Return by delivery service

When shipping an order, something can always go wrong unexpectedly. As the sender of the shipment, you are responsible for handling questions or complaints – for example, if the order has been returned by the delivery service.

Order returned by the delivery service because it couldn't be delivered?

Then check with the customer if the order address is correct and ask if they still want to receive the order.

If the customer **still wants to receive** the order, you are obligated to deliver it under the purchase agreement. You must then resend the order yourself. It is not possible to create a second shipping label via bol.
If the customer **no longer wants to receive** the order? Then you can register the return yourself. Read more on this page on how to receive a return without a return notification.