Not every item is suitable for processing in a Fulfillment Center (BFC). Some items contain hazardous substances. Risks may exist or arise by storing these types of items.
Both transport and storage legislation has been drawn up for packaged hazardous substances.
- Transport: the European regulations ADR
- Storage: the Dutch guideline Publicatiereeks Gevaarlijke Stoffen (PGS 15)
Assessing hazardous substances and storage
It is important to use the correct classification for items. This way, bol.com can comply with the legally required guidelines (PGS 15) for the storage of goods. Bol.com knows 3 classifications for items. Each review is subject to its own guidelines regarding storage.
- Items that do not contain hazardous substances
- Articles containing hazardous substances in classes 2, 3 and 4.1
- Articles containing hazardous substances in classes 5, 8 and 9
Items with this classification do not contain hazardous substances.
We store these items in 1 of the BFCs.
Hazardous substances in class 2, 3 and 4.1
Articles with this classification contain substances whose storage poses a risk.
- Class 2: Pressurized aerosols such as deodorant and hairspray
- Class 3: Flammable liquids such as perfume, aftershave, disinfectant hand gel, fragrance sticks
- Class 4.1: Flammable solids such as matches and firelighters
We can store these items in 2 BFCs, where we have built special bunkers. These bunkers are fire and environmentally safe areas. Depending on the capacity, you send the shipment to BFC1 or BFC2.
Hazardous substances in classes 5, 8 and 9
Articles with this classification contain substances that bol.com cannot store due to permits.
- Class 5: Oxides and peroxides such as (hair) dye
- Class 8: Corrosive substances such as strong chemical cleaning agents
- Class 9: Other (environmentally) hazardous substances such as car perfume, super glue and chlorine tablets
We are not allowed to store these items at all due to our permit. If we are not allowed to store the item due to the issued assessment and the product already arrived in our BFC, we will send the item back to the partner within 24 hours.
Determining classification of hazardous substances
Bol.com engages an external party to determine whether an article contains hazardous substances: Quintens Advies and Management. When partners sign up for storage of hazardous substances, they are asked to share safety documents with this external company.
Quintens then classifies, under the guidance of machine learning, whether the items are part of the PGS 15 range.
If you pre-announce an item that contains hazardous substances to our BFCs, bol.com will send the description of these items to Quintens to check.
Quintens then draws up an initial assessment and shares it with bol.com. We will immediately register this assessment for future pre-announcements. Depending on the assessment, we will pass on any actions to our BFCs to place the items in the bunker.
Depending on the initial assessment, additional safety documentation is required from the partner. Quintens will contact you as a partner about the relevant items and what documentation is required.
After assessing the safety documentation, Quintens issues a binding assessment. Bol.com records the assessment.
This is how we collaborate best
Important points about the process of hazardous substances and Logistics via bol.com.
The safety documentation must be updated by the partner.
- If partners do not respond to safety documentation requests from external party Quintens Advies and Management, bol.com reserves the right to return the items in question to the partner.
- Classifications may change over time due to new insights into the substances. It may therefore happen that an item was initially not classified as dangerous and later in time it was, or vice versa. Bol.com ensures that the item is stored correctly.
Rates for storage of hazardous substances
Bol.com currently charges the same rates for the storage of items containing hazardous substances as for regular items. However, given the additional handling and specific storage, we expect to charge a surcharge on top of the Lvb rate in the future. Separate communication about this will follow in the standard update of the rates and conditions.