Delivery promises of Shipping via bol
The delivery promise you can offer via Shipping via bol depends on a number of factors: your Shipping via bol service, the way you hand over parcels, the carrier, and the time the order is placed. View the standard delivery promise you offer with Shipping via bol on this page.
How is your delivery promise created?
There are several factors that affect your Shipping via bol delivery promise. Our colleague Isis explains how this works:
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The standard delivery promises of Shipping via bol
Check under your service to see which delivery promise you normally offer.
Within Shipping via bol, you can choose between Shipping via bol Standard and Shipping via bol Complete. Your options depend on your collection area. Not sure which collection area you fall into? You can check this in your seller account.
Delivery promises for Shipping via bol Standard
Delivery promises for Shipping via bol Complete
What if my delivery promise differs?
Sometimes a delivery takes longer than you would expect. For example, due to an order placed after the order cut-off time, a public holiday, or limited carrier capacity. Below you can read about three scenarios where different factors play a role in the delivery promise.
Ordered after the order cut-off time
A customer orders on Wednesday at 16:00. The order cut-off time for same-day transfer is 15:00.
Why does the delivery promise differ?
The order arrived after the order cut-off time. As a result, the handover moves to the next working day. From that moment on, the delivery service's normal delivery time applies.
Good to know
In this example, there is still sufficient capacity available. The deviation in this example is only caused by the order cut-off time.
Ordered on Friday before a weekend and public holiday
A customer orders on Friday at 16:00. The order cut-off time for same-day transfer is 15:00. The following Monday is a public holiday.
Why does the delivery promise differ?
The order was placed too late for processing on Friday. This is followed by several days when no processing or handover is possible. As a result, delivery is delayed.
Good to know
The delivery time of the delivery service remains the same. The longer delivery time is caused by the weekend and the public holiday.
Peak period around Christmas
A customer orders on Tuesday at 16:00. The order cut-off time for same-day handover is 15:00. In addition, there is heavy traffic in the network around Christmas.
Why does the delivery promise differ?
In this example, several factors play a role at the same time:
- The order arrives after the order cut-off time
- All the available capacity has already been used
- There are public holidays and a weekend in between
As a result, the next possible handover and delivery move to a later time.
Good to know
During busy periods, such as around Christmas, capacity and public holidays together can affect the final delivery promise.
Always up to date with your current delivery promise?
We keep track of the current delivery promise on this page.