Delivery service conditions

• Packages are sent as standard parcels, with a track & trace number. This means your shipment is not insured against loss or damage. If you want to send a valuable shipment, it's not advisable to use the delivery service.
• You must attach a shipping label (or multiple shipping labels) to each parcel within the shipment, as indicated when creating the shipment.
• Make sure you adhere to the maximum allowed size (75x55x45 cm) and weight (15 kg) per parcel.
• It is not possible to deliver parcels on a pallet. Our carriers pick up the parcels with a van, so there is no space for a pallet.
• The pre-notification in your seller account must be completed to finalize the pickup appointment.
• Unfortunately, the delivery service is not yet available for addresses in Belgium and on the Wadden Islands. For other areas, the carrier's delivery area applies.
• You cannot give other (non-Shipping via bol) parcels to the delivery person.
• The minimum number of parcels per pickup order is 3. The maximum number of parcels is 20.
• Only parcels offered on the ground floor will be picked up.
• After the shipment is delivered, the items will be in stock within 3 working days. Make sure the parcels are handed over on the date you specified.

When you use the delivery service by Ampère, the general carrier conditions apply.