Non-compliance with delivery conditions
Sometimes, delivery conditions are not met. To ensure that the processing of other items does not suffer, rules have been established for several delivery conditions. Below, you can read about the consequences and how to ensure your shipments comply with these delivery conditions.
Have you received a card or a fine? You will receive an email about this. You will also see this reflected in your seller account in your daily report or under the 'Items' tab > 'My Logistics via bol shipments' for the relevant shipment. You can recognize this by the yellow bar indicated next to the shipment in the overview.
Overview of yellow cards
Something went wrong with the delivery of your shipment, but it has been accepted and will be processed. In the overview below, you can see how to ensure your shipment is accepted immediately next time.
Overview of red cards
Something went wrong during the delivery of your shipment, which unfortunately forced us to refuse it. In the overview below, you can see how to ensure your shipment is accepted immediately next time.
Overview of fines
In some cases, the Fulfilment center will ensure your shipment is still processed, even if it does not meet the delivery conditions. However, a fine will be imposed. See below for the situations concerned.
Delivery conditions Logistics via bol
Learn how to properly offer your shipments via Logistics via bol