This changes in the terms for shipping and return labels

As a result, our Conditions of Use Professional Sales via bol are changing. This also means that these labels will now be subject to VAT. This change only applies to individual PostNL labels that you purchase for shipping via ‘shipping label via bol’ and returns via ‘return label via bol’ (also called ‘return service via bol’). Nothing changes for Shipping via bol and Logistics via bol. Read below to find out exactly what changes.

What does this mean for you? Whereas you previously had contact with PostNL as the carrier of your parcel, bol now arranges that for you. Here's how it works: previously, bol only made the label available, and there was a direct relationship between you and PostNL as the carrier of the parcel. Now, bol makes the label available to you, and there is a direct relationship between bol and PostNL as the carrier of the parcel, from the moment you have handed over the parcel to PostNL. This means that you, as a partner, communicate with bol, and bol with PostNL. This saves you time and effort.

Good to know:

• You remain the point of contact for customer questions about delivery or returns, such as the status of a parcel.
• Contact for initiating investigations into missing parcels will now go through bol to PostNL. If it is decided to reimburse for the missing parcel, bol will reimburse 25% of the item's value, excluding VAT.

Because the legal contract structure under which bol offers you the shipping and return labels is changing, the VAT treatment also changes. Bol is now legally obliged to charge VAT for the PostNL shipping and return labels that we sell to partners. You pay this VAT to bol, and we remit the VAT to the Tax Authorities.

What does this mean for you?

In most cases, little changes. Check for yourself which situation applies to you.

• You can reclaim the 21% VAT paid to bol from the Tax Authorities via your regular VAT return. This means your net costs for shipping or returning remain the same.
• In some cases, you are not entitled to deduct VAT. For example, if you, as an entrepreneur, use the small business scheme (KOR)? Then you cannot reclaim the VAT on the shipping and return labels from the Tax Authorities.
• Are you not established in the Netherlands? Then we do not charge 21% Dutch VAT on the invoice; instead, the VAT is reverse-charged to you. This is also stated on the invoice. You then process the VAT yourself in your local VAT return according to the rules applicable in your country.

Would you like a more competitive rate for shipping from the Netherlands to Belgium? Then you might consider switching to Shipping via bol.

Do you have questions or need help? Please contact Partnerservice or your account manager.