious sale by a partner to bol
You(the seller) are deemed to sell your goods to bol. However, this is a fictitious sale, meaning there is no actual movement of the goods between you and bol. Bol will generate a self-billing invoice on behalf of you as the seller for this fictitious sale where bol will withhold the VAT amount from the sales price paid by the customer. You can read more about bol’s invoice handling here.
Fictitious sale by bol to the customer
For VAT purposes, bol (the marketplace) is deemed to sell goods to the customer. Bol will charge and collect the VAT on the sale from the country the goods are shipped to.

",{"_343":21484},{"_27":21485,"_53":21486,"_119":21488,"_349":504,"_302":5893,"_280":21489},"Important!",{"_55":21487},"cs1cfdecbca88ec79a","

While the transaction is split for VAT purposes, the actual legal sale still happens between the partner and the customer. This means that, for example, the contractual obligations, product safety, and warranties of the product remain with the seller (you).

",{"_39":21490,"_37":38},{"_27":118,"_42":118},{"_493":21492},{"_27":21493,"_53":21494,"_119":21496},"My sales are in scope of the deemed supplier rule, what does this mean?",{"_55":21495},"cs6061fce998c69b29","

No VAT responsibility for the final sale to the customer – you are not responsible for charging and remitting the VAT due on your sales to customers of the bol platform to local tax authorities. Bol will withhold the VAT due on your sales through our platform and pay the VAT to the local tax authorities of the country the goods are shipped to.
Invoicing – you do not have to issue invoices for your sales via the bol platform, as bol will issue the relevant (self-billing) invoices that apply to the deemed supplier transactions. Ensure your accounting system is set up to handle self-billing invoices from bol for the fictitious sale of the goods by you to bol;
This rule only applies to VAT – Understand that while the VAT liability for the sale shifts to bol, it does not affect any other legal, regulatory, or tax obligation you may have. For example, you are still the seller of the product when it comes to product safety, warranties, and returns.

",{"_493":21498},{"_27":21499,"_53":21500,"_119":21502},"Next steps",{"_55":21501},"csaba12b40b425f21e","

Please consult a tax advisor if you want to further understand the VAT obligations for your specific situation.

",{"_874":21504},{"_876":877,"_53":21505,"_880":21507,"_881":21508},{"_55":21506},"cs4c878d4ad493c3e5","

about the deemed supplier rule for EU VAT purposes

",[21509,21517,21525,21533,21541,21549],{"_1011":21510},{"_1013":21511,"_53":21512,"_1017":21514,"_280":21515},"I’m established in an EU country. Do the deemed supplier rules also apply to me?",{"_55":21513},"cs60f342d477863e02","

If you ship goods that represent a certain value from a non-EU country, your sales fall in scope of the deemed supplier rule. Please note however that direct shipments from non-EU countries to our customers are not allowed.

",{"_39":21516,"_37":38},{"_27":118,"_42":118},{"_1011":21518},{"_1013":21519,"_53":21520,"_1017":21522,"_280":21523},"What are all EU countries?",{"_55":21521},"cs3a57a5449c12cae5","

You can find an overview of all EU-countries here.

",{"_39":21524,"_37":38},{"_27":118,"_42":118},{"_1011":21526},{"_1013":21527,"_53":21528,"_1017":21530,"_280":21531},"What are the other consequences if bol is the deemed supplier for my sales via the bol platform?",{"_55":21529},"csb72db7b6acbf5ba5","

The deemed supplier rule only applies for EU VAT purposes. It does not affect any other legal, regulatory, or tax/customs obligations you may have. Please consult a tax advisor if you need help with understanding the consequences for your specific situation.

",{"_39":21532,"_37":38},{"_27":118,"_42":118},{"_1011":21534},{"_1013":21535,"_53":21536,"_1017":21538,"_280":21539},"How does bol determine the VAT amount withheld from my pay-out?",{"_55":21537},"cs25525f7bc1038965","

The VAT amount that is withheld from the pay-out to you is equal to the VAT amount that is due on the sales to the customer. This VAT amount depends on the location the goods are shipped to (Belgium or the Netherlands) and the type of the product being shipped, as different VAT rates apply depending on the product category.

",{"_39":21540,"_37":38},{"_27":118,"_42":118},{"_1011":21542},{"_1013":21543,"_53":21544,"_1017":21546,"_280":21547},"Does bol provide tax advice? ",{"_55":21545},"csad10b63d88299620","

Unfortunately, bol does not provide tax advice of any kind. Always seek professional guidance for your specific tax situation.

",{"_39":21548,"_37":38},{"_27":118,"_42":118},{"_1011":21550},{"_1013":21551,"_53":21552,"_1017":21554,"_280":21555},"Where can I get more information?",{"_55":21553},"cs7b63e0ade5a7bd27","

For further general information about the deemed supplier rule, please visit this website If you have specific questions to assess the tax consequences for your business, please consult a tax advisor.

",{"_39":21556,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[21560,21561,21562,21563,21564,21565,21566],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":152},"understanding-the-deemed-supplier-rule-for-eu-vat-purposes","Understanding the deemed supplier rule for EU VAT purposes","2026-04-28T14:30:16.338Z","/en/idp/understanding-the-deemed-supplier-rule-for-eu-vat-purposes",{"_162":21572,"_164":98,"_165":166,"_90":108},"2026-05-11T08:47:23.342Z",{"_55":21574},"cs7cfd03422c83df09",[],{"_102":21577,"_53":21693,"_169":21695},[21578],{"_105":238,"_55":21579,"_88":2407,"_90":108,"_92":21580,"_94":38,"_95":21581,"_97":1961,"_113":38,"_114":21582,"_244":21583,"_116":21678,"_209":118,"_120":21679,"_122":21680,"_27":21688,"_154":21586,"_156":21689,"_158":1961,"_39":21690,"_160":21691},"blt453cd804cb2273cf",{},"2026-03-24T19:22:49.110Z","If your company is based outside the EU and you sell via bol, your invoice will work a little differently. This page explains how we handle invoicing and self-billing for non-EU partners, what to expect, what’s included and what actions you may need to take.",[21584,21590,21597,21603,21622,21628],{"_493":21585},{"_27":21586,"_53":21587,"_119":21589},"Sales and self-billing invoice non-EU partner",{"_55":21588},"cs1104e1d8cbf32397","

When an order is placed, the customer pays bol, after which you receive the sales amount from us, minus the VAT on the sales and other costs incurred. You can find an overview of all income and expenses on your combined sales and self-billing invoice (‘Invoice’), which you receive in your seller account every invoicing period.

You will receive our invoice on the 1st day of every invoicing period (monthly or every 2 weeks). This is the invoice for the previous month. The outstanding amount will be paid to you on the next business day after receiving this invoice. Depending on the bank’s processing time, it may take up to 3 business days for the payment to be credited to your account.

You can find the invoice in your seller account, under the ‘Financiën / Finance’ menu. You can also download the invoice and associated specifications there.

",{"_343":21591},{"_27":5206,"_53":21592,"_119":21594,"_349":504,"_302":351,"_280":21595},{"_55":21593},"cse884b3da06663469","

The invoice is finalised on the 1st or 15th of every month. The invoice will then disappear from your seller account for a few hours. The invoice will be available again around noon.

",{"_39":21596,"_37":38},{"_27":118,"_42":118},{"_493":21598},{"_27":21599,"_119":21600,"_53":21601},"The combined sales and purchase invoice (self-billing) for a non-EU partner","

The invoice consists of 2 separate components:

Our sales (our sales invoice) – the costs you incur related to the use of bol.
Your sales to us (self-billing invoice) – summary of your revenues.

",{"_55":21602},"csef82f6b33aee744d",{"_8080":21604},{"_27":118,"_119":118,"_181":21605,"_53":21620},[21606],{"_181":21607,"_53":21617,"_205":21619,"_8100":118},{"_55":21608,"_88":261,"_27":21609,"_195":8174,"_97":1961,"_158":1961,"_95":21610,"_156":21610,"_187":188,"_191":21611,"_193":21609,"_92":21612,"_185":38,"_120":21613,"_160":21614,"_39":21616},"bltd3d2976b6e55736b","Example-invoice-non-EU-partnerplatform-1920x2715.jpg","2026-03-24T19:16:32.194Z","321739",{},[],{"_162":21615,"_164":1961,"_165":166,"_90":108},"2026-03-24T19:20:10.879Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd3d2976b6e55736b/69c2e31058bc9ed0c155b3ee/Example-invoice-non-EU-partnerplatform-1920x2715.jpg",{"_55":21618},"cs85d33515569033f7","Invoice",{"_55":21621},"cs0920fd2c5edab5e2",{"_493":21623},{"_27":21624,"_53":21625,"_119":21627},"The costs incurred",{"_55":21626},"cs1011da21a4a194c1","

The costs incurred are the sum of all costs incurred during the invoicing period. These costs are related to the use of bol.

Our costs, such as commissions, are listed separately by bol. Our sales will be invoiced without VAT, because the supply of services to partners established outside of the EU is outside the scope of EU VAT. Any returns will be settled in the month that you process a returned item. If you would like more insight into the invoice you receive from us, you can download the corresponding invoice specification in your seller account.

To sum up: we have costs that we always invoice, such as the commission and the correction of the commission. Then, sometimes, we also include the fees for additional bol services in the invoice, if applicable.

Our sales part of the invoice (always included):

Commission\n
For every item you sell, you pay a commission, consisting of a fixed amount and a percentage of the sales price.
Correction commission\n
When a customer has returned an item or lost a shipment, the previously charged commission will be corrected.

Your revenue part of the invoice (always included, this is the self-billing part of the invoice):

The revenue part of the invoice reflects the fictitious sales of the items by you to bol for which we generate a self-billing invoice on behalf of you. In short, your revenues are the sum of all confirmed orders, all returned or Lost in Mail orders, and the VAT amount that we withheld. Together this makes: your total revenue.

Sales price of item(s), received from customers\n
The price of the item that bol has collected from the customer. This amount includes the VAT that bol collects and pays to the tax authorities.
Correction sales price item(s)\n
If a customer has returned an item or lost a shipment, the previously paid sales price will be withheld. Again, this amount includes the VAT that bol has collected and paid to the tax authorities.
VAT withheld in relation to the sales price of item(s)

This is the VAT amount that is due on the sales to the customer. Bol pays this VAT to the local tax authorities, so no action is needed from your side.

Correction of VAT withheld in relation to the sales price of item(s)

This is the VAT amount that is included in the returns that bol initially had collected and paid to the tax authorities.

",{"_874":21629},{"_876":877,"_53":21630,"_880":21632,"_881":21633},{"_55":21631},"cs3d5412d157cf6da4","

about sales and billing for non‑EU partners

",[21634,21641,21648,21655,21663,21671],{"_1011":21635},{"_1013":21527,"_53":21636,"_1017":21638,"_280":21639},{"_55":21637},"cs2e4fb3fdea0edd56","

",{"_39":21640,"_37":38},{"_27":118,"_42":118},{"_1011":21642},{"_1013":21535,"_53":21643,"_1017":21645,"_280":21646},{"_55":21644},"cs196252440306d777","

The VAT amount that is withheld from the pay-out to you is equal to the VAT amount that is due on the sales to the customer. This VAT amount depends on the location the goods are shipped to (Belgium or the Netherlands) and the type of the product being shipped as different VAT rates apply depending on the product category.

",{"_39":21647,"_37":38},{"_27":118,"_42":118},{"_1011":21649},{"_1013":21511,"_53":21650,"_1017":21652,"_280":21653},{"_55":21651},"cscc619ead1cb63973","

If you ship goods of max. € 150 from a non-EU country directly to the EU customer, your sales fall within the scope of the deemed supplier rule. Please note however that this model is not allowed at bol.

",{"_39":21654,"_37":38},{"_27":118,"_42":118},{"_1011":21656},{"_1013":21657,"_53":21658,"_1017":21660,"_280":21661},"What are all EU countries? You can find an overview of all EU-countries here.",{"_55":21659},"cs6bd91e0e1f20ec7f","

You can find an overview of all EU-countries here.

",{"_39":21662,"_37":38},{"_27":118,"_42":118},{"_1011":21664},{"_1013":21665,"_53":21666,"_1017":21668,"_280":21669},"Does bol provide tax advice?",{"_55":21667},"csd2524f7948a0b86a","

Unfortunately, bol does not provide tax advice of any kind. Always seek professional guidance for your specific tax situation.

",{"_39":21670,"_37":38},{"_27":118,"_42":118},{"_1011":21672},{"_1013":21551,"_53":21673,"_1017":21675,"_280":21676},{"_55":21674},"cs386a70cb9281113a","

",{"_39":21677,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[21681,21682,21683,21684,21685,21686,21687],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":152},"sales-and-self-billing-invoice-non-eu-partner","2026-03-24T19:24:07.380Z","/en/idp/sales-and-self-billing-invoice-non-eu-partner",{"_162":21692,"_164":1961,"_165":166,"_90":108},"2026-03-24T19:24:11.458Z",{"_55":21694},"csb0f4a0cdd8f32806",[],{"_102":21697,"_169":21730,"_53":21731},[21698],{"_105":238,"_55":21699,"_88":110,"_90":108,"_92":21700,"_94":38,"_95":21701,"_97":1961,"_113":38,"_114":21702,"_244":21703,"_116":21714,"_209":118,"_120":21715,"_122":21716,"_27":21724,"_154":21725,"_156":21726,"_158":98,"_39":21727,"_160":21728},"bltac29b79b7ff53cec",{},"2026-03-24T19:27:36.633Z","If your company is based outside the EU and you sell goods via the bol platform, the EU deemed supplier rule for VAT may apply. On this page, you’ll find what this means for invoicing and your administration, so you stay compliant with less effort.",[21704,21709],{"_493":21705},{"_27":118,"_53":21706,"_119":21708},{"_55":21707},"csf89f1dcd1fa73bf0","

For partners where bol is the deemed supplier for EU VAT purposes, the following invoice procedures will apply:

Sales invoice to the customer\n
For the goods that you sell through our platform, bol will send a sales invoice to the customer. This means that the customer receives an invoice from bol, which includes the VAT amount due. Therefore, you don’t have to send invoices to customers yourself.
Fictitious purchase by bol\n
Bol will issue a self-billing invoice for the fictitious purchase of the goods on your behalf. The fictitious purchase price as stated on the self-billing invoice is equal to the sales price minus the VAT amount that we withheld on the sale. We pay this VAT to the local tax authorities. You can find more information on our invoicing process here.

Key points to note:

VAT remittance: within this process, bol will collect and remit the VAT on your sales to the tax authorities

No invoices have to be issued: you don’t have to issue any invoices, bol will handle these responsibilities, which simplifies your compliance

Set-up accounting system: ensure your accounting system is set up to handle self-billing invoices from bol for the fictitious sales of the goods by you to bol\n

",{"_493":21710},{"_27":21499,"_53":21711,"_119":21713},{"_55":21712},"csabffac7d27ef9d26","

If you have any further questions about how these rules affect your administration, please consult your bookkeeper or tax advisor.

",{"_27":118,"_119":118},[],[21717,21718,21719,21720,21721,21722,21723],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":152},"invoicing-procedure-when-eu-vat-deemed-supplier-rule-applies","Invoicing procedure when EU VAT deemed supplier rule applies","2026-04-08T14:55:20.456Z","/en/idp/invoicing-procedure-when-eu-vat-deemed-supplier-rule-applies",{"_162":21729,"_164":98,"_165":166,"_90":108},"2026-04-08T14:55:26.100Z",[],{"_55":21732},"cs363ecf441b8032cd","2026-04-01T13:59:15.566Z",[21735],{"_105":238,"_55":21736,"_90":108,"_92":21737,"_94":38,"_88":261,"_95":21738,"_97":297,"_113":38,"_114":21739,"_244":21740,"_116":21741,"_209":21742,"_120":21743,"_122":21747,"_27":21757,"_154":21758,"_156":21738,"_158":297,"_39":21759,"_160":21760},"bltbfa76bc34e3e7c8a",{},"2026-03-30T14:33:12.235Z","If you sell via bol and your company is based outside the EU, specific VAT and invoicing rules apply to you. These pages explain how the deemed supplier rule works, what it means for your invoices, and what you need to arrange on your end.",[],{"_27":118,"_119":118},"VAT and invoicing explained for non-EU partners ",[21744,21745,21746],"finance","non-eu","btw",[21748,21749,21750,21751,21752,21753,21754,21755,21756],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18777},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"partner-non-eu","Partner established in a non-EU country ","/en/idp/partner-non-eu",{"_162":21761,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:15.502Z",[],"Partner buiten de EU","2026-04-08T14:00:44.483Z",{"_162":21766,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:16.282Z",{"_105":233,"_55":21768,"_27":21769,"_102":21770,"_169":21797,"_120":22127,"_90":91,"_97":98,"_158":98,"_95":22128,"_156":22129,"_92":22130,"_88":110,"_94":38,"_160":22131},"blt669937776764e02f","Beleid om jouw verkoopaccount",[21771],{"_105":238,"_55":21772,"_88":2407,"_90":108,"_92":21773,"_94":38,"_95":21774,"_97":112,"_113":38,"_114":21775,"_244":21776,"_116":21777,"_209":21778,"_120":21779,"_122":21780,"_27":21791,"_154":21792,"_156":21793,"_158":98,"_39":21794,"_160":21795},"blt8babbb88e2591cf2",{},"2026-04-23T09:39:50.453Z","Read more about your seller account settings, how to close it, and how to file an official complaint.",[],{"_27":118,"_119":118},"Explanation of settings, closing your seller account, and complaints",[],[21781,21782,21783,21784,21785,21786,21787,21788,21789,21790],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":152},{"_125":145,"_127":150},"seller-account-policy","Policy regarding your seller account","2026-04-24T08:04:06.597Z","/en/idp/seller-account-policy",{"_162":21796,"_164":98,"_165":166,"_90":108},"2026-04-24T08:04:10.796Z",[21798,21942,22027],{"_102":21799,"_53":21939,"_169":21941},[21800],{"_105":238,"_55":21801,"_90":108,"_92":21802,"_94":38,"_88":532,"_95":21803,"_97":112,"_113":38,"_114":21804,"_244":21805,"_116":21922,"_209":118,"_120":21923,"_122":21924,"_27":21933,"_154":21934,"_156":21935,"_158":409,"_39":21936,"_160":21937},"blt0e165188d4db532c",{},"2026-01-12T09:25:46.157Z","On this page, you will find information about your company details in the account settings.",[21806,21812,21817,21838,21844,21851,21857,21862,21868,21874,21880,21886,21892,21898,21904,21910,21916],{"_312":21807},{"_314":21808,"_53":21809,"_318":21811},"Company details",{"_55":21810},"cs2bb4ae1eda461028","company-details",{"_493":21813},{"_27":21808,"_53":21814,"_119":21816},{"_55":21815},"csd6fb82461d411480","

You can find your company details in your account under 'Settings' in the 'Company details' section.

",{"_8080":21818},{"_27":118,"_53":21819,"_119":118,"_181":21821},{"_55":21820},"cse08578ce7b6ceac8",[21822],{"_181":21823,"_53":21835,"_205":21837,"_8100":118},{"_55":21824,"_88":2407,"_195":262,"_27":21825,"_97":8089,"_158":190,"_95":21826,"_156":21827,"_187":266,"_191":21828,"_193":21829,"_92":21830,"_185":38,"_120":21831,"_160":21832,"_39":21834},"blt46da457d3435cfb8","Bedrijfsgegevens","2025-10-28T13:55:11.723Z","2025-10-28T15:38:10.107Z","57905","Screenshot-2024-05-07-092950.png",{},[],{"_162":21833,"_164":264,"_165":166,"_90":108},"2026-01-12T10:12:13.766Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt46da457d3435cfb8/6900cb3f849723bf7847ecc3/Screenshot-2024-05-07-092950.png",{"_55":21836},"cscae23f9b991e74df","Screen where a user enters company details in an online form, with fields for company name, address, and contact information.",{"_312":21839},{"_314":21840,"_53":21841,"_318":21843},"Chamber of Commerce number",{"_55":21842},"cs7ff0b51be704ebdf","change-chamber-of-commerce",{"_343":21845},{"_27":5889,"_53":21846,"_119":21848,"_349":4803,"_302":351,"_280":21849},{"_55":21847},"cs0d40487c55592320","

Is your company not located in the Netherlands or Belgium? Please contact Partnerservice to change your Chamber of Commerce or VAT number.

",{"_39":21850,"_37":38},{"_27":118,"_42":118},{"_493":21852},{"_27":21853,"_53":21854,"_119":21856},"Changing your Chamber of Commerce number",{"_55":21855},"cs282c9468ab3087a4","

In certain cases, it is possible to change your Chamber of Commerce number yourself in your seller account via 'Settings' under 'Company details'. The Chamber of Commerce number of your seller account(s) can only be changed if the business structure changes due to expansion, with the original owner remaining involved as an owner under the new Chamber of Commerce number.

Follow the steps and confirm the change via 'Two-step verification'. As soon as your Chamber of Commerce number has been changed, we will retrieve your new data from the Chamber of Commerce. Your company name and registered address will then be automatically updated.

Please note: if you have multiple seller accounts, you will change the Chamber of Commerce number for all seller accounts that have the same Chamber of Commerce number.

",{"_493":21858},{"_27":118,"_53":21859,"_119":21861},{"_55":21860},"cs70822de3e2c95fa3","

As a sole proprietorship, the company is often registered at a private address. It is therefore possible to provide a different address to the Chamber of Commerce and then have bol process this. Do you want to know more about how to shield your private address? You can find more information here.

Have you shielded your private address, but has bol not yet processed this? You can request this update yourself in the seller account under 'Company details'. By clicking on 'Refresh data', your most recent information will automatically be retrieved from the Chamber of Commerce (for Dutch partners) or the KBO (for Belgian partners).

",{"_312":21863},{"_314":21864,"_53":21865,"_318":21867},"VAT number",{"_55":21866},"cs4e9b441357e1d075","change-vat-number",{"_493":21869},{"_27":21870,"_53":21871,"_119":21873},"Changing your VAT number",{"_55":21872},"csa2779c272a6cd57b","

Dutch and Belgian partners can easily change their VAT number in the seller account via 'Settings' under 'Company details', and then confirm via 'Two-step verification'. We will check if the number you entered is valid.

Please note: if you have multiple shops, you will change the VAT number for all shops that have the same Chamber of Commerce or VAT number.

",{"_312":21875},{"_314":21876,"_53":21877,"_318":21879},"Company name or registered address",{"_55":21878},"cs83bfc4867b14470a","change-company-name-registered-address",{"_493":21881},{"_27":21882,"_53":21883,"_119":21885},"Changing your company name or registered address",{"_55":21884},"csba30548ddb88e6e9","

It may be that you have changed your company name or registered address in the trade register. In that case, the information on your seller page is no longer correct. You can request this information update yourself in the seller account under 'Company details'. By clicking on 'Refresh data', your most recent information will automatically be retrieved from the Chamber of Commerce (for Dutch partners) or the KBO (for Belgian partners). You will immediately see the new data, and also when this information was last refreshed.

",{"_493":21887},{"_27":21888,"_53":21889,"_119":21891},"Cross-national company changes",{"_55":21890},"csc32c6fe4482b7e7c","

Unfortunately, it is not possible to update your account with company details from a different country. This means that you cannot change your existing company information (including company number, VAT number, etc.) to details of a company in another country. If your business has relocated to another country, you should request a new account via ‘Selling via bol as an EU partner‘. We wijzen je erop dat er aanvullende eisen gelden om een EU partner te worden, we kunnen daarom niet garanderen dat het mogelijk is om een nieuw account te verkrijgen als EU partner.

",{"_312":21893},{"_314":21894,"_53":21895,"_318":21897},"Transfer account",{"_55":21896},"cs2f20a23a21f0c596","transfer-account",{"_493":21899},{"_27":21900,"_53":21901,"_119":21903},"Transferring a seller account",{"_55":21902},"cs4c8c83121b849047","

As stated in our General Terms and Conditions, it is not possible to transfer your seller account to a third party. Company details can only be adjusted if the business structure changes due to expansion, with the original owner remaining involved as an owner under the new Chamber of Commerce number. If this is not the case, we cannot process your Chamber of Commerce number change. You can then open a new seller account with the new company details.

To make the above even clearer, here are a few examples where changes are permitted:

From a sole proprietorship to a private limited company (BV)/general partnership (VOF) where the owner remains involved as an owner in the BV/VOF.

Examples where changes are not permitted:

All cases where no original owner remains involved with the new company. This concerns an acquisition and is not permitted.
From a BV to a VOF and from a BV/VOF to a sole proprietorship, because then a part of the company's liability is lost.
From one BV to another BV, because this is considered a new company.
From one sole proprietorship to another sole proprietorship.
From one general partnership (VOF) to another general partnership.

Please note: if you have adjusted your Chamber of Commerce number due to a company expansion, this change cannot be reversed.

If, after verification, it appears that a change violates our terms, the seller accounts to which the change was applied will be closed.

",{"_312":21905},{"_314":21906,"_53":21907,"_318":21909},"Second seller account",{"_55":21908},"cs86be02260c8d2a59","second-seller-account",{"_493":21911},{"_27":21912,"_53":21913,"_119":21915},"Creating a second seller account",{"_55":21914},"cs9beee41f9ff26768","

For creating a second seller account, the same steps apply as when you created your first seller account. When creating a second seller account, you need to consider a few things:

Only 1 unique VAT number per Chamber of Commerce registration is allowed. Do you want to create a second seller account under the same Chamber of Commerce number? Then the VAT number must match the VAT number in your existing seller account.
Do you want to check which VAT number bol has on file in combination with your Chamber of Commerce number? Log in with your other seller account and check under 'Company details' which VAT number we have. Then use this information to open your new seller account.
Make sure you do not have duplicate offers. This means that, when you have multiple seller accounts, the product range or the country of sale must differ per account.
It is not possible to use the same email address as a login for multiple seller accounts. Therefore, when creating a second seller account, you must use a different email address.
Are you selling across borders? Then it is not possible to use a reply number or PO box as a return address. You can find more information about selling across borders here.

",{"_493":21917},{"_27":21918,"_53":21919,"_119":21921},"Creating multiple seller accounts with the same (company) details",{"_55":21920},"cs3b446b6a384ef249","

It is possible to create multiple seller accounts. As a partner, you must meet the following conditions to create multiple seller accounts:

Each of your seller account(s) has successfully completed the GrowStart period (with the exception of the first 2 seller accounts, to allow for a split between the Netherlands and Belgium).
Each of your seller account(s) has 3 strikes or fewer.
Each of your seller account(s) has more than 50 policy points.
Each of your seller account(s) has a rating of 6.0 or higher.

You also need to have a different login email address for each separate seller account, or a different bol- or buyer account. For example, you can choose to – instead of handling all your sales from one account – create different accounts for sales in the Netherlands and for sales in Belgium. Look here for the pros and cons of using multiple accounts. Please note: 'duplicate offers', where you compete with yourself, is not allowed. Click here for more information about the product range policy.

",{"_119":118,"_27":118},[],[21925,21926,21927,21928,21929,21930,21931,21932],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"company-settings","Changing Company Details","2026-05-01T13:03:56.258Z","/en/idp/company-settings",{"_162":21938,"_164":98,"_165":166,"_90":108},"2026-05-05T12:24:11.515Z",{"_55":21940},"cs4fa989ec2b830610",[],{"_102":21943,"_53":22024,"_169":22026},[21944],{"_105":238,"_55":21945,"_90":108,"_92":21946,"_94":38,"_88":532,"_95":21947,"_97":112,"_113":38,"_114":21948,"_244":21949,"_116":22007,"_120":22008,"_122":22009,"_27":22018,"_154":22019,"_156":22020,"_158":98,"_209":118,"_39":22021,"_160":22022},"blt087236aae47af528",{},"2026-01-27T10:19:49.381Z","On this page, you can read how to (temporarily) close your seller account.",[21950,21956,21962,21968,21974,21981,21987,21993,22001],{"_312":21951},{"_314":21952,"_53":21953,"_318":21955},"Temporarily close",{"_55":21954},"cs5440ce670b49820a","temporarily-close-seller-account",{"_493":21957},{"_27":21958,"_53":21959,"_119":21961},"Temporarily close seller account",{"_55":21960},"csfcbdb05ee480c9a9","

You can find your shop status in your account under ‘Settings’. Under ‘Shop status‘, you will find the option to temporarily close your seller account. Once you've set this up, your offer will be temporarily taken offline, preventing customers from placing new orders. Your items will not be removed from your seller account and will remain visible in ‘My offers’. This means no offer or content will be lost. You can find more information about temporarily closing your sales account here.

",{"_312":21963},{"_314":21964,"_53":21965,"_318":21967},"Permanently close",{"_55":21966},"cs18d13280574276a2","permanently-close",{"_493":21969},{"_27":21970,"_53":21971,"_119":21973},"Permanently close seller account",{"_55":21972},"cs3afe512af6300926","

Do you want to stop selling via bol? Send an email to zakelijkverkopen@bol.com to have your seller account permanently closed. Our Partnerservice colleagues can then arrange the closure of your account. Please include the following information:

Sales account number
Login email address
Bank account number
Reason for closure

Alternatively, contact Partnerservice and state that you wish to close your seller account.

",{"_343":21975},{"_27":8364,"_53":21976,"_119":21978,"_349":504,"_302":351,"_280":21979},{"_55":21977},"csf8d6b25e930be630","

It might be useful to first temporarily close your account due to ongoing orders and the 30-day return period.

",{"_39":21980,"_37":38},{"_27":118,"_42":118},{"_312":21982},{"_314":21983,"_53":21984,"_318":21986},"Closure by bol",{"_55":21985},"cs2d71404a6686bbf8","closure-by-bol",{"_493":21988},{"_27":21989,"_53":21990,"_119":21992},"Seller account closure by bol",{"_55":21991},"cs4cdbe5c97b90acd0","

It is possible for your account to be closed by bol. This can happen if you do not adhere to the service standards or the Conditions of Use Professional Sales via bol for an extended period. Violating the conditions of use can lead to the deduction of policy points, where a total of 0 points results in the closure of the seller account. Your seller account can also be closed if you sell under invalid data or if you are not actively selling on the platform for an extended period.

If your account is closed due to not meeting service standards, you will still have 6 weeks of access to your account. If your seller account is closed for any of the other reasons mentioned above, you will still have 8 weeks of access to the account. This allows you to, among other things, download your financial data, handle outstanding customer inquiries, and process return notifications. For your ongoing and delivered orders, the service standards and conditions remain applicable. You can still handle your customers' questions and return requests promptly and adequately.

Do you sell items via Logistics via bol?

Do you still have items in stock at bol's fulfilment center? Then you have 3 more weeks to have these items sent back to you via a request to Partnerservice.

Are you using Vvb services with pickup appointments?

Shipping via bol Complete (Vvb complete) is a subscription service. This means that you must manually disable this service in your account. If you fail to do this, the costs of this subscription will continue to be charged. Bol is not responsible for these costs.

",{"_343":21994},{"_27":21995,"_53":21996,"_119":21998,"_349":4803,"_302":351,"_280":21999},"Financial overview",{"_55":21997},"cs3cc38f448ca9b608","

After closing the seller account, you can only log in to view your financial overview.

",{"_39":22000,"_37":38},{"_27":118,"_42":118},{"_493":22002},{"_27":22003,"_53":22004,"_119":22006},"Reopening or creating a new account",{"_55":22005},"cs4fea6cd2f705ed2e","

If your seller account is closed due to poor performance, it is not possible for the same person to create a new seller account for at least one year. This also applies if using a different company name or a different product range. If multiple seller accounts are closed due to poor performance, you can send a reopening request from the moment the last closed seller account has been closed for one year.

Is your seller account closed due to fraudulent activities or policy violation? Then the seller account will be closed indefinitely. This is often the case when the policy is deliberately violated. In that case, it will no longer be possible to open a new seller account, even under a different company or with a different product range. All other seller accounts under the Chamber of Commerce (KvK) and/or with other matching data will also be closed.

",{"_119":118,"_27":118},[],[22010,22011,22012,22013,22014,22015,22016,22017],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"close-seller-account","Close seller account","2026-02-13T13:10:19.062Z","/en/idp/close-seller-account",{"_162":22023,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:39.345Z",{"_55":22025},"csb00650925c59df53",[],{"_102":22028,"_53":22124,"_169":22126},[22029],{"_105":238,"_55":22030,"_90":108,"_92":22031,"_94":38,"_88":532,"_95":22032,"_97":112,"_113":57,"_114":22033,"_244":22034,"_116":22107,"_120":22108,"_122":22109,"_27":22118,"_154":22119,"_156":22120,"_158":201,"_39":22121,"_209":118,"_160":22122},"bltdc3cb25919db5005",{},"2026-01-21T15:18:43.699Z","A dispute. Although we do everything we can to prevent it, a dispute can naturally arise between bol and a professional seller.",[22035,22044,22049,22055,22061,22067,22073,22079,22085],{"_343":22036},{"_27":5206,"_53":22037,"_119":22039,"_349":504,"_302":351,"_280":22040},{"_55":22038},"csb6d6996f847dde84","

This complaint procedure is for partners*. Are you a customer? Please contact the relevant partner for your order or bol customer service.\r

*Brand owners, Trusted Flaggers under the DSA, and official authorities who disagree with a decision made by bol can also use this complaint procedure. Please note: reports of illegal content can be submitted via the Notice and Take Down procedure.

",{"_39":22041,"_37":57},{"_27":22042,"_42":22043},"To bol customer service","https://www.bol.com/nl/nl/klantenservice/index.html",{"_493":22045},{"_27":118,"_53":22046,"_119":22048},{"_55":22047},"csec4e996e69d3396d","

As a partner, if you have a problem, we naturally want to resolve it as effectively as possible for you. Unfortunately, this isn't always possible. Has your case been fully completed, and you haven't been able to resolve it with the relevant department and/or Partnerservice?

Then you can follow these steps.

Has a decision already been made and the email exchange completed? If not, please discuss with the relevant team or our Partnerservice.
Start a new email to partnerklachten@bol.com. If you change the email address in an existing email to a different one, your email will not reach our team. State in the subject line that it concerns a complaint. Within 30 working days, an employee will contact you to discuss the complaint and work towards a solution together.
Clearly explain in the email what your complaint is about and its details. Also, include the case number in your complaint, not just in the subject line. This is the only way we can address your complaint. This could, for example, be about the handling of email correspondence and/or policy deduction points.

Unfortunately, we cannot process complaints that do not meet the above criteria.

Further complaint procedure

If the complaint is still not resolved to your satisfaction after this, you can submit the complaint to the seller complaints committee by indicating via partnerklachten that you wish to submit an escalation request to the committee. The committee will process your complaint and will make a decision and provide you with feedback within 30 days.
If your complaint is still not resolved, you can submit the issue to an intermediary. This is an external party that mediates between you and bol. It is important to know that you as a partner and bol will each initially pay half of the mediation costs, unless another agreement is made.

For more information, please also refer to the complaint procedure in our general terms and conditions for professional sales.

",{"_493":22050},{"_27":22051,"_53":22052,"_119":22054},"You can also contact an independent body",{"_55":22053},"csae99fe844d4addd3","

Do you disagree with a decision made by bol regarding the enforcement of illegal content, such as items or content? Then you can submit a complaint to an independent dispute resolution body outside of court. More information on this can be found on the website of the European Commission.

",{"_493":22056},{"_27":22057,"_53":22058,"_119":22060},"What is a mediator?",{"_55":22059},"cs3331085c66614ad8","

A mediator is a professional who, as a neutral third party, assists parties in resolving a specific dispute. This person does not make the decision and is therefore not a judge or arbitrator.

",{"_493":22062},{"_27":22063,"_53":22064,"_119":22066},"How does such a process work?",{"_55":22065},"csed72ecfda861b7be","

Mediation is a voluntary and confidential process. bol and the professional seller jointly appoint a mediator. We then conclude an agreement. We each pay half of the mediator's costs, unless another arrangement is made. We aim to reach a solution in one or more meetings with the help of the mediator.

",{"_493":22068},{"_27":22069,"_53":22070,"_119":22072},"What is the outcome of mediation?",{"_55":22071},"csa8cf815c37d427d0","

Most business mediations lead to a solution, meaning we as parties do not have to go to court. This saves us a lot of costs and loss of time.

",{"_493":22074},{"_27":22075,"_53":22076,"_119":22078},"Who are the mediators?",{"_55":22077},"csb3eeb9e17c9cd2fa","

Online platforms, such as bol, are legally obliged to state the names of independent mediators in their general terms and conditions, with whom they aim to resolve disputes with their business partners. bol has found 2 mediators who have indicated their willingness to mediate for issues between us and our business partners. This initially takes place online, but in-person mediation is also possible. Agreements have been made with these individuals regarding their availability, the duration of a mediation, and the costs: a fixed amount of € 750,- + VAT per party for online mediation for issues with a financial interest up to € 100,000,-**

These mediators are:

mr. Bart Neervoort, MfN Registered Mediator (NL) https://www.linkedin.com/in/bartneervoort/?locale=en_US
mr. Willem Meuwissen, recognized mediator by the Federal Mediation Commission (Be) https://www.linkedin.com/in/willem-meuwissen-66971a1b/

They both have no ties to bol and are therefore completely independent. They are affiliated with the European Platform for Online Mediation e-pom. This platform was established by independent mediators from all over Europe.

",{"_493":22080},{"_27":22081,"_53":22082,"_119":22084},"Register an issue?",{"_55":22083},"cs6434dce9fa654210","

If you, as a business partner, want to register an issue for mediation, go to www.e-pom.eu. There you will find a step-by-step plan:

You fill in your details, provide a brief description of the issue, and upload the documents.
You pay administrative costs (€ 250,- + VAT) and choose the mediator.
bol is contacted by e-POM to briefly describe our view on the issue and also to pay administrative costs (€ 250,- + VAT).
As parties, we both receive a draft mediation agreement and an invoice for the costs (€ 500,- + VAT) from the mediator.
The mediator invites both of us for an individual introductory meeting via video call.
This is followed by one or more joint follow-up meetings via video call.
If an agreement is reached, the arrangements are put in writing and signed by both of us. These agreements are binding for both parties.

* In the Netherlands, the terms mediator/mediation are used. In Belgium, the terms 'bemiddelaar/bemiddeling' (mediator/mediation) are used. It means the same thing.** For higher amounts and/or in-person mediation, separate fee agreements are made.

",{"_8080":22086},{"_27":118,"_53":22087,"_119":118,"_181":22089},{"_55":22088},"csa62476ef99e9c8bf",[22090],{"_181":22091,"_53":22104,"_205":22106,"_8100":118},{"_55":22092,"_88":2407,"_195":22093,"_27":22094,"_97":264,"_158":930,"_95":22095,"_156":22096,"_187":266,"_191":22097,"_193":22098,"_92":22099,"_185":38,"_120":22100,"_537":118,"_160":22101,"_39":22103},"blt4b62e3d1486d7a20","blt48a2f644768f34f0","Partnercomplaints-2024.png","2026-01-21T15:32:16.667Z","2026-03-18T14:53:31.272Z","505229","Overview_Partner_Complaints.png",{},[],{"_162":22102,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:43.585Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4b62e3d1486d7a20/69babc6b65cf380bbd1f867f/Overview_Partner_Complaints.png",{"_55":22105},"csd49f7a9c019bd121","Overview partner complaints 2024.",{"_27":118,"_119":118},[],[22110,22111,22112,22113,22114,22115,22116,22117],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"official-complaint-procedure-for-partners","Official complaint procedure for partners","2026-01-27T13:04:27.919Z","/en/idp/official-complaint-procedure-for-partners",{"_162":22123,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:39.337Z",{"_55":22125},"csa71fdf8d10a8fe4f",[],[],"2026-04-23T09:36:53.813Z","2026-04-23T09:38:01.693Z",{},{"_162":22132,"_164":98,"_165":166,"_90":108},"2026-04-24T08:03:24.877Z",{"_102":22134,"_53":22174,"_169":22176},[22135],{"_105":174,"_55":22136,"_90":108,"_92":22137,"_94":38,"_88":5195,"_95":22138,"_97":112,"_113":38,"_179":22139,"_114":22153,"_116":22154,"_209":22155,"_120":22156,"_122":22157,"_27":22168,"_154":22169,"_156":22170,"_158":98,"_39":22171,"_160":22172},"blt2fae80dc6856c422",{},"2025-11-26T11:48:26.094Z",{"_181":22140,"_205":22152},{"_55":22141,"_88":110,"_185":38,"_92":22142,"_187":188,"_95":22143,"_97":190,"_191":22144,"_193":22145,"_195":196,"_120":22146,"_27":22147,"_156":22148,"_158":201,"_160":22149,"_39":22151},"bltc6147663e348bdc3",{},"2025-09-15T13:16:37.498Z","3523763","2024_Q4_B2B_Brand_WetEnRegelgeving_06a-1.jpg",[819,128,198,11861],"Brand-Wet-En-Regelgeving","2026-02-09T18:41:32.024Z",{"_162":22150,"_164":201,"_165":166,"_90":108},"2026-02-09T18:41:35.286Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc6147663e348bdc3/68c811b53fa1f4192ac273e7/2024_Q4_B2B_Brand_WetEnRegelgeving_06a-1.jpg","A wooden gavel lies diagonally on its block against a plain green background, symbolizing law and justice.","Stay informed about all regulations. Make sure you meet the requirements for safe and reliable selling via bol.",{"_27":118,"_119":118},"Comply with all regulation for your assortiment",[],[22158,22159,22160,22161,22162,22163,22164,22165,22166,22167],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"laws-and-regulations","Regulation","2026-04-23T07:12:00.323Z","/en/l2op/laws-and-regulations",{"_162":22173,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:14.939Z",{"_55":22175},"cs75cc69cf334282c9",[22177,22313,22403,22694,22772,22847,22929,23014,23098,23164,23212,23284],{"_105":233,"_55":22178,"_27":22179,"_102":22180,"_169":22306,"_120":22307,"_90":91,"_97":98,"_158":98,"_95":22308,"_156":22309,"_92":22310,"_88":2407,"_94":38,"_160":22311},"bltd9afe9950eb5bc02","General Product Safety Regulation (GPSR)",[22181],{"_105":238,"_55":22182,"_88":2130,"_90":108,"_92":22183,"_94":38,"_95":22184,"_97":112,"_113":38,"_114":22185,"_244":22186,"_116":22288,"_209":22289,"_120":22290,"_122":22291,"_27":22300,"_154":22301,"_156":22302,"_158":98,"_39":22303,"_160":22304},"blt1fa26b80aa2dad9e",{},"2026-01-12T15:41:21.391Z","On this page, you can read what the General Product Safety Regulation (GPSR) is, how bol handles it, and what this means for you. ",[22187,22193,22217,22227,22233,22239],{"_493":22188},{"_27":22189,"_53":22190,"_119":22192},"What is the GPSR?",{"_55":22191},"cs91f1c55b55cfa977","

The GPSR aims to better ensure general product safety within the European Union. The goal is simple: to ensure that only safe items are placed on the European market and that, if something unexpectedly goes wrong, customers are helped quickly and unsafe items are promptly removed from circulation.

The GPSR contains obligations that specifically apply to various economic operators, such as manufacturers, importers, distributors, and fulfilment service providers.

The law applies to most items sold via bol, with some exceptions, such as medicines for human or veterinary use, foodstuffs, and animal feed*. If you want to know more about the GPSR, please visit the website of the Netherlands Food and Consumer Product Safety Authority.

",{"_4735":22194},{"_4737":22195,"_53":22196,"_4740":118,"_4742":22198},"What does this mean for you?",{"_55":22197},"csdd7e5a9a4e37ca47",[22199,22205,22211],{"_4745":22200,"_53":22201,"_4749":22203,"_4751":22204},"Platform role",{"_55":22202},"cs29fa0b98a075df7b","

If an item turns out to be unsafe, in certain cases, as a partner, you are obliged to initiate a recall. In that case, bol must inform all affected customers about the recall and, as far as possible, cooperate with the recall. Another obligation that bol has is to take measures against partners who repeatedly offer items that do not comply with the GPSR. This means that policy points can be deducted if it turns out that you do not comply with the GPSR. In addition, bol may be obliged to take dangerous items offline.

",[],{"_4745":22206,"_53":22207,"_4749":22209,"_4751":22210},"Mentioning manufacturer details and responsible economic operator",{"_55":22208},"csafb9c51ef336a699","

The GPSR requires you to add the details of the manufacturer and responsible economic operator in the EU to our platform for your items*. Specifically, this means that for each item, the manufacturer's name, manufacturer's address, and the manufacturer's electronic address (this can be an email address or a direct link to a contact page on a website) must be filled in. In addition, you must also state the name, registered trade name or registered trademark, and contact details, including the postal and electronic address of the responsible economic operator in the EU (e.g., importer or authorized representative). Without a responsible economic operator in the EU, the item may not be offered on the EU market.

Soon, new product ranges for which the manufacturer's or responsible economic operator's details are missing will no longer go online. For manufacturer details, this applies from March 5, 2026; for the responsible economic operator, from April 1, 2026. From April 1, bol will also gradually take existing items offline if the manufacturer's details are missing. As soon as we start enforcing your existing product range, we will inform you by email. Don't wait for this, but get started already!

Please note: If you have previously provided the details of the responsible economic operator, you do not automatically comply with the GPSR: you must specifically include the aforementioned details of the manufacturer and the responsible economic operator for each item.

",[],{"_4745":22212,"_53":22213,"_4749":22215,"_4751":22216},"Safety warnings",{"_55":22214},"cs0194c4be1cd34003","

Under the GPSR, bol is expected to make it possible to fill in all required content, such as (safety) warnings. Based on the GPSR, as a partner, you are obliged to provide the mandatory information. Therefore, we want to emphasize once again how important it is to handle this carefully, to prevent items from your product range from having to be taken offline.

",[],{"_343":22218},{"_27":22219,"_53":22220,"_119":22222,"_349":11328,"_302":351,"_280":22223},"Which economic operator am I?",{"_55":22221},"cse4216c6ec9288046","

It is important for you to know which economic operator you qualify as and which obligations apply to you. To help you with this, you can find a useful decision tree on the Ondernemersplein website that helps you determine which economic operator you are.

",{"_39":22224,"_37":57},{"_27":22225,"_42":22226},"To the decision tree","https://business.gov.nl/running-your-business/products-and-services/product-safety-and-packaging/offering-safe-products-within-the-eu/",{"_493":22228},{"_27":22229,"_53":22230,"_119":22232},"Need advice?",{"_55":22231},"csf8332f7ab338a6ba","

It is important to be well-informed and, if necessary, seek professional advice to ensure that you fully comply with all GPSR obligations. This helps you minimize risks and prevent problems.

",{"_493":22234},{"_27":22235,"_53":22236,"_119":22238},"Want to know more?",{"_55":22237},"cs618218a243edcd20","

Would you like more information about the GPSR or do you have other questions? Please contact our Partnerservice.

*The GPSR does not apply to:

a) medicinal items for human or veterinary use;

b) foodstuffs;

c) animal feed;

d) live plants and animals, genetically modified organisms and genetically modified micro-organisms for contained use, as well as items of plant and animal origin directly related to their future reproduction;

e) animal by-items and derived items;

f) plant protection items;

g) equipment with which consumers move or travel if that equipment is directly operated by a service provider in the context of providing a transport service to consumers and is not operated by the consumers themselves;

h) the aircraft referred to in Article 2, paragraph 3, point d), of Regulation (EU) 2018/1139; i) antiques.

Insofar as these items are sold via our platform, the aforementioned obligation under the GPSR does not apply.

",{"_874":22240},{"_876":877,"_53":22241,"_880":118,"_881":22243},{"_55":22242},"cs65576f1e81e13a08",[22244,22252,22261,22270,22278],{"_1011":22245},{"_1013":22246,"_53":22247,"_1017":22249,"_280":22250},"Will these attributes be mandatory for all product categories? If not, for which ones will they not apply?",{"_55":22248},"cs4117036e3d0d579b","

A lot of product ranges fall under the GPSR and thus under this obligation. Exceptions include foodstuffs, animal feed, medicines, plant protection items, and live plants. But beware: many of these exceptions are subject to other obligations. Carefully investigate which legislation applies to your specific product range and, if necessary, seek (legal) advice on this.

",{"_39":22251,"_37":38},{"_27":118,"_42":118},{"_1011":22253},{"_1013":22254,"_53":22255,"_1017":22257,"_280":22258},"How can I add manufacturer details?",{"_55":22256},"cs6cdb797a22ece197","

By manufacturer details, we mean the attributes Manufacturer Name, Manufacturer Address, and Manufacturer Electronic Address. Are you using the API? Then you will find the attributes under Manufacturer Name, Manufacturer Address, and Manufacturer Email. You can supplement manufacturer details via the same route as you would add content, namely via your seller account or the API.

",{"_39":22259,"_37":38},{"_27":22260,"_42":9325},"Read more about adding content here",{"_1011":22262},{"_1013":22263,"_53":22264,"_1017":22266,"_280":22267},"How can I add the responsible economic operator?",{"_55":22265},"cs96f121ab911273ac","

Read the steps to add the details of the responsible economic operator here.

",{"_39":22268,"_37":38},{"_27":9308,"_42":22269},"/en/idp/dsa",{"_1011":22271},{"_1013":22272,"_53":22273,"_1017":22275,"_280":22276},"Why is the responsible economic operator only introduced for new product ranges? Will there be enforcement for existing product ranges later?",{"_55":22274},"cs6842f849fe9a2af2","

By making this information mandatory for new product ranges, we ensure that new product ranges comply with the rules on these points and help you as a partner prevent a supervisor from obliging you to take your product range offline or imposing fines due to the absence of this information. With this measure, we hope to sufficiently encourage you to arrange this for your existing offer as well. Bol currently has no plans to enforce existing product ranges for the responsible economic operator. Should this change in the future, we will inform you by email. Don't wait for this, but get started already!

",{"_39":22277,"_37":38},{"_27":118,"_42":118},{"_1011":22279},{"_1013":22280,"_53":22281,"_1017":22283,"_280":22284},"What is the difference between the responsible economic operator and the manufacturer?",{"_55":22282},"csbe9ffdb9d7a98c54","

The manufacturer of an item is a person or company that makes, or has designed or made, a product and trades it under its own name or brand. The responsible economic operator is an economic operator established in the European Union who is responsible for the tasks set out in Article 4, paragraph 3, of Regulation (EU) 2019/1020 and Article 16 GPSR with regard to a product. This can therefore be the manufacturer, and if a manufacturer is established outside the EU, it can be the importer or another designated third party. The manufacturer and responsible economic operator are therefore two different concepts.

",{"_39":22285,"_37":38},{"_27":22286,"_42":22287},"More information about the responsible economic operator","/en/nadp/dsa-improved-method-for-entering-economic-operator-information",{"_27":22179,"_119":118},"GPSR: legislation to better ensure product safety within the EU",[],[22292,22293,22294,22295,22296,22297,22298,22299],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"gpsr","General Product Safety Regulation","2026-04-14T08:31:01.778Z","/en/idp/gpsr",{"_162":22305,"_164":98,"_165":166,"_90":108},"2026-04-14T08:31:05.904Z",[],[],"2025-11-24T16:04:33.034Z","2025-11-24T16:04:49.295Z",{},{"_162":22312,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.254Z",{"_105":233,"_55":22314,"_27":22315,"_102":22316,"_169":22396,"_120":22397,"_90":91,"_97":98,"_158":98,"_95":22398,"_156":22399,"_92":22400,"_88":2407,"_94":38,"_160":22401},"blt2830b759fd792fde","Algemene Verordening Gegevensbescherming (AVG)",[22317],{"_105":238,"_55":22318,"_90":108,"_92":22319,"_94":38,"_88":110,"_95":22320,"_97":112,"_113":38,"_114":22321,"_244":22322,"_116":22379,"_209":118,"_120":22381,"_122":22382,"_27":22391,"_154":22380,"_156":22392,"_158":264,"_39":22393,"_160":22394},"blt3d78f6be7b44a228",{},"2026-01-12T08:51:36.419Z","What does it mean for you?",[22323,22329,22355,22361,22367,22373],{"_493":22324},{"_27":22325,"_53":22326,"_119":22328},"What GDPR requires from you",{"_55":22327},"csa4ef8cbf5f0c2e39","

As a partner of bol, you are responsible for processing the personal data of your customers, including those who buy from you via bol. Since May 25, 2018, this means, among other things, that you have a duty to comply with the GDPR. This is your own responsibility.

When a bol customer places an order with you, you receive that customer's personal data. This data is what you need to fulfill the purchase agreement and the associated after-sales obligations you enter into with your bol customers, such as name, shipping address, and in some cases, a phone number (only if provided by the customer and necessary, for example, to schedule a delivery appointment). You may not retain this customer data longer than necessary to execute the agreement. After the agreement has been executed, you may only retain the data necessary to comply with tax legislation.

",{"_274":22330},{"_27":22331,"_53":22332,"_119":22334,"_280":22335,"_181":22338,"_22350":22351,"_304":22352,"_306":22353,"_308":-5,"_309":22354},"bol TV: IT security with Olivier",{"_55":22333},"cs08259c40c5ba6bc8","

Test your IT security knowledge with this e-learning

",{"_39":22336,"_37":57},{"_27":283,"_42":22337},"https://partnerplatform.bol.com/nl/partner-academy/bol-com-tv-it-security-met-olivier/",{"_181":22339,"_205":22349,"_300":301,"_302":5893},{"_55":22340,"_88":261,"_27":22341,"_195":262,"_97":8089,"_158":8089,"_95":22342,"_156":22342,"_187":188,"_191":22343,"_193":22341,"_92":22344,"_185":38,"_120":22345,"_160":22346,"_39":22348},"blt120100174aeb9a6e","ProductSafe-768x768.jpg","2025-11-04T09:45:44.185Z","44983",{},[],{"_162":22347,"_164":264,"_165":166,"_90":108},"2026-01-12T08:55:09.462Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt120100174aeb9a6e/6909cb48e6881c10d0887057/ProductSafe-768x768.jpg","Checkmark.","category_cta_banner","elearning",[],20,"2025-11-13T13:55:03.000Z",{"_493":22356},{"_27":22357,"_53":22358,"_119":22360},"Customer data in your seller account",{"_55":22359},"cs61d096b3c38d2802","

When a customer places an order with you via bol, you only receive the data strictly necessary to fulfill the purchase agreement and after-sales obligations. You receive the following data via your seller account:

First and last name
Shipping address
Phone number (only if provided by the customer and necessary, for example, for a delivery appointment)

You may only use this data for:

Processing and shipping the order
After-sales obligations such as returns, complaint handling, and warranty
Legal obligations such as retention requirements for tax authorities

The use of customer data for other purposes, such as marketing, profiling, or sharing with third parties without a valid reason, is expressly prohibited.

",{"_493":22362},{"_27":22363,"_53":22364,"_119":22366},"Using ecosystem partners",{"_55":22365},"cs3cc479a5d2d77ce8","

If you have customer data processed by an ecosystem, such as an integrator, you are obliged to conclude a Data Processing Agreement (DPA). A DPA is an agreement in which you agree with the ecosystem partner on how customer data will be processed, secured, and stored. This is mandatory under the GDPR.

Why is this important?

As a partner, you remain responsible for processing customer data, even if you engage another party. With a DPA, you ensure that this party complies with the GDPR. For more information on data processing agreements, you can consult the website of the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl/verwerkersovereenkomst.

Rights of data subjects

bol customers always retain their rights under the GDPR, such as:

Right to access their data
Right to rectification of inaccurate data
Right to erasure of data
Right to object to certain forms of processing

Partners are obliged to handle these carefully and cooperate when customers or bol request it.

",{"_493":22368},{"_27":22369,"_53":22370,"_119":22372},"Your responsibility in data breaches",{"_55":22371},"csaa74c11c09165430","

You are responsible for the secure processing of customer data. This means you must take appropriate measures to prevent personal data from falling into the wrong hands. When secured personal data is not properly protected and thus accessible, we call this a data breach.

What can you do to prevent data breaches?

Use strong, unique passwords for your seller account
Where possible, use two-factor authentication (2FA) to further secure your account
Share customer data with third parties only if necessary and a Data Processing Agreement (DPA) has been concluded

Reporting a data breach

If you do experience a data breach involving personal data of bol customers (for example, due to theft, loss, or unauthorized access), you are obliged to report this immediately to bol via Partnerservice. In addition, you may also need to report the data breach to the Dutch Data Protection Authority (AP) and possibly to the affected customer(s), depending on the severity of the breach and its potential consequences. Inform yourself about this obligation via autoriteitpersoonsgegevens.nl.

",{"_493":22374},{"_27":22375,"_53":22376,"_119":22378},"Are you a non-EU partner?",{"_55":22377},"cs77ca6d86a47f7ed5","

If you operate as a partner outside the European Economic Area (EEA) and receive personal data from bol customers, additional rules apply to protect customer privacy. If the European Commission has not adopted an adequacy decision for the country in which you are established, the transfer of customer data is governed by the Standard Contractual Clauses (SCCs). These SCCs are part of bol's Conditions of Use Professional Sales via bol, which you agree to when using the platform.

This means that:

as a partner, you are obliged to process customer data securely and in accordance with the GDPR.
you may only retain this data for as long as strictly necessary to execute the agreement and comply with legal obligations (such as tax legislation).
you must conclude a Data Processing Agreement (DPA) with parties who process customer data on your behalf.
you must ensure that parties who process customer data on your behalf comply with the same privacy rules as you.
if a government from your country requests customer data you received via bol, you should not simply hand it over. According to the SCCs, you are obliged to first inform bol (insofar as the law permits) and together assess if and how this should be handled.

More information

More information about GDPR can also be found on the website of the industry association Thuiswinkel.org. Should you have any further questions about the above, you can, of course, contact our Partnerservice.

",{"_27":22380,"_119":22321},"General Data Protection Regulation (GDPR)",[],[22383,22384,22385,22386,22387,22388,22389,22390],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"gdpr","2026-01-12T08:55:04.263Z","/en/idp/gdpr",{"_162":22395,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:23.644Z",[],[],"2025-11-24T16:05:07.434Z","2025-11-24T16:05:28.669Z",{},{"_162":22402,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.443Z",{"_105":233,"_55":22404,"_27":22405,"_102":22406,"_169":22687,"_120":22688,"_90":91,"_97":98,"_158":98,"_95":22689,"_156":22690,"_92":22691,"_88":2407,"_94":38,"_160":22692},"blta85c66c63da1a470","Europese informativerplichting (DAC 7)",[22407],{"_105":238,"_55":22408,"_90":108,"_92":22409,"_94":38,"_88":184,"_95":22410,"_97":112,"_113":38,"_114":22411,"_244":22412,"_116":22669,"_209":22671,"_120":22672,"_122":22673,"_27":22682,"_154":22670,"_156":22683,"_158":98,"_39":22684,"_160":22685},"blt0f319dd2772c825e",{},"2026-01-12T14:58:02.780Z","On this page, you can read what DAC7 is, how bol handles it, and what it means for you.",[22413,22419,22425,22431,22437,22445,22451,22457,22465,22471,22487,22495,22501,22515,22521,22527,22534,22539,22543],{"_493":22414},{"_27":22415,"_53":22416,"_119":22418},"DAC7: what is it",{"_55":22417},"cs56a293cf16659625","

DAC7 is short for ‘Directive on Administrative Cooperation 7’. This new European directive mandates that bol, as a platform, collects and transmits information to the Tax Authorities. This concerns information about your sales via the bol platform and about you as a partner. European governments then share this data with each other. By working more closely together, these authorities gain more insight into the income you generate or receive as a partner via bol.

",{"_493":22420},{"_27":22421,"_53":22422,"_119":22424},"Why this directive exists",{"_55":22423},"cs79896f4dbcbee306","

Digital platforms have grown significantly in recent years. Because platforms usually operate internationally, local governments have less insight into how much income partners generate on platforms. The purpose of DAC7 is to gain more clarity on this and thus achieve fair taxation. This also ensures that competition remains equal with shops that do not sell via platforms.

",{"_312":22426},{"_314":22427,"_53":22428,"_318":22430},"Who for",{"_55":22429},"cs7f40ab7a928170f3","who",{"_493":22432},{"_27":22433,"_53":22434,"_119":22436},"Who this regulation applies to",{"_55":22435},"cs3a9b42faa4febeea","

DAC7 targets selling partners via bol, with a minimum of 30 items sold or more than €2,000 net compensation paid per year (hereinafter referred to as the item/net compensation threshold). Do you have multiple seller accounts? Then bol links your accounts based on the same Chamber of Commerce or VAT number, and you only need to enter your information once. There are also a few exceptions, which you can find in the frequently asked questions at the bottom of this page.

Good to know: if you do not meet the item/net compensation threshold or fall under another exception? Then your information will not be shared with the Tax Authorities.

",{"_343":22438},{"_27":22439,"_53":22440,"_119":22442,"_349":11328,"_302":351,"_280":22443},"How do I know if DAC7 applies to me?",{"_55":22441},"csc3945414ee7c748a","

As soon as you reach the item/net compensation threshold, we will inform you by email. You will receive 3 emails about this, spread over 60 days.

",{"_39":22444,"_37":38},{"_27":118,"_42":118},{"_312":22446},{"_314":22447,"_53":22448,"_318":22450},"Adjust and view information",{"_55":22449},"cs32d62faa390a7475","data",{"_493":22452},{"_27":22453,"_53":22454,"_119":22456},"What should I do?",{"_55":22455},"cs2ed06e9773664b33","

We already keep track of your sales data. You don't have to do anything for that.

However, we need your help with the information about you as a partner. You will automatically receive an email from bol requesting you to provide the necessary information. What information about you as a partner is needed depends on your legal form. DAC7 regulations distinguish between natural persons (such as sole proprietorships) and so-called legal entities (such as a Private Limited Company or General Partnership).

In your seller account, you will find a special page with your DAC7 information. To help you as best as possible, we have already pre-filled many fields with information from the trade register. If this information is incorrect? Please adjust it in the trade register. When the information is correct, confirm this by clicking 'Save'.

",{"_343":22458},{"_27":22459,"_53":22460,"_119":22462,"_349":11328,"_302":351,"_280":22463},"Do my tax obligations change with DAC7?",{"_55":22461},"cs56ebbe5f965ccd27","

DAC7 does not create new tax obligations for you as a partner. However, it is important that you meet your existing tax obligations. The government can use the data about you and your sales when assessing your tax returns. This may also include tax returns you file in other European countries (such as Belgium). Do you have questions about your tax obligations? Please contact your accountant/tax advisor or visit the Tax Authorities' website.\r

",{"_39":22464,"_37":38},{"_27":118,"_42":118},{"_493":22466},{"_27":22467,"_53":22468,"_119":22470},"We need this information from you",{"_55":22469},"cs90c0b0121769a361","

The information about you as a partner of bol depends on your legal form. The Tax Authorities distinguish between sole proprietorships and so-called legal entities (such as a Private Limited Company or General Partnership).

",{"_523":22472},{"_27":22473,"_53":22474,"_119":118,"_528":57,"_529":22476,"_546":22486},"Required information",{"_55":22475},"cs6f7a4007336487c4",{"_55":22477,"_88":261,"_27":22478,"_195":262,"_97":8089,"_158":8089,"_95":22479,"_156":22479,"_187":534,"_191":22480,"_193":22478,"_92":22481,"_185":38,"_120":22482,"_160":22483,"_39":22485},"blt8ef3c536c790a3ec","DAC7-gegevens_2024_0613.xlsx","2025-11-14T09:57:28.166Z","10416",{},[],{"_162":22484,"_164":264,"_165":166,"_90":108},"2026-01-12T15:12:33.338Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8ef3c536c790a3ec/6916fd08a715b80887336e0f/DAC7-gegevens_2024_0613.xlsx","

Of course, we only use this personal data for DAC7. Most of the data is retrieved via the Chamber of Commerce (KVK) or Crossroads Bank for Enterprises (KBO), or is already known to us. We need the remaining information from you.

",{"_343":22488},{"_27":22489,"_53":22490,"_119":22492,"_349":11328,"_302":351,"_280":22493},"What happens if I don't provide my information on time?",{"_55":22491},"cs49584c61dc906cf7","

If your information is still incomplete 60 days after the first email? Then, unfortunately, we will have to postpone your payouts until your information is complete. If you are still unable to provide your information after that? Then we will have to close your seller account. Of course, we want to prevent this. Therefore, we ask you to update your information as soon as possible. Please ensure that the information you provide is complete and correct.

",{"_39":22494,"_37":38},{"_27":118,"_42":118},{"_312":22496},{"_314":22497,"_53":22498,"_318":22500},"Financial information",{"_55":22499},"cs495984ca724b5e05","financial-data",{"_523":22502},{"_27":22497,"_53":22503,"_119":118,"_528":57,"_529":22505,"_546":118},{"_55":22504},"cs22b10dd57dbc1338",{"_55":22506,"_88":261,"_27":22507,"_195":262,"_97":8089,"_158":8089,"_95":22508,"_156":22508,"_187":534,"_191":22509,"_193":22507,"_92":22510,"_185":38,"_120":22511,"_160":22512,"_39":22514},"bltdb7b19dea36235d3","DAC7-financiele-gegevens_2024.xlsx","2025-11-14T09:59:42.570Z","10628",{},[],{"_162":22513,"_164":264,"_165":166,"_90":108},"2026-01-12T15:12:33.312Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdb7b19dea36235d3/6916fd8eb988a4d0dd442758/DAC7-financiele-gegevens_2024.xlsx",{"_493":22516},{"_27":22517,"_53":22518,"_119":22520},"bol shares this financial information with the Tax Authorities",{"_55":22519},"cs1c69e35d706933b9","

DAC7 obliges bol to share financial data about your sales with the Tax Authorities. This allows governments to broadly check whether you comply with your tax obligations. bol must submit the report annually, broken down by quarter.

The period covered by the financial data is important. bol must provide the data based on when invoices are paid or credited. This is usually at the beginning of a month.

",{"_493":22522},{"_27":22523,"_53":22524,"_119":22526},"Where can I find the information bol shared with the Tax Authorities?",{"_55":22525},"cs93aeaaa101d7dce5","

If you fall under DAC7 regulations, bol is obliged to share information about you and your sales with the Tax Authorities. You can find this information in the DAC7 report that we add to your seller account (on your Finance page under the 'DAC7' tab). In your DAC7 report, you will also find a useful appendix explaining certain terms.

If you do not fall under DAC7 regulations? Then you will not see a DAC7 report in your seller account. This means that we have not shared any information about you and your sales with the Tax Authorities. Do you want to know when you fall under DAC7 regulations? Find the answer in the frequently asked questions.

",{"_343":22528},{"_27":5206,"_53":22529,"_119":22531,"_349":4803,"_302":351,"_280":22532},{"_55":22530},"csd61da1a2b441aadb","

The financial information we share with the Tax Authorities cannot simply be used for your tax return. Your own accounting is decisive for that.

",{"_39":22533,"_37":38},{"_27":118,"_42":118},{"_493":22535},{"_27":22235,"_53":22536,"_119":22538},{"_55":22537},"cs382dd5207ec6cc46","

Want more information about DAC7? Then check the information from the Tax Authorities. Do you have any other questions? Please contact Partnerservice.

",{"_312":22540},{"_314":877,"_53":22541,"_318":7657},{"_55":22542},"cse12007a1ded1694b",{"_874":22544},{"_876":877,"_53":22545,"_880":22547,"_881":22548},{"_55":22546},"csf8a4b24c0a8b3d40","

about DAC7

",[22549,22557,22565,22573,22581,22589,22597,22605,22613,22621,22629,22637,22645,22653,22661],{"_1011":22550},{"_1013":22551,"_53":22552,"_1017":22554,"_280":22555},"I filled in my DAC7 information during my registration, why am I receiving an email now?",{"_55":22553},"csa3b12fa05ff25a23","

During the registration process, as much information as possible was requested. If you then reach the sales/item threshold, you no longer need to fill it in. For DAC7, sole proprietorships still require your personal identification number (citizen service number or national register number). Due to the General Data Protection Regulation (GDPR), we are not allowed to request this without a reason. That is why we sometimes send an email about this. In the email, you will see exactly which information is still missing.

",{"_39":22556,"_37":38},{"_27":118,"_42":118},{"_1011":22558},{"_1013":22559,"_53":22560,"_1017":22562,"_280":22563},"I am a partner who has been active on the platform since before 2023. When will my data be shared?",{"_55":22561},"csd91f4055e7ccd47b","

Are you above the item/net compensation threshold and do not fall under the other 2 exceptions (see the frequently asked question above)? Then bol will share the necessary information with the Tax Authorities in January 2025. Please note: this information relates to the year 2024. If you exceed the item/net compensation threshold, you will be contacted with more information.

",{"_39":22564,"_37":38},{"_27":118,"_42":118},{"_1011":22566},{"_1013":22567,"_53":22568,"_1017":22570,"_280":22571},"Where can I find the data you shared with the Tax Authorities?",{"_55":22569},"csa7fee398c740ec14","

In January, we must report per partner for the previous calendar year. From then on, you will see in your seller account which data we have sent. When this information is available, we will notify you.

",{"_39":22572,"_37":38},{"_27":118,"_42":118},{"_1011":22574},{"_1013":22575,"_53":22576,"_1017":22578,"_280":22579},"Do all my items count for DAC7?",{"_55":22577},"csaf2edd990eebfd44","

Most items on our platform count for DAC7. We are still in discussions with the Tax Authorities about vouchers, as these are not physical items. As soon as we know more about this, we will share it on this page.

",{"_39":22580,"_37":38},{"_27":118,"_42":118},{"_1011":22582},{"_1013":22583,"_53":22584,"_1017":22586,"_280":22587},"When am I excluded from DAC7?",{"_55":22585},"cs7c46d8f6194f3aad","

If you remain below the item/net compensation threshold, bol does not have to report about you for DAC7. In addition, there are 2 special exceptions under which you also do not fall under the DAC7 rules. These are:

Government agencies
Legal entities that are publicly traded and belong to entities whose shares are more than 50% owned by a publicly traded entity, including voting rights

bol does not have this information. As soon as you reach the item/net compensation threshold, you will be contacted to request your company details. We assume that you are not excluded from DAC7 based on the above 2 exceptions. If that is the case? Then you can easily adjust this in your seller account. In that case, we will not share your data with the Tax Authorities.

",{"_39":22588,"_37":38},{"_27":118,"_42":118},{"_1011":22590},{"_1013":22591,"_53":22592,"_1017":22594,"_280":22595},"My payout has been delayed, what should I do?",{"_55":22593},"cse99fef594a0cc88f","

To ensure you are paid again, you must complete and/or confirm the information on the DAC7 page in your seller account. If you enter the information before the next payout moment, you will be paid at the regular time again. If you enter the information after the payout moment and have thus missed a payout, you will be paid on the next working day.

",{"_39":22596,"_37":38},{"_27":118,"_42":118},{"_1011":22598},{"_1013":22599,"_53":22600,"_1017":22602,"_280":22603},"Will my data be shared with tax authorities in other countries?",{"_55":22601},"cs144d0a3e8422bc34","

We share your DAC7 report with the Dutch Tax Authorities. Are you a resident in another country (for sole proprietorships), or is your company located in another country (for legal entities)? Then the Dutch Tax Authorities will share the information with the authorities there.

",{"_39":22604,"_37":38},{"_27":118,"_42":118},{"_1011":22606},{"_1013":22607,"_53":22608,"_1017":22610,"_280":22611},"What will the Tax Authorities do with my data?",{"_55":22609},"cs2a687d9ebbe8fb05","

As the Tax Authorities have more insight into the income you generate as a partner, it is possible that they will use this information when checking your tax returns.

",{"_39":22612,"_37":38},{"_27":118,"_42":118},{"_1011":22614},{"_1013":22615,"_53":22616,"_1017":22618,"_280":22619},"How do the Tax Authorities handle sales in Belgium and the Netherlands and returns in both countries?",{"_55":22617},"cs163925c697c43f45","

bol is obliged to report your financial data as totals, so for the Netherlands and Belgium combined. This means that we are not allowed to split the financial amounts in your DAC7 report into a part that relates to your Dutch sales and a part that relates to your Belgian sales. bol has no information on how the Tax Authorities will subsequently deal with this.

",{"_39":22620,"_37":38},{"_27":118,"_42":118},{"_1011":22622},{"_1013":22623,"_53":22624,"_1017":22626,"_280":22627},"How do you determine the item/net compensation threshold?",{"_55":22625},"csac4d6f612326bbc0","

This threshold depends on the number of items sold via bol and the net compensation you received for them. We calculate the number of items sold by reducing the total number of items sold by all returned items. These items must be processed in a bol invoice that has been paid (out) in the year being reported.

The net compensation paid is calculated by reducing revenues by costs (such as commission and advertising costs), any corrections (such as returned items), and VAT (if applicable). The net compensation paid is therefore essentially equal to all payouts by bol reduced by the payments you made to bol in the year we are reporting on.

",{"_39":22628,"_37":38},{"_27":118,"_42":118},{"_1011":22630},{"_1013":22631,"_53":22632,"_1017":22634,"_280":22635},"I am above the item/net compensation threshold, but I don't see a DAC7 report in my seller account. How is this possible?",{"_55":22633},"cs40a0bc26f2e03a22","

A DAC7 report is only placed in your seller account when bol has shared information with the Tax Authorities and the Tax Authorities have accepted the information. Why a DAC7 report is not available can be due to the following reasons:

You are a government agency, a publicly traded entity, or an entity affiliated with a publicly traded entity. These fall outside DAC7 regulations.

You are an existing partner who has been active on our platform since before 2023. In that case, we only need to share your DAC7 report with the Tax Authorities in January 2025.

bol has not yet shared your data with the Tax Authorities. bol has until January 31st each year to comply with this obligation.

",{"_39":22636,"_37":38},{"_27":118,"_42":118},{"_1011":22638},{"_1013":22639,"_53":22640,"_1017":22642,"_280":22643},"Why do you calculate the financial information at the time of payment?",{"_55":22641},"csf025f73b97c03c2a","

We must adhere to DAC7 regulations. These oblige us to report financial information based on when we pay you (or you pay us). This date therefore differs from the day of sale, the invoice date, or the customer's payment date.

Example

Your sales in December 2023 will be processed in the bol invoice you receive in January 2024. Because the payment of this invoice takes place in January 2024, the invoice and the underlying activities will not be included in the DAC7 report for the year 2023.

",{"_39":22644,"_37":38},{"_27":118,"_42":118},{"_1011":22646},{"_1013":22647,"_53":22648,"_1017":22650,"_280":22651},"What can I use the DAC7 report for?",{"_55":22649},"cs2d68d2dfbdd5f3bb","

As a partner, you have the right to know what information has been shared with the Tax Authorities. You can find this information in your DAC7 report, which is available in your seller account. This data is for information purposes only and cannot simply be used for your tax returns. Use your own accounting for this.

",{"_39":22652,"_37":38},{"_27":118,"_42":118},{"_1011":22654},{"_1013":22655,"_53":22656,"_1017":22658,"_280":22659},"Why does the DAC7 financial information differ from my accounting or tax returns?",{"_55":22657},"cs784d159e1fb77d28","

The starting point for DAC7 reporting is often different from the principles for your tax returns or accounting. For example, the payment moment is important for determining your DAC7 income, costs are deducted from revenues, and bol reports all your income in one country (the Netherlands). This can be very different for your tax returns and your own accounting. Therefore, do not simply use the DAC7 data for your tax returns. Your own accounting is decisive for that. Consult your accountant or tax advisor if you have any questions about this.

",{"_39":22660,"_37":38},{"_27":118,"_42":118},{"_1011":22662},{"_1013":22663,"_53":22664,"_1017":22666,"_280":22667},"What should I do if my DAC7 information is incorrect?",{"_55":22665},"cs8e571e2abca56941","

bol bases the information on the data available about you. Do you suspect that information in the DAC7 report is incorrect? Please contact Partnerservice.

",{"_39":22668,"_37":38},{"_27":118,"_42":118},{"_27":22670,"_119":118},"European information obligations (DAC7)","DAC7: obligation to share data with the Tax and Customs Administration",[],[22674,22675,22676,22677,22678,22679,22680,22681],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"dac7","2026-01-22T14:24:20.105Z","/en/idp/dac7",{"_162":22686,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:28.432Z",[],[],"2025-11-24T16:05:43.024Z","2025-11-24T16:05:58.436Z",{},{"_162":22693,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:46.040Z",{"_105":233,"_55":22695,"_27":22696,"_102":22697,"_169":22765,"_120":22766,"_90":91,"_97":98,"_158":98,"_95":22767,"_156":22768,"_92":22769,"_88":110,"_94":38,"_160":22770},"blt4cba4b25bb20e233","Verantwoordelijke marktdeelnemers in de EU toevoegen (DSA)",[22698],{"_105":238,"_55":22699,"_90":108,"_92":22700,"_94":38,"_88":110,"_95":22701,"_97":112,"_113":38,"_114":22702,"_244":22703,"_116":22748,"_209":22750,"_120":22751,"_122":22752,"_27":22761,"_154":22749,"_156":22762,"_158":264,"_39":22269,"_160":22763},"blt7ef175cdda66aab7",{},"2026-01-27T10:16:44.849Z","On this page, you can read how to manage your economic operators. This is a requirement according to the Digital Services Act (DSA), which is part of European legislation.",[22704,22709,22715,22734,22740],{"_493":22705},{"_27":118,"_53":22706,"_119":22708},{"_55":22707},"cs8892bb125ac22dd1","

Read all about the Digital Services Act on the page DSA legislation.

",{"_493":22710},{"_27":22711,"_53":22712,"_119":22714},"Responsible economic operator",{"_55":22713},"cs3e2324bb7fc51fd6","

The responsible economic operator can be the manufacturer, authorized representative, importer, distributor, fulfillment service provider, or other natural or legal persons for whom obligations apply with regard to the manufacture of products, their offering on the market, or their commissioning in accordance with the applicable Union harmonization legislation (Article 3 point 13 Regulation EU 2019/1020).

",{"_4735":22716},{"_4737":22717,"_53":22718,"_4740":22720,"_4742":22721},"How do I manage my economic operators?",{"_55":22719},"cs3ad4fef983d38883","

First and foremost, it's important that you, as a partner, know who the responsible economic operators in the EU are. If you don't know yet, consult a (legal) advisory firm.

Managing economic operators consists of 2 parts:

Adding your economic operators
Linking economic operators to the correct items

",[22722,22728],{"_4745":22723,"_53":22724,"_4749":22726,"_4751":22727},"Adding your economic operators",{"_55":22725},"cs5487ccaa6421a97c","

You can manage your economic operators in your seller account. To do this, go to Settings and then select the 'Economic Operators' page. Here you can add new economic operators and change the information of existing ones. Make sure all your economic operators are listed in this overview. Every partner must do this for themselves, so you are not dependent on others.

Adding multiple economic operators at once

It is also possible to create multiple economic operators at once using an Excel file. Do this in 3 steps:

Download the Excel template at the bottom of the page
Fill in the data of the economic operators (do not change the column names)
Upload your file with economic operators

",[],{"_4745":22729,"_53":22730,"_4749":22732,"_4751":22733},"Linking economic operators to the correct items",{"_55":22731},"cs6ca9d46a673f279d","

Now that your economic operators are known, it's time to link them to the correct items.

You can do this in 2 ways:

One by one
For multiple items at once

With Excel, via ‘add items in bulk’

To add economic operators in bulk via Excel, go to add items in bulk. If you download an example Excel file, you will see a column ‘economic operator’. In this column, you will see the economic operators you have set up via settings. Place your items in the Excel file using the EAN code, select the corresponding economic operator, and save your changes. It is not necessary to fill in other columns to add the economic operator. You can then upload the file to your seller account so that your links are added.

One by one

To link economic operators to items one by one, go to the item overview and click 'Edit'. Then go to the item overview. On this page, scroll down, and you will see a heading 'Economic Operator'. Select the responsible economic operator in the EU for this item here.

For multiple items at once

To select the same responsible economic operator in the EU for multiple items at once, go to the item overview. Here you can select multiple items. Then click 'Select economic operator' and choose the economic operator that belongs to those items.

🚀 You can do this even faster by first filtering by, for example, a brand or product category, or by pasting a list of EANs into the search bar and then linking all those items to an economic operator at once. Super convenient!

",[],{"_493":22735},{"_27":22736,"_53":22737,"_119":22739},"Have you automated your processes via the API?",{"_55":22738},"cs9e025fa2c039416f","

It is also possible to manage your economic operators via the Retailer API. For more information, visit our developers website or go directly to the functional documentation on economic operators.

",{"_343":22741},{"_27":22742,"_53":22743,"_119":22745,"_349":504,"_302":351,"_280":22746},"When completely removing an item from your product range",{"_55":22744},"cs3c66306b5bedde91","

Please note: if you completely remove an item from your product range, you must re-add the economic operator, just like price and delivery time, if you want to add this item to your offer again. If you keep an item in your offer but temporarily have no stock or pause the offer, the economic operator will remain.

",{"_39":22747,"_37":38},{"_27":118,"_42":118},{"_27":22749,"_119":118},"Responsible economic operators","DSA: EU legislation for more safety and transparency on bol",[],[22753,22754,22755,22756,22757,22758,22759,22760],{"_125":126,"_127":819},{"_125":130,"_127":153},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":18315},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"dsa","2026-01-27T10:27:30.526Z",{"_162":22764,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.140Z",[],[],"2025-11-24T16:06:09.615Z","2025-11-27T12:58:01.411Z",{},{"_162":22771,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:45.935Z",{"_105":233,"_55":22773,"_27":22774,"_102":22775,"_169":22840,"_120":22841,"_90":91,"_97":98,"_158":98,"_95":22842,"_156":22843,"_92":22844,"_88":2407,"_94":38,"_160":22845},"bltcc2a29b5030f534e","European Accessibility Act (EAA)",[22776],{"_105":238,"_55":22777,"_90":108,"_92":22778,"_94":38,"_88":184,"_95":22779,"_97":112,"_113":38,"_114":22780,"_244":22781,"_116":22823,"_209":22824,"_120":22825,"_122":22826,"_27":22835,"_154":22774,"_156":22836,"_158":98,"_39":22837,"_160":22838},"bltbccab1eaec9f011c",{},"2026-01-12T14:57:18.868Z","On this page, you can read what the European Accessibility Act (EAA) is and what this means for you.",[22782,22788,22794,22799,22805,22811,22817],{"_493":22783},{"_27":22784,"_53":22785,"_119":22787},"Legislation: Make your offer accessible",{"_55":22786},"cs2433daefd108d832","

As a partner, you simply want to do business smoothly without spending too much time on extra rules and checks. However, legislation sometimes requires extra attention. From 28 June 2025, the European Accessibility Act (EAA) will apply. This European law obliges companies to make digital items and services accessible to everyone. As a partner selling via bol, you are responsible for the accessibility of your product range and content. We are happy to help you with clear information and tools, so you are well prepared.

",{"_493":22789},{"_27":22790,"_53":22791,"_119":22793},"What is the EAA?",{"_55":22792},"cs0ca29cfa7a123025","

The EAA obliges companies to make digital services and items accessible to everyone. Examples include: online shops, computers and software, cash and card machines, online banking, streaming apps, and e-books. Consumer electronics such as smartphones, tablets, laptops, televisions, and smart devices (devices with smart, digital functions, such as smart refrigerators) also fall under the law. The aim of the law is to create an inclusive market where everyone can participate, including people who have difficulty seeing, hearing, reading, or moving.

",{"_493":22795},{"_27":22195,"_53":22796,"_119":22798},{"_55":22797},"cs631e3823b1392692","

We have been working for years on an accessible platform and clear customer communication, so many accessibility measures are already part of selling via bol. Think of good color contrast, readable text, and support for screen readers. Many partners selling via bol also already ensure clear and accessible content. This is also necessary, because as a partner selling via bol, you are responsible for complying with all applicable requirements, rules, and laws.

Read more about the EAA legislation on the websites of the Dutch government and the Web Content Accessibility Guidelines (WCAG).

",{"_493":22800},{"_27":22801,"_53":22802,"_119":22804},"Key action points from the EAA legislation:",{"_55":22803},"csaab2503ad7e292fb","

Do you offer digital items, such as laptops, smartphones, media players, or e-readers? Then the EAA applies to you. Therefore, check your product range carefully; you are legally obliged to do so. Digital items or items with a digital component introduced to the European Union market from 28 June 2025 must comply with the EAA. These items must then work well with assistive technologies* such as screen readers, braille, and voice control. In the manufacturer's documentation, you can usually see whether items can work with assistive technologies. You are legally obliged to find out whether the manufacturer has met the accessibility requirements. If you offer items via bol and the manufacturer has not complied, then you, as a partner selling via bol, are jointly liable. Items introduced to the European Union market before 28 June 2025 and offered via bol may continue to be offered for the time being if they do not comply. A sell-off period of 5 years applies to these. However, if an item is introduced to the European Union market after 28 June, or if you make an adjustment to an existing item or service after 28 June 2025, such as a software update or a new version, then the item must still comply with the EAA rules.
Fill in the (new) attribute named ‘Accessible for assistive technologies’. From 1 May, you can indicate in your seller account which assistive technologies your items support, such as screen readers or AssistTouch. This way, the customer knows exactly what to expect.
Adjust texts where necessary: ensure clear, understandable descriptions and, if applicable, use subtitles for videos. You can read exactly what the guidelines for content according to the EAA are here.
Check the content description and specifications for your items. This text is read aloud by assistive technologies, such as screen readers. Ensure that the content description and specifications are so complete that customers get a good idea of what an item looks like, even without being able to see an image.
Perform regular checks. If an item does not comply, adjust what is necessary or stop offering it. If your offer does not comply with the EAA, we can enforce it. For example, by taking items offline or deducting policy points.

* Read more about assistive technologies here.

",{"_493":22806},{"_27":22807,"_53":22808,"_119":22810},"Who does the law apply to?",{"_55":22809},"cse3435799145623fa","

The EAA applies to almost all companies. Only micro-enterprises (fewer than 10 employees and less than €2 million turnover) are exempt. Please note: even if your company does not have to comply with the EAA, your content and images on bol must be accessible.

",{"_493":22812},{"_27":22813,"_53":22814,"_119":22816},"Enforcement from 28 June 2025",{"_55":22815},"cs48f1df3661726eec","

Regulators Authority for Consumers and Markets (ACM) and Netherlands Food and Consumer Product Safety Authority (NVWA) may check from 28 June 2025 whether you comply with the rules. If you do not comply, they can issue fines. Our Conditions of Use Professional Sales via bol state that the offer must comply with applicable legislation. It can also happen that the regulator asks bol to take items offline or deduct policy points if your offer does not comply.

",{"_493":22818},{"_27":22819,"_53":22820,"_119":22822},"Your own responsibility",{"_55":22821},"cse4d03de3acb82517","

You are responsible for complying with the EAA legislation (and all other applicable laws and regulations). Of course, we help you with information and tools. Please note: this information is general and not legal advice.

",{"_27":22774,"_119":118},"EAA: EU law on accessible digital products and services",[],[22827,22828,22829,22830,22831,22832,22833,22834],{"_125":126,"_127":819},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"eaa","2026-01-22T14:31:16.551Z","/en/idp/eaa",{"_162":22839,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:35.112Z",[],[],"2025-11-24T16:07:55.842Z","2025-11-24T16:08:13.252Z",{},{"_162":22846,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.558Z",{"_105":233,"_55":22848,"_27":22849,"_102":22850,"_169":22922,"_120":22923,"_90":91,"_97":98,"_158":98,"_95":22924,"_156":22925,"_92":22926,"_88":2407,"_94":38,"_160":22927},"bltdad6873c63662822","European Data Act (EDA)",[22851],{"_105":238,"_55":22852,"_88":5195,"_90":108,"_92":22853,"_94":38,"_95":22854,"_97":112,"_113":38,"_114":22855,"_244":22856,"_116":22904,"_209":22905,"_120":22906,"_122":22907,"_27":22916,"_154":22917,"_156":22918,"_158":98,"_39":22919,"_160":22920},"blt3cb939df66e7c02a",{},"2026-01-12T14:57:27.917Z","From September 12, 2025, the European Data Act (EDA) applies. Discover what this means for you as a partner selling smart devices and how to comply with the rules. ",[22857,22862,22868,22873,22881,22887,22893,22899],{"_493":22858},{"_27":118,"_53":22859,"_119":22861},{"_55":22860},"cs10b785fb524413eb","

From September 12, 2025, the European Data Act (EU Data Act) will apply. This European law obliges you to inform consumers beforehand about the data collected by connected items, such as smart devices. Examples include robot vacuum cleaners, smartwatches (or other fitness equipment), smart lighting (controllable via app), or other household appliances with an internet connection (including washing machines, baby monitors, scales, doorbells, thermostats, refrigerators). As a partner, you are solely responsible for providing this information. We will help you with an explanation and a convenient upload option.

",{"_493":22863},{"_27":22864,"_53":22865,"_119":22867},"What does the Data Act entail?",{"_55":22866},"csc2b9f6e151ef91e2","

The EU Data Act (known in Dutch as ‘Dataverordening’) is a new European law that focuses on data sharing. The law addresses data collected by connected items, such as smart devices with an internet connection.

The goal of the EU Data Act is to make this data more accessible to users, including your customers, so they can gain more insight and control over the data their devices generate.

",{"_493":22869},{"_27":22195,"_53":22870,"_119":22872},{"_55":22871},"cs2c497513550947cc","

Do you sell connected items? Then you will be obliged to inform your customers before purchase about what data the device collects and how they can view and share this data themselves.

You must therefore always have this information available. We offer a template below that you can use for this purpose. Using this template is not mandatory, but it can help you meet the requirements quickly and easily. Of course, you can also upload a document from the manufacturer with the necessary information. From August 12, 2025, you can do this via your seller account.

",{"_4555":22874},{"_280":22875,"_53":22879},{"_39":22876,"_37":57},{"_27":22877,"_42":22878},"Template European Data Act (in Dutch)","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta134d37656f1dbeb/Template-EDA-Nederlands.pdf",{"_55":22880},"csf1aecd4c4aae1265",{"_493":22882},{"_27":22883,"_53":22884,"_119":22886},"What information does this concern?",{"_55":22885},"cs7aa649ba59f98059","

To comply with the Data Act, you must legally provide the following information:

The type, format, and volume of data that the item can generate.
Whether the item can generate data continuously and in real-time.
Whether the item stores data on the device itself or on an external server (including the retention period).
How the user can consult, request, or delete the data, including the method, terms of use, and quality of service.

",{"_493":22888},{"_27":22889,"_53":22890,"_119":22892},"Key action points:",{"_55":22891},"csbd010f7392e089ae","

Check if you sell connected items; these collect data and/or work with an app.
Ask the manufacturer what data the item collects and how customers can view it.
From the end of December 2025, when uploading new electronics product range, we will ask if your items collect data. If ‘yes’, you are obliged to upload the requested content. Your items will only go online once that information has been added. Since August 12, 2025, you can already upload the requested information as a document via your seller account. Use the template or have the manufacturer provide their own document.
For a (small) part of the product range, it states that it is ‘optional’ to add the content. In that case, it is legally mandatory, but bol does not actively enforce it (yet). However, it is important to do so, because the supervisor can still request us to take action.

",{"_493":22894},{"_27":22895,"_53":22896,"_119":22898},"Enforcement",{"_55":22897},"csf4139dd7630db6ed","

The Netherlands Authority for Consumers and Markets (ACM) will monitor compliance with the law from September 12, 2025. In case of complaints, they can contact you or bol and ask to take items offline. From April 1, 2026, bol will also enforce: in case of missing content, we will take items offline (in phases).

",{"_493":22900},{"_27":22819,"_53":22901,"_119":22903},{"_55":22902},"cs824d69fd3099dc1f","

You are responsible for complying with the EU Data Act. We help you with tools and information, but this text is not legal advice.

Do you have substantive questions regarding this information? We recommend contacting a legal advisory firm. Partnerservice cannot help you further with this, as it concerns legislation from the European Union.

You can find the explanation from the European Union here.
You can find the explanation from the ACM as a supervisor here.

",{"_27":22849,"_119":118},"EDA: rules for sharing and insight into data from smart devices",[],[22908,22909,22910,22911,22912,22913,22914,22915],{"_125":126,"_127":819},{"_125":130,"_127":153},{"_125":133,"_127":7352},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"eda","European Data Act","2026-04-14T08:31:21.649Z","/en/idp/eda",{"_162":22921,"_164":98,"_165":166,"_90":108},"2026-04-14T08:31:27.188Z",[],[],"2025-11-24T16:08:29.337Z","2025-11-24T16:08:48.569Z",{},{"_162":22928,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.327Z",{"_105":233,"_55":22930,"_27":22931,"_102":22932,"_169":23007,"_120":23008,"_90":91,"_97":98,"_158":98,"_95":23009,"_156":23010,"_92":23011,"_88":2407,"_94":38,"_160":23012},"bltf543f2e125fda518","European Union Deforestation Regulation (EUDR)",[22933],{"_105":238,"_55":22934,"_90":108,"_92":22935,"_94":38,"_88":177,"_95":22936,"_97":112,"_113":38,"_114":22937,"_244":22938,"_116":22989,"_209":22990,"_120":22991,"_122":22992,"_27":23001,"_154":23002,"_156":23003,"_158":98,"_39":23004,"_160":23005},"blte54b6339b82a91d7",{},"2026-01-12T14:58:08.054Z","The European Union Deforestation Regulation (EUDR) will apply from 30 December 2025. This European law helps combat global deforestation. Check whether your items contain raw materials for which you must demonstrate they do not originate from (recently) deforested land or contribute to forest degradation. This applies to the following raw materials: wood, palm oil, soy, cocoa, coffee, rubber, and cattle, and to items derived from them. Examples include books or other paper items (packaging for your items is excluded), chocolate, furniture, or leather. You are responsible for this yourself. We will help you with explanations and useful links.",[22939,22944,22949,22955,22961,22967,22972,22978,22983],{"_493":22940},{"_27":118,"_53":22941,"_119":22943},{"_55":22942},"csc533fb20fb89ada8","

The European Union Deforestation Regulation (EUDR) will apply from 30 December 2025. This European law helps combat global deforestation. Check whether your items contain raw materials for which you must demonstrate they do not originate from (recently) deforested land or contribute to forest degradation. This applies to the following raw materials: wood, palm oil, soy, cocoa, coffee, rubber, and cattle, and to items derived from them. Examples include books or other paper items (packaging for your items is excluded), chocolate, furniture, or leather. You are responsible for this yourself. We will help you with explanations and useful links.

",{"_493":22945},{"_27":22195,"_53":22946,"_119":22948},{"_55":22947},"cs74def800c9f284b2","

From 30 December 2025, as a business owner, you must know exactly where the raw materials in your items come from. The EUDR applies to all companies that sell the raw materials listed below or items derived from them within the EU:

Wood
Palm oil
Soy
Cocoa
Coffee
Rubber
Cattle

What this means for you depends on how you use the raw materials. The size of your company also plays a role. Annex I of EU Regulation 2023/1115 specifies exactly what does or does not apply to the various raw materials (e.g., chocolate in cookies).

",{"_493":22950},{"_27":22951,"_53":22952,"_119":22954},"Has the raw material or item not yet been placed on the market in the EU?",{"_55":22953},"cs30f5c6d82908c17a","

Then set up a due diligence system with due diligence statements. A due diligence system demonstrates that your items are legal and do not cause deforestation or forest degradation. You collect origin data, assess risks, and take measures. This can be done, for example, through certificates, additional checks, or supplementary information.

You set up this system yourself or engage a specialized company to do so. This way, you comply with the EUDR and act responsibly.

",{"_493":22956},{"_27":22957,"_53":22958,"_119":22960},"Has the raw material or item already been placed on the market in the EU?",{"_55":22959},"csfccb0a1a2b67b928","

Then it is not necessary to set up a due diligence system yourself. Your supplier (or the party before them in the chain) has already done so. It is important to keep track of which supplier you purchase items or raw materials from. You must also receive the reference numbers for your suppliers' due diligence statements. If you are a micro or small entrepreneur, you are obliged to maintain this administration. Keep this documentation for at least 5 years.

The NVWA has developed an EUDR Compliance Tool. This can help you determine what you need to do.

",{"_493":22962},{"_27":22963,"_53":22964,"_119":22966},"The key action points at a glance:",{"_55":22965},"cs1bc7fa4515b97184","

Check whether your items contain raw materials that fall under the EUDR.
Ask your supplier for origin information or prepare a declaration yourself.
Ensure you have a due diligence system in place before 30 December 2025. This system must document the origin of your raw materials.
Use the EUDR Compliance Tool from the Netherlands Food and Consumer Product Safety Authority (NVWA) to determine what you need to do.
Please note: you are responsible for maintaining this yourself and you do NOT need to upload this via bol.

",{"_493":22968},{"_27":22807,"_53":22969,"_119":22971},{"_55":22970},"cs36b72622e9edcebb","

The EUDR applies to all companies that sell the mentioned raw materials or derived items within the EU. Small and micro-enterprises (meaning if your company has a maximum of 50 employees and/or an annual turnover of less than 10 million euros) receive an extension until 30 June 2026, but they must also prepare.

",{"_493":22973},{"_27":22974,"_53":22975,"_119":22977},"Enforcement from 30 December 2025",{"_55":22976},"cs8fd7450296c856f8","

The NVWA monitors compliance with this law in the Netherlands. If it turns out that the correct information is missing, bol may be required to take items offline or deduct policy points at their request.

",{"_493":22979},{"_27":22819,"_53":22980,"_119":22982},{"_55":22981},"csfdf5d2f79d048fde","

You are responsible for complying with the EUDR yourself. We help you with explanations and references. However, this text is not legal advice. If you have substantive questions based on this information, we advise you to contact a legal consultancy. As this concerns European legislation, Partnerservice cannot advise you on this.

",{"_493":22984},{"_27":22985,"_53":22986,"_119":22988},"Links to additional information",{"_55":22987},"csabeba05e9de32324","

For more information, check the NVWA's information: My items fall under the EUDR | EUDR - Deforestation Regulation | NVWA.
Read more about a due diligence system here: Setting up a due diligence system for the EUDR | EUDR - Deforestation Regulation | NVWA.
The complete list of raw materials can be found in Annex I (pages 38 to 41) of EU Regulation 2023/1115. There you will also find the corresponding reference codes. These help you determine whether or not the raw materials must comply with the obligation. Only raw materials and items on this list are subject to the obligation.

",{"_27":22931,"_119":118},"EUDR: requirements for sustainable sourcing of materials",[],[22993,22994,22995,22996,22997,22998,22999,23000],{"_125":126,"_127":819},{"_125":130,"_127":153},{"_125":133,"_127":7352},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"eudr","European Union Deforestation Regulation","2026-01-22T14:35:18.565Z","/en/idp/eudr",{"_162":23006,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:23.657Z",[],[],"2025-11-24T16:09:03.506Z","2025-11-24T16:09:21.915Z",{},{"_162":23013,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.452Z",{"_105":233,"_55":23015,"_27":23016,"_102":23017,"_169":23091,"_120":23092,"_90":91,"_97":98,"_158":98,"_95":23093,"_156":23094,"_92":23095,"_88":2407,"_94":38,"_160":23096},"blt25c2fb5f93f639fe","UPV - Uitgebreide Producentenverantwoordelijkheid (Vlaanderen)",[23018],{"_105":238,"_55":939,"_90":108,"_92":23019,"_94":38,"_88":941,"_95":942,"_97":112,"_113":38,"_114":943,"_244":23020,"_116":23079,"_209":1054,"_120":23080,"_122":23081,"_27":1065,"_154":1066,"_156":1067,"_158":112,"_39":1068,"_160":23090},{},[23021,23024,23027,23034,23041,23044,23047,23050],{"_493":23022},{"_27":947,"_53":23023,"_119":950},{"_55":949},{"_493":23025},{"_27":953,"_53":23026,"_119":956},{"_55":955},{"_523":23028},{"_27":959,"_53":23029,"_119":118,"_528":38,"_529":23030,"_546":118},{"_55":961},{"_55":963,"_88":261,"_27":964,"_195":965,"_97":409,"_158":409,"_95":966,"_156":966,"_187":534,"_191":967,"_193":964,"_92":23031,"_185":38,"_120":23032,"_160":23033,"_39":972},{},[],{"_162":971,"_164":98,"_165":166,"_90":108},{"_523":23035},{"_27":975,"_53":23036,"_119":118,"_528":38,"_529":23037,"_546":118},{"_55":977},{"_55":979,"_88":261,"_27":980,"_195":965,"_97":409,"_158":409,"_95":981,"_156":981,"_187":534,"_191":982,"_193":980,"_92":23038,"_185":38,"_120":23039,"_160":23040,"_39":987},{},[],{"_162":986,"_164":98,"_165":166,"_90":108},{"_493":23042},{"_27":118,"_53":23043,"_119":992},{"_55":991},{"_493":23045},{"_27":995,"_53":23046,"_119":998},{"_55":997},{"_493":23048},{"_27":1001,"_53":23049,"_119":1004},{"_55":1003},{"_874":23051},{"_876":877,"_53":23052,"_880":118,"_881":23053},{"_55":1008},[23054,23059,23064,23069,23074],{"_1011":23055},{"_1013":1014,"_53":23056,"_1017":1018,"_280":23057},{"_55":1016},{"_39":23058,"_37":38},{"_27":118,"_42":118},{"_1011":23060},{"_1013":1023,"_53":23061,"_1017":1026,"_280":23062},{"_55":1025},{"_39":23063,"_37":38},{"_27":118,"_42":118},{"_1011":23065},{"_1013":1031,"_53":23066,"_1017":1034,"_280":23067},{"_55":1033},{"_39":23068,"_37":38},{"_27":118,"_42":118},{"_1011":23070},{"_1013":1039,"_53":23071,"_1017":1042,"_280":23072},{"_55":1041},{"_39":23073,"_37":38},{"_27":118,"_42":118},{"_1011":23075},{"_1013":1047,"_53":23076,"_1017":1050,"_280":23077},{"_55":1049},{"_39":23078,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[23082,23083,23084,23085,23086,23087,23088,23089],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":923},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_162":1070,"_164":98,"_165":166,"_90":108},[],[],"2025-11-28T14:53:39.723Z","2025-11-28T14:54:15.648Z",{},{"_162":23097,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:46.050Z",{"_105":233,"_55":23099,"_27":23100,"_102":23101,"_169":23157,"_120":23158,"_90":91,"_97":98,"_158":98,"_95":23159,"_156":23160,"_92":23161,"_88":2407,"_94":38,"_160":23162},"blt9160fb5eb976fea0","Energielabel en 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Contractual Clauses (SCCs)",[23168],{"_105":238,"_55":23169,"_90":108,"_88":110,"_92":23170,"_94":38,"_95":23171,"_97":112,"_113":38,"_114":23172,"_244":23173,"_116":23187,"_209":23188,"_120":23189,"_122":23190,"_27":23199,"_154":23200,"_156":23201,"_158":98,"_39":23202,"_160":23203},"blt55a1b242ddb56dce",{},"2026-02-16T09:44:34.936Z","When personal data is sent outside the European Economic Area (EEA), it must be done safely and legally. ",[23174,23179],{"_493":23175},{"_27":118,"_53":23176,"_119":23178},{"_55":23177},"csb37fabbe51cbb05f","

To help with this, the European Commission has drawn up special rules. These are called Standard Contractual Clauses (SCCs).

",{"_4555":23180},{"_280":23181,"_53":23185},{"_39":23182,"_37":57},{"_27":23183,"_42":23184},"Go to the Standard Contractual Clauses","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltae822e75ed939010/SSC-Module-1-Controller-to-Controller-Bol-to-Professional-Seller-.pdf",{"_55":23186},"cs037d36aad381ac4d",{"_27":118,"_119":118},"SCCs: rules for sharing data outside Europe",[],[23191,23192,23193,23194,23195,23197,23198],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23196},"data_en_inzichten",{"_125":142,"_127":143},{"_125":145,"_127":152},"sccs","Privacy and data sharing (non-EU)","2026-04-14T08:32:11.693Z","/en/idp/sccs",{"_162":23204,"_164":98,"_165":166,"_90":108},"2026-04-14T08:32:15.485Z",[],[],"2026-02-16T09:44:35.033Z","2026-02-16T09:44:49.274Z",{},{"_162":23211,"_164":98,"_165":166,"_90":108},"2026-02-17T08:46:01.384Z",{"_105":233,"_55":23213,"_88":261,"_90":91,"_92":23214,"_94":38,"_169":23215,"_95":23216,"_97":1961,"_102":23217,"_120":23280,"_27":23281,"_156":23216,"_158":1961,"_160":23282},"bltb2766de4b5dc87d9",{},[],"2026-03-17T12:17:34.617Z",[23218],{"_105":238,"_55":23219,"_90":108,"_92":23220,"_94":38,"_88":2712,"_95":23221,"_97":409,"_113":38,"_114":23222,"_244":23223,"_116":23260,"_209":23261,"_120":23262,"_122":23263,"_27":23274,"_154":23275,"_156":23276,"_158":297,"_39":23277,"_160":23278},"blt9fba62d596faac2a",{},"2026-03-05T09:45:19.724Z","On this page, you can read about the Explosives Precursors Act, how bol handles it, and what this means for you.",[23224,23230,23235,23241,23248,23254],{"_493":23225},{"_27":23226,"_53":23227,"_119":23229},"European legislation on explosives precursors",{"_55":23228},"csc9a464d14c8646ae","Precursors are substances that can be found in everyday items and can be misused to make explosives. The availability of these substances is therefore restricted by European regulations. As of February 1, 2021, European Regulation 2019/1148 on explosives precursors applies. This is European legislation, which also applies in the Netherlands.",{"_493":23231},{"_27":22195,"_53":23232,"_119":23234},{"_55":23233},"csf23b22ea9f040072","

The legislation imposes obligations on partners selling items containing raw materials for explosives. These obligations are set out in European Regulation 2019/1148 and in the Dutch Explosives Precursors Act. Read more on the website of the NCTV. As an online platform, bol is legally obliged, according to the applicable legislation, to report suspicious transactions, disappearances, and theft of items containing certain raw materials to the Reporting Point for Suspicious Chemical Transactions. Please note: this reporting obligation also applies to you!

",{"_493":23236},{"_27":23237,"_53":23238,"_119":23240},"What does this mean for your offer?",{"_55":23239},"csf0e9544c018aa658","

Via bol, you may only sell items (without a permit) where the quantities of the specific raw materials are below the limit values as stated in the law. Therefore, it is mandatory to fill in the product attributes with the concentrations, i.e., how much of each raw material the item contains. Make sure to fill in these concentrations carefully.

In addition, it will soon be mandatory to upload the safety data sheet for a number of items. This specifically concerns the following product categories:

Car additive
Fertilizer
Drain cleaner
Compost
Pool cleaning products
Paint stripper
Primer
Vehicle maintenance product
Solvent

You can upload this as 1 document in your seller account.

",{"_343":23242},{"_27":5889,"_53":23243,"_119":23245,"_349":504,"_302":351,"_280":23246},{"_55":23244},"cse70e6ad90faf1a4e","It is important that the concentrations you enter for the item are the same as the concentrations stated on the safety data sheet for that item.",{"_39":23247,"_37":38},{"_27":118,"_42":118},{"_493":23249},{"_27":23250,"_53":23251,"_119":23253},"Items possibly offline as of June 1, 2026",{"_55":23252},"csddaed97a75263ea9","

If you do not provide this information or if a check reveals that the percentages on the safety data sheet differ from the product page, we will take the item offline. We will also do this if the concentrations of the specific raw materials exceed a certain limit value. The specific limit values can be found in the annexes of European Regulation 2019/1148. As of June 1, 2026, we will no longer allow unbranded items containing precursors. These cannot be adequately checked.

",{"_493":23255},{"_27":23256,"_53":23257,"_119":23259},"Which product attributes are mandatory to fill in?",{"_55":23258},"cs533867b473f9e7ab","

In the list below, you will find an overview of some raw materials that are mandatory to fill in, depending on the type of product range:

Acetone
Ammonium nitrate
Calcium ammonium nitrate
Calcium nitrate
Hexamine
Potassium nitrate
Magnesium nitrate hexahydrate
Sodium nitrate
Nitric acid
Hydrogen peroxide
Sulfuric acid

",{"_27":118,"_119":118},"For product ranges that contain compounds used for explosives",[],[23264,23265,23266,23267,23268,23269,23270,23271,23272,23273],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8402},{"_125":142,"_127":143},{"_125":145,"_127":152},{"_125":145,"_127":150},{"_125":145,"_127":146},{"_125":145,"_127":148},"explosives-precursors-act","Explosives Precursors Act","2026-04-29T11:55:03.840Z","/en/idp/explosives-precursors-act",{"_162":23279,"_164":297,"_165":166,"_90":108},"2026-04-29T11:56:04.932Z",[],"Wet Precursoren",{"_162":23283,"_164":98,"_165":166,"_90":108},"2026-03-17T12:21:19.160Z",{"_105":23285,"_55":23286,"_90":108,"_92":23287,"_94":38,"_88":2407,"_95":23288,"_97":98,"_23289":23290,"_102":23301,"_120":23348,"_27":23349,"_154":23350,"_156":23351,"_158":98,"_160":23352},"filtered_third_party_overview","blt69b0511ccc7daf51",{},"2026-03-18T14:54:28.310Z","filter",[23291],{"_105":23292,"_55":23293,"_88":532,"_90":108,"_92":23294,"_94":38,"_95":23295,"_97":11510,"_120":23296,"_27":23297,"_156":23298,"_158":98,"_160":23299},"third_party_category","bltdb51883551014e99",{},"2025-11-11T10:41:52.252Z",[],"Legislation-and-Certification","2026-04-14T09:25:48.531Z",{"_162":23300,"_164":98,"_165":166,"_90":108},"2026-04-14T09:25:51.122Z",[23302],{"_105":23303,"_55":23304,"_88":23305,"_90":108,"_92":23306,"_94":38,"_95":23307,"_97":11510,"_23308":23309,"_114":23316,"_116":23319,"_209":23320,"_120":23321,"_122":23322,"_27":23343,"_156":23344,"_158":98,"_39":23345,"_160":23346},"third_party_overviewpage","bltada04d988f86ed8b",187,{},"2025-11-10T15:00:11.954Z","hero",{"_114":23310,"_280":23311,"_154":23315},"Our Apps & Service Providers help you with advice, data insights, and smart integrations. This way, you automate processes, gain more control over your performance, and get the most out of your sales via bol.",{"_37":57,"_39":23312},{"_27":23313,"_42":23314},"Read more about Apps & Service Providers","/en/cdp/about-certified-partners","Automation & advice by Apps & Service Providers",{"_119":23317,"_27":23318},"

When you sell via bol, you want to continuously improve your performance and smartly capitalize on opportunities. This requires well-structured content, efficient order processing, smart automation, and clear insights. Our Apps & Service Providers help you with advice, integrations, and tools, so you save time and grow faster.

","Apps & Service Providers",{"_119":118,"_27":118},"Improve your performance with help from Apps & Service Providers",[],[23323,23324,23325,23326,23327,23328,23329,23330,23331,23332,23333,23335,23337,23339,23340,23341],{"_125":126,"_127":819},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7950},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12303,"_127":23334},"supplier",{"_125":12303,"_127":23336},"advertiser",{"_125":12303,"_127":23338},"agency",{"_125":12303,"_127":12304},{"_125":12303,"_127":819},{"_125":12303,"_127":23342},"reseller","certified-partners","2026-04-14T10:37:00.708Z","/en/cpop/certified-partners",{"_162":23347,"_164":98,"_165":166,"_90":108},"2026-04-14T10:37:03.570Z",[],"Wetgeving & certificering - certified partners","Apps & service providers: legislation & certification","2026-04-13T09:35:53.124Z",{"_162":23353,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:17.154Z",{"_102":23355,"_53":23395,"_169":23397},[23356],{"_105":174,"_55":23357,"_90":108,"_92":23358,"_94":38,"_88":110,"_95":23359,"_97":112,"_113":38,"_179":23360,"_114":23375,"_116":23376,"_209":23377,"_120":23378,"_122":23379,"_27":23390,"_154":13046,"_156":23391,"_158":98,"_39":23392,"_160":23393},"blt5d546358bbd9b42a",{},"2026-01-19T10:59:53.090Z",{"_181":23361,"_205":23374},{"_55":23362,"_88":184,"_185":38,"_92":23363,"_187":188,"_95":23364,"_97":190,"_191":23365,"_193":23366,"_195":196,"_120":23367,"_27":23369,"_156":23370,"_158":201,"_160":23371,"_39":23373},"blt5379e799d267720e",{},"2025-09-15T13:20:12.775Z","4952020","2024_Q4_B2B_BRAND-PARTNER_PRESENTATIE_19.jpg",[23368,819,128],"partnerprestaties","Brand-Partnerprestatie","2026-02-09T18:26:59.311Z",{"_162":23372,"_164":201,"_165":166,"_90":108},"2026-02-09T18:27:02.447Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5379e799d267720e/68c8128c3fa1f415e2c273f3/2024_Q4_B2B_BRAND-PARTNER_PRESENTATIE_19.jpg","A golden trophy on a yellow pedestal stands central in an aisle with high shelves full of cardboard boxes, radiating a sense of achievement and focus.","Track and improve your performance via bol. Gain insight into your service standards and strive for optimal results for your customers.",{"_27":118,"_119":118},"Improve service standards, policy points, and your performance score",[],[23380,23381,23382,23383,23384,23385,23386,23387,23388,23389],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"performance","2026-01-19T11:08:54.911Z","/en/l2op/performance",{"_162":23394,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:14.886Z",{"_55":23396},"cs136b30fe2244dde6",[23398,25100,25206,26303,26957,27112,27301,27726],{"_105":233,"_55":23399,"_27":23400,"_102":23401,"_169":23494,"_120":25094,"_90":91,"_97":98,"_158":297,"_95":25095,"_156":25096,"_92":25097,"_88":177,"_94":38,"_160":25098},"bltc131c28ff1206707","Servicenormen",[23402],{"_105":238,"_55":23403,"_90":108,"_92":23404,"_94":38,"_88":177,"_95":23405,"_97":112,"_113":38,"_114":23406,"_244":23407,"_116":23476,"_209":23478,"_120":23479,"_122":23480,"_27":23489,"_154":23430,"_156":23490,"_158":264,"_39":23491,"_160":23492},"blt462e4c857e06ddbc",{},"2026-01-22T11:40:55.070Z","To jointly ensure good service, a set of service standards applies to our shopping platform.",[23408,23414,23419,23424,23444,23450],{"_312":23409},{"_314":23410,"_53":23411,"_318":23413},"What are service standards?",{"_55":23412},"cs2b3d60dcce47256e","what-are-they",{"_493":23415},{"_27":23410,"_53":23416,"_119":23418},{"_55":23417},"cs1fc6805b2d80f7fb","

To ensure bol's quality, a set of service standards is applied across the entire shopping platform. The better you perform on these service standards, the better you can sell, the more revenue you achieve, and the greater the chance your product range will appear in the buy box.

Want to know more about each service standard? Within this theme, you'll find all service standards. Select the service standard you want to learn more about from the left menu. Curious about your score on the service standards? You can find this on the 'Performance' page in your seller account.

",{"_312":23420},{"_314":23421,"_53":23422,"_318":247},"Service standards in brief",{"_55":23423},"csa06c2a25dcc4246d",{"_247":23425},{"_27":23426,"_53":23427,"_119":118,"_251":38,"_247":-5,"_252":23429,"_256":118,"_257":38,"_258":23432},"Service standards explained in a short video",{"_55":23428},"cs0a262d2ca5f5b9be",{"_27":23430,"_42":23431},"Service standards","https://youtu.be/_KgdHWml1ws",{"_55":23433,"_88":184,"_185":38,"_92":23434,"_187":188,"_95":23435,"_97":190,"_191":23436,"_193":23437,"_195":196,"_120":23438,"_27":23439,"_156":23440,"_158":201,"_160":23441,"_39":23443},"bltfb2eb5db15208906",{},"2025-09-15T10:59:06.633Z","11537909","2021_Q2_B2B_Container_begrippen2705_Assortiment_Quality.jpg",[128,198],"EVB-Assortiment-Quality","2026-02-09T18:46:04.302Z",{"_162":23442,"_164":201,"_165":166,"_90":108},"2026-02-09T18:46:07.442Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfb2eb5db15208906/68c7f17ab68e27c6ca154902/2021_Q2_B2B_Container_begrippen2705_Assortiment_Quality.jpg",{"_312":23445},{"_314":23446,"_53":23447,"_318":23449},"E-learning strike process",{"_55":23448},"cs2aab84ccbf99b12d","e-learning",{"_274":23451},{"_27":23452,"_53":23453,"_119":23455,"_280":23456,"_181":23459,"_22350":22351,"_304":23474,"_306":22353,"_308":-5,"_309":23475},"Strike process",{"_55":23454},"cs898952e8c6c207a3","

Get the best out of your performance and avoid strikes\r

",{"_39":23457,"_37":38},{"_27":283,"_42":23458},"https://partnerplatform.bol.com/nl/partner-academy/strikeproces/",{"_181":23460,"_205":23473,"_300":301,"_302":351},{"_55":23461,"_88":184,"_185":38,"_92":23462,"_187":188,"_95":23463,"_97":190,"_191":23464,"_193":23465,"_195":196,"_120":23466,"_27":23468,"_156":23469,"_158":201,"_160":23470,"_39":23472},"blt092ded5a51d4347e",{},"2025-09-15T11:00:44.300Z","25388413","2021_Q2_B2B_Container_begrippen2750_Verkoopprognose.jpg",[128,23467,23368],"verkoopprognose","EVB-Verkoopprognose","2026-02-09T19:55:28.032Z",{"_162":23471,"_164":201,"_165":166,"_90":108},"2026-02-09T19:55:31.811Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt092ded5a51d4347e/68c7f1dc64dfc786b1db74d9/2021_Q2_B2B_Container_begrippen2750_Verkoopprognose.jpg","Four-in-a-row game.",[],"2025-11-13T12:17:53.000Z",{"_27":23410,"_119":23477},"To jointly ensure good service, a set of service standards applies to our shopping platform. Read here which service standards these are.","Score better, avoid strikes, win the buy box",[],[23481,23482,23483,23484,23485,23486,23487,23488],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"service-standards","2026-01-27T09:01:46.136Z","/en/idp/service-standards",{"_162":23493,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:17.186Z",[23495,23811,23892,23983,24045,24181,24284,24397,24490,24595,24667,24825],{"_102":23496,"_169":23808,"_53":23809},[23497],{"_105":238,"_55":23498,"_90":108,"_92":23499,"_94":38,"_88":14134,"_95":23500,"_97":112,"_113":38,"_114":23501,"_244":23502,"_116":23792,"_209":118,"_120":23793,"_122":23794,"_27":23803,"_154":23728,"_156":23804,"_158":12032,"_39":23805,"_160":23806},"bltbdf2d0ee9c60fe9c",{},"2026-01-12T09:23:59.612Z","This service standard measures the percentage of items delivered to the customer on time. We measure each shipping method (Shipping via bol, Logistics via bol, and your own shipping) individually. Read more about how we measure this service standard and what you can do to improve your performance here. ",[23503,23508,23516,23521,23529,23549,23556,23562,23567,23572,23578,23582,23660,23762],{"_312":23504},{"_314":23505,"_53":23506,"_318":131},"General",{"_55":23507},"cs432ea4cc80212e7e",{"_343":23509},{"_27":23510,"_119":23511,"_349":504,"_302":351,"_280":23512,"_53":23514},"‘Items on time’ will be split in two service standards","

We'll soon split the 'Items on time' service standard. This will become 'On time handover' and 'Delivered on time'. 'On time handover' applies to Shipping via bol. The target value for this will be 95%. 'Delivered on time' applies to your own shipping. This target value remains 93%. Do you use both Shipping via bol and your own shipping? These standards will now be assessed separately. They'll no longer be combined into one weighted score. We expect this change to take effect around July 2026.

",{"_39":23513,"_37":38},{"_27":118,"_42":118},{"_55":23515},"csdf6d8cb03602246f",{"_493":23517},{"_27":118,"_53":23518,"_119":23520},{"_55":23519},"cs969395c156f73425","

We measure the 'Items on time' service standard in different ways, depending on the shipping method you use:

Logistics via bol
With the Logistics via bol service, bol is responsible for shipping the order to the customer. For this reason, these shipments are not included in this service standard.
Shipping via bol
With the Shipping via bol service, you are responsible for handing over orders to the delivery service on time. This looks at the scan time, which is the moment the package is scanned by the delivery service.
Please note: Make sure you drop off your Shipping via bol shipments before the cut-off time of the drop-off point and have them scanned. This cut-off time may differ on weekends compared to weekdays.
You can find more information about the drop-off points and cut-off times here.
Other bol or own shipping labels
For all orders you do not send with the above shipping methods, you are responsible for timely delivery of the order to the customer.

",{"_343":23522},{"_27":23523,"_53":23524,"_119":23526,"_349":12822,"_302":303,"_280":23527},"The target value",{"_55":23525},"cs8bcc71fa25e0f22a","

You have performed well on this service standard if 93% of your orders achieve an ‘on-time’ score each week, as shown in the image below. We recommend using a target value of 95% for a good score.

",{"_39":23528,"_37":38},{"_27":118,"_42":118},{"_8080":23530},{"_27":118,"_53":23531,"_119":23533,"_181":23534},{"_55":23532},"cs4238a6ac4a8bd887","

The image below explains in more detail, especially for Shipping via bol, when an order receives an 'on time' or 'late' score.

",[23535],{"_181":23536,"_53":23546,"_205":23548,"_8100":118},{"_55":23537,"_88":261,"_195":262,"_27":23538,"_97":264,"_158":264,"_95":23539,"_156":23539,"_187":266,"_191":23540,"_193":23538,"_92":23541,"_185":38,"_120":23542,"_160":23543,"_39":23545},"blt74df9f816b97dbb2","bol_PP_visual_servicenormen_beslisboom_ENG-002.png","2026-01-19T13:57:20.654Z","918708",{},[],{"_162":23544,"_164":264,"_165":166,"_90":108},"2026-01-19T13:59:18.928Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt74df9f816b97dbb2/696e384017133f7fc4fbaad9/bol_PP_visual_servicenormen_beslisboom_ENG-002.png",{"_55":23547},"cs9d0fb8c6575f82cf","Route of a bol package from order to delivery.",{"_4555":23550},{"_280":23551,"_53":23554},{"_39":23552,"_37":57},{"_27":23553,"_42":23545},"View this image",{"_55":23555},"csd364968dc915a55e",{"_312":23557},{"_314":23558,"_53":23559,"_318":23561},"Not achieving the target value",{"_55":23560},"cs88aa8daeb007e221","not-achieving",{"_493":23563},{"_27":23558,"_53":23564,"_119":23566},{"_55":23565},"csd25ff4838b2fb609","

If you score below 93% with a minimum of 3 items receiving a ‘late’ score, you will receive a warning – also known as a strike. If applicable, you will be informed about this weekly on Wednesdays by email. Read more information about strikes here.

Your performance on this service standard also counts towards your quality score. The quality score shows how you perform on bol and identifies opportunities for improving your quality. Read more about the quality score here. ",{"_312":23568},{"_314":23569,"_53":23570,"_318":8639},"Tips",{"_55":23571},"cs24ee39265975d539",{"_493":23573},{"_27":23574,"_53":23575,"_119":23577},"How to improve your score",{"_55":23576},"cse0e10a8885c8bf58","

Mark your orders as 'Shipped' as soon as you've shipped them.
This way, the customer immediately receives a Track & Trace code. In your seller account, you will see this as ‘Deliver before...’ for your own shipment. For Shipping via bol, you mark it as ‘Shipped’ when the package has been handed over to the carrier. In the Retailer API, this is the Latesthandoverdatetime field.
Analyse orders that weren't on time.
Download the overview under ‘Items on time’ in your seller account and see where you went wrong.
Check your delivery promise.
Can you really keep it?
A. The customer's order time is the determining factor. For example, if a customer orders before 4.00 PM with the promise ‘ordered before 4.00 PM, delivered tomorrow’, they expect delivery the next day. This applies even if you don't receive the order until after 4.00 PM.
B. Check the ‘Change delivery time via your seller account’ page. Customers see delivery times as weekdays, you enter them as business days.
C. On the ‘Performance’ page in your seller account, you gain more insight into your delivery performance for your own shipping. Click the eye icon under ‘Delivered on time’ to identify areas for improvement, such as your carrier.
Keep your inventory up to date.
This prevents shipping delays.
Create 2 accounts: 1 for the Netherlands and 1 for Belgium.
This allows you to determine the product range, price, and return address per country. Keep in mind that you'll also need twice as much inventory management in this case.
Reconsider your carrier or parcel point.
Do things often go wrong? Consider a different option. For example, use a service point instead of a parcel locker.
Consider outsourcing your logistics or inventory management.
You can do so via bol or a third party.
Use warehouse-management software or a shipping platform.
This makes your logistics more efficient and reduces the risk of errors.

",{"_312":23579},{"_314":877,"_53":23580,"_318":5106},{"_55":23581},"cs58eb081736337a48",{"_874":23583},{"_876":877,"_53":23584,"_880":23586,"_881":23587},{"_55":23585},"cs006cd194df5828bd","

General about 'Items on time'

",[23588,23596,23604,23612,23620,23628,23636,23644,23652],{"_1011":23589},{"_1013":23590,"_53":23591,"_1017":23593,"_280":23594},"Where can I find my scores on the service standard 'Items on time'?",{"_55":23592},"csbad7e85eeacdd704","

You can see your scores on the service standard ‘Items on time’ on the ‘Performance‘ page in your seller dashboard.

",{"_39":23595,"_37":38},{"_27":118,"_42":118},{"_1011":23597},{"_1013":23598,"_53":23599,"_1017":23601,"_280":23602},"On the performance page in my seller dashboard, I see 3 service standards: 'Handed on time', 'Delivered on time' and 'Items on time'. What is the difference?",{"_55":23600},"cs68cbf2238376fbbd","

‘Items on time’ is the service standard that counts in the strike system alongside ‘Cancellations’ and ‘Response time’. This service standard is made up of 2 parts:

We assess the shipments you send through Shipping via bol based on ‘Handed over on time’. This is the extent to which you hand in your shipments to the carrier on time.
The shipments you send in another way (but not via Logistics via bol) are assessed on “Delivered on time”. This is the extent to which you deliver your shipments to the customer on time.

",{"_39":23603,"_37":38},{"_27":118,"_42":118},{"_1011":23605},{"_1013":23606,"_53":23607,"_1017":23609,"_280":23610},"Why is the service standard 'Items on time' calculated based on the number of items and not the number of orders?",{"_55":23608},"csec11a8c4f4f062a9","

We examined the impact of the measurement for both methods on:

- The overall ‘Items on time’ score of all partners combined.
- The number of partners achieving the 93% service standard on ‘Items on time’.

We see that the results are comparable for both scenarios. For this reason, we chose the method that is most favourable to you as a partner and in which you have the greatest chance of achieving the standard. That turned out to be the measurement based on the number of items. So this means the following: if you deliver 1 order with 10 items on time, this counts 10x in your score on ‘Items on time’.

",{"_39":23611,"_37":38},{"_27":118,"_42":118},{"_1011":23613},{"_1013":23614,"_53":23615,"_1017":23617,"_280":23618},"I have a score of <93% on the service standard 'Items on time', but have not received a strike. How is that possible?",{"_55":23616},"csbbb13bf1e46dd02d","

There are a number of possible cases where you will see on your performance page that you have not received a strike in a week despite a score of <93%:

There are less than 3 items picked up or delivered too late.
The service standard has been adjusted downwards in a given week. You can find what we take into account on this page (in Dutch). Behind the scenes, we are correcting a number of scores for Shipping via bol that meet the following conditions and which we are still automating:
- Collection time of a drop-off point is not correct in the bol system.
- ‘Collection’ or ‘pick-up’ does not yet officially count in the calculation of the standard. These include shipments via Ampere Budbee. However, we want to avoid partners getting a strike on performance for a smaller proportion of the total number of items shipped that are not sent with pick-up. For now, we therefore count a shipment within this flow as ‘on time’ if it is fully processed before 23.59 on the promised drop-in day.
- Do you have your shipments picked up via your own appointment? Then the calculation is adjusted because no scanning is done at handover. The first known hand-in scan in that case is the sorting scan which can potentially be negatively influenced by the carrier. For this reason, a shipment within this flow is calculated as ‘on time’ if it is fully processed before 23.59.

",{"_39":23619,"_37":38},{"_27":118,"_42":118},{"_1011":23621},{"_1013":23622,"_53":23623,"_1017":23625,"_280":23626},"How is it possible that I have a score of 97% on my service standard 'Items on time' today (97 out of 100 on time) while yesterday I had a score of 100% (100 out of 100 on time)?",{"_55":23624},"csbb66d18bae757824","

In the service standard calculation, you get an initial score as soon as you download your shipping stamp. Suppose you receive 100 shipments on Monday that you process immediately before the end of your working day (including downloading your shipping stamps), you will see a score of 100% in your dashboard. However, for the calculation, the handover scan to the carrier is leading. Downloading a shipping stamp does not tell you whether the parcel has actually been handed over to the carrier. So, if you still hand in 3 shipments too late, you will see that the assessment for these 3 shipments changes. In that case, you may still have a score of 97% on Tuesday.

",{"_39":23627,"_37":38},{"_27":118,"_42":118},{"_1011":23629},{"_1013":23630,"_53":23631,"_1017":23633,"_280":23634},"How do shipments count for my score if no handover scan took place at the handover point or sorting center?",{"_55":23632},"cscfa8de3c8aadd585","

In that case, as with PostNL letterbox post, we look at the time you processed your order in the seller dashboard or the Retailer API. In the orders overview of the seller dashboard, you will see this as “drop off for ….”. In the Retailer API, this is the “Latesthandoverdatetime” field in “Get delivery options”. It’s important to do this in a timely manner, as this also gives the customer direct access to the Track & Trace details.

",{"_39":23635,"_37":38},{"_27":118,"_42":118},{"_1011":23637},{"_1013":23638,"_53":23639,"_1017":23641,"_280":23642},"I haven't received any strikes, why is my seller account closed?",{"_55":23640},"cs7fc7615306cf4963","

If you are in the GroeiStart period, you do not yet take part in the strike process. In the GroeiStart period, we look at service standards over a number of orders rather than per week (as in the strike process). If you successfully complete the GroeiStart period, we will assess you in the strike process.

",{"_39":23643,"_37":38},{"_27":118,"_42":118},{"_1011":23645},{"_1013":23646,"_53":23647,"_1017":23649,"_280":23650},"I disagree with a strike that I received on the service standard 'Items on time'. What now?",{"_55":23648},"cseda2954fd9ea1049","

If you disagree with the strike, you can grab the Excel file under the ‘Prestaties’ tab and check the following points:

Is it an item with a PostNL, DPD, DHL, Bpost, UPS, GLS, Transmission, FedEx or Dynalogic and have you entered a correct Track & Trace code?
Then check whether the first delivery attempt matches the promised delivery date:

Does the delivery attempt match or is the first delivery attempt before the promised delivery date? Then the item is on time – please contact Partnerservice about this.
Is the first delivery attempt after the promised delivery date? Then the item is unfortunately late, and the score is correct.

For letter post, other parcel carriers and shipments where the Track & Trace code has been entered incorrectly, we will rely on the customer’s response:

If we get a notification from the customer that the item was not delivered on time, then this item is counted as late delivery.
If we receive no response from the customer in response to a sent item, this item is counted as delivered on time.

",{"_39":23651,"_37":38},{"_27":118,"_42":118},{"_1011":23653},{"_1013":23654,"_53":23655,"_1017":23657,"_280":23658},"Why does the number of strikes I have keep changing?",{"_55":23656},"csb0592c0a911d0cca","

Because new data and measurements are constantly being added, your score is constantly changing. 10 days after the end of a week’s calculation, your final score is calculated. This means you get a new performance score every Wednesday and then know if you get a strike.

Your final score is only calculated 10 days after the end of a week because some packages have an 8-day delivery time. It takes a while to know whether the package was delivered on time.

",{"_39":23659,"_37":38},{"_27":118,"_42":118},{"_874":23661},{"_876":877,"_53":23662,"_880":23664,"_881":23665},{"_55":23663},"cs8f05c09a57cf380d","

About 'Shipping via bol'

",[23666,23674,23682,23690,23698,23706,23712,23720,23730,23738,23746,23754],{"_1011":23667},{"_1013":23668,"_53":23669,"_1017":23671,"_280":23672},"Does my drop-off performance on Shipping via bol affect my performance score and therefore my chances on the buy box?",{"_55":23670},"cs09f1cc89a2478bcd","

This page explains how we determine the performance score for Shipping via bol and all other shipping propositions. At the moment, your drop-off performance does not affect your performance score and buy box opportunities. For now, we use the overall Logistics via bol ‘On time delivery’ score for all your Shipping via bol orders. However, we are working hard to get the actual performance of Shipping via bol live in the performance score. The current solution is therefore temporary. So for this reason, we advise you to stay sharp on your drop-off performance.

",{"_39":23673,"_37":38},{"_27":118,"_42":118},{"_1011":23675},{"_1013":23676,"_53":23677,"_1017":23679,"_280":23680},"The collection time of my drop-off point is not correct and now I risk receiving a strike. What should I do?",{"_55":23678},"csa9329ce9afbd2c12","

From previous partner queries, we have learned that in most cases the release times of hand-in points are correct, but they are changed sometimes. This is very inconvenient, of course, if you are not aware of this. PostNL says it will inform you in time via its channels. However, if you want to make sure you are not caught of guard by a possible change in delivery time, we advise you to check every Monday morning the delivery time of your collection point for that week via the PostNL location guide.

If it is indeed the case that the delivery time of your collection point is not correct, please contact Partnerservice.

",{"_39":23681,"_37":38},{"_27":118,"_42":118},{"_1011":23683},{"_1013":23684,"_53":23685,"_1017":23687,"_280":23688},"The collection time of my regular drop-off point is 1pm, but I am still receiving orders after 1pm. What should I do now?",{"_55":23686},"cs49ade95ae7d23f50","

You will no longer be able to hand in all your parcels at your regular drop-off point. You can drop off the parcels of orders that came in on time, for example until 12.30 am. Orders that arrive after that time must be taken to a location with a later collection time.

Therefore, look carefully at the delivery times of locations near you and the latest order time you want. You can drop off parcels at several times a day if that is convenient for you.

",{"_39":23689,"_37":38},{"_27":118,"_42":118},{"_1011":23691},{"_1013":23692,"_53":23693,"_1017":23695,"_280":23696},"If the carrier does not scan my parcels on collection, will I get a strike for handing in my parcels late?",{"_55":23694},"csf90ba9baad7af843","

No, if no collection scan is done then you will also not get a strike for returning your parcels late.

",{"_39":23697,"_37":38},{"_27":118,"_42":118},{"_1011":23699},{"_1013":23700,"_53":23701,"_1017":23703,"_280":23704},"I've heard that it's important to hand in my shipments to a drop-off point before lights out. What exactly does bol expect from me?",{"_55":23702},"cs3fea45ece4b4d417","

The most important thing is that you choose a latest order time (15:00 – 18:00), which allows you to hand in your shipments before the clearance time to a drop-off point near you. The drop-off time is the time when a courier empties a drop-off point and takes away all parcels. Check this link for the current clearance times of all PostNL drop-off points. Check this link for the clearance times of all DHL drop-off points. Please note that delivery times may vary:

By drop-off point: times can vary roughly from 1pm to 9pm.
By day: there are often different release times on Mondays and weekends.

A measurement based on delivery times is live at PostNL and DHL for now. The aim is to also put this live soon for all other carriers within Shipping via bol. In the context of customer satisfaction, however, it is already important that you hand in your shipments to the carrier on time, regardless of the shipping method or carrier you use.

",{"_39":23705,"_37":38},{"_27":118,"_42":118},{"_1011":23707},{"_1013":23630,"_53":23708,"_1017":23633,"_280":23710},{"_55":23709},"cs79aa14e64333eba3",{"_39":23711,"_37":38},{"_27":118,"_42":118},{"_1011":23713},{"_1013":23714,"_53":23715,"_1017":23717,"_280":23718},"I was on time with handing in my parcels at the PostNL drop-off point, but they were not scanned on time. Now I risk receiving a strike. What should I do?",{"_55":23716},"csdd3a96c5ab57308e","

As a partner, you are responsible for receiving a hand-in scan on your parcels. It is therefore important that you ensure that PostNL scans them on arrival. Our advice is as follows:

Make sure you do not leave before you have seen for yourself that the drop-off point fulfils its scanning obligation.
Choose a drop-off point with the right capacity. You can check the capacity of all drop-off points on PostNL’s location guide. If you have more than 20 parcels, for example, it is best to hand them in at a Business Point.
Do not arrive at the drop-off point too close to the collection time, because it can be busy. Make sure you choose a realistic order deadline that leaves you enough time to have your parcels scanned at the drop-off point.

In case you have received a strike and have met the above conditions, please contact the Partnerservice. In addition, we recommend contacting the carrier to indicate that the drop-off point is not fulfilling its scanning obligation.

",{"_39":23719,"_37":38},{"_27":118,"_42":118},{"_1011":23721},{"_1013":23722,"_53":23723,"_1017":23725,"_280":23726},"What if I arrive at the drop-off point after the collection time?",{"_55":23724},"cs52f533af18d7f76a","

It is important to hand in your parcels on the right day before the collection time. If you hand in your parcels after that, we will assess them as ‘handed in late’. Read more here:

",{"_39":23727,"_37":57},{"_27":23728,"_42":23729},"Items on time","https://partnerplatform.bol.com/en/need-help/performance/service-standards-bol-com/items-on-time/",{"_1011":23731},{"_1013":23732,"_53":23733,"_1017":23735,"_280":23736},"Surely, the collection time for PostNL or DHL was always at 06.00 the day after the promised delivery date. Why has this changed?",{"_55":23734},"csb9c4c184875de83d","

It is true that in the old situation, the lead time was longer for shipments with Shipping via bol. At that time, Carriers’ lead times were not yet known in our system. By setting the lead times wider, we wanted to prevent unjustified stricter assessment of you as a partner.

",{"_39":23737,"_37":38},{"_27":118,"_42":118},{"_1011":23739},{"_1013":23740,"_53":23741,"_1017":23743,"_280":23744},"I received a strike because I handed over my parcels after the collection time. However, the shipments were delivered to the customer on time. How does this work?",{"_55":23742},"cs94095d6ffd6acfa2","

We only look at if you dropped off our parcels on time. We have 2 main reasons for this:

Many orders are on time if you rate them on ‘ordered today, delivered the day after tomorrow’, but not on ‘ordered today, delivered tomorrow’. For this reason, the delivery promise within Shipping via bol is regularly extended by one day. Before we can go back to a delivery promise of ‘ordered today, delivered tomorrow’, it is important that we can fulfil this first.
It may be the case that a courier arrives later than the delivery point’s lead time. However, this may be an incident or temporary change. In that case, it would be annoying for the customer if you hand in your shipment late, while the courier was on time that day. To avoid these situations, the delivery times communicated by the carriers are always leading.

",{"_39":23745,"_37":38},{"_27":118,"_42":118},{"_1011":23747},{"_1013":23748,"_53":23749,"_1017":23751,"_280":23752},"How do I calculate my score if I combine Shipping via bol and my own shipments?",{"_55":23750},"cs2fd09412417f0ae9","

Suppose you send a total of 100 orders in week 30. 70 of these were sent using Shipping via bol; 2 of these were delivered to the delivery service too late. 30 of these you send with your own shipping seal; of these, 3 were not delivered on time. Your score in this case is (68+27) / (70+30)= 95%. Since the norm for both Shipping via bol stamps and your other shipping stamps is now still at 93%, you have therefore met the norm in week 30.

",{"_39":23753,"_37":38},{"_27":118,"_42":118},{"_1011":23755},{"_1013":23756,"_53":23757,"_1017":23759,"_280":23760},"I would like to drop off my shipments at a drop-off point, but this is not possible. Can't I just take my orders with my own pick-up or hand them in directly at a sorting center?",{"_55":23758},"csb5935ebfbe8ac1f0","

You may certainly hand over these shipments to your own collection service, or hand them in directly at a sorting center. However, it is at your own risk whether the scanning of your shipment at the sorting center takes place on time.

",{"_39":23761,"_37":38},{"_27":118,"_42":118},{"_874":23763},{"_876":877,"_53":23764,"_880":23766,"_881":23767},{"_55":23765},"cs1ebc733979a1e5de","

for other shipping labels

",[23768,23776,23784],{"_1011":23769},{"_1013":23770,"_53":23771,"_1017":23773,"_280":23774},"How does bol know if an order has been delivered to the customer on time if I don't use PostNL or DHL?",{"_55":23772},"cs0ca5a36ebb8345fe","

Thanks to a new link, we can read accurate track-and-trace information from more and more carriers. This way, you and your customer are always aware of the status of your parcels, and we can better assess your ‘On time delivery’ score. Very convenient! Monitor your performance via your seller dashboard. Please see the overview below of all carriers we can now measure:

Logistics via bol
PostNL
DPD
DHL
BPost
UPS
Dynalogic
GLS
Transmission
FedEx

",{"_39":23775,"_37":38},{"_27":118,"_42":118},{"_1011":23777},{"_1013":23778,"_53":23779,"_1017":23781,"_280":23782},"How does bol measure whether an order was delivered to the customer on time if I don't have Track&Trace information?",{"_55":23780},"csba2baa86b7145f49","

When Track&Trace information is missing, we use an e-mail to the customer in which she can indicate whether the order was received as agreed. This is the case with a large proportion of letter mail, an incorrectly entered Track&Trace code, an unfilled Track&Trace code and with orders sent with a carrier other than those listed in the question above.

The reliability of this measurement has been extensively researched. Differences do occasionally arise at item level, but these discrepancies are as often positive as negative. Therefore, as long as all results are included, a realistic picture of actual performance emerges.

",{"_39":23783,"_37":38},{"_27":118,"_42":118},{"_1011":23785},{"_1013":23786,"_53":23787,"_1017":23789,"_280":23790},"How does bol determine whether my delivery appointment with the customer has taken place on time?",{"_55":23788},"csa59597981043c8c9","

With a delivery via delivery appointment, we expect you to keep an achievable delivery promise and properly inform and contact the customer. A delivery appointment is only necessary for items that cannot be sent by standard parcel post. If you still ship with a delivery appointment, even though this is not necessary for the order in question? Then this can be seen as a way to circumvent our measurements.

",{"_39":23791,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[23795,23796,23797,23798,23799,23800,23801,23802],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"items-on-time","2026-05-01T07:31:36.534Z","/en/idp/items-on-time",{"_162":23807,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.443Z",[],{"_55":23810},"csab64dd64bb446d7f",{"_102":23812,"_169":23889,"_53":23890},[23813],{"_105":238,"_55":23814,"_90":108,"_92":23815,"_94":38,"_88":532,"_95":23816,"_97":112,"_113":38,"_114":23817,"_244":23818,"_116":23872,"_209":118,"_120":23873,"_122":23874,"_27":23883,"_154":23884,"_156":23885,"_158":409,"_39":23886,"_160":23887},"blt126228fdec5dfc99",{},"2026-01-12T08:51:53.597Z","This service standard measures the percentage of orders canceled by the partner itself, by the customer after the promised delivery date, or by automatic cancellations on the 3rd day after the promised delivery date. Learn more about how we measure this service standard and what you can do to improve your performance.",[23819,23823,23830,23836,23841,23847,23851,23856],{"_312":23820},{"_314":23505,"_53":23821,"_318":131},{"_55":23822},"cs06e541d9f373ccea",{"_343":23824},{"_27":23523,"_53":23825,"_119":23827,"_349":12822,"_302":303,"_280":23828},{"_55":23826},"cs69364022a1819cd7","

Of all items ordered, you may not cancel more than 2% (from 3 or more items cancelled per week).

",{"_39":23829,"_37":38},{"_27":118,"_42":118},{"_493":23831},{"_27":23832,"_53":23833,"_119":23835},"General information",{"_55":23834},"csa59aff785da9cfb6","

It is very disappointing for a customer if an order is cancelled. That is why the cancellation percentage is included in the service standards. If 3 or more items are cancelled in 1 week and the cancellation percentage is thereby higher than 2%, you will receive a strike.

Within the 'Cancellations' service standard, we measure 3 things:

Cancellation by you
It can happen that you cancel an order; these cancellations are included in the 'Cancellations' service standard.
Cancellation by the customer after the promised delivery date
The customer can cancel an (undelivered) order themselves. If the customer does this after the promised delivery date, this cancellation is included in the 'Cancellations' service standard. If the customer cancels the order before the promised delivery date, and you process the cancellation before the promised delivery date, this cancellation is not included.
Automatic cancellation on the third day after the promised delivery date
If you have not confirmed the order by the third day after the promised delivery date, the order expires and is automatically cancelled. This cancellation is included in the 'Cancellations' service standard.

",{"_312":23837},{"_314":23558,"_53":23838,"_318":23840},{"_55":23839},"csb6b94ad2834b7e5c","target-value",{"_493":23842},{"_27":23843,"_53":23844,"_119":23846},"Not achieving the target value ",{"_55":23845},"cs0347f3b38ad74e01","

A service standard is not optional, because we want to guarantee quality to the customer. Therefore, every service standard has a minimum quality standard. If you do not meet the service standard ‘Cancellations’, you will receive a strike. You will be informed of this by e-mail on Wednesday. Here you can find more information about strikes.

",{"_312":23848},{"_314":23569,"_53":23849,"_318":8639},{"_55":23850},"csf1cf3e0b654b739c",{"_493":23852},{"_27":23574,"_53":23853,"_119":23855},{"_55":23854},"csf6299ad257dfb330","

Keep track of your inventory.
Check your inventory regularly to avoid selling items you no longer have. If the inventory is at 0, we automatically take the item offline. Are you selling a new item? Start with a small inventory. This way, you avoid being stuck with poorly selling items.
Maintain an inventory buffer.
Don’t put your entire inventory online. For example, if you have 50 items, offer 47. Use the rest as a reserve, for example, in case of stock shortages or warranty claims. The size of your buffer depends on your inventory and the space you have available.
Remove or pause items that are no longer available.
Go to ‘My Offer’ in your seller account and select ‘Remove’ or ‘Pause’.
Use vacation mode.
Going on vacation or going away for a few days? Put your store on vacation mode.
Process orders on time.
This way, you’ll meet your delivery promise. If you don’t process an order, we’ll automatically cancel it on the 3rd day after the delivery deadline. Using the API? Always check the process status to see if your order confirmation has been successfully processed. If not, the order will remain open and we’ll eventually cancel it.
Tailor your offer to your available time.
Short on time? Start small. You can reach many customers via bol, and the number of orders can quickly increase.
Connect your webshop to your other sales channels.
With an integration partner, you can connect your own system to your bol seller account, giving you better control over your inventory.
Outsource logistics and inventory management.
You can do so via bol or a third party.
Use warehouse-management software or a shipping platform. This allows you to organise your logistics more efficiently and reduces the chance of errors.

",{"_274":23857},{"_27":7762,"_53":23858,"_119":23860,"_280":23861,"_181":23864,"_304":23870,"_306":177,"_308":-5,"_309":23871},{"_55":23859},"cs87fae3d487a5bff6","

Want to sell an item as a brand item via bol?

",{"_39":23862,"_37":57},{"_27":283,"_42":23863},"https://partnerplatform.bol.com/nl/partner-academy/merkrichtlijnen-en-eigendomsrechten/",{"_181":23865,"_205":23869,"_300":301,"_302":5893},{"_55":23433,"_88":184,"_185":38,"_92":23866,"_187":188,"_95":23435,"_97":190,"_191":23436,"_193":23437,"_195":196,"_120":23867,"_27":23439,"_156":23440,"_158":201,"_160":23868,"_39":23443},{},[128,198],{"_162":23442,"_164":201,"_165":166,"_90":108},"Blue thumbs up.",[],"2025-11-04T15:52:16.000Z",{"_119":118,"_27":118},[],[23875,23876,23877,23878,23879,23880,23881,23882],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"cancellations","Cancellations","2026-02-24T14:43:40.329Z","/en/idp/cancellations",{"_162":23888,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.430Z",[],{"_55":23891},"csa0a491f22353c5cd",{"_102":23893,"_169":23980,"_53":23981},[23894],{"_105":238,"_55":23895,"_90":108,"_92":23896,"_94":38,"_88":8339,"_95":23897,"_97":112,"_113":38,"_114":23898,"_244":23899,"_116":23962,"_209":118,"_120":23965,"_122":23966,"_27":23975,"_154":23963,"_156":23976,"_158":409,"_39":23977,"_160":23978},"blt77367198eab0b8a8",{},"2026-01-27T09:19:23.653Z","This service standard measures the percentage of orders with a mandatory Track & Trace code. Read more about how we measure this service standard and what you can do to improve your performance here.",[23900,23904,23912,23917,23923,23929,23933,23938,23942],{"_312":23901},{"_314":23505,"_53":23902,"_318":131},{"_55":23903},"csa287e8e591af5a41",{"_343":23905},{"_27":23906,"_53":23907,"_119":23909,"_349":12822,"_302":303,"_280":23910},"The standard",{"_55":23908},"cs2c163a366336d034","

A track & trace number for all parcel shipments.

",{"_39":23911,"_37":38},{"_27":118,"_42":118},{"_493":23913},{"_27":23832,"_53":23914,"_119":23916},{"_55":23915},"csf29a536c9236eacb","

Our customers find it important to know where an order is and when they can expect it. That's why a track & trace code is necessary. Adding a track & trace code also helps reduce customer inquiries and leads to higher customer ratings. Therefore, always add a (correct) track & trace code to your parcels.

For letter post, a track & trace number is not mandatory, but it is desirable.

",{"_312":23918},{"_314":23919,"_53":23920,"_318":23922},"Not meeting the standard",{"_55":23921},"csde80bf59776a989f","standard",{"_493":23924},{"_27":23925,"_53":23926,"_119":23928},"When you don't use a track & trace code",{"_55":23927},"cs153e36091b8e567a","

If you don't ship many trackable parcels, this will negatively impact your performance score. If you ship many trackable parcels, this will positively impact your performance score and thus your buy box chances. Read more about the performance score here.

",{"_312":23930},{"_314":23569,"_53":23931,"_318":8639},{"_55":23932},"csf8aec1b92b374abf",{"_493":23934},{"_27":23574,"_53":23935,"_119":23937},{"_55":23936},"cseb18884e2564eaab","

Enter the correct Track & Trace code.
Once you enter a Track & Trace code, it can’t be changed, not even if you’ve chosen the wrong shipping label, for example. So, always check that you are using the correct number.
Check the Track & Trace requirement for each shipment type.
Requirements vary by shipment type, such as self-shipment, Parcel stamps via bol, or a delivery appointment.
Work with carriers that provide clear Track & Trace information.
This allows the customer to easily track the shipment.
Use a shipping platform.
This allows you to easily and often more affordably buy shipping labels with Track & Trace.
Use Shipping via bol.
We'll handle the shipping of your packages for you, always providing the correct Track & Trace code.
Do you sell via multiple channels? Then consider using an integrator.
An integrator allows you to synchronise your items and streamline order processing between bol and your own webshop.

",{"_312":23939},{"_314":877,"_53":23940,"_318":7657},{"_55":23941},"csfe433c5986344ac2",{"_874":23943},{"_876":877,"_53":23944,"_880":23946,"_881":23947},{"_55":23945},"cs3d3dccd005c9bc99","

about track & trace numbers

",[23948,23955],{"_884":23949},{"_886":23950,"_53":23953},[23951],{"_55":23952,"_105":890},"bltd5f5490a2120eb1e",{"_55":23954},"cs6ac51d7a80d57cb3",{"_884":23956},{"_886":23957,"_53":23960},[23958],{"_55":23959,"_105":890},"blt2ec5b0193c33b702",{"_55":23961},"csb6f079f20daede65",{"_27":23963,"_119":23964},"Order traceability","Customers find it important to know the status of an order. Read more about the service standard for order traceability.",[],[23967,23968,23969,23970,23971,23972,23973,23974],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"order-traceability","2026-03-31T08:52:48.038Z","/en/idp/order-traceability",{"_162":23979,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.511Z",[],{"_55":23982},"cs27f73a16cef0743b",{"_102":23984,"_169":24042,"_53":24043},[23985],{"_105":238,"_55":23986,"_90":108,"_92":23987,"_94":38,"_88":5195,"_95":23988,"_97":112,"_113":38,"_114":23989,"_244":23990,"_116":24026,"_209":118,"_120":24027,"_122":24028,"_27":24037,"_154":18091,"_156":24038,"_158":409,"_39":24039,"_160":24040},"blte007081354fd3014",{},"2026-01-22T11:39:03.295Z","This service standard measures the percentage of returned items. Learn more about how we measure this service standard and what you can do to improve your performance. ",[23991,23995,24002,24007,24012,24017,24021],{"_312":23992},{"_314":23505,"_53":23993,"_318":131},{"_55":23994},"cs1cc2c357e5ad8eb8",{"_343":23996},{"_27":23523,"_53":23997,"_119":23999,"_349":12822,"_302":303,"_280":24000},{"_55":23998},"cs2e5777d921e39dc0","

Returns have a dynamic target value based on the total number of items sold. A dynamic value means we take the type of items you sell into account. For example, if you sell electronics, you may have more customer questions and returns than a partner who sells office supplies. The target values align with this, so the score remains fair and relevant. The target value varies by product category.

",{"_39":24001,"_37":38},{"_27":118,"_42":118},{"_493":24003},{"_27":23832,"_53":24004,"_119":24006},{"_55":24005},"csd948d75d758333f4","

We see that partners with high return rates are less popular with our customers. This is understandable, but not all returns can be prevented. Consider, for example, customers who order multiple sizes of a single item and return what doesn't fit. These returns are unavoidable, and that's why we always try to exclude these specific cases.

",{"_312":24008},{"_314":24009,"_53":24010,"_318":23840},"Failure to meet the target value",{"_55":24011},"cs9606b857f0c7a860",{"_493":24013},{"_27":24009,"_53":24014,"_119":24016},{"_55":24015},"cs7533f4927523aa25","

The expected return percentage based on your sales is what we call your personal 'dynamic standard'. If you exceed this standard, we will inform you by email so you can adjust accordingly. Currently, this service standard does not count towards your performance score or strike system. This may change in the future.

Your performance on this service standard also counts towards your quality score. The quality score shows how you perform on bol and identifies opportunities for improving your quality. Read more about the quality score here. ",{"_312":24018},{"_314":23569,"_53":24019,"_318":8639},{"_55":24020},"cs8146f10e62fb2234",{"_493":24022},{"_27":23574,"_53":24023,"_119":24025},{"_55":24024},"csa93355dd7d0b51a1","

Ensure your content matches the item.
Provide a clear and honest product description that reflects what the customer receives.
Set a realistic price.
A good price-quality ratio ensures satisfied customers and fewer returns.
Analyse your return reasons.
View the returns overview and check which returns you can influence. For example, add a size chart for fashion or clearly indicate which accessories and/or model numbers are suitable for your item.
Use the Reverse ecosystem.
This helps you to prevent returns and handle them more efficiently.

",{"_27":18091,"_119":118},[],[24029,24030,24031,24032,24033,24034,24035,24036],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"returns","2026-03-31T08:55:03.515Z","/en/idp/returns",{"_162":24041,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.477Z",[],{"_55":24044},"csfc365fee62f50698",{"_102":24046,"_169":24178,"_53":24179},[24047],{"_105":238,"_55":24048,"_90":108,"_92":24049,"_94":38,"_88":941,"_95":24050,"_97":112,"_113":38,"_114":24051,"_244":24052,"_116":24162,"_120":24163,"_122":24164,"_27":24173,"_154":20832,"_156":24174,"_158":409,"_39":24175,"_209":118,"_160":24176},"blt5ea7798836263f47",{},"2026-01-15T14:10:11.807Z","This service standard measures the percentage of customer queries per item. Learn more about how we measure this service standard and what you can do to improve your performance. ",[24053,24072,24080,24084,24091,24096,24102,24108,24116,24121,24128,24144,24148,24153,24157],{"_247":24054},{"_27":24055,"_119":118,"_251":38,"_247":-5,"_252":24056,"_256":118,"_257":38,"_258":24058,"_53":24070},"Customer service",{"_27":24055,"_42":24057},"https://youtu.be/Hp7ee6E1sf0",{"_55":24059,"_88":261,"_27":24060,"_195":24061,"_97":409,"_158":409,"_95":24062,"_156":24062,"_187":266,"_191":24063,"_193":24064,"_92":24065,"_185":38,"_120":24066,"_160":24067,"_39":24069},"blt73eadf3cb87d96e5","Schermafbeelding 2026-04-07 112537.png","blt3553dfbbbf0ece6e","2026-04-07T14:37:27.738Z","502340","Schermafbeelding_2026-04-07_112537.png",{},[],{"_162":24068,"_164":297,"_165":166,"_90":108},"2026-04-13T09:17:35.458Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt73eadf3cb87d96e5/69d516a79dc260940f93b81c/Schermafbeelding_2026-04-07_112537.png",{"_55":24071},"cs7debe5ada785524f",{"_343":24073},{"_27":24074,"_119":24075,"_349":504,"_302":351,"_280":24076,"_53":24078},"Explainer video","

This video was made for international partners.

",{"_39":24077,"_37":38},{"_27":118,"_42":118},{"_55":24079},"cs48056adccfa36967",{"_312":24081},{"_314":23505,"_53":24082,"_318":131},{"_55":24083},"cs386b9c55fa3bafb2",{"_343":24085},{"_27":23523,"_53":24086,"_119":24088,"_349":12822,"_302":303,"_280":24089},{"_55":24087},"cs8b5924b629c0d2a7","

Customer queries have a dynamic target value, depending on the product category. A dynamic value means we take the type of items you sell into account. For example, if you sell electronics, you may have more customer questions and returns than a partner who sells office supplies. The target values align with this, so the score remains fair and relevant.

",{"_39":24090,"_37":38},{"_27":118,"_42":118},{"_493":24092},{"_27":23832,"_53":24093,"_119":24095},{"_55":24094},"cs25c65109c16841b3","

To offer customers the best possible service, it's important to keep them as fully informed as possible – for example, about item features or the status of their order. This helps prevent customer questions. If you do receive questions, we monitor the number of customer questions as a service standard. For the number of customer questions, a personal dynamic standard is applied across the total number of orders. This information is based on the items you sell and can be found on the ‘Performance’ page in your seller account.

The expected percentage of customer questions based on your sales is your personal ‘dynamic standard’. If you exceed this standard, you'll receive an email from us so you can adjust. Currently, this service standard does not yet count towards your performance score calculation.

We see that partners who receive many customer queries are less popular with our customers. This is understandable, but not all customer queries can be prevented. That’s why we filter out customer queries that are not related to a bad customer experience. For example, a request for a VAT invoice. ",{"_312":24097},{"_314":24098,"_53":24099,"_318":24101},"Customer questions during GrowStart",{"_55":24100},"cs126c60672fc89763","growstart",{"_493":24103},{"_27":24104,"_53":24105,"_119":24107},"Customer questions during the GrowStart period",{"_55":24106},"cs30bfa2cca88c9cf8","

The percentage of customer questions is one of the service standards by which you are evaluated during the GrowStart period. For this, as explained above, we look at your personal \"dynamic standard\". This standard depends on the product categories you sell in. How this works exactly is explained with the calculation example below.

",{"_343":24109},{"_27":24110,"_53":24111,"_119":24113,"_349":513,"_302":303,"_280":24114},"Calculation example",{"_55":24112},"cs89dc4314d9c0f985","

Please note: The following example contains fictitious figures.

Suppose that during the GrowStart period, you dispatched 100 orders with the following distribution:

40 orders in the Bluetooth Speakers product category, where the standard for this product category is 5%.
30 orders in the Baby Food product category, where the standard for this product category is 3%.
30 orders in the Sports Bags product category, where the standard for this product category is 6%.

The average standard for these 100 orders would then be: 0.40*0.05 + 0.30*0.03 + 0.30*0.06 = 4.7%.

Because new partners are still learning during the GrowStart period, more leeway is given, and this standard is multiplied by 1.125, making your personal dynamic standard in this case 0.047*1.125 = 5.28%.

",{"_39":24115,"_37":38},{"_27":118,"_42":118},{"_493":24117},{"_27":118,"_53":24118,"_119":24120},{"_55":24119},"csb55566985c7e0716","

In addition to a personal dynamic standard, for each phase in the GrowStart period, we also apply a minimum of 3 customer questions and a maximum personal dynamic standard of 15%.

Want to calculate your own expected personal dynamic standard? You can! Once a month, you'll find the standards per product category on this page.

",{"_343":24122},{"_27":5206,"_53":24123,"_119":24125,"_349":350,"_302":351,"_280":24126},{"_55":24124},"cs7b6c0619fa195e12","

The standard for a product category may vary monthly, but generally, it doesn't change much. Calculating your personal dynamic standard yourself therefore provides a good estimate of what your standard will be at the next evaluation.

",{"_39":24127,"_37":38},{"_27":118,"_42":118},{"_523":24129},{"_27":24130,"_53":24131,"_119":118,"_528":38,"_529":24133,"_546":24143},"The standard per product category",{"_55":24132},"cs1e0ffe6d54038480",{"_55":24134,"_88":261,"_195":262,"_27":24135,"_97":8089,"_158":8089,"_95":24136,"_156":24136,"_187":534,"_191":24137,"_193":24135,"_92":24138,"_185":38,"_120":24139,"_160":24140,"_39":24142},"blt8c4591f8055f25b2","Score-per-chunk.xlsx","2025-11-12T16:21:37.218Z","122022",{},[],{"_162":24141,"_164":264,"_165":166,"_90":108},"2026-01-15T15:46:54.400Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8c4591f8055f25b2/6914b411316fda5f931e2293/Score-per-chunk.xlsx","

* Last updated on July 3, 2023

",{"_312":24145},{"_314":23558,"_53":24146,"_318":23840},{"_55":24147},"csbcb254ff408e9363",{"_493":24149},{"_27":23558,"_53":24150,"_119":24152},{"_55":24151},"cs5bd659892770cefb","

Currently, we only use this service standard during the GrowStart period. The expected percentage of customer questions based on your sales is your personal ‘dynamic standard’. If you exceed this standard after 100 orders, your GrowStart period will be extended, and we will review another 100 orders with you. You can find more information about the GrowStart period here.

",{"_312":24154},{"_314":23569,"_53":24155,"_318":8639},{"_55":24156},"cs14abe75b04570c5b",{"_493":24158},{"_27":23574,"_53":24159,"_119":24161},{"_55":24160},"csd8eefac998e93fe3","

Determine your FAQs.
Consider which questions you could have prevented beforehand and adjust your information for future customers.
Ensure complete and clear content.
Provide a realistic overview of the item and answer frequently asked questions in the product description.

More tips on handling customer queries in your seller account? Click here. ",{"_27":20832,"_119":118},[],[24165,24166,24167,24168,24169,24170,24171,24172],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"customer-questions","2026-04-07T14:41:14.920Z","/en/idp/customer-questions",{"_162":24177,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.465Z",[],{"_55":24180},"cs1b56eaefc6192b95",{"_102":24182,"_169":24281,"_53":24282},[24183],{"_105":238,"_55":24184,"_90":108,"_92":24185,"_94":38,"_88":184,"_95":24186,"_97":112,"_113":38,"_114":24187,"_244":24188,"_116":24264,"_209":118,"_120":24266,"_122":24267,"_27":24276,"_154":24265,"_156":24277,"_158":98,"_39":24278,"_160":24279},"blt1ba0bb497761080f",{},"2026-01-27T09:18:24.667Z","For 90% of all call attempts. ",[24189,24193,24200,24205,24209,24215,24219,24225,24229],{"_312":24190},{"_314":23505,"_53":24191,"_318":131},{"_55":24192},"csa3c913bd167f2b18",{"_343":24194},{"_27":23906,"_53":24195,"_119":24197,"_349":12822,"_302":303,"_280":24198},{"_55":24196},"cs9adad326d50f7486","

You answer at least 90% of call attempts within the 40 hours of phone availability, which are spread from Monday to Saturday between 08:00 and 20:00.\r

",{"_39":24199,"_37":38},{"_27":118,"_42":118},{"_493":24201},{"_27":23832,"_53":24202,"_119":24204},{"_55":24203},"cse98c992bec3535e3","

We track your phone availability because our customers really value direct and personal contact. Plus, customer questions are often solved more quickly over the phone, as you can explain the whole situation right away and answer any follow-up questions. We expect you to answer at least 90% of calls within the 40 hours of phone availability, which are spread from Monday to Saturday between 08:00 and 20:00. Depending on your country, official Dutch and Belgian public holidays will be considered, so these days won't count.

",{"_312":24206},{"_314":23919,"_53":24207,"_318":23922},{"_55":24208},"csd87f6a5fb25382d7",{"_493":24210},{"_27":24211,"_53":24212,"_119":24214},"If you don't meet the standard",{"_55":24213},"csc3d57bd9cd312b7d","

If you don't meet the standard, it's a sign that you need to improve your phone availability. This is really important for customers. You won't get a strike for this; we consider it your own responsibility. This might change in the future.

",{"_312":24216},{"_314":23569,"_53":24217,"_318":8639},{"_55":24218},"cscb2b3e86fe3e8b8b",{"_493":24220},{"_27":24221,"_53":24222,"_119":24224},"Tips to improve",{"_55":24223},"cs2c4289560da1c6a5","

Do you want to adjust your current phone availability or are you available for more than 40 hours? Just go to your seller account and navigate to the Customer Service tab. From there, you can easily adjust these settings.

",{"_312":24226},{"_314":877,"_53":24227,"_318":7657},{"_55":24228},"cs7badebd5e205fa94",{"_874":24230},{"_876":877,"_53":24231,"_880":24233,"_881":24234},{"_55":24232},"cs3c2ce124563e19aa","

about phone availability

",[24235,24242,24249,24256],{"_884":24236},{"_886":24237,"_53":24240},[24238],{"_55":24239,"_105":890},"bltf390eed403877417",{"_55":24241},"csd9688a3f59a76efa",{"_884":24243},{"_886":24244,"_53":24247},[24245],{"_55":24246,"_105":890},"blt7838c6aee6a8849a",{"_55":24248},"csd981a7dee5b87192",{"_884":24250},{"_886":24251,"_53":24254},[24252],{"_55":24253,"_105":890},"blte3a77858dc5b9342",{"_55":24255},"cs68fa55cb0b11ed05",{"_1011":24257},{"_1013":24258,"_53":24259,"_1017":24261,"_280":24262},"Where can I see my phone availability?",{"_55":24260},"cs1073b427dc672d53","

We've removed the 'phone availability' service standard from the seller account. We're doing this because we're not actively managing it right now. However, we still expect you to be available during the hours you've provided. We can always check later if this has been met.

",{"_39":24263,"_37":38},{"_27":118,"_42":118},{"_27":24265,"_119":118},"Phone availability",[],[24268,24269,24270,24271,24272,24273,24274,24275],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"phone-availability","2026-03-18T08:16:22.510Z","/en/idp/phone-availability",{"_162":24280,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.536Z",[],{"_55":24283},"cs7ecf150f790e0ca8",{"_102":24285,"_169":24394,"_53":24395},[24286],{"_105":238,"_55":24287,"_90":108,"_92":24288,"_94":38,"_88":184,"_95":24289,"_97":112,"_113":38,"_114":24290,"_244":24291,"_116":24377,"_209":118,"_120":24378,"_122":24379,"_27":24388,"_154":24389,"_156":24390,"_158":264,"_39":24391,"_160":24392},"bltef80329be94e595f",{},"2026-01-12T10:21:37.662Z","An 8 or higher.",[24292,24296,24303,24308,24312,24318,24322,24327,24331],{"_312":24293},{"_314":23505,"_53":24294,"_318":131},{"_55":24295},"csec682fd1c39ffd94",{"_343":24297},{"_27":23906,"_53":24298,"_119":24300,"_349":12822,"_302":303,"_280":24301},{"_55":24299},"csc17ab7b26eeaff7c","

Your review score is at least an 8.

",{"_39":24302,"_37":38},{"_27":118,"_42":118},{"_493":24304},{"_27":23832,"_53":24305,"_119":24307},{"_55":24306},"csc79ed88292cc59db","

The customer's opinion is important. The review score serves as an indicator of a partner's quality for customers, and they consider it when making a purchase. With a good review score, customers are more likely to choose to buy an item from you. You can view your average review scores in your seller account. Here you'll also find tips and advice to help you maintain your review score and improve it if needed.

For a good performance on the 'Review Score' service standard, we maintain an 8 as the minimum threshold. If you have an average of 8 or higher over the past 3 months, customers are truly satisfied.

It is not allowed to ask the customer for a (re)review in exchange for compensation – for example, a free item or a discount. This is considered bribery and is therefore unacceptable. We will deduct policy points for this.

",{"_312":24309},{"_314":23919,"_53":24310,"_318":23922},{"_55":24311},"cs1783f3facdf7ae2f",{"_493":24313},{"_27":24314,"_53":24315,"_119":24317},"What if you don't meet this standard",{"_55":24316},"cs8951c9b9888b3951","

If your average is lower than an 8, this is a sign that you need to improve your service. You will not receive a strike for this.

",{"_312":24319},{"_314":23569,"_53":24320,"_318":8639},{"_55":24321},"cs0c375a08967c18a9",{"_493":24323},{"_27":24221,"_53":24324,"_119":24326},{"_55":24325},"csaea71199ce39cb0f","

Analyze your lower review scores and determine what you can improve based on them.
Contact the customer if you want to respond to a negative customer review and follow the step-by-step plan.

",{"_312":24328},{"_314":877,"_53":24329,"_318":5106},{"_55":24330},"cs6163c5638d275937",{"_874":24332},{"_876":877,"_53":24333,"_880":24335,"_881":24336},{"_55":24334},"cs86b69c9b9ab2455a","

about review score

",[24337,24345,24353,24361,24369],{"_1011":24338},{"_1013":24339,"_53":24340,"_1017":24342,"_280":24343},"I received a negative customer review; however, it was due to the delivery service. Now what?",{"_55":24341},"cs9a76d2425ed2faa8","

It is disappointing to receive a negative review due to the performance of the shipping party, we understand that. However, as a partner, you are responsible for the delivery promise you make and the entire shipping process towards the customer. You are in charge of deciding which party you work with.

We encourage you to contact customers who have given a negative rating. If necessary, you can then send them a reassessment request. That way, you can ensure a more positive rating yourself.

",{"_39":24344,"_37":38},{"_27":118,"_42":118},{"_1011":24346},{"_1013":24347,"_53":24348,"_1017":24350,"_280":24351},"I can respond to a customer review?",{"_55":24349},"cs71f34f10210c0485","

We encourage you to always get in touch when a customer has left a negative review. You can work with the customer to find a solution and then send out a reassessment request. The customer can then choose to update their review.

",{"_39":24352,"_37":38},{"_27":118,"_42":118},{"_1011":24354},{"_1013":24355,"_53":24356,"_1017":24358,"_280":24359},"How to get more customer reviews?",{"_55":24357},"cs245ef7e28bb367cc","

Unfortunately, you have no influence on sending review requests to customers. The customer cannot influence this either. Besides, it is ultimately the customer’s choice whether or not to fill in a review request. What you do have influence over is ensuring satisfied customers.

",{"_39":24360,"_37":38},{"_27":118,"_42":118},{"_1011":24362},{"_1013":24363,"_53":24364,"_1017":24366,"_280":24367},"May a customer review be removed?",{"_55":24365},"cs8674c50063f26875","

If you have received a negative review, we advise you to contact the customer who sent it. Reviews are based on the customer’s perception, and you may still be able to put a positive spin on this.

Only in very exceptional situations will reviews be removed. This also applies to Logistiek via bol (Logistics via bol) and Verzenden via bol (Shipping via bol)*:

- The review is contrary to laws or regulations, public order and/or decency. This includes insulting and offensive language.
- The review text includes personal (contact) data, such as telephone numbers and addresses.
- The entire assessment concerns a product assessment and the rating is lower than an 8, i.e. the service standard. If the review is partly about an item and partly about the service, it cannot be removed.
- The rating is demonstrably fraudulent.
- The review is demonstrably about purchasing an item from another partner.

If a review meets the above points and you would like to have a review removed, please contact Partnerservice.

Please note that there is no room for discussion about the level of the overall rating and ratings on sub-aspects. Ratings are made on the basis of text and grades. Is the text entirely focused on the item and does it include, for example, a grade for delivery or contact? Then the review is not seen as a product review and is not deleted. In addition, Partnerservice does not contact customers; we encourage you to do this yourself.

Bol.com also has no influence on reviews and cannot censor them, unless you can prove that a review violates laws or regulations, public order or public morals. See also Article 5 of the Gebruiksvoorwaarden Zakelijk Verkopen via bol.com

* only applicable for shipment from NL to NL

",{"_39":24368,"_37":38},{"_27":118,"_42":118},{"_1011":24370},{"_1013":24371,"_53":24372,"_1017":24374,"_280":24375},"What is the difference between customer reviews and product reviews?",{"_55":24373},"cs6ac7580eee8b8129","

Product reviews on bol are intended for customers to share product content findings on the website, with the aim of informing other customers. A product review refers to the customer’s experience with the product. Regardless of whether it was obtained/given as a gift or whether a product was made available (temporarily). Only customers who have purchased the product can write a product review.

Customer reviews are meant for customers to share their experiences with you as a seller. A customer review refers to their experience with you as a seller in general, but they can also share their experience in terms of product description, delivery time and condition of the item. Here, only the overall rating is mandatory. Only customers who have bought something from you and received a review request can write a customer review.

",{"_39":24376,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[24380,24381,24382,24383,24384,24385,24386,24387],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"rating","Review score","2026-01-12T10:32:15.106Z","/en/idp/rating",{"_162":24393,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.455Z",[],{"_55":24396},"csdfafc83dcc5228f1",{"_102":24398,"_169":24487,"_53":24488},[24399],{"_105":238,"_55":24400,"_90":108,"_92":24401,"_94":38,"_88":177,"_95":24402,"_97":112,"_113":38,"_114":24403,"_244":24404,"_116":24471,"_209":118,"_120":24472,"_122":24473,"_27":24482,"_154":21030,"_156":24483,"_158":98,"_39":24484,"_160":24485},"blt782b87d419ebffba",{},"2026-01-21T16:17:46.154Z","90% of customer inquiries handled within 24 hours. ",[24405,24409,24416,24421,24428,24432,24437,24441,24447,24451],{"_312":24406},{"_314":23505,"_53":24407,"_318":131},{"_55":24408},"cs3929614e22c59e04",{"_343":24410},{"_27":23906,"_53":24411,"_119":24413,"_349":12822,"_302":303,"_280":24414},{"_55":24412},"csf5c03b7db9a8cca2","

90% of customer inquiries are handled within 24 hours.

",{"_39":24415,"_37":38},{"_27":118,"_42":118},{"_493":24417},{"_27":23832,"_53":24418,"_119":24420},{"_55":24419},"csd938b38cfe1aa7db","

Quickly responding to customer inquiries has a positive effect on customer satisfaction. For this reason, your response time is measured, and we expect that 90% of your customer inquiries are handled within 24 hours. If, in one week, you do not provide an initial response to 10 or more new customer inquiries within 24 hours, and you answer less than 90% of customer inquiries within 24 hours, you will receive a strike. Depending on your country of establishment, official Dutch & Belgian public holidays are taken into account; these days do not count. Weekends also do not count.

",{"_343":24422},{"_27":5206,"_53":24423,"_119":24425,"_349":350,"_302":351,"_280":24426},{"_55":24424},"csc1485c36d0d71f9c","

If you selected 'Belgium' as your country of establishment when creating your seller account, only Belgian public holidays will be taken into account.

",{"_39":24427,"_37":38},{"_27":118,"_42":118},{"_312":24429},{"_314":23919,"_53":24430,"_318":23922},{"_55":24431},"cs3c4967097be92c9d",{"_493":24433},{"_27":23919,"_53":24434,"_119":24436},{"_55":24435},"cs388c43a6e5260c79","

A service standard is not optional, as we want to guarantee quality to the customer. Therefore, every service standard has a minimum quality standard. If you do not meet the 'Response time' service standard, you will receive a strike. You will be informed about this by email on Wednesday. You can find more information about strikes here.

",{"_312":24438},{"_314":23569,"_53":24439,"_318":8639},{"_55":24440},"cs300a6c054da8141b",{"_493":24442},{"_27":24443,"_53":24444,"_119":24446},"Shop closed?",{"_55":24445},"cscfaaf9db737285aa","

Even when your shop is temporarily closed, we expect you to handle customer inquiries via email within 24 hours. If this is not possible, for example, because you are on holiday, we recommend creating an employee account so that someone else can answer your customer inquiries. We also advise you to go on holiday during a quiet period, so you don't receive too many customer inquiries while you're away.

If you have not responded to at least 10 new customer inquiries within 24 hours in 1 week, we will send you an email about it, so you can improve this point. Curious about your response time score? You can find your score on the 'Performance' page in your seller account.

",{"_312":24448},{"_314":877,"_53":24449,"_318":7657},{"_55":24450},"cs2b00ae85b84774c2",{"_874":24452},{"_876":877,"_53":24453,"_880":24455,"_881":24456},{"_55":24454},"cs75a931f4ed7e04a5","

about response time

",[24457,24464],{"_884":24458},{"_886":24459,"_53":24462},[24460],{"_55":24461,"_105":890},"blt3c102209f322cb85",{"_55":24463},"csdf41582c30d7d6c7",{"_884":24465},{"_886":24466,"_53":24469},[24467],{"_55":24468,"_105":890},"blt037e1804ef97456c",{"_55":24470},"csf3a7b72d2cac3bbc",{"_27":21030,"_119":118},[],[24474,24475,24476,24477,24478,24479,24480,24481],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"response-time","2026-03-18T08:16:33.883Z","/en/idp/response-time",{"_162":24486,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.503Z",[],{"_55":24489},"csd82b96e15e99ff9d",{"_102":24491,"_169":24592,"_53":24593},[24492],{"_105":238,"_55":24493,"_90":108,"_92":24494,"_94":38,"_88":2712,"_95":24495,"_97":112,"_113":38,"_114":24496,"_244":24497,"_116":24575,"_209":118,"_120":24577,"_122":24578,"_27":24587,"_154":24576,"_156":24588,"_158":98,"_39":24589,"_160":24590},"bltaece043e3c4fd89e",{},"2026-01-19T15:46:27.063Z","An NPS of 25 or higher. ",[24498,24502,24509,24514,24520,24525,24531,24537,24541,24546,24552,24558,24562],{"_312":24499},{"_314":23505,"_53":24500,"_318":131},{"_55":24501},"csbda5e9cf16803c70",{"_343":24503},{"_27":23906,"_53":24504,"_119":24506,"_349":12822,"_302":303,"_280":24507},{"_55":24505},"cs3aca16e1342d6dbb","

An NPS after customer contact of 25 or higher.

",{"_39":24508,"_37":38},{"_27":118,"_42":118},{"_493":24510},{"_27":23832,"_53":24511,"_119":24513},{"_55":24512},"cs219559ce9d54904c","

The NPS (Net Promoter Score) after customer contact is a recommendation score that indicates how satisfied customers are with the service following their customer query, which you have answered.

When you close a customer query, the ‘NPS after customer contact survey’ can be sent to the customer 24 hours later. In this survey, customers answer a recommendation question, among others, by giving a score on a scale from 0 to 10. The higher the score, the more satisfied and loyal customers are. The NPS is then calculated by subtracting the percentage of ‘detractors’ (customers who give a 0 to 6) from the percentage of ‘promoters’ (customers who give a 9 or 10). This results in an NPS score between -100 and +100. For good performance on the service standard ‘NPS after customer contact’, we maintain an NPS after customer contact of 25 as the lower limit.

The NPS after customer contact score that customers give you is fixed and cannot be changed afterwards.

",{"_312":24515},{"_314":24516,"_53":24517,"_318":24519},"Measuring NPS after customer contact",{"_55":24518},"cs8a7f13db13d01297","measuring-after-customer-contact",{"_493":24521},{"_27":24516,"_53":24522,"_119":24524},{"_55":24523},"cs48060f5ffb0c64bd","

When you close a customer query, an NPS questionnaire is sent out 24 hours later. If the customer fully completes this questionnaire, you will see this measurement reflected in your NPS after customer contact insights. If bol customer service closes a customer query for you, any NPS measurement will not be included in your score.

You will receive fewer NPS after customer contact measurements than the number of customer queries you handle. Not every customer who receives the questionnaire completes it. We also ensure that a customer does not receive various questionnaires too quickly one after another. As a result, you might receive few or even no NPS after customer contact measurements in some months.

Your NPS after customer contact provides an increasingly clearer picture of your customers' satisfaction and loyalty as the number of measurements increases. A guideline for the number of NPS measurements we use is 25 or more NPS after customer contact measurements.

",{"_312":24526},{"_314":24527,"_53":24528,"_318":24530},"NPS in the seller account",{"_55":24529},"cs4d7ddeda402fb58d","nps-seller-account",{"_493":24532},{"_27":24533,"_53":24534,"_119":24536},"NPS after customer contact in the seller account",{"_55":24535},"cs6a89cd03116bbd33","

You can find your own NPS after customer contact in your seller account. Click ‘Customer queries’ at the top, then click the ‘NPS after customer contact’ tab. Here you will find your monthly score, the history of these scores over the past 24 months, and the distribution of the scores into promoters, passives, and detractors. For the latter, click the bar chart icon. Furthermore, under ‘View your score in detail’, you will find topics you can work on to improve your NPS after customer contact.

Under ‘Score per customer query’, you will find the NPS measurements from the last 28 days. Here you can see the recommendation score (0 to 10) and the open feedback from the customer. You can also click through to the customer contact you had. Using the filter, you can view only measurements from promoters, passives, or detractors and see which customer queries are going well and where there is potential to improve.

",{"_312":24538},{"_314":23919,"_53":24539,"_318":23922},{"_55":24540},"csc5e1b5ddbeb5ecd2",{"_493":24542},{"_27":24211,"_53":24543,"_119":24545},{"_55":24544},"csd501000e0bedbd02","

Currently, this service standard does not yet count towards calculating your performance score. You also will not receive a strike. However, it teaches you a lot about how customers rate your customer service. You can learn from this. See this page for all information about NPS after customer contact.

",{"_312":24547},{"_314":24548,"_53":24549,"_318":24551},"Improve NPS after customer contact",{"_55":24550},"csf785229915964538","improve",{"_493":24553},{"_27":24554,"_53":24555,"_119":24557},"Improve your NPS after customer contact?",{"_55":24556},"cs117c6b63d2cd1d5f","

Follow this learning path and learn how you can improve your NPS after customer contact!

",{"_312":24559},{"_314":877,"_53":24560,"_318":7657},{"_55":24561},"cs4b8e9aaaff404454",{"_874":24563},{"_876":877,"_53":24564,"_880":24566,"_881":24567},{"_55":24565},"cs2485079d0c058533","

about NPS after customer contact

",[24568],{"_884":24569},{"_886":24570,"_53":24573},[24571],{"_55":24572,"_105":890},"bltd1666bdad6f94e26",{"_55":24574},"cs54c08450af5f53ca",{"_27":24576,"_119":118},"NPS after customer contact",[],[24579,24580,24581,24582,24583,24584,24585,24586],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"nps-after-customer-contact","2026-03-18T08:16:51.043Z","/en/idp/nps-after-customer-contact",{"_162":24591,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.556Z",[],{"_55":24594},"csf9f42771a35345ad",{"_102":24596,"_169":24664,"_53":24665},[24597],{"_105":238,"_55":24598,"_90":108,"_92":24599,"_94":38,"_88":110,"_95":24600,"_97":112,"_113":38,"_114":24601,"_244":24602,"_116":24646,"_209":118,"_120":24648,"_122":24649,"_27":24658,"_154":24659,"_156":24660,"_158":264,"_39":24661,"_160":24662},"bltf6768ab9ad574789",{},"2026-01-27T13:40:37.956Z","On this page, you can read what is and isn't taken into account when calculating your service standards performance.",[24603,24609,24614,24621,24627,24632],{"_312":24604},{"_314":24605,"_53":24606,"_318":24608},"What is taken into account?",{"_55":24607},"csfce66d2152e95208","included",{"_493":24610},{"_27":24605,"_53":24611,"_119":24613},{"_55":24612},"csd189560393642acc","

When calculating your service standards performance, the following situations are taken into account:

Disruptions at bol: For example, during order confirmation, displaying delivery dates, or in the API connection.
National strike or disruption at a delivery service: For example, when a delivery service provides incorrect delivery dates.
Strike or disruption at a depot: This only applies when it affects multiple partners. An official letter from the delivery service is required to determine whether or not this counts. Please note: capacity problems, heat disruptions, and delays are not valid reasons to remove strikes; an official letter from the delivery service is not sufficient for these.
A temporary disruption in processing your track & trace number: It is, however, possible to provide your track & trace number later.
Content has been changed by another partner: When you previously offered items via bol with the correct information, and these are now being cancelled due to incorrect content. In that case, temporarily take your item offline and contact Partnerservice.
Incidents: We take incidents into account, looking at both a percentage and an absolute limit. If you don't meet the percentage limit, but it only involves 1 or 2 items in that week? Then we don't consider this a bad week, as measurement only starts from 3 items. Does an incident affect multiple weeks? Unfortunately, this is not yet taken into account in the measurement.

",{"_343":24615},{"_27":5206,"_53":24616,"_119":24618,"_349":4803,"_302":351,"_280":24619},{"_55":24617},"csb4c32f31aa75a365","

The impact of a disruption can only be determined afterwards. Therefore, wait for the calculation of your performance. Partnerservice cannot provide information about the impact of a disruption until the week in which the disruption occurred has been definitively calculated.

",{"_39":24620,"_37":38},{"_27":118,"_42":118},{"_312":24622},{"_314":24623,"_53":24624,"_318":24626},"What is not taken into account?",{"_55":24625},"csb479e23ca79bdd6a","excluded",{"_493":24628},{"_27":24623,"_53":24629,"_119":24631},{"_55":24630},"cs5d479906407c54f4","

It is very frustrating to experience a disruption or incident. That's why we take these into account as much as possible, and there is also room for less successful weeks. Unfortunately, disruptions or incidents that only apply to you are not taken into account. These will still count towards the service standards, such as:

An individual disruption at the delivery service: If your delivery is not picked up or delivered on time, this score will still count. If this happens structurally, it is advisable to extend your delivery time or switch to another delivery service.
A technical problem with your intermediary: It can happen that you experience a technical problem through your intermediary. Since you choose which intermediary you work with, it is also up to you to decide how to deal with the technical problem to prevent as many customer disappointments as possible. If there are structural technical problems, address this with your intermediary.
You are in the process of improving: If you are in contact with your delivery service or intermediary to improve your performance, the orders you process in the meantime will still count towards the service standards – after all, your customers are still affected.
Multiple items in one order: Service standards are calculated based on the total number of items ordered. If you have multiple items in an order and this delivery is late, each individual item will count.
Incorrect track & trace number provided: In that case, the customer receives an incorrect track & trace number, which amounts to no track & trace number.
Holiday: Even when your shop is temporarily closed, we expect you to handle customer inquiries via email within 8 working hours. If you can't do this, for example, because you're on holiday? Then we advise you to create an employee account so someone else can answer your customer inquiries. We also recommend going on holiday during a quiet period, so you don't receive as many customer inquiries when you're away.

",{"_274":24633},{"_27":23452,"_53":24634,"_119":24636,"_280":24637,"_181":24639,"_22350":22351,"_304":24644,"_306":22353,"_308":-5,"_309":24645},{"_55":24635},"csbfb675ae5748ad2f","

Get the best out of your performance and avoid strikes

",{"_39":24638,"_37":38},{"_27":283,"_42":23458},{"_181":24640,"_205":23473,"_300":301,"_302":5893},{"_55":23461,"_88":184,"_185":38,"_92":24641,"_187":188,"_95":23463,"_97":190,"_191":23464,"_193":23465,"_195":196,"_120":24642,"_27":23468,"_156":23469,"_158":201,"_160":24643,"_39":23472},{},[128,23467,23368],{"_162":23471,"_164":201,"_165":166,"_90":108},[],"2025-11-13T13:35:52.000Z",{"_27":24647,"_119":118},"Service standards included/excluded",[],[24650,24651,24652,24653,24654,24655,24656,24657],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"what-is-taken-into-account","What is taken into account","2026-01-27T13:44:16.673Z","/en/idp/what-is-taken-into-account",{"_162":24663,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.522Z",[],{"_55":24666},"cs86f8215516d8ec57",{"_102":24668,"_169":24822,"_53":24823},[24669],{"_105":238,"_55":24670,"_90":108,"_92":24671,"_94":38,"_88":941,"_95":24672,"_97":112,"_113":38,"_114":24673,"_244":24674,"_116":24805,"_209":118,"_120":24806,"_122":24807,"_27":24816,"_154":24817,"_156":24818,"_158":409,"_39":24819,"_160":24820},"blt7c264bf2e7c4ee8f",{},"2026-01-08T08:32:01.613Z","The GrowStart phase defines your start via bol and continues up to 100 orders. Partners who are still in the GrowStart period do not yet participate in the strike process. As a new partner, we want you to get used to the service standards and give you a fresh start – which is why you start without strikes.",[24675,24693,24699,24751],{"_247":24676},{"_27":24677,"_53":24678,"_119":118,"_251":38,"_247":-5,"_252":24680,"_256":118,"_257":38,"_258":24682},"Explainer video: GrowStart",{"_55":24679},"cs8aaea86be869206e",{"_27":24677,"_42":24681},"https://youtu.be/Ag1jhBHgJAU",{"_55":24683,"_88":261,"_27":24684,"_195":24061,"_97":409,"_158":409,"_95":24685,"_156":24685,"_187":266,"_191":24686,"_193":24687,"_92":24688,"_185":38,"_120":24689,"_160":24690,"_39":24692},"blt258121b4d88c9f26","Schermafbeelding 2026-04-07 114031.png","2026-04-07T13:58:12.754Z","537688","Schermafbeelding_2026-04-07_114031.png",{},[],{"_162":24691,"_164":297,"_165":166,"_90":108},"2026-04-13T09:20:02.128Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt258121b4d88c9f26/69d50d74a733fd9b25cb9269/Schermafbeelding_2026-04-07_114031.png",{"_343":24694},{"_27":24074,"_53":24695,"_119":24075,"_349":504,"_302":351,"_280":24697},{"_55":24696},"cs7f6385a2d3eea67c",{"_39":24698,"_37":38},{"_27":118,"_42":118},{"_4735":24700},{"_4737":24701,"_53":24702,"_4740":118,"_4742":24704},"How we evaluate your GrowStart performance",{"_55":24703},"cs992c3f1aeb865655",[24705,24711,24717,24723,24745],{"_4745":24706,"_53":24707,"_4749":24709,"_4751":24710},"GrowStart evaluations",{"_55":24708},"cs6170e9a5364065d9","

We're here to help you get the most out of your business. That's why, during the GrowStart period, we regularly check your performance against the service standards for 'Items on time', 'Cancellations', and 'Customer questions'.

After your first 10 and 50 orders, you'll receive an interim update on your progress. After 100 orders, there will be an evaluation to review your performance against the service standards. You can also find this in your seller account under 'Performance'.

Evaluation moments

We monitor your performance at 3 points: after your first 10, 50, and 100 orders. After 100 orders, it will be determined whether you have met all service standards and thus successfully completed the GrowStart period. If not, your GrowStart period will be extended, and we will monitor you for another 100 orders.

Temporarily closing your shop

To ensure our quality, we rely on our data to determine if partners meet the service standards. Sometimes it can take a bit longer for orders to be fully processed, for example due to a longer delivery time or receiving returns. Therefore, we may temporarily close your shop (for a maximum of 9 days) if your performance falls below the standard. We need this time to gather the correct data about your orders and to help you with information and tips where needed. Once we have sufficient data, your shop will be reopened.

",[],{"_4745":24712,"_53":24713,"_4749":24715,"_4751":24716},"Evaluation after 10 and 50 orders",{"_55":24714},"cs6253e7b4beae1a7f","

After 10 and 50 orders, we review your score on the 3 service standards: 'Items on time', 'Cancellations', and 'Customer questions'.

You will then receive an update from us indicating your progress. If you don't meet the service standards for a few orders, we'd be happy to help you improve your performance with information and tips.

",[],{"_4745":24718,"_53":24719,"_4749":24721,"_4751":24722},"First evaluation (after 100 orders)",{"_55":24720},"cs40b625db62d35f7c","

After 100 orders, we will again review your score on the 3 service standards: 'Items on time', 'Cancellations', and 'Customer questions'.

Do you meet bol's service standards? Congratulations! Your GrowStart period is officially over, and you will then start the GrowPower period. From that moment on, your performance will be calculated differently. See here how performance is addressed during the GrowPower period.

If you still don't meet our service standards, we will temporarily close your shop so you can follow an e-learning course. This training takes about 15 minutes and helps you improve your performance and prepares you for the GrowPower period. Once you've completed the training, you can reopen your shop yourself the next day under 'Shop status' in your seller account. Your GrowStart period will also be extended by 100 orders – up to a total of 200 orders.

",[],{"_4745":24724,"_53":24725,"_4749":24727,"_4751":24728},"Second evaluation (after 200 orders)",{"_55":24726},"csfe977a68aa91fefe","

If you did not meet the service standards after the first evaluation, we will monitor you for another 100 orders. Here too, after 50 orders, we will send an interim evaluation of your progress. Do you meet the service standards after these next 100 orders? Congratulations! Your GrowStart period is officially over, and you will then start the GrowPower period. From that moment on, your performance will be calculated differently. See here how performance is addressed during the GrowPower period.

If you still don't meet our service standards, there are different consequences depending on the standard you fail to meet. If you fail to deliver on time, we will extend your delivery time. If you cancel too many orders, we will temporarily take these items offline. If you have too many customer questions, we will ask you to send your orders with a track and trace number. Your GrowStart period will again be extended by another 100 orders – up to a total of 300 orders. This gives you a final chance to improve your performance.

If, after both the evaluation after 100 orders and after 200 orders, we find that your performance is far below bol's service standards, your shop will be closed, and you will no longer be able to sell via bol.

The image below shows when your performance is far below the service standards.

Read this page for an explanation of the dynamic norm for customer questions

",[24729],{"_181":24730},{"_181":24731,"_53":24742,"_205":24744,"_8100":118},{"_55":24732,"_88":261,"_27":24733,"_195":8174,"_97":98,"_158":98,"_95":24734,"_156":24734,"_187":266,"_191":24735,"_193":24736,"_92":24737,"_185":38,"_120":24738,"_160":24739,"_39":24741},"bltab67ed0103245346","groeistart normen EN.png","2026-01-08T15:54:00.812Z","21748","groeistart_normen_EN.png",{},[],{"_162":24740,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:43.626Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltab67ed0103245346/695fd318b0c5a11ea61cb889/groeistart_normen_EN.png",{"_55":24743},"cs540ab15951d2f75d","Table with three columns titled \"Items on time,\" \"Cancellations,\" and \"Customer queries.\" Each column lists criteria and standards for performance benchmarks.",{"_4745":24746,"_53":24747,"_4749":24749,"_4751":24750},"Third evaluation (after 300 orders)",{"_55":24748},"csa5eb0e86488f81ea","

If you did not meet the service standards after the second evaluation, we will monitor you for another 100 orders. Here too, after 50 orders, we will send an interim evaluation of your progress. Do you meet the service standards after these next 100 orders? Congratulations! Your GrowStart period is officially over, and you will then start the GrowPower period. From that moment on, your performance will be calculated differently. See here how performance is addressed during the GrowPower period.

If you have not managed to meet our service standards after 300 orders, or if it becomes clear prematurely that you are no longer able to meet our service standards, your shop will be closed, and you will no longer be able to sell via bol.

",[],{"_874":24752},{"_876":877,"_53":24753,"_880":24755,"_881":24756},{"_55":24754},"cs36a5de18e4dfd79b","

about the GrowStart period

",[24757,24765,24773,24781,24789,24797],{"_1011":24758},{"_1013":24759,"_53":24760,"_1017":24762,"_280":24763},"Why is my shop closed?",{"_55":24761},"csa3a0d2ad641ffce0","

During the GrowStart period, we want to help start-up partners perform qualitatively as well as possible on the platform. That’s why we watch your performance for the first 100 orders and send interim evaluations. When we haven’t received all the data yet, your shop may be temporarily closed. We do this to maintain the quality of the platform.

",{"_39":24764,"_37":38},{"_27":118,"_42":118},{"_1011":24766},{"_1013":24767,"_53":24768,"_1017":24770,"_280":24771},"Why does bol take 9 days to evaluate my performance?",{"_55":24769},"cs71a7c19e6c2c8076","For the evaluation of your 100 orders, we need 9 days. This period is necessary because customer questions or returns may still come in during that period. We need this data to see whether or not you have met the service standards.",{"_39":24772,"_37":38},{"_27":118,"_42":118},{"_1011":24774},{"_1013":24775,"_53":24776,"_1017":24778,"_280":24779},"I didn't get any strikes, why is my seller account closed?",{"_55":24777},"cs980e0bbcd3a8ffac","

If you are in the GrowStart period, you are not yet in the strike process. In the GrowStart period, we look at service standards over a number of orders rather than per week (as in the strike process). If you successfully complete the GrowStart period, we’ll assess you in the strike process.

",{"_39":24780,"_37":38},{"_27":118,"_42":118},{"_1011":24782},{"_1013":24783,"_53":24784,"_1017":24786,"_280":24787},"Can't my shop be open while the data is being collected?",{"_55":24785},"csb8717ddd23afe0b8","

Yes, this is possible! At the start of the evaluation period, we do not yet have a complete picture of your orders, and we therefore have to wait for the results. We need time for this in connection with customer feedback that may still come in after the order has been placed. Provided that your performance remains above the norm, you can continue selling during this period.

",{"_39":24788,"_37":38},{"_27":118,"_42":118},{"_1011":24790},{"_1013":24791,"_53":24792,"_1017":24794,"_280":24795},"This is my second account. Why do I have to go through the GrowStart period again?",{"_55":24793},"csc54169367971375b","We treat all new accounts the same. This also applies to partners with a second account. If you are already used to the service standards then you should easily walk through this GrowStart period. If you successfully complete the GrowStart period, we will assess you in the strike process.",{"_39":24796,"_37":38},{"_27":118,"_42":118},{"_1011":24798},{"_1013":24799,"_53":24800,"_1017":24802,"_280":24803},"What happens if I don't succeed the GrowStart period?",{"_55":24801},"csf0a1202a483e3aa4","

If you don’t successfully complete the GrowStart period, your account will be closed. Unfortunately, it can’t simply be reopened. After 12 months, you can submit a new request with an improvement plan. Based on that, we’ll assess whether your account can be reopened and if you can start the GrowStart period again.

",{"_39":24804,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[24808,24809,24810,24811,24812,24813,24814,24815],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":8399},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"evaluation-during-growstart","Check on performance during the GrowStart period","2026-04-07T14:04:09.737Z","/en/idp/evaluation-during-growstart",{"_162":24821,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.490Z",[],{"_55":24824},"csafe1de585f00c621",{"_102":24826,"_169":25091,"_53":25092},[24827],{"_105":238,"_55":24828,"_90":108,"_92":24829,"_94":38,"_88":5195,"_95":24830,"_97":112,"_113":38,"_114":24831,"_244":24832,"_116":25074,"_209":118,"_120":25076,"_122":25077,"_27":25086,"_154":25075,"_156":25087,"_158":297,"_39":25088,"_160":25089},"blt899e11af5872f0bf",{},"2026-01-14T10:59:13.247Z","After your GroeiStart period, you will move on to the GrowPower period. In this period, we measure your performance against the service standards: 'Items on time', 'Cancellations', and 'Response time'. If you do not meet the standards, you may receive a 'strike'. Are you a high-performing partner and is there only a small deviation? Then you will not receive a strike. Strikes can also expire due to excellent performance. On this page, you can read how it works. ",[24833,24844,24850,24855,24861,24867,24873,24892,24897,24916,24921,24941,24947,24952,24958,24963,24969,24974,24979,24994,24998],{"_247":24834},{"_27":24835,"_53":24836,"_119":118,"_251":38,"_247":-5,"_252":24838,"_256":118,"_257":38,"_258":24840},"Explainer video: GrowPower",{"_55":24837},"csf616613ab2868140",{"_27":24835,"_42":24839},"https://youtu.be/0WuYV6kO514",{"_55":24683,"_88":261,"_27":24684,"_195":24061,"_97":409,"_158":409,"_95":24685,"_156":24685,"_187":266,"_191":24686,"_193":24687,"_92":24841,"_185":38,"_120":24842,"_160":24843,"_39":24692},{},[],{"_162":24691,"_164":297,"_165":166,"_90":108},{"_343":24845},{"_27":24074,"_53":24846,"_119":24075,"_349":504,"_302":351,"_280":24848},{"_55":24847},"csf6f53090201cd715",{"_39":24849,"_37":38},{"_27":118,"_42":118},{"_493":24851},{"_27":118,"_53":24852,"_119":24854},{"_55":24853},"cs02b7cc89eb505cc8","

Customers expect a pleasant shopping experience. Together, we make these expectations a reality. We use the strike system to make your performance transparent and to improve it when necessary.

Do you score insufficiently on one of our service standards 'Items on time', 'Cancellations', and 'Response time'? Then you will receive a 'strike'. You can see a strike as a warning. It indicates that you did not meet one of our service standards in a specific week. Of course, that can happen once. But be aware: if you receive too many 'strikes', this could have consequences for your seller account.

",{"_493":24856},{"_27":24857,"_53":24858,"_119":24860},"No strike and clearing strikes",{"_55":24859},"cs2351436ce648b1d2","

A mistake can happen. That's why high-performing partners won't receive a strike if they perform slightly below standard for one week. If you meet the service standards, such as 'Items on time' and 'Cancellations', over a longer period, you will not receive a strike. Did you receive a strike anyway? By delivering excellent performance for 2 consecutive definitive weeks, you can have your most recent strike expire sooner. Read more about no strike for high-performing partners or discover how to clear strikes.

",{"_312":24862},{"_314":24863,"_53":24864,"_318":24866},"Strike system",{"_55":24865},"cs1435842065d13926","strike-system",{"_493":24868},{"_27":24869,"_53":24870,"_119":24872},"The strike system",{"_55":24871},"cs497d03444c1648a5","

On the 'Performance' page in your seller account, you can see how many strikes you currently have and check your performance against the relevant service standards.

We keep track of the total number of strikes you have received during the last 22 definitively calculated weeks. See an example below.

",{"_8080":24874},{"_27":118,"_53":24875,"_119":118,"_181":24877},{"_55":24876},"csa939149f0528b8a0",[24878],{"_181":24879,"_53":24889,"_205":24891,"_8100":118},{"_55":24880,"_88":261,"_27":24881,"_195":262,"_97":8089,"_158":8089,"_95":24882,"_156":24882,"_187":266,"_191":24883,"_193":24881,"_92":24884,"_185":38,"_120":24885,"_160":24886,"_39":24888},"blt804fca562e7ab057","week12.png","2025-11-12T12:55:02.434Z","1086005",{},[],{"_162":24887,"_164":264,"_165":166,"_90":108},"2026-01-14T11:25:40.934Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt804fca562e7ab057/691483a6e9306902984854f1/week12.png",{"_55":24890},"cs3965e12b465d91df","Calendar with information about the strike process",{"_493":24893},{"_27":118,"_53":24894,"_119":24896},{"_55":24895},"csf6facf2e659c1fac","

Each week, a new week is added, and the oldest measurement expires. The measurement period therefore shifts forward by one week each time. This means that a strike expires after 22 weeks. In the example below, you can see that when week 35 is definitively calculated, week 12 expires. Therefore, any potential strike you received in week 12 also expires.

",{"_8080":24898},{"_27":118,"_53":24899,"_119":118,"_181":24901},{"_55":24900},"cs06aeb16e927accdb",[24902],{"_181":24903,"_53":24913,"_205":24915,"_8100":118},{"_55":24904,"_88":261,"_27":24905,"_195":262,"_97":8089,"_158":8089,"_95":24906,"_156":24906,"_187":266,"_191":24907,"_193":24905,"_92":24908,"_185":38,"_120":24909,"_160":24910,"_39":24912},"blt872456f4c9675bf0","week13.png","2025-11-12T13:03:03.823Z","1067850",{},[],{"_162":24911,"_164":264,"_165":166,"_90":108},"2026-01-14T11:25:40.831Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt872456f4c9675bf0/69148587df0f9aa42c3ea47c/week13.png",{"_55":24914},"cs0146f41202d1e96f","Week 13 of the strike process.",{"_493":24917},{"_27":118,"_53":24918,"_119":24920},{"_55":24919},"csa987ae749873b2f9","

The calculation above is comparable to the performance score calculation. Here, we look at the last 6 weeks that have been definitively calculated. Below you can see the differences between the strike system and the performance score.

",{"_8080":24922},{"_27":24923,"_53":24924,"_119":118,"_181":24926},"Difference between the strike system and the performance score",{"_55":24925},"cs9d4dea445a0155b3",[24927],{"_181":24928,"_53":24938,"_205":24940,"_8100":118},{"_55":24929,"_88":261,"_27":24930,"_195":262,"_97":8089,"_158":8089,"_95":24931,"_156":24931,"_187":188,"_191":24932,"_193":24930,"_92":24933,"_185":38,"_120":24934,"_160":24935,"_39":24937},"bltfb05bc49f4d5c7d6","Verschil-strikesysteem-en-prestatiescore.jpg","2025-11-12T14:18:42.774Z","50296",{},[],{"_162":24936,"_164":264,"_165":166,"_90":108},"2026-01-14T11:25:41.036Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfb05bc49f4d5c7d6/6914974293c8b27dfb687d16/Verschil-strikesysteem-en-prestatiescore.jpg",{"_55":24939},"csf519578f53185fac","Infographic with information about the difference between the strike system and the performance score.",{"_312":24942},{"_314":24943,"_53":24944,"_318":24946},"What happens if you don't meet the service standards for an extended period?",{"_55":24945},"csb05d16b5511f2b97","not-meeting-standards",{"_493":24948},{"_27":24943,"_53":24949,"_119":24951},{"_55":24950},"csfd5f19d84ab6f2c2","

With 1 to 4 strikes, you will receive an email informing you about not meeting the service standards – there are no consequences.
With 5 strikes , your shop will be temporarily closed, and we will ask you to complete an improvement plan. Please note: if you do not submit the improvement plan within 3 weeks, your shop will be permanently closed. Based on the improvement plan, we will work together to see how you can improve your performance. Is there a chance of success? Then we will reopen your shop, and you can sell via bol again. You will automatically receive an email about this. The improvement plan will be made available on your personal 'Performance' page in your seller account.
With 6 strikes, you will get one last chance to improve your performance.
After 7 strikes, your seller account will be closed for at least 1 year. During this period, you will only be able to see your finances. Your product range will no longer be visible on the website.
After 1 year you can submit an improvement plan. If this plan is approved, you will regain access to your seller account and can continue selling via bol.

",{"_312":24953},{"_314":24954,"_53":24955,"_318":24957},"No strike for high-performing partners",{"_55":24956},"cs752a36f890953dc6","no-strike-high-performing-partners",{"_493":24959},{"_27":24954,"_53":24960,"_119":24962},{"_55":24961},"cs9a02ba1dadd9e836","

Partners who perform well in the long term will not immediately receive a strike if they perform slightly below standard for one week. If you score between 90% and 93% on the 'Items on time' service standard and perform well in the long term, no strike will be issued.

Whether you are a high-performing partner depends on your performance on the following points. We measure your performance over a longer period (22 weeks), and if it meets the conditions we have set, you will be eligible for the above arrangement. The service standards we look at are:

Items on time
Cancellations
Customer inquiries
Returns
Policy points

",{"_312":24964},{"_314":24965,"_53":24966,"_318":24968},"Clearing a strike (wipe a strike)",{"_55":24967},"csafb3b73978357981","clearing-a-strike",{"_493":24970},{"_27":24965,"_53":24971,"_119":24973},{"_55":24972},"csa89bacec42550a9c","

Strikes usually remain valid for 22 weeks. However, if you demonstrate excellent performance, strikes can expire sooner. This happens if, for 2 consecutive definitive weeks, you:

have sold at least 20 measurable items, of which at least 98.5% were delivered on time;
have a maximum of 0.5% cancellations;
90% of customer inquiries are handled within 24 hours.

Additionally, a strike in a specific week is only eligible to expire sooner if, in that week, you:

score at least 80% on the 'Items on time' service standard;
have handled at least 70% of customer inquiries within 24 hours;
have a maximum of 10% cancellations.

These good performances are rewarded, and therefore your most recent strike expires if you meet the above conditions. This means you are tied to a previously incurred strike for a shorter period.

This reward applies to every most recent strike and can therefore be awarded multiple times.

A week in which you perform excellently counts a maximum of 1 time. For example: you perform excellently for 3 consecutive weeks, week 9 through 11. Only weeks 9 and 10 count towards a strike expiring. Week 10 is therefore not counted again with week 11 for a strike expiring.

",{"_312":24975},{"_314":24976,"_53":24977,"_318":23449},"Follow the e-learning",{"_55":24978},"csdb89706e939d07cf",{"_274":24980},{"_27":23452,"_53":24981,"_119":24983,"_280":24984,"_181":24986,"_304":24992,"_306":22353,"_308":-5,"_309":24993},{"_55":24982},"csa990f1869b67b308","

Get the best out of your performance and prevent strikes

",{"_39":24985,"_37":38},{"_27":283,"_42":23458},{"_181":24987,"_205":24991,"_300":301,"_302":351},{"_55":23461,"_88":184,"_185":38,"_92":24988,"_187":188,"_95":23463,"_97":190,"_191":23464,"_193":23465,"_195":196,"_120":24989,"_27":23468,"_156":23469,"_158":201,"_160":24990,"_39":23472},{},[128,23467,23368],{"_162":23471,"_164":201,"_165":166,"_90":108},"Connect Four game.",[],"2025-11-12T14:03:27.000Z",{"_312":24995},{"_314":877,"_53":24996,"_318":7657},{"_55":24997},"csfe4bce33b0e56d07",{"_874":24999},{"_876":877,"_53":25000,"_880":25002,"_881":25003},{"_55":25001},"cs9488ee7f50b32ef6","

About strikes and service standards

",[25004,25011,25018,25025,25032,25039,25046,25053,25060,25067],{"_884":25005},{"_886":25006,"_53":25009},[25007],{"_55":25008,"_105":890},"blt62d4a347fd719f81",{"_55":25010},"cs90248b2e84b07e39",{"_884":25012},{"_886":25013,"_53":25016},[25014],{"_55":25015,"_105":890},"blte1de50eec97d7328",{"_55":25017},"cs24795ed52881f273",{"_884":25019},{"_886":25020,"_53":25023},[25021],{"_55":25022,"_105":890},"blt609d27c8df15f7d5",{"_55":25024},"cs7bdef82694695305",{"_884":25026},{"_886":25027,"_53":25030},[25028],{"_55":25029,"_105":890},"bltf32beda42104643f",{"_55":25031},"cs905e6400bac62b97",{"_884":25033},{"_886":25034,"_53":25037},[25035],{"_55":25036,"_105":890},"blt6fcf2f732afed3fd",{"_55":25038},"csac8d04106274d257",{"_884":25040},{"_886":25041,"_53":25044},[25042],{"_55":25043,"_105":890},"blt14ffefe82c314198",{"_55":25045},"cs7b37a63d4f488871",{"_884":25047},{"_886":25048,"_53":25051},[25049],{"_55":25050,"_105":890},"blte7098881f4f5bfc4",{"_55":25052},"cs9c04e309e3999c91",{"_884":25054},{"_886":25055,"_53":25058},[25056],{"_55":25057,"_105":890},"blt4562c0cd7e03d643",{"_55":25059},"cse8b5578d11a07b96",{"_884":25061},{"_886":25062,"_53":25065},[25063],{"_55":25064,"_105":890},"blt5d438a1c7fc16ada",{"_55":25066},"csca8e2ba5ccf65a2c",{"_884":25068},{"_886":25069,"_53":25072},[25070],{"_55":25071,"_105":890},"blt8a4522c62055046e",{"_55":25073},"cs46c3382c60ab415e",{"_27":25075,"_119":118},"The strike process",[],[25078,25079,25080,25081,25082,25083,25084,25085],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13851},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"strike-process","2026-04-16T07:31:08.087Z","/en/idp/strike-process",{"_162":25090,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:18.545Z",[],{"_55":25093},"cs30c0a41f149ceca1",[],"2025-11-24T16:10:09.887Z","2026-05-11T09:41:11.772Z",{},{"_162":25099,"_164":98,"_165":166,"_90":108},"2026-05-13T08:49:11.118Z",{"_105":233,"_55":25101,"_27":25102,"_102":25103,"_169":25199,"_120":25200,"_90":91,"_97":98,"_158":98,"_95":25201,"_156":25202,"_92":25203,"_88":2407,"_94":38,"_160":25204},"blt8fd3158d8b6b60d5","Prestatiescore",[25104],{"_105":238,"_55":25105,"_90":108,"_92":25106,"_94":38,"_88":177,"_95":25107,"_97":112,"_113":38,"_114":25108,"_244":25109,"_116":25181,"_209":25183,"_120":25184,"_122":25185,"_27":25194,"_154":25182,"_156":25195,"_158":98,"_39":25196,"_160":25197},"bltfab2c7674133018d",{},"2026-01-21T15:21:05.619Z","Your performance score is a component for the buy box calculation. Therefore, it is important to keep a close eye on it. In your seller account, you can see what your performance scores are, so you have insight into where opportunities still lie for you.",[25110,25115,25120,25126,25132,25137,25143,25149,25155,25162,25168,25173],{"_312":25111},{"_314":25112,"_53":25113,"_318":9175},"Performance score structure",{"_55":25114},"cs809014174002a722",{"_493":25116},{"_27":118,"_53":25117,"_119":25119},{"_55":25118},"cs7b523cfdf1405c85","

The performance score is calculated based on the scores of the service standards below. The better your performance score, the higher your chance of getting the buy box. You can find your current performance score in your seller account on the 'Performance' page. Here, in addition to your current score, you will also find your performance on the service standards that contribute to your performance score. This shows you directly where you can still make improvements.

",{"_493":25121},{"_27":25122,"_53":25123,"_119":25125},"The performance score consists of the following service standards:",{"_55":25124},"cs1d8cc923771322f2","

Items on time
Cancellations
Track & trace

",{"_312":25127},{"_314":25128,"_53":25129,"_318":25131},"Performance score depending on shipment",{"_55":25130},"cse3b2b69cacf20186","shipment",{"_493":25133},{"_27":118,"_53":25134,"_119":25136},{"_55":25135},"cs3c97a9c4dede10bb","

The scores from the last 6 final weeks for these service standards are included in the performance score. In your seller account, you can see which specific weeks these are. The score is recalculated every Wednesday.

",{"_493":25138},{"_27":25139,"_53":25140,"_119":25142},"Performance score calculation depends on shipping method",{"_55":25141},"cs91a67b8a52bde313","

There are 3 different performance scores that are calculated separately:

The performance score for your own shipments
The performance score for shipments sent with ‘Logistics via bol’
The performance score for shipments sent with ‘Shipping via bol’

Depending on your offer, one of the 3 scores is used for the buy box calculation. If you do not use Logistics via bol or 'Shipping via bol', it will not be shown in your seller account.

",{"_493":25144},{"_27":25145,"_53":25146,"_119":25148},"Performance score for Logistics via bol",{"_55":25147},"csd9fd9bde1db67e33","

If you use Logistics via bol, a separate performance score applies to the offer you send with Logistics via bol. If this applies to you, you will see this score on the ‘Performance’ page in your seller account, below your own score.

The score for ‘Items on time’, ‘Cancellations’, and ‘Track & trace’ will be the same for all Logistics via bol orders. Therefore, it is assessed how all Logistics via bol orders collectively perform on these three scores. The Logistics via bol scores are the same for all partners.

",{"_493":25150},{"_27":25151,"_53":25152,"_119":25154},"Performance score for Shipping via bol",{"_55":25153},"cs5e96368749fcd32b","

Shipping via bol orders are also assessed based on the 3 service standards: ‘Items on time’, ‘Cancellations’, and ‘Track & Trace’.

The score for \"Cancellations\" is calculated individually per partner, just as it is for your own shipments. The score for ‘Items on time and ‘Track & trace’ will be the same for all Shipping via bol orders. Therefore, it is assessed how all Shipping via bol orders collectively perform on these 2 scores.

Please note: as of July 24, 2024, a change has occurred in the performance score for Shipping via bol. Read here to find out what this means.

",{"_343":25156},{"_27":5206,"_53":25157,"_119":25159,"_349":504,"_302":351,"_280":25160},{"_55":25158},"cs66f656750eea604f","

When you use Shipping via bol with self-drop-off, as a partner, you are responsible for the scan upon handover to the delivery service. If you choose to give your orders to your own pick-up service or to deliver them directly to a depot, this is at your own risk. Therefore, it is advised to drop off your orders at a collection point.

",{"_39":25161,"_37":38},{"_27":118,"_42":118},{"_312":25163},{"_314":25164,"_53":25165,"_318":25167},"Performance score and the buy box",{"_55":25166},"csbdd8741c401ee8b5","performance-score-buy-box",{"_493":25169},{"_27":25164,"_53":25170,"_119":25172},{"_55":25171},"cs3e80d35a707ec8c7","

Not only your performance score influences the buy box. Price and delivery promise also play a role in this. For each item, you can make adjustments to your price and delivery promise to see what works best. It is important that you can fulfill the promise you make, otherwise it will have the opposite effect on your performance score and thus your chance of getting the buy box.

Customers appreciate being able to track their order. By adding a track & trace code, you improve your performance score and thus your chance of getting the buy box. For letter post, it is not mandatory to provide the shipment with a track & trace number, but it is desirable.

",{"_343":25174},{"_27":8364,"_53":25175,"_119":25177,"_349":513,"_302":351,"_280":25178},{"_55":25176},"cs4128c3a7d937835a","

An improvement on (1 of) the 3 service standards always has a positive effect on your performance score, and the higher your performance score, the higher your chance of getting a position in the buy box.

",{"_39":25179,"_37":38},{"_27":23569,"_42":25180},"https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/servicenormen-bol-com/",{"_27":25182,"_119":118},"Performance score","Improve your score and increase your chances of getting on the buy box",[],[25186,25187,25188,25189,25190,25191,25192,25193],{"_125":126,"_127":11860},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13378},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"performance-scores","2026-01-23T10:11:40.692Z","/en/idp/performance-scores",{"_162":25198,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:23.677Z",[],[],"2025-11-24T16:20:43.214Z","2025-11-24T16:21:01.491Z",{},{"_162":25205,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.225Z",{"_105":233,"_55":25207,"_88":110,"_90":91,"_92":25208,"_94":38,"_169":25209,"_95":26098,"_97":98,"_102":26099,"_120":26298,"_27":26299,"_156":26300,"_158":98,"_160":26301},"bltc1d041c201ff85cf",{},[25210,25276,25364,25451,25542,25599,25704,25783,25883,25930,26015,26053],{"_102":25211,"_53":25273,"_169":25275},[25212],{"_105":238,"_55":25213,"_90":108,"_92":25214,"_94":38,"_88":2712,"_95":25215,"_97":112,"_113":38,"_114":25216,"_244":25217,"_116":25255,"_209":118,"_120":25257,"_122":25258,"_27":25267,"_154":25268,"_156":25269,"_158":98,"_39":25270,"_160":25271},"blt4a55c45785cf0461",{},"2026-01-19T14:50:28.815Z","Delivery from outside the EU is one of the policy violation categories we monitor. This policy exists due to the VAT rules that apply throughout the European Union. You can read more about it on this page.",[25218,25224,25230,25236,25242,25249],{"_312":25219},{"_314":25220,"_53":25221,"_318":25223},"What is not allowed, for example",{"_55":25222},"csa6cbfb6f2b3aedec","what-not-allowed",{"_493":25225},{"_27":25226,"_53":25227,"_119":25229},"What is not allowed, for example:",{"_55":25228},"csb46fae8fc6d52ae9","

Sending items directly to the customer from your own address or Fulfilment center outside the European Union.
Sending items directly to the customer from your own address or a third-party Fulfilment center outside the European Union.
Having your company registered outside the European Union, even if you deliver orders from within the European Union.

",{"_312":25231},{"_314":25232,"_53":25233,"_318":25235},"What is allowed, for example",{"_55":25234},"csbc4fe6a8c9982c48","what-allowed",{"_493":25237},{"_27":25238,"_53":25239,"_119":25241},"What is allowed:",{"_55":25240},"csac9486928dd1e495","

Delivering packages from (your own address or Fulfilment center in) the Netherlands or Belgium.

Delivering packages from (your own address or Fulfilment center in) another country within the European Union, such as France or Germany.

Clearing items from outside the European Union in your own name and for your own account, storing them within the European Union, and then sending them to the customer.

Do you want to check if a country is part of the European Union? Click here.

Good to know: if you have multiple seller accounts, in case of a 'Delivery from outside the EU' policy violation, we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce (KvK) number.

You can find more information about policy points and other categories of policy violations here.

",{"_343":25243},{"_27":5206,"_53":25244,"_119":25246,"_349":350,"_302":351,"_280":25247},{"_55":25245},"cs19862a549be3d9ca","

The examples on this page are for illustration purposes only and are not exhaustive.

",{"_39":25248,"_37":38},{"_27":118,"_42":118},{"_493":25250},{"_27":25251,"_53":25252,"_119":25254},"Part of the EU?",{"_55":25253},"cs955aa5da70d8bdec","

Want to check if a country is part of the European Union? Find out here.

Good to know

If you have multiple seller accounts, a policy violation in the ‘Deliver from outside the EU’ category gives us the authority to deduct policy points from all the accounts linked to the same Chamber of Commerce number. Learn more about policy points and other policy violation categories here.

",{"_27":25256,"_119":118},"Delivery from outside the EU.",[],[25259,25260,25261,25262,25263,25264,25265,25266],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"delivery-from-outside-the-eu","Delivery from outside the EU","2026-02-17T13:47:06.827Z","/en/idp/delivery-from-outside-the-eu",{"_162":25272,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.748Z",{"_55":25274},"cs60640ce83740b774",[],{"_102":25277,"_53":25361,"_169":25363},[25278],{"_105":238,"_55":25279,"_90":108,"_92":25280,"_94":38,"_88":2712,"_95":25281,"_97":112,"_113":38,"_114":25282,"_244":25283,"_116":25344,"_209":118,"_120":25346,"_122":25347,"_27":25356,"_154":25345,"_156":25357,"_158":201,"_39":25358,"_160":25359},"blt839a133b04b788e0",{},"2026-01-27T13:43:01.308Z","Self-promotion is one of the categories of policy violations that we monitor. Self-promotion includes all activities that promote your own shop and/or items in an unauthorized manner. On this page, you can read what we mean by this.",[25284,25290,25295,25301,25306,25311,25317,25323,25329,25337],{"_312":25285},{"_314":25286,"_53":25287,"_318":25289},"Posting item reviews for your own items",{"_55":25288},"cs2dc7c93e14024a96","self-review",{"_493":25291},{"_27":25286,"_53":25292,"_119":25294},{"_55":25293},"cs14b29393d1869807","

What is not allowed, for example:

Posting item reviews, or ratings, for your own items.
Posting negative item reviews for items from other partners.
Placing (or having placed) false orders.
Impersonating someone else.
Item reviews from non-existent people.
Item reviews from people who have not bought and/or used the item.
Item reviews not based on a real experience.
Asking someone you know to leave one or more item reviews for your items.
Asking customers to remove an item review.
Influencing the form or content of item reviews.
Providing a customer with example text for an item review.
Boosting positive and/or negative item reviews using the “helpful” button.
Sponsored reviews, or offering compensation for writing a review. For example, by providing the item (temporarily) for free, offering a discount, or a gift card.

What is allowed, for example:

Informing your customers about the possibility of leaving an item review, without influencing the content and rating of that item review, provided that the request does not lead to an additional contact or email moment with the customer.

Also see the conditions for item reviews.

",{"_312":25296},{"_314":25297,"_53":25298,"_318":25300},"Product ranking manipulation",{"_55":25299},"cs46f22801a0cf68fc","product-ranking",{"_493":25302},{"_27":25297,"_53":25303,"_119":25305},{"_55":25304},"cs5fec4d5b694064fd","

What is not allowed, for example:

All activities intended to artificially influence item ranking and search results, for example by simulating user behavior.
Hiring a third party to simulate user behavior and/or automatically influence item ranking and search results (for example, through robots or clickbots).

What is allowed, for example:

Expanding your content or making it more appealing with better photos.
Increasing your visibility and sales by setting up your own promotions.
Analyzing your prices to prevent (excessively) high prices.

",{"_312":25307},{"_314":25308,"_53":25309,"_318":21811},"Referring to own company details",{"_55":25310},"csd1dbef8960867461",{"_493":25312},{"_27":25313,"_53":25314,"_119":25316},"Referring to your own company details",{"_55":25315},"cs5592b9e32754b79d","

What is not allowed, for example:

Adding a leaflet to your order that refers to your own (web)shop or social media page.
Packaging the order in a shipping box that has a reference to your own (web)shop or social media page printed on it. The shipping box must be unbranded or may only display the company name under which you are active via bol. You can also use shipping boxes purchased directly from bol with the bol logo on them.
Placing a reference to your own (web)shop in the item description and/or images.
Sending discount vouchers, newsletters, or marketing campaigns that refer to your own (web)shop or social media page.
A request to the customer for a partner/seller review.
Sending a review request for an item (for example, via email or social media) that implies giving a 5-star review. For example, by showing 5 stars or linking a competition to the review request.
Sending an extra email to the customer with a review request for the item.
Sending an extra email about the item with a manual. You can digitally add a manual as an attribute to your item.
Sending an extra email to the customer with an e-book.
Asking a customer to order directly from you, outside of bol. For example, on your invoice or via a separate leaflet in the order.
Placing a link to your website on your invoice as part of your contact details.
Mentioning an email address on your seller page or in your seller name.

What is allowed, for example:

Adding a leaflet with your product range to the order, if the leaflet refers to bol and not to your own (web)shop or social media page.
Providing an invoice by uploading it via the 'invoice requests' tab in the seller account or the Retailer API.
A request for an honest item review via bol (literally state 'honest review' in the email), provided that this request does not lead to an extra email to the customer.

",{"_312":25318},{"_314":25319,"_53":25320,"_318":25322},"Discount promotions",{"_55":25321},"cs959e75d968096072","discount-promotions",{"_493":25324},{"_27":25325,"_53":25326,"_119":25328},"Discount promotions in the item description and/or image",{"_55":25327},"cs8e0ae5d5d33a235e","

What is not allowed, for example:

Including ‘1+1 free’ in the title, item description, or images.
Terms like ‘free’ or ‘free shipping’ in the title, item description, or images.

",{"_343":25330},{"_27":12588,"_53":25331,"_119":25333,"_349":4803,"_302":351,"_280":25334},{"_55":25332},"cs87695ddcc0fa91b5","

If you have multiple seller accounts, bol has the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce number and/or VAT number in case of a ‘Self-promotion’ policy violation.

",{"_39":25335,"_37":38},{"_27":25336,"_42":9886},"More information about policy points and other categories of policy violations",{"_343":25338},{"_27":5206,"_53":25339,"_119":25341,"_349":504,"_302":351,"_280":25342},{"_55":25340},"cs4c95809bdbf8dd5e","

The examples on this page are for illustration purposes only and are not exhaustive.

",{"_39":25343,"_37":38},{"_27":118,"_42":118},{"_27":25345,"_119":118},"Self-promotion",[],[25348,25349,25350,25351,25352,25353,25354,25355],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"self-promotion","2026-01-28T12:58:11.731Z","/en/idp/self-promotion",{"_162":25360,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.127Z",{"_55":25362},"cs040f852ac8b28628",[],{"_102":25365,"_53":25448,"_169":25450},[25366],{"_105":238,"_55":25367,"_90":108,"_92":25368,"_94":38,"_88":184,"_95":25369,"_97":112,"_113":38,"_114":25370,"_244":25371,"_116":25431,"_209":118,"_120":25433,"_122":25434,"_27":25443,"_154":25432,"_156":25444,"_158":264,"_39":25445,"_160":25446},"bltbe2a0960383a1c13",{},"2026-01-21T16:15:42.494Z","Product and content misrepresentation is one of the categories of policy violations that we monitor. This includes offering a product range that does not match the displayed images, title, specifications, or item description. Want to know more? We'll explain it to you.",[25372,25378,25383,25389,25394,25400,25405,25411,25416,25420,25425],{"_312":25373},{"_314":25374,"_53":25375,"_318":25377},"Sending an item different from what was promised",{"_55":25376},"cs41472ccbdef5aff0","item-different-than-promised",{"_493":25379},{"_27":25374,"_53":25380,"_119":25382},{"_55":25381},"cs2dec3e487905d320","

It is not allowed to deliver an item other than what is promised on the original item page. Receiving an item different from what was expected is very annoying and confusing for the customer. It is therefore important that the delivered item matches the item page.

What is not allowed, for example

Sending an item that does not match the item specifications. For example, language, version, etc.
Sending an item that is not registered in exactly the same way under the relevant EAN number.
Sending an item that does not match the item images.
Sending an item in different item packaging. For example: for bulk packaging with 16 items, it is not allowed to send two packages of 8 items.
Sending a different color than the customer ordered.
Sending an alternative item (from a different brand).

",{"_312":25384},{"_314":25385,"_53":25386,"_318":25388},"Posting incorrect content",{"_55":25387},"cs85478ffc10492712","posting-incorrect-content",{"_493":25390},{"_27":25385,"_53":25391,"_119":25393},{"_55":25392},"csdfaddbee389c1eb5","

What is not allowed, for example

Intentionally adding incorrect specifications to the item description.
Intentionally changing attributes such as ‘number of items in packaging’ or ‘color’ and thereby disadvantaging other partners or customers.
Using an image of a human model if it does not add value to the item.

What is allowed

Adding extra (correct) information to the item description, even if you don't have the buy box.

",{"_312":25395},{"_314":25396,"_53":25397,"_318":25399},"Making misleading claims",{"_55":25398},"csda42641ccf494f32","misleading-claims",{"_493":25401},{"_27":25396,"_53":25402,"_119":25404},{"_55":25403},"cs9eb5fc9d427bcd33","

What is not allowed, for example

Giving the impression that an item has a certain certification when it does not.
Making a claim that is not scientifically substantiated (for example, about ‘5G radiation’ or ‘COVID protection’).
Making a comparison (for example, in an item image) with an item from another partner on the platform.
Promotional expressions in the content, such as ‘1+1 free’, ‘Black Friday deal’, or ‘Mother's Day Gift’.

More information about policy points and other categories of policy violations can be found here.

",{"_312":25406},{"_314":25407,"_53":25408,"_318":25410},"Duplicate offer",{"_55":25409},"csf020c930d1a0201c","duplicate-offer",{"_493":25412},{"_27":25407,"_53":25413,"_119":25415},{"_55":25414},"cs7303c53207b26d04","

It is not allowed on our platform to offer identical items under different EANs (duplicate offer). Furthermore, it is not allowed to offer a duplicate product range from different accounts. If you have multiple seller accounts, the product range or the country of sale must differ per account. Besides causing confusion, it is also not allowed to compete with yourself.

What is not allowed, for example

Offering the same identical item under different EANs with the same seller account. Please note: if you offer the same item as a branded item and as an unbranded item, and the item does not comply with the brand guidelines and intellectual property rights? Then this is also considered a duplicate offer.
Offering the same item with multiple seller accounts under the same Chamber of Commerce number.
Offering the same item with multiple seller accounts under different Chamber of Commerce numbers.
Offering the same item from different seller accounts where one is delivered via Shipping via bol and the other from your own stock.

",{"_312":25417},{"_314":155,"_53":25418,"_318":153},{"_55":25419},"csd3350888a366686a",{"_493":25421},{"_27":155,"_53":25422,"_119":25424},{"_55":25423},"cs8f3bf5916543c891","

Good to know: in case of a 'Product and content misrepresentation' policy violation, we only deduct the relevant number of points from the seller account that commits the violation. Any other seller accounts, linked to the same Chamber of Commerce number, retain their total points and do not receive any deduction in policy points. If one of your seller accounts reaches 0 policy points, we will close all seller accounts under that Chamber of Commerce number.

",{"_343":25426},{"_27":5206,"_53":25427,"_119":25341,"_349":504,"_302":351,"_280":25429},{"_55":25428},"csec5631f7fb333ea0",{"_39":25430,"_37":38},{"_27":118,"_42":118},{"_27":25432,"_119":118},"Product and content misrepresentation",[],[25435,25436,25437,25438,25439,25440,25441,25442],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"product-and-content-misrepresentation","2026-01-21T17:15:43.910Z","/en/idp/product-and-content-misrepresentation",{"_162":25447,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.808Z",{"_55":25449},"csd1715de422097998",[],{"_102":25452,"_53":25539,"_169":25541},[25453],{"_105":238,"_55":25454,"_90":108,"_92":25455,"_94":38,"_88":177,"_95":25456,"_97":112,"_113":38,"_114":25457,"_244":25458,"_116":25522,"_209":118,"_120":25524,"_122":25525,"_27":25534,"_154":25523,"_156":25535,"_158":98,"_39":25536,"_160":25537},"bltb8566e1690f1bba4",{},"2026-01-21T15:19:47.656Z","One of the categories of policy violations we monitor is unwanted product range. By this, we mean offers that are not suitable for selling via bol. Do you want to know exactly what falls under this? You can read it on this page.",[25459,25465,25470,25476,25481,25487,25492,25498,25503,25508,25514],{"_312":25460},{"_314":25461,"_53":25462,"_318":25464},"Selling an unsuitable item",{"_55":25463},"cs65d198f9cb4b7d9f","selling-unsuitable-item",{"_493":25466},{"_27":25461,"_53":25467,"_119":25469},{"_55":25468},"csd2117661839570f9","

What is not allowed, for example

Selling an item that is unsuitable for the bol platform. See this page for the current product range policy and some examples of unsuitable items;
Refurbished items;
Selling margin goods or second-hand items without permission;
Selling an item without the correct sales rights;
Selling items that do not fit into any product category.
Selling a book above or below the fixed book price. See this page for more information about the Fixed Book Price Act.

",{"_312":25471},{"_314":25472,"_53":25473,"_318":25475},"Digital delivery or delivery without retail packaging",{"_55":25474},"csa73e5da9da0efdf0","digital-delivery-or-without-retail-packaging",{"_493":25477},{"_27":25472,"_53":25478,"_119":25480},{"_55":25479},"cs3679e14191945682","

What is not allowed, for example

Delivering software licenses digitally.
Sending items without retail packaging.

",{"_312":25482},{"_314":25483,"_53":25484,"_318":25486},"Dangerous or harmful items",{"_55":25485},"csc6147fb603045fb6","dangerous-harmful-items",{"_493":25488},{"_27":25483,"_53":25489,"_119":25491},{"_55":25490},"cs932bc9b8270ea29b","

What is not allowed, for example

Selling items that are demonstrably harmful to a customer or the environment.
Selling items listed on the European Safety Gate list.

",{"_312":25493},{"_314":25494,"_53":25495,"_318":25497},"Bypassing the authorization process",{"_55":25496},"cse8afb586b42f53e7","bypassing-authorization-process",{"_493":25499},{"_27":25494,"_53":25500,"_119":25502},{"_55":25501},"csc62131e722f7fcec","

What is not allowed, for example

Intentionally placing items in the wrong category to bypass the authorization process.

Good to know: in case of a policy violation 'Unwanted product range', we only deduct the relevant number of points from the seller account that commits the violation. Any other seller accounts, linked to the same Chamber of Commerce number, retain their total points and do not receive a deduction in policy points.

You can find more information about policy points and other categories of policy violations here.

",{"_312":25504},{"_314":25505,"_318":21745,"_53":25506},"Non-EU restrictions",{"_55":25507},"cs9660f1b5144e49ed",{"_493":25509},{"_27":25510,"_119":25511,"_53":25512},"Non-EU restrictions ","

In addition to the above, companies that are established outside the European Union are not allowed to sell

gift cards
excise goods, such as coffee, tea, and non-alcohol beverages

",{"_55":25513},"csa9c4ce81c6fe6f30",{"_343":25515},{"_27":5206,"_53":25516,"_119":25518,"_349":504,"_302":351,"_280":25519},{"_55":25517},"cs5b32b24137cb1762","

The examples on this page are for illustration purposes only and are not exhaustive. Would you like to know more about specific categories? Then check out the page on product range policy.

",{"_39":25520,"_37":57},{"_27":9308,"_42":25521},"https://partnerplatform.bol.com/en/need-help/offer/assortment-policy/",{"_27":25523,"_119":118},"Unwanted product range",[],[25526,25527,25528,25529,25530,25531,25532,25533],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"unwanted-product-range","2026-02-17T13:51:09.955Z","/en/idp/unwanted-product-range",{"_162":25538,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.857Z",{"_55":25540},"cs64327df0bf9b1b00",[],{"_102":25543,"_53":25596,"_169":25598},[25544],{"_105":238,"_55":25545,"_90":108,"_92":25546,"_94":38,"_88":184,"_95":25547,"_97":112,"_113":38,"_114":25548,"_244":25549,"_116":25579,"_209":118,"_120":25581,"_122":25582,"_27":25591,"_154":25580,"_156":25592,"_158":264,"_39":25593,"_160":25594},"blt64653aa5c8a2f7e7",{},"2026-01-22T11:40:31.656Z","Intellectual property infringement is one of the categories of policy violations that we monitor. This includes non-compliance with applicable intellectual property rights on content, brand, patent, and images – including actively bypassing the selling rights applicable via bol. Want to know more? We explain it on this page.",[25550,25556,25561,25567,25572],{"_312":25551},{"_314":25552,"_53":25553,"_318":25555},"Infringement of intellectual property rights, such as trademark, patent, and copyright",{"_55":25554},"cs13a801f49578fad3","infringement-trademark-patent-copyright",{"_493":25557},{"_27":118,"_53":25558,"_119":25560},{"_55":25559},"cs5f43353a9b2d753d","

What is, for example, not allowed:

Registering on an item page (or selling) a branded item when you are not authorized to sell this brand.
Registering on an item page and then changing that item page to a completely different item.
Selling an item that infringes a patent.
Using texts and images for your content without the original author's permission. For example, copying images from other partners on the platform is not allowed.

What is allowed:

Using existing texts and images for the content with (written) permission from the original author (e.g., a manufacturer).

",{"_312":25562},{"_314":25563,"_53":25564,"_318":25566},"Bypassing brand authorization and/or selling rights",{"_55":25565},"cs1332c4c407955bfd","bypassing-brand-authorization-selling-rights",{"_493":25568},{"_27":25563,"_53":25569,"_119":25571},{"_55":25570},"cs190bbf13e40f808d","

What is, for example, not allowed:

Sending unbranded items in a category where this is not allowed. View this page for the current product range policy.
Bypassing brand authorization or violating the authorization conditions.

Please read the following pages carefully:

Good to know: If you have multiple seller accounts, in the event of an 'Intellectual property infringement' policy violation, we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce (KvK) number and to impose a sales block for the brand or category.

You can find more information about policy points and other categories of policy violations here.

",{"_343":25573},{"_27":5206,"_53":25574,"_119":25576,"_349":504,"_302":351,"_280":25577},{"_55":25575},"cs8d12daa3244bc192","

The examples on this page are for illustration purposes only and are not exhaustive.

",{"_39":25578,"_37":38},{"_27":118,"_42":118},{"_27":25580,"_119":118},"Intellectual property infringement",[],[25583,25584,25585,25586,25587,25588,25589,25590],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"intellectual-property-infringement","2026-01-27T08:54:52.695Z","/en/idp/intellectual-property-infringement",{"_162":25595,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.785Z",{"_55":25597},"cs6db395558c322f28",[],{"_102":25600,"_53":25701,"_169":25703},[25601],{"_105":238,"_55":25602,"_90":108,"_88":2712,"_92":25603,"_94":38,"_95":25604,"_97":112,"_113":38,"_114":25605,"_244":25606,"_116":25684,"_209":118,"_120":25686,"_122":25687,"_27":25696,"_154":25685,"_156":25697,"_158":930,"_39":25698,"_160":25699},"blt8194436cb4abcbe1",{},"2026-01-21T15:19:54.322Z","‘Evading service standards’ is one of the categories of policy violations that we monitor. 'Evading service standards' includes all activities aimed at circumventing the applicable service standards. This applies to both the GrowStart and GrowPower periods. On this page, you can read what we mean by this.",[25607,25613,25619,25625,25630,25636,25642,25648,25653,25659,25664,25670],{"_312":25608},{"_314":25609,"_53":25610,"_318":25612},"Circumventing the strike process",{"_55":25611},"cs06b8248307c03ec2","circumventing-strike-process",{"_493":25614},{"_27":25615,"_53":25616,"_119":25618},"Circumventing the strike process (applicable to GrowPower and GrowStart)",{"_55":25617},"cs6baa1946390bb7a2","

What is not allowed, for example:

Creating a new seller account, or switching to an existing seller account because you have received one or more strikes and/or policy point reduction.
Creating a new seller account, or switching to an existing seller account to prevent a (temporary) closure.
Creating a new seller account, or switching seller accounts while you need to submit an improvement plan.
Creating a new seller account, or switching seller accounts to prevent receiving a strike.

What is allowed:

Have 1 seller account for the Netherlands and 1 seller account for Belgium.
Place a maximum of 2 (test) orders through your customer account with a maximum of 2 items per quarter (i.e. every 3 months), for example to test your intermediary.

",{"_312":25620},{"_314":25621,"_53":25622,"_318":25624},"Circumventing the 'cancellations' service standard",{"_55":25623},"csddbff50056ac0062","circumventing-cancellations-service-standard",{"_493":25626},{"_27":118,"_53":25627,"_119":25629},{"_55":25628},"csb622b4c0f56256e8","

What is not allowed, for example:

Placing (or having placed) false orders.
Placing orders in your own seller account.
Asking customers to cancel an order or return it so you don't have to cancel it yourself.
Reporting an order as returned yourself, without the customer having received the order or returned it themselves.

View these tips to improve your stock management.

",{"_312":25631},{"_314":25632,"_53":25633,"_318":25635},"Circumventing the 'response time' service standard",{"_55":25634},"cs96b9738ba982a68c","circumventing-response-time-service-standard",{"_493":25637},{"_27":25638,"_53":25639,"_119":25641},"Circumventing the 'response time' service standard (applicable to GrowPower)",{"_55":25640},"cs5821a2c74b54e821","

What is not allowed, for example:

Closing a customer query (case) while there are still open actions.
Handling a customer query (case) without addressing the question in substance.
Sending a standard 'waiting email' or automatic response to meet the response time.

What is allowed:

Sending a standard 'waiting email' or automatic response, provided that the substantive response is sent within 24 hours.

",{"_312":25643},{"_314":25644,"_53":25645,"_318":25647},"Circumventing the 'delivered on time' service standard",{"_55":25646},"csb07e07c31f937d50","circumventing-delivered-on-time-service-standard",{"_493":25649},{"_27":25644,"_53":25650,"_119":25652},{"_55":25651},"csc7d3bee0d16013cb","

What is not allowed, for example:

Placing (or having placed) false orders.
Placing orders in your own seller account.
Entering an incorrect track-and-trace code.
Not entering a track-and-trace code where it is mandatory.
Entering an incorrect carrier.
Asking customers not to confirm delivery via the confirmation email.

View these tips to improve your delivery performance.

",{"_312":25654},{"_314":25655,"_53":25656,"_318":25658},"Influencing the 'Customer reviews' service standard",{"_55":25657},"cs865ee6008b06a722","influencing-customer-reviews-service-standard",{"_493":25660},{"_27":25655,"_53":25661,"_119":25663},{"_55":25662},"csb895938faf6a4eb5","

What is not allowed, for example:

Customer reviews from non-existent people.
Writing one or more customer reviews for orders you placed yourself.
Having one or more customer reviews written by friends / acquaintances.
Placing negative customer reviews for other partners.
Influencing the tone, tenor, or content of a customer review.
Offering compensation for writing a customer review.

Good to know: if you have multiple seller accounts, in case of a policy violation 'Evading service standards', we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce (KvK) number.

Find more information here about policy points and other categories of policy violations.

",{"_343":25665},{"_27":5206,"_53":25666,"_119":25341,"_349":504,"_302":351,"_280":25668},{"_55":25667},"csda8519063858fbfd",{"_39":25669,"_37":38},{"_27":118,"_42":118},{"_274":25671},{"_27":23452,"_53":25672,"_119":24983,"_280":25674,"_181":25676,"_304":25682,"_306":22353,"_308":-5,"_309":25683},{"_55":25673},"cs9cc36b18e067ecc8",{"_39":25675,"_37":38},{"_27":283,"_42":23458},{"_181":25677,"_205":25681,"_300":301,"_302":351},{"_55":23461,"_88":184,"_185":38,"_92":25678,"_187":188,"_95":23463,"_97":190,"_191":23464,"_193":23465,"_195":196,"_120":25679,"_27":23468,"_156":23469,"_158":201,"_160":25680,"_39":23472},{},[128,23467,23368],{"_162":23471,"_164":201,"_165":166,"_90":108},"Connect Four game",[],"2025-11-13T09:48:06.000Z",{"_27":25685,"_119":118},"Evading service standards",[],[25688,25689,25690,25691,25692,25693,25694,25695],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"evading-service-standards","2026-04-20T11:07:28.285Z","/en/idp/evading-service-standards",{"_162":25700,"_164":930,"_165":166,"_90":108},"2026-04-20T11:07:44.407Z",{"_55":25702},"cse557637c8b612df1",[],{"_102":25705,"_53":25780,"_169":25782},[25706],{"_105":238,"_55":25707,"_90":108,"_92":25708,"_94":38,"_88":110,"_95":25709,"_97":112,"_113":38,"_114":25710,"_244":25711,"_116":25763,"_209":118,"_120":25765,"_122":25766,"_27":25775,"_154":25764,"_156":25776,"_158":264,"_39":25777,"_160":25778},"blt3f03546f3e33bab0",{},"2026-01-21T15:19:36.666Z","Unwanted communication is one of the categories of policy violations that we monitor. This includes all behaviors that intentionally hinder communication, as well as inappropriate communication towards customers and/or bol employees. On this page, you can read what this category includes, among other things.",[25712,25718,25723,25729,25734,25740,25745,25751,25756],{"_312":25713},{"_314":25714,"_53":25715,"_318":25717},"Inappropriate language",{"_55":25716},"csc870b242b435d578","inappropriate-language",{"_493":25719},{"_27":25714,"_53":25720,"_119":25722},{"_55":25721},"cs7f33863f98144590","

What is not allowed, for example:

Inappropriate language, such as swearing or threatening, towards customers.
Inappropriate language, such as swearing or threatening, towards bol employees.
Answering customer questions asked in Dutch in another language.

",{"_312":25724},{"_314":25725,"_53":25726,"_318":25728},"Blackmail/bribery",{"_55":25727},"cs99706c2f0c636d2f","blackmail-bribery",{"_493":25730},{"_27":25725,"_53":25731,"_119":25733},{"_55":25732},"cs6d58f7d0984e8a15","

What is not allowed, for example:

Offering a customer a solution on the condition that the customer posts or changes a review.

What is allowed

Informing a customer about the option to leave a review on bol, without influencing the rating or content of this review.
After solving the issue (without expecting anything in return), you may ask a customer to freely reconsider their review, without influencing the rating or content.

",{"_312":25735},{"_314":25736,"_53":25737,"_318":25739},"Spam",{"_55":25738},"csd441da725efbc23a","spam",{"_493":25741},{"_27":25736,"_53":25742,"_119":25744},{"_55":25743},"csa1d53c14a8ee6326","

What is not allowed, for example:

Sending an email or postal mail to customers if it is not necessary for processing an order. This includes a newsletter or brochure with new product range or reduced prices.
Any type of review request in a separate email.
Sending one or more emails to a customer with shipping updates and/or, for example, a separate track and trace, unless the customer requests it.

What is allowed

Automatically sending a customer a (VAT) invoice by uploading it via the 'invoice requests' tab or the Retailer API.
A request for an honest item review on bol (literally mention 'honest review' in the email), provided this request does not lead to an additional email to the customer.
If a request for a VAT invoice is made, the customer may be informed about the option to leave a review on bol, without influencing the rating or content of this review.

",{"_312":25746},{"_314":25747,"_53":25748,"_318":25750},"Unreachability",{"_55":25749},"cs1c37c7d6ce1a722c","unreachability",{"_493":25752},{"_27":25747,"_53":25753,"_119":25755},{"_55":25754},"csec3d2c5ecbe6e280","

What is not allowed, for example:

Not responding when a customer creates a case.
Not responding when bol tries to contact you.
Providing incorrect contact information to bol or customers.

Good to know: If you have multiple seller accounts, in the event of an 'Unwanted communication' policy violation, we have the authority to deduct the corresponding number of points from all your accounts linked to the same Chamber of Commerce number.

You can find more information about policy points and other categories of policy violations here.

",{"_343":25757},{"_27":5206,"_53":25758,"_119":25760,"_349":504,"_302":351,"_280":25761},{"_55":25759},"cs95548714177bc8c7","

The examples on this page are for illustrative purposes only and are not exhaustive.

",{"_39":25762,"_37":38},{"_27":118,"_42":118},{"_27":25764,"_119":118},"Unwanted communication",[],[25767,25768,25769,25770,25771,25772,25773,25774],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"unwanted-communication","2026-01-21T15:38:16.444Z","/en/idp/unwanted-communication",{"_162":25779,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.843Z",{"_55":25781},"csda8f336b32e68bb5",[],{"_102":25784,"_53":25880,"_169":25882},[25785],{"_105":238,"_55":25786,"_90":108,"_92":25787,"_94":38,"_88":110,"_95":25788,"_97":112,"_113":38,"_114":25789,"_244":25790,"_116":25863,"_209":118,"_120":25865,"_122":25866,"_27":25875,"_154":25864,"_156":25876,"_158":264,"_39":25877,"_160":25878},"bltd478189d82e1da5f",{},"2026-01-27T10:18:51.877Z","Forbidden product range is one of the policy violation categories we monitor. This includes all product ranges that do not comply with applicable laws and regulations in the Netherlands and Belgium. On this page, you can read what we mean by this.",[25791,25797,25802,25808,25813,25820,25826,25850,25856],{"_312":25792},{"_314":25793,"_53":25794,"_318":25796},"Offering legally forbidden items",{"_55":25795},"cseea1c94aeaea808d","legally-forbidden-items",{"_493":25798},{"_27":25793,"_53":25799,"_119":25801},{"_55":25800},"cs26d694dce5c0dbb8","

Examples of what is not allowed:

Listing an item on bol that is legally forbidden to sell;
Selling items that are only suitable for professional use;
Selling items that can only be purchased if the buyer holds specific certifications;
Selling receivers or digital systems that can bypass subscription systems through software modification (e.g., modified media boxes or satellite receivers).

",{"_312":25803},{"_314":25804,"_53":25805,"_318":25807},"Non-compliance with legal requirements",{"_55":25806},"cs6db77abf5ee5889e","non-compliance-legal-requirements",{"_493":25809},{"_27":25804,"_53":25810,"_119":25812},{"_55":25811},"cs2fcf474cd153f776","

Examples of what is not allowed:

Selling items that lack a CE marking in a category where it is mandatory;
Selling items that lack a mandatory quality mark or warning;
Displaying a quality mark or marking on the packaging without possessing the correct documents, such as a Declaration of Conformity/EU Declaration of Conformity;
Incorrectly completing attributes in the content that are based on legal criteria (such as admission numbers, voltages, classifications).

",{"_343":25814},{"_27":12588,"_53":25815,"_119":25817,"_349":350,"_302":303,"_280":25818},{"_55":25816},"csd3e3d9ade1e10e5f","

If you have multiple seller accounts, in the event of a 'Forbidden product range' policy violation, we reserve the right to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce number.

",{"_39":25819,"_37":38},{"_27":118,"_42":118},{"_312":25821},{"_314":25822,"_53":25823,"_318":25825},"Illegal items",{"_55":25824},"csc06236da90f656f5","illegal-items",{"_4735":25827},{"_4737":25822,"_53":25828,"_4740":25830,"_4742":25831},{"_55":25829},"cs17d5c759a4822419","

If you have received a notification that your offer contains illegal items or that there is illegal content, such as content, a non-identical item, or an incorrect price, you can read below what will happen next.

If there is a sale of illegal items or illegal content, we will inform both the customer and you. We will also deduct policy points. You can find more about policy points here. What happens next if you have sold an illegal item is explained here:

",[25832,25838,25844],{"_4745":25833,"_53":25834,"_4749":25836,"_4751":25837},"We inform the customer",{"_55":25835},"cs89c7b6ec679ffe23","

Customers who have purchased this item from you in the past 6 months will receive an email from bol about it. This email will state which item it concerns, the trade name of the partner (your name as a partner of bol), why the item is illegal, and what possible recourse options are available, such as a refund of the purchase amount or a replacement item. If customers wish to use these options, they will contact you directly via email or phone.

",[],{"_4745":25839,"_53":25840,"_4749":25842,"_4751":25843},"Offer recourse options to the customer",{"_55":25841},"cs38e8bd16549a867d","

If a customer contacts you about recourse options, you as a partner are obliged to respond as quickly as possible. This ensures you meet the 'Response time' service standard. Examples of possible recourse options include:

Refunding the purchase amount with return;
Refunding the purchase amount without return;
Offering a replacement item.

You can read more about these recourse options below. If we see that you are not offering a solution, we will unfortunately have to deduct policy points. This could lead to the closure of your seller account.

",[],{"_4745":25845,"_53":25846,"_4749":25848,"_4751":25849},"Receive stock from Logistics via bol",{"_55":25847},"cs657b5bf9ef0883c2","

Do you use Logistics via bol (Lvb) and is there stock of illegal items in one of our fulfilment centers? In the case of illegal items, we will ship the stock to you as soon as possible. In the case of illegal content, the item will return to stock if the items are allowed to be sold. We will contact you about this.

",[],{"_493":25851},{"_27":25852,"_53":25853,"_119":25855},"Offering recourse options",{"_55":25854},"cs0560cfb8cb271817","

Below are examples of recourse options you can offer your customers.

The customer returns the item and the full purchase amount is refunded
You must register the return in your seller account. The customer cannot do this themselves. Please refer to returns without a return notification. Is it a self-delivery or Shipping via bol order? Then you accept your own return in the seller account. Please refer to handling a return notification. Is it a Logistics via bol order? Then we will accept the return at the fulfilment center as you are used to. After registering and accepting the returned item, customer refunds are processed automatically through our systems.
You refund the full purchase amount, but the customer keeps the item
For this, you must also register the return in the seller account, but without item selection. Please note: only Shipping via bol or self-delivery orders can be registered this way. For Logistics via bol, you must contact Partnerservice to initiate the correct process. After registering and accepting this procedure, customer refunds are processed automatically through our systems.
Offer a replacement item
A replacement item can be offered by using the 'Replace item' procedure in the seller account. For this, refer to option 2 of handling a return notification. Please note: shipping a new item is at your own expense.

More information about policy points and other categories of policy violations can be found here.

",{"_343":25857},{"_27":5206,"_53":25858,"_119":25860,"_349":504,"_302":351,"_280":25861},{"_55":25859},"cs7b5adf384c266466","

The examples on this page are for illustration purposes only and are not exhaustive. Would you like to know more about specific categories of forbidden product ranges? Please visit the product range policy page.

",{"_39":25862,"_37":57},{"_27":9308,"_42":25521},{"_27":25864,"_119":118},"Forbidden product range",[],[25867,25868,25869,25870,25871,25872,25873,25874],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"forbidden-product-range","2026-01-27T12:26:13.820Z","/en/idp/forbidden-product-range",{"_162":25879,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.772Z",{"_55":25881},"cs20a7a120f4312f51",[],{"_102":25884,"_53":25927,"_169":25929},[25885],{"_105":238,"_55":25886,"_90":108,"_92":25887,"_94":38,"_88":184,"_95":25888,"_97":112,"_113":38,"_114":25889,"_244":25890,"_116":25910,"_209":118,"_120":25912,"_122":25913,"_27":25922,"_154":25911,"_156":25923,"_158":264,"_39":25924,"_160":25925},"blt2d6316ef1223fd21",{},"2026-01-15T07:44:51.056Z","One of the categories of policy violations we monitor is imitation. By this, we mean the reproduction of a brand, design, or item specifications that do not match the original item. Want to know exactly what this entails? You can read about it on this page.",[25891,25897,25903],{"_312":25892},{"_314":25893,"_53":25894,"_318":25896},"Selling imitation items ",{"_55":25895},"cs163aa22c9a143df1","selling-imitation-items",{"_493":25898},{"_27":25899,"_53":25900,"_119":25902},"Selling imitation items",{"_55":25901},"csa45aac1529a42141","

What is not allowed, for example:

Giving the impression that an item is from a certain brand, while it is not.
Mentioning a brand name in the name or description of an item, while the item does not actually have that brand.
Selling an item that is an imitation item, even if you state this in the item description.
Removing or damaging EAN codes on items.

Good to know: if you have multiple seller accounts, in the event of an 'Imitation' policy violation, we have the authority to deduct the corresponding number of points from all your accounts linked to the same Chamber of Commerce number.

You can find more information about policy points and other categories of policy violations here.

",{"_343":25904},{"_27":5206,"_53":25905,"_119":25907,"_349":504,"_302":351,"_280":25908},{"_55":25906},"cs68859fc499c71750","

The examples on this page are for illustrative purposes only and are not exhaustive.

",{"_39":25909,"_37":38},{"_27":118,"_42":118},{"_27":25911,"_119":118},"Imitation",[],[25914,25915,25916,25917,25918,25919,25920,25921],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"imitation","2026-01-15T14:18:17.824Z","/en/idp/imitation",{"_162":25926,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.832Z",{"_55":25928},"csd9185c9361e4174f",[],{"_102":25931,"_53":26012,"_169":26014},[25932],{"_105":238,"_55":25933,"_90":108,"_92":25934,"_94":38,"_88":110,"_95":25935,"_97":112,"_113":38,"_114":25936,"_244":25937,"_116":25995,"_209":118,"_120":25997,"_122":25998,"_27":26007,"_154":25996,"_156":26008,"_158":264,"_39":26009,"_160":26010},"blt98415d8d22344bf9",{},"2026-01-12T15:17:39.786Z","Fraud is one of the categories of policy violations that we monitor. Fraud includes misleading, deceiving, or breaching trust with the aim of gaining an unfair or unjust advantage. Want to know more? We'll explain it to you on this page.",[25938,25944,25949,25955,25960,25966,25971,25977,25982,25988],{"_312":25939},{"_314":25940,"_53":25941,"_318":25943},"Incorrect company details",{"_55":25942},"csf970af57bc96ffdc","incorrect-company-details",{"_493":25945},{"_27":25940,"_53":25946,"_119":25948},{"_55":25947},"cs787ed140febeddee","

For example, what is not allowed:

Deliberately creating a new account upon closure to obtain an activation code.

",{"_312":25950},{"_314":25951,"_53":25952,"_318":25954},"New account after closure",{"_55":25953},"csda040ad9bf81ac07","new-account-after-closure",{"_493":25956},{"_27":25951,"_53":25957,"_119":25959},{"_55":25958},"cs6034c508d78649bc","

For example, what is not allowed:

Creating a new seller account when another account has already been closed.

What is allowed:

Having one seller account for the Netherlands and one seller account for Belgium.

",{"_312":25961},{"_314":25962,"_53":25963,"_318":25965},"Payment outside bol",{"_55":25964},"cs037cb74f30e8eff0","payment-outside-bol",{"_493":25967},{"_27":25962,"_53":25968,"_119":25970},{"_55":25969},"csb6d9a132adf50713","

For example, what is not allowed:

Requesting a customer to pay outside bol.
Informing a customer about the possibility to order outside bol.

",{"_312":25972},{"_314":25973,"_53":25974,"_318":25976},"Non-delivery",{"_55":25975},"cs4e2ff72f415950b1","non-delivery",{"_493":25978},{"_27":25973,"_53":25979,"_119":25981},{"_55":25980},"cs5d9cab7eeae21a7d","

For example, what is not allowed:

Not processing and not delivering an order.

What is allowed:

Cancelling an order if there's truly no other option, for example, if you no longer have stock. Please note that 'Cancellations' are part of the service standards.

",{"_493":25983},{"_27":25984,"_53":25985,"_119":25987},"Falsifying documents",{"_55":25986},"csdf0df7476f260022","

For example, what is not allowed:

Editing invoices with the aim of gaining an unfair or unjust advantage.
Photoshopping images with the aim of gaining an unfair or unjust advantage.
Creating your own documents, such as filling out an invoice yourself.

Good to know: if you have multiple seller accounts, in the event of a 'Fraud' policy violation, we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce (KvK) number and all related KvK numbers.

More information about policy points and other categories of policy violations can be found here.

",{"_343":25989},{"_27":5206,"_53":25990,"_119":25992,"_349":504,"_302":351,"_280":25993},{"_55":25991},"cs4eaac0af3737682c","

The examples on this page are for illustrative purposes only and are not exhaustive.

",{"_39":25994,"_37":38},{"_27":118,"_42":118},{"_27":25996,"_119":118},"Fraud",[],[25999,26000,26001,26002,26003,26004,26005,26006],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"fraud","2026-01-12T15:30:10.689Z","/en/idp/fraud",{"_162":26011,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.760Z",{"_55":26013},"cse869da01afbff14e",[],{"_102":26016,"_169":26050,"_53":26051},[26017],{"_105":238,"_55":26018,"_90":108,"_92":26019,"_94":38,"_88":110,"_95":26020,"_97":112,"_113":38,"_114":26021,"_244":26022,"_116":26034,"_209":118,"_120":26035,"_122":26036,"_27":26045,"_154":26025,"_156":26046,"_158":264,"_39":26047,"_160":26048},"bltd67957e18c3f3df2",{},"2026-02-12T21:54:23.225Z","Dropshipping means selling items without having them in stock yourself. This is not allowed via bol. On this page, you can read why this is the case, what is and isn't allowed, and how to comply with our policy.",[26023,26029],{"_493":26024},{"_27":26025,"_53":26026,"_119":26028},"Dropshipping",{"_55":26027},"cs65d72e41f36af2c4","

At bol, we want to provide the best possible service to our customers. Together with all our partners, we ensure that the quality and customer experience are of a high standard. That's why dropshipping is not allowed. By dropshipping, we mean: selling items without having them in stock.

Dropshipping is one of the policy violations we closely monitor. We do this to safeguard the quality of items and so that customers always know what to expect.

",{"_493":26030},{"_27":118,"_53":26031,"_119":26033},{"_55":26032},"cs8f6b0db456d26c47","

What is not allowed, for example:

Having items shipped directly to the customer from another partner within the EU
Having items shipped directly to the customer from webshops both within and outside the EU
Having items shipped directly to the customer from your own address or a fulfilment center outside the EU
Having items shipped directly to the customer from your own address or a third-party fulfilment center outside the EU
Selling items you do not have in stock yourself
Only ordering items from elsewhere after a customer has placed an order

What is allowed:

Delivering parcels from your own address or a fulfilment center in the Netherlands or Belgium
Delivering parcels from your own address or a fulfilment center in another country within the European Union, such as France or Germany
Clearing items from outside the European Union in your own name and for your own account, storing them within the European Union, and then shipping them to the customer

",{"_27":118,"_119":118},[],[26037,26038,26039,26040,26041,26042,26043,26044],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"dropshipping","2026-02-12T21:54:37.248Z","/en/idp/dropshipping",{"_162":26049,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.820Z",[],{"_55":26052},"cs8da9dbdb9cbb5087",{"_102":26054,"_53":26095,"_169":26097},[26055],{"_105":238,"_55":26056,"_90":108,"_92":26057,"_94":38,"_88":184,"_95":26058,"_97":112,"_113":38,"_114":26059,"_244":26060,"_116":26078,"_209":118,"_120":26080,"_122":26081,"_27":26090,"_154":26079,"_156":26091,"_158":264,"_39":26092,"_160":26093},"blt52440cefa8ca7243",{},"2026-01-21T15:20:21.062Z","Other infringements include all infringements that do not fall into any of the other categories but do result in undesirable behavior and/or unfair competition. On this page, you can read what we mean by this.",[26061,26067,26073],{"_493":26062},{"_27":26063,"_53":26064,"_119":26066},"Examples of what is not allowed",{"_55":26065},"cs0b9dbdcc8f36fea1","

Failure to comply with return conditions.
Offering no or incorrect warranty.
Intentionally circumventing our brand and property rights policy.
Refusing to provide a VAT invoice if the customer requests it.
Dropshipping: this includes not delivering from your own stock or delivering via and/or in the packaging of another platform or store. You can find more information here.
Contacting your customer outside bol for commercial purposes.
Leaking, forwarding, or improperly securing privacy-sensitive information.
Not cooperating within the set deadline if bol requests it.
Recreating your item under a different EAN code, even though the item was previously taken offline.
Grey import from outside the EU. Grey or parallel import involves branded items being imported and sold in the Dutch and/or Belgian market without the brand owner's knowledge or active contribution. The items that may be sold are produced by, or under license from, the brand owner and are original (not counterfeit) items.
Making unjustified reports about other partners.
Causing postage and/or shipping costs for customers. You pay sufficient postage/shipping costs to keep shipping free for customers.

",{"_343":26068},{"_27":5206,"_53":26069,"_119":25341,"_349":504,"_302":351,"_280":26071},{"_55":26070},"cs96ddf0079d3c8360",{"_39":26072,"_37":38},{"_27":118,"_42":118},{"_493":26074},{"_27":331,"_53":26075,"_119":26077},{"_55":26076},"cs9c96c0943e567e84","

If you have multiple seller accounts, for some policy infringements we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce number and all related Chamber of Commerce numbers.

You can find more information about policy points and other categories of policy infringements here.

",{"_27":26079,"_119":118},"Other infringements",[],[26082,26083,26084,26085,26086,26087,26088,26089],{"_125":126,"_127":128},{"_125":130,"_127":153},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"other-infringements","2026-01-21T16:02:42.518Z","/en/idp/other-infringements",{"_162":26094,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:38.797Z",{"_55":26096},"cs91a1f32e35db69a2",[],"2025-11-24T16:15:00.089Z",[26100],{"_105":238,"_55":26101,"_90":108,"_92":26102,"_94":38,"_88":5195,"_95":26103,"_97":112,"_113":38,"_114":26104,"_244":26105,"_116":26281,"_209":26283,"_120":26284,"_122":26285,"_27":334,"_154":331,"_156":26294,"_158":409,"_39":26295,"_160":26296},"blt253c4e82ffbd5565",{},"2026-01-12T10:21:41.222Z","Through our policy points system, we closely monitor all policy violations and take action when necessary. Curious about how this works exactly? We'll explain it to you.",[26106,26123,26129,26135,26140,26146,26152,26166,26172,26177,26184,26188],{"_247":26107},{"_27":331,"_53":26108,"_119":118,"_251":38,"_247":-5,"_252":26110,"_256":118,"_257":38,"_258":26112},{"_55":26109},"csd767159a80825627",{"_27":331,"_42":26111},"https://youtu.be/aslobxzH1EI",{"_55":26113,"_88":261,"_27":26114,"_195":24061,"_97":409,"_158":409,"_95":26115,"_156":26115,"_187":266,"_191":26116,"_193":26117,"_92":26118,"_185":38,"_120":26119,"_160":26120,"_39":26122},"bltc78c0a5c6bea4988","Schermafbeelding 2026-04-07 114951.png","2026-04-07T14:58:52.637Z","514696","Schermafbeelding_2026-04-07_114951.png",{},[],{"_162":26121,"_164":409,"_165":166,"_90":108},"2026-05-01T12:52:59.537Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc78c0a5c6bea4988/69d51bac41e8a15ae1fcd233/Schermafbeelding_2026-04-07_114951.png",{"_343":26124},{"_27":24074,"_53":26125,"_119":24075,"_349":504,"_302":351,"_280":26127},{"_55":26126},"cscc20edd7019d9718",{"_39":26128,"_37":38},{"_27":118,"_42":118},{"_493":26130},{"_27":26131,"_53":26132,"_119":26134},"Why do we use a policy points system?",{"_55":26133},"cs6e17dc205ed48148","

To collectively offer the best quality and service to our customers, while preventing unfair competition, it's important to combat undesirable practices such as self-promotion, fraud, or imitation. Through our policy points system, we closely monitor all policy violations and take action when necessary.

",{"_493":26136},{"_27":118,"_53":26137,"_119":26139},{"_55":26138},"csd7fef9853c073b3a","

If you comply with the Conditions of Use Professional Sales via bol, it's unlikely you'll ever encounter policy violations, such as selling prohibited product range or imitation items. However, if you do commit a policy violation, we will make a note of it and address it with you. We do this because we strive for a fair playing field on our platform and want to be clear about what violations are and what their consequences entail. This system helps us tackle undesirable behavior and unfair competition, enabling you to sell via bol as successfully and fairly as possible. We want to emphasize that policy violations are monitored from day one of selling, and this system only applies to partners who do not adhere to the conditions.

",{"_312":26141},{"_314":26142,"_53":26143,"_318":26145},"How does the policy points system work?",{"_55":26144},"cs9c95af925cf145de","policy-points-system",{"_493":26147},{"_27":26148,"_53":26149,"_119":26151},"How the policy points system works",{"_55":26150},"csdde6c8d55373303e","

When a policy violation occurs, a certain number of points are deducted from the total. Not every violation is the same. That's why we've divided policy violations into 10 main categories and assigned a weight to each violation in the form of a specific number of points. This means a minor violation carries less weight than a major one. This way, the consequences are proportionate to the violation.

New: previously, the severity of the violation was already considered. Starting April 22, 2025, we will also take into account the size of your product range and the number of orders processed in the past 365 days. We do this because we want to support you as best as possible. With this adjustment, we ensure that a violation may have less impact, allowing you to expand your product range with more confidence. At the same time, it is important that the quality of your product range is in order. This way, we build a strong and reliable platform together!

Good to know: if you have multiple seller accounts, we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce number for certain policy violations.

In the seller account, you can see how many policy points you have on the 'Performance' page. There you also have an overview of any previous violations and for which violations your policy points have been adjusted (retroactively).

",{"_523":26153},{"_27":118,"_53":26154,"_119":118,"_528":57,"_529":26156,"_546":118},{"_55":26155},"csad519418b834ef9b",{"_55":26157,"_88":261,"_27":26158,"_195":8174,"_97":98,"_158":98,"_95":26159,"_156":26159,"_187":534,"_191":26160,"_193":26158,"_92":26161,"_185":38,"_120":26162,"_160":26163,"_39":26165},"blt99f3503402d1c1f5","Beleidstabel-2025-10-24_ENG-4-1.xlsx","2026-02-17T13:43:30.025Z","13573",{},[],{"_162":26164,"_164":98,"_165":166,"_90":108},"2026-02-17T13:43:34.685Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt99f3503402d1c1f5/699470822da422000852ac30/Beleidstabel-2025-10-24_ENG-4-1.xlsx",{"_312":26167},{"_314":26168,"_53":26169,"_318":26171},"What happens if you commit a policy violation?",{"_55":26170},"cse57be389d48e6bfb","what",{"_493":26173},{"_27":26168,"_53":26174,"_119":26176},{"_55":26175},"csbc730132147d4e08","

If a violation occurs, the partner concerned will receive an email stating the number of policy points deducted. One year after the points are deducted from the total, they are reinstated in the seller account. A total of 0 points means a definitive closure of the seller account – and a closure of all other seller accounts linked to the same Chamber of Commerce number. If the seller account is closed based on policy points, no points will be reinstated. The account will then be permanently closed. It will also no longer be possible to create a new seller account. You can read here what happens to your orders, stock, customer inquiries, and more upon closure of the seller account (Shipping via bol).

",{"_343":26178},{"_27":8364,"_53":26179,"_119":26181,"_349":513,"_302":351,"_280":26182},{"_55":26180},"csdf5f063c2037c493","

Before adding new product range to your seller account, always check first whether it complies with the correct product range policy and conditions. This way, you prevent unexpected deductions of policy points.

",{"_39":26183,"_37":38},{"_27":118,"_42":118},{"_312":26185},{"_314":877,"_53":26186,"_318":5106},{"_55":26187},"cse7973fcf091658a5",{"_874":26189},{"_876":877,"_53":26190,"_880":118,"_881":26192},{"_55":26191},"csb584976e1ad89a5c",[26193,26201,26209,26217,26225,26233,26241,26249,26257,26265,26273],{"_1011":26194},{"_1013":26195,"_53":26196,"_1017":26198,"_280":26199},"What is the consequence if my policy points total reaches zero?",{"_55":26197},"csa5869edf3d58b103","

A total of zero points means a definitive closure of the seller account – and a closure of all other seller accounts linked to the same Chamber of Commerce number.

",{"_39":26200,"_37":38},{"_27":118,"_42":118},{"_1011":26202},{"_1013":26203,"_53":26204,"_1017":26206,"_280":26207},"After what period does a violation expire?",{"_55":26205},"csd2a3b1eea78e178f","

After a period of 365 days, the deducted policy points expire and are reinstated in the seller account.

",{"_39":26208,"_37":38},{"_27":118,"_42":118},{"_1011":26210},{"_1013":26211,"_53":26212,"_1017":26214,"_280":26215},"Does the 'Policy points' section count towards the performance score?",{"_55":26213},"cs750cbe0401569621","

The 'Policy points' section is not part of the performance score and therefore does not influence your chance of getting the buy box. As long as you operate according to the Conditions of Use Professional Sales via bol, you don't need to worry, and your total points will remain unchanged.

",{"_39":26216,"_37":38},{"_27":118,"_42":118},{"_1011":26218},{"_1013":26219,"_53":26220,"_1017":26222,"_280":26223},"Where can I see my current number of policy points?",{"_55":26221},"cs24248af2ff8d1af1","

You can find this on the 'Performance' page in your seller account. Click here to go directly there.

",{"_39":26224,"_37":38},{"_27":118,"_42":118},{"_1011":26226},{"_1013":26227,"_53":26228,"_1017":26230,"_280":26231},"What happens if a policy violation is detected?",{"_55":26229},"cs069a25bc2138bd42","

You will be informed by email about which violation has been detected and how many policy points will be deducted for it. Additionally, you can find all previous violations on the 'Performance' page in your seller account.

",{"_39":26232,"_37":38},{"_27":118,"_42":118},{"_1011":26234},{"_1013":26235,"_53":26236,"_1017":26238,"_280":26239},"From when does the change in awarding policy points apply, and to which categories?",{"_55":26237},"cs16a14ce38c5a67a2","

The adjustment to the awarding of policy points will only apply from April 22, 2025, to the categories 'undesired product range', 'intellectual property infringement', 'imitation', and 'item and content misrepresentation'.

",{"_39":26240,"_37":38},{"_27":118,"_42":118},{"_1011":26242},{"_1013":26243,"_53":26244,"_1017":26246,"_280":26247},"Why is the awarding of policy points changing for certain categories and not all?",{"_55":26245},"csf50c0fc91ae88791","

Because the change in awarding policy points specifically considers the size of your product range and the number of orders placed with you, the policy points adjustment will exclusively apply to product range-related categories. These include 'undesired product range', 'intellectual property infringement', 'imitation', and 'item and content misrepresentation'. For the other categories, the policy points system will remain as it has always been.

",{"_39":26248,"_37":38},{"_27":118,"_42":118},{"_1011":26250},{"_1013":26251,"_53":26252,"_1017":26254,"_280":26255},"At what number of items/orders is proportionality considered for policy points?",{"_55":26253},"cs197dca6d529106a7","

We do not share the exact numbers. Generally, the larger your product range and the number of orders, the higher the discount. However, the discount never means you will receive no policy point deductions at all. Nor does the discount mean that you will receive more policy point deductions with a small product range and a low number of orders. If proportionality on policy points has been applied to a violation, you can see this in your seller account (under the 'policy points' section, on the 'performance' page).

",{"_39":26256,"_37":38},{"_27":118,"_42":118},{"_1011":26258},{"_1013":26259,"_53":26260,"_1017":26262,"_280":26263},"My account was closed just before this policy went live. Am I still eligible for retroactive consideration?",{"_55":26261},"cs29f514f62f45c86c","

We will retroactively apply this change to policy points for violations up to 365 days ago. This means you might get back policy points that were previously deducted. Please ensure all your outstanding invoices are paid. In that case, we will notify you by email.

",{"_39":26264,"_37":38},{"_27":118,"_42":118},{"_1011":26266},{"_1013":26267,"_53":26268,"_1017":26270,"_280":26271},"I haven't been active on the platform for long and am still a relatively small partner. Isn't this unfair?",{"_55":26269},"csd5ab65ac5af56ade","

This change is intended to apply our policy more fairly and clearly. For each category, there remains a maximum number of policy points, so larger partners will not receive extra leeway. However, in some cases, we can be a bit more flexible, for example, with a small mistake or when something was clearly not done on purpose. This way, we better take the situation into account. From all partners – big and small – we expect them to ensure a good offer and be aware of both the law and our product range policy. These rules apply to everyone in the same way.

",{"_39":26272,"_37":38},{"_27":118,"_42":118},{"_1011":26274},{"_1013":26275,"_53":26276,"_1017":26278,"_280":26279},"My seller account was closed shortly before the introduction of the new policy. Am I still eligible for policy points reinstatement based on your recent policy change?",{"_55":26277},"cs1e768b2b81ef2e19","

We are applying this change retroactively to all violations up to 365 days ago. This means you might get back previously deducted policy points.

This adjustment also applies to accounts that were closed in the past year due to policy points. In that case, we will reopen your account, provided all outstanding invoices have been paid. If this is the case, you will receive an email from us with further information by April 22, 2025.

",{"_39":26280,"_37":38},{"_27":118,"_42":118},{"_27":26282,"_119":118},"What are policy points?","Monitoring whether partners comply with the terms and 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quality score gives you a clear and stable overview of your performance. It shows where you excel and where there are still opportunities to improve your quality. The score is in your seller account and will eventually replace the performance score. From that moment on, the quality score will also count towards the buy box. Furthermore, a good quality score grants you access to additional benefits. Keep a close eye on this page for the latest updates regarding the quality score.",[26753,26759,26764,26770,26775,26783,26788,26793,26808,26814,26819,26823],{"_312":26754},{"_314":26755,"_53":26756,"_318":26758},"What is the quality score?",{"_55":26757},"cs97ffff8c5865cd93","what-is-the-quality-score",{"_493":26760},{"_27":26755,"_53":26761,"_119":26763},{"_55":26762},"cs3c19a45150c09d07","

The quality score helps you perform better because it's based on the service standards most important for customer experience. This gives you more guidance and allows you to focus on improvement, while together we ensure quality on the bol platform.

We've added two service standards compared to the performance score. We also now measure over a longer period. This provides a more complete and fair picture and gives you more time to adjust.

In short:

You get a more stable score
The score better reflects what customers find important
You get more time and control to improve effectively

This way, together, we ensure better results and satisfied customers.

",{"_312":26765},{"_314":26766,"_53":26767,"_318":26769},"How is the quality score measured?",{"_55":26768},"cs0a57019076fd801e","how-is-the-quality-score-measured",{"_493":26771},{"_27":26766,"_53":26772,"_119":26774},{"_55":26773},"csea838750b0111e8a","

The quality score is a weighted average of 5 service standards. We measure this over a period of 22 weeks. The higher your score on the service standards, the higher your quality score. This score ranges from 0 to 100. Partners must achieve a minimum score of 65. With a score of 70 or higher, you receive extra benefits.

You find your quality score in your seller account under the tab ‘quality score’. Here you see:

your total score: we use this score to determine whether you are eligible for benefits such as Select Deals and to check whether you meet the minimum quality requirements (score higher than 64);
your score per shipping method (own shipping, Shipping via bol, Logistics via bol): these scores will later be used for the buy box and
your value per service standard: your performance on the 5 service standards are used to determine your quality score.

",{"_4555":26776},{"_280":26777,"_53":26781},{"_39":26778,"_37":57},{"_27":26779,"_42":26780},"View your quality score","https://partner.bol.com/sdd/partner-performance/quality-score",{"_55":26782},"cs2696edf12af9f25b",{"_312":26784},{"_314":26785,"_53":26786,"_318":23489},"Underlying service standards",{"_55":26787},"csf4dcec8b0bbd84e8",{"_493":26789},{"_27":26785,"_53":26790,"_119":26792},{"_55":26791},"cs670d85e7f9e92699","

We measure your performance on 5 service standards:

Items on time
Cancellations
Track & Trace
Returns - newly added
Customer questions – newly added

We assess each service standard based on a target value and a minimum value:

The target value is a benchmark where you are doing well, but which you ideally want to exceed. The higher or lower your value (depending on the standard), the more favorable it is for your overall quality score. If you score below the target value on one service standard, you can compensate by performing above the target value on other standards.
The minimum value indicates the lower limit. If you score below the minimum value on at least one standard, your total quality score cannot temporarily reach 70 or higher. Your seller account will show this immediately, and we'll help you with tips to improve.

",{"_523":26794},{"_27":118,"_53":26795,"_119":118,"_528":57,"_529":26797,"_546":26807},{"_55":26796},"cs7439103570031e5c",{"_55":26798,"_88":261,"_27":26799,"_195":8174,"_97":409,"_158":409,"_95":26800,"_156":26800,"_187":534,"_191":26801,"_193":26799,"_92":26802,"_185":38,"_120":26803,"_160":26804,"_39":26806},"bltc89cf85ac030a202","Beoordeling-servicenorm25112025-ENG.xlsx","2026-04-13T09:31:41.000Z","11308",{},[],{"_162":26805,"_164":297,"_165":166,"_90":108},"2026-04-13T15:06:03.187Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc89cf85ac030a202/69dcb7fde21f4b673e0c3235/Beoordeling-servicenorm25112025-ENG.xlsx","

* A dynamic value means that we take into account the items you sell. For example, if you sell electronics, you might have more customer questions and returns than a partner who sells office supplies. The values are adjusted accordingly, ensuring the score remains fair and relevant.

",{"_312":26809},{"_314":26810,"_53":26811,"_318":26813},"Interpreting your quality score",{"_55":26812},"cs528e8b16fb82b447","interpreting-your-quality-score",{"_493":26815},{"_27":26810,"_53":26816,"_119":26818},{"_55":26817},"csd8c801f390e8e8cc","

A high quality score shows that your performance is good. Additionally, you gain access to extra benefits:

Select-deals: with a score of 70 or higher, you can participate in Select Always-on and Select Campaigns. This allows you to reach our most loyal customers when they are actively searching.
Buy box: from the moment the quality score replaces the performance score, a good score increases your chances of winning the buy box. The higher the score, the greater the chance of winning the buy box. This increases the likelihood that customers will choose your offer when adding an item to their shopping cart*.

*Please note: your quality score is not the only factor that influences the buy blox. Price and delivery promo also play a role. You can adjust the price and delivery promise per item to see what works best. Make sure you only promise what you can deliver — otherwise this may negatively impact your quality score and therefore your chance of winning the buy box.

It is important to track your score and see which service standards you can improve. If your quality score remains 64 or lower we may need to close a seller account. We will send a notification if the score is too low. You will have four months to improve. We support you with tips and tricks for each service standard:

",{"_312":26820},{"_314":877,"_53":26821,"_318":5106},{"_55":26822},"cs8c83589a89e9d476",{"_874":26824},{"_876":877,"_53":26825,"_880":26827,"_881":26828},{"_55":26826},"cs8049e5c466f0a161","

about the quality score

",[26829,26837,26845,26853,26861,26869,26877,26885,26893,26901,26909,26917,26925],{"_1011":26830},{"_1013":26831,"_53":26832,"_1017":26834,"_280":26835},"There's already a performance score, how does that work?",{"_55":26833},"cs1eaa1b6e610b94c9","

The performance score will eventually be replaced by the quality score. This new score is a better predictor of the customer's experience of your services.  

",{"_39":26836,"_37":38},{"_27":118,"_42":118},{"_1011":26838},{"_1013":26839,"_53":26840,"_1017":26842,"_280":26843},"When will the quality score be implemented?",{"_55":26841},"cs3cf8abc0be712d62","

In the first half of 2026, the quality score will replace the performance score in the buy box. The exact date will be communicated in due course. A good quality score already grants access to Select-deals.

",{"_39":26844,"_37":38},{"_27":118,"_42":118},{"_1011":26846},{"_1013":26847,"_53":26848,"_1017":26850,"_280":26851},"What is the difference between the two scores?",{"_55":26849},"csb47acda34a4cae26","

The quality score considers 5 service standards over 22 weeks. For the performance score, this was 3 service standards over 6 weeks. Returns and customer questions have been newly added. This makes the score more comprehensive and stable. Because the quality score is calculated differently, you might see a lower score than with the performance score, but with the quality score, you already receive extra benefits from a score of 70 or higher.

",{"_39":26852,"_37":38},{"_27":118,"_42":118},{"_1011":26854},{"_1013":26855,"_53":26856,"_1017":26858,"_280":26859},"I see an overall score and 3 scores below it, how does that work?",{"_55":26857},"csc91d4b25f7da2ccb","

Each partner has 1 main score. In addition, you see a score per delivery proposition (own shipments, Logistics via bol, Shipping via bol). These help you gain more targeted insight into where you can improve. The expandable scores will eventually be used for the buy box.

",{"_39":26860,"_37":38},{"_27":118,"_42":118},{"_1011":26862},{"_1013":26863,"_53":26864,"_1017":26866,"_280":26867},"What does the color of my quality score mean?",{"_55":26865},"cs1a00cd8422e57145","

Dark green: score above 85 
Green: score from 70 and access to benefits 
Yellow: score between 65 and 69 
Red: score of 64 or lower

",{"_39":26868,"_37":38},{"_27":118,"_42":118},{"_1011":26870},{"_1013":26871,"_53":26872,"_1017":26874,"_280":26875},"What do the colors of my service standards represent?",{"_55":26873},"cse4e2e8ef8c01f4e1","

Green: above the target value 
Yellow: between minimum value and target value 
Red: below the minimum value

",{"_39":26876,"_37":38},{"_27":118,"_42":118},{"_1011":26878},{"_1013":26879,"_53":26880,"_1017":26882,"_280":26883},"What happens to my quality score if I temporarily close my shop?",{"_55":26881},"csf6f40900c88e8c22","

Your score will not decrease. The score considers the past 22 weeks, even if there's a period without orders included.  

",{"_39":26884,"_37":38},{"_27":118,"_42":118},{"_1011":26886},{"_1013":26887,"_53":26888,"_1017":26890,"_280":26891},"Is the number of orders taken into account?",{"_55":26889},"cs3dec91ba0c07dcec","

Yes, we look at the performance of orders over the past 22 weeks.  

",{"_39":26892,"_37":38},{"_27":118,"_42":118},{"_1011":26894},{"_1013":26895,"_53":26896,"_1017":26898,"_280":26899},"Are reviews also included?",{"_55":26897},"csd80b8ef98697dfe4","

No, reviews are not included. 

",{"_39":26900,"_37":38},{"_27":118,"_42":118},{"_1011":26902},{"_1013":26903,"_53":26904,"_1017":26906,"_280":26907},"Do policy deductions affect the quality score?",{"_55":26905},"cs40a735e51b25ddcd","

No, policy points are separate from the quality score and are not included.  

",{"_39":26908,"_37":38},{"_27":118,"_42":118},{"_1011":26910},{"_1013":26911,"_53":26912,"_1017":26914,"_280":26915},"On which day is the quality score calculated?",{"_55":26913},"cs0dafe4f738c92e8c","

We calculate the quality score every Wednesday. 

",{"_39":26916,"_37":38},{"_27":118,"_42":118},{"_1011":26918},{"_1013":26919,"_1017":26920,"_280":26921,"_53":26923},"What happens if my quality score is low?","

If your score is 64 or below, we'll get in touch. You will then have 4 months to improve your score. If that's doesn't happen, we may close your seller account. During that period, we'll support you with tips for each service standard.

",{"_39":26922,"_37":38},{"_27":118,"_42":118},{"_55":26924},"cs7de9baef081160ec",{"_1011":26926},{"_1013":26927,"_1017":26928,"_280":26929,"_53":26931},"Can I open a new seller account? ","

From 13 May 2026, the rules are changing and it will depend on your quality score. If one of your seller accounts has a score of 64 or below, you won't be able to open a new seller account. If all your accounts show a score of 65 or above, you'll be able to open a new seller account as normal.

",{"_39":26930,"_37":38},{"_27":118,"_42":118},{"_55":26932},"cs1d27e730662a5d3f",{"_119":118,"_27":118},"Insight into your performance and how to improve your quality",[26936],"kwaliteitsscore",[26938,26939,26940,26941,26942,26943,26944,26945],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"quality-score","Quality Score","2026-04-23T06:36:40.054Z","/en/idp/quality-score",{"_162":26951,"_164":297,"_165":166,"_90":108},"2026-04-28T05:36:15.244Z",[],"Kwaliteitsscore","2026-04-13T09:16:13.966Z",{"_162":26956,"_164":297,"_165":166,"_90":108},"2026-04-13T09:17:33.114Z",{"_105":233,"_55":26958,"_88":2407,"_90":91,"_92":26959,"_94":38,"_169":26960,"_95":26961,"_97":297,"_102":26962,"_120":27107,"_27":27108,"_156":27109,"_158":297,"_160":27110},"blt68efc7bd871e5b3f",{},[],"2026-04-13T15:26:09.224Z",[26963],{"_105":238,"_55":26964,"_90":108,"_92":26965,"_94":38,"_88":941,"_95":26966,"_97":112,"_113":38,"_114":26967,"_244":26968,"_116":27087,"_209":27088,"_120":27089,"_122":27090,"_27":27101,"_154":27102,"_156":27103,"_158":409,"_39":27104,"_160":27105},"blt182a15b0e71858bf",{},"2026-03-23T12:55:31.533Z","Growth Reward is bol's reward program that rewards partners who perform reliably and actively invest in growth and customer experience on the platform. If you achieve your personal sales targets within this program, you can receive a discount on the variable commission you pay to bol. With Growth Reward, we reward participants for their sales growth. On this page, you can read how Growth Reward works and how you can participate.",[26969,26975,26981,26987,26992,26997,27002,27008,27013,27021,27027,27032],{"_312":26970},{"_314":26971,"_53":26972,"_318":26974},"How does Growth Reward work?",{"_55":26973},"cse6fba7f01f4cf2e8","how-does-growth-reward-work",{"_493":26976},{"_27":26977,"_53":26978,"_119":26980}," How does Growth Reward work?",{"_55":26979},"cs463391bd9be81b69","

Growth Reward is a reward program in which we reward partners for their revenue growth. In the program, you receive 3 personal revenue targets each quarter. Each time you reach a target, you unlock a higher discount on your variable commission. This means: the more your revenue grows, the more margin you keep.

",{"_312":26982},{"_314":26983,"_53":26984,"_318":26986},"How can I join?",{"_55":26985},"cs81b41d8b0c1dffc9","how-can-i-join",{"_493":26988},{"_27":26983,"_53":26989,"_119":26991},{"_55":26990},"cscb0722b1267ed6e9","

A new Growth Reward period starts every quarter. About 3 weeks before the start, we assess which partners participate. We do this based on eligibility criteria. If you meet the criteria, you join the program automatically. If you miss one or more points, you cannot participate in that period. We reassess your score on the eligibility criteria every period.

Please note: participation applies per seller account. You cannot transfer benefits to another sales account.

",{"_312":26993},{"_314":26994,"_53":26995,"_318":4587},"Eligibility criteria",{"_55":26996},"cs1c0ab16379601205",{"_493":26998},{"_27":26994,"_53":26999,"_119":27001},{"_55":27000},"cs264bb61850f0b9ed","

Growth Reward is for partners who actively contribute to a good customer experience at bol. That is why we work with eligibility criteria. From 1 July 2026, you can take part if:

Your quality score is at least 69
Your delivery promise score is at least 60
Your sales account has existed for at least 2 years*
- You made at least 1 sale per year over the last 2 years

*We use this to calculate your personal revenue targets, based on your revenue from the past 2 years.

For the first year, we use broader criteria to make it easier for partners to join. This allows more partners to discover Growth Reward and gives you time to further improve your performance. From 1 July 2027, the criteria will become stricter. You will be informed about this in time.

",{"_312":27003},{"_314":27004,"_53":27005,"_318":27007},"Your personal revenue targets",{"_55":27006},"csc2318043f110f0bf","personal-revenue-targets",{"_493":27009},{"_27":27004,"_53":27010,"_119":27012},{"_55":27011},"cs2d08f5efb75666fb","

We calculate your personal revenue targets using a model that combines your historic performance with growth potential in the market(s) you are active in. We look at:

Your revenue in the same period last year
Your most recent performance
The markets and categories you are active in
The size of your business

In your seller account, you can see if you are participating in Growth Reward, what your revenue targets are, your current progress, and what discount you have already unlocked and received. This way, you know exactly how much growth you still need to reach your next discount.

",{"_4555":27014},{"_280":27015,"_53":27019},{"_39":27016,"_37":57},{"_27":27017,"_42":27018},"View your personal Growth Reward","https://partner.bol.com/sdd/rewards/",{"_55":27020},"csc3ebeff367eea395",{"_312":27022},{"_314":27023,"_53":27024,"_318":27026},"How do I receive the commission discount?",{"_55":27025},"cs93a92fb4ef9f7e19","commission-discount",{"_493":27028},{"_27":27023,"_53":27029,"_119":27031},{"_55":27030},"cs3116a752cdbf1357","

As soon as you reach a revenue target, you unlock a discount on the variable commission you pay to bol. This works as follows:

From the day after you reach a revenue target, we automatically apply the discount to all new orders.
The discount applies until the end of the period, or until you reach the next revenue target and unlock a higher discount.
If you reach a higher revenue target, the previous lower discount stops and only the higher discount applies.
There is also a maximum revenue level for discounts. After you reach the highest revenue target, we apply the related discount until the end of the period or until you reach the maximum discounted revenue level, whichever comes first.

Good to know: if you do not reach a revenue target during a period, you will not receive a discount for that period.

",{"_874":27033},{"_876":27034,"_880":118,"_881":27035,"_53":27085},"Frequently asked questions about Growth Reward",[27036,27043,27050,27057,27064,27071,27078],{"_884":27037},{"_886":27038,"_53":27041},[27039],{"_55":27040,"_105":890},"blt8180e7641f114b66",{"_55":27042},"cscf7096455371913d",{"_884":27044},{"_886":27045,"_53":27048},[27046],{"_55":27047,"_105":890},"blt93e46093c8bedd70",{"_55":27049},"cs081a28ee5a51626a",{"_884":27051},{"_886":27052,"_53":27055},[27053],{"_55":27054,"_105":890},"bltd28e2cf4aa09fb33",{"_55":27056},"cs300f01d838d55b8b",{"_884":27058},{"_886":27059,"_53":27062},[27060],{"_55":27061,"_105":890},"blt3e7f9bd2e172ca63",{"_55":27063},"csd085daa80727242c",{"_884":27065},{"_886":27066,"_53":27069},[27067],{"_55":27068,"_105":890},"blte93bc1f960e6ae51",{"_55":27070},"cs951d0fd45da7556b",{"_884":27072},{"_886":27073,"_53":27076},[27074],{"_55":27075,"_105":890},"blt98e1e2b15304c77c",{"_55":27077},"cscc78a82ba7f51fac",{"_884":27079},{"_886":27080,"_53":27083},[27081],{"_55":27082,"_105":890},"blte916942a1d1b06ca",{"_55":27084},"cs5e0326c7b05f0957",{"_55":27086},"cs3b915173c502bc63",{"_27":118,"_119":118},"Earn a discount with your sales growth",[],[27091,27092,27093,27094,27095,27096,27097,27098,27099,27100],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":23368},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":150},{"_125":145,"_127":152},"growth-reward","Growth Reward","2026-05-06T13:07:21.660Z","/en/idp/growth-reward",{"_162":27106,"_164":297,"_165":166,"_90":108},"2026-05-11T12:17:13.520Z",[],"Groeibeloning","2026-04-13T15:37:15.967Z",{"_162":27111,"_164":98,"_165":166,"_90":108},"2026-04-13T15:42:30.655Z",{"_105":233,"_55":27113,"_27":27114,"_102":27115,"_169":27294,"_120":27295,"_90":91,"_97":98,"_158":98,"_95":27296,"_156":27297,"_92":27298,"_88":2407,"_94":38,"_160":27299},"bltb59389f61db17571","Koopblok",[27116],{"_105":238,"_55":27117,"_88":177,"_90":108,"_92":27118,"_94":38,"_95":27119,"_97":112,"_113":38,"_114":27120,"_244":27121,"_116":27277,"_209":27278,"_120":27279,"_122":27280,"_27":27289,"_154":19707,"_156":27290,"_158":98,"_39":27291,"_160":27292},"bltdcaa9fe135c5f14b",{},"2026-01-14T10:57:42.032Z","If you have the buy box, the chance that the item added to the shopping cart comes from your product range significantly increases. Read more about the buy box on this page. ",[27122,27128,27133,27151,27157,27163,27169,27175,27179],{"_312":27123},{"_314":27124,"_53":27125,"_318":27127},"What is the buy box?",{"_55":27126},"cs71724bd093683978","what-is-the-buy-box",{"_493":27129},{"_27":27124,"_53":27130,"_119":27132},{"_55":27131},"csb36c1db1f0d2114e","

To make our customers' daily lives easier together, we want to provide the best offer. When multiple partners offer the same item via bol, one of the partners is selected for the buy box. And that is the partner who, at that moment, has the best offer in terms of price, delivery promise, and quality. If you have the buy box, the chance that the item added to the shopping cart comes from your product range significantly increases.

A good offer helps you get into the buy box. Various factors are considered for this.

",{"_247":27134},{"_27":27135,"_53":27136,"_119":118,"_251":38,"_247":-5,"_252":27138,"_256":118,"_257":38,"_258":27141},"The buy box in brief",{"_55":27137},"cscf648ad488c0ea59",{"_27":27139,"_42":27140},"Buy box","https://youtu.be/OY8HNbq0Zlc",{"_55":27142,"_88":261,"_195":262,"_27":27143,"_97":264,"_158":264,"_95":27144,"_156":27144,"_187":188,"_191":27145,"_193":27143,"_92":27146,"_185":38,"_120":27147,"_160":27148,"_39":27150},"blted23c5d1520c5c6f","maxresdefault-4.jpg","2025-11-14T13:03:54.032Z","41860",{},[],{"_162":27149,"_164":264,"_165":166,"_90":108},"2026-01-14T11:18:25.139Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blted23c5d1520c5c6f/691728ba2cdd63e833c0319d/maxresdefault-4.jpg",{"_312":27152},{"_314":27153,"_53":27154,"_318":27156},"Buy box factors",{"_55":27155},"cs74bd919f59e9ad82","buy-box-factors",{"_493":27158},{"_27":27159,"_53":27160,"_119":27162},"These factors influence the buy box",{"_55":27161},"cs4c73cf1f124105aa","

Various factors are weighed when assigning the buy box. This ensures our customers get the best deal and partners have a fair chance:

Availability: The item must be available for delivery.
Condition: Such as second-hand or returned items.
Price: The price of the item, including shipping costs and VAT, is an important factor. Customers often choose the best deal. Small price differences (e.g., €0.01) have no impact.
Delivery conditions: The algorithm considers:
1. Delivery time: the faster, the better.
2. Delivery period, such as 'ordered before 23:00, delivered tomorrow'.
3. Extra delivery option(s): allowing the customer to choose a different (later) delivery moment.
Performance score: Based on delivering items on time, avoiding cancellations, and correctly providing a track & trace.

By keeping these factors balanced, we strive for a fair and optimal buy box position for all our partners.

",{"_312":27164},{"_314":27165,"_53":27166,"_318":27168},"Weighting of buy box factors",{"_55":27167},"cs863c4690d7ad4e13","weighting",{"_493":27170},{"_27":27171,"_53":27172,"_119":27174},"Weighting of factors for the buy box",{"_55":27173},"cs11a6260e02a3036e","

Which of the mentioned factors weigh most heavily differs per product category. We continuously adjust this weighting based on customer behavior. For everyday items, for example, fast delivery plays a major role, while for furniture, price is often more important.

We continue to improve the algorithm behind the buy box to offer customers the best deal and increase conversion. This way, together we ensure an offer that truly meets customer needs.

",{"_312":27176},{"_314":877,"_53":27177,"_318":5106},{"_55":27178},"cs22c625ee11918236",{"_874":27180},{"_876":27181,"_53":27182,"_880":118,"_881":27184},"Frequently asked questions about the buy box",{"_55":27183},"csc8f25dc2ac0e2cfc",[27185,27192,27199,27206,27213,27220,27227,27234,27241,27248,27255,27262,27269],{"_884":27186},{"_886":27187,"_53":27190},[27188],{"_55":27189,"_105":890},"blte687e98522c9c765",{"_55":27191},"cs141f51779444f30c",{"_884":27193},{"_886":27194,"_53":27197},[27195],{"_55":27196,"_105":890},"blt908bb9074caccfbe",{"_55":27198},"cs6d616a61065afcf9",{"_884":27200},{"_886":27201,"_53":27204},[27202],{"_55":27203,"_105":890},"bltf4453b9fd46c02a9",{"_55":27205},"cs85fba315eea8bac3",{"_884":27207},{"_886":27208,"_53":27211},[27209],{"_55":27210,"_105":890},"bltce1e46ba378c05c4",{"_55":27212},"cs72d39582e9bc911e",{"_884":27214},{"_886":27215,"_53":27218},[27216],{"_55":27217,"_105":890},"blt32f83aad83aa0be8",{"_55":27219},"cs2a098c02ef1bedd2",{"_884":27221},{"_886":27222,"_53":27225},[27223],{"_55":27224,"_105":890},"blt2a853d91481c61eb",{"_55":27226},"csf14d116c34b29b57",{"_884":27228},{"_886":27229,"_53":27232},[27230],{"_55":27231,"_105":890},"blt94bbfd74092142e6",{"_55":27233},"cse4fd951f2a764c14",{"_884":27235},{"_886":27236,"_53":27239},[27237],{"_55":27238,"_105":890},"bltdcb7e50511b56a93",{"_55":27240},"cs4ce41316245049e0",{"_884":27242},{"_886":27243,"_53":27246},[27244],{"_55":27245,"_105":890},"bltbe4c81cad032fad8",{"_55":27247},"cs67a72e4a9fd5a370",{"_884":27249},{"_886":27250,"_53":27253},[27251],{"_55":27252,"_105":890},"blt010840a477ef25a0",{"_55":27254},"cseb8098c0ee49ba94",{"_884":27256},{"_886":27257,"_53":27260},[27258],{"_55":27259,"_105":890},"blt495e95810467f7d3",{"_55":27261},"csf88cd78aead6b41f",{"_884":27263},{"_886":27264,"_53":27267},[27265],{"_55":27266,"_105":890},"blt80da113050aa321c",{"_55":27268},"cs94a6cd485ff35478",{"_1011":27270},{"_1013":27271,"_53":27272,"_1017":27274,"_280":27275},"If I use Shipping via bol, does the €2.99 that customers have to pay for shipping an order under €25 influence which partner gets the buy box?",{"_55":27273},"csa982855f18a5c677","No, the logic behind the buy box looks at the selling price you set and therefore does not consider this added €2.99.",{"_39":27276,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Learn what the buy box is and how to increase your chances",[],[27281,27282,27283,27284,27285,27286,27287,27288],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":198},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"buy-box","2026-03-18T08:19:52.316Z","/en/idp/buy-box",{"_162":27293,"_164":98,"_165":166,"_90":108},"2026-03-18T08:19:55.531Z",[],[],"2025-11-28T15:48:18.599Z","2025-11-28T16:03:55.412Z",{},{"_162":27300,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.530Z",{"_105":233,"_55":27302,"_27":27303,"_102":27304,"_169":27552,"_120":27720,"_90":91,"_97":98,"_158":98,"_95":27721,"_156":27722,"_92":27723,"_88":2407,"_94":38,"_160":27724},"blt82ae5544c20377ab","Partner beoordeling",[27305],{"_105":238,"_55":27306,"_88":2712,"_90":108,"_92":27307,"_94":38,"_95":27308,"_97":112,"_113":38,"_114":27309,"_244":27310,"_116":27533,"_209":27535,"_120":27536,"_122":27537,"_27":27546,"_154":27547,"_156":27548,"_158":98,"_39":27549,"_160":27550},"bltef4171fe1724e1f9",{},"2026-01-15T14:09:40.971Z","On this page, you can read more about your rating, how it is determined, how to view it, and how you can influence it.",[27311,27316,27322,27328,27338,27344,27349,27368,27373,27378,27397,27417,27423,27443,27449,27455,27460,27467,27471],{"_312":27312},{"_314":27313,"_53":27314,"_318":23413},"What are customer reviews?",{"_55":27315},"cs1c26f44a7e1b6429",{"_493":27317},{"_27":27318,"_53":27319,"_119":27321},"Customer reviews",{"_55":27320},"csf5174c88eb0c7dbb","

Customer reviews help ensure the quality of bol as a shopping platform and the satisfaction of our shared customers.

3 to 14 days after the expected delivery date of an order, we send the customer a review request. We only send this to customers who have indicated in their account that they want to give reviews. We also check if the customer has not received any other (commercial) email from us on the day they are eligible for your review request.

To successfully sell via bol, good customer reviews are very important. We consider a good review to be an average score of 8 or higher, because we know that customers are truly satisfied then. In your seller account, under the menu ‘Performance’, you can find your average rating over the past period. You will also find tips here to keep your rating high or to improve it.

",{"_493":27323},{"_27":27324,"_53":27325,"_119":27327},"A product review is different from a customer review",{"_55":27326},"csb381c8ddaf5d36e0","

A product review is about an item, a customer review is about you as a partner. Want to know more about a product review? Check out this page.

",{"_343":27329},{"_27":27330,"_53":27331,"_119":27333,"_349":513,"_302":351,"_280":27334},"Everything you want to know about customer reviews",{"_55":27332},"cs12fbe4cd633a062d","

We have listed everything for you! Read it all in this interactive document to understand what customer reviews mean for you and how you can manage them.

",{"_39":27335,"_37":57},{"_27":27336,"_42":27337},"All about customer reviews","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt658a3c9132c16ae1/69149b26adf60c4a3ee426c1/Interactieve-pdf-Review-Systeem.pdf",{"_312":27339},{"_314":27340,"_53":27341,"_318":27343},"The review form",{"_55":27342},"cs23bc92fc1114703f","review-form",{"_493":27345},{"_27":27340,"_53":27346,"_119":27348},{"_55":27347},"csed0ada5a4e33b3a5","

In the review form, a customer is asked the following questions:

What score would you give (partner name)?
What went well? or What could be better? (optional)
Does the item meet the **content**?
Did you receive the item according to the stated **delivery time**?
What did you think of the condition in which the item was **delivered**?
Did you have **contact** with the partner (partner name)? If 'yes': How was the **contact** with the partner?

Below you can see the email the customer receives.

",{"_8080":27350},{"_27":118,"_53":27351,"_119":118,"_181":27353},{"_55":27352},"cs34f25beea66e119e",[27354],{"_181":27355,"_53":27365,"_205":27367,"_8100":118},{"_55":27356,"_88":261,"_27":27357,"_195":262,"_97":8089,"_158":8089,"_95":27358,"_156":27358,"_187":266,"_191":27359,"_193":27357,"_92":27360,"_185":38,"_120":27361,"_160":27362,"_39":27364},"bltea484d8a75bdb875","Mail-klantbeoordeling.png","2025-11-12T14:38:28.552Z","75490",{},[],{"_162":27363,"_164":264,"_165":166,"_90":108},"2026-01-15T15:44:26.033Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltea484d8a75bdb875/69149be459eaf973b1fc88ff/Mail-klantbeoordeling.png",{"_55":27366},"cs2268920a32fcb43b","Example email about a customer review.",{"_312":27369},{"_314":27370,"_53":27371,"_318":8025},"The visibility of your rating",{"_55":27372},"cs5bbd7cdb39a03dd3",{"_493":27374},{"_27":27370,"_53":27375,"_119":27377},{"_55":27376},"csa84438815b0195d6","

On your personal shop page, you can find your average ratings over the past 3 months. If you have received fewer than 5 reviews during that period? Then you will see the average of the total number of reviews received since you started selling via bol.

Your rating can also be found on the item page. Customers immediately see your rating when you are in the buy box, for example:

",{"_8080":27379},{"_27":118,"_53":27380,"_119":118,"_181":27382},{"_55":27381},"cs62ecfb532d9e7795",[27383],{"_181":27384,"_53":27394,"_205":27396,"_8100":118},{"_55":27385,"_88":261,"_27":27386,"_195":262,"_97":8089,"_158":8089,"_95":27387,"_156":27387,"_187":266,"_191":27388,"_193":27386,"_92":27389,"_185":38,"_120":27390,"_160":27391,"_39":27393},"bltbb76785042bda796","Koopblok-beoordelingscijfer.png","2025-11-12T14:40:04.133Z","9801",{},[],{"_162":27392,"_164":264,"_165":166,"_90":108},"2026-01-15T15:44:26.072Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbb76785042bda796/69149c4448940ec718a41f92/Koopblok-beoordelingscijfer.png",{"_55":27395},"cs23784b6f1bd7455d","Example of the buy box rating.",{"_8080":27398},{"_27":118,"_53":27399,"_119":27401,"_181":27402},{"_55":27400},"cs429ce4b813b1cc11","

When there are multiple partners for one item and a customer wants to compare them, all ratings are also shown, for example:

",[27403],{"_181":27404,"_53":27414,"_205":27416,"_8100":118},{"_55":27405,"_88":261,"_27":27406,"_195":262,"_97":8089,"_158":8089,"_95":27407,"_156":27407,"_187":266,"_191":27408,"_193":27406,"_92":27409,"_185":38,"_120":27410,"_160":27411,"_39":27413},"bltefe6889213ba626f","Beoordelingscijfers.png","2025-11-12T14:41:36.421Z","35279",{},[],{"_162":27412,"_164":264,"_165":166,"_90":108},"2026-01-15T15:44:25.962Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltefe6889213ba626f/69149ca0d8a2c20aea3686fe/Beoordelingscijfers.png",{"_55":27415},"cs86a0fb81a6179fa7","Example of partner ratings.",{"_312":27418},{"_314":27419,"_53":27420,"_318":27422},"Golden label for good ratings",{"_55":27421},"cs189ea196c62c8d45","golden-label",{"_8080":27424},{"_27":27419,"_53":27425,"_119":27427,"_181":27428},{"_55":27426},"cs1010656696a39816","

When customers are very satisfied with you, you can get a golden label. You can recognize the golden label by the golden circle next to the ‘Overall rating’. This way, your score stands out even more.

",[27429],{"_181":27430,"_53":27440,"_205":27442,"_8100":118},{"_55":27431,"_88":261,"_27":27432,"_195":262,"_97":8089,"_158":8089,"_95":27433,"_156":27433,"_187":266,"_191":27434,"_193":27432,"_92":27435,"_185":38,"_120":27436,"_160":27437,"_39":27439},"blt64457650ca729a95","Gouden-label.png","2025-11-12T15:38:45.338Z","10531",{},[],{"_162":27438,"_164":264,"_165":166,"_90":108},"2026-01-15T15:44:26.053Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt64457650ca729a95/6914aa05467abd556d7b846c/Gouden-label.png",{"_55":27441},"cs9266297a8880244e","Example of a golden label for a good rating.",{"_493":27444},{"_27":27445,"_53":27446,"_119":27448},"The conditions for a golden label are:",{"_55":27447},"cs6791273f711920e1","

Your average rating is 9 or higher.

On the other points, you score 8.5 or higher.

You receive more than 20 reviews per month.

You sell more than 50 items per month.

",{"_312":27450},{"_314":27451,"_53":27452,"_318":27454},"Negative customer experiences",{"_55":27453},"cs716dd25a23550fd7","negative-customer-experiences",{"_493":27456},{"_27":27451,"_53":27457,"_119":27459},{"_55":27458},"cscb920f33f617ca94","

For partners who are regularly rated with an insufficient score and have an average of 5.0 or lower, we immediately and without warning close their shop and seller account. A re-opening of the seller account can then only take place under specific conditions. In this way, we want to prevent well-performing partners from suffering due to negative customer experiences with other partners.

",{"_343":27461},{"_27":5206,"_53":27462,"_119":27464,"_349":350,"_302":351,"_280":27465},{"_55":27463},"cs30ef5d9e23b52f27","

Evading the service standards is one of the categories within policy violations that we monitor. For example, it is not allowed to write a customer review about yourself. Furthermore, it is also not allowed to offer customers something in exchange for a review. Check the policy page for what is allowed regarding customer reviews.

",{"_39":27466,"_37":38},{"_27":118,"_42":118},{"_312":27468},{"_314":877,"_53":27469,"_318":5106},{"_55":27470},"cs3f7cb1bc1c971ca0",{"_874":27472},{"_876":877,"_53":27473,"_880":27475,"_881":27476},{"_55":27474},"cse448eb86c85d9250","

about customer reviews

",[27477,27484,27491,27498,27505,27512,27519,27526],{"_884":27478},{"_886":27479,"_53":27482},[27480],{"_55":27481,"_105":890},"blt0d6db25c86396cc5",{"_55":27483},"cs55c067852a8a2bdf",{"_884":27485},{"_886":27486,"_53":27489},[27487],{"_55":27488,"_105":890},"blta8d0401086f5ee80",{"_55":27490},"csefb64fb3c2c05edf",{"_884":27492},{"_886":27493,"_53":27496},[27494],{"_55":27495,"_105":890},"blt3a23d5d753f4d1f9",{"_55":27497},"csbc08804c1dbdf983",{"_884":27499},{"_886":27500,"_53":27503},[27501],{"_55":27502,"_105":890},"bltc55011eb51342a27",{"_55":27504},"csc5ce618a5b340382",{"_884":27506},{"_886":27507,"_53":27510},[27508],{"_55":27509,"_105":890},"blt3b67ac37564a1db9",{"_55":27511},"csd7a7b266614ab887",{"_884":27513},{"_886":27514,"_53":27517},[27515],{"_55":27516,"_105":890},"blt4b5c68a1a245a7d9",{"_55":27518},"csd8aec95ed56a517f",{"_884":27520},{"_886":27521,"_53":27524},[27522],{"_55":27523,"_105":890},"blt9b6eeb8f53a3b676",{"_55":27525},"cs180aa0d77367c4b8",{"_884":27527},{"_886":27528,"_53":27531},[27529],{"_55":27530,"_105":890},"blt890f6f02313a63d8",{"_55":27532},"cs4c4fa0ff22dfc863",{"_27":27534,"_119":118},"Customer review","Customer reviews about you as a partner",[],[27538,27539,27540,27541,27542,27543,27544,27545],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"your-rating","Your rating","2026-03-17T12:24:54.830Z","/en/idp/your-rating",{"_162":27551,"_164":98,"_165":166,"_90":108},"2026-03-17T12:25:08.140Z",[27553],{"_102":27554,"_169":27717,"_53":27718},[27555],{"_105":238,"_55":27556,"_90":108,"_92":27557,"_94":38,"_88":184,"_95":27558,"_97":112,"_113":38,"_114":27559,"_244":27560,"_116":27701,"_209":118,"_120":27702,"_122":27703,"_27":27712,"_154":27569,"_156":27713,"_158":264,"_39":27714,"_160":27715},"blt74a8f4c7c1f365e2",{},"2026-01-21T16:17:58.325Z","On this page, you will find tips on how to respond to customers who give you a negative customer review score and how to send a re-review request.",[27561,27567,27573,27592,27598,27604,27610,27616,27623,27694],{"_312":27562},{"_314":27563,"_53":27564,"_318":27566},"Responding to a negative review score",{"_55":27565},"csbaa82c4f94588502","respond",{"_493":27568},{"_27":27569,"_53":27570,"_119":27572},"Responding to a negative customer review score",{"_55":27571},"cs2d981896c32db11e","

Especially with a negative customer review, it can be valuable to contact the customer. By engaging in dialogue, you can turn a negative experience into a positive one and perhaps offer a solution. In your seller account, under ‘Reviews’, you will find all the reviews you have received. If you want to contact the customer, click on ‘Email the customer’ next to the relevant review in your seller account.

",{"_8080":27574},{"_27":118,"_53":27575,"_119":118,"_181":27577},{"_55":27576},"csff47ced13d72ffaf",[27578],{"_181":27579,"_53":27589,"_205":27591,"_8100":118},{"_55":27580,"_88":261,"_27":27581,"_195":262,"_97":8089,"_158":8089,"_95":27582,"_156":27582,"_187":266,"_191":27583,"_193":27581,"_92":27584,"_185":38,"_120":27585,"_160":27586,"_39":27588},"blt911579c53a3ef8ce","Algemene-beoordeling.png","2025-11-13T10:54:39.186Z","86267",{},[],{"_162":27587,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.643Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt911579c53a3ef8ce/6915b8ef5169d1d56632a74f/Algemene-beoordeling.png",{"_55":27590},"cs522d5fb93cdf4b38","An example of a general customer review.",{"_312":27593},{"_314":27594,"_53":27595,"_318":27597},"A suitable response",{"_55":27596},"csd27a461dc167092d","response",{"_493":27599},{"_27":27600,"_53":27601,"_119":27603},"Tips to surprise and value your customer",{"_55":27602},"csc5ac55c254c42c7e","

It is up to you to provide a suitable response, and these three general tips can help you:

Respond quickly, positively, and personally.
Show empathy for the customer and their negative review.
Offer the customer a solution, even if it is not your fault.

",{"_312":27605},{"_314":27606,"_53":27607,"_318":27609},"Re-review",{"_55":27608},"cs2d753c8d6fe778d7","re-review",{"_493":27611},{"_27":27612,"_53":27613,"_119":27615},"The positive side of negative reviews",{"_55":27614},"cs8bf3150e7bc3d203","

It's not necessarily bad to have some negative reviews, because by showing negative reviews, you appear more credible to the customer. After all, it can happen that someone is not satisfied. That's why three-quarters of people who search for reviews online are also actively looking for negative reviews. Potential customers can become suspicious if they don't find any. By showing negative reviews and how you handle them, you can gain the customer's trust.

So, don't ignore a negative review!

",{"_343":27617},{"_27":5206,"_53":27618,"_119":27620,"_349":350,"_302":351,"_280":27621},{"_55":27619},"csf506f1a744870eb2","

It is not permitted to ask the customer for a re-review in exchange for a consideration – for example, a free item or discount. This is considered bribery and is therefore not acceptable.

",{"_39":27622,"_37":38},{"_27":118,"_42":118},{"_4735":27624},{"_4737":27606,"_53":27625,"_4740":27627,"_4742":27628},{"_55":27626},"cs9c9315ac18f7b7e3","

After you have contacted the customer, you can send them a new review request once from your seller account. This is done by following the steps below:

",[27629,27648,27654,27674],{"_4745":27630,"_53":27631,"_4749":27633,"_4751":27634},"Send the customer a re-review request",{"_55":27632},"cs0f645036e105a400","

In your seller account, under the ‘Reviews’ menu, click on ‘Request re-review’. Please note: this is only possible after you have contacted the customer via ‘Email the customer’.

Once the new review request has been sent, the text ‘Review request sent’ will appear in place of ‘Request re-review’, along with the date.

",[27635],{"_181":27636},{"_181":27637,"_53":27646,"_205":27591,"_8100":118},{"_55":27638,"_88":261,"_27":27639,"_195":262,"_97":8089,"_158":8089,"_95":27640,"_156":27640,"_187":266,"_191":27583,"_193":27639,"_92":27641,"_185":38,"_120":27642,"_160":27643,"_39":27645},"blte2768475e5d60df5","Algemene-beoordeling-2.png","2025-11-13T10:59:34.392Z",{},[],{"_162":27644,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.652Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte2768475e5d60df5/6915ba16c8e1ab562ff2033f/Algemene-beoordeling-2.png",{"_55":27647},"cs31dfa647480f73d8",{"_4745":27649,"_53":27650,"_4749":27652,"_4751":27653},"Customer receives a review request",{"_55":27651},"cs460bb1623a726459","

The customer receives a new review request and is only asked for a general review score. The customer can provide a short explanation.

",[],{"_4745":27655,"_53":27656,"_4749":27658,"_4751":27659},"You receive a new customer review",{"_55":27657},"cs817e8442c19382e7","

When the customer has submitted a new review, it will appear under ‘New general review’. This new score will be used to calculate your average review score. The other scores from the first review will remain.

",[27660],{"_181":27661},{"_181":27662,"_53":27672,"_205":27591,"_8100":118},{"_55":27663,"_88":261,"_27":27664,"_195":262,"_97":8089,"_158":8089,"_95":27665,"_156":27665,"_187":266,"_191":27666,"_193":27664,"_92":27667,"_185":38,"_120":27668,"_160":27669,"_39":27671},"blt286ac5e1e5f7f797","Algemene-beoordeling3.png","2025-11-13T11:00:59.914Z","88718",{},[],{"_162":27670,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.661Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt286ac5e1e5f7f797/6915ba6bc8e1ab0350f20347/Algemene-beoordeling3.png",{"_55":27673},"cse27c79249c654547",{"_4745":27675,"_53":27676,"_4749":27678,"_4751":27679},"Adjusted review score",{"_55":27677},"cs7fda9f00f43b4a8d","

The review on your personal shop page will also change now.

",[27680],{"_181":27681},{"_181":27682,"_53":27692,"_205":27591,"_8100":118},{"_55":27683,"_88":261,"_27":27684,"_195":262,"_97":8089,"_158":8089,"_95":27685,"_156":27685,"_187":266,"_191":27686,"_193":27684,"_92":27687,"_185":38,"_120":27688,"_160":27689,"_39":27691},"bltd5330f2f7d170fcf","Algemene-beoordeling4.png","2025-11-13T11:01:58.181Z","87732",{},[],{"_162":27690,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.669Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd5330f2f7d170fcf/6915baa6a98f22d659dd3593/Algemene-beoordeling4.png",{"_55":27693},"csb6a4609cd1fa060e",{"_343":27695},{"_27":5206,"_53":27696,"_119":27698,"_349":350,"_302":351,"_280":27699},{"_55":27697},"cs17e66a98108bd701","

We may proceed to close the shop and seller account of partners who have an average review score of 5.0 or lower.

",{"_39":27700,"_37":38},{"_27":118,"_42":118},{"_27":27569,"_119":118},[],[27704,27705,27706,27707,27708,27709,27710,27711],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"respond-to-negative-review-score","2026-01-21T17:31:17.041Z","/en/idp/respond-to-negative-review-score",{"_162":27716,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:15.565Z",[],{"_55":27719},"cs038417b77b6af57d",[],"2025-11-24T16:19:12.428Z","2025-11-24T16:19:48.703Z",{},{"_162":27725,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.478Z",{"_105":233,"_55":27727,"_27":27728,"_102":27729,"_169":27933,"_120":27934,"_90":91,"_97":98,"_158":98,"_95":27935,"_156":27936,"_92":27937,"_88":2407,"_94":38,"_160":27938},"blt6f54eebf7d80970d","Productbeoordelingen",[27730],{"_105":238,"_55":27731,"_90":108,"_92":27732,"_94":38,"_88":2712,"_95":27733,"_97":112,"_113":38,"_114":27734,"_244":27735,"_116":27916,"_209":27917,"_120":27918,"_122":27919,"_27":27928,"_154":27743,"_156":27929,"_158":112,"_39":27930,"_160":27931},"bltcd7e4b140304abc5",{},"2026-01-21T16:15:28.001Z","On this page, you can read more about item reviews. These are reviews, or ratings, that are placed with items.",[27736,27741,27747,27753,27759,27765,27771,27777,27783,27789,27794,27800,27806,27812,27827,27833,27839,27845,27851,27856,27862,27868],{"_312":27737},{"_314":27738,"_53":27739,"_318":7781},"Explanation and characteristics",{"_55":27740},"cs15ad20714ff8183f",{"_493":27742},{"_27":27743,"_53":27744,"_119":27746},"Item reviews",{"_55":27745},"cs2369e81b563c2704","

These are reviews, or ratings, that are placed with items. They are intended for customers to share item-specific findings on the website, with the aim of informing other customers. When a customer writes a review (also called a critique), it must comply with the guidelines below. There are some exceptions, which we will mention on a case-by-case basis.

",{"_493":27748},{"_27":27749,"_53":27750,"_119":27752},"An item review is different from a customer review",{"_55":27751},"cs1d8a85a4d8f73423","

An item review is about an item, a customer review is about you as a partner. Want to know more about customer reviews? Check out this page.

",{"_493":27754},{"_27":27755,"_53":27756,"_119":27758},"Item reviews are written by customers",{"_55":27757},"csee0e42bb254843c4","

An item review relates to the customer's experience with the item. It is not permitted to write item reviews if you are a partner or bol employee who wants to write reviews about items you sell yourself. Purchases and subsequent item reviews made in a personal capacity are not included here.

",{"_493":27760},{"_27":27761,"_53":27762,"_119":27764},"How customer reviews via bol work",{"_55":27763},"cs913ebc284fb17573","Reliable reviews help customers make their choice. That's why bol only accepts reviews from customers who actually bought the item.",{"_493":27766},{"_27":27767,"_53":27768,"_119":27770},"Verification and labels",{"_55":27769},"cs8a9422a3082d0423","We check the order history as soon as a customer clicks the review button. After this check, the review receives the label 'has bought this item'. This label on the item page provides extra trust for new buyers.",{"_493":27772},{"_27":27773,"_53":27774,"_119":27776},"How customers write a review",{"_55":27775},"cs4abaca3d58b12e1e","

There are two ways customers share their experience:

On their own initiative: via the button on the item page or in their order history.
Via an invitation: we send an email to customers who have given permission for mailings.

",{"_493":27778},{"_27":27779,"_53":27780,"_119":27782},"Smart selection",{"_55":27781},"cs56bce5d2a4e79e73","Our systems determine which items receive an invitation. To prevent misuse, the exact logic behind this remains confidential. We never look at previous scores. We mainly approach customers who write reviews more often. This way, we keep the platform fair and transparent for everyone.",{"_493":27784},{"_27":27785,"_53":27786,"_119":27788},"A good review has the following characteristics:",{"_55":27787},"cs594897346f94512d","

Describes why they like or dislike the item and mentions comments or remarks in a positive or negative sense. Keep in mind that a review should be valuable to other customers; try to be concise but complete.
Write the review in understandable and correct Dutch.
Limit the review to your own experience with the item.

",{"_312":27790},{"_314":27791,"_53":27792,"_318":8073},"What we prefer not to see in a review",{"_55":27793},"csdd4ee089725f0518",{"_493":27795},{"_27":27796,"_53":27797,"_119":27799},"What we prefer not to see in a review:",{"_55":27798},"cs0ee5b0792b6dcb57","

Opinions or statements that do not relate to your experience using the item, for example, because you have never used the item.
Only comments about the price, shipping of the item, and/or the selling party via bol.
Swear words, racist remarks, diseases, or grammatical distortions thereof.
References, whether or not through URLs, to other websites.
Mentioning discounts, commercial promotions, campaigns, or price differences compared to other (bol) partners or (online) stores.
Sponsored reviews, or offering compensation for writing a review. For example, by temporarily providing the item for free, giving a discount, or offering a gift card.

",{"_312":27801},{"_314":27802,"_53":27803,"_318":27805},"Exceptions",{"_55":27804},"cs11516b3f1e5c1dd8","exceptions",{"_493":27807},{"_27":27808,"_53":27809,"_119":27811},"Item review exceptions",{"_55":27810},"cs37f3953f13672dea","

Due to strict legislation, item reviews have been disabled for selected item groups. Simply put: By law, no reviews may be written for these item groups. For customers, this looks like this:

They do not see a review block on the item page for these items,
They do not see a 'write a review' button on the account page for these items,
They do not receive an email invitation to write a review for these items,
They do not see reviews for these items on the item page.

For the selected item groups, no claims may be made about the use and effects of these items. Therefore, item reviews have been disabled for the item groups below.

",{"_523":27813},{"_27":27814,"_53":27815,"_119":118,"_528":57,"_529":27817,"_546":118},"Item groups without item reviews",{"_55":27816},"csfacfb0ccaf7bb406",{"_55":27818,"_88":261,"_27":27819,"_195":262,"_97":8089,"_158":8089,"_95":27820,"_156":27820,"_187":534,"_191":27821,"_193":27819,"_92":27822,"_185":38,"_120":27823,"_160":27824,"_39":27826},"bltf2487405999af07c","Overzicht-medische-supplementen-blokkeren-reviews.xlsx","2025-11-13T10:40:41.810Z","16791",{},[],{"_162":27825,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.666Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf2487405999af07c/6915b5a95169d16e5d32a71d/Overzicht-medische-supplementen-blokkeren-reviews.xlsx",{"_493":27828},{"_27":27829,"_53":27830,"_119":27832},"When can a customer not write a review?",{"_55":27831},"cs3053a93dde9740b7","

In some cases, it is not possible to leave a review:

The item was not bought via bol.
The customer has already written a review for this item.

",{"_493":27834},{"_27":27835,"_53":27836,"_119":27838},"How does review verification work?",{"_55":27837},"cs0afbff1580e30b7d","Reviews are not immediately published online. We first verify the origin and content of the text. We check if the customer actually bought the item via bol. We perform this verification ourselves or together with our ecosystem partner Bazaarvoice. Usually, a review is online within 24 hours. Sometimes this takes up to 3 days. The date next to the review is the day it was written.",{"_493":27840},{"_27":27841,"_53":27842,"_119":27844},"Our content guidelines",{"_55":27843},"csf85fd46d155fed92","

Systems automatically check the text against our conditions. If rejected, a manual check often follows. We reject a review if it:

Is not about the item.
Contains inappropriate language or swear words.
Mentions prices or discounts.
Contains links to other websites.
Contains photos, personal data, or advertising.
Is not written in Dutch.
Seems dishonest or fraudulent.

If a review does not meet these criteria? It will be archived with the reason for rejection.

",{"_493":27846},{"_27":27847,"_53":27848,"_119":27850},"Manual post-verification",{"_55":27849},"cs81bc5d3bfc8b1185","Sometimes we perform additional checks. We do this randomly or after a report from another customer. This means a review can still be taken offline later. This happens, for example, if the text is only about the delivery time and not about the item itself. This way, we keep the information relevant for all buyers.",{"_312":27852},{"_314":27853,"_53":27854,"_318":19352},"When to remove",{"_55":27855},"cs550d0bf9e0bae4a2",{"_493":27857},{"_27":27858,"_53":27859,"_119":27861},"When can bol remove a review:",{"_55":27860},"cs0c061b8b46ed3e29","

Bol reserves the right to remove item review(s) from the website at any time, without further notice. Including, but not limited to:

If one or more of the (what we prefer not to see in a review) guidelines described above have not been complied with or bol has a reasonable suspicion of this. All of this is explained in our review conditions.
If an item review relates to the item content included with the item that was incorrect at the time of purchase. To avoid confusion, bol may choose to remove item reviews that conflict with the correct item content.
When an unusual pattern has been detected by automatic detection methods, a review may be automatically rejected and/or subsequently removed from bol.

",{"_493":27863},{"_27":27864,"_53":27865,"_119":27867},"Finally:",{"_55":27866},"csc06728a955b67a06","

Bol has the right to change guidelines regarding item reviews. We will post a revised version of these guidelines on the website as soon as possible.

",{"_874":27869},{"_876":27870,"_53":27871,"_880":118,"_881":27873},"Frequently asked questions about reviews",{"_55":27872},"cs21573b10ba45281c",[27874,27881,27888,27895,27902,27909],{"_884":27875},{"_886":27876,"_53":27879},[27877],{"_55":27878,"_105":890},"blt304333c92a9118de",{"_55":27880},"cs976ac24c402e7717",{"_884":27882},{"_886":27883,"_53":27886},[27884],{"_55":27885,"_105":890},"bltfcca0c50bc89bbff",{"_55":27887},"cs5ab2d7b1b14df1d8",{"_884":27889},{"_886":27890,"_53":27893},[27891],{"_55":27892,"_105":890},"blt98d6bf5e471c9cc5",{"_55":27894},"cs5632abff2d918fbe",{"_884":27896},{"_886":27897,"_53":27900},[27898],{"_55":27899,"_105":890},"blt52c932707c1cc81a",{"_55":27901},"csfb185d63dc214ec0",{"_884":27903},{"_886":27904,"_53":27907},[27905],{"_55":27906,"_105":890},"blt1991b9e144581ccb",{"_55":27908},"cs55da188022a58f85",{"_884":27910},{"_886":27911,"_53":27914},[27912],{"_55":27913,"_105":890},"bltc61ae2f9c57ff736",{"_55":27915},"cs4431c9a1b85b34b3",{"_27":27743,"_119":118},"Customer reviews about your items",[],[27920,27921,27922,27923,27924,27925,27926,27927],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"item-reviews","2026-05-11T12:30:29.558Z","/nl/idp/productbeoordelingen",{"_162":27932,"_164":297,"_165":166,"_90":108},"2026-05-11T12:31:55.031Z",[],[],"2025-11-24T16:20:05.685Z","2025-11-24T16:20:23.123Z",{},{"_162":27939,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.324Z",{"_102":27941,"_53":27967,"_169":27969},[27942],{"_105":106,"_55":27943,"_90":108,"_92":27944,"_94":38,"_88":177,"_95":27945,"_97":27946,"_113":38,"_114":27947,"_116":27948,"_120":27949,"_122":27950,"_27":27961,"_154":27962,"_156":27963,"_158":27946,"_39":27964,"_160":27965},"blt2af2ed016a618964",{},"2026-01-16T14:46:39.416Z","blt453d85087b46ac9c","Discover how to manage your items via bol. 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