Fraud

For example, what is not allowed:

• Deliberately creating a new account upon closure to obtain an activation code.

For example, what is not allowed:

• Creating a new seller account when another account has already been closed.

What is allowed:

• Having one seller account for the Netherlands and one seller account for Belgium.

For example, what is not allowed:

• Requesting a customer to pay outside bol.
• Informing a customer about the possibility to order outside bol.

For example, what is not allowed:

• Not processing and not delivering an order.

What is allowed:

• Cancelling an order if there's truly no other option, for example, if you no longer have stock. Please note that 'Cancellations' are part of the service standards.

For example, what is not allowed:

• Editing invoices with the aim of gaining an unfair or unjust advantage.
• Photoshopping images with the aim of gaining an unfair or unjust advantage.
• Creating your own documents, such as filling out an invoice yourself.

Good to know: if you have multiple seller accounts, in the event of a 'Fraud' policy violation, we have the authority to deduct the relevant number of points from all your accounts linked to the same Chamber of Commerce (KvK) number and all related KvK numbers.

More information about policy points and other categories of policy violations can be found here.