Refurbished items come from various places, such as excess stock, technical defects, or, for instance, an exchange programme. Since they are not 100% new, but also not second-hand, it must be made very clear during the sale that it is a refurbished item. In addition, the different types of refurbished items are classified based on their appearance into grade A, B, or C.

Refurbished is often associated with phones and computers but can be used for all kinds of (electronic) items, from washing machines to pushchairs.

To be able to sell refurbished items, partners must apply for selling rights. This allows us to ensure that these items are offered and sold correctly.

",{"_330":331},"attention_banner",{"_27":332,"_53":333,"_119":335,"_336":337,"_338":339,"_340":341},"Please note:",{"_55":334},"cs422e2cba8c641036","

right now, you can only offer refurbished product ranges if you use the special Refurbished Offer API. We are working on making this possible via your seller account as well.

","icon","Horn","background_colour","blue","link",{"_39":342,"_37":38},{"_27":118,"_42":118},{"_330":344},{"_27":345,"_53":346,"_119":348,"_336":349,"_338":339,"_340":350},"Definition of refurbished",{"_55":347},"cs5a42a157665212b9","

At bol, we use the following definition for refurbished:

“A type of second-hand item that has been professionally tested and inspected, repaired where necessary, and cleaned, so that it functions properly and can then be offered for sale again.”

Refurbished is not:

a new item
a second-hand or returned item that (directly) gets a 2nd chance at sale without inspection

","Lightbulb",{"_39":351,"_37":38},{"_27":118,"_42":118},{"_315":353},{"_317":354,"_53":355,"_321":357},"Grading",{"_55":356},"cs83319caf04d9023a","grading",{"_359":360},"table",{"_27":354,"_53":361,"_119":363,"_364":57,"_365":366,"_382":383},{"_55":362},"csb05f93a7c51e3d89","

The grading of a refurbished item says something about the quality of the item's appearance (and not about the quality):

Grade A (as good as new)
Grade B (lightly used)
Grade C (visibly used)

Grading can include various characteristics within a product group. Every refurbished item sold via bol must be 100% functional, meaning that it functions properly.

See the overview below for all product groups that are currently allowed to be sold as refurbished and which grading we apply per specific product group.

","first_column_has_headers","file",{"_55":367,"_88":368,"_185":38,"_92":369,"_187":370,"_95":371,"_97":372,"_373":118,"_191":374,"_193":375,"_195":376,"_120":377,"_27":375,"_156":378,"_158":372,"_160":379,"_39":381},"bltda4bd36a647cd76f",7,{},"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","2026-02-13T10:21:23.745Z","blt91e51d0bd5328a83","description","27163","Refurbished_Grading_ENG.xlsx","bltd604733b01c4f0d5",[],"2026-03-17T07:58:28.177Z",{"_162":380,"_164":372,"_165":166,"_90":108},"2026-03-17T07:58:34.506Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltda4bd36a647cd76f/69b909a4fb6369d7e917df4c/Refurbished_Grading_ENG.xlsx","footnote_text","

Last updated: 1-2-2026

* Additional Product Group Conditions apply

",{"_315":385},{"_317":386,"_53":387,"_321":389},"Product range",{"_55":388},"cs7a608e6c3c65e171","product-range",{"_359":391},{"_27":386,"_53":392,"_119":394,"_364":38,"_365":395,"_382":407},{"_55":393},"cs94f57ec5d9576b5a","

You’re allowed to offer refurbished items for the following product groups from our product range:

",{"_55":396,"_88":368,"_185":38,"_92":397,"_187":370,"_95":398,"_97":372,"_373":118,"_191":399,"_193":400,"_195":376,"_120":401,"_27":402,"_156":403,"_158":372,"_160":404,"_39":406},"blt7e341fd012d1aa52",{},"2026-02-03T10:35:10.854Z","19488","Available_Chunks_Refurbished_ENG.xlsx",[],"Refurbished_chunks_Live_ENG.xlsx","2026-03-17T07:58:08.158Z",{"_162":405,"_164":372,"_165":166,"_90":108},"2026-03-17T07:58:14.401Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e341fd012d1aa52/69b90990a9cab6b21f5b1512/Available_Chunks_Refurbished_ENG.xlsx","

It’s not possible to apply for selling rights for product groups not mentioned in the list above. Should you wish to sell refurbished items outside of these categories, please contact refurbished@bol.com. We update the list of product categories every month and include it in the newsletter.

",{"_315":409},{"_317":410,"_321":411,"_53":412},"Brands","brands",{"_55":413},"cs1ec7d81a67721e4d",{"_278":415},{"_278":416,"_53":419},[417],{"_55":418,"_105":283},"bltf683b775ff8c3919",{"_55":420},"csd2ccd84823414ab3",{"_315":422},{"_317":423,"_53":424,"_321":426},"Selling rights",{"_55":425},"cs51f30059423e14f7","selling-rights",{"_324":428},{"_27":423,"_53":429,"_119":431},{"_55":430},"csc9eb39b16f9bb6ef","

If you want to offer refurbished items on the Dutch and Belgian market via bol, you are required to apply for selling rights for your seller account(s). Apply for the rights via the seller account. Read more about selling rights.

",{"_27":318,"_119":433},"To be allowed to sell refurbished items, partners must apply for selling rights.",[],[436,437,438,439,440,441,442,443,444,445],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"assortimentsbeleid-refurbished","2026-03-03T09:06:19.113Z","/en/idp/assortimentsbeleid-refurbished",{"_162":450,"_164":451,"_165":166,"_90":108},"2026-03-03T09:48:53.342Z","blt42e0a5cfa1bbc3c7",{"_55":453},"cs85ebd9538a17ad61",{"_102":455,"_53":543},[456],{"_105":240,"_55":457,"_90":108,"_88":110,"_92":458,"_94":38,"_95":459,"_97":178,"_113":38,"_114":460,"_246":461,"_116":527,"_208":118,"_120":528,"_122":529,"_27":538,"_154":464,"_156":539,"_158":98,"_39":540,"_160":541},"blt7122aa3fb79e2ffd",{},"2026-01-21T16:15:31.490Z","Claims must never be misleading, confusing, or ambiguous, and must always be understandable to the customer. ",[462,468,475,481,488,494,501,507,514,520],{"_315":463},{"_317":464,"_53":465,"_321":467},"Product claims",{"_55":466},"csd537bb338f9fa414","productclaims",{"_278":469},{"_278":470,"_53":473},[471],{"_55":472,"_105":283},"bltbb3b5bbf28b37ab2",{"_55":474},"cs3e6fbdcb526e8b4e",{"_315":476},{"_317":477,"_53":478,"_321":480},"Nutrition claims",{"_55":479},"cs83887658510791e7","nutrition-claims",{"_278":482},{"_278":483,"_53":486},[484],{"_55":485,"_105":283},"blt34a9b015c6831ee5",{"_55":487},"csa10e14348dd0bda3",{"_315":489},{"_317":490,"_53":491,"_321":493},"Health claims",{"_55":492},"cs2db347e7ef451759","health-claims",{"_278":495},{"_278":496,"_53":499},[497],{"_55":498,"_105":283},"blt31b19cdcc399c7e9",{"_55":500},"cs1bb8a4b46b5c8367",{"_315":502},{"_317":503,"_53":504,"_321":506},"Cosmetic claims",{"_55":505},"cs5b3846f5a4ffa77e","cosmetic-claims",{"_278":508},{"_278":509,"_53":512},[510],{"_55":511,"_105":283},"blt32d586ebca92829d",{"_55":513},"cs555808032e2026f7",{"_315":515},{"_317":516,"_53":517,"_321":519},"Medical claims",{"_55":518},"csd9941abeaec508b7","medical-claims",{"_278":521},{"_278":522,"_53":525},[523],{"_55":524,"_105":283},"blt8bf3abea58bf3ea2",{"_55":526},"csfc9b0ca6cbad6bbf",{"_27":118,"_119":118},[],[530,531,532,533,534,535,536,537],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-product-claims","2026-03-18T08:02:35.694Z","/en/idp/assortment-policy-product-claims",{"_162":542,"_164":98,"_165":166,"_90":108},"2026-03-18T08:02:39.216Z",{"_55":544},"cseb562d66c4051d06",{"_102":546,"_53":635},[547],{"_105":240,"_55":548,"_88":184,"_90":108,"_92":549,"_94":38,"_95":550,"_97":178,"_113":38,"_114":551,"_246":552,"_116":618,"_208":118,"_120":619,"_122":620,"_27":629,"_154":630,"_156":631,"_158":98,"_39":632,"_160":633},"bltc678af089f09c516",{},"2026-01-27T12:42:46.696Z","Read on this page everything you need to know about the assortment policy for Public Health. ",[553,559,566,572,579,585,592,598,605,611],{"_315":554},{"_317":555,"_53":556,"_321":558},"Bamboo & Melamine Dinnerware",{"_55":557},"cs9a57eeeb735238d7","bamboo-melamine-dinnerware",{"_278":560},{"_278":561,"_53":564},[562],{"_55":563,"_105":283},"blt41b35bace8b4a108",{"_55":565},"cs600b1cdbdb9818e5",{"_315":567},{"_317":568,"_53":569,"_321":571},"Alcoholic beverages",{"_55":570},"cs1884eedd9fd7e2d7","alcoholic-beverages",{"_278":573},{"_278":574,"_53":577},[575],{"_55":576,"_105":283},"blt72b7912bbb3a4e4d",{"_55":578},"cs1ea8494e6a845df4",{"_315":580},{"_317":581,"_53":582,"_321":584},"Tobacco & Drugs",{"_55":583},"cs2c128a69ed27df74","tobacco-drugs",{"_278":586},{"_278":587,"_53":590},[588],{"_55":589,"_105":283},"bltfd54272b1270d81e",{"_55":591},"csc367aa99845039f1",{"_315":593},{"_317":594,"_53":595,"_321":597},"Health and nutrition claims",{"_55":596},"cs8d703f852580c1d0","health-and-nutrition-claims",{"_278":599},{"_278":600,"_53":603},[601],{"_55":602,"_105":283},"bltf0fa8fef3b16e64e",{"_55":604},"cs012233d66dd84f05",{"_315":606},{"_317":607,"_53":608,"_321":610},"Cosmetics",{"_55":609},"csf22caf05a91f21ee","cosmetics",{"_278":612},{"_278":613,"_53":616},[614],{"_55":615,"_105":283},"bltdcf3302f87f35cca",{"_55":617},"cs09a00a3e5b2e36c5",{"_27":118,"_119":118},[],[621,622,623,624,625,626,627,628],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-public-health","Public Health","2026-03-18T08:02:51.651Z","/en/idp/assortment-policy-public-health",{"_162":634,"_164":98,"_165":166,"_90":108},"2026-03-18T08:02:57.589Z",{"_55":636},"csaec81a56907a805d",{"_102":638,"_53":670},[639],{"_105":240,"_55":640,"_90":108,"_88":184,"_92":641,"_94":38,"_95":642,"_97":178,"_113":38,"_114":643,"_246":644,"_116":652,"_208":118,"_120":653,"_122":654,"_27":664,"_154":665,"_156":666,"_158":98,"_39":667,"_160":668},"bltdea941affbb76dce",{},"2026-01-12T12:20:25.123Z","Find out all you need to know about the assortment policy for CE marking on this page. ",[645],{"_278":646},{"_278":647,"_53":650},[648],{"_55":649,"_105":283},"blt35ae89f76fcad423",{"_55":651},"cs0e497b977b765797",{"_27":118,"_119":118},[],[655,657,658,659,660,661,662,663],{"_125":126,"_127":656},"brand",{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-ce-marking-ece-marking","CE marking & ECE marking","2026-03-18T08:02:11.595Z","/en/idp/assortment-policy-ce-marking-ece-marking",{"_162":669,"_164":98,"_165":166,"_90":108},"2026-03-18T08:02:14.592Z",{"_55":671},"cs8d00e46887711146",{"_102":673,"_53":775},[674],{"_105":240,"_55":675,"_90":108,"_88":676,"_92":677,"_94":38,"_95":678,"_97":178,"_113":38,"_114":679,"_246":680,"_116":755,"_208":756,"_120":757,"_122":758,"_27":768,"_154":769,"_156":770,"_158":771,"_39":772,"_160":773},"blt842e56abe47b56ee",11,{},"2026-01-27T14:13:41.262Z","As a seller, you are legally required to provide an energy label and product information sheet to the product information of your items, think of smartphones, tablets, washing machines and other appliances subject to energy labelling requirements.  These documents give insight into energy consumption and other relevant specifications and performance details.  This way, we help consumers to make an informed decision. The list below contains all categories with an obligation. You can find more information on this page.",[681,687,692,709,714],{"_324":682},{"_27":683,"_53":684,"_119":686},"Assortment policy",{"_55":685},"cs27bf3cc578338d64","

Our assortment policy contains all the conditions that apply to the offer of bol. Let's make it a shared effort to ensure that bol stands for reliability and quality. Only then will customers order from us with peace of mind.

",{"_324":688},{"_27":118,"_53":689,"_119":691},{"_55":690},"cs934b07f0a6762875","Always check that both the energy label and the product information sheet are available. If information is missing or incorrect, the regulatory authority may require corrections or ask bol to take the item offline. From 1 April 2026, bol will also enforce this. If product information is missing, bol will take items offline (in phases). New items will only be put online once the correct product information has been added. ",{"_359":693},{"_27":118,"_53":694,"_119":118,"_364":38,"_365":696,"_382":118},{"_55":695},"csfb8dbd5fa8b037d9",{"_55":697,"_88":698,"_195":699,"_27":700,"_97":701,"_158":701,"_95":702,"_156":702,"_187":370,"_191":703,"_193":700,"_92":704,"_185":38,"_120":705,"_160":706,"_39":708},"bltd9bddd3a516ac79c",1,"bltfbb222f1905bcc95","Categorieen-en-verplichtingen.xlsx","blt758528fdbabda3be","2025-12-10T19:46:40.419Z","10231",{},[],{"_162":707,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:25.533Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd9bddd3a516ac79c/6939ce203fb1095cb9ee0e2d/Categorieen-en-verplichtingen.xlsx",{"_324":710},{"_27":118,"_53":711,"_119":713},{"_55":712},"csade7d5999d8af3e3","

For more information, visit the website of the European Commission.

This article does not contain any (legal) advice. For this, you can ask a (legal) consultancy firm to help. As a partner, you are responsible for complying with the applicable laws and regulations and bol’s policy.

",{"_715":716},"accordion",{"_717":718,"_53":719,"_721":118,"_722":723},"title_accordion","Frequently asked questions",{"_55":720},"cs3473b63a4df40390","introduction_accordion","fold_out",[724,734,741,748],{"_725":726},"linked_faq",{"_727":728,"_53":732},"reference",[729],{"_55":730,"_105":731},"blt20bac71183d70d92","faq_linked",{"_55":733},"cs78cfc9536bcbd8e9",{"_725":735},{"_727":736,"_53":739},[737],{"_55":738,"_105":731},"bltbffef10723fa5af3",{"_55":740},"csd4220f481bd93c2e",{"_725":742},{"_727":743,"_53":746},[744],{"_55":745,"_105":731},"blt46a9386b8954046b",{"_55":747},"cs4bc448ada2dade57",{"_725":749},{"_727":750,"_53":753},[751],{"_55":752,"_105":731},"blt0b3d01dbaf2a9014",{"_55":754},"csfc30536a43cc20bf",{"_27":118,"_119":118},"Rules for energy labels for electronic devices",[],[759,760,761,762,763,765,766,767],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":764},"overig",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortiment-policy-energy-label-and-product-information-sheet","Energy label and product information sheet","2026-03-31T08:56:47.953Z","blt8d9614928a735716","/en/idp/assortiment-policy-energy-label-and-product-information-sheet",{"_162":774,"_164":771,"_165":166,"_90":108},"2026-03-31T08:56:52.446Z",{"_55":776},"csec0b7235405a8356",{"_102":778,"_53":912},[779],{"_105":240,"_55":780,"_88":368,"_90":108,"_92":781,"_94":38,"_95":782,"_97":178,"_113":38,"_114":783,"_246":784,"_116":894,"_208":895,"_120":896,"_122":897,"_27":906,"_154":907,"_156":908,"_158":451,"_39":909,"_160":910},"blt5646293b7a7afb14",{},"2026-01-27T10:12:16.743Z","Read everything you need to know about the Extended Producer Responsibility (EPR) on this page.",[785,791,797,814,829,834,840,846],{"_324":786},{"_27":787,"_53":788,"_119":790},"What is EPR?",{"_55":789},"cs167666630482f3b7","

EPR stands for Extended Producer Responsibility. It is an environmental policy that holds producers, meaning the party that introduces a product to the market in the Netherlands and/or Belgium for the first time, responsible for the entire lifecycle of their products, including the waste phase. This may also apply to you as a partner if you are the first to place products on the market.

This means that companies offering products on the Belgian or Dutch market must contribute to the funding and organisation of collection, environmentally responsible processing, and recycling of these products at the end of their lifecycle.

The goal of EPR is to reduce the environmental impact of products by decreasing the amount of waste produced, encouraging recycling, and shifting waste management costs to producers.

Partners are only allowed to sell via bol in Belgium and the Netherlands if they comply with the applicable EPR regulations. If not, bol is legally required to remove the relevant assortment from the platform. Bol will also begin active enforcement of these rules in the future.

",{"_324":792},{"_27":793,"_53":794,"_119":796},"Collective and individual contributions",{"_55":795},"csa2880f1c54f387fd","

In Belgium and the Netherlands, companies that place certain categories of products on the market must comply with EPR regulations. For bol partners, this means joining a producer responsibility organisation (PRO) that manages EPR obligations collectively and paying the required financial contribution.

As a producer, you become a member of the relevant PRO by signing an accession agreement. The tables below specify which products and product components are covered. Please note that obligations may also apply to additional product categories that are not explicitly listed.

More information can be found on the websites of the respective producer responsibility organisations.

",{"_359":798},{"_27":799,"_53":800,"_119":118,"_364":38,"_365":802,"_382":118},"EPR organisations - Belgium",{"_55":801},"cs2a59eff47e49e68e",{"_55":803,"_88":698,"_27":804,"_195":805,"_97":806,"_158":806,"_95":807,"_156":807,"_187":370,"_191":808,"_193":804,"_92":809,"_185":38,"_120":810,"_160":811,"_39":813},"bltcdfbe5aefb0dcdc5","EPR-Belgium-112025.xlsx","blt42270efd9d153499","blt9cba6db7194a23a0","2026-03-13T12:45:40.669Z","11359",{},[],{"_162":812,"_164":806,"_165":166,"_90":108},"2026-03-13T12:51:29.920Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcdfbe5aefb0dcdc5/69b406f4680df75ec2232308/EPR-Belgium-112025.xlsx",{"_359":815},{"_27":816,"_53":817,"_119":118,"_364":38,"_365":819,"_382":118},"EPR organisations - The Netherlands",{"_55":818},"csd486065bbf73b08f",{"_55":820,"_88":698,"_27":821,"_195":805,"_97":806,"_158":806,"_95":822,"_156":822,"_187":370,"_191":823,"_193":821,"_92":824,"_185":38,"_120":825,"_160":826,"_39":828},"blt6bd12f4be1fbf6e5","EPR-Netherlands-112025.xlsx","2026-03-13T12:46:15.828Z","11254",{},[],{"_162":827,"_164":806,"_165":166,"_90":108},"2026-03-13T12:51:29.933Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6bd12f4be1fbf6e5/69b40717d73e49337316d842/EPR-Netherlands-112025.xlsx",{"_324":830},{"_27":118,"_53":831,"_119":833},{"_55":832},"csfa67df47a188ef7e","

Important: These lists are not complete. As a seller, you are responsible for any fees linked to your assortment. Please seek professional advice if needed.

If you produce, import or sell items within these categories, you must comply with EPR requirements. You can do this by joining an authorised PRO or by arranging the collection and processing yourself. If you choose the individual route in Belgium, you must submit an acceptance plan to OVAM for approval. This plan explains how you organise selective collection and processing. You must also take prevention measures and report annually on the results. More information is available on the OVAM website.

",{"_324":835},{"_27":836,"_53":837,"_119":839},"Are you selling to Belgian customers while not being established in Belgium?",{"_55":838},"csf82325563117e796","

If your business is based outside Belgium and you sell products to Belgian consumers or companies, including via bol, you may need to appoint an authorized representative in Belgium. As a foreign seller, you are legally obliged to appoint a person or organisation located in Belgium who will take on your legal responsibilities. This representative ensures that all obligations are fulfilled correctly and carries the same responsibilities as a Belgian producer.

Important: You must officially appoint this representative through a written power of attorney before offering products in Belgium.

Some PROs may act as an authorized representative themselves. In that case, you can enter into a direct agreement with them, ensuring compliance with all obligations. However, PROs are not required to provide this service, so please confirm this in advance.

For more information, please contact the relevant PROs or OVAM.

",{"_324":841},{"_27":842,"_53":843,"_119":845},"Obligations for bol as an online marketplace",{"_55":844},"cs6ed9109366e11c53","

Soon, bol will begin enforcing compliance with EPR requirements for certain product categories. This is because bol is legally required to refuse sales from partners who fall under EPR regulations but do not pay the required contributions.

Do you sell products within the EPR categories? Then you need to take the following steps to continue selling:

Request selling rights, or
Register with the compliance organisations.

You can find more information about requesting selling rights on this page.

",{"_715":847},{"_717":718,"_53":848,"_721":118,"_722":850},{"_55":849},"csdb58c60832adbb09",[851,862,870,878,886],{"_852":853},"accordion_block",{"_854":855,"_53":856,"_858":859,"_340":860},"title_accordion_block","Is participation in an EPR organization mandatory?",{"_55":857},"csbc03650782eec4fe","description_accordion_block","

Yes. If you sell products that fall under an EPR category and you are the first to place them on the market in the Netherlands and/or Belgium, you are required to pay a contribution to a recognised producer responsibility organisation, or ensure proper collection and processing yourself.

",{"_39":861,"_37":38},{"_27":118,"_42":118},{"_852":863},{"_854":864,"_53":865,"_858":867,"_340":868},"How do I know if my items fall under EPR regulations?",{"_55":866},"cse07785f6151904c1","

EPR regulations apply to specific product categories such as packaging, electronics, batteries, tyres and paper. Please refer to the tables above. For detailed information, consult the relevant organisation per product group, or contact OVAM (Belgium) and ILT (Netherlands).

",{"_39":869,"_37":38},{"_27":118,"_42":118},{"_852":871},{"_854":872,"_53":873,"_858":875,"_340":876},"How do I register with an EPR organization?",{"_55":874},"cse82505fffad40fe9","

Visit the website of the relevant producer responsibility organisation and follow the registration steps, or contact them directly for further information.

",{"_39":877,"_37":38},{"_27":118,"_42":118},{"_852":879},{"_854":880,"_53":881,"_858":883,"_340":884},"Are there costs associated with participating in an EPR management company?",{"_55":882},"csd627af638bfcfc57","

Yes. Most EPR organisations charge a contribution. The amount depends on the type and quantity of products you place on the market.

",{"_39":885,"_37":38},{"_27":118,"_42":118},{"_852":887},{"_854":888,"_53":889,"_858":891,"_340":892},"Is it already clear how enforcement will proceed?",{"_55":890},"csae1751018cb16682","

Not entirely. It is expected that Belgian and Dutch authorities will introduce a central register in which all producers subject to EPR requirements can be identified using a registration number. This will allow verification of whether selling partners comply with EPR obligations. Additionally, bol will be required to report annually to the Belgian authority on partners falling under EPR, based on their registration number.

",{"_39":893,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"EPR: responsible for waste and recycling ",[],[898,899,900,901,902,903,904,905],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":764},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"epr","Extended Producer Responsibility ","2026-03-13T19:46:41.574Z","/en/idp/epr",{"_162":911,"_164":451,"_165":166,"_90":108},"2026-03-13T19:46:47.291Z",{"_55":913},"cs5070571cca180ef9",{"_102":915,"_53":1017},[916],{"_105":240,"_55":917,"_88":184,"_90":108,"_92":918,"_94":38,"_95":919,"_97":178,"_113":38,"_114":920,"_246":921,"_116":1000,"_208":118,"_120":1001,"_122":1002,"_27":1011,"_154":1012,"_156":1013,"_158":98,"_39":1014,"_160":1015},"blt15b4826dae3dfd83",{},"2026-01-12T14:18:11.457Z","On this page, you can read everything you need to know about the assortment policy for Animal Welfare. At bol, we care about animal welfare and believe it's important that all our items for animals are ethically sourced. ",[922,928,935,941,948,954,961,967,974,980,987,993],{"_315":923},{"_317":924,"_53":925,"_321":927},"Collars for animals",{"_55":926},"cs4f5d9e63176b9ce2","collars-for-animals",{"_278":929},{"_278":930,"_53":933},[931],{"_55":932,"_105":283},"blt4f493be44d1cedbb",{"_55":934},"cs28639845da29820a",{"_315":936},{"_317":937,"_53":938,"_321":940},"Animal-derived materials",{"_55":939},"csd55bcecb636a70f9","animal-derived-materials",{"_278":942},{"_278":943,"_53":946},[944],{"_55":945,"_105":283},"blt4046870b6746bc79",{"_55":947},"cs479b322de039bfea",{"_315":949},{"_317":950,"_53":951,"_321":953},"Plant-based materials",{"_55":952},"cs3aa1fb88efe4b0a2","plant-based-materials",{"_278":955},{"_278":956,"_53":959},[957],{"_55":958,"_105":283},"blt497db47fdd4b50b4",{"_55":960},"cs11ba90d1b94082f3",{"_315":962},{"_317":963,"_53":964,"_321":966},"Sticky traps and glue boards",{"_55":965},"cs185e28b42ef542b7","sticky-traps-glue-boards",{"_278":968},{"_278":969,"_53":972},[970],{"_55":971,"_105":283},"blt8a9d429c9eb36f4c",{"_55":973},"cs2c4aa92ef79f53eb",{"_315":975},{"_317":976,"_53":977,"_321":979},"Promotion of dog and cat breeds",{"_55":978},"cs59f65375b5a54f54","promotion-dog-cat-breeds",{"_278":981},{"_278":982,"_53":985},[983],{"_55":984,"_105":283},"blt8c1e9817b76045ed",{"_55":986},"csc128809d7d6df07d",{"_315":988},{"_317":989,"_53":990,"_321":992},"Animal testing",{"_55":991},"cs4ff2290614a01ed8","animal-testing",{"_278":994},{"_278":995,"_53":998},[996],{"_55":997,"_105":283},"blt16241119ed5c4fce",{"_55":999},"cs6134ee321a920ada",{"_27":118,"_119":118},[],[1003,1004,1005,1006,1007,1008,1009,1010],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-animal-welfare","Animal Welfare","2026-03-18T08:17:31.120Z","/en/idp/assortment-policy-animal-welfare",{"_162":1016,"_164":98,"_165":166,"_90":108},"2026-03-18T08:17:35.209Z",{"_55":1018},"csd3200fae463614d0",{"_102":1020,"_53":1096},[1021],{"_105":240,"_55":1022,"_88":110,"_90":108,"_92":1023,"_94":38,"_95":1024,"_97":178,"_113":38,"_114":1025,"_246":1026,"_116":1079,"_208":118,"_120":1080,"_122":1081,"_27":1090,"_154":1091,"_156":1092,"_158":98,"_39":1093,"_160":1094},"bltd2e44318eab0fd46",{},"2026-01-12T14:18:18.953Z","On this page, you can read everything you need to know about the product range policy on discrimination. bol is the store for all of us. This means that together, we must ensure everyone feels welcome and that no one ever feels discriminated against. ",[1027,1033,1040,1046,1053,1059,1066,1072],{"_315":1028},{"_317":1029,"_53":1030,"_321":1032},"Discrimination in books",{"_55":1031},"cs45e3a13e521a88c6","books",{"_278":1034},{"_278":1035,"_53":1038},[1036],{"_55":1037,"_105":283},"blt0ae01628d934031b",{"_55":1039},"csd1583b611c7221ac",{"_315":1041},{"_317":1042,"_53":1043,"_321":1045},"Zwarte Piet",{"_55":1044},"cs8dc2ff266aa813f3","zwarte-piet",{"_278":1047},{"_278":1048,"_53":1051},[1049],{"_55":1050,"_105":283},"blt36cd3b954226dcde",{"_55":1052},"cse2eb7145ec5f6d55",{"_315":1054},{"_317":1055,"_53":1056,"_321":1058},"Skin-colored",{"_55":1057},"cs9967fb3e63b8bdfa","skin-colored",{"_278":1060},{"_278":1061,"_53":1064},[1062],{"_55":1063,"_105":283},"bltcffe8fdbabb2d988",{"_55":1065},"cs0d8147bbee6f028b",{"_315":1067},{"_317":1068,"_53":1069,"_321":1071},"Creole & Slave Bracelets",{"_55":1070},"csa3a9e42b464aa5ab","creole-slave-bracelets",{"_278":1073},{"_278":1074,"_53":1077},[1075],{"_55":1076,"_105":283},"blt29aaa4bcdd8e5cb8",{"_55":1078},"csd179a33c09961653",{"_27":118,"_119":118},[],[1082,1083,1084,1085,1086,1087,1088,1089],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortiment-policy-policy-discrimination","Discrimination","2026-03-18T08:17:52.651Z","/en/idp/assortiment-policy-policy-discrimination",{"_162":1095,"_164":98,"_165":166,"_90":108},"2026-03-18T08:17:56.023Z",{"_55":1097},"csa322a60b0e7350ea",{"_102":1099,"_53":1219},[1100],{"_105":240,"_55":1101,"_88":184,"_90":108,"_92":1102,"_94":38,"_95":1103,"_97":178,"_113":38,"_114":1104,"_246":1105,"_116":1201,"_208":118,"_120":1202,"_122":1203,"_27":1213,"_154":1214,"_156":1215,"_158":98,"_39":1216,"_160":1217},"bltc79448ba639ac82a",{},"2026-01-12T10:21:21.258Z","Every day, we work hard to improve bol. We want to help customers make well-informed choices when they shop with us. This means we aim to clearly explain the benefits and positive characteristics of items. And we give these items extra visibility through our Good Choice label. A good policy is therefore crucial. On this page, you can read everything you need to know about our policy on sustainability and product range.",[1106,1112,1119,1125,1132,1138,1145,1151,1158,1164,1171,1176,1183,1190],{"_315":1107},{"_317":1108,"_53":1109,"_321":1111},"Plastic",{"_55":1110},"csfbedfbd4df2a9a6d","plastic",{"_278":1113},{"_278":1114,"_53":1117},[1115],{"_55":1116,"_105":283},"blt5f4f349ec883aadd",{"_55":1118},"cs764512614264342b",{"_315":1120},{"_317":1121,"_53":1122,"_321":1124},"Microplastics",{"_55":1123},"csb867957497f3bd23","microplastics",{"_278":1126},{"_278":1127,"_53":1130},[1128],{"_55":1129,"_105":283},"blt7222976c90ae7c27",{"_55":1131},"cs36a93718c5e68eb7",{"_315":1133},{"_317":1134,"_53":1135,"_321":1137},"Use of more sustainable terms",{"_55":1136},"cs60f1cb7a76f445b1","use-of-more-sustainable-terms",{"_278":1139},{"_278":1140,"_53":1143},[1141],{"_55":1142,"_105":283},"blte93b3eabde7f88ca",{"_55":1144},"cs7bd37b24012eb3a6",{"_315":1146},{"_317":1147,"_53":1148,"_321":1150},"Fairtrade",{"_55":1149},"cs518d83e29f4edffe","fairtrade",{"_278":1152},{"_278":1153,"_53":1156},[1154],{"_55":1155,"_105":283},"blt2e37747a68f32bee",{"_55":1157},"cs91a9762cbcbf6453",{"_315":1159},{"_317":1160,"_53":1161,"_321":1163},"The European Organic Label (Skal)",{"_55":1162},"csd8151ac7fb5a7e79","european-organic-label",{"_278":1165},{"_278":1166,"_53":1169},[1167],{"_55":1168,"_105":283},"bltef6aafb59109aacb",{"_55":1170},"csdab55a08f7ce155c",{"_315":1172},{"_317":1173,"_53":1174,"_321":906},"EPR - Extended Producer Responsibility",{"_55":1175},"cs57853cee5e7f2bec",{"_278":1177},{"_278":1178,"_53":1181},[1179],{"_55":1180,"_105":283},"blta6536a400ef6a1d1",{"_55":1182},"cs521688ac306e587c",{"_278":1184},{"_278":1185,"_53":1188},[1186],{"_55":1187,"_105":283},"blt1013227c7b5c3e5a",{"_55":1189},"cs9162dd2332a132a4",{"_330":1191},{"_27":1192,"_53":1193,"_119":1195,"_336":349,"_338":1196,"_340":1197},"Want to know how to make your business more sustainable?",{"_55":1194},"cs083bb9ef3fd955ab","

Certified partners can help you operate more sustainably or add the Good Choice label.

","green",{"_39":1198,"_37":57},{"_27":1199,"_42":1200},"Help Needed","/en/cpop/certified-partners?category=sustainability",{"_27":118,"_119":118},[],[1204,1205,1206,1207,1208,1210,1211,1212],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},"duurzaamheid",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-sustainability","Policy on product range and sustainability","2026-03-13T13:34:52.883Z","/en/idp/assortment-policy-sustainability",{"_162":1218,"_164":98,"_165":166,"_90":108},"2026-03-13T13:34:56.499Z",{"_55":1220},"csf6952f8dd6620012",{"_102":1222,"_53":1361},[1223],{"_105":240,"_55":1224,"_88":110,"_90":108,"_92":1225,"_94":38,"_95":1226,"_97":178,"_113":38,"_114":1227,"_246":1228,"_116":1344,"_208":118,"_120":1345,"_122":1346,"_27":1355,"_154":1356,"_156":1357,"_158":98,"_39":1358,"_160":1359},"blt9bdb0ca12ad004f4",{},"2026-01-15T07:45:30.086Z","On this page, you can read everything you need to know about the product range policy for intellectual property. This includes guidelines for listing authentic and original items. ",[1229,1235,1240,1246,1253,1259,1266,1272,1279,1285,1292,1298,1305,1311,1318,1324,1331,1337],{"_315":1230},{"_317":1231,"_53":1232,"_321":1234},"What is intellectual property?",{"_55":1233},"csf0196eec6f91550f","wat-is-intellectueel-eigendom",{"_324":1236},{"_27":118,"_53":1237,"_119":1239},{"_55":1238},"csabce2d71693789c9","

What is intellectual property?

Intellectual property is the collective term for the ownership of 'intellectual creations' such as designs, symbols, logos, literary and artistic works, names, and images used when selling an item. It is important that customers can rely on authentic, original items where the partner has met all obligations regarding intellectual property.

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Are you offering an item on the European market? Then that item must be safe for the customer.

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Safety Warning\n
A safety warning is an official notification to the customer about the risks of an item that may not work correctly or is so damaged that it could lead to dangerous situations. In serious cases, this can result in a recall.

Have you noticed that an item might be unsafe? Please contact our Partnerservice immediately. Provide the item number and a clear description of the risk. Together with you, we will prepare the warning and ensure it reaches the customer.

Initiating a recall as a partner\n
If an item you sell via bol turns out to be unsafe or does not meet legal safety requirements, you are obliged to initiate a recall and take the item offline as soon as possible.

In that case, please contact our Partnerservice as soon as possible. We ask you to provide the following information:

Item details (item number, brand, model/type, etc.).
Description of the risk or how it is damaged.

Because privacy laws prevent you from having (unlimited) access to customer data, we will maintain contact with the customer. Naturally, we will keep you involved throughout the process and support you where necessary.

Recall initiated by bol\n
If we learn, for example, through customer complaints or official organizations, that an item may be unsafe, we can also organize a recall ourselves. In that case, we will contact you, inform the affected customers, and involve you in the further handling.

More information\n
Do you want to know exactly what is legally expected of you during a recall? Please visit the website of Ondernemersplein.

Questions or want to report something?\n
Do you have questions or want to report a safety warning or recall? Please contact us via Partnerservice.

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version",{"_55":1882},"cs7bab8ea952d1d7e4","dutch-flemish",{"_278":1885},{"_278":1886,"_53":1889},[1887],{"_55":1888,"_105":283},"bltc0842cba63655666",{"_55":1890},"csbf0be86c25bd9fe6",{"_315":1892},{"_317":1893,"_53":1894,"_321":1896},"International version",{"_55":1895},"cse6ba462a36eff17e","international-version",{"_278":1898},{"_278":1899,"_53":1902},[1900],{"_55":1901,"_105":283},"blte4a796ed7f66023a",{"_55":1903},"cs7664cf7e6cda3f33",{"_315":1905},{"_317":1042,"_53":1906,"_321":1045},{"_55":1907},"csa4596177f51885bb",{"_278":1909},{"_278":1910,"_53":1912},[1911],{"_55":1050,"_105":283},{"_55":1913},"cscaf478708452bbbf",{"_315":1915},{"_317":1830,"_53":1916,"_321":1833},{"_55":1917},"cscd77b1cb14c79cb4",{"_278":1919},{"_278":1920,"_53":1922},[1921],{"_55":1838,"_105":283},{"_55":1923},"csaf535d3d7a3ee404",{"_315":1925},{"_317":1926,"_53":1927,"_321":1929},"Waste Electrical and Electronic Equipment (WEEE) Scheme/Stichting Open",{"_55":1928},"csacf63b9836d628b5","waste-electrical-and-electronic-equipment-scheme",{"_278":1931},{"_278":1932,"_53":1934},[1933],{"_55":1621,"_105":283},{"_55":1935},"csf454892ecf784ed8",{"_315":1937},{"_317":1173,"_53":1938,"_321":906},{"_55":1939},"csebc6174de5e688ee",{"_278":1941},{"_278":1942,"_53":1944},[1943],{"_55":1180,"_105":283},{"_55":1945},"cs5043b608d765dcd3",{"_27":118,"_119":118},[],[1949,1950,1951,1952,1953,1954,1955,1956],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-music-games-movies-series","Music, Games, Movies & Series","2026-03-05T13:35:05.682Z","/en/idp/assortment-policy-music-games-movies-series",{"_162":1962,"_164":451,"_165":166,"_90":108},"2026-03-05T13:35:11.806Z",{"_55":1964},"cs6763ff76b447f81b",{"_102":1966,"_53":2175},[1967],{"_105":240,"_55":1968,"_88":1969,"_90":108,"_92":1970,"_94":38,"_95":1971,"_97":178,"_113":38,"_114":1972,"_246":1973,"_116":2158,"_208":118,"_120":2159,"_122":2160,"_27":2169,"_154":2170,"_156":2171,"_158":451,"_39":2172,"_160":2173},"bltd581450141846986",8,{},"2026-01-22T11:41:25.194Z","Find all information regarding the assortment policy for the Toys category here.",[1974,1979,1985,1990,1996,2002,2008,2012,2018,2024,2031,2037,2044,2048,2054,2060,2067,2071,2077,2081,2087,2091,2097,2101,2107,2112,2118,2124,2129],{"_315":1975},{"_317":1600,"_53":1976,"_321":1978},{"_55":1977},"csac18cd5a20bf72d4","ce-markering",{"_278":1980},{"_278":1981,"_53":1983},[1982],{"_55":1608,"_105":283},{"_55":1984},"cscf740e9c47418f7f",{"_315":1986},{"_317":1055,"_53":1987,"_321":1989},{"_55":1988},"csc86257e2760cbace","huidskleurig",{"_278":1991},{"_278":1992,"_53":1994},[1993],{"_55":1063,"_105":283},{"_55":1995},"cs288f5b991a8b990c",{"_315":1997},{"_317":1998,"_53":1999,"_321":2001},"(Toy) weapons, airsoft and accessories",{"_55":2000},"csdc4d748f751e8c06","speelgoed-wapens-airsoft-accessoires",{"_278":2003},{"_278":2004,"_53":2006},[2005],{"_55":1391,"_105":283},{"_55":2007},"csad55f5e48439e1d2",{"_315":2009},{"_317":1042,"_53":2010,"_321":1045},{"_55":2011},"cs1313431d67b38a05",{"_278":2013},{"_278":2014,"_53":2016},[2015],{"_55":1050,"_105":283},{"_55":2017},"cs3f51917feaf9a8db",{"_315":2019},{"_317":2020,"_53":2021,"_321":2023},"Toy money",{"_55":2022},"cs080a43b6d28cbc8d","speelgoedgeld",{"_278":2025},{"_278":2026,"_53":2029},[2027],{"_55":2028,"_105":283},"bltc619da3f1367849d",{"_55":2030},"cs36a8598927bcf2b1",{"_315":2032},{"_317":2033,"_53":2034,"_321":2036},"Made-up models",{"_55":2035},"cs5a6e54d7f1894df4","geschminkte-modellen",{"_278":2038},{"_278":2039,"_53":2042},[2040],{"_55":2041,"_105":283},"blte88359439920fb0a",{"_55":2043},"cs5539c3a008881704",{"_315":2045},{"_317":1396,"_53":2046,"_321":1399},{"_55":2047},"csbbf5270cdd623451",{"_278":2049},{"_278":2050,"_53":2052},[2051],{"_55":1404,"_105":283},{"_55":2053},"cs3d10eb620b95b0a9",{"_315":2055},{"_317":2056,"_53":2057,"_321":2059},"Fireworks",{"_55":2058},"cs76d3a929177f37ca","vuurwerk",{"_278":2061},{"_278":2062,"_53":2065},[2063],{"_55":2064,"_105":283},"bltf6a3140dc7f538e5",{"_55":2066},"cs1efec5036005545e",{"_315":2068},{"_317":1448,"_53":2069,"_321":1451},{"_55":2070},"csf11d78ec8e5dead3",{"_278":2072},{"_278":2073,"_53":2075},[2074],{"_55":1456,"_105":283},{"_55":2076},"cs4499e8364716b62f",{"_315":2078},{"_317":1461,"_53":2079,"_321":1464},{"_55":2080},"cs7bc1d83e8132a9c9",{"_278":2082},{"_278":2083,"_53":2085},[2084],{"_55":1469,"_105":283},{"_55":2086},"cs75264d3d2d58c5ef",{"_315":2088},{"_317":1108,"_53":2089,"_321":1111},{"_55":2090},"cs1bd734e1e45b3aaa",{"_278":2092},{"_278":2093,"_53":2095},[2094],{"_55":1116,"_105":283},{"_55":2096},"cs9afb1c55a46aa172",{"_315":2098},{"_317":1121,"_53":2099,"_321":1124},{"_55":2100},"csc8537e5e652a0421",{"_278":2102},{"_278":2103,"_53":2105},[2104],{"_55":1129,"_105":283},{"_55":2106},"cs5642b8cf19ba4b4e",{"_315":2108},{"_317":1830,"_53":2109,"_321":2111},{"_55":2110},"cs3b80ae3e7447f542","tweedehands-refurbished",{"_278":2113},{"_278":2114,"_53":2116},[2115],{"_55":1838,"_105":283},{"_55":2117},"cs273f1963278a8070",{"_315":2119},{"_317":2120,"_321":2121,"_53":2122},"Unbranded toys","unbranded-toys",{"_55":2123},"cs6f78bc4aaa438f1c",{"_324":2125},{"_27":2120,"_53":2126,"_119":2128},{"_55":2127},"csf790680d6fe437ca","

Toy items without proper BOIP registration

From March 1, 2025, it will no longer be allowed to upload new unbranded toys that require CE marking to the platform. We are blocking these items because we see a higher safety risk for these types of items.

BOIP registration required for CE-marked toys

For CE-marked toy items, they may only be sold with proper BOIP registration. This means that the brand of the item must be registered within class 28. For more information on registering your brand, please visit the official website of the BOIP.

Existing product range phased offline from May 12, 2025

For existing CE-marked toy items without proper BOIP registration, these will be phased offline from May 12, 2025. After this date, brands without registration may be set to unbranded. You will then no longer be able to sell the items under that brand name.

Are you currently selling items under a brand name that is not registered with the BOIP? Then make sure you register the brand name and create a new EAN for these items. This will prevent your item from being blocked for sale in the future.

Adhere to brand guidelines

To prevent your items from being taken offline, you can find all information regarding brand guidelines on this page.

",{"_715":2130},{"_717":718,"_53":2131,"_721":118,"_722":2133},{"_55":2132},"cs80b331e54daf48c2",[2134,2142,2150],{"_852":2135},{"_854":2136,"_53":2137,"_858":2139,"_340":2140},"The brand is currently entered incorrectly (spelling mistake or incorrect brand). Can I still change it?",{"_55":2138},"cs1fee184fc7b65398","Yes, adjust the brand field to the correct brand according to the registration in the brand register of the BOIP. Do this before April 1, 2026, to ensure that the item remains online.",{"_39":2141,"_37":38},{"_27":118,"_42":118},{"_852":2143},{"_854":2144,"_53":2145,"_858":2147,"_340":2148},"My brand is not registered, but otherwise I comply with the brand guidelines. What now?",{"_55":2146},"cs8dec5380e89340d7","

Register your brand with the BOIP and request new EANs for the items from GS1. See our brand guidelines for more information.

",{"_39":2149,"_37":38},{"_27":118,"_42":118},{"_852":2151},{"_854":2152,"_53":2153,"_858":2155,"_340":2156},"My brand is registered with the BOIP, but I still get a message that the brand is not allowed. How do I get my item back online?",{"_55":2154},"csa86fe7419b028253","Check the spelling of the brand. Does it exactly match the registration in the BOIP and is the brand registered in class 28? Then contact Partnerservice so that the brand can be released.",{"_39":2157,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[2161,2162,2163,2164,2165,2166,2167,2168],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-toys","Toys","2026-03-13T20:16:59.058Z","/en/idp/assortment-policy-toys",{"_162":2174,"_164":451,"_165":166,"_90":108},"2026-03-13T20:17:04.567Z",{"_55":2176},"cseb8bea00873bb629",{"_102":2178,"_53":2226},[2179],{"_105":240,"_55":2180,"_90":108,"_92":2181,"_94":38,"_88":2182,"_95":2183,"_97":178,"_113":38,"_114":2184,"_246":2185,"_116":2207,"_208":118,"_120":2208,"_122":2209,"_27":2220,"_154":2221,"_156":2222,"_158":98,"_39":2223,"_160":2224},"blt95ccf47fbca4e9c4",{},2,"2026-02-24T14:00:10.075Z","Find all information regarding the assortment policy for the baby and toddler toy category here.",[2186,2202],{"_359":2187},{"_27":118,"_53":2188,"_119":2190,"_364":38,"_365":2191,"_382":118},{"_55":2189},"cs4a0efb8b9f04785b","As of April 1, 2026, it will no longer be permitted to offer or sell CE-marked baby and toddler toys via bol without a registered brand. From that date, we will remove toys without a registered brand. See the list below for which items this applies.",{"_55":2192,"_88":698,"_195":2193,"_27":2194,"_97":98,"_158":98,"_95":2195,"_156":2195,"_187":370,"_191":2196,"_193":2194,"_92":2197,"_185":38,"_120":2198,"_160":2199,"_39":2201},"blt6e8410781907e535","blt93b53c9c268876a7","Baby-peuter-chunks-ENG.xlsx","2026-02-24T14:01:11.872Z","9562",{},[],{"_162":2200,"_164":98,"_165":166,"_90":108},"2026-02-24T14:01:42.582Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6e8410781907e535/699daf27cbe7c600088229e8/Baby-peuter-chunks-ENG.xlsx",{"_324":2203},{"_27":118,"_53":2204,"_119":2206},{"_55":2205},"cs8659ffd8bc8471e7","

Adhere to brand guidelines

To prevent your items from being taken offline, you can find all information regarding brand guidelines on this page.

",{"_27":118,"_119":118},[],[2210,2211,2212,2213,2214,2215,2216,2217,2218,2219],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":152},{"_125":145,"_127":150},"assortment-policy-baby-toddler-toys","Baby and toddler toys","2026-02-24T14:01:39.502Z","/en/idp/assortment-policy-baby-toddler-toys",{"_162":2225,"_164":98,"_165":166,"_90":108},"2026-02-24T14:02:22.935Z",{"_55":2227},"csbdf87fb451541b84",{"_102":2229,"_53":2253,"_169":2255},[2230],{"_105":240,"_55":2231,"_90":108,"_92":2232,"_94":38,"_88":243,"_95":2233,"_97":178,"_113":38,"_114":2234,"_246":2235,"_116":2236,"_208":118,"_120":2237,"_122":2238,"_27":2247,"_154":2248,"_156":2249,"_158":701,"_39":2250,"_160":2251},"blte38aff164b94bd8b",{},"2026-01-12T13:52:56.446Z","In this section, you'll find all the product range conditions that apply to this product range. Select the topic or product category from the left menu to learn more.",[],{"_27":118,"_119":118},[],[2239,2240,2241,2242,2243,2244,2245,2246],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-daily-necessities","Daily necessities","2026-01-12T13:57:22.952Z","/en/idp/assortment-policy-daily-necessities",{"_162":2252,"_164":98,"_165":166,"_90":108},"2026-02-24T14:02:23.322Z",{"_55":2254},"cs871820aed06bb3af",[2256,2345,2482,2646,2742],{"_102":2257,"_53":2343},[2258],{"_105":240,"_55":2259,"_88":184,"_90":108,"_92":2260,"_94":38,"_95":2261,"_97":178,"_113":38,"_114":2262,"_246":2263,"_116":2326,"_208":118,"_120":2327,"_122":2328,"_27":2337,"_154":2338,"_156":2339,"_158":98,"_39":2340,"_160":2341},"bltda33623ecd63a35a",{},"2026-01-12T09:24:03.828Z","Find all information regarding the assortment policy for the Baby category here. ",[2264,2270,2277,2281,2287,2293,2299,2303,2309,2315,2321],{"_315":2265},{"_317":2266,"_53":2267,"_321":2269},"Food and Beverages for Human Consumption",{"_55":2268},"cs0cf87860bfedc402","food-and-beverages-for-human-consumption",{"_278":2271},{"_278":2272,"_53":2275},[2273],{"_55":2274,"_105":283},"bltede83dd9aab31916",{"_55":2276},"cs965e5f505ee27363",{"_315":2278},{"_317":1600,"_53":2279,"_321":1603},{"_55":2280},"cs467f358db40f2d29",{"_278":2282},{"_278":2283,"_53":2285},[2284],{"_55":1608,"_105":283},{"_55":2286},"cs5f5c6d96eb5ca03c",{"_315":2288},{"_317":2289,"_53":2290,"_321":2292},"The European Organic Label",{"_55":2291},"cs309dcecd4c8d8c1e","the-european-organic-label-skal",{"_278":2294},{"_278":2295,"_53":2297},[2296],{"_55":1168,"_105":283},{"_55":2298},"cs792dc51f22090aff",{"_315":2300},{"_317":607,"_53":2301,"_321":610},{"_55":2302},"cs70df88d579fc8a00",{"_278":2304},{"_278":2305,"_53":2307},[2306],{"_55":615,"_105":283},{"_55":2308},"csf08ba21e16a00740",{"_315":2310},{"_317":2311,"_53":2312,"_321":2314},"Car Seats",{"_55":2313},"cs543c2d558623d827","car-seats",{"_278":2316},{"_278":2317,"_53":2319},[2318],{"_55":1482,"_105":283},{"_55":2320},"cs74b753264591fe4d",{"_324":2322},{"_27":1500,"_53":2323,"_119":2325},{"_55":2324},"cs7157738c454c4653","

A playpen (also called a ground playpen) consists of several panels made of, for example, metal, wood, or plastic. By connecting the panels, you enclose an area on the floor where small children can play. As a partner, you are responsible for the safety of this item and must comply with the European General Product Safety Directive 2001/95/EC (you can find more information on the NVWA website).

This directive protects consumers from unsafe or dangerous items by sharing general safety requirements and principles. There are no specific legal requirements for playpens, but we recommend that you adhere to the guidelines. To demonstrate compliance with the guidelines, you can, for example, apply the following standards (depending on the design of the playpen):

Playpens for domestic use (NEN-EN 12227)
Articles for infants and young children - safety barriers (NEN-EN 1930)
Safety of toys (NEN-EN 71 part 1, 2 and 3)

Please note: If toys are attached to the playpen, the playpen must comply with the legal requirements for toys.

",{"_27":118,"_119":118},[],[2329,2330,2331,2332,2333,2334,2335,2336],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-baby","Baby","2026-03-18T08:18:28.102Z","/en/idp/assortment-policy-baby",{"_162":2342,"_164":98,"_165":166,"_90":108},"2026-03-18T08:18:31.756Z",{"_55":2344},"cs3e9f681cdc82dcc0",{"_102":2346,"_53":2480},[2347],{"_105":240,"_55":2348,"_90":108,"_88":184,"_92":2349,"_94":38,"_95":2350,"_97":178,"_113":38,"_114":2351,"_246":2352,"_116":2463,"_208":118,"_120":2464,"_122":2465,"_27":2474,"_154":2475,"_156":2476,"_158":98,"_39":2477,"_160":2478},"blt93eeecfe0961ea10",{},"2026-01-12T13:53:51.464Z","Find all information regarding the assortment policy for the Animals category here. ",[2353,2359,2365,2371,2377,2383,2390,2396,2402,2408,2415,2421,2428,2433,2439,2444,2450,2456],{"_315":2354},{"_317":2355,"_53":2356,"_321":2358},"Animal materials",{"_55":2357},"csdd5439bf5c6acf16","animal-materials",{"_278":2360},{"_278":2361,"_53":2363},[2362],{"_55":945,"_105":283},{"_55":2364},"cs92372e7c6951f10b",{"_315":2366},{"_317":2367,"_53":2368,"_321":2370},"Pests",{"_55":2369},"cse767e98b92d45f8b","pests",{"_278":2372},{"_278":2373,"_53":2375},[2374],{"_55":971,"_105":283},{"_55":2376},"cs192f31911b8aa209",{"_315":2378},{"_317":2379,"_53":2380,"_321":2382},"Animal medicines",{"_55":2381},"csee942308e75b0c08","animal-medicines",{"_278":2384},{"_278":2385,"_53":2388},[2386],{"_55":2387,"_105":283},"bltb49983eef4bce531",{"_55":2389},"cs56fdaf2ce5c7a06d",{"_315":2391},{"_317":2392,"_53":2393,"_321":2395},"Electric collars for animals",{"_55":2394},"csba8489395c3e3954","electric-collars-for-animals",{"_278":2397},{"_278":2398,"_53":2400},[2399],{"_55":932,"_105":283},{"_55":2401},"csad35dbaec3e83288",{"_315":2403},{"_317":2404,"_53":2405,"_321":2407},"CLP Safety 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the assortment policy for the Food & Drink category, such as alcoholic beverages, food and drink items for human consumption, CBD, and quality marks.",[2490,2496,2502,2507,2513,2519,2526,2532,2539,2545,2552,2557,2563,2569,2576,2582,2589,2595,2601,2607,2614,2620],{"_315":2491},{"_317":2492,"_53":2493,"_321":2495},"Food and Drink Items for Human Consumption",{"_55":2494},"csf6a13f6948abfc76","food-and-drink-items-for-human-consumption",{"_278":2497},{"_278":2498,"_53":2500},[2499],{"_55":2274,"_105":283},{"_55":2501},"cs4d1f8d8cf926f75a",{"_315":2503},{"_317":2504,"_53":2505,"_321":571},"Alcoholic Beverages",{"_55":2506},"cs7b78992bf62bed5f",{"_278":2508},{"_278":2509,"_53":2511},[2510],{"_55":576,"_105":283},{"_55":2512},"cs9ca6137469abd518",{"_315":2514},{"_317":2515,"_53":2516,"_321":2518},"Deposit & Excise 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(CBD)",{"_55":2556},"cse28ebab9e69fffc1",{"_278":2558},{"_278":2559,"_53":2561},[2560],{"_55":2425,"_105":283},{"_55":2562},"cs2592f229d6e6f0cb",{"_315":2564},{"_317":2565,"_53":2566,"_321":2568},"Frozen Items",{"_55":2567},"csf9c4d0f9305a5c2d","frozen-items",{"_278":2570},{"_278":2571,"_53":2574},[2572],{"_55":2573,"_105":283},"blt65075f905de2bc5a",{"_55":2575},"csd1e39e61340e706c",{"_315":2577},{"_317":2578,"_53":2579,"_321":2581},"Cheese & Sausage",{"_55":2580},"csc57c73e755afe4d8","cheese-and-sausage",{"_278":2583},{"_278":2584,"_53":2587},[2585],{"_55":2586,"_105":283},"blt95c6cd7a496ea297",{"_55":2588},"cs9b67dd666347ff79",{"_315":2590},{"_317":2591,"_53":2592,"_321":2594},"The European Organic Quality Mark (Skal)",{"_55":2593},"cs0c2cfab080cfd008","the-european-organic-quality-mark-skal",{"_278":2596},{"_278":2597,"_53":2599},[2598],{"_55":1168,"_105":283},{"_55":2600},"cs1d00319cf7e48200",{"_315":2602},{"_317":2603,"_53":2604,"_321":2606},"Colloidal 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Drink","2026-03-03T13:14:25.923Z","/en/idp/assortment-policy-food-and-drink",{"_162":2643,"_164":98,"_165":166,"_90":108},"2026-03-03T13:14:30.024Z",{"_55":2645},"cs329e3f7c963b9925",{"_102":2647,"_53":2740},[2648],{"_105":240,"_55":2649,"_88":184,"_90":108,"_92":2650,"_94":38,"_95":2651,"_97":178,"_113":38,"_114":2652,"_246":2653,"_116":2723,"_208":118,"_120":2724,"_122":2725,"_27":2734,"_154":2735,"_156":2736,"_158":98,"_39":2737,"_160":2738},"bltdd99e3a8393fb533",{},"2026-01-12T14:56:46.970Z","Find all information here about the assortment policy for the Erotica category. This includes content and allowed/disallowed product range. ",[2654,2660,2667,2671,2677,2683,2690,2695,2701,2706,2712,2718],{"_315":2655},{"_317":2656,"_53":2657,"_321":2659},"Erotic images",{"_55":2658},"cs8385ebc7eb4a7f6e","erotic-images",{"_278":2661},{"_278":2662,"_53":2665},[2663],{"_55":2664,"_105":283},"blt60c38ffc1b9e143b",{"_55":2666},"cs7d4dc176da7b0bf8",{"_315":2668},{"_317":1055,"_53":2669,"_321":1058},{"_55":2670},"cs27129bb5e9163472",{"_278":2672},{"_278":2673,"_53":2675},[2674],{"_55":1063,"_105":283},{"_55":2676},"cs4aa0c12b3a13f1d5",{"_315":2678},{"_317":2679,"_53":2680,"_321":2682},"Yoni eggs",{"_55":2681},"cs376812de1f1bdfac","yoni-eggs",{"_278":2684},{"_278":2685,"_53":2688},[2686],{"_55":2687,"_105":283},"blt1098804fb177c853",{"_55":2689},"cs17ea453c5c0e9b84",{"_315":2691},{"_317":2475,"_53":2692,"_321":2694},{"_55":2693},"cs10eb5418cf3c9adb","animals",{"_315":2696},{"_317":2697,"_53":2698,"_321":2700},"Sex dolls",{"_55":2699},"cs57eec0f93133eba8","sex-dolls",{"_324":2702},{"_27":2475,"_53":2703,"_119":2705},{"_55":2704},"cs614e46b9152694f9","

bol aims to be an ethically responsible platform. That's why we have created specific guidelines for selling dildos and masturbators shaped like animal genitals. Items that imitate real animal genitals are not allowed. Items based on fantasy animals or non-existent creatures are allowed, as long as the items and content are not a direct, realistic representation of real animals, but are (clearly) inspired by fiction.

",{"_324":2707},{"_27":2708,"_53":2709,"_119":2711},"Sex Dolls",{"_55":2710},"cs4df7997cb1a2a2fd","

It is not allowed to sell child sex dolls via bol. A child sex doll is a 3D object that is meant to look like (parts of) a (realistic) minor and can be used for sexual stimulation and/or release.

",{"_315":2713},{"_317":2714,"_53":2715,"_321":2717},"Erotic drugstore items",{"_55":2716},"cs04bccfe62d54a475","erotic-drugstore-items",{"_324":2719},{"_27":2714,"_53":2720,"_119":2722},{"_55":2721},"csb806da3ef28e1402","

The following items are no longer allowed on our platform:

Anal bleach
Lifting cream
Vaginal tightening products
Anal relaxation products

You are also not allowed to place these items in other product categories; we will enforce this.

",{"_27":118,"_119":118},[],[2726,2727,2728,2729,2730,2731,2732,2733],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy-erotic","Erotica","2026-03-18T08:02:42.806Z","/en/idp/assortment-policy-erotic",{"_162":2739,"_164":98,"_165":166,"_90":108},"2026-03-18T08:02:47.143Z",{"_55":2741},"cs324cce48e7600804",{"_102":2743,"_53":2938},[2744],{"_105":240,"_55":2745,"_88":2746,"_90":108,"_92":2747,"_94":38,"_95":2748,"_97":178,"_113":38,"_114":2749,"_246":2750,"_116":2921,"_208":118,"_120":2922,"_122":2923,"_27":2932,"_154":2933,"_156":2934,"_158":451,"_39":2935,"_160":2936},"blt631bbafe7bcfb6f8",6,{},"2026-01-12T15:41:55.776Z","Find all information regarding the assortment policy for the Health category here.",[2751,2756,2762,2768,2775,2780,2786,2791,2797,2803,2810,2816,2823,2829,2836,2842,2849,2855,2862,2868,2875,2879,2885,2889,2895,2901,2908,2914],{"_315":2752},{"_317":2753,"_53":2754,"_321":493},"Health Claims",{"_55":2755},"cs72de6c512232ef27",{"_278":2757},{"_278":2758,"_53":2760},[2759],{"_55":498,"_105":283},{"_55":2761},"cse79a859ac4fabd93",{"_315":2763},{"_317":2764,"_53":2765,"_321":2767},"Explosives Precursors",{"_55":2766},"cs3ddcd20a11292496","explosives-precursors",{"_278":2769},{"_278":2770,"_53":2773},[2771],{"_55":2772,"_105":283},"blt1610bdc70ae930a5",{"_55":2774},"cs5e1713755e8927fe",{"_315":2776},{"_317":2777,"_53":2778,"_321":1603},"CE Marking",{"_55":2779},"cs54ca3312472756e2",{"_278":2781},{"_278":2782,"_53":2784},[2783],{"_55":1608,"_105":283},{"_55":2785},"cs56a4defd506919d9",{"_315":2787},{"_317":581,"_53":2788,"_321":2790},{"_55":2789},"cs081a533ea779fe6e","tobacco-and-drugs",{"_278":2792},{"_278":2793,"_53":2795},[2794],{"_55":589,"_105":283},{"_55":2796},"cs81c99f47e532f631",{"_315":2798},{"_317":2799,"_53":2800,"_321":2802},"Medicines",{"_55":2801},"cs24619f7d339453a8","medicines",{"_278":2804},{"_278":2805,"_53":2808},[2806],{"_55":2807,"_105":283},"blt30585952e4fc6c39",{"_55":2809},"cs34b56a13368c24d7",{"_315":2811},{"_317":2812,"_53":2813,"_321":2815},"Natural Erection Pills",{"_55":2814},"cs7c492332e9c0a747","natural-erection-pills",{"_278":2817},{"_278":2818,"_53":2821},[2819],{"_55":2820,"_105":283},"bltd0159f4c3610dc6b",{"_55":2822},"csbdf90337b2e7c0cb",{"_315":2824},{"_317":2825,"_53":2826,"_321":2828},"Teeth Whitening Products",{"_55":2827},"cs6df719d9d40e6080","teeth-whitening-products",{"_278":2830},{"_278":2831,"_53":2834},[2832],{"_55":2833,"_105":283},"blt163a9e6837018596",{"_55":2835},"cs167f6dd18823cd80",{"_315":2837},{"_317":2838,"_53":2839,"_321":2841},"Melatonin",{"_55":2840},"cs7bda8a2441886910","melatonin",{"_278":2843},{"_278":2844,"_53":2847},[2845],{"_55":2846,"_105":283},"blt06f2e9a3f0afdcae",{"_55":2848},"cs2a3450ce9bfa8f3c",{"_315":2850},{"_317":2851,"_53":2852,"_321":2854},"Food Supplements (FAVV) - 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Choose the topic or product category from the menu to learn more.",[],{"_27":118,"_119":118},[],[2951,2952,2953,2954,2955,2956,2957,2958],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"assortment-policy-read-and-learn","Read & Learn","2026-01-19T14:54:26.607Z","/en/idp/assortment-policy-read-and-learn",{"_162":2964,"_164":98,"_165":166,"_90":108},"2026-02-24T14:02:23.396Z",{"_55":2966},"cs0c491d0d057ceafc",[2968,3090],{"_102":2969,"_53":3088},[2970],{"_105":240,"_55":2971,"_88":184,"_90":108,"_92":2972,"_94":38,"_95":2973,"_97":178,"_113":38,"_114":2974,"_246":2975,"_116":3071,"_208":118,"_120":3072,"_122":3073,"_27":3082,"_154":3083,"_156":3084,"_158":98,"_39":3085,"_160":3086},"blt319f8a4d76a91ee4",{},"2026-01-12T12:20:12.236Z","Find everything you need to know about the product range policy for the Books category here. ",[2976,2982,2988,2994,3000,3006,3011,3017,3021,3027,3033,3040,3046,3052,3058,3064],{"_324":2977},{"_27":2978,"_53":2979,"_119":2981},"Selling books via bol",{"_55":2980},"cs3e9d569036135b4c","

When selling via bol, you must comply with the 'Fixed Book Price Act'. If a publisher has registered with the Dutch Media Authority, it is legally required for a (web)store to adhere to that fixed price. Therefore, it is not allowed to sell below this price. It is possible to charge a higher price, but only to include shipping costs.

You can check the fixed book price here.

Please note: schoolbooks and foreign-language books are excluded from the Fixed Book Price Act.

",{"_324":2983},{"_27":2984,"_53":2985,"_119":2987},"Categorizing by theme codes",{"_55":2986},"cs3df6eb718f1a7b45","

Assigning a (sub)category to books is done using theme codes. The category is therefore always set to 'Book'. The values entered for the attributes, or product characteristics, 'Theme Qualifier Code' and 'Theme Subject Code' determine which subcategory a book will appear in online.

If you're wondering which codes apply to your book, you can look them up here.

",{"_324":2989},{"_27":2990,"_53":2991,"_119":2993},"Adjusting content for books",{"_55":2992},"cs561d53a3f78528fb","

Most publishers register their books with Centraal Boekhuis (CB) and distribute them in this way throughout the entire book landscape for sales in the Netherlands and Belgium. CB uses an API connection with the bol system. Therefore, if a book is registered with CB, all content will be supplied from there.

If you notice that the content for your items is incorrect, always check with your publisher whether the items are registered with CB. If so, the change must be submitted by CB to bol, so please contact CB. It is not possible to process the change via bol. If you self-publish your books, you can adjust the content yourself in your seller account if it's incorrect. If your change is rejected? Please contact Partnerservice.

",{"_324":2995},{"_27":2996,"_53":2997,"_119":2999},"Selling e-books",{"_55":2998},"cs45e3f9fc56d40ca3","

Offering e-books via bol is exclusively done through our partner Kobo. This means you cannot add your e-books directly via bol.

To sell e-books:

Create an account with Kobo Writing Life. You can find more information about this on this page.
Upload your e-books via that platform.
For questions or support with publishing your e-books, you can contact Kobo Writing Life customer service. Please note: bol does not offer direct support for this, as the entire process runs through Kobo.

",{"_324":3001},{"_27":3002,"_53":3003,"_119":3005},"Artificial Intelligence (AI)",{"_55":3004},"cs4b8a9a5ddd4975c9","

If you use AI-generated content for books, we ask you to indicate this in the product specification. At bol, we distinguish between (1) ‘AI-generated books’ and (2) ‘AI-assisted books’.

AI-generated books: books where text, photos, or translations are generated by an AI-based tool (e.g., ChatGPT). In other words, if you use an AI tool to create content, it is considered AI-generated, even if substantial edits have been made afterward; and
AI-assisted books: where an author has created the content/text themselves and has used an AI-based tool, for example, to identify spelling errors or to brainstorm ideas, but where the author themselves created the text.

For the first category (i.e., AI-generated books), we ask you to indicate this via the product specification: AI-generated. For the second category (i.e., AI-assisted books), it is not necessary to indicate this.

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As new\n
In excellent condition, undamaged, and suitable as a gift.

Good\n
Shows signs of use but is in good condition. May have a dent or a scratch and slight creases on the spine.
Fair\n
Heavily used book, bent spine, folds, scratches, dog-ears, dents, and/or slight discoloration. (No critical damage such as loose, missing pages, tears, markings, or water damage).

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This way, together we ensure that bol projects reliability and quality. Because only then can customers order from us with confidence. ",[4237,4261,4294,4300,4307,4313,4320,4331,4337,4344,4350,4357,4363],{"_4238":4239},"video",{"_27":118,"_53":4240,"_119":118,"_4242":38,"_4238":-5,"_4243":4244,"_4247":118,"_4248":38,"_4249":4250},{"_55":4241},"csb4fc5a4350bc2d49","video_from_assets","youtube_url",{"_27":4245,"_42":4246},"The assortment policy in 1 minute","https://youtu.be/5f421wd96bQ","caption_video","autoplay","thumbnail",{"_55":4251,"_88":698,"_195":699,"_27":4252,"_97":701,"_158":701,"_95":4253,"_156":4253,"_187":4254,"_191":4255,"_193":4252,"_92":4256,"_185":38,"_120":4257,"_160":4258,"_39":4260},"bltd1fb380eab3a6213","AssBeleidvideo.png","2025-11-13T09:34:58.719Z","image/png","408481",{},[],{"_162":4259,"_164":701,"_165":166,"_90":108},"2026-01-12T09:57:09.863Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd1fb380eab3a6213/6915a642f966694310731754/AssBeleidvideo.png",{"_4262":4263},"banner_with_image",{"_27":683,"_53":4264,"_119":4266,"_340":4267,"_181":4271,"_4287":4288,"_4289":4290,"_4291":-5,"_4292":4293},{"_55":4265},"csdf402d5a7005ff9d","Learn which items you can and cannot offer",{"_39":4268,"_37":38},{"_27":4269,"_42":4270},"View the e-learning","https://api.partnerplatform.stg.bol.io/en/ledp/assortment-policy",{"_181":4272,"_204":4284,"_4285":4286,"_338":1196},{"_55":4273,"_88":243,"_185":38,"_92":4274,"_187":188,"_95":4275,"_97":190,"_191":4276,"_193":4277,"_195":196,"_120":4278,"_27":4279,"_156":4280,"_158":200,"_160":4281,"_39":4283},"bltdbc370e815759700",{},"2025-09-15T13:29:26.967Z","4911814","2024_Q4_B2B_EVB_Assortiment_37_1.jpg",[128,140],"EVB-Assortiment-Green","2026-02-09T18:37:45.216Z",{"_162":4282,"_164":200,"_165":166,"_90":108},"2026-02-09T18:37:48.726Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdbc370e815759700/68c814b60250f7bcd76c3f76/2024_Q4_B2B_EVB_Assortiment_37_1.jpg","Assortment","image_position","right","category_reference",[],"learning_time",30,"reading_time","date_of_event","2025-11-13T09:35:18.000Z",{"_315":4295},{"_317":4296,"_53":4297,"_321":4299},"Basic assortment conditions",{"_55":4298},"cs60078e1e696a6778","basic-assortment-conditions",{"_278":4301},{"_278":4302,"_53":4305},[4303],{"_55":4304,"_105":283},"blt9a653f7b72164a13",{"_55":4306},"cs5e3c0fadea109e89",{"_315":4308},{"_317":4309,"_53":4310,"_321":4312},"Policy points",{"_55":4311},"cs74c9b54f6a208e30","policy-points",{"_278":4314},{"_278":4315,"_53":4318},[4316],{"_55":4317,"_105":283},"bltb10a8f6d4f319f7b",{"_55":4319},"cs6fb56db056c0f4e1",{"_330":4321},{"_27":4322,"_53":4323,"_119":4325,"_336":4326,"_338":339,"_340":4327},"Your own risk",{"_55":4324},"csa39933d3b2c50679","

Ultimately, you are responsible for your offer. The assortment policy changes regularly and does not offer exhaustive information on legislation. Seek legal advice yourself regarding the rules in the Netherlands and Belgium.

","Bell",{"_39":4328,"_37":57},{"_27":4329,"_42":4330},"Fine print","https://www.bol.com/nl/nl/tc/gebruikersvoorwaarden-zakelijke-verkopen-via-bol-com/",{"_315":4332},{"_317":4333,"_53":4334,"_321":4336},"Legislation",{"_55":4335},"cse3703ac3a0462e13","legislation",{"_278":4338},{"_278":4339,"_53":4342},[4340],{"_55":4341,"_105":283},"blt55e0ce638e8c5170",{"_55":4343},"cs8adfb4246748c4dc",{"_315":4345},{"_317":4346,"_53":4347,"_321":4349},"Healthy, safe and ethical",{"_55":4348},"csfe06e0df0dcc1116","healthy-safe-ethical",{"_278":4351},{"_278":4352,"_53":4355},[4353],{"_55":4354,"_105":283},"blt61e1238225b1fb7a",{"_55":4356},"csa7d104c14413333a",{"_315":4358},{"_317":4359,"_53":4360,"_321":4362},"Customer expectations",{"_55":4361},"csea30eea096176cfd","customer-expectations",{"_278":4364},{"_278":4365,"_53":4368},[4366],{"_55":4367,"_105":283},"blt244719569e244535",{"_55":4369},"cs0537a5eed8259f1e",{"_27":118,"_119":118},"Find conditions for selling via bol, ensuring quality and customer trust",[],[4374,4375,4376,4377,4378,4380,4381,4382],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},"prijs",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"assortment-policy","2026-03-18T08:16:58.308Z","/en/idp/assortment-policy",{"_162":4387,"_164":98,"_165":166,"_90":108},"2026-03-18T08:17:01.778Z",[],"Assortimentsbeleid","2026-02-24T14:02:15.782Z",{"_162":4392,"_164":98,"_165":166,"_90":108},"2026-02-24T14:02:20.117Z",{"_105":232,"_55":4394,"_90":91,"_88":4395,"_92":4396,"_94":38,"_169":4397,"_95":7271,"_97":98,"_102":7272,"_120":7423,"_27":7424,"_156":7425,"_158":4557,"_160":7426},"blt1c5de0791fe5fe8a",20,{},[4398,4492,4561,4720,4753,5093,5380,5972,6046,6361,7088,7174],{"_102":4399,"_53":4489,"_169":4491},[4400],{"_105":240,"_55":4401,"_90":108,"_92":4402,"_94":38,"_88":184,"_95":4403,"_97":178,"_113":38,"_114":4404,"_246":4405,"_116":4472,"_208":118,"_120":4473,"_122":4474,"_27":4483,"_154":4484,"_156":4485,"_158":98,"_39":4486,"_160":4487},"blt53a1a0308264d63f",{},"2026-01-12T12:20:31.085Z","You can only offer brand gift cards that have been approved by bol. ",[4406,4411,4420,4424,4439,4445,4450,4456,4461,4467],{"_324":4407},{"_27":118,"_53":4408,"_119":4410},{"_55":4409},"cs5cebaf3ec62d8144","

These brands:

Are on the brand list for the gift card category (see bottom of this page).
Meet the eligibility criteria.
Meet the additional conditions.

",{"_4412":4413},"button",{"_340":4414,"_53":4418},{"_39":4415,"_37":57},{"_27":4416,"_42":4417},"Apply here for selling rights for gift cards","https://www.bol.com/sdd/sellingrights/cadeaukaarten",{"_55":4419},"csd3ec0a69aa2a7449",{"_315":4421},{"_317":410,"_53":4422,"_321":411},{"_55":4423},"cs137cfbff82ebf43f",{"_359":4425},{"_27":118,"_53":4426,"_119":118,"_364":38,"_365":4428,"_382":118},{"_55":4427},"cs4f2865836813efe9",{"_55":4429,"_88":698,"_27":4430,"_195":4431,"_97":98,"_158":98,"_95":4432,"_156":4432,"_187":370,"_191":4433,"_193":4430,"_92":4434,"_185":38,"_120":4435,"_160":4436,"_39":4438},"blt3cf625c8d976bf5b","11122025_Update-merkenlijkst_Cadeaukaarten_ENG.xlsx","bltcb2f5ba9e8cfbe21","2026-02-17T14:27:57.922Z","20460",{},[],{"_162":4437,"_164":98,"_165":166,"_90":108},"2026-02-17T14:28:06.131Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3cf625c8d976bf5b/69947aed7c06d30008b7f1f9/11122025_Update-merkenlijkst_Cadeaukaarten_ENG.xlsx",{"_315":4440},{"_317":4441,"_53":4442,"_321":4444},"Eligibility Criteria",{"_55":4443},"cs1dc53745fb88bc7e","eligibility-criteria",{"_324":4446},{"_27":4441,"_53":4447,"_119":4449},{"_55":4448},"cs0e26e4bbf76a6e37","

You must meet the following criteria to obtain selling rights for gift cards via bol:

You are the brand owner (BOIP brand register) or have written permission from the brand owner/supplier to sell the brand.
You have a valid Chamber of Commerce (KvK) registration, which states that the company's activities include the production and/or purchase and sale of gift cards.

",{"_315":4451},{"_317":4452,"_53":4453,"_321":4455},"Additional Conditions",{"_55":4454},"cse070cedcc0f1c1aa","additional-conditions",{"_324":4457},{"_27":4452,"_53":4458,"_119":4460},{"_55":4459},"cs99345323c26800ee","

For offering gift cards via the platform, several strict conditions apply:

A maximum of 1 product type/theme gift card per brand is allowed, unless otherwise agreed upon in writing.
No digital gift cards are offered via the platform.
A maximum of 10 different values per gift card may be offered, unless otherwise agreed upon in writing with the gift card store.
It is not permitted to use Sponsored Products and Branded Shelves within Advertising via bol in the gift card store.
Delivery is handled by the partner themselves. Delivery via ‘Logistiek via bol’ is not possible for gift cards until further notice.
Additional (shipping) costs may not be passed on in the selling price of a gift card.
The provider is responsible for verification upon delivery (such as an ID check at the door).
With permission, if desired by both parties, we also offer the bol gift card via the online and/or offline channel of the respective provider.
If you add an open-loop gift card via bol, you must comply with the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), including Know Your Customer (KYC) regulations. In this case, only gift cards with a maximum value of 150 euros may be offered via bol.

",{"_315":4462},{"_317":4463,"_53":4464,"_321":4466},"Content Guidelines",{"_55":4465},"csa34d5dc9e86cd3db","content-guidelines",{"_324":4468},{"_27":4463,"_53":4469,"_119":4471},{"_55":4470},"cs66c452030eb6cec7","

The items (EANs) you offer are registered with GS1 with the brand owner as the licensee.

Only officially registered brand names (BOIP brand register) are allowed. Items uploaded under an unregistered brand name or an incorrect brand will be taken offline.
The content and images of the items comply with the guidelines of the content manual.

",{"_27":118,"_119":118},[],[4475,4476,4477,4478,4479,4480,4481,4482],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-gift-cards","Gift Cards","2026-02-17T14:28:01.708Z","/en/idp/selling-rights-gift-cards",{"_162":4488,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:18.451Z",{"_55":4490},"cs12e7c6e26e0f2a5c",[],{"_102":4493,"_53":4558,"_169":4560},[4494],{"_105":240,"_55":4495,"_90":108,"_92":4496,"_94":38,"_88":110,"_95":4497,"_97":178,"_113":38,"_114":4498,"_246":4499,"_208":118,"_120":4539,"_122":4540,"_27":4551,"_154":4502,"_156":4552,"_158":200,"_39":4553,"_116":4554,"_160":4555},"blt8e5bd333fab59037",{},"2026-02-16T10:25:36.045Z","EPR obliges the first supplier in NL or BE to collect and recycle. Selling via bol is only possible with compliance. Arrange your sales rights or registration to prevent items from being taken offline.",[4500,4506,4514,4520,4526,4532],{"_324":4501},{"_27":4502,"_53":4503,"_119":4505},"Extended Producer Responsibility (EPR)",{"_55":4504},"cs1f9910a3cbaad82e","

EPR stands for Extended Producer Responsibility. EPR means that the party who first brings the item to market in the Netherlands or Belgium is also responsible for the collection, reuse, or recycling of items and packaging. This can be the producer, but also you, the partner. You then pay a certain amount for this.

Partners are only allowed to sell via bol in Belgium and the Netherlands if they comply with the applicable EPR regulations. If partners do not comply, we are legally obliged to take the relevant product range offline. We will actively enforce this soon. Do you sell items within the EPR categories? Then you must do the following to be allowed to sell:

obtain sales rights or;
register with the management organizations.

Therefore, apply for your sales rights now or register with a management organization.

",{"_4412":4507},{"_340":4508,"_53":4512},{"_39":4509,"_37":38},{"_27":4510,"_42":4511},"Read more about EPR","https://partnerplatform.bol.com/en/need-help/offer/assortment-policy/important-to-know/epr-extended-producer-responsibility/",{"_55":4513},"cs60778a06ad3467a1",{"_324":4515},{"_27":4516,"_53":4517,"_119":4519},"Who can apply for sales rights?",{"_55":4518},"cscd1fc2e6fb39f348","

Partners who are not obliged to pay EPR fees.
Partners from outside the European Union (without a VAT number) who are EPR-obligated.
Partners who pay EPR fees individually.

Are you obliged to pay EPR fees and do you do so? Then you will be automatically approved to sell in the relevant categories. Only partners from outside the European Union (without a VAT number) cannot be automatically approved. They will also need to apply for sales rights via bol.

",{"_324":4521},{"_27":4522,"_53":4523,"_119":4525},"For which product categories do I need to apply for sales rights?",{"_55":4524},"csabaebe99b671fec5","

Because bol needs to check whether selling partners pay fees for some EPRs, you can only apply for sales rights for these categories. For other categories for which an EPR obligation may also apply, we do not yet need to check whether selling partners pay fees. That may change in the future.

The categories for which you can apply for sales rights are:

Electrical/electronic appliances, disposable cameras, and (pocket) lamps (for selling in Belgium)
Car tires (for selling in Belgium)
Batteries and accumulators (for selling in Belgium)
HEV batteries and vehicles (for selling in Belgium)
Mattresses (for selling in Belgium)
Solar panels (for selling in Belgium)
Batteries (for selling in the Netherlands)

",{"_324":4527},{"_27":4528,"_53":4529,"_119":4531},"What do I need to provide?",{"_55":4530},"cse0203bd778ade815","

What you need to provide to apply for sales rights depends on your role.

For partners who are not EPR-obligated: a purchase invoice per product category for 1 of the items you wish to sell
For partners from outside the European Union who are EPR-obligated: proof of registration with a management organization
For partners who pay individually: proof of individual payment

",{"_4412":4533},{"_340":4534,"_53":4537},{"_39":4535,"_37":38},{"_27":4536,"_42":52},"Apply for EPR sales rights",{"_55":4538},"cs66f388bf1786bd88",[],[4541,4542,4543,4544,4545,4546,4547,4548,4549,4550],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-extended-producer-responsibility","2026-03-03T07:35:01.719Z","/en/idp/selling-rights-extended-producer-responsibility",{"_119":118,"_27":118},{"_162":4556,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:53.066Z","blteb1cbdc1c4a2d9b4",{"_55":4559},"cs0dbd71bf6c76ea5b",[],{"_102":4562,"_53":4717,"_169":4719},[4563],{"_105":240,"_55":4564,"_90":108,"_92":4565,"_94":38,"_88":4566,"_95":4567,"_97":178,"_113":38,"_114":4568,"_246":4569,"_116":4696,"_208":4699,"_120":4700,"_122":4701,"_27":4712,"_154":318,"_156":4713,"_158":451,"_39":4714,"_160":4715},"bltbad9133663a23082",{},26,"2026-02-11T20:36:53.136Z","A refurbished item is a type of second-hand item that has been professionally tested, repaired, and cleaned, so that it functions properly and can then be offered for sale again. To sell refurbished items, partners must apply for selling rights. This way, we ensure that these items are offered and sold correctly.",[4570,4575,4580,4587,4592,4629,4635,4641,4649,4655,4664,4669,4677,4683,4689],{"_315":4571},{"_317":4572,"_53":4573,"_321":322},"Refurbished items",{"_55":4574},"cs9a73807c08ebad37",{"_324":4576},{"_27":4572,"_53":4577,"_119":4579},{"_55":4578},"csfeb55671e38b917b","

Refurbished items come from various places, such as excess stock, technical defects, or an exchange programme. Because they are not 100% new, but also not second-hand, it must be made very clear during the sale that it concerns a refurbished item. The different types of refurbished items are classified into grade A, B, or C based on their appearance.

Refurbished is often associated with phones and computers but can be used for all kinds of (electronic) items, from washing machines to pushchairs.

Read more about our policy regarding selling refurbished product range.

",{"_330":4581},{"_27":332,"_53":4582,"_119":4584,"_336":337,"_338":339,"_340":4585},{"_55":4583},"csf497923e94f51221","

right now, you can only offer refurbished product range if you use the special Refurbished Offer API. We are working on making this possible via your seller account as well.

",{"_39":4586,"_37":38},{"_27":118,"_42":118},{"_315":4588},{"_317":4589,"_53":4590,"_321":283},"Conditions",{"_55":4591},"csbd3e9547e1b37dd8",{"_4593":4594},"step_by_step_card",{"_4595":4589,"_53":4596,"_4598":4599,"_4600":4601},"title_step_by_step_card",{"_55":4597},"csda1676cbabbba85a","introduction_step_by_step","

To obtain selling rights, you must agree to the ‘Conditions of Use Professional Sales via bol’ in addition to the regular terms of use.

Furthermore, to obtain selling rights, you must also agree to the following additional conditions that apply to the sale of refurbished items:

Basic product conditions
Additional product conditions
Conditions for Uniform Cosmetic Grading
Additional selling conditions for refurbished items

","step_cards",[4602,4611,4617,4623],{"_4603":4604,"_53":4605,"_4607":4608,"_4609":4610},"title_step","Basic product conditions",{"_55":4606},"cs0145ebce00df5932","description_step","

The refurbished items must meet the following points (as stated in our general terms and conditions):

The items and parts have a CE marking
The items are GS1 registered
The items comply with European laws and regulations
The responsible economic operator for each item is known

","step_card_components",[],{"_4603":4612,"_53":4613,"_4607":4615,"_4609":4616},"Additional product conditions",{"_55":4614},"cse65a6c7fbf2d9507","

The sale of refurbished items is only permitted in the product categories listed under the heading Product Range.

The items must be 100% functional and must not have any broken parts that affect the use and/or functioning of the item.

To sell refurbished items from outside the EU, you need a declaration from the brand owner with permission to sell those items within the refurbished product range and to sell them within the EU.
Parts replaced during refurbishment must always be CE certified and of high quality.
Upon bol's request, you must be able to demonstrate that and how safety and conformity are guaranteed.
You conduct the (functionality and/or conformity) tests yourself and do not outsource them to third parties.
The items have been checked, cleaned, and made fully ready for sale.
Where necessary, the items have been professionally cleaned and tested on various technical, software, and hardware components (including data deletion, cleaning, battery, connectivity, and display).
Accessories, such as chargers and manuals, etc., are not mandatory unless otherwise stated in the product category overview.

Items will be graded following the Uniform Cosmetic Grading conditions.
The following quality standards always apply; grading for the mentioned product categories is not a factor here:
- Phones are SIM lock-free.
- All data has been deleted from electronic devices that store data (e.g., telephones, laptops).
- Telephones, tablets, and smartwatches have a battery capacity of at least 85%.
- Laptops have a battery capacity of at least 80%.
- Since 28 December 2024, USB-C is the legal standard for chargers of electronic devices. The following applies:
  - Items without a USB-C connection that have been brought to the European market before 28 December 2024, may be purchased, repaired, and resold as refurbished.
  - Repaired items must contain clear information about charging requirements, including power and compatibility.
  - The partner must possess documentation proving that refurbished devices were imported before 28 December 2024.
  - Importing devices without a USB-C connection, including the use of adapters, is prohibited.

The warranty of the refurbished item is equal to the warranty of a new item.
You handle your own warranty claims (and do not outsource this to a third party).
If necessary, you offer technical customer support throughout the complete warranty period.
Refurbished items can be returned according to bol's regular return policy.
Deliver items to the customer in professional packaging, while making it very clear that it’s a refurbished item.

Just like with regular items, you must be able to demonstrate that the items were purchased via an authorised seller. Should you offer brands after the application for which you initially did not provide documents, you may need to submit a new application. This concerns the brands on this page.

A quality mark or certification is not mandatory, but can serve as proof that you have met the above conditions. Moreover, some quality marks can give you accelerated access to selling rights:
- Refurbished Quality Mark from Techniek Nederland
- Dekra label from RecQ

",[],{"_4603":4618,"_53":4619,"_4607":4621,"_4609":4622},"Conditions for Uniform Cosmetic Grading",{"_55":4620},"csc8a43501db684752","

Uniform Cosmetic Grading means ensuring that everything looks or means the same. We use this Uniform Cosmetic Grading to divide the appearance of our refurbished items into 3 categories (grades):

Grade A (as good as new)
Grade B (lightly used)
Grade C (visibly used)

Please note: the grading of an item says nothing about the quality of an item; it’s only about its appearance.

Each item in your offer must correspond to 1 of these 3 grades. The detailed description of a grade may differ per product category. For example, a game console does not have a screen, while the presence of scratches on a screen is an important factor in distinguishing between grades for smartphones.

See all product categories that are currently allowed to be sold as refurbished and which grading is applied per specific product category here.

For a number of product groups, additional product group-specific conditions apply alongside the regular conditions. This is because these particular product groups sometimes require extra procedures or specific attention. Please refer to the specific product groups in this appendix.

",[],{"_4603":4624,"_53":4625,"_4607":4627,"_4609":4628},"Additional selling conditions",{"_55":4626},"csf93ef8b7f5a0e442","

In some cases, your product range must meet additional technical conditions to be sold on our platform. This includes API capabilities, EAN mapping, pricing rules, and performance overviews. You can read all the selling conditions here.

",[],{"_315":4630},{"_317":4631,"_53":4632,"_321":4634},"Requesting refurbished selling rights",{"_55":4633},"cs0d8b0884197160c9","refurbished-selling-rights-request",{"_324":4636},{"_27":4637,"_53":4638,"_119":4640},"Requesting refurbished selling rights via your seller account",{"_55":4639},"cs98bd88acc32b9b5a","

Have you read all the abovementioned additional conditions and do you meet all of them? Then you can apply for selling rights.

To start your application for selling rights, please fill out the application form in your seller account. You can use the form to indicate which product categories you want to sell refurbished, which brands your offer includes, and which grading you will offer.

",{"_4412":4642},{"_340":4643,"_53":4647},{"_39":4644,"_37":38},{"_27":4645,"_42":4646},"Apply for selling rights","https://partner.bol.com/sdd/sellingrights/refurbished",{"_55":4648},"csc3a03c90160bdf72",{"_324":4650},{"_27":4651,"_53":4652,"_119":4654},"Submitting the required evidence",{"_55":4653},"cs02ae05379148a508","

Please also provide the following evidence with your application so that we can check whether you meet (all) the conditions.

",{"_330":4656},{"_27":4657,"_53":4658,"_119":4660,"_336":4661,"_338":1196,"_340":4662},"Upload your documents in the following format:",{"_55":4659},"cs3f2f104b6f7a57de","

jpg, jpeg, png, pdf, docx, xls, or xlsx (max. 10 MB), and name it after the product category, otherwise we cannot process the application.

","AlertTriangle",{"_39":4663,"_37":38},{"_27":118,"_42":118},{"_324":4665},{"_27":118,"_53":4666,"_119":4668},{"_55":4667},"csb455a9637e19527b","1. Evidence per product category

Test documentation showing how and what you tested exactly.

Items with software (phone, tablets & laptops): what did you use to test them and what did you test exactly?

Please note that not everything can be tested using software, and we may sometimes ask for other evidence than test reports, such as a checklist.

Purchase invoices: provide 1 or more purchase invoices listing at least 1 item. The invoices must clearly show the following:

The number of purchased items.
The (second-hand) items that you purchased.
An overview of the EANs (GS1 registered) with the title of the item you want to sell.
The total amount of the invoice/invoices (minimum total amount (excl. VAT) is €15,000).
Country of origin. Please note: the so-called \"margin scheme\" for VAT does not apply to items you purchased from outside the EU. If you purchased the items within the EU, you can apply the margin scheme, provided that you meet the other conditions for applying the margin scheme.
Brands: if you want to sell branded products like Apple, Samsung, Edifier, Microsoft, Jabra, Sennheiser, Fresh n Rebel, Sony, LG, Philips, TCL, Nintendo and/or Sony Playstation as refurbished, the purchase invoice(s) need to proof that a minimal of 3 different articles per brand are purchased (less than 3 is not possible).

Please note: remove or make all commercially sensitive information, such as your supplier's name, unreadable.

Photos showing what you mean by the grades of your offer.

At least 2 photos of Grade A
At least 2 photos of Grade B
At least 2 photos of Grade C
Ensure photos are taken up close so that damage is clearly visible.
- At least 2 photos that clearly demonstrate any damages up close.
- If applicable: at least close-up 1 photo that clearly shows the screen (and possible scratches/damage on the screen).

Please note: After selling rights have been granted, it is not permitted to sell grades for which you have not provided photos. If this happens, bol may revoke the selling rights.

2. Evidence for the entire product range

It doesn't matter how many product categories you will offer refurbished items in; provide at least 1 purchase invoice for spare parts from your 2 largest categories. The invoice(s) must clearly show the following:

The number of purchased parts
The specific parts you have purchased
The country of origin of the parts

Please note: remove or make all commercially sensitive information, such as your supplier's name, unreadable.

",{"_330":4670},{"_27":4671,"_53":4672,"_119":4674,"_336":4326,"_338":339,"_340":4675},"Proven market player",{"_55":4673},"cse7f7f4c7f8ebc2a0","

To ensure that you are a proven market player in the sale of refurbished product ranges, we would like to receive proof of a good reputation and track record of at least 1 year in the market for refurbished product ranges. This can be demonstrated by, for example, combined sales data, an existing web shop, or another existing sales channel (such as another platform).

Are you already selling via bol and want to start selling refurbished items? Depending on how long you have been a partner and how well you score on quality and reliability, you can start selling refurbished product ranges.

Please note: Make confidential or (competition-)sensitive information unreadable. For example: purchase prices and conditions (if not necessary for the assessment of the application). Only then can we process your application.

",{"_39":4676,"_37":38},{"_27":118,"_42":118},{"_324":4678},{"_27":4679,"_53":4680,"_119":4682},"Granting selling rights",{"_55":4681},"cs85f651f09fd34609","

We will check the documents you have provided. If they meet our requirements, you will receive selling rights for refurbished items within the requested categories. If your documents do not meet the requirements, we cannot grant selling rights.

Once you have received selling rights, you may offer refurbished items. We regularly check the selling rights. Therefore, ensure that you always comply with the additional conditions. If you do not, you may lose the selling rights for refurbished items.

",{"_315":4684},{"_317":4685,"_53":4686,"_321":4688},"Start API",{"_55":4687},"cs6c2fcc4f17ff3d83","start-api",{"_330":4690},{"_27":4685,"_53":4691,"_119":4693,"_336":4326,"_338":1196,"_340":4694},{"_55":4692},"cs2ff6c13c43a508fc","

Start building the connection with bol's beta API (by yourself or via an integrator). Through this connection, you can create refurbished offers, which you need to get your offers online.

General information Retailer API Welcome to the Retailer API | Documentation preview
Functional information - Offers via the API
Technical documentation - Bol Redoc | Offers v11.0.11
Integration examples - Offer API use case guide | Documentation preview

Can't figure it out? Please contact zakelijkverkopen@bol.com

",{"_39":4695,"_37":38},{"_27":118,"_42":118},{"_119":4697,"_27":4698},"Read more about our policy regarding selling refurbished product range.","selling rights refurbished product range","Selling rights are necessary to sell refurbished items",[],[4702,4703,4704,4705,4706,4707,4708,4709,4710,4711],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-refurbished","2026-03-03T10:04:10.051Z","/en/idp/selling-rights-refurbished",{"_162":4716,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.834Z",{"_55":4718},"cse075b5d0fa1287e4",[],{"_102":4721,"_53":4750,"_169":4752},[4722],{"_105":240,"_55":4723,"_90":108,"_92":4724,"_94":38,"_88":368,"_95":4725,"_97":178,"_113":38,"_114":4726,"_246":4727,"_116":4733,"_208":118,"_120":4734,"_122":4735,"_27":4744,"_154":4745,"_156":4746,"_158":701,"_39":4747,"_160":4748},"blt4b6657e82152f0b0",{},"2026-01-22T11:40:02.318Z","Find all the information about selling rights for the Royal Christmas product range here.",[4728],{"_324":4729},{"_27":118,"_53":4730,"_119":4732},{"_55":4731},"cs3a500f02db75e9c8","

To sell the complete Royal Christmas range, you need selling rights. If you do not yet have these rights and would like to sell items from either of these brands, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices from the brand owner, showing the items with their corresponding EANs from the previously uploaded list.
Please redact the purchase prices for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for these sales rights?
Submit application. By sending an application to the email address below, you agree to the conditions and declare that you have truthfully filled in the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and conditions has been redacted. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[4736,4737,4738,4739,4740,4741,4742,4743],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-royal-christmas","Royal Christmas","2026-02-24T13:32:52.174Z","/en/idp/selling-rights-royal-christmas",{"_162":4749,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:53.032Z",{"_55":4751},"cs7ba144fe982486b7",[],{"_102":4754,"_53":4777,"_169":4779},[4755],{"_105":240,"_55":4756,"_90":108,"_92":4757,"_94":38,"_88":243,"_95":4758,"_97":178,"_113":38,"_114":4759,"_246":4760,"_116":4761,"_208":118,"_120":4762,"_122":4763,"_27":4772,"_154":2933,"_156":4773,"_158":701,"_39":4774,"_160":4775},"bltee1d83d6dca0eec1",{},"2026-01-12T15:41:03.216Z","In the Health theme, you'll find all the information about selling rights or brand authorization. Simply choose your product category from the left-hand menu. You can submit your request for selling rights or brand authorization using the button on your seller account page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[4764,4765,4766,4767,4768,4769,4770,4771],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-health","2026-01-12T15:51:57.992Z","/en/idp/selling-rights-health",{"_162":4776,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.303Z",{"_55":4778},"cs14b71c1ea6e165f2",[4780,4826,4882,4915,5049],{"_102":4781,"_53":4824},[4782],{"_105":240,"_55":4783,"_90":108,"_92":4784,"_94":38,"_88":110,"_95":4785,"_97":178,"_113":38,"_114":4786,"_246":4787,"_116":4807,"_208":118,"_120":4808,"_122":4809,"_27":4818,"_154":4819,"_156":4820,"_158":98,"_39":4821,"_160":4822},"bltb87024fa116d86c4",{},"2026-01-12T14:18:55.408Z","Do you want to offer veterinary medicines via bol? Then ensure that your organisation is registered with the CBG for this purpose.",[4788,4794,4799],{"_324":4789},{"_27":4790,"_53":4791,"_119":4793},"Veterinary Medicines",{"_55":4792},"cs49a83097bedeee09","

The sale of certain veterinary medicine items is regulated due to legal requirements and regulations. The Veterinary Medicinal Products Regulation describes all criteria that a veterinary medicinal product must meet. The Animals Act, the Veterinary Medicinal Products Decree 2022, and the Veterinary Medicinal Products Regulation 2022 describe all (Dutch) national criteria that veterinary medicinal products must meet.

As a partner, you are always responsible for ensuring that your offer complies with these requirements. Pay extra attention when you want to offer veterinary medicines. Different rules apply to the Dutch market than to the Belgian market.

Sales in Belgium
It is currently not permitted to offer veterinary medicines in Belgium. For sales in Belgium, the requirements of the Federal Agency for Medicines and Health Products (FAGG) also apply in addition to the above. You are not allowed to sell veterinary medicines online in Belgium, nor export them from the Netherlands.

Sales in the Netherlands
In the Netherlands, the “FREE” category of veterinary medicinal products (veterinary medicinal products available without prescription) may be traded. This concerns veterinary medicinal products intended for both food-producing and non-food-producing animals. This type of veterinary medicinal product (\"FREE\") is included in the CBG database for veterinary medicinal products.

Therefore, it is mandatory to always fill in the product characteristic “type of veterinary medicinal product”. If in doubt, you can look up your items in the database for veterinary medicinal products.

A product can also be considered a veterinary medicinal product due to a veterinary claim or its nature.

It is not permitted to offer veterinary medicinal products in the categories “UDA”, “UDD” and “URA.”

Registration in the Register of Internet Trade in Veterinary Medicinal Products required
Registration in the Register of Internet Trade in Veterinary Medicinal Products is mandatory for traders who offer veterinary medicinal products for sale via the internet. This concerns veterinary medicinal products with a marketing authorisation or an exemption thereof. These can be found here:

Veterinary medicinal products included in the Veterinary Medicinal Products Information Bank
Veterinary medicinal products with an exemption for specific companion animals

Information on applying for a marketing authorisation for a veterinary medicinal product can be found here.

If you only sell products that do not meet the above requirements, you cannot be included in the Register of Internet Trade in Veterinary Medicinal Products.

For registration in the Register of Internet Trade in Veterinary Medicinal Products, a Chamber of Commerce extract and answering a questionnaire are required. One registration for your own web address, with the URL linked to your webshop, is sufficient. You do not need to register separately again for selling via bol. It is important that the registered company name in the register matches the name you use to sell via bol. If you do not have your own website but only sell via bol, you can enter “selling exclusively via bol” as the web address.

",{"_324":4795},{"_27":118,"_53":4796,"_119":4798},{"_55":4797},"cs5cda649a44f964b0","

If your registration expires, you must inform bol about it.

Furthermore:

It is mandatory to include an up-to-date leaflet/manual with free veterinary medicines. You can link to the leaflet by using this link in the link attribute of the content: Link.
In place of the XXXX, you fill in the numbers corresponding to the registration number. This number is stated on the outer packaging or in the leaflet inside the packaging. This is the so-called REG NL number. If no REG NL number is mentioned, but for example a REG NL H number, then in this case, you should only state regnl before the number.
A European logo is displayed on every page where customers can add veterinary medicines to their shopping cart
It is mandatory to fill in \"type of veterinary medicinal product\" for product characteristics

Seresto
Do you want to (continue to) offer veterinary medicines of the Seresto brand? This is only possible if you can demonstrate that your product range has been obtained via an official distribution channel of the respective brand. Request sales rights via the link below.

",{"_4412":4800},{"_340":4801,"_53":4805},{"_39":4802,"_37":57},{"_27":4803,"_42":4804},"Request sales rights for Veterinary Medicines and/or Seresto here","https://partner.bol.com/sdd/sellingrights/diergeneesmiddelen-cbg",{"_55":4806},"csf989781836f4ca91",{"_27":118,"_119":118},[],[4810,4811,4812,4813,4814,4815,4816,4817],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-veterinary-medicines","Veterinary Medicines (CBG)","2026-03-20T14:20:35.127Z","/en/idp/selling-rights-veterinary-medicines",{"_162":4823,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.308Z",{"_55":4825},"csb06b7cc5b63a11c0",{"_102":4827,"_53":4880},[4828],{"_105":240,"_55":4829,"_90":108,"_92":4830,"_94":38,"_88":2746,"_95":4831,"_97":178,"_113":38,"_114":4832,"_246":4833,"_116":4863,"_208":118,"_120":4864,"_122":4865,"_27":4874,"_154":4875,"_156":4876,"_158":200,"_39":4877,"_160":4878},"blt44875b674a850712",{},"2026-01-19T14:51:15.257Z","Find all information regarding sales rights for the Medical Devices Belgium (FAGG) category here.",[4834,4840,4845,4851,4856],{"_315":4835},{"_317":4836,"_53":4837,"_321":4839},"Why sales rights",{"_55":4838},"csf73250e7825303dc","waarom-verkooprechten",{"_324":4841},{"_27":118,"_53":4842,"_119":4844},{"_55":4843},"cs27d4b34bcdc99f9f","

Medical devices Belgium (FAGG)

Do you want to offer medical devices via bol on the Belgian market? Then ensure you apply for sales rights by following the steps below. A medical device is a health item that, by its function, differs from a medicine. The function of a medical device is physical – think, for example, of a plaster, a prosthesis, a scanner, or an external defibrillator.

Guidelines in Belgium\n
In Belgium, the government institution FAGG is responsible for guaranteeing the quality, safety, and effectiveness of medicines and health items, including medical devices. Depending on an organization's activity, registration in the FAGG web portal may or may not be required. To offer medical devices via bol to Belgian customers, you must demonstrate that you are registered with FAGG as a distributor, or that you are a manufacturer or importer.

Distributors of medical devices must always register with FAGG. Manufacturers or importers do not have to, as they cannot be considered distributors for the same device or devices.

",{"_315":4846},{"_317":4847,"_53":4848,"_321":4850},"Requesting sales rights",{"_55":4849},"csab6e81eb3e18c4c3","aanvragen-verkooprechten",{"_324":4852},{"_27":118,"_53":4853,"_119":4855},{"_55":4854},"cs4c5f26ee61d1d8e6","

Applying for sales rights for medical devices in Belgium

1. Registering with FAGG

Send the information below (depending on your choice) as an application for sales rights to healthassortment@bol.com;

seller account name
Chamber of Commerce number
VAT number
(bol) Retailer ID
seller email address
FAGG registration number or email with a confirmation from FAGG of your status
- Distributor: If your company is a distributor, registration must be done via the FAGG web portal.
- Manufacturer/importer and other: If you are not a distributor, have questions about registration, or want confirmation of your status as a manufacturer/importer, you can contact FAGG via: notifications.meddev@fagg.be.

2. We will check if you meet the requirements, and you will be informed of the outcome of your application by email.

Distributor: your registration must be visible in the public FAGG portal. There you will also find your unique FAGG number.
Manufacturer/importer: your registration must be visible in the public EUDAMED portal. There you will find your unique Actor ID or Single Registration Number (SRN).

Once you have received sales rights, you may offer medical devices in Belgium. Sales rights are checked periodically. Ensure that your product range and FAGG registration are in order at all times.

",{"_4412":4857},{"_340":4858,"_53":4861},{"_39":4859,"_37":57},{"_27":4860,"_42":52},"Request sales rights for medical devices in Belgium here",{"_55":4862},"csed066e073abadfa7",{"_27":118,"_119":118},[],[4866,4867,4868,4869,4870,4871,4872,4873],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-medical-devices-belgium","Medical devices Belgium (FAGG)","2026-03-03T07:33:33.694Z","/en/idp/selling-rights-medical-devices-belgium",{"_162":4879,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.160Z",{"_55":4881},"csd9b5090ad5013c3c",{"_102":4883,"_53":4913},[4884],{"_105":240,"_55":4885,"_90":108,"_92":4886,"_94":38,"_88":110,"_95":4887,"_97":178,"_113":38,"_114":4888,"_246":4889,"_116":4896,"_208":118,"_120":4897,"_122":4898,"_27":4907,"_154":4908,"_156":4909,"_158":98,"_39":4910,"_160":4911},"bltf6e54c02ae12599b",{},"2026-01-27T12:42:21.768Z","Find all information here regarding selling rights for the category Food Supplements Belgium (FAVV). ",[4890],{"_278":4891},{"_278":4892,"_53":4894},[4893],{"_55":2859,"_105":283},{"_55":4895},"csaf26cd7b15e8c3d9",{"_27":118,"_119":118},[],[4899,4900,4901,4902,4903,4904,4905,4906],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-food-supplements-belgium","Food Supplements Belgium (FAVV)","2026-03-18T08:37:30.591Z","/en/idp/selling-rights-food-supplements-belgium",{"_162":4912,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.926Z",{"_55":4914},"cse73cfc02e077af24",{"_102":4916,"_53":5047},[4917],{"_105":240,"_55":4918,"_90":108,"_92":4919,"_94":38,"_88":1969,"_95":4920,"_97":178,"_113":38,"_114":4921,"_246":4922,"_116":5029,"_208":118,"_120":5030,"_122":5031,"_27":5040,"_154":5041,"_156":5042,"_158":5043,"_39":5044,"_160":5045},"blte092e7545d6e0f03",{},"2026-01-19T14:52:35.969Z","Find all information here regarding selling rights for the Medical devices category in the Netherlands.",[4923,4929,4934,4949,4954,4960,4965],{"_315":4924},{"_317":4925,"_53":4926,"_321":4928},"When selling rights are required",{"_55":4927},"cs5acc9372e6fb6a29","when-selling-rights-are-required",{"_324":4930},{"_27":118,"_53":4931,"_119":4933},{"_55":4932},"csbcdad7298b8a83f2","

Did you already sell medical aids before 1 March 2024? If so, you received temporary selling rights as of 1 March 2024. You retain these by applying for selling rights, agreeing to the additional conditions of selling rights. This also requires the submission of documents to ensure the reliability of the range.

Your selling rights expire depending on how long you have been a seller at bol. For every year that you are active on bol, you get 1 month to apply for selling rights, with a maximum of 6 months. Selling rights can be applied for from 1 March 2024.

",{"_359":4935},{"_27":4936,"_53":4937,"_119":118,"_364":38,"_365":4939,"_382":118},"Selling rights are required for the following product categories: ",{"_55":4938},"cse8448a6641a1835a",{"_55":4940,"_88":698,"_195":699,"_27":4941,"_97":701,"_158":701,"_95":4942,"_156":4942,"_187":370,"_191":4943,"_193":4941,"_92":4944,"_185":38,"_120":4945,"_160":4946,"_39":4948},"bltc359facfb41d13ed","UK-Medische-hulpmiddelen-categorieen-1.xlsx","2026-01-19T15:22:27.918Z","11561",{},[],{"_162":4947,"_164":701,"_165":166,"_90":108},"2026-01-19T15:23:59.056Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc359facfb41d13ed/696e4c3330655faa71a0e07d/UK-Medische-hulpmiddelen-categorieen-1.xlsx",{"_315":4950},{"_317":4645,"_53":4951,"_321":4953},{"_55":4952},"cs04bc1b51ce1fe529","apply-for-selling-rights",{"_324":4955},{"_27":4956,"_53":4957,"_119":4959},"Apply for selling rights for medical devices in the Netherlands",{"_55":4958},"cs75e7d0ae4ff2937a","

To obtain selling rights for medical aids, you must ensure that all your medical devices have the correct certification and documentation. This means:

Every medical device must have a CE mark on its packaging;
Every medical device must have a Declaration of Conformity in which the manufacturer/importer declares that the item has been deemed safe by a notified body;
You ensure that you have the correct certification and documentation for each item;

If your item does not have a CE mark and/or Declaration of Conformity? Then the item is not suitable for selling via our platform.

Then, apply for selling rights by following these steps:

Clean up your product range before applying by removing items from your offer that do not meet the above requirements;
Send the following information (completed) as an application for selling rights to healthassortment@bol.com; (If you are applying for these rights for multiple accounts? Then repeat steps A through D for the other accounts.)
A. Seller account name
B. Retailer ID
C. Application date
D. Seller email address
E. Selling rights for: Medical Devices Netherlands
F. ‘Yes, I agree to the additional terms and conditions ‘Conditions of Use Professional Sales via bol’ for selling rights
We will select 10 items from your offer for a sample check;
These 10 items will be sent to you by email in response to your application;
You will send a photo of the CE mark and a valid Declaration of Conformity for these 10 items;
We will check the CE mark and the Declaration of Conformity;
- Do they meet the requirements? Then you will receive selling rights for medical devices in the Netherlands;
- Do they not meet the requirements? Then we cannot grant selling rights.
You will be informed by email about the outcome of your application.

Once you have received selling rights, medical devices may be offered. Selling rights are checked periodically. Ensure that you can provide a Declaration of Conformity and CE documents for all your medical devices at all times.

",{"_315":4961},{"_317":718,"_53":4962,"_321":4964},{"_55":4963},"cs751e6e44409dc14f","frequently-asked-questions",{"_715":4966},{"_717":4967,"_53":4968,"_721":118,"_722":4970},"Frequently asked questions about the selling rights process for Medical Devices",{"_55":4969},"cs1089c5dadc71585f",[4971,4979,4989,4997,5005,5013,5021],{"_852":4972},{"_854":4973,"_53":4974,"_858":4976,"_340":4977},"Which evidence/documentation do I need to provide?",{"_55":4975},"cs97ec169d72131e15","

A Declaration of Conformity and valid CE proof. What a Declaration of Conformity must exactly comply with can be found in the white paper. This is also available on the Partnerplatform.

",{"_39":4978,"_37":38},{"_27":118,"_42":118},{"_852":4980},{"_854":4981,"_53":4982,"_858":4984,"_340":4985},"Which items are part of the (re)check?",{"_55":4983},"csd9331fb110a5cea3","

All your items that are medical devices and are available via our platform are part of the (re)check process. On the Partnerplatform you can see all the product categories this includes.
So, ensure that your offer is always in order and that you have the required documentation for the items you offer, or can request it from the supplier(s).

",{"_39":4986,"_37":57},{"_27":4987,"_42":4988},"Medical devices","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/gezondheid/medische-hulpmiddelen-belgie-fagg/",{"_852":4990},{"_854":4991,"_53":4992,"_858":4994,"_340":4995},"What if, during the (re)check, you selected an item that (afterwards) turns out not to be a medical device?",{"_55":4993},"cs0dfd12db3d029cc0","This can happen, in which case it is important to inform us about it as soon as possible so that we can request a new (random) item as a replacement. For this new item, you will get the same number of days as for the others, so make sure to report it on time. Additionally, it's important to place the item in the correct product category to prevent this from happening again.",{"_39":4996,"_37":38},{"_27":118,"_42":118},{"_852":4998},{"_854":4999,"_53":5000,"_858":5002,"_340":5003},"How much time do I have for the (re)check?",{"_55":5001},"cscb739f8680bcda20","You have 15 working days to provide the requested documentation, after which we will assess it and provide feedback on the outcome of the (re)check. If they do not meet the requirements, you will get a second chance where we will request new items. For this, you will have 10 working days to provide the requested documentation. If the documents still do not meet the requirements, you will lose your selling rights.",{"_39":5004,"_37":38},{"_27":118,"_42":118},{"_852":5006},{"_854":5007,"_53":5008,"_858":5010,"_340":5011},"Can I view the status of my (re)check process?",{"_55":5009},"cs11b0881b1af7a31f","There is no dashboard available to view this; you will be kept informed of the progress through contact with our specialists.",{"_39":5012,"_37":38},{"_27":118,"_42":118},{"_852":5014},{"_854":5015,"_53":5016,"_858":5018,"_340":5019},"When can I expect the next re-check?",{"_55":5017},"csc8e4c65497380867","We do not make announcements about that because your offer must always be in order.",{"_39":5020,"_37":38},{"_27":118,"_42":118},{"_852":5022},{"_854":5023,"_53":5024,"_858":5026,"_340":5027},"What determines when another (re)check of my selling rights takes place?",{"_55":5025},"cs8989798df07028c5","We have determined several factors that collectively determine the frequency of the re-check of your offer for medical devices. We do not make statements about the factors that influence this frequency.",{"_39":5028,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[5032,5033,5034,5035,5036,5037,5038,5039],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-medical-devices-netherlands","Medical devices Netherlands","2026-02-24T15:26:15.431Z","blta611d5daf3ca3fa9","/en/idp/selling-rights-medical-devices-netherlands",{"_162":5046,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.250Z",{"_55":5048},"cs59d907a63048f8ab",{"_102":5050,"_53":5091},[5051],{"_105":240,"_55":5052,"_90":108,"_92":5053,"_94":38,"_88":368,"_95":5054,"_97":178,"_113":38,"_114":5055,"_246":5056,"_116":5075,"_208":118,"_120":5076,"_122":5077,"_27":5086,"_154":2799,"_156":5087,"_158":200,"_39":5088,"_160":5089},"blt62de16f460572da8",{},"2026-01-12T15:41:12.555Z","Here you will find information about selling medicines in the Netherlands.",[5057,5062,5070],{"_324":5058},{"_27":118,"_53":5059,"_119":5061},{"_55":5060},"cs5f71d070b00e1c8e","

Medicines Netherlands

A medicine is a drug containing a substance or a combination of substances intended to have a specific effect on the body. The effect can be curative, symptom-relieving (e.g., pain relief), or preventive against diseases.

Some medicines are available without a prescription and can be sold in general locations (e.g., supermarkets). These are general sales (AV) medicines. Most medicines are pharmacy and drugstore-only (UAD) medicines. UAD medicines may only be sold in pharmacies and drugstores where professional advice on the medicine is available.

Applying for sales rights for medicines in the Netherlands

Do you want to offer AV and UAD medicines on the Dutch market via bol? Then it is mandatory to have sales rights for your selling account(s). When applying for sales rights, you must also agree to the additional conditions for sales rights.

Applying for sales rights for medicinal products in the Netherlands

Would you like to offer AV and UAD medicinal products via bol on the Dutch market? Then it is mandatory to have sales rights for your sales account(s). When applying for sales rights, you must also agree to the additional conditions for sales rights.

The following additional conditions apply to the sale of AV and UAD products (“Medicinal Products”):

The partner must have been active at bol for at least one (1) year and have successfully completed the Growth Period.
The partner must demonstrate a proven reputation and track record in the AV/UAD market. The required information will be specified during the application process (for example, aggregated sales data or an existing sales channel on another platform).
After holding sales rights for Medicinal Products (AV/UAD) for one (1) year, the partner may also sell stimulants via bol and may only offer the selected items as listed on the Partner Platform.
The partner must hold the CBD “Waarborgcertificaat Zelfzorg Online” for at least six (6) months.
The partner ensures they are always reachable for bol and responds within 24 hours to questions (including outside office hours and during weekends).
The partner is required to attend a meeting with bol’s Health Store Team once every six (6) months to discuss progress, questions, and potential issues.
The partner declares that the items are purchased and/or manufactured by a company established in the EU and that complies with European legislation.
The partner will comply with applicable laws and regulations and with the guidelines for responsible care from the CBD (Centraal Bureau Drogisterijbedrijven), which apply to the sale of Medicinal Products.
The partner is responsible for adhering to the applicable legislation regarding selling medicinal products on the bol platform. This means, among other things, that the partner is responsible for displaying mandatory information about the medicinal products offered, complying with advertising regulations (including Article 62 & Article 86 of the Medicines Act and the Dutch Advertising Code), and ensuring the availability of advice from a qualified druggist on working days and at least one weekend day.
The partner holds the required permit and must be registered and listed in the overview of online providers of medicines for AV/UAD medicinal products.
A CBD membership is mandatory, and the partner must comply with their guideline for responsible care. To this end, the partner must have successfully completed the CBD audit and must use the CBD database content (e.g., leaflets, dosage information). The partner will share the audit result with bol upon request.
Medicinal products may only be offered in the Netherlands; sales in Belgium are not permitted.
If a partner wants to offer a bundle of three (3) identical medicinal products, they must always also offer a single (1) unit. The reason is that consumers may not be encouraged to purchase more medicinal products than needed. Offering only bundles of three would leave consumers without the option to buy a single unit, which is against the law.
It is not permitted to sell UA (pharmacy‑only) or UR (prescription‑only) medicines on the bol platform.
The partner is at all times responsible for the content provided. Even if the partner does not have the buy button but their supplied content is live, they remain liable for the information shown with their products.
All deliveries to the customer are shipped directly by the partner and must consist solely of items the partner has in stock (no dropshipping).
It is not permitted to provide free samples of medicinal products, make direct or indirect price offers, issue vouchers, or offer volume discounts when selling medicinal products. The partner is fully responsible for complying with this.
Medicinal products may only be sold by a partner who employs a qualified druggist and makes this druggist available for customer advice on working days and at least one weekend day.

",{"_330":5063},{"_27":5064,"_53":5065,"_119":5067,"_336":4661,"_338":339,"_340":5068},"Please note!",{"_55":5066},"csfeaa12f8a6d14d65","

Sales rights can only be applied for after a successfully completed CBD registration, and not while the application with CBD is still pending.

",{"_39":5069,"_37":38},{"_27":118,"_42":118},{"_324":5071},{"_27":118,"_53":5072,"_119":5074},{"_55":5073},"cs768644a7623b1047","

How to apply for sales rights:

Send the information below (completed) as an application for sales rights to healthassortment@bol.com & gezondheid@bol.com. We will get back to your application as soon as possible.
A. Seller account name
B. Retailer ID
C. Application date
D. Sales email address
E. Are you applying for sales rights for 1 or more accounts? Fill in information A to D for each account.
F.'Yes, I agree to the Additional Terms and Conditions' for sales rights
G. ’Yes, I comply with the additional terms and conditions for the sale of AV and UAD medicines’
We will start processing your application.
We will request the following supporting documents from you to verify that you meet the requirements:
- CBD membership
- CBD Audit Report
- License(s) and registrations for the sale of AV/UAD medicines
- Availability of a qualified pharmacist, including the times during which the customer can call the qualified pharmacist.
You send the supporting documents back to us;
We will check the submitted documents. Do they meet the requirements? Then you will receive sales rights for AV/UAD medicines in the Netherlands. If they do not meet the requirements, we cannot grant sales rights.

Once you have received sales rights, Medicines may be offered. The sales rights are periodically checked. Ensure that you always comply with the additional terms and conditions.

",{"_27":118,"_119":118},[],[5078,5079,5080,5081,5082,5083,5084,5085],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-medicines-netherlands","2026-02-16T09:23:12.030Z","/en/idp/selling-rights-medicines-netherlands",{"_162":5090,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.335Z",{"_55":5092},"cseaa26b7c7b992361",{"_102":5094,"_53":5117,"_169":5119},[5095],{"_105":240,"_55":5096,"_90":108,"_92":5097,"_94":38,"_88":243,"_95":5098,"_97":178,"_113":38,"_114":5099,"_246":5100,"_116":5101,"_208":118,"_120":5102,"_122":5103,"_27":5112,"_154":2338,"_156":5113,"_158":98,"_39":5114,"_160":5115},"blt7460ba4be7200c49",{},"2026-01-12T09:23:45.610Z","Within the Baby theme, you'll find all information about sales rights for the different product categories. Choose your product category from the left-hand menu.\n",[],{"_27":118,"_119":118},[],[5104,5105,5106,5107,5108,5109,5110,5111],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-baby","2026-01-29T11:10:11.054Z","/en/idp/selling-rights-baby",{"_162":5116,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:18.479Z",{"_55":5118},"cs8684ef99a36a3d69",[5120,5186,5250,5315],{"_102":5121,"_53":5184},[5122],{"_105":240,"_55":5123,"_90":108,"_92":5124,"_94":38,"_88":5125,"_95":5126,"_97":178,"_113":38,"_114":5127,"_246":5128,"_116":5167,"_120":5168,"_122":5169,"_27":5178,"_154":5179,"_156":5180,"_158":701,"_39":5181,"_208":118,"_160":5182},"blt605f54ac31af5013",{},9,"2025-11-26T11:51:14.140Z","To continue ensuring the safety of our product range, an additional check applies within the safety gates category. Only brands pre-approved by bol can be sold via bol within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer for our customers.",[5129,5135,5140,5155,5161],{"_324":5130},{"_27":5131,"_53":5132,"_119":5134},"When do selling rights apply?",{"_55":5133},"cs6527d0d31259f090","

Naturally, we want customers who buy through bol to continue to do so - and so it is important to offer them a reliable and safe range together. Therefore, additional sales conditions apply to certain product groups and in some cases, there is a brand policy for selective distribution. Find out whether this also applies to your range on this page.

",{"_324":5136},{"_27":118,"_53":5137,"_119":5139},{"_55":5138},"csdc6f341776c52897","As a result, it is no longer permitted to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

Then you do not need sales rights to sell this brand. This brand has already been checked and may be offered within this category.

",{"_359":5141},{"_27":410,"_53":5142,"_119":118,"_364":38,"_365":5144,"_382":118},{"_55":5143},"cs9ef7ce12aeefd2a8",{"_55":5145,"_88":698,"_195":4431,"_27":5146,"_97":701,"_158":701,"_95":5147,"_156":5148,"_187":370,"_191":5149,"_193":5146,"_92":5150,"_185":38,"_120":5151,"_160":5152,"_39":5154},"blt7b05badaef5e0d75","27oktober_Allowed_brands_list_baby.xlsx","2025-11-26T09:52:44.795Z","2026-01-02T10:07:37.511Z","12626",{},[],{"_162":5153,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:43.174Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7b05badaef5e0d75/6926cdec68c0071788088c19/27oktober_Allowed_brands_list_baby.xlsx",{"_324":5156},{"_27":5157,"_53":5158,"_119":5160},"Is the brand you want to sell not listed on this page?",{"_55":5159},"cs1b0dae6357ca965f","

If the brand you want to sell within this product category is not in the list above, you must first apply for sales rights. Only after approval may you offer the brand within this category. Sales rights can only be requested if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
The registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. So, make sure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo must be on the item and/or the original packaging.
The branded item complies with the NEN-EN 19:30-2011 standard.
The content complies with the guidelines.
The brand must comply with the above points from the moment the item is added via bol.

Enter the brand name in the designated field when entering the content. This must be done in text, even if the brand is registered exclusively as a logo. It is not permitted to use a brand name that is not registered with BOIP, as no rights can be derived from it.

How do I apply for sales rights?

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the associated EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A weblink to the brand's registration number in BOIP.
Test report of the 2 items. Showing that the items comply with the NEN-EN 1930:2011 standard.

",{"_324":5162},{"_27":5163,"_53":5164,"_119":5166},"Submit application",{"_55":5165},"cs3a50966fd5212884","

By submitting an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully provided the above information and that the information supplied is correct.

",{"_27":118,"_119":118},[],[5170,5171,5172,5173,5174,5175,5176,5177],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-safety-gates","Safety gates","2026-02-24T13:41:51.113Z","/en/idp/selling-rights-safety-gates",{"_162":5183,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.330Z",{"_55":5185},"cs2f3b37b118895fdf",{"_102":5187,"_53":5248},[5188],{"_105":240,"_55":5189,"_90":108,"_92":5190,"_94":38,"_88":2746,"_95":5191,"_97":178,"_113":38,"_114":5192,"_246":5193,"_116":5232,"_208":118,"_120":5233,"_122":5234,"_27":5243,"_154":1500,"_156":5244,"_158":701,"_39":5245,"_160":5246},"bltcd209b153bc789a5",{},"2026-01-12T12:20:30.152Z","To continue ensuring the safety of our product range, an additional check applies within the playpen category. Only brands pre-approved by bol can be sold via bol within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer possible for our customers.",[5194,5198,5203,5216,5221,5227],{"_324":5195},{"_27":5131,"_53":5196,"_119":5134},{"_55":5197},"csd7a078b04b5ca57d",{"_324":5199},{"_27":118,"_53":5200,"_119":5202},{"_55":5201},"cs8326ed9e1f1c5ca2","

Because of this, it is no longer allowed to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

You do not need selling rights to sell via bol with this brand. This brand has already been checked and can be offered within this category.

",{"_359":5204},{"_27":410,"_53":5205,"_119":118,"_364":38,"_365":5207,"_382":118},{"_55":5206},"csc31c4608737a59aa",{"_55":5208,"_88":698,"_195":4431,"_27":5209,"_97":701,"_158":701,"_95":5210,"_156":5148,"_187":370,"_191":5149,"_193":5209,"_92":5211,"_185":38,"_120":5212,"_160":5213,"_39":5215},"blt891581f71fcb7afd","27oktober_Allowed_brands_list_baby-1.xlsx","2025-11-13T12:56:30.956Z",{},[],{"_162":5214,"_164":701,"_165":166,"_90":108},"2026-01-12T12:31:29.249Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt891581f71fcb7afd/6915d57ee4a3b0bab804f346/27oktober_Allowed_brands_list_baby-1.xlsx",{"_324":5217},{"_27":5157,"_53":5218,"_119":5220},{"_55":5219},"cs1c95a59f3c3acbc0","

If the brand you want to sell via bol within this product category is not in the list above, you must first apply for selling rights. Only after approval may you offer the brand within this category. Selling rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Therefore, ensure that your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo is on the item and/or the original packaging.
The branded item complies with the NEN-EN 12227:2010 standard.
The CE marking is present on the branded item.
The content complies with the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

",{"_324":5222},{"_27":5223,"_53":5224,"_119":5226},"How do I apply for selling rights?",{"_55":5225},"cs0da7f34f2d37b507","

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A weblink to the brand's registration number in BOIP.
Test report for the 2 items. This should show that the items comply with the NEN-EN 12227:2010 standard.
Declaration of Conformity.

",{"_324":5228},{"_27":5163,"_53":5229,"_119":5231},{"_55":5230},"csbef0d40a6542e761","

By sending an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

",{"_27":118,"_119":118},[],[5235,5236,5237,5238,5239,5240,5241,5242],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-playpens","2026-02-24T14:50:23.344Z","/en/idp/selling-rights-playpens",{"_162":5247,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.185Z",{"_55":5249},"cs36a21fb9cd79c2e5",{"_102":5251,"_53":5313},[5252],{"_105":240,"_55":5253,"_90":108,"_92":5254,"_94":38,"_88":368,"_95":5255,"_97":178,"_113":38,"_114":5256,"_246":5257,"_116":5296,"_208":118,"_120":5297,"_122":5298,"_27":5307,"_154":5308,"_156":5309,"_158":701,"_39":5310,"_160":5311},"bltd6dbd9e350aaa57f",{},"2026-01-19T14:50:26.513Z","To continue ensuring the safety of our product range, an additional check applies within the baby walker category. Only brands pre-approved by bol can be sold within this category. This extra safety measure has been implemented to guarantee the most reliable and safe offer for our customers.",[5258,5262,5267,5280,5285,5290],{"_324":5259},{"_27":5131,"_53":5260,"_119":5134},{"_55":5261},"cs06a716e1cf0672c7",{"_324":5263},{"_27":118,"_53":5264,"_119":5266},{"_55":5265},"csdc8735c703a149a1","As a result, it is no longer permitted to sell unbranded items in this category. To offer a brand, both the items and the associated content must comply with the brand guidelines. More information about these guidelines can be found on this page.

Is the brand you want to sell included in the list of approved brands below?

You do not need selling rights to sell this brand. This brand has already been checked and can be offered within this category.

",{"_359":5268},{"_27":410,"_53":5269,"_119":118,"_364":38,"_365":5271,"_382":118},{"_55":5270},"cs356c77a4d194d8db",{"_55":5272,"_88":698,"_195":4431,"_27":5273,"_97":701,"_158":701,"_95":5274,"_156":5148,"_187":370,"_191":5149,"_193":5273,"_92":5275,"_185":38,"_120":5276,"_160":5277,"_39":5279},"blt137992d735e9deda","27oktober_Allowed_brands_list_baby-2.xlsx","2025-11-17T08:48:15.017Z",{},[],{"_162":5278,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.726Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt137992d735e9deda/691ae14f46fce50428a447ba/27oktober_Allowed_brands_list_baby-2.xlsx",{"_324":5281},{"_27":5157,"_53":5282,"_119":5284},{"_55":5283},"cs772c08592e557499","

If the brand you want to sell within this product category is not in the list above, you must first apply for selling rights. Only after approval may you offer the brand within this category. Selling rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the brand owner's name and with GS1
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Please ensure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods specified.
The brand name and/or brand logo is on the item and/or the original packaging.
The branded item complies with the NEN-EN 1273:2005 standard.
The branded item has CE marking.
The content complies with the guidelines.
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the designated field when providing content. This must be done in text, even if the brand is registered exclusively as a logo. It is not permitted to use a brand name that is not registered with BOIP, as no rights can be derived from it.

",{"_324":5286},{"_27":5223,"_53":5287,"_119":5289},{"_55":5288},"cs1608fc089c97587d","

To reduce the application time for you as a partner, you only need to provide information for two items per brand. Send the following information to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the item packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A web link to the brand's registration number in BOIP.
Test report for the 2 items. This should show that the items comply with the NEN-EN 1273:2005 standard.
Declaration of conformity.

",{"_324":5291},{"_27":5292,"_53":5293,"_119":5295},"Send application",{"_55":5294},"csb3451c0b81e5aae3","

",{"_27":118,"_119":118},[],[5299,5300,5301,5302,5303,5304,5305,5306],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-baby-walkers","Baby walkers","2026-02-24T14:53:13.258Z","/en/idp/selling-rights-baby-walkers",{"_162":5312,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.945Z",{"_55":5314},"cs581826b5b9c033ae",{"_102":5316,"_53":5378},[5317],{"_105":240,"_55":5318,"_90":108,"_92":5319,"_94":38,"_88":1969,"_95":5320,"_97":178,"_113":38,"_114":5321,"_246":5322,"_116":5361,"_208":118,"_120":5362,"_122":5363,"_27":5372,"_154":5373,"_156":5374,"_158":701,"_39":5375,"_160":5376},"blt58a791498ab6b7b3",{},"2026-01-12T10:22:05.363Z","We have introduced this additional safety measure to guarantee the most reliable and safest possible range for our customers. Because of this, it’s no longer permitted to sell unbranded items within this product category. In order to be allowed to offer a brand, both the items and the relevant product information must comply with the brand guidelines. You can find more information about these guidelines on this page.",[5323,5327,5332,5345,5350,5356],{"_324":5324},{"_27":5131,"_53":5325,"_119":5134},{"_55":5326},"cs1c3cb85dba902e80",{"_324":5328},{"_27":118,"_53":5329,"_119":5331},{"_55":5330},"cs349d02c3115557c7","

Is the brand you want to sell listed in the approved brands list below?

You do not need sales rights to sell this brand. This brand has already been checked and can be offered within this category.

",{"_359":5333},{"_27":118,"_53":5334,"_119":118,"_364":38,"_365":5336,"_382":118},{"_55":5335},"cs8f81eed1e7ec3a3a",{"_55":5337,"_88":698,"_195":4431,"_27":5338,"_97":701,"_158":701,"_95":5339,"_156":5148,"_187":370,"_191":5149,"_193":5338,"_92":5340,"_185":38,"_120":5341,"_160":5342,"_39":5344},"blt5bf283ac37ed4dc7","27oktober_Allowed_brands_list_baby-3.xlsx","2025-11-13T12:24:56.917Z",{},[],{"_162":5343,"_164":701,"_165":166,"_90":108},"2026-01-12T10:43:04.207Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5bf283ac37ed4dc7/6915ce18a98f220082dd3681/27oktober_Allowed_brands_list_baby-3.xlsx",{"_324":5346},{"_27":5157,"_53":5347,"_119":5349},{"_55":5348},"csf7405b01226c0127","

If the brand you wish to sell within this product category is not listed above, you must first apply for sales rights. You may only offer the brand within this category after approval. Sales rights can only be applied for if the brand meets the following conditions:

The EAN is registered in the name of the brand owner and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods. Therefore, ensure your brand is registered for the correct class, which must be lower than 35.
The item must also be registered in this class with the correct goods.
The brand name and/or brand logo is on the item and/or original packaging.
The branded item complies with the NEN-EN 71-1, 71-2, 71-3, and 71-12 standards.
The CE marking is present on the branded item.
The content complies with the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

Enter the brand name in the designated field when entering the content. This must be done in text, even if the brand is registered exclusively as a figurative mark. It is not permitted to use a brand name that is not registered with BOIP. No rights can be derived from this.

",{"_324":5351},{"_27":5352,"_53":5353,"_119":5355},"How do I apply for sales rights?",{"_55":5354},"csba64eb9b95d70140","

To limit the application time for you as a partner, it is only necessary to provide information for two items per brand. Send the information below to productsafety@bol.com:

A list of 2 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
Images of the 2 items. Ensure that the product packaging, CE marking, and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB).
A web link to the brand's registration number in BOIP.
Test report for the 2 items. Showing that the items comply with NEN-EN 71-1, 71-2, 71-3, and 71-12 standards.
Declaration of conformity (Declaration of conformity).

",{"_324":5357},{"_27":5163,"_53":5358,"_119":5360},{"_55":5359},"cs37f52f7b0b87de86","

By submitting an application to the email address mentioned above, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

",{"_27":118,"_119":118},[],[5364,5365,5366,5367,5368,5369,5370,5371],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-teethers","Teething rings","2026-02-24T13:39:39.643Z","/en/idp/selling-rights-teethers",{"_162":5377,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:53.055Z",{"_55":5379},"csfed3cf92f72698b4",{"_102":5381,"_53":5405,"_169":5407},[5382],{"_105":240,"_55":5383,"_90":108,"_92":5384,"_94":38,"_88":184,"_95":5385,"_97":178,"_113":38,"_114":5386,"_246":5387,"_116":5388,"_208":118,"_120":5389,"_122":5390,"_27":5399,"_154":5400,"_156":5401,"_158":98,"_39":5402,"_160":5403},"bltdb45c71b36a0055f",{},"2026-01-15T14:09:18.568Z","Within the Clothing, accessories, and beauty theme, you'll find all the information you need about sales permissions or brand authorization. Choose your product category from the left menu. You can submit your request for selling rights or brand authorization via the button on the page in your seller account, unless otherwise specified.",[],{"_27":118,"_119":118},[],[5391,5392,5393,5394,5395,5396,5397,5398],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-clothing-accessories-and-beauty","Clothing, accessories, and beauty","2026-02-06T14:55:22.192Z","/en/idp/selling-rights-clothing-accessories-and-beauty",{"_162":5404,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:18.116Z",{"_55":5406},"csb908668b7220b747",[5408,5531,5660,5707,5739,5771,5803,5835,5896,5940],{"_102":5409,"_53":5529},[5410],{"_105":240,"_55":5411,"_90":108,"_92":5412,"_94":38,"_88":676,"_95":5413,"_97":178,"_113":38,"_114":5414,"_246":5415,"_116":5512,"_208":118,"_120":5513,"_122":5514,"_27":5523,"_154":5524,"_156":5525,"_158":806,"_39":5526,"_160":5527},"bltbb32f8009664aaa1",{},"2026-01-15T14:09:53.955Z","Find all information regarding selling rights for the Clothing and Shoes category here.",[5416,5420,5425,5433,5441,5449,5453,5468,5474,5479,5485,5491,5507],{"_315":5417},{"_317":4589,"_53":5418,"_321":283},{"_55":5419},"cs5c27c32c9e877f9d",{"_324":5421},{"_27":118,"_53":5422,"_119":5424},{"_55":5423},"cs177c7050a7ae027c","

Do you want to offer clothing and/or shoes? You can offer those items of the brands listed below. Would you like to offer another brand than the ones listed here? In that case, we ask you to show that the brand and your associated range comply with Dutch and/or Belgian laws and regulations as well as with the bol guidelines.

Is the brand you want to sell not listed on this page?

Offering a new brand
To offer a (private label) item from a brand that is not (yet) registered with bol, it must first be assessed by bol. You can submit a trademark (brand) authorisation request via the button below.

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_330":5426},{"_27":5427,"_53":5428,"_119":5430,"_336":337,"_338":339,"_340":5431},"Note 1",{"_55":5429},"cs51f00b07e0f62fd0","

Even if you’ve registered your trademark only as a logo, you’re expected to enter the brand name as text in the brand field of the product information.

",{"_39":5432,"_37":38},{"_27":118,"_42":118},{"_330":5434},{"_27":5435,"_53":5436,"_119":5438,"_336":337,"_338":339,"_340":5439},"Note 2",{"_55":5437},"csf5f2632d2bac3a13","

It’s not allowed to use a brand name that is not registered with BOIP.

",{"_39":5440,"_37":38},{"_27":118,"_42":118},{"_4412":5442},{"_340":5443,"_53":5447},{"_39":5444,"_37":57},{"_27":5445,"_42":5446},"Apply for selling rights for clothing here","https://www.bol.com/sdd/sellingrights/kleding",{"_55":5448},"csc09dce7713e98c07",{"_315":5450},{"_317":410,"_53":5451,"_321":411},{"_55":5452},"cs802525540894d0f4",{"_359":5454},{"_27":410,"_53":5455,"_119":118,"_364":38,"_365":5457,"_382":118},{"_55":5456},"cs9722466abf28944c",{"_55":5458,"_88":698,"_27":5459,"_195":5460,"_97":806,"_158":806,"_95":5461,"_156":5461,"_187":370,"_191":5462,"_193":5459,"_92":5463,"_185":38,"_120":5464,"_160":5465,"_39":5467},"blteb34e1ad98dba13f","1512_fashion_Brands.xlsx","blt00d43fbb03520d2f","2026-03-24T10:03:38.086Z","99709",{},[],{"_162":5466,"_164":806,"_165":166,"_90":108},"2026-03-24T10:04:24.383Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blteb34e1ad98dba13f/69c2617a64a63611e63dae5f/1512_fashion_Brands.xlsx",{"_315":5469},{"_317":5470,"_53":5471,"_321":5473},"New Balance",{"_55":5472},"cs6fc7334431e0cf40","conditions-new-balance",{"_324":5475},{"_27":5470,"_53":5476,"_119":5478},{"_55":5477},"cs32b19039caabb169","

To offer the full New Balance footwear range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, request selling rights by clicking the button below.

By submitting an application by clicking the button below, you agree to the terms and conditions and declare that all information provided is true and accurate.

",{"_315":5480},{"_317":5481,"_53":5482,"_321":5484},"adidas",{"_55":5483},"csba7d8ddc85ec0ba5","conditions-adidas",{"_324":5486},{"_27":5487,"_53":5488,"_119":5490},"Adidas",{"_55":5489},"cs6608b9ab63efcbec","

To sell Adidas items, you need selling rights. Adidas may only be offered by selective distributors within certain categories. The list below indicates for which categories selective distribution applies to Adidas.

",{"_359":5492},{"_27":5493,"_53":5494,"_119":118,"_364":38,"_365":5496,"_382":118},"adidas Categories with Selective Distribution",{"_55":5495},"cs5b2e9b00ff6823fb",{"_55":5497,"_88":698,"_195":699,"_27":5498,"_97":701,"_158":701,"_95":5499,"_156":5499,"_187":370,"_191":5500,"_193":5501,"_92":5502,"_185":38,"_120":5503,"_160":5504,"_39":5506},"bltb753c7a4da9b7867","Adidas_categorieen_SD_0103 (1).xlsx","2026-02-19T10:00:22.261Z","21416","Adidas_categorieen_SD_0103_(1).xlsx",{},[],{"_162":5505,"_164":701,"_165":166,"_90":108},"2026-02-19T14:39:08.055Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb753c7a4da9b7867/6996df363300950008abcad8/Adidas_categorieen_SD_0103_(1).xlsx",{"_324":5508},{"_27":118,"_53":5509,"_119":5511},{"_55":5510},"csf8286cef021ac945","

If you can demonstrate that you are a selected distributor, you can contact Adidas via marketplace.management@adidas.com.

Are you not a selected distributor, but would you like to become one for selling via bol? In that case, you can also contact Adidas via marketplace.management@adidas.com. Please indicate that it concerns selective distribution for bol.

",{"_27":118,"_119":118},[],[5515,5516,5517,5518,5519,5520,5521,5522],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-clothing-and-shoes","Clothing & Shoes","2026-03-24T10:04:18.681Z","/en/idp/selling-rights-clothing-and-shoes",{"_162":5528,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.956Z",{"_55":5530},"csf961a65074c99a5d",{"_102":5532,"_53":5658},[5533],{"_105":240,"_55":5534,"_90":108,"_92":5535,"_94":38,"_88":1969,"_95":5536,"_97":178,"_113":38,"_114":5537,"_246":5538,"_116":5641,"_208":118,"_120":5642,"_122":5643,"_27":5652,"_154":5653,"_156":5654,"_158":98,"_39":5655,"_160":5656},"blt40f08e6666afc2aa",{},"2026-01-22T11:41:01.602Z","Find all information regarding selling rights for the Jewellery, Jewels and Watches category here.",[5539,5544,5550,5556,5564,5579,5585,5591,5606,5612,5618,5627,5634],{"_324":5540},{"_27":118,"_53":5541,"_119":5543},{"_55":5542},"csf62a616f478e803d","

We want to guarantee the authenticity of certain brands on our platform. That's why, as a partner, you need selling rights for these brands. There are 3 options for this. Read through the options to understand what you need to do to offer a specific brand.

",{"_315":5545},{"_317":5546,"_53":5547,"_321":5549},"Specific A-brands",{"_55":5548},"cs16616f6500cea6f8","a-brands",{"_324":5551},{"_27":5552,"_53":5553,"_119":5555},"1. Do you want to sell jewellery, jewels, and/or watches from specific A-brands?",{"_55":5554},"csc4e89e74ab24634e","

An agreement has been made with the brand owner that the product range of the brand in question can only be offered via bol by authorised providers. For selective distribution, the brand owner applies objective criteria that all providers must meet. This is only possible if you can demonstrate that your product range has been obtained via an official distribution channel of the brand in question. Which brands does this apply to? You can see this in the list below. If this is the case, request selling rights via the button below.

By submitting a request by clicking the button below, you agree to the terms and conditions and declare that all information provided has been filled in truthfully and is correct.

",{"_4412":5557},{"_340":5558,"_53":5562},{"_39":5559,"_37":38},{"_27":5560,"_42":5561},"Request selling rights for A-brands here","https://www.bol.com/sdd/sellingrights/sieraden-juwelen-en-horloges",{"_55":5563},"cs61f0c3568ecbb522",{"_359":5565},{"_27":5566,"_53":5567,"_119":118,"_364":38,"_365":5569,"_382":118},"A-brands",{"_55":5568},"csc5f7303cfe381dd1",{"_55":5570,"_88":698,"_27":5571,"_195":4431,"_97":98,"_158":98,"_95":5572,"_156":5572,"_187":370,"_191":5573,"_193":5571,"_92":5574,"_185":38,"_120":5575,"_160":5576,"_39":5578},"blt2925604ded7f4529","Merken_Sieraden_Authorised_extraverkooprechten-01112023-EN.xlsx","2026-02-17T15:22:11.934Z","10962",{},[],{"_162":5577,"_164":98,"_165":166,"_90":108},"2026-02-17T15:22:36.931Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2925604ded7f4529/699487a34c0d960008e81c80/Merken_Sieraden_Authorised_extraverkooprechten-01112023-EN.xlsx",{"_315":5580},{"_317":5581,"_53":5582,"_321":5584},"Approved brands",{"_55":5583},"cscdff6c9b3d76111f","approved-brands",{"_324":5586},{"_27":5587,"_53":5588,"_119":5590},"2. Is the brand you want to sell listed in the approved brands list?",{"_55":5589},"csb683952e267fdc0b","

You do not need selling rights to sell this brand. Please note, brands mentioned in the list below that also appear in the A-brands list above can only be added if you have requested selling rights for that specific A-brand.

",{"_359":5592},{"_27":5581,"_53":5593,"_119":118,"_364":38,"_365":5595,"_382":118},{"_55":5594},"cscde46118b9f16b2b",{"_55":5596,"_88":698,"_195":4431,"_27":5597,"_97":701,"_158":701,"_95":5598,"_156":5599,"_187":370,"_191":5600,"_193":5597,"_92":5601,"_185":38,"_120":5602,"_160":5603,"_39":5605},"bltfecc59fe212b9aee","1512Merken_Merkbeleid_SieradenHorloges.xlsx","2025-11-24T14:28:30.176Z","2026-01-02T10:02:49.819Z","53166",{},[],{"_162":5604,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.643Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfecc59fe212b9aee/69246b8ec70b830fde9bde4c/1512Merken_Merkbeleid_SieradenHorloges.xlsx",{"_315":5607},{"_317":5608,"_53":5609,"_321":5611},"Request brand",{"_55":5610},"csbb2e41ef2713a68b","request-brand",{"_324":5613},{"_27":5614,"_53":5615,"_119":5617},"3. Is the brand you want to sell not mentioned on this page?",{"_55":5616},"csc56de8860b947d33","

Offering a new jewellery brand
To offer a (private label) brand item from a jewellery brand that is not yet known to bol, it must first be reviewed by bol. You can submit a brand authorisation request via the button below.

If your brand item meets the requirements below, you can request brand authorisation.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The jewellery brand is registered in the correct product category. Click here to check if your brand is registered in the correct product category.
The item must also be registered in this product category with a mention of the correct goods.
Items must have an official GS1-EAN.
The content meets the guidelines.
Your brand must meet the above points from the moment the item is added to bol.

",{"_330":5619},{"_27":5620,"_53":5621,"_119":5623,"_336":337,"_338":5624,"_340":5625},"Please note",{"_55":5622},"cs5fe0bb8c9b2753d5","

Even if you have registered your brand only as a figurative mark, you should enter the brand name as text in the brand field of the content.

","grey",{"_39":5626,"_37":38},{"_27":118,"_42":118},{"_330":5628},{"_27":5620,"_53":5629,"_119":5631,"_336":337,"_338":5624,"_340":5632},{"_55":5630},"csef8ee3e57f61c1dc","

It is not allowed to use a brand name that is not registered with BOIP.

",{"_39":5633,"_37":38},{"_27":118,"_42":118},{"_4412":5635},{"_340":5636,"_53":5639},{"_39":5637,"_37":38},{"_27":5638,"_42":5561},"Request selling rights for jewellery here",{"_55":5640},"cs8b7c2abfe37301e3",{"_27":118,"_119":118},[],[5644,5645,5646,5647,5648,5649,5650,5651],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-jewelry-and-watches","Jewellery, Jewels and Watches","2026-02-17T15:22:32.661Z","/en/idp/selling-rights-jewelry-and-watches",{"_162":5657,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.366Z",{"_55":5659},"cs2bacd313417940e9",{"_102":5661,"_53":5705},[5662],{"_105":240,"_55":5663,"_90":108,"_92":5664,"_94":38,"_88":2746,"_95":5665,"_97":178,"_113":38,"_114":5666,"_246":5667,"_116":5688,"_208":118,"_120":5689,"_122":5690,"_27":5699,"_154":5700,"_156":5701,"_158":701,"_39":5702,"_160":5703},"blt56c8ba82de2a3e58",{},"2026-01-12T12:47:28.149Z","Read all about selling rights for the product range of Rimmel London, Max Factor, and Lancaster here.",[5668,5674,5680],{"_324":5669},{"_27":5670,"_53":5671,"_119":5673},"Rimmel London & Max Factor",{"_55":5672},"csf20090691f9be56c","

To sell the complete Rimmel London and Max Factor range, you need selling rights. If you do not yet have these rights and would like to sell items from either of these brands, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list are present.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the product packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you want to apply for sales rights for another seller account directly as well? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Send application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have filled in the above information truthfully and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and terms and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_324":5675},{"_27":5676,"_53":5677,"_119":5679},"Lancaster",{"_55":5678},"cs0453f64ca281512f","

The Lancaster brand may only be offered by selective distributors. For selective distribution, the brand owner, in this case the Lancaster brand, applies objective criteria that all distributors must meet. For partners who are not selective distributors, offers of the Lancaster brand will be taken offline.

",{"_4412":5681},{"_340":5682,"_53":5686},{"_39":5683,"_37":57},{"_27":5684,"_42":5685},"Request sales rights for Lancaster here","https://www.bol.com/sdd/sellingrights/lancaster",{"_55":5687},"csed5f575020fa853b",{"_27":118,"_119":118},[],[5691,5692,5693,5694,5695,5696,5697,5698],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-coty","Coty (& Lancaster)","2026-02-24T13:38:15.522Z","/en/idp/selling-rights-coty",{"_162":5704,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:53.044Z",{"_55":5706},"cs25d344acd2885841",{"_102":5708,"_53":5737},[5709],{"_105":240,"_55":5710,"_90":108,"_92":5711,"_94":38,"_88":184,"_95":5712,"_97":178,"_113":38,"_114":5713,"_246":5714,"_116":5720,"_208":118,"_120":5721,"_122":5722,"_27":5731,"_154":5732,"_156":5733,"_158":701,"_39":5734,"_160":5735},"bltcaf90e6b1b9a4531",{},"2026-01-15T07:54:27.661Z","As of November 1, 2023, selling rights apply to the entire KEVIN.MURPHY product range.",[5715],{"_324":5716},{"_27":118,"_53":5717,"_119":5719},{"_55":5718},"csc628efba24d90029","

For partners currently offering the product range but without selling rights, a sell-out period applies to existing stock. The sell-out period is 1 month for each year the partner has been active on the respective seller account. Do you want to continue selling the product range after this sell-out period? Then quickly apply for selling rights by sending the documents below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with their corresponding EANs from the previously uploaded list appear.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the product packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully provided the above information and that the information provided is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms must be made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_27":118,"_119":118},[],[5723,5724,5725,5726,5727,5728,5729,5730],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"selling-rights-kevin-murphy","KEVIN.MURPHY","2026-02-24T14:48:55.286Z","/en/idp/selling-rights-kevin-murphy",{"_162":5736,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.725Z",{"_55":5738},"cs26226b81b3f63d05",{"_102":5740,"_53":5769},[5741],{"_105":240,"_55":5742,"_90":108,"_92":5743,"_94":38,"_88":184,"_95":5744,"_97":178,"_113":38,"_114":5745,"_246":5746,"_116":5752,"_208":118,"_120":5753,"_122":5754,"_27":5763,"_154":5764,"_156":5765,"_158":98,"_39":5766,"_160":5767},"blt69c1d85f7decc369",{},"2026-01-22T11:40:52.736Z","Find all information here regarding selling rights for the Shea Moisture product range.",[5747],{"_324":5748},{"_27":118,"_53":5749,"_119":5751},{"_55":5750},"cse437d29315c38d2f","To sell the complete Shea Moisture range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including their corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with their corresponding EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If yes, what is the sales account number of the seller account for which you wish to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[5755,5756,5757,5758,5759,5760,5761,5762],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-shea-moisture","Shea Moisture","2026-02-24T13:14:30.115Z","/en/idp/selling-rights-shea-moisture",{"_162":5768,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:53.079Z",{"_55":5770},"cs9aa004204e01f02f",{"_102":5772,"_53":5801},[5773],{"_105":240,"_55":5774,"_90":108,"_92":5775,"_94":38,"_88":110,"_95":5776,"_97":178,"_113":38,"_114":5777,"_246":5778,"_116":5784,"_208":118,"_120":5785,"_122":5786,"_27":5795,"_154":5796,"_156":5797,"_158":98,"_39":5798,"_160":5799},"blta050079a4d255c87",{},"2026-01-12T12:20:09.956Z","As of April 29, 2025, sales rights apply to the entire Biodermal product range.",[5779],{"_324":5780},{"_27":118,"_53":5781,"_119":5783},{"_55":5782},"cs898c9fc6c1fa61f2","

To sell the complete Biodermal range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list are present.
Black out the purchase prices for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and terms has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[5787,5788,5789,5790,5791,5792,5793,5794],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-biodermal","Biodermal","2026-02-24T14:13:09.190Z","/en/idp/selling-rights-biodermal",{"_162":5800,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.974Z",{"_55":5802},"cs6a429f2f9af484f4",{"_102":5804,"_53":5833},[5805],{"_105":240,"_55":5806,"_90":108,"_92":5807,"_94":38,"_88":1969,"_95":5808,"_97":178,"_113":38,"_114":5809,"_246":5810,"_116":5816,"_208":118,"_120":5817,"_122":5818,"_27":5827,"_154":5828,"_156":5829,"_158":701,"_39":5830,"_160":5831},"blta6740a9b44d65981",{},"2026-01-19T15:44:48.653Z","Find all information here regarding selling rights for the Nanolash product range.",[5811],{"_324":5812},{"_27":118,"_53":5813,"_119":5815},{"_55":5814},"csdaa498cff9ca281b","

To sell the complete Nanolash range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 products you wish to offer, including the corresponding EANs (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
Your 2 most recent purchase invoices, showing the products and the corresponding EANs from the previously uploaded list. Please make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
At least 3 self-taken photos of 3 products from the previously uploaded list and invoices. Ensure that the product packaging and EANs are clearly visible in the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum size of 10 MB).
Would you also like to apply for sales rights for another sales account? If so, what is the sales account number for which you would like to request this right?
Submit your application. By submitting an application to the email address below, you agree to the terms and conditions and confirm that the above information has been truthfully completed and that the provided information is correct.

Confidential or (competitively) sensitive information, such as purchase prices, quantities, and conditions, must be made unreadable. Only then can we process your application.

Send the above documents via email to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[5819,5820,5821,5822,5823,5824,5825,5826],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-nanolash","Nanolash","2026-02-24T14:40:54.848Z","/en/idp/selling-rights-nanolash",{"_162":5832,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.275Z",{"_55":5834},"cs26de7b1da1c0f383",{"_102":5836,"_53":5894},[5837],{"_105":240,"_55":5838,"_90":108,"_88":1969,"_92":5839,"_94":38,"_95":5840,"_97":178,"_113":38,"_114":5841,"_246":5842,"_116":5877,"_208":118,"_120":5878,"_122":5879,"_27":5888,"_154":5889,"_156":5890,"_158":98,"_39":5891,"_160":5892},"bltb13c2fa99bd3a8ee",{},"2026-01-21T15:20:44.134Z","Find all information regarding sales rights for the Perfume category here. ",[5843,5848,5854,5869],{"_324":5844},{"_27":118,"_53":5845,"_119":5847},{"_55":5846},"cs2c86f210f8c37843","

To offer certain A-brands within the Eau de Parfum, Eau de Toilette, and Eau de Cologne categories, you need sales rights. If you do not yet have these rights and wish to sell items from the brands listed below within these categories, please request sales rights by submitting the following documents:

A list of at least 3 items you wish to offer, including their EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with their EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices and conditions has been made unreadable. Only then can we process your application. Send the above documents in an email to: verkooprechten@bol.com

",{"_324":5849},{"_27":5850,"_53":5851,"_119":5853},"Lattafa, Creed en French Avenue",{"_55":5852},"cs142a875666e50261","

You need selling rights to sell A-brand perfumes Lattafa, Creed and French Avenue.

If you’re currently selling 1 of these perfumes, a sell-out period applies. The sell-out period is 1 month per year that your seller account has been active, with a maximum of 6 months. We round up the sell-out period, which means that if you’ve been active for 2 years and 1 month, we’ll round up to 3 years. If you want to continue to sell these items, apply for selling rights before April 17th.

",{"_359":5855},{"_27":410,"_53":5856,"_119":118,"_364":38,"_365":5858,"_382":118},{"_55":5857},"csa24d3521e17f2ae5",{"_55":5859,"_88":698,"_27":5860,"_195":5861,"_97":806,"_158":806,"_95":5862,"_156":5862,"_187":370,"_191":5863,"_193":5860,"_92":5864,"_185":38,"_120":5865,"_160":5866,"_39":5868},"blt26faacb982871368","Parfum2303.xlsx","bltd766beee5e85ea64","2026-03-23T15:12:52.881Z","10359",{},[],{"_162":5867,"_164":806,"_165":166,"_90":108},"2026-03-23T15:15:30.046Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt26faacb982871368/69c15874c3007532a38929c4/Parfum2303.xlsx",{"_330":5870},{"_27":5064,"_53":5871,"_119":5873,"_336":337,"_338":339,"_340":5874},{"_55":5872},"csb699f04403d34ee4","

Please ensure you are aware of the legal requirements for selling cosmetics. This also applies to selling perfume. Read carefully what this entails by clicking the button below.

",{"_39":5875,"_37":38},{"_27":5876,"_42":4105},"Legal requirements for cosmetics",{"_27":118,"_119":118},[],[5880,5881,5882,5883,5884,5885,5886,5887],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sales-rights-perfume","Perfume","2026-04-14T08:34:45.957Z","/en/idp/sales-rights-perfume",{"_162":5893,"_164":98,"_165":166,"_90":108},"2026-04-14T08:34:49.611Z",{"_55":5895},"cs9644d8194d370364",{"_102":5897,"_53":5938},[5898],{"_105":240,"_55":5899,"_90":108,"_92":5900,"_94":38,"_88":1969,"_95":5901,"_97":178,"_113":38,"_114":5902,"_246":5903,"_116":5921,"_208":118,"_120":5922,"_122":5923,"_27":5932,"_154":5933,"_156":5934,"_158":701,"_39":5935,"_160":5936},"blt500e402b4cceb0b5",{},"2026-01-27T14:14:02.196Z","To sell the complete Montale/Mancera range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.",[5904,5908,5913],{"_324":5905},{"_27":5131,"_53":5906,"_119":5134},{"_55":5907},"cs5884ba3cedae081e",{"_324":5909},{"_27":118,"_53":5910,"_119":5912},{"_55":5911},"csc49f829400305133","

A list of at least 3 items you wish to offer, including their corresponding EANs.
Please also indicate for which brands you are applying for sales rights (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with their corresponding EANs from the previously uploaded list appear.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for sales rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this sales right?
Submit application. By submitting an application to the email address below, you agree to the terms and conditions and declare that you have truthfully provided the above information and that the information provided is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_330":5914},{"_27":5064,"_53":5915,"_119":5917,"_336":337,"_338":339,"_340":5918},{"_55":5916},"cs3f66311bee23dd68","

Please ensure you are aware of the legal requirements for selling cosmetics. This also applies to the sale of perfume. Read carefully what this entails via the following button.

",{"_39":5919,"_37":57},{"_27":5876,"_42":5920},"https://partnerplatform.bol.com/en/need-help/offer/assortment-policy/personal-care-fashion/beauty-personal-care/",{"_27":118,"_119":118},[],[5924,5925,5926,5927,5928,5929,5930,5931],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-montale-mancera","Montale/Mancera","2026-02-24T13:35:27.653Z","/en/idp/selling-rights-montale-mancera",{"_162":5937,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.113Z",{"_55":5939},"cs274035f0dd07bcc6",{"_102":5941,"_53":5970},[5942],{"_105":240,"_55":5943,"_88":1969,"_90":108,"_92":5944,"_94":38,"_95":5945,"_97":178,"_113":38,"_114":5946,"_246":5947,"_116":5953,"_208":118,"_120":5954,"_122":5955,"_27":5964,"_154":5965,"_156":5966,"_158":98,"_39":5967,"_160":5968},"bltf3bc6265b14a031e",{},"2026-01-22T11:39:52.473Z","Find all information about selling rights for the Satisfyer product range here. ",[5948],{"_324":5949},{"_27":118,"_53":5950,"_119":5952},{"_55":5951},"cs3a803adae6e15bec","To offer the full Satisfyer product range, you need selling rights. If you don't have these rights yet and want to sell items from this brand, please request selling rights by sending the documents below.

A list of at least 3 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, showing the items with the corresponding EANs from the previously uploaded list.
Please make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit application. By sending an application to the email address below, you agree to the terms and conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or (competition-sensitive) information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your application.

Send the above documents in an email to: verkooprechten@bol.com",{"_27":118,"_119":118},[],[5956,5957,5958,5959,5960,5961,5962,5963],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"satisfyer-selling-rights","Satisfyer","2026-04-14T08:34:00.322Z","/en/idp/satisfyer-selling-rights",{"_162":5969,"_164":98,"_165":166,"_90":108},"2026-04-14T08:34:04.052Z",{"_55":5971},"cs79d09d342eef85ec",{"_102":5973,"_53":6000,"_169":6002},[5974],{"_105":240,"_55":5975,"_90":108,"_92":5976,"_94":38,"_88":184,"_95":5977,"_97":4557,"_113":38,"_114":5978,"_246":5979,"_116":5980,"_208":5981,"_120":5982,"_122":5983,"_27":5994,"_154":5995,"_156":5996,"_158":4557,"_39":5997,"_160":5998},"bltab6e143e2ba3a7e6",{},"2026-04-08T12:29:45.596Z","In order to sell via bol, you need selling rights for some brands and items.",[],{"_27":118,"_119":118},"Request selling rights for personal care items",[],[5984,5985,5986,5987,5988,5989,5990,5991,5992,5993],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-personal-care","Personal care","2026-04-08T13:20:17.875Z","/en/idp/selling-rights-personal-care",{"_162":5999,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.286Z",{"_55":6001},"cs519684c45ed4a328",[6003],{"_102":6004,"_53":6044},[6005],{"_105":240,"_55":6006,"_90":108,"_92":6007,"_94":38,"_88":1969,"_95":6008,"_97":4557,"_113":38,"_114":6009,"_246":6010,"_116":6024,"_208":6025,"_120":6026,"_122":6027,"_27":6038,"_154":6039,"_156":6040,"_158":4557,"_39":6041,"_160":6042},"bltbb1797bc7b9ffbf0",{},"2026-04-08T09:20:04.063Z","If you want to sell Philips Sonicare and Oral-B brush heads via bol, you need selling rights. We introduced these selling rights to keep our platform safe and reliable.",[6011,6017],{"_324":6012},{"_27":6013,"_53":6014,"_119":6016},"Sell-out period",{"_55":6015},"csec763844cfe3d723","

For existing partners who currently offer brush heads, a sell-out period applies. The sell-out period is 1 month for every year you’ve been active on your seller account, with a maximum of 6 months.
We round the sell-out period up. If you’ve been active for 2 years and 1 month, for example, your sell-out period is 3 months. You can then sell your assortment until 15 July 2026. If you’d like to continue selling these items, it’s important that you apply for new selling rights before this date.

",{"_278":6018},{"_278":6019,"_53":6022},[6020],{"_55":6021,"_105":283},"blta9a6d6065739f4b7",{"_55":6023},"cs69b0f3b26e54806d",{"_27":118,"_119":118},"Request selling rights for Oral-B and Philips Sonicare brush heads",[],[6028,6029,6030,6031,6032,6033,6034,6035,6036,6037],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-brush-heads","Oral-B & Philips Sonicare brush heads","2026-04-08T13:23:09.303Z","/en/idp/selling-rights-brush-heads",{"_162":6043,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:31:59.123Z",{"_55":6045},"cseb30117a72562f3c",{"_102":6047,"_53":6070,"_169":6072},[6048],{"_105":240,"_55":6049,"_90":108,"_92":6050,"_94":38,"_88":243,"_95":6051,"_97":178,"_113":38,"_114":6052,"_246":6053,"_116":6054,"_208":118,"_120":6055,"_122":6056,"_27":6065,"_154":2170,"_156":6066,"_158":701,"_39":6067,"_160":6068},"blt17154dada317e89d",{},"2026-01-22T11:41:07.430Z","Want to know more about selling toys via our platform? Within the 'Toys' theme, you'll find all information about selling rights or brand authorization. Choose your product category from the left menu. You submit the application for selling rights or brand authorization via the button on your seller account page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[6057,6058,6059,6060,6061,6062,6063,6064],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-toys","2026-01-27T09:04:43.779Z","/en/idp/selling-rights-toys",{"_162":6069,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.258Z",{"_55":6071},"csa591d5569648870d",[6073,6131,6172,6231,6285,6325],{"_102":6074,"_53":6129},[6075],{"_105":240,"_55":6076,"_90":108,"_92":6077,"_94":38,"_88":184,"_95":6078,"_97":178,"_113":38,"_114":6079,"_246":6080,"_116":6112,"_208":118,"_120":6113,"_122":6114,"_27":6123,"_154":6124,"_156":6125,"_158":98,"_39":6126,"_160":6127},"blt732927374e7e1583",{},"2026-01-14T10:58:34.722Z","Find all information regarding selling rights for the Hoverboards category here.",[6081,6086,6094,6098],{"_324":6082},{"_27":118,"_53":6083,"_119":6085},{"_55":6084},"csd4f4981951cf66ba","

It is possible to offer hoverboards from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and its product range comply with Dutch and Belgian laws and regulations and bol guidelines.

Hoverboards must meet the following requirements

Specifically for the hoverboard: Wma Machinery Directive (2006/42/EC)
Specifically for the power supply of the hoverboard: WEM Low Voltage Directive (2014/35/EU)
CE marking visible on the item and/or product packaging. See our assortment policy for more information. Here you will find more information about the CE marking and the necessary Technical documentation and EU declaration of conformity.
On the points below in accordance with the mentioned articles from the UL2272 standard (full UL certification also suffices)

",{"_4412":6087},{"_340":6088,"_53":6092},{"_39":6089,"_37":57},{"_27":6090,"_42":6091},"Request sales rights for Hoverboards here","https://www.bol.com/sdd/sellingrights/hoverboards",{"_55":6093},"csac31a27be0536588",{"_315":6095},{"_317":410,"_53":6096,"_321":411},{"_55":6097},"cs753de0b6e3baf7ea",{"_359":6099},{"_27":410,"_53":6100,"_119":118,"_364":38,"_365":6102,"_382":118},{"_55":6101},"cs724f61bf330027f3",{"_55":6103,"_88":698,"_195":699,"_27":6104,"_97":701,"_158":701,"_95":6105,"_156":6105,"_187":370,"_191":6106,"_193":6104,"_92":6107,"_185":38,"_120":6108,"_160":6109,"_39":6111},"bltf9753bc86ccf4fef","Merken_merkbeleid_hooverboards.xlsx","2025-11-14T13:24:03.661Z","10171",{},[],{"_162":6110,"_164":701,"_165":166,"_90":108},"2026-01-14T11:29:58.778Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9753bc86ccf4fef/69172d738c5f3b4a0103f1f9/Merken_merkbeleid_hooverboards.xlsx",{"_27":118,"_119":118},[],[6115,6116,6117,6118,6119,6120,6121,6122],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-hoverboards","Hoverboards","2026-01-29T11:13:55.859Z","/en/idp/selling-rights-hoverboards",{"_162":6128,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.352Z",{"_55":6130},"cs8bc1a0f700ce91b6",{"_102":6132,"_53":6170},[6133],{"_105":240,"_55":6134,"_90":108,"_92":6135,"_94":38,"_88":110,"_95":6136,"_97":178,"_113":38,"_114":6137,"_246":6138,"_116":6153,"_208":118,"_120":6154,"_122":6155,"_27":6164,"_154":6165,"_156":6166,"_158":98,"_39":6167,"_160":6168},"bltcdfab407cbb93c6e",{},"2026-01-12T14:56:35.835Z","Do you want to offer electric scooters (e-scooters) on our platform? Then you must demonstrate that the brand and its associated product range comply with Dutch and Belgian laws and regulations and bol guidelines. To determine whether the brand complies with bol guidelines and safety and quality requirements, we conduct a check.",[6139,6145],{"_324":6140},{"_27":6141,"_53":6142,"_119":6144},"Electric scooters must meet the following requirements:",{"_55":6143},"cs19d511b0d44e839f","

CE marking guidelines:

The electric scooter. Directive 2006/42/EC (Machinery Directive); and
The power supply of the electric scooter: Directive 2014/35/EU (Low Voltage Directive) for placing electrical equipment designed for use within certain voltage limits on the market.

This means that the CE marking must be visible on the item and/or product packaging. See our product range policy for more information. Here you will find more information about CE marking and the necessary Technical documentation and EU Declaration of Conformity;

Additionally, we only offer e-scooters with a power output or assistance up to a maximum of 25 km/h. We do not allow e-scooters with higher speeds on the platform, and thus we comply with the directive of a maximum of 25 KM/H for e-scooters.

Electric scooters with a seat require vehicle registration in Belgium. So, make sure to clearly state this in your item description.

Registration requirement
As of July 1, 2025, a registration requirement will apply to all special mopeds newly introduced into traffic. From this date, newly approved vehicles, including electric scooters, must apply for a license plate with the RDW.

With the introduction of mandatory registration for this category of vehicles (light electric vehicles without pedal assistance), it will be clear to everyone whether a vehicle is approved as a special moped and is allowed to drive on public roads. For more information, consult the RDW website.

By submitting a request by clicking the button below, you agree to the terms and conditions and confirm that all information has been truthfully completed and that the provided information is correct.",{"_4412":6146},{"_340":6147,"_53":6151},{"_39":6148,"_37":57},{"_27":6149,"_42":6150},"Apply here for selling rights for electric scooters","https://www.bol.com/sdd/sellingrights/elektrische-steps",{"_55":6152},"cs74051c0791ed6cca",{"_27":118,"_119":118},[],[6156,6157,6158,6159,6160,6161,6162,6163],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-electric-scooters","Electric scooters","2026-03-20T14:25:04.983Z","/en/idp/selling-rights-electric-scooters",{"_162":6169,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.205Z",{"_55":6171},"cs5ee9a9a13a37d119",{"_102":6173,"_53":6229},[6174],{"_105":240,"_55":6175,"_90":108,"_92":6176,"_94":38,"_88":110,"_95":6177,"_97":178,"_113":38,"_114":6178,"_246":6179,"_116":6212,"_208":118,"_120":6213,"_122":6214,"_27":6223,"_154":6224,"_156":6225,"_158":200,"_39":6226,"_160":6227},"blta15ed90a4972c6fc",{},"2026-01-27T09:17:38.144Z","Find all information here regarding selling rights for the Squishy product range.",[6180,6185,6193,6197],{"_324":6181},{"_27":118,"_53":6182,"_119":6184},{"_55":6183},"cs18ad4b01f2725a79","

You can offer Squishy from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and your corresponding product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

Are you:

Reseller?
The product reliability of large, recognized brands is generally proven. In the exceptional case of a quality issue, the brand takes responsibility, for example, through a recall. Thanks to this guarantee, a further assessment process for selling via bol is not required. Naturally, smaller, unknown brands or brands without an establishment in the European Union are also welcome. However, an assessment process applies to these brands. Are you a reseller? Let us know which brand you want to sell, and we will inform you about the next steps as soon as possible.
Brand owner?
Do you, as a brand owner, want to offer your product range via bol? Then an assessment process also applies. With this assessment process and continuous monitoring of your product range, we guarantee product safety and authenticity for our customers. Let us know which brand you want to sell and that you want to start an assessment project. We will inform you about the next steps as soon as possible.

",{"_4412":6186},{"_340":6187,"_53":6191},{"_39":6188,"_37":38},{"_27":6189,"_42":6190},"Request selling rights for Squishy here","https://www.bol.com/sdd/sellingrights/squishy",{"_55":6192},"cs4f36d947e7dd3a3b",{"_315":6194},{"_317":410,"_53":6195,"_321":411},{"_55":6196},"cs702317b8ad02b03e",{"_359":6198},{"_27":410,"_53":6199,"_119":118,"_364":38,"_365":6201,"_382":118},{"_55":6200},"cs79cfdaeff10bc176",{"_55":6202,"_88":698,"_195":4431,"_27":6203,"_97":701,"_158":701,"_95":6204,"_156":6205,"_187":370,"_191":6206,"_193":6203,"_92":6207,"_185":38,"_120":6208,"_160":6209,"_39":6211},"bltf40ce197f52ea310","0102_Brands_Squishy.xlsx","2025-11-24T15:17:30.862Z","2026-01-02T10:02:01.477Z","10004",{},[],{"_162":6210,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.561Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf40ce197f52ea310/6924770ada1d3268e663f2cb/0102_Brands_Squishy.xlsx",{"_27":118,"_119":118},[],[6215,6216,6217,6218,6219,6220,6221,6222],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-squishy","Squishy","2026-02-16T19:11:50.835Z","/en/idp/selling-rights-squishy",{"_162":6228,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.234Z",{"_55":6230},"cs8fd1d6eff2c753b9",{"_102":6232,"_53":6283},[6233],{"_105":240,"_55":6234,"_90":108,"_92":6235,"_94":38,"_88":368,"_95":6236,"_97":178,"_113":38,"_114":6237,"_246":6238,"_116":6266,"_208":118,"_120":6267,"_122":6268,"_27":6277,"_154":6278,"_156":6279,"_158":701,"_39":6280,"_160":6281},"blt23f88e0a7832bacc",{},"2026-01-19T15:45:05.070Z","Find all information here regarding selling rights for the product range of Nintendo & Sony Playstation.",[6239,6244,6252],{"_324":6240},{"_27":118,"_53":6241,"_119":6243},{"_55":6242},"cseec3a791a0662aac","

To offer Nintendo & Sony PlayStation within the categories listed below, you need selling rights. If you do not yet have these rights and would like to sell items from the brands listed below within these categories, please apply for selling rights by clicking the button below.

",{"_4412":6245},{"_340":6246,"_53":6250},{"_39":6247,"_37":38},{"_27":6248,"_42":6249},"Request selling rights here for Nintendo & Sony Playstation","https://partner.bol.com/sdd/sellingrights/playstation-nintendo",{"_55":6251},"cs6eecaeaae0ea5fee",{"_359":6253},{"_27":118,"_53":6254,"_119":118,"_364":38,"_365":6256,"_382":118},{"_55":6255},"cse250a303bb9c99bb",{"_55":6257,"_88":698,"_27":6258,"_195":4431,"_97":200,"_158":200,"_95":6259,"_156":6259,"_187":370,"_191":6260,"_193":6258,"_92":6261,"_185":38,"_120":6262,"_160":6263,"_39":6265},"blt01c8cbb535c0df7a","Engelse-vertaling-Nintendo-en-Sony-Playstation.xlsx","2026-02-16T19:16:59.614Z","9691",{},[],{"_162":6264,"_164":200,"_165":166,"_90":108},"2026-02-16T19:17:25.479Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt01c8cbb535c0df7a/69936d2bf972a80008bb129e/Engelse-vertaling-Nintendo-en-Sony-Playstation.xlsx",{"_27":118,"_119":118},[],[6269,6270,6271,6272,6273,6274,6275,6276],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-sony-playstation","Nintendo & Sony Playstation (4 DualShock controllers)","2026-02-24T13:15:46.028Z","/en/idp/selling-rights-sony-playstation",{"_162":6282,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.319Z",{"_55":6284},"csef779eec5b29e56f",{"_102":6286,"_53":6323},[6287],{"_105":240,"_55":6288,"_90":108,"_92":6289,"_94":38,"_88":110,"_95":6290,"_97":178,"_113":38,"_114":6291,"_246":6292,"_116":6306,"_208":118,"_120":6307,"_122":6308,"_27":6317,"_154":6318,"_156":6319,"_158":98,"_39":6320,"_160":6321},"blta00c5b8f361121d6",{},"2026-01-21T15:20:30.783Z","Selling rights apply to the entire LEGO product range and only the 'Trading Cards' category for Pokémon.",[6293,6298],{"_324":6294},{"_27":118,"_53":6295,"_119":6297},{"_55":6296},"csfed8e2e4fd717f5c","

To offer the full product range of Pokémon (within the 'Trading Cards' category) and LEGO, you need selling rights. If you do not yet have these rights and wish to sell items from one of these brands, please request selling rights by clicking the button below.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_4412":6299},{"_340":6300,"_53":6304},{"_39":6301,"_37":57},{"_27":6302,"_42":6303},"Request selling rights for Pokémon and/or LEGO here","https://partner.bol.com/sdd/sellingrights/pokemon-en-lego",{"_55":6305},"cs5c2de258bfb3d3b9",{"_27":118,"_119":118},[],[6309,6310,6311,6312,6313,6314,6315,6316],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"pokemon-and-lego-selling-rights","Pokémon & LEGO","2026-02-24T13:08:01.793Z","/en/idp/pokemon-and-lego-selling-rights",{"_162":6322,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:51.173Z",{"_55":6324},"cs9e267c2e143b8e0d",{"_102":6326,"_53":6359},[6327],{"_105":240,"_55":6328,"_90":108,"_92":6329,"_94":38,"_88":110,"_95":6330,"_97":178,"_113":38,"_114":6331,"_246":6332,"_116":6342,"_208":118,"_120":6343,"_122":6344,"_27":6353,"_154":6354,"_156":6355,"_158":701,"_39":6356,"_160":6357},"blt25c525c534310db7",{},"2026-01-27T14:14:15.922Z","As of September 29, 2025, selling rights will apply to the entire product range for Labubu.",[6333,6337],{"_324":6334},{"_27":5131,"_53":6335,"_119":5134},{"_55":6336},"cse15b4eca4437ead0",{"_324":6338},{"_27":118,"_53":6339,"_119":6341},{"_55":6340},"csb0c546597029a51b","

Do you wish to sell items from this brand via our platform? Then quickly apply for selling rights by submitting the documents below.

A list of at least 3 items you wish to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices from the official supplier PopMart, on which the items with their corresponding EANs from the previously uploaded list are visible.
Make the purchase prices unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
- For Labubu, you must have purchased at least 50 items of each type you wish to sell. This must be visible on at least 2 of the most recent purchase invoices.
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
A stock photo showing the purchased items.
You must have been active via bol for at least 1 year.
- Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Submit request. By submitting a request to the email address below, you agree to the conditions and declare that you have truthfully completed the above information and that the provided information is correct.

*Confidential or commercially sensitive information such as purchase prices, quantities, and conditions has been made unreadable. Only then can we process your request.

Send the above documents in an email to: verkooprechten@bol.com

",{"_119":118,"_27":118},[],[6345,6346,6347,6348,6349,6350,6351,6352],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-labubu","Labubu","2026-02-24T13:18:36.427Z","/en/idp/selling-rights-labubu",{"_162":6358,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.860Z",{"_55":6360},"csecc8a8ef88d308ac",{"_102":6362,"_53":6385,"_169":6387},[6363],{"_105":240,"_55":6364,"_90":108,"_92":6365,"_94":38,"_88":243,"_95":6366,"_97":178,"_113":38,"_114":6367,"_246":6368,"_116":6369,"_208":118,"_120":6370,"_122":6371,"_27":6380,"_154":1800,"_156":6381,"_158":98,"_39":6382,"_160":6383},"blt1934110d927d7dfb",{},"2026-01-12T12:46:59.608Z","Read here about selling rights or brand authorization within Computer & Electronics. Choose your product category in the submenu. You submit the application for selling rights or brand authorization via your product category page, unless stated otherwise.",[],{"_27":118,"_119":118},[],[6372,6373,6374,6375,6376,6377,6378,6379],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-computer-and-electronics","2026-01-29T11:09:26.083Z","/en/idp/selling-rights-computer-and-electronics",{"_162":6384,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.280Z",{"_55":6386},"cs73e5ffa6b832a9d2",[6388,6608,6669,6731,6806,6970,7047],{"_102":6389,"_53":6606},[6390],{"_105":240,"_55":6391,"_90":108,"_88":1969,"_92":6392,"_94":38,"_95":6393,"_97":178,"_113":38,"_114":6394,"_246":6395,"_116":6589,"_208":118,"_120":6590,"_122":6591,"_27":6600,"_154":6601,"_156":6602,"_158":98,"_39":6603,"_160":6604},"blt2d6f51c4e59d0e30",{},"2026-01-12T09:26:25.746Z","Find all information about the Audio & Video category here.",[6396,6402,6407,6414,6422,6428,6433,6439,6446,6452,6458,6465,6470,6477,6484,6491,6505,6513,6519,6524,6532,6538,6543,6551,6557,6562,6577,6582],{"_315":6397},{"_317":6398,"_53":6399,"_321":6401},"Apple",{"_55":6400},"cse0ed12c58dc11894","apple",{"_324":6403},{"_27":6398,"_53":6404,"_119":6406},{"_55":6405},"cs3e478a3d56da6668","

To offer the full Apple product range, you need sales rights. If you do not yet have these rights and wish to sell items from this brand, please request sales rights by clicking the button below.

Conditions for minimum purchase quantities

For hardware, you must have purchased at least 100 items. This must be visible on at least 2 of your most recent purchase invoices.
For accessories, you must have purchased at least 400 items. This must be visible on at least 2 of your most recent purchase invoices.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_330":6408},{"_27":5620,"_53":6409,"_119":6411,"_336":337,"_338":5624,"_340":6412},{"_55":6410},"cs8852b5dab3150a71","

Unfortunately, the form has not yet been updated. We are working on this. Of course, we want to process your request as quickly as possible. Therefore, choose from the options below, and we will process your request.

If you want to request sales rights for Hardware, choose Video.
If you want to request sales rights for Accessories, choose Audio.
If you want to request sales rights for both, choose Audio & Video.

",{"_39":6413,"_37":38},{"_27":118,"_42":118},{"_4412":6415},{"_340":6416,"_53":6420},{"_39":6417,"_37":57},{"_27":6418,"_42":6419},"Request sales rights for Apple here","https://partner.bol.com/sdd/sellingrights/beeld-en-geluid",{"_55":6421},"cs10b5cfd02ace3014",{"_315":6423},{"_317":6424,"_53":6425,"_321":6427},"Samsung",{"_55":6426},"cscfec16896ed6b6df","samsung",{"_324":6429},{"_27":6424,"_53":6430,"_119":6432},{"_55":6431},"csd17d515d898080bf","

As of October 21, 2025, a new additional condition will apply to the Samsung television product range. This new condition applies only to partners who wish to request sales rights for Samsung televisions. For all other categories, the existing conditions below remain unchanged.

New additional condition for Samsung televisions
As a partner, you must demonstrate a proven reputation and a track record of at least one year in the Samsung television market. This can be done, for example, by sharing aggregated sales data, an existing webshop, or another existing sales channel (such as on another platform). The information we need from you will become clear during the online application process.*

*If you share information, please redact any data not necessary for assessment. For example, confidential or (competition-sensitive) information such as purchase prices and conditions. Only then can we process your request.

Existing conditions for other Samsung product groups (unchanged)
For the product groups below, the current conditions still apply, but without the new additional requirement of a track record for Samsung televisions:

Chargers for mobile phones, tablets, smartwatches, or activity trackers
Batteries for mobile phones, tablets, or laptops
Mobile phone and tablet cables
Power adapters for Apple laptops
In-ear headphones
Phone cases
Televisions + proven market player track record (for Samsung TVs only)
Tablets
Smartwatches
Activity trackers
Smartphones

Conditions for minimum purchase quantities (unchanged)

For hardware, you must have purchased at least 100 items, visible on at least 2 of your most recent purchase invoices.
For accessories, you must have purchased at least 400 items, visible on at least 2 of your most recent purchase invoices.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_330":6434},{"_27":5620,"_53":6435,"_119":6411,"_336":337,"_338":5624,"_340":6437},{"_55":6436},"cs99d58a24be50a91a",{"_39":6438,"_37":38},{"_27":118,"_42":118},{"_4412":6440},{"_340":6441,"_53":6444},{"_39":6442,"_37":57},{"_27":6443,"_42":6419},"Request sales rights for Samsung here",{"_55":6445},"cs30a150555632f98e",{"_315":6447},{"_317":6448,"_53":6449,"_321":6451},"In-ear headphones",{"_55":6450},"csc3a6ef66a144cd59","in-ear-headphones",{"_324":6453},{"_27":6454,"_53":6455,"_119":6457},"(In-ear) headphones",{"_55":6456},"cs0433ad8ebf45ee15","

It is possible to offer in-ear headphones from the brand list below. Do you want to offer a different brand? Then you must demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

1. Do you want to sell headphones from the brands Edifier, Sony, Fresh n Rebel, Jabra, or Sennheiser?

This is only possible if you can demonstrate that your product range has been obtained through an official distribution channel of the respective brand. If this is the case, please request sales rights using the form below.

",{"_4412":6459},{"_340":6460,"_53":6463},{"_39":6461,"_37":57},{"_27":6462,"_42":6419},"Request sales rights for (in-ear) headphones here",{"_55":6464},"cs0ba2d693c2629d93",{"_324":6466},{"_27":118,"_53":6467,"_119":6469},{"_55":6468},"cs85d606a1333f2cbf","

2. Is the brand you want to sell listed below as an approved brand?

You do not need sales rights to sell this brand. Please note, brands mentioned in the list below that also appear in the A-brand list above can only be added if you have requested sales rights for that specific A-brand.

3. Is the brand you want to sell not mentioned on this page?

To offer a (private label) item from a brand that is not (yet) known to bol, it must first be reviewed by bol. You can submit a brand authorization request using the button below.

If your brand item meets the requirements below, you can request brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Click here to check if your brand is registered in the correct product class.
The item must also be registered in this product class under the mention of the correct goods.
Items must be provided with an official GS1-EAN.
Your brand must meet the above points from the moment the item is added to bol.

",{"_330":6471},{"_27":5620,"_53":6472,"_119":6474,"_336":4326,"_338":339,"_340":6475},{"_55":6473},"csf985e9681f73d2ca","

Even if you have only registered your brand as a figurative mark, you should enter the brand name as text in the brand field of the content.

",{"_39":6476,"_37":38},{"_27":118,"_42":118},{"_330":6478},{"_27":5620,"_53":6479,"_119":6481,"_336":4326,"_338":339,"_340":6482},{"_55":6480},"csa89e13aa6c0a7b5e","It is not permitted to use a brand name that is not registered with BOIP.",{"_39":6483,"_37":38},{"_27":118,"_42":118},{"_330":6485},{"_27":5620,"_53":6486,"_119":6488,"_336":4326,"_338":339,"_340":6489},{"_55":6487},"cs0d25b7e7dac871dd","

For in-ear headphones, the term Airpods is often used – even for brands other than Apple. This infringes trademark rights, and both bol and Apple monitor this. Therefore, do not add this term to your content for items from other brands.

",{"_39":6490,"_37":38},{"_27":118,"_42":118},{"_359":6492},{"_27":118,"_53":6493,"_119":118,"_364":38,"_365":6495,"_382":118},{"_55":6494},"cse032672924ff61d3",{"_55":6496,"_88":698,"_195":699,"_27":6497,"_97":701,"_158":701,"_95":6498,"_156":6498,"_187":370,"_191":6499,"_193":6497,"_92":6500,"_185":38,"_120":6501,"_160":6502,"_39":6504},"blt260ac0c7d39442a7","Brands_InEar_merkbeleid.xlsx","2025-11-13T10:52:37.782Z","16807",{},[],{"_162":6503,"_164":701,"_165":166,"_90":108},"2026-01-12T10:14:40.194Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt260ac0c7d39442a7/6915b8757590585a60e9c694/Brands_InEar_merkbeleid.xlsx",{"_4412":6506},{"_340":6507,"_53":6511},{"_39":6508,"_37":57},{"_27":6509,"_42":6510},"Request sales rights for in-ear headphones here","https://www.bol.com/sdd/sellingrights/in-ear-koptelefoons",{"_55":6512},"csfe6cbc0468b70fea",{"_315":6514},{"_317":6515,"_53":6516,"_321":6518},"Harman Kardon and JBL",{"_55":6517},"cs93f3fc9706fc2e1e","harman-kardon-conditions",{"_324":6520},{"_27":6515,"_53":6521,"_119":6523},{"_55":6522},"cs4a4ac46a791a8f39","

To offer the full electronics product range of Harman Kardon and JBL, you need sales rights. These brands can only be offered by selective distributors.

Are you not yet a selective distributor, but would you like to become one? Please contact Harman Kardon via the contact form below. Indicate that it concerns selective distribution via bol. Harman Kardon will respond to your message within 5 working days.

",{"_4412":6525},{"_340":6526,"_53":6530},{"_39":6527,"_37":57},{"_27":6528,"_42":6529},"Register as a selective distributor for Harman Kardon","https://support.jbl.com/nl#contact",{"_55":6531},"csf1696e5e703e859f",{"_315":6533},{"_317":6534,"_53":6535,"_321":6537},"Sonos",{"_55":6536},"csd47d067cca91e338","sonos-conditions",{"_324":6539},{"_27":6534,"_53":6540,"_119":6542},{"_55":6541},"csfc80d6a7dcca38f8","

The Sonos brand may only be offered by selective distributors. For selective distribution, the brand owner, in this case Sonos, applies objective criteria that all distributors must meet. For partners who are not selective distributors, the Sonos offer will be taken offline. If you are a selected partner, please request sales rights by clicking the button below.

",{"_4412":6544},{"_340":6545,"_53":6549},{"_39":6546,"_37":57},{"_27":6547,"_42":6548},"Request sales rights for Sonos here","https://www.bol.com/sdd/sellingrights/sonos",{"_55":6550},"cs85290b1fe4c20d03",{"_315":6552},{"_317":6553,"_53":6554,"_321":6556},"Televisions",{"_55":6555},"cs09e6ec8cbb68ea13","television-conditions",{"_324":6558},{"_27":6553,"_53":6559,"_119":6561},{"_55":6560},"csb5e96a2fb44b282e","

Do you want to sell televisions from one of the brands below?

Samsung
Sony
LG* (selective distribution for models)
TCL
Philips

*To offer certain LG TV models, you need sales rights. These sales rights apply in addition to the standard sales rights and can only be offered by selective distributors. See the list below for which models selective distribution for LG applies:

",{"_359":6563},{"_27":6564,"_53":6565,"_119":118,"_364":38,"_365":6567,"_382":118},"LG models selective distribution",{"_55":6566},"cs1af567711bd8af77",{"_55":6568,"_88":698,"_195":699,"_27":6569,"_97":701,"_158":701,"_95":6570,"_156":6570,"_187":370,"_191":6571,"_193":6569,"_92":6572,"_185":38,"_120":6573,"_160":6574,"_39":6576},"bltd83c155e4ad829dc","LG_selectieve_distributie_modellen.xlsxV2_.xlsx","2025-11-13T10:56:02.437Z","42956",{},[],{"_162":6575,"_164":701,"_165":166,"_90":108},"2026-01-12T10:14:40.171Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd83c155e4ad829dc/6915b942bc48dd644bb04e09/LG_selectieve_distributie_modellen.xlsxV2_.xlsx",{"_324":6578},{"_27":118,"_53":6579,"_119":6581},{"_55":6580},"cs39ca9861ddeab8d8","

Is your LG TV model not in the list above and you still wish to sell it via bol? Then you can still request sales rights via the button below.

If you can demonstrate that you are a selected distributor, you can contact LG via maildesk.nl@lge.com.

Are you not a selected distributor, but would you like to become one for selling via bol? You can also contact LG via maildesk.nl@lge.com. Indicate that it concerns selective distribution via bol.

By submitting a request by clicking the button below, you agree to the conditions and declare that all information provided is true and correct.

",{"_4412":6583},{"_340":6584,"_53":6587},{"_39":6585,"_37":57},{"_27":6586,"_42":6419},"Request sales rights for Audio & Video here",{"_55":6588},"cs7f22e2a2eb83392a",{"_27":118,"_119":118},[],[6592,6593,6594,6595,6596,6597,6598,6599],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sales-rights-audio-and-video","Audio & Video","2026-04-14T08:35:53.587Z","/en/idp/sales-rights-audio-and-video",{"_162":6605,"_164":98,"_165":166,"_90":108},"2026-04-14T08:35:57.715Z",{"_55":6607},"cs7abde2657aada2fe",{"_102":6609,"_53":6667},[6610],{"_105":240,"_55":6611,"_90":108,"_92":6612,"_94":38,"_88":184,"_95":6613,"_97":178,"_113":38,"_114":6614,"_246":6615,"_208":118,"_120":6650,"_122":6651,"_27":6660,"_154":6661,"_156":6662,"_158":200,"_39":6663,"_116":6664,"_160":6665},"blt374503d1f710668a",{},"2026-02-16T09:56:31.909Z","Find all information about the White Goods category here",[6616,6622,6638,6643],{"_324":6617},{"_27":6618,"_53":6619,"_119":6621},"Samsung and LG white goods",{"_55":6620},"csd0199851501ccb1c","

As of January 20, 2026, new conditions apply to the Samsung and LG white goods product range. These additional conditions apply in addition to the current selling rights and are now also applicable to the product categories within the white goods product range. If you wish to offer Samsung and/or LG items from the list below, we kindly ask you to submit an application for selling rights here.

For partners currently offering items within the Samsung and LG white goods product range, a sell-off period applies. The sell-off period is 1 month per year you have been active on the seller account, with a maximum of 6 months. We round the sell-off period up. For example, if you have been active for 2 years and 1 month, your sell-off period will be 3 months. You may then sell the product range until April 20, 2026. If you wish to continue selling these items, it is important that you apply for new selling rights before this date.

",{"_359":6623},{"_27":6624,"_53":6625,"_119":6627,"_364":38,"_365":6628,"_382":118},"New additional condition for Samsung and LG white goods",{"_55":6626},"cs213d364441375137","

As a partner, in addition to the current conditions, you must demonstrate a proven reputation and a track record of at least one year in the market for Samsung and/or LG white goods. This can be done, for example, by sharing aggregated sales data, an existing webshop, or another existing sales channel (such as on another platform). The information we require from you will become clear during the online application process.*

*If you share information, please redact any data not required for assessment. This includes, for example, confidential or commercially sensitive information such as purchase prices and conditions. Only then can we process your application.

See the list below for the specific product groups to which these additional conditions apply:

",{"_55":6629,"_88":698,"_27":6630,"_195":4431,"_97":200,"_158":200,"_95":6631,"_156":6631,"_187":370,"_191":6632,"_193":6630,"_92":6633,"_185":38,"_120":6634,"_160":6635,"_39":6637},"blt0c6d88b5ffb1be8d","Productcategorieen-MDA-ENG-1.xlsx","2026-02-16T09:58:01.997Z","13066",{},[],{"_162":6636,"_164":200,"_165":166,"_90":108},"2026-02-16T09:59:40.300Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0c6d88b5ffb1be8d/6992ea2a250aba0008e97eb0/Productcategorieen-MDA-ENG-1.xlsx",{"_324":6639},{"_27":118,"_53":6640,"_119":6642},{"_55":6641},"cs0e9b914cd03f50bc","

By submitting an application by clicking the button below, you agree to the conditions and declare that all information provided is true and accurate.

",{"_4412":6644},{"_340":6645,"_53":6648},{"_39":6646,"_37":57},{"_27":6647,"_42":52},"Apply for selling rights for Samsung and/or LG white goods here",{"_55":6649},"cs6b671a1a8b35ed4c",[],[6652,6653,6654,6655,6656,6657,6658,6659],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-white-goods","White Goods","2026-03-03T07:36:51.275Z","/en/idp/selling-rights-white-goods",{"_119":118,"_27":118},{"_162":6666,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.992Z",{"_55":6668},"cs589999d2d259fca3",{"_102":6670,"_53":6729},[6671],{"_105":240,"_55":6672,"_90":108,"_92":6673,"_94":38,"_88":1969,"_95":6674,"_97":178,"_113":38,"_114":6675,"_246":6676,"_208":118,"_120":6712,"_122":6713,"_27":6722,"_154":6723,"_156":6724,"_158":451,"_39":6725,"_116":6726,"_160":6727},"blt413ff78a96d6a712",{},"2026-02-16T09:37:58.003Z","Find all information about the Household appliances category here",[6677,6693,6698,6705],{"_359":6678},{"_27":6679,"_53":6680,"_119":6682,"_364":38,"_365":6683,"_382":118},"Robot Vacuum Cleaners",{"_55":6681},"cs49e35be4ab8c46cb","

Do you want to offer robot vacuum cleaners? This is possible if the items are from one of the brands listed below. Do you want to offer a different brand? Then you must prove that the brand and its associated range comply with Dutch and/or Belgian laws and regulations and the bol guidelines.

",{"_55":6684,"_88":698,"_27":6685,"_195":4431,"_97":200,"_158":200,"_95":6686,"_156":6686,"_187":370,"_191":6687,"_193":6685,"_92":6688,"_185":38,"_120":6689,"_160":6690,"_39":6692},"bltb6cf1f74ae445d5a","Goedgekeurde-merken-robotstofzuigersENG.xlsx","2026-02-16T09:39:31.699Z","10421",{},[],{"_162":6691,"_164":200,"_165":166,"_90":108},"2026-02-16T09:40:51.636Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb6cf1f74ae445d5a/6992e5d3a299020008f9ed9c/Goedgekeurde-merken-robotstofzuigersENG.xlsx",{"_324":6694},{"_27":5157,"_53":6695,"_119":6697},{"_55":6696},"csf1044eb8d3d3a05e","

Offering a new brand
To offer a (private label) brand item from a brand not yet known to bol, it must first be reviewed by bol. You can submit a brand authorization request using the button below.

If your brand item meets the requirements below, you can request brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Click here to check if your brand is registered in the correct product category.
The item must also be registered in this product category with the correct goods listed.
Items must have an official GS1-EAN.
Your brand must meet the above points from the moment the item is added to bol.

",{"_330":6699},{"_27":5620,"_53":6700,"_119":6702,"_336":4326,"_338":339,"_340":6703},{"_55":6701},"cs99d29d0227ac7ae7","

Even if you have only registered your brand as a figurative mark, you should enter the brand name as text in the brand field of the content.
It is not permitted to use a brand name that is not registered with BOIP.

",{"_39":6704,"_37":38},{"_27":118,"_42":118},{"_4412":6706},{"_340":6707,"_53":6710},{"_39":6708,"_37":57},{"_27":6709,"_42":52},"Request sales rights for robot vacuum cleaners here",{"_55":6711},"csccd062bb33bce7d1",[],[6714,6715,6716,6717,6718,6719,6720,6721],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sales-rights-household-appliances","Household appliances","2026-03-24T10:34:11.208Z","/en/idp/sales-rights-household-appliances",{"_119":118,"_27":118},{"_162":6728,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.340Z",{"_55":6730},"cs652c94150c0674cc",{"_102":6732,"_53":6804},[6733],{"_105":240,"_55":6734,"_88":368,"_90":108,"_92":6735,"_94":38,"_95":6736,"_97":178,"_113":38,"_114":6737,"_246":6738,"_116":6787,"_208":118,"_120":6788,"_122":6789,"_27":6798,"_154":6799,"_156":6800,"_158":98,"_39":6801,"_160":6802},"blt8417adc609d8f86d",{},"2026-01-27T09:18:26.408Z","Find all information here regarding selling rights for the Phone and tablet accessories category. ",[6739,6744,6749,6755,6761,6769,6773],{"_324":6740},{"_27":118,"_53":6741,"_119":6743},{"_55":6742},"cs43dd73b2c846c293","

Do you want to offer phone and tablet accessories? This is possible if these items are from one of the brands in the list at the bottom of this page. Do you want to offer a different brand? Then we ask you to show that the brand and your corresponding product range comply with Dutch and/or Belgian laws and regulations and bol's guidelines.

",{"_324":6745},{"_27":5157,"_53":6746,"_119":6748},{"_55":6747},"csd3c4c25ccf80b648","

Offering a new brand
To offer a (private label) brand item from a brand that is not yet known to bol, it must first be reviewed by bol. For this, you can submit a brand authorization request via the button below.

If your brand item meets the requirements below, you can apply for brand authorization.

The brand is registered with BOIP (EUIPO and/or WIPO are only sufficient if they are part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product class. Click here to check if your brand is registered in the correct product class.
The item must also be registered in this product class under the mention of the correct goods.
Items must have an official GS1 EAN.
Your brand must comply with the above points from the moment the item is added via bol.

",{"_330":6750},{"_27":5620,"_53":6751,"_119":5623,"_336":337,"_338":5624,"_340":6753},{"_55":6752},"cs6c4592c12a2d54d9",{"_39":6754,"_37":38},{"_27":118,"_42":118},{"_330":6756},{"_27":5620,"_53":6757,"_119":5631,"_336":337,"_338":5624,"_340":6759},{"_55":6758},"cs05d0bdb517332fe1",{"_39":6760,"_37":38},{"_27":118,"_42":118},{"_4412":6762},{"_340":6763,"_53":6767},{"_39":6764,"_37":38},{"_27":6765,"_42":6766},"Apply for selling rights for phone and tablet accessories here","https://www.bol.com/sdd/sellingrights/telefoon-en-tablet-accessoires",{"_55":6768},"cs955c9c7bae7fefed",{"_315":6770},{"_317":410,"_53":6771,"_321":411},{"_55":6772},"cs3d76178b7a1d05c0",{"_359":6774},{"_27":410,"_53":6775,"_119":118,"_364":38,"_365":6777,"_382":118},{"_55":6776},"cs599bc428a6c3ced0",{"_55":6778,"_88":698,"_195":4431,"_27":6779,"_97":701,"_158":701,"_95":6780,"_156":5599,"_187":370,"_191":6781,"_193":6779,"_92":6782,"_185":38,"_120":6783,"_160":6784,"_39":6786},"blt971b85479f4f0ed3","1408_Merken_merkbeleid_telefoontabletaccesoires.xlsx","2025-11-24T15:20:33.935Z","22570",{},[],{"_162":6785,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:27.852Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt971b85479f4f0ed3/692477c15d2e1f53fa883979/1408_Merken_merkbeleid_telefoontabletaccesoires.xlsx",{"_27":118,"_119":118},[],[6790,6791,6792,6793,6794,6795,6796,6797],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-phone-and-tablet-accessories","Phone and tablet accessories","2026-04-14T08:36:33.565Z","/en/idp/selling-rights-phone-and-tablet-accessories",{"_162":6803,"_164":98,"_165":166,"_90":108},"2026-04-14T08:36:37.768Z",{"_55":6805},"cs68dc23bee402b4b6",{"_102":6807,"_53":6968},[6808],{"_105":240,"_55":6809,"_90":108,"_92":6810,"_94":38,"_88":2746,"_95":6811,"_97":178,"_113":38,"_114":6812,"_246":6813,"_116":6951,"_208":118,"_120":6952,"_122":6953,"_27":6962,"_154":6963,"_156":6964,"_158":200,"_39":6965,"_160":6966},"blt6176727efb6e49bb",{},"2026-01-12T12:48:26.104Z","Read everything you want to know about laptop batteries, laptop power adapters, and cartridges and toners",[6814,6820,6825,6830,6838,6846,6861,6867,6872,6877,6885,6900,6906,6911,6917,6922,6930,6945],{"_315":6815},{"_317":6816,"_53":6817,"_321":6819},"Laptop Batteries",{"_55":6818},"cs23c14a08404d4642","laptop-batteries",{"_324":6821},{"_27":6816,"_53":6822,"_119":6824},{"_55":6823},"csbe57a5577bcb084d","

You can offer laptop batteries from the brand list at the bottom of this page. Do you want to offer a different brand? Then you need to demonstrate that the brand and your associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_324":6826},{"_27":5157,"_53":6827,"_119":6829},{"_55":6828},"cscd78b2bf52cd996d","

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_330":6831},{"_27":6832,"_53":6833,"_119":6835,"_336":337,"_338":339,"_340":6836},"Note",{"_55":6834},"cs52d29eebac60fcbe","

Even if you’ve registered your trademark only as a logo, you’re expected to enter the brand name as text in the brand field of the product information.
It’s not allowed to use a brand name that is not registered with BOIP.

",{"_39":6837,"_37":38},{"_27":118,"_42":118},{"_4412":6839},{"_340":6840,"_53":6844},{"_39":6841,"_37":57},{"_27":6842,"_42":6843},"Request selling rights for laptop batteries here","https://www.bol.com/sdd/sellingrights/laptopaccus",{"_55":6845},"cs892e3908dadc900c",{"_359":6847},{"_27":6848,"_53":6849,"_119":118,"_364":38,"_365":6851,"_382":118},"Laptop Battery Brands",{"_55":6850},"csa5e5d15fcc8b7cad",{"_55":6852,"_88":698,"_195":699,"_27":6853,"_97":701,"_158":701,"_95":6854,"_156":6854,"_187":370,"_191":6855,"_193":6853,"_92":6856,"_185":38,"_120":6857,"_160":6858,"_39":6860},"blt7ec917a342e0e5c6","Merken_merkbeleid_laptopaccus-002-1.xlsx","2025-11-13T13:22:52.597Z","10368",{},[],{"_162":6859,"_164":701,"_165":166,"_90":108},"2026-01-12T13:00:26.041Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7ec917a342e0e5c6/6915dbac3f61831881ba1439/Merken_merkbeleid_laptopaccus-002-1.xlsx",{"_315":6862},{"_317":6863,"_53":6864,"_321":6866},"Laptop Power Adapters",{"_55":6865},"cs33d5ab58c72006c3","power-adapters",{"_324":6868},{"_27":6863,"_53":6869,"_119":6871},{"_55":6870},"csd54b6941e92d2aa7","

You can offer laptop power adapters from the brand list below. Do you want to offer a different brand? Then you need to demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_324":6873},{"_27":5157,"_53":6874,"_119":6876},{"_55":6875},"csebc99d495b0abdd8","

Offering a new brand\n
To offer a (private label) brand item that is not yet known to bol, the brand must first be reviewed by bol. You can submit a brand authorization request using the form found via the button below.

If your brand item meets the requirements below, you can request brand authorization using the following form.

The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Your brand must be registered for a product category lower than 35. Product categories 35 through 45 are only valid for services and not for goods.
The item must also be registered in this category with the correct goods listed.
Items must have an official GS1 EAN
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo.

Using a brand name not registered with BOIP for an item is not permitted. No rights can be derived from it.

",{"_4412":6878},{"_340":6879,"_53":6883},{"_39":6880,"_37":57},{"_27":6881,"_42":6882},"Request selling rights for power adapters here","https://www.bol.com/sdd/sellingrights/voedingsadapters-laptops",{"_55":6884},"csfa9add340c5f1769",{"_359":6886},{"_27":6887,"_53":6888,"_119":118,"_364":38,"_365":6890,"_382":118},"Laptop Power Adapter Brands",{"_55":6889},"cs97db4b33ae7527b3",{"_55":6891,"_88":698,"_195":699,"_27":6892,"_97":701,"_158":701,"_95":6893,"_156":6893,"_187":370,"_191":6894,"_193":6892,"_92":6895,"_185":38,"_120":6896,"_160":6897,"_39":6899},"blt51c63c9deee2c7d2","Merken_merkbeleid_voedingsadapters.xlsx","2025-11-13T13:24:27.467Z","10556",{},[],{"_162":6898,"_164":701,"_165":166,"_90":108},"2026-01-12T13:00:26.062Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt51c63c9deee2c7d2/6915dc0ba98f2253f2dd3700/Merken_merkbeleid_voedingsadapters.xlsx",{"_315":6901},{"_317":6902,"_53":6903,"_321":6905},"Cartridges and Toners",{"_55":6904},"cs5a91b066188b4ff0","terms-cartridges-toners",{"_324":6907},{"_27":6902,"_53":6908,"_119":6910},{"_55":6909},"cs1b5e8ad5c4bc5936","

You can offer cartridges and toners from the brand list below. Do you want to offer a different brand? You can, provided you can demonstrate that the brand and its associated product range comply with Dutch and/or Belgian laws and regulations and bol guidelines.

",{"_324":6912},{"_27":6913,"_53":6914,"_119":6916},"1. Do you want to sell cartridges and toners from the HP brand?",{"_55":6915},"cs760cedc17b141876","

This is only possible if you can demonstrate that your product range has been obtained through an official distribution channel of the respective brand.

Are you:

An HP premium reseller?
Then you can offer your product range via bol, after you have demonstrated that you are a premium reseller.
Not an HP premium reseller?
Then an assessment process is required in which you can demonstrate that your product range is authentic. For this, you will need to send purchase invoices, for example.

If this is the case, quickly request selling rights by sending the documents below.

A list of at least 3 items you want to offer, including the corresponding EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the corresponding EANs from the previously uploaded list appear.
Make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
At least 3 self-taken photos of 3 items from the previously uploaded list and purchase invoices. Ensure that the item packaging and EANs are clearly visible in the photos.(jpg, jpeg, png, pdf, docx, xls, xlsx, not more than 1 document, with a maximum of 10 MB)
Do you also want to apply for selling rights directly for another seller account? If so, what is the sales account number of the seller account for which you also want to apply for this selling right?
Send request. By sending a request to the email address below, you agree to the terms and conditions and declare that you have truthfully filled in the above information and that the provided information is correct.

*Confidential or (competitively) sensitive information such as purchase prices, quantities, and terms has been made unreadable. Only then can we process your request.

Send the above documents in an email to: verkooprechten@bol.com

",{"_324":6918},{"_27":5157,"_53":6919,"_119":6921},{"_55":6920},"csb2a87065c5f20d17","

If your brand item meets the requirements below, you can request brand authorization using the following form.

The brand is registered with BOIP (or EUIPO/WIPO).
Your registration is valid in the Netherlands and Belgium.
The brand is registered in the correct product category. Your brand must be registered for a product category lower than 35. The product categories 35 through 45 are only valid for services and not for goods.
The item must also be registered in this category with the correct goods listed.
Items must have an official GS1 EAN
Your brand must comply with the above points from the moment the item is added to bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo.

Using a brand name not registered with BOIP for an item is not permitted. No rights can be derived from it.

",{"_4412":6923},{"_340":6924,"_53":6928},{"_39":6925,"_37":57},{"_27":6926,"_42":6927},"Request selling rights for cartridges and toners here","https://www.bol.com/sdd/sellingrights/cartridges-en-toners",{"_55":6929},"cs6d8dc22d9d7dc4d8",{"_359":6931},{"_27":6932,"_53":6933,"_119":118,"_364":38,"_365":6935,"_382":118},"Cartridge and Toner Brands",{"_55":6934},"csb7887daa515e47d5",{"_55":6936,"_88":698,"_195":699,"_27":6937,"_97":701,"_158":701,"_95":6938,"_156":6938,"_187":370,"_191":6939,"_193":6937,"_92":6940,"_185":38,"_120":6941,"_160":6942,"_39":6944},"blt7d152b464be9032c","Brands_CartridgesToners-1.xlsx","2025-11-13T13:28:14.590Z","10806",{},[],{"_162":6943,"_164":701,"_165":166,"_90":108},"2026-01-12T13:00:26.089Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7d152b464be9032c/6915dceee4a3b04d4204f36b/Brands_CartridgesToners-1.xlsx",{"_324":6946},{"_27":6947,"_53":6948,"_119":6950},"Microsoft",{"_55":6949},"cs6a9f01c1d8ce15b5","

To sell the complete Microsoft (with the exception of the ‘Games’ category) range, you need selling rights. If you do not yet have these rights and would like to sell items from this brand, please apply for selling rights by sending the documents listed below.

A list of at least 3 items that you want to offer, including the associated EANs. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Your 2 most recent purchase invoices, on which the items with the associated EANs from the previously uploaded list appear. Make the purchase prices and quantities unreadable for us.* (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
At least 3 self-made photos of 3 items from the previously uploaded list and purchase invoices. Make sure that the product packaging and the EANs are clearly visible on the photos. (jpg, jpeg, png, pdf, docx, xls, xlsx, no more than 1 document, with a maximum of 10 MB)
Do you also want to request the sales rights directly for another seller account? If so, what is the sales number of the seller account for which you also want to request this sales right?
Send request. If you send a request to the e-mail address below, you agree to the terms and conditions and declare that you have filled in the above information truthfully and that the information provided is correct.

*Confidential or (competition) sensitive information such as purchase prices, quantities and conditions has been made illegible. Only then can we process your request.

Send the above documents in an e-mail to: verkooprechten@bol.com

",{"_27":118,"_119":118},[],[6954,6955,6956,6957,6958,6959,6960,6961],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-computer","Computer","2026-02-16T18:38:51.575Z","/en/idp/selling-rights-computer",{"_162":6967,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.237Z",{"_55":6969},"cs5bd87235283e84d7",{"_102":6971,"_53":7045},[6972],{"_105":240,"_55":6973,"_90":108,"_92":6974,"_94":38,"_88":1969,"_95":6975,"_97":178,"_113":38,"_114":6976,"_246":6977,"_116":7028,"_208":118,"_120":7029,"_122":7030,"_27":7039,"_154":7040,"_156":7041,"_158":200,"_39":7042,"_160":7043},"blt597e85f80b3814e7",{},"2026-01-22T11:41:26.639Z","Find all information here regarding the product range policy for the Smartwatches & activity trackers category.",[6978,6986,6991,6996,7002,7010,7014],{"_330":6979},{"_27":6980,"_53":6981,"_119":6983,"_336":337,"_338":1196,"_340":6984},"Caution!",{"_55":6982},"cs8f6af77d0f7b4621","

As of November 1, products in the Sports Watches category fell under the brand authorisation policy for Smartwatches & Activity Trackers. Together, these three categories now form a new policy: Wearables.

",{"_39":6985,"_37":38},{"_27":118,"_42":118},{"_324":6987},{"_27":118,"_53":6988,"_119":6990},{"_55":6989},"csa2db90b2fbe9e40d","

You can offer Wearables from the brands listed below. If you would like to offer another brand, we ask you to show that the brand and your associated range comply with Dutch and/or Belgian laws and regulations and the bol guidelines.

",{"_324":6992},{"_27":5157,"_53":6993,"_119":6995},{"_55":6994},"csfc53c97377865ce9","

If your branded item meets the requirements below, you can apply for trademark authorisation.

The trademark is registered with BOIP (EUIPO and/or WIPO are only sufficient if they’re part of an existing and active BOIP registration).
Your registration is valid in the Netherlands and Belgium.
The trademark is registered in the correct product class. Click here to check if your trademark is registered in the correct product class.
The item must also be registered in this product class, specifying the correct goods.
Items must have an official GS1 EAN.
Your trademark must meet the above requirements from the moment the item is added to bol.

",{"_330":6997},{"_27":6832,"_53":6998,"_119":6835,"_336":337,"_338":5624,"_340":7000},{"_55":6999},"cs91e8fde9b0c65f44",{"_39":7001,"_37":38},{"_27":118,"_42":118},{"_4412":7003},{"_340":7004,"_53":7008},{"_39":7005,"_37":38},{"_27":7006,"_42":7007},"Apply for selling rights for Wearables here","https://www.bol.com/sdd/sellingrights/smartwatches-en-activity-trackers",{"_55":7009},"cs59ea14094255c1d3",{"_315":7011},{"_317":410,"_53":7012,"_321":411},{"_55":7013},"cs2dbeab2ed2c3c3fe",{"_359":7015},{"_27":410,"_53":7016,"_119":118,"_364":38,"_365":7018,"_382":118},{"_55":7017},"csb5259f7a4f3cae09",{"_55":7019,"_88":698,"_195":699,"_27":7020,"_97":701,"_158":701,"_95":7021,"_156":7021,"_187":370,"_191":7022,"_193":7020,"_92":7023,"_185":38,"_120":7024,"_160":7025,"_39":7027},"blt07066cfe4291e4d0","Merken_merkbeleid_smartwatches_activitytrackers-0305.xlsx","2025-11-24T14:54:39.212Z","11835",{},[],{"_162":7026,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.553Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt07066cfe4291e4d0/692471af854222adbcaee0bd/Merken_merkbeleid_smartwatches_activitytrackers-0305.xlsx",{"_27":118,"_119":118},[],[7031,7032,7033,7034,7035,7036,7037,7038],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-wearables","Smartwatches & activity trackers","2026-02-16T19:00:03.931Z","/en/idp/selling-rights-wearables",{"_162":7044,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.269Z",{"_55":7046},"csfc1a922a4f88b093",{"_102":7048,"_53":7086},[7049],{"_105":240,"_55":7050,"_90":108,"_92":7051,"_94":38,"_88":2182,"_95":7052,"_97":4557,"_113":38,"_114":7053,"_246":7054,"_116":7066,"_208":118,"_120":7067,"_122":7068,"_27":7080,"_154":7081,"_156":7082,"_158":4557,"_39":7083,"_160":7084},"blt8dc04bc057b7aa2a",{},"2026-04-13T11:28:16.360Z","To sell home batteries via bol, you need specific selling rights. This helps us protect safety together and keep the standards high for our customers. ",[7055,7060],{"_324":7056},{"_27":6013,"_53":7057,"_119":7059},{"_55":7058},"cse1ec231ad2a4d6aa","

For existing partners who currently offer home batteries, a sell-out period applies. The sell-out period is 1 month for every year you've been active on your seller account, with a maximum of 6 months.
We round the sell-out period up. If you've been active for 2 years and 1 month, for example, your sell-out period is 3 months. You can then sell your assortment until 31 June 2026. If you'd like to continue selling these items, it's important that you apply for new selling rights before this date.

",{"_278":7061},{"_278":7062,"_53":7064},[7063],{"_55":6021,"_105":283},{"_55":7065},"csd877a1943b0d3fe1",{"_27":118,"_119":118},[],[7069,7070,7071,7073,7074,7075,7076,7077,7078,7079],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":7072},"tell",{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"selling-rights-home-battery","Home battery","2026-04-13T11:28:20.223Z","/en/idp/selling-rights-home-battery",{"_162":7085,"_164":4557,"_165":166,"_90":108},"2026-04-13T11:28:39.544Z",{"_55":7087},"csc6d9239eb62bd202",{"_102":7089,"_53":7113,"_169":7115},[7090],{"_105":240,"_55":7091,"_90":108,"_92":7092,"_94":38,"_88":243,"_95":7093,"_97":178,"_113":38,"_114":7094,"_246":7095,"_116":7096,"_208":118,"_120":7097,"_122":7098,"_27":7107,"_154":7108,"_156":7109,"_158":701,"_39":7110,"_160":7111},"blt9b56294c7ddf8d90",{},"2026-01-19T15:43:54.791Z","Within the mobility theme, you will find all information regarding selling rights or brand authorization for the Mobility category. Select your product category from the left menu. You can submit the application for selling rights or brand authorization via the button on the page with your seller account, unless stated otherwise.",[],{"_27":118,"_119":118},[],[7099,7100,7101,7102,7103,7104,7105,7106],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-mobility","Mobility","2026-01-19T15:48:22.990Z","/en/idp/selling-rights-mobility",{"_162":7112,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:18.229Z",{"_55":7114},"cs65596ffd59823f1e",[7116],{"_102":7117,"_53":7172},[7118],{"_105":240,"_55":7119,"_90":108,"_92":7120,"_94":38,"_88":110,"_95":7121,"_97":178,"_113":38,"_114":7122,"_246":7123,"_116":7155,"_208":118,"_120":7156,"_122":7157,"_27":7166,"_154":7167,"_156":7168,"_158":5043,"_39":7169,"_160":7170},"blteb104f5e32902b84",{},"2026-01-12T14:18:56.202Z","Naturally, we want customers who buy through bol to continue to do so - and so it is important to offer them a reliable and safe range together. Therefore, additional sales conditions apply to certain product groups and in some cases, there is a brand policy for selective distribution. Find out whether this also applies to your range on this page.",[7124,7129,7135,7141,7147],{"_324":7125},{"_27":118,"_119":7126,"_53":7127},"

If you want to offer electric bicycles via bol.com, you have to comply with the European legislation that applies to electric bikes.

",{"_55":7128},"csecaee4b5dacf8b6e",{"_324":7130},{"_27":7131,"_53":7132,"_119":7134},"European legislation",{"_55":7133},"cs7e68ab2fcddfea2c","

Two-wheelers sold must comply with EU Regulation 168/2013. (Electric) bicycles are excluded from this legislation. However, not every electric bicycle is actually considered an electric bicycle. Read below to see the criteria by which the bicycle is assessed.

",{"_324":7136},{"_27":7137,"_53":7138,"_119":7140},"Exclusion criteria",{"_55":7139},"cs3f8847bb6f03e8da","

Whether a two-wheeler is considered an electric bicycle or a moped is determined by 3 criteria. The two-wheeler is classified as an electric bicycle if the following conditions are met:

The maximum speed of the bicycle does not exceed 25 kilometers per hour.
The motor power of the bicycle is not greater than 250W.
The bicycle does not have a throttle/hand throttle.

More information can be found in the assortment policy.

",{"_324":7142},{"_27":7143,"_53":7144,"_119":7146},"How will bol assess your application?",{"_55":7145},"cs7584bcb0084dbd97","

To sell electric bicycles via bol, you must be able to demonstrate that the two-wheeler you are selling complies with EU Regulation 168/2013. If your item is considered a moped, you must provide the type approval document corresponding to that item.

",{"_4412":7148},{"_340":7149,"_53":7153},{"_39":7150,"_37":57},{"_27":7151,"_42":7152},"Request sales rights for electric bicycles here","https://partner.bol.com/sdd/sellingrights/elektrische-fietsen",{"_55":7154},"csdcc538a2adacb16c",{"_27":118,"_119":118},[],[7158,7159,7160,7161,7162,7163,7164,7165],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-electric-bicycles","Electric Bicycles","2026-02-20T11:12:15.184Z","/en/idp/selling-rights-electric-bicycles",{"_162":7171,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:17.191Z",{"_55":7173},"cs7f526fe6b20c8099",{"_102":7175,"_53":7198,"_169":7200},[7176],{"_105":240,"_55":7177,"_90":108,"_92":7178,"_94":38,"_88":243,"_95":7179,"_97":178,"_113":38,"_114":7180,"_246":7181,"_116":7182,"_208":118,"_120":7183,"_122":7184,"_27":7193,"_154":2639,"_156":7194,"_158":701,"_39":7195,"_160":7196},"bltce2d3405cc8b9bde",{},"2026-01-12T15:17:16.937Z","Under the food theme, you will find all information regarding selling rights or brand authorization for the Food & Drink category. Select your product group in the left-hand menu. You submit the application for selling rights or brand authorization via the button on the page with your seller account, unless stated otherwise.",[],{"_27":118,"_119":118},[],[7185,7186,7187,7188,7189,7190,7191,7192],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-food-and-drink","2026-01-12T15:28:26.214Z","/en/idp/selling-rights-food-and-drink",{"_162":7197,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:16.447Z",{"_55":7199},"csf1bb0e8c2f562fe9",[7201,7239],{"_102":7202,"_53":7237},[7203],{"_105":240,"_55":7204,"_88":2746,"_90":108,"_92":7205,"_94":38,"_95":7206,"_97":178,"_113":38,"_114":7207,"_246":7208,"_116":7220,"_208":118,"_120":7221,"_122":7222,"_27":7231,"_154":7232,"_156":7233,"_158":98,"_39":7234,"_160":7235},"blt1004deeb73bfbe79",{},"2026-01-12T13:53:42.164Z","Of course, we want customers who buy via bol to keep doing so – and therefore it's important to offer them a reliable and safe product range together. This also applies to frozen items for pet food and food products. Because it's crucial that these items remain properly frozen, we set additional requirements here. You can find these requirements and the application process below. ",[7209,7214],{"_324":7210},{"_27":118,"_53":7211,"_119":7213},{"_55":7212},"cs0ec6d3810addf5b6","

PILOT: this product category is currently still in a pilot phase, and it is not possible to offer frozen items. However, interest can be communicated to: ojbulkfood@bol.com

",{"_324":7215},{"_27":7216,"_53":7217,"_119":7219},"Apply for selling rights for frozen pet food & food products",{"_55":7218},"cs3e6f3f7b5d372e66","

To obtain selling rights for the frozen product category, other policy rules for offering Food & Drink via bol still apply (such as all items being GS1 registered and having a minimum shelf life of 100 days from the moment of sale).

In addition to the current policy, the following conditions must be met:

Items can only be offered within the Netherlands.
There is no right of withdrawal (returns) possible for customers for these items sold via bol
- Only if a frozen item is delivered incorrectly or is damaged upon receipt, bol, in cooperation with the selling partner, offers a suitable solution, such as a replacement or refund.
The product title and description must state that the item is delivered frozen.
The partner must be registered with the NVWA as a food business and is therefore subject to audits/controls on food safety.

The Logistics Service Provider who will ship the frozen items must meet the following additional requirements:

The logistics service provider must be specialized in storing and transporting frozen items to customers and adhere to laws and regulations.
The logistics service provider must possess:
- NVWA registration as a food business.
- Certifications such as IFS Logistics or BRC Storage & Distribution to demonstrate compliance with high food safety requirements.
The logistics service provider ensures that the temperature of frozen food products is regulated during handling at –18 °C and remains stable. A temporary and limited temperature increase may be tolerated during loading and unloading, but should normally not exceed -15°C.

If you meet all the above requirements, you can then apply for selling rights by following these steps:

Send the information below (completed) as an application for selling rights to healthassortment@bol.com;
A. Selling Rights: Frozen Pet Food & Food Products
B. Seller account name
C. Retailer ID
D. Date of application
E. Seller email address
F. Are you applying for selling rights for 1 or more accounts? Fill in information A to D for each account.
G. ‘Yes, I agree to the additional conditions ‘Conditions of Use Professional Sales via bol’ for selling rights’
In addition to the above application, also provide the following supporting documents so we can verify that you meet the conditions:
- NVWA registration of your company as a food business.
- Confirmation of an agreement with logistics service provider Leen Menken.
- Certification of the logistics service provider used (Leen Menken).

We will check the submitted documentation, and if it meets the requirements, you will receive selling rights for frozen pet food & food products.
You will be informed by email about the outcome of your application.

Once you have received selling rights, frozen items may be offered. Selling rights are checked periodically. Ensure your product range is always in order.

",{"_27":118,"_119":118},[],[7223,7224,7225,7226,7227,7228,7229,7230],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-frozen-pet-food-and-food-products","Frozen, Pet Food & Food Products","2026-04-14T08:39:10.248Z","/en/idp/selling-rights-frozen-pet-food-and-food-products",{"_162":7236,"_164":98,"_165":166,"_90":108},"2026-04-14T08:39:14.430Z",{"_55":7238},"cs1039dbdcc9d5e182",{"_102":7240,"_53":7269},[7241],{"_105":240,"_55":7242,"_90":108,"_92":7243,"_94":38,"_88":2746,"_95":7244,"_97":178,"_113":38,"_114":7245,"_246":7246,"_116":7252,"_208":118,"_120":7253,"_122":7254,"_27":7263,"_154":7264,"_156":7265,"_158":701,"_39":7266,"_160":7267},"blt24f71d949b678af0",{},"2026-01-12T15:18:06.382Z","Here you will find information about the policy for animal items and how to apply for selling rights for dried animal items.",[7247],{"_324":7248},{"_27":118,"_53":7249,"_119":7251},{"_55":7250},"cs468e1799df82b64b","

Policy for dried animal items

For (perishable) food products such as cheese and sausage, legally prescribed temperatures have been established under the Dutch Commodities Act (Warenwet). These are enforced by the NVWA, which inspects companies to ensure they comply with the criteria and their food safety plan (HACCP or hygiene code).

Applying for Sales Rights for Dried Animal Products

To obtain sales rights for the product category of dried animal products, the general policies for offering Food & Beverages on bol remain applicable (see link), such as the requirement that all items are GS1 registered.

In addition to the current policy, the following additional conditions must be met:

• You are familiar with the CBL hygiene code and have adapted your business operations accordingly, or you have your own HACCP plan that incorporates this code.

• You are registered with the NVWA as a food business.

• All dried animal products are vacuum-packed using a professional vacuum machine that receives annual maintenance by a certified company.

• All items are labelled with ingredients and a best-before date (THT) with a minimum shelf life of 90 days.

• All items must be kept in stock and transported chilled, up to a maximum of 7°C, or according to the storage temperature advice stated on the packaging.

• All packages containing dried animal products must be shipped chilled with cool packs suitable for the food industry.

• These items cannot be returned.

Because these conditions are essential for ensuring food safety—and thus maintaining customer trust when purchasing from us—we strictly enforce them. In case of violations, policy points will be deducted.

Application Process

If you meet all the above-mentioned requirements, you can apply for selling rights by following these steps:

Send the information below (completed) as an application for selling rights to healthassortment@bol.com; (Are you applying for selling rights for 1 or more seller accounts? Fill in information A to D for each account).
A. Seller account name
B. Retailer ID
C. Application date
D. Seller email address
E. Selling rights for: Dried animal items
F. ‘Yes, I agree to the additional conditions ‘Conditions of Use Professional Sales via bol’ for selling rights’
In addition to the above application, also provide the following supporting documents so that we can verify that you meet the conditions
- NVWA registration of your company as a food business

We will check the submitted documentation, and if it meets the requirements, you will receive selling rights for dried animal items.
You will be informed by email about the outcome of your application.

Once you have received sales rights, your products may be offered. Sales rights are periodically reviewed. Make sure your assortment is always in order.

",{"_27":118,"_119":118},[],[7255,7256,7257,7258,7259,7260,7261,7262],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-rights-dried-animal-products","Dried animal products","2026-02-24T13:16:53.624Z","/en/idp/selling-rights-dried-animal-products",{"_162":7268,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:52.630Z",{"_55":7270},"csea991b909e23792e","2025-11-20T10:04:54.898Z",[7273],{"_105":240,"_55":7274,"_90":108,"_92":7275,"_94":38,"_88":2746,"_95":7276,"_97":178,"_113":38,"_114":7277,"_246":7278,"_116":7406,"_208":7407,"_120":7408,"_122":7409,"_27":426,"_154":7418,"_156":7419,"_158":98,"_39":7420,"_160":7421},"blt37f945be84637cd0",{},"2026-01-29T10:39:48.328Z","Naturally, we want customers who buy via bol to continue doing so – and therefore, it is important to collectively offer them a reliable and safe product range. That's why additional selling rights apply to certain product groups, and in some cases, there is a brand policy for selective distribution. You can find out on this page if this also applies to your product range. ",[7279,7284,7290,7296,7302,7308,7314,7324,7330,7335,7350,7356,7362,7372,7377],{"_324":7280},{"_27":118,"_53":7281,"_119":7283},{"_55":7282},"csfca680e0cb114b04","

We believe in an open platform where everyone can sell their product range, but we also see that it is sometimes misused. This includes situations where customers receive an unbranded item when they ordered a branded one, receive items not intended for the Dutch market, or even receive counterfeit items.

To prevent this, we may decide to introduce sales rights for specific brands or items. We always consider whether the improvement to the customer proposition outweighs the restriction on the open platform.

You can apply for sales rights per category on this page. These applications are processed within 5 working days.

",{"_315":7285},{"_317":7286,"_53":7287,"_321":7289},"When sales rights?",{"_55":7288},"cs1e445adb3bf087fb","wanneer-verkooprechten",{"_324":7291},{"_27":7292,"_53":7293,"_119":7295},"When do we use this?",{"_55":7294},"csfecf2365e9fd7ee1","

Because sales rights restrict the open platform principle, bol will not simply mandate them for categories or brands. If we receive signals for a product range group or certain brands that the customer proposition is being systematically undermined, bol may decide to implement sales rights. Based on these signals, we also determine the frequency of periodic re-evaluation (the more signals, the higher the frequency of re-evaluation).

",{"_324":7297},{"_27":7298,"_53":7299,"_119":7301},"How sales rights work",{"_55":7300},"csedf9768da9394f58","

For selected brands or product ranges, you must demonstrate that the items were purchased via an authorized seller. For this purpose, during an application and periodically for verification, several documents will be requested to check if you meet the set quality requirements. The requested documents may vary per product group. These may include documents to verify the quality, safety, and authenticity of an item. This ensures that items with sales rights continuously meet the standards.

",{"_315":7303},{"_317":7304,"_53":7305,"_321":7307},"The assessment process",{"_55":7306},"cs0bcc397c5595576b","toetsingstraject",{"_324":7309},{"_27":7310,"_53":7311,"_119":7313},"The assessment process for a brand application",{"_55":7312},"cs346683e746692c9d","

To determine if a brand meets our guidelines and safety and quality requirements, an assessment follows after you have submitted your brand application.

In the assessment process, we determine:

whether your brand's items comply with the bol guidelines for brand and property rights
whether you have product liability insurance
whether you have a complaints and recall process
whether you can provide relevant test reports and quality marks. See our product range policy for more information. Here you will find more information about CE marking and the necessary Technical documentation and EU Declaration of Conformity.

If you meet all requirements, we will add your brand to the list of approved brands. If bol still identifies quality issues, your brand may be removed from the list at a later date. You will be notified of this.

",{"_330":7315},{"_27":7316,"_53":7317,"_119":7319,"_336":337,"_338":339,"_340":7320},"Attention! Circumventing sales rights",{"_55":7318},"cseddc1d76b0f7c430","

Circumventing sales rights is not permitted. Are you in violation? This can result in a deduction of policy points and the revocation of sales rights. Therefore, ensure that your product range complies with the guidelines and that you are not in violation. Read carefully what this entails via the next button.

",{"_39":7321,"_37":38},{"_27":7322,"_42":7323},"Infringement of property rights","https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/beleidspunten/schending-eigendomsrecht/",{"_315":7325},{"_317":7326,"_53":7327,"_321":7329},"Selective distribution",{"_55":7328},"csdf31ecc7cd18002e","selectieve-distributie",{"_324":7331},{"_27":7326,"_53":7332,"_119":7334},{"_55":7333},"cs616be6a6201dca11","

Branded items are essential for a strong customer proposition. To ensure this strong customer proposition, brands sometimes use selective distribution. They then set requirements, based on objective criteria, for how distributors sell their items. Brand or license holders opt for a closed network of selected and controlled providers to ensure the quality of the items they offer on the market for the customer.

Brand or license holders are keen to collaborate with bol but set conditions for selective distribution. For example, a brand may require that only partners who are selective distributors may sell via bol. In that case, we implement selective distribution. We then only allow partners who are selective distributors according to the brand holder. If you are not yet a selective distributor but want to sell the brand, please contact the brand or license holder or manufacturer to gain access to their network.

How selective distribution works 

With selective distribution, a brand holder determines which partners may sell their items (so-called selective distributors). The brand holder informs us who the selective distributors are. All distributors selected by the brand may sell on our platform. If you are not a selective distributor, we cannot grant you rights to sell these items on our platform.

When selective distribution 

We attach great importance to our collaboration with our partners and believe in the open platform strategy. Therefore, we will not simply implement selective distribution for our product range or certain categories. The decisive factor is the interest of our customer: only if selective distribution contributes to the quality promise and an improved customer proposition for an important product range, will we consider implementing selective distribution.

",{"_359":7336},{"_27":7337,"_53":7338,"_119":118,"_364":38,"_365":7340,"_382":118},"Brands with selective distribution",{"_55":7339},"cs27eb40eebda3cc9f",{"_55":7341,"_88":698,"_27":7342,"_195":4431,"_97":200,"_158":200,"_95":7343,"_156":7343,"_187":370,"_191":7344,"_193":7342,"_92":7345,"_185":38,"_120":7346,"_160":7347,"_39":7349},"blt8aa3bfd4bda2d34a","Merken-selectieve-distributie2808.xlsx","2026-02-13T14:06:46.662Z","11762",{},[],{"_162":7348,"_164":200,"_165":166,"_90":108},"2026-02-13T14:09:21.644Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8aa3bfd4bda2d34a/698f2ff6624f0f0008614440/Merken-selectieve-distributie2808.xlsx",{"_315":7351},{"_317":7352,"_53":7353,"_321":7355},"Additional conditions",{"_55":7354},"cs2db097c887f52692","aanvullende-gebruikersvoorwaarden",{"_324":7357},{"_27":7358,"_53":7359,"_119":7361},"Additional Terms of Use",{"_55":7360},"cse1d21e6ac51f4bce","

Additional terms of use apply to sales rights. When applying for sales rights, it is necessary to agree to the additional terms of use. You can read the additional terms of use here.

",{"_330":7363},{"_27":7364,"_53":7365,"_119":7367,"_336":4326,"_338":339,"_340":7368},"Important",{"_55":7366},"csde1e3cb50ea07bc9","

You will not receive exclusivity for the requested brand after this process. If you, as a brand owner, resell items to a reseller who wishes to offer these items via bol, that is permitted. Does another entrepreneur sell their items under your brand name? Then you can submit a report via the Notice and Take Down (NTD) form.

",{"_39":7369,"_37":38},{"_27":7370,"_42":7371},"To the Notice and Take Down form","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod-online-brengen/notice-and-take-down-procedure/",{"_315":7373},{"_317":718,"_53":7374,"_321":7376},{"_55":7375},"csa66f91f4229f33a3","faq",{"_715":7378},{"_717":7379,"_53":7380,"_721":118,"_722":7382},"Frequently asked questions about the assessment process for sales rights",{"_55":7381},"cs02875fe787619787",[7383,7391,7399],{"_852":7384},{"_854":7385,"_53":7386,"_858":7388,"_340":7389},"How does bol determine if my offer is authentic?",{"_55":7387},"cse1ef4a9a0c307eee","

To determine if your offer is authentic, an assessment follows after you have submitted your application for sales rights.

In the assessment process, we determine:

whether your brand's items comply with the bol guidelines for brand and property rights
whether the items were purchased via an authorized seller.
whether the items are authentic based on images of the items.

",{"_39":7390,"_37":38},{"_27":118,"_42":118},{"_852":7392},{"_854":7393,"_53":7394,"_858":7396,"_340":7397},"How does bol handle confidential information received?",{"_55":7395},"cs342839a5498c56b2","

First, it's important to mention that we are also legally obliged by competition law to treat this documentation confidentially. You may have questions about how we handle the received, sometimes confidential, documentation. We do this by:

We ask you, as a partner, to redact amounts on purchase invoices. If you do not, we will immediately reject your application and delete the submitted documentation.
To ensure that this information is treated confidentially, the documentation is reviewed only by one team and shielded from commercial teams and departments within bol. Depending on the document type, we apply a retention period;
a Declaration of Conformity is kept for 2 years, and a purchase invoice, if approved, for a maximum of 30 days.

",{"_39":7398,"_37":38},{"_27":118,"_42":118},{"_725":7400},{"_727":7401,"_53":7404},[7402],{"_55":7403,"_105":731},"blt17188a4f1ef0b8da",{"_55":7405},"csd63a0be49f3a0cf9",{"_27":118,"_119":118},"Check if your items require selling rights",[],[7410,7411,7412,7413,7414,7415,7416,7417],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Selling Rights","2026-03-18T08:36:51.885Z","/en/idp/selling-rights",{"_162":7422,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:49.891Z",[],"Verkooprechten","2026-04-08T13:21:32.543Z",{"_162":7427,"_164":4557,"_165":166,"_90":108},"2026-04-08T13:21:46.627Z",{"_105":232,"_55":7429,"_27":7430,"_102":7431,"_169":7487,"_120":7840,"_90":91,"_97":98,"_158":98,"_95":7841,"_156":7842,"_92":7843,"_88":110,"_94":38,"_160":7844},"blt3d9efaabeb3e82cb","Merkrichtlijnen & eigendomsrechten",[7432],{"_105":240,"_55":7433,"_90":108,"_92":7434,"_94":38,"_88":184,"_95":7435,"_97":178,"_113":38,"_114":7436,"_246":7437,"_116":7467,"_208":7468,"_120":7469,"_122":7470,"_27":7481,"_154":7482,"_156":7483,"_158":701,"_39":7484,"_160":7485},"bltfaafc2ec0783828d",{},"2026-01-19T15:42:24.701Z","To sell a brand, items and their associated content must comply with the brand guidelines. You can read exactly how that works on this page.",[7438,7443,7460],{"_324":7439},{"_27":118,"_53":7440,"_119":7442},{"_55":7441},"cs8c6873156837aae2","

With brand guidelines and property rights, we prevent items and content from infringing on third-party property rights. If your item does not meet these guidelines, even when adding the item to bol, you must offer it as an unbranded item. Read more about the guidelines here.

Brand guidelines in brief

The EAN is registered in the brand owner's name and with GS1.
The brand is registered with BOIP (or EUIPO/WIPO) and in the correct class.
The brand is visible on the original item packaging or on the item itself.

Brand guidelines and property rights

Items and their associated content must comply with guidelines to be sold as branded items. If an item does not meet these guidelines, even when adding the item, you must offer it as an unbranded item. These guidelines help us prevent misleading information that infringes on third-party property rights. Read more here about the applicable guidelines and protecting your branded items.

If the item complies with the above guidelines when you add it to bol, you can sell your item as a branded item. Want to know more?

Here you can find more info about EAN and ISBN numbers
Here you can find more info about Trademark law
Here you can find more info about Visibility

Or watch the video below.

",{"_4238":7444},{"_27":118,"_53":7445,"_119":118,"_4242":38,"_4238":-5,"_4243":7447,"_4247":118,"_4248":38,"_4249":7450},{"_55":7446},"csc7995be39d043442",{"_27":7448,"_42":7449},"Brand Guidelines and Property Rights","https://www.youtube.com/watch?v=Y4hsoBp8u5A",{"_55":7451,"_88":698,"_195":699,"_27":7452,"_97":98,"_158":98,"_95":7453,"_156":7453,"_187":4254,"_191":7454,"_193":7452,"_92":7455,"_185":38,"_120":7456,"_160":7457,"_39":7459},"bltb71c8e39e42b010e","Thumbnail_Merkrichtlijnen_Eigendomsrecht.png","2025-11-28T10:43:42.469Z","867426",{},[],{"_162":7458,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.033Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb71c8e39e42b010e/69297cdec70b8316519be2a6/Thumbnail_Merkrichtlijnen_Eigendomsrecht.png",{"_330":7461},{"_27":5064,"_53":7462,"_119":7464,"_336":337,"_338":339,"_340":7465},{"_55":7463},"cs1bd27a44afdbac24","

If the item does not meet all brand guidelines when you add it, it is an unbranded item. If the item does not (yet) meet the brand guidelines below, but you want to offer it as a branded item? Do not add the item yet. It is not possible to make it a branded item later.

",{"_39":7466,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Prevent violations: follow the brand guidelines for branded items",[],[7471,7472,7474,7475,7477,7478,7479,7480],{"_125":126,"_127":128},{"_125":130,"_127":7473},"commercial",{"_125":133,"_127":7072},{"_125":136,"_127":7476},"inspire",{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"brand-guidelines-and-property-rights","Brand guidelines and property rights","2026-01-19T16:04:25.257Z","/en/idp/brand-guidelines-and-property-rights",{"_162":7486,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.452Z",[7488,7699,7732],{"_102":7489,"_53":7696,"_169":7698},[7490],{"_105":240,"_55":7491,"_88":184,"_90":108,"_92":7492,"_94":38,"_95":7493,"_97":178,"_113":38,"_114":7494,"_246":7495,"_116":7679,"_208":118,"_120":7680,"_122":7681,"_27":7690,"_154":7691,"_156":7692,"_158":701,"_39":7693,"_160":7694},"blt23b7d114985ac9ec",{},"2026-01-12T14:19:10.810Z","To effectively manage our extensive product range of millions of items and present them correctly in the shop, every item requires a unique ISBN or EAN/GTIN. On this page, you will find information about these numbers, also sometimes referred to as barcodes.",[7496,7502,7507,7513,7519,7525,7531,7537,7542,7653],{"_315":7497},{"_317":7498,"_53":7499,"_321":7501},"Types of numbers",{"_55":7500},"cs019179535b07145f","explanation",{"_324":7503},{"_27":118,"_53":7504,"_119":7506},{"_55":7505},"cs53bc55f9c82b5e8b","

To offer an item via bol, you need a valid, registered ISBN or EAN/GTIN:

ISBN (International Standard Book Number) - This is a unique code exclusively for books and is standardly found on every book cover.
EAN (European Article Number) - Also known as 'barcode'. It is a unique 13-digit number assigned to an item. Currently, we do not yet enforce unregistered EANs for unbranded items. For branded items, it is mandatory to use an EAN registered with GS1.
GTIN (Global Trade Item Number) - This is a unique, internationally recognized item code for your item. Although the old term ‘EAN’ is still widely used for item codes, GTIN is actually the correct term for the sequence of numbers you find under the barcode on items. Therefore, when you request item codes from GS1, you may encounter this term.

",{"_315":7508},{"_317":7509,"_53":7510,"_321":7512},"ISBN",{"_55":7511},"cs09936b1e5e1f5598","isbn",{"_324":7514},{"_27":7515,"_53":7516,"_119":7518},"An ISBN number",{"_55":7517},"cs95a1c9f1b80025d3","

An ISBN is a special number for books, e-books, and audiobooks. It helps to easily find a book in stores, libraries, and online. If you want to sell a book, an ISBN is mandatory.

An ISBN has 13 digits and always starts with 978 or 979. The number contains information about the country, publisher, and title. Please note: every version of a book, such as a hardcover, paperback, or e-book, requires its own ISBN.

An ISBN resembles a GTIN-13 but is only used for books. Other items, such as food or electronics, use an EAN/GTIN. An ISBN is managed by Stichting ISBN Nederland, while EANs are handled via GS1.

More information can be found on this page of ISBN Nederland.

",{"_315":7520},{"_317":7521,"_53":7522,"_321":7524},"EAN/GTIN",{"_55":7523},"cs73c4df5633d3e50e","ean",{"_324":7526},{"_27":7527,"_53":7528,"_119":7530},"An EAN number",{"_55":7529},"cs645fd101de9da736","

An EAN number is a unique 13-digit number assigned to an item.

You can find an EAN on the item itself, usually under the barcode. If you can't find the number there, you can request it from the supplier. For new or unique items, you can purchase an EAN/GTIN yourself via GS1. It is recommended to purchase EAN codes directly from GS1. If you use an intermediary party, always check whether the purchased EAN codes are actually registered with GS1 via the GS1 portal.

If you obtain an EAN/GTIN from GS1, you automatically become the first partner to sell this item via bol. It is good to know that other partners can then sell identical items via bol, and thereby use the EAN/GTIN you purchased and the associated content.

An EAN is linked to a specific item and can only be used for that item. New versions or packaging of the same item may require a new EAN. It is therefore not always possible to reuse an EAN or to offer a similar item that is not exactly registered in that way under the relevant EAN.

If you make changes to the item, such as the brand or packaging, this may require a new EAN. This new number must be added again to your offer in your seller account. In this, bol follows the worldwide GS1 policy. More information can be found on the page of GS1.

",{"_315":7532},{"_317":7533,"_53":7534,"_321":7536},"EAN at a glance",{"_55":7535},"cs270970c3422f2bb5","ean-conditions",{"_324":7538},{"_27":118,"_53":7539,"_119":7541},{"_55":7540},"cs2e8ed4649408f8ce","

Your EAN/GTIN must meet the following conditions:

Every item has an EAN/GTIN registered with GS1. This is an item number that distinguishes your item from another item. You may not offer identical items under different EANs. Not even from different seller accounts. This is considered a duplicate offer;
The EAN is permanently linked to this item. If your item changes brand, packaging, or composition, you may need to apply for a new EAN/GTIN for your item. Use the GS1 tool to determine if you need a new EAN/GTIN.
Please note: the EAN you use for your branded item must be registered with GS1 from the moment you add the item on bol.

",{"_715":7543},{"_717":7544,"_53":7545,"_721":118,"_722":7547},"Frequently asked questions about EAN/GTIN & ISBN",{"_55":7546},"cs484c6a7422ff909a",[7548,7555,7562,7569,7576,7583,7590,7597,7604,7611,7618,7625,7632,7639,7646],{"_725":7549},{"_727":7550,"_53":7553},[7551],{"_55":7552,"_105":731},"blt68ec364cd797666c",{"_55":7554},"cs70bdb652a4b07acd",{"_725":7556},{"_727":7557,"_53":7560},[7558],{"_55":7559,"_105":731},"bltc6502e1f4cb2d867",{"_55":7561},"cs33ba58d674ca58f5",{"_725":7563},{"_727":7564,"_53":7567},[7565],{"_55":7566,"_105":731},"blt7cdbcc77149e68ec",{"_55":7568},"cs222a1729fccab171",{"_725":7570},{"_727":7571,"_53":7574},[7572],{"_55":7573,"_105":731},"bltcfca5d4aa7b353d0",{"_55":7575},"cs6d7bf32e38a6f71e",{"_725":7577},{"_727":7578,"_53":7581},[7579],{"_55":7580,"_105":731},"blt1c75a5a211b64ad4",{"_55":7582},"cs419a031a59f59a31",{"_725":7584},{"_727":7585,"_53":7588},[7586],{"_55":7587,"_105":731},"blt60db411333138d7c",{"_55":7589},"csdfb0a9d96cfd2fd2",{"_725":7591},{"_727":7592,"_53":7595},[7593],{"_55":7594,"_105":731},"bltd9e61c0706a311e5",{"_55":7596},"cs8f7bbe3b308e38e1",{"_725":7598},{"_727":7599,"_53":7602},[7600],{"_55":7601,"_105":731},"blt91fe199c1b3dcb8a",{"_55":7603},"cs3169de117308b71f",{"_725":7605},{"_727":7606,"_53":7609},[7607],{"_55":7608,"_105":731},"bltd55495bd31f36d7d",{"_55":7610},"cs65cd74dfc7b65cc4",{"_725":7612},{"_727":7613,"_53":7616},[7614],{"_55":7615,"_105":731},"blt8aa939f933cbbda7",{"_55":7617},"csf080474b487b23fb",{"_725":7619},{"_727":7620,"_53":7623},[7621],{"_55":7622,"_105":731},"blt7c55e992650032fb",{"_55":7624},"csee1f852069e4c15c",{"_725":7626},{"_727":7627,"_53":7630},[7628],{"_55":7629,"_105":731},"blta337c9ac4aa5fc7a",{"_55":7631},"cs804c464c565db5ed",{"_725":7633},{"_727":7634,"_53":7637},[7635],{"_55":7636,"_105":731},"bltbf3c7f218cfd1471",{"_55":7638},"cs5fc4a635e4ed7bea",{"_725":7640},{"_727":7641,"_53":7644},[7642],{"_55":7643,"_105":731},"blt7ee34295976ffe21",{"_55":7645},"csab62debf9129daab",{"_725":7647},{"_727":7648,"_53":7651},[7649],{"_55":7650,"_105":731},"bltba6fd92ea6f9c60d",{"_55":7652},"cs84332c5570d2be7b",{"_4262":7654},{"_27":683,"_53":7655,"_119":4266,"_340":7657,"_181":7661,"_4287":7677,"_4289":-5,"_4291":-5,"_4292":7678},{"_55":7656},"cs9533adaf5ac4f21f",{"_39":7658,"_37":57},{"_27":7659,"_42":7660},"view the e-learning","https://partnerplatform.bol.com/nl/partner-academy/assortimentsbeleid/",{"_181":7662,"_204":7676,"_4285":4286,"_338":1196},{"_55":7663,"_88":243,"_185":38,"_92":7664,"_187":188,"_95":7665,"_97":190,"_191":7666,"_193":7667,"_195":196,"_120":7668,"_27":7671,"_156":7672,"_158":200,"_160":7673,"_39":7675},"blt31d82e0b00987635",{},"2025-09-15T15:15:22.764Z","11607753","B2b_-Magazijnsoftware.jpg",[128,140,7669,7670],"diensten-van-derden","automatiseren","EVB-Magazijnsoftware-Automatiseren-Assortiment","2026-02-09T20:01:45.175Z",{"_162":7674,"_164":200,"_165":166,"_90":108},"2026-02-09T20:01:48.825Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt31d82e0b00987635/68c82d8a0250f75afd6c4032/B2b_-Magazijnsoftware.jpg","Three glass jars with cork lids on a mint green background, each filled with different types of cookies. Crumbs are scattered in front.",[],"2025-11-13T14:56:16.000Z",{"_27":118,"_119":118},[],[7682,7683,7684,7685,7686,7687,7688,7689],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"isbn-or-ean-number","EAN or ISBN","2026-02-24T13:14:30.016Z","/en/idp/isbn-or-ean-number",{"_162":7695,"_164":701,"_165":166,"_90":108},"2026-02-24T13:14:36.060Z",{"_55":7697},"cs1378cde737ebce25",[],{"_102":7700,"_53":7729,"_169":7731},[7701],{"_105":240,"_55":7702,"_90":108,"_92":7703,"_94":38,"_88":184,"_95":7704,"_97":178,"_113":38,"_114":7705,"_246":7706,"_116":7712,"_208":118,"_120":7713,"_122":7714,"_27":7723,"_154":7724,"_156":7725,"_158":701,"_39":7726,"_160":7727},"bltf04064ecc5df19e2",{},"2026-01-19T14:51:58.700Z","If you want to use your brand on bol, it's important that your brand is registered with the Benelux Office for Intellectual Property (BOIP). If you register your name or logo as a brand, you get the exclusive right to use that brand for your own items. Other partners may sell your brand, but they are not allowed to put it on their own items or use it as if it were theirs. Only you, as the brand owner, are allowed to do that.",[7707],{"_324":7708},{"_27":118,"_53":7709,"_119":7711},{"_55":7710},"cs623ef436077b9915","

By registering your brand, you can take action against other brands that strongly resemble your brand. If brands emerge that confusingly resemble your registered brand, you can take steps to protect your own brand. This helps to maintain your brand's unique identity and prevent customer confusion.

In short, brand registration not only gives you ownership rights but also the ability to act against brands that are very similar to yours. It's an important step to protect the value and recognition of your brand on bol.

Conditions

Please note that your brand name must meet the following conditions:

The brand is registered with the BOIP (or EUIPO/WIPO);
The brand is registered in the correct product class. Your brand must be registered for a product class lower than 35. Product classes 35 to 45 are only valid for services and not for goods;
The item must also be registered in this class under the mention of the correct goods;
Your registration is valid in the Netherlands and Belgium;
Your brand must meet the above points from the moment the item is added on bol.

Enter the brand name in the brand field when entering the content. Do this in text, even if you have only registered your brand as a logo mark.

The use of a brand name not registered with the BOIP for an item is not allowed. No rights can be derived from it.

Trademark Rights

Your content must not infringe on the rights of brand owners. It is not allowed to mention brand names or product names of branded items with items that are not of that brand. Mentioning other brand names or product names with your item will be considered a content violation.

Exception: it is allowed to mention other brands and items with the prefix; “suitable for…” if this is essentialfor the sale of the item. It is essential for the sale when an item is an accessory to another item and is only suitable for use with that specific item.

You can find more information on the following pages:
BOIP brands
BOIP news

",{"_27":118,"_119":118},[],[7715,7716,7717,7718,7719,7720,7721,7722],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":7476},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"trademark-law","Trademark Law","2026-01-19T15:33:09.913Z","/en/idp/trademark-law",{"_162":7728,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:05.758Z",{"_55":7730},"csa2e14e7df37c43b4",[],{"_102":7733,"_53":7837,"_169":7839},[7734],{"_105":240,"_55":7735,"_90":108,"_92":7736,"_94":38,"_88":243,"_95":7737,"_97":178,"_113":38,"_114":7738,"_246":7739,"_116":7820,"_208":118,"_120":7821,"_122":7822,"_27":7831,"_154":7832,"_156":7833,"_158":701,"_39":7834,"_160":7835},"bltf5c6f62c334f4568",{},"2026-01-27T14:14:39.465Z","On this page, you can read the guidelines regarding the visibility of brand names and logos. These rules ensure that customers have confidence in the items they buy, as they match the product images and descriptions. For brands with a direct distribution channel, it is mandatory that the brand name or logo is immediately visible on the item or its original packaging when adding the item. However, for brands with an indirect distribution channel, some exceptions to these rules apply.",[7740,7746,7752,7758,7764,7770,7776,7782,7788,7794,7799],{"_315":7741},{"_317":7742,"_53":7743,"_321":7745},"Visibility",{"_55":7744},"csed8f3e9a882a9c9e","visibility",{"_324":7747},{"_27":7748,"_53":7749,"_119":7751},"Visibility of the brand name or logo",{"_55":7750},"csdba6f3896daebee1","

The brand name or logo must be visibly printed on the item or its original packaging. The brand name or logo must be visible on a product image that you upload immediately when adding the item online. If the photo is added later, you do not comply with the guidelines, and the item must be offered as unbranded.

An exception to the above policy applies to brands with an indirect distribution channel. These brands do not need to add a product image showing the brand or logo on the item or its original packaging.

",{"_315":7753},{"_317":7754,"_53":7755,"_321":7757},"Distribution channel",{"_55":7756},"cs16127915f070319b","distribution-channel",{"_324":7759},{"_27":7760,"_53":7761,"_119":7763},"What is a distribution channel",{"_55":7762},"csde59641b3e5ed2f7","

A distribution channel is the path an item takes from manufacturer or supplier to the customer. There are two categories of distribution channels: direct and indirect.

A direct distribution channel means that a company sells its items directly to the end customer. These are items sold exclusively by a company in physical stores, a company's webshop(s), or items offered by a company via a platform. No intermediaries are involved in the sale to the customer. Example: Imagine an electronics company \"ElectroTech\" produces its own brand of smartphones and sells them directly to customers. These smartphones are sold only in ElectroTech's physical stores, on their own website, and also via bol by ElectroTech itself as a partner. In this case, no intermediary or other partner is involved in selling the smartphones to the customer. This means ElectroTech has a direct distribution channel for its smartphones, as they sell them directly to the end customer, without the involvement of other partners or distributors. In this example, ElectroTech must comply with the brand guideline regarding the visibility of the brand or logo.

An indirect distribution channel means that a manufacturer or supplier collaborates with other distribution partners, intermediaries, or resellers to sell their items to the end customer. This could mean, for example, that items are offered by resellers via our platform, via other online platforms, via other webshops, or in physical stores.

Example: Let's take Apple as an example. Apple produces iPhones and sells them not only directly to customers but also collaborates with various distributors and resellers. These distributors buy iPhones from Apple and sell them to stores or other partners. These iPhones are ultimately offered via bol by various resellers who have obtained the iPhones through these distributors. As a result, multiple intermediaries are involved between Apple (the manufacturer) and the end customer who buys the iPhone via bol. This illustrates an indirect distribution channel, as Apple's iPhones are not sold directly by the company to the end customer but are available via bol through various intermediaries and resellers.

For each of the intermediaries that are part of an indirect distribution channel, it is important that an authentic branded item is delivered. This means the item's journey has proven it to be a branded item, and therefore, as a partner (who is part of an indirect distribution channel), you do not need to show this additionally on the product page via bol.

",{"_315":7765},{"_317":7766,"_53":7767,"_321":7769},"Visibility rule",{"_55":7768},"cs3bc8560ab91728d1","visibility-rule",{"_324":7771},{"_27":7772,"_53":7773,"_119":7775},"Why does this 'visibility rule' apply?",{"_55":7774},"csf74af5edcd3f072b","

As a platform, our goal is to offer customers a reliable, safe, and high-quality product range. It is crucial that all items on our platform comply with applicable laws and regulations and with the guidelines bol sets for brands and items. One of the goals of the brand guidelines' visibility rule is to ensure that customers can trust that they will actually receive the item they see in the product images and descriptions. We want to prevent items from being offered and delivered that do not match the customer's expectations based on what they see on our website. By ensuring customers get exactly what they expect, we collectively try to prevent disappointments and offer a positive experience when shopping via bol.

To ensure this, it is important that the brand is clearly visible on the item or its packaging, especially if you are the sole partner for that brand. This makes the brand clearly recognizable, so only you can offer the item. This way, we prevent other partners from trying to sell under the same listing, and we can guarantee the quality and authenticity of our offer.

",{"_315":7777},{"_317":7778,"_53":7779,"_321":7781},"Contact with selling party",{"_55":7780},"csdb1dfa98397dddc0","contact-with-selling-party",{"_324":7783},{"_27":7784,"_53":7785,"_119":7787},"First, contact the selling party",{"_55":7786},"csbf80dfeb350553fb","

Via the Notice and Take Down (NTD) form, you have the option to report intellectual property infringement. If you doubt whether another partner's item is identical to your offer, you can contact that partner. You can contact selling partners via the contact details on their shop page. Or you can click 'Question about item' on the product page. If you can't resolve it among yourselves, you can submit a report via the Notice and Take Down form.

",{"_315":7789},{"_317":7790,"_53":7791,"_321":7793},"What is not allowed?",{"_55":7792},"cs01dfa098c57f62e0","not-allowed",{"_324":7795},{"_27":7790,"_53":7796,"_119":7798},{"_55":7797},"csad3a20afa180e2e0","

For brands with a direct distribution channel, it is not allowed to add the product image with a visible brand name later;

Only the brand on the shipping box is not sufficient;
Using stickers with a brand name and/or logo is not sufficient;
The brand, visual mark, brand name, or website may not be used as a watermark on the product image;
The brand may not be photoshopped onto the image;
The brand or logo of an item with a direct distribution channel must be visible immediately on the original product packaging and/or the item from the moment it is added via bol. This must then be visible in the images. It is not allowed to add this later.

",{"_7800":7801},"image_s_",{"_27":118,"_53":7802,"_119":118,"_181":7804},{"_55":7803},"cs9ccd7fbb20b0639f",[7805],{"_181":7806,"_53":7816,"_204":7818,"_7819":118},{"_55":7807,"_88":698,"_27":7808,"_195":699,"_97":5043,"_158":5043,"_95":7809,"_156":7809,"_187":4254,"_191":7810,"_193":7808,"_92":7811,"_185":38,"_120":7812,"_160":7813,"_39":7815},"blt45ab027768769514","B2B_Partnerplatform-EVB-visual_NL.png","2025-12-02T13:25:57.538Z","279843",{},[],{"_162":7814,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.042Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt45ab027768769514/692ee8e5db09e5806dbcde47/B2B_Partnerplatform-EVB-visual_NL.png",{"_55":7817},"csd946835842d92450","B2B Partnerplatform EVB visual","caption_image",{"_27":118,"_119":118},[],[7823,7824,7825,7826,7827,7828,7829,7830],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"show-brand-name-or-logo","Show brand name or logo","2026-01-27T14:14:50.950Z","/en/idp/show-brand-name-or-logo",{"_162":7836,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.473Z",{"_55":7838},"cs7150434327cc01d4",[],[],"2025-11-20T10:26:47.425Z","2025-11-28T10:47:51.126Z",{},{"_162":7845,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:45.991Z",{"_105":232,"_55":7847,"_27":7848,"_102":7849,"_169":7948,"_120":7949,"_90":91,"_97":98,"_158":98,"_95":7950,"_156":7951,"_92":7952,"_88":2182,"_94":38,"_160":7953},"blt27ecefaf62742cbd","Notice & take down",[7850],{"_105":240,"_55":7851,"_90":108,"_92":7852,"_94":38,"_88":5125,"_95":7853,"_97":178,"_113":38,"_114":7854,"_246":7855,"_116":7931,"_120":7932,"_122":7933,"_27":7942,"_154":7864,"_156":7943,"_158":98,"_39":7944,"_208":7945,"_160":7946},"blt9ca03ba1ad13e0f1",{},"2026-01-19T15:45:36.025Z","Through the Notice and Take Down (NTD) form, you have the option to report illegal content. On this page, you can read more about it.",[7856,7862,7868,7875,7881,7886,7901,7907,7912,7919,7925],{"_315":7857},{"_317":7858,"_53":7859,"_321":7861},"NTD procedure",{"_55":7860},"cs3cd1e19a6bdf22a4","ntd",{"_324":7863},{"_27":7864,"_53":7865,"_119":7867},"Notice and Take Down procedure",{"_55":7866},"csdea6b4197c4fbe15","

Do you see illegal content* (for example, items or content) on our platform based on the DSA or a violation of the Conditions of Use Professional Sales via bol? Then you can report it based on the Notice and Take Down (NTD) procedure. This includes content that violates applicable laws and regulations or the Conditions of Use Professional Sales via bol.

The NTD procedure shows how bol handles reports of illegal content. Additionally, we can engage with the reporter, partner, or third parties for more information or consultation.

*Examples of illegal content: unsafe or prohibited items, infringement of intellectual property rights, inappropriate or harmful content, fraud, hate speech, or discrimination. The form clearly states what you can report and an 'i' icon explains what each term means.

You can report in 3 ways:

Are you a partner of bol and do you have a seller account? Click here to submit an NTD report via the seller account;
Do you not have a seller account with bol, but are you a brand owner? Click here to submit a report via the NTD form.
Are you an authority or trusted flagger? Click here to submit an NTD report.

Do you see multiple issues with one item? Then submit a separate form for each issue. This ensures that the correct reports are handled by the right team.

Have you received a message that a report has been made about your offer? Then follow the instructions in the email.

Do you disagree with our decision on the report or the action taken based on the report? Then you can submit a complaint within 6 months of receiving our decision via our complaints procedure.

",{"_330":7869},{"_27":5064,"_53":7870,"_119":7872,"_336":337,"_338":339,"_340":7873},{"_55":7871},"csd59425bfb8dcbfe9","

Do you suspect there is illegal content? You can also directly contact the partner(s) listed with the offer. You can find their contact details on the seller page.

",{"_39":7874,"_37":38},{"_27":118,"_42":118},{"_315":7876},{"_317":7877,"_53":7878,"_321":7880},"Providing the right documents",{"_55":7879},"cs1ea2e47650cdf25a","providing-the-right-documents",{"_324":7882},{"_27":7877,"_53":7883,"_119":7885},{"_55":7884},"cs8b95d07b2e822aa2","

To report illegal content, we ask you to include documents. You can add these as an attachment to the report form. The documents we need vary per type of report. In the table below, you will find some situations to help guide you.

",{"_359":7887},{"_27":118,"_53":7888,"_119":118,"_364":38,"_365":7890,"_382":118},{"_55":7889},"csf52daa1ecae9cd93",{"_55":7891,"_88":698,"_27":7892,"_195":7893,"_97":98,"_158":98,"_95":7894,"_156":7894,"_187":370,"_191":7895,"_193":7892,"_92":7896,"_185":38,"_120":7897,"_160":7898,"_39":7900},"blt8c811dc56054657b","NTD_Documentvoorbeelden-per-melding_EN1.xlsx","blt33465db281b08d5e","2026-02-13T13:47:54.140Z","11130",{},[],{"_162":7899,"_164":98,"_165":166,"_90":108},"2026-02-13T13:47:59.327Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8c811dc56054657b/698f2b8ab5de7400080894c9/NTD_Documentvoorbeelden-per-melding_EN1.xlsx",{"_315":7902},{"_317":7903,"_53":7904,"_321":7906},"How will my notification be processed?",{"_55":7905},"cs55dcc7bb67c6dcc9","report-processing",{"_324":7908},{"_27":7903,"_53":7909,"_119":7911},{"_55":7910},"cs55536ae80015f8c0","

Once we have received your report, you will receive a confirmation. We will also check if the report is complete. If we notice something is missing, you will receive a message about it. After that, we will review your report. If it indeed turns out to be illegal content, there are 2 options:

The offer will be adjusted or taken offline\n
If the offer that the report is about is indeed illegal and/or violates the conditions of use, we will adjust the offer or take it offline. We only take the offer offline if we determine that it is so serious that taking it offline is justified. We assess this carefully and to the best of our ability. As the submitter, we will, of course, inform you of our decision via the contact details you provided.
Your report will not be processed\n
In some cases, bol does not process reports. This happens for a reasoned cause. For example, if an NTD report does not sufficiently explain why the content is illegal, if the necessary documents are missing, or if a clear indication of the exact location of the content, such as the URL, is missing.
Your report will be rejected\n
If our judgment after investigation is that there is no illegal content, your report will be rejected.

",{"_330":7913},{"_27":5064,"_53":7914,"_119":7916,"_336":337,"_338":339,"_340":7917},{"_55":7915},"csd7abf895f6105ba3","

Measures can be taken against parties who frequently submit incorrect reports of illegal items and/or content. If incorrect reports are submitted too often, we may decide not to process reports for some time. Therefore, before submitting a report, please check if there is indeed illegal content.

",{"_39":7918,"_37":38},{"_27":118,"_42":118},{"_315":7920},{"_317":7921,"_53":7922,"_321":7924},"Procedure for brand owners (non-partners)",{"_55":7923},"cs210f13d65e7d6829","brand-owner",{"_324":7926},{"_27":7927,"_53":7928,"_119":7930},"Notice and Take Down form for brand owners",{"_55":7929},"csc3d09c98575220e8","

Read here the regulation that applies to the Notice and Take Down procedure (in Dutch).

Are you a partner? Then submit a report via the partner form in the SDD.

",{"_27":118,"_119":118},[],[7934,7935,7936,7937,7938,7939,7940,7941],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"notice-and-take-down-procedure","2026-02-13T13:50:30.089Z","/en/idp/notice-and-take-down-procedure","Learn about the NTD form for reporting illegal content",{"_162":7947,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:16.422Z",[],[],"2025-11-25T08:08:05.417Z","2025-11-25T08:08:36.387Z",{},{"_162":7954,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.644Z",{"_105":232,"_55":7956,"_27":7957,"_102":7958,"_169":8049,"_120":8050,"_90":91,"_97":98,"_158":98,"_95":8051,"_156":8052,"_92":8053,"_88":2182,"_94":38,"_160":8054},"blt859b9f3e9800ccb9","Prijsbeleid",[7959],{"_105":240,"_55":7960,"_90":108,"_92":7961,"_94":38,"_88":184,"_95":7962,"_97":178,"_113":38,"_114":7963,"_246":7964,"_116":8031,"_208":8032,"_120":8033,"_122":8034,"_27":8043,"_154":8044,"_156":8045,"_158":200,"_39":8046,"_160":8047},"blt9dd1792fc4c6ac7b",{},"2026-01-14T10:57:49.241Z","On this page, we'll tell you more about the guidelines for a good price, so you can achieve optimal sales results with a competitive price.",[7965,7970,7987,7993,7998,8004,8020,8026],{"_315":7966},{"_317":7967,"_53":7968,"_321":4238},"Price Policy video",{"_55":7969},"cs38a08e465301588f",{"_4238":7971},{"_27":118,"_53":7972,"_119":118,"_4242":38,"_4238":-5,"_4243":7974,"_4247":118,"_4248":38,"_4249":7977},{"_55":7973},"cs7de60fa7b4700144",{"_27":7975,"_42":7976},"bol's Price Policy","https://youtu.be/dRqfuAC-_ag",{"_55":7978,"_88":698,"_195":699,"_27":7979,"_97":701,"_158":701,"_95":7980,"_156":7980,"_187":4254,"_191":7981,"_193":7979,"_92":7982,"_185":38,"_120":7983,"_160":7984,"_39":7986},"blt7e409c6267e3f0d7","Prijsbeleid_NL_thumbnail.png","2025-11-14T13:13:32.853Z","1366752",{},[],{"_162":7985,"_164":701,"_165":166,"_90":108},"2026-01-14T11:19:28.949Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e409c6267e3f0d7/69172afc8c5f3b8b7003f1e3/Prijsbeleid_NL_thumbnail.png",{"_315":7988},{"_317":7989,"_53":7990,"_321":7992},"Guidelines for a good price",{"_55":7991},"cs04d48d313b7f132f","price-guidelines",{"_324":7994},{"_27":7989,"_53":7995,"_119":7997},{"_55":7996},"cs7bec8537b67ca2b6","

To prevent customers from having negative experiences when buying an item via bol, there are some guidelines for setting prices. This keeps it fair and clear for everyone.

1. Relevant market prices

To determine the best selling price, we calculate the relevant market price. We first look at the price of the same item from other providers. If there aren't any, we consider the recommended retail price and the historical platform price. When we compare your price with the price of the same item from other providers, these are the guidelines:

Anything that can be shipped to the Netherlands or Belgium within acceptable delivery times, including shipping costs, is a valid benchmark. If a benchmark has a longer delivery time than 14 days, we will not compare your item with it.
We sometimes also include benchmarks from physical stores.
We exclude benchmarks from business-to-business, second-hand, or unreliable providers.
Benchmarks don't have to be exactly the same:
- Items with the same specifications but a different “white label” are also considered a competitive market price.
- We also don't differentiate between items based on product specifications that generally don't cause a price difference, such as different colors/sizes.
To determine the best selling price, we calculate the maximum allowed market price, in short: MTP. bol does not display items with a price above the MTP on the platform. To reach the Maximum Allowed Price, a buffer is included on top of the benchmark and shipping costs. This means you don't have to use the exact benchmark price including shipping costs; you retain room to set your own price.
If we don't have benchmarks (a benchmark is a price comparison with another webshop), we calculate and use the historical price. We compare the average price of each item between 6 and 8 months ago with the average price in the past 2 months. Promotions, second-hand items, and seasonal items are not included in this. Based on this calculation, we determine the Maximum Allowed Price*: a price that is good for you and for our customers.
*When calculating the Maximum Allowed Price based on the historical price, we include a certain buffer on top of the historical price. This way, we also account for possible inflation/price increases.

2. Equal prices
Customers compare prices online. That's why it's important that prices for the same item are as similar as possible. The shipping costs are part of the relevant market price.

3. Logical second-hand prices
If you sell a second-hand item via bol that is also offered as a new item, the price of the second-hand item (including shipping costs and excluding service contribution) may never be higher than the new item price - €1.99. If no new item price is known, we look at the maximum price for which a new item could be offered.

",{"_324":7999},{"_27":8000,"_53":8001,"_119":8003},"Additional rules for Belgium",{"_55":8002},"cs5bbacc409d1d117d","

In Belgium, additional rules apply to certain aspects:

There are legal conditions for sales periods (solden);
Items may be sold twice a year at heavily reduced prices;
These periods are legally defined;
Additional rules apply to the product categories of clothing, leather goods, and shoes;
All information on this can be found on the Belgian government's website.

",{"_359":8005},{"_27":8006,"_53":8007,"_119":118,"_364":38,"_365":8009,"_382":8019},"Additional price rules for electric heaters and blankets",{"_55":8008},"csd3c2fecea8d26301",{"_55":8010,"_88":698,"_195":699,"_27":8011,"_97":701,"_158":701,"_95":8012,"_156":8012,"_187":370,"_191":8013,"_193":8011,"_92":8014,"_185":38,"_120":8015,"_160":8016,"_39":8018},"blt0e5ebb0a92e34247","Woekerprijzen_KachelsenDekens-1.xlsx","2025-11-14T13:16:20.905Z","10361",{},[],{"_162":8017,"_164":701,"_165":166,"_90":108},"2026-01-14T11:19:28.974Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0e5ebb0a92e34247/69172ba4e4a3b03bab04f816/Woekerprijzen_KachelsenDekens-1.xlsx","

* Starting point for assessing price increase.

For electric heaters and electric blankets costing less than €100, the price may be a maximum of 40% higher than the item's price on July 1, 2022 (if known). For items that went on sale on our platform after July 1, 2022, we use the introductory price.

For electric heaters and electric blankets costing €100 or more, a maximum price increase of 35% applies compared to the item's price on July 1, 2022 (if known). For items that went on sale on our platform after July 1, 2022, we use the introductory price.

To objectively assess prices, we look at historical prices.

",{"_315":8021},{"_317":8022,"_53":8023,"_321":8025},"Setting the price",{"_55":8024},"cs510a25461b782998","setting-the-price",{"_324":8027},{"_27":8022,"_53":8028,"_119":8030},{"_55":8029},"cs51e6bb9b93f7a246","

When setting your price, it's important to consider a few things:

The selling price you set includes shipping costs. You cannot charge shipping costs separately.
When calculating the relevant market price, bol is not included as a provider. We only look at competing providers and recommended retail prices. It's possible that your purchase price is higher than the price bol offers. Our purchase price might be lower because bol buys in large quantities, allowing us to maintain a lower selling price.
It's possible that you follow the recommended retail price, but that the price is still above the relevant market price. The manufacturer and supplier determine the recommended retail price. If other relevant providers offer the same item cheaper than the recommended retail price, the relevant market price may turn out lower.

",{"_27":118,"_119":118},"Discover pricing guidelines for optimal sales results",[],[8035,8036,8037,8038,8039,8040,8041,8042],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"price-policy","Price Policy","2026-01-22T14:19:52.716Z","/en/idp/price-policy",{"_162":8048,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.579Z",[],[],"2025-11-25T08:08:57.865Z","2025-11-25T08:09:18.224Z",{},{"_162":8055,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.549Z",{"_102":8057,"_53":8098,"_169":8100},[8058],{"_105":174,"_55":8059,"_90":108,"_92":8060,"_94":38,"_88":243,"_95":8061,"_97":178,"_113":38,"_179":8062,"_114":8076,"_116":8077,"_208":8078,"_120":8079,"_122":8080,"_27":8092,"_154":8093,"_156":8094,"_158":98,"_39":8095,"_160":8096},"bltb7738ba0b162fc65",{},"2026-01-19T10:59:38.876Z",{"_181":8063,"_204":8075},{"_55":8064,"_88":243,"_185":38,"_92":8065,"_187":188,"_95":8066,"_97":190,"_191":8067,"_193":8068,"_195":196,"_120":8069,"_27":8070,"_156":8071,"_158":200,"_160":8072,"_39":8074},"blta86ae54ae054279d",{},"2025-09-15T14:15:53.511Z","21708046","2024_Q4_b2b_layer3_coffee_testshoot.jpg",[128,140],"EVB-Coffee-Assortiment","2026-02-09T19:24:19.164Z",{"_162":8073,"_164":200,"_165":166,"_90":108},"2026-02-09T19:24:22.677Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta86ae54ae054279d/68c81f996d1001c2dae90ea7/2024_Q4_b2b_layer3_coffee_testshoot.jpg","Two coffee bags stand on yellow cylindrical stands between stacked cardboard boxes on a wooden pallet, creating an industrial and vibrant presentation.","Learn step-by-step how to add new items and update your existing offer. Ensure complete content for the best results.",{"_27":118,"_119":118},"Manage your offer: add items, get online, and content",[],[8081,8082,8083,8085,8086,8087,8088,8089,8090,8091],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8084},"grow",{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"publish-offer","Publish offer","2026-01-19T11:05:19.361Z","/en/l2op/publish-offer",{"_162":8097,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:18.956Z",{"_55":8099},"csfd8fd0135d1ac587",[8101,8994,9252,12348,12419,13207,14211,15030],{"_105":232,"_55":8102,"_27":8103,"_102":8104,"_169":8129,"_120":8988,"_90":91,"_97":98,"_158":98,"_95":8989,"_156":8990,"_92":8991,"_88":184,"_94":38,"_160":8992},"bltbe584f2ca5fd07bc","Artikel toevoegen",[8105],{"_105":240,"_55":8106,"_90":108,"_92":8107,"_94":38,"_88":243,"_95":8108,"_97":178,"_113":38,"_114":8109,"_246":8110,"_116":8111,"_208":8112,"_120":8113,"_122":8114,"_27":8123,"_154":8124,"_156":8125,"_158":98,"_39":8126,"_160":8127},"blt68e241a68f2c8aa1",{},"2026-01-22T13:32:36.325Z","Ready to grow your product range and reach more customers? On these pages, you'll find all the information you need to add your items quickly and efficiently to our platform. Whether you want to add one or multiple new items, we offer the right tools and step-by-step guides. We're happy to help you keep your offer complete and up-to-date.",[],{"_27":118,"_119":118},"All the information you need to add your items efficiently",[],[8115,8116,8117,8118,8119,8120,8121,8122],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-item","Add item","2026-01-29T10:46:31.625Z","/en/idp/add-item",{"_162":8128,"_164":451,"_165":166,"_90":108},"2026-03-14T19:01:27.228Z",[8130,8288,8564,8744,8863],{"_102":8131,"_53":8285,"_169":8287},[8132],{"_105":240,"_55":8133,"_88":368,"_90":108,"_92":8134,"_94":38,"_95":8135,"_97":178,"_113":38,"_114":8136,"_246":8137,"_116":8269,"_208":118,"_120":8270,"_122":8271,"_27":8280,"_154":8140,"_156":8281,"_158":701,"_39":8282,"_160":8283},"blt0122bd31a696e969",{},"2026-01-12T08:52:26.591Z","If you want to sell 1 item or a small number of items, you can easily do this in your seller account. On this page, you will find a step-by-step plan on how to add items individually to your product range.",[8138,8239],{"_4593":8139},{"_4595":8140,"_53":8141,"_4598":118,"_4600":8143},"Add item per piece",{"_55":8142},"csb1a5f426cf62e7e4",[8144,8150,8156,8167,8173,8197],{"_4603":8145,"_53":8146,"_4607":8148,"_4609":8149},"Add item by item",{"_55":8147},"csd34369f77956a4e9","

In the menu, go to ‘Artikelen’ and then to ‘Artikel per stuk toevoegen’. Add your offer per item and fill in the price, stock and delivery time, among other things. After, we refer you to the place where you add product information.

The roadmap below tells you how to add an item by item. From adding existing items as well as unique items, we will explain you everything. To add unique items, they must be new instead of second-hand.

",[],{"_4603":8151,"_53":8152,"_4607":8154,"_4609":8155},"2. Enter the item you want to sell",{"_55":8153},"csded7d0fbd02faa23","

In your seller dashboard, go to ‘Artikelen’ and choose ‘Artikel per stuk toevoegen’. In the field at the top, enter the item you want to sell. You do this by entering an EAN, ISBN, title or (part of) the product description here.

",[],{"_4603":8157,"_53":8158,"_4607":8160,"_4609":8161},"3. Select the desired item",{"_55":8159},"cs6202fa99304e8b07","

Have you found your item? Choose ‘toevoegen’ on the right-hand side. Now go to step 5 of the step-by-step plan.

",[8162],{"_324":8163},{"_27":118,"_53":8164,"_119":8166},{"_55":8165},"cs99e87229fffa5e03","

Is your item not listed? Then choose the option ‘Nieuw (uniek) artikel toevoegen’ (add new unique item); scroll all the way down to find this option at the bottom of the list of product suggestions. Read on at step 4.

",{"_4603":8168,"_53":8169,"_4607":8171,"_4609":8172}," 4. Give your new item a title and select a product group",{"_55":8170},"cs0178aae3fb35e746","

Enter the EAN and the title for your new item and select a product group. You will see a number of product group suggestions. Select one of them or choose a product group yourself that better suits your items. Based on the selected product group we determine the minimum product information that is required to get the item online, amongst other things.

",[],{"_4603":8174,"_53":8175,"_4607":8177,"_4609":8178},"5. Enter your price, stock and delivery time",{"_55":8176},"cs9dbb062b935877d9","

On what terms are you selling the item? Enter the following details:

Delivery time
Stock
Sale price
Condition
Reference code (optional)

Need help choosing a good selling price? Then take a look at the prices of other sellers. In addition, you can also see the commission paid for this item by hovering your mouse over the ‘i’ at ‘bol.com kosten’.

",[8179,8187],{"_330":8180},{"_27":8181,"_53":8182,"_119":8184,"_336":349,"_338":339,"_340":8185},"Tip!",{"_55":8183},"cse077754332c07535","

Do you want to set a good price? For the item in question, under ‘Current prices’, you can see the selling prices used by other providers. Also, look at bol's pricing policy, perform a price analysis, and check how much commission you pay for this item. Your selling price visible via bol includes shipping costs. Do you want to charge shipping costs to the customer? Then you must include these in your selling price yourself.

",{"_39":8186,"_37":38},{"_27":118,"_42":118},{"_330":8188},{"_27":8189,"_53":8190,"_119":8192,"_336":337,"_338":339,"_340":8193},"Please note! Only deliver items from your own stock",{"_55":8191},"csf4f13d8c9600f2af","

It is not allowed, among other things, to send items directly to the customer from your own address or a Fulfilment center (from third parties) outside the European Union. Want to know what is allowed?

",{"_39":8194,"_37":57},{"_27":8195,"_42":8196},"Read more about delivery from outside the EU","/en/idp/delivery-from-outside-the-eu",{"_4603":8198,"_53":8199,"_4607":8201,"_4609":8202},"6. Complete the product information",{"_55":8200},"csb0abb85830808b30","

There is insufficient product information for new items and some existing items. You need to complete this before your item goes on sale on the shopping platform.

",[8203,8210,8227,8233],{"_330":8204},{"_27":5064,"_53":8205,"_119":8207,"_336":4326,"_338":339,"_340":8208},{"_55":8206},"cs1c31f40a08e30815","

Before you enter the items you want to sell into your seller account, please check the following:

Are the items suitable for selling via bol?

Do you have an ISBN or EAN for each item?

Yes? Great, then you can get started!

",{"_39":8209,"_37":38},{"_27":118,"_42":118},{"_4238":8211},{"_27":118,"_53":8212,"_119":118,"_4242":38,"_4238":-5,"_4243":8214,"_4247":118,"_4248":38,"_4249":8217},{"_55":8213},"cs06a15f1ff66b061a",{"_27":8215,"_42":8216},"How do I adjust my selling prices?","https://youtu.be/mJEwIlpTH2o",{"_55":8218,"_88":698,"_195":699,"_27":8219,"_97":701,"_158":701,"_95":8220,"_156":8220,"_187":4254,"_191":8221,"_193":8219,"_92":8222,"_185":38,"_120":8223,"_160":8224,"_39":8226},"bltc5de6be4e08963dd","Thumbnail-scaled.png","2025-11-13T09:29:04.258Z","2327209",{},[],{"_162":8225,"_164":701,"_165":166,"_90":108},"2026-01-12T09:18:07.773Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc5de6be4e08963dd/6915a4e0bc0e4614620a6361/Thumbnail-scaled.png",{"_324":8228},{"_27":8229,"_53":8230,"_119":8232},"As of now, add French-language product information too",{"_55":8231},"cs77cc461c70ec02fc","

Did you know that from now on you can also add or edit French product information yourself for multiple items at the same time, via ‘Mijn artikelen overzicht’? You can follow almost the exact same steps:

In your seller dashboard, go to ‘Mijn artikelen’.
Select all the items you want to edit.
Click on ‘Bewerk productinformatie’.
Then click through until you land on the ‘Vul jouw productinformatie aan’ screen. At the top right, you can modify and add French product information by clicking on the French flag.
Do you also want to modify the Dutch product information? Then click on the Dutch flag. You can switch between these without saving in between.
Completely finished? Click ‘Wijzigingen opslaan’.

It is also possible to add or edit French-language information via ‘Artikelen in bulk toevoegen’. If you are wondering how this works, then read the step-by-step plan here.

",{"_324":8234},{"_27":8235,"_53":8236,"_119":8238},"Good to know",{"_55":8237},"cs83f1da77b3eaa279","

Additions or changes will be processed within 8 hours and will then be visible on bol. Are your changes still not visible after 8 hours? This could be because priority has been given to existing or other new product information from other partners or brands.

It may be that French product information is already present without you having entered it. This is because we also automatically translate the Dutch product information if you have entered it. We do this regularly. The French product information that is already present can of course be modified.

You will not see all the product characteristics you can enter in Dutch in this French-language edit page. This is because some product characteristics are automatically translated from Dutch. Is the information on the website incorrect because of this? Then adjust this product feature in Dutch, as this will also be automatically reflected in the French language.

",{"_715":8240},{"_717":8241,"_53":8242,"_721":118,"_722":8244},"Frequently asked questions about French content",{"_55":8243},"cs5386c478674bbadf",[8245,8253,8261],{"_852":8246},{"_854":8247,"_53":8248,"_858":8250,"_340":8251},"Where can I find an overview of all articles with French-language product information?",{"_55":8249},"cs5de5f6e2ad05f3d9","

Unfortunately, there is no overview yet where you can see all items with French product information. However, you can see in the ‘Artikelen toevoegen in bulk’ screen which selected items have French product information and where not.

",{"_39":8252,"_37":38},{"_27":118,"_42":118},{"_852":8254},{"_854":8255,"_53":8256,"_858":8258,"_340":8259},"Can I also supply French-language product information per item",{"_55":8257},"cs7efa6890a8dcfbc7","

Currently, it is only possible to edit or add French-language product information via the ‘Artikelen toevoegen in bulk’ screen as described above.

",{"_39":8260,"_37":38},{"_27":118,"_42":118},{"_852":8262},{"_854":8263,"_53":8264,"_858":8266,"_340":8267},"If I make adjustments to the Dutch product information, will the French-language product information also be adjusted automatically?",{"_55":8265},"csbdd38613a0af4f15","

Adjustments made in product features where you can choose from options in a drop-down menu are automatically translated into French after the adjustment in Dutch. Adjustments in product features that are free to fill in, such as the title and description, are translated into French only once. If you make adjustments to these freely fillable product features, this will not be automatically translated. So when you adjust this, it is important that you still adjust the French-language information yourself via the bulk editor.

",{"_39":8268,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[8272,8273,8274,8275,8276,8277,8278,8279],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-item-per-piece","2026-02-24T12:56:23.557Z","/en/idp/add-item-per-piece",{"_162":8284,"_164":701,"_165":166,"_90":108},"2026-02-24T12:56:28.992Z",{"_55":8286},"csd4418d9740e0cc76",[],{"_102":8289,"_53":8561,"_169":8563},[8290],{"_105":240,"_55":8291,"_90":108,"_92":8292,"_94":38,"_88":2746,"_95":8293,"_97":178,"_113":38,"_114":8294,"_246":8295,"_116":8545,"_208":118,"_120":8546,"_122":8547,"_27":8556,"_154":8298,"_156":8557,"_158":806,"_39":8558,"_160":8559},"blt1c7846aa983e7335",{},"2026-01-19T14:52:27.451Z","On this page, you will find a step-by-step guide on how to add multiple items to your product range at once. If you want to add a large number of items to your account in one go, this can be automated using our API. For more information, please refer to the 'Frequently Asked Questions' section at the bottom of this page. ",[8296,8519],{"_4593":8297},{"_4595":8298,"_53":8299,"_4598":8301,"_4600":8302},"Add multiple items at once",{"_55":8300},"csd9d2b8bbe2e8219d","

In your seller account, you can add or modify product information for multiple items at once. You can do this using the following steps:

",[8303,8324,8369,8389,8430,8450],{"_4603":8304,"_53":8305,"_4607":8307,"_4609":8308},"Go to your seller account",{"_55":8306},"csb9f533b0d68759bb","Under ‘Items’, choose ‘Add items in bulk’.",[8309],{"_181":8310},{"_181":8311,"_53":8321,"_204":8323,"_7819":118},{"_55":8312,"_88":698,"_195":699,"_27":8313,"_97":701,"_158":701,"_95":8314,"_156":8314,"_187":4254,"_191":8315,"_193":8313,"_92":8316,"_185":38,"_120":8317,"_160":8318,"_39":8320},"blt6032f1e45523d012","Artikelen-toevoegen-in-bulk.png","2025-11-17T09:12:11.662Z","69161",{},[],{"_162":8319,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.555Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6032f1e45523d012/691ae6ebcc48d22663a860ea/Artikelen-toevoegen-in-bulk.png",{"_55":8322},"csfa4d3650244c25c4","Add items in bulk",{"_4603":8323,"_53":8325,"_4607":8327,"_4609":8328},{"_55":8326},"cs2d48b8a22d94a2f3","

In your seller account, click on ‘Items’ at the top, then choose ‘Add items in bulk’. You have 2 options to upload your items in bulk:

",[8329,8335,8352],{"_324":8330},{"_27":8331,"_53":8332,"_119":8334},"Option 1: Automatically link and enrich product information",{"_55":8333},"csac52ccdf2cbe0d9c","

With this upload method, your existing product information will be automatically linked to bol’s model. This upload method does not process offer information which you can easily add afterwards. You will receive a template for this at the end of the upload process.

",{"_181":8336},{"_181":8337,"_53":8349,"_204":8351,"_7819":118},{"_55":8338,"_88":698,"_27":8339,"_195":8340,"_97":806,"_158":806,"_95":8341,"_156":8341,"_187":4254,"_191":8342,"_193":8343,"_92":8344,"_185":38,"_120":8345,"_160":8346,"_39":8348},"blt6b096faba7e84892","Stap 1 optie 1 meerdere artiekelen invoegen.png","blta39219fd6afa4480","2026-03-24T10:22:58.960Z","80279","Stap_1_optie_1_meerdere_artiekelen_invoegen.png",{},[],{"_162":8347,"_164":806,"_165":166,"_90":108},"2026-03-24T10:33:47.720Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6b096faba7e84892/69c26602a654eca8a3289c69/Stap_1_optie_1_meerdere_artiekelen_invoegen.png",{"_55":8350},"cs2857d93494d5238e","meerdere artikelen tegelijk toevoegen",{"_4238":8353},{"_27":8354,"_53":8355,"_119":118,"_4242":38,"_4238":-5,"_4243":8357,"_4247":118,"_4248":38,"_4249":8359},"Option 2: Manually add product information and offers via Excel",{"_55":8356},"csf8e7a25f13af4b24",{"_27":8298,"_42":8358},"https://youtu.be/EDf5Q5ArgBo",{"_55":8360,"_88":698,"_195":699,"_27":8361,"_97":701,"_158":701,"_95":8362,"_156":8362,"_187":188,"_191":8363,"_193":8361,"_92":8364,"_185":38,"_120":8365,"_160":8366,"_39":8368},"blt477752b42a26d9ea","maxresdefault-1.jpg","2025-11-17T09:10:56.740Z","70799",{},[],{"_162":8367,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.538Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt477752b42a26d9ea/691ae6a0d8e06ff3465e6005/maxresdefault-1.jpg",{"_4603":8370,"_53":8371,"_4607":8373,"_4609":8374},"Upload your files",{"_55":8372},"cs07b174d5d8c21441","Make sure all your information is on the first tab, as only that tab will be read. Additionally, we ask you to place the column names in the first row of the Excel field. It is important that column names are not duplicated. For example, if ‘Stock’ is now in column E, this column should not appear again in another row.",[8375],{"_181":8376},{"_181":8377,"_53":8387,"_204":8370,"_7819":118},{"_55":8378,"_88":698,"_195":699,"_27":8379,"_97":701,"_158":701,"_95":8380,"_156":8380,"_187":4254,"_191":8381,"_193":8379,"_92":8382,"_185":38,"_120":8383,"_160":8384,"_39":8386},"blt02e71c66cb6fbb6e","excel-1024x107-1.png","2025-11-17T09:13:03.661Z","48699",{},[],{"_162":8385,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.475Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt02e71c66cb6fbb6e/691ae71f6a0e54616783ec79/excel-1024x107-1.png",{"_55":8388},"cs6b1be0995a45081c",{"_4603":8390,"_53":8391,"_4607":8393,"_4609":8394},"Assigning the product category",{"_55":8392},"cs80b9e7354833a466","Do you want to add items that are not yet sold via bol? Then we ask you to link the columns containing your EAN, title, and descriptions to those of bol. As soon as you have added this information to the system, it will try to suggest a product category.",[8395,8409,8415],{"_181":8396},{"_181":8397,"_53":8407,"_204":8390,"_7819":118},{"_55":8398,"_88":698,"_195":699,"_27":8399,"_97":701,"_158":701,"_95":8400,"_156":8400,"_187":4254,"_191":8401,"_193":8399,"_92":8402,"_185":38,"_120":8403,"_160":8404,"_39":8406},"blt43c8031286767e7b","4.-Het-indelen-van-de-productgroep.png","2025-11-17T09:14:03.250Z","53382",{},[],{"_162":8405,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.492Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt43c8031286767e7b/691ae75b78e5ef7046bb2384/4.-Het-indelen-van-de-productgroep.png",{"_55":8408},"cs0fcac2db04854276",{"_324":8410},{"_27":8411,"_53":8412,"_119":8414},"How does item categorization work?",{"_55":8413},"cs380f29f55e3ecd20","

We aim to help you categorize as effectively as possible. Here's how it works:

Items that are identical – or very similar – are grouped into ‘sets’. This allows you to categorize these sets in one go.
Wherever possible, the product category is predicted. You then only need to confirm it.
If the prediction is incorrect, you can search for a product category yourself.
Have you linked an item to a product category? Then you can click ‘continue’. You can then proceed to link the other items to the correct product category. Items already known to bol do not need to be assigned to a product category again.
Have you assigned all items to the correct product category? Then save the changes.

",{"_181":8416},{"_181":8417,"_53":8427,"_204":8429,"_7819":118},{"_55":8418,"_88":698,"_195":699,"_27":8419,"_97":701,"_158":701,"_95":8420,"_156":8420,"_187":4254,"_191":8421,"_193":8419,"_92":8422,"_185":38,"_120":8423,"_160":8424,"_39":8426},"blt43de8d702f50f60e","kies-een-productgroep.png","2025-11-17T09:15:00.375Z","108286",{},[],{"_162":8425,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.546Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt43de8d702f50f60e/691ae794bc68b5f9470021f8/kies-een-productgroep.png",{"_55":8428},"cs7b52f0c32bb4dc34","Choose a product category",{"_4603":8431,"_53":8432,"_4607":8434,"_4609":8435},"Link other information",{"_55":8433},"csec50aae330e946bc","The remaining information from the columns must now be linked to bol's attribute columns. The system provides suggestions for linking when the column names are the same or almost the same. An example of this is ‘colour’ and ‘kleur’. If the column name does not resemble the bol column name, the message ‘not yet linked’ will appear. You can then choose which column title matches bol's attribute column yourself. If a column name you have is not in bol's list, choose the ‘skip’ option at the bottom of the menu.",[8436],{"_181":8437},{"_181":8438,"_53":8448,"_204":8431,"_7819":118},{"_55":8439,"_88":698,"_195":699,"_27":8440,"_97":701,"_158":701,"_95":8441,"_156":8441,"_187":4254,"_191":8442,"_193":8440,"_92":8443,"_185":38,"_120":8444,"_160":8445,"_39":8447},"blt7421ebd4ac6c041d","5.-Overige-informatie-koppelen.png","2025-11-17T09:15:57.986Z","67191",{},[],{"_162":8446,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.530Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7421ebd4ac6c041d/691ae7cdee30bb1661976cb4/5.-Overige-informatie-koppelen.png",{"_55":8449},"cs0b262648112bedea",{"_4603":8451,"_53":8452,"_4607":8454,"_4609":8455},"Completing the required content for multiple items at once",{"_55":8453},"csca99e93f1a5e117c","

In the next step, you will see an overview of all the items you have uploaded. Different colors indicate which items require more content:

All red fields are mandatory to fill in. These are the minimum required fields to get the item online.
To optimally help customers in their purchasing process, it is important that you also fill in the green fields.
Do you see a field with a red border? Then there is likely an incorrect value in this field. If you hover over the field with your mouse, a message will indicate what is wrong and what information is necessary.

Just like in Excel, you can drag values from one cell to multiple cells, so that information that is the same for different items can be filled in easily and quickly. Information is saved temporarily so you can switch between different categories without losing information. When you click ‘Save changes’, you will immediately receive feedback on how many items will now go online. It also indicates if any information is still missing.

",[8456,8470,8484,8489,8496,8502,8508,8514],{"_181":8457},{"_181":8458,"_53":8468,"_204":8451,"_7819":118},{"_55":8459,"_88":698,"_195":699,"_27":8460,"_97":701,"_158":701,"_95":8461,"_156":8461,"_187":4254,"_191":8462,"_193":8460,"_92":8463,"_185":38,"_120":8464,"_160":8465,"_39":8467},"blt911badac7ea84d07","6.-Het-aanvullen-van-de-benodigde-productinformatie-van-meerdere-artikelen-tegelijk.png","2025-11-17T09:17:09.932Z","112513",{},[],{"_162":8466,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.564Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt911badac7ea84d07/691ae815cc48d23890a860f2/6.-Het-aanvullen-van-de-benodigde-productinformatie-van-meerdere-artikelen-tegelijk.png",{"_55":8469},"cs7daef70bf2e3e381",{"_181":8471},{"_181":8472,"_53":8482,"_204":8451,"_7819":118},{"_55":8473,"_88":698,"_195":699,"_27":8474,"_97":701,"_158":701,"_95":8475,"_156":8475,"_187":4254,"_191":8476,"_193":8474,"_92":8477,"_185":38,"_120":8478,"_160":8479,"_39":8481},"blt09d2efa5ebb73f65","Bulkeditor1.png","2025-11-17T09:17:09.933Z","55981",{},[],{"_162":8480,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.484Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt09d2efa5ebb73f65/691ae815e4a3b084b604fc65/Bulkeditor1.png",{"_55":8483},"cs97834205b51b1011",{"_324":8485},{"_27":118,"_53":8486,"_119":8488},{"_55":8487},"csb34e88f0c60d79d2","

If you don't want to add items to your seller account but prefer to use your own system, you can use Automate via bol. There are various ecosystem partners who can help automate your offers.

If you wish to build and manage the integration yourself, you can find an explanation on how to automate your offer here. Please note that this requires technical knowledge.

",{"_330":8490},{"_27":5064,"_53":8491,"_119":8493,"_336":337,"_338":339,"_340":8494},{"_55":8492},"csa3afb53164de2178","

Before you enter the items you want to sell via bol in the seller account, please check the following: \r

Are the items suitable to sell via bol? \r

Do you have an ISBN or EAN for each item? \r

Yes? Great, then you can get started!

",{"_39":8495,"_37":38},{"_27":118,"_42":118},{"_324":8497},{"_27":8498,"_53":8499,"_119":8501},"Add items in bulk vs. Manage offer in Excel",{"_55":8500},"csb69ec1fc525b8547","

You can add your offer in bulk to the seller account in 2 ways: via Add items in bulk (as discussed above) or via Manage offer in Excel. What is the difference between these two?

Add items in bulk: The file you upload adds your items to your existing product range. If you already have 100 items online and you add another 100 items via ‘Add items in bulk’, you will then have 200 items online.
Manage offer in Excel: The file you upload overwrites all existing product range: if you have 100 items online and you upload 100 items via ‘Manage offer in Excel’, then after the upload, only the 100 new items from your Excel upload will be online.

",{"_324":8503},{"_27":8504,"_53":8505,"_119":8507},"When to use which option?",{"_55":8506},"cs67ff3489a303eb61","

You use Add items in bulk to add new items (without overwriting your existing product range).
You use Manage offer in Excel to adjust your current product range, such as changing the price, delivery promise, or stock, and/or to remove items by not including them in your file.

",{"_324":8509},{"_27":8510,"_53":8511,"_119":8513},"Add French content via ‘Add items in bulk’",{"_55":8512},"csa5621708d0d5f729","

Did you know that you can now also add or adjust French content yourself via ‘Add items in bulk’? It works a little differently, as follows:

In your seller account, go to ‘Add items in bulk’.
Upload your Excel file as usual and fill in everything in Dutch, including the title and description. This is necessary to create the item.
Continue all steps in Dutch. So, link your Excel information to the correct columns and place the items in the correct Dutch product category.
When you arrive at the ‘Complete your content’ screen, you have the option to click the French flag in the top right corner. You will then be taken to the page where you can add or adjust the French content.
All done? Click ‘Save changes’. The adjusted content will be visible via bol within 8 hours. If this is not the case, it may be because priority has been given to existing or other new content, originating from other partners or brands.

It is also possible to add or adjust French information via the ‘My items’ overview. Curious how this works? Read the step-by-step plan here.

",{"_324":8515},{"_27":8235,"_53":8516,"_119":8518},{"_55":8517},"cs379da09ffe056120","

Is there already French content available that you didn't fill in yourself? That's possible. We also regularly translate Dutch content if you have filled it in. This happens automatically. Of course, you can simply adjust the French content that is already present.

It's also possible that you don't see all item characteristics here. This is because some item characteristics are already automatically translated from Dutch. If the information is incorrect as a result, please adjust this item characteristic in Dutch, and it will automatically be applied in French as well.

",{"_715":8520},{"_717":8241,"_53":8521,"_721":118,"_722":8523},{"_55":8522},"csc6e8569db50653b4",[8524,8531,8538],{"_725":8525},{"_727":8526,"_53":8529},[8527],{"_55":8528,"_105":731},"blt1b4c89504bf441ce",{"_55":8530},"csafc2c3ef0558b49e",{"_725":8532},{"_727":8533,"_53":8536},[8534],{"_55":8535,"_105":731},"blte8b0c6ca13c4d28d",{"_55":8537},"cs28af498b7de4d0f7",{"_725":8539},{"_727":8540,"_53":8543},[8541],{"_55":8542,"_105":731},"bltd47cc99172b03a5a",{"_55":8544},"cs1da6aa60cb96a596",{"_27":118,"_119":118},[],[8548,8549,8550,8551,8552,8553,8554,8555],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-multiple-items-at-once","2026-03-24T10:33:42.373Z","/en/idp/add-multiple-items-at-once",{"_162":8560,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:36.048Z",{"_55":8562},"cs8300a8821c8df728",[],{"_102":8565,"_53":8741,"_169":8743},[8566],{"_105":240,"_55":8567,"_90":108,"_88":110,"_92":8568,"_94":38,"_95":8569,"_97":178,"_113":38,"_114":8570,"_246":8571,"_116":8725,"_208":118,"_120":8726,"_122":8727,"_27":8736,"_154":8574,"_156":8737,"_158":701,"_39":8738,"_160":8739},"bltffbadb66b28cf398",{},"2026-01-19T14:52:10.334Z","On this page, you will find a step-by-step plan on how to add multiple items to your product range simultaneously via Excel.",[8572],{"_4593":8573},{"_4595":8574,"_53":8575,"_4598":118,"_4600":8577},"Adding multiple items via Excel",{"_55":8576},"csac92dae52e206395",[8578,8610,8616,8636,8689],{"_4603":8579,"_53":8580,"_4607":118,"_4609":8582},"Download the Excel file",{"_55":8581},"csbd8e88493b901609",[8583,8590,8595],{"_330":8584},{"_27":5064,"_53":8585,"_119":8587,"_336":4326,"_338":339,"_340":8588},{"_55":8586},"cs802ab84cd67df6e0","

Before you add the items you want to sell to your seller account, please check the following: Are the items suitable for selling via bol? Do you have an ISBN or EAN for each item? Yes? Great, then you can get started!

",{"_39":8589,"_37":38},{"_27":118,"_42":118},{"_324":8591},{"_27":118,"_53":8592,"_119":8594},{"_55":8593},"cs11d6936b406b4de5","

In your seller account, go to 'Items' and choose 'Manage offers via Excel'. Under the heading 'Download offers', you can download your existing offer by clicking the 'Download' button.

If you don't have any offers online yet, the document will be empty, and you can use it as a template to fill in your new offer.

",{"_181":8596},{"_181":8597,"_53":8607,"_204":8609,"_7819":118},{"_55":8598,"_88":698,"_195":699,"_27":8599,"_97":701,"_158":701,"_95":8600,"_156":8600,"_187":4254,"_191":8601,"_193":8599,"_92":8602,"_185":38,"_120":8603,"_160":8604,"_39":8606},"blt7dbc5b6f6a1ac9e3","Aanbod_Excel1.png","2025-11-17T09:27:29.966Z","69461",{},[],{"_162":8605,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.840Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7dbc5b6f6a1ac9e3/691aea81185195dc3a658343/Aanbod_Excel1.png",{"_55":8608},"cs485b2a5cb82e389a","Text instructions for downloading an offer in Excel format",{"_4603":8611,"_53":8612,"_4607":8614,"_4609":8615},"Open the Excel file",{"_55":8613},"cs23729404fe4ed8d0","Once you have downloaded the Excel file, open it. The file contains 2 tabs: in the tab 'bol item import help v2.3' you can edit your current offer or add your new offer. In the 'Explanation' tab, you can find out what the different columns mean.",[],{"_4603":8617,"_53":8618,"_4607":8620,"_4609":8621},"Add your items",{"_55":8619},"csd9bba79188223af1","

In the tab 'bol item import help v2.3', add your offer. Fill in at least the following fields to put your offer up for sale:

With the following minimum data, your item can be put up for sale:

EAN\n
The 13-digit EAN or ISBN of your item.
Condition\n
The condition of your item is always new, unless you sell second-hand items. However, this is only possible for media items.
Stock\n
Stock you have available (automatically updated when you have sold an item via bol).
Price\n
The selling price at which you offer the item.
Fulfilment by\n
The delivery method of the item. This can be by the partner themselves, or by bol through the Shipping via bol service.
Deliverycode\n
The delivery time of the item.

The following data are optional:

Reference\n
Reference code for your own use.
Offer description\n
An explanation of the item's condition – this applies only to second-hand items.
For sale\n
Here you can indicate whether you want to put the item up for sale. If you leave this blank, the item will automatically be put up for sale.
Title\n
For items not yet known to bol, this title will be saved. This title makes it easier to create new items at bol. We therefore recommend filling in this field if you suspect you want to offer items not yet known to bol.

",[8622,8629],{"_330":8623},{"_27":5064,"_53":8624,"_119":8626,"_336":4326,"_338":339,"_340":8627},{"_55":8625},"csee7a889b1e20dd2d","

Make sure your file contains at least 1 item; if your file contains no items, your upload will fail.

",{"_39":8628,"_37":38},{"_27":118,"_42":118},{"_330":8630},{"_27":5064,"_53":8631,"_119":8633,"_336":4326,"_338":339,"_340":8634},{"_55":8632},"csf9f75b7492816053","

When using 'Manage offers via Excel', we only allow version 'v.2.3' of the Excel file. You can find the version number in cell A2 of your Excel file. To use 'v.2.3', download the file from the page using the download button and use this file for your upload.

",{"_39":8635,"_37":38},{"_27":118,"_42":118},{"_4603":8637,"_53":8638,"_4607":8640,"_4609":8641},"Upload the Excel file",{"_55":8639},"cs82663e0fbcb4145c","Once you have filled in all the data, save the Excel file in the correct file format (.xlsx).",[8642,8649,8654,8669,8674],{"_330":8643},{"_27":5064,"_53":8644,"_119":8646,"_336":4326,"_338":339,"_340":8647},{"_55":8645},"cs3f69fa99a1f04273","

Did you already have offers online? This Excel file will overwrite them. Therefore, ensure the file is complete and always upload your full offer.

",{"_39":8648,"_37":38},{"_27":118,"_42":118},{"_324":8650},{"_27":118,"_53":8651,"_119":8653},{"_55":8652},"cscc7e32f2c58720ff","Then upload the file under the heading 'Upload your offer' using the blue button 'Upload Excel file'.",{"_181":8655},{"_181":8656,"_53":8666,"_204":8668,"_7819":118},{"_55":8657,"_88":698,"_195":699,"_27":8658,"_97":701,"_158":701,"_95":8659,"_156":8659,"_187":4254,"_191":8660,"_193":8658,"_92":8661,"_185":38,"_120":8662,"_160":8663,"_39":8665},"blt4f44bcc70a293065","Aanbod_Excel4.png","2025-11-17T09:38:06.150Z","83466",{},[],{"_162":8664,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.849Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4f44bcc70a293065/691aecfee6da7a9ff4c4c308/Aanbod_Excel4.png",{"_55":8667},"cs52d31f6602cb3485","Screenshot showing how to upload your offer",{"_324":8670},{"_27":118,"_53":8671,"_119":8673},{"_55":8672},"csaebf4b8f556d48c5","

Under 'Upload your offer', the status of your most recent upload will appear within half an hour. You will see, among other things:

How many rows have been processed.
How many error messages there are.
How many items have been created and how many items have been modified.

To update the status, click the refresh button.

",{"_181":8675},{"_181":8676,"_53":8686,"_204":8688,"_7819":118},{"_55":8677,"_88":698,"_195":699,"_27":8678,"_97":701,"_158":701,"_95":8679,"_156":8679,"_187":4254,"_191":8680,"_193":8678,"_92":8681,"_185":38,"_120":8682,"_160":8683,"_39":8685},"blt05e2300d7eb21100","Aanbod_ExcelUploadstatus.png","2025-11-17T09:39:04.967Z","10316",{},[],{"_162":8684,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.938Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt05e2300d7eb21100/691aed38a85237797760ffd6/Aanbod_ExcelUploadstatus.png",{"_55":8687},"csa06248ede675477a","Screnshot of upload status",{"_4603":8690,"_53":8691,"_4607":8693,"_4609":8694},"Download feedback",{"_55":8692},"cs4897a84db32de445","

Under the heading 'Download feedback', you can download a report of your last upload. This file only contains items that are not for sale and indicates for each item why it is not for sale.

One reason could be 'ISBN/EAN is invalid'; then check if your EAN is registered and consists of 13 digits. Another reason could be 'You cannot sell items with this delivery code'; then check the entered delivery promise. For Shipping via bol, your item must meet certain conditions.

",[8695,8709,8714,8720],{"_181":8696},{"_181":8697,"_53":8707,"_204":8690,"_7819":118},{"_55":8698,"_88":698,"_195":699,"_27":8699,"_97":701,"_158":701,"_95":8700,"_156":8700,"_187":4254,"_191":8701,"_193":8699,"_92":8702,"_185":38,"_120":8703,"_160":8704,"_39":8706},"blt211e0e6a3a447b4d","Aanbod_Feedback.png","2025-11-17T09:40:21.603Z","64674",{},[],{"_162":8705,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.947Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt211e0e6a3a447b4d/691aed85e6da7a8676c4c30c/Aanbod_Feedback.png",{"_55":8708},"cs0c669efe3dc54c2d",{"_324":8710},{"_27":118,"_53":8711,"_119":8713},{"_55":8712},"cs30ad010f55c17b0b","

The offers that have been successfully processed will soon be online and can be found in the SDD under 'My items'.

",{"_324":8715},{"_27":8716,"_53":8717,"_119":8719},"Adding items in bulk vs. Managing your offer in Excel",{"_55":8718},"cs582a043e178cdc03","

You can add your offers in bulk to your seller account in two ways: via Manage offers via Excel (as discussed above) or via Add items in bulk. What is the difference between these two?

Manage offers in Excel: The file you upload overwrites all existing product range: if you have 100 items online and you upload 100 items via 'Manage offers in Excel', then after the upload, only the 100 new items from your Excel upload will be online.
Add items in bulk: The file you upload adds your items to your existing product range. If you already have 100 items online and you add 100 items via 'Add items in bulk', then you will have 200 items online.

",{"_324":8721},{"_27":8504,"_53":8722,"_119":8724},{"_55":8723},"csd7723f51302d1444","

You use Manage offers in Excel to adjust your current product range, such as changing the price, delivery promise, or stock, and/or for removing items by not including them in your file.
You use Add items in bulk to add new items (without overwriting your existing product range).

",{"_27":118,"_119":118},[],[8728,8729,8730,8731,8732,8733,8734,8735],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"meerdere-artikelen-tegelijk-toevoegen-via-excel","2026-03-05T10:55:15.398Z","/en/idp/meerdere-artikelen-tegelijk-toevoegen-via-excel",{"_162":8740,"_164":701,"_165":166,"_90":108},"2026-03-05T10:55:19.469Z",{"_55":8742},"cs65f31265ff08501b",[],{"_102":8745,"_53":8860,"_169":8862},[8746],{"_105":240,"_55":8747,"_90":108,"_92":8748,"_94":38,"_88":243,"_95":8749,"_97":178,"_113":38,"_114":8750,"_246":8751,"_116":8843,"_208":118,"_120":8844,"_122":8845,"_27":8854,"_154":8855,"_156":8856,"_158":701,"_39":8857,"_160":8858},"blt9c5248718eae994f",{},"2026-01-12T12:21:32.969Z","If you want to offer a combination of multiple items, read below what you need to consider.",[8752,8758,8763,8769,8778,8784,8789,8795,8800,8806,8811,8817,8823,8829,8834],{"_315":8753},{"_317":8754,"_53":8755,"_321":8757},"General rules",{"_55":8756},"cs3d6e8fae9720eb7e","general-rules",{"_324":8759},{"_27":118,"_53":8760,"_119":8762},{"_55":8761},"cs512960301de0844a","

To offer bundles via bol, you need to consider the rules that apply to them on the platform. A bundle is a combination of different items sold under one EAN. There are general rules for all bundles, rules for individual items within a bundle, and rules that apply to specific combinations. You can read about these rules below. \n

GS1-Data Source \n
Please note: On this page, the terms “GS1 registration” and “GS1-Data Source registration” are mentioned. These are two different registrations. In the food sector, the GS1 data pool is used for this. This is called GS1 Data Source. Manufacturers, brand owners, and distributors enter content into a data pool, and food partners use this data to comply with regulations and to sell. GS1 Data Source registrations are only mandatory for food items.

",{"_324":8764},{"_27":8765,"_53":8766,"_119":8768},"General rules that apply to all bundles",{"_55":8767},"cscb774847faed6847","

All items in a bundle must be GS1 registered, and the EAN of the bundle must also meet this requirement;
All food items within a bundle must have a GS1 Data Source registration;
Maximum of 4 different EANs in a bundle;
The items within a bundle must also be offered individually;
The price of a bundle may not be higher than the individual items combined;
All content attributes must be filled in based on the primary item in the bundle;
All items within a bundle must comply with bol's brand and assortment policy;
In the item description, the EANs and item description of all items in the bundle must be visible;
Permission from a brand owner is always required when a bundle contains one or more branded items;
If a bundle contains an item for which specific selling rights apply (both brand and category), the bundle must be offered within the category for which these selling rights apply. If these required selling rights are missing, the item concerned cannot be included in the bundle.

",{"_330":8770},{"_27":8771,"_53":8772,"_119":8774,"_336":4661,"_338":1196,"_340":8775},"E-Learning Assortment Policy",{"_55":8773},"cs38b2ed4fec06974c","

In this e-learning, we tell you more about our rules, where to find them, and how we keep you informed about changes to our assortment policy.

",{"_39":8776,"_37":57},{"_27":8777,"_42":7660},"To the E-learning",{"_315":8779},{"_317":8780,"_53":8781,"_321":8783},"Identical items",{"_55":8782},"cs74607e75c6f853d9","identical-items",{"_324":8785},{"_27":8780,"_53":8786,"_119":8788},{"_55":8787},"cs1191df6ccfdcc219","

A bundle of identical items must be GS1 registered in the name of the partner or brand owner.
These items must be identical.
Written permission from the brand owner

",{"_315":8790},{"_317":8791,"_53":8792,"_321":8794},"Combination of different items from the same brand",{"_55":8793},"cs502b511ba717744d","combination-items-same-brand",{"_324":8796},{"_27":8791,"_53":8797,"_119":8799},{"_55":8798},"cs2c145384d5ae0707","

You must have obtained written permission from the brand owner to bundle these items.
EANs of the individual items must be registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.

",{"_315":8801},{"_317":8802,"_53":8803,"_321":8805},"Combination of different brands",{"_55":8804},"cs8d32104ed0f49edd","branded-item-branded-item",{"_324":8807},{"_27":8802,"_53":8808,"_119":8810},{"_55":8809},"csdd9a322b4c2d0251","

You must have obtained written permission from the brand owners to bundle these items.
EANs of the individual items must be registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.
You must offer the bundle under the brand of the primary item.

",{"_315":8812},{"_317":8813,"_53":8814,"_321":8816},"Branded & unbranded",{"_55":8815},"cs242f37e82a38251e","branded-item-unbranded-item",{"_324":8818},{"_27":8819,"_53":8820,"_119":8822},"Branded item combined with an unbranded item",{"_55":8821},"cs1e8da6268022df4a","

You must have obtained written permission from the brand owner to bundle these items.
The EAN of the branded item must be GS1 registered in the name of the brand owner.
The EAN of the bundle must be GS1 registered in the name of the partner.
You must offer the bundle under the brand of the primary item.

",{"_315":8824},{"_317":8825,"_53":8826,"_321":8828},"Combination of unbranded items",{"_55":8827},"csd771de53f0926f91","unbranded-item-unbranded-item",{"_324":8830},{"_27":8825,"_53":8831,"_119":8833},{"_55":8832},"cse7b04666e9494999","

The EAN of the bundle must be GS1 registered in the name of the partner.

You must offer the bundle as ‘unbranded’.

",{"_330":8835},{"_27":5064,"_53":8836,"_119":8838,"_336":4326,"_338":339,"_340":8839},{"_55":8837},"cs38ad881991744b80","

If you offer a bundle that is not composed according to the rules above, you run the risk of the item being taken offline. You also run the risk, depending on the violation, of policy points being deducted.

",{"_39":8840,"_37":57},{"_27":8841,"_42":8842},"More about policy points","https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/beleidspunten/",{"_27":118,"_119":118},[],[8846,8847,8848,8849,8850,8851,8852,8853],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"bundles","Bundles","2026-01-12T12:34:13.711Z","/en/idp/bundles",{"_162":8859,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:36.060Z",{"_55":8861},"cscb05836ac7c1c96a",[],{"_102":8864,"_169":8985,"_53":8986},[8865],{"_105":240,"_55":8866,"_90":108,"_92":8867,"_94":38,"_88":184,"_95":8868,"_97":178,"_113":38,"_114":8869,"_246":8870,"_116":8967,"_120":8968,"_122":8969,"_27":8980,"_154":8873,"_156":8981,"_158":701,"_39":8982,"_208":118,"_160":8983},"blt63415d9cc7570479",{},"2026-01-27T12:43:51.009Z","On this page, you will find information about adjusting your stock.",[8871,8877,8883,8888,8909,8914,8933,8939,8944,8950,8956,8962],{"_324":8872},{"_27":8873,"_53":8874,"_119":8876},"Entering and adjusting stock",{"_55":8875},"cs93916741a7c6c823","

Any adjustment to your stock is processed within fifteen minutes and will then be visible in your seller account. If this processing time has passed for your adjustment and it's still not correct, please contact Partnerservice.

",{"_324":8878},{"_27":8879,"_53":8880,"_119":8882},"Adjusting stock per item",{"_55":8881},"cs2df13c1c187408a7","

In your seller account, navigate to the item overview. Hover your mouse over the stock and click the pencil icon to change it.

",{"_315":8884},{"_317":8879,"_53":8885,"_321":8887},{"_55":8886},"cs36cfc8d96b617466","per-stuk",{"_7800":8889},{"_27":118,"_53":8890,"_119":118,"_181":8892},{"_55":8891},"cs187599b7d36d527c",[8893],{"_181":8894,"_53":8906,"_204":8908,"_7819":118},{"_55":8895,"_88":243,"_185":38,"_92":8896,"_187":4254,"_95":8897,"_97":701,"_373":118,"_191":8898,"_193":8899,"_195":699,"_120":8900,"_27":8901,"_156":8902,"_158":701,"_160":8903,"_39":8905},"bltedac84f0625b7e22",{},"2025-11-26T18:45:41.895Z","26175","Voorraad-per-stuk_(1).png",[],"Voorraad-per-stuk (1).png","2026-03-03T08:57:58.157Z",{"_162":8904,"_164":701,"_165":166,"_90":108},"2026-03-03T08:58:00.990Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltedac84f0625b7e22/69a6a296114d8e2e7816079c/Voorraad-per-stuk_(1).png",{"_55":8907},"cs561f5b94f67433d9","Stock per item",{"_324":8910},{"_27":118,"_53":8911,"_119":8913},{"_55":8912},"cs8e521605f0d2689e","A pop-up screen will then appear where you can enter and save your new stock.",{"_7800":8915},{"_27":118,"_53":8916,"_119":118,"_181":8918},{"_55":8917},"cs091f5764e3c1bfc9",[8919],{"_181":8920,"_53":8930,"_204":8932,"_7819":118},{"_55":8921,"_88":698,"_195":699,"_27":8922,"_97":701,"_158":701,"_95":8923,"_156":8923,"_187":4254,"_191":8924,"_193":8922,"_92":8925,"_185":38,"_120":8926,"_160":8927,"_39":8929},"blte67e2924aade7f9b","Voorraad-wijzigen.png","2025-11-26T18:46:28.178Z","16302",{},[],{"_162":8928,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:18.455Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte67e2924aade7f9b/69274b04ad6779b060d33b13/Voorraad-wijzigen.png",{"_55":8931},"cs29a4353d86d626c3","Change stock",{"_315":8934},{"_317":8935,"_53":8936,"_321":8938},"Adjusting stock for multiple items",{"_55":8937},"csbab2b8c9227fd08f","meerdere-artikelen",{"_324":8940},{"_27":8935,"_53":8941,"_119":8943},{"_55":8942},"cs724d9ba3f2c4eaf6","

To adjust your stock for multiple items, or in bulk, you can use 2 options:

The bulk tool via ‘Items’ > ‘Add items in bulk’. You can find the exact steps here.
If you prefer to work with Excel, you can also adjust your stock via ‘Items’ > ‘Manage offer via Excel’. You can find the exact steps here.

",{"_315":8945},{"_317":8946,"_53":8947,"_321":8949},"Changing stock via API",{"_55":8948},"cs3b227d960740dc7e","api-wijzigen",{"_324":8951},{"_27":8952,"_53":8953,"_119":8955},"Changing stock via the API",{"_55":8954},"csa8430cd93c852a66","

Do you use an API connection? Then you can adjust the stock there. An explanation can be found on this page.

",{"_315":8957},{"_317":8958,"_53":8959,"_321":8961},"Stock automatically set to 0",{"_55":8960},"cs14c216772909bbee","voorraad-op-nul",{"_324":8963},{"_27":8235,"_53":8964,"_119":8966},{"_55":8965},"cs26bea6c6377d430d","

There are 2 situations in which your stock is automatically set to 0 after a cancellation:

If you cancel an order yourself with the reason 'insufficient stock'.
If you have not confirmed the order by the third day after the latest delivery date, the order expires and is automatically cancelled. In that case, the stock for that item is also automatically set to 0.

In both situations, it is important to check your stock and correct it yourself if necessary.

",{"_27":118,"_119":118},[],[8970,8972,8973,8974,8975,8977,8978,8979],{"_125":126,"_127":8971},"lsvb",{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},"logistiek",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-entry-and-adjustment","2026-01-27T13:24:35.590Z","/en/idp/stock-entry-and-adjustment",{"_162":8984,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:35.275Z",[],{"_55":8987},"cs467ec4b516f90f25",[],"2025-11-20T14:22:55.299Z","2025-11-27T09:17:22.012Z",{},{"_162":8993,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.541Z",{"_105":232,"_55":8995,"_27":8996,"_102":8997,"_169":9245,"_120":9246,"_90":91,"_97":98,"_158":98,"_95":9247,"_156":9248,"_92":9249,"_88":2182,"_94":38,"_160":9250},"blt3c34bca658b59a3c","Artikel offline",[8998],{"_105":240,"_55":8999,"_90":108,"_92":9000,"_94":38,"_88":2746,"_95":9001,"_97":9002,"_113":38,"_114":9003,"_246":9004,"_116":9227,"_120":9228,"_122":9229,"_27":9238,"_154":9239,"_156":9240,"_158":200,"_39":9241,"_208":9242,"_160":9243},"bltff559000d0f04051",{},"2025-11-17T10:26:15.088Z","blt7006acaf16f2b324","On this page, you'll find the most common reasons why your offer isn't going online and how to resolve them.",[9005,9011,9017,9063,9069,9217],{"_315":9006},{"_317":9007,"_53":9008,"_321":9010},"Reason not for sale",{"_55":9009},"cs1ff8dd3199566fd3","reden-niet-te-koop",{"_324":9012},{"_27":9013,"_53":9014,"_119":9016},"Most common reasons why your offer is offline",{"_55":9015},"csb0ce51effdd688a9","

You can find the feedback explaining why your offer is not for sale in several places within the seller account. You can filter by ‘Reason not for sale’ under ‘My items’ or download a feedback file via ‘Manage offer in Excel’.

",{"_7800":9018},{"_27":118,"_53":9019,"_119":118,"_181":9021},{"_55":9020},"cs38be99ce015aae2d",[9022,9036,9049],{"_181":9023,"_53":9033,"_204":9035,"_7819":118},{"_55":9024,"_88":698,"_195":699,"_27":9025,"_97":701,"_158":701,"_95":9026,"_156":9026,"_187":4254,"_191":9027,"_193":9025,"_92":9028,"_185":38,"_120":9029,"_160":9030,"_39":9032},"blt1557daa0916001e8","Artikelen-filteren.png","2025-11-17T10:09:24.445Z","30560",{},[],{"_162":9031,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.006Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1557daa0916001e8/691af4541d4274ca9e6a5f28/Artikelen-filteren.png",{"_55":9034},"cs7c8b9f724a7a6235","Filtering items",{"_181":9037,"_53":9047,"_204":9035,"_7819":118},{"_55":9038,"_88":698,"_195":699,"_27":9039,"_97":701,"_158":701,"_95":9040,"_156":9040,"_187":4254,"_191":9041,"_193":9039,"_92":9042,"_185":38,"_120":9043,"_160":9044,"_39":9046},"bltcf4de3481745204c","Filter-2.png","2025-11-17T10:09:24.446Z","25183",{},[],{"_162":9045,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.016Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcf4de3481745204c/691af454abd3a4d918c9bd00/Filter-2.png",{"_55":9048},"csec5efa114459f46e",{"_181":9050,"_53":9060,"_204":9062,"_7819":118},{"_55":9051,"_88":698,"_195":699,"_27":9052,"_97":701,"_158":701,"_95":9053,"_156":9053,"_187":4254,"_191":9054,"_193":9052,"_92":9055,"_185":38,"_120":9056,"_160":9057,"_39":9059},"blt5d8931e52226a7a6","Feedback-downloaden.png","2025-11-17T10:09:24.463Z","56362",{},[],{"_162":9058,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:36.024Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5d8931e52226a7a6/691af4545169d145e132b165/Feedback-downloaden.png",{"_55":9061},"cs17fd74d2ba7d1cdb","Downloading feedback",{"_315":9064},{"_317":9065,"_53":9066,"_321":9068},"Explanation of reasons",{"_55":9067},"cs425ba9bb07c06da1","toelichting",{"_715":9070},{"_717":9065,"_53":9071,"_721":9073,"_722":9074},{"_55":9072},"cs06c9cb4787fa2ed8","

Why your item is offline

",[9075,9083,9091,9099,9109,9117,9125,9133,9141,9149,9157,9167,9177,9185,9193,9201,9209],{"_852":9076},{"_854":9077,"_53":9078,"_858":9080,"_340":9081},"1. Required content is missing.",{"_55":9079},"csf12581e820e8b9ed","

Cause: Every item has minimum content requirements. If the basic and required content is not filled in, the item will not be published.

Solution: Go to ‘My offer’ and add the missing content to get the item online.

",{"_39":9082,"_37":38},{"_27":118,"_42":118},{"_852":9084},{"_854":9085,"_53":9086,"_858":9088,"_340":9089},"2. Your selling price is too high.",{"_55":9087},"csa5dad25a1d722b19","

Cause: The selling price you entered may exceed the relevant market price. If your items are priced too high, they will not go online.

Solution: More information about the pricing policy.

",{"_39":9090,"_37":38},{"_27":118,"_42":118},{"_852":9092},{"_854":9093,"_53":9094,"_858":9096,"_340":9097},"3. The reference code is invalid. Use a maximum of 20 characters.",{"_55":9095},"cs00bb5351dfc38b77","

Cause: The reference code is too long.

Solution: Enter a code with a maximum of 20 characters.

",{"_39":9098,"_37":38},{"_27":118,"_42":118},{"_852":9100},{"_854":9101,"_53":9102,"_858":9104,"_340":9105},"4. ISBN/EAN is required",{"_55":9103},"cs8a6343586f3d824f","

Cause: The entered EAN is invalid, or the entered EAN/ISBN is incomplete (the code must have 13 digits).

Solution: Check if your EAN is registered with GS1. If you have an EAN with fewer than 13 digits, add zeros at the beginning to reach 13 digits. Does Excel not accept the zeros? Then save the column as ‘text’ by right-clicking and selecting ‘Cell Properties’.

",{"_39":9106,"_37":57},{"_27":9107,"_42":9108},"More about EAN and ISBN","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/isbn-of-ean-nummer/",{"_852":9110},{"_854":9111,"_53":9112,"_858":9114,"_340":9115},"5. The stock quantity is invalid. The stock value cannot exceed 999.",{"_55":9113},"cs3760e7051c8f1a07","

Cause: The number entered for stock exceeds 999 items.

Solution: Adjust the number to a maximum of 999 items.

",{"_39":9116,"_37":38},{"_27":118,"_42":118},{"_852":9118},{"_854":9119,"_53":9120,"_858":9122,"_340":9123},"6. Stock is a required field.",{"_55":9121},"csc61b09c3f4f36721","

Cause: Stock is a required field. You need to enter your stock here.

Solution: Enter your stock.

",{"_39":9124,"_37":38},{"_27":118,"_42":118},{"_852":9126},{"_854":9127,"_53":9128,"_858":9130,"_340":9131},"7. Delivery code (delivery time) is required.",{"_55":9129},"cscfcd181595b3b4b7","

Cause: The delivery code is missing. You need to enter your delivery time.

Solution: Enter a valid delivery time. This is done using standard Delivery Codes.

",{"_39":9132,"_37":38},{"_27":118,"_42":118},{"_852":9134},{"_854":9135,"_53":9136,"_858":9138,"_340":9139},"8. Delivery code (delivery time) is invalid.",{"_55":9137},"cs7be8f1b7f46a4f87","

Cause: The delivery code is invalid.

Solution: Enter a valid delivery time. This is done using standard Delivery Codes.

",{"_39":9140,"_37":38},{"_27":118,"_42":118},{"_852":9142},{"_854":9143,"_53":9144,"_858":9146,"_340":9147},"9. Price is invalid. A price below €1 is not allowed.",{"_55":9145},"cs5c71363c93562bdd","

Cause: Price is a required field and must be a value between €1 and €9999.99.

Solution: Adjust the price.

",{"_39":9148,"_37":38},{"_27":118,"_42":118},{"_852":9150},{"_854":9151,"_53":9152,"_858":9154,"_340":9155},"10. You are the first to sell this item on bol. Add a product category.",{"_55":9153},"cs27c23e7a89de7180","

Cause: No product category has been entered yet. This information is important because it helps us categorize the item on a shelf, among other things.

Solution: In ‘My offer’, you can find the items and categorize them into the correct product group by selecting them and clicking ‘Edit content’ at the top.

",{"_39":9156,"_37":38},{"_27":118,"_42":118},{"_852":9158},{"_854":9159,"_53":9160,"_858":9162,"_340":9163},"11. The brand of this item is not allowed within this category or is not (yet) known to bol",{"_55":9161},"csafbef5daf9a2c374","

Cause: Items must meet certain guidelines to go online. If these guidelines are not met, your item will not go online.

Solution: Submit a brand authorization request.

",{"_39":9164,"_37":38},{"_27":9165,"_42":9166},"To sales rights","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/verkooprechten/",{"_852":9168},{"_854":9169,"_53":9170,"_858":9172,"_340":9173},"12. You have temporarily closed your shop",{"_55":9171},"csdf055076fae74cbd","

Cause: You have temporarily closed your online shop, perhaps due to a holiday or other circumstances. Your entire offer will be taken offline.

Solution: When you return, you can adjust your shop status in the settings and reopen your shop. Your offer will automatically go back online.

",{"_39":9174,"_37":38},{"_27":9175,"_42":9176},"To shop status","https://partnerplatform.bol.com/nl/hulp-nodig/mijn-verkoopaccount/winkeltijdelijksluiten/",{"_852":9178},{"_854":9179,"_53":9180,"_858":9182,"_340":9183},"13. No stock is available, or the remaining stock is reserved for open orders",{"_55":9181},"cs84a9dc4b3991e259","

Cause: The stock of the item is depleted or is reserved for open orders.

Solution: Replenish your stock, and your item will go back online.

",{"_39":9184,"_37":38},{"_27":118,"_42":118},{"_852":9186},{"_854":9187,"_53":9188,"_858":9190,"_340":9191},"14. You have put this item on pause",{"_55":9189},"csd010088cc6c528b5","

Cause: You have put this offer on pause, perhaps because it is temporarily unavailable or for other reasons.

Solution: Take your item off pause when it becomes available again.

",{"_39":9192,"_37":38},{"_27":118,"_42":118},{"_852":9194},{"_854":9195,"_53":9196,"_858":9198,"_340":9199},"15. The item already exists in your offer, known as x. Please update the existing item",{"_55":9197},"cs02a700b14ab6dd45","

Cause: The item already exists in your offer

Solution: Update the already existing item in your offer

",{"_39":9200,"_37":38},{"_27":118,"_42":118},{"_852":9202},{"_854":9203,"_53":9204,"_858":9206,"_340":9207},"16. It cannot be sold via Fulfilment by bol",{"_55":9205},"cs6b4d3da5f846bcc8","Not all offers are suitable for storage in our Fulfilment Centers. Some materials can pose a hazard, and an item cannot be too large or too heavy.",{"_39":9208,"_37":38},{"_27":118,"_42":118},{"_852":9210},{"_854":9211,"_53":9212,"_858":9214,"_340":9215},"17. It does not comply with our assortment policy",{"_55":9213},"cs951e0d05449b52f5","It is important that all your items comply with laws and regulations as well as the rules of our assortment policy. You can find more information about the assortment policy here.",{"_39":9216,"_37":38},{"_27":118,"_42":118},{"_330":9218},{"_27":9219,"_53":9220,"_119":9222,"_336":4326,"_338":339,"_340":9223},"Attention!",{"_55":9221},"csa054ca1c5eb34850","

Have your items suddenly disappeared, or are you not seeing new items go online in our webshop? Then it’s likely that you’ve set the country preference incorrectly on bol. For example, if you only sell in the Netherlands? Check if you have the correct country preference set by clicking on ‘NL’ or ‘BE’ in the top right corner of the screen. The same applies, of course, if you only sell in Belgium.

",{"_39":9224,"_37":38},{"_27":9225,"_42":9226},"Country preference on bol","https://www.bol.com/nl/nl/m/wat-betekent-dit-voor-mij/",{"_27":118,"_119":118},[],[9230,9231,9232,9233,9234,9235,9236,9237],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"my-offer-is-not-going-online","My offer is not going online","2026-01-22T14:21:42.579Z","/en/idp/my-offer-is-not-going-online","Offers not online? Find common reasons and solutions to get them live",{"_162":9244,"_164":98,"_165":166,"_90":108},"2026-02-27T16:18:27.277Z",[],[],"2025-11-20T14:27:59.672Z","2025-11-20T14:28:19.293Z",{},{"_162":9251,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:40.729Z",{"_105":232,"_55":9253,"_27":9254,"_102":9255,"_169":9342,"_120":12342,"_90":91,"_97":98,"_158":98,"_95":12343,"_156":12344,"_92":12345,"_88":676,"_94":38,"_160":12346},"blt35580f036457f87e","Productinformatie",[9256],{"_105":240,"_55":9257,"_90":108,"_88":2746,"_92":9258,"_94":38,"_95":9259,"_97":178,"_113":38,"_114":9260,"_246":9261,"_116":9323,"_208":9324,"_120":9325,"_122":9326,"_27":9336,"_154":9337,"_156":9338,"_158":98,"_39":9339,"_160":9340},"blt5890587e1f89e10a",{},"2026-01-22T14:25:26.012Z","On the pages below, you will find information about content. ",[9262,9268,9278],{"_324":9263},{"_27":9264,"_53":9265,"_119":9267},"The visibility of your items",{"_55":9266},"csfc373a2fe148669c","

Clear and complete content is important for the visibility of your items. Always fill in item features completely and correctly. Also, think carefully about the title of your item. Make sure it is clear and complete. Use relevant keywords, but don't overdo it. A title is more than just a string of keywords. Too many keywords won't necessarily attract more visitors and can be seen as annoying.

Therefore, regularly check the search trends in your seller account. Use these insights based on your own expertise.

",{"_330":9269},{"_27":9270,"_53":9271,"_119":9273,"_336":337,"_338":5624,"_340":9274},"Curious about what we're working on?",{"_55":9272},"cs6b044bb58cff2d2a","

You can find them here.

",{"_39":9275,"_37":38},{"_27":9276,"_42":9277},"feedbackloop","/en/cdp/feedback-loop",{"_715":9279},{"_717":718,"_53":9280,"_721":118,"_722":9282},{"_55":9281},"cs22e1dc040af83e45",[9283,9291,9299,9307,9315],{"_852":9284},{"_854":9285,"_53":9286,"_858":9288,"_340":9289},"My item is on page 5. How do I get to page 1?",{"_55":9287},"csf82f9ed9e82f7272","

An item rises in ranking as it becomes more popular than similar items. For example, by being viewed or sold more often.

",{"_39":9290,"_37":38},{"_27":118,"_42":118},{"_852":9292},{"_854":9293,"_53":9294,"_858":9296,"_340":9297},"My item(s) were on page 1 yesterday, and now they're not. How is that possible?",{"_55":9295},"cs9c147a9cc917046b","

The ranking is determined in several ways. The popularity of an item over a certain period plays a role in this. Short-term changes, such as daily fluctuations, are also taken into account. This means the position of your items can change more quickly.

",{"_39":9298,"_37":38},{"_27":118,"_42":118},{"_852":9300},{"_854":9301,"_53":9302,"_858":9304,"_340":9305},"My items used to sell well, and now they sell less. How is that possible?",{"_55":9303},"csa86218943889c1c7","

It's hard to predict how stable your sales will be. Supply and demand change constantly. New partners might be active with a more attractive price or delivery promise. Also, the general demand for the item may have decreased.

",{"_39":9306,"_37":38},{"_27":118,"_42":118},{"_852":9308},{"_854":9309,"_53":9310,"_858":9312,"_340":9313},"Why isn't my item found for specific search terms?",{"_55":9311},"csc0b22e38e7f2c465","

We are constantly testing new ways to improve visibility. Including a word in your title does not automatically mean your item will be visible for that keyword.

For each product category, we recognize related words, such as synonyms. This means your item can be visible for a search term that is not in your title. Less relevant keywords, however, might not yield any results.

",{"_39":9314,"_37":38},{"_27":118,"_42":118},{"_852":9316},{"_854":9317,"_53":9318,"_858":9320,"_340":9321},"Will my item be more visible if I put more words in the title?",{"_55":9319},"cs20632456d403f934","

Yes and no. You might attract more visitors, but also relatively more less-relevant visitors. This means you'll get more traffic from people who have less interest in your item.

Ultimately, relevance contributes most to your sales. Therefore, we advise against adding many extra words to your title solely to be more visible.

",{"_39":9322,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Everything about content: from category to documentation",[],[9327,9328,9329,9330,9331,9333,9334,9335],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},"productinformatie",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"content","Content","2026-04-14T08:28:13.769Z","/en/idp/content",{"_162":9341,"_164":98,"_165":166,"_90":108},"2026-04-14T08:28:17.539Z",[9343,9539,10115,11044,11657],{"_102":9344,"_53":9410,"_169":9412},[9345],{"_105":240,"_55":9346,"_90":108,"_92":9347,"_94":38,"_88":243,"_95":9348,"_97":178,"_113":38,"_114":9349,"_246":9350,"_116":9393,"_208":118,"_120":9394,"_122":9395,"_27":9356,"_154":9405,"_156":9406,"_158":701,"_39":9407,"_160":9408},"blt1a019e4e2b8f392e",{},"2026-01-15T07:54:44.297Z","On this page, you can read how to choose the right category for your item and how to adjust it.",[9351,9357,9363,9370,9376,9381,9387],{"_315":9352},{"_317":9353,"_53":9354,"_321":9356},"Choose the right product category",{"_55":9355},"cs9d8e56884eb83d58","choose-product-category",{"_324":9358},{"_27":9359,"_53":9360,"_119":9362},"The importance of choosing the right product category",{"_55":9361},"csf80f84051ac61d44","

To correctly fill in and display the content online, it's important to choose the right product category for your items. This also improves discoverability. Based on the product category, items are placed in the store and linked to the correct keywords. The product category also helps customers quickly find similar items. Content details form the basis for filters on the website, which customers use to refine their search. The more content details known about your item, the more targeted customers can search for it.

Can't find the right content details? Then there's a good chance you haven't selected the most suitable category. Search for similar items in our store and see which product category they are placed in, then choose that one for your item.

For each product category, a number of relevant (mandatory and optional) item characteristics have been determined. If you don't choose the right category, it's possible that not all relevant item characteristics for the item will be requested. This makes the item less discoverable among the available items.

",{"_330":9364},{"_27":8181,"_53":9365,"_119":9367,"_336":337,"_338":339,"_340":9368},{"_55":9366},"cs67771eba5bfef4be","

When adding a unique item, enter the corresponding product category as soon as possible. Items that have not been assigned to a product category after 10 days will be automatically removed.

",{"_39":9369,"_37":38},{"_27":118,"_42":118},{"_315":9371},{"_317":9372,"_53":9373,"_321":9375},"Change product category",{"_55":9374},"cs4290bf8c2bfd2fcf","change-product-category",{"_324":9377},{"_27":9372,"_53":9378,"_119":9380},{"_55":9379},"cs4337e846c85f7d61","

You can do this yourself. You set this per item via 'Edit content' in your seller account. Please note that changing a product category may also change the (mandatory) content details.

",{"_315":9382},{"_317":9383,"_53":9384,"_321":9386},"Select multiple product categories",{"_55":9385},"csbb5a311b6e597412","multiple-product-categories",{"_324":9388},{"_27":9389,"_53":9390,"_119":9392},"Selecting multiple product categories for my item",{"_55":9391},"cs4089046341b83aed","

An item can only be placed in one product category. The reason for this is that different content details are requested per product category. Therefore, always choose the one that best suits your item.

",{"_27":118,"_119":118},[],[9396,9397,9398,9400,9401,9402,9403,9404],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},"onboard",{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Choose product category","2026-01-15T07:58:54.590Z","/en/idp/choose-product-category",{"_162":9409,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:02.350Z",{"_55":9411},"cs46548233ae0f3d2a",[9413],{"_102":9414,"_53":9537},[9415],{"_105":240,"_55":9416,"_90":108,"_92":9417,"_94":38,"_88":676,"_95":9418,"_97":178,"_113":38,"_114":9419,"_246":9420,"_116":9520,"_208":118,"_120":9521,"_122":9522,"_27":9531,"_154":9532,"_156":9533,"_158":200,"_39":9534,"_160":9535},"blt69bbc2af4ac12dde",{},"2026-01-12T15:41:55.154Z","On this page, you can read everything you need to know about the data model.",[9421,9427,9433,9443,9460,9475,9490,9505],{"_324":9422},{"_27":9423,"_53":9424,"_119":9426},"The bol data model",{"_55":9425},"csea8938cc42488b0a","

Stay informed about the latest product classifications on bol, which is the categorization of items into product groups, and mandatory attributes. An attribute is a product characteristic that is filled in alongside the title and product description.

You can find the data model here; it is updated quarterly. Use this model to ensure that no content is missing from your product range. Below, you will find an overview of the current data model and the most recent changes.

",{"_324":9428},{"_27":9429,"_53":9430,"_119":9432},"When does the data model change?",{"_55":9431},"cse8106da69ba166f3","

Important changes to mandatory content and the categorization of items into product groups are shared quarterly in the data model. Once a quarter, we send an update with these latest changes. The overview below is active as of February 10, 2026.

",{"_330":9434},{"_27":9435,"_53":9436,"_119":9438,"_336":349,"_338":339,"_340":9439},"Are you using an automated connection?",{"_55":9437},"cs3c38a2b4add7f1c6","

We also have a version of the data model in JSON/XML. You can find it via the button below. Please contact your technical contact person or integration partner if you have any questions about this.

",{"_39":9440,"_37":38},{"_27":9441,"_42":9442},"To the data model in JSON/XML","https://developers.bol.com/datamodel/",{"_359":9444},{"_27":9445,"_53":9446,"_119":118,"_364":38,"_365":9448,"_382":9459},"The complete data model",{"_55":9447},"cse755c4df9cc36227",{"_55":9449,"_88":698,"_27":9450,"_195":9451,"_97":200,"_158":200,"_95":9452,"_156":9452,"_187":370,"_191":9453,"_193":9450,"_92":9454,"_185":38,"_120":9455,"_160":9456,"_39":9458},"blt3aefc1d553136c36","Totale-datamodel-10-02-26.xlsx","blt26188c2d382fc6da","2026-02-12T11:40:32.781Z","157949",{},[],{"_162":9457,"_164":200,"_165":166,"_90":108},"2026-02-12T11:48:55.099Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3aefc1d553136c36/698dbc305a9d8500087f0014/Totale-datamodel-10-02-26.xlsx","

In Dutch only

",{"_359":9461},{"_27":9462,"_53":9463,"_119":118,"_364":38,"_365":9465,"_382":9459},"New product classifications/categorization of items in product groups",{"_55":9464},"cs5a81314da4096904",{"_55":9466,"_88":698,"_27":9467,"_195":9451,"_97":200,"_158":200,"_95":9468,"_156":9468,"_187":370,"_191":9469,"_193":9467,"_92":9470,"_185":38,"_120":9471,"_160":9472,"_39":9474},"blt16655c224a415c47","Nieuwe-productclassificaties-10-02-26.xlsx","2026-02-12T11:42:31.797Z","9576",{},[],{"_162":9473,"_164":200,"_165":166,"_90":108},"2026-02-12T11:48:55.118Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt16655c224a415c47/698dbca78c0dd20008e26b0b/Nieuwe-productclassificaties-10-02-26.xlsx",{"_359":9476},{"_27":9477,"_53":9478,"_119":118,"_364":38,"_365":9480,"_382":9459},"Name changes",{"_55":9479},"cs852f242d93e989a0",{"_55":9481,"_88":698,"_27":9482,"_195":9451,"_97":200,"_158":200,"_95":9483,"_156":9483,"_187":370,"_191":9484,"_193":9482,"_92":9485,"_185":38,"_120":9486,"_160":9487,"_39":9489},"blt12199edf29d29b51","Naamveranderingen-10-02-26.xlsx","2026-02-12T11:43:29.885Z","9549",{},[],{"_162":9488,"_164":200,"_165":166,"_90":108},"2026-02-12T11:48:55.137Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt12199edf29d29b51/698dbce15a9d8500087f0018/Naamveranderingen-10-02-26.xlsx",{"_359":9491},{"_27":9492,"_53":9493,"_119":118,"_364":38,"_365":9495,"_382":9459},"Product classifications of items in product groups that will be removed",{"_55":9494},"csa2f2e5f89e139c04",{"_55":9496,"_88":698,"_27":9497,"_195":9451,"_97":200,"_158":200,"_95":9498,"_156":9498,"_187":370,"_191":9499,"_193":9497,"_92":9500,"_185":38,"_120":9501,"_160":9502,"_39":9504},"blt7dbfa2213feeb6b6","Productclassificaties-verwijderen-10-02-26.xlsx","2026-02-12T11:44:29.694Z","9926",{},[],{"_162":9503,"_164":200,"_165":166,"_90":108},"2026-02-12T11:48:55.156Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7dbfa2213feeb6b6/698dbd1da893870008aec469/Productclassificaties-verwijderen-10-02-26.xlsx",{"_359":9506},{"_27":9507,"_53":9508,"_119":118,"_364":38,"_365":9510,"_382":9459},"New mandatory attributes/product characteristics",{"_55":9509},"cs6760c39323ebf82d",{"_55":9511,"_88":698,"_27":9512,"_195":9451,"_97":200,"_158":200,"_95":9513,"_156":9513,"_187":370,"_191":9514,"_193":9512,"_92":9515,"_185":38,"_120":9516,"_160":9517,"_39":9519},"blte83e2e7109d52e58","Nieuw-verplichte-attributen-10-02-26.xlsx","2026-02-12T11:45:11.987Z","10489",{},[],{"_162":9518,"_164":200,"_165":166,"_90":108},"2026-02-12T11:48:55.175Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte83e2e7109d52e58/698dbd47b56d2600082e7c4e/Nieuw-verplichte-attributen-10-02-26.xlsx",{"_27":118,"_119":118},[],[9523,9524,9525,9526,9527,9528,9529,9530],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"data-model","The data model","2026-02-12T11:50:20.768Z","/en/idp/data-model",{"_162":9536,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:01.550Z",{"_55":9538},"cs5db5acc07a29e49d",{"_102":9540,"_53":9593,"_169":9595},[9541],{"_105":240,"_55":9542,"_90":108,"_92":9543,"_94":38,"_88":243,"_95":9544,"_97":178,"_113":38,"_114":9545,"_246":9546,"_116":9576,"_208":118,"_120":9577,"_122":9578,"_27":9587,"_154":9588,"_156":9589,"_158":98,"_39":9590,"_160":9591},"blt6321ebe3990b6319",{},"2026-01-29T11:22:00.921Z","Good content is the key to online success. It helps customers find, understand, and ultimately buy your items. With the right information, you increase the chance that your offer stands out and performs well. On the following pages, you will learn everything you need to improve your content. ",[9547,9552,9558,9564,9570],{"_324":9548},{"_27":118,"_53":9549,"_119":9551},{"_55":9550},"cs52da6e4aca45e41d","

On this page, you can read how the system automatically selects content and how your content has a better chance of appearing online on an item page.

",{"_324":9553},{"_27":9554,"_53":9555,"_119":9557},"Content algorithm calculates score",{"_55":9556},"cs68d09b1d6f90e33e","

Partners sell via bol millions of items, and each partner can provide content for each item. So much information cannot be checked manually. Therefore, the algorithm looks at partners' content, which results in a score per partner. The content from the partner with the highest score then automatically appears online on an item page.

",{"_324":9559},{"_27":9560,"_53":9561,"_119":9563},"Higher score with good content",{"_55":9562},"cs88d4a52b6a83b665","

The automatic score looks at your score at product category level. By providing good content, you improve your score. You can find the guidelines here. Are you the partner with the highest score within a product category? Then your content will appear online!

",{"_324":9565},{"_27":9566,"_53":9567,"_119":9569},"Score evaluated at product category level",{"_55":9568},"csf22b68b3857a2554","

The score does not look at individual items, but at product category level. If you have less good content for some items within a certain product category, that lowers your score. Good content within the same product category raises your score.

",{"_324":9571},{"_27":9572,"_53":9573,"_119":9575},"Brand registration",{"_55":9574},"csa3cfee8df61ee5ad","

Selected brand owners and official distributors have the opportunity to take control of the content for their own branded items. You can find more information here.

",{"_27":118,"_119":118},[],[9579,9580,9581,9582,9583,9584,9585,9586],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"content-writing","Writing content","2026-01-29T14:25:16.739Z","/en/idp/content-writing",{"_162":9592,"_164":451,"_165":166,"_90":108},"2026-03-14T19:17:48.392Z",{"_55":9594},"cs40600c83544464e1",[9596,9663,9762,9983,10064],{"_102":9597,"_53":9661},[9598],{"_105":240,"_55":9599,"_90":108,"_92":9600,"_94":38,"_88":184,"_95":9601,"_97":178,"_113":38,"_114":9602,"_246":9603,"_116":9644,"_208":118,"_120":9645,"_122":9646,"_27":9655,"_154":9656,"_156":9657,"_158":701,"_39":9658,"_160":9659},"blt3e4e1897cb6be1ea",{},"2026-01-22T11:40:08.246Z","On this page, you'll find the best title structure for your item. By improving your content, you can achieve a higher content rating, which ensures your changes are processed faster.",[9604,9610,9616,9623,9629],{"_315":9605},{"_317":9606,"_53":9607,"_321":9609},"Do's & don'ts for a good title structure",{"_55":9608},"csacfa3085df4d7e1b","title-structure",{"_324":9611},{"_27":9612,"_53":9613,"_119":9615},"Choose a searchable title",{"_55":9614},"csc809413bf58f415c","

A good title highlights the distinguishing features of an item, making it easy for customers to scan for differences on an overview page full of items. Not all product categories use the same title structure. Below, you will find tips and tricks per product category, as well as guidance on the best title structure for your item. Make sure it's not too long and only mentions the most important features. This will help ensure your title is processed faster, and the system doesn't report that it has chosen other content.

Do's:

Mention the brand (if applicable)
Mention the model or type number
Mention the product category
Use a hyphen to separate different parts: -
Mention one or two distinguishing features
Start the title with a capital letter

Don'ts:

Entire words in capital letters
English words
Different spellings or synonyms
Many adjectives
Use of more than 70 characters (including spaces)
Use of symbols
Use of stunt/promotional statements, also related to holidays or your offer, such as “discount”, “Father's Day”, “cheap”, or “free”.

",{"_330":9617},{"_27":8181,"_53":9618,"_119":9620,"_336":349,"_338":1196,"_340":9621},{"_55":9619},"cs2767ccec4ef85618","

Make sure the item title is correct within 2 weeks of adding a new item, as the page URL is based on this.

",{"_39":9622,"_37":38},{"_27":118,"_42":118},{"_315":9624},{"_317":9625,"_53":9626,"_321":9628},"Tips per product category",{"_55":9627},"cs3e976191a6b379e8","tips",{"_359":9630},{"_27":9631,"_53":9632,"_119":118,"_364":38,"_365":9634,"_382":118},"Tips for title structure per product category",{"_55":9633},"cs47b235fc25aee884",{"_55":9635,"_88":698,"_195":699,"_27":9636,"_97":701,"_158":701,"_95":9637,"_156":9637,"_187":370,"_191":9638,"_193":9636,"_92":9639,"_185":38,"_120":9640,"_160":9641,"_39":9643},"blt31c104a289f83908","Chunk-Gewenste-titelopbouw-voor-partnerplatform_2021-1-1_ENG.xlsx","2026-01-27T08:59:15.457Z","17753",{},[],{"_162":9642,"_164":98,"_165":166,"_90":108},"2026-01-29T11:28:23.632Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt31c104a289f83908/69787e63a708e40a551bc273/Chunk-Gewenste-titelopbouw-voor-partnerplatform_2021-1-1_ENG.xlsx",{"_27":118,"_119":118},[],[9647,9648,9649,9650,9651,9652,9653,9654],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"write-a-good-title","Write a good title","2026-01-27T08:59:29.690Z","/en/idp/write-a-good-title",{"_162":9660,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.088Z",{"_55":9662},"cs56dbe77ae3b060a6",{"_102":9664,"_53":9760},[9665],{"_105":240,"_55":9666,"_90":108,"_92":9667,"_94":38,"_88":368,"_95":9668,"_97":178,"_113":38,"_114":9669,"_246":9670,"_116":9743,"_208":118,"_120":9744,"_122":9745,"_27":9754,"_154":9755,"_156":9756,"_158":98,"_39":9757,"_160":9758},"blt3c7eb5c3a8c6a6b9",{},"2026-01-22T11:40:10.052Z","Besides the title, customers immediately see the item description on the item page. On this page, you will find how to create a good item description for your item. ",[9671,9677,9683,9692,9697,9702,9708,9718],{"_315":9672},{"_317":9673,"_53":9674,"_321":9676},"A clear item description",{"_55":9675},"cscd04ddd0e7fe925d","clear-description",{"_324":9678},{"_27":9679,"_53":9680,"_119":9682},"Provide a clear description of the item",{"_55":9681},"csc40715899b6b9243","

The item description offers space to explain an item. Thanks to the description, a customer gets a better idea of what they can expect and will be more likely to make a purchase. You can either functionally explain the specifications here, or narratively explain what an item can be used for. Clear content, such as a good description, leads to a lower return rate and higher conversion.

To keep the description clear, you can use HTML formatting. The HTML that bol supports includes:

Headings (called ‘Header 3’ in the seller account)
Bold text: text
Normal text
A list, either numbered or with bullet points

All other HTML codes mentioned in texts are not supported and will be rejected by the system. These will not be shown in the item description.

",{"_330":9684},{"_27":5064,"_53":9685,"_119":9687,"_336":4326,"_338":339,"_340":9688},{"_55":9686},"cs699f0d425fd7da23","

It is not allowed to include references to prices, websites, promotions, services, or other sales pitches in the description (and title) of the item. Examples include mentioning (your own) websites, phrases like ‘Black Friday Deal’, ‘delivered tomorrow’, ‘while stocks last’, and words like ‘Affordable’, ‘cheap’, and ‘free’.

",{"_39":9689,"_37":57},{"_27":9690,"_42":9691},"More about the applicable rules","https://partnerplatform.bol.com/en/need-help/productinformation/these-rules-apply-to-your-product-information/",{"_315":9693},{"_317":9694,"_53":9695,"_321":9628},"Tips for improving your description",{"_55":9696},"csa4ef7ebb37deda8b",{"_324":9698},{"_27":9694,"_53":9699,"_119":9701},{"_55":9700},"csd3517adc9c6acd7f","

Headings, bold text, or lists have a proven positive effect on conversion. Therefore, take enough time to equip your descriptions with these elements, so customers may convert better.

Do not use too many words that are entirely in capital letters.
Make sure words from your title also appear in your description.
Try to avoid promotional statements, also related to holidays or your item. Such as “advantage”, “Father’s Day”, “cheap”, or “free”.
Do not mention website URLs or personal data, such as email addresses.

On this page you can find tips and tricks per product category.

",{"_324":9703},{"_27":9704,"_53":9705,"_119":9707},"Keep your target audience in mind",{"_55":9706},"csb70717154e9a6002","

Keep in mind who you are writing for. Do new customers know the words you use? Try to explain any jargon as clearly as possible. And what is the age of your target audience? A text for people over 50 is very different from a text for teenagers. Additionally, you can address Dutch and Belgian customers in different ways.

",{"_330":9709},{"_27":9710,"_53":9711,"_119":9713,"_336":349,"_338":339,"_340":9714},"Need help with content?",{"_55":9712},"cs3b8d249d5d9f5274","

We are happy to help you choose a certified partner who can best support you. See which agency fits your business and needs. You can find them all listed here.

",{"_39":9715,"_37":57},{"_27":9716,"_42":9717},"To the experts","/en/cpop/certified-partners?category=Content",{"_4262":9719},{"_27":9337,"_53":9720,"_119":9722,"_340":9723,"_181":9726,"_4287":9738,"_4289":4290,"_4291":-5,"_4292":9742},{"_55":9721},"csff24950a3ed5b5fc","

Learn more about how to organize your content and how your content is processed.

",{"_39":9724,"_37":57},{"_27":4269,"_42":9725},"/en/ledp/product-content",{"_181":9727,"_204":9737,"_4285":4286,"_338":5624},{"_55":9728,"_88":698,"_195":699,"_27":9729,"_97":701,"_158":701,"_95":9730,"_156":9730,"_187":188,"_191":9731,"_193":9729,"_92":9732,"_185":38,"_120":9733,"_160":9734,"_39":9736},"blt488ebc9efa285bcd","Intergratiepartner-1-1280x1280.jpg","2025-11-12T16:08:49.891Z","81700",{},[],{"_162":9735,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.175Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt488ebc9efa285bcd/6914b11158959b0478221297/Intergratiepartner-1-1280x1280.jpg","Integration partner",[9739],{"_55":9740,"_105":9741},"blt1a18fb4d90e55bd9","learning_type","2025-11-12T16:05:51.000Z",{"_27":118,"_119":118},[],[9746,9747,9748,9749,9750,9751,9752,9753],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"write-a-clear-item-description","Write a clear item description","2026-03-13T13:33:12.773Z","/en/idp/write-a-clear-item-description",{"_162":9759,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:02.319Z",{"_55":9761},"cs1aa64d1a5a5763ae",{"_102":9763,"_53":9981},[9764],{"_105":240,"_55":9765,"_88":110,"_90":108,"_92":9766,"_94":38,"_95":9767,"_97":178,"_113":38,"_114":9768,"_246":9769,"_116":9965,"_208":118,"_120":9966,"_122":9967,"_27":9976,"_154":9572,"_156":9977,"_158":98,"_39":9978,"_160":9979},"blt90aea2d3cd56b010",{},"2026-01-19T15:42:02.952Z","Do you want to ensure that your brand items are presented consistently everywhere? That your item name, description, specifications, and images match how you present your brand? You can! Register your brand and take advantage of this. ",[9770,9778,9794,9800,9806,9812,9818,9822,9830,9836,9843,9848,9881,9887,9955],{"_330":9771},{"_27":9772,"_53":9773,"_119":9775,"_336":349,"_338":1196,"_340":9776},"Also nice!",{"_55":9774},"cs81d3f0d7706fbb2e","

Soon, brand registration will also give you access to new solutions to further grow your brand, such as insights, your own brand page, and advertising opportunities

",{"_39":9777,"_37":38},{"_27":118,"_42":118},{"_4238":9779},{"_27":118,"_53":9780,"_119":118,"_4242":38,"_4238":-5,"_4243":9782,"_4247":118,"_4248":38,"_4249":9784},{"_55":9781},"csd59ede59cc428232",{"_27":9572,"_42":9783},"https://www.youtube.com/watch?v=uutf4MsNI1c",{"_55":9785,"_88":698,"_195":699,"_27":9786,"_97":701,"_158":701,"_95":9787,"_156":9787,"_187":4254,"_191":9788,"_193":9786,"_92":9789,"_185":38,"_120":9790,"_160":9791,"_39":9793},"blt6088f378e4f24de9","merkregistratie-video.png","2025-11-12T13:33:50.840Z","460090",{},[],{"_162":9792,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.542Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6088f378e4f24de9/69148cbef966697595731540/merkregistratie-video.png",{"_315":9795},{"_317":9796,"_53":9797,"_321":9799},"Is Brand Registration suitable for you?",{"_55":9798},"cs9b8f84acc4d95b4a","suitability",{"_324":9801},{"_27":9802,"_53":9803,"_119":9805},"Protect your content for brands",{"_55":9804},"cs30741525593a7072","

Selected brand owners and official distributors have the opportunity to take control of the content for their own brand items. With content protection, this content can no longer be changed by a third party. This ensures that brand items are highlighted consistently everywhere. This is useful because millions of customers shop via bol and thus come into contact with brand items. Content protection applies to the item description, title, specifications, and images.

",{"_324":9807},{"_27":9808,"_53":9809,"_119":9811},"Your benefits at a glance",{"_55":9810},"cs919b643a0de713f2","

Regular checks on content are a thing of the past.
Your brand is highlighted consistently everywhere, ensuring it's presented logically.
Your registration as a brand owner allows us to act faster in case of issues.

",{"_324":9813},{"_27":9814,"_53":9815,"_119":9817},"How to know if this is (not) for you",{"_55":9816},"cs80d21038d252728a","

Content protection has its advantages. However, please note that content you previously provided for your brand items – including content that is not currently displayed – will automatically appear on the website retroactively. This content protection applies to all your brand items. This includes items you may no longer sell yourself, but other partners do. This content must also be up-to-date and accurate.

When is content protection not a good option for you?

Your brand is part of bol's Brand Collaboration Service, because with content protection, the content can only be adjusted by you.
If the content previously provided to bol is not up-to-date and you don't have the capacity to refresh it. For example, titles from 2 years ago might be displayed if that was the last title provided from your supplier account.

",{"_315":9819},{"_317":1333,"_53":9820,"_321":9336},{"_55":9821},"cs9cff89fc72352cf8",{"_330":9823},{"_27":9824,"_53":9825,"_119":9827,"_336":4326,"_338":339,"_340":9828},"Check your content",{"_55":9826},"csb4b99dd283f10730","

If you choose to use content protection, ensure that, in addition to the conditions below, all content for your brand(s) is up-to-date and correct. When your content is protected, your most recently provided content will become visible. This also applies to items you may no longer sell yourself, but other partners do.

",{"_39":9829,"_37":38},{"_27":118,"_42":118},{"_324":9831},{"_27":9832,"_53":9833,"_119":9835},"Images",{"_55":9834},"cs12e4136e65fb0fe5","

Images are also covered by content protection:

Images added by brand owners will be displayed first, provided these images have the correct labels (e.g., 'front view').
For each label, images from non-brand owners will appear after the brand owner's images (for example, if you and other parties upload a 'front view', your 'front view' will be shown; if you don't upload a 'side view', that label remains open for other parties).
Please note: if you, as a brand owner, change a label of an image not added by you, it will not be displayed first. Make sure you also upload all images yourself to gain the full value of brand ownership.

",{"_330":9837},{"_27":5064,"_53":9838,"_119":9840,"_336":4326,"_338":339,"_340":9841},{"_55":9839},"csf5055536bc1e1951","

Ensure that all your brand items via bol have the same brand name as provided on the registration form. Content protection is only granted to items where the brand name from the brand registration exactly matches the brand name on bol.

",{"_39":9842,"_37":38},{"_27":118,"_42":118},{"_315":9844},{"_317":9845,"_53":9846,"_321":7376},"Frequently asked questions for non-brand owners",{"_55":9847},"csd749e990ce084fc4",{"_715":9849},{"_717":9845,"_53":9850,"_721":118,"_722":9852},{"_55":9851},"csf5e12e342d446370",[9853,9860,9867,9874],{"_725":9854},{"_727":9855,"_53":9858},[9856],{"_55":9857,"_105":731},"blt1c760415346ac79e",{"_55":9859},"cscfbbe1442fef05e3",{"_725":9861},{"_727":9862,"_53":9865},[9863],{"_55":9864,"_105":731},"blt473dd70dea663ccf",{"_55":9866},"cs43e02d4b7b1c3de7",{"_725":9868},{"_727":9869,"_53":9872},[9870],{"_55":9871,"_105":731},"bltc46d9eb348f107c9",{"_55":9873},"cs327729c6b652b2e0",{"_725":9875},{"_727":9876,"_53":9879},[9877],{"_55":9878,"_105":731},"blt05ac23b36d6972ed",{"_55":9880},"cs56f061bc899d4bcf",{"_315":9882},{"_317":9883,"_53":9884,"_321":9886},"Frequently asked questions for brand owners",{"_55":9885},"cs533378d7a1e0de1c","faq-1",{"_715":9888},{"_717":9883,"_53":9889,"_721":118,"_722":9891},{"_55":9890},"csa24f6b242822a5f1",[9892,9899,9906,9913,9920,9927,9934,9941,9948],{"_725":9893},{"_727":9894,"_53":9897},[9895],{"_55":9896,"_105":731},"blt005f29dde3bb70b5",{"_55":9898},"csae104e36214f691f",{"_725":9900},{"_727":9901,"_53":9904},[9902],{"_55":9903,"_105":731},"blt4757a002c52f7239",{"_55":9905},"cs317e2ac667a42930",{"_725":9907},{"_727":9908,"_53":9911},[9909],{"_55":9910,"_105":731},"blt5ac2c3fdd98daac2",{"_55":9912},"cs35d2a86b02745652",{"_725":9914},{"_727":9915,"_53":9918},[9916],{"_55":9917,"_105":731},"blt74f8058af3b0897a",{"_55":9919},"csee3243b0bc1f2b81",{"_725":9921},{"_727":9922,"_53":9925},[9923],{"_55":9924,"_105":731},"bltc750f8b012220bce",{"_55":9926},"cs898a1bff4e0f6d9a",{"_725":9928},{"_727":9929,"_53":9932},[9930],{"_55":9931,"_105":731},"bltd1334d2941b3698b",{"_55":9933},"cs985c591883cbedd5",{"_725":9935},{"_727":9936,"_53":9939},[9937],{"_55":9938,"_105":731},"blt418b541555717bf1",{"_55":9940},"cse1d156cfa4760bcd",{"_725":9942},{"_727":9943,"_53":9946},[9944],{"_55":9945,"_105":731},"blt3903be40b3bc43e2",{"_55":9947},"cs0f8c3700fba5cc72",{"_725":9949},{"_727":9950,"_53":9953},[9951],{"_55":9952,"_105":731},"blt37c60d85e47fe538",{"_55":9954},"cs90197aaf635c1940",{"_330":9956},{"_27":9957,"_53":9958,"_119":9960,"_336":349,"_338":1196,"_340":9961},"Excited?",{"_55":9959},"cse9cf3857c8949c71","

Proceed to the brand registration guidelines to see if your items are eligible!

",{"_39":9962,"_37":57},{"_27":9963,"_42":9964},"Brand registration guidelines","https://partnerplatform.bol.com/en/need-help/productinformation/brand-registration/brand-registration-guidelines/",{"_27":118,"_119":118},[],[9968,9969,9970,9971,9972,9973,9974,9975],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"brand-registration","2026-03-18T08:05:19.979Z","/en/idp/brand-registration",{"_162":9980,"_164":98,"_165":166,"_90":108},"2026-03-18T08:05:23.346Z",{"_55":9982},"cs632c03620bff0d7c",{"_102":9984,"_53":10062},[9985],{"_105":240,"_55":9986,"_88":110,"_90":108,"_92":9987,"_94":38,"_95":9988,"_97":178,"_113":38,"_114":9989,"_246":9990,"_116":10046,"_208":118,"_120":10047,"_122":10048,"_27":10057,"_154":9963,"_156":10058,"_158":98,"_39":10059,"_160":10060},"blt6806265c8a351908",{},"2026-01-22T11:39:32.232Z","Interested in registering your brand? Read here to see if your items comply with the brand registration guidelines. ",[9991,9997,10004,10036],{"_324":9992},{"_27":9993,"_53":9994,"_119":9996},"What you need to comply with",{"_55":9995},"cs8b63e4b084f42b5f","

Items are offered according to our standard brand guidelines, with the following 3 conditions being the most important:

EAN – Every branded item should have an EAN number. This EAN number must be registered with GS1 in the name of the brand owner. This number ensures that the item is unique compared to other items.
Brand Register – A branded item may only be offered if it is genuinely a branded item. In other words: an item from a brand that is registered with BOIP, under the class corresponding to the product type. The BOIP brand register may also contain a reference to the WIPO (internationally recognized) or EUIPO (European recognized) register. This reference is also sufficient.
Brand Visibility – The brand must be visible on the original product packaging or on the item itself. Additionally, it must be visible on one or more product images on the bol product page.

",{"_330":9998},{"_27":9993,"_53":9999,"_119":10001,"_336":4326,"_338":339,"_340":10002},{"_55":10000},"csaef61eb52a5b7c80","

Ensure that all your branded items via bol.com have the same brand name as provided on the registration form. Content protection is only granted to items where the brand name from the brand registration exactly matches the brand name on bol.com.

",{"_39":10003,"_37":38},{"_27":118,"_42":118},{"_715":10005},{"_717":10006,"_53":10007,"_721":118,"_722":10009},"Frequently asked questions about brand registration guidelines",{"_55":10008},"cs4b2e517978411e14",[10010,10017,10024,10030],{"_725":10011},{"_727":10012,"_53":10015},[10013],{"_55":10014,"_105":731},"blt905787f0f28f6617",{"_55":10016},"cs629c43b90f10b724",{"_725":10018},{"_727":10019,"_53":10022},[10020],{"_55":10021,"_105":731},"blt4f534b5b1d54335f",{"_55":10023},"cs4c5c0f1402fba2b2",{"_725":10025},{"_727":10026,"_53":10028},[10027],{"_55":9910,"_105":731},{"_55":10029},"cse6d02f885ec321aa",{"_725":10031},{"_727":10032,"_53":10034},[10033],{"_55":9924,"_105":731},{"_55":10035},"cs6b27972ee3f96c15",{"_330":10037},{"_27":10038,"_53":10039,"_119":10041,"_336":4661,"_338":1196,"_340":10042},"Do your items comply with the guidelines?",{"_55":10040},"csacbac6d59f34b985","

Then you are eligible for brand registration! Sign up to enjoy the benefits.

",{"_39":10043,"_37":57},{"_27":10044,"_42":10045},"Apply for brand registration","https://partnerplatform.bol.com/en/need-help/productinformation/brand-registration/apply-for-brand-registration/",{"_27":118,"_119":118},[],[10049,10050,10051,10052,10053,10054,10055,10056],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"brand-registration-guidelines","2026-03-18T08:05:10.215Z","/en/idp/brand-registration-guidelines",{"_162":10061,"_164":98,"_165":166,"_90":108},"2026-03-18T08:05:15.411Z",{"_55":10063},"cs197015535a3c3b4f",{"_102":10065,"_53":10113},[10066],{"_105":240,"_55":10067,"_90":108,"_88":310,"_92":10068,"_94":38,"_95":10069,"_97":178,"_113":38,"_114":10070,"_246":10071,"_116":10096,"_208":118,"_120":10097,"_122":10098,"_27":10107,"_154":10108,"_156":10109,"_158":98,"_39":10110,"_160":10111},"blt07b1a83602d6a584",{},"2025-12-23T12:50:33.992Z","Have you determined if brand registration is right for you and if you meet the guidelines? Then this is the place to register for brand registration.",[10072,10078,10087],{"_324":10073},{"_27":10074,"_53":10075,"_119":10077},"How to register",{"_55":10076},"cs10b855ed304dc9d7","

Check that all content for your items is up-to-date and correct.
Click the button below to register for brand registration.
If you are an official distributor, the Bill of Authority must be signed by the brand owner and yourself. Upload it in the registration form.
Indicate whether you want to use protection for your content.
You will receive confirmation within 5 working days and be all set!

Do you have any questions about this? Check our frequently asked questions or contact us. This information can be found below the registration form on this page.

",{"_330":10079},{"_27":10080,"_53":10081,"_119":10083,"_336":337,"_338":339,"_340":10084},"Are you a partner?",{"_55":10082},"cs094b2b207e3f1229","

Then register here for brand registration.

",{"_39":10085,"_37":57},{"_27":60,"_42":10086},"https://partner.bol.com/sdd/sellingrights/merkregistratie",{"_330":10088},{"_27":10089,"_53":10090,"_119":10092,"_336":337,"_338":339,"_340":10093},"Not a partner?",{"_55":10091},"cs05442ae7143fdf4e","

Then register here for brand registration via the Supplier Platform.

",{"_39":10094,"_37":57},{"_27":60,"_42":10095},"https://leveranciers.bol.com/en/need-help/content/trademark-registration/",{"_27":118,"_119":118},[],[10099,10100,10101,10102,10103,10104,10105,10106],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"apply-brand-registration","Register brand registration","2026-04-15T09:51:41.589Z","/en/idp/apply-brand-registration",{"_162":10112,"_164":98,"_165":166,"_90":108},"2026-04-15T09:51:44.456Z",{"_55":10114},"cs3213165de22de705",{"_102":10116,"_53":10140,"_169":10142},[10117],{"_105":240,"_55":10118,"_90":108,"_92":10119,"_94":38,"_88":243,"_95":10120,"_97":178,"_113":38,"_114":10121,"_246":10122,"_116":10123,"_208":118,"_120":10124,"_122":10125,"_27":10134,"_154":10135,"_156":10136,"_158":98,"_39":10137,"_160":10138},"blte3b2832a94d5358f",{},"2026-01-22T13:33:12.608Z","A complete and appealing product page is essential for the success of your items. Here you will find all the information you need to optimally present your items to your customers. ",[],{"_27":118,"_119":118},[],[10126,10127,10128,10129,10130,10131,10132,10133],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-content","Add content","2026-01-29T14:24:35.195Z","/en/idp/add-content",{"_162":10139,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.896Z",{"_55":10141},"csf70c294bb3dc64f8",[10143,10311,10445,10548,10845,10907],{"_102":10144,"_53":10309},[10145],{"_105":240,"_55":10146,"_90":108,"_92":10147,"_94":38,"_88":243,"_95":10148,"_97":178,"_113":38,"_114":10149,"_246":10150,"_116":10291,"_208":118,"_120":10292,"_122":10293,"_27":10303,"_154":10304,"_156":10305,"_158":701,"_39":10306,"_160":10307},"blt73531fd805151240",{},"2026-01-21T16:16:45.817Z","On this page, you can read more about how content is structured and how to add it per item.",[10151,10157,10163,10282],{"_315":10152},{"_317":10153,"_53":10154,"_321":10156},"Content structure",{"_55":10155},"csc9c3a5c7cb8695fa","structure",{"_324":10158},{"_27":10159,"_53":10160,"_119":10162},"How is content structured?",{"_55":10161},"cs7f493b29e7d2c833","

Good content is important for successfully selling your product range via bol. This information helps the customer to form a clear picture of their potential purchase. The more information that is available about an item, the greater the chance that the customer will make a purchase. Also, your item with complete content will be more visible – both within bol and via external search engines like Google. However, not all information is equally essential, so it's good to know which levels exist:

Basic information: essential information for a customer to understand what kind of item it is. Think of EAN, title, and at least 1 image.
Mandatory information: the minimum information needed to put your item online.
Optional information: additional information that helps customers get an even better picture of the item and encourages them to make a purchase more quickly.

",{"_4593":10164},{"_4595":10165,"_53":10166,"_4598":10168,"_4600":10169},"How to add information per item?",{"_55":10167},"cs926c2fa89dafb091","

You add content per item via the content page in your seller account. Follow the steps below:

",[10170,10176,10197,10237,10258,10276],{"_4603":10171,"_53":10172,"_4607":10174,"_4609":10175},"Go to 'Items' and then choose 'My offers'",{"_55":10173},"cs9fdd7724e34532ee","

In your seller account, click on 'Items' at the top, then choose 'My offers'

Is the item you want to edit not listed here? Then first add it to your offers via 'Add offer per item', under the 'Items' menu button.",[],{"_4603":10177,"_53":10178,"_4607":10180,"_4609":10181},"Search for the item you want to edit",{"_55":10179},"csa82cc38d11999e30","Search for the item whose content you want to edit. You can also do this by typing the EAN, ISBN, or title into the search bar.",[10182],{"_181":10183},{"_181":10184,"_53":10194,"_204":10196,"_7819":118},{"_55":10185,"_88":698,"_195":699,"_27":10186,"_97":701,"_158":701,"_95":10187,"_156":10187,"_187":4254,"_191":10188,"_193":10186,"_92":10189,"_185":38,"_120":10190,"_160":10191,"_39":10193},"blt61ffcecf0dbc5341","Zoeken.png","2025-11-12T15:23:10.362Z","45948",{},[],{"_162":10192,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.414Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt61ffcecf0dbc5341/6914a65e65d9f370af4d0714/Zoeken.png",{"_55":10195},"cs7a93a61115c70538","Search",{"_4603":10198,"_53":10199,"_4607":118,"_4609":10201},"Click on the 3 dots to the right of the 'Edit' button",{"_55":10200},"csfd35755e68dcc7fb",[10202,10217,10222],{"_181":10203},{"_181":10204,"_53":10214,"_204":10216,"_7819":118},{"_55":10205,"_88":698,"_195":699,"_27":10206,"_97":701,"_158":701,"_95":10207,"_156":10207,"_187":188,"_191":10208,"_193":10206,"_92":10209,"_185":38,"_120":10210,"_160":10211,"_39":10213},"bltc11c3e8b6cab8217","Bewerk.jpg","2025-11-12T15:33:44.094Z","19318",{},[],{"_162":10212,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.422Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc11c3e8b6cab8217/6914a8d8b7f0b7c3e02f5aa5/Bewerk.jpg",{"_55":10215},"cseb8493ce6169dbcb","Edit",{"_324":10218},{"_27":118,"_53":10219,"_119":10221},{"_55":10220},"cs0163df126b66824f","Then click on 'Edit content':",{"_181":10223},{"_181":10224,"_53":10234,"_204":10236,"_7819":118},{"_55":10225,"_88":698,"_195":699,"_27":10226,"_97":701,"_158":701,"_95":10227,"_156":10227,"_187":188,"_191":10228,"_193":10226,"_92":10229,"_185":38,"_120":10230,"_160":10231,"_39":10233},"blt49e91f161364209b","Bewerk-productinformatie.jpg","2025-11-12T15:33:44.077Z","20896",{},[],{"_162":10232,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.431Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt49e91f161364209b/6914a8d848940e8ec0a41fd9/Bewerk-productinformatie.jpg",{"_55":10235},"cs530b500fa080dcac","Edit content",{"_4603":10238,"_53":10239,"_4607":10241,"_4609":10242},"Now you'll see the basic information of your item",{"_55":10240},"cs009844fc63eb7448","You are now on the content page. Here you will find the most important characteristics of the item at the top, such as the title, EAN, product category, and the quality of your content. If you click the arrow in the top right, you'll immediately see how the item appears on the website.",[10243],{"_181":10244},{"_181":10245,"_53":10255,"_204":10257,"_7819":118},{"_55":10246,"_88":698,"_195":699,"_27":10247,"_97":701,"_158":701,"_95":10248,"_156":10248,"_187":4254,"_191":10249,"_193":10247,"_92":10250,"_185":38,"_120":10251,"_160":10252,"_39":10254},"bltd3aff5a29541d92b","ProductinformatiePerartikelStap4.png","2025-11-12T15:33:44.033Z","64412",{},[],{"_162":10253,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.439Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd3aff5a29541d92b/6914a8d88eada929c77cfc78/ProductinformatiePerartikelStap4.png",{"_55":10256},"csbfc358c12c1d3bf8","Content per item",{"_4603":10135,"_53":10259,"_4607":10261,"_4609":10262},{"_55":10260},"cs28a2d8b5247a6884","Under the 'Content' heading, you can edit all content per level. Here, all content is grouped by relevance for this item. Each level indicates how many fields can be filled and how many fields are already filled. Click on one of the levels to open or close this block of content. Clicking levels open and closed keeps the page organized. As soon as you've made a change, the 'Save' button will appear at the bottom of the page.",[10263,10271],{"_181":10264},{"_181":10265,"_53":10269,"_204":10257,"_7819":118},{"_55":10246,"_88":698,"_195":699,"_27":10247,"_97":701,"_158":701,"_95":10248,"_156":10248,"_187":4254,"_191":10249,"_193":10247,"_92":10266,"_185":38,"_120":10267,"_160":10268,"_39":10254},{},[],{"_162":10253,"_164":98,"_165":166,"_90":108},{"_55":10270},"cs55c6a59d7b7d7f93",{"_324":10272},{"_27":118,"_53":10273,"_119":10275},{"_55":10274},"cs63d834d93917f789","

There are 3 levels of content:

Basic information\n
Basic information necessary for a customer to understand what kind of item it is. Think of EAN, title, and at least 1 image.
Mandatory information\n
In addition to basic information, this information is needed to put your item online. When both the basic and mandatory information for an item are complete, the level becomes 'content online'.
Optional information\n
Additional information that helps customers get an even better picture of the item and encourages them to make a purchase more quickly. When all optional information is also complete, the level becomes 'content complete'.

",{"_4603":10277,"_53":10278,"_4607":10280,"_4609":10281},"And now... Just wait!",{"_55":10279},"cs76b54f576c9a1d53","Additions or changes will be processed within 8 hours and may then be visible on bol. It's also possible that your changes are not visible after 8 hours. This could be because priority was given to existing or other new content, originating from other partners or brands. For feedback on your changes, you can always refer to the 'Feedback' section in your seller account.",[],{"_330":10283},{"_27":8181,"_53":10284,"_119":10286,"_336":349,"_338":339,"_340":10287},{"_55":10285},"cs95d2e1f4ddbe233a","

When completing content, it's important to know that different product characteristics are requested for each product category. Every item is different, and customers want different information accordingly. On this page, you'll find tips and tricks per product category, and you can also see the best title structure for your item.

",{"_39":10288,"_37":38},{"_27":10289,"_42":10290},"Read more","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod-online-brengen/tips-voor-betere-productinformatie/",{"_27":118,"_119":118},[],[10294,10295,10296,10297,10299,10300,10301,10302],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":10298},"activate",{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-content-per-item","Add content per item","2026-01-21T16:22:02.556Z","/en/idp/add-content-per-item",{"_162":10308,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.099Z",{"_55":10310},"csbe7674081d66cec5",{"_102":10312,"_53":10443},[10313],{"_105":240,"_55":10314,"_90":108,"_92":10315,"_94":38,"_88":243,"_95":10316,"_97":178,"_113":38,"_114":10317,"_246":10318,"_116":10426,"_208":118,"_120":10427,"_122":10428,"_27":10437,"_154":10438,"_156":10439,"_158":701,"_39":10440,"_160":10441},"bltcf55f9995c5c5672",{},"2026-01-21T16:16:12.841Z","On this page, you can read more about how content is structured and how you can add it for multiple items.",[10319,10323,10328,10415,10420],{"_315":10320},{"_317":10153,"_53":10321,"_321":10156},{"_55":10322},"csb0e725538af80b19",{"_324":10324},{"_27":10159,"_53":10325,"_119":10327},{"_55":10326},"cs9a28b2d8384efbb1","

Good content is important for successfully selling your product range via bol. This information helps the customer form a clear picture of their potential purchase. The more information known about an item, the greater the chance that the customer will make a purchase. Also, your item with complete content will be more discoverable – both within bol and via external search engines like Google. However, not all information is equally essential, so it's good to know what levels there are:

Basic information: essential information for a customer to see what kind of item it is. Think of EAN, title, and at least 1 image.
Required information: minimum information needed to put your item online.
Optional information: additional information that helps customers get an even better picture of the item and encourages them to make a purchase sooner.

",{"_4593":10329},{"_4595":10330,"_53":10331,"_4598":10333,"_4600":10334},"How do you add information for multiple items via the seller account?",{"_55":10332},"cs9722a94cb8ad7da4","

In your seller account, you can add or change the content for multiple items at once. You do this by following these steps:

",[10335,10355,10370,10390,10410],{"_4603":10336,"_53":10337,"_4607":10339,"_4609":10340},"Go to your offer",{"_55":10338},"cscf4f0219b88fad07","In your seller account, click 'Items' at the top, then choose 'My Offer'.",[10341],{"_181":10342},{"_181":10343,"_53":10353,"_204":10336,"_7819":118},{"_55":10344,"_88":698,"_195":699,"_27":10345,"_97":701,"_158":701,"_95":10346,"_156":10346,"_187":4254,"_191":10347,"_193":10345,"_92":10348,"_185":38,"_120":10349,"_160":10350,"_39":10352},"blt5c4c6365cc6cc2a9","stap-1.png","2025-11-12T15:23:10.371Z","70071",{},[],{"_162":10351,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.539Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5c4c6365cc6cc2a9/6914a65e279dedf1d5300bfe/stap-1.png",{"_55":10354},"cscdc28b30b4f95166",{"_4603":10356,"_53":10357,"_4607":10359,"_4609":10360},"Search for the items you want to edit",{"_55":10358},"cse82380336069bb31","Search for the items whose content you want to edit. You can do this by typing the EAN, ISBN, or title in the search bar.",[10361],{"_181":10362},{"_181":10363,"_53":10367,"_204":10369,"_7819":118},{"_55":10185,"_88":698,"_195":699,"_27":10186,"_97":701,"_158":701,"_95":10187,"_156":10187,"_187":4254,"_191":10188,"_193":10186,"_92":10364,"_185":38,"_120":10365,"_160":10366,"_39":10193},{},[],{"_162":10192,"_164":98,"_165":166,"_90":108},{"_55":10368},"cs559484892f761a9e","Search for items you want to edit",{"_4603":10371,"_53":10372,"_4607":118,"_4609":10374},"Select the items you want to edit",{"_55":10373},"cs03e11ed7a6adb613",[10375],{"_181":10376},{"_181":10377,"_53":10388,"_204":10236,"_7819":118},{"_55":10378,"_88":698,"_195":699,"_27":10379,"_97":701,"_158":701,"_95":10380,"_156":10380,"_187":4254,"_191":10381,"_193":10382,"_92":10383,"_185":38,"_120":10384,"_160":10385,"_39":10387},"blt6364ca12c770eefb","Bewerk-productinformatie (1).png","2025-11-12T15:23:10.547Z","48340","Bewerk-productinformatie_(1).png",{},[],{"_162":10386,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.494Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6364ca12c770eefb/6914a65e48940e837aa41fc7/Bewerk-productinformatie_(1).png",{"_55":10389},"csdcfc55abb82c3e69",{"_4603":10391,"_53":10392,"_4607":10394,"_4609":10395},"Choose 'Based on selection'",{"_55":10393},"cs26cb4eb224604af0","You will then see the screen below, where you can directly improve your content.",[10396],{"_181":10397},{"_181":10398,"_53":10408,"_204":10391,"_7819":118},{"_55":10399,"_88":698,"_195":699,"_27":10400,"_97":701,"_158":701,"_95":10401,"_156":10401,"_187":4254,"_191":10402,"_193":10400,"_92":10403,"_185":38,"_120":10404,"_160":10405,"_39":10407},"blt2973f8184ae79ff8","Afbeelding3.png","2025-11-12T15:23:10.351Z","55869",{},[],{"_162":10406,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.530Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2973f8184ae79ff8/6914a65e93c8b202dc687db0/Afbeelding3.png",{"_55":10409},"cs13e600ba83a36a4e",{"_4603":10277,"_53":10411,"_4607":10413,"_4609":10414},{"_55":10412},"cs72d355819415501e","Additions or changes will be processed within 8 hours and may then be visible on bol. It is also possible that your changes are not visible after 8 hours. This may be because priority was given to existing or other new content from other partners or brands. For feedback on your changes, you can always check the 'Feedback' section in your seller account.",[],{"_315":10416},{"_317":10417,"_53":10418,"_321":9628},"Tips for editing content in bulk",{"_55":10419},"csb2cd37437a8c67c7",{"_324":10421},{"_27":10422,"_53":10423,"_119":10425},"Tips for editing content in bulk:",{"_55":10424},"cs87cadbd2c41c1af2","

Use the filters.
You will automatically get a complete overview of all your items. You can make this overview more compact by choosing between the different product categories at the top.
Required (red).
Use the 'Required' filter to only see items for which the information is mandatory to fill in, to get the item online. These mandatory fields are recognizable by their red color.
Finally, fill in the optional content in the green boxes to improve the discoverability of your item.

By filling in this content, your items will be found even better, and you will help customers in the purchasing process.

",{"_27":118,"_119":118},[],[10429,10430,10431,10432,10433,10434,10435,10436],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-content-for-multiple-items","Add content for multiple items","2026-01-21T16:21:55.743Z","/en/idp/add-content-for-multiple-items",{"_162":10442,"_164":98,"_165":166,"_90":108},"2026-02-27T16:18:27.296Z",{"_55":10444},"cs0970a0d33ed4f213",{"_102":10446,"_53":10546},[10447],{"_105":240,"_55":10448,"_88":110,"_90":108,"_92":10449,"_94":38,"_95":10450,"_97":178,"_113":38,"_114":10451,"_246":10452,"_116":10531,"_208":118,"_120":10532,"_122":10533,"_27":10486,"_154":10466,"_156":10542,"_158":98,"_39":10543,"_160":10544},"blt0797b7013c67a56e",{},"2026-01-21T16:16:34.262Z","On this page, read everything about changing item content, the possibilities, and the quality of your item content. You'll also find everything about the status of your item content after changes have been implemented. ",[10453,10459,10464,10470,10475,10481,10487,10492,10498,10504],{"_315":10454},{"_317":10455,"_53":10456,"_321":10458},"Content level",{"_55":10457},"cs748d65050091baad","level",{"_324":10460},{"_27":10455,"_53":10461,"_119":10463},{"_55":10462},"csfacf03c0b08b8213","

When you improve or supplement item content via bulk, you can recognise the different levels by the following colours:

Red: minimum information to get your item online
Green: for optional information
Grey fields: fields that are not editable have a grey background, for example, the EAN

Do you see a field with a red border? Then it probably contains an incorrect value. When you hover over the field, a message will indicate what is incorrect or what information is required.

",{"_315":10465},{"_317":10466,"_53":10467,"_321":10469},"Changing item content",{"_55":10468},"csc9a15e9e26a27097","changes",{"_324":10471},{"_27":10466,"_53":10472,"_119":10474},{"_55":10473},"csafb371ed9974fb83","

Every item has its own item page. If you sell an item that is also sold by other partners, you share the item page. To display the best item content on that page, it's possible to change existing item content. A few things are important to know:

It can take up to 8 hours for your information change to be visible on bol.
It's possible that changes to items with multiple active partners may not become visible. In that case, a combination of item content from other partners will be chosen. You will be informed about this on the feedback pages.
The item content can also be changed by other partners. Such a change is implemented when it proves relevant to the customer.

",{"_324":10476},{"_27":10477,"_53":10478,"_119":10480},"Here's how you can adjust your item content:",{"_55":10479},"cs835bb3ae84be81cc","

One by one
Do you want a clear overview per item of what information is still needed, or simply want to view and/or update the item content for a single item? You can easily do this via the content manager.

In Bulk via the bulk editor
To add item content for 2 or more items, this is the best option. We display the existing item content in an online editor. It has many of the same benefits as Excel. You can easily drag information from one cell to another. This is useful if you want to fill multiple cells with the same item content. This process also gives you clear insight into what item content is still needed to get the item online.
Adding item content for multiple items via Excel
Are you still familiar with uploading item content via Excel? Then this option is also available. Upload your Excel file via 'add items in bulk' and follow the steps. It's also possible to only add item content through this step, as they don't have to be new items.

",{"_315":10482},{"_317":10483,"_53":10484,"_321":10486},"Viewing item content changes",{"_55":10485},"csa90000fd9e541ad4","item-content-changes",{"_324":10488},{"_27":10483,"_53":10489,"_119":10491},{"_55":10490},"cs222350606b2cdbb6","

In your seller account, you can view the status of the changes you've made to the item content. There are 2 ways to do this:

When you click on 'View item' via the 3 dots in your item overview, you'll find the link 'Changed item content' on the right. Clicking this will take you to the feedback page for this item. Here you can see on which day you made a change, what your proposal was, and the status of your proposal.
Have you adjusted or supplemented the item content for multiple items and want to view their status? Then, at the top of your seller account's menu bar, click on 'Items', 'Changed item content', and then 'My changes'. Here you'll find an overview of all items for which you've made adjustments. If you click 'View', you'll see the actual adjustment and its status. Here you'll also see why (some) adjustments haven't been implemented and what you can do about it. Feedback on changes will be visible for 28 days.

",{"_324":10493},{"_27":10494,"_53":10495,"_119":10497},"Item content changes by others",{"_55":10496},"csb3652fbf8e9b7be1","

For an overview of all your items for which other partners have made an item content change, click on 'Items' in the menu bar of your seller account, and then on 'Changed item content'. Here you can filter, for example, for all items whose titles have been adjusted. Do you want to see the actual change for one of these items? Then click the 'View' button. You will then go to the 'Changes per item' page. Here you'll also immediately see who implemented this change.

",{"_324":10499},{"_27":10500,"_53":10501,"_119":10503},"Status of my change",{"_55":10502},"csff43851ccdc836f5","

See the overview below for all possible statuses:

",{"_715":10505},{"_717":10506,"_53":10507,"_721":118,"_722":10509},"Frequently asked questions about item content",{"_55":10508},"csfd64088c29357e52",[10510,10517,10524],{"_725":10511},{"_727":10512,"_53":10515},[10513],{"_55":10514,"_105":731},"blte099e2d29ba308d3",{"_55":10516},"csd29525e4e1865c3b",{"_725":10518},{"_727":10519,"_53":10522},[10520],{"_55":10521,"_105":731},"blt2581171626f4183d",{"_55":10523},"cs056e82e2edd55694",{"_725":10525},{"_727":10526,"_53":10529},[10527],{"_55":10528,"_105":731},"blt1f920be62d596c90",{"_55":10530},"cs8a10a483f8b70565",{"_27":118,"_119":118},[],[10534,10535,10536,10537,10538,10539,10540,10541],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"2026-03-18T08:04:32.767Z","/en/idp/item-content-changes",{"_162":10545,"_164":98,"_165":166,"_90":108},"2026-03-18T08:04:36.760Z",{"_55":10547},"cs67818af8bd334ce2",{"_102":10549,"_53":10843},[10550],{"_105":240,"_55":10551,"_90":108,"_92":10552,"_94":38,"_88":243,"_95":10553,"_97":178,"_113":38,"_114":10554,"_246":10555,"_116":10826,"_208":118,"_120":10827,"_122":10828,"_27":10837,"_154":10838,"_156":10839,"_158":701,"_39":10840,"_160":10841},"blt3bc3471f8190f1c6",{},"2026-01-12T15:20:30.055Z","Here's how to provide high-quality translations for the content yourself.",[10556,10562,10567,10573,10648,10656,10662,10704,10710,10715,10721,10727,10733,10739,10758,10776,10794,10800,10804],{"_315":10557},{"_317":10558,"_53":10559,"_321":10561},"French content",{"_55":10560},"csb03125dbf5471069","french-content",{"_324":10563},{"_27":10558,"_53":10564,"_119":10566},{"_55":10565},"cs0985ad80815466d5","

We understand that language can be a barrier when growing in French-speaking Belgium. That's why we ensure that items eligible for selling via bol in French-speaking Belgium are automatically translated from Dutch to French. For now, this also applies to new product ranges. However, original (French) item titles and descriptions are often of better quality. Therefore, it is advisable to provide high-quality translations for the content yourself, where possible. Here's how you do it.

",{"_315":10568},{"_317":10569,"_53":10570,"_321":10572},"Add or adjust French content",{"_55":10571},"cs187ebb84f6b59bb8","add",{"_4593":10574},{"_4595":10575,"_53":10576,"_4598":10578,"_4600":10579},"Add or adjust French content via your seller account?",{"_55":10577},"csb7694203409cbf17","

You can add or adjust French content in the seller account. You do this by following these steps:

",[10580,10585,10590,10609,10630,10636,10642],{"_4603":10581,"_53":10582,"_4607":118,"_4609":10584},"In your seller account, go to 'My items'.",{"_55":10583},"csdf82fbca98d79891",[],{"_4603":10586,"_53":10587,"_4607":118,"_4609":10589},"Select the items you want to adjust by checking the boxes.",{"_55":10588},"cs2aa5af873b13cad4",[],{"_4603":10591,"_53":10592,"_4607":118,"_4609":10594},"Click 'Edit content'.",{"_55":10593},"cs690c53a35aad338b",[10595],{"_181":10596},{"_181":10597,"_53":10607,"_204":10236,"_7819":118},{"_55":10598,"_88":698,"_195":699,"_27":10599,"_97":701,"_158":701,"_95":10600,"_156":10600,"_187":4254,"_191":10601,"_193":10599,"_92":10602,"_185":38,"_120":10603,"_160":10604,"_39":10606},"blt94f34938133fd83f","Bewerk-productinformatie.png","2025-11-10T16:05:16.500Z","42027",{},[],{"_162":10605,"_164":701,"_165":166,"_90":108},"2026-01-12T15:29:51.872Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt94f34938133fd83f/69120d3c279dedb179300470/Bewerk-productinformatie.png",{"_55":10608},"cs096f4ebda9780d96",{"_4603":10610,"_53":10611,"_4607":10613,"_4609":10614},"Adjust French content",{"_55":10612},"csd5aa8d49204e3efb","

In the top right, you can adjust and add French content by clicking the French flag icon.

",[10615],{"_181":10616},{"_181":10617,"_53":10627,"_204":10629,"_7819":118},{"_55":10618,"_88":698,"_195":699,"_27":10619,"_97":701,"_158":701,"_95":10620,"_156":10620,"_187":4254,"_191":10621,"_193":10619,"_92":10622,"_185":38,"_120":10623,"_160":10624,"_39":10626},"blta540f3b77d044531","Vul-productinformatie-aan.png","2025-11-10T16:07:02.196Z","51388",{},[],{"_162":10625,"_164":701,"_165":166,"_90":108},"2026-01-12T15:29:51.926Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta540f3b77d044531/69120da6d7f0722ed0b2e620/Vul-productinformatie-aan.png",{"_55":10628},"cs79e2e00d9611dc7b","Complete content",{"_4603":10631,"_53":10632,"_4607":10634,"_4609":10635},"Do you also want to adjust the Dutch content?",{"_55":10633},"cs6b953df458664f20","

Then click the Dutch flag icon. You can switch between them without saving in between.

",[],{"_4603":10637,"_53":10638,"_4607":10640,"_4609":10641},"All done?",{"_55":10639},"cs8a786b1fea0f5e1a","

Click ‘Save changes’.

",[],{"_4603":10643,"_53":10644,"_4607":10646,"_4609":10647},"And now?... Just wait!",{"_55":10645},"cs043f268ae2f96fd2","

Additions or changes will be processed within 8 hours and may then be visible on bol. It is also possible that your changes are not visible after 8 hours. This can happen because priority has been given to existing or other new content, originating from other partners or brands. For feedback on your changes, you can always refer to the 'Feedback' section in your seller account.

It is possible that French content is already present even if you haven't filled it in. We also automatically translate Dutch content if you have filled it in.

",[],{"_330":10649},{"_27":10650,"_53":10651,"_119":10653,"_336":349,"_338":339,"_340":10654},"French content via your seller account",{"_55":10652},"cs57cd7f121a60c0ec","

Do you want to add or adjust French content via your seller account? Please note that you should do this via the seller account you use to offer your items in Belgium. For example, do you have a separate account for the Netherlands and a separate account for Belgium? Then only this latter account will have the option to add or adjust French content via the 'Add items in bulk' option. This does not apply to seller accounts that offer items via Shipping via bol in Belgium.

",{"_39":10655,"_37":38},{"_27":118,"_42":118},{"_315":10657},{"_317":10658,"_53":10659,"_321":10661},"Add French content in bulk",{"_55":10660},"cs4cf1b736be9637cf","in-bulk",{"_4593":10663},{"_4595":10664,"_53":10665,"_4598":10667,"_4600":10668},"Add French content via 'Add items in bulk'",{"_55":10666},"csf4f54f87c83ef62d","

You can add French content in bulk in the seller account. You do this by following these steps:

",[10669,10674,10680,10686,10692,10696,10700],{"_4603":10670,"_53":10671,"_4607":118,"_4609":10673},"In your seller account, go to ‘Add items in bulk’.",{"_55":10672},"cs86fea1fc80489919",[],{"_4603":10675,"_53":10676,"_4607":10678,"_4609":10679},"Upload your Excel file as usual.",{"_55":10677},"cs49f1185816a635d1","

Fill in everything in Dutch, including the title and possibly the description. This is necessary to create the item.

",[],{"_4603":10681,"_53":10682,"_4607":10684,"_4609":10685},"Continue all steps in Dutch.",{"_55":10683},"cs69adcffd7313f1a3","

So, link your Excel information to the correct columns and place the items in the correct Dutch-language product category.

",[],{"_4603":10687,"_53":10688,"_4607":10690,"_4609":10691},"Open French content via the flag icon",{"_55":10689},"cs7d8d72a8134abcf2","

When you land on the ‘Complete your content’ screen, you have the option to click the French flag icon in the top right. You will then arrive at the page where you can add or adjust French content.

",[],{"_4603":10631,"_53":10693,"_4607":10634,"_4609":10695},{"_55":10694},"csffb7691c0963cb42",[],{"_4603":10637,"_53":10697,"_4607":10640,"_4609":10699},{"_55":10698},"csc1ae27ee56d671d2",[],{"_4603":10643,"_53":10701,"_4607":10646,"_4609":10703},{"_55":10702},"cs40cb3382417c8698",[],{"_315":10705},{"_317":10706,"_53":10707,"_321":10709},"French item characteristics",{"_55":10708},"cs30051986314906d9","item-characteristics",{"_324":10711},{"_27":10706,"_53":10712,"_119":10714},{"_55":10713},"cs46ad172fe273e9cb","

When making adjustments to Dutch content, only changes to item characteristics that are selected from fixed options in a drop-down menu are translated. Changes to item characteristics that are free-text fields, such as the title and description, are only translated once into French. Of course, you can easily adjust existing French content via the bulk editor.

Not all item characteristics you can fill in Dutch will also appear on this French editing page. Some item characteristics are automatically translated from Dutch. These are characteristics that you can select from options in a drop-down menu, not free-text fields. If the information on the website is incorrect because of this? Then adjust this item characteristic in Dutch, as this will automatically be applied in French as well.

",{"_315":10716},{"_317":10717,"_53":10718,"_321":10720},"Add language characteristics",{"_55":10719},"cse3ed7630b5d4cb13","language-characteristics",{"_324":10722},{"_27":10723,"_53":10724,"_119":10726},"Add item language characteristics",{"_55":10725},"cs08e36ae9956b4cd0","

For some items, additional information is requested about the item's language, manual, and packaging. This does not concern the item's description, but rather the ‘language characteristics’ you assign to an item. For example, this includes filling in the correct item language so that Dutch-language games are not shown in the French-speaking environment, while French-language games are.

Language characteristics have been mandatory since August 1, 2020. Therefore, we ask you to fill these in to put the item online. This means that items for which language characteristics are not filled in – but are relevant – will not be put online in both the French and Dutch-speaking environments.

Is the language characteristic not relevant? Then you don't need to fill in a language characteristic. Then the content is automatically machine-translated and published live in the French-speaking app/website. You don't need to do anything for this.
Is the language characteristic relevant? Then you need to fill in the language of the item, the manual, and/or the packaging. For the relevant item type, what is relevant has already been pre-selected – so a language manual will not be requested for every item.
Is the language characteristic relevant and the language is French, English, universal, not applicable, no language, or registered as '-'? Then the content is automatically machine-translated and published live in the French-speaking app/website. You don't need to do anything for this.
Is the language characteristic relevant and something other than the above options is filled in? Then the item will not be shown to French-speaking customers, and no translation will occur.
Exceptions are Dutch-language books and CDs. These are shown in the French-speaking app and not translated, making it clear that it is a Dutch-language book or CD.

",{"_324":10728},{"_27":10729,"_53":10730,"_119":10732},"Add language attributes via the seller account",{"_55":10731},"csfc960ba17840eb41","

It is possible to fill in the language attributes for each item individually or in bulk. The possible values for the language attributes are: \"German\", \"English\", \"French\", \"No language\", \"Dutch\", \"Universal\".

Per item: on the 'My Items' page, you can edit each item individually. On the item page, go to the 'Content' tab and fill in the correct information for the language attributes under 'Required'.
In bulk: if you select more than one item on the 'My Items' overview page, you will gain access to the bulk content editor. In the bulk content editor, you can edit the information of multiple items simultaneously.

To ensure that the items are available online, all mandatory attributes marked in red must be filled with values. Language attributes are part of this group of attributes: they must therefore be filled with one or more languages.

",{"_324":10734},{"_27":10735,"_53":10736,"_119":10738},"Add language characteristics via the API",{"_55":10737},"csb2f830b9b43a5820","

Via the data model, for product categories where language is relevant, you are asked to fill in language attributes. The number of language attributes that need to be filled in depends on the product category.

The data model determines which languages can be added per category or item. In most cases, you can choose from the following values: German, English, French, No language, Dutch, and Universal. Please note: these attributes are ‘multivalues’. This means they can support multiple values.

If an item is relevant for the Belgian French-speaking market, you must indicate that the item and/or the manual and/or the packaging language can be used by French-speaking customers. You do this by adding ‘French’ or ‘Universal’ or ‘No language’ (if not applicable) as a value.

‘Universal’ can be used if an item is available in multiple European languages.

",{"_7800":10740},{"_27":118,"_53":10741,"_119":118,"_181":10743},{"_55":10742},"cscac72a2a46011820",[10744],{"_181":10745,"_53":10755,"_204":10757,"_7819":118},{"_55":10746,"_88":698,"_195":699,"_27":10747,"_97":701,"_158":701,"_95":10748,"_156":10748,"_187":4254,"_191":10749,"_193":10747,"_92":10750,"_185":38,"_120":10751,"_160":10752,"_39":10754},"bltc82ea860b5ee13b8","API-Taalkenmerken-1.png","2025-11-10T16:15:55.887Z","14275",{},[],{"_162":10753,"_164":701,"_165":166,"_90":108},"2026-01-12T15:29:51.854Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc82ea860b5ee13b8/69120fbb279ded3382300475/API-Taalkenmerken-1.png",{"_55":10756},"csacd0f56a14843177","API language characteristics",{"_7800":10759},{"_27":118,"_53":10760,"_119":118,"_181":10762},{"_55":10761},"cs4181ecc0ba4cbb43",[10763],{"_181":10764,"_53":10774,"_204":10757,"_7819":118},{"_55":10765,"_88":698,"_195":699,"_27":10766,"_97":701,"_158":701,"_95":10767,"_156":10767,"_187":4254,"_191":10768,"_193":10766,"_92":10769,"_185":38,"_120":10770,"_160":10771,"_39":10773},"bltd0cc647b2cb87ad7","API-Taalkenmerken-2.png","2025-11-10T16:15:58.069Z","17230",{},[],{"_162":10772,"_164":701,"_165":166,"_90":108},"2026-01-12T15:29:51.835Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd0cc647b2cb87ad7/69120fbe269e037d465073a8/API-Taalkenmerken-2.png",{"_55":10775},"cs200a58b7f46d8dd5",{"_7800":10777},{"_27":118,"_53":10778,"_119":118,"_181":10780},{"_55":10779},"cs4525a4f007f0b2ed",[10781],{"_181":10782,"_53":10792,"_204":10757,"_7819":118},{"_55":10783,"_88":698,"_195":699,"_27":10784,"_97":701,"_158":701,"_95":10785,"_156":10785,"_187":4254,"_191":10786,"_193":10784,"_92":10787,"_185":38,"_120":10788,"_160":10789,"_39":10791},"blta6fa78dee678d4c9","API-Taalkenmerken-3.png","2025-11-10T16:15:58.011Z","19172",{},[],{"_162":10790,"_164":701,"_165":166,"_90":108},"2026-01-12T15:29:51.889Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta6fa78dee678d4c9/69120fbe48940e7fe0a4188c/API-Taalkenmerken-3.png",{"_55":10793},"cs589dd511b0a56eaa",{"_324":10795},{"_27":10796,"_53":10797,"_119":10799},"Manuals required",{"_55":10798},"csddc19b120bf0efee","

To sell via bol in Belgium, Belgian regulations legally require you to provide a manual in both Dutch and French. This does not mean you are obliged to make them available online, but you must physically include them with the shipment. Exceptions to this are smoke detectors and carbon monoxide detectors. For these, you must also make the manuals available online in Dutch and French. When uploading the manuals online, ensure that both versions (Dutch and French) are in the same file.

",{"_315":10801},{"_317":718,"_53":10802,"_321":4964},{"_55":10803},"cs1515736ce2834e67",{"_715":10805},{"_717":10806,"_53":10807,"_721":118,"_722":10809},"Frequently asked questions at a glance",{"_55":10808},"csa4cdfd047e97c32c",[10810,10818],{"_852":10811},{"_854":10812,"_53":10813,"_858":10815,"_340":10816},"Are all items I sell via bol in Belgium automatically offered in both Dutch- and French-speaking Belgium?",{"_55":10814},"csddb99a791cae760b","For 99% of the product range, if it can be sold via bol in Dutch-speaking Belgium, you can also sell it in Brussels and Wallonia. However, the item's language information is taken into account. You can read more about this on this page under the heading 'Language characteristics'.",{"_39":10817,"_37":38},{"_27":118,"_42":118},{"_852":10819},{"_854":10820,"_53":10821,"_858":10823,"_340":10824},"If I make adjustments to the Dutch content, will the French content also be automatically adjusted?",{"_55":10822},"cs83df6c011785bf94","Adjustments made to item characteristics where you can choose from options in a drop-down menu are automatically translated to French after the Dutch adjustment. Adjustments to item characteristics that are free-text fields, such as the title and description, are only translated once into French. If you make adjustments to these free-text item characteristics, this will not be automatically translated. Therefore, when you adjust this, it is important that you still adjust the French content yourself via the bulk editor.",{"_39":10825,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[10829,10830,10831,10832,10833,10834,10835,10836],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-french-content","Add French content","2026-01-12T15:29:43.678Z","/en/idp/add-french-content",{"_162":10842,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.025Z",{"_55":10844},"cs73ea87ac0b08fad7",{"_102":10846,"_53":10905},[10847],{"_105":240,"_55":10848,"_90":108,"_92":10849,"_94":38,"_88":243,"_95":10850,"_97":178,"_113":38,"_114":10851,"_246":10852,"_116":10889,"_208":118,"_120":10890,"_122":10891,"_27":10900,"_154":10855,"_156":10901,"_158":701,"_39":10902,"_160":10903},"bltba8999f9b02192a5",{},"2026-01-12T13:53:32.520Z","To ensure the quality of the item pages via bol, rules have been established. On this page, you can read what you, as a partner, need to consider.",[10853,10859,10867,10873,10878,10884],{"_324":10854},{"_27":10855,"_53":10856,"_119":10858},"These rules apply to your content",{"_55":10857},"cs12959eea017316e8","

Content is intended to inform the customer about the characteristics of an item. The content must be objective and not temporary. The customer should get a clear picture of the item, independently of the partner. This means that as a partner, you must take into account rules regarding the content you use for your items. Content refers to all information you can add to an item page, including both images and text.

",{"_330":10860},{"_27":5064,"_53":10861,"_119":10863,"_336":4326,"_338":339,"_340":10864},{"_55":10862},"cs93a13063dafc44ee","

The rules for content are part of the policy points system. This means that if these rules are violated, your seller account(s) may receive a reduction in policy points. The number of points deducted depends on the severity and/or extent of the violation.

",{"_39":10865,"_37":38},{"_27":10866,"_42":8842},"Click here for more information about policy guidelines",{"_315":10868},{"_317":10869,"_53":10870,"_321":10872},"What rules apply?",{"_55":10871},"csa79de7e87ba4d558","welke-regels",{"_324":10874},{"_27":10869,"_53":10875,"_119":10877},{"_55":10876},"cs9b22188780f32c0f","

References to websites. It is strictly forbidden to refer to websites on an item page.
Prices. Content may not refer to prices. The price of the item is already displayed on the item page.
Delivery times. Content may not contain claims about the delivery (or delivery time) of an item.
Promotions & holidays. Content may not be used to promote items for a specific holiday such as Father's Day or Black Friday.
Sales slogans. It is not allowed to include sales slogans in the content. Some examples that are not allowed:
1. While stocks last
2. the word 'cheap'
3. buy one get one free

",{"_315":10879},{"_317":10880,"_53":10881,"_321":10883},"Sustainability claims in content",{"_55":10882},"cse95c921b33d8a4aa","duurzaamheidsclaims",{"_324":10885},{"_27":10880,"_53":10886,"_119":10888},{"_55":10887},"cs33f5e9496de19474","

Claims or statements about sustainability aspects of items must be clear and relevant. Therefore, the content must comply with the ACM guidelines. This means that vague terms (see the list below) may not be used in the description of an item. Instead, specific sustainability benefits must be mentioned, such as: 70% recycled material, waste-reducing, recyclable, or energy-saving.

Want to make sure your content is perfectly set? See here the complete ACM guideline for Sustainability Claims.

All vague/non-specific terms that may not be used in content:

Environmentally friendly
Eco
Friend of nature
Ecological
Sustainable
More sustainable
Good for the environment
Climate-friendly
Environmentally friendly
Non-polluting
Biodegradable
Emission-free
Low carbon
Reduced CO2 emissions
CO2-neutral
Climate neutral
Climate-neutral
Slave-free
Conscious
Responsible

",{"_27":118,"_119":118},[],[10892,10893,10894,10895,10896,10897,10898,10899],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"rules-for-your-content","2026-01-12T14:10:16.825Z","/en/idp/rules-for-your-content",{"_162":10904,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:04.564Z",{"_55":10906},"cs73965844c9b5b367",{"_102":10908,"_53":11042},[10909],{"_105":240,"_55":10910,"_90":108,"_92":10911,"_94":38,"_88":243,"_95":10912,"_97":178,"_113":38,"_114":10913,"_246":10914,"_116":11025,"_208":118,"_120":11026,"_122":11027,"_27":11036,"_154":11037,"_156":11038,"_158":701,"_39":11039,"_160":11040},"blte4ec3aeae24f252b",{},"2026-01-21T15:19:12.022Z","The inability to adjust content is one of the biggest challenges. As a partner, you can object yourself. You can follow the step-by-step plan on this page for this.",[10915,10982,10987],{"_4593":10916},{"_4595":10917,"_53":10918,"_4598":10920,"_4600":10921},"How to object",{"_55":10919},"cs3ad01952eb6d289d","

When you, as a partner, submit (new) content, you can see per item whether it is accepted. You can easily find this in your seller account under the \"modified content\" tab. If a change is rejected, it will say \"Rejected\". The reason for this is often that another party has a higher content score. Do you disagree with the rejection? Then follow the steps below to object.

",[10922,10942,10962],{"_4603":10923,"_53":10924,"_4607":118,"_4609":10926},"Open your seller account and navigate to the \"modified content\" tab",{"_55":10925},"cs9ab1507d51767b04",[10927],{"_181":10928},{"_181":10929,"_53":10939,"_204":10941,"_7819":118},{"_55":10930,"_88":698,"_195":699,"_27":10931,"_97":701,"_158":701,"_95":10932,"_156":10932,"_187":4254,"_191":10933,"_193":10931,"_92":10934,"_185":38,"_120":10935,"_160":10936,"_39":10938},"blt367dd39b32be1c5f","Screenshot-1-1.png","2025-11-12T13:47:11.408Z","129088",{},[],{"_162":10937,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.356Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt367dd39b32be1c5f/69148fdf92ee716d8505ecf1/Screenshot-1-1.png",{"_55":10940},"csaefe22978021cb75","Modified content",{"_4603":10943,"_53":10944,"_4607":118,"_4609":10946},"Click the \"disagree\" button",{"_55":10945},"cs38a3126d4409c5b6",[10947],{"_181":10948},{"_181":10949,"_53":10959,"_204":10961,"_7819":118},{"_55":10950,"_88":698,"_195":699,"_27":10951,"_97":701,"_158":701,"_95":10952,"_156":10952,"_187":4254,"_191":10953,"_193":10951,"_92":10954,"_185":38,"_120":10955,"_160":10956,"_39":10958},"blt9620330ede875c35","Screenshot-2.png","2025-11-12T13:47:11.356Z","129910",{},[],{"_162":10957,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.365Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt9620330ede875c35/69148fdf0c2ec130a91afaa9/Screenshot-2.png",{"_55":10960},"csf1e409b15bebeef0","Disagree",{"_4603":10963,"_53":10964,"_4607":118,"_4609":10966},"Enter the reason why you disagree with the rejection and click send",{"_55":10965},"cs24a520d4a16de9a1",[10967],{"_181":10968},{"_181":10969,"_53":10979,"_204":10981,"_7819":118},{"_55":10970,"_88":698,"_195":699,"_27":10971,"_97":701,"_158":701,"_95":10972,"_156":10972,"_187":188,"_191":10973,"_193":10971,"_92":10974,"_185":38,"_120":10975,"_160":10976,"_39":10978},"bltce9de14dc55c90af","Afbeelding2.jpg","2025-11-12T13:47:11.322Z","68376",{},[],{"_162":10977,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.373Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltce9de14dc55c90af/69148fdfc29aa85150576049/Afbeelding2.jpg",{"_55":10980},"cs0bb64810817bd900","Is there an error in the content?",{"_324":10983},{"_27":118,"_53":10984,"_119":10986},{"_55":10985},"cs8c7b88c916817f2b","

Within 24 hours, your objection will be reviewed by a bol colleague. This colleague is trained for this and has the most knowledge about this product category.

After the review, the status will change to \"accepted\" or \"rejected\" within 24 hours.

Unfortunately, it is currently not possible to see why your objection was rejected.

",{"_715":10988},{"_717":10989,"_53":10990,"_721":118,"_722":10992},"Frequently asked questions about objecting",{"_55":10991},"csc25063b6eaf7103c",[10993,11001,11009,11017],{"_852":10994},{"_854":10995,"_53":10996,"_858":10998,"_340":10999},"Who can object?",{"_55":10997},"cs68fa9d4f0e45000e","Any partner with a seller account can object.",{"_39":11000,"_37":38},{"_27":118,"_42":118},{"_852":11002},{"_854":11003,"_53":11004,"_858":11006,"_340":11007},"Who reviews the objection?",{"_55":11005},"cs51ae27e268046f7f","The objection is reviewed by a bol colleague who is trained for this and has the most knowledge about the specific shop.",{"_39":11008,"_37":38},{"_27":118,"_42":118},{"_852":11010},{"_854":11011,"_53":11012,"_858":11014,"_340":11015},"Can my approved content be overwritten later?",{"_55":11013},"csb4beb84d09888733","Yes, that is possible. The approval of the content is linked to your sales account number. If a partner with a higher content score changes the content, it is possible that the 'old' approved content will be overwritten again. Brand owners can always overwrite the content.",{"_39":11016,"_37":38},{"_27":118,"_42":118},{"_852":11018},{"_854":11019,"_53":11020,"_858":11022,"_340":11023},"Do you disagree with the rejection?",{"_55":11021},"cs91ff385799798e42","In that case, it is best to object again and explain why you disagree with the rejection. In this case too, the objection will be reviewed again within 24 hours.",{"_39":11024,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[11028,11029,11030,11031,11032,11033,11034,11035],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"disagree-with-rejection-of-modified-content","Disagree with rejection of modified content","2026-01-21T15:21:37.135Z","/en/idp/disagree-with-rejection-of-modified-content",{"_162":11041,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.113Z",{"_55":11043},"cs9d233749df73687d",{"_102":11045,"_53":11256,"_169":11258},[11046],{"_105":240,"_55":11047,"_90":108,"_92":11048,"_94":38,"_88":2746,"_95":11049,"_97":178,"_113":38,"_114":11050,"_246":11051,"_116":11239,"_208":118,"_120":11240,"_122":11241,"_27":11250,"_154":11251,"_156":11252,"_158":4557,"_39":11253,"_160":11254},"blt0aac6f150a894c8e",{},"2026-01-27T13:40:57.789Z","On this page, you can read more about items in product families.",[11052,11058,11063,11080,11086,11091,11097,11103,11109,11130,11149,11169,11175,11181,11187,11194,11200,11205,11211,11217],{"_315":11053},{"_317":11054,"_53":11055,"_321":11057},"What is a product family?",{"_55":11056},"cs49e01a1970e49c00","wat-is-een-productfamilie",{"_324":11059},{"_27":11054,"_53":11060,"_119":11062},{"_55":11061},"cs6378246ebbeeb837","

Product families, also known as product variants, are variants of the same item that differ in only 1 or 2 features and are otherwise identical. These product families are shown on the item detail page. Examples include a sports shoe in blue and yellow and in 8 different sizes, a water bottle with 3 different capacities, or a book in paperback and hardcover. Examples of items that cannot be grouped into a variant are a sports shirt and shorts from the same clothing line, different parts of a book series, and different serial numbers of a laptop.

",{"_4238":11064},{"_27":118,"_53":11065,"_119":118,"_4242":38,"_4238":-5,"_4243":11067,"_4247":118,"_4248":38,"_4249":11070},{"_55":11066},"csee0964467919a93a",{"_27":11068,"_42":11069},"Adding product families","https://youtu.be/IYXL2IGMMPg",{"_55":11071,"_88":698,"_195":699,"_27":11072,"_97":701,"_158":701,"_95":11073,"_156":11073,"_187":188,"_191":11074,"_193":11072,"_92":11075,"_185":38,"_120":11076,"_160":11077,"_39":11079},"blt68ade7624caa67a9","maxresdefault-2.jpg","2025-11-12T14:02:30.786Z","65434",{},[],{"_162":11078,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.448Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt68ade7624caa67a9/69149376e930699fa6485556/maxresdefault-2.jpg",{"_315":11081},{"_317":11082,"_53":11083,"_321":11085},"Variants in the product catalog",{"_55":11084},"cs8e218736d561d7cf","varianten-in-de-productcatalogus",{"_324":11087},{"_27":11082,"_53":11088,"_119":11090},{"_55":11089},"cs877e9eda4984344d","

Items within a product family each exist as a separate item in the catalog, with their own EAN. A product family only indicates a relationship between these variants, which are displayed in different ways (depending on the store) on the item detail page, in the search results, and on the list pages.

",{"_324":11092},{"_27":11093,"_53":11094,"_119":11096},"Prices and providers within a product variant",{"_55":11095},"cs51b0cd9e5972d1ff","

Product families do not impact prices. Within one product family, there can also be different providers, and they can apply different prices.

",{"_315":11098},{"_317":11099,"_53":11100,"_321":11102},"Distinguishing features",{"_55":11101},"cs6242c087816aa7df","onderscheidende-kenmerken",{"_324":11104},{"_27":11105,"_53":11106,"_119":11108},"How are product families displayed on our website?",{"_55":11107},"cs286d7224259e9b7b","

For product families, we show variants (choice options) based on distinguishing features. This prevents customers from seeing combinations that are not available. Below, we explain how this works:

",{"_7800":11110},{"_27":11111,"_53":11112,"_119":11114,"_181":11115},"If there is 1 distinguishing feature",{"_55":11113},"cs0850d9d7e2ebb267","

Each family member has a unique value for that feature.

All family members are shown as choice variants.

Example: For a family of frying pans with the feature Diameter: Each pan has a different diameter, so all pans are visible as variants.

",[11116],{"_181":11117,"_53":11127,"_204":11129,"_7819":118},{"_55":11118,"_88":698,"_195":2193,"_27":11119,"_97":4557,"_158":4557,"_95":11120,"_156":11120,"_187":188,"_191":11121,"_193":11119,"_92":11122,"_185":38,"_120":11123,"_160":11124,"_39":11126},"blt86de0bfd13519f9f","Pan.jpg","2026-04-13T11:19:48.422Z","223409",{},[],{"_162":11125,"_164":4557,"_165":166,"_90":108},"2026-04-14T09:15:57.659Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt86de0bfd13519f9f/69dcd154df960019dd1777a7/Pan.jpg",{"_55":11128},"csb9936496d5f21bd6","Here you see an image of a pan with the different diameters indicated",{"_11131":11132},"text_image",{"_27":11133,"_53":11134,"_119":11136,"_181":11137},"If there are 2 distinguishing features",{"_55":11135},"cs555f0fa9f2f03346","

A family member is only shown as a choice variant if it overlaps with another family member on one of the features.
If an item has no overlap (unique color AND unique size)? Then it will not be shown as a variant with other family members.

Example: For a family of T-shirts with features Color and Size:

A T-shirt in color Green and size M is shown with the sizes of the green T-shirts and with T-shirts in other colors that also exist in size M.

The color Pink is only visible as a color choice for sizes M and 3XL. If size S had been chosen for the green T-shirt, then Pink would not be visible as a color variant.

",{"_181":11138,"_204":11148,"_4285":4286,"_7819":118},{"_55":11139,"_88":698,"_195":2193,"_27":11140,"_97":4557,"_158":4557,"_95":11141,"_156":11141,"_187":188,"_191":11142,"_193":11140,"_92":11143,"_185":38,"_120":11144,"_160":11145,"_39":11147},"blt4df067a59a2eec2b","Groen_Roze.jpg","2026-04-13T11:19:48.349Z","126139",{},[],{"_162":11146,"_164":4557,"_165":166,"_90":108},"2026-04-14T09:15:57.691Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4df067a59a2eec2b/69dcd1541338791559961110/Groen_Roze.jpg","This image shows two different colored T-shirts and which sizes are available in those colors",{"_7800":11150},{"_27":118,"_53":11151,"_119":11153,"_181":11154},{"_55":11152},"cse24122bc937689b3","

A T-shirt in a unique color AND size (e.g., Yellow and XS, while there are no other sizes of the yellow T-shirts) will not be shown as a variant with other family members.

In such a case, no other variants are visible with the unique variant.

",[11155],{"_181":11156,"_53":11166,"_204":11168,"_7819":118},{"_55":11157,"_88":698,"_195":2193,"_27":11158,"_97":4557,"_158":4557,"_95":11159,"_156":11159,"_187":188,"_191":11160,"_193":11158,"_92":11161,"_185":38,"_120":11162,"_160":11163,"_39":11165},"blt4104a9a61cb083ed","Geel.jpg","2026-04-13T11:19:49.611Z","35943",{},[],{"_162":11164,"_164":4557,"_165":166,"_90":108},"2026-04-14T09:15:57.675Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4104a9a61cb083ed/69dcd15537754835f8820b65/Geel.jpg",{"_55":11167},"cs8e165fba0b51f25c","Here you see a yellow T-shirt that is only available in 1 size",{"_324":11170},{"_27":11171,"_53":11172,"_119":11174},"Important to know",{"_55":11173},"cs6ab8432797cb7b49","

Not every color is available in every size. Therefore, variants may disappear when you switch between colors or sizes.
You will only see variants with which the family member overlaps. This can vary per family member.
- Uniform color names are crucial:
- Family members with the same color must have exactly the same color name.
- Even small differences such as a space, capital letter, or extra character will cause colors to be seen as different.
- Example: Green and green are considered separate colors. Also, Light green is not the same as Green.

In short:

1 feature: all family members visible.
2 features: only family members with overlap visible.
Exact color name (including capital letters and spaces) is essential.

A distinguishing feature is set for the entire product group.

Are there no distinguishing features for the product family? Then you will receive the message: 'Unfortunately. We cannot yet link the items in this product group'.

In this case, please contact Partnerservice, so they can check if the distinguishing features can be created for you.

",{"_324":11176},{"_27":11177,"_53":11178,"_119":11180},"Limitation of distinguishing features",{"_55":11179},"cs67367a087896c9a1","

Only 2 distinguishing features, or attributes, can be set per category.

",{"_324":11182},{"_27":11183,"_53":11184,"_119":11186},"Different variants on the same EAN",{"_55":11185},"cse36a509da8549a91","

It is not possible to add different variants to the same EAN. Items within a product family each exist as a separate item in the catalog, with their own EAN. If you want to sell multiple colors of the same item, you must offer them under separate EANs.

",{"_278":11188},{"_278":11189,"_53":11192},[11190],{"_55":11191,"_105":283},"blt2c4f8122a48b43dc",{"_55":11193},"cs697484f29f8d767a",{"_315":11195},{"_317":11196,"_53":11197,"_321":11199},"Product families and Roll-Ups",{"_55":11198},"csa8a4ef73f58f683d","families-roll-ups",{"_324":11201},{"_27":11196,"_53":11202,"_119":11204},{"_55":11203},"cs143dda0703ba0689","

There is a difference between Roll-ups and Families, but these are sometimes confused.

",{"_324":11206},{"_27":11207,"_53":11208,"_119":11210},"Families",{"_55":11209},"cs6dfea85a04677133","

Can be set via the seller account
The feature/attribute on which distinction is made applies to all items in the category
Visible on the item page

",{"_324":11212},{"_27":11213,"_53":11214,"_119":11216},"Roll-up",{"_55":11215},"cs77ebb47fe7d62483","

Can only be set by bol;
The feature/attribute on which distinction is made applies to all items in a category
Visible on the search page

",{"_715":11218},{"_717":11219,"_53":11220,"_721":118,"_722":11222},"Frequently asked questions about product families",{"_55":11221},"csad66c9940adf5a03",[11223,11231],{"_852":11224},{"_854":11225,"_53":11226,"_858":11228,"_340":11229},"I would like an extra attribute for the product family, is this possible?",{"_55":11227},"cs3901c26f3f5283ff","Currently, only 2 distinguishing attributes can be set per category.",{"_39":11230,"_37":38},{"_27":118,"_42":118},{"_852":11232},{"_854":11233,"_53":11234,"_858":11236,"_340":11237},"How many items can be linked together in a product family?",{"_55":11235},"cs933a22ad079dd4a5","

A product family can consist of a maximum of 250 items.

",{"_39":11238,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[11242,11243,11244,11245,11246,11247,11248,11249],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"productfamilies","Product families","2026-04-14T09:28:27.761Z","/en/idp/productfamilies",{"_162":11255,"_164":4557,"_165":166,"_90":108},"2026-04-14T09:28:52.533Z",{"_55":11257},"csd57b89cca64fd141",[11259,11365,11551],{"_102":11260,"_53":11363},[11261],{"_105":240,"_55":11262,"_90":108,"_92":11263,"_94":38,"_88":243,"_95":11264,"_97":178,"_113":38,"_114":11265,"_246":11266,"_116":11346,"_208":118,"_120":11347,"_122":11348,"_27":11357,"_154":11358,"_156":11359,"_158":701,"_39":11360,"_160":11361},"blt2219b68697006a8f",{},"2026-01-21T16:17:01.944Z","Do you want to place items into a product family one by one? Watch the video below or follow the step-by-step plan.",[11267,11272,11277,11288,11293],{"_324":11268},{"_27":118,"_53":11269,"_119":11271},{"_55":11270},"cs4a03bdf7cec869e3","

Creating product families in brief

",{"_315":11273},{"_317":11274,"_53":11275,"_321":4238},"Video",{"_55":11276},"cse217410869ef3428",{"_4238":11278},{"_27":118,"_53":11279,"_119":118,"_4242":38,"_4238":-5,"_4243":11281,"_4247":118,"_4248":38,"_4249":11284},{"_55":11280},"cs4e97aa945e08d889",{"_27":11282,"_42":11283},"Add product families","https://www.youtube.com/watch?v=IYXL2IGMMPg",{"_55":11071,"_88":698,"_195":699,"_27":11072,"_97":701,"_158":701,"_95":11073,"_156":11073,"_187":188,"_191":11074,"_193":11072,"_92":11285,"_185":38,"_120":11286,"_160":11287,"_39":11079},{},[],{"_162":11078,"_164":98,"_165":166,"_90":108},{"_315":11289},{"_317":11290,"_53":11291,"_321":8887},"Place items in a product family individually",{"_55":11292},"cs40730bcfb6a343ea",{"_4593":11294},{"_4595":11290,"_53":11295,"_4598":118,"_4600":11297},{"_55":11296},"csc6ca6f19f19689ec",[11298,11304,11310,11316,11322,11328,11334,11340],{"_4603":11299,"_53":11300,"_4607":11302,"_4609":11303},"Find the item variants in your offer that you want to put in a family",{"_55":11301},"cs334e10638500dd57","

Items within a product family must meet 3 conditions:

The items are in the same product category.
The items are from the same brand, or the same author or artist.
Each item has a distinguishing feature.

",[],{"_4603":11305,"_53":11306,"_4607":11308,"_4609":11309},"Select the item variants",{"_55":11307},"csc2ebd36d1b4c0bcf","Select the items you want to include in the family. You can paste all EANs directly into the search bar. Then click 'Edit content' and 'Link variants'.",[],{"_4603":11311,"_53":11312,"_4607":11314,"_4609":11315},"Selected items are checked against 3 conditions",{"_55":11313},"cs20090d6207f9e49e","

The selection of items may be rejected because no distinguishing feature has been set for the items; the feature by which the item variants differ, such as color or size. You will receive a notification of this. In that case, adjust the selection as indicated.

What might happen:

The items belong in a product family, but one or more are incorrectly placed in another product category. In that case, adjust the product category under 'Edit content' in the seller account.
The items ostensibly have the same brand, or the same author or artist, but are still rejected with the message that the brand, author, or artist is not the same. In that case, contact Partnerservice; they can resolve this for you.
A distinguishing feature is set for the entire product category. Are there no distinguishing features for the product family? Then you will receive the message: 'Unfortunately. We cannot link the items in this product category yet'. In this case, contact Partnerservice, so they can check if the distinguishing features can be created for you.

",[],{"_4603":11317,"_53":11318,"_4607":11320,"_4609":11321},"Check if all distinguishing features are filled in",{"_55":11319},"csc013bc97061d16c8","An item missing a distinguishing feature will not be shown as a variant on the product detail page. Therefore, check if all distinguishing features are filled in and complete them where necessary.",[],{"_4603":11323,"_53":11324,"_4607":11326,"_4609":11327},"Check if the group feature is written correctly and consistently everywhere",{"_55":11325},"cs52f54bc22d5c3ce3","It is important that all features are spelled the same. Open text fields are case-sensitive. A football shoe 'blue' and a football shoe 'Blue' will not be shown in the same family.",[],{"_4603":11329,"_53":11330,"_4607":11332,"_4609":11333},"Check that there are no 'duplicate' items in your product family",{"_55":11331},"cs899a50ad2b21bf05","Of two or more items with exactly the same color and size, only one will be shown on the product detail page. If there is one light grey and one dark grey, adjust them so that both are correctly displayed as different variants of an item.",[],{"_4603":11335,"_53":11336,"_4607":11338,"_4609":11339},"Check if there are multiple variants of the distinguishing feature",{"_55":11337},"cs29d9647fc41a2ebf","

When items are linked based on 2 distinguishing attributes, there must be multiple variants of the 'attribute' to be shown as an attribute.\n
For example:

Item 1: Red - 140x100cm
Item 2: Black - 140x100cm
Item 3: Blue - 140x100cm
Item 4: Red - 100x100cm
Item 5: Black - 100x100cm
Item 6: Blue - 100x100cm

In this family, there are 3 'Color' variants and 2 'Size' distributed among the different items. For each color, you will see 2 different sizes, and for each size, 3 different colors will be shown.

There are 3 colors and 2 sizes neatly distributed and equal to each other. So for each color, you will see the 2 different sizes, and for each size, you will see the 3 different colors on the product page. If these items had 6 different colors and 6 different sizes, these variants could never have been shown together on the product pages because they could not have been linked anywhere.

",[],{"_4603":11341,"_53":11342,"_4607":11344,"_4609":11345},"Link the variants in a product family",{"_55":11343},"cs35ad80f8791967f7","It may take some time for the product family to be visible on the product detail page. Visibility on list pages and search results takes a little longer. In total, it can take up to 24 hours for the changes to be visible.",[],{"_27":118,"_119":118},[],[11349,11350,11351,11352,11353,11354,11355,11356],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"create-product-family-per-item","Create product family per item","2026-01-21T17:18:21.136Z","/en/idp/create-product-family-per-item",{"_162":11362,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.055Z",{"_55":11364},"cs5d9de6a61bd1a3f8",{"_102":11366,"_53":11549},[11367],{"_105":240,"_55":11368,"_90":108,"_92":11369,"_94":38,"_88":243,"_95":11370,"_97":178,"_113":38,"_114":11371,"_246":11372,"_116":11532,"_208":118,"_120":11533,"_122":11534,"_27":11543,"_154":11544,"_156":11545,"_158":701,"_39":11546,"_160":11547},"blt2b250de909b5a0e0",{},"2026-01-21T16:16:05.800Z","Do you want to add multiple items to a product family at once? Watch the video below or follow the step-by-step guide.",[11373,11377,11387,11392],{"_315":11374},{"_317":11274,"_53":11375,"_321":4238},{"_55":11376},"cs6862d59bbfcb50c6",{"_4238":11378},{"_27":11379,"_53":11380,"_119":118,"_4242":38,"_4238":-5,"_4243":11382,"_4247":118,"_4248":38,"_4249":11383},"Creating product families: a quick guide",{"_55":11381},"cscfa301baadef0546",{"_27":11282,"_42":11283},{"_55":11071,"_88":698,"_195":699,"_27":11072,"_97":701,"_158":701,"_95":11073,"_156":11073,"_187":188,"_191":11074,"_193":11072,"_92":11384,"_185":38,"_120":11385,"_160":11386,"_39":11079},{},[],{"_162":11078,"_164":98,"_165":166,"_90":108},{"_315":11388},{"_317":11389,"_53":11390,"_321":8938},"Adding multiple items to a product family at once",{"_55":11391},"cs6bc3ea7401498991",{"_4593":11393},{"_4595":11389,"_53":11394,"_4598":118,"_4600":11396},{"_55":11395},"cs1127d872c2ef5316",[11397,11418,11437,11457,11477,11497,11518],{"_4603":11398,"_53":11399,"_4607":11401,"_4609":11402},"Group all item variants in your own document",{"_55":11400},"csc4e66b6f487f2bbc","In the example below, 2 different product families are created, both consisting of 10 items. The items are linked based on the value in column E. When this value is the same, those items will be linked to a new – or existing – product family.",[11403],{"_181":11404},{"_181":11405,"_53":11415,"_204":11417,"_7819":118},{"_55":11406,"_88":698,"_195":699,"_27":11407,"_97":701,"_158":701,"_95":11408,"_156":11408,"_187":4254,"_191":11409,"_193":11407,"_92":11410,"_185":38,"_120":11411,"_160":11412,"_39":11414},"blt45e272dcd19c9afa","familie-bulk-1.png","2025-11-12T15:10:15.330Z","143124",{},[],{"_162":11413,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.525Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt45e272dcd19c9afa/6914a357ade03f389bf33d81/familie-bulk-1.png",{"_55":11416},"cs3f4bb8f90946ac59","Bulk family",{"_4603":11419,"_53":11420,"_4607":118,"_4609":11422},"In the seller account menu, click 'Add items in bulk'",{"_55":11421},"csd489a728a609d6a1",[11423],{"_181":11424},{"_181":11425,"_53":11435,"_204":8323,"_7819":118},{"_55":11426,"_88":698,"_195":699,"_27":11427,"_97":701,"_158":701,"_95":11428,"_156":11428,"_187":4254,"_191":11429,"_193":11427,"_92":11430,"_185":38,"_120":11431,"_160":11432,"_39":11434},"bltd89de28299395e0b","familie-bulk-2.png","2025-11-12T15:11:12.933Z","24385",{},[],{"_162":11433,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.481Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd89de28299395e0b/6914a390f9666908627315bc/familie-bulk-2.png",{"_55":11436},"csb4a3b39c9d551025",{"_4603":11438,"_53":11439,"_4607":118,"_4609":11441},"Upload your Excel file in the designated field",{"_55":11440},"cs9f34a27db56b1ebf",[11442],{"_181":11443},{"_181":11444,"_53":11454,"_204":11456,"_7819":118},{"_55":11445,"_88":698,"_195":699,"_27":11446,"_97":701,"_158":701,"_95":11447,"_156":11447,"_187":4254,"_191":11448,"_193":11446,"_92":11449,"_185":38,"_120":11450,"_160":11451,"_39":11453},"blt5b58a4df8ceeed22","familie-bulk-3.png","2025-11-12T15:12:12.928Z","96110",{},[],{"_162":11452,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.456Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5b58a4df8ceeed22/6914a3cc92ee71130205edf0/familie-bulk-3.png",{"_55":11455},"cs0b70cbd95fbd28a3","Upload multiple items at once",{"_4603":11458,"_53":11459,"_4607":118,"_4609":11461},"Link your columns with ours in step 2",{"_55":11460},"cs1efd428b0cb84005",[11462],{"_181":11463},{"_181":11464,"_53":11474,"_204":11476,"_7819":118},{"_55":11465,"_88":698,"_195":699,"_27":11466,"_97":701,"_158":701,"_95":11467,"_156":11467,"_187":4254,"_191":11468,"_193":11466,"_92":11469,"_185":38,"_120":11470,"_160":11471,"_39":11473},"blt807148fc4bc9025a","familie-bulk-4.png","2025-11-12T15:13:16.483Z","52268",{},[],{"_162":11472,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.533Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt807148fc4bc9025a/6914a40c0c2ec12e451afb12/familie-bulk-4.png",{"_55":11475},"cs606aaac0de8b13ab","Link your columns",{"_4603":11478,"_53":11479,"_4607":118,"_4609":11481},"In the step below, you can link your own column as 'Product variant ID'",{"_55":11480},"cs0789691b854b80dc",[11482],{"_181":11483},{"_181":11484,"_53":11494,"_204":11496,"_7819":118},{"_55":11485,"_88":698,"_195":699,"_27":11486,"_97":701,"_158":701,"_95":11487,"_156":11487,"_187":4254,"_191":11488,"_193":11486,"_92":11489,"_185":38,"_120":11490,"_160":11491,"_39":11493},"blt4c44415485888cf3","familie-bulk-5.png","2025-11-12T15:14:31.383Z","71639",{},[],{"_162":11492,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.472Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4c44415485888cf3/6914a457c63e422ffd200a34/familie-bulk-5.png",{"_55":11495},"cs886093d4ef3c1a81","Link your remaining columns",{"_4603":11498,"_53":11499,"_4607":11501,"_4609":11502},"Ensure all items have the same value in the 'Product variant ID' column.",{"_55":11500},"cs6308d6dc490eacae","

Ensure all items belonging to a product family have the same value in the 'Product variant ID' column. After saving, product families will be automatically created from these items.

",[11503],{"_181":11504},{"_181":11505,"_53":11515,"_204":11517,"_7819":118},{"_55":11506,"_88":698,"_195":699,"_27":11507,"_97":701,"_158":701,"_95":11508,"_156":11508,"_187":4254,"_191":11509,"_193":11507,"_92":11510,"_185":38,"_120":11511,"_160":11512,"_39":11514},"blt6a1732e86bc6f338","ProductfamiliesMeerdereartikelen.png","2025-11-12T15:16:17.952Z","69079",{},[],{"_162":11513,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:16.464Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6a1732e86bc6f338/6914a4c1b1e8da1986c4fd19/ProductfamiliesMeerdereartikelen.png",{"_55":11516},"cs00314efc1b8ef561","Product families: multiple items",{"_4603":11519,"_53":11520,"_4607":11522,"_4609":11523},"Check your data and then click 'Save changes'",{"_55":11521},"cs875737474237d815","Selected items are then checked against the 4 conditions for a product family. If these conditions are met, we can create the product families. Please note that, unlike the ‘single flow’ for families, the user does not receive feedback on whether families have been successfully created or not. If a family cannot be created, it is due to the 4 conditions that a family must meet.",[11524],{"_181":11525},{"_181":11526,"_53":11530,"_204":11517,"_7819":118},{"_55":11506,"_88":698,"_195":699,"_27":11507,"_97":701,"_158":701,"_95":11508,"_156":11508,"_187":4254,"_191":11509,"_193":11507,"_92":11527,"_185":38,"_120":11528,"_160":11529,"_39":11514},{},[],{"_162":11513,"_164":98,"_165":166,"_90":108},{"_55":11531},"csf17757a2457df709",{"_27":118,"_119":118},[],[11535,11536,11537,11538,11539,11540,11541,11542],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":10298},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"create-product-families-for-multiple-items","Creating product families for multiple items","2026-01-21T17:19:55.197Z","/en/idp/create-product-families-for-multiple-items",{"_162":11548,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.875Z",{"_55":11550},"csc1ef3bbd6bfe8d3b",{"_102":11552,"_53":11655},[11553],{"_105":240,"_55":11554,"_90":108,"_92":11555,"_94":38,"_88":110,"_95":11556,"_97":178,"_113":38,"_114":11557,"_246":11558,"_116":11638,"_208":118,"_120":11639,"_122":11640,"_27":11649,"_154":11650,"_156":11651,"_158":98,"_39":11652,"_160":11653},"blt093db79f980ad4f5",{},"2026-01-21T15:19:13.081Z","The step-by-step guide below explains how to unlink items that are part of a product family.",[11559],{"_4593":11560},{"_4595":11561,"_53":11562,"_4598":11564,"_4600":11565},"Unlinking items that are part of a product family",{"_55":11563},"cse5f7a394512aaba0","

Do you want to unlink items that are part of a product family? The step-by-step guide below explains how to do it.

",[11566,11572,11611,11632],{"_4603":11567,"_53":11568,"_4607":11570,"_4609":11571},"Go to 'My items' in your seller account",{"_55":11569},"cs69a213decfd97e48","Find an item for which you want to unlink the product family. You can search by EAN number or by item name.",[],{"_4603":10198,"_53":11573,"_4607":118,"_4609":11575},{"_55":11574},"cs933176c8ce00b3f7",[11576,11591,11596],{"_181":11577},{"_181":11578,"_53":11588,"_204":11590,"_7819":118},{"_55":11579,"_88":698,"_195":699,"_27":11580,"_97":701,"_158":701,"_95":11581,"_156":11581,"_187":4254,"_191":11582,"_193":11580,"_92":11583,"_185":38,"_120":11584,"_160":11585,"_39":11587},"blt03052f7685297ac6","Bewerk-knop.png","2025-11-12T13:55:47.375Z","31829",{},[],{"_162":11586,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.266Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt03052f7685297ac6/691491e3df0f9a2ce13ea4c6/Bewerk-knop.png",{"_55":11589},"cs4e44e850a0273716","Edit button",{"_324":11592},{"_27":118,"_53":11593,"_119":11595},{"_55":11594},"cs32c56635e57c07ca","Then click on 'Edit variants'.",{"_181":11597},{"_181":11598,"_53":11608,"_204":11610,"_7819":118},{"_55":11599,"_88":698,"_195":699,"_27":11600,"_97":701,"_158":701,"_95":11601,"_156":11601,"_187":4254,"_191":11602,"_193":11600,"_92":11603,"_185":38,"_120":11604,"_160":11605,"_39":11607},"blt169e785a70a3d6a6","Bewerk-varianten.png","2025-11-12T13:56:46.369Z","38091",{},[],{"_162":11606,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.330Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt169e785a70a3d6a6/6914921edf0f9a15a33ea4ca/Bewerk-varianten.png",{"_55":11609},"csfdef9916d5b41b2e","Edit variants",{"_4603":11612,"_53":11613,"_4607":11615,"_4609":11616},"Remove from family",{"_55":11614},"cs7658b4dc4bfe7ca4","

You will then see an overview of all EAN numbers included in the product family. For each EAN number, you can detach it from the family by selecting ‘Remove from family’.

",[11617],{"_181":11618},{"_181":11619,"_53":11629,"_204":11631,"_7819":118},{"_55":11620,"_88":698,"_195":699,"_27":11621,"_97":701,"_158":701,"_95":11622,"_156":11622,"_187":4254,"_191":11623,"_193":11621,"_92":11624,"_185":38,"_120":11625,"_160":11626,"_39":11628},"bltfe30b11fd2a17baa","Ontkoppelen2.png","2025-11-12T13:57:51.627Z","176977",{},[],{"_162":11627,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.339Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfe30b11fd2a17baa/6914925fb1e8da29adc4fca7/Ontkoppelen2.png",{"_55":11630},"csc47ccc9bb8a8507a","Unlink",{"_4603":11633,"_53":11634,"_4607":11636,"_4609":11637},"Done!",{"_55":11635},"cs02b63dc16aa2e054","

The item is no longer part of the product family. Please note that it may take some time for your change to be processed. If you want to add an item to a product family after all, you can read here how to do it.

",[],{"_27":118,"_119":118},[],[11641,11642,11643,11644,11645,11646,11647,11648],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":10298},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"unlinking-product-families","Unlinking product families","2026-02-17T14:17:19.443Z","/en/idp/unlinking-product-families",{"_162":11654,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.041Z",{"_55":11656},"cs88b946395ffc2d29",{"_102":11658,"_53":11682,"_169":11684},[11659],{"_105":240,"_55":11660,"_90":108,"_92":11661,"_94":38,"_88":243,"_95":11662,"_97":178,"_113":38,"_114":11663,"_246":11664,"_116":11665,"_208":118,"_120":11666,"_122":11667,"_27":11676,"_154":11677,"_156":11678,"_158":98,"_39":11679,"_160":11680},"blt9d8272d5f2c0c03a",{},"2026-01-22T13:31:04.242Z","On the following pages, you'll discover how to make your item pages even more complete and appealing. By adding relevant videos, clear images, useful manuals, and important quality marks such as (E)CE marking, you help customers make the right choice. Good and complete content is essential for successful sales and contributes to a better customer experience.",[],{"_27":118,"_119":118},[],[11668,11669,11670,11671,11672,11673,11674,11675],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-additional-documentation","Add additional documentation","2026-01-22T13:32:01.713Z","/en/idp/add-additional-documentation",{"_162":11681,"_164":451,"_165":166,"_90":108},"2026-03-14T19:20:38.304Z",{"_55":11683},"cs3c541d2c3c21e549",[11685,11815,11958,12052,12138,12229],{"_102":11686,"_53":11813},[11687],{"_105":240,"_55":11688,"_90":108,"_92":11689,"_94":38,"_88":243,"_95":11690,"_97":178,"_113":38,"_114":11691,"_246":11692,"_116":11797,"_208":118,"_120":11798,"_122":11799,"_27":11808,"_154":11722,"_156":11809,"_158":701,"_39":11810,"_160":11811},"blt778b2c5da32ed35c",{},"2026-01-27T12:42:54.178Z","On this page, you can read all about adding/changing videos.",[11693,11699,11704,11723,11728,11734,11739,11757,11762,11768,11774,11779],{"_315":11694},{"_317":11695,"_53":11696,"_321":11698},"Add video",{"_55":11697},"csbd806e548b70d2d5","add-video",{"_324":11700},{"_27":11695,"_53":11701,"_119":11703},{"_55":11702},"cs7ce1f1e35eca449f","

Go to the desired content page in your seller account and navigate to the 'Optional' section. Here you will find the field to upload your video:

",{"_7800":11705},{"_27":118,"_53":11706,"_119":118,"_181":11708},{"_55":11707},"csd8577442bc0a891e",[11709],{"_181":11710,"_53":11720,"_204":11722,"_7819":118},{"_55":11711,"_88":698,"_195":699,"_27":11712,"_97":701,"_158":701,"_95":11713,"_156":11713,"_187":4254,"_191":11714,"_193":11712,"_92":11715,"_185":38,"_120":11716,"_160":11717,"_39":11719},"blt33db7b4e43ef1aa4","Videos-toevoegen-aan-je-productinformatie-Video-toevoegen.png","2025-11-12T16:59:05.036Z","13294",{},[],{"_162":11718,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.555Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt33db7b4e43ef1aa4/6914bcd9c29aa8527357614f/Videos-toevoegen-aan-je-productinformatie-Video-toevoegen.png",{"_55":11721},"cs3a349650826cf82f","Add videos to your content",{"_324":11724},{"_27":118,"_53":11725,"_119":11727},{"_55":11726},"cs942fa0058de77d66","

Drag your video into the box or upload the video by clicking on the field. Ensure the video meets the following requirements:

Minimum 1 MB & maximum 1 GB
The following file extensions are accepted: .mkv, .mp4, .flv, .avi, .mpg, .mpeg, .mov, .wmv, .web
Please note:\n
All videos are converted to a 16:9 aspect ratio. Additionally, we create multiple versions of your video with different resolutions.\n
Your video cannot have a higher resolution than the one you provided.\n
Example:\n
For a video with 1080p resolution, we create versions with 1080p, 720p, 480p, 360p, and 240p resolutions.\n
For a video with 480p resolution, we create versions with 480p, 360p, and 240p resolutions.
It is not possible to upload a video if there are special characters in the video's filename. For example, '[]'.
Videos must not contain spaces, as we cannot process them correctly otherwise.

",{"_315":11729},{"_317":11730,"_53":11731,"_321":11733},"Change video",{"_55":11732},"csba19431b3a46eb82","change-video",{"_324":11735},{"_27":11730,"_53":11736,"_119":11738},{"_55":11737},"cs7692855030ba3f45","

Go to the desired content page in your seller account and navigate to the 'Optional' section. Here you will find the field to replace your video:

",{"_7800":11740},{"_27":118,"_53":11741,"_119":118,"_181":11743},{"_55":11742},"csa1a9ad67e67d2f73",[11744],{"_181":11745,"_53":11755,"_204":11722,"_7819":118},{"_55":11746,"_88":698,"_195":699,"_27":11747,"_97":701,"_158":701,"_95":11748,"_156":11748,"_187":4254,"_191":11749,"_193":11747,"_92":11750,"_185":38,"_120":11751,"_160":11752,"_39":11754},"bltb8f16ec6fe41326a","Videos-toevoegen-aan-je-productinformatie-Video-wijzigen.png","2025-11-12T17:00:53.183Z","26502",{},[],{"_162":11753,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.564Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb8f16ec6fe41326a/6914bd458eada90a5e7cfcaa/Videos-toevoegen-aan-je-productinformatie-Video-wijzigen.png",{"_55":11756},"csfdb46b5dcb12c445",{"_324":11758},{"_27":118,"_53":11759,"_119":11761},{"_55":11760},"cs16ae5e6b685518ee","Click the blue 'replace video' button and upload a video from your PC.",{"_324":11763},{"_27":11764,"_53":11765,"_119":11767},"Video is not online / in my seller account",{"_55":11766},"cs7f07c409f2a1a66c","

We can display 1 video per item (online). The most recently uploaded video will be displayed. This means your video might be overwritten by a video provided later.

",{"_315":11769},{"_317":11770,"_53":11771,"_321":11773},"Remove video",{"_55":11772},"csd03b374b3ff904e5","remove-video",{"_324":11775},{"_27":11770,"_53":11776,"_119":11778},{"_55":11777},"csb61e6fccfa112b33","

You can remove the video where you uploaded it. To do this, click on the trash can icon next to the video.

",{"_7800":11780},{"_27":118,"_53":11781,"_119":118,"_181":11783},{"_55":11782},"csd0ddbae89ebca248",[11784],{"_181":11785,"_53":11795,"_204":11770,"_7819":118},{"_55":11786,"_88":698,"_195":699,"_27":11787,"_97":701,"_158":701,"_95":11788,"_156":11788,"_187":4254,"_191":11789,"_193":11787,"_92":11790,"_185":38,"_120":11791,"_160":11792,"_39":11794},"blt268668c0f5aba278","Videos-toevoegen-aan-je-productinformatie-Video-verwijderen.png","2025-11-12T17:02:59.596Z","44947",{},[],{"_162":11793,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:17.547Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt268668c0f5aba278/6914bdc3d8a2c2803736877b/Videos-toevoegen-aan-je-productinformatie-Video-verwijderen.png",{"_55":11796},"csf528d925b00e5690",{"_27":118,"_119":118},[],[11800,11801,11802,11803,11804,11805,11806,11807],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-videos","2026-01-27T12:47:15.536Z","/en/idp/add-videos",{"_162":11812,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:01.491Z",{"_55":11814},"csbfb68924a44bfff4",{"_102":11816,"_53":11956},[11817],{"_105":240,"_55":11818,"_90":108,"_92":11819,"_94":38,"_88":184,"_95":11820,"_97":178,"_113":38,"_114":11821,"_246":11822,"_116":11939,"_208":118,"_120":11940,"_122":11941,"_27":11950,"_154":11951,"_156":11952,"_158":701,"_39":11953,"_160":11954},"blt021017b4e34e7696",{},"2026-01-08T08:33:27.669Z","On this page, you can read all about adding and/or changing images per item.",[11823],{"_4593":11824},{"_4595":11825,"_53":11826,"_4598":118,"_4600":11828},"Add or change images",{"_55":11827},"cs5e8d8bb8d01cd3fc",[11829,11835,11880,11900,11906,11927,11933],{"_4603":11830,"_53":11831,"_4607":11833,"_4609":11834},"Select the item in your offer for which you want to change the image",{"_55":11832},"csa0522cac516112e1","

In your seller account, click 'Items' at the top, then choose 'My items'. Select the item for which you want to add and/or change images. Then click 'Edit content' or 'View item' on the right side.

",[],{"_4603":11836,"_53":11837,"_4607":11839,"_4609":11840},"Add images",{"_55":11838},"cscbd155f23a765a80","

Does the item not have any images yet? You can add them under 'Upload images'.

It is also possible to automatically add images to your offer via the API. Most integrators listed here can arrange this for you automatically. If you are building your own connection, you can read everything about how to send content, including images, via the API on the following page.

",[11841,11846,11861,11866],{"_324":11842},{"_27":118,"_53":11843,"_119":11845},{"_55":11844},"cs8185e71e8e99a7d8","

2.1 Add images from your own file/folder:

Click 'Upload your images' and choose the images from your own files.

",{"_181":11847},{"_181":11848,"_53":11858,"_204":11860,"_7819":118},{"_55":11849,"_88":698,"_195":699,"_27":11850,"_97":701,"_158":701,"_95":11851,"_156":11851,"_187":4254,"_191":11852,"_193":11850,"_92":11853,"_185":38,"_120":11854,"_160":11855,"_39":11857},"bltf0235386c63a1e05","Afbeelding-per-stuk-toevoegen-of-wijzigen-2.1-Afbeeldingen-uit-eigen-bestand-map-toevoegen.png","2025-11-10T14:58:07.235Z","433469",{},[],{"_162":11856,"_164":701,"_165":166,"_90":108},"2026-01-12T08:42:49.237Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf0235386c63a1e05/6911fd7fb7f0b7442b2f5330/Afbeelding-per-stuk-toevoegen-of-wijzigen-2.1-Afbeeldingen-uit-eigen-bestand-map-toevoegen.png",{"_55":11859},"cs22d2db8f84519b50","Add or change image per item",{"_324":11862},{"_27":118,"_53":11863,"_119":11865},{"_55":11864},"csd843c682ca5feb9b","

2.2 Add image URLs:

Do you have URLs for your item images? Then choose 'Add image via URL':

",{"_181":11867},{"_181":11868,"_53":11878,"_204":11860,"_7819":118},{"_55":11869,"_88":698,"_195":699,"_27":11870,"_97":701,"_158":701,"_95":11871,"_156":11871,"_187":4254,"_191":11872,"_193":11870,"_92":11873,"_185":38,"_120":11874,"_160":11875,"_39":11877},"blt867be86d18f5736e","Afbeelding-per-stuk-toevoegen-of-wijzigen-2.2-URLs-van-afbeeldingen-toevoegen.png","2025-11-10T14:59:31.964Z","14132",{},[],{"_162":11876,"_164":701,"_165":166,"_90":108},"2026-01-12T08:42:49.257Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt867be86d18f5736e/6911fdd3ee0099295b7ff44e/Afbeelding-per-stuk-toevoegen-of-wijzigen-2.2-URLs-van-afbeeldingen-toevoegen.png",{"_55":11879},"csaa3700be53d3644c",{"_4603":11881,"_53":11882,"_4607":11884,"_4609":11885},"Select the image view",{"_55":11883},"csef832204789cc6af","

Then, fill in the most suitable view for each image. This way, the system automatically places the images in the correct order. This order is determined based on quality and customer data. Do you have multiple images with the same view? That's fine. You can choose the same view multiple times. All unique images will be placed online. Click 'Save changes' to add the images.

",[11886],{"_181":11887},{"_181":11888,"_53":11898,"_204":11860,"_7819":118},{"_55":11889,"_88":698,"_195":699,"_27":11890,"_97":701,"_158":701,"_95":11891,"_156":11891,"_187":4254,"_191":11892,"_193":11890,"_92":11893,"_185":38,"_120":11894,"_160":11895,"_39":11897},"blt36f7eeccf285a0d8","Afbeelding-per-stuk-toevoegen-of-wijzigen-3.-Selecteer-het-aanzicht-van-de-afbeeldingen.png","2025-11-10T15:01:42.405Z","573610",{},[],{"_162":11896,"_164":701,"_165":166,"_90":108},"2026-01-12T08:42:49.275Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt36f7eeccf285a0d8/6911fe56d7f0725648b2e5d8/Afbeelding-per-stuk-toevoegen-of-wijzigen-3.-Selecteer-het-aanzicht-van-de-afbeeldingen.png",{"_55":11899},"cs66d5b616a029f722",{"_4603":11901,"_53":11902,"_4607":11904,"_4609":11905},"Change images or take them offline",{"_55":11903},"cs2eb2b83afe62fcde","

If you want to change a view because it's incorrect, you can select and save a new view at any time. If an image is completely wrong, or you've added the same view with better quality, you can take the poor image offline by clicking the trash can icon. Click 'Save changes'.

",[],{"_4603":11907,"_53":11908,"_4607":11910,"_4609":11911},"Your offline images",{"_55":11909},"cs91e3de60ce43a83a","

Have you taken images offline? You'll find the images you've taken offline under the heading 'Your offline images'. If another partner has taken one of your images offline, you'll also find it here. You can permanently delete these images by clicking the trash can icon. You can also put an image back online by clicking the round arrow:

",[11912],{"_181":11913},{"_181":11914,"_53":11924,"_204":11926,"_7819":118},{"_55":11915,"_88":698,"_195":699,"_27":11916,"_97":701,"_158":701,"_95":11917,"_156":11917,"_187":4254,"_191":11918,"_193":11916,"_92":11919,"_185":38,"_120":11920,"_160":11921,"_39":11923},"blt094bc3fbebf4ffe4","Afbeelding-per-stuk-toevoegen-of-wijzigen-5.-Jouw-offline-afbeeldingen.png","2025-11-10T15:03:20.056Z","559570",{},[],{"_162":11922,"_164":701,"_165":166,"_90":108},"2026-01-12T08:42:49.419Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt094bc3fbebf4ffe4/6911feb8269e0352e8507343/Afbeelding-per-stuk-toevoegen-of-wijzigen-5.-Jouw-offline-afbeeldingen.png",{"_55":11925},"csd5050d56a70ec1d5","Add or remove image per item",{"_4603":11928,"_53":11929,"_4607":11931,"_4609":11932},"Image guidelines",{"_55":11930},"csfb6c2ecdabe34dd7","

Images greatly help customers get a good idea of the item. Therefore, add as many images as possible showing the item from different perspectives. Furthermore, to remain visible on bol and Google, it is important that images comply with the guidelines. More information about image guidelines can be found here.

",[],{"_4603":11934,"_53":11935,"_4607":11937,"_4609":11938},"And now... just a moment!",{"_55":11936},"cs4fce20ab9d2d605b","

Additions or changes will be processed within 8 hours and will then be visible via bol.

",[],{"_27":118,"_119":118},[],[11942,11943,11944,11945,11946,11947,11948,11949],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"add-image-per-item","Add or Change Image per Item","2026-01-19T13:35:14.602Z","/en/idp/add-image-per-item",{"_162":11955,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:03.068Z",{"_55":11957},"cs0ec93a0e0875b671",{"_102":11959,"_53":12050},[11960],{"_105":240,"_55":11961,"_90":108,"_92":11962,"_94":38,"_88":184,"_95":11963,"_97":178,"_113":38,"_114":11964,"_246":11965,"_116":12034,"_208":118,"_120":12035,"_122":12036,"_27":12045,"_154":12009,"_156":12046,"_158":701,"_39":12047,"_160":12048},"blte5bf868718a5f240",{},"2026-01-19T14:51:17.156Z","On this page, you'll find everything about how to add multiple images at once.",[11966],{"_4593":11967},{"_4595":11968,"_53":11969,"_4598":11971,"_4600":11972},"Add images via the bulk editor",{"_55":11970},"csa8f41e0f7512373e","

Images can be added via the bulk editor. You can upload images directly from your folders or add image URLs. You can add images per line.

Please note if you use image URLs: All images must first be stored on a hosting location. A free hosting location is not accepted. An image URL is then created from this. This link (without spaces) can be used in the uploads in the seller account.

",[11973,11978,11984,11989,12010,12016,12022,12028],{"_4603":10336,"_53":11974,"_4607":11976,"_4609":11977},{"_55":11975},"cs92fed7d6b6ed6fb3","In your seller account, click on 'Items' at the top, then on 'My items'.",[],{"_4603":11979,"_53":11980,"_4607":11982,"_4609":11983},"Select the items",{"_55":11981},"csadf4e695f0f9e994","On this page, select the items to which you want to add images.",[],{"_4603":11985,"_53":11986,"_4607":118,"_4609":11988},"Click on 'Edit content'",{"_55":11987},"cs823f5775c77fac26",[],{"_4603":11990,"_53":11991,"_4607":11993,"_4609":11994},"Then choose 'Based on selection'",{"_55":11992},"cs63f10bf88d0ff7b7","

The data editor appears. Using the icons in the 'new images' column, you can add new images. Click on the camera icon to select photos from your folders. Click on the other icon if you want to add image URLs.

",[11995],{"_181":11996},{"_181":11997,"_53":12007,"_204":12009,"_7819":118},{"_55":11998,"_88":698,"_195":699,"_27":11999,"_97":701,"_158":701,"_95":12000,"_156":12000,"_187":4254,"_191":12001,"_193":11999,"_92":12002,"_185":38,"_120":12003,"_160":12004,"_39":12006},"blt187bc44dc58fe26b","Meerdere-afbeeldingen-tegelijk-toevoegen-4.-Kies-vervolgens-voor-Op-basis-van-selectie.png","2025-11-12T13:27:42.608Z","201673",{},[],{"_162":12005,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:15.237Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt187bc44dc58fe26b/69148b4eade03f79b9f33d32/Meerdere-afbeeldingen-tegelijk-toevoegen-4.-Kies-vervolgens-voor-Op-basis-van-selectie.png",{"_55":12008},"cs6782ee736e286575","Add multiple images at once",{"_4603":12011,"_53":12012,"_4607":12014,"_4609":12015},"Add views and/or remove images",{"_55":12013},"cs49ca9b4b181dc335","When you add images, they appear as thumbnails in the 'New images' column. You can click on these small images. When you do, a pop-up window will appear, displaying the images larger. In this pop-up window, you can select the view for each image and/or remove an image. You can also easily drag the images down if the category of the relevant items matches.",[],{"_4603":12017,"_53":12018,"_4607":12020,"_4609":12021},"Edit existing images",{"_55":12019},"csee12c8f38ce7fc4a","In the data editor, you can also edit existing images. If you want to add several views and/or remove an image, you can do this by clicking on the small images in the 'Existing images' column. A pop-up will appear showing the images larger. Here you can select views and/or remove an image by clicking on the trash can icon.",[],{"_4603":12023,"_53":12024,"_4607":12026,"_4609":12027},"Guidelines for images",{"_55":12025},"cs924a1913a9cc2bed","

Images greatly help customers get a good idea of the item. Therefore, add as many images as possible showing the item from different perspectives. Additionally, to remain visible on bol and Google, it is important that images comply with the guidelines. More information about image guidelines can be found here.

",[],{"_4603":12029,"_53":12030,"_4607":12032,"_4609":12033},"And now... just wait!",{"_55":12031},"csb2ff136fa34c676a","The additions or changes will be processed within 8 hours and will then be visible via bol.",[],{"_27":118,"_119":118},[],[12037,12038,12039,12040,12041,12042,12043,12044],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"add-multiple-images-at-once","2026-01-19T15:25:10.738Z","/en/idp/add-multiple-images-at-once",{"_162":12049,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:02.290Z",{"_55":12051},"cs965caa7cb7922aba",{"_102":12053,"_53":12136},[12054],{"_105":240,"_55":12055,"_90":108,"_92":12056,"_94":38,"_88":110,"_95":12057,"_97":178,"_113":38,"_114":12058,"_246":12059,"_116":12119,"_208":118,"_120":12120,"_122":12121,"_27":12130,"_154":12131,"_156":12132,"_158":806,"_39":12133,"_160":12134},"blt4a2b3e562616bd07",{},"2026-01-12T13:54:18.555Z","On this page, you will find the guidelines for images.\n",[12060,12066,12072,12078,12084,12090,12097,12103,12109,12114],{"_324":12061},{"_27":12062,"_53":12063,"_119":12065},"Image Guidelines",{"_55":12064},"cs7bf9ccbd3080c5a6","

",{"_315":12067},{"_317":12068,"_53":12069,"_321":12071},"Main image",{"_55":12070},"cs7984ae280e10f14c","main-image",{"_324":12073},{"_27":12074,"_53":12075,"_119":12077},"The main image must meet the following requirements:",{"_55":12076},"cs3c1bbe35075a472c","

The file size must be at least 30 KB and a maximum of 10 MB.
The image must be at least 500×500 pixels and a maximum of 6000×6000 pixels. White spaces in images do not count towards the stated minimum and maximum pixels.
The zoom function, which makes details of an item visible, works with images with a minimum size of 1200×1200 pixels.
Ensure that the main image has a white, neutral background with no visible shadows.
The item must be out of its packaging – with the exception of, for example, board games and media carriers. An image of the item in its packaging is also allowed, provided the item is also visible out of its packaging.
The main image must not contain models, texts, or other statements, and logos, icons, or other watermarks are not permitted.
The main image should be the front of the item. Do not use an image that combines the front, side, and rear views in one image for the main image.
The main image must not be a lifestyle image.
Do not use an illustration, drawing, logo, or icon to represent the item for the main image.
If your main image meets all the above points, you can view various examples of what a good product image should look like via this link .

",{"_315":12079},{"_317":12080,"_53":12081,"_321":12083},"Product photography for images",{"_55":12082},"cse354c6a03626de0b","product-photography-for-images",{"_324":12085},{"_27":12086,"_53":12087,"_119":12089},"The following guidelines apply to product photography for images:",{"_55":12088},"cs68d15b851b39c3f2","

The file size must be at least 30 KB and a maximum of 10 MB.
The image must be at least 500×500 pixels and a maximum of 6000×6000 pixels. White spaces in images do not count towards the stated minimum and maximum pixels.
The zoom function, which makes details of an item visible, works with images with a minimum size of 1200×1200 pixels.
Ensure that the correct labels are used with the correct images.
Ensure that the first image on the product page has a white, neutral background with no visible shadows. For the first photo, do not use an image that combines the front, side, and rear views in one image. No models, texts, or other statements should be visible. Ensure that no illustration, drawing, logo, or icon is used to represent the item.
Photograph the item from different perspectives, and at least straight from the front and as full-frame as possible.
Also, photograph relevant details.
Include only the item itself and its accessories in the image, meaning only what the customer will receive.
The item must be out of its packaging – with the exception of, for example, board games and media carriers. An image of the item in its packaging is also allowed, provided there is also an image of the item out of its packaging.
Ensure a white, neutral background with no visible shadows. This is with the exception of lifestyle images; items in a specific setting.

If the images do not meet the above minimum or maximum requirements, an error message will be displayed.

",{"_330":12091},{"_27":5064,"_53":12092,"_119":12094,"_336":349,"_338":339,"_340":12095},{"_55":12093},"cs708e4a07ccaa62c9","

From 1 July 2025, we no longer enforce guidelines about images. Why? The guidelines are meant to improve visibility on bol and Google and increase sales opportunities. It has no direct consequence for the customer. However, we will continue to enforce the rules on self-promotion in images.

",{"_39":12096,"_37":38},{"_27":118,"_42":118},{"_315":12098},{"_317":12099,"_53":12100,"_321":12102},"What is not allowed",{"_55":12101},"csb583091ae646919f","what-is-not-allowed",{"_324":12104},{"_27":12105,"_53":12106,"_119":12108},"Images must not contain:",{"_55":12107},"cs194d7c65c26f29cc","

Discount labels, watermarks, company names, or company logos, as stated in the Conditions of Use.
Stickers from Kieskeurig or Consumentenbond.
Promotional elements like ‘buy now’, ‘cheap’, or ‘customizable’ or service-related information like ‘extended warranty’ or ‘free shipping’.
Generic or graphic images and illustrations that are not actual product images – with the exception of items in the categories ‘Hardware’ and ‘Vehicles and Parts’.
Comparisons with other items, such as products from other partners or other websites.
Reviews.
Spaces, because we cannot process them correctly otherwise.

In addition, every image undergoes several improvements before appearing on the platform. These improvements are:

White spaces are automatically cropped.
The quality is improved for the platform. This keeps loading times limited and ensures customers experience high page loading speed. This can affect the color accuracy and sharpness of the image(s).
If a duplicate is detected, this image will not be loaded. A duplicate is a one-to-one copy of the image.

",{"_315":12110},{"_317":1268,"_53":12111,"_321":12113},{"_55":12112},"cs90db7e0a205cc819","copyright",{"_324":12115},{"_27":1268,"_53":12116,"_119":12118},{"_55":12117},"cs9b124a3bd294ba94","

Not every image can simply be uploaded to the platform. Due to copyright, the following criteria apply:

If content – including images – has not been provided by you, it is also not permitted to use it outside of bol.
Images must be free of discount labels, watermarks, company names, or company logos.
It is not permitted to use images from Google Images. These images are rarely copyright-free, and their use can lead to claims. It is also not permitted to refer to images on other bol pages.
The content – including images – must not infringe on the rights of third parties, including, but not limited to, intellectual property rights. This includes trademark rights and copyright.

More information about image usage can be found in the Conditions of Use Professional Sales via bol.

",{"_27":118,"_119":118},[],[12122,12123,12124,12125,12126,12127,12128,12129],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"rules-for-images","These rules apply to your images","2026-03-02T12:04:57.016Z","/en/idp/rules-for-images",{"_162":12135,"_164":451,"_165":166,"_90":108},"2026-03-05T10:13:45.071Z",{"_55":12137},"csa581cfeb53cb70bb",{"_102":12139,"_53":12227},[12140],{"_105":240,"_55":12141,"_90":108,"_92":12142,"_94":38,"_88":243,"_95":12143,"_97":178,"_113":38,"_114":12144,"_246":12145,"_116":12210,"_208":118,"_120":12211,"_122":12212,"_27":12221,"_154":12222,"_156":12223,"_158":701,"_39":12224,"_160":12225},"bltc34642fd87a6abdc",{},"2026-01-12T15:41:47.582Z","On this page, read everything about adding/changing manuals.",[12146,12152,12158,12177,12182,12188,12194,12199,12205],{"_315":12147},{"_317":12148,"_53":12149,"_321":12151},"Add manual",{"_55":12150},"cs2d97ab50799a1124","add-manual",{"_324":12153},{"_27":12154,"_53":12155,"_119":12157},"Adding a manual",{"_55":12156},"csd906db22baaabf80","

Go to ‘Edit content’ in your seller account and find the block where you can upload your manual. Add your manual as a document or via a URL.

",{"_7800":12159},{"_27":118,"_53":12160,"_119":118,"_181":12162},{"_55":12161},"cs66daba869010d7cd",[12163],{"_181":12164,"_53":12174,"_204":12176,"_7819":118},{"_55":12165,"_88":698,"_195":699,"_27":12166,"_97":701,"_158":701,"_95":12167,"_156":12167,"_187":4254,"_191":12168,"_193":12166,"_92":12169,"_185":38,"_120":12170,"_160":12171,"_39":12173},"bltbd350cc313ddfb77","Handleidingen-toevoegen-aan-productinformatie-Handleiding-toevoegen.png","2025-11-10T16:21:30.075Z","3217",{},[],{"_162":12172,"_164":701,"_165":166,"_90":108},"2026-01-12T15:52:22.619Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbd350cc313ddfb77/6912110a269e03c84d5073b2/Handleidingen-toevoegen-aan-productinformatie-Handleiding-toevoegen.png",{"_55":12175},"cs1fee175640b54a81","Add manual to content",{"_324":12178},{"_27":118,"_53":12179,"_119":12181},{"_55":12180},"cs386caa71c5488240","

Make sure your manual meets the following conditions:

The file extension of your manual must be a PDF
Your manual must be at least 30KB and a maximum of 50MB

",{"_324":12183},{"_27":12184,"_53":12185,"_119":12187},"My manual is not online/in my seller account",{"_55":12186},"cs03ae9320ab9c731c","

We can display 1 manual per item online. The most recently uploaded manual will be shown. This means your manual might be overwritten by a manual submitted later.

",{"_315":12189},{"_317":12190,"_53":12191,"_321":12193},"Change manual",{"_55":12192},"cs1ae19c778335e77a","change-manual",{"_324":12195},{"_27":12190,"_53":12196,"_119":12198},{"_55":12197},"cs2fa9baa465263796","

Go to the desired content page in your seller account and navigate to the field where you can add a manual. Replace the existing manual by adding a new document.

",{"_315":12200},{"_317":12201,"_53":12202,"_321":12204},"Remove manual",{"_55":12203},"cs05f3f1439f5e5d50","remove-manual",{"_324":12206},{"_27":12201,"_53":12207,"_119":12209},{"_55":12208},"cs7b47d0fd89dcb381","

To remove your manual, please contact Partnerservice. You can replace a manual by following the steps mentioned earlier.

",{"_27":118,"_119":118},[],[12213,12214,12215,12216,12217,12218,12219,12220],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"handleidingen-toevoegen","Adding manuals to content","2026-01-12T15:52:18.621Z","/en/idp/handleidingen-toevoegen",{"_162":12226,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:02.339Z",{"_55":12228},"cs65481554377a8b75",{"_102":12230,"_53":12340},[12231],{"_105":240,"_55":12232,"_88":184,"_90":108,"_92":12233,"_94":38,"_95":12234,"_97":178,"_113":38,"_114":12235,"_246":12236,"_116":12324,"_208":118,"_120":12325,"_122":12326,"_27":12335,"_154":12239,"_156":12336,"_158":98,"_39":12337,"_160":12338},"blt28e901ac96dabb4c",{},"2026-01-12T12:46:55.291Z","On this page, you can read how to add (E)CE marking to your content. ",[12237,12297],{"_4593":12238},{"_4595":12239,"_53":12240,"_4598":12242,"_4600":12243},"Adding (E)CE marking to content",{"_55":12241},"cs10f36d15a98a083d","

Product safety is incredibly important for the safety and trust of our shared customers. Therefore, it is important to add (E)CE marking to your item and to the content, so that customers know an item complies with the requirements of the European Union regarding safety, health, and environment.

",[12244,12265],{"_4603":12245,"_53":12246,"_4607":12248,"_4609":12249},"How to add a photo of the (E)CE marking to your content",{"_55":12247},"cs850bd3595bb73dc3","

Go to ‘Edit content’ in your seller account and find the block where you can upload the (E)CE marking. Add the (E)CE marking as a document or via a URL.

",[12250],{"_181":12251},{"_181":12252,"_53":12262,"_204":12264,"_7819":118},{"_55":12253,"_88":698,"_195":699,"_27":12254,"_97":701,"_158":701,"_95":12255,"_156":12255,"_187":188,"_191":12256,"_193":12254,"_92":12257,"_185":38,"_120":12258,"_160":12259,"_39":12261},"blt4a16ef9abd8f4aa8","CE-Markering-toevoegen.jpg","2025-11-10T15:26:00.397Z","10195",{},[],{"_162":12260,"_164":701,"_165":166,"_90":108},"2026-01-12T12:50:28.448Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4a16ef9abd8f4aa8/69120408c63e427f552001c8/CE-Markering-toevoegen.jpg",{"_55":12263},"cs503d765c9412ca90","Add CE marking",{"_4603":12266,"_53":12267,"_4607":12269,"_4609":12270},"Pay attention to the conditions",{"_55":12268},"csce4f67408f5a9d02","

Make sure the (E)CE marking meets the conditions:

The file extension must be a PDF file
The CE marking must be at least 30KB and a maximum of 50MB
See example photos of correct situations here

Where will my image appear on the webshop?

The uploaded (E)CE marking will appear on the product page under 'Documents', which you can find by expanding 'Product specifications'. Under documents, you can also find, for example, manuals for an item in the webshop and app.

",[12271,12286],{"_181":12272},{"_181":12273,"_53":12283,"_204":12285,"_7819":118},{"_55":12274,"_88":698,"_195":699,"_27":12275,"_97":701,"_158":701,"_95":12276,"_156":12276,"_187":188,"_191":12277,"_193":12275,"_92":12278,"_185":38,"_120":12279,"_160":12280,"_39":12282},"blt1199b6878821f6e7","CE-markering-webshop.jpg","2025-11-10T15:29:07.741Z","8854",{},[],{"_162":12281,"_164":701,"_165":166,"_90":108},"2026-01-12T12:50:28.425Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1199b6878821f6e7/691204c3467abd9bdc7b7c92/CE-markering-webshop.jpg",{"_55":12284},"cs008297c786e1e7bb","CE marking webshop",{"_330":12287},{"_27":12288,"_53":12289,"_119":12291,"_336":12292,"_338":339,"_340":12293},"Why is (E)CE marking necessary?",{"_55":12290},"csb080aacc9a7b08d2","

You can find all information regarding this policy under the conditions for the product range.

","HelpCircle",{"_39":12294,"_37":57},{"_27":12295,"_42":12296},"More about the (E)CE marking policy","https://partnerplatform.bol.com/nl/hulp-nodig/aanbod/assortimentsbeleid/belangrijk-om-te-weten/ce-markering/",{"_715":12298},{"_717":12299,"_53":12300,"_721":118,"_722":12302},"Frequently asked questions about CE marking",{"_55":12301},"csc1022b75218b7d4e",[12303,12310,12317],{"_725":12304},{"_727":12305,"_53":12308},[12306],{"_55":12307,"_105":731},"blt4e23436a16c920bb",{"_55":12309},"cs5e16645a95198314",{"_725":12311},{"_727":12312,"_53":12315},[12313],{"_55":12314,"_105":731},"blt5249314ff113a446",{"_55":12316},"cs6a18c51d8afeddb8",{"_725":12318},{"_727":12319,"_53":12322},[12320],{"_55":12321,"_105":731},"blt1d3868e99401417c",{"_55":12323},"cs3c298c30118a2147",{"_27":118,"_119":118},[],[12327,12328,12329,12330,12331,12332,12333,12334],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":10298},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"ce-marking-add","2026-03-18T08:05:34.925Z","/en/idp/ce-marking-add",{"_162":12339,"_164":98,"_165":166,"_90":108},"2026-03-18T08:05:38.947Z",{"_55":12341},"cs799e9f969d04d606",[],"2025-11-25T08:17:04.609Z","2026-01-22T13:03:57.912Z",{},{"_162":12347,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:41.295Z",{"_105":12349,"_55":12350,"_90":108,"_92":12351,"_94":38,"_88":698,"_95":12352,"_97":98,"_12353":12354,"_102":12365,"_120":12414,"_27":12415,"_154":12416,"_156":12352,"_158":98,"_160":12417},"filtered_third_party_overview","bltdaf7584420e671fa",{},"2026-03-18T14:53:45.260Z","filter",[12355],{"_105":12356,"_55":12357,"_90":108,"_92":12358,"_94":38,"_88":12359,"_95":12360,"_97":9002,"_120":12361,"_27":9337,"_156":12362,"_158":98,"_160":12363},"third_party_category","blt14387e3ec654180a",{},52,"2025-11-11T11:54:54.819Z",[],"2026-02-20T14:58:15.981Z",{"_162":12364,"_164":98,"_165":166,"_90":108},"2026-03-17T12:18:39.269Z",[12366],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":12370,"_94":38,"_95":12371,"_97":9002,"_12372":12373,"_114":12380,"_116":12383,"_208":12384,"_120":12385,"_122":12386,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":12412},"third_party_overviewpage","bltada04d988f86ed8b",187,{},"2025-11-10T15:00:11.954Z","hero",{"_114":12374,"_340":12375,"_154":12379},"Our Apps & Service Providers help you with advice, data insights, and smart integrations. This way, you automate processes, gain more control over your performance, and get the most out of your sales via bol.",{"_37":57,"_39":12376},{"_27":12377,"_42":12378},"Read more about Apps & Service Providers","/en/cdp/about-certified-partners","Automation & advice by Apps & Service Providers",{"_119":12381,"_27":12382},"

When you sell via bol, you want to continuously improve your performance and smartly capitalize on opportunities. This requires well-structured content, efficient order processing, smart automation, and clear insights. Our Apps & Service Providers help you with advice, integrations, and tools, so you save time and grow faster.

","Apps & Service Providers",{"_119":118,"_27":118},"Improve your performance with help from Apps & Service Providers",[],[12387,12388,12389,12390,12391,12392,12393,12394,12395,12396,12397,12400,12402,12404,12406,12407],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},"audiences","supplier",{"_125":12398,"_127":12401},"advertiser",{"_125":12398,"_127":12403},"agency",{"_125":12398,"_127":12405},"retailer",{"_125":12398,"_127":656},{"_125":12398,"_127":12408},"reseller","certified-partners","2026-04-14T10:37:00.708Z","/en/cpop/certified-partners",{"_162":12413,"_164":98,"_165":166,"_90":108},"2026-04-14T10:37:03.570Z",[],"Productinformatie - certified partners","Certified partners: content",{"_162":12418,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:20.074Z",{"_105":232,"_55":12420,"_27":12421,"_102":12422,"_169":12474,"_120":13201,"_90":91,"_97":98,"_158":12892,"_95":13202,"_156":13203,"_92":13204,"_88":368,"_94":38,"_160":13205},"blt4b41f18c1041729b","Levertijd",[12423],{"_105":240,"_55":12424,"_90":108,"_92":12425,"_94":38,"_88":368,"_95":12426,"_97":178,"_113":38,"_114":12427,"_246":12428,"_116":12456,"_208":12457,"_120":12458,"_122":12459,"_27":12468,"_154":12469,"_156":12470,"_158":98,"_39":12471,"_160":12472},"blt0131d2102cc9d86d",{},"2026-01-22T14:28:43.463Z","On this page, you'll find tips for improving your delivery times. ",[12429,12435,12440,12444],{"_315":12430},{"_317":12431,"_53":12432,"_321":12434},"Improve delivery times",{"_55":12433},"csf3ed01ba33f13562","improve-delivery-time",{"_324":12436},{"_27":12431,"_53":12437,"_119":12439},{"_55":12438},"cs75ed7bb1ae7f146c","

Customers value receiving their order on time, which is why it's so important to meet your delivery promise. These tips can help you with that.

Ensure a realistic delivery promise
When you use a realistic delivery promise, there's a greater chance that the customer will receive their order on time. Therefore, within your delivery promise, don't just account for the time you need to prepare an order; also factor in the time the delivery service needs to deliver the package. Do you deliver across borders? Pay extra attention to your delivery time to ensure you can meet your delivery promise. Do you offer items that are not supplied from your own product range – so-called cross-dock items? Then it's advisable to also consider this in your delivery promise. You can easily adjust the delivery promise for multiple items at once.
Only confirm your order after you have shipped it
The order status cannot be changed once you have confirmed it. Also, when confirming after shipping, you can still add shipping details, such as the track & trace number and the delivery service. Additionally, early confirmation can be confusing for the customer. They will then receive a shipping confirmation and assume the item is on its way.
Take action if your delivery service often delivers late
You can do this in two ways. You can choose to extend your delivery time, or to choose a different delivery service. Ultimately, the goal is for the customer to receive the order by the promised day at the latest, and for your product range to be attractive to buy.
Temporarily close your shop when you can't sell
By temporarily closing your shop, you can clear outstanding orders and stop receiving new ones for a while. Your offer will then temporarily not be online via bol and will therefore not be visible to customers.
Make use of Shipping via bol
With the Shipping via bol service, you can send your orders worry-free at attractive rates – as long as you ship from the Netherlands. Additionally, we no longer hold you accountable for the carrier's performance, only for timely delivery to the carrier. You can find more information on this page.

",{"_315":12441},{"_317":718,"_53":12442,"_321":4964},{"_55":12443},"csa5cf616808e389e9",{"_715":12445},{"_717":718,"_53":12446,"_721":118,"_722":12448},{"_55":12447},"cs78aec0b21b5e904e",[12449],{"_725":12450},{"_727":12451,"_53":12454},[12452],{"_55":12453,"_105":731},"blt625079a9bdeb2d5c",{"_55":12455},"cs3bcf65066cbc1669",{"_27":12431,"_119":118},"Tips for improving your delivery times",[],[12460,12461,12462,12463,12464,12465,12466,12467],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivery-time","Delivery time","2026-03-18T08:04:25.085Z","/en/idp/delivery-time",{"_162":12473,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:50.756Z",[12475,12610,12650,12827,12899],{"_102":12476,"_53":12607,"_169":12609},[12477],{"_105":240,"_55":12478,"_90":108,"_92":12479,"_94":38,"_88":184,"_95":12480,"_97":178,"_113":38,"_114":12481,"_246":12482,"_116":12590,"_208":118,"_120":12591,"_122":12592,"_27":12601,"_154":12602,"_156":12603,"_158":701,"_39":12604,"_160":12605},"blt42bd17e01d676bcd",{},"2026-01-19T14:50:08.018Z","On this page, you will find information on how to adjust the delivery time for multiple items via your item overview in the seller account.",[12483,12488,12506,12512,12570,12578,12584],{"_315":12484},{"_317":12485,"_53":12486,"_321":8887},"Delivery time per item",{"_55":12487},"cs99bcc23e120517c1",{"_11131":12489},{"_27":12490,"_53":12491,"_119":12493,"_181":12494},"Adjust delivery time per item",{"_55":12492},"csf5b04b5a1b0061a1","

In the seller account, navigate to the item overview. Click the pencil icon in the delivery time column to change the delivery time.

",{"_181":12495,"_204":12490,"_4285":12505,"_7819":118},{"_55":12496,"_88":698,"_195":699,"_27":12497,"_97":701,"_158":701,"_95":12498,"_156":12498,"_187":4254,"_191":12499,"_193":12497,"_92":12500,"_185":38,"_120":12501,"_160":12502,"_39":12504},"blt0e89f985f25979b4","Per-stuk.png","2025-11-17T08:34:49.646Z","24220",{},[],{"_162":12503,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.626Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0e89f985f25979b4/691ade29cb222b93874b4172/Per-stuk.png","left",{"_315":12507},{"_317":12508,"_53":12509,"_321":12511},"Delivery time for multiple items",{"_55":12510},"cs8d4e307f1cc79f74","meerdere",{"_4593":12513},{"_4595":12514,"_53":12515,"_4598":118,"_4600":12517},"Adjust delivery time for multiple items",{"_55":12516},"cs49cdc33661766f30",[12518,12523,12543,12564],{"_4603":12519,"_53":12520,"_4607":118,"_4609":12522},"Click ‘Items’ at the top and then select ‘My items’",{"_55":12521},"cs2a7f3743dacd7bf5",[],{"_4603":12524,"_53":12525,"_4607":118,"_4609":12527},"Select all items for which you want to adjust the delivery promise",{"_55":12526},"csfecad6c39469f638",[12528],{"_181":12529},{"_181":12530,"_53":12540,"_204":12542,"_7819":118},{"_55":12531,"_88":698,"_195":699,"_27":12532,"_97":701,"_158":701,"_95":12533,"_156":12533,"_187":4254,"_191":12534,"_193":12532,"_92":12535,"_185":38,"_120":12536,"_160":12537,"_39":12539},"blt772c148559cf248a","Levertijd-wijzigen.png","2025-11-17T08:34:49.659Z","52829",{},[],{"_162":12538,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.635Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt772c148559cf248a/691ade29f7871ce2654c2e02/Levertijd-wijzigen.png",{"_55":12541},"cs14b32350b70872cc","Change delivery time",{"_4603":12544,"_53":12545,"_4607":12547,"_4609":12548},"Click ‘More bulk actions’ and then ‘Change delivery time’:",{"_55":12546},"csaf4240d9b059f218","A pop-up will appear.",[12549],{"_181":12550},{"_181":12551,"_53":12561,"_204":12563,"_7819":118},{"_55":12552,"_88":698,"_195":699,"_27":12553,"_97":701,"_158":701,"_95":12554,"_156":12554,"_187":4254,"_191":12555,"_193":12553,"_92":12556,"_185":38,"_120":12557,"_160":12558,"_39":12560},"bltdccaeff11dbd0fdd","Verzendmethode-wijzigen.png","2025-11-17T08:34:49.649Z","32971",{},[],{"_162":12559,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.644Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdccaeff11dbd0fdd/691ade2946fce5ced5a447b3/Verzendmethode-wijzigen.png",{"_55":12562},"csf963362dc9bff6b3","Change shipping method",{"_4603":12565,"_53":12566,"_4607":12568,"_4609":12569},"Select the desired delivery time and click ‘Save’",{"_55":12567},"cs6589bf50df77b339","A change in your delivery time is usually processed within 15 minutes and will then be visible for your product range on the website. The only exception to this are changes in the settings of My Delivery Promise. Adjustments to these take an average of 3 hours.",[],{"_330":12571},{"_27":8235,"_53":12572,"_119":12574,"_336":349,"_338":339,"_340":12575},{"_55":12573},"cs060317d38d5076e0","

Can you deliver faster and are you looking for more flexibility in setting the delivery time? For example, the option: ordered today before 11:59 PM, delivered tomorrow? Read more about this on the adjacent page.

",{"_39":12576,"_37":57},{"_27":10289,"_42":12577},"https://partnerplatform.bol.com/nl/nieuws/stel-je-eigen-leverbelofte-in-en-laat-klant-bezorgdag-kiezen/",{"_324":12579},{"_27":12580,"_53":12581,"_119":12583},"Change delivery time for multiple items using “Add items in bulk”",{"_55":12582},"cs910af5224b0070e4","

To change your delivery time in bulk, you can use a bulk tool. You can find the exact steps here.

",{"_324":12585},{"_27":12586,"_53":12587,"_119":12589},"Change delivery time for multiple items using “Manage offer via Excel”",{"_55":12588},"csc88c82a35a691ef5","

If you prefer to work with Excel, you can also change your delivery time in bulk via Excel. You can find the exact steps here.

",{"_27":118,"_119":118},[],[12593,12594,12595,12596,12597,12598,12599,12600],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"adjust-delivery-time-via-seller-account","Change delivery time via your seller account","2026-01-19T15:14:49.433Z","/en/idp/adjust-delivery-time-via-seller-account",{"_162":12606,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.507Z",{"_55":12608},"csad50468e05860b1f",[],{"_102":12611,"_53":12647,"_169":12649},[12612],{"_105":240,"_55":12613,"_90":108,"_92":12614,"_94":38,"_88":110,"_95":12615,"_97":178,"_113":38,"_114":12616,"_246":12617,"_116":12630,"_208":118,"_120":12631,"_122":12632,"_27":12641,"_154":12642,"_156":12643,"_158":98,"_39":12644,"_160":12645},"blt961517bcf6eeddc2",{},"2026-01-19T14:49:52.447Z","On this page, you will find all information about adjusting delivery time via API.",[12618,12624],{"_324":12619},{"_27":12620,"_53":12621,"_119":12623},"Adjusting delivery time via API",{"_55":12622},"csc2ff56bdf6f9c35c","

Do you use an API connection? You can adjust the delivery time within it. The “deliveryCode” field corresponds to the delivery time in your seller account. You can adjust the delivery time via the Update Offer Request. An explanation of this can be found on this page. It is important to provide the field with a new value that indicates the longer delivery time.

An example of such an Update Offer Request:

Ordered today, delivered tomorrow

{

“referenceCode”: “REF12345”,

“onHoldByRetailer”: false,

“unknownProductTitle”: “Fifa 2020 for Playstation 3”,

“fulfilment”: {

“type”: “FBR”,

“deliveryCode”: “24uurs-23”

}

Update delivery time to 2-3 business days

{

“referenceCode”: “REF12345”,

“onHoldByRetailer”: false,

“unknownProductTitle”: “Fifa 2020 for Playstation 3”,

“fulfilment”: {

“type”: “FBR”,

“deliveryCode”: “2-3d”

}

",{"_324":12625},{"_27":12626,"_53":12627,"_119":12629},"Processing time",{"_55":12628},"cs8fb4496bfe6f23c2","

A change in your delivery time is usually processed within 15 minutes and will then be visible for your product range on the website. The only exception to this are changes to the settings of My Delivery Promise. These adjustments take an average of 3 hours.

",{"_27":118,"_119":118},[],[12633,12634,12635,12636,12637,12638,12639,12640],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivery-time-adjustment-via-api","Adjusting delivery time via the API","2026-01-29T13:40:23.530Z","/en/idp/delivery-time-adjustment-via-api",{"_162":12646,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.530Z",{"_55":12648},"cs6fe725f1cb3fb55b",[],{"_102":12651,"_53":12824,"_169":12826},[12652],{"_105":240,"_55":12653,"_90":108,"_92":12654,"_94":38,"_88":243,"_95":12655,"_97":178,"_113":38,"_114":12656,"_246":12657,"_116":12808,"_120":12809,"_122":12810,"_27":12819,"_154":12660,"_156":12820,"_158":701,"_39":12821,"_208":118,"_160":12822},"blte658fd10fb1b1526",{},"2026-01-27T10:12:39.535Z","On this page, you can read all about the latest delivery date per shown delivery promise.",[12658,12664,12678,12684,12698,12704,12719,12725,12739,12745,12759,12765,12779,12785,12799],{"_324":12659},{"_27":12660,"_53":12661,"_119":12663},"Latest delivery date per shown delivery promise",{"_55":12662},"cs3f1478d03e931579","

The conversion rate for items delivered the next day is higher than for items with a 2-day delivery time. See this article for more information. It also tells you how many customers view bol before and after your shipping time.

Below, you'll find a clear overview of the latest delivery date customers see for each delivery promise.

",{"_359":12665},{"_27":118,"_53":12666,"_119":118,"_364":38,"_365":12668,"_382":118},{"_55":12667},"cs003c84c625ba4c70",{"_55":12669,"_88":698,"_195":699,"_27":12670,"_97":701,"_158":701,"_95":12671,"_156":12671,"_187":370,"_191":12672,"_193":12670,"_92":12673,"_185":38,"_120":12674,"_160":12675,"_39":12677},"blt662f7a5b961557c9","uiterste-leverdatum.xlsx","2025-11-26T08:57:05.236Z","9354",{},[],{"_162":12676,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.531Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt662f7a5b961557c9/6926c0e13bac80c812837516/uiterste-leverdatum.xlsx",{"_315":12679},{"_317":12680,"_53":12681,"_321":12683},"Displayed delivery day for 1-day delivery with Shipping via bol and Select",{"_55":12682},"cs2a76bd6b091f2622","1-day-delivery-time",{"_359":12685},{"_27":12680,"_53":12686,"_119":118,"_364":38,"_365":12688,"_382":118},{"_55":12687},"cs6e88860bdcee8824",{"_55":12689,"_88":698,"_195":699,"_27":12690,"_97":701,"_158":701,"_95":12691,"_156":12691,"_187":370,"_191":12692,"_193":12690,"_92":12693,"_185":38,"_120":12694,"_160":12695,"_39":12697},"blt75a4fa01f6d0adb6","dag1.xlsx","2025-11-26T08:58:07.598Z","9351",{},[],{"_162":12696,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.549Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt75a4fa01f6d0adb6/6926c11f01ccc51b6045e33b/dag1.xlsx",{"_315":12699},{"_317":12700,"_53":12701,"_321":12703},"Displayed delivery day for 1-2 business days delivery",{"_55":12702},"cs12084ccb2490520d","delivery-day-for-1-2-business-days",{"_359":12705},{"_27":12700,"_53":12706,"_119":118,"_364":38,"_365":12708,"_382":12718},{"_55":12707},"cs09f7a3bc4566062e",{"_55":12709,"_88":698,"_195":699,"_27":12710,"_97":701,"_158":701,"_95":12711,"_156":12711,"_187":370,"_191":12712,"_193":12710,"_92":12713,"_185":38,"_120":12714,"_160":12715,"_39":12717},"blta1c32a0109215970","dag2-2-1.xlsx","2025-11-26T08:58:58.879Z","9797",{},[],{"_162":12716,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.585Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta1c32a0109215970/6926c152d0d31809f2f009b6/dag2-2-1.xlsx","*Can you also deliver on Saturdays? Please inform Partnerservice about this. They will enable 'Saturday delivery' in your seller account, which adjusts the latest delivery day to Saturday.",{"_315":12720},{"_317":12721,"_53":12722,"_321":12724},"Displayed delivery day for 2-3 business days delivery",{"_55":12723},"cs6ab195a900f0fe59","delivery-day-for-2-3-business-days",{"_359":12726},{"_27":12721,"_53":12727,"_119":118,"_364":38,"_365":12729,"_382":12718},{"_55":12728},"cs75d96c10972fae17",{"_55":12730,"_88":698,"_195":699,"_27":12731,"_97":701,"_158":701,"_95":12732,"_156":12732,"_187":370,"_191":12733,"_193":12731,"_92":12734,"_185":38,"_120":12735,"_160":12736,"_39":12738},"bltfadaa1ad07f0f9f9","dag3-2-1.xlsx","2025-11-26T09:00:27.870Z","9800",{},[],{"_162":12737,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.558Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfadaa1ad07f0f9f9/6926c1ab108922e3b46b7fbb/dag3-2-1.xlsx",{"_315":12740},{"_317":12741,"_53":12742,"_321":12744},"Displayed delivery day for 3-5 business days delivery",{"_55":12743},"cs6fbfc4b9f9671403","delivery-day-for-3-5-business-days",{"_359":12746},{"_27":12741,"_53":12747,"_119":118,"_364":38,"_365":12749,"_382":118},{"_55":12748},"cs8374551ff6b7e703",{"_55":12750,"_88":698,"_195":699,"_27":12751,"_97":701,"_158":701,"_95":12752,"_156":12752,"_187":370,"_191":12753,"_193":12751,"_92":12754,"_185":38,"_120":12755,"_160":12756,"_39":12758},"blt875e75ee6d8b00fc","3-5werkdagen.xlsx","2025-11-26T09:01:48.070Z","9225",{},[],{"_162":12757,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.567Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt875e75ee6d8b00fc/6926c1fce7844a10143a8198/3-5werkdagen.xlsx",{"_315":12760},{"_317":12761,"_53":12762,"_321":12764},"Displayed delivery day for 4-8 business days delivery",{"_55":12763},"cs9422839e57f0b779","delivery-day-for-4-8-business-days",{"_359":12766},{"_27":12761,"_53":12767,"_119":118,"_364":38,"_365":12769,"_382":118},{"_55":12768},"cs1f089dc034d932bd",{"_55":12770,"_88":698,"_195":699,"_27":12771,"_97":701,"_158":701,"_95":12772,"_156":12772,"_187":370,"_191":12773,"_193":12771,"_92":12774,"_185":38,"_120":12775,"_160":12776,"_39":12778},"bltdd544ca09713e9bc","dag6.xlsx","2025-11-26T09:02:49.280Z","9343",{},[],{"_162":12777,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.540Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdd544ca09713e9bc/6926c239fcf68753db4560dd/dag6.xlsx",{"_315":12780},{"_317":12781,"_53":12782,"_321":12784},"Displayed delivery day for 1-8 business days delivery",{"_55":12783},"cs807bc872941bf9c6","delivery-day-for-1-8-business-days",{"_359":12786},{"_27":12781,"_53":12787,"_119":118,"_364":38,"_365":12789,"_382":118},{"_55":12788},"cs2feadbc5e53fd40f",{"_55":12790,"_88":698,"_195":699,"_27":12791,"_97":701,"_158":701,"_95":12792,"_156":12792,"_187":370,"_191":12793,"_193":12791,"_92":12794,"_185":38,"_120":12795,"_160":12796,"_39":12798},"bltbdac7c0e2bff33d7","dag8.xlsx","2025-11-26T09:03:54.978Z","9336",{},[],{"_162":12797,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:10.576Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbdac7c0e2bff33d7/6926c27aa40da0ac9acc3514/dag8.xlsx",{"_330":12800},{"_27":12801,"_53":12802,"_119":12804,"_336":12805,"_338":339,"_340":12806},"Can you process orders on Saturdays as well?",{"_55":12803},"csabbcd7c9f45c34b3","

Please inform Partnerservice about this. They will enable 'Saturday processing' in your seller account, which shortens the latest delivery day by one day for delivery promises that extend over the weekend.

","StarDefault",{"_39":12807,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[12811,12812,12813,12814,12815,12816,12817,12818],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"latest-delivery-date-per-shown-delivery-promise","2026-01-27T10:49:23.998Z","/en/idp/latest-delivery-date-per-shown-delivery-promise",{"_162":12823,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.483Z",{"_55":12825},"cs2acebe4a9bb987b1",[],{"_102":12828,"_53":12896,"_169":12898},[12829],{"_105":240,"_55":12830,"_88":2746,"_90":108,"_92":12831,"_94":38,"_95":12832,"_97":178,"_113":38,"_114":12833,"_246":12834,"_116":12878,"_208":118,"_120":12879,"_122":12880,"_27":12889,"_154":12890,"_156":12891,"_158":12892,"_39":12893,"_160":12894},"blt9f9fbec693eb75df",{},"2026-01-19T14:49:33.939Z","At bol, we take official public holidays into account for order and delivery days. Since the Netherlands and Belgium have different public holidays, we've outlined what this means for you.",[12835,12841,12846,12860,12866,12871],{"_315":12836},{"_317":12837,"_53":12838,"_321":12840},"Delivery promise on public holidays",{"_55":12839},"cs54199b35494e0194","delivery-promise-public-holidays",{"_324":12842},{"_27":12837,"_53":12843,"_119":12845},{"_55":12844},"cs64a85604cd27f26d","

The overview below shows you the public holidays. If the latest delivery day falls on one of these days, it will automatically shift by one day, and the correct latest delivery day will be shown to the customer. An order placed on a public holiday is processed the same way as an order placed on a Sunday. However, for all other situations, you will need to extend the delivery promise yourself.

",{"_359":12847},{"_27":118,"_53":12848,"_119":118,"_364":38,"_365":12850,"_382":118},{"_55":12849},"csad672f11d1a892d9",{"_55":12851,"_88":698,"_27":12852,"_195":7893,"_97":806,"_158":806,"_95":12853,"_156":12853,"_187":370,"_191":12854,"_193":12852,"_92":12855,"_185":38,"_120":12856,"_160":12857,"_39":12859},"blta65fe25b68f2cd35","Public_Holidays_2026_EN.xlsx","2026-04-09T09:56:13.660Z","9431",{},[],{"_162":12858,"_164":4557,"_165":166,"_90":108},"2026-04-09T10:03:57.576Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta65fe25b68f2cd35/69d777bd3590801d0756a4b7/Public_Holidays_2026_EN.xlsx",{"_315":12861},{"_317":12862,"_53":12863,"_321":12865},"Official public holidays",{"_55":12864},"cs2deed67b193196cd","official-public-holidays",{"_324":12867},{"_27":12862,"_53":12868,"_119":12870},{"_55":12869},"cs0aaf160663f502a0","

Whether a public holiday affects your delivery promise depends on the country you are shipping from and the country you are shipping to:

Shipping from the Netherlands within the country: Dutch public holidays are taken into account for the order and delivery day.
Shipping from Belgium within the country: Belgian public holidays are taken into account for the order and delivery day.
Shipping from the Netherlands to Belgium and vice versa: For public holidays celebrated in both the Netherlands and Belgium, both the order and delivery day are taken into account. For public holidays that apply only in the destination country, only the delivery day is taken into account.

Public holidays in December
In the Netherlands, both December 25th and December 26th are official public holidays; in Belgium, only December 25th is an official public holiday. Therefore, in Belgium, parcels are delivered as usual on December 26th.

Examples

A public holiday that applies only in the Netherlands or Belgium

On April 27th, the Netherlands celebrates King's Day. On this day, no parcels are shipped or delivered in the Netherlands. For April 27th, with a delivery promise of ‘ordered today before 5 PM, delivered tomorrow’, it means delivery on April 29th.

Shipping from the Netherlands to Belgium: Since April 27th is not an official public holiday in Belgium, the parcel will be delivered as usual on April 27th.
Shipping from Belgium to the Netherlands: Since April 27th is an official public holiday in the Netherlands, deliveries are not made on this day. The parcel will be delivered one day later.

A public holiday that applies in both countries

May 14th is Ascension Day in both the Netherlands and Belgium. An order placed on May 13th at 12:00 PM with a delivery promise of ‘ordered today before 5 PM, delivered tomorrow’ normally means delivery on May 18th.

Shipping from the Netherlands to Belgium and vice versa: Since Ascension Day is an official public holiday in both Belgium and the Netherlands, the parcel will be delivered on May 18th in both situations.

",{"_330":12872},{"_27":5620,"_53":12873,"_119":12875,"_336":337,"_338":339,"_340":12876},{"_55":12874},"csd61fbeb37d183292","

During official public holidays, most delivery services operate with adjusted collection and delivery days. This can lead to extra busy periods for shipping partners, both in the Netherlands and Belgium. Therefore, around these days, it is advisable to monitor your delivery times and extend them where necessary, so that you can continue to meet your delivery promise. This applies not only to the public holiday itself but also to a bridging day – for example, the Friday after Ascension Day.

",{"_39":12877,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[12881,12882,12883,12884,12885,12886,12887,12888],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"public-and-bank-holidays-in-the-netherlands-and-belgium","Public and bank holidays in the Netherlands and Belgium","2026-04-13T06:38:47.023Z","bltbe62ab3153d6b1f9","/en/idp/public-and-bank-holidays-in-the-netherlands-and-belgium",{"_162":12895,"_164":12892,"_165":166,"_90":108},"2026-04-13T06:38:51.210Z",{"_55":12897},"cs138abf2e47983b8a",[],{"_102":12900,"_53":13198,"_169":13200},[12901],{"_105":12902,"_55":12903,"_90":108,"_92":12904,"_94":38,"_88":310,"_12905":12906,"_95":12928,"_97":12892,"_113":38,"_246":12929,"_208":13178,"_120":13179,"_122":13180,"_27":13192,"_156":13193,"_158":12892,"_39":13194,"_116":13195,"_160":13196},"commercial_page","bltef75552e3877e12b",{},"commercial_article_hero",{"_154":12907,"_114":12908,"_12909":12910,"_181":12911,"_204":12925,"_338":339,"_340":12926},"Set up My Delivery Promise","With My Delivery Promise, you determine the delivery times customers see. This way, your customers immediately know what to expect. This builds trust, leads to more orders, fewer strikes, and a greater chance of winning the buy box.","header_type","circle_header",{"_55":12912,"_88":368,"_195":196,"_27":12913,"_97":190,"_158":98,"_95":12914,"_156":12915,"_187":188,"_191":12916,"_193":12917,"_92":12918,"_185":38,"_120":12919,"_160":12922,"_39":12924},"blt7e7b7349ea8e5774","Brand-EVB-Testshoot-Officedesk-Bol-Blue-Partner","2025-09-15T13:54:50.862Z","2026-03-05T13:44:52.312Z","14603101","2024_Q4_b2b_layer1_testshoot_office_blue.jpg",{},[656,128,12920,12921],"partner","model-01/09/2027",{"_162":12923,"_164":12892,"_165":166,"_90":108},"2026-03-10T07:26:34.919Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e7b7349ea8e5774/68c81aaa75220d378e3fafdc/2024_Q4_b2b_layer1_testshoot_office_blue.jpg","A man in a light blue shirt smiles at a desk with a laptop and a monitor. The office environment is bright, with blue stickers on the glass wall.",{"_39":12927,"_37":38},{"_27":118,"_42":118},"2026-03-10T07:26:29.736Z",[12930,12936,12956,12962,12992,12997,13053,13062,13070],{"_324":12931},{"_27":12932,"_53":12933,"_119":12935},"Promise what you can truly deliver",{"_55":12934},"cscc7a4471468c6448","

In this video, our logistics consultant Charlotte explains how it works, step by step.

",{"_4238":12937},{"_27":12938,"_53":12939,"_119":118,"_4242":38,"_4238":-5,"_4243":12941,"_4247":12938,"_4248":38,"_4249":12944},"Lizzy tells you everything about My Delivery Promise",{"_55":12940},"cs82b7f138e7dd5761",{"_27":12942,"_42":12943},"My Delivery Promise | bol","https://www.youtube.com/watch?v=_OIXVFJJ7uw&t=1s",{"_55":12945,"_88":698,"_27":12946,"_195":12947,"_97":12892,"_158":12892,"_95":12948,"_156":12948,"_187":4254,"_191":12949,"_193":12950,"_92":12951,"_185":38,"_120":12952,"_160":12953,"_39":12955},"blt408c55e9737c99cb","Schermafbeelding 2026-03-10 om 08.02.40.png","blt2019b37a95ae1d35","2026-03-20T15:20:59.702Z","4351389","Schermafbeelding_2026-03-10_om_08.02.40.png",{},[],{"_162":12954,"_164":12892,"_165":166,"_90":108},"2026-03-20T15:21:41.344Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt408c55e9737c99cb/69bd65dbfdb665321c1a3493/Schermafbeelding_2026-03-10_om_08.02.40.png",{"_324":12957},{"_27":12958,"_53":12959,"_119":12961},"Why My Delivery Promise is important",{"_55":12960},"cs20687f46b32557df","

A well-configured delivery promise profile helps you to:

provide clarity on delivery days and delivery times

meet customer expectations
prevent strikes
increase your conversion rate
increase your chances of winning the buy box

",{"_4593":12963},{"_4595":12964,"_53":12965,"_4598":118,"_4600":12967},"How it works",{"_55":12966},"cs4187ee3e11cad72c",[12968,12974,12980,12986],{"_4603":12969,"_53":12970,"_4607":12972,"_4609":12973},"In your seller account",{"_55":12971},"cs2917bf44557f9627","

Go to your seller account → Settings → Delivery Promise

",[],{"_4603":12975,"_53":12976,"_4607":12978,"_4609":12979},"Cut-off time",{"_55":12977},"cs47b6aa369021d7b9","

Set your cut-off time per day, meaning until what time you can still process orders for that day.

",[],{"_4603":12981,"_53":12982,"_4607":12984,"_4609":12985},"Link delivery promise profile",{"_55":12983},"cs05c07b0febc88702","

Important! Link your delivery promise to your items or item groups.

",[],{"_4603":12987,"_53":12988,"_4607":12990,"_4609":12991},"Realistic delivery times",{"_55":12989},"csad3af90e53daa106","

Make sure your delivery promise aligns well with your delivery practice.

",[],{"_324":12993},{"_27":118,"_53":12994,"_119":12996},{"_55":12995},"cs301802ea5dff42ea","

Tip: start with a portion of your items. When that goes well, expand to the rest of your items.

",{"_12998":12999},"usp_list",{"_27":13000,"_53":13001,"_13003":13004},"What does My Delivery Promise offer you?",{"_55":13002},"cs01762bb66561cbf1","usp",[13005,13014,13021,13029,13037,13045],{"_13006":13007,"_53":13008,"_119":13010,"_336":13011,"_340":13012},"usp_title","Trust",{"_55":13009},"cscc002d1c7372c606","You deliver on your promises, which builds customer trust","sparkle",{"_39":13013,"_37":38},{"_27":118,"_42":118},{"_13006":13015,"_53":13016,"_119":13018,"_336":21,"_340":13019},"Offers transparency",{"_55":13017},"csd3db469d4938ce71","Your customers know what to expect",{"_39":13020,"_37":38},{"_27":118,"_42":118},{"_13006":13022,"_53":13023,"_119":13025,"_336":13026,"_340":13027},"Satisfaction",{"_55":13024},"cs95919fba03364610","Fewer complaints and fewer strikes","HeartDefault",{"_39":13028,"_37":38},{"_27":118,"_42":118},{"_13006":13030,"_53":13031,"_119":13033,"_336":13034,"_340":13035},"Performance",{"_55":13032},"cs803fa4d930395b81","Improved performance score","trend_up",{"_39":13036,"_37":38},{"_27":118,"_42":118},{"_13006":13038,"_53":13039,"_119":13041,"_336":13042,"_340":13043},"Benefit in the buy box",{"_55":13040},"cs1f9c8e8345d506cf","Greater chance of winning the buy box","award",{"_39":13044,"_37":38},{"_27":118,"_42":118},{"_13006":13046,"_53":13047,"_119":13049,"_336":13050,"_340":13051},"Conversion",{"_55":13048},"cs62c5f5f7232e543c","Finally... More orders!","coin-card",{"_39":13052,"_37":38},{"_27":118,"_42":118},{"_330":13054},{"_27":13055,"_53":13056,"_119":13058,"_336":349,"_338":1196,"_340":13059},"Get started with My Delivery Promise!",{"_55":13057},"csb1d683106a85a4c6","

Start setting up your delivery promise profile today and benefit from more orders, fewer strikes, and a higher chance of winning the buy box.

",{"_39":13060,"_37":57},{"_27":12907,"_42":13061},"https://partner.bol.com/sdd/logistical-preferences/delivery-promise",{"_330":13063},{"_27":13064,"_53":13065,"_119":13067,"_336":337,"_338":5624,"_340":13068},"Are you working through an API or a third-party integrator?",{"_55":13066},"cs6f9ef47267382812","

Make sure to use ‘MijnLeverbelofte’ or ‘My_Delivery_Promise’ depending on your API version as the delivery promise setting within your integrator’s environment or source system. The delivery times configured in your seller account will then be automatically applied to your items.

",{"_39":13069,"_37":38},{"_27":118,"_42":118},{"_715":13071},{"_717":13072,"_53":13073,"_721":118,"_722":13075},"Frequently asked questions about My Delivery Promise",{"_55":13074},"cs52645ae809c94743",[13076,13083,13090,13098,13106,13114,13122,13130,13138,13146,13154,13162,13170],{"_725":13077},{"_727":13078,"_53":13081},[13079],{"_55":13080,"_105":731},"bltc022c303ac51c94d",{"_55":13082},"cs473df65b2a9d43c4",{"_725":13084},{"_727":13085,"_53":13088},[13086],{"_55":13087,"_105":731},"blt37fd58a7d7fbbde5",{"_55":13089},"csac3a30ed65b332dd",{"_852":13091},{"_854":13092,"_53":13093,"_858":13095,"_340":13096},"Who is My Delivery Promise for?",{"_55":13094},"csdc9fbe19c5272797","

For all partners who ship their orders (partially or entirely) themselves and want to accurately align their delivery time with their daily operations.

",{"_39":13097,"_37":38},{"_27":118,"_42":118},{"_852":13099},{"_854":13100,"_53":13101,"_858":13103,"_340":13104},"How do I set up My Delivery Promise?",{"_55":13102},"cs9dba6cd062193597","

In your seller account, go to Settings → Delivery Promise. Then, set your cut-off time per day, link your delivery promise profile to the correct items, and check if the set delivery time matches your logistical process.

",{"_39":13105,"_37":38},{"_27":118,"_42":118},{"_852":13107},{"_854":13108,"_53":13109,"_858":13111,"_340":13112},"Do I also need to link my delivery promise profile to items?",{"_55":13110},"cs7554525385a2f241","

Yes, that is very important. Only when you link your profile to items will the delivery promise become visible to your customers.

",{"_39":13113,"_37":38},{"_27":118,"_42":118},{"_852":13115},{"_854":13116,"_53":13117,"_858":13119,"_340":13120},"How quickly are changes to my Delivery Promise profile processed?",{"_55":13118},"csff40a4125bbeb10e","

Changes you save are implemented immediately. Customers will see the new information almost instantly.

",{"_39":13121,"_37":38},{"_27":118,"_42":118},{"_852":13123},{"_854":13124,"_53":13125,"_858":13127,"_340":13128},"Is the cut-off time only for ‘ordered before 12:00, delivered tomorrow’?",{"_55":13126},"cs9c311cbd79a90632","

No, not at all. You can set any cut-off time that suits your process: from 12:00 PM to, for example, 5:00 PM or even 10:00 PM.

",{"_39":13129,"_37":38},{"_27":118,"_42":118},{"_852":13131},{"_854":13132,"_53":13133,"_858":13135,"_340":13136},"Why doesn't my delivery time change after I set up My Delivery Promise?",{"_55":13134},"cs6f6081f75746d71f","

It's likely that your delivery promise profile is not yet linked to your items. Without that link, the old delivery time will remain visible. Only when you link your delivery promise profile to items will the delivery promise become visible to your customers.

",{"_39":13137,"_37":38},{"_27":118,"_42":118},{"_852":13139},{"_854":13140,"_53":13141,"_858":13143,"_340":13144},"What does My Delivery Promise offer me?",{"_55":13142},"cs8baf8325ce84dc6e","

A more accurate delivery promise leads to more customer trust, fewer strikes, higher conversion, a better performance score, and a greater chance of winning the buy box.

",{"_39":13145,"_37":38},{"_27":118,"_42":118},{"_852":13147},{"_854":13148,"_53":13149,"_858":13151,"_340":13152},"How does My Delivery Promise lead to fewer strikes?",{"_55":13150},"cs2f70455b0e89ead6","

Because your delivery promise better aligns with what you can actually deliver. This prevents you from promising a delivery that is too fast.

",{"_39":13153,"_37":38},{"_27":118,"_42":118},{"_852":13155},{"_854":13156,"_53":13157,"_858":13159,"_340":13160},"Is it bad if I deliver earlier than promised?",{"_55":13158},"cs7d72fd06feb73015","

Yes, that can lead to the same inconvenience as delivering late. Customers plan based on your delivery promise. Delivering earlier sounds positive, but can actually lead to frustration. The best approach is: deliver as promised.

",{"_39":13161,"_37":38},{"_27":118,"_42":118},{"_852":13163},{"_854":13164,"_53":13165,"_858":13167,"_340":13168},"Why do I need to link my delivery promise profile to my items?",{"_55":13166},"csa888477af202e556","

Because only then will the delivery promise you set become visible to your customers.

",{"_39":13169,"_37":38},{"_27":118,"_42":118},{"_852":13171},{"_854":13172,"_53":13173,"_858":13175,"_340":13176},"Can I also use My Delivery Promise for only a portion of my product range?",{"_55":13174},"cs8bbfeef62fbb40ec","

Yes, that is certainly possible. However, the more items you link, the greater the effect. Starting with a portion of your product range is a good start.

",{"_39":13177,"_37":38},{"_27":118,"_42":118},"Promise what you can truly deliver with My Delivery Promise",[],[13181,13182,13183,13185,13186,13188,13189,13190,13191],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},"sell",{"_125":136,"_127":10298},{"_125":139,"_127":13187},"netwerk_direct",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"set-my-delivery-promise","2026-03-20T15:21:56.919Z","/nl/cdp/stel-mijn-leverbelofte-in",{"_119":118,"_27":118},{"_162":13197,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:24.470Z",{"_55":13199},"cs3b1fc8e685f87085",[],[],"2025-11-20T15:49:36.932Z","2026-03-30T09:19:51.549Z",{},{"_162":13206,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.318Z",{"_105":232,"_55":13208,"_27":13209,"_102":13210,"_169":13310,"_120":14205,"_90":91,"_97":98,"_158":98,"_95":14206,"_156":14207,"_92":14208,"_88":368,"_94":38,"_160":14209},"bltaf78bbb8b5c7cb55","Verkoopprijzen",[13211],{"_105":240,"_55":13212,"_90":108,"_92":13213,"_94":38,"_88":110,"_95":13214,"_97":178,"_113":38,"_114":13215,"_246":13216,"_116":13292,"_208":13293,"_120":13294,"_122":13295,"_27":13304,"_154":13305,"_156":13306,"_158":200,"_39":13307,"_160":13308},"blt95ae171ae1ba4b13",{},"2026-01-12T10:21:55.624Z","On this page, we explain step by step how you can determine the optimal selling price for your items.",[13217,13261,13267,13275],{"_4593":13218},{"_4595":13219,"_53":13220,"_4598":118,"_4600":13222},"Determine your pricing approach",{"_55":13221},"cs3df39b8364b79bf7",[13223,13229,13249],{"_4603":13224,"_53":13225,"_4607":13227,"_4609":13228},"Make your costs transparent",{"_55":13226},"cs16e60caddc5cd316","

To establish a good pricing strategy, you first need a clear overview of your costs. These consist of:

Purchase price
Logistical costs
Average return and customer service costs
Commission
Overhead (office, personnel, etc.)

Return and customer service costs can sometimes be made transparent per item, but if you don't have enough data, you can also make an estimate at the product category and/or brand level. Retailers often account for the costs of shipping and processing returns, but there's also a portion of returns that cannot be re-added to stock and cannot be recycled/upcycled.

For overhead, it's sometimes included as a cost item and sometimes as a profit margin per item that needs to cover the total fixed costs.

Only when you have a clear view of all your costs can you effectively determine the best price to use for your items.

",[],{"_4603":13230,"_53":13231,"_4607":13233,"_4609":13234},"A. Make potential price points transparent",{"_55":13232},"cscffe849c64f96805","

Once you have mapped out your costs, you will look at the price you want to focus on. There are different price points you can aim for. We will go through the most important ones with you.

Market price

You can choose to aim for the best price in the market (even outside bol). In those cases, you focus on the market price. This will attract by far the most customers and allow you to achieve the most sales.

Fortunately, you don't have to figure out market prices all by yourself. bol determines this with its price star system. If you apply a 5-star price, you have the most competitive price in the market. With a 4-star price, you are competitively priced. In this case, your price is equal to the current market price of relevant competitors or the recommended retail price for this item.

Items priced at market price have several advantages:

More SEA advertising budget is paid by bol*
Your items can participate in Promotions via bol
The average conversion is the highest

*Read more about the advantages of price stars and the conditions

Buy box

If you cannot match the most competitive prices in the market, you can focus on getting the buy box. This is the first result shown when a customer searches for an item. In this case, you can try to get the buy box by setting the most competitive price on bol as your price point. Please note: in addition to price, other factors influence obtaining the buy box, such as delivery conditions and performance score.

Minimum 2-star price

If you can't match the most competitive prices on bol? Then at least ensure you apply a minimum 2-star price, so your item isn't taken offline. All prices below the 2-star threshold are not good enough to show to our customers.

Recommended retail price

Another price point you can focus on is the recommended retail price. For some items, there is a recommended retail price suggested by the supplier.

",[13235,13241],{"_324":13236},{"_27":13237,"_53":13238,"_119":13240},"2. B. Determine your minimum margin",{"_55":13239},"cs9b37af5a2ffcf32a","

Once you have a clear overview of your costs and know your minimum desired margin, you can determine the price point you want to aim for. In many cases, you determine your margin as a percentage of the selling price. If you use your own pricing software or a repricer, you often set a minimum margin. Up to that margin, you might follow the market price or the buy box price, for example.

In some cases, you might be willing to accept a lower or even negative margin, for example, if the item is often sold in larger quantities, if it's frequently sold with other items from your product range, or if you have too much stock of an item.

",{"_330":13242},{"_27":13243,"_53":13244,"_119":13246,"_336":349,"_338":339,"_340":13247},"Tip",{"_55":13245},"cs6ec925f3dc433274","

Keep in mind that traffic, conversion, and sales will generally be optimal if you follow the current market price. At bol, we represent this market price as a 4- or 5-star price.

",{"_39":13248,"_37":38},{"_27":118,"_42":118},{"_4603":13250,"_53":13251,"_4607":13253,"_4609":13254},"Refine your pricing strategy",{"_55":13252},"cs8e08cb356c29e604","

You now have the basics in order. If you want to go a step further, you can consider the following to further refine your pricing.

",[13255],{"_324":13256},{"_27":13257,"_53":13258,"_119":13260},"Use bol data",{"_55":13259},"csd41ab5a7d286d341","

Conversion insight

If an item has a high number of views but low sales, it might be a good idea to check if your price is too high. In the conversion analysis in your seller account, you can see, among other things, if your items have a good price star rating and high conversion. This allows you to investigate the effect of price stars on conversion and potentially choose to sharpen your price (further).

Commission discount

When making your costs transparent, you accounted for commission costs. However, you might receive a discount on commission costs, for example, reduced commission for competitively priced items or during promotions. Keep a close eye on commission discounts and consider them when calculating your costs. In your seller account, you'll find the items that receive commission discounts.

Use your own data

Price sensitivity

Price sensitivity refers to the relationship between the number of sales and the price. High price sensitivity means that a price adjustment will have (significant) consequences for the number of sales.

Generally, based on experience, you can estimate price sensitivity per product category or brand. In that case, for example, you can price items with high price sensitivity more competitively and accept a lower profit margin. Conversely, for items with low price sensitivity, you can achieve a higher margin.

Available stock

A large stock entails significant costs. This can be an argument to perhaps lower your prices, so you sell more and have less stock remaining. This can lead to cost savings on capital costs, storage costs, and potential depreciation of your items.

Competitor insights

Keep a close eye on the competition for your product range. And decide how you will deal with it. Do you want to match competitor prices? And in which cases yes, and in which cases no? Suppose a competitor had an exceptionally good purchase deal and is offering items at an extremely low price. Then it might be a choice to wait until that product range is sold out instead of matching a price that is too low and makes your margin insufficient.

",{"_324":13262},{"_27":13263,"_53":13264,"_119":13266},"Automating your pricing approach with a repricer",{"_55":13265},"cse74a6798a100ce0c","

As you can see, there are many elements to consider when determining your price. To do this effectively, you need to gather and keep many insights up-to-date, which can be very time-consuming. A repricer can help you monitor market prices, automatically adjust prices accordingly, and implement your chosen pricing approach. This saves you time and energy and ensures your prices are always current.

",{"_4412":13268},{"_340":13269,"_53":13273},{"_39":13270,"_37":57},{"_27":13271,"_42":13272},"Read more about repricers","https://partnerplatform.bol.com/en/services/connect-your-webshop-and-automate-sales-prices/",{"_55":13274},"cs37aad6358fd33b4e",{"_4238":13276},{"_27":118,"_53":13277,"_119":118,"_4242":38,"_4238":-5,"_4243":13279,"_4247":118,"_4248":38,"_4249":13282},{"_55":13278},"cs1d367318eca751e5",{"_27":13280,"_42":13281},"Webinar Tips & tricks for improving your pricing approach","https://youtu.be/3fgo2cvf8T8",{"_55":13283,"_88":698,"_195":699,"_27":13284,"_97":701,"_158":701,"_95":13285,"_156":13285,"_187":188,"_191":13286,"_193":13284,"_92":13287,"_185":38,"_120":13288,"_160":13289,"_39":13291},"blt994ed22e79e7b951","Afbeelding-webinar.jpg","2025-11-13T12:21:27.274Z","69536",{},[],{"_162":13290,"_164":701,"_165":166,"_90":108},"2026-01-12T10:34:00.686Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt994ed22e79e7b951/6915cd473f61831dedba13ca/Afbeelding-webinar.jpg",{"_27":118,"_119":118},"Learn step-by-step how to set the optimal selling price for your items",[],[13296,13297,13298,13299,13300,13301,13302,13303],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-prices","Selling prices","2026-01-22T14:32:02.529Z","/en/idp/selling-prices",{"_162":13309,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.545Z",[13311,13364,13479,13563,13624,13716,13786,13903],{"_102":13312,"_53":13361,"_169":13363},[13313],{"_105":240,"_55":7960,"_90":108,"_92":13314,"_94":38,"_88":184,"_95":7962,"_97":178,"_113":38,"_114":7963,"_246":13315,"_116":13349,"_208":8032,"_120":13350,"_122":13351,"_27":8043,"_154":8044,"_156":8045,"_158":200,"_39":8046,"_160":13360},{},[13316,13319,13327,13330,13333,13336,13343,13346],{"_315":13317},{"_317":7967,"_53":13318,"_321":4238},{"_55":7969},{"_4238":13320},{"_27":118,"_53":13321,"_119":118,"_4242":38,"_4238":-5,"_4243":13322,"_4247":118,"_4248":38,"_4249":13323},{"_55":7973},{"_27":7975,"_42":7976},{"_55":7978,"_88":698,"_195":699,"_27":7979,"_97":701,"_158":701,"_95":7980,"_156":7980,"_187":4254,"_191":7981,"_193":7979,"_92":13324,"_185":38,"_120":13325,"_160":13326,"_39":7986},{},[],{"_162":7985,"_164":701,"_165":166,"_90":108},{"_315":13328},{"_317":7989,"_53":13329,"_321":7992},{"_55":7991},{"_324":13331},{"_27":7989,"_53":13332,"_119":7997},{"_55":7996},{"_324":13334},{"_27":8000,"_53":13335,"_119":8003},{"_55":8002},{"_359":13337},{"_27":8006,"_53":13338,"_119":118,"_364":38,"_365":13339,"_382":8019},{"_55":8008},{"_55":8010,"_88":698,"_195":699,"_27":8011,"_97":701,"_158":701,"_95":8012,"_156":8012,"_187":370,"_191":8013,"_193":8011,"_92":13340,"_185":38,"_120":13341,"_160":13342,"_39":8018},{},[],{"_162":8017,"_164":701,"_165":166,"_90":108},{"_315":13344},{"_317":8022,"_53":13345,"_321":8025},{"_55":8024},{"_324":13347},{"_27":8022,"_53":13348,"_119":8030},{"_55":8029},{"_27":118,"_119":118},[],[13352,13353,13354,13355,13356,13357,13358,13359],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_162":8048,"_164":98,"_165":166,"_90":108},{"_55":13362},"cs91331306b27aa7d3",[],{"_102":13365,"_53":13476,"_169":13478},[13366],{"_105":240,"_55":13367,"_90":108,"_92":13368,"_94":38,"_88":184,"_95":13369,"_97":178,"_113":38,"_114":13370,"_246":13371,"_116":13459,"_208":118,"_120":13460,"_122":13461,"_27":13470,"_154":13471,"_156":13472,"_158":701,"_39":13473,"_160":13474},"blt833e6fe175fa76c1",{},"2026-01-21T16:14:54.610Z","On this page, you will find information about adjusting prices.",[13372,13378,13383,13402,13407,13427,13433,13438,13444,13449,13454],{"_315":13373},{"_317":13374,"_53":13375,"_321":13377},"Adjusting the price per item",{"_55":13376},"cs7a0f54095b2053b3","price-per-item",{"_324":13379},{"_27":13374,"_53":13380,"_119":13382},{"_55":13381},"cs34a9be581da1922c","

Navigate to the item overview in your seller account. Hover over the price and click the pencil icon to adjust it

",{"_7800":13384},{"_27":118,"_53":13385,"_119":118,"_181":13387},{"_55":13386},"cs0c990a73863aa15a",[13388],{"_181":13389,"_53":13399,"_204":13401,"_7819":118},{"_55":13390,"_88":698,"_195":699,"_27":13391,"_97":701,"_158":701,"_95":13392,"_156":13392,"_187":188,"_191":13393,"_193":13391,"_92":13394,"_185":38,"_120":13395,"_160":13396,"_39":13398},"bltc39ef0775e373bb2","Prijs-invoeren.jpg","2025-11-24T13:41:31.939Z","14453",{},[],{"_162":13397,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:13.439Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc39ef0775e373bb2/6924608c294e252db98a76e1/Prijs-invoeren.jpg",{"_55":13400},"cs7a7eef0a9d8adfed","Enter price",{"_324":13403},{"_27":118,"_53":13404,"_119":13406},{"_55":13405},"cs46c96524b2916c90","A pop-up window will appear where you can enter and save your new price.",{"_7800":13408},{"_27":118,"_53":13409,"_119":118,"_181":13411},{"_55":13410},"csfb0bf7c353f4b9a3",[13412],{"_181":13413,"_53":13424,"_204":13426,"_7819":118},{"_55":13414,"_88":2182,"_185":38,"_92":13415,"_187":188,"_95":13416,"_97":701,"_373":118,"_191":13417,"_193":13418,"_195":699,"_120":13419,"_27":13418,"_156":13420,"_158":701,"_160":13421,"_39":13423},"blt088cbc71da63336d",{},"2025-11-24T13:41:28.763Z","16008","Prijs-wijzigen.jpg",[],"2026-03-03T10:14:03.001Z",{"_162":13422,"_164":701,"_165":166,"_90":108},"2026-03-03T10:14:19.649Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt088cbc71da63336d/69a6b46b4599dd15d4608b41/Prijs-wijzigen.jpg",{"_55":13425},"cs81c1801987498ad9","Change price",{"_315":13428},{"_317":13429,"_53":13430,"_321":13432},"Adjusting prices for multiple items",{"_55":13431},"cs31171654da3a6c81","price-multiple-items",{"_324":13434},{"_27":13429,"_53":13435,"_119":13437},{"_55":13436},"cs5622bff2ce80dbc1","

To adjust prices for multiple items, or in bulk, you can use 2 options:

The bulk tool via 'Items' > 'Add items in bulk'. You can find the exact steps here.
If you prefer working with Excel, you can adjust your prices via 'Items' > 'Manage offers via Excel'. You can find the exact steps here.

",{"_315":13439},{"_317":13440,"_53":13441,"_321":13443},"Changing prices via the API",{"_55":13442},"csdeb2a2d6bb076d8a","price-change-api",{"_324":13445},{"_27":13440,"_53":13446,"_119":13448},{"_55":13447},"cs566f46d56e882acd","

Do you use an API connection? Then it's possible to adjust your price there. Explanations can be found on this page.

",{"_315":13450},{"_317":12626,"_53":13451,"_321":13453},{"_55":13452},"csee848c3f508f8114","processing-time",{"_324":13455},{"_27":12626,"_53":13456,"_119":13458},{"_55":13457},"csd723861c7a31af43","

A price adjustment is processed within 15 minutes and will then be visible for your item on the website. If this period has passed for your change and it's still not correct, please contact Partnerservice.

",{"_27":118,"_119":118},[],[13462,13463,13464,13465,13466,13467,13468,13469],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"price-adjustment","Adjusting prices","2026-01-21T17:01:53.745Z","/en/idp/price-adjustment",{"_162":13475,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.622Z",{"_55":13477},"csa065ebefa549becc",[],{"_102":13480,"_53":13560,"_169":13562},[13481],{"_105":240,"_55":13482,"_90":108,"_88":110,"_92":13483,"_94":38,"_95":13484,"_97":178,"_113":38,"_114":13485,"_246":13486,"_116":13544,"_208":118,"_120":13545,"_122":13546,"_27":13509,"_154":13555,"_156":13556,"_158":98,"_39":13557,"_160":13558},"blt9903627bb0ab9955",{},"2026-01-12T13:53:34.810Z","On this page, read all about including shipping costs in the selling price. ",[13487,13493,13498,13505,13510],{"_315":13488},{"_317":13489,"_53":13490,"_321":13492},"Including shipping costs in the selling price",{"_55":13491},"cs0e51adcb88cc0888","shipping-costs-in-selling-price",{"_324":13494},{"_27":13489,"_53":13495,"_119":13497},{"_55":13496},"cs7dda8067b69f8778","

Your selling price, visible on bol, includes shipping costs. Do you want to charge shipping costs to the customer? Then you must include these in your selling price yourself. It is therefore not possible to show your shipping costs separately from the item price on the product page or at checkout.

Example calculation: you want to offer a kettle for 30 euros. Your shipping label costs 4.50 euros. You can offer this item (provided your price complies with the price policy) for 34.50 euros.

Shipping costs are part of the relevant market price. When you add the selling price and shipping costs together, you get the relevant market price. We also look at shipping costs from competitors. What these shipping costs are depends on the price of the item.

Items under €25: we calculate with a minimum of €2.99 and a maximum of €7 shipping costs.
Items between €25 and €100: we calculate with the maximum shipping costs of €7.
Items above €100: shipping costs are fully included.

",{"_330":13499},{"_27":5064,"_53":13500,"_119":13502,"_336":4326,"_338":339,"_340":13503},{"_55":13501},"csf3f9325418e08794","

It is not allowed to charge the customer for shipping costs afterwards.

",{"_39":13504,"_37":38},{"_27":118,"_42":118},{"_315":13506},{"_317":718,"_53":13507,"_321":13509},{"_55":13508},"csc9e2f79435683b75","shipping-costs",{"_715":13511},{"_717":13512,"_53":13513,"_721":118,"_722":13515},"Frequently asked questions about shipping costs",{"_55":13514},"csf996f4077ced01a3",[13516,13523,13530,13537],{"_725":13517},{"_727":13518,"_53":13521},[13519],{"_55":13520,"_105":731},"bltca2e691ef1bdb7e9",{"_55":13522},"cs2e371da688d651fd",{"_725":13524},{"_727":13525,"_53":13528},[13526],{"_55":13527,"_105":731},"blt8d4e5b32e5f4457b",{"_55":13529},"cs057cd0f1c3977f2b",{"_725":13531},{"_727":13532,"_53":13535},[13533],{"_55":13534,"_105":731},"blt4e40977d2ab96418",{"_55":13536},"csb332cddcf578abd7",{"_725":13538},{"_727":13539,"_53":13542},[13540],{"_55":13541,"_105":731},"blt1e70e03b2ec1d47a",{"_55":13543},"csbba91437268f61c1",{"_27":118,"_119":118},[],[13547,13548,13549,13550,13551,13552,13553,13554],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Shipping costs","2026-03-18T08:06:20.865Z","/en/idp/shipping-costs",{"_162":13559,"_164":98,"_165":166,"_90":108},"2026-03-18T08:06:23.888Z",{"_55":13561},"cs2e8dd35d42c2bafb",[],{"_102":13564,"_53":13621,"_169":13623},[13565],{"_105":240,"_55":13566,"_90":108,"_92":13567,"_94":38,"_88":184,"_95":13568,"_97":178,"_113":38,"_114":13569,"_246":13570,"_116":13604,"_208":118,"_120":13605,"_122":13606,"_27":13615,"_154":13616,"_156":13617,"_158":701,"_39":13618,"_160":13619},"blt4f693d37ae91f343",{},"2026-01-21T16:15:26.285Z","Successfully selling via bol depends on the price you set. Do you offer a competitive price? Then your item will end up in the shopping cart faster. Do you set a (too) high price? This will damage customer trust. To prevent this, we are happy to help you determine a good price. ",[13571,13577,13582,13588,13594],{"_315":13572},{"_317":13573,"_53":13574,"_321":13576},"How to analyze your prices",{"_55":13575},"cs671f31dc3c968ce6","analyze-your-prices",{"_324":13578},{"_27":13573,"_53":13579,"_119":13581},{"_55":13580},"cscedef7f0b641a271","

In your seller account\n
In the item details of your item(s) in your seller account, you can find both the Price Comparator and the Price Calculator. You can access the item details by clicking on the desired item under ‘My items’.

Price Comparator\n
To help you determine if your price is competitive, we provide insight into the prices of other relevant partners. This applies to partners via bol, and also to relevant partners outside bol. You can see who other relevant partners are and what price they offer. You can also see at a glance who has the buy box on bol and how much difference there is in euros.
Price Calculator\n
A price reduction does not always have to mean the same reduction in margin. In the Price Calculator, you can experiment with your price and see what effect the price reduction has on your VAT rate, bol costs, and your final margin. The price you see here always refers to the current selling price as listed on bol. So, if you have set a temporary selling price, you will see it reflected in your Price Calculator.

Via the API\n
Here, you can identify overpriced items per item via the ‘Offer list’ by the error code ‘PRICE_NOT_COMPETITIVE’ and the remark ‘Price too high’. As soon as you adjust the price, the notification disappears. Whether prices are too high depends on the Relevant Market Price (RMP). You can find more information about this below and in article 3.5 of the conditions of use.

",{"_315":13583},{"_317":13584,"_53":13585,"_321":13587},"How to estimate sales volume",{"_55":13586},"cs854abae86efe03d7","estimate-sales",{"_324":13589},{"_27":13590,"_53":13591,"_119":13593},"Sales analysis",{"_55":13592},"cs7e123e8513faa31a","

This is an estimate of the expected sales of the item on the bol platform. The sales forecast shows the expected customer demand for the item on bol, regardless of which partner has the buy box. Do you want to know how many units of an item you are expected to sell in the next 28 days? Read more about sales analysis in your seller account here.

",{"_330":13595},{"_27":13596,"_53":13597,"_119":13599,"_336":349,"_338":339,"_340":13600},"Need help selling via bol?",{"_55":13598},"cs0f7c7254da50e2cb","

We are happy to help you choose a marketing agency that can best support you. See which agency suits your business and specific needs. You can find them all listed here.

",{"_39":13601,"_37":57},{"_27":13602,"_42":13603},"Advice from marketing agencies","https://partnerplatform.bol.com/en/services/help-with-entrepreneurship/",{"_27":118,"_119":118},[],[13607,13608,13609,13610,13611,13612,13613,13614],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"price-analysis","Analyze Prices","2026-01-21T17:02:53.209Z","/en/idp/price-analysis",{"_162":13620,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.559Z",{"_55":13622},"csa6f25b1579a311c4",[],{"_102":13625,"_53":13713,"_169":13715},[13626],{"_105":240,"_55":13627,"_90":108,"_92":13628,"_94":38,"_88":110,"_95":13629,"_97":178,"_113":38,"_114":13630,"_246":13631,"_116":13697,"_120":13698,"_122":13699,"_27":13637,"_154":13708,"_156":13709,"_158":701,"_39":13710,"_208":118,"_160":13711},"bltbb548c11d18c6f00",{},"2025-11-26T10:26:27.807Z","Your items via bol receive a score in the form of price stars. We look at the relevant market price for this. What do the number of stars mean, what are the benefits, and how can you achieve a higher score?",[13632,13638,13643,13649,13654,13660,13665,13681,13686,13692],{"_315":13633},{"_317":13634,"_53":13635,"_321":13637},"Why price stars?",{"_55":13636},"cscc51a048b9cc9dec","price-stars",{"_324":13639},{"_27":13634,"_53":13640,"_119":13642},{"_55":13641},"cs4610f92555c8be3e","

By comparing prices with other market prices, we ensure that our customers see a fair price. And that's important to us. We compare prices not only via bol, but also elsewhere. Price stars indicate how competitive an item's price is compared to the prices of other providers. The more price stars, the more competitive the price.

",{"_315":13644},{"_317":13645,"_53":13646,"_321":13648},"Where can I find my price stars?",{"_55":13647},"cs9a7ccc300490ac98","where-can-i-find-price-stars",{"_324":13650},{"_27":13645,"_53":13651,"_119":13653},{"_55":13652},"csf93425c43d575f53","

You can see your price stars in the item overview in your seller account. Or you can retrieve the price stars in the API. If you have 4 price stars, you're generally doing well. The score does not apply to one specific price, but to a price level. Different prices at the same level can therefore have the same number of price stars. Some items do not receive a price star. For example, because competitor information is missing or other price information is absent.

",{"_315":13655},{"_317":13656,"_53":13657,"_321":13659},"Benefits of a price star",{"_55":13658},"cs2cc286149779f6e0","benefits-of-a-price-star",{"_324":13661},{"_27":13656,"_53":13662,"_119":13664},{"_55":13663},"cseb730936bf960a40","

The higher the price star, the more benefits you get in the market, and from us. The more competitive your price in the market, the sooner people will buy your item. You'll quickly notice more visitors to your webshop, a higher ranking in search results, and more clicks on your item. This leads to higher conversion. But we also want to reward good prices. That's why items with a certain price star receive certain benefits.

",{"_359":13666},{"_27":13667,"_53":13668,"_119":118,"_364":38,"_365":13670,"_382":13680},"Price star benefits",{"_55":13669},"cs83d76594fdaff0ff",{"_55":13671,"_88":698,"_195":699,"_27":13672,"_97":701,"_158":701,"_95":13673,"_156":13673,"_187":370,"_191":13674,"_193":13672,"_92":13675,"_185":38,"_120":13676,"_160":13677,"_39":13679},"blt4c4d7a9ec7d2f8c5","Price-stars.xlsx","2026-01-21T17:04:54.826Z","10234",{},[],{"_162":13678,"_164":701,"_165":166,"_90":108},"2026-01-21T17:06:07.198Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4c4d7a9ec7d2f8c5/697107361ac97b4d202d6da5/Price-stars.xlsx","*Your item qualifies for this benefit. However, it's not a guarantee that you will actually receive this benefit. You can find more information below.",{"_324":13682},{"_27":118,"_53":13683,"_119":13685},{"_55":13684},"cs9e2d10d32fc06a09","

SEA (Search Engine Advertising) budget
bol has ongoing advertising campaigns with Google Ads. We advertise here for items from bol and partners. If your item has at least 3 price stars, it qualifies for SEA budget. There isn't always budget for every category or search term, but if there is budget (again), your item automatically benefits from it.

Participating in promotions
You don't pay anything extra when participating in bol promotions, but there are conditions. To participate, you must have at least 1 item among the selected items for the campaign. We make that selection based on several quality requirements. These include historical and current revenue and sales, review scores, and how often an item has been viewed. We always try to make a selection of items that are relevant to our customers.
Read more about promotions via bol

Price stars and product bundles

Do you want to offer a product bundle that is more expensive than a standard item? If the EAN of your bundle is the same as the standard item, we cannot distinguish between the items. We assess the price of your bundles the same way as other items. It doesn't matter if they are new or second-hand.

",{"_315":13687},{"_317":13688,"_53":13689,"_321":13691},"Automating your prices",{"_55":13690},"csf39be8c94a40ca81","automating-your-prices",{"_324":13693},{"_27":13688,"_53":13694,"_119":13696},{"_55":13695},"csb887a4c037689054","

Always have the right price for your items and save time? Via the API, you can easily automate your prices and price stars. Need help? There are several ecosystem partners that automatically adjust your prices based on the price stars. The system they use for this is called a repricer. This way, you always benefit from the price stars.

Are your items competitively priced? Then increase your online visibility with sponsored products.",{"_27":118,"_119":118},[],[13700,13701,13702,13703,13704,13705,13706,13707],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Price Stars","2026-01-21T17:06:01.421Z","/en/idp/price-stars",{"_162":13712,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.592Z",{"_55":13714},"cs6c13bb7667e4312c",[],{"_102":13717,"_53":13783,"_169":13785},[13718],{"_105":240,"_55":13719,"_90":108,"_92":13720,"_94":38,"_88":243,"_95":13721,"_97":178,"_113":38,"_114":13722,"_246":13723,"_116":13767,"_208":118,"_120":13768,"_122":13769,"_27":13778,"_154":13732,"_156":13779,"_158":701,"_39":13780,"_160":13781},"blt1135ebeffa59afa8",{},"2026-01-27T09:18:44.884Z","On this page, you will find all the information about setting a temporary selling price for your items.",[13724,13730,13736,13742,13748,13754,13760],{"_315":13725},{"_317":13726,"_53":13727,"_321":13729},"Set temporary selling price",{"_55":13728},"cs34b244e50a2df030","setup",{"_324":13731},{"_27":13732,"_53":13733,"_119":13735},"Temporary selling price",{"_55":13734},"cs33a6c7a090b12adc","

Would you like to offer an item temporarily at a different price? It's very simple. You can set a temporary selling price without having to manually change it back to the normal selling price. This happens automatically on the date you set. This way, you can be sure that you always apply the correct price on the shopping platform.

",{"_324":13737},{"_27":13738,"_53":13739,"_119":13741},"Easily set your temporary selling price",{"_55":13740},"cs528fa1e401f7c9d2","

You can easily set a temporary selling price in your seller account. To do this, click on the title of the desired item or on ‘View item’. Then click on ‘Temporary selling price’ under the ‘Selling price’ section. Here, you enter the desired selling price and the start and end dates. Don't forget to click ‘Save changes’ afterwards.

",{"_324":13743},{"_27":13744,"_53":13745,"_119":13747},"Which price takes precedence, the normal or temporary one?",{"_55":13746},"csf06c912fde3712c8","

If you have set a temporary selling price, this is the price that will be visible on the shopping platform. The temporary selling price always takes precedence, even if it is higher than the normal selling price. If you have an active temporary price, you can still adjust the standard price so that your price is updated to the correct selling price after the temporary selling price period ends.

",{"_315":13749},{"_317":13750,"_53":13751,"_321":13753},"Remove temporary selling price",{"_55":13752},"csbf6d50b591d2bfa0","remove",{"_324":13755},{"_27":13756,"_53":13757,"_119":13759},"Remove a temporary selling price",{"_55":13758},"cs5cca7540f8ba3975","

Do you want your temporary selling price to end earlier than the specified date? You can. You can easily remove the temporary selling price by clicking on the trash can icon next to it. You do this on the same page where you set it up.

",{"_330":13761},{"_27":5064,"_53":13762,"_119":13764,"_336":4326,"_338":339,"_340":13765},{"_55":13763},"cs208ef96eb873f7be","

We sometimes get asked if it's possible to set a temporary selling price via the API. This is not yet possible. If you have set a temporary selling price and then send a price update for the item via the API, this price will not be applied. The temporary selling price will take precedence.

",{"_39":13766,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[13770,13771,13772,13773,13774,13775,13776,13777],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":4379},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"temporary-selling-price","2026-01-27T09:24:48.879Z","/en/idp/temporary-selling-price",{"_162":13782,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:59.605Z",{"_55":13784},"cs43b30c467dc3d6ed",[],{"_102":13787,"_53":13900,"_169":13902},[13788],{"_105":12902,"_55":13789,"_88":110,"_90":108,"_92":13790,"_94":38,"_12905":13791,"_95":13810,"_97":178,"_113":38,"_246":13811,"_116":13881,"_208":13883,"_120":13884,"_122":13885,"_27":13895,"_156":13896,"_158":98,"_39":13897,"_160":13898},"bltdf6eb50531a25cab",{},{"_154":13792,"_114":13793,"_12909":12910,"_181":13794,"_204":13807,"_338":339,"_340":13808},"Discover volume discount","Do you want to sell more items per order and save on costs at the same time? With volume discount, you encourage customers to buy multiple items at once. This means more sales for you and benefits for your customers—a win-win!",{"_55":13795,"_88":243,"_185":38,"_92":13796,"_187":188,"_95":13797,"_97":190,"_191":13798,"_193":13799,"_195":196,"_120":13800,"_27":13802,"_156":13803,"_158":200,"_160":13804,"_39":13806},"blt50ca920011976188",{},"2025-09-15T14:19:06.629Z","22442081","2024_Q4_b2b_layer3_shampoo_testshoot.jpg",[128,13801,140,8971],"volumekorting","EVB-Shampoo-Volumekorting-Assortiment","2026-02-09T19:45:02.432Z",{"_162":13805,"_164":200,"_165":166,"_90":108},"2026-02-09T19:45:06.094Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt50ca920011976188/68c8205a8deefd089117fdbf/2024_Q4_b2b_layer3_shampoo_testshoot.jpg","Shampoo bottles on a pedestal.",{"_39":13809,"_37":38},{"_27":118,"_42":118},"2026-01-29T13:01:47.524Z",[13812,13848,13869,13875],{"_12998":13813},{"_27":13814,"_53":13815,"_13003":13817},"The benefits of volume discount",{"_55":13816},"cs7324267243eecd4e",[13818,13825,13833,13840],{"_13006":13819,"_53":13820,"_119":13822,"_336":13050,"_340":13823},"More sales",{"_55":13821},"csc1ca0942d12d3362","You receive larger orders, leading to more sales",{"_39":13824,"_37":38},{"_27":118,"_42":118},{"_13006":13826,"_53":13827,"_119":13829,"_336":13830,"_340":13831},"Lower costs",{"_55":13828},"csabffec8203006346","Through more efficient shipping","trend_down",{"_39":13832,"_37":38},{"_27":118,"_42":118},{"_13006":13834,"_53":13835,"_119":13837,"_336":13011,"_340":13838},"No extra costs",{"_55":13836},"cs28f20837b7a0c562","You can participate in volume discount for free",{"_39":13839,"_37":38},{"_27":118,"_42":118},{"_13006":13841,"_53":13842,"_119":13844,"_336":13845,"_340":13846},"Full control",{"_55":13843},"csd28e9bc6279965c5","You can set up the volume discount yourself in your seller account","message_smiley",{"_39":13847,"_37":38},{"_27":118,"_42":118},{"_7800":13849},{"_27":13850,"_53":13851,"_119":13853,"_181":13854},"Why choose volume discount?",{"_55":13852},"cs31f54374388ce84e","

Volume discount encourages customers to buy larger quantities per order. This not only leads to higher sales, but also helps you save on costs like shipping per item. See an example below; with the following volume discount, the customer receives:

46% discount when purchasing 6 items
30% discount when purchasing 3 items
21% discount when purchasing 2 items

These combinations are called bundles.

",[13855],{"_181":13856,"_53":13866,"_204":13868,"_7819":118},{"_55":13857,"_88":698,"_27":13858,"_195":699,"_97":5043,"_158":5043,"_95":13859,"_156":13859,"_187":188,"_191":13860,"_193":13858,"_92":13861,"_185":38,"_120":13862,"_160":13863,"_39":13865},"blt4057233f57696147","Fudge.jpg","2025-11-27T15:05:52.888Z","71321",{},[],{"_162":13864,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:13.231Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4057233f57696147/692868d0cceca33b9239a81b/Fudge.jpg",{"_55":13867},"cs47c101464305ba67","Example of a bundle.",{"_324":13870},{"_27":13871,"_53":13872,"_119":13874},"Calculate if volume discount is for you",{"_55":13873},"cs5cd0e081d97cbc24","Volume discount is an effective way to encourage customers to buy more in one order. Besides increasing sales, this also leads to cost savings, for example, by reducing shipping costs per item sold.",{"_324":13876},{"_27":13877,"_53":13878,"_119":13880},"Ready to get started?",{"_55":13879},"cs53d46bdf1c6f4a55","

You can easily set up volume discount via your seller account:

Go to ‘My items’ in your seller account.
Check for which items volume discount is active.
Turn volume discount on or off for specific items.

More info about setting up volume discount can be found here.

Do you want to set up volume discount via the API? View all details on this API page.

",{"_27":13882,"_119":118},"Volume discount","Discover how volume discount leads to more sales and lower costs",[],[13886,13887,13888,13889,13890,13891,13892,13893,13894],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":13801},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"volume-discount","2026-03-05T09:53:21.925Z","/en/cdp/volume-discount",{"_162":13899,"_164":98,"_165":166,"_90":108},"2026-03-05T09:53:26.286Z",{"_55":13901},"csaa4731f4b2cd8df9",[],{"_102":13904,"_53":14202,"_169":14204},[13905],{"_105":240,"_55":13906,"_88":110,"_90":108,"_92":13907,"_94":38,"_95":13908,"_97":178,"_113":38,"_114":13909,"_246":13910,"_116":14185,"_208":118,"_120":14186,"_122":14187,"_27":14196,"_154":14197,"_156":14198,"_158":98,"_39":14199,"_160":14200},"bltc71bcdf403d7a0d3",{},"2026-01-27T12:43:56.021Z","With volume discount, you offer the customer a discount when purchasing multiple items in one order. This generates more sales for you, as you sell more items per order while costs are reduced. On this page, you can read more about how to set up volume discount. ",[13911,13917,13923,13942,14047,14053,14059,14065,14070,14076,14082,14096,14102,14112,14116],{"_315":13912},{"_317":13913,"_53":13914,"_321":13916},"Set up via seller account",{"_55":13915},"csb3007571473e0072","via-seller-account",{"_324":13918},{"_27":13919,"_53":13920,"_119":13922},"Set up volume discount yourself via your seller account",{"_55":13921},"cs88a18718c63058e8","

In your seller account, on the 'My items' screen, you can see for which items you have volume discount enabled. You can also turn volume discount on and off for items here yourself. Below you will find a step-by-step guide.

",{"_7800":13924},{"_27":118,"_53":13925,"_119":118,"_181":13927},{"_55":13926},"csbf522b381b7e52e8",[13928],{"_181":13929,"_53":13940,"_204":13882,"_7819":118},{"_55":13930,"_88":243,"_185":38,"_92":13931,"_187":188,"_95":13932,"_97":701,"_373":118,"_191":13933,"_193":13934,"_195":699,"_120":13935,"_27":13934,"_156":13936,"_158":701,"_160":13937,"_39":13939},"bltc8341f4ab6230cb9",{},"2025-11-26T17:06:41.848Z","18181","Volume-discount-on.jpg",[],"2026-03-03T08:58:37.617Z",{"_162":13938,"_164":701,"_165":166,"_90":108},"2026-03-03T08:58:40.546Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc8341f4ab6230cb9/6978ba9e12384d3704f151e5/Volume-discount-on.jpg",{"_55":13941},"cs314a1370c6b1f13e",{"_4593":13943},{"_4595":13919,"_53":13944,"_4598":118,"_4600":13946},{"_55":13945},"cs9039c8c0e49344f4",[13947,13968,13974,13995,14017,14023,14029,14035,14041],{"_4603":13948,"_53":13949,"_4607":13951,"_4609":13952},"Go to 'My items'",{"_55":13950},"cs471bb8ab0a5d9865","In your seller account, click 'Items' at the top, then choose 'My items'.",[13953],{"_181":13954},{"_181":13955,"_53":13965,"_204":13967,"_7819":118},{"_55":13956,"_88":698,"_195":699,"_27":13957,"_97":701,"_158":701,"_95":13958,"_156":13958,"_187":188,"_191":13959,"_193":13957,"_92":13960,"_185":38,"_120":13961,"_160":13962,"_39":13964},"bltcc8eb149fdeec5b2","Mijn-artikelen-222x300.jpg","2025-11-26T17:07:37.645Z","12194",{},[],{"_162":13963,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:06.839Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcc8eb149fdeec5b2/692733d9d3d2e24b17aa2119/Mijn-artikelen-222x300.jpg",{"_55":13966},"cse4e9ee40b6c4817a","My items",{"_4603":13969,"_53":13970,"_4607":13972,"_4609":13973},"Click on the item",{"_55":13971},"cs577651b3bcd5d3ca","Search for or click on the item for which you want to manage volume discount.",[],{"_4603":13975,"_53":13976,"_4607":13978,"_4609":13979},"Add volume discount",{"_55":13977},"cs1cfdb70a34f70382","Click on the item to go to the 'item detail' page.\n
Scroll down, at the bottom of the page you will see the Volume discount option, click the plus sign to add Volume discount.",[13980],{"_181":13981},{"_181":13982,"_53":13993,"_204":13975,"_7819":118},{"_55":13983,"_88":2182,"_185":38,"_92":13984,"_187":188,"_95":13985,"_97":701,"_373":118,"_191":13986,"_193":13987,"_195":699,"_120":13988,"_27":13987,"_156":13989,"_158":701,"_160":13990,"_39":13992},"blt2fd3e4bd04d5daf7",{},"2025-11-26T17:08:32.789Z","4376","Add-volume-discount.jpg",[],"2026-03-03T10:20:31.444Z",{"_162":13991,"_164":701,"_165":166,"_90":108},"2026-03-03T10:20:34.600Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2fd3e4bd04d5daf7/69a6b5ef0015819c89d3bf5d/Add-volume-discount.jpg",{"_55":13994},"csdfc4a3f45c1a568f",{"_4603":13996,"_53":13997,"_4607":13999,"_4609":14000},"Enter bundle specifications",{"_55":13998},"cs05464782ac7d21ae","

Enter the bundle specifications here. You can set:

Quantity\n
How many items does the customer need to buy to get a discount?

Discount

What is the discount percentage compared to the single-item price.

Price per item\n
The price per item that applies to the specified quantity.

",[14001],{"_181":14002},{"_181":14003,"_53":14014,"_204":14016,"_7819":118},{"_55":14004,"_88":2182,"_185":38,"_92":14005,"_187":188,"_95":14006,"_97":701,"_373":118,"_191":14007,"_193":14008,"_195":699,"_120":14009,"_27":14008,"_156":14010,"_158":701,"_160":14011,"_39":14013},"blt18679dd30d0fa4aa",{},"2025-11-26T17:09:31.936Z","9567","Geef-bundelspecificaties-in.jpg",[],"2026-03-03T12:58:12.750Z",{"_162":14012,"_164":701,"_165":166,"_90":108},"2026-03-03T12:58:16.521Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt18679dd30d0fa4aa/69a6dae442a71afce6422037/Geef-bundelspecificaties-in.jpg",{"_55":14015},"cs2f568a61a5c239e0","Enter bundle specification",{"_4603":14018,"_53":14019,"_4607":14021,"_4609":14022},"Add a bundle",{"_55":14020},"cs31f964d5e79ea1a5","Add another bundle by clicking '+ add row'. Each row you add is 1 bundle you can set up. You can set up a maximum of 3 bundles.",[],{"_4603":14024,"_53":14025,"_4607":14027,"_4609":14028},"Determine how many bundles you create",{"_55":14026},"cs6b8536b45e333a1f","

Determine how many bundles you create.

You can create a maximum of 3 bundles; this is not mandatory.
The quantity in the bundle must be ascending.
The price per item must be descending.
The discount percentage difference must be at least 5%.

",[],{"_4603":14030,"_53":14031,"_4607":14033,"_4609":14034},"Save changes",{"_55":14032},"cs925cbc2553684f3e","Click 'save changes', which is the blue button in the middle at the bottom of your screen.",[],{"_4603":14036,"_53":14037,"_4607":14039,"_4609":14040},"Delete bundles or entire volume discount",{"_55":14038},"csa4d16486576e7027","

Delete bundles or the entire volume discount.

To delete a bundle: click the trash can icon for that bundle.
To delete the entire volume discount: click the blue trash can icon above the bundles.

",[],{"_4603":14042,"_53":14043,"_4607":14045,"_4609":14046},"Useful tips",{"_55":14044},"cs92b6f2f5b5580e6d","

When you adjust the selling price of an item that has a volume discount, always check if you need to adjust the volume discount (if the selling price becomes lower than the volume discount price, you will receive an error message when saving the new selling price).

You can quickly see if a volume discount has been set up with the 'starting price' of your item.
With the 'Price advantage' filter, you can filter all your items with a volume discount.
Quickly adjust volume discount: click the pencil icon next to the price. You will see your set volume discount at a glance. Click 'Adjust volume discount' and you will be taken to the same screen as after step 3.

",[],{"_315":14048},{"_317":14049,"_53":14050,"_321":14052},"Set up via API",{"_55":14051},"cs855f048097be2fb2","via-api",{"_324":14054},{"_27":14055,"_53":14056,"_119":14058},"Set up volume discount via API",{"_55":14057},"csf7bb78c4d184869b","

For all information on setting up volume discount via the API, please refer to this page.

",{"_315":14060},{"_317":14061,"_53":14062,"_321":14064},"What can you set up for volume discount?",{"_55":14063},"cs047275d50dd49d46","what-to-set-up",{"_324":14066},{"_27":14061,"_53":14067,"_119":14069},{"_55":14068},"cs8c262948c105eec0","

The number of bundles:\n
You choose which discount steps you offer – there can be a maximum of 3.
The quantities in your bundles:\n
Ensure logical, common quantities in your bundles. You are not bound by specific sequences, so choose a logical sequence that suits the customer. For example, if you create 3 bundles, you can choose a sequence of 3 items, 9 items, and 12 items. The maximum bundle quantity is 24 items.
Minimum requirements:\n
- The minimum discount difference between bundles must be 5% if you add it in your seller account. This does not apply via the API connection\n
- Bundle quantities must be ascending\n
- Unit prices must be descending

",{"_315":14071},{"_317":14072,"_53":14073,"_321":14075},"Product categories relevant for volume discount",{"_55":14074},"cs13edce556352490f","relevance",{"_324":14077},{"_27":14078,"_53":14079,"_119":14081},"Relevance is important",{"_55":14080},"csc9feabc313d4fa48","

Items for which it is common to buy multiple pieces at once or have them in stock are ideal for volume discount. In the list below, you will find an overview of product categories where volume discount is known to actually lead to more sales and more items per order. Volume discount on relevant items can increase your sales by up to 20%.

",{"_359":14083},{"_27":118,"_53":14084,"_119":118,"_364":38,"_365":14086,"_382":118},{"_55":14085},"csfd841325d98226e2",{"_55":14087,"_88":698,"_195":699,"_27":14088,"_97":701,"_158":701,"_95":14089,"_156":14089,"_187":370,"_191":14090,"_193":14088,"_92":14091,"_185":38,"_120":14092,"_160":14093,"_39":14095},"blt2a06de3ec24b209d","volumekorting-relevantie.xlsx","2025-11-26T17:13:15.262Z","29857",{},[],{"_162":14094,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:06.814Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2a06de3ec24b209d/6927352bcc165aed29055b1a/volumekorting-relevantie.xlsx",{"_324":14097},{"_27":14098,"_53":14099,"_119":14101},"Purchasing multiple items is not always relevant for the customer",{"_55":14100},"csf75f409fda4142b0","

For customers, it is not always relevant to receive a discount when purchasing multiple items. For example, it is not common for the average consumer to buy more than 1 dining table at a time. And when a volume discount is offered on such an item, conversion can decrease. Offering a volume discount in such cases does not encourage buying more, and customers sometimes even decide not to buy the item at all. Use the 'Sales Analysis' dashboard in your seller account to see which volume discount items are often viewed but rarely sold.

Furthermore, adding irrelevant volume discounts can lead to returns and dissatisfied customers. Therefore, only use volume discount when it is positive for the customer – and thus positive for you. This way, together we ensure the most relevant product range possible for the customer!

",{"_330":14103},{"_27":14104,"_53":14105,"_119":14107,"_336":4326,"_338":339,"_340":14108},"Pay attention!",{"_55":14106},"cs8b13b393ed6c502a","

Adding a volume discount does not increase your chances of getting into the buy box. Who gets the buy box is determined based on the best offer for the purchase of 1 item.

",{"_39":14109,"_37":38},{"_27":14110,"_42":14111},"The buy box","https://partnerplatform.bol.com/en/need-help/offer/the-buy-box/",{"_315":14113},{"_317":718,"_53":14114,"_321":4964},{"_55":14115},"csf7debdef0d8d2c1c",{"_715":14117},{"_717":14118,"_53":14119,"_721":118,"_722":14121},"Frequently asked questions about volume discount",{"_55":14120},"cs15d2d65eb26eca12",[14122,14129,14136,14143,14150,14157,14164,14171,14178],{"_725":14123},{"_727":14124,"_53":14127},[14125],{"_55":14126,"_105":731},"bltaf02c0fa773f4a9d",{"_55":14128},"csb8f24792183be8dc",{"_725":14130},{"_727":14131,"_53":14134},[14132],{"_55":14133,"_105":731},"blt94316a4f2fd2ba1f",{"_55":14135},"cs1d6162167bd3eaa6",{"_725":14137},{"_727":14138,"_53":14141},[14139],{"_55":14140,"_105":731},"blt8b39a772ad21fe25",{"_55":14142},"cs3f4be5ec664469e9",{"_725":14144},{"_727":14145,"_53":14148},[14146],{"_55":14147,"_105":731},"blt22e68616d6097185",{"_55":14149},"cs42175cb87abb0a3b",{"_725":14151},{"_727":14152,"_53":14155},[14153],{"_55":14154,"_105":731},"blta566adbf1bc196db",{"_55":14156},"csf2a3cf22a38ed5da",{"_725":14158},{"_727":14159,"_53":14162},[14160],{"_55":14161,"_105":731},"blta647e018d1394554",{"_55":14163},"csec643f3dcc2333f0",{"_725":14165},{"_727":14166,"_53":14169},[14167],{"_55":14168,"_105":731},"blt7a48038d811001d0",{"_55":14170},"csf4d8bf8874aaf118",{"_725":14172},{"_727":14173,"_53":14176},[14174],{"_55":14175,"_105":731},"bltebf08b1b7e6bd97e",{"_55":14177},"cs841ef2978a8d2f4c",{"_725":14179},{"_727":14180,"_53":14183},[14181],{"_55":14182,"_105":731},"blta92f3942b2684bd0",{"_55":14184},"csbb1c4530eb1478dc",{"_27":118,"_119":118},[],[14188,14189,14190,14191,14192,14193,14194,14195],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13801},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"volume-discount-setup","Set up volume discount","2026-03-18T08:06:12.755Z","/en/idp/volume-discount-setup",{"_162":14201,"_164":98,"_165":166,"_90":108},"2026-03-18T08:06:16.278Z",{"_55":14203},"cs24858c741b38e4d7",[],[],"2025-11-20T15:56:43.729Z","2026-01-22T13:44:58.071Z",{},{"_162":14210,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:42.451Z",{"_105":232,"_55":14212,"_27":14213,"_102":14214,"_169":14239,"_120":15024,"_90":91,"_97":98,"_158":98,"_95":15025,"_156":15026,"_92":15027,"_88":2182,"_94":38,"_160":15028},"blt040becc22ae0d4d3","Duurzaam assortiment",[14215],{"_105":240,"_55":14216,"_90":108,"_92":14217,"_94":38,"_88":184,"_95":14218,"_97":178,"_113":38,"_114":14219,"_246":14220,"_116":14221,"_208":14222,"_120":14223,"_122":14224,"_27":14233,"_154":14234,"_156":14235,"_158":200,"_39":14236,"_160":14237},"blt51aa345e99cbabab",{},"2026-01-22T13:54:42.968Z","Together with you, we want to offer customers an increasingly wider range of sustainable items. Our 'Goede Keuze-label' is key here. This label helps customers quickly see the benefits of an item, for example, regarding its origin, production, and environmental impact. This allows them to make informed choices. On the following pages, you'll discover which items qualify for this label and how you can contribute to a more sustainable offering.",[],{"_27":118,"_119":118},"Offer sustainable items with our 'Goede Keuze-label'",[],[14225,14226,14227,14228,14229,14230,14231,14232],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"sustainable-product-range","Sustainable product range","2026-01-22T14:33:59.510Z","/en/idp/sustainable-product-range",{"_162":14238,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.911Z",[14240,14367,14479,14587,14700,14799,14946],{"_102":14241,"_169":14364,"_53":14365},[14242],{"_105":240,"_55":14243,"_90":108,"_92":14244,"_94":38,"_88":1969,"_95":14245,"_97":178,"_113":38,"_114":14246,"_246":14247,"_116":14347,"_208":118,"_120":14348,"_122":14349,"_27":14358,"_154":14359,"_156":14360,"_158":200,"_39":14361,"_160":14362},"bltea72a74122d46f6f",{},"2026-01-14T10:57:42.060Z","Together with you, we want to offer customers a wide product range – including items with specific benefits. We inform our customers about these benefits through our Good Choice Label. Labeled items have significant (sustainability) benefits compared to similar items. At a glance, the label provides more information about, for example, the origin, production, and environmental impact of an item. We want to continuously grow the share of items with a Good Choice Label in our product range and help customers make well-informed choices.",[14248,14253,14259,14265,14271,14276,14282,14288,14307,14312,14318,14326,14332,14340],{"_324":14249},{"_27":118,"_53":14250,"_119":14252},{"_55":14251},"cs9bf01c2ff3a23e1f","Within our wide product range, it's important for customers to make well-informed choices. This includes not only specifications or quality but also the origin, production process, and environmental impact of items. Our customers are looking for items with sustainability benefits, and we are responsible for informing them about these. We ensure that items with significant (sustainability) advantages over other items are easily recognizable and findable in our store. For you, as a partner, it is therefore extra important to label your items correctly!",{"_324":14254},{"_27":14255,"_53":14256,"_119":14258},"When does an item qualify for a label?",{"_55":14257},"cseaa57ff72802b488","

Within the bol product range, items are labeled with the Good Choice Label if they meet at least 1 of these 3 criteria:

The item has an approved quality mark
The item consists of at least 50% more sustainable material, for example, Cork, Lyocell, or Linen
The item belongs to a product category approved as a more sustainable alternative

On each theme's page, you can find which quality marks or materials within that theme can receive a label.

",{"_324":14260},{"_27":14261,"_53":14262,"_119":14264},"Why make your product range more sustainable?",{"_55":14263},"cs366d2412a5bcb4ee","

Choice. For most of our customers, sustainability plays a role in their purchasing decision.
Visibility. This product range receives a special label, giving it more visibility.
Future. Sustainability is extremely important for retaining the customer of the future.
Costs. There are no additional costs.

",{"_315":14266},{"_317":14267,"_53":14268,"_321":14270},"Sustainability themes",{"_55":14269},"cs32ed6ecc4c40330b","overview",{"_324":14272},{"_27":118,"_53":14273,"_119":14275},{"_55":14274},"csba2b988a9a8a4b4e","

bol currently recognizes quality marks in the following themes:

Less harmful ingredients
Energy-saving
Recycled materials
People & Society
Less harmful materials

We regularly update the sustainability themes and recognized features and quality marks, adding new ones where necessary. We will keep you informed.

",{"_315":14277},{"_317":14278,"_53":14279,"_321":14281},"Recognizing the product range",{"_55":14280},"cs4ec21afa6b0c7a30","recognize",{"_324":14283},{"_27":14284,"_53":14285,"_119":14287},"Recognizing items",{"_55":14286},"cs45fdc929c0a6f8b9","

Our label indicates that an item has significant (sustainability) benefits compared to similar items. You can therefore recognize these items at bol by the Good Choice Label on the item, which you will see both on the item page itself and in the search results. Here is an example:

",{"_7800":14289},{"_27":118,"_53":14290,"_119":118,"_181":14292},{"_55":14291},"cs2b58a22e4939313d",[14293],{"_181":14294,"_53":14304,"_204":14306,"_7819":118},{"_55":14295,"_88":698,"_195":699,"_27":14296,"_97":701,"_158":701,"_95":14297,"_156":14297,"_187":4254,"_191":14298,"_193":14296,"_92":14299,"_185":38,"_120":14300,"_160":14301,"_39":14303},"blt4401c1a938a045ef","goede-keuze-label-totaal.png","2025-11-10T12:22:56.926Z","32220",{},[],{"_162":14302,"_164":701,"_165":166,"_90":108},"2026-01-14T11:12:41.794Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4401c1a938a045ef/6911d92022548253a29619cc/goede-keuze-label-totaal.png",{"_55":14305},"csfddaed99b8e21663","Good choice label total",{"_324":14308},{"_27":118,"_53":14309,"_119":14311},{"_55":14310},"cs067dbfe118d2041c","

Items with the Good Choice Label can be found via:

the globe icon next to your item

the product range page with all categories
the list of all items with highlighted quality marks and features

When your item carries a label, your product range is easier to find and recognize – and that increases the chance of sales!",{"_315":14313},{"_317":14314,"_53":14315,"_321":14317},"Requesting the Good Choice Label",{"_55":14316},"cs39b2f9b6003a8349","request",{"_330":14319},{"_27":14320,"_53":14321,"_119":14323,"_336":4326,"_338":1196,"_340":14324},"Labels for multiple themes",{"_55":14322},"csb72c401ddb81e802","

Do you want to request labels for multiple themes? You can do this all in one form.

",{"_39":14325,"_37":38},{"_27":118,"_42":118},{"_324":14327},{"_27":14328,"_53":14329,"_119":14331},"Requesting a sustainability label",{"_55":14330},"csb24108c61b50bbce","

Do you sell a product range with sustainability benefits? Then it is possible to request one or more labels by following these steps:

Check if your product range meets the criteria for the desired label.
Download the sustainability features file using the button and indicate for each EAN which quality mark your item carries. Does the quality mark apply to the entire brand? Then fill in the 'brandlevel' tab with the brand name and the quality mark.
Upload the proof for your sustainability quality marks so we can be sure your product range qualifies.
Fill in the form and click 'send'. The form can be found on every theme page. See the menu on the left for this.
You will receive a response from Partnerservice within 2 working days.

",{"_4412":14333},{"_340":14334,"_53":14338},{"_39":14335,"_37":57},{"_27":14336,"_42":14337},"Download sustainability features file","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0240837d426883a6/6995e5112d050f0008532c5b/Form-for-a-Goede-Keuze-label-version-15122025.xlsx",{"_55":14339},"cs82c3281a8147eded",{"_4412":14341},{"_340":14342,"_53":14345},{"_39":14343,"_37":38},{"_27":14344,"_42":52},"Apply for the Good Choice label",{"_55":14346},"cs27173dd2e4ad704d",{"_27":118,"_119":118},[],[14350,14351,14352,14353,14354,14355,14356,14357],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"good-choice-label","The Good Choice Label","2026-03-03T07:32:13.638Z","/en/idp/good-choice-label",{"_162":14363,"_164":200,"_165":166,"_90":108},"2026-03-03T07:32:26.868Z",[],{"_55":14366},"cs9ae2351cd508236b",{"_102":14368,"_169":14476,"_53":14477},[14369],{"_105":240,"_55":14370,"_90":108,"_92":14371,"_94":38,"_88":184,"_95":14372,"_97":178,"_113":38,"_114":14373,"_246":14374,"_116":14459,"_208":118,"_120":14460,"_122":14461,"_27":14470,"_154":14471,"_156":14472,"_158":5043,"_39":14473,"_160":14474},"bltb5569452bf4f367a",{},"2026-01-12T14:56:44.336Z","Read the criteria for energy-saving items and request them via the form to get a label for your product range.",[14375,14394,14400,14405,14420,14425,14431,14438,14444,14452],{"_7800":14376},{"_27":118,"_53":14377,"_119":118,"_181":14379},{"_55":14378},"cs527bbb9a32501654",[14380],{"_181":14381,"_53":14391,"_204":14393,"_7819":118},{"_55":14382,"_88":698,"_195":699,"_27":14383,"_97":701,"_158":701,"_95":14384,"_156":14384,"_187":4254,"_191":14385,"_193":14383,"_92":14386,"_185":38,"_120":14387,"_160":14388,"_39":14390},"blt1baa5230033a75f4","duurzaamheid-energiezuinig.png","2025-11-10T10:47:40.184Z","3198",{},[],{"_162":14389,"_164":701,"_165":166,"_90":108},"2026-01-12T10:35:22.157Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1baa5230033a75f4/6911c2cc1aeb50364ba668d5/duurzaamheid-energiezuinig.png",{"_55":14392},"cs994d711b4f5d739f","Sustainability energy efficient",{"_315":14395},{"_317":14396,"_53":14397,"_321":14399},"Criteria",{"_55":14398},"cs1dc1e93b1b4274eb","criteria",{"_324":14401},{"_27":14396,"_53":14402,"_119":14404},{"_55":14403},"csa771fc2ca39799d4","

Items within this category save energy and lead to lower CO2 emissions. An item must carry at least one of the following quality marks or characteristics to be eligible for a label:

",{"_359":14406},{"_27":118,"_53":14407,"_119":118,"_364":38,"_365":14409,"_382":14419},{"_55":14408},"csee0bf26d08426c8a",{"_55":14410,"_88":698,"_195":699,"_27":14411,"_97":701,"_158":701,"_95":14412,"_156":14412,"_187":370,"_191":14413,"_193":14411,"_92":14414,"_185":38,"_120":14415,"_160":14416,"_39":14418},"bltbf402305a1bb386c","Energiebesparend-28072025.xlsx","2025-11-10T10:50:04.143Z","10805",{},[],{"_162":14417,"_164":701,"_165":166,"_90":108},"2026-01-12T15:06:47.241Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbf402305a1bb386c/6911c35c578571424df79b1c/Energiebesparend-28072025.xlsx","*The government has made an energy label mandatory for 16 categories of household items. The appliance is classified into a class based on energy consumption. Depending on the product group, the labels range from F (lowest) to A (highest) or even A+++. The higher the class, the more energy-efficient the item is.",{"_324":14421},{"_27":118,"_53":14422,"_119":14424},{"_55":14423},"cs5a62724e5963c835","We automatically add the most energy-efficient items to product groups where the largest negative impact lies in energy consumption during the product lifecycle. If your content is correctly added, it will be included automatically. Therefore, you don't need to fill out a form.",{"_315":14426},{"_317":14427,"_53":14428,"_321":14430},"Request",{"_55":14429},"csb37f1eb2442ace9c","aanvragen",{"_330":14432},{"_27":14320,"_53":14433,"_119":14435,"_336":4326,"_338":1196,"_340":14436},{"_55":14434},"csfa402e448a5a540e","

Do you want to request labels for multiple themes? You can do this all in one form. You don't need to fill out a separate form for each theme.

",{"_39":14437,"_37":38},{"_27":118,"_42":118},{"_324":14439},{"_27":14440,"_53":14441,"_119":14443},"Requesting the Good Choice label",{"_55":14442},"csc865f5b1b73c1f1c","

Do you sell a product range with sustainability benefits? Then you can request one or more labels by following these steps:

Check if your product range meets the criteria for the desired label.
Download the sustainability characteristics file using the button and indicate for each EAN which quality mark your item carries. Does the quality mark apply to the entire brand? Then fill in the 'brandlevel' tab with the brand name and the quality mark.
Upload proof of your sustainability quality marks so we can ensure your product range is eligible.
Fill in the form and click 'submit'. The form can be found on every theme page. See the menu on the left for this.
You will receive a response from Partnerservice within 2 working days.

",{"_4412":14445},{"_340":14446,"_53":14450},{"_39":14447,"_37":57},{"_27":14448,"_42":14449},"Download sustainability form","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0240837d426883a6/Form-for-a-Goede-Keuze-label-version-15122025.xlsx",{"_55":14451},"cs9e62f9002ed9ed5d",{"_4412":14453},{"_340":14454,"_53":14457},{"_39":14455,"_37":38},{"_27":14344,"_42":14456},"https://partner.bol.com/sdd/sellingrights/het-goede-keuze-label",{"_55":14458},"cs2ad89e88c3615a10",{"_27":118,"_119":118},[],[14462,14463,14464,14465,14466,14467,14468,14469],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"energy-saving-items","Energy-saving items","2026-02-20T10:45:22.313Z","/en/idp/energy-saving-items",{"_162":14475,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.897Z",[],{"_55":14478},"cs25d4df4350d3a3fc",{"_102":14480,"_169":14584,"_53":14585},[14481],{"_105":240,"_55":14482,"_90":108,"_92":14483,"_94":38,"_88":184,"_95":14484,"_97":178,"_113":38,"_114":14485,"_246":14486,"_116":14567,"_208":118,"_120":14568,"_122":14569,"_27":14578,"_154":14579,"_156":14580,"_158":5043,"_39":14581,"_160":14582},"blt06f3d2188c435543",{},"2026-01-12T15:41:09.470Z","Recycled items save valuable raw materials. This refers to items produced from recycled material. Recycled items may qualify for a label if they are made from at least 50% recycled material.",[14487,14506,14510,14515,14530,14535,14541,14548,14553,14561],{"_7800":14488},{"_27":118,"_53":14489,"_119":118,"_181":14491},{"_55":14490},"csd92ef950aad768c5",[14492],{"_181":14493,"_53":14503,"_204":14505,"_7819":118},{"_55":14494,"_88":698,"_195":699,"_27":14495,"_97":701,"_158":701,"_95":14496,"_156":14496,"_187":4254,"_191":14497,"_193":14495,"_92":14498,"_185":38,"_120":14499,"_160":14500,"_39":14502},"blt4d5a654a048391ee","duurzaamheid-recycled.png","2025-11-10T10:56:53.987Z","9588",{},[],{"_162":14501,"_164":701,"_165":166,"_90":108},"2026-01-12T15:48:02.589Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4d5a654a048391ee/6911c4f5e930696aad484cef/duurzaamheid-recycled.png",{"_55":14504},"cs9b16ce5cce8c2ca3","Sustainability recycled",{"_315":14507},{"_317":14396,"_53":14508,"_321":14399},{"_55":14509},"cs370c63f8c29fe5e2",{"_324":14511},{"_27":14396,"_53":14512,"_119":14514},{"_55":14513},"cs46cdd13fc75689ba","

To save valuable raw materials and prevent waste, it's important that we reuse materials. This helps us transition to a circular economy. Items in this category contain reused materials, such as items made from recycled material.

If you want an item to be labeled based on a characteristic (e.g., >50% recycled material) instead of a certification, please provide verification from the item's manufacturer, proving the origin and percentage of the material.

",{"_359":14516},{"_27":14517,"_53":14518,"_119":118,"_364":38,"_365":14520,"_382":118},"Certification or characteristic",{"_55":14519},"csdafa688e22d66d75",{"_55":14521,"_88":698,"_195":699,"_27":14522,"_97":701,"_158":701,"_95":14523,"_156":14523,"_187":370,"_191":14524,"_193":14522,"_92":14525,"_185":38,"_120":14526,"_160":14527,"_39":14529},"blt925ce6e3c062de01","Hergebruik-van-materialen-06-12-2024.xlsx","2025-11-10T10:58:09.396Z","10593",{},[],{"_162":14528,"_164":701,"_165":166,"_90":108},"2026-01-12T15:48:02.564Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt925ce6e3c062de01/6911c541e93069acbe484cf3/Hergebruik-van-materialen-06-12-2024.xlsx",{"_324":14531},{"_27":118,"_53":14532,"_119":14534},{"_55":14533},"cs58ad6448cd1cc77f","

We require verification by one of the specified labels or verification from the item's manufacturer, proving the origin and percentage of the recycled material when no certification is available.

Recyclable items are excluded (as their degree of sustainability is strongly influenced by customer behavior and the existence of a return process).

",{"_315":14536},{"_317":14537,"_53":14538,"_321":14540},"Apply",{"_55":14539},"cs77ba557b90f97833","apply",{"_330":14542},{"_27":14320,"_53":14543,"_119":14545,"_336":4326,"_338":1196,"_340":14546},{"_55":14544},"cs7e447acb3b929254","

Do you want to apply for labels across multiple themes? You can do this all in one form. There's no need to fill out a separate form for each theme.

",{"_39":14547,"_37":38},{"_27":118,"_42":118},{"_324":14549},{"_27":14344,"_53":14550,"_119":14552},{"_55":14551},"cs1094e7a58cdd23f2","

Do you sell a product range with sustainability benefits? You can apply for one or more labels by following these steps:

Check if your product range meets the criteria for the desired label.
Download the sustainability characteristics file using the button and indicate for each EAN which certification your item carries. If the certification applies to the entire brand, fill in the ‘brandlevel’ tab with the brand name and the certification.
Upload the supporting evidence for your sustainability certifications so we can confirm that your product range qualifies.
Fill in the form and click ‘send’. The form can be found on every theme page. See the menu on the left.
You will receive a response from Partnerservice within 2 business days.

",{"_4412":14554},{"_340":14555,"_53":14559},{"_39":14556,"_37":57},{"_27":14557,"_42":14558},"Download sustainability characteristics file","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5297ff6544c05a6e/6911c402887e3fae7a2501c3/Aanvraagformulier-Goede-Keuze-label-Versie-28072025.xlsx",{"_55":14560},"cs723bbaa4fff61c8c",{"_4412":14562},{"_340":14563,"_53":14565},{"_39":14564,"_37":38},{"_27":14344,"_42":14456},{"_55":14566},"cse008703e85d49dc1",{"_27":118,"_119":118},[],[14570,14571,14572,14573,14574,14575,14576,14577],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"items-made-from-recycled-materials","Items made from recycled materials","2026-02-18T15:57:29.374Z","/en/idp/items-made-from-recycled-materials",{"_162":14583,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.974Z",[],{"_55":14586},"cseac1c8a15ddb0fc2",{"_102":14588,"_169":14697,"_53":14698},[14589],{"_105":240,"_55":14590,"_90":108,"_92":14591,"_94":38,"_88":184,"_95":14592,"_97":178,"_113":38,"_114":14593,"_246":14594,"_116":14680,"_208":118,"_120":14681,"_122":14682,"_27":14691,"_154":14692,"_156":14693,"_158":5043,"_39":14694,"_160":14695},"blt5a70b7a7466fcdf1",{},"2026-01-19T14:51:22.419Z","General environmental labels set social and/or environmental requirements. These can include, for example, requirements regarding water pollution, auxiliary materials, chemicals, the use of crop protection agents, decent working conditions, fair trade conditions for farmers, and improving the world.",[14595,14614,14618,14623,14629,14635,14650,14654,14662,14668,14674],{"_7800":14596},{"_27":118,"_53":14597,"_119":118,"_181":14599},{"_55":14598},"csac0e49e0e0f8b885",[14600],{"_181":14601,"_53":14611,"_204":14613,"_7819":118},{"_55":14602,"_88":698,"_195":699,"_27":14603,"_97":701,"_158":701,"_95":14604,"_156":14604,"_187":4254,"_191":14605,"_193":14603,"_92":14606,"_185":38,"_120":14607,"_160":14608,"_39":14610},"bltbe09f7097b8397c9","Bcorp_banner-002.png","2025-11-10T12:31:51.994Z","39544",{},[],{"_162":14609,"_164":98,"_165":166,"_90":108},"2026-01-19T12:06:58.632Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbe09f7097b8397c9/6911db38d8a2c27184367e56/Bcorp_banner-002.png",{"_55":14612},"cs33f18f1e0bcb8539","Hands holding a heart.",{"_315":14615},{"_317":14396,"_53":14616,"_321":14399},{"_55":14617},"cs7c47c7324aef6cf3",{"_324":14619},{"_27":14396,"_53":14620,"_119":14622},{"_55":14621},"cs56e7a768c2da09df","

To apply for a label for this theme, a distinction is made between 3 categories: B Corp, social enterprises, and charities. Read below how these topics are considered when assessing whether or not to receive a label.

",{"_324":14624},{"_27":14625,"_53":14626,"_119":14628},"1. B Corp",{"_55":14627},"cscf48c2d22e7d3943","

B Corp is a certification for companies that have integrated sustainability into their business mission alongside profit. In doing so, they commit to a better world. The B Corp certification is comparable to a fairtrade label for coffee or the Eko-label for organic items, but it is a label for companies. B Corp companies distinguish themselves in social and environmental areas, and are transparent in this regard.

Criteria\n
Are you a B Corp company but not yet known as such by bol? Please contact Partnerservice to have this adjusted. Once your company is known as a B Corp, new product range will automatically be labeled.

",{"_324":14630},{"_27":14631,"_53":14632,"_119":14634},"2. Charities",{"_55":14633},"cs6aa21831f9bd59ad","

Charity organizations are committed to solving societal problems. A charity is considered an institution of general public utility if it dedicates at least 90% of its efforts to the public interest. It must not be intended for profit and must meet integrity requirements.

Criteria\n
To ensure that an item is offered by a charity, it will be checked whether your organization is a member of CBF (Recognized Charity) or ANBI (Public Benefit Organization).

If your brand belongs to a charity organization and is a member of CBF or ANBI, all items of that brand will be labeled.
If your brand belongs to a charity organization and is a member of CBF or ANBI but is not yet known as such by bol? Please contact Partnerservice to have this adjusted.

To build a more sustainable, fair world for everyone, organizations working towards a social goal are much needed. Items within this category are, for example, fairtrade, from a social enterprise or a charity. An item must carry at least one of the following labels or characteristics to be eligible for a label:

",{"_359":14636},{"_27":14637,"_53":14638,"_119":118,"_364":38,"_365":14640,"_382":118},"Label or characteristic",{"_55":14639},"cs4361a3c6ef01f9c8",{"_55":14641,"_88":698,"_195":699,"_27":14642,"_97":701,"_158":701,"_95":14643,"_156":14643,"_187":370,"_191":14644,"_193":14642,"_92":14645,"_185":38,"_120":14646,"_160":14647,"_39":14649},"blt38e9af74bd9ee0ab","Mens-en-maatschappij-05122024.xlsx","2025-11-10T12:35:49.030Z","10048",{},[],{"_162":14648,"_164":98,"_165":166,"_90":108},"2026-01-19T12:06:58.623Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt38e9af74bd9ee0ab/6911dc25279ded2cbd300333/Mens-en-maatschappij-05122024.xlsx",{"_315":14651},{"_317":14537,"_53":14652,"_321":14540},{"_55":14653},"cs04826cfa0f6b273f",{"_330":14655},{"_27":14656,"_53":14657,"_119":14659,"_336":349,"_338":1196,"_340":14660},"Labels with multiple themes",{"_55":14658},"cs90b3ed436f3611ea","

Do you want to apply for labels for multiple themes? This can all be done in one form. So you don't have to fill out a form per theme.

",{"_39":14661,"_37":38},{"_27":118,"_42":118},{"_324":14663},{"_27":14664,"_53":14665,"_119":14667},"Applying for the Good Choice label",{"_55":14666},"cs684eccb6b3cd49eb","

Do you sell product range with sustainability benefits yourself? Then it is possible to apply for one or more labels by following these steps:

Check if your product range meets the criteria of the desired label.
Download the sustainability characteristics file using the button and indicate for each EAN which label your item carries. Does the label apply to the entire brand? Then fill in the ‘brandlevel’ tab with the brand name and the label.
Upload proof of your sustainability labels so we can ensure your product range is eligible.
Fill in the form and click ‘send’. The form can be found on each theme page. See the menu on the left for this.
You will receive a response from Partnerservice within 2 working days.

",{"_4412":14669},{"_340":14670,"_53":14672},{"_39":14671,"_37":57},{"_27":14557,"_42":14449},{"_55":14673},"csa20841526f663050",{"_4412":14675},{"_340":14676,"_53":14678},{"_39":14677,"_37":38},{"_27":14344,"_42":14456},{"_55":14679},"csa18e0e9c2d514986",{"_27":118,"_119":118},[],[14683,14684,14685,14686,14687,14688,14689,14690],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"people-and-society","People & Society","2026-02-20T10:36:47.405Z","/en/idp/people-and-society",{"_162":14696,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.931Z",[],{"_55":14699},"csb2f786385ca2785b",{"_102":14701,"_169":14796,"_53":14797},[14702],{"_105":240,"_55":14703,"_90":108,"_92":14704,"_94":38,"_88":110,"_95":14705,"_97":178,"_113":38,"_114":14706,"_246":14707,"_116":14779,"_208":118,"_120":14780,"_122":14781,"_27":14790,"_154":14791,"_156":14792,"_158":5043,"_39":14793,"_160":14794},"blt773b9c4df7bfa51f",{},"2026-01-19T15:44:02.682Z","An item falls within this theme when it encourages good cultivation methods, better working conditions, and more care for the environment. These labels are often found on fast-moving consumer goods, cosmetics, food, coffee, and tea, but there are many more product categories. See below for which ones.",[14708,14727,14731,14736,14751,14755,14762,14767,14773],{"_7800":14709},{"_27":118,"_53":14710,"_119":118,"_181":14712},{"_55":14711},"cs335cfe12271de6ff",[14713],{"_181":14714,"_53":14724,"_204":14726,"_7819":118},{"_55":14715,"_88":698,"_195":699,"_27":14716,"_97":701,"_158":701,"_95":14717,"_156":14717,"_187":188,"_191":14718,"_193":14716,"_92":14719,"_185":38,"_120":14720,"_160":14721,"_39":14723},"blt82decc446c27edda","biologisch.jpg","2025-11-10T12:40:53.576Z","34920",{},[],{"_162":14722,"_164":701,"_165":166,"_90":108},"2026-01-15T15:50:48.025Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt82decc446c27edda/6911dd55c63e426c5020005c/biologisch.jpg",{"_55":14725},"csc741b566fa2a385e","Drawing of a leaf",{"_315":14728},{"_317":14396,"_53":14729,"_321":14399},{"_55":14730},"cs2c57549215fb0d72",{"_324":14732},{"_27":14396,"_53":14733,"_119":14735},{"_55":14734},"csad443672c0bb09ae","

An item must carry one of the quality marks below to be eligible for a label.

",{"_359":14737},{"_27":14738,"_53":14739,"_119":118,"_364":38,"_365":14741,"_382":118},"Certification or label",{"_55":14740},"cs4680f8ea8431f704",{"_55":14742,"_88":698,"_27":14743,"_195":699,"_97":5043,"_158":5043,"_95":14744,"_156":14744,"_187":370,"_191":14745,"_193":14743,"_92":14746,"_185":38,"_120":14747,"_160":14748,"_39":14750},"blt73fcdfb418feccf9","Minder-belastende-ingredienten-15122025-1-1.xlsx","2026-02-18T16:25:45.643Z","10892",{},[],{"_162":14749,"_164":5043,"_165":166,"_90":108},"2026-02-18T16:28:50.837Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt73fcdfb418feccf9/6995e809e417a700082d3073/Minder-belastende-ingredienten-15122025-1-1.xlsx",{"_315":14752},{"_317":14537,"_53":14753,"_321":14540},{"_55":14754},"csfbd497031fb657eb",{"_330":14756},{"_27":14320,"_53":14757,"_119":14759,"_336":4326,"_338":1196,"_340":14760},{"_55":14758},"cs9dcd72e1e71eacb6","

Do you want to apply for labels for multiple themes? You can do this all in one form. You don't need to fill out a separate form for each theme.

",{"_39":14761,"_37":38},{"_27":118,"_42":118},{"_324":14763},{"_27":14664,"_53":14764,"_119":14766},{"_55":14765},"csd1d937f18b8018fa","

Do you sell a product range with sustainability benefits? Then you can apply for one or more labels by following these steps:

Check if your product range meets the criteria for the desired label.
Download the sustainability characteristics file using the button and indicate for each EAN which quality mark your item carries. If the quality mark applies to the entire brand, fill in the 'brandlevel' tab with the brand name and the quality mark.
Upload the supporting evidence for your sustainability quality marks so we can be sure your product range is eligible.
Fill in the form and click 'send'. The form can be found on each theme page. See the menu on the left for this.
You will receive a response from Partnerservice within 2 working days.

",{"_4412":14768},{"_340":14769,"_53":14771},{"_39":14770,"_37":57},{"_27":14448,"_42":14337},{"_55":14772},"cs14f5228fa3869f68",{"_4412":14774},{"_340":14775,"_53":14777},{"_39":14776,"_37":38},{"_27":14344,"_42":14456},{"_55":14778},"cs4a21d17c60b610bd",{"_27":118,"_119":118},[],[14782,14783,14784,14785,14786,14787,14788,14789],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"less-harmful-ingredients","Less harmful ingredients","2026-02-18T16:28:45.398Z","/en/idp/less-harmful-ingredients",{"_162":14795,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.951Z",[],{"_55":14798},"csda6641383bb3b019",{"_102":14800,"_169":14943,"_53":14944},[14801],{"_105":240,"_55":14802,"_90":108,"_92":14803,"_94":38,"_88":184,"_95":14804,"_97":178,"_113":38,"_114":14805,"_246":14806,"_116":14926,"_208":118,"_120":14927,"_122":14928,"_27":14937,"_154":14938,"_156":14939,"_158":5043,"_39":14940,"_160":14941},"blt6d8b1b6e0705e284",{},"2026-01-19T15:44:11.713Z","These items are produced using responsible forestry, better working conditions, and with less environmental impact. Items in this category often include fashion, paper, or wooden items.",[14807,14826,14830,14835,14849,14864,14883,14898,14902,14909,14914,14920],{"_7800":14808},{"_27":118,"_53":14809,"_119":118,"_181":14811},{"_55":14810},"cs3e3d78df5bcbeed3",[14812],{"_181":14813,"_53":14823,"_204":14825,"_7819":118},{"_55":14814,"_88":698,"_195":699,"_27":14815,"_97":701,"_158":701,"_95":14816,"_156":14816,"_187":4254,"_191":14817,"_193":14815,"_92":14818,"_185":38,"_120":14819,"_160":14820,"_39":14822},"blt65b273bf65ec5bfa","duurzaamheid-duurzame-materialen.png","2025-11-10T12:50:40.521Z","24496",{},[],{"_162":14821,"_164":701,"_165":166,"_90":108},"2026-01-12T14:38:53.950Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt65b273bf65ec5bfa/6911dfa059eaf9528dfc7fcb/duurzaamheid-duurzame-materialen.png",{"_55":14824},"cs677d5ff31fceef02","Two trees",{"_315":14827},{"_317":14396,"_53":14828,"_321":14399},{"_55":14829},"csec58bbbde8186367",{"_324":14831},{"_27":14396,"_53":14832,"_119":14834},{"_55":14833},"csf2ef42c2454212fd","

Items in this category are made from independently certified more sustainable materials, for example, produced through responsible forestry. An item must carry at least one of the following quality marks or characteristics to qualify for a label:

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Do you want to apply for labels across multiple themes? You can do this all in one form. This means you don't have to fill out a separate form for each theme.

",{"_39":14908,"_37":38},{"_27":118,"_42":118},{"_324":14910},{"_27":14664,"_53":14911,"_119":14913},{"_55":14912},"cs7b1a045be235fa95","

Do you sell items with sustainability benefits? Then it's possible to apply for one or more labels by following these steps:

Check if your product range meets the criteria for the desired label.
Download the sustainability characteristics file using the button and indicate for each EAN which quality mark your item carries. If the quality mark applies to the entire brand? Then fill in the 'brandlevel' tab with the brand name and the quality mark.
Upload the proof of your quality marks so we can be sure your product range qualifies.
Fill in the form and click 'send'. The form can be found on every theme page. See the menu on the left for this.
You will receive a response from Partnerservice within 2 working days.

",{"_4412":14915},{"_340":14916,"_53":14918},{"_39":14917,"_37":57},{"_27":14448,"_42":14337},{"_55":14919},"cs2498243226602514",{"_4412":14921},{"_340":14922,"_53":14924},{"_39":14923,"_37":38},{"_27":14344,"_42":14456},{"_55":14925},"cs177a79ec6513e2b9",{"_27":118,"_119":118},[],[14929,14930,14931,14932,14933,14934,14935,14936],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"minder-belastende-materialen","Less impactful materials","2026-02-18T16:20:37.556Z","/en/idp/minder-belastende-materialen",{"_162":14942,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.963Z",[],{"_55":14945},"cs35b4d4767b7fbe92",{"_102":14947,"_169":15021,"_53":15022},[14948],{"_105":240,"_55":1101,"_88":184,"_90":108,"_92":14949,"_94":38,"_95":1103,"_97":178,"_113":38,"_114":1104,"_246":14950,"_116":15009,"_208":118,"_120":15010,"_122":15011,"_27":1213,"_154":1214,"_156":1215,"_158":98,"_39":1216,"_160":15020},{},[14951,14954,14959,14962,14967,14970,14975,14978,14983,14986,14991,14994,14999,15004],{"_315":14952},{"_317":1108,"_53":14953,"_321":1111},{"_55":1110},{"_278":14955},{"_278":14956,"_53":14958},[14957],{"_55":1116,"_105":283},{"_55":1118},{"_315":14960},{"_317":1121,"_53":14961,"_321":1124},{"_55":1123},{"_278":14963},{"_278":14964,"_53":14966},[14965],{"_55":1129,"_105":283},{"_55":1131},{"_315":14968},{"_317":1134,"_53":14969,"_321":1137},{"_55":1136},{"_278":14971},{"_278":14972,"_53":14974},[14973],{"_55":1142,"_105":283},{"_55":1144},{"_315":14976},{"_317":1147,"_53":14977,"_321":1150},{"_55":1149},{"_278":14979},{"_278":14980,"_53":14982},[14981],{"_55":1155,"_105":283},{"_55":1157},{"_315":14984},{"_317":1160,"_53":14985,"_321":1163},{"_55":1162},{"_278":14987},{"_278":14988,"_53":14990},[14989],{"_55":1168,"_105":283},{"_55":1170},{"_315":14992},{"_317":1173,"_53":14993,"_321":906},{"_55":1175},{"_278":14995},{"_278":14996,"_53":14998},[14997],{"_55":1180,"_105":283},{"_55":1182},{"_278":15000},{"_278":15001,"_53":15003},[15002],{"_55":1187,"_105":283},{"_55":1189},{"_330":15005},{"_27":1192,"_53":15006,"_119":1195,"_336":349,"_338":1196,"_340":15007},{"_55":1194},{"_39":15008,"_37":57},{"_27":1199,"_42":1200},{"_27":118,"_119":118},[],[15012,15013,15014,15015,15016,15017,15018,15019],{"_125":126,"_127":128},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":1209},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_162":1218,"_164":98,"_165":166,"_90":108},[],{"_55":15023},"cs602f56e6ea51c7a9",[],"2025-11-20T16:06:30.411Z","2025-11-20T16:10:50.480Z",{},{"_162":15029,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.182Z",{"_105":12349,"_55":15031,"_90":108,"_92":15032,"_94":38,"_88":2182,"_95":15033,"_97":98,"_12353":15034,"_102":15043,"_120":15070,"_27":15071,"_154":15072,"_156":15073,"_158":98,"_160":15074},"blt570e7cdbbb5d4e84",{},"2026-03-18T14:49:44.318Z",[15035],{"_105":12356,"_55":15036,"_90":108,"_92":15037,"_94":38,"_88":698,"_95":15038,"_97":98,"_120":15039,"_27":15040,"_156":15038,"_158":98,"_160":15041},"blt4fc0850e3e91fb7c",{},"2026-02-20T14:58:59.597Z",[],"Sustainability",{"_162":15042,"_164":98,"_165":166,"_90":108},"2026-03-17T12:18:39.247Z",[15044],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":15045,"_94":38,"_95":12371,"_97":9002,"_12372":15046,"_114":15049,"_116":15050,"_208":12384,"_120":15051,"_122":15052,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":15069},{},{"_114":12374,"_340":15047,"_154":12379},{"_37":57,"_39":15048},{"_27":12377,"_42":12378},{"_119":12381,"_27":12382},{"_119":118,"_27":118},[],[15053,15054,15055,15056,15057,15058,15059,15060,15061,15062,15063,15064,15065,15066,15067,15068],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},{"_125":12398,"_127":12401},{"_125":12398,"_127":12403},{"_125":12398,"_127":12405},{"_125":12398,"_127":656},{"_125":12398,"_127":12408},{"_162":12413,"_164":98,"_165":166,"_90":108},[],"Duurzaamheid - certfied partners","Apps & service providers: sustainability","2026-04-13T09:38:42.827Z",{"_162":15075,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:20.019Z",{"_102":15077,"_53":15119,"_169":15121},[15078],{"_105":174,"_55":15079,"_90":108,"_92":15080,"_94":38,"_88":184,"_95":15081,"_97":178,"_113":38,"_179":15082,"_114":15097,"_116":15098,"_208":15099,"_120":15100,"_122":15101,"_27":15113,"_154":15114,"_156":15115,"_158":98,"_39":15116,"_160":15117},"blt587a685eb11e5b4f",{},"2026-01-19T10:52:47.480Z",{"_181":15083,"_204":15096},{"_55":15084,"_88":368,"_195":196,"_27":15085,"_97":190,"_158":98,"_95":15086,"_156":15087,"_187":188,"_191":15088,"_193":15089,"_92":15090,"_185":38,"_120":15091,"_160":15093,"_39":15095},"blt25961e3d74fe675e","EVB-Assortiment-Partner","2025-09-15T14:59:36.097Z","2026-03-05T13:46:38.777Z","14633972","2024_Q4_BOL_B2B_EVB_Assortiment_39_816.jpg",{},[128,140,12920,15092],"model-29/09/2027",{"_162":15094,"_164":98,"_165":166,"_90":108},"2026-03-17T12:18:39.175Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt25961e3d74fe675e/68c829d88deefd94d417fdf6/2024_Q4_BOL_B2B_EVB_Assortiment_39_816.jpg","A man in a beige sweater places a box on a shelf in a storage room, surrounded by other boxes.","Discover opportunities to expand your product range and sell more. Find white spots and grey spots to increase your sales.",{"_27":118,"_119":118},"Expand your product range: analyses, white spots, and expanding to NL or BE",[],[15102,15103,15104,15105,15106,15108,15109,15110,15111,15112],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":15107},"uitbreiden_nl_be",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"improve-product-range","Improve product range","2026-02-25T09:49:41.365Z","/en/l2op/improve-product-range",{"_162":15118,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.964Z",{"_55":15120},"csc28399df77ac1fdb",[15122,15666,16033,16459],{"_105":232,"_55":15123,"_27":15124,"_102":15125,"_169":15151,"_120":15660,"_90":91,"_97":98,"_158":98,"_95":15661,"_156":15662,"_92":15663,"_88":243,"_94":38,"_160":15664},"blt271ec14fa79bf66c","Analyses verkoopaccount",[15126],{"_105":240,"_55":15127,"_90":108,"_92":15128,"_94":38,"_88":2746,"_95":15129,"_97":178,"_113":38,"_114":15130,"_246":15131,"_116":15132,"_208":15133,"_120":15134,"_122":15135,"_27":15145,"_154":15146,"_156":15147,"_158":200,"_39":15148,"_160":15149},"bltaf06ede5de3caf4b",{},"2026-01-22T13:55:20.567Z","As a partner, it's important to understand how you're performing. With the analyses in your seller account, you'll get the necessary insights to fine-tune your strategy and improve your results. The pages below will help you navigate the various tools and reports available. This way, you can make informed decisions and continuously tailor your offer to customer needs.",[],{"_27":118,"_119":118},"Gain insights to fine-tune strategy and improve results",[],[15136,15137,15138,15139,15140,15142,15143,15144],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15141},"account",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"analyses-seller-account","Analyses seller account","2026-01-22T14:35:45.884Z","/en/idp/analyses-seller-account",{"_162":15150,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.312Z",[15152,15277,15344,15391,15435,15547],{"_102":15153,"_169":15274,"_53":15275},[15154],{"_105":240,"_55":15155,"_90":108,"_92":15156,"_94":38,"_88":243,"_95":15157,"_97":178,"_113":38,"_114":15158,"_246":15159,"_116":15257,"_208":118,"_120":15258,"_122":15259,"_27":15269,"_154":13590,"_156":15270,"_158":701,"_39":15271,"_160":15272},"bltedd18e45807d3961",{},"2026-01-27T10:20:03.226Z","On this page, you will find information about the data and insights available on the Sales Analysis page in your seller account.",[15160,15166,15172,15191,15196,15201,15207,15212,15218,15223,15229,15235,15241,15246,15252],{"_315":15161},{"_317":15162,"_53":15163,"_321":15165},"What is the sales analysis",{"_55":15164},"cs47fff93f1d0e300d","data-and-insights-in-sales-analysis",{"_324":15167},{"_27":15168,"_53":15169,"_119":15171},"What is the sales analysis?",{"_55":15170},"cs878a6273451b9e1e","

Go to ‘Analysis’ and then choose 'Sales Analysis'. In the Sales Analysis, you can analyze your sales performance. Up to 2 years of historical data is available. You select the period for which you want to view your sales and against which reference period you want to compare your results, allowing you to identify trends.

",{"_7800":15173},{"_27":118,"_53":15174,"_119":118,"_181":15176},{"_55":15175},"csbd8bfb1c2336a09a",[15177],{"_181":15178,"_53":15189,"_204":13590,"_7819":118},{"_55":15179,"_88":243,"_185":38,"_92":15180,"_187":4254,"_95":15181,"_97":701,"_373":118,"_191":15182,"_193":15183,"_195":699,"_120":15184,"_27":15183,"_156":15185,"_158":701,"_160":15186,"_39":15188},"bltfc14aea7e918a3f1",{},"2025-11-26T10:20:16.327Z","47982","verkoopanalyse.png",[],"2026-03-03T08:56:39.483Z",{"_162":15187,"_164":701,"_165":166,"_90":108},"2026-03-03T08:56:42.384Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfc14aea7e918a3f1/6978b08ba708e4341a1bc399/verkoopanalyse.png",{"_55":15190},"csdff6ff1f6a3f4257",{"_315":15192},{"_317":15193,"_53":15194,"_321":14270},"Overview",{"_55":15195},"cs726ebdaeceb23f85",{"_324":15197},{"_27":118,"_53":15198,"_119":15200},{"_55":15199},"csaec77adbb9eaa8e5","

The page is built with different tabs, each offering unique insights into your product range and corresponding data points.

Overview

Orders\n
The total number of orders you have received. If a customer orders multiple items at the same time, we count this as a single order. It does not matter how many units the customer ordered or how many shipments you created to send the orders.\n
Revenue\n
The total revenue (excluding VAT) you have generated from item sales. Revenue is the sum of all items you have sold multiplied by the selling price you set for them, excluding VAT. An estimate of the VAT rate is used for VAT deduction. The actual rate may differ from this estimate. You are responsible for applying the correct VAT rate. bol is not liable for any damages, of any kind whatsoever.
Sales\n
The total number of units (items) you have sold.
Best-selling items\n
Contains 2 tables that provide insight into which items you sell the most and which items generate the most revenue. The percentages in the table indicate how your items perform compared to the reference period at the top of the page. Click on “View all” if you want to see more items than just your top 5.
Biggest risers and fallers\n
Contains 2 tables that indicate which 5 items from your product range have seen the biggest relative increase in sales compared to the reference period, and which have seen the biggest decrease. The difference between the current period and the reference period is expressed here as the number of units you have sold more or less.

",{"_315":15202},{"_317":15203,"_53":15204,"_321":15206},"By period",{"_55":15205},"cs3212bbfb313e1998","period",{"_324":15208},{"_27":15203,"_53":15209,"_119":15211},{"_55":15210},"cs9e8724a22487cb86","

On this tab, in addition to “Orders”, “Revenue”, and “Sales”, two other data points are available: “Visits” and “Conversion”. The data is also presented in a table, and you can export the table to use the data as you see fit, for example, in Excel. Depending on the length of the period you select, the data in the table will be aggregated daily, weekly, or monthly.

Visits\n
The number of customer visits to the item page for items you sell when you are in the buy box. Customer visits to the item page for an item you sell, but for which a competitor currently holds the buy box, are not included in this number.
Conversion\n
The percentage of customers who visited the item page for items you sell (when you are in the buy box) and then proceeded to purchase. If a customer buys an item from you when you are not in the buy box, we do not count a customer visit but we do count conversion. Your conversion rate is then 100%.

",{"_315":15213},{"_317":15214,"_53":15215,"_321":15217},"By item",{"_55":15216},"csa10695133565970f","item",{"_324":15219},{"_27":15214,"_53":15220,"_119":15222},{"_55":15221},"cscc67e4ced1001dd1","

This tab contains a table where you can view each item you have sold up to 2 years ago and/or currently have in your offer. You can see the item's performance in terms of revenue, sales, visits, orders, and conversion. The search bar on the page allows you to look up a single item using its product title, internal reference, or EAN. The columns in the table can be sorted from low to high or high to low. The rows in the table also contain information on how the item performs compared to the reference period.

It is possible to export the performance of your best-selling items. The export contains a maximum of 25,000 items and shows the same information as in the table. Please note: if the exported file contains historical data for items you no longer have in your offer, the “EAN” field will be empty due to a technical limitation.

",{"_315":15224},{"_317":15225,"_53":15226,"_321":15228},"By product family",{"_55":15227},"csad5b084dd2435e6c","family",{"_324":15230},{"_27":15231,"_53":15232,"_119":15234},"By family",{"_55":15233},"cs14d23f6b03271b99","

This tab contains the same information as the “By item” tab, but the difference is that all items that together form a product family (products that are variants of each other) are grouped. This allows you to easily see how the different product variants perform relative to each other.

",{"_315":15236},{"_317":15237,"_53":15238,"_321":15240},"By promotion",{"_55":15239},"cs09afc5f4587860db","promotion",{"_324":15242},{"_27":15237,"_53":15243,"_119":15245},{"_55":15244},"cs4ade087d4c14d882","

This tab provides insight into all promotions you have participated in with one or more items. Before you can see results on this page, you must first select a promotion. You will then gain insight into the promotion's results in terms of revenue, sales, visits, orders, and conversion.

The graph shows how the promotion performed overall. Below the graph, a table is available showing the results of individual items that were part of the promotion. For both the overall picture of the promotion and for each participating item, it is possible to see how the performance was compared to a reference period. For promotions, this is especially valuable because it allows you to determine the effect of your promotion compared to a (comparable) period in which, for example, you had not set a price reduction.

",{"_315":15247},{"_317":15248,"_53":15249,"_321":15251},"Export",{"_55":15250},"cscadbaf72d2136007","export",{"_324":15253},{"_27":15248,"_53":15254,"_119":15256},{"_55":15255},"cs9d1df3766d108c55","

Via the export tab, you can export sales data at daily and item level (for a maximum of 14 days). The export will then have a breakdown by day and item. You can also filter by a brand you offer, by country, and by a specific period. If you leave the optional filters empty, you will export the entire relevant product range. Items without sales or visits will not appear in the export.

",{"_27":118,"_119":118},[],[15260,15261,15262,15263,15264,15266,15267,15268],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15265},"data_en_inzichten",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sales-analysis","2026-01-27T10:30:26.207Z","/en/idp/sales-analysis",{"_162":15273,"_164":98,"_165":166,"_90":108},"2026-02-24T09:31:35.367Z",[],{"_55":15276},"cs954930d4cec705ec",{"_102":15278,"_169":15341,"_53":15342},[15279],{"_105":240,"_55":15280,"_90":108,"_92":15281,"_94":38,"_88":184,"_95":15282,"_97":178,"_113":38,"_114":15283,"_246":15284,"_116":15324,"_208":118,"_120":15325,"_122":15326,"_27":15335,"_154":15336,"_156":15337,"_158":701,"_39":15338,"_160":15339},"blt5318b3b7b309f771",{},"2026-01-27T12:41:53.069Z","On the sales insight page, you will see all the information about your sales from the past period.",[15285,15291,15296,15300,15305,15312,15317],{"_315":15286},{"_317":15287,"_53":15288,"_321":15290},"What is sales insight?",{"_55":15289},"csf2747cb4260771d0","what-is-sales-insight",{"_324":15292},{"_27":15287,"_53":15293,"_119":15295},{"_55":15294},"cs6295bdcd8ab7c2d7","

Go to ‘Items’ and then choose ‘My items’. Click on the relevant item and go to ‘Sales insight’ at the top of the bar. In the graph on the sales insight page, you will find your sales over time. You can select which period you want to view using the bar at the top of the page. In the table, ‘My sales’ and ‘My buy box’ will adjust with the selected period.

",{"_315":15297},{"_317":15193,"_53":15298,"_321":14270},{"_55":15299},"csfc502217ee19e093",{"_324":15301},{"_27":15193,"_53":15302,"_119":15304},{"_55":15303},"cs07b187c10a356dc1","

The page is made up of different graphs, each offering unique insights into your sales and their associated data points.

My sales
An overview of how many items you have already sold, minus the number of cancellations. Orders that are returned by the customer afterwards are included here.
My buy box
The percentage of time your offer held the buy box. Whether you get the buy box depends on the price, delivery time, and performance score. Additionally, your offer must be shown on the webshop and meet the following minimum conditions:
1. You have stock of the item
2. The minimum content is filled
3. Your selling price is below the maximum selling price based on market information.
Please note: the rating is one of the service standards of the performance score.
Buy box
This shows whether you currently have the buy box.
Available stock
The current stock level of the item.
Stock depletionThis is an estimate of when the item will run out of stock, assuming you hold the buy box. This is based on the sales forecast and current stock level. Like the sales forecast, you will only see this field if you have sold the item two or more times in the past 28 days. Previous tests show that the ‘Estimated period until stock runs out’ is useful for replenishing your stock, or as an insight into which items sell less well.CalculationThe ‘Estimated period until stock runs out’ assumes you hold the buy box. If you sell the item in both the Netherlands and Belgium, it includes the full sales forecast for both the Netherlands and Belgium. If you only offer the item in one of the two countries, it only includes the sales forecast for the country in which you offer it. The formula for the ‘Estimated period until stock runs out’ is as follows:Available stock / Expected sales per day (average)*
* Expected sales per day (average) = sales forecast NL and/or BE (next 28 days)/28 days.
Sales forecast *This is an estimate of the expected sales of the item on the bol platform. The sales forecast shows the expected customer demand for the item on bol, regardless of which provider holds the buy box. Previous tests show that the sales forecast can help you estimate future sales via bol. You can use the forecast for purchasing and capacity planning. By actively using the ‘Sales forecast’ and ‘Estimated period until stock runs out’, test partners sold an average of 10% more. This was because their product range ran out of stock less often. The forecast comes from a machine learning algorithm. This algorithm continuously improves, and more and more factors are included. This field is updated daily. The following factors are currently included:
1. Past sales (how often an item has been sold in a certain period)
2. Historical offer (how long the item has been offered and under what conditions: price, delivery time, and performance score)
3. Item categorizations (what type of item it is)
4. Calendar information (day of the week, holidays)
5. External factors (such as weather conditions)
6. Promotion of items (marketing expenses, views, and placement on the website.* No rights can be derived from the displayed sales expectations. bol is in no way liable for damages and/or costs of any kind incurred by the partner in connection with the provided sales expectations.

",{"_330":15306},{"_27":5064,"_53":15307,"_119":15309,"_336":4326,"_338":339,"_340":15310},{"_55":15308},"cs798cbf4c05530ff3","

If you have sold an item less than twice in the past 28 days, the sales forecast will be displayed as a range (0-10, 10-100, 100-1000, or 1000+).

",{"_39":15311,"_37":38},{"_27":118,"_42":118},{"_324":15313},{"_27":118,"_53":15314,"_119":15316},{"_55":15315},"csc7963098ae626fa6","

Item position\n
The position at which your item was found on bol in the last 14 days. You will see the position within the relevant categories for that item, and also the position for relevant keywords.

",{"_330":15318},{"_27":8181,"_53":15319,"_119":15321,"_336":349,"_338":339,"_340":15322},{"_55":15320},"csffc93796742eb99f","

The longer an item is sold via bol, the better we can predict how well it will sell in the future. So, don't rely solely on the figures in the forecast; trust your own insight as well.

",{"_39":15323,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[15327,15328,15329,15330,15331,15332,15333,15334],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15265},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sales-insight","Sales insight","2026-01-27T12:50:34.015Z","/en/idp/sales-insight",{"_162":15340,"_164":98,"_165":166,"_90":108},"2026-02-24T09:31:35.352Z",[],{"_55":15343},"csfacce08eaed4d527",{"_102":15345,"_53":15388,"_169":15390},[15346],{"_105":240,"_55":15347,"_90":108,"_92":15348,"_94":38,"_88":110,"_95":15349,"_97":178,"_113":38,"_114":15350,"_246":15351,"_116":15372,"_208":118,"_120":15373,"_122":15374,"_27":15357,"_154":15383,"_156":15384,"_158":701,"_39":15385,"_160":15386},"bltd797e2f82dbedba5",{},"2026-01-07T16:09:02.757Z","On the ‘Conversion Analysis’ page, you gain insight into your orders, customer visits, and conversion.",[15352,15358,15363,15367],{"_315":15353},{"_317":15354,"_53":15355,"_321":15357},"What is conversion analysis?",{"_55":15356},"cs23dc55741872c069","conversion-analysis",{"_324":15359},{"_27":15354,"_53":15360,"_119":15362},{"_55":15361},"csac828a19c3d40fc3","

Go to ‘Items’ and then choose 'My items’. Click on the relevant item and go to ‘Conversion analysis’ in the bar at the top. The graph on the page shows the conversion of your sales over time. You can choose which period you want to review and whether you want to see this in the graph per day, week, or month.

",{"_315":15364},{"_317":15193,"_53":15365,"_321":14270},{"_55":15366},"csa059bf0d527fa53c",{"_324":15368},{"_27":15193,"_53":15369,"_119":15371},{"_55":15370},"cs43e3bdcef833d8d5","

The page consists of various graphs, each offering different insights into your conversion and the associated data points.

My customer visits
The number of customer visits to the item page when your offer had the buy box.
Please note: this only shows customer visits from the moments you had the buy box, not customer visits when other partners had the buy box.
My orders
These are the orders from customers who bought your item.
Please note: this number may not match ‘my sales’. A customer can order multiple units of an item within a single order; also, ‘My sales’ deducts cancellations, while ‘My orders’ does not. This is because a customer proceeded with a purchase, and this is therefore included in the conversion percentage.
My conversion
The displayed conversion is the percentage of customers who view your item and then proceed to place an order*.
Please note: this percentage only applies to periods when you have the buy box. If you sell an item without having the buy box? Then you have one order and no customer visit, resulting in 100% conversion. The formula for ‘My conversion’ is as follows: ‘My conversion’ = My orders / My customer visits*.
* Customer cancellations are included.
Example
Last month, you had the buy box for the entire period. 100 unique customers viewed your item. 7 of those 100 unique customers ordered your item. Therefore, you had a conversion of 7% (7/100). My conversion = 7% (7 orders / 100 customer visits x 100%)
My buy box
The percentage of time your offer had the buy box. Whether you have the buy box depends on the price, delivery time, and performance score. Additionally, your offer must be displayed in the webshop and meet the following minimum requirements:
1. You have stock of the item.
2. The minimum content is complete.
3. Your selling price is below the maximum selling price based on market information. See this page for more information.
Please note: the review score is one of the service standards of the performance score.

",{"_27":118,"_119":118},[],[15375,15376,15377,15378,15379,15380,15381,15382],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15265},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Conversion analysis","2026-01-12T13:49:43.872Z","/en/idp/conversion-analysis",{"_162":15387,"_164":98,"_165":166,"_90":108},"2026-02-24T09:31:35.295Z",{"_55":15389},"csde6c158c9c1b8667",[],{"_102":15392,"_53":15432,"_169":15434},[15393],{"_105":240,"_55":15394,"_90":108,"_92":15395,"_94":38,"_88":243,"_95":15396,"_97":178,"_113":38,"_114":15397,"_246":15398,"_116":15415,"_208":118,"_120":15416,"_122":15417,"_27":15426,"_154":15427,"_156":15428,"_158":701,"_39":15429,"_160":15430},"blt2336a817eda529c6",{},"2026-01-12T08:51:38.800Z","On the 'Providers' page, you can find which other providers offer the item via bol.",[15399,15405,15411],{"_315":15400},{"_317":15401,"_53":15402,"_321":15404},"What is the providers tool?",{"_55":15403},"cs550b96074eb79003","provider-tool",{"_324":15406},{"_27":15407,"_53":15408,"_119":15410},"How does the 'providers' page work?",{"_55":15409},"cs57f9945dc2d51e13","

Go to ‘Items’ in your seller account and then select ‘My items’. Click on the relevant item and go to ‘Providers’ at the top of the bar. This page provides the following information per provider:

Rating
Selling price
Delivery time
Condition
Buy box

This information matches what the customer sees when they click 'shop this item - available from other partners' on the product page. By filtering by the Netherlands or Belgium, you can easily see which partners also offer your item in each country and who has the buy box. With the ‘Sort’ button, you can sort by price, delivery time, and condition. The medal icon indicates which partner currently has the buy box. Who has the buy box depends on the price, delivery time, and performance score (note: the rating is one of the service standards of the performance score).

",{"_315":15412},{"_317":15193,"_53":15413,"_321":14270},{"_55":15414},"csc28af8d61048388e",{"_27":118,"_119":118},[],[15418,15419,15420,15421,15422,15423,15424,15425],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15265},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"other-providers","Other providers","2026-01-12T09:09:29.466Z","/en/idp/other-providers",{"_162":15431,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.114Z",{"_55":15433},"cs333d71c2dca93170",[],{"_102":15436,"_53":15544,"_169":15546},[15437],{"_105":240,"_55":15438,"_90":108,"_92":15439,"_94":38,"_88":184,"_95":15440,"_97":178,"_113":38,"_114":15441,"_246":15442,"_116":15528,"_208":118,"_120":15529,"_122":15530,"_27":15448,"_154":15539,"_156":15540,"_158":98,"_39":15541,"_160":15542},"blte84f73b70fc5b9e6",{},"2026-01-12T12:20:24.297Z","With bol search trends, you gain insight into the search behavior of visitors on the bol platform. This means you can see how often a specific search term is used in the search bar on the website and app – both over time and in total.",[15443,15449,15454,15458,15463,15470,15488,15494,15499,15506,15512,15517,15523],{"_315":15444},{"_317":15445,"_53":15446,"_321":15448},"What are bol search trends?",{"_55":15447},"cs150a8a1b5aa33caf","bol-search-trends",{"_324":15450},{"_27":15445,"_53":15451,"_119":15453},{"_55":15452},"cs153ff29c6d3461ce","

With bol search trends, you gain insight into the search behavior of visitors on the bol platform. This means you can see how often a specific search term is used in the search bar on the website and app – both over time and in total. You can find bol search trends by going to 'Analysis' in your seller account and then selecting 'bol search trends'.

",{"_315":15455},{"_317":15193,"_53":15456,"_321":14270},{"_55":15457},"csd315e60c3dfc3ab9",{"_324":15459},{"_27":15193,"_53":15460,"_119":15462},{"_55":15461},"cs0dc8a0f6e163920f","

On the 'Search trends' page, you can use the button at the top to specify the period for which you want to view the search trends – up to 4 years back. Additionally, you can analyze multiple search terms simultaneously. Click the '+' icon for this.

",{"_330":15464},{"_27":13243,"_53":15465,"_119":15467,"_336":4326,"_338":339,"_340":15468},{"_55":15466},"cs4d496af80566819a","

Do you automate via the Retailer API? Through the Retailer API, you can also search for search terms. See this page for more information.

",{"_39":15469,"_37":38},{"_27":118,"_42":118},{"_11131":15471},{"_27":15472,"_53":15473,"_119":15475,"_181":15476},"Related search terms",{"_55":15474},"csc4d308983d88a2c4","

Below the graph, you will find related search queries. These search queries contain the most used search terms, where your complete search term literally appears.

",{"_181":15477,"_204":15487,"_4285":12505,"_7819":118},{"_55":15478,"_88":698,"_195":699,"_27":15479,"_97":701,"_158":701,"_95":15480,"_156":15480,"_187":4254,"_191":15481,"_193":15479,"_92":15482,"_185":38,"_120":15483,"_160":15484,"_39":15486},"bltff3175e7c70e6c21","bol.com-zoektrends-1024x775-1.png","2025-11-13T12:35:59.560Z","358751",{},[],{"_162":15485,"_164":701,"_165":166,"_90":108},"2026-01-12T12:30:01.507Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltff3175e7c70e6c21/6915d0af3f6183769fba13e8/bol.com-zoektrends-1024x775-1.png","bol.com search trends",{"_315":15489},{"_317":15490,"_53":15491,"_321":15493},"How can search trends help you sell better?",{"_55":15492},"cscc5b6a90e239afbd","sell-better-with-search-trends",{"_324":15495},{"_27":15490,"_53":15496,"_119":15498},{"_55":15497},"csa3fbc7c9425e64a4","

Tests show that partners grow faster by actively working with this data. You can use the information from bol search trends for several purposes:

Item title: which search terms do customers use to look for my item?\n
You use bol search trends to find out which search term is most frequently used by bol visitors. For example: do you call your item a 'vaatwasautomaat', 'afwasautomaat', 'vaatwasser', or 'afwasmachine'? Based on the search trends page, you know that bol customers most often use 'vaatwasser'. Therefore, it's advisable to name your item 'vaatwasser' to best align with how your potential customer searches for your item.
Spotting seasonal trends: what does the trend for my item look like?\n
With bol search trends, you can better anticipate seasons and emerging trends with your purchases. This tool can help you better estimate when customers are interested in, for example, Christmas baubles or school bags.
Item research: what are bol visitors interested in?\n
The search volume provides an estimate of how many visitors are interested in something. For example, consider interest in a:\n
– item type, such as 'vacuum cleaner'\n
– brand, such as 'Philips'\n
– color, for example, 'blue vacuum cleaner'.\n
Is there a lot of interest in your (potential) item? Then it can be valuable to also check the current offer on bol. Based on this, you can estimate whether your item has sales potential and where opportunities lie. For example, are there still few similar items? Or is the current offer of moderate quality – meaning the content is incomplete, the delivery time is long, or the selling price is high? This could indicate that the customer can be served even better.

",{"_330":15500},{"_27":13243,"_53":15501,"_119":15503,"_336":4326,"_338":339,"_340":15504},{"_55":15502},"cs1c50f7c0da73df9d","

Avoid multiple spellings of one word in your title. Also, make sure you don't use other words that mean the same thing (synonyms). This keeps your title clear and organized. Also, don't change your title too often; this can seem messy and confusing. Moreover, it worsens your visibility. If you're unsure how to spell a word, look it up before you put it online. Our algorithm accounts for common spelling mistakes (such as with words like 'accessoires'), so even if the customer spells the word incorrectly, they will land in the right place.

",{"_39":15505,"_37":38},{"_27":118,"_42":118},{"_315":15507},{"_317":15508,"_53":15509,"_321":15511},"What you need to know when using the tool",{"_55":15510},"cs5f6ebf9bc7083f0c","what-you-need-to-know",{"_324":15513},{"_27":15508,"_53":15514,"_119":15516},{"_55":15515},"cs18a0afe675420771","

It may take a while for the data to load. If you don't see all trend lines immediately, please be patient.
The tool is not case-sensitive. It is also not sensitive to special characters such as: é, ë, õ. So, for 'Hãrry Pôtter', it searches for the volume of 'harry potter'.
This tool provides insight into the bol shopping platform and therefore insights into your own product range.
The search volume always applies to the selected period.

Although the information has been compiled with care, we cannot guarantee its completeness or accuracy. No rights can be derived from it.

",{"_324":15518},{"_27":15519,"_53":15520,"_119":15522},"Google trends",{"_55":15521},"cs83c77b74900812bd","

Not all customers start their purchase directly via the bol website; some customers reach bol via Google. Therefore, also check Google Trends to get a complete picture of the search behavior of Dutch and Belgian customers.

",{"_315":15524},{"_317":15519,"_53":15525,"_321":15527},{"_55":15526},"cs395912cf8d9055f3","google-trends",{"_27":118,"_119":118},[],[15531,15532,15533,15534,15535,15536,15537,15538],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15265},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"Bol Search Trends","2026-01-29T11:11:38.616Z","/en/idp/bol-search-trends",{"_162":15543,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.099Z",{"_55":15545},"csb5a687f8152eb88f",[],{"_102":15548,"_53":15657,"_169":15659},[15549],{"_105":240,"_55":15550,"_90":108,"_92":15551,"_94":38,"_88":110,"_95":15552,"_97":9002,"_113":38,"_114":15553,"_246":15554,"_116":15640,"_208":118,"_120":15641,"_122":15642,"_27":15651,"_154":15652,"_156":15653,"_158":701,"_39":15654,"_160":15655},"bltf6df42c12edcc2d4",{},"2026-01-07T09:13:35.917Z","On this page, you can read how bol makes your items discoverable, how the item order works, and how you can improve the findability of your items.",[15555,15561,15567,15573,15578],{"_315":15556},{"_317":15557,"_53":15558,"_321":15560},"Factors for search results via bol",{"_55":15559},"csa8cc68ea71c140e7","your-findability",{"_324":15562},{"_27":15563,"_53":15564,"_119":15566},"The main factors for search results via bol and their order (ranking)",{"_55":15565},"cs2f88cf9dc1d0b98c","

To find relevant items, we first try to understand what the customer is actually looking for. This involves using various functionalities, such as: determining the category of a search term, automatic correction of spelling errors, using a synonym list to include similar terms in the search results, and normalizing language use. Additionally, the following are removed: conjugations, singular and plural forms, suffixes for diminutives, and other similar adjustments.
The search algorithm not only checks the content of items but also assesses if items are relevant in other ways. For example, a customer might use the term ‘water bottle’ for their search query, but then see items in the ‘water bottles’ category, even if the term is not explicitly in the content.
Finally, anonymous interaction data is also used to assess whether search results are relevant for a search query. We also check for fraudulent interactions, for example, if they originate from clickbots or clickfarms.

Example 1

The customer searches for 'wireless speakers'. The customer will then also see results that contain the term 'wireless speaker’.

Example 2

The customer searches for 'drinking bottle'. The customer will then also see results that contain the term 'drinking bottles' or 'small drinking bottle'.

",{"_315":15568},{"_317":15569,"_53":15570,"_321":15572},"What you can do to improve your findability",{"_55":15571},"cs26478c5c84ef933a","what-you-can-do",{"_324":15574},{"_27":15569,"_53":15575,"_119":15577},{"_55":15576},"cs846a5f4fac3590cd","

Use the bol search trends. If you want to know what customers typically search for, you can consult the search trends in your seller account. It's wise to always check these when improving your content and title. A keyword that seems logical to you might be different from the terms or combinations that customers actually use to search. Use keywords that you believe are relevant, but don't overdo it. As described earlier, we ensure that spelling errors, synonyms, conjugations, and diminutives are automatically included in the search results. Therefore, these do not need to be added explicitly to the title, for example. An overly long title does not significantly increase visitors to your items. In fact, it can even be perceived as annoying or irrelevant by customers. You can find more about bol search trends here.
The item is assigned to the correct product category
The content is fully completed (item features/attributes & images) and interesting for the customer (matches search query, good price, good delivery time, etc.).

It is also good to know that new items need at least 2 days before they are easily discoverable. Are you adjusting the content of an item that is already online? Then it takes at least 1 day for these changes to be implemented.

",{"_715":15579},{"_717":15580,"_53":15581,"_721":118,"_722":15583},"Frequently asked questions about the findability of your items",{"_55":15582},"cs8021685e8f92e24e",[15584,15592,15600,15608,15616,15624,15632],{"_852":15585},{"_854":15586,"_53":15587,"_858":15589,"_340":15590},"I see that customers search for X different spellings of one word, how do you handle this?",{"_55":15588},"cs77461a5bbf533d61","

Singular and plural forms are automatically recognized, so you don't need to include both forms in the content or title. Additionally, we do our best to incorporate all kinds of spellings (misspellings and synonyms) into our search results, provided they are actually searched for by enough customers. Therefore, avoid duplicate spelling variations and synonyms.

",{"_39":15591,"_37":38},{"_27":118,"_42":118},{"_852":15593},{"_854":15594,"_53":15595,"_858":15597,"_340":15598},"How do you know for sure if a spelling or synonym is included in the algorithm?",{"_55":15596},"cs5382b6e35ffc3e7f","

With both spellings, you will largely see the same items (in quantity; not the order). Do you think a spelling or synonym is missing in the algorithm? Please let Partnerservice know.

",{"_39":15599,"_37":38},{"_27":118,"_42":118},{"_852":15601},{"_854":15602,"_53":15603,"_858":15605,"_340":15606},"How do I know what customers are searching for?",{"_55":15604},"csb72442f3ae16e662","You can find the search trends in the seller account.",{"_39":15607,"_37":38},{"_27":118,"_42":118},{"_852":15609},{"_854":15610,"_53":15611,"_858":15613,"_340":15614},"Why can't I find my item?",{"_55":15612},"cs4500361c74ebdd13","

Has your item just been put online? Then it will only be fully discoverable after 2 days (by EAN and keywords). Tip: if you search via bol yourself, turn on the filter “Show unavailable items”. Does your item now appear? Then you can assume that it is still being processed. If your item is still not discoverable after 2 days? Then it is useful to check if your item is in the correct product category.

Is it an existing item? Then it takes at least 1 day for the item to be discoverable based on the applied adjustments.

Furthermore, it is important to check whether your search query can also be found in the title or content. If your title contains \"adventskalender\" but you search for \"advent kalender\" or \"adventkalender\", the item will not be found. Do you think this should happen? Please let Partnerservice know.

Finally, it is good to know that for product families, we only show 1 item at the main level in the search results. We do this because we want to display the most diverse and broadest possible product range in the shop. In the past, we have learned that less diversity on the listing page leads to fewer views and clicks for all items on that listing page. This is because customers feel they have little choice.

",{"_39":15615,"_37":38},{"_27":118,"_42":118},{"_852":15617},{"_854":15618,"_53":15619,"_858":15621,"_340":15622},"How do I rank higher on Google?",{"_55":15620},"cs71ba6f4ee1ec799a","

Google is separate from discoverability within bol. For information on this, we refer you to our \"tips for better content page\". Please note: A first place on Google does not equate to a first place in bol's search results.

",{"_39":15623,"_37":38},{"_27":118,"_42":118},{"_852":15625},{"_854":15626,"_53":15627,"_858":15629,"_340":15630},"I have more reviews than the item above mine, why am I not at the top?",{"_55":15628},"cs138292ed88770e6e","

The order (ranking) of the displayed items for a search query is calculated based on how well the content matches the search query and how popular the item is with the customer.

",{"_39":15631,"_37":38},{"_27":118,"_42":118},{"_852":15633},{"_854":15634,"_53":15635,"_858":15637,"_340":15638},"Can I exclude product range for a specific search term?",{"_55":15636},"csa66afd61d03a1e0f","This is currently not possible.",{"_39":15639,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[15643,15644,15645,15646,15647,15648,15649,15650],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":9332},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"search-algorithm-of-bol","The search algorithm of bol","2026-01-14T11:27:09.061Z","/en/idp/search-algorithm-of-bol",{"_162":15656,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:30.069Z",{"_55":15658},"cs50dd976fb24483e0",[],[],"2025-11-21T14:58:16.824Z","2025-11-27T09:22:48.412Z",{},{"_162":15665,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:40.663Z",{"_105":232,"_55":15667,"_27":15668,"_102":15669,"_169":15694,"_120":16027,"_90":91,"_97":98,"_158":98,"_95":16028,"_156":16029,"_92":16030,"_88":368,"_94":38,"_160":16031},"blt29175e45801d3a12","Aanbod uitbreiden",[15670],{"_105":240,"_55":15671,"_90":108,"_92":15672,"_94":38,"_88":243,"_95":15673,"_97":178,"_113":38,"_114":15674,"_246":15675,"_116":15676,"_208":15677,"_120":15678,"_122":15679,"_27":15688,"_154":15689,"_156":15690,"_158":200,"_39":15691,"_160":15692},"bltea7bf1417b112238",{},"2026-01-22T13:32:54.985Z","What are the items that customers are looking for but are not yet sold via bol? And which items are already being sold but don't have a good price? These are sales opportunities! You can find them on the 3 pages below.",[],{"_27":118,"_119":118},"Discover white spots & pricing opportunities to grow your sales",[],[15680,15681,15682,15683,15684,15685,15686,15687],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"expand-offer","Expand Offer","2026-01-22T14:37:13.084Z","/en/idp/expand-offer",{"_162":15693,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:00.784Z",[15695,15870,15957],{"_102":15696,"_53":15867,"_169":15869},[15697],{"_105":12902,"_55":15698,"_90":108,"_88":184,"_92":15699,"_94":38,"_12905":15700,"_95":15711,"_97":178,"_113":38,"_246":15712,"_116":15849,"_208":15850,"_120":15851,"_122":15852,"_27":15862,"_156":15863,"_158":98,"_39":15864,"_160":15865},"blt391420e71ab5cb6a",{},{"_154":15701,"_114":15702,"_12909":12910,"_181":15703,"_204":15707,"_338":15708,"_340":15709},"Grey spots","Which items are already being sold, but don't have a good price? Those are the grey spots! You'll find them in the list below; these are the items with the biggest sales opportunities. ",{"_55":15084,"_88":368,"_195":196,"_27":15085,"_97":190,"_158":98,"_95":15086,"_156":15087,"_187":188,"_191":15088,"_193":15089,"_92":15704,"_185":38,"_120":15705,"_160":15706,"_39":15095},{},[128,140,12920,15092],{"_162":15094,"_164":98,"_165":166,"_90":108},"A man in a beige sweater places an electronic device in a box on a shelf in a storage room with various packages.","yellow",{"_39":15710,"_37":38},{"_27":118,"_42":118},"2026-02-05T15:46:35.042Z",[15713,15721,15729,15757,15774],{"_330":15714},{"_27":15715,"_53":15716,"_119":15718,"_336":4326,"_338":5624,"_340":15719},"Latest update",{"_55":15717},"cscae7bf9d0323888a","

The grey spots are updated on Tuesday mornings, every even week.

",{"_39":15720,"_37":38},{"_27":118,"_42":118},{"_330":15722},{"_27":15723,"_53":15724,"_119":15726,"_336":12292,"_338":5624,"_340":15727},"Why is this list not available in English?",{"_55":15725},"cs5a4c55b8617882d4","

The white and grey spot lists are not available in English because our systems work with the Dutch product names. It would not make sense to translate these product names back and forth. If you would like to translate the text to English (or any other language), you have 2 options:

Download the Excel file and then translate the items using an (online) translator.
Team up with 1 of our ecosystem partners to help you with the white and grey spots, and the translation. Find them here.

",{"_39":15728,"_37":38},{"_27":118,"_42":118},{"_4238":15730},{"_27":118,"_53":15731,"_119":118,"_4242":57,"_4238":15733,"_4243":15745,"_4247":15746,"_4248":38,"_4249":15747},{"_55":15732},"cse623e615ac0dff57",{"_55":15734,"_88":698,"_195":7893,"_27":15735,"_97":98,"_158":98,"_95":15736,"_156":15737,"_187":15738,"_191":15739,"_193":15735,"_92":15740,"_185":38,"_120":15741,"_160":15742,"_39":15744},"bltaed3a2dfe68a8967","White_en_grey_spots_DEF.mp4","2025-12-29T13:40:45.801Z","2026-01-02T10:49:04.708Z","video/mp4","100923499",{},[],{"_162":15743,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:14.268Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltaed3a2dfe68a8967/695284de74250f856121223c/White_en_grey_spots_DEF.mp4",{"_27":118,"_42":118},"Currently this video is only available in Dutch",{"_55":15748,"_88":698,"_195":699,"_27":15749,"_97":98,"_158":98,"_95":15750,"_156":15750,"_187":4254,"_191":15751,"_193":15749,"_92":15752,"_185":38,"_120":15753,"_160":15754,"_39":15756},"blt0312f2d1cd837deb","Thumbnail-WG.png","2025-12-29T13:40:39.317Z","13306",{},[],{"_162":15755,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:14.259Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0312f2d1cd837deb/695284d7e690ab36f8d16e31/Thumbnail-WG.png",{"_359":15758},{"_27":15759,"_53":15760,"_119":15762,"_364":38,"_365":15763,"_382":118},"The grey spots",{"_55":15761},"cs77826479f6ec7160","View the top 100 grey spots below: these are items available via bol where the offer is not yet ideal in terms of price. The customer visits below were measured in the last 28 days.",{"_55":15764,"_88":698,"_195":15765,"_27":15766,"_97":98,"_158":98,"_95":15767,"_156":15767,"_187":370,"_191":15768,"_193":15766,"_92":15769,"_185":38,"_120":15770,"_160":15771,"_39":15773},"blt59b146d4f770799e","blt0bec9dc46018802e","partnerplatform_greyspots_top_100-9.xlsx","2025-12-29T13:48:13.035Z","26488",{},[],{"_162":15772,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:14.250Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt59b146d4f770799e/6952869d19b0239c39b0499b/partnerplatform_greyspots_top_100-9.xlsx",{"_715":15775},{"_717":718,"_53":15776,"_721":118,"_722":15778},{"_55":15777},"csc12fa1aaffff3844",[15779,15787,15794,15802,15810,15818,15826,15833,15841],{"_852":15780},{"_854":15781,"_53":15782,"_858":15784,"_340":15785},"What are grey spots?",{"_55":15783},"cs9d5971ec81d42ed6","

Grey spots are items that can be found via bol, but where the offer could be improved in terms of price. A price is competitive if it is the same (or lower) than that of the main competitor. If not, we look at the recommended retail price and the historical platform price to calculate the relevant market price.

",{"_39":15786,"_37":38},{"_27":118,"_42":118},{"_725":15788},{"_727":15789,"_53":15792},[15790],{"_55":15791,"_105":731},"bltc859f2a030b009e3",{"_55":15793},"cse3c0a5482e49283c",{"_852":15795},{"_854":15796,"_53":15797,"_858":15799,"_340":15800},"When is my item a grey spot?",{"_55":15798},"csb8e448e9eff62a88","

If the item does not have a market-compliant price for several weeks.

",{"_39":15801,"_37":38},{"_27":118,"_42":118},{"_852":15803},{"_854":15804,"_53":15805,"_858":15807,"_340":15808},"How do I prevent my item from becoming a grey spot?",{"_55":15806},"cs78b6ecf6c5c2f378","By continuously monitoring the market to offer a market-compliant price.",{"_39":15809,"_37":38},{"_27":118,"_42":118},{"_852":15811},{"_854":15812,"_53":15813,"_858":15815,"_340":15816},"What happens to my grey spot(s) if I don't adjust the price?",{"_55":15814},"csc4ab7507606d440d","If no action is taken on your grey spot(s) and it is not resolved, the grey spot(s) can be placed on the Partnerplatform. bol or other partners can then step in.",{"_39":15817,"_37":38},{"_27":118,"_42":118},{"_852":15819},{"_854":15820,"_53":15821,"_858":15823,"_340":15824},"How often and where are grey spots published on the Partnerplatform?",{"_55":15822},"cs03f45be2dda7e249","Grey spots are published on the Partnerplatform every two weeks on Tuesday mornings.",{"_39":15825,"_37":38},{"_27":118,"_42":118},{"_725":15827},{"_727":15828,"_53":15831},[15829],{"_55":15830,"_105":731},"blt57af7226fdfa72ea",{"_55":15832},"cs000b5ad845fa10ff",{"_852":15834},{"_854":15835,"_53":15836,"_858":15838,"_340":15839},"Are shipping costs taken into account when determining a grey spot?",{"_55":15837},"cse82ba2a0cef95e17","

Yes, when determining if an item is a grey spot, the same logic is applied as when determining price stars. In essence, this means that for prices under €20, we compare your price, including shipping costs, with the competitor's price, including shipping costs. From €20 onwards, shipping costs no longer play a role.

",{"_39":15840,"_37":38},{"_27":118,"_42":118},{"_852":15842},{"_854":15843,"_53":15844,"_858":15846,"_340":15847},"Are items offered with volume discount taken into account when determining a grey spot?",{"_55":15845},"csbc0841ed2a52cfc2","

No, we determine whether the selling price of a single item is market-compliant. However, multi-packs with their own EAN are taken into account. For these, the price of the multi-pack is used to determine if it is market-compliant.

",{"_39":15848,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Items that are available, but where the price could be improved.",[],[15853,15854,15855,15856,15857,15858,15859,15860,15861],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":10298},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":12398,"_127":12405},"grey-spots","2026-03-18T08:01:35.094Z","/en/cdp/grey-spots",{"_162":15866,"_164":98,"_165":166,"_90":108},"2026-03-18T08:01:38.643Z",{"_55":15868},"csf8d1d3b61da8e235",[],{"_102":15871,"_169":15954,"_53":15955},[15872],{"_105":12902,"_55":15873,"_90":108,"_88":676,"_92":15874,"_94":38,"_12905":15875,"_95":15894,"_97":178,"_113":38,"_246":15895,"_116":15934,"_208":118,"_120":15935,"_122":15936,"_27":15949,"_156":15950,"_158":98,"_39":15951,"_160":15952},"blt1d17f6212c11c961",{},{"_154":15876,"_114":15877,"_12909":12910,"_181":15878,"_204":15891,"_338":339,"_340":15892},"White spots","What are the items that customers are looking for but are not yet sold via bol? Those are the white spots.",{"_55":15879,"_88":184,"_195":196,"_27":15880,"_97":190,"_158":98,"_95":15881,"_156":15882,"_187":188,"_191":15883,"_193":15884,"_92":15885,"_185":38,"_120":15886,"_160":15888,"_39":15890},"blt5dc7f4201628ee83","EVB-Data-Inzichten-Partner","2025-09-15T15:02:27.211Z","2026-03-05T13:48:03.570Z","13283511","2024_Q4_BOL_B2B_EVB_Data&Inzichten2_48_1529.jpg",{},[15887,128,12920,15092],"data-en-inzichten",{"_162":15889,"_164":701,"_165":166,"_90":108},"2026-03-05T14:08:06.349Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5dc7f4201628ee83/68c82a83bb89d62beb994a29/2024_Q4_BOL_B2B_EVB_Data&Inzichten2_48_1529.jpg","A man in a blue sweater smiles as he points to a rising line graph on a screen in an office, indicating growth or success.",{"_39":15893,"_37":38},{"_27":118,"_42":118},"2026-02-05T15:45:54.634Z",[15896,15901,15909],{"_324":15897},{"_27":118,"_53":15898,"_119":15900},{"_55":15899},"cscb0e8d44d7b7ed09","

Several times a year, we publish a new list of white spots. This list shows items for which customer demand exists but that are still missing from bol’s assortment. By adding these items to your assortment, you respond directly to this demand and increase your sales opportunities.

White spots help you discover opportunities for new assortment. By responding to gaps in bol’s offer, you make your assortment more complete and more relevant for customers. This can lead to more orders and a higher chance of winning the buy box. You can find your personal white spots in your seller account.

White spots lists

View the top 100 white spots here or download the full white spots list.

",{"_4412":15902},{"_340":15903,"_53":15907},{"_39":15904,"_37":57},{"_27":15905,"_42":15906},"Go to the white spots lists","/en/cdp/sales-opportunities",{"_55":15908},"cs4a6cfeed73404005",{"_715":15910},{"_717":718,"_53":15911,"_721":118,"_722":15913},{"_55":15912},"cs823ca715057b7527",[15914,15922,15928],{"_852":15915},{"_854":15916,"_53":15917,"_858":15919,"_340":15920},"What are white spots?",{"_55":15918},"cs45ca08e98262d3d1","

White spots are items that customers in the Netherlands and Belgium are looking for but cannot yet find via bol.

",{"_39":15921,"_37":38},{"_27":118,"_42":118},{"_725":15923},{"_727":15924,"_53":15926},[15925],{"_55":15791,"_105":731},{"_55":15927},"csca3603d4c25b9c63",{"_725":15929},{"_727":15930,"_53":15932},[15931],{"_55":15830,"_105":731},{"_55":15933},"csd39f883e79da1573",{"_27":118,"_119":118},[],[15937,15938,15939,15940,15941,15943,15944,15945,15946,15947,15948],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":10298},{"_125":139,"_127":15942},"whitespots",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},{"_125":145,"_127":152},{"_125":145,"_127":150},{"_125":12398,"_127":12405},"white-spots","2026-04-14T06:11:30.227Z","/en/cdp/white-spots",{"_162":15953,"_164":98,"_165":166,"_90":108},"2026-04-14T06:11:34.430Z",[],{"_55":15956},"csd9cb5e8fa847cff3",{"_102":15958,"_53":16024,"_169":16026},[15959],{"_105":12902,"_55":15960,"_90":108,"_92":15961,"_94":38,"_88":184,"_12905":15962,"_95":15982,"_97":178,"_113":38,"_246":15983,"_116":16008,"_208":118,"_120":16009,"_122":16010,"_27":16020,"_156":16021,"_158":200,"_39":15906,"_160":16022},"bltc416d2d0553f5f72",{},{"_154":15963,"_114":15964,"_12909":12910,"_181":15965,"_204":15979,"_338":1196,"_340":15980},"Sales opportunities","Customers regularly search for items that are not (yet) in the product range. With sales opportunities, we help you smartly expand your product range with items that are already in demand. This way, customers find the item they are looking for, and you don't miss out on sales.",{"_55":15966,"_88":368,"_195":196,"_27":15967,"_97":190,"_158":98,"_95":15968,"_156":15969,"_187":188,"_191":15970,"_193":15971,"_92":15972,"_185":38,"_120":15973,"_160":15976,"_39":15978},"bltec669c906676a225","Evb-AVB-Grow-Keep-Data-Inzichten-Partner","2025-09-15T14:55:50.469Z","2026-03-05T13:24:58.728Z","14684191","2024_Q4_BOL_B2B_CLC_Grow-keep_92_1251.jpg",{},[15974,128,15887,15975,12920,15092],"avb","sponsored products",{"_162":15977,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:40.851Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltec669c906676a225/68c828f624da2fd39ef850ee/2024_Q4_BOL_B2B_CLC_Grow-keep_92_1251.jpg","A woman in a yellow sweater writes on a whiteboard with charts. She smiles confidently and radiates a professional and positive atmosphere.",{"_39":15981,"_37":38},{"_27":118,"_42":118},"2026-01-29T10:11:35.266Z",[15984,15990],{"_324":15985},{"_27":15986,"_53":15987,"_119":15989},"What are sales opportunities?",{"_55":15988},"cs2d04cc4221b9b3fb","

Based on customer search behavior, market data, and trends, we have selected several product categories where demand exceeds supply. This includes popular items on the rise, seasonal peaks, or items not yet sufficiently available via bol.

Sales opportunities increase your visibility

If you add items within these categories, you immediately benefit from the advantages:

Respond to existing customer demand
Increase your visibility
YBoost your sales

How to benefit from sales opportunities:

Check the list of sales opportunities below
Decide which products you can offer within those categories. Use the white spot list for inspiration.
Upload your assortment via your sales account.

Let's get started!

",{"_359":15991},{"_27":15992,"_53":15993,"_119":15995,"_364":38,"_365":15996,"_382":16007},"The sales opportunities",{"_55":15994},"cs24e008a67e374fa5","

View the list of sales opportunities below and discover which items customers are looking for.

",{"_55":15997,"_88":698,"_27":15998,"_195":8340,"_97":200,"_158":200,"_95":15999,"_156":15999,"_187":370,"_191":16000,"_193":16001,"_92":16002,"_185":38,"_120":16003,"_160":16004,"_39":16006},"blt1a5b19b1e31f0ad9","Focuscategorieen-specificaties_uploadPP-2 (2).xlsx","2026-02-24T13:46:24.111Z","17523","Focuscategorieen-specificaties_uploadPP-2_(2).xlsx",{},[],{"_162":16005,"_164":200,"_165":166,"_90":108},"2026-02-24T13:46:38.725Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1a5b19b1e31f0ad9/699dabb00837c40008e79e4e/Focuscategorieen-specificaties_uploadPP-2_(2).xlsx","

*We reserve the right to adjust or discontinue the discount conditions at any time.

",{"_27":118,"_119":118},[],[16011,16012,16013,16014,16015,16016,16017,16018,16019],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":140},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"sales-opportunities","2026-02-24T13:46:26.502Z",{"_162":16023,"_164":200,"_165":166,"_90":108},"2026-02-24T13:46:38.606Z",{"_55":16025},"cs8425f3790734e794",[],[],"2025-11-28T13:56:47.414Z","2025-12-29T14:03:42.314Z",{},{"_162":16032,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.451Z",{"_105":232,"_55":16034,"_27":16035,"_102":16036,"_169":16061,"_120":16453,"_90":91,"_97":98,"_158":98,"_95":16454,"_156":16455,"_92":16456,"_88":243,"_94":38,"_160":16457},"blt270b1e01aa6f017d","Uitbreiden Nederland of België",[16037],{"_105":240,"_55":16038,"_90":108,"_92":16039,"_94":38,"_88":110,"_95":16040,"_97":178,"_113":38,"_114":16041,"_246":16042,"_116":16043,"_208":16044,"_120":16045,"_122":16046,"_27":16055,"_154":16056,"_156":16057,"_158":200,"_39":16058,"_160":16059},"blt2cbb44c2d1fc2ba1",{},"2026-01-22T13:31:26.015Z","Are you thinking about growing your business and selling internationally? Expanding to the Netherlands or Belgium opens the doors to a larger audience. More and more entrepreneurs are choosing to offer their items in new markets. The Netherlands and Belgium are interesting countries for e-commerce expansion due to their stable economies and consumers who enjoy online shopping. This platform will help you with the first steps to succeed.",[],{"_27":118,"_119":118},"Expand to NL/BE: Reach more customers and grow your business with bol",[],[16047,16048,16049,16050,16051,16052,16053,16054],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15107},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"expand-to-the-netherlands-or-belgium","Expand to the Netherlands or Belgium","2026-01-22T14:38:40.116Z","/en/idp/expand-to-the-netherlands-or-belgium",{"_162":16060,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:15.517Z",[16062,16330],{"_102":16063,"_169":16327,"_53":16328},[16064],{"_105":240,"_55":16065,"_90":108,"_92":16066,"_94":38,"_88":2746,"_95":16067,"_97":178,"_113":38,"_114":16068,"_246":16069,"_116":16311,"_208":118,"_120":16312,"_122":16313,"_27":16322,"_154":16072,"_156":16323,"_158":98,"_39":16324,"_160":16325},"blt9449d09e8245fed5",{},"2026-01-27T12:43:53.155Z","You can easily expand your selling reach by also selling your product range in Belgium. On this page, you can read what is important to know when you want to sell via bol to Belgium.",[16070,16076,16082,16087,16095,16102,16108,16114,16133,16139,16158,16164,16169,16175,16180,16185,16190,16197,16203,16208,16227,16233,16238,16244,16250,16255,16261,16265],{"_324":16071},{"_27":16072,"_53":16073,"_119":16075},"Selling in Belgium",{"_55":16074},"cs6211331fcf5d0649","

By also selling via bol in Belgium, you reach over a million extra customers every day. If you want to sell via bol in Belgium from the Netherlands, there are a few things to keep in mind:

",{"_315":16077},{"_317":16078,"_53":16079,"_321":16081},"Shipping",{"_55":16080},"cs6ea83ed4f8db8d1e","shipping",{"_324":16083},{"_27":16078,"_53":16084,"_119":16086},{"_55":16085},"cs1fa2b57ed0cf612e","

Carriers do not distinguish between Dutch-speaking and French-speaking Belgium. Choose a shipping partner who can help you meet your delivery promise in Belgium. Timely delivery is very important for customer satisfaction, and the delivery options offered by postal companies may differ for cross-border shipments.

Unlike in the Netherlands, for selling via bol in Belgium:

a letterbox parcel is not larger than 35 x 23 x 3 centimeters
bol offers affordable shipping labels from bpost and DPD
the prices of the return labels for the bol return service differ per country
for the product range you sell via Logistics via bol, your items are offered by default in both Belgium and the Netherlands. Except for XS items, the rates are the same for delivery in both countries. Do you prefer to offer your items via Logistics via bol in a specific country? Then choose between the Netherlands and Belgium and indicate this choice in your seller account; go to 'Settings' and click 'Across the border' under 'My shop'.

",{"_330":16088},{"_27":16089,"_53":16090,"_119":16092,"_336":4661,"_338":339,"_340":16093},"Important!",{"_55":16091},"cs2ba3ede56db1ff0d","

Experience shows that delivery in French-speaking Belgium is more prone to delays. We therefore advise you to closely monitor whether your stated delivery time is realistic. As a partner, you remain responsible for meeting the delivery time you indicate.

",{"_39":16094,"_37":38},{"_27":118,"_42":118},{"_330":16096},{"_27":8181,"_53":16097,"_119":16099,"_336":349,"_338":1196,"_340":16100},{"_55":16098},"cs955ab7234e975d9c","

For packages sent abroad, shipping costs may be higher. Do you want to pass this on in your selling prices? It is then advisable to create a separate seller account for your orders from Belgium.

",{"_39":16101,"_37":38},{"_27":118,"_42":118},{"_324":16103},{"_27":16104,"_53":16105,"_119":16107},"Delivery and pick-up appointments for French-speaking customers",{"_55":16106},"csfd49d97d53f207cd","

Do you sell product range in French-speaking Belgium that falls within the Large & Heavy category (such as dishwashers, refrigerators, washing machines)? You or your logistics partner will need to make a delivery appointment with these customers in French to be made. Both within the API and in the seller account, you can find the language of the order for each order. Therefore, make sure that for these French-speaking orders, you send your communication in French.

To make it as easy as possible for you, various French sample emails have been prepared to make a delivery and/or pick-up appointment; you can find them here.

If you use a logistics partner for delivery and appointments, also check carefully if and how you pass on the language of the order and arrange this with your logistics partner. Of course, you can also share the templates on our platform with them!

Below is more information on where language information can be found within the API and seller account.

",{"_324":16109},{"_27":16110,"_53":16111,"_119":16113},"API",{"_55":16112},"cs98f5bf92984b168c","

You can find language information in the API by clicking on the following links: ‘get an open order by order id‘ or ‘get shipment by shipment id‘. “Language” shows the customer's language, where “fr” and “fr-BE” refer to French, and “nl” and “nl-BE” refer to Dutch. See example below:

",{"_7800":16115},{"_27":118,"_53":16116,"_119":118,"_181":16118},{"_55":16117},"cse912a005a68b2651",[16119],{"_181":16120,"_53":16130,"_204":16132,"_7819":118},{"_55":16121,"_88":698,"_27":16122,"_195":699,"_97":5043,"_158":5043,"_95":16123,"_156":16123,"_187":4254,"_191":16124,"_193":16122,"_92":16125,"_185":38,"_120":16126,"_160":16127,"_39":16129},"blt23fc9abb88d88f3b","API-taal.png","2025-11-04T13:04:56.565Z","65189",{},[],{"_162":16128,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.758Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt23fc9abb88d88f3b/6909f9f89c7f6f90a51acac3/API-taal.png",{"_55":16131},"cs462e8806705c368d","Example of API output with language codes for customers, such as French and Dutch.",{"_324":16134},{"_27":16135,"_53":16136,"_119":16138},"Seller account",{"_55":16137},"cs5b5bac59f9f2b3b3","

You can find the language information in the Seller account on the open orders tab. For each order, you will find “Customer Language”. Below, you will see the customer's language and a language flag. See example below:

",{"_7800":16140},{"_27":118,"_53":16141,"_119":118,"_181":16143},{"_55":16142},"cs6b7268b0eae6d104",[16144],{"_181":16145,"_53":16155,"_204":16157,"_7819":118},{"_55":16146,"_88":698,"_27":16147,"_195":699,"_97":5043,"_158":5043,"_95":16148,"_156":16148,"_187":4254,"_191":16149,"_193":16147,"_92":16150,"_185":38,"_120":16151,"_160":16152,"_39":16154},"blta661ee020bff7a9d","SDD-taal.png","2025-11-04T13:35:53.075Z","49363",{},[],{"_162":16153,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.823Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta661ee020bff7a9d/690a0139b955212dcfd2022b/SDD-taal.png",{"_55":16156},"cs7d5ac5dc13348928","Example of an order screen displaying customer information, French language setting, and shipping options.",{"_315":16159},{"_317":16160,"_53":16161,"_321":16163},"Packing slip",{"_55":16162},"cs9acdbed38ae01879","packing-slip",{"_324":16165},{"_27":16160,"_53":16166,"_119":16168},{"_55":16167},"cs46ced98c03b31017","

When shipping, make sure you do not include a Dutch packing slip for French-speaking customers. In your seller account, you can see which language your customers speak. This is located under the 'Orders' tab in the order information.

Via the API, you can see your customers' language using the 'get an open order by order id' or 'get shipment by shipment id' option.

The packing slip and order information also show the order with the French title. Keep this in mind when picking your orders. This can be more difficult if you are not proficient in French. Alternatively, you can choose to pick your orders using the EAN number or the reference.

",{"_315":16170},{"_317":16171,"_53":16172,"_321":16174},"Return address",{"_55":16173},"cs4ac0a0290c995abf","return-address",{"_324":16176},{"_27":16171,"_53":16177,"_119":16179},{"_55":16178},"cs8c3876a0755f7ede","

It is not possible to use a Dutch PO box or reply number for returns originating from Belgium. Returning to a regular Dutch address is possible.

Unfortunately, it is not yet possible in the French-language app to display additional return conditions, self-composed return instructions, packaging instructions, and pick-up instructions.

We forward return questions to the French-speaking customer service, who will translate your conditions and instructions. If you have provided instructions to contact us by email, you might receive a French-language email. If the service employee and the customer cannot resolve the issue, we will contact you. We are working on a solution to make additional return conditions visible.

",{"_315":16181},{"_317":16182,"_53":16183,"_321":4336},"Legislation regarding product range",{"_55":16184},"cs4d79d4161ac96a02",{"_324":16186},{"_27":16182,"_53":16187,"_119":16189},{"_55":16188},"cs9e632188521aba67","

The most important rules for online shops belong to European Regulations and are therefore the same for the Netherlands and Belgium. However, there are exceptions.

Within certain product categories, legislation and regulations can differ. For example, the legislation regarding selling via bol in the 'Beauty & Health' product category in Belgium is different; the FAGG (Federal Agency for Medicines and Health Products) strictly supervises what can and cannot be sold online here. Therefore, most items in this category are excluded from selling via bol in Belgium.

Are you unsure whether your product range is suitable for selling via bol in Belgium? You can find more information on the page ‘Suitable and unsuitable offers’.

",{"_330":16191},{"_27":8181,"_53":16192,"_119":16194,"_336":349,"_338":339,"_340":16195},{"_55":16193},"cs3a67864e7999af10","

Do you sell in both countries and have a product range that can only be sold in the Netherlands? By creating a separate seller account for your orders from Belgium, you can continue to offer these items via bol in the Netherlands.

",{"_39":16196,"_37":38},{"_27":118,"_42":118},{"_315":16198},{"_317":16199,"_53":16200,"_321":16202},"Flemish and French content",{"_55":16201},"cs2f57ce0ddbc148e0","flemish-french-content",{"_324":16204},{"_27":16199,"_53":16205,"_119":16207},{"_55":16206},"cs1ada8bf556539278","

We understand all too well that language can be a barrier to growing in Belgium. There are some clear differences between the Flemish and Dutch languages, and thus also in how you provide content about your items. For example, in Belgium, microwaves are called 'microgolfovens'.

Items eligible for selling via bol in French-speaking Belgium are automatically translated from Dutch to French.

Flemish content

Curious about the differences between both languages? To get an idea, you can choose the Belgian version of the website on the top right of the shopping platform.

French content

We understand all too well that language can be a barrier to growing in French-speaking Belgium. That is why we ensure that all items eligible for selling via bol in French-speaking Belgium are automatically translated from Dutch to French. For now, this also applies to new product range. However, original (French-language) item titles and descriptions are often of better quality. It is therefore advisable, where possible, to ensure high-quality translations in the content yourself. You can read how to do that here.

Do you sell Large & Heavy items in Dutch-speaking Belgium? Almost the entire Large & Heavy product range from partners selling via bol in Dutch-speaking Belgium is automatically put online in the French-language app. Whether an item is actually offered in the French-language app depends on the language of the item, manual, and/or packaging. This prevents Dutch-language items (for example, the Dutch Monopoly) from being offered in French-speaking Belgium. By correctly filling in these attributes, you ensure that the items are translated and discoverable in French-speaking Belgium (this sometimes takes a few days).

",{"_7800":16209},{"_27":118,"_53":16210,"_119":118,"_181":16212},{"_55":16211},"cs3dc87fba1ae54551",[16213],{"_181":16214,"_53":16224,"_204":16226,"_7819":118},{"_55":16215,"_88":698,"_27":16216,"_195":699,"_97":5043,"_158":5043,"_95":16217,"_156":16217,"_187":4254,"_191":16218,"_193":16216,"_92":16219,"_185":38,"_120":16220,"_160":16221,"_39":16223},"blta934b038881eaa62","BE-NL.png","2025-11-04T13:51:13.893Z","110388",{},[],{"_162":16222,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.834Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta934b038881eaa62/690a04d1c189c4d312926734/BE-NL.png",{"_55":16225},"cs55b01315b520ec60","Pop-up window from bol where the user can choose the country and language, with options for the Netherlands or Belgium and Dutch or French.",{"_315":16228},{"_317":16229,"_53":16230,"_321":16232},"VAT and distance selling",{"_55":16231},"csc4fe547fbbb1e375","vat-distance-selling",{"_324":16234},{"_27":16229,"_53":16235,"_119":16237},{"_55":16236},"cs5f43abb9b446992a","

Are you selling via bol from the Netherlands to customers in Belgium? Then carefully check whether there are Belgian tax obligations for your company, such as Belgian VAT or excise duty obligations.

For example, certain cross-border deliveries are considered distance selling – and VAT may be involved. Something is distance selling if an item:

is delivered to Belgian customers who do not file a VAT return and
is transported directly or indirectly, by you or on your behalf, from the Netherlands to Belgium.

Distance selling has a threshold amount. As soon as your total turnover to customers without a valid VAT number in other European Union (EU) countries exceeds this threshold, you are obliged to calculate the local VAT rates on this. These are the rates of the country where you deliver the goods. Since July 1, 2021, the threshold amount for selling via bol in other EU countries is 10,000 euros, excluding VAT. So there is one threshold amount for all EU countries combined.

This threshold amount does not only apply to your distance selling via bol; it applies to all distance selling and digital services from your company and thus also to any selling via other channels. So, you add sales via, for example, your own webshop or another platform to this.

Have you exceeded the threshold amount in a certain year? Then this threshold no longer applies to you in the following year. In that year, you already have a VAT obligation directly from the first sale.

Please note: you must also report and pay the due foreign VAT in the customer's country. This can be done in 2 ways:

By registering with the local tax authorities of the EU country where you deliver the goods and filing a VAT return there.
By using the so-called One Stop Shop (OSS) scheme. With this scheme, you can declare and pay the VAT you owe in all other EU countries at one counter. The OSS scheme can only be used for distance selling.

Exceptions

There are also some exceptions. Special rules apply to the delivery of these goods:

Excise goods (e.g., alcoholic beverages) – for deliveries to private individuals, you always owe VAT in the country of arrival of the shipment, regardless of the threshold.
Goods falling under the margin scheme
New and almost new means of transport
Installation deliveries

Control and penalties

The Belgian government checks and penalizes entrepreneurs who have not paid the due VAT or excise duty, or not fully. This can be retroactively. It is therefore advisable to thoroughly investigate which tax rules apply to your company and to keep a close eye on any changes. Also, regularly check whether the threshold amount of 10,000 euros for distance selling and digital services applies to you and whether you are exceeding this threshold. This may mean that you need to make adjustments.

It is important that you fulfill all your tax obligations in Belgium on time. If the Belgian Tax Authorities inform us that you have not paid all your Belgian VAT, this may lead to the closure of your seller account. Read more about this in this news item.

Do you want more information about this? Then visit the website of the Dutch or Belgian tax authorities or the European Commission. Carefully review these rules or seek advice from your own (tax) advisor.

",{"_324":16239},{"_27":16240,"_53":16241,"_119":16243},"Intra-community supply",{"_55":16242},"cse54ebbba165e50f1","

Cross-border selling to business parties is also known as intra-community supply. Different VAT rules apply to intra-community supplies of goods. You can read more about intra-community supplies for Dutch entrepreneurs here.

",{"_315":16245},{"_317":16246,"_53":16247,"_321":16249},"Invoice",{"_55":16248},"cseb1dd4ea57bfb884","invoice",{"_324":16251},{"_27":16246,"_53":16252,"_119":16254},{"_55":16253},"cs5d5861cb31d10188","

When customers place an order with you, they automatically receive a payment overview from bol. In addition, for a cross-border sale, as a partner, you are obliged to send an invoice to the customer. For cross-border selling, this applies to sales to both business and private customers (distance selling).

The French-language app is currently only accessible to customers. However, it may happen that a customer still asks for a VAT invoice. Even for French-speaking customers, you are (at the customer's request) responsible for providing a VAT invoice. On the Partnerplatform, you will therefore find a ready-made example for a VAT invoice in French. You can find this example on this page.

",{"_324":16256},{"_27":16257,"_119":16258,"_53":16259},"Are you a Belgian partner and do you sell to Belgian business customers?","

From 1 January 2026, new legislation will apply in Belgium. Belgian partners will need to issue B2B invoices via structured electronic invoicing A VAT invoice via our will no longer be accepted. Read more about it here.

",{"_55":16260},"cs932772af30afeab9",{"_315":16262},{"_317":718,"_53":16263,"_321":4964},{"_55":16264},"cs974cbeec4bb78b74",{"_715":16266},{"_717":718,"_53":16267,"_721":16269,"_722":16270},{"_55":16268},"csb92760156f19dc0a","

about French-speaking Belgium

",[16271,16279,16287,16295,16303],{"_852":16272},{"_854":16273,"_53":16274,"_858":16276,"_340":16277},"How many customers can I gain?",{"_55":16275},"csa4f1146ebf4dbc0d","

Brussels and Wallonia together have 4.8 million inhabitants, the majority of whom are French-speaking. In comparison: Dutch-speaking Belgium has 6.5 million inhabitants, so with French-speaking Belgium, we are targeting the full 100% of the more than 11 million Belgian inhabitants.

",{"_39":16278,"_37":38},{"_27":118,"_42":118},{"_852":16280},{"_854":16281,"_53":16282,"_858":16284,"_340":16285},"If I use Logistics via bol, will anything change regarding returns?",{"_55":16283},"cs0a6e01642656d0f6","

No, nothing changes.

",{"_39":16286,"_37":38},{"_27":118,"_42":118},{"_852":16288},{"_854":16289,"_53":16290,"_858":16292,"_340":16293},"Does the mediation fee remain the same?",{"_55":16291},"csb10693c940fdb9e0","

Yes, this additional sales market comes without an extra mediation fee.

",{"_39":16294,"_37":38},{"_27":118,"_42":118},{"_852":16296},{"_854":16297,"_53":16298,"_858":16300,"_340":16301},"Does the expansion to French-speaking Belgium have any consequences for my performance score?",{"_55":16299},"cs5c112aae11c8bff6","

To guarantee the quality and service for our shared customers, a number of service standards are applied. These apply to all selling via bol, including in the new French-speaking market. The expansion to French-speaking Belgium does not have to impact your performance score if you continue to score well on the service standards.

",{"_39":16302,"_37":38},{"_27":118,"_42":118},{"_852":16304},{"_854":16305,"_53":16306,"_858":16308,"_340":16309},"Are there specific rules for delivery in French-speaking Belgium?",{"_55":16307},"cs20ca288dfe176b89","

No, there are no differences in rules and conditions between Large & Heavy in the Netherlands/Dutch-speaking Belgium and French-speaking Belgium. Just like in the regular flow, customers leave their details (email address and phone number) when checking out in the app. However, you must pay attention to ensuring that communication regarding delivery and return appointments for this customer group is in French. We have already provided more information on this in an earlier Q&A.

",{"_39":16310,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[16314,16315,16316,16317,16318,16319,16320,16321],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15107},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-in-belgium","2026-02-17T13:01:24.094Z","/en/idp/selling-in-belgium",{"_162":16326,"_164":98,"_165":166,"_90":108},"2026-02-24T09:31:35.332Z",[],{"_55":16329},"cs0ee1677bb0be5f1f",{"_102":16331,"_169":16450,"_53":16451},[16332],{"_105":240,"_55":16333,"_90":108,"_92":16334,"_94":38,"_88":184,"_95":16335,"_97":178,"_113":38,"_114":16336,"_246":16337,"_116":16434,"_208":118,"_120":16435,"_122":16436,"_27":16445,"_154":16340,"_156":16446,"_158":701,"_39":16447,"_160":16448},"blt124cf27936ce30d9",{},"2026-01-27T12:42:10.303Z","You can easily expand your sales reach by also selling your product range via bol in the Netherlands. On this page, you'll find important information about selling via bol in the Netherlands.",[16338,16344,16348,16353,16358,16363,16367,16372,16379,16385,16390,16409,16414,16419,16425,16429],{"_324":16339},{"_27":16340,"_53":16341,"_119":16343},"Selling in the Netherlands",{"_55":16342},"cs61996eec8b9f4b44","

By also selling via bol in the Netherlands, you reach over a million extra customers daily. If you want to sell via bol in the Netherlands from Belgium, there are a few things to consider:

",{"_315":16345},{"_317":16078,"_53":16346,"_321":16081},{"_55":16347},"cs515ea89b2d18bfe4",{"_324":16349},{"_27":16078,"_53":16350,"_119":16352},{"_55":16351},"cs412d614f1fda9f18","

Choose a shipping provider that can help you meet your delivery promise in the Netherlands too. Timely delivery is very important for customer satisfaction, and the delivery options offered by postal companies may differ for cross-border shipments.

Additionally, unlike in Belgium, when selling via bol in the Netherlands, keep in mind that:

a letterbox parcel is not larger than 38 x 26.5 x 3.2 centimetres

bol offers affordable shipping labels from DPD

the prices of the return labels from the bol return service differ per country

for the product range you sell via Logistics via bol, your items are offered by default in both Belgium and the Netherlands. Except for XS-items, the rates are the same for delivery in both countries. If you prefer to offer your items via Logistics via bol in a specific country, make a choice between the Netherlands and Belgium and specify this in your seller account; go to ‘Settings’ and click ‘Cross-border’ under ‘My shop’.

",{"_315":16354},{"_317":16355,"_53":16356,"_321":16174},"Return Address",{"_55":16357},"cs274b3270d65547eb",{"_324":16359},{"_27":16355,"_53":16360,"_119":16362},{"_55":16361},"csf9ad525d59a402ae","

It is not possible to use a Belgian PO box or reply number for returns originating from the Netherlands. However, returns to a regular Belgian address are permitted.

",{"_315":16364},{"_317":16182,"_53":16365,"_321":4336},{"_55":16366},"cs0b82227a1ab92ec5",{"_324":16368},{"_27":16182,"_53":16369,"_119":16371},{"_55":16370},"cs6745efeed806a1cc","

The most important rules for webshops fall under European Regulations and are therefore the same for the Netherlands and Belgium. However, there are exceptions.

Within certain product categories, legislation and regulations may differ. For example, in the Netherlands, you are required to have a registration number for selling chlorine tablets.

Are you unsure if your product range is suitable for selling via bol in the Netherlands? You can find more information on the page ‘Suitable and unsuitable offers’.

",{"_330":16373},{"_27":8181,"_53":16374,"_119":16376,"_336":349,"_338":339,"_340":16377},{"_55":16375},"csc921a0a2fc6fac29","

Do you sell via bol in both countries and have a product range that can only be sold in Belgium? By creating a separate seller account for your orders from the Netherlands, you can continue to offer these items in Belgium via bol.

",{"_39":16378,"_37":38},{"_27":118,"_42":118},{"_315":16380},{"_317":16381,"_53":16382,"_321":16384},"Dutch content",{"_55":16383},"cs37b029e494f78c39","dutch-content",{"_324":16386},{"_27":16381,"_53":16387,"_119":16389},{"_55":16388},"cs4d309f309b8bc4ec","

There are some clear differences between the Dutch and Flemish languages, and therefore also in how you provide content about your items. For example, what are called 'microgolfovens' in Flanders are called 'magnetrons' in the Netherlands. Curious about the differences between the two languages? To get an idea, you can select the Dutch version of the website in the top right corner of the shopping platform.

",{"_7800":16391},{"_27":118,"_53":16392,"_119":118,"_181":16394},{"_55":16393},"cs0112a35aa19266b8",[16395],{"_181":16396,"_53":16406,"_204":16408,"_7819":118},{"_55":16397,"_88":698,"_27":16398,"_195":699,"_97":5043,"_158":5043,"_95":16399,"_156":16399,"_187":4254,"_191":16400,"_193":16398,"_92":16401,"_185":38,"_120":16402,"_160":16403,"_39":16405},"bltbbce1424b38f8e80","NL-.png","2025-11-04T14:21:33.954Z","111563",{},[],{"_162":16404,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.953Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbbce1424b38f8e80/690a0beded92c706811461a2/NL-.png",{"_55":16407},"cseab240080b7c6559","Selection screen of bol.com for country and language choice, with the Netherlands and Dutch selected.",{"_315":16410},{"_317":16229,"_53":16411,"_321":16413},{"_55":16412},"cs157a2d4831ed61c8","vat-and-distance-selling",{"_324":16415},{"_27":16229,"_53":16416,"_119":16418},{"_55":16417},"cs4ba60d72970a6a8c","

Are you selling via bol from Belgium to customers in the Netherlands? Then carefully check whether there are Dutch tax obligations for your business, for example, Dutch VAT or excise duty obligations.

For example, certain cross-border deliveries are considered distance sales – which may involve VAT. Something is a distance sale if an item:

is delivered to Dutch buyers who do not file VAT returns and
is transported directly or indirectly, by you or on your behalf, from Belgium to the Netherlands.

Distance sales have a threshold amount. As soon as your total turnover to customers without a valid VAT number in other European Union (EU) countries exceeds this threshold amount, you are obliged to calculate the local VAT rates on it. These are therefore the rates of the country where you deliver the goods. Since July 1, 2021, the threshold amount for sales in other EU countries is 10,000 euros excluding VAT. So, there is one threshold amount for all EU countries combined.

This threshold amount not only applies to your distance sales via bol; it applies to all distance sales and digital services from your business, and therefore also to any sales via other channels. Sales via your own webshop or another platform, for example, should also be included.

If you exceeded the threshold amount in a particular year, this threshold no longer applies to you in the subsequent year. In that year, you will therefore have a direct VAT obligation from the first sale.

Please note: you must also report and pay the foreign VAT due in the customer's country. This can be done in 2 ways:

By registering with the local tax authority of the EU country where you deliver the goods and filing a VAT return there.
By using the so-called One Stop Shop (OSS) scheme. With this scheme, you can declare and pay the VAT owed in all other EU countries at one single point of contact. The One Stop Shop (OSS) scheme can only be used for distance sales.

Exceptions

There are also a number of exceptions. Special rules apply to the delivery of these goods:

Excise goods (e.g., alcoholic beverages) – for deliveries to private individuals, you always owe VAT in the country of arrival of the shipment, regardless of the threshold.
Goods subject to the margin scheme
New and nearly new means of transport
Installation deliveries

Controls and penalties

The Dutch government controls and penalises businesses that have not retroactively paid the VAT or excise duty owed. It is therefore advisable to thoroughly investigate which tax rules apply to your business and to keep a close eye on any changes. Also, regularly check whether the threshold amount of 10,000 euros for distance sales and digital services applies to you and whether you are exceeding this threshold.

Would you like more information about this? Then visit the website of the Dutch or Belgian tax authorities or the European Commission. Review these rules carefully or seek advice from your own tax advisor.

",{"_324":16420},{"_27":16421,"_53":16422,"_119":16424},"Intra-Community communication",{"_55":16423},"csa55c657a2bf03f95","

Cross-border sales to business parties are also known as Intra-Community supplies. Different VAT rules apply to Intra-Community supplies of goods. You can read more about Intra-Community supplies for Dutch businesses here.

",{"_315":16426},{"_317":16246,"_53":16427,"_321":16249},{"_55":16428},"cs0c9c3db0b944890c",{"_324":16430},{"_27":16246,"_53":16431,"_119":16433},{"_55":16432},"cs4586b93dd1e994a7","

When customers place an order with you, they automatically receive a payment overview from bol. Additionally, for cross-border sales, as a plaza partner, you are obliged to send an invoice to the customer. For cross-border sales, this applies to sales to both business and private customers (distance sales).

",{"_119":118,"_27":118},[],[16437,16438,16439,16440,16441,16442,16443,16444],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15107},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"selling-in-the-netherlands","2026-01-27T13:02:14.206Z","/en/idp/selling-in-the-netherlands",{"_162":16449,"_164":98,"_165":166,"_90":108},"2026-02-24T09:31:35.260Z",[],{"_55":16452},"cs503c382c1b3cb398",[],"2025-11-21T15:02:12.052Z","2025-11-21T15:03:03.879Z",{},{"_162":16458,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:42.233Z",{"_105":12349,"_55":16460,"_90":108,"_92":16461,"_94":38,"_88":2182,"_95":16462,"_97":98,"_12353":16463,"_102":16473,"_120":16500,"_27":16501,"_154":16502,"_156":16503,"_158":98,"_160":16504},"blt304234d16a713478",{},"2026-03-18T14:51:49.778Z",[16464],{"_105":12356,"_55":16465,"_88":184,"_90":108,"_92":16466,"_94":38,"_95":16467,"_97":178,"_120":16468,"_27":16469,"_156":16470,"_158":98,"_160":16471},"bltdfbb4a8a4b57e389",{},"2026-02-20T14:49:54.986Z",[],"Data-and-Insights","2026-04-14T09:26:45.501Z",{"_162":16472,"_164":98,"_165":166,"_90":108},"2026-04-14T09:26:47.930Z",[16474],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":16475,"_94":38,"_95":12371,"_97":9002,"_12372":16476,"_114":16479,"_116":16480,"_208":12384,"_120":16481,"_122":16482,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":16499},{},{"_114":12374,"_340":16477,"_154":12379},{"_37":57,"_39":16478},{"_27":12377,"_42":12378},{"_119":12381,"_27":12382},{"_119":118,"_27":118},[],[16483,16484,16485,16486,16487,16488,16489,16490,16491,16492,16493,16494,16495,16496,16497,16498],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},{"_125":12398,"_127":12401},{"_125":12398,"_127":12403},{"_125":12398,"_127":12405},{"_125":12398,"_127":656},{"_125":12398,"_127":12408},{"_162":12413,"_164":98,"_165":166,"_90":108},[],"Data & inzichten - certified partners","Apps & service providers: data & insights","2026-04-13T09:37:13.257Z",{"_162":16505,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:20.091Z",{"_102":16507,"_53":16532,"_169":16534},[16508],{"_105":106,"_55":16509,"_90":108,"_92":16510,"_94":38,"_88":184,"_95":16511,"_97":178,"_113":38,"_114":16512,"_116":16513,"_120":16514,"_122":16515,"_27":16526,"_154":16527,"_156":16528,"_158":98,"_39":16529,"_160":16530},"blt68b569b8f134ac37",{},"2026-01-19T10:04:31.047Z","Learn more about orders and choosing a shipping method. From self-shipping to Logistics and Shipping via bol: everything for happy customers.",{"_27":118,"_119":118},[],[16516,16517,16518,16519,16520,16521,16522,16523,16524,16525],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"orders-and-shipping","Orders & Shipping","2026-01-19T10:08:30.626Z","/en/l1op/orders-and-shipping",{"_162":16531,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.100Z",{"_55":16533},"cs69874a7609b7608e",[16535,17310,19066,21454,26588],{"_102":16536,"_53":16577,"_169":16579},[16537],{"_105":174,"_55":16538,"_90":108,"_92":16539,"_94":38,"_88":2746,"_95":16540,"_97":178,"_113":38,"_179":16541,"_114":16556,"_116":16557,"_208":16558,"_120":16559,"_122":16560,"_27":16571,"_154":16572,"_156":16573,"_158":98,"_39":16574,"_160":16575},"blt3566180ab932fa30",{},"2026-01-28T14:59:36.597Z",{"_181":16542,"_204":16555},{"_55":16543,"_88":184,"_185":38,"_92":16544,"_187":188,"_95":16545,"_97":190,"_191":16546,"_193":16547,"_195":196,"_120":16548,"_27":16550,"_156":16551,"_158":200,"_160":16552,"_39":16554},"blt45627fa9c8945c91",{},"2025-09-15T14:49:03.264Z","6492410","2024_Q4_B2B_LVB_Vooraadbeheer_2_77.jpg",[8971,16549,140,128],"lvb","LSVB-Vooraadbeheer-Stethoscoop","2026-02-09T19:18:21.512Z",{"_162":16553,"_164":200,"_165":166,"_90":108},"2026-02-09T19:18:24.883Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt45627fa9c8945c91/68c8275f48c516121eeeed30/2024_Q4_B2B_LVB_Vooraadbeheer_2_77.jpg","A light blue stethoscope rests on a cylindrical blue base, surrounded by tall stacks of brown cardboard boxes.","Read more about the different shipping options available and the related policy.",{"_27":118,"_119":118},"Learn more about your shipping options & the shipping policy",[],[16561,16562,16563,16564,16565,16566,16567,16568,16569,16570],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":152},{"_125":145,"_127":150},"shipping-options","Shipping Options & Policy","2026-04-13T14:49:11.510Z","/en/l2op/shipping-options",{"_162":16576,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.197Z",{"_55":16578},"cs465baf3d928087d1",[16580,17102,17241],{"_105":232,"_55":16581,"_27":16582,"_102":16583,"_169":16720,"_120":17096,"_90":91,"_97":98,"_158":12892,"_95":17097,"_156":17098,"_92":17099,"_88":184,"_94":38,"_160":17100},"bltf9b33f215b57ea37","Verzendopties",[16584],{"_105":240,"_55":16585,"_90":108,"_88":368,"_92":16586,"_94":38,"_95":16587,"_97":178,"_113":38,"_114":16588,"_246":16589,"_116":16703,"_208":16705,"_120":16706,"_122":16707,"_27":16571,"_154":16704,"_156":16716,"_158":12892,"_39":16717,"_160":16718},"blt7b14e7d7eb81a2fe",{},"2026-01-27T12:42:58.540Z","After a customer has placed an order with you, you will find this order in your seller account under the 'Orders' tab. You have 3 options for confirming and shipping your orders. On this page, we'll tell you more.",[16590,16596,16602,16608,16614,16620,16626,16632,16638,16644,16650,16656],{"_315":16591},{"_317":16592,"_53":16593,"_321":16595},"Ways to ship",{"_55":16594},"cs4a44c01afdd0ce59","ways",{"_324":16597},{"_27":16598,"_53":16599,"_119":16601},"There are 3 ways to ship your package:",{"_55":16600},"cs1628dc2517109f6d","

Shipping via bol: With the Shipping via bol service, you can ship your orders without a worry at attractive rates – as long as you ship from the Netherlands.
Shipping label via bol: With this service, you can purchase affordable shipping labels for shipments via PostNL and Bpost.
Shipping with your own method: With ‘Other shipping method’, you don't buy your shipping labels via bol, but arrange the shipping yourself elsewhere.

",{"_324":16603},{"_27":16604,"_53":16605,"_119":16607},"Multiple items from the same order",{"_55":16606},"csc2c664a00832fcc2","

First, check if there are multiple items from the same order. Are the orders shipped using 'Your own shipping method'? Then you can send them in one box with one shipping label – which saves costs. In that case, follow the rest of the step-by-step plan for one of the items and for the remaining items from the same order, choose ‘Other shipping method’. You can then enter the same track & trace number here to confirm the other items.

Is one of the orders placed via Shipping via bol, and the rest of the orders via your own shipping method? In that case, confirm the order via Shipping via bol. Select a shipping label and deliver the package on time. For the remaining items from the same order, choose ‘Other shipping method’.

Please note: for two different Shipping via bol packages, 2 shipping labels still need to be created. This impacts the service standard 'Items on time'.

",{"_315":16609},{"_317":16610,"_53":16611,"_321":16613},"Things to consider",{"_55":16612},"csdccc03de41bc4e63","things-to-consider",{"_324":16615},{"_27":16616,"_53":16617,"_119":16619},"Size and weight requirements",{"_55":16618},"cs2096c60c90072cde","

Make sure that the item to be shipped meets the size and weight requirements of the purchased shipping label. Some carriers cannot process packages with unusual shapes, such as a cylinder.

",{"_324":16621},{"_27":16622,"_53":16623,"_119":16625},"Barcode readability",{"_55":16624},"csc00c3544549765b9","

When packing your orders, ensure that the tracking code on the package is easily scannable. Do this by not placing adhesive tape over the barcode. Additionally, the size of the barcode and the ink quality are also important for the scannability of the labels. This helps prevent delays in the shipping process.

",{"_324":16627},{"_27":16628,"_53":16629,"_119":16631},"Item suitability",{"_55":16630},"cse421250bd00160af","

Make sure you only ship items that are suitable for postal delivery. For example, it is not allowed to sell fireworks via bol: these items are not suitable for delivery by a shipping service. If you are unsure whether your product range complies with laws and regulations, please contact the carrier first.

",{"_324":16633},{"_27":16634,"_53":16635,"_119":16637},"Insured shipping",{"_55":16636},"cscfd1e2a5e389606b","

Do you ship fragile or valuable items? Then it is advisable to send these items insured. Currently, bol does not offer insured shipping labels via ‘Shipping label via bol’. Therefore, we advise you to contact the carriers yourself and check which options are most suitable for your product range.

",{"_324":16639},{"_27":16640,"_53":16641,"_119":16643},"Postage paid",{"_55":16642},"cs0026988220fd1c19","

Are you shipping via your own shipping method using ‘postage paid’ via your own PostNL customer number? Then check if your ‘postage paid’ shipments meet the following conditions:

The sender's details should be placed on the postal item, preferably in the top left corner;
You only offer your ‘postage paid’ postal items via your PostNL customer number (via your MijnPost account), and;
You deliver your ‘postage paid’ postal items via the correct route agreed upon with the carrier. Please note: ‘postage paid’ postal items can never be delivered via a standard letterbox.

",{"_315":16645},{"_317":16646,"_53":16647,"_321":16649},"Automate orders",{"_55":16648},"cs6aed0b0d5cf019e9","automate-shipping",{"_324":16651},{"_27":16652,"_53":16653,"_119":16655},"Automate",{"_55":16654},"cs6666b185d358176e","

If you prefer not to process your bol orders in your seller account but in your own system, you can use Automate via bol. There are various ecosystem partners that can help automate your orders/shipments, among other things. If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that technical knowledge is required for this.

",{"_715":16657},{"_717":718,"_53":16658,"_721":16660,"_722":16661},{"_55":16659},"cs08ec43d59b76d76e","

about shipping orders

",[16662,16669,16676,16683,16690,16697],{"_725":16663},{"_727":16664,"_53":16667},[16665],{"_55":16666,"_105":731},"bltfe19a2a7ae659d6a",{"_55":16668},"csb864c07ea07100bc",{"_725":16670},{"_727":16671,"_53":16674},[16672],{"_55":16673,"_105":731},"blt833bbabedc325f63",{"_55":16675},"cs5f241158bcbddc41",{"_725":16677},{"_727":16678,"_53":16681},[16679],{"_55":16680,"_105":731},"blt9ae40bfcdd9da8e1",{"_55":16682},"cscf690dd8765a78a6",{"_725":16684},{"_727":16685,"_53":16688},[16686],{"_55":16687,"_105":731},"bltfbd682380c7ac6b6",{"_55":16689},"cs82255db9c005df4b",{"_725":16691},{"_727":16692,"_53":16695},[16693],{"_55":16694,"_105":731},"blt8fd74821908186e7",{"_55":16696},"cse15a478f919edc89",{"_725":16698},{"_727":16699,"_53":16701},[16700],{"_55":13541,"_105":731},{"_55":16702},"csc589a30234eea143",{"_27":16704,"_119":118},"Shipping options","Read more about all the different shipping options",[],[16708,16709,16710,16711,16712,16713,16714,16715],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"2026-04-15T11:47:41.494Z","/en/idp/shipping-options",{"_162":16719,"_164":12892,"_165":166,"_90":108},"2026-04-15T11:47:45.522Z",[16721,16981],{"_102":16722,"_169":16978,"_53":16979},[16723],{"_105":12902,"_55":16724,"_88":310,"_90":108,"_92":16725,"_94":38,"_12905":16726,"_95":16746,"_97":178,"_113":38,"_246":16747,"_116":16961,"_208":16962,"_120":16963,"_122":16964,"_27":16973,"_156":16974,"_158":12892,"_39":16975,"_160":16976},"blt2681093ebd847209",{},{"_154":16727,"_114":16728,"_12909":12910,"_181":16729,"_204":16743,"_338":339,"_340":16744},"Bol's logistic services","You sell today. We deliver tomorrow. ",{"_55":16730,"_88":243,"_27":16731,"_195":16732,"_97":12892,"_158":12892,"_95":16733,"_156":16734,"_187":188,"_191":16735,"_193":16736,"_92":16737,"_185":38,"_120":16738,"_160":16740,"_39":16742},"blt59c993d149b6fe6b","2026-B2B-PP-Logistiek-LSVB-1.jpg","bltd0bed6d615f90812","2026-03-13T13:00:34.720Z","2026-04-13T07:37:08.192Z","2018921","2026_B2B_PP_Logistiek_LSVB_1.jpg",{},[16739,8971],"model-25/02/2028",{"_162":16741,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.685Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt59c993d149b6fe6b/69b40a7223ae844956da1672/2026_B2B_PP_Logistiek_LSVB_1.jpg","A woman in casual clothes holds a large patterned box in a warehouse. She stands among neatly stacked boxes and shelves, exuding a focused determination.",{"_39":16745,"_37":38},{"_27":118,"_42":118},"2026-03-13T13:49:48.470Z",[16748,16753,16771,16820,16840,16865,16916,16945],{"_324":16749},{"_27":118,"_53":16750,"_119":16752},{"_55":16751},"cse9055a1157ac8e1f","

A strong delivery promise helps customers choose you. With bol's logistics services, you can easily improve your delivery promise. Whether you choose Shipping via bol or Logistics via bol, your customers will receive their items quickly and reliably. This leads to higher conversion and helps you grow smarter. Moreover, bol's logistics services are attractively priced.

In this video, we explain how you can significantly boost your sales and offer customers the best delivery experience.

",{"_4238":16754},{"_27":16755,"_53":16756,"_119":118,"_4242":38,"_4238":-5,"_4243":16758,"_4247":16755,"_4248":38,"_4249":16761},"Charlotte tells you all about the ultimate delivery promise",{"_55":16757},"cs3a2c1a62a1462b32",{"_27":16759,"_42":16760},"The ultimate delivery promise","https://www.youtube.com/watch?v=OjD5BK6UCNQ",{"_55":16762,"_88":698,"_27":16763,"_195":16732,"_97":12892,"_158":12892,"_95":16764,"_156":16764,"_187":188,"_191":16765,"_193":16763,"_92":16766,"_185":38,"_120":16767,"_160":16768,"_39":16770},"blte94c3294a82ac1ae","De-ultieme-leverbelofte.jpg","2026-03-13T13:23:59.150Z","122881",{},[],{"_162":16769,"_164":12892,"_165":166,"_90":108},"2026-03-13T14:01:32.257Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte94c3294a82ac1ae/69b40feffe578702ff914dde/De-ultieme-leverbelofte.jpg",{"_12998":16772},{"_27":16773,"_53":16774,"_13003":16776},"All the benefits of Logistics via bol.",{"_55":16775},"csbf3c8c7a360d5200",[16777,16784,16791,16799,16806,16813],{"_13006":16778,"_53":16779,"_119":16781,"_336":13042,"_340":16782},"Ultimate delivery promise",{"_55":16780},"cs3a654173dd74009e","Ordered before 11:59 PM, delivered tomorrow.",{"_39":16783,"_37":38},{"_27":118,"_42":118},{"_13006":16785,"_53":16786,"_119":16788,"_336":13011,"_340":16789},"Select delivery options",{"_55":16787},"cs43acc63805e8aca1","Your customers benefit from bol's flexible Select delivery options.",{"_39":16790,"_37":38},{"_27":118,"_42":118},{"_13006":16792,"_53":16793,"_119":16795,"_336":16796,"_340":16797},"Complete peace of mind",{"_55":16794},"cs29d3d5674f197c8b","We take over your complete logistics: storage, shipping, customer inquiries, and returns.","truck_right",{"_39":16798,"_37":38},{"_27":118,"_42":118},{"_13006":16800,"_53":16801,"_119":16803,"_336":13845,"_340":16804},"Win the buy box",{"_55":16802},"csdfc2e9d85384b6c7","Higher chance of winning the buy box: fast and reliable delivery ensures better performance.",{"_39":16805,"_37":38},{"_27":118,"_42":118},{"_13006":16807,"_53":16808,"_119":16810,"_336":13034,"_340":16811},"Higher conversion",{"_55":16809},"csb99612f86061808f","Faster delivery leads to higher conversion and thus more revenue.",{"_39":16812,"_37":38},{"_27":118,"_42":118},{"_13006":16814,"_53":16815,"_119":16817,"_336":13050,"_340":16818},"Competitive all-in rates",{"_55":16816},"cs3a86511d2360a743","Includes inbound, order picking, optional packaging, return shipping, and customer service.",{"_39":16819,"_37":38},{"_27":118,"_42":118},{"_4238":16821},{"_27":16822,"_53":16823,"_119":16825,"_4242":38,"_4238":-5,"_4243":16826,"_4247":118,"_4248":38,"_4249":16829},"Curious how Logistics via bol works?",{"_55":16824},"cs59c55614a7f46b40","

We explain it in this video.

",{"_27":16827,"_42":16828},"Logistics via bol explained","https://www.youtube.com/watch?v=SdnIB6Fy5AU",{"_55":16830,"_88":698,"_27":16831,"_195":16832,"_97":12892,"_158":12892,"_95":16833,"_156":16833,"_187":4254,"_191":16834,"_193":16831,"_92":16835,"_185":38,"_120":16836,"_160":16837,"_39":16839},"bltf9924e1698c4c9e5","Lvb-explainer.png","blta189528ece45aab8","2026-04-13T06:27:11.221Z","807364",{},[],{"_162":16838,"_164":12892,"_165":166,"_90":108},"2026-04-13T06:32:30.149Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9924e1698c4c9e5/69dc8cbf32571922134081c8/Lvb-explainer.png",{"_4262":16841},{"_27":16842,"_53":16843,"_119":16845,"_340":16846,"_181":16850,"_4287":16863,"_4289":-5,"_4291":-5,"_4292":16864},"Sign up for Logistics via bol.",{"_55":16844},"csf0419d062fa42526","Signing up is very easy and you can do it all yourself. We immediately check if you qualify for Logistics via bol and inform you about the next steps via email. Don't wait any longer and benefit from the many advantages. ",{"_39":16847,"_37":38},{"_27":16848,"_42":16849},"Sign up","https://partner.bol.com/sdd/logistical-preferences/fbb",{"_181":16851,"_204":119,"_4285":12505,"_338":1196},{"_55":16852,"_88":2182,"_27":16853,"_195":16732,"_97":12892,"_158":12892,"_95":16854,"_156":16855,"_187":188,"_191":16856,"_193":16857,"_92":16858,"_185":38,"_120":16859,"_160":16860,"_39":16862},"blte74d1674b8f8e288","2026-B2B-PP-Ondernemen-LSVB.jpg","2026-03-13T13:31:59.503Z","2026-04-13T07:37:59.347Z","2100889","2026_B2B_PP_Ondernemen_LSVB.jpg",{},[16739,8971],{"_162":16861,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.672Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte74d1674b8f8e288/69b411cf6b8a837fd69f6dd3/2026_B2B_PP_Ondernemen_LSVB.jpg",[],"2026-03-13T13:29:56.000Z",{"_12998":16866},{"_27":16867,"_53":16868,"_13003":16870},"All the benefits of Shipping via bol.",{"_55":16869},"cs57c87579ec561c46",[16871,16879,16886,16893,16901,16909],{"_13006":16872,"_53":16873,"_119":16875,"_336":16876,"_340":16877},"Less work for you",{"_55":16874},"cs9e14b563043752be","We take care of shipping your packages and answer customer questions about delivery.","eyelash",{"_39":16878,"_37":38},{"_27":118,"_42":118},{"_13006":16880,"_53":16881,"_119":16883,"_336":13050,"_340":16884},"Attractive rates",{"_55":16882},"cs20404b91139b6e1c","Benefit from the economies of scale we create together.",{"_39":16885,"_37":38},{"_27":118,"_42":118},{"_13006":16887,"_53":16888,"_119":16890,"_336":13845,"_340":16891},"No strikes",{"_55":16889},"cs7920c29450d4f6fa","on carrier performance. We take responsibility for the carrier's performance.",{"_39":16892,"_37":38},{"_27":118,"_42":118},{"_13006":16894,"_53":16895,"_119":16897,"_336":16898,"_340":16899},"Compensation",{"_55":16896},"cs840eb1062fdd782b","for lost shipments. We reimburse up to 75% of the selling price, including shipping costs.","globe",{"_39":16900,"_37":38},{"_27":118,"_42":118},{"_13006":16902,"_53":16903,"_119":16905,"_336":16906,"_340":16907},"Extra: collection service",{"_55":16904},"cscff00de9356dbe83","Choose the collection service and have all your packages picked up from you. That saves time.","horn",{"_39":16908,"_37":38},{"_27":118,"_42":118},{"_13006":16910,"_53":16911,"_119":16913,"_336":13034,"_340":16914},"Price tiers",{"_55":16912},"csef8ff37d0338261e","The more you sell, the less you pay.",{"_39":16915,"_37":38},{"_27":118,"_42":118},{"_16917":16918},"quote_card",{"_16919":16920,"_53":16921,"_16923":16924,"_16925":16926,"_181":16927,"_340":16941},"quote_text","You get a fast delivery promise, so you will really grow in revenue and you will also get a lot more time to focus on the development of your company.",{"_55":16922},"cs864d3c9bb39fd7b8","name_author","Jim Muntel","function_title","Owner of Muntex",{"_181":16928,"_204":16940},{"_55":16929,"_88":2182,"_27":16930,"_195":16732,"_97":12892,"_158":12892,"_95":16931,"_156":16932,"_187":4254,"_191":16933,"_193":16934,"_92":16935,"_185":38,"_120":16936,"_160":16937,"_39":16939},"blt0df6171746821358","Jim van Muntex","2026-03-30T09:43:03.061Z","2026-04-13T07:43:40.116Z","607745","Schermafbeelding_2026-03-30_om_11.42.29.png",{},[8971],{"_162":16938,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.697Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0df6171746821358/69ca45a76d9138d703065deb/Schermafbeelding_2026-03-30_om_11.42.29.png","A smiling person in a dark polo shirt with a \"MUNTEX\" logo stands in a warehouse aisle with shelves of boxes. The atmosphere is warm and inviting.",{"_39":16942,"_37":38},{"_27":16943,"_42":16944},"A day in the life of Jim","https://www.youtube.com/watch?v=yoOxc_gD7so",{"_4262":16946},{"_27":16947,"_53":16948,"_119":16950,"_340":16951,"_181":16954,"_4287":16959,"_4289":-5,"_4291":-5,"_4292":16960},"Sign up for Shipping via bol.",{"_55":16949},"cs551b3eee162ec597","Go to the registration form in your seller account and choose the service you want to activate. You will immediately see where you are in the process and what the next steps are. ",{"_39":16952,"_37":38},{"_27":16848,"_42":16953},"https://partner.bol.com/sdd/delivery-by-bol-com/onboarding",{"_181":16955,"_204":119,"_4285":4286,"_338":1196},{"_55":16852,"_88":2182,"_27":16853,"_195":16732,"_97":12892,"_158":12892,"_95":16854,"_156":16855,"_187":188,"_191":16856,"_193":16857,"_92":16956,"_185":38,"_120":16957,"_160":16958,"_39":16862},{},[16739,8971],{"_162":16861,"_164":98,"_165":166,"_90":108},[],"2026-03-13T13:40:39.000Z",{"_119":118,"_27":118},"Curious about our logistic services? We've listed them here for you",[],[16965,16966,16967,16968,16969,16970,16971,16972],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":10298},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":12398,"_127":12405},"lsvb-campaign-2026","2026-04-15T11:51:06.181Z","/en/cdp/lsvb-campaign-2026",{"_162":16977,"_164":12892,"_165":166,"_90":108},"2026-04-15T11:51:09.986Z",[],{"_55":16980},"cs8733b2b2f147d2e2",{"_102":16982,"_169":17093,"_53":17094},[16983],{"_105":240,"_55":16984,"_88":184,"_90":108,"_92":16985,"_94":38,"_95":16986,"_97":178,"_113":38,"_114":16987,"_246":16988,"_116":17075,"_208":17076,"_120":17077,"_122":17078,"_27":17087,"_154":17088,"_156":17089,"_158":12892,"_39":17090,"_160":17091},"blt95fd406041bf1056",{},"2026-03-25T16:09:24.728Z","On this page, you can read how the delivery promise score is calculated so you know what it means and can take action.",[16989,16995,17003,17009,17015,17034,17039,17054,17069],{"_324":16990},{"_27":16991,"_53":16992,"_119":16994},"What is the Delivery Promise Score?",{"_55":16993},"cs4aa12b7ed5a192a7","

Every time a customer visits your item page, we show a delivery promise. The delivery time in that promise forms the basis of the Delivery Promise Score. This score shows, on a scale of 0 to 100, how good your delivery promise has been in the past 56 days.

",{"_330":16996},{"_27":16997,"_53":16998,"_119":17000,"_336":4326,"_338":339,"_340":17001},"Delivery Promise Score in the Growth Reward Program",{"_55":16999},"cs75daf47b3617c5fa","

This score shows how good your delivery promise is and is also used in the Growth Reward Program. Participation requires a score of 60 or higher. Do you want to know more about the requirements for the Growth Reward Program?

",{"_39":17002,"_37":38},{"_27":118,"_42":118},{"_324":17004},{"_27":17005,"_53":17006,"_119":17008},"How do you read your score?",{"_55":17007},"cs02454ef93df52bad","

The score is determined by comparing your average delivery time with your target: the promised delivery time that is logical for the type of items you offer.

Score of 100 = average 1.5 days delivery time
Score of 0 = average 12 days or longer
Score of 60 = your target (your score is “sufficient”)

Example:
With a target of 4.8 days, a score of 74 corresponds to an average delivery time of 4.4 days.

",{"_324":17010},{"_27":17011,"_53":17012,"_119":17014},"Components of the score",{"_55":17013},"cs332e8380a7d849eb","

Displayed delivery time to customers

The displayed delivery time is the number of expected days until delivery at the moment a customer views your item.

This is influenced by, among other things:

Time of day (cut-off time)
Weekdays on which you transfer and on which carriers deliver
Mandatory holidays
For Shipping via bol and Logistics via bol: automatic adjustments to fulfill the promise (the Service Framework)

",{"_7800":17016},{"_27":118,"_53":17017,"_119":118,"_181":17019},{"_55":17018},"cs2894986ee5c22217",[17020],{"_181":17021,"_53":17031,"_204":17033,"_7819":118},{"_55":17022,"_88":698,"_27":17023,"_195":12947,"_97":12892,"_158":12892,"_95":17024,"_156":17024,"_187":4254,"_191":17025,"_193":17023,"_92":17026,"_185":38,"_120":17027,"_160":17028,"_39":17030},"blte6bd477e458de6eb","image-20260227-120932.png","2026-03-24T17:34:20.110Z","222164",{},[],{"_162":17029,"_164":12892,"_165":166,"_90":108},"2026-04-07T18:05:44.758Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte6bd477e458de6eb/69c2cb1cce26fd1caa112ca9/image-20260227-120932.png",{"_55":17032},"csd2cb938559b3fd61","Product listing for VR controller and accessories on a website. Includes an image of a controller, charger, and cables, with price details in euros.",{"_324":17035},{"_27":118,"_53":17036,"_119":17038},{"_55":17037},"cs0f3e06f5be44e46a","

Your average promised delivery time (in days)

We calculate your average promised delivery time over the past 56 days. This is a weighted average based on customer visits, meaning: popular items count more heavily.

There are several ways to arrive at an average result of 2 days. See the examples below.

Example 1: every customer visit has the same promised delivery time. 100% of all customer visits have a delivery time of 2 days, all 56 days have the same delivery time
Example 2: customer visits have different promised delivery times. 50% of customer visits have a delivery time of 1 day (next day at home) and 50% of customer visits have a delivery time of 3 days.

The cut-off time of an item also has an influence. For example, for an item with a last order time of 6:00 PM:

Item viewed at 5:00 PM, delivery time 1 day
Item viewed at 6:00 PM, delivery time 2 days

Average delivery time (in days): 1.5 days

Expected delivery time per item

Not every item needs to reach a customer equally quickly. Customer expectations for delivery can vary, or options for fast delivery can be expensive. Therefore, we divide items into three groups:

Long delivery time
- Target delivery time: 6 days
- Product categories: furniture
Average delivery time
- Target delivery time: 5 days
- Product categories: garden, home decor, construction and sanitary
Short delivery time
- Target delivery time 4 days
- All other product categories

Your target
The target is the delivery time that is realistic for your type of product range.

We determine this by combining two things:

How often items from certain groups are viewed
The expected delivery time per group

This results in a delivery time (in days) to aim for. You do not have to meet the target for every item, as long as your average delivery time is below your target.

",{"_359":17040},{"_27":17041,"_53":17042,"_119":118,"_364":38,"_365":17044,"_382":118},"Example 1: all your customer visits fall into the short delivery time group",{"_55":17043},"csa20d36179ab14e5a",{"_55":17045,"_88":698,"_27":17046,"_195":12947,"_97":12892,"_158":12892,"_95":17047,"_156":17047,"_187":370,"_191":17048,"_193":17046,"_92":17049,"_185":38,"_120":17050,"_160":17051,"_39":17053},"blt1a189d2f6e196ecf","voorbeeld1_deliverypromisemetric.xlsx","2026-03-24T17:35:38.351Z","9486",{},[],{"_162":17052,"_164":12892,"_165":166,"_90":108},"2026-04-07T18:05:44.773Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1a189d2f6e196ecf/69c2cb6a6afcd03bea8ebcda/voorbeeld1_deliverypromisemetric.xlsx",{"_359":17055},{"_27":17056,"_53":17057,"_119":118,"_364":38,"_365":17059,"_382":118},"Example 2: your impressions are divided into different groups",{"_55":17058},"cs3af73935782bd6d8",{"_55":17060,"_88":698,"_27":17061,"_195":12947,"_97":12892,"_158":12892,"_95":17062,"_156":17062,"_187":370,"_191":17063,"_193":17061,"_92":17064,"_185":38,"_120":17065,"_160":17066,"_39":17068},"bltd7efdced36dda2f5","voorbeeld2_deliverypromisemetric.xlsx","2026-03-24T17:35:57.262Z","9484",{},[],{"_162":17067,"_164":12892,"_165":166,"_90":108},"2026-04-07T18:05:44.743Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd7efdced36dda2f5/69c2cb7d6afcd0226a8ebcde/voorbeeld2_deliverypromisemetric.xlsx",{"_324":17070},{"_27":17071,"_53":17072,"_119":17074},"How do I improve my delivery promise?",{"_55":17073},"cs9200c2f9046e5ead","

Review items in your seller account and see which items have the most customer visits and the worst delivery time. Do you see room for improvement?

Then consider using Logistics via bol or Shipping via bol. Partners using these services typically achieve a Delivery Promise score of 60 or higher.
Prefer to use your own delivery? Then check if you can manage your delivery promise more effectively. You can better align your delivery promise with what you can actually deliver using My Delivery Promise.
Consider adjustments to your logistics process, such as extending your working days, the carrier's delivery days, or a later order cut-off time.

",{"_119":118,"_27":118},"On this page, you can read all about the Delivery Promise Score",[],[17079,17080,17081,17082,17083,17084,17085,17086],{"_125":126,"_127":8971},{"_125":130,"_127":253},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivery-promise-score","The Delivery Promise Score","2026-04-15T08:49:05.644Z","/en/idp/delivery-promise-score",{"_162":17092,"_164":12892,"_165":166,"_90":108},"2026-04-15T08:49:09.103Z",[],{"_55":17095},"csf9b123761730d970",[],"2026-01-28T14:56:12.119Z","2026-03-30T09:26:41.931Z",{},{"_162":17101,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.275Z",{"_105":232,"_55":17103,"_27":17104,"_102":17105,"_169":17235,"_120":17236,"_90":91,"_97":12892,"_158":12892,"_95":17237,"_156":17237,"_92":17238,"_88":698,"_94":38,"_160":17239},"bltceef330e5d712159","De logistieke diensten van 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man in a yellow safety vest uses a pallet truck to move boxes in a warehouse, with a truck loaded with pallets visible in the background.","Ship your orders yourself and keep full control over the process. Find all options, tips, and tricks here.",{"_27":118,"_119":118},"Manage your shipping: orders, delivery time, cancellation, and order labels",[],[17335,17336,17337,17338,17339,17340,17341,17342,17343,17344],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"own-shipping-method","Own shipping method","2026-04-13T14:52:26.933Z","/en/l2op/own-shipping-method",{"_162":17350,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.112Z",{"_55":17352},"cs7630f67e66e61961",[17354,18008,18530,18972,19019],{"_105":232,"_55":17355,"_27":17356,"_102":17357,"_169":17496,"_120":18002,"_90":91,"_97":98,"_158":12892,"_95":18003,"_156":18004,"_92":18005,"_88":676,"_94":38,"_160":18006},"bltd51804286073990c","Bestelling behandelen & verzenden - eigen verzendwijze",[17358],{"_105":240,"_55":17359,"_90":108,"_92":17360,"_94":38,"_88":2746,"_95":17361,"_97":178,"_113":38,"_114":17362,"_246":17363,"_116":17477,"_208":17479,"_120":17480,"_122":17481,"_27":17490,"_154":17491,"_156":17492,"_158":98,"_39":17493,"_160":17494},"blt8654fafa6e353e69",{},"2026-01-12T10:26:58.617Z","With your 'own shipping method', you don't buy your shipping labels via bol, but arrange shipping yourself elsewhere. In the step-by-step plan below, you can read how it works if you choose a different shipping method.",[17364,17369,17375,17384,17390,17467,17472],{"_315":17365},{"_317":12964,"_53":17366,"_321":17368},{"_55":17367},"csa86a20ba3485bec5","how-it-works",{"_324":17370},{"_27":17371,"_53":17372,"_119":17374},"Processing orders using your own shipping method",{"_55":17373},"cs4ced8723c524fac3","

Don't want to use Shipping via bol or shipping label via bol? With your 'own shipping method', you don't buy your shipping labels via bol, but arrange shipping yourself elsewhere.

",{"_330":17376},{"_27":17377,"_53":17378,"_119":17380,"_336":337,"_338":339,"_340":17381},"Only deliver items from your own stock",{"_55":17379},"csfcf56ecda28a052c","

It is not permitted to ship items, among other things, directly to the customer from your own address or a third-party Fulfilment center outside the European Union. Want to know what is allowed?

",{"_39":17382,"_37":38},{"_27":8195,"_42":17383},"https://partnerplatform.bol.com/nl/hulp-nodig/prestaties/beleidspunten-leveren-van-buiten-de-eu/",{"_315":17385},{"_317":17386,"_53":17387,"_321":17389},"Processing in the seller account",{"_55":17388},"cs89fa89936fb87034","set-up",{"_4593":17391},{"_4595":17392,"_53":17393,"_4598":17395,"_4600":17396},"Processing orders using 'your own shipping method' in the seller account",{"_55":17394},"csa713d46352c42e77","

Follow the step-by-step plan below to set up your own shipping method in the seller account.

",[17397,17403,17409,17422,17428,17449,17455,17461],{"_4603":17398,"_53":17399,"_4607":17401,"_4609":17402},"Order reception",{"_55":17400},"csc30bac1994f5425e","

Both you and the customer will receive an order confirmation by email.

",[],{"_4603":17404,"_53":17405,"_4607":17407,"_4609":17408},"Check order",{"_55":17406},"cs83039a00dc2cd383","

Before the order is shown in your seller account, we check it. Is everything in order? Then the order will appear in your seller account.

",[],{"_4603":17410,"_53":17411,"_4607":17413,"_4609":17414},"Go to 'orders' in the seller account",{"_55":17412},"csb3969d4bf1a9ac1d","

You can find these by clicking on 'orders', or go directly to your orders by clicking here.

",[17415],{"_330":17416},{"_27":5064,"_53":17417,"_119":17419,"_336":337,"_338":339,"_340":17420},{"_55":17418},"csc73d6f624e4e2463","

If you have not confirmed the order by the 3rd day after the latest delivery date, the order will expire and be automatically cancelled. After cancellation, the order will no longer be visible in your account, and you will not be paid for it, even if you have delivered the order. It is not possible to provide you with customer data, and bol cannot contact the customer about this. The cancellation is final.

",{"_39":17421,"_37":38},{"_27":118,"_42":118},{"_4603":17423,"_53":17424,"_4607":17426,"_4609":17427},"Select the order and click 'Own shipping method'",{"_55":17425},"csaa06cde63c961750","

Want to process multiple orders at once? There are 2 options:

To process all open orders on the page, check the 'Select all' box. A maximum of 25 orders can be processed at a time.
To process a selection of orders on the page, check the orders individually.

",[],{"_4603":17429,"_53":17430,"_4607":17432,"_4609":17433},"Select a delivery service and enter the track & trace number",{"_55":17431},"cs3fab757eb183f946","

Select your carrier. Is your carrier not on the list? Then choose 'Other'.
Enter the track & trace number.
Enter your own reference for your administration (optional).
Click 'Process'

After confirmation, bol sends the customer an email with the specified delivery date, delivery service, and track & trace number. If the order has been confirmed with incorrect tracking data, it is no longer possible to adjust it. In that case, it is best to contact the customer yourself and send them the correct tracking data.

If an item is too large, too heavy, or too valuable for regular parcel or letter post,

In this case, the item must be delivered to the customer by means of a delivery appointment. In that case, select 'Dynalogic', 'Extra@Home', or 'Delivery appointment' as the carrier. In this case, as a partner, you are responsible for making a delivery appointment with the customer. To make this appointment, bol asks customers to provide a phone number for items where this is necessary. For any return request, a collection appointment must also be made. If you use the return service via bol, it is unfortunately not possible to purchase labels via bol, and you must arrange the return yourself.

",[17434],{"_181":17435},{"_181":17436,"_53":17446,"_204":17448,"_7819":118},{"_55":17437,"_88":698,"_27":17438,"_195":699,"_97":5043,"_158":5043,"_95":17439,"_156":17439,"_187":4254,"_191":17440,"_193":17438,"_92":17441,"_185":38,"_120":17442,"_160":17443,"_39":17445},"blt4d6f655442aaf71c","Bestelling-behandelen.png","2025-11-14T10:28:58.790Z","105655",{},[],{"_162":17444,"_164":701,"_165":166,"_90":108},"2026-01-12T10:38:23.718Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4d6f655442aaf71c/6917046af8e570c2c09feb2f/Bestelling-behandelen.png",{"_55":17447},"csc32682a47e50e265","Example of order processing.",{"_4603":17450,"_53":17451,"_4607":17453,"_4609":17454},"Download the packing slip (optional)",{"_55":17452},"cs9605ffba8b98dd6b","

The packing slip for each order can be downloaded as a PDF in the seller account. This can be done in 3 ways:

After confirming the order via the 'Download packing slips' button.
Under 'Orders', in the 'Own shipping method' tab – here you can download them individually or all at once via the 'Download all packing slips' button.
Under 'Orders', in the 'Shipped' tab – here you can download them per order.

A packing slip is not a guarantee or an invoice and is intended to provide information about the order, such as:

the buyer's delivery address;
the item ordered;
the selling price;
return instructions;
a review request;
contact details for questions.

If the order number is stated on the shipping label, including the packing slip is not mandatory. A paper packing slip has no value for customers. Customers can find all information about the order in their bol account and bol emails. As a partner, you can use the pick list (see 'Orders' screen) to collect and pack your items. By not printing the packing slip, you save a lot of ink and paper. Still want to print the packing slip? Click here for an example packing slip.

",[],{"_4603":17456,"_53":17457,"_4607":17459,"_4609":17460},"Add your own shipping label to the shipment",{"_55":17458},"cs158bedfe8c99a323","

Print the shipping label for each order. We recommend only adding the paper packing slip if the order number is not shown on the shipping label.
Attach the shipping label to the parcel. Make sure the barcode is clearly scannable. The barcode must be fully printed and visible. Do not cover it with tape or plastic.
Deliver your parcel on time to a drop-off point of the carrier. Ensure the carrier has enough time to meet the delivery promise to the customer. Use sturdy packaging that prevents movement and protects the item from damage, so the customer receives the order in good condition.

",[],{"_4603":17462,"_53":17463,"_4607":17465,"_4609":17466},"Done! What's next?",{"_55":17464},"cs41044e99f5fbec33","

As soon as the order is confirmed, the customer automatically receives an email containing the track & trace number and the expected delivery date.

You can find your payout on your next sales invoice.

",[],{"_315":17468},{"_317":16646,"_53":17469,"_321":17471},{"_55":17470},"cs19cd4a5d9a1f6719","automate",{"_324":17473},{"_27":16646,"_53":17474,"_119":17476},{"_55":17475},"cs60a1d373a2ab8fcc","

If you prefer to process your bol orders in your own system rather than your seller account, you can use Automate via bol. Various certified partners can help you automate your orders and shipments, among other things.

If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_27":17371,"_119":17478},"If you arrange your own shipping, you can find the step-by-step plan here on how to complete this process in your seller account.","Ship orders yourself? Find steps for your own shipping method",[],[17482,17483,17484,17485,17486,17487,17488,17489],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":13187},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"process-and-ship-orders-using-your-own-shipping-method","Process and ship orders via your 'own shipping method'","2026-02-13T14:03:06.716Z","/en/idp/process-and-ship-orders-using-your-own-shipping-method",{"_162":17495,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.038Z",[17497,17643,17831,17896],{"_102":17498,"_53":17640,"_169":17642},[17499],{"_105":12902,"_55":17500,"_90":108,"_88":17501,"_92":17502,"_94":38,"_12905":17503,"_95":17521,"_97":178,"_113":38,"_246":17522,"_116":17622,"_208":118,"_120":17623,"_122":17624,"_27":17635,"_156":17636,"_158":12892,"_39":17637,"_160":17638},"bltfb6d933ff8423621",16,{},{"_154":17504,"_114":17505,"_12909":12910,"_181":17506,"_204":17518,"_338":339,"_340":17519},"Packaging via bol","Did you know that you can send your orders in bol's recognizable packaging? This offers many advantages: bol's packaging is sturdy, safe, easy to use, competitively priced, and we report and monitor CO2 emissions for this packaging.",{"_55":17507,"_88":243,"_185":38,"_92":17508,"_187":188,"_95":17509,"_97":190,"_191":17510,"_193":17511,"_195":196,"_120":17512,"_27":17513,"_156":17514,"_158":200,"_160":17515,"_39":17517},"blt87de2cb3682c375e",{},"2025-09-15T14:41:55.287Z","5713290","2024_Q4_B2B_LSVB_DOZEN_64.jpg",[8971,16549],"LSVB-Dozen","2026-02-09T19:48:16.249Z",{"_162":17516,"_164":200,"_165":166,"_90":108},"2026-02-09T19:48:19.301Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt87de2cb3682c375e/68c825b39be9badc7676d28c/2024_Q4_B2B_LSVB_DOZEN_64.jpg","Stacked cardboard boxes with 'bol' and 'Hallo' inscriptions are on a conveyor belt in a warehouse. The environment is industrial and organized.",{"_39":17520,"_37":38},{"_27":118,"_42":118},"2026-01-29T13:06:15.698Z",[17523,17551,17556,17562,17580,17598,17616],{"_12998":17524},{"_27":17525,"_53":17526,"_13003":17528},"The benefits of Packaging via bol",{"_55":17527},"cse6a8a8d569f2b19e",[17529,17537,17544],{"_13006":17530,"_53":17531,"_119":17533,"_336":17534,"_340":17535},"Easy and efficient",{"_55":17532},"csaac0e284eed69f83","pack your parcels","package",{"_39":17536,"_37":38},{"_27":118,"_42":118},{"_13006":17538,"_53":17539,"_119":17541,"_336":13034,"_340":17542},"Customer satisfaction",{"_55":17540},"cs8d448698d0d54f8f","increases",{"_39":17543,"_37":38},{"_27":118,"_42":118},{"_13006":17545,"_53":17546,"_119":17548,"_336":13042,"_340":17549},"High quality",{"_55":17547},"csafd2bdddb3a62865","at a competitive rate",{"_39":17550,"_37":38},{"_27":118,"_42":118},{"_324":17552},{"_27":118,"_53":17553,"_119":17555},{"_55":17554},"cs3024ae7d6ffdd9fd","

You want to pack your orders quickly and reliably, all at a competitive rate. Thanks to the autolock bottom, fold lines, and adhesive strip, you can pack orders faster and save time. Additionally, you benefit from our economies of scale, meaning you pay a competitive rate. Your customers will also appreciate it. An order in bol packaging stands for reliability and quality. 99.9% of orders in bol packaging arrive undamaged. Tests also show that using Packaging via bol increases positive reviews.

",{"_324":17557},{"_27":17558,"_53":17559,"_119":17561},"We offer 2 solutions through Packaging via bol:",{"_55":17560},"cse22b5db893d0e526","

Bundles, the solution for partners with fewer than 500 packages per order. Ideal if you are looking for more flexibility in your order. View the sizes and rates of bundles below.
Pallets, extra advantageous for partners with more than 500 packages per order. View the sizes and rates of pallets below.

",{"_4593":17563},{"_4595":17564,"_53":17565,"_4598":17567,"_4600":17568},"Getting started with Packaging via bol",{"_55":17566},"cs2c0d7b099e825bc6","

",[17569,17574],{"_4603":16848,"_53":17570,"_4607":17572,"_4609":17573},{"_55":17571},"cs11ebae96b9c5c8cd","

You can easily place orders yourself. We will assess your eligibility and inform you via email.

You can sign up here.

",[],{"_4603":17575,"_53":17576,"_4607":17578,"_4609":17579},"Place an order",{"_55":17577},"cs34a0c18d3662b95a","

Decide which solution is most attractive to you and order!

1. Order your bundles here

2. Order your pallets here

",[],{"_359":17581},{"_27":17582,"_53":17583,"_119":118,"_364":57,"_365":17585,"_382":118},"Pallets | sizes and rates",{"_55":17584},"cs0dc8402bdb7aedfa",{"_55":17586,"_88":184,"_27":17587,"_195":17588,"_97":12892,"_158":12892,"_95":17589,"_156":17590,"_187":370,"_191":17591,"_193":17592,"_92":17593,"_185":38,"_120":17594,"_373":118,"_160":17595,"_39":17597},"bltf9ef1798a2930689","EN - Verpakkingen via bol - pallets 2026","bltd71595cdd324af00","2026-03-23T09:42:55.730Z","2026-04-14T06:39:47.283Z","19106","EN_-_Verpakkingen_via_bol_-_pallets_2026[37].xlsx",{},[],{"_162":17596,"_164":12892,"_165":166,"_90":108},"2026-04-14T06:40:19.863Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf9ef1798a2930689/69dde13307577c5e34c794fb/EN_-_Verpakkingen_via_bol_-_pallets_2026[37].xlsx",{"_359":17599},{"_27":17600,"_53":17601,"_119":17603,"_364":57,"_365":17604,"_382":118},"Bundles | sizes and rates*",{"_55":17602},"cs81357f586a9cdde8","

* Unit price is based on purchasing the largest bundle volume at the most competitive rate. For example, for a bundle of 20 bol shipping boxes 57 x 42 x 33 cm, this would be 4 bundles.

",{"_55":17605,"_88":243,"_27":17606,"_195":17588,"_97":12892,"_158":12892,"_95":17607,"_156":17608,"_187":370,"_191":17609,"_193":17610,"_92":17611,"_185":38,"_120":17612,"_373":118,"_160":17613,"_39":17615},"bltd3fa5d09659e32de","EN - Verpakkingen via bol - bundels 2026","2026-03-23T09:43:54.150Z","2026-04-14T06:40:07.288Z","18924","EN_-_Verpakkingen_via_bol_-_bundels_2026[79].xlsx",{},[],{"_162":17614,"_164":12892,"_165":166,"_90":108},"2026-04-14T06:40:19.875Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd3fa5d09659e32de/69dde1477ce0cb987dad902d/EN_-_Verpakkingen_via_bol_-_bundels_2026[79].xlsx",{"_324":17617},{"_27":17618,"_53":17619,"_119":17621},"Terms of Use Packaging via bol",{"_55":17620},"cse339e7330ca5f910","

When you use Packaging via bol, you agree to the terms and conditions applicable to this service. The terms of use can be read here.

",{"_27":17504,"_119":118},[],[17625,17626,17627,17628,17629,17631,17632,17633,17634],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":17630},"verpakkingen_via_bol",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"packaging-via-bol","2026-04-13T07:33:26.201Z","/en/cdp/packaging-via-bol",{"_162":17639,"_164":12892,"_165":166,"_90":108},"2026-04-14T06:40:19.526Z",{"_55":17641},"cs09942f4d3dcbf325",[],{"_102":17644,"_53":17828,"_169":17830},[17645],{"_105":12902,"_55":17646,"_90":108,"_92":17647,"_94":38,"_88":2182,"_12905":17648,"_95":17667,"_97":178,"_113":38,"_246":17668,"_116":17809,"_208":118,"_120":17811,"_122":17812,"_27":17823,"_156":17824,"_158":12892,"_39":17825,"_160":17826},"blt1c5444ed00a9baa1",{},{"_154":17649,"_114":17650,"_12909":12910,"_181":17651,"_204":17664,"_338":15708,"_340":17665},"Shipping label via bol","With shipping label via bol, you can quickly and easily buy shipping labels. This way, you can manage your shipments efficiently and affordably.",{"_55":17652,"_88":243,"_185":38,"_92":17653,"_187":188,"_95":17654,"_97":190,"_191":17655,"_193":17656,"_195":196,"_120":17657,"_27":17659,"_156":17660,"_158":200,"_160":17661,"_39":17663},"blt4f70181dfb3e0aad",{},"2025-09-15T14:40:12.222Z","28769313","2024_Q4_b2b_layer4_testshoot_warehouse_Holidays_ticket.jpg",[17658,8971,16549,656],"feestdagen","Brand-LSVB-Warehouse-Holidays-Ticket","2026-02-09T18:22:33.868Z",{"_162":17662,"_164":200,"_165":166,"_90":108},"2026-02-09T18:22:38.045Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4f70181dfb3e0aad/68c8254c24c78d349f05baa3/2024_Q4_b2b_layer4_testshoot_warehouse_Holidays_ticket.jpg","A label printer stands on a yellow pedestal in a warehouse, surrounded by shelves full of cardboard boxes. The environment is organized and efficient.",{"_39":17666,"_37":38},{"_27":118,"_42":118},"2026-03-23T10:25:09.366Z",[17669,17675,17692,17706,17712,17780,17785],{"_324":17670},{"_27":17671,"_53":17672,"_119":17674},"Delivery services",{"_55":17673},"cse60487c42115a8ad","

For shipments with Shipping label via bol, we work with 2 reliable delivery services in the Netherlands and Belgium.

Bpost (within Belgium and from Belgium to the Netherlands)
PostNL (from the Netherlands to Belgium)

Please note: insured shipping is not possible via Shipping label via bol. Do you want to insure a shipment? Please check the carrier's website for alternative shipping options.

",{"_359":17676},{"_27":17677,"_53":17678,"_119":17680,"_364":38,"_365":17681,"_382":118},"Shipping label via bol rates",{"_55":17679},"csa6f9e5ea412f0132","

What do shipping labels via bol cost? You'll find the rates below. These are exclusive of VAT.

",{"_55":17682,"_88":698,"_27":17683,"_195":17684,"_97":12892,"_158":12892,"_95":17685,"_156":17685,"_187":370,"_191":17686,"_193":17683,"_92":17687,"_185":38,"_120":17688,"_160":17689,"_39":17691},"bltff37fd6d1a198d1b","EN-Pakketzegel-tarieven-2026.xlsx","blte0c71e6418f97778","2026-03-23T10:32:35.395Z","9645",{},[],{"_162":17690,"_164":12892,"_165":166,"_90":108},"2026-03-23T10:36:54.166Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltff37fd6d1a198d1b/69c116c3f3fcafb051d65480/EN-Pakketzegel-tarieven-2026.xlsx",{"_359":17693},{"_27":17694,"_53":17695,"_119":17697,"_364":57,"_365":17698,"_382":118},"Dimensions and conditions",{"_55":17696},"cs836f65a2b011e53e","

Bpost uses girth measurements for parcels. This means they calculate the circumference of your parcel. The calculation is: 2 times the height + 2 times the width + 1 time the length (longest side). Your parcel may have a maximum girth of 300 cm. The longest side may not be longer than 150 cm. Click here for all Bpost conditions.

PostNL applies fixed maximum dimensions for each parcel shipment.

",{"_55":17699,"_88":698,"_27":17683,"_195":17588,"_97":12892,"_158":12892,"_95":17700,"_156":17700,"_187":370,"_191":17686,"_193":17683,"_92":17701,"_185":38,"_120":17702,"_160":17703,"_39":17705},"bltb0b6be8541f5821e","2026-03-23T10:35:05.784Z",{},[],{"_162":17704,"_164":12892,"_165":166,"_90":108},"2026-03-23T10:36:54.146Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb0b6be8541f5821e/69c117591394668344160787/EN-Pakketzegel-tarieven-2026.xlsx",{"_324":17707},{"_27":17708,"_53":17709,"_119":17711},"Delivery promise",{"_55":17710},"cs653d90548519be46","

For shipments within Belgium, the following applies:

24-hour delivery: if submitted before 4 PM? Then it will be delivered to the customer's home the next working day. This may vary during busy periods.
Parcels with these labels are not delivered on Saturdays and Sundays.
Parcels with these labels are offered to the customer once. After that, the parcel is delivered to a nearby parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. Currently, items that are damaged or lost on the way via this shipping method are often reimbursed by bol as a gesture of goodwill.

For shipments to the Netherlands, the following applies:

Delivery time 1 to 2 days. This may vary during busy periods.
Parcels with these labels are not delivered on Sundays and Mondays.
Parcels with these labels are transferred from Bpost to DHL for delivery in the Netherlands and offered to the customer once. After that, the parcel is delivered to a nearby DHL parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. Currently, items that are damaged or lost on the way via this shipping method are often reimbursed by bol as a gesture of goodwill.

For shipments from the Netherlands to Belgium, the following applies:

We aim for delivery on the next delivery day. This may vary during busy periods.
Parcels with these labels are not delivered on Sundays.
Parcels with these labels are offered to the customer once. After that, the parcel is delivered to a nearby parcel shop, where the customer can pick it up.
Customer questions about delivery are answered by you as a partner. An investigation into a lost parcel is initiated via bol. For questions about the investigation, please contact Partnerservice.

",{"_4593":17713},{"_4595":17714,"_53":17715,"_4598":17717,"_4600":17718},"Getting started with shipping label via bol: step-by-step plan",{"_55":17716},"csaadfe901477baa4c","

Want to get started with shipping label via bol right away? Read step-by-step how to start with shipping label via bol.

",[17719,17725,17730,17743,17756,17762,17768,17774],{"_4603":17720,"_53":17721,"_4607":17723,"_4609":17724},"Receiving an order",{"_55":17722},"csdabe459967697e52","

The customer and you will both receive an order confirmation by email.

",[],{"_4603":17404,"_53":17726,"_4607":17728,"_4609":17729},{"_55":17727},"cse0ba92d05d9ba3d6","

Before the order is shown in your seller account, we check the order. Is everything in order? Then the order will appear in your seller account.

",[],{"_4603":17731,"_53":17732,"_4607":17734,"_4609":17735},"Go to 'Open' under the 'Orders' heading in the seller account",{"_55":17733},"cs0a90252769ee6482","

You can find these by clicking on 'orders', or go directly to your open orders by clicking here.

",[17736],{"_330":17737},{"_27":5064,"_53":17738,"_119":17740,"_336":337,"_338":5624,"_340":17741},{"_55":17739},"cs844299ab2073242d","

If you have not confirmed the order by the third day after the ultimate delivery date, the order will expire and be automatically cancelled. After cancelling the order, it will no longer be visible in your account and you will no longer be able to receive payment for it – even if you have already delivered the order. It is not possible to provide you with customer or order data, and it is not possible for bol to contact the customer about this. The cancellation is final.

",{"_39":17742,"_37":38},{"_27":118,"_42":118},{"_4603":17744,"_53":17745,"_4607":17747,"_4609":17748},"Select the order and click on 'Shipping label via bol'",{"_55":17746},"cs516b30f96449e277","

Handle multiple orders at once? There are 2 options for this:

To handle all open orders on the page, check the box 'select items from the list..'. You can handle a maximum of 25 orders at a time.
To handle a selection of orders on the page, check the orders individually.

",[17749],{"_330":17750},{"_27":8181,"_53":17751,"_119":17753,"_336":349,"_338":339,"_340":17754},{"_55":17752},"cs6a12992f6692dbed","

First, check if multiple items are from the same order, because you can send these in 1 box with 1 shipping label – this saves costs. In that case, follow the rest of this step-by-step plan for one of the items and choose 'Other shipping method' for the other items from the same order. You can then enter the same track & trace number here to confirm the other items.

",{"_39":17755,"_37":38},{"_27":118,"_42":118},{"_4603":17757,"_53":17758,"_4607":17760,"_4609":17761},"Select a delivery service",{"_55":17759},"csab690f8fcdde2863","

Select the delivery service and label type you want to use to send the order. Which delivery services and label types you see here depends on the country from and to which you are sending the order.
Enter your own reference for your own administration (not mandatory).
Click on 'Go to summary' at the bottom left of the page.
Click on 'Confirm shipment' at the bottom.

Only do this if you are actually going to send the item to the customer. Once the order has been confirmed and the shipping label has been created, you cannot undo this and the costs for this will be settled on the all-in-one invoice. As soon as you confirm, the customer automatically receives an email containing the track & trace, delivery service and expected delivery date.

If you have confirmed the order with incorrect tracking data, it is no longer possible to adjust. In that case, it is best to contact the customer yourself and send the correct tracking data.

",[],{"_4603":17763,"_53":17764,"_4607":17766,"_4609":17767},"Download the packing slip (optional) and shipping labels",{"_55":17765},"cs8662a84aef93fc0e","

The packing slip for each order can be downloaded as a PDF in the seller account. This can be done in 3 ways:

After confirming the order via the 'Download packing slips' button.
Under 'Orders', under the ' Own shipping method' tab – here you can download them individually or all at once via the 'Download all packing slips' button
Under 'Orders', under the ' Shipped' tab – here you can download them per order.

A packing slip is not a guarantee certificate or invoice and is intended to provide information about the order, such as:

the buyer's delivery address;
the item ordered;
the selling price;
return instructions;
a review request;
contact details for questions.

If the order number is stated on the shipping label, sending the packing slip is not mandatory. Click here for an example packing slip.

",[],{"_4603":17769,"_53":17770,"_4607":17772,"_4609":17773},"Print the shipping labels and packing slips",{"_55":17771},"cs1bfe18bbd1887fd1","

Print the shipping label for each order. Is the order number not on the shipping label? Then also print the packing slip.
If you have printed the packing slip, put it in the package.
Stick the shipping label on the package. Make sure the barcode on the shipping label is clearly scannable. The barcode must be fully printed and visible; make sure no tape or film is stuck over it.
Deliver your package on time to a drop-off point of the delivery service. Choose quality packaging in which the item cannot shift and is protected against damage, so that the customer receives their order in good condition.

",[],{"_4603":17775,"_53":17776,"_4607":17778,"_4609":17779},"Done! What now?",{"_55":17777},"cs7ec50934fa68ca24","

As soon as the order is confirmed, the customer automatically receives an email containing this track & trace number and the expected delivery date. You can consult the track & trace number by clicking on it under the 'Shipped' tab.

You can find your payment on your next sales invoice.

",[],{"_324":17781},{"_27":16652,"_53":17782,"_119":17784},{"_55":17783},"cs295266eb7b1b4399","

If you do not want to handle your orders in your seller account with shipping labels via bol, but in your own system, you can use Automate via bol. There are various third parties that can help automate your orders/shipments, among other things.

If you want to build and manage the connection yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_715":17786},{"_717":718,"_53":17787,"_721":17789,"_722":17790},{"_55":17788},"csaa3fcece9afa368d","

about Shipping label via bol

",[17791,17797,17803],{"_725":17792},{"_727":17793,"_53":17795},[17794],{"_55":16694,"_105":731},{"_55":17796},"csfd155183251c9be5",{"_725":17798},{"_727":17799,"_53":17801},[17800],{"_55":13541,"_105":731},{"_55":17802},"cs4f8aa87e8fc186c8",{"_725":17804},{"_727":17805,"_53":17807},[17806],{"_55":16680,"_105":731},{"_55":17808},"cs1189a5c585197ebe",{"_27":17810,"_119":17650},"Handle orders with 'shipping label via bol'",[],[17813,17814,17815,17816,17817,17819,17820,17821,17822],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":137},{"_125":139,"_127":17818},"pakketzegels_via_bol",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"shipping-label-via-bol","2026-03-23T10:36:47.744Z","/en/cdp/shipping-label-via-bol",{"_162":17827,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.081Z",{"_55":17829},"cs2782c7f444588dee",[],{"_102":17832,"_53":17893,"_169":17895},[17833],{"_105":240,"_55":17834,"_90":108,"_92":17835,"_94":38,"_88":368,"_95":17836,"_97":178,"_113":38,"_114":17837,"_246":17838,"_116":17876,"_208":118,"_120":17878,"_122":17879,"_27":17888,"_154":17877,"_156":17889,"_158":12892,"_39":17890,"_160":17891},"blt2c40aa48e0b2a074",{},"2026-01-27T09:19:59.709Z","To keep customers happy, it's important that they receive their orders on time. Customers also appreciate knowing where their order is and when they can expect it at home. With a track & trace number, you can serve them even better. Here you can read how to add a track & trace number to your orders.",[17839,17844,17849,17856,17862,17867,17871],{"_315":17840},{"_317":17841,"_53":17842,"_321":16595},"Add track & trace number",{"_55":17843},"csceb9f89dee25d7d1",{"_324":17845},{"_27":118,"_53":17846,"_119":17848},{"_55":17847},"cs49b623e809e7388f","

A track & trace number is always a welcome addition to an order for your customer. For parcels, a track & trace number is even mandatory. This does not apply to letter mail or delivery appointments.

Depending on how you deliver the order to the customer, there are 3 ways to add a track & trace number:

Via 'shipping label via bol': when you purchase your shipping labels at a discount via ‘shipping label via bol’, you automatically receive a track & trace number. As soon as you confirm the order, the customer receives an email containing the track & trace number, the delivery service, and the expected delivery date.
Via your 'own delivery service':
- Do you ship your orders via your own delivery service? Then you can add the track & trace number in your seller account. After confirming the order, an email is automatically sent to the customer, so they can track the parcel.
- Do you work automated via the Retailer API? Then you can automatically provide a track & trace number and the delivery service. If you have questions about this, please contact the specialist who created the integration for you. For additional questions, you can contact Partnerservice.
Via a delivery appointment: choose ‘Delivery appointment’ as the delivery service. Below that, you can then enter your own reference and a track & trace number. For the delivery appointment, contact the customer by phone or send them an email regarding the delivery appointment.

",{"_330":17850},{"_27":5064,"_53":17851,"_119":17853,"_336":4661,"_338":339,"_340":17854},{"_55":17852},"cs2d2b5c199a0f3589","

Once a track & trace number has been entered, it cannot be changed. Not even if you accidentally chose the wrong shipping label. So, make sure you have the correct number ready.

",{"_39":17855,"_37":38},{"_27":118,"_42":118},{"_315":17857},{"_317":17858,"_53":17859,"_321":17861},"The impact of track & trace numbers on your performance score",{"_55":17860},"csb2c27a5ed50156c8","impact-track-and-trace",{"_324":17863},{"_27":17858,"_53":17864,"_119":17866},{"_55":17865},"cse1def01a5808e047","

A track & trace number is important for your scores on the service standards, because it influences customer satisfaction. Adding a track & trace number therefore influences the following 2 service standards:

Order traceability
This tracks how many of your orders contain a track & trace number. Read more here about this service standard.
Items on time
Here, the track & trace number is used to check if an order was delivered to the customer on the indicated delivery date. Read more here about this service standard.

In your seller account, under the ‘Performance’ menu, you will gain more insight into your scores on these (and all other) service standards.

",{"_315":17868},{"_317":16646,"_53":17869,"_321":17471},{"_55":17870},"cs34f299850b9446cb",{"_324":17872},{"_27":16652,"_53":17873,"_119":17875},{"_55":17874},"cs121e224e614f8805","

If you prefer not to process your bol orders in your seller account but in your own system, you can use Automate via bol. There are various third parties who can help automate your orders/shipments, among other things.

If you want to build and manage the integration yourself, you can automate your orders and shipments. Please note that this requires technical knowledge.

",{"_27":17877,"_119":118},"Track & trace number",[],[17880,17881,17882,17883,17884,17885,17886,17887],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"track-and-trace-number","2026-03-23T09:49:54.687Z","/en/idp/track-and-trace-number",{"_162":17892,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.068Z",{"_55":17894},"cs3e7763daae9a360d",[],{"_102":17897,"_53":17999,"_169":18001},[17898],{"_105":12902,"_55":17899,"_90":108,"_92":17900,"_94":38,"_88":184,"_12905":17901,"_95":17919,"_97":178,"_113":38,"_246":17920,"_116":17981,"_208":118,"_120":17982,"_122":17983,"_27":17994,"_156":17995,"_158":98,"_39":17996,"_160":17997},"blt34f606e856421b02",{},{"_154":17902,"_114":17903,"_12909":12910,"_181":17904,"_204":17916,"_338":15708,"_340":17917},"Deliver faster with third party logistics providers","Geographical distance doesn't have to mean long delivery times. Increase your conversion, customer satisfaction, and delivery & speed with the support of a reliable third party logistics provider. ",{"_55":17905,"_88":368,"_195":196,"_27":17906,"_97":190,"_158":98,"_95":17907,"_156":17908,"_187":188,"_191":17909,"_193":17910,"_92":17911,"_185":38,"_120":17912,"_160":17913,"_39":17915},"blt1c94ebb7f0a84fd3","EVB- Automatiseren-Partner","2025-09-15T14:59:08.919Z","2026-03-05T13:51:50.437Z","14519350","2024_Q4_BOL_B2B_EVB_Automatiseren_50_1458.jpg",{},[7670,12920,128,15092],{"_162":17914,"_164":701,"_165":166,"_90":108},"2026-03-05T14:13:20.861Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1c94ebb7f0a84fd3/68c829bcc21cdf1dc4a1512d/2024_Q4_BOL_B2B_EVB_Automatiseren_50_1458.jpg","A man in a yellow shirt scans a toy box with a barcode scanner in a warehouse. He stands next to a conveyor belt with colorful packages and smiles while working.",{"_39":17918,"_37":38},{"_27":118,"_42":118},"2026-02-12T11:49:49.949Z",[17921,17927,17933,17939,17945,17951],{"_324":17922},{"_27":17923,"_53":17924,"_119":17926},"Why choose third party logistics?",{"_55":17925},"cs140b10edbbedecc6","

Delivery times from international partners are often longer than those from local partners. That's a missed opportunity. Third party logistics helps you to:

Deliver faster
Increase your conversion with shorter delivery times
Improve the customer experience with reliable fulfilment

",{"_324":17928},{"_27":17929,"_53":17930,"_119":17932},"What bol offers you",{"_55":17931},"csf67b75c834b982bf","

A shortlist of third party logistics providers, selected based on pilot results and performance
Guidance from your bol account developer when choosing the right party
Full control over your fulfilment strategy

",{"_324":17934},{"_27":17935,"_53":17936,"_119":17938},"What you can expect",{"_55":17937},"cs99e83025c32f668e","

Direct contact with the logistics party, without a contract with bol
A flexible setup that suits your business
Secure data exchange via the Retailer Application Programming Interface (API)
Optional and supplementary to Shipping via bol

",{"_324":17940},{"_27":17941,"_53":17942,"_119":17944},"Who is this for?",{"_55":17943},"csa65725c88288d582","

For international partners who:

Are located outside the Netherlands and Belgium
Have difficulty meeting fast delivery expectations
Cannot or do not want to use Shipping via bol

",{"_324":17946},{"_27":17947,"_53":17948,"_119":17950},"Interested?",{"_55":17949},"csee4d9df260ddfd25","Contact person QLS:\n
Jeroen Adelmund, Manager Commercial Account Management",{"_715":17952},{"_717":718,"_53":17953,"_721":17955,"_722":17956},{"_55":17954},"csdc34f7ae580b6988","

about third party logistics

",[17957,17965,17973],{"_852":17958},{"_854":17959,"_53":17960,"_858":17962,"_340":17963},"What does it cost?",{"_55":17961},"csaf5744ce08897c44","

You only pay the service fees of the third party logistics provider. bol does not earn from this collaboration.

",{"_39":17964,"_37":38},{"_27":118,"_42":118},{"_852":17966},{"_854":17967,"_53":17968,"_858":17970,"_340":17971},"Can I work with more than one third party?",{"_55":17969},"csca09a16ca9b1f1f1","

Yes, you can. This depends on your product range and your strategy.

",{"_39":17972,"_37":38},{"_27":118,"_42":118},{"_852":17974},{"_854":17975,"_53":17976,"_858":17978,"_340":17979},"Can I switch to Shipping via bol later?",{"_55":17977},"cs5b937f9b67414046","

Yes, you can always. This solution is optional and supplementary to Shipping via bol.

",{"_39":17980,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[17984,17985,17986,17987,17988,17990,17991,17992,17993],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":10298},{"_125":139,"_127":17989},"diensten_van_derden",{"_125":142,"_127":143},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12405},"deliver-faster-with-third-party-logistics-providers","2026-02-17T09:38:05.407Z","/en/cdp/deliver-faster-with-third-party-logistics-providers",{"_162":17998,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:57.093Z",{"_55":18000},"csa0ee5d2fe8a27ca6",[],[],"2025-11-20T15:45:15.546Z","2026-04-13T07:13:24.849Z",{},{"_162":18007,"_164":98,"_165":166,"_90":108},"2026-04-13T15:17:50.611Z",{"_105":232,"_55":18009,"_27":18010,"_102":18011,"_169":18036,"_120":18524,"_90":91,"_97":98,"_158":98,"_95":18525,"_156":18526,"_92":18527,"_88":184,"_94":38,"_160":18528},"blt0ef2138bbedfaee4","Bestelling annuleren",[18012],{"_105":240,"_55":18013,"_90":108,"_92":18014,"_94":38,"_88":110,"_95":18015,"_97":178,"_113":38,"_114":18016,"_246":18017,"_116":18018,"_208":18019,"_120":18020,"_122":18021,"_27":18030,"_154":18031,"_156":18032,"_158":200,"_39":18033,"_160":18034},"blt01d05d2ed15d8d30",{},"2026-01-22T13:38:15.114Z","Sometimes an order doesn't go as planned, and cancellation becomes necessary. On these pages, you'll find all the information you need about cancelling orders.",[],{"_27":118,"_119":118},"Find all information on cancelling orders when things don't go as planned",[],[18022,18023,18024,18025,18026,18027,18028,18029],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"order-cancellation","Order cancellation","2026-01-22T14:42:55.837Z","/en/idp/order-cancellation",{"_162":18035,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.152Z",[18037,18170,18305,18401,18479],{"_102":18038,"_53":18167,"_169":18169},[18039],{"_105":240,"_55":18040,"_90":108,"_92":18041,"_94":38,"_88":368,"_95":18042,"_97":178,"_113":38,"_114":18043,"_246":18044,"_116":18150,"_208":118,"_120":18152,"_122":18153,"_27":18162,"_154":18151,"_156":18163,"_158":12892,"_39":18164,"_160":18165},"bltf877b59718fd1f2c",{},"2026-01-15T07:55:13.535Z","On this page, you can read more about cancelling orders that customers have placed with you.",[18045,18049,18055,18062,18068,18138,18144],{"_315":18046},{"_317":12964,"_53":18047,"_321":18030},{"_55":18048},"cs319edd2db7721825",{"_324":18050},{"_27":18051,"_53":18052,"_119":18054},"Cancel your order",{"_55":18053},"cs71b6ab79c83990a4","

After a customer places an order with you, it can be cancelled as long as the order has not yet been confirmed.

You can still cancel an incoming order. However, we advise you to avoid this if possible, as it is very disappointing for a customer when an order is cancelled. Therefore, the percentage of cancellations counts towards the service standards, and for that reason, it also impacts your performance score.

",{"_330":18056},{"_27":5064,"_53":18057,"_119":18059,"_336":4661,"_338":339,"_340":18060},{"_55":18058},"cs8fe47e7eef68c92b","

Once you have confirmed an order, it is no longer possible to cancel it yourself: all parties now assume that the package is on its way. If it turns out after confirming the order that you cannot deliver, please contact Partnerservice.

",{"_39":18061,"_37":38},{"_27":118,"_42":118},{"_315":18063},{"_317":18064,"_53":18065,"_321":18067},"Cancelling in seller account",{"_55":18066},"csd6a9c94fe289f5c3","cancellation",{"_4593":18069},{"_4595":18070,"_53":18071,"_4598":18073,"_4600":18074},"Still want to cancel an order?",{"_55":18072},"cs873c99616b256916","

Follow the step-by-step plan below to cancel the order.

",[18075,18080,18101],{"_4603":8304,"_53":18076,"_4607":18078,"_4609":18079},{"_55":18077},"cs52e5f23a667dd6e5","

In your seller account, click on 'Orders' at the top and go to 'Own shipping method'.

",[],{"_4603":18081,"_53":18082,"_4607":18084,"_4609":18085},"Cancel order",{"_55":18083},"csfa02e80278dcc60e","

Find the relevant order, click on the 3 dots, and then on 'Cancel item'.

",[18086],{"_181":18087},{"_181":18088,"_53":18098,"_204":18100,"_7819":118},{"_55":18089,"_88":698,"_27":18090,"_195":699,"_97":5043,"_158":5043,"_95":18091,"_156":18091,"_187":4254,"_191":18092,"_193":18090,"_92":18093,"_185":38,"_120":18094,"_160":18095,"_39":18097},"blt8d328c906565961e","cancelpartner1.png","2025-11-14T14:34:47.505Z","122786",{},[],{"_162":18096,"_164":701,"_165":166,"_90":108},"2026-01-15T15:37:06.125Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8d328c906565961e/69173e0743e227b373e3ebe7/cancelpartner1.png",{"_55":18099},"csb30f319cefcd7615","Example of cancelling an order.",{"_4603":18102,"_53":18103,"_4607":18105,"_4609":18106},"Select a reason",{"_55":18104},"cs79a8c944b0616862","

Choose a cancellation reason and click 'Confirm cancellation'. After cancellation, the order will no longer be shown in your seller account.

",[18107,18121,18130],{"_181":18108},{"_181":18109,"_53":18119,"_204":18100,"_7819":118},{"_55":18110,"_88":698,"_27":18111,"_195":699,"_97":5043,"_158":5043,"_95":18112,"_156":18112,"_187":4254,"_191":18113,"_193":18111,"_92":18114,"_185":38,"_120":18115,"_160":18116,"_39":18118},"blt7de63c19c14abb7f","Artikel-annuleren.png","2025-11-14T14:36:23.244Z","125378",{},[],{"_162":18117,"_164":701,"_165":166,"_90":108},"2026-01-15T15:37:06.145Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7de63c19c14abb7f/69173e67d7be4ff4dacd556a/Artikel-annuleren.png",{"_55":18120},"cse81f0109235f19f4",{"_330":18122},{"_27":5064,"_53":18123,"_119":18125,"_336":337,"_338":339,"_340":18126},{"_55":18124},"csca009f237f330baf","

If you have not confirmed the order by the third day after the latest delivery date, the order will expire and be automatically cancelled.

After cancelling the order, it will no longer be visible in your account and you will no longer be paid for it – even if you have already delivered the order. Unfortunately, we cannot help you further with this. Additionally, the stock for the item concerned will be '0' from the moment of cancellation.

",{"_39":18127,"_37":38},{"_27":18128,"_42":18129},"API Process status","https://partnerplatform.bol.com/nl/hulp-nodig/automatiseren/api-process-status/",{"_330":18131},{"_27":18132,"_53":18133,"_119":18135,"_336":4326,"_338":5624,"_340":18136},"For API",{"_55":18134},"cs33d17ed20c41fc50","

For API users, it is important to check the process status to ensure that your order confirmation has been successfully processed. If this is not the case, the order will remain open and eventually be cancelled.

",{"_39":18137,"_37":38},{"_27":118,"_42":118},{"_315":18139},{"_317":18140,"_53":18141,"_321":18143},"Automating orders",{"_55":18142},"cscead29af80ab5dae","automation",{"_324":18145},{"_27":18146,"_53":18147,"_119":18149},"Automation",{"_55":18148},"cs8bca8c7d7325aa01","

If you do not want to confirm/cancel your bol orders in your seller account but in your own system, you can use Automate via bol. There are various third parties that can help with automating your orders/shipments, among other things.

If you want to build and manage the integration yourself, you can automatically cancel your orders. Please note that this requires technical knowledge.

",{"_27":18151,"_119":118},"You cancel the order",[],[18154,18155,18156,18157,18158,18159,18160,18161],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"you-cancel-the-order","2026-03-23T10:42:41.475Z","/en/idp/you-cancel-the-order",{"_162":18166,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.863Z",{"_55":18168},"cscf97d972c1f5d978",[],{"_102":18171,"_53":18302,"_169":18304},[18172],{"_105":240,"_55":18173,"_90":108,"_92":18174,"_94":38,"_88":2746,"_95":18175,"_97":178,"_113":38,"_114":18176,"_246":18177,"_116":18285,"_208":118,"_120":18287,"_122":18288,"_27":18297,"_154":18286,"_156":18298,"_158":12892,"_39":18299,"_160":18300},"blt5f0c060c8c4a5c7d",{},"2026-01-12T13:53:12.909Z","After a customer places an order with you, it can be cancelled as long as the order has not yet been confirmed.",[18178,18183,18189,18195,18202,18208,18263,18269,18275,18280],{"_315":18179},{"_317":12964,"_53":18180,"_321":18182},{"_55":18181},"cs2dca02662830ef06","handle-cancellation-request",{"_324":18184},{"_27":18185,"_53":18186,"_119":18188},"When a customer cancels, there are 2 possible scenarios:",{"_55":18187},"cs85d584c3d326759a","

Cancellation before or on the promised delivery date: in this case, the customer cancels their order themselves before or on the promised delivery date. This is their own choice and does not affect your performance score.
Cancellation after the promised delivery date: if the customer cancels their order after the promised delivery date, this will count towards the 'Cancellations' service standard because the customer did not receive the order on time. This situation causes more customer dissatisfaction. This is why it's important to always deliver orders by the promised delivery date.

",{"_324":18190},{"_27":18191,"_53":18192,"_119":18194},"Cancellation request received from the customer",{"_55":18193},"csbd52e86417a65bca","

If you have not yet confirmed or cancelled a shipment, the customer can submit a cancellation request to you. Both you and the customer will then automatically receive a cancellation request by email. In addition, the cancellation request will appear in your seller account, under open orders.

If you receive a cancellation request when you have already shipped the order but have not yet confirmed it in your seller account? Confirm the order anyway – the customer can then return the package. To prevent a situation like this, it is advisable to only send orders after you have processed the order in your seller account.

",{"_330":18196},{"_27":5064,"_53":18197,"_119":18199,"_336":4326,"_338":339,"_340":18200},{"_55":18198},"csf295e698d70bbee9","

Once you have confirmed an order, it is no longer possible to cancel it yourself: all parties now assume that the package is on its way. If, after confirming the order, it turns out that you cannot deliver, please contact Partnerservice.

",{"_39":18201,"_37":38},{"_27":118,"_42":118},{"_315":18203},{"_317":18204,"_53":18205,"_321":18207},"Process in seller account",{"_55":18206},"cs4b41a0e4a9982bc9","process",{"_4593":18209},{"_4595":18210,"_53":18211,"_4598":18213,"_4600":18214},"Accepting a customer's cancellation request?",{"_55":18212},"cs15706dc5a4da586b","

Follow the steps below to process your cancellation request.

",[18215,18221,18242],{"_4603":18216,"_53":18217,"_4607":18219,"_4609":18220},"Go to your open orders overview",{"_55":18218},"csfb697476ab2efc09","

You can find your open orders overview in your account under ‘Orders’ in the 'Open' section.

",[],{"_4603":18222,"_53":18223,"_4607":18225,"_4609":18226},"Accept the cancellation",{"_55":18224},"cse61a5c2feaeb474d","

Click on ‘Accept cancellation’ for the relevant order.

",[18227],{"_181":18228},{"_181":18229,"_53":18239,"_204":18241,"_7819":118},{"_55":18230,"_88":698,"_27":18231,"_195":699,"_97":5043,"_158":5043,"_95":18232,"_156":18232,"_187":4254,"_191":18233,"_193":18231,"_92":18234,"_185":38,"_120":18235,"_160":18236,"_39":18238},"bltb336a21811b829d4","cancel.png","2025-11-14T14:21:38.297Z","130853",{},[],{"_162":18237,"_164":701,"_165":166,"_90":108},"2026-01-12T13:59:44.854Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb336a21811b829d4/69173af2cc165a595d0546fe/cancel.png",{"_55":18240},"csfe04a06b344dafdf","Example of a cancellation.",{"_4603":18243,"_53":18244,"_4607":18246,"_4609":18247},"Confirm the cancellation",{"_55":18245},"cs3f9151b8d2f76bf5","

Then click on ‘Yes, cancel’. The customer will automatically receive a confirmation of the cancellation.

",[18248],{"_181":18249},{"_181":18250,"_53":18260,"_204":18262,"_7819":118},{"_55":18251,"_88":698,"_27":18252,"_195":699,"_97":5043,"_158":5043,"_95":18253,"_156":18253,"_187":4254,"_191":18254,"_193":18252,"_92":18255,"_185":38,"_120":18256,"_160":18257,"_39":18259},"bltb51dae5266e4fb64","cancel-2.png","2025-11-14T14:22:51.134Z","22674",{},[],{"_162":18258,"_164":701,"_165":166,"_90":108},"2026-01-12T13:59:44.873Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb51dae5266e4fb64/69173b3bbc68b510e3001e7f/cancel-2.png",{"_55":18261},"cs8a675c6c4601d394","Example of a cancellation request.",{"_315":18264},{"_317":18265,"_53":18266,"_321":18268},"Undo cancellation request",{"_55":18267},"cs6d4718e19fb930ed","undo",{"_324":18270},{"_27":18271,"_53":18272,"_119":18274},"Undo a cancellation request",{"_55":18273},"csc8896ce1f3b30c4c","

If you receive a cancellation request, but the customer later indicates they still want to receive the order? Then confirm the order anyway – this will cancel the cancellation request.

",{"_315":18276},{"_317":18277,"_53":18278,"_321":17471},"Automate cancellations",{"_55":18279},"cs12f94f2f36ce51ed",{"_324":18281},{"_27":18277,"_53":18282,"_119":18284},{"_55":18283},"cs77d1eb606955b607","

If you prefer not to process cancellation requests in your seller account, but in your own system, you can use Automate via bol. There are various ecosystem partners who can help automate your orders and cancellations, among other things. If you want to build and manage the integration yourself, you can automate your cancellation requests. Please note that this requires technical knowledge.

",{"_27":18286,"_119":118},"The customer cancels the order",[],[18289,18290,18291,18292,18293,18294,18295,18296],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"customer-cancels-the-order","2026-03-23T11:22:41.988Z","/en/idp/customer-cancels-the-order",{"_162":18301,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.887Z",{"_55":18303},"cs6350337746ac9097",[],{"_102":18306,"_53":18398,"_169":18400},[18307],{"_105":240,"_55":18308,"_90":108,"_92":18309,"_94":38,"_88":1969,"_95":18310,"_97":200,"_113":38,"_114":18311,"_208":18312,"_120":18313,"_122":18314,"_27":18323,"_154":18324,"_156":18325,"_158":12892,"_39":18326,"_246":18327,"_116":18394,"_160":18396},"blt4880316e20b674ec",{},"2026-01-23T09:48:01.785Z","On this page, you can read what to do in case of a lost or damaged shipment. ","What to do in case of damaged or lost shipments and how to handle them",[],[18315,18316,18317,18318,18319,18320,18321,18322],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"shipping-damaged-or-missing","Shipping damaged or missing (LIM)","2026-03-23T11:24:33.956Z","/en/idp/shipping-damaged-or-missing",[18328,18333,18339,18345,18351,18357,18362],{"_324":18329},{"_27":118,"_53":18330,"_119":18332},{"_55":18331},"cs2eb2a1d18f504db5","

When shipping an order, something can always unexpectedly go wrong. As the sender of the shipment, you are responsible for handling questions or complaints – for example, in the event of damage or loss. To help the customer as best as possible, we recommend the following:

",{"_315":18334},{"_317":18335,"_53":18336,"_321":18338},"Damage",{"_55":18337},"cs637c442da25c49b4","damage",{"_324":18340},{"_27":18341,"_53":18342,"_119":18344},"In case of damage",{"_55":18343},"cs8f8442589301b93b","

If you receive a complaint that the item arrived damaged or incomplete, you can ask the customer to send you photos showing the condition in which they received the item. You can resolve it for the customer by arranging a re-shipment at your own expense or by having bol refund the customer.

Damage for shipments with your own delivery service

For damage to shipments with your own delivery service, you can handle it directly with the delivery service. It is not possible for bol to assist you with this or to provide compensation.

Damage for shipments with bol shipping label – PostNL or bpost

For PostNL and bpost shipping labels, we are still investigating how to make the process as easy as possible. Currently, it is possible to contact Partnerservice regarding damage.

What we can do for you always depends on the situation, so please chat or email us the following details so we can assist you further:

The order number
Track & trace code
Photos of the packaging and the damaged contents

",{"_315":18346},{"_317":18347,"_53":18348,"_321":18350},"Loss",{"_55":18349},"cs7257c65cdd454366","loss",{"_324":18352},{"_27":18353,"_53":18354,"_119":18356},"In case of loss",{"_55":18355},"cs132cd8abd5f77351","

Has the item not arrived at all? Then check the status of the item using the corresponding track & trace number. Based on this information, you can then initiate an investigation with the delivery service. Below, you can read how to do this.

If, after investigation, the delivery service confirms that the order has been delivered, but the customer states that it has not been received, please contact us. You can resolve it for the customer by arranging a re-shipment or by having bol refund the customer. For a refund, you can forward the customer case to bol by selecting 'Need help with customer query' at the top or bottom of your account. Or contact Partnerservice.

Initiating an investigation for shipments with your own delivery service

For shipments with your own delivery service, you must directly submit a request for investigation to the delivery service.

Shipment lost with shipping labels via bol – Bpost or PostNL

With shipping labels via bol, you can easily purchase shipping labels from carriers PostNL and Bpost. Currently, items that go missing during outbound shipment via this shipping method are often compensated by bol as a gesture of goodwill. The compensation for the sales value of the item, excluding VAT, is 25% for PostNL and 75% for Bpost.

We kindly ask you to email the following information as soon as possible to zakelijkverkopen@bol.com:

The order number
Track & trace code

",{"_315":18358},{"_317":718,"_53":18359,"_321":18361},{"_55":18360},"cs122db0e284d71988","questions",{"_715":18363},{"_717":718,"_53":18364,"_721":18366,"_722":18367},{"_55":18365},"cs783b83770496dfce","

about damaged or lost shipments

",[18368,18375,18382,18388],{"_725":18369},{"_727":18370,"_53":18373},[18371],{"_55":18372,"_105":731},"bltc2a0a7ba7a0fe738",{"_55":18374},"cs222b39d76da81050",{"_725":18376},{"_727":18377,"_53":18380},[18378],{"_55":18379,"_105":731},"bltfde84be7bf20e90c",{"_55":18381},"csbd0c6233eac89c99",{"_725":18383},{"_727":18384,"_53":18386},[18385],{"_55":16694,"_105":731},{"_55":18387},"cs31fadee9a6277961",{"_725":18389},{"_727":18390,"_53":18392},[18391],{"_55":13541,"_105":731},{"_55":18393},"cs6ac95e345fb0c890",{"_119":18395,"_27":18324},"On this page, you can read what to do in case of a lost or damaged shipment.",{"_162":18397,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.875Z",{"_55":18399},"csf67a3aef7b96c22d",[],{"_102":18402,"_169":18476,"_53":18477},[18403],{"_105":240,"_55":18404,"_90":108,"_92":18405,"_94":38,"_88":368,"_95":18406,"_97":178,"_113":38,"_114":18407,"_246":18408,"_116":18458,"_120":18459,"_122":18460,"_27":18470,"_154":18471,"_156":18472,"_158":12892,"_39":18473,"_208":118,"_160":18474},"bltcc1ad339a6de7759",{},"2026-01-27T13:41:40.323Z","With this function, you can self write off shipments that went missing during transit (Lost in Mail, or LIM) via your seller account. This saves time and reduces the need to contact Partnerservice.",[18409,18416,18422,18428],{"_330":18410},{"_27":5620,"_53":18411,"_119":18413,"_336":349,"_338":5624,"_340":18414},{"_55":18412},"cs3e50a4ce02812d68","

This function is only available for orders with your own shipping method. Returns, orders shipped via Logistics via bol, Shipping via bol or shipping label via bol cannot be written off this way.

",{"_39":18415,"_37":38},{"_27":118,"_42":118},{"_324":18417},{"_27":18418,"_53":18419,"_119":18421},"When can you write off a LIM shipment?",{"_55":18420},"cs74a0b6ff792f03a4","

You can write off an item or order if:

The order has been processed and shipped.
The order was sent using your own shipping method.
The order has not yet been fully written off.
There has been no update in the Track & Trace for at least three days.

Tip: Always wait at least three days after the last Track & Trace update before writing off. This prevents a package from still being delivered.

",{"_324":18423},{"_27":18424,"_53":18425,"_119":18427},"When can you not write off?",{"_55":18426},"cs9a24398523034803","

You cannot write off an item or order if:

The order has not yet been shipped.
The order was shipped via Shipping via bol, Logistics via bol, or shipping label via bol.
The order has already been fully written off.
The order is older than 60 days (in which case, please contact Partnerservice).

",{"_4593":18429},{"_4595":18430,"_53":18431,"_4598":118,"_4600":18433},"How to write off a LIM shipment",{"_55":18432},"csb477dce99a4a2d23",[18434,18440,18446,18452],{"_4603":18435,"_53":18436,"_4607":18438,"_4609":18439},"Step 1: Go to the customer query",{"_55":18437},"csa78a731fc58d4267","

Open the customer query in your seller account. Don't have a customer query yet? Then initiate customer contact yourself based on the order number. Choose the option:

“No, the customer query has not yet been resolved. I will leave the customer query open.”

Then send the email. The customer query will open automatically.

",[],{"_4603":18441,"_53":18442,"_4607":18444,"_4609":18445},"Step 2: Go to the write-off screen",{"_55":18443},"cs3a3f9ed51239f15d","

Click the \"Write off item/order\" button. Here you can see if the order is eligible for write-off.

",[],{"_4603":18447,"_53":18448,"_4607":18450,"_4609":18451},"Step 3: Select the item or order",{"_55":18449},"csfd20e4641a6b96d3","

You can select one or more items from the same order.
Choose the correct quantity if there are multiple units of the same item.
Click the checkbox to select the item.
Do you want to cancel the write-off? Then click Go back.

",[],{"_4603":18453,"_53":18454,"_4607":18456,"_4609":18457},"Step 4: Confirm the write-off",{"_55":18455},"cse88f10ebddf01201","

Click \"Confirm\" to finalize the write-off.

Please note: This action cannot be undone. Customers will receive the purchase amount back. This will then be settled on the sales invoice.

After confirmation, you will see on the timeline that the item has been successfully written off. The customer query will then be handled in the usual way, for example, via an email to the customer.

",[],{"_27":118,"_119":118},[],[18461,18462,18463,18464,18465,18467,18468,18469],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},"retour",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"self-write-off-lim-shipments-in-your-seller-account","Self write off LIM shipments","2026-03-23T11:28:04.220Z","/en/idp/self-write-off-lim-shipments-in-your-seller-account",{"_162":18475,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:39.899Z",[],{"_55":18478},"cs3167ab2dc381da26",{"_102":18480,"_53":18521,"_169":18523},[18481],{"_105":240,"_55":18482,"_90":108,"_92":18483,"_94":38,"_88":243,"_95":18484,"_97":178,"_113":38,"_114":18485,"_246":18486,"_116":18503,"_208":118,"_120":18505,"_122":18506,"_27":18515,"_154":18516,"_156":18517,"_158":701,"_39":18518,"_160":18519},"blt950a44ec215d32d4",{},"2026-01-15T14:09:08.042Z","Sometimes an item that appears lost during shipping is still received by a customer after a delay. Or an item might have been cancelled too early but was shipped anyway. Here's what you can do to resolve this.",[18487,18492,18497],{"_315":18488},{"_317":12964,"_53":18489,"_321":18491},{"_55":18490},"cs074dea44bf8b00bd","zo-werkt-het",{"_324":18493},{"_27":118,"_53":18494,"_119":18496},{"_55":18495},"cseca4ef685b0d99c1","

It's helpful when the customer lets you know that an item has been received after all. But how do you adjust this in your administration if the customer has already been refunded? It depends on whether the customer wants to keep the item or not.

",{"_324":18498},{"_27":18499,"_53":18500,"_119":18502},"When a lost or cancelled item arrives after all, there are 2 options:",{"_55":18501},"cs40c83d4dc3758198","

The customer has received the previously lost item and wants to keep it: then you can contact Partnerservice to restore the payment associated with the order.
The customer has received the cancelled item and wants to keep it: Partnerservice unfortunately cannot create a new invoice for a cancelled order. Contact the customer to find a solution together, such as returning the item.

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This way, you always have a competitive delivery promise.",{"_55":19122,"_88":1969,"_195":196,"_27":19123,"_97":190,"_158":98,"_95":19124,"_156":19125,"_187":188,"_191":19126,"_193":19127,"_92":19128,"_185":38,"_120":19129,"_160":19131,"_39":19133},"blt4a9d4274e8969df0","B2B-Brand-Webwinkelvakdagen-Partner","2025-09-15T13:15:20.607Z","2026-03-05T13:38:07.538Z","14214311","2024_Q4_B2B_Brand_Webwinkelvakdagen_03_136.jpg",{},[128,8971,19082,16549,19130,15092],"event",{"_162":19132,"_164":701,"_165":166,"_90":108},"2026-03-05T14:13:20.880Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4a9d4274e8969df0/68c81168449d08698d8ea1d7/2024_Q4_B2B_Brand_Webwinkelvakdagen_03_136.jpg","A smiling man and woman stand in a warehouse full of boxes, exchanging parcels.",{"_39":19136,"_37":57},{"_27":19137,"_42":16953},"Sign up now!","2026-02-05T12:59:46.551Z",[19140,19179,19196,19220,19225,19235,19241,19250,19256,19265,19287,19292,19297,19304],{"_12998":19141},{"_27":19142,"_53":19143,"_13003":19145},"The benefits of Shipping via bol",{"_55":19144},"cs11c8de9407df55e8",[19146,19153,19159,19166,19173],{"_13006":19147,"_53":19148,"_119":19150,"_336":16796,"_340":19151},"Delivery and service",{"_55":19149},"csdcd1d07b74dc8dc2","We take care of shipping your parcels and answer customer questions about delivery",{"_39":19152,"_37":38},{"_27":118,"_42":118},{"_13006":16880,"_53":19154,"_119":19156,"_336":13050,"_340":19157},{"_55":19155},"cs1b6d8e0b5f9f25be","and lower transport costs",{"_39":19158,"_37":38},{"_27":118,"_42":118},{"_13006":19160,"_53":19161,"_119":19163,"_336":13845,"_340":19164},"No logistics worries",{"_55":19162},"cs11e9d0e4d045c802","You are no longer responsible for the carrier's performance",{"_39":19165,"_37":38},{"_27":118,"_42":118},{"_13006":19167,"_53":19168,"_119":19170,"_336":17534,"_340":19171},"Up to 75% reimbursed",{"_55":19169},"cs4d94aa2367e0746a","Lost shipments are reimbursed up to 75% of the selling price, including shipping costs",{"_39":19172,"_37":38},{"_27":118,"_42":118},{"_13006":16910,"_53":19174,"_119":19176,"_336":13011,"_340":19177},{"_55":19175},"csf776da9dbf5361f1","The more you sell, the less you pay!",{"_39":19178,"_37":38},{"_27":118,"_42":118},{"_4238":19180},{"_27":17708,"_53":19181,"_119":19183,"_4242":38,"_4238":-5,"_4243":19184,"_4247":118,"_4248":38,"_4249":19186},{"_55":19182},"cs7df9fd3c9d890489","

With Shipping via bol, you always have a competitive delivery promise. Our colleague Charlotte briefly explains the benefits of a good delivery promise in the video below. And how our logistics services contribute to it!

",{"_27":16759,"_42":19185},"https://www.youtube.com/watch?v=Lbd7_RkFaJI",{"_55":19187,"_88":243,"_195":19188,"_27":16763,"_97":98,"_158":98,"_95":19189,"_156":19190,"_187":188,"_191":16765,"_193":16763,"_92":19191,"_185":38,"_120":19192,"_373":118,"_160":19193,"_39":19195},"blt387e38292e5ab389","blt0a8187d84d4ebd40","2025-12-12T11:11:07.376Z","2025-12-12T11:12:02.278Z",{},[],{"_162":19194,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.243Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt387e38292e5ab389/693bf86e466236818173d5b7/De-ultieme-leverbelofte.jpg",{"_7800":19197},{"_27":19198,"_53":19199,"_119":19201,"_181":19202},"Which delivery promise do you choose?",{"_55":19200},"csb03eddc1616022f9","

To help you as best as possible, you can choose from different services within Shipping via bol. This way, there's always an option that suits you. The main difference lies in the delivery promise. What do you want to promise your customer about parcel delivery? And do you drop off your parcels yourself, or do you have them picked up?

With Shipping via bol, you can choose from 2 variants: Shipping via bol Standard and Shipping via bol Complete. We have listed the different options and their possibilities for you. Please note: these are the regular delivery promises, but sometimes they may differ due to busy periods. View current delivery times.

",[19203],{"_181":19204,"_53":19217,"_204":19219,"_7819":118},{"_55":19205,"_88":2182,"_195":19206,"_27":19207,"_97":98,"_158":98,"_95":19208,"_156":19209,"_187":4254,"_191":19210,"_193":19211,"_92":19212,"_185":38,"_120":19213,"_160":19214,"_39":19216},"bltc0b88dc6b6ed3a85","blt0d51ed50c86888c2","VVB-met-ophalen.png","2025-12-12T11:45:26.780Z","2026-01-02T09:52:50.373Z","40054","3.-VVB-met-ophalenhdpi.png",{},[],{"_162":19215,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.252Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc0b88dc6b6ed3a85/693c0056a2c6a4e5f5a7f0ab/3.-VVB-met-ophalenhdpi.png",{"_55":19218},"cs8848db648f2a1ce9","A comparison table with two columns showing the shipping options via bol. In the left column, 'Standard', there is one pickup time with specific delivery details and a recommended daily parcel volume of 40. The right column, 'Complete', offers two pickup times, broader options, and a recommended volume of 50.",{"_324":19221},{"_27":118,"_53":19222,"_119":19224},{"_55":19223},"cs7859a33e909b1ead","

*Pickup time 17:00 is not yet available nationwide. In the seller account, you can see if you can use this option.

** A different delivery promise may apply to Belgium and the Wadden Islands.

",{"_330":19226},{"_27":19227,"_53":19228,"_119":19230,"_336":4326,"_338":339,"_340":19231},"Rates and dimensions",{"_55":19229},"csc14478d7674e8738","

Click the button below for a complete overview of the rates and maximum dimensions for Shipping via bol.

",{"_39":19232,"_37":57},{"_27":19233,"_42":19234},"View rates and dimensions","/nl/idp/voorwaarden-en-tarieven-vvb",{"_324":19236},{"_27":19237,"_53":19238,"_119":19240},"When can you use Shipping via bol Standard?",{"_55":19239},"cs58464277865268b3","

Your company is located in the Netherlands
Shipping via bol is available to all partners located in the Netherlands. You can send your orders to both the Netherlands and Belgium. Is your company located in Belgium? Unfortunately, you cannot yet use Shipping via bol.

You are a bol partner and work via the seller account or the Retailer API
Shipping via bol is only available if you sell items via bol. This service is fully available via the seller account.
- Do you work via our Retailer API? Visit this page for all information about automation and Shipping via bol.
- Do you work with one or more intermediaries? Then these intermediaries must also support Shipping via bol. Therefore, you may not be able to start with Shipping via bol immediately.
- Not a partner yet? Then first sign up for selling via bol.
You work at least from Monday to Friday (Saturday is optional)
For Shipping via bol, we ask you to accept orders at least from Monday to Friday; Saturday is optional. On weekdays, we expect you to accept orders until at least 3:00 PM and process them the same day, but until 5:00 PM or 6:00 PM is also possible. Please note: this is the time a customer can order an item from you and still receive it the next day.
Your items fit within the maximum packaging dimensions
With Shipping via bol, you can send items that fit within the maximum packaging dimensions of the carriers. Items that fall outside these dimensions cannot be sent via Shipping via bol. You are responsible for shipping these items yourself.

",{"_330":19242},{"_27":19243,"_53":19244,"_119":19246,"_336":349,"_338":5624,"_340":19247},"Connect Shipping via bol to external integrators",{"_55":19245},"cse524278a0acbd9cd","

Integrate effortlessly with external parties and improve your sales via bol. With integrators, you create a seamless connection between your own sales channels and your bol account.

",{"_39":19248,"_37":57},{"_27":12964,"_42":19249},"/nl/idp/retailer-api-verzenden-via-bol",{"_324":19251},{"_27":19252,"_53":19253,"_119":19255},"Shipping via bol with collection service",{"_55":19254},"cse16568c7c30fd154","

Shipping via bol at its easiest? That's Shipping via bol with our collection service! We pick up your parcels and then ensure they go with the carrier. This saves you extra (heavy) work, leaving you more time to grow.

When can you use Shipping via bol with collection service?

The conditions for using Shipping via bol are on this page. Additionally, supplementary conditions for Shipping via bol with collection service are that:

you are present during the agreed collection window to hand over the orders to the carrier.
your collection location is easily accessible for the carrier via a paved road.

",{"_330":19257},{"_27":19258,"_53":19259,"_119":19261,"_336":337,"_338":339,"_340":19262},"Sign up for Shipping via bol with collection service?",{"_55":19260},"cs49c859e25dede959","

Go to your seller account to sign up directly via the form. In the registration form, you then choose your desired service. Do you want to sign up for Shipping via bol Complete, but you don't see this option? Then it is unfortunately not yet available in your region.

",{"_39":19263,"_37":57},{"_27":19264,"_42":16953},"Sign up directly",{"_7800":19266},{"_27":19267,"_53":19268,"_119":19270,"_181":19271},"Shipping via bol with self drop off",{"_55":19269},"csfd0c3edbbf3f3080","

If you use Shipping via bol with self drop off, your product range is in your own warehouse, and you are responsible for processing orders. You take your parcels daily to a drop off point, and then the delivery service delivers the parcel to your customer.

With Shipping via bol with self drop off, you can also choose between Shipping via bol Standard and Shipping via bol Complete. What do your delivery promise and drop off times look like then? See the overview below.

",[19272],{"_181":19273,"_53":19284,"_204":19286,"_7819":118},{"_55":19274,"_88":2182,"_195":19206,"_27":19275,"_97":98,"_158":98,"_95":19276,"_156":19209,"_187":4254,"_191":19277,"_193":19278,"_92":19279,"_185":38,"_120":19280,"_160":19281,"_39":19283},"blt7ae1cce4ff1d8c49","VVB_Schemas_v4_NL.png","2025-12-12T11:18:23.546Z","1117844","VVB_Schemas_v4_NL-scaled-e1764166962706.png",{},[],{"_162":19282,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:26.529Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7ae1cce4ff1d8c49/693bf9ffb5928e494e423988/VVB_Schemas_v4_NL-scaled-e1764166962706.png",{"_55":19285},"csf144a3ee3481c14f","A table comparing shipping options. The top row contains the columns: Shipping via bol variant, Delivery Promise, Latest Order Time, Drop-off and Pickup Time, Delivery Time, and Carriers. The first row details 'Shipping via bol Standard'. The second row describes 'Shipping via bol Complete'.",{"_324":19288},{"_27":118,"_53":19289,"_119":19291},{"_55":19290},"cs5dcc1beae8076f6b","

*At regular drop off points, the delivery promise is 'Ordered today, delivered in 1 or 2 days.'

",{"_324":19293},{"_27":118,"_53":19294,"_119":19296},{"_55":19295},"csf88efbedcc8d51ef","

If you drop off items at a drop off point, the carrier delivers your parcels the next day to the customer. Is there no 'Snel Bezorgd' (Fast Delivery) point near you yet? Then you can simply drop off your parcels at a regular PostNL or DHL point, and you will have the delivery promise 'Ordered today, delivered in 1 or 2 days.'

",{"_330":19298},{"_27":8181,"_53":19299,"_119":19301,"_336":12805,"_338":1196,"_340":19302},{"_55":19300},"cse6ba6f154e4ff101","

Drop off your parcels at a service point where an employee scans them immediately. This does not happen at parcel lockers, which can cause delays in your shipment — even if you dropped it off on time. For the most certainty: choose direct scanning at a service point.

",{"_39":19303,"_37":38},{"_27":118,"_42":118},{"_330":19305},{"_27":19306,"_53":19307,"_119":19309,"_336":337,"_338":339,"_340":19310},"Sign up for Shipping via bol with self drop off",{"_55":19308},"cs439e4c2bf52da6d8","

Excited about Shipping via bol with self drop off? Then click the button below and log in with your seller account credentials.

",{"_39":19311,"_37":57},{"_27":19264,"_42":19312},"https://partner.bol.com/sdd/delivery-by-bol-com/",{"_27":118,"_119":118},"Shipping via bol takes the hassle out of sending parcels.",[],[19317,19318,19319,19320,19321,19322,19323,19324,19325,19326],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},{"_125":12398,"_127":12399},"shipping-via-bol-standard","2026-03-23T11:48:19.004Z","/en/cdp/shipping-via-bol-standard",{"_162":19331,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:13.235Z",[],[],"2025-12-02T11:53:41.118Z","2025-12-12T11:57:55.880Z",{},{"_162":19338,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.567Z",{"_105":232,"_55":19340,"_27":19341,"_102":19342,"_169":19512,"_120":19513,"_90":91,"_97":98,"_158":98,"_95":19514,"_156":19515,"_92":19516,"_88":2746,"_94":38,"_160":19517},"blt4dc780a79eb43393","Ontdek verzenden via bol compleet",[19343],{"_105":12902,"_55":19344,"_90":108,"_92":19345,"_94":38,"_88":310,"_12905":19346,"_95":19355,"_97":178,"_113":38,"_246":19356,"_116":19494,"_208":19495,"_120":19496,"_122":19497,"_27":19507,"_156":19508,"_158":12892,"_39":19509,"_160":19510},"bltafbbe102435c6ab8",{},{"_154":19347,"_114":19348,"_12909":12910,"_181":19349,"_204":19134,"_338":339,"_340":19353},"Discover Shipping via bol Complete","With Shipping via bol Complete, we make sending parcels as easy as possible. We offer extra services, making the service more complete than ever. And that's why we call it that. Get to know Shipping via bol Complete.",{"_55":19122,"_88":1969,"_195":196,"_27":19123,"_97":190,"_158":98,"_95":19124,"_156":19125,"_187":188,"_191":19126,"_193":19127,"_92":19350,"_185":38,"_120":19351,"_160":19352,"_39":19133},{},[128,8971,19082,16549,19130,15092],{"_162":19132,"_164":701,"_165":166,"_90":108},{"_39":19354,"_37":57},{"_27":19137,"_42":16953},"2026-01-29T13:03:13.851Z",[19357,19398,19403,19409,19427,19433,19438,19446,19460,19465,19472,19479,19489],{"_12998":19358},{"_27":19359,"_53":19360,"_13003":19362},"The benefits of Shipping via bol Complete",{"_55":19361},"cs7b13a5dfb9d6effa",[19363,19368,19375,19382,19387,19393],{"_13006":19147,"_53":19364,"_119":19150,"_336":16796,"_340":19366},{"_55":19365},"csd5489d32f843a476",{"_39":19367,"_37":38},{"_27":118,"_42":118},{"_13006":19369,"_53":19370,"_119":19372,"_336":13042,"_340":19373},"Fast delivery",{"_55":19371},"cs617aa58691ad9da0","Offer the ultimate delivery promise: 'Ordered today, delivered tomorrow'",{"_39":19374,"_37":38},{"_27":118,"_42":118},{"_13006":19376,"_53":19377,"_119":19379,"_336":16898,"_340":19380},"Flexible delivery options",{"_55":19378},"cse9f8401dea0b5bdf","This way you offer top convenience for your customers!",{"_39":19381,"_37":38},{"_27":118,"_42":118},{"_13006":16880,"_53":19383,"_119":19156,"_336":13050,"_340":19385},{"_55":19384},"csd6181d9f42abcfef",{"_39":19386,"_37":38},{"_27":118,"_42":118},{"_13006":19388,"_53":19389,"_119":19163,"_336":13845,"_340":19391},"No logistical worries",{"_55":19390},"csc2d37b5dbfaab52c",{"_39":19392,"_37":38},{"_27":118,"_42":118},{"_13006":19167,"_53":19394,"_119":19170,"_336":17534,"_340":19396},{"_55":19395},"cs76a6c9ef23333705",{"_39":19397,"_37":38},{"_27":118,"_42":118},{"_324":19399},{"_27":118,"_53":19400,"_119":19402},{"_55":19401},"cs685d268a6c27d643","

Shipping via bol Complete is the way to boost your sales. Ordered before 23:59, delivered tomorrow? Of course! Flexible delivery options, without extra costs? Absolutely. Have all your parcels collected? Yes! Another benefit: thanks to the ultimate delivery promise, you have a better chance of winning the buy box and achieving higher conversion.

With Shipping via bol Complete, you and your customer benefit from all the advantages of Shipping via bol. For example, you are no longer responsible for the performance of your carrier, you receive compensation up to 75% of the sales value for lost parcels, and we answer customer questions about delivery. But with Shipping via bol Complete, you get even more benefits.

",{"_324":19404},{"_27":19405,"_53":19406,"_119":19408},"The additional extras of Shipping via bol Complete",{"_55":19407},"csec19f20b0ca839dd","

The ultimate delivery promise for your customers: 'ordered before 23:59, delivered tomorrow', without you having to work longer for it.
Attractive rates due to the combination of the cheaper regular Shipping via bol network and the fast 'delivered today' network.
More flexibility thanks to spreading your capacity between 2 transport networks.
Customers can choose delivery to a pick-up point, at the office, in the evening or on a day of their choice, without extra costs for you.
Deliveries to the Wadden Islands and Belgium are also possible.
Delivery in Belgium within 24 hours instead of 48 hours.

",{"_4238":19410},{"_27":19411,"_53":19412,"_119":118,"_4242":38,"_4238":-5,"_4243":19414,"_4247":118,"_4248":38,"_4249":19416},"Jim tells you all about his experience",{"_55":19413},"cs5238b3e10353400d",{"_27":19411,"_42":19415},"https://www.youtube.com/watch?v=E4A0WNgoQzo",{"_55":19417,"_88":698,"_27":19418,"_195":19206,"_97":12892,"_158":12892,"_95":19419,"_156":19419,"_187":4254,"_191":19420,"_193":19421,"_92":19422,"_185":38,"_120":19423,"_160":19424,"_39":19426},"blt783e67834cb3e39d","Schermafbeelding 2026-03-30 om 11.01.17.png","2026-03-30T09:01:36.879Z","3011044","Schermafbeelding_2026-03-30_om_11.01.17.png",{},[],{"_162":19425,"_164":12892,"_165":166,"_90":108},"2026-03-30T09:15:47.737Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt783e67834cb3e39d/69ca3bf0206058c19f5f3974/Schermafbeelding_2026-03-30_om_11.01.17.png",{"_324":19428},{"_27":19429,"_53":19430,"_119":19432},"We use 2 carriers for the optimal delivery promise",{"_55":19431},"cs7cce028119bdc829","

With Shipping via bol Complete, you work with two delivery networks: the affordable regular network and the fast Same‑day delivery network.

For regular delivery, you can choose between two pickup windows:

4:00 PM – 6:00 PM (order cut-off: 3:00 PM)
6:00 PM – 8:00 PM (order cut-off: 5:00 PM)

These later cut-off times allow you to use the lower rate for a longer period. Orders placed before 3:00 PM or 5:00 PM are picked up the same day and delivered to the customer the next day.

Orders placed between 3:00 PM and 5:00 PM, and before 11:59 PM, are picked up the next morning between 9:30 AM and 11:45 AM. The carrier delivers these orders to your customer that same evening.

Prefer 1 collection moment? Then Shipping via bol Standard with collection service is for you.

",{"_324":19434},{"_27":19252,"_53":19435,"_119":19437},{"_55":19436},"cs152f6fb1fb0241fd","

Shipping via bol at its easiest? That's Shipping via bol with our collection service! We collect your parcels and then ensure they are transported by the carrier. This saves you extra (heavy lifting) work, leaving you more time to grow.

When can you use Shipping via bol with collection service?

View the conditions for using Shipping via bol. Additionally, supplementary conditions for Shipping via bol with collection service are that:

You are present at the agreed collection time slot to hand over the orders to the carrier.
Your collection location is easily accessible for the carrier via a paved road.

",{"_330":19439},{"_27":19440,"_53":19441,"_119":19443,"_336":337,"_338":1196,"_340":19444},"Sign up for Shipping via bol with collection service",{"_55":19442},"csb84eaf8993136d06","

Go to your seller account to sign up directly via the form. In the registration form, you then choose your desired service. If you want to sign up for Shipping via bol Complete but don't see this option, it is unfortunately not yet available in your region.

",{"_39":19445,"_37":57},{"_27":19264,"_42":16953},{"_7800":19447},{"_27":19267,"_53":19448,"_119":19450,"_181":19451},{"_55":19449},"cs4cef47df4fdfd125","

You can also choose to drop off your parcels yourself. With Shipping via bol with self drop off, your product range is in your own warehouse and you are responsible for processing orders. You take your parcels to a drop off point daily, and then the delivery service delivers the parcel to your customer. 

Even with Shipping via bol with self drop off, you can choose between Shipping via bol Standard and Shipping via bol Complete. What do your delivery promise and drop off times look like then? See the overview below.

",[19452],{"_181":19453,"_53":19457,"_204":19459,"_7819":118},{"_55":19274,"_88":2182,"_195":19206,"_27":19275,"_97":98,"_158":98,"_95":19276,"_156":19209,"_187":4254,"_191":19277,"_193":19278,"_92":19454,"_185":38,"_120":19455,"_160":19456,"_39":19283},{},[],{"_162":19282,"_164":98,"_165":166,"_90":108},{"_55":19458},"cs8c3e3f7c529fc73b","A table comparing shipping options. The top row contains the columns: Shipping via bol variant, Delivery Promise, Latest Order Time, Drop-off and Collection Time, Delivery Time, and Carriers. The first row provides details about 'Shipping via bol Standard'. The second row describes 'Shipping via bol Complete'.",{"_324":19461},{"_27":118,"_53":19462,"_119":19464},{"_55":19463},"csdeb2e085345f7cc9","

*At regular drop-off points, the delivery promise is 'Ordered today, delivered in 1 or 2 days'.

If you drop off items at a drop-off point, the carrier will deliver your parcels to the customer the next day. If there isn't a 'Snel Bezorgd' point near you yet? Then you can simply drop off your parcels at a regular PostNL or DHL point, and you'll have the delivery promise 'Ordered today, delivered in 1 or 2 days'.

",{"_330":19466},{"_27":8181,"_53":19467,"_119":19469,"_336":349,"_338":339,"_340":19470},{"_55":19468},"cs3f00276373bcfb89","

Drop off your parcels at a service point where an employee scans them immediately. This doesn't happen at parcel lockers, which can cause delays in your shipment — even if you dropped it off on time. For the most certainty: choose direct scanning at a service point.

",{"_39":19471,"_37":38},{"_27":118,"_42":118},{"_330":19473},{"_27":19306,"_53":19474,"_119":19476,"_336":337,"_338":1196,"_340":19477},{"_55":19475},"csf09887087b150db7","

Excited about Shipping via bol with self drop off? Then click the button below and log in with your seller account credentials.

",{"_39":19478,"_37":57},{"_27":19264,"_42":19312},{"_330":19480},{"_27":19481,"_53":19482,"_119":19484,"_336":12292,"_338":5624,"_340":19485},"Is Shipping via bol Complete for you?",{"_55":19483},"csdd61abeee5052b33","

We've already done some calculations for you. In most cases, Shipping via bol Complete is the best choice if you send 50+ parcels per day. Additionally, it's important that 2 collection moments per day fit into your operation and that you meet a few criteria. In the frequently asked questions, you'll find more information about these criteria and how Shipping via bol Complete works.

",{"_39":19486,"_37":38},{"_27":19487,"_42":19488},"To frequently asked questions","/nl/idp/veelgestelde-vragen-vvb",{"_324":19490},{"_27":19137,"_53":19491,"_119":19493},{"_55":19492},"cs63b5f67ea7f068e5","

You can sign up for Shipping via bol via the registration form in the seller account. Here you choose Shipping via bol Complete. With some carriers, you can also choose a collection time slot. Then fill in your details and a desired start date. Please note: this date cannot be changed once you have entered it. See you soon!

Prefer to know more first? View the rates and dimensions of Shipping via bol Complete.

",{"_27":118,"_119":118},"We make sending parcels as easy as possible.",[],[19498,19499,19500,19501,19502,19503,19504,19505,19506],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"shipping-via-bol-complete","2026-03-30T09:16:26.782Z","/en/cdp/shipping-via-bol-complete",{"_162":19511,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:19.395Z",[],[],"2025-12-02T11:55:41.110Z","2025-12-11T16:29:44.632Z",{},{"_162":19518,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.336Z",{"_105":232,"_55":19520,"_27":19521,"_102":19522,"_169":19604,"_120":20908,"_90":91,"_97":98,"_158":12892,"_95":20909,"_156":20910,"_92":20911,"_88":1969,"_94":38,"_160":20912},"blt94a93bfd838657ac","Bestelling behandelen & verzenden - vvb",[19523],{"_105":240,"_55":19524,"_90":108,"_92":19525,"_94":38,"_88":2746,"_95":19526,"_97":178,"_113":38,"_114":19527,"_246":19528,"_116":19585,"_208":19587,"_120":19588,"_122":19589,"_27":19598,"_154":19599,"_156":19600,"_158":12892,"_39":19601,"_160":19602},"blt2c660394e4df555e",{},"2026-01-12T10:21:39.371Z","Do you want to confirm an order with a shipping label from Shipping via bol? Here you will find a step-by-step plan.",[19529],{"_4593":19530},{"_4595":19531,"_53":19532,"_4598":118,"_4600":19534},"Step-by-step plan for processing orders",{"_55":19533},"cse12dc54c12292269",[19535,19541,19566,19580],{"_4603":19536,"_53":19537,"_4607":19539,"_4609":19540},"Order received",{"_55":19538},"cs254b2608d3264198","

Have you received an order for items where you have set the Shipping via bol delivery promise? Go to your orders overview in the seller account and then to the 'Shipping via bol' tab.

Orders in the 'Shipping via bol' tab are sorted by the date on which you must hand them over to the carrier. The orders you need to process first are at the top. It is important to adhere to the indicated date and not to drop off your orders earlier or later.

Please note: don't forget to confirm orders on time. If you have not confirmed the order by the 3rd day after the latest delivery date, the order will expire and be automatically cancelled. After cancelling the order, it will no longer be visible in your account and you will no longer be able to receive payment for it, even if you have delivered the order.

",[],{"_4603":19542,"_53":19543,"_4607":19545,"_4609":19546},"Select a shipping label",{"_55":19544},"csc6b91f9b7edae189","

A shipping label is suggested. If you wish, you can adjust this shipping label and, for example, choose a parcel label instead of a mailbox label. You do this by hovering your mouse over the relevant order, so that a pencil appears, with which you can change the shipping label.

",[19547,19554,19559],{"_330":19548},{"_27":5064,"_53":19549,"_119":19551,"_336":337,"_338":339,"_340":19552},{"_55":19550},"csbf941259fa5edf0b","

For deliveries on Mondays, you can only choose a shipping label. This is because no mailbox deliveries are made on Mondays.

",{"_39":19553,"_37":38},{"_27":118,"_42":118},{"_324":19555},{"_27":118,"_53":19556,"_119":19558},{"_55":19557},"cs2fbcf57b5179c3b8","

Click 'Download shipping label' to download the shipping label, then click 'Process'. This can also be done in bulk for 25 orders at a time. You have now completed all the steps in the seller account.

Currently, it is not yet possible to link multiple labels to one or different orders. We are working on this.

",{"_330":19560},{"_27":5064,"_53":19561,"_119":19563,"_336":337,"_338":339,"_340":19564},{"_55":19562},"csb859ca398319e18f","

Each shipping label has its own terms and conditions and maximum packaging dimensions. In addition, drop off and delivery times also vary per label. If you change the shipping label, you will see a different 'Drop off by' time that you must adhere to, so that the order is delivered to the customer on time.

",{"_39":19565,"_37":38},{"_27":118,"_42":118},{"_4603":19567,"_53":19568,"_4607":19570,"_4609":19571},"Drop off or have package(s) picked up",{"_55":19569},"cs711f45eaaa5a849c","

With Shipping via bol, we take responsibility for the delivery of your orders. You are only responsible for handing over the orders to the delivery service on time. You can choose to drop off your packages yourself or use the collection service. If you choose to hand over your package orders to your own pickup service or deliver them directly to a depot, this is at your own risk. Before dropping off your packages, always check the latest drop off time of the drop off point.

",[19572],{"_330":19573},{"_27":19574,"_53":19575,"_119":19577,"_336":4661,"_338":339,"_340":19578},"Drop-off date",{"_55":19576},"csd036fef8639c9fe6","

If you use Shipping via bol, your customers have the option to choose a future delivery date (up to 4 weeks in advance). The customer consciously chooses this date. Therefore, it is important to hand over the package to the carrier on the indicated date in the seller account. This ensures the order is delivered on the correct date.

",{"_39":19579,"_37":38},{"_27":118,"_42":118},{"_4603":11633,"_53":19581,"_4607":19583,"_4609":19584},{"_55":19582},"cs0459e13ea80ad167","

That's it, your work is done! It is now up to the carrier to deliver your packages to the customer on time. You are not responsible for this and will therefore no longer be held accountable for it.

",[],{"_27":19586,"_119":118},"Process orders via 'Shipping via bol'","Everything on order shipping, handling, and 'Shipping via bol' labels",[],[19590,19591,19592,19593,19594,19595,19596,19597],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":9399},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"process-order-via-shipping-via-bol","Process order","2026-03-23T11:51:35.549Z","/en/idp/process-order-via-shipping-via-bol",{"_162":19603,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.469Z",[19605,19696,19777,19868,19947,20071,20143,20192,20306,20420],{"_102":19606,"_53":19693,"_169":19695},[19607],{"_105":240,"_55":19608,"_90":108,"_92":19609,"_94":38,"_88":110,"_95":19610,"_97":178,"_113":38,"_114":19611,"_246":19612,"_116":19676,"_208":118,"_120":19677,"_122":19678,"_27":19687,"_154":19688,"_156":19689,"_158":12892,"_39":19690,"_160":19691},"blt3d8bc03c788282bb",{},"2026-01-27T14:15:22.841Z","Customers find fast delivery very important. But even more important is that we deliver on our promises. We strive for this every day, but sometimes it's not possible. To still show customers a realistic delivery time, we use the Service Framework.",[19613,19619,19627,19633,19638],{"_324":19614},{"_27":19615,"_53":19616,"_119":19618},"What is the Service Framework?",{"_55":19617},"cs1fcc9832ed96ccc3","

The Service Framework means that for some items, we temporarily extend the delivery time. This applies to items shipped via Shipping via bol. Customers will then see an adjusted delivery time. We always choose the shortest achievable delivery time.

For example:

Without Service Framework: ordered before 23:59, delivered tomorrow.
With a 1-day Service Framework: delivered by [date 2 days later] at the latest.

If the daily capacity is reached and the Service Framework is already in use, it can sometimes happen that we offer a Service Framework longer than 48 hours.

",{"_330":19620},{"_27":19621,"_53":19622,"_119":19624,"_336":4661,"_338":1196,"_340":19625},"Please note a different drop-off time",{"_55":19623},"csfb9ddac8b2e89f86","

It is possible that the drop off time changes when a Service Framework is activated. Always adhere to the indicated drop-off time in your seller account. This way, we can plan the capacity for Shipping via bol as effectively as possible.

",{"_39":19626,"_37":38},{"_27":118,"_42":118},{"_324":19628},{"_27":19629,"_53":19630,"_119":19632},"When do we use the Service Framework?",{"_55":19631},"cs7c84425d456d1e02","

We deploy the Service Framework when we are temporarily unable to deliver as quickly as usual. For example, during holidays, busy periods, or a system disruption. When we need to activate the Service Framework, it often means that the carrier network is very busy. If a Service Framework is active, you can choose to temporarily switch to your own shipping. Please note that the network you use for shipping is likely also delayed, and in that case, also provide a realistic delivery promise.

On-time delivery greatly influences customer satisfaction — and satisfied customers are our shared goal. This way, we prevent unnecessary questions and negative reviews, and ensure satisfied customers.

Want to stay informed about your delivery promise? Regularly check the Current Status page.

",{"_315":19634},{"_317":19635,"_53":19636,"_321":7376},"FAQ Service Framework",{"_55":19637},"csd0da7d6cdb7cfb95",{"_715":19639},{"_717":718,"_53":19640,"_721":19642,"_722":19643},{"_55":19641},"cs71bbeb7fcc513357","

about the Service Framework.

",[19644,19652,19660,19668],{"_852":19645},{"_854":19646,"_53":19647,"_858":19649,"_340":19650},"Is the Service Framework deployed for everyone?",{"_55":19648},"cs339d5893e0a55b9d","

Yes, the Service Framework is deployed for all partners who use Shipping via bol, including bol itself.

",{"_39":19651,"_37":38},{"_27":118,"_42":118},{"_852":19653},{"_854":19654,"_53":19655,"_858":19657,"_340":19658},"As a Shipping via bol user, do I have insight into which items the Service Framework applies to?",{"_55":19656},"cs9799bbcd7a66884f","

Unfortunately, this is not possible; we hope to be able to provide this in the future.

",{"_39":19659,"_37":38},{"_27":118,"_42":118},{"_852":19661},{"_854":19662,"_53":19663,"_858":19665,"_340":19666},"Can I prevent the Service Framework from applying to my items?",{"_55":19664},"csf5bff2e4e88d0a14","

Unfortunately, the deployment of the Service Framework cannot be prevented. However, you can influence your delivery promise by using a Shipping via bol service with a faster delivery promise, such as Shipping via bol Compleet, or by using a Fast Delivery point.

",{"_39":19667,"_37":38},{"_27":118,"_42":118},{"_852":19669},{"_854":19670,"_53":19671,"_858":19673,"_340":19674},"The delivery promise for my item has been extended, but I can deliver faster myself, what can I do now?",{"_55":19672},"csa4cac3306e0d4838","

If you see that the Service Framework is active on your item pages and you can fulfill a shorter delivery promise yourself? Then you can choose to temporarily ship these items from your own stock.

",{"_39":19675,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[19679,19680,19681,19682,19683,19684,19685,19686],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"service-framework-shipping-via-bol","Service Framework","2026-03-23T11:54:47.235Z","/en/idp/service-framework-shipping-via-bol",{"_162":19692,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:27.638Z",{"_55":19694},"csc23ca5bc576d6bd6",[],{"_102":19697,"_53":19774,"_169":19776},[19698],{"_105":240,"_55":19699,"_90":108,"_92":19700,"_94":38,"_88":676,"_95":19701,"_97":178,"_113":38,"_114":19702,"_246":19703,"_116":19755,"_208":118,"_120":19758,"_122":19759,"_27":19768,"_154":19769,"_156":19770,"_158":12892,"_39":19771,"_160":19772},"blt6dd2933d2e310e2c",{},"2026-01-19T14:50:28.832Z","With Shipping via bol (Vvb), we handle the sending of your packages. Delivery promises can vary per region and collection method. So, make sure to check which delivery promises apply to you.",[19704,19710,19717,19733,19749],{"_324":19705},{"_27":19706,"_53":19707,"_119":19709},"Collection area",{"_55":19708},"csdaac5316a65420b0","

Within Shipping via bol, you can choose between Shipping via bol Standard and Shipping via bol Complete. Your options depend on your collection area. Not sure which collection area you belong to? You can check this in your seller account.

",{"_330":19711},{"_27":5064,"_53":19712,"_119":19714,"_336":337,"_338":1196,"_340":19715},{"_55":19713},"cs356aff39945ea91c","

On this page, you will find the regular delivery promises for Shipping via bol. Sometimes, we may unexpectedly need to (temporarily) adjust the delivery promises. For example, due to high volumes in the delivery network, during holidays, or because of a malfunction. Therefore, always check this page for the most up-to-date status of Shipping via bol.

",{"_39":19716,"_37":38},{"_27":118,"_42":118},{"_359":19718},{"_27":19719,"_53":19720,"_119":118,"_364":57,"_365":19722,"_382":19732},"Delivery promise Shipping via bol with self drop off",{"_55":19721},"csd856967b4c4771ca",{"_55":19723,"_88":698,"_195":699,"_27":19724,"_97":701,"_158":701,"_95":19725,"_156":19725,"_187":370,"_191":19726,"_193":19724,"_92":19727,"_185":38,"_120":19728,"_160":19729,"_39":19731},"bltaa250a74deca4c09","Vvb-delivery-times-Ampere-Collection-area-Delivery-1.xlsx","2026-01-19T13:10:35.485Z","10443",{},[],{"_162":19730,"_164":701,"_165":166,"_90":108},"2026-01-19T13:12:01.691Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltaa250a74deca4c09/696e2d4b9022a763ef18cc9e/Vvb-delivery-times-Ampere-Collection-area-Delivery-1.xlsx","

* 1 or 2 days depends on whether you use a Regular or Fast Delivery Point.

",{"_359":19734},{"_27":19735,"_53":19736,"_119":118,"_364":57,"_365":19738,"_382":118},"Delivery promise Shipping via bol with collection service",{"_55":19737},"csae53044ad06e21eb",{"_55":19739,"_88":698,"_195":699,"_27":19740,"_97":701,"_158":701,"_95":19741,"_156":19741,"_187":370,"_191":19742,"_193":19743,"_92":19744,"_185":38,"_120":19745,"_160":19746,"_39":19748},"blt036d2cf0b06be0bb","Vvb-delivery-times-Ampere-Collection-area-Pickup (1).xlsx","2026-01-19T15:11:06.144Z","10769","Vvb-delivery-times-Ampere-Collection-area-Pickup_(1).xlsx",{},[],{"_162":19747,"_164":701,"_165":166,"_90":108},"2026-01-19T15:12:08.754Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt036d2cf0b06be0bb/696e498af1a876516bc9f570/Vvb-delivery-times-Ampere-Collection-area-Pickup_(1).xlsx",{"_324":19750},{"_27":19751,"_53":19752,"_119":19754},"Weekend orders",{"_55":19753},"cs145122a2443be028","

The delivery times for orders placed from Friday to Sunday vary per logistics service. Below, you'll find the different delivery times for self drop off or the collection service.

Self Drop-off

Shipping via bol Standard Regular Drop off Point

Orders placed on Friday before the order deadline will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.
Orders placed on Friday after the order deadline will be delivered on Tuesday.

Shipping via bol Standard Fast Delivery Point

Orders placed on Friday before the order deadline will be delivered tomorrow.
Orders placed on Friday after the order deadline will be delivered on Tuesday. (Unless you choose to drop off on Saturday with PostNL, then it will be delivered the day after tomorrow)

Shipping via bol Complete

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM on Friday will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.

Pick-up (pick-up moments are Monday to Friday)

Shipping via bol Standard

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM until Sunday will be delivered on Tuesday.

Shipping via bol Complete

Orders placed on Friday before 3:00 PM or 5:00 PM (depending on the chosen pick-up time slot) will be delivered tomorrow.
Orders placed from 3:00 PM or 5:00 PM on Friday will be delivered on Monday, as long as there is capacity with the carriers. Otherwise, delivery will be on Tuesday.

",{"_27":19756,"_119":19757},"Delivery Promises Shipping via bol","With Shipping via bol (Vvb), you can send packages worry-free. Check here which delivery promises apply to your region and collection method.",[],[19760,19761,19762,19763,19764,19765,19766,19767],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivery-promises-shipping-via-bol","Delivery Promises","2026-03-23T12:02:15.152Z","/en/idp/delivery-promises-shipping-via-bol",{"_162":19773,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.455Z",{"_55":19775},"cs1c73e08f85434c31",[],{"_102":19778,"_53":19865,"_169":19867},[19779],{"_105":240,"_55":19780,"_88":2746,"_90":108,"_92":19781,"_94":38,"_95":19782,"_97":178,"_113":38,"_114":19783,"_246":19784,"_116":19847,"_208":118,"_120":19850,"_122":19851,"_27":19860,"_154":19848,"_156":19861,"_158":12892,"_39":19862,"_160":19863},"blt2600133b5032545b",{},"2026-01-08T08:32:58.024Z","During sustained pressure on the delivery network, a disruption, or other incidents, it may be necessary to extend the delivery times for Shipping via bol. On this page, you can see per service if an extension of the delivery promise is active.",[19785,19792,19802,19810],{"_330":19786},{"_27":5064,"_53":19787,"_119":19789,"_336":4326,"_338":1196,"_340":19790},{"_55":19788},"csb030dffd9a56404a","

When a network reaches its maximum capacity, a delivery day might be closed. The delivery promise will then shift by 1 day and deviate from the delivery promise in the table below.

",{"_39":19791,"_37":38},{"_27":118,"_42":118},{"_359":19793},{"_27":19794,"_53":19795,"_119":118,"_364":57,"_365":19797,"_382":19801},"Current delivery promises Shipping via bol",{"_55":19796},"cs84e8f6b2af8531cf",{"_55":19723,"_88":698,"_195":699,"_27":19724,"_97":701,"_158":701,"_95":19725,"_156":19725,"_187":370,"_191":19726,"_193":19724,"_92":19798,"_185":38,"_120":19799,"_160":19800,"_39":19731},{},[],{"_162":19730,"_164":701,"_165":166,"_90":108},"

You can find the regular delivery promises for Shipping via bol on this page.

",{"_330":19803},{"_27":19804,"_53":19805,"_119":19807,"_336":4661,"_338":339,"_340":19808},"Important: stick to the transfer moment",{"_55":19806},"cs3318301866607feb","

Always transfer the order at the indicated transfer moment in your dashboard. Even if this moment is (1 day) longer than you would expect.

",{"_39":19809,"_37":38},{"_27":118,"_42":118},{"_715":19811},{"_717":718,"_53":19812,"_721":118,"_722":19814},{"_55":19813},"cse8f15fdb3083de1f",[19815,19823,19831,19839],{"_852":19816},{"_854":19817,"_53":19818,"_858":19820,"_340":19821},"Extension of delivery promise",{"_55":19819},"csd9bcee636bab7194","

On some days or weeks during peak periods, the delivery promise may be extended by 1 or more days. This gives the carrier more room to deliver orders according to agreements, keeping the customer satisfied and fulfilling our promise to our partners. Please ensure you transfer the order at the indicated transfer moment in your dashboard.

",{"_39":19822,"_37":38},{"_27":118,"_42":118},{"_852":19824},{"_854":19825,"_53":19826,"_858":19828,"_340":19829},"Delivery promise on Friday Shipping via bol Standard PostNL drop off",{"_55":19827},"csfbcda6f5cc7efda6","

On Fridays, the delivery promise is set to 72 hours. Because letterbox parcels are not delivered on Mondays, the system automatically chooses a parcel label. This is an undesirable situation for partners who receive a letterbox parcel order on Friday. With a delivery promise for Tuesday, the partner will have access to a letterbox parcel label.

",{"_39":19830,"_37":38},{"_27":118,"_42":118},{"_852":19832},{"_854":19833,"_53":19834,"_858":19836,"_340":19837},"Transfer moment moved",{"_55":19835},"cs714df88d0699d5b7","

It may be that you have to drop off your parcels later than expected. To prevent peak busy periods and ensure smooth logistical flow, transfer moments are adjusted at certain times. Orders that you would normally transfer today, in this case, only need to be handed over to the carrier a day later. Always stick to the indicated transfer moment in your dashboard.

",{"_39":19838,"_37":38},{"_27":118,"_42":118},{"_852":19840},{"_854":19841,"_53":19842,"_858":19844,"_340":19845},"Different label assigned for Shipping via bol Complete",{"_55":19843},"csa3fc5037ed35a067","

With Shipping via bol Complete, you may be assigned a different label than expected. To prevent peak busy periods and ensure a smooth logistical flow, other labels are assigned in some cases. For example, orders from last night, which you would normally send with the DHL Same Day Delivery network, may now receive a label for the PostNL Next Day network. Conversely, orders from during the day, which you would normally send with the Ampere PostNL Next Day network, may now receive a label from the DHL Same Day Delivery network.

",{"_39":19846,"_37":38},{"_27":118,"_42":118},{"_27":19848,"_119":19849},"Current status","Read here the current status of Shipping via bol and find out if delivery times have been adjusted due to busyness, disruptions, or other circumstances.",[],[19852,19853,19854,19855,19856,19857,19858,19859],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"current-status-delivery-promises-shipping-via-bol","2026-03-23T13:20:59.121Z","/en/idp/current-status-delivery-promises-shipping-via-bol",{"_162":19864,"_164":12892,"_165":166,"_90":108},"2026-04-15T06:50:52.139Z",{"_55":19866},"cse98f365cc9228591",[],{"_102":19869,"_53":19944,"_169":19946},[19870],{"_105":240,"_55":19871,"_90":108,"_92":19872,"_94":38,"_88":368,"_95":19873,"_97":178,"_113":38,"_114":19874,"_246":19875,"_116":19926,"_208":118,"_120":19928,"_122":19929,"_27":19938,"_154":19939,"_156":19940,"_158":12892,"_39":19941,"_160":19942},"bltda9b706722d3c3c0",{},"2026-01-12T09:24:06.109Z","Are you working with the Retailer API and do you want to use the Shipping via bol service? You can find all information here.",[19876,19881,19900,19916],{"_324":19877},{"_27":118,"_53":19878,"_119":19880},{"_55":19879},"cs4de4d5040e783c8a","

Shipping via bol is made available via the Retailer API; you can find the information here. You can connect to this yourself. Are you working with an ecosystem partner? Then first check if your ecosystem partner has already integrated Shipping via bol.

",{"_11131":19882},{"_27":19883,"_53":19884,"_119":19886,"_181":19887},"Does Shipping via bol also work with my ecosystem partner's software/tool?",{"_55":19885},"cs28fff6dcd06a8d68","

Shipping via bol orders must be processed with Shipping via bol shipping labels. This requires changes in software. Many ecosystem partners are working to support Shipping via bol. In the overview below, you can see the status per ecosystem partner.

Please note: if you are working with multiple ecosystem partners and your order processing software is not directly linked to bol, then Shipping via bol unfortunately does not work yet.

",{"_181":19888,"_204":19899,"_4285":4286,"_7819":118},{"_55":19889,"_88":698,"_27":19890,"_195":699,"_97":5043,"_158":5043,"_95":19891,"_156":19891,"_187":4254,"_191":19892,"_193":19893,"_92":19894,"_185":38,"_120":19895,"_160":19896,"_39":19898},"blt83283929ca517b77","Pakket versturen via bol.png","2025-11-20T09:57:07.342Z","248281","Pakket_versturen_via_bol.png",{},[],{"_162":19897,"_164":701,"_165":166,"_90":108},"2026-01-12T10:07:23.138Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt83283929ca517b77/691ee5f39ffe1a60aeca5556/Pakket_versturen_via_bol.png","Route for sending via bol.",{"_359":19901},{"_27":19902,"_53":19903,"_119":19905,"_364":57,"_365":19906,"_382":118},"Find your ecosystem partner's software/tool",{"_55":19904},"csb8f8f9cab5e11689","

This overview only contains the majority of the relevant ecosystems.

There are also multiple possible routes. For example, you might only use MyParcel or Picqer without indicated source systems.

",{"_55":19907,"_88":698,"_195":699,"_27":19908,"_97":701,"_158":701,"_95":19909,"_156":19909,"_187":370,"_191":19910,"_193":19908,"_92":19911,"_185":38,"_120":19912,"_160":19913,"_39":19915},"bltaa995326604393e7","Tabel-partnerplatform-VVB_EN-2-2.xlsx","2026-01-12T10:06:26.418Z","18226",{},[],{"_162":19914,"_164":701,"_165":166,"_90":108},"2026-01-12T10:07:23.118Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltaa995326604393e7/6964c7a2fa80957372746cb8/Tabel-partnerplatform-VVB_EN-2-2.xlsx",{"_330":19917},{"_27":19918,"_53":19919,"_119":19921,"_336":349,"_338":5624,"_340":19922},"Not yet familiar with Automate via bol?",{"_55":19920},"csa66810bf23576823","

With Automate via bol, you create a connection between your own computer system and your bol seller account, so that you can manage your sales via bol from one place. Please keep in mind that data from your system overwrites the data in the seller account, and make sure your Shipping via bol orders are correctly in your own system.

",{"_39":19923,"_37":57},{"_27":19924,"_42":19925},"More information","https://partnerplatform.bol.com/en/need-help/automate/",{"_27":19927,"_119":118},"Automate and Shipping via bol",[],[19930,19931,19932,19933,19934,19935,19936,19937],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"retailer-api-shipping-via-bol","Automizing and Shipping via bol","2026-03-23T13:28:52.682Z","/en/idp/retailer-api-shipping-via-bol",{"_162":19943,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:28.376Z",{"_55":19945},"csdd27c24d3817dbef",[],{"_102":19948,"_53":20068,"_169":20070},[19949],{"_105":240,"_55":19950,"_90":108,"_92":19951,"_94":38,"_88":243,"_95":19952,"_97":178,"_113":38,"_114":19953,"_246":19954,"_116":20050,"_208":118,"_120":20052,"_122":20053,"_27":20063,"_154":20051,"_156":20064,"_158":701,"_39":20065,"_160":20066},"blt5dbfbeba81cb2f57",{},"2026-01-12T08:52:15.512Z","For a smooth delivery and satisfied customers, it is important that the item packaging dimensions are filled in correctly. Based on this, we determine how an item will be shipped. Read more here about pre-notifying dimensions.",[19955,19960,19966,19984,19992,19996],{"_324":19956},{"_27":118,"_53":19957,"_119":19959},{"_55":19958},"cs83e64c7f60f495ec","

Based on the item packaging dimensions (length, width, height) and weight, you can offer the best shipping options. The more accurate the dimensions, the better we can help the customer. We use these dimensions to determine:

Whether the parcel fits through the letterbox
Whether it can be delivered to a collection point
Which carrier and delivery option are possible

Research from bol shows that entering the correct dimensions can save a lot of time and increases the chance of positive reviews. For example, customer satisfaction is 23 percentage points higher for items with entered dimensions, and reliable handling by carriers also increases by 10 percentage points. Entering the correct dimensions therefore leads to better delivery performance and fewer customer questions!

",{"_324":19961},{"_27":19962,"_53":19963,"_119":19965},"Which dimensions are we talking about?",{"_55":19964},"cs5b0ae201aea679ca","

By dimensions, we mean the packaging of the item itself — for example, the LEGO box — and not the shipping packaging.

",{"_4593":19967},{"_4595":19968,"_53":19969,"_4598":118,"_4600":19971},"How do you enter the correct dimensions?",{"_55":19970},"cs0342b910f3cb3cc8",[19972,19978],{"_4603":19973,"_53":19974,"_4607":19976,"_4609":19977},"Open your seller account",{"_55":19975},"cs8974eadc0d95f1ba","

Select the item and go to the 'Content' tab

",[],{"_4603":19979,"_53":19980,"_4607":19982,"_4609":19983},"Scroll to ‘Optional’ and enter the dimensions and weight",{"_55":19981},"cs2bb06835e3937f89","

Always fill in all fields: length, width, height, and weight
Use centimeters and kilograms
If in doubt, measure the packaging. Do not enter estimates!
Check if the entry is correct before saving

",[],{"_330":19985},{"_27":19986,"_53":19987,"_119":19989,"_336":337,"_338":1196,"_340":19990},"Prevent inconvenience for your customer!",{"_55":19988},"cs7b4eeb132e9c3481","

If the item dimensions are not entered or are incorrect (for example, 1x1x1 mm or entered in millimeters instead of centimeters), we cannot make a good estimate of the delivery options. This can lead to the customer having to stay at home unnecessarily. For example: the parcel fits through the letterbox, but we have not communicated that in advance. As a result, the customer waits at home for a parcel delivery.

",{"_39":19991,"_37":38},{"_27":118,"_42":118},{"_315":19993},{"_317":718,"_53":19994,"_321":7376},{"_55":19995},"cs0e765128db65dc06",{"_715":19997},{"_717":718,"_53":19998,"_721":20000,"_722":20001},{"_55":19999},"cs611d802d08902ca8","

about pre-notifying dimensions

",[20002,20010,20018,20026,20034,20042],{"_852":20003},{"_854":20004,"_53":20005,"_858":20007,"_340":20008},"What happens if I don't enter any dimensions?",{"_55":20006},"csee3865d56ce3a232","

Then we only offer parcel delivery. The customer then needs to be at home and has fewer choices. This impacts customer satisfaction and conversion.

",{"_39":20009,"_37":38},{"_27":118,"_42":118},{"_852":20011},{"_854":20012,"_53":20013,"_858":20015,"_340":20016},"What happens if I accidentally enter incorrect dimensions?",{"_55":20014},"csbe3ed9e907e9a3f9","

Then we might make an incorrect estimate. This can lead to a failed delivery or a return shipment. Therefore, check your entry carefully.

",{"_39":20017,"_37":38},{"_27":118,"_42":118},{"_852":20019},{"_854":20020,"_53":20021,"_858":20023,"_340":20024},"Do I also need to enter the weight?",{"_55":20022},"cs4b07d5c761f64f8d","

Yes, the weight is just as important as the dimensions. We also use this to determine the shipping options.

",{"_39":20025,"_37":38},{"_27":118,"_42":118},{"_852":20027},{"_854":20028,"_53":20029,"_858":20031,"_340":20032},"What if my item has different packaging?",{"_55":20030},"cs1f3285247147a062","

Provide the dimensions of the packaging in which the specific item is shipped. If you have multiple variants, enter this per item or EAN.

",{"_39":20033,"_37":38},{"_27":118,"_42":118},{"_852":20035},{"_854":20036,"_53":20037,"_858":20039,"_340":20040},"Where can I enter the dimensions?",{"_55":20038},"csf8c3d771d536f5e2","

Via the Partnerplatform, under the ‘Content’ tab. Make sure you fill in all four fields: length, width, height, and weight.

",{"_39":20041,"_37":38},{"_27":118,"_42":118},{"_852":20043},{"_854":20044,"_53":20045,"_858":20047,"_340":20048},"I see that you apply stricter requirements than my carrier(s), why is that?",{"_55":20046},"cs3efa8bda3e7e50e3","

We apply stricter requirements than carriers because we take into account the extra space that the shipping box takes around the item. For example, for letterbox parcels, we use a maximum height of 3 cm, while carriers technically allow 3.2 cm.

",{"_39":20049,"_37":38},{"_27":118,"_42":118},{"_27":20051,"_119":118},"Pre-notifying dimensions",[],[20054,20055,20057,20058,20059,20060,20061,20062],{"_125":126,"_127":8971},{"_125":130,"_127":20056},"transactional",{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"pre-notifying-dimensions","2026-01-19T13:36:54.322Z","/en/idp/pre-notifying-dimensions",{"_162":20067,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.481Z",{"_55":20069},"cs4176bf6fd55ca67f",[],{"_102":20072,"_53":20140,"_169":20142},[20073],{"_105":240,"_55":20074,"_90":108,"_92":20075,"_94":38,"_88":2746,"_95":20076,"_97":178,"_113":38,"_114":20077,"_246":20078,"_116":20121,"_208":118,"_120":20124,"_122":20125,"_27":20134,"_154":20135,"_156":20136,"_158":12892,"_39":20137,"_160":20138},"blte82ca42bde60e9e6",{},"2026-01-12T15:17:38.494Z","Partners using Shipping via bol (PostNL or DHL) can set flexible working hours. This means you can specify until what time your shop is open for each working day.",[20079,20084,20091,20097,20116],{"_324":20080},{"_27":118,"_53":20081,"_119":20083},{"_55":20082},"cs917b5996494bbe0d","

Customers can place their Shipping via bol orders right up to the exact cut-off time. It's possible for an order to arrive up to 15 minutes after the cut-off time. Please note that these orders must still be delivered on the agreed day.

",{"_330":20085},{"_27":5064,"_53":20086,"_119":20088,"_336":4326,"_338":339,"_340":20089},{"_55":20087},"csc0ce0d32c34a7623","

Working hours differ from collection times. Ensure that orders are delivered on the agreed day and within the collection times to guarantee timely arrival.

",{"_39":20090,"_37":38},{"_27":118,"_42":118},{"_324":20092},{"_27":20093,"_53":20094,"_119":20096},"Adjust",{"_55":20095},"cs98e5581a636ca99a","

Go to the settings screen and click on 'Working days'. You can then specify your latest working time and until when your shop is open for each day.

",{"_7800":20098},{"_27":118,"_53":20099,"_119":118,"_181":20101},{"_55":20100},"csb040a1eb2dd46d58",[20102],{"_181":20103,"_53":20113,"_204":20115,"_7819":118},{"_55":20104,"_88":698,"_27":20105,"_195":699,"_97":5043,"_158":5043,"_95":20106,"_156":20106,"_187":4254,"_191":20107,"_193":20105,"_92":20108,"_185":38,"_120":20109,"_160":20110,"_39":20112},"blta536e260747f9766","VVB-instellingen.png","2025-11-20T10:12:09.577Z","79085",{},[],{"_162":20111,"_164":701,"_165":166,"_90":108},"2026-01-12T15:28:21.344Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta536e260747f9766/691ee979cc48d2c5d7a86a99/VVB-instellingen.png",{"_55":20114},"csbb047ac22805e588","Change your settings for Shipping via bol.",{"_324":20117},{"_27":118,"_53":20118,"_119":20120},{"_55":20119},"cs8d7e88f92682fe13","

Click the 'Check and save' button. You will see an overview with your chosen days and times. Select a start date for when the settings will take effect and save them. The adjustments will be active from the start date.

",{"_27":20122,"_119":20123},"Set flexible working hours Shipping via bol","Set flexible working hours for Shipping via bol. For each working day, specify until what time your shop is open. Read more here.",[],[20126,20127,20128,20129,20130,20131,20132,20133],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"flexibele-werktijden-instellen-vvb","Set flexible working hours","2026-03-23T13:31:09.346Z","/en/idp/flexibele-werktijden-instellen-vvb",{"_162":20139,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:28.351Z",{"_55":20141},"cs6591ed7d0aba6bfb",[],{"_102":20144,"_53":20189,"_169":20191},[20145],{"_105":240,"_55":20146,"_90":108,"_92":20147,"_94":38,"_88":184,"_95":20148,"_97":178,"_113":38,"_114":20149,"_246":20150,"_208":118,"_120":20172,"_122":20173,"_27":20182,"_154":20183,"_156":20184,"_158":178,"_39":20185,"_116":20186,"_160":20187},"blt273499022937ae35",{},"2026-01-29T11:18:48.742Z","You use Shipping via bol but still have to send parcels from your own website or other channels separately. That's quite annoying, as it costs you time and hassle every day. Ampère's Multi Channel Collection makes this easy. With Multi Channel Collection, Ampère takes all your parcels, whether they were sold via bol or not. All you have to do is label them and get them ready. It's efficient and competitively priced.",[20151,20157,20167],{"_324":20152},{"_27":20153,"_53":20154,"_119":20156},"The benefits of Ampère Multi Channel Collection",{"_55":20155},"cs4a7bdefb859e04b3","

One drop-off point for parcels from all your channels
Your parcels delivered within 24 hours in the Netherlands and Belgium
Delivery throughout Europe possible
Attractive rates

",{"_330":20158},{"_27":20159,"_53":20160,"_119":20162,"_336":12292,"_338":1196,"_340":20163},"Want to know more about Multi Channel Collection?",{"_55":20161},"cs7e03c65f0076bbda","

Read more and sign up on the Ampère website.

",{"_39":20164,"_37":57},{"_27":20165,"_42":20166},"Find out more","https://amperebezorgt.nl/mcc/",{"_324":20168},{"_27":118,"_119":20169,"_53":20170},"

Want to know more about the rates? View them here.

",{"_55":20171},"cs2aed2b783f81ff5d",[],[20174,20175,20176,20177,20178,20179,20180,20181],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"ampere-multi-channel-collection","Ampère's Multi Channel Collection","2026-03-23T13:35:07.356Z","/nl/idp/ampere-multi-channel-collectie",{"_119":118,"_27":118},{"_162":20188,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:52.037Z",{"_55":20190},"cs784920e9ccd8e648",[],{"_102":20193,"_53":20303,"_169":20305},[20194],{"_105":240,"_55":20195,"_90":108,"_92":20196,"_94":38,"_88":5125,"_95":20197,"_97":178,"_113":38,"_114":20198,"_246":20199,"_116":20285,"_120":20288,"_122":20289,"_27":20298,"_154":20286,"_156":20299,"_158":12892,"_39":20300,"_208":118,"_160":20301},"blt67ea417d4517c45b",{},"2026-01-27T14:14:19.157Z","New: Shipping via bol Complete with Sunday pickup",[20200,20205,20211,20229],{"_324":20201},{"_27":118,"_53":20202,"_119":20204},{"_55":20203},"csb95520eecfe0ba99","

We are now introducing Sunday collection – the chance to improve your delivery promise during the weekend and strengthen your competitive position. Read more below about how it works and what the benefits are for you.

From January 27, you can sign up for Sunday collection. You sign up for a start date two weeks in advance.
Orders placed until Sunday 12:00 PM will be picked up by Ampère on Sunday between 1:00 PM and 3:00 PM.
These orders will be delivered by PostNL on Monday. Please note: PostNL does not deliver letters on Monday. You can therefore only register shipments as parcels.
You will receive Ampère-PostNL labels for your weekend orders until Sunday 12:00 PM, at the same favorable rate you are used to.

",{"_324":20206},{"_27":20207,"_53":20208,"_119":20210},"The benefits of Sunday collection via bol",{"_55":20209},"csdfeeeed73f9cce66","

Win the buy box more often on Sundays.
You offer improved delivery quality by spreading the workload after the weekend.
By shipping your weekend orders on Sunday, you reduce the busyness at the beginning of the week.
Be strong during peak times with an extra shipping moment on Sunday.

",{"_4593":20212},{"_4595":20213,"_53":20214,"_4598":20216,"_4600":20217},"Getting started with Sunday collection",{"_55":20215},"cs3aa9305f08d145cb","

Please note that signing up for this service is only possible with Ampère-PostNL. This means that you must also use Ampère-PostNL during the week. If you currently use DHL pickups in the afternoon, please change your settings in your seller account beforehand. Please note: there are differences in terms and conditions between DHL and PostNL. Make sure you are aware of these.

",[20218,20223],{"_4603":16848,"_53":20219,"_4607":20221,"_4609":20222},{"_55":20220},"cs310c001d83cd2b73","

From January 27, it is possible to sign up in your seller account if you already use Shipping via bol Complete. You sign up for a start date two weeks in advance.

Are you not yet using Shipping via bol Complete but are interested in Sunday collection? Please contact Partnerservice.

",[],{"_4603":20224,"_53":20225,"_4607":20227,"_4609":20228},"Start!",{"_55":20226},"cs4b74ce05a94bb338","

You sign up for a start date two weeks in advance. This means that two weeks after signing up, you can use the pickup service on Sundays.

",[],{"_715":20230},{"_717":718,"_53":20231,"_721":20233,"_722":20234},{"_55":20232},"cs7db1d59f3b702f58","

about Shipping via bol Complete with Sunday collection

",[20235,20243,20250,20257,20264,20271,20278],{"_852":20236},{"_854":20237,"_53":20238,"_858":20240,"_340":20241},"What is Shipping via bol Complete with Sunday collection?",{"_55":20239},"cs6316cf7b9559a719","

We are adding a new service to our pickup service: the pickup of orders on Sundays for partners who use Shipping via bol Complete with pickup service. We want to give our partners the opportunity to improve their delivery promise, reduce the workload on Monday, and save on logistics costs.

",{"_39":20242,"_37":38},{"_27":118,"_42":118},{"_725":20244},{"_727":20245,"_53":20248},[20246],{"_55":20247,"_105":731},"blt932e538299478b14",{"_55":20249},"cs15c345b7bde2ca70",{"_725":20251},{"_727":20252,"_53":20255},[20253],{"_55":20254,"_105":731},"blt74f29a711adad18a",{"_55":20256},"cscf8f73687cbf86c8",{"_725":20258},{"_727":20259,"_53":20262},[20260],{"_55":20261,"_105":731},"bltbafb6ab00bc4807e",{"_55":20263},"cs8514a36fb0a9f083",{"_725":20265},{"_727":20266,"_53":20269},[20267],{"_55":20268,"_105":731},"blt2c3b61f8a6b689c2",{"_55":20270},"csa258c8bbb5b1b285",{"_725":20272},{"_727":20273,"_53":20276},[20274],{"_55":20275,"_105":731},"blt441f00607b2ddddc",{"_55":20277},"csfc3f54ea50539c91",{"_725":20279},{"_727":20280,"_53":20283},[20281],{"_55":20282,"_105":731},"bltce1e1baf1e20549e",{"_55":20284},"csb178c35e78192bc8",{"_27":20286,"_119":20287},"Sunday Collection","Shipping via bol Complete with Sunday collection: improve your delivery promise during the weekend and strengthen your competitive position.",[],[20290,20291,20292,20293,20294,20295,20296,20297],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"sunday-collection","2026-03-23T13:39:13.462Z","/nl/idp/zondagcollectie",{"_162":20302,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:52.060Z",{"_55":20304},"cs67c59442f88fe0ac",[],{"_102":20307,"_53":20417,"_169":20419},[20308],{"_105":240,"_55":20309,"_90":108,"_92":20310,"_94":38,"_88":1969,"_95":20311,"_97":178,"_113":38,"_114":20312,"_246":20313,"_116":20399,"_208":118,"_120":20402,"_122":20403,"_27":20412,"_154":20400,"_156":20413,"_158":12892,"_39":20414,"_160":20415},"bltd246cb141eaa78e5",{},"2026-01-15T07:46:00.509Z","Read all about the Shipping via bol drop-off points, Snel Bezorgd Points, and collection times.",[20314,20320,20326,20332,20338,20344,20350,20358,20362],{"_315":20315},{"_317":20316,"_53":20317,"_321":20319},"Regular drop-off points",{"_55":20318},"csed32e272c3918ae1","reguliere-inleverpunten",{"_324":20321},{"_27":20322,"_53":20323,"_119":20325},"Regular drop off points",{"_55":20324},"cs3b19e6c93047083b","

Orders received before your latest order time (3-6 PM) must be brought to a drop off point on the same day, before the collection time. At the collection time, the carrier picks up the dropped off parcels. Important: the collection time is often earlier than the closing time of the drop off point. Also ensure that the parcels have received a drop off scan before the collection time. The carrier then delivers the parcels to the customer 2 days after the order.

The collection time can vary per drop off point, per carrier, and per day of the week:

View PostNL drop off points
View DHL drop off points
Ampère for Shipping via bol Standard with drop off: open Monday to Friday from 9:00 AM to 6:00 PM, collection time 6:00 PM.

",{"_315":20327},{"_317":20328,"_53":20329,"_321":20331},"Snel Bezorgd Points",{"_55":20330},"csf5c55bea19c88901","snel-bezorgd-punten",{"_324":20333},{"_27":20334,"_53":20335,"_119":20337},"Snel Bezorgd Points: delivered tomorrow",{"_55":20336},"cs40f944a2a739c11c","

Ordered today, delivered tomorrow? This is possible with our Snel Bezorgd Points. Drop off orders received before your latest order time at a Snel Bezorgd Point before the collection time, and they will be delivered to your customer the next day. Orders at Snel Bezorgd Points must also have received a drop-off scan.

Advantages

Higher customer satisfaction due to 24-hour delivery
Increased chance of getting the buy box due to the fast delivery promise
More sales opportunities due to a stronger competitive position

How to get the advantages

For orders placed until late afternoon (3-6 PM), bring them to a Snel Bezorgd Point on the same day before the collection time.
Do this for 1 week, Monday through Friday, with at least 95% of your orders. Only then will the delivery promise be adjusted to 24 hours.
On the following Monday, we will evaluate whether 95% of your orders have been dropped off at the Snel Bezorgd Point.
If this is the case, we will send you an email, and your delivery promise will be adjusted starting from that Wednesday.

",{"_324":20339},{"_27":20340,"_53":20341,"_119":20343},"Where are the Snel Bezorgd Points?",{"_55":20342},"cscb8426b630ba00a3","

Snel Bezorgd Points can be found throughout the Netherlands. We are working on a nationwide network and continuously expanding the number of points. The Snel Bezorgd Network consists of all Ampère drop off points and PostNL Premium drop off points.

Ampère

Switch to Ampère in your seller account to use an Ampère Snel Bezorgd Point. The costs remain the same. Here's how it works:

Adjust your carrier in your seller account.
Fill in the requested information and choose the nearest Ampère point. View the Ampère Snel Bezorgd Points here.
Choose a desired start date and wait for email confirmation.
Check order time: ensure your latest order time is no later than 5:00 PM.
Report any changes to the fulfilment center.

PostNL

PostNL Snel Bezorgd Points are their Premium Point drop off points. You can find them via PostNL's business location finder:

Go to the PostNL location finder
Enter your location
Check 'PostNL Business Point'
Scroll down and check ‘Premium’ under ‘Service types’.

",{"_324":20345},{"_27":20346,"_53":20347,"_119":20349},"Shipping via bol Complete drop off points",{"_55":20348},"cs6cd70391bd1eccdd","

Want to know which drop off points you can use for your Shipping via bol Complete parcels? View Ampère's drop-off points here. You can identify the drop off points valid for Shipping via bol Complete with self drop off by the text 'Shipping via bol Complete' when you click on the point.

",{"_330":20351},{"_27":20352,"_53":20353,"_119":20355,"_336":4326,"_338":339,"_340":20356},"Be cautious with parcel lockers",{"_55":20354},"cs17de2cec9732baaf","

Do not drop off parcels at a parcel locker, but at a service point where an employee scans the parcel directly. With an incorrect scan, such as at a parcel locker, a parcel must first be picked up by PostNL or DHL. This means that even if you have dropped off your parcels on time, they may arrive late. Sometimes dropping off at a parcel locker goes well, but it is wiser to choose more certainty by having your parcels scanned directly at a service point.

",{"_39":20357,"_37":38},{"_27":118,"_42":118},{"_315":20359},{"_317":718,"_53":20360,"_321":7376},{"_55":20361},"cs031047da6154c48a",{"_715":20363},{"_717":718,"_53":20364,"_721":118,"_722":20366},{"_55":20365},"cs22f734cd341c08c8",[20367,20375,20383,20391],{"_852":20368},{"_854":20369,"_53":20370,"_858":20372,"_340":20373},"What about Saturday shipments?",{"_55":20371},"cs5a480c054acc8041","

PostNL:

You can drop off your parcels at a PostNL point with a Saturday collection time. These shipments are not included in the measurement for the delivery promise. Please note: sometimes a point is open on Saturday, but does not have a collection time. In that case, your parcels will not be picked up.

Ampère:

Unfortunately, the Ampère drop-off points are only open on weekdays. You can adjust your working days to match Ampère's or arrange your weekend sales via a separate retailer ID. Choose 'own shipping method' or Shipping via bol Standard and drop off Saturday parcels at a regular drop-off point with a Saturday collection time.

",{"_39":20374,"_37":38},{"_27":118,"_42":118},{"_852":20376},{"_854":20377,"_53":20378,"_858":20380,"_340":20381},"Can I use Snel Bezorgd via Ampère if my items are in a fulfilment center?",{"_55":20379},"cs80c46f2ce775d148","

If your fulfilment center becomes an Ampère Snel Bezorgd Point, you can use it. You will then need to change your carrier to Ampère. The fulfilment center will then hand over all your shipments to Ampère from the start date. You will then receive a 24-hour delivery promise for the shipments you send via bol and drop off yourself.

",{"_39":20382,"_37":38},{"_27":118,"_42":118},{"_852":20384},{"_854":20385,"_53":20386,"_858":20388,"_340":20389},"What about shipments to Belgium?",{"_55":20387},"cscee678e404758f95","

The delivery promise applies to shipments within the Netherlands and to Belgium.

",{"_39":20390,"_37":38},{"_27":118,"_42":118},{"_852":20392},{"_854":20393,"_53":20394,"_858":20396,"_340":20397},"I want to drop off at an Ampère Snel Bezorgd Point, but I don't see this option in my seller account?",{"_55":20395},"cs4bbad33a417fc61d","

This may be because you do not have the correct access rights. Please contact Partnerservice and indicate that you would like to receive the rights for Shipping via bol drop-off with Ampère.

",{"_39":20398,"_37":38},{"_27":118,"_42":118},{"_27":20400,"_119":20401},"Drop-off points and Snel Bezorgd Points","Read all about Shipping via bol drop-off points, Snel Bezorgd Points, and collection times to ship your parcels efficiently.",[],[20404,20405,20406,20407,20408,20409,20410,20411],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"drop-off-points-shipping-via-bol","2026-03-23T13:45:55.924Z","/en/idp/drop-off-points-shipping-via-bol",{"_162":20416,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.524Z",{"_55":20418},"csa117f3c895ccf574",[],{"_102":20421,"_169":20905,"_53":20906},[20422],{"_105":240,"_55":20423,"_88":110,"_90":108,"_92":20424,"_94":38,"_95":20425,"_97":178,"_113":38,"_114":20426,"_246":20427,"_116":20887,"_208":118,"_120":20889,"_122":20890,"_27":20899,"_154":20900,"_156":20901,"_158":12892,"_39":20902,"_160":20903},"blt8f914d44824012c6",{},"2026-01-27T10:16:57.294Z","With Shipping via bol, we take care of sending your packages. You can choose between Shipping via bol Standard and Shipping via bol Complete. Additionally, you can drop off the packages yourself or use the pickup service. Below you will find frequently asked questions about these services. Is your question not listed, but you still want a suitable answer? Contact Partnerservice and our experts will be happy to help you further. ",[20428,20434,20534,20540,20596,20602,20699,20705,20760,20766,20793,20799,20819,20825,20879],{"_315":20429},{"_317":20430,"_53":20431,"_321":20433},"Frequently asked questions (General)",{"_55":20432},"cs8025a9798fb93067","general-shipping-via-bol",{"_715":20435},{"_717":20436,"_53":20437,"_721":118,"_722":20439},"General questions about Shipping via bol",{"_55":20438},"cs3b03658fb2765d1f",[20440,20448,20455,20462,20469,20475,20482,20489,20496,20503,20511,20519,20526],{"_852":20441},{"_854":20442,"_53":20443,"_858":20445,"_340":20446},"Can I send part of my product range via Shipping via bol Standard and part via Shipping via bol Complete?",{"_55":20444},"cs3bf71e8d176b5af9","

It is not possible to send your product range via different Shipping via bol services. If you choose a specific variant, the corresponding transport conditions apply to all orders.

If, in addition to Shipping via bol, you also sell product range via Plaza Direct or Logistics via bol (non-Shipping via bol), you can continue to use your current carrier at your own agreed rate. Even if this concerns DHL or Ampère-DHL.

",{"_39":20447,"_37":38},{"_27":118,"_42":118},{"_725":20449},{"_727":20450,"_53":20453},[20451],{"_55":20452,"_105":731},"blt86a5b31311c86764",{"_55":20454},"csd702223fe19bb78c",{"_725":20456},{"_727":20457,"_53":20460},[20458],{"_55":20459,"_105":731},"blta6ff02641f4837b5",{"_55":20461},"cs963f8c11ac1d2d95",{"_725":20463},{"_727":20464,"_53":20467},[20465],{"_55":20466,"_105":731},"blt733fee74fff34f46",{"_55":20468},"csce47d349393341a1",{"_725":20470},{"_727":20471,"_53":20473},[20472],{"_55":18379,"_105":731},{"_55":20474},"cs15289f135e9cd0ad",{"_725":20476},{"_727":20477,"_53":20480},[20478],{"_55":20479,"_105":731},"blt4e4f62bda29bc8a9",{"_55":20481},"cs06b4981989053113",{"_725":20483},{"_727":20484,"_53":20487},[20485],{"_55":20486,"_105":731},"blt213e262171477113",{"_55":20488},"cs34ed55c79ab86de9",{"_725":20490},{"_727":20491,"_53":20494},[20492],{"_55":20493,"_105":731},"bltadec7cc59837d5a8",{"_55":20495},"csc02cbba5928fbd66",{"_725":20497},{"_727":20498,"_53":20501},[20499],{"_55":20500,"_105":731},"blt7135de747859acf9",{"_55":20502},"csa9fa0fe96337388e",{"_852":20504},{"_854":20505,"_53":20506,"_858":20508,"_340":20509},"Where can I go for questions and operational support?",{"_55":20507},"cs9bedda7811dbf6db","

We are available daily between 9:00 AM and 5:00 PM to help you further. Contact Partnerservice by calling 088 712 60 00, emailing zakelijkverkopen@bol.com or chatting via your seller account.

",{"_39":20510,"_37":38},{"_27":118,"_42":118},{"_852":20512},{"_854":20513,"_53":20514,"_858":20516,"_340":20517},"I have received surcharges for my Shipping via bol orders but I believe they are incorrect. What can I do?",{"_55":20515},"csf23e9c2faca421b5","

The surcharges for your Shipping via bol orders can be found on your invoice specification. If you do not agree with the surcharges applied, you can submit an objection within 30 days of receiving the invoice. More information and the objection form can be found on this page.

",{"_39":20518,"_37":38},{"_27":118,"_42":118},{"_725":20520},{"_727":20521,"_53":20524},[20522],{"_55":20523,"_105":731},"blt19c248ab3fe6479e",{"_55":20525},"cs6a3fc698f51fb6ee",{"_852":20527},{"_854":20528,"_53":20529,"_858":20531,"_340":20532},"My question is not listed here, where can I find more information about Shipping via bol? ",{"_55":20530},"cs25cad3c5eed8f28c","

On the Partnerplatform you will find a lot of information about Shipping via bol and our other services. Having trouble? Then contact Partnerservice, for example via chat in your seller account.

",{"_39":20533,"_37":38},{"_27":118,"_42":118},{"_315":20535},{"_317":20536,"_53":20537,"_321":20539},"Pickup service sign up and unsubscribe",{"_55":20538},"csab91252dc1282e74","pickup-service-sign-up-unsubscribe",{"_715":20541},{"_717":20542,"_53":20543,"_721":20545,"_722":20546},"Shipping via bol with pickup service",{"_55":20544},"cs6af844c9818da0d5","

",[20547,20554,20561,20568,20575,20582,20589],{"_725":20548},{"_727":20549,"_53":20552},[20550],{"_55":20551,"_105":731},"blte21f678b4d4e5815",{"_55":20553},"csecb858beee9013a5",{"_725":20555},{"_727":20556,"_53":20559},[20557],{"_55":20558,"_105":731},"blta4496d0945014f4e",{"_55":20560},"cs292e9a3f9b21889d",{"_725":20562},{"_727":20563,"_53":20566},[20564],{"_55":20565,"_105":731},"blt3c0ef29aa7ac8e72",{"_55":20567},"csa2b15930cc5b16ad",{"_725":20569},{"_727":20570,"_53":20573},[20571],{"_55":20572,"_105":731},"blt46dd66a6a1d89511",{"_55":20574},"cs9438496c27a79688",{"_725":20576},{"_727":20577,"_53":20580},[20578],{"_55":20579,"_105":731},"blte65a1d759201c69e",{"_55":20581},"cs13785423b541b306",{"_725":20583},{"_727":20584,"_53":20587},[20585],{"_55":20586,"_105":731},"bltb9fb42e1f620833f",{"_55":20588},"csd0a3e546978cd0ec",{"_725":20590},{"_727":20591,"_53":20594},[20592],{"_55":20593,"_105":731},"blt7f39b4e8763b9a8b",{"_55":20595},"cs9b018aaf430b1ab6",{"_315":20597},{"_317":20598,"_53":20599,"_321":20601},"Pickup service carriers",{"_55":20600},"cs6aa720160b287f06","pickup-service-carriers",{"_715":20603},{"_717":20542,"_53":20604,"_721":20606,"_722":20607},{"_55":20605},"cse5b27c25ea557f2f","

Carriers, pickup moments and delivery promises

",[20608,20615,20622,20629,20636,20643,20650,20657,20664,20671,20678,20685,20692],{"_725":20609},{"_727":20610,"_53":20613},[20611],{"_55":20612,"_105":731},"blt0bc0a26db793c214",{"_55":20614},"csd6cb7e27ca438ccc",{"_725":20616},{"_727":20617,"_53":20620},[20618],{"_55":20619,"_105":731},"blt21658abe22217c16",{"_55":20621},"cse385a718d06d68a0",{"_725":20623},{"_727":20624,"_53":20627},[20625],{"_55":20626,"_105":731},"blt3ca0730645f1e7ba",{"_55":20628},"csd5205ad3c887e377",{"_725":20630},{"_727":20631,"_53":20634},[20632],{"_55":20633,"_105":731},"bltf3f60adcde982657",{"_55":20635},"csd6b56d01a04c653d",{"_725":20637},{"_727":20638,"_53":20641},[20639],{"_55":20640,"_105":731},"blt587f25cf1641a92e",{"_55":20642},"cs6dd24fa0081068c1",{"_725":20644},{"_727":20645,"_53":20648},[20646],{"_55":20647,"_105":731},"blt26578d3f10399bd5",{"_55":20649},"cs2520759652f40349",{"_725":20651},{"_727":20652,"_53":20655},[20653],{"_55":20654,"_105":731},"blt961de45c848fa0fa",{"_55":20656},"cs3411b957e43625f8",{"_725":20658},{"_727":20659,"_53":20662},[20660],{"_55":20661,"_105":731},"blta78d16a138efe9b1",{"_55":20663},"cs4c9fb42dbe8df1af",{"_725":20665},{"_727":20666,"_53":20669},[20667],{"_55":20668,"_105":731},"blte0a0e0997e71c948",{"_55":20670},"csf283fc5ee5772352",{"_725":20672},{"_727":20673,"_53":20676},[20674],{"_55":20675,"_105":731},"bltb7e60bf1b2b882ed",{"_55":20677},"cs82b274f20f1da156",{"_725":20679},{"_727":20680,"_53":20683},[20681],{"_55":20682,"_105":731},"blt8447fa91312df922",{"_55":20684},"cs0c0983742007d45c",{"_725":20686},{"_727":20687,"_53":20690},[20688],{"_55":20689,"_105":731},"bltc172172d3252de5a",{"_55":20691},"csce90ff02cbd1daec",{"_725":20693},{"_727":20694,"_53":20697},[20695],{"_55":20696,"_105":731},"blt300fa297d729fd5f",{"_55":20698},"csdef197730d4d261e",{"_315":20700},{"_317":20701,"_53":20702,"_321":20704},"Pickup service practical",{"_55":20703},"cs7bfcfc7fa3dd1fd7","pickup-service-practical",{"_715":20706},{"_717":20542,"_53":20707,"_721":20709,"_722":20710},{"_55":20708},"cs11908741d2e05b09","

Practical matters

",[20711,20718,20725,20732,20739,20746,20753],{"_725":20712},{"_727":20713,"_53":20716},[20714],{"_55":20715,"_105":731},"blt3048794b0db5064a",{"_55":20717},"cs1a48f0ee85813748",{"_725":20719},{"_727":20720,"_53":20723},[20721],{"_55":20722,"_105":731},"bltb027a19ae92ba075",{"_55":20724},"cs86e331cf885c9f71",{"_725":20726},{"_727":20727,"_53":20730},[20728],{"_55":20729,"_105":731},"blt50abf1325ad9159f",{"_55":20731},"cs27c84d4e206cb68b",{"_725":20733},{"_727":20734,"_53":20737},[20735],{"_55":20736,"_105":731},"blt0c8479133709054e",{"_55":20738},"csec9c25fdb8db5e24",{"_725":20740},{"_727":20741,"_53":20744},[20742],{"_55":20743,"_105":731},"bltbc2a2cbf1d64f37a",{"_55":20745},"csb2211007ef3377b0",{"_725":20747},{"_727":20748,"_53":20751},[20749],{"_55":20750,"_105":731},"blt77bf34cf294f05c8",{"_55":20752},"cs2213864ece904bd8",{"_725":20754},{"_727":20755,"_53":20758},[20756],{"_55":20757,"_105":731},"bltc06315366c4c9c6b",{"_55":20759},"cs2db14806a3ca1d16",{"_315":20761},{"_317":20762,"_53":20763,"_321":20765},"Drop off (Sign up and unsubscribe)",{"_55":20764},"cs71494773311d790b","drop-off-sign-up-unsubscribe",{"_715":20767},{"_717":20768,"_53":20769,"_721":20545,"_722":20771},"Shipping via bol with self-drop off",{"_55":20770},"cs71eac19adac52a8d",[20772,20779,20786],{"_725":20773},{"_727":20774,"_53":20777},[20775],{"_55":20776,"_105":731},"blt44deee6484ccf42f",{"_55":20778},"cs455fdba5dd13ca2a",{"_725":20780},{"_727":20781,"_53":20784},[20782],{"_55":20783,"_105":731},"blteddecd127c50e3f9",{"_55":20785},"cs5287a9f864c35fbc",{"_725":20787},{"_727":20788,"_53":20791},[20789],{"_55":20790,"_105":731},"blt0230455c7a8432ff",{"_55":20792},"cs423828f0cfaa6cd5",{"_315":20794},{"_317":20795,"_53":20796,"_321":20798},"Drop off collection times",{"_55":20797},"cs55138d4777056b8b","drop-off-collection-times",{"_715":20800},{"_717":20768,"_53":20801,"_721":20803,"_722":20804},{"_55":20802},"cs5b7ae99fa5040352","

Collection times and delivery promises

",[20805,20812],{"_725":20806},{"_727":20807,"_53":20810},[20808],{"_55":20809,"_105":731},"blt011dc635dbb9f740",{"_55":20811},"cs2b031a13128dcb67",{"_725":20813},{"_727":20814,"_53":20817},[20815],{"_55":20816,"_105":731},"blt5c1b997b090472be",{"_55":20818},"cs93264c556c0d26e1",{"_315":20820},{"_317":20821,"_53":20822,"_321":20824},"Drop off practical",{"_55":20823},"cse172841f4ca1bc80","drop-off-practical",{"_715":20826},{"_717":20768,"_53":20827,"_721":20709,"_722":20829},{"_55":20828},"cs6544567c869a67ea",[20830,20837,20844,20851,20858,20865,20872],{"_725":20831},{"_727":20832,"_53":20835},[20833],{"_55":20834,"_105":731},"bltbf2feb5b170ea683",{"_55":20836},"csed597af17e110741",{"_725":20838},{"_727":20839,"_53":20842},[20840],{"_55":20841,"_105":731},"blt7144191c35c54526",{"_55":20843},"cseefce6a062488d00",{"_725":20845},{"_727":20846,"_53":20849},[20847],{"_55":20848,"_105":731},"blt93f7d64eed73c948",{"_55":20850},"cs85669c19cc652b56",{"_725":20852},{"_727":20853,"_53":20856},[20854],{"_55":20855,"_105":731},"blt0d4236c8ba836ea8",{"_55":20857},"cs68ed1c82ff9317ed",{"_725":20859},{"_727":20860,"_53":20863},[20861],{"_55":20862,"_105":731},"blt2343691a178a7617",{"_55":20864},"cs702ef639538d3e13",{"_725":20866},{"_727":20867,"_53":20870},[20868],{"_55":20869,"_105":731},"blt5f85fd152e0e7af5",{"_55":20871},"cs34696ae303a6fbe7",{"_725":20873},{"_727":20874,"_53":20877},[20875],{"_55":20876,"_105":731},"bltc7de3a978e7bc071",{"_55":20878},"cs2510f21d0501c0c7",{"_330":20880},{"_27":20881,"_53":20882,"_119":20884,"_336":349,"_338":339,"_340":20885},"Sign up!",{"_55":20883},"csda67433123417f28","

Interested? Then click the button below and log in with your seller account details.

",{"_39":20886,"_37":38},{"_27":16848,"_42":19312},{"_27":20888,"_119":118},"Frequently asked questions Shipping via bol",[],[20891,20892,20893,20894,20895,20896,20897,20898],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"veelgestelde-vragen-vvb","Frequently asked questions about Shipping via bol","2026-04-13T07:18:16.234Z","/en/idp/veelgestelde-vragen-vvb",{"_162":20904,"_164":12892,"_165":166,"_90":108},"2026-04-13T07:18:20.577Z",[],{"_55":20907},"cs8b6ce62c5936f920",[],"2025-12-05T09:47:31.260Z","2026-03-30T11:20:01.482Z",{},{"_162":20913,"_164":98,"_165":166,"_90":108},"2026-03-30T15:14:32.403Z",{"_105":232,"_55":20915,"_27":20916,"_102":20917,"_169":21194,"_120":21412,"_90":91,"_97":98,"_158":98,"_95":21413,"_156":21414,"_92":21415,"_88":5125,"_94":38,"_160":21416},"bltb709665d7cff13ad","Voorwaarden & tarieven - vvb",[20918],{"_105":240,"_55":20919,"_90":108,"_92":20920,"_94":38,"_88":20921,"_95":20922,"_97":178,"_113":38,"_114":20923,"_246":20924,"_116":21176,"_208":21177,"_120":21178,"_122":21179,"_27":21188,"_154":21189,"_156":21190,"_158":12892,"_39":21191,"_160":21192},"blt9d7ebd3ebc7c2a4c",{},13,"2026-01-27T09:18:34.715Z","The more parcels you send, the more affordable Shipping via bol becomes for you. This applies to both Shipping via bol Standard and Shipping via bol Complete.",[20925,20931,20958,20964,20969,20985,20991,21010,21015,21021,21038,21048,21054,21102,21107,21113,21128,21136,21141,21146,21161,21170],{"_324":20926},{"_27":20927,"_53":20928,"_119":20930},"Sell more, pay less!",{"_55":20929},"csef6fdaaba0c4f24d","

Because we operate on a large scale, you can benefit from competitive basic rates. In addition, the price structure of Shipping via bol, with its 7 price tiers, offers you extra benefits if you send more parcels. We also offer a very competitive rate for smaller quantities.

",{"_4238":20932},{"_27":20933,"_53":20934,"_119":118,"_4242":57,"_4238":20936,"_4243":20947,"_4247":118,"_4248":38,"_4249":20948},"Our colleague Robert tells you all about the price tiers",{"_55":20935},"cs0d05c66bf632285f",{"_55":20937,"_88":698,"_195":19206,"_27":20938,"_97":701,"_158":701,"_95":20939,"_156":20940,"_187":15738,"_191":20941,"_193":20938,"_92":20942,"_185":38,"_120":20943,"_160":20944,"_39":20946},"bltab8424b60e2ad56d","bol_-_voordeeltreden_-_final_b_nld-1080p.mp4","2025-12-10T16:57:47.474Z","2026-02-19T08:28:06.674Z","76986969",{},[],{"_162":20945,"_164":12892,"_165":166,"_90":108},"2026-03-23T14:16:30.015Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltab8424b60e2ad56d/6939a68bc3a7b2313c4ce9d9/bol_-_voordeeltreden_-_final_b_nld-1080p.mp4",{"_27":118,"_42":118},{"_55":20949,"_88":698,"_195":19188,"_27":20950,"_97":98,"_158":98,"_95":20951,"_156":20951,"_187":4254,"_191":20952,"_193":20950,"_92":20953,"_185":38,"_120":20954,"_160":20955,"_39":20957},"bltc5452cc702aa8102","image-2-e1752047666663.png","2026-01-27T12:58:27.722Z","515059",{},[],{"_162":20956,"_164":98,"_165":166,"_90":108},"2026-01-28T14:14:57.856Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc5452cc702aa8102/6978b673607d80f695013036/image-2-e1752047666663.png",{"_315":20959},{"_317":20960,"_53":20961,"_321":20963},"Shipping via bol Rates",{"_55":20962},"csf8524e7c90efac27","shipping-via-bol-rates",{"_324":20965},{"_27":20960,"_53":20966,"_119":20968},{"_55":20967},"cs14543fd05725aea7","

The more parcels you send, the more affordable Shipping via bol becomes for you. This applies to both Shipping via bol Standard and Shipping via bol Complete.

",{"_359":20970},{"_27":20960,"_53":20971,"_119":118,"_364":57,"_365":20973,"_382":20984},{"_55":20972},"cs6576eb7653de256c",{"_55":20974,"_88":698,"_27":20975,"_195":19206,"_97":5043,"_158":5043,"_95":20976,"_156":20977,"_187":370,"_191":20978,"_193":20975,"_92":20979,"_185":38,"_120":20980,"_160":20981,"_39":20983},"blte82154b05f60e6b0","2-Vvb-tarieven-voordeeltreden-algemeen.xlsx","2025-12-17T17:04:40.387Z","2026-01-02T10:03:14.612Z","16117",{},[],{"_162":20982,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.084Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte82154b05f60e6b0/6942e2a89c11dd16307b37af/2-Vvb-tarieven-voordeeltreden-algemeen.xlsx","

All rates are exclusive of VAT.

",{"_324":20986},{"_27":20987,"_53":20988,"_119":20990},"How we determine your price tier",{"_55":20989},"csa07fa566bd726dc5","

Below you can see how we determine your price tier.

",{"_7800":20992},{"_27":118,"_53":20993,"_119":118,"_181":20995},{"_55":20994},"csf53c10268270a21c",[20996],{"_181":20997,"_53":21007,"_204":21009,"_7819":118},{"_55":20998,"_88":698,"_27":20999,"_195":19206,"_97":12892,"_158":12892,"_95":21000,"_156":21000,"_187":188,"_191":21001,"_193":20999,"_92":21002,"_185":38,"_120":21003,"_160":21004,"_39":21006},"blt02283ce4d2da693d","VVB_Beslisboom_ENG_v2.jpg","2026-03-23T14:04:56.121Z","120059",{},[],{"_162":21005,"_164":12892,"_165":166,"_90":108},"2026-03-23T14:16:30.151Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt02283ce4d2da693d/69c1488865cb686e0a5493d4/VVB_Beslisboom_ENG_v2.jpg",{"_55":21008},"cs807bb8658d699474","Shipping via bol price tier decision tree",{"_324":21011},{"_27":118,"_53":21012,"_119":21014},{"_55":21013},"cscc806f8e368d748b","

Click here to view a larger version.

The number of parcels you send determines your price tier. On the 15th of the month, before each new quarter (March 15, June 15, September 15, and December 15), we check the shipping data from the last 52 fully completed weeks. A week starts on Monday and ends on Sunday.
Based on the shipping data, we will assign you to one of the 7 price tiers for the following month. This ensures that your rate aligns as closely as possible with your actual volume.
Do you have multiple seller accounts under one Chamber of Commerce number? Then we add up the shipments from each seller account to make the calculation.

",{"_315":21016},{"_317":21017,"_53":21018,"_321":21020},"Collection rates",{"_55":21019},"cs60f7bc6e1d4806e0","collection-rates",{"_359":21022},{"_27":21023,"_53":21024,"_119":21026,"_364":57,"_365":21027,"_382":21037},"Collection rates Shipping via bol",{"_55":21025},"cs38ca4d5dba4f7c6c","

The following rates apply to the Shipping via bol collection service:

",{"_55":21028,"_88":698,"_27":21029,"_195":699,"_97":5043,"_158":5043,"_95":21030,"_156":21030,"_187":370,"_191":21031,"_193":21029,"_92":21032,"_185":38,"_120":21033,"_160":21034,"_39":21036},"blt2702e68148f329a4","Vvb-tarieven-collectie-1.xlsx","2025-12-17T17:11:35.635Z","15855",{},[],{"_162":21035,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.070Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2702e68148f329a4/6942e447ba83ca6a11701e50/Vvb-tarieven-collectie-1.xlsx","

All rates are exclusive of VAT.

*This surcharge does not apply to letterbox parcels NL-NL

** Pick-up costs per pick-up moment, are determined based on the average weekly volume.

",{"_330":21039},{"_27":21040,"_53":21041,"_119":21043,"_336":12292,"_338":5624,"_340":21044},"Ship all your parcels via bol?",{"_55":21042},"csd6cb28d057589b3a","

Send shipments from your other sales channels with Ampère's Multi Channel Collection.

",{"_39":21045,"_37":38},{"_27":21046,"_42":21047},"View the rates for the Multi Channel Collection","/nl/idp/tarieven-multi-channel-collectie",{"_315":21049},{"_317":21050,"_53":21051,"_321":21053},"Rates per price tier",{"_55":21052},"csb53692ce26fa8e1a","rates-per-price-tier",{"_4593":21055},{"_4595":21050,"_53":21056,"_4598":21058,"_4600":21059},{"_55":21057},"cs2c75f8a1924c4a97","

The price tier determines the rate you pay for Shipping via bol. Via the links below, you can find the rates that match your price tier.

",[21060,21066,21072,21078,21084,21090,21096],{"_4603":21061,"_53":21062,"_4607":21064,"_4609":21065},"0 to 4,999 shipments per year",{"_55":21063},"csa822233d8cb024b5","

The rates for advantage tier 1

",[],{"_4603":21067,"_53":21068,"_4607":21070,"_4609":21071},"5,000 to 14,999 shipments per year",{"_55":21069},"cs8c89433d627997e4","

The rates for advantage tier 2

",[],{"_4603":21073,"_53":21074,"_4607":21076,"_4609":21077},"15,000 to 24,999 shipments per year",{"_55":21075},"cs884540e0088c5410","

The rates for advantage tier 3

",[],{"_4603":21079,"_53":21080,"_4607":21082,"_4609":21083},"25,000 to 34,999 shipments per year",{"_55":21081},"csaf219bf289119319","

The rates for advantage tier 4

",[],{"_4603":21085,"_53":21086,"_4607":21088,"_4609":21089},"35,000 to 49,999 shipments per year",{"_55":21087},"cs8770786a11fefe18","

The rates for advantage tier 5

",[],{"_4603":21091,"_53":21092,"_4607":21094,"_4609":21095},"50,000 to 74,999 shipments per year",{"_55":21093},"cs588e32be44118e77","

The rates for advantage tier 6

",[],{"_4603":21097,"_53":21098,"_4607":21100,"_4609":21101},"75,000+ shipments per year",{"_55":21099},"cs339dcfac90aa6e1d","

The rates for advantage tier 7

",[],{"_315":21103},{"_317":21104,"_53":21105,"_321":19327},"Shipping via bol Standard",{"_55":21106},"cs56106bc1bcf0227e",{"_324":21108},{"_27":21109,"_53":21110,"_119":21112},"Choose Shipping via bol Standard or Shipping via bol Complete",{"_55":21111},"cs0e62b55402f70cf6","

With Shipping via bol, you benefit from the economies of scale we create together, and thus from attractive rates. Within Shipping via bol, you can choose between Shipping via bol Standard and Shipping via bol Complete. Below you can read what the different options entail.

Shipping via bol Standard

With Shipping via bol Standard, you drop off your parcels at a drop off point yourself, or have them picked up. Shipping via bol Standard is carried out by DHL or the Ampère-PostNL partnership. You can see in your seller account which carrier(s) you can use.

",{"_359":21114},{"_27":21115,"_53":21116,"_119":118,"_364":57,"_365":21118,"_382":20984},"Shipping via bol Standard dimensions",{"_55":21117},"cs20c1346f94c25802",{"_55":21119,"_88":698,"_27":21120,"_195":19206,"_97":12892,"_158":12892,"_95":21121,"_156":21121,"_187":370,"_191":21122,"_193":21120,"_92":21123,"_185":38,"_120":21124,"_160":21125,"_39":21127},"bltb1da32681a1dab82","EN-Vvb-Standaard-Afmetingen-2026-2-2.xlsx","2026-03-23T14:11:18.356Z","11201",{},[],{"_162":21126,"_164":12892,"_165":166,"_90":108},"2026-03-23T14:16:30.223Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb1da32681a1dab82/69c14a06e1907ded148f0da0/EN-Vvb-Standaard-Afmetingen-2026-2-2.xlsx",{"_330":21129},{"_27":21130,"_53":21131,"_119":21133,"_336":4661,"_338":339,"_340":21134},"No extra shipping labels available",{"_55":21132},"csed7af60e4709b388","

Does a customer's order contain multiple items that don't fit in one parcel? Unfortunately, it is currently not possible to purchase an extra shipping label with Shipping via bol. We are trying to resolve this as soon as possible. Until then, we recommend purchasing an extra shipping label yourself, at your own expense, to have this order delivered to the customer.

",{"_39":21135,"_37":38},{"_27":118,"_42":118},{"_315":21137},{"_317":21138,"_53":21139,"_321":19507},"Shipping via bol Complete",{"_55":21140},"cs23760ecd10a203ef",{"_324":21142},{"_27":21138,"_53":21143,"_119":21145},{"_55":21144},"cse418c91beedaeb29","

With Shipping via bol Complete, we pick up all your parcels from you.

Orders up to 3:00 PM: DHL or Ampère-PostNL, picked up the same day
Orders between 3:00 PM and 5:00 PM: Ampère-PostNL, picked up the same day
Orders between 3:00 PM and 11:59 PM: Ampère-PostNL, picked up the next morning and delivered the same day by carrier Ampère.

You can see in your seller account which carrier(s) you can use.

Shipping via bol Complete with self drop off

Enjoy the benefits of Shipping via bol Complete, without paying pick up costs? With Shipping via bol Complete with self drop off, you can drop off your parcels at a number of fulfilment partners that are Ampère drop off points. View the available locations here.

",{"_359":21147},{"_27":21148,"_53":21149,"_119":118,"_364":57,"_365":21151,"_382":20984},"Shipping via bol Complete dimensions",{"_55":21150},"cs2f3b1a2282805e50",{"_55":21152,"_88":698,"_27":21153,"_195":19206,"_97":12892,"_158":12892,"_95":21154,"_156":21154,"_187":370,"_191":21155,"_193":21153,"_92":21156,"_185":38,"_120":21157,"_160":21158,"_39":21160},"blt95b88caebb6adfdf","EN-Vvb-Compleet-afmetingen_2026-2.xlsx","2026-03-23T14:16:04.910Z","11280",{},[],{"_162":21159,"_164":12892,"_165":166,"_90":108},"2026-03-23T14:16:30.134Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt95b88caebb6adfdf/69c14b2414f27996728ba26c/EN-Vvb-Compleet-afmetingen_2026-2.xlsx",{"_330":21162},{"_27":21163,"_53":21164,"_119":21166,"_336":4661,"_338":1196,"_340":21167},"Avoid unnecessary surcharges!",{"_55":21165},"csba6f28baab71e518","

Check the packaging dimensions and ensure that your parcels meet the dimensions and conditions. If this is not the case, our system will not assign the correct label, and carriers will pass on the surcharges to you.

",{"_39":21168,"_37":38},{"_27":19924,"_42":21169},"/nl/ledp/verzenden-via-bol",{"_324":21171},{"_27":21172,"_53":21173,"_119":21175},"Good to know:",{"_55":21174},"csfe4f16ce09d11430","

All rates on this page are exclusive of VAT.
The labels you create via Shipping via bol are not insured, but there is a 75% reimbursement for lost shipments.
Shipping via bol with pick-up service is a weekly subscription where your parcels are picked up standard from Monday to Friday (excluding public holidays). Do you not need a pick-up appointment, for example, because no orders have been placed? The appointment will still be charged.

",{"_119":118,"_27":118},"Everything about conditions, rates, and surcharges for Shipping via bol",[],[21180,21181,21182,21183,21184,21185,21186,21187],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"conditions-and-rates-shipping-via-bol","Conditions & rates","2026-03-23T14:18:05.988Z","/en/idp/conditions-and-rates-shipping-via-bol",{"_162":21193,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:37.671Z",[21195,21353],{"_102":21196,"_53":21350,"_169":21352},[21197],{"_105":240,"_55":21198,"_90":108,"_88":110,"_92":21199,"_94":38,"_95":21200,"_97":178,"_113":38,"_114":21201,"_246":21202,"_116":21333,"_208":118,"_120":21334,"_122":21335,"_27":21344,"_154":21345,"_156":21346,"_158":200,"_39":21347,"_160":21348},"bltcca4e06f25af05b5",{},"2026-01-27T09:19:43.025Z","Read everything you need to know about Shipping via bol surcharges on this page.",[21203,21208,21224,21230,21235,21250,21280],{"_324":21204},{"_27":118,"_53":21205,"_119":21207},{"_55":21206},"cs0f128c8637f7e033","

The carriers for Shipping via bol charge surcharges that are passed on to you if packages do not meet the dimensions and conditions. These costs will automatically appear on your invoice. You will find them under 'Logistical costs', specified as 'Shipping via bol surcharge'.

Below the table, you will find an explanation of each surcharge per carrier. These surcharges apply to all Shipping via bol services.

Shipments that must be processed manually (for example, because they do not meet the permitted specifications) negatively affect the reliability of our service. Please check your shipments against the delivery requirements to avoid surcharges.

",{"_359":21209},{"_27":21210,"_53":21211,"_119":118,"_364":38,"_365":21213,"_382":118},"Shipping via bol Surcharges",{"_55":21212},"cs4548947bdcebccb0",{"_55":21214,"_88":698,"_27":21215,"_195":19206,"_97":200,"_158":200,"_95":21216,"_156":21216,"_187":370,"_191":21217,"_193":21218,"_92":21219,"_185":38,"_120":21220,"_160":21221,"_39":21223},"bltdbc10a683a14d384","Vvb-toeslagen-2026-2 ENG.xlsx","2026-02-16T18:51:50.846Z","10217","Vvb-toeslagen-2026-2_ENG.xlsx",{},[],{"_162":21222,"_164":200,"_165":166,"_90":108},"2026-02-16T18:53:36.301Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltdbc10a683a14d384/69936746cbe7c60008821358/Vvb-toeslagen-2026-2_ENG.xlsx",{"_324":21225},{"_27":21226,"_53":21227,"_119":21229},"Disputing surcharges",{"_55":21228},"csa82f930646e2a04a","

Do you want to dispute surcharges you have received? You can do so within 30 days of receiving the invoice. If you wish to dispute them, please fill out the 'Dispute Shipping via bol Surcharge' form. You can find this in the Finances tab in your seller account.

",{"_324":21231},{"_27":118,"_53":21232,"_119":21234},{"_55":21233},"csd85f6124798a6247","Please note: bol has agreements with PostNL. Therefore, the guidelines below differ from those that apply when you ship via PostNL yourself. ",{"_715":21236},{"_717":21237,"_53":21238,"_721":21240,"_722":21241},"Explanation of surcharge reason",{"_55":21239},"cs9fec2a740a1916c0","

PostNL letterbox packages

",[21242],{"_852":21243},{"_854":21244,"_53":21245,"_858":21247,"_340":21248},"1. PostNL letterbox package outside specifications",{"_55":21246},"csa1f463ee3a0814f7","The letterbox package must not be larger than 38 x 26 x 3.2 cm and must not weigh more than 2 kilos.",{"_39":21249,"_37":38},{"_27":118,"_42":118},{"_715":21251},{"_717":21237,"_53":21252,"_721":21254,"_722":21255},{"_55":21253},"cs345194fa23307659","

PostNL

",[21256,21264,21272],{"_852":21257},{"_854":21258,"_53":21259,"_858":21261,"_340":21262},"1. Manual processing",{"_55":21260},"cs310a55060925d565","

Package size:\n
Packages larger than 100 x 70 x 58 cm, with a diagonal of the largest surface greater than 110 cm, and packages smaller than 10 x 10 x 1 cm

Package contents:

Glassware, including wine bottles (if not packed in machine-compatible packaging)
Flowers
Laboratory samples, X-rays
Contents are not fixed in the packaging (slide back and forth)

Markings on the package:\n

‘Fragile’
‘Handle with care’

Package shape:\n
All tubes and other packaging shapes where the label cannot be processed horizontally. If a tube has the following shapes, the surcharge applies:

Round (even if you use square caps that prevent the tube from rolling)
Triangle
Square caps on a round tube

Addressing on the package:\n
Address and barcode not on the largest side

Label on the package:\n
Manual processing also applies to incorrectly affixed labels, such as when the label is folded around the edges.

Package packaging:\n
Wood, metal, styrofoam, sealed packages, and foils that make the packaging rough or smooth (e.g., bubble wrap)

",{"_39":21263,"_37":38},{"_27":118,"_42":118},{"_852":21265},{"_854":21266,"_53":21267,"_858":21269,"_340":21270},"2. Surcharge for packages >23kg",{"_55":21268},"csfc3f7477c58b2e84","The package weight is heavier than 23 kg and not heavier than 31.5 kg.",{"_39":21271,"_37":38},{"_27":118,"_42":118},{"_852":21273},{"_854":21274,"_53":21275,"_858":21277,"_340":21278},"3. Exceeding maximum package dimensions",{"_55":21276},"cs1d1f6a82d208efc6","The package is larger than 175 x 78 x 58 cm or heavier than 31.5 kg.",{"_39":21279,"_37":38},{"_27":118,"_42":118},{"_715":21281},{"_717":21237,"_53":21282,"_721":21284,"_722":21285},{"_55":21283},"cs4d0e9def499d3750","

DHL

",[21286,21293,21301,21309,21317,21325],{"_852":21287},{"_854":21258,"_53":21288,"_858":21290,"_340":21291},{"_55":21289},"cs532550d74fc85bb7","

The package cannot be sorted automatically. Some examples are:

Package contents:

Glassware, including wine bottles (if not packed in machine-compatible packaging)
Flowers
Laboratory samples, X-rays
Contents are not fixed in the packaging (slide back and forth)

Markings on the package:

‘Fragile’
‘Handle with care’

Package shape:

All tubes and other packaging shapes where the label cannot be processed horizontally. If a tube has the following shapes, the surcharge applies:

Round (even if you use square caps that prevent the tube from rolling)
Triangle
Square caps on a round tube

Addressing on the package:

Address and barcode not on the largest side

Package packaging:

Wood, metal, styrofoam, sealed packages, and foils that make the packaging rough or smooth (e.g., bubble wrap)

",{"_39":21292,"_37":38},{"_27":118,"_42":118},{"_852":21294},{"_854":21295,"_53":21296,"_858":21298,"_340":21299},"2. Unreadable address label",{"_55":21297},"cs5acfa4b5342d27c4","The address label is not clearly legible.",{"_39":21300,"_37":38},{"_27":118,"_42":118},{"_852":21302},{"_854":21303,"_53":21304,"_858":21306,"_340":21307},"3. Heavier than 23kg",{"_55":21305},"cs1fe504f965ba8fa7","The package weight is greater than 23 kg and not greater than 31.5 kg.",{"_39":21308,"_37":38},{"_27":118,"_42":118},{"_852":21310},{"_854":21311,"_53":21312,"_858":21314,"_340":21315},"4. Outside specifications",{"_55":21313},"csbf321c96130fed6f","The package is larger than 120 x 60 x 60 cm and not larger than 240 x 120 x 80 cm and not greater than 432 liters.",{"_39":21316,"_37":38},{"_27":118,"_42":118},{"_852":21318},{"_854":21319,"_53":21320,"_858":21322,"_340":21323},"5. Overly long package",{"_55":21321},"csa923204d4af58e56","A package where a maximum of one side is between 180cm and 240cm long. Max volume: 432L, max weight: 31.5 kg.",{"_39":21324,"_37":38},{"_27":118,"_42":118},{"_852":21326},{"_854":21327,"_53":21328,"_858":21330,"_340":21331},"6. Return to sender: overweight/oversized package",{"_55":21329},"cs6b6b55eb1bfdf025","The package is heavier than 31.5 kg or larger than 240 x 120 x 80 cm or 432 liters. Therefore, the package will be returned.",{"_39":21332,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},[],[21336,21337,21338,21339,21340,21341,21342,21343],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"shipping-via-bol-surcharges","Surcharges","2026-02-16T18:52:25.864Z","/en/idp/shipping-via-bol-surcharges",{"_162":21349,"_164":12892,"_165":166,"_90":108},"2026-03-23T14:20:05.056Z",{"_55":21351},"csa864d067e3f8cdf8",[],{"_102":21354,"_53":21409,"_169":21411},[21355],{"_105":240,"_55":21356,"_90":108,"_92":21357,"_94":38,"_88":1969,"_95":21358,"_97":178,"_113":38,"_114":21359,"_246":21360,"_116":21393,"_208":118,"_120":21394,"_122":21395,"_27":21404,"_154":21374,"_156":21405,"_158":12892,"_39":21406,"_160":21407},"blt45bea8adb10adef5",{},"2026-01-27T09:18:03.237Z","Within Shipping via bol, you have the option to also ship your other volume via bol. We call this Multi Channel Collection. Tiered pricing applies to Multi Channel Collection. Read more about the rates below.",[21361,21367,21372,21388],{"_324":21362},{"_27":21363,"_53":21364,"_119":21366},"Shipping via bol with Multi Channel Collection",{"_55":21365},"cs34f3b6397974fa93","

The rates below apply when you also ship your other volume via bol. This means we handle the delivery of packages ordered via bol, as well as packages ordered through your other sales channels. We also call this Multi Channel Collection (MCC). MCC is facilitated by Ampère.

Want to know more about Multi Channel Collection? Please view this page.

",{"_324":21368},{"_27":20927,"_53":21369,"_119":21371},{"_55":21370},"csa423e9ffbe615033","

With MCC, all your packages are picked up by Ampère in the afternoon, simultaneously with your Shipping via bol shipments. You can also choose to drop off your packages at an Ampère point simultaneously with your Shipping via bol shipments. These will be delivered by PostNL the next day. You can only use MCC if you use Shipping via bol Standard or Shipping via bol Complete. The rates on this page only apply to your MCC volume. The rates for your Shipping via bol volume are on this page.

The pricing structure is designed so that the more packages you send, the more advantageous the price you get. We also ensure a good rate for smaller quantities. With a larger number of shipments via bol, you benefit from economies of scale in addition to that advantageous basic rate.

",{"_359":21373},{"_27":21374,"_53":21375,"_119":118,"_364":38,"_365":21377,"_382":21387},"Multi Channel Collection Rates",{"_55":21376},"csf9cfcbb3344789e3",{"_55":21378,"_88":698,"_27":21379,"_195":19206,"_97":200,"_158":200,"_95":21380,"_156":21380,"_187":370,"_191":14497,"_193":21381,"_92":21382,"_185":38,"_120":21383,"_160":21384,"_39":21386},"blt83015b5896d327f9","Ampere tariffs MCC-ENG.xlsx","2026-02-24T13:53:51.949Z","Ampere_tariffs_MCC-ENG.xlsx",{},[],{"_162":21385,"_164":200,"_165":166,"_90":108},"2026-02-24T13:54:01.242Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt83015b5896d327f9/699dad6f32aa190008b9b5dd/Ampere_tariffs_MCC-ENG.xlsx","

*‎Please note, these rates are based on volumes. Additional discounts and surcharges may apply. For example, you can get a discount if you are an Ampère drop-off point. There are surcharges for non-standard sizes and weights.

Contact Ampère for a customized proposal.

",{"_324":21389},{"_27":118,"_53":21390,"_119":21392},{"_55":21391},"cs88f38402db777f37","

Good to know:

All rates on this page are exclusive of VAT.
The assessment of the price tier is on an annual basis; please refer to 'Shipping via bol shipments per year' for this. The variable 'Shipping via bol shipments per working day' in the tables is rounded.
All different types of shipments via Shipping via bol (letterbox package, parcel, packages to Belgium, etc.) are added together for classification into the correct volume tier. This aggregation takes place at the Partner ID level, so volumes from individual Retailer ID accounts are combined.
The labels you create via Shipping via bol are not insured.
The carriers for Shipping via bol apply surcharges for packages that do not meet the dimensions and conditions.
Shipping via bol with pickup service is a weekly subscription where your packages are picked up Monday through Friday as standard (excl. public holidays). This means that if no pickup appointment is needed, for example, if no orders have been placed, the appointment will still be charged.

",{"_119":118,"_27":118},[],[21396,21397,21398,21399,21400,21401,21402,21403],{"_125":126,"_127":8971},{"_125":130,"_127":253},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":19082},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"multi-channel-collection-rates","2026-03-23T16:05:23.104Z","/en/idp/multi-channel-collection-rates",{"_162":21408,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:37.704Z",{"_55":21410},"csd14663d1a9ad5f1c",[],[],"2025-12-02T11:58:12.132Z","2026-01-22T13:50:43.083Z",{},{"_162":21417,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:43.736Z",{"_105":12349,"_55":19020,"_90":108,"_92":21419,"_94":38,"_88":243,"_95":19022,"_97":98,"_12353":21420,"_102":21425,"_120":21452,"_27":19061,"_154":19062,"_156":19063,"_158":98,"_160":21453},{},[21421],{"_105":12356,"_55":19025,"_90":108,"_92":21422,"_94":38,"_88":2746,"_95":19027,"_97":178,"_120":21423,"_27":19029,"_156":19030,"_158":178,"_160":21424},{},[],{"_162":19032,"_164":98,"_165":166,"_90":108},[21426],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":21427,"_94":38,"_95":12371,"_97":9002,"_12372":21428,"_114":21431,"_116":21432,"_208":12384,"_120":21433,"_122":21434,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":21451},{},{"_114":12374,"_340":21429,"_154":12379},{"_37":57,"_39":21430},{"_27":12377,"_42":12378},{"_119":12381,"_27":12382},{"_119":118,"_27":118},[],[21435,21436,21437,21438,21439,21440,21441,21442,21443,21444,21445,21446,21447,21448,21449,21450],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},{"_125":12398,"_127":12401},{"_125":12398,"_127":12403},{"_125":12398,"_127":12405},{"_125":12398,"_127":656},{"_125":12398,"_127":12408},{"_162":12413,"_164":98,"_165":166,"_90":108},[],{"_162":19065,"_164":98,"_165":166,"_90":108},{"_102":21455,"_53":21487,"_169":21489},[21456],{"_105":174,"_55":21457,"_90":108,"_92":21458,"_94":38,"_88":184,"_95":21459,"_97":178,"_113":38,"_179":21460,"_114":21466,"_116":21467,"_208":21468,"_120":21469,"_122":21470,"_27":21481,"_154":21482,"_156":21483,"_158":98,"_39":21484,"_160":21485},"blt5c68614a9164a6a5",{},"2026-01-19T10:59:44.584Z",{"_181":21461,"_204":21465},{"_55":17507,"_88":243,"_185":38,"_92":21462,"_187":188,"_95":17509,"_97":190,"_191":17510,"_193":17511,"_195":196,"_120":21463,"_27":17513,"_156":17514,"_158":200,"_160":21464,"_39":17517},{},[8971,16549],{"_162":17516,"_164":200,"_165":166,"_90":108},"A stack of four bol parcels on a conveyor belt in a large warehouse. The setting appears industrial and organized.","Want to outsource your orders to Logistics via bol? We handle storage, shipping, and returns. You focus on growth, we focus on logistics.",{"_27":118,"_119":118},"Everything about Logistics via bol: inventory management, returns and rates",[],[21471,21472,21473,21474,21475,21476,21477,21478,21479,21480],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":152},{"_125":145,"_127":150},{"_125":145,"_127":148},{"_125":145,"_127":146},"logistics-via-bol","Logistics via bol","2026-03-24T13:34:02.154Z","/en/l2op/logistics-via-bol",{"_162":21486,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.124Z",{"_55":21488},"csa4203c49e520043c",[21490,22212,24152,24690,24834,25112,26552],{"_105":232,"_55":21491,"_27":21492,"_102":21493,"_169":22205,"_120":22206,"_90":91,"_97":98,"_158":98,"_95":22207,"_156":22208,"_92":22209,"_88":2182,"_94":38,"_160":22210},"bltae62b8dc0deb3fb3","Ontdek Logistiek via bol",[21494],{"_105":12902,"_55":21495,"_88":21496,"_90":108,"_92":21497,"_94":38,"_12905":21498,"_95":21516,"_97":178,"_113":38,"_246":21517,"_116":22187,"_208":22189,"_120":22190,"_122":22191,"_27":21481,"_156":22201,"_158":12892,"_39":22202,"_160":22203},"blt4220ac49699f8db1",18,{},{"_154":21499,"_114":21500,"_12909":12910,"_181":21501,"_204":21513,"_338":339,"_340":21514},"Discover Logistics via bol","With Logistics via bol, you offer your customers the very best delivery experience and give your sales a great boost. We take care of your logistics process and often deliver your customers' orders, placed before 23:59, the very next day in both the Netherlands and Belgium. Start with Logistics via bol today and benefit from the many advantages.",{"_55":21502,"_88":368,"_195":196,"_27":21503,"_97":190,"_158":98,"_95":21504,"_156":21505,"_187":188,"_191":21506,"_193":21507,"_92":21508,"_185":38,"_120":21509,"_160":21510,"_39":21512},"blt07b9990809bbdc1c","EVB-LSVB-Assortiment-Partner","2025-09-15T13:28:02.972Z","2026-03-05T13:52:15.648Z","13678393","2024_Q4_B2B_EVB_Assortiment_38_581.jpg",{},[128,8971,140,19082,16549,12920,15092],{"_162":21511,"_164":98,"_165":166,"_90":108},"2026-03-30T15:16:07.184Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt07b9990809bbdc1c/68c81462449d085ce88ea1f0/2024_Q4_B2B_EVB_Assortiment_38_581.jpg","Employee with a hand pallet truck.",{"_39":21515,"_37":57},{"_27":16848,"_42":16849},"2026-01-29T13:19:19.863Z",[21518,21535,21540,21586,21594,21600,21618,21624,21634,21642,21664,21686,21716,21746,21776,21790,21852,21881,21895,21949,22003,22129,22143,22165],{"_4238":21519},{"_27":118,"_53":21520,"_119":118,"_4242":38,"_4238":-5,"_4243":21522,"_4247":118,"_4248":38,"_4249":21525},{"_55":21521},"csdfaa4fdabfd99393",{"_27":21523,"_42":21524},"Everything at a glance","https://www.youtube.com/watch?v=y67o6Bxw2g0",{"_55":21526,"_88":698,"_195":699,"_27":21527,"_97":701,"_158":701,"_95":21528,"_156":21528,"_187":4254,"_191":21529,"_193":21527,"_92":21530,"_185":38,"_120":21531,"_160":21532,"_39":21534},"bltc7cc1bf0689a01a4","A-quick-summary-e1739893585490.png","2026-01-29T13:25:44.224Z","2029586",{},[],{"_162":21533,"_164":701,"_165":166,"_90":108},"2026-01-29T13:26:01.644Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc7cc1bf0689a01a4/697b5fd8b23c6f3b05d4dd5e/A-quick-summary-e1739893585490.png",{"_324":21536},{"_27":118,"_53":21537,"_119":21539},{"_55":21538},"csf8b01ac0a0311001","

With Logistics via bol, you offer your customers lightning-fast, reliable, and flexible delivery options, while also saving yourself time and costs. For you, this means higher conversions and a greater chance of winning the buy box. And if your customer wants to return an item or has a question about the shipment, we'll handle that for you too!

",{"_12998":21541},{"_27":21542,"_53":21543,"_13003":21545},"All benefits of Logistics via bol",{"_55":21544},"csfc07a2a353dc5290",[21546,21552,21559,21566,21572,21580],{"_13006":16785,"_53":21547,"_119":21549,"_336":13042,"_340":21550},{"_55":21548},"csf05a466f611b73e3","Because of the easy and fast delivery, your customers get all Select delivery options",{"_39":21551,"_37":38},{"_27":118,"_42":118},{"_13006":21553,"_53":21554,"_119":21556,"_336":13034,"_340":21557},"Buy box",{"_55":21555},"cs5163302caea5d762","Greater chance of the buy box",{"_39":21558,"_37":38},{"_27":118,"_42":118},{"_13006":21560,"_53":21561,"_119":21563,"_336":13050,"_340":21564},"Convert more",{"_55":21562},"cs825fb81a9a1c3e88","More sales, higher conversion, and more revenue",{"_39":21565,"_37":38},{"_27":118,"_42":118},{"_13006":16814,"_53":21567,"_119":21569,"_336":13845,"_340":21570},{"_55":21568},"cs8229bf966931ca40","And when we say, all-in, we mean all-in.",{"_39":21571,"_37":38},{"_27":118,"_42":118},{"_13006":21573,"_53":21574,"_119":21576,"_336":21577,"_340":21578},"Sustainable delivery",{"_55":21575},"csea170f8604fd9602","to reduce your CO2 emissions per package","leaf",{"_39":21579,"_37":38},{"_27":118,"_42":118},{"_13006":17538,"_53":21581,"_119":21583,"_336":13011,"_340":21584},{"_55":21582},"csd6f1d371b368a318","Enjoy higher customer satisfaction with an exceptional delivery experience",{"_39":21585,"_37":38},{"_27":118,"_42":118},{"_330":21587},{"_27":21588,"_53":21589,"_119":21591,"_336":12805,"_338":1196,"_340":21592},"Did you know",{"_55":21590},"cs78d1127046eedb39","

orders sent via Logistics via bol can expect an average of 30% more customer satisfaction?

",{"_39":21593,"_37":38},{"_27":118,"_42":118},{"_324":21595},{"_27":21596,"_53":21597,"_119":21599},"Greater chance of the buy box and more sales",{"_55":21598},"cs3d1d03e818d2123f","

With Logistics via bol, your customers in the Netherlands and Belgium can order until 23:59, even on weekends. They often receive your items the very next day. Furthermore, your product range will be displayed with the bol Select label, allowing your customers to benefit from all (sustainable) Select delivery options. By offering customers multiple delivery options, you give your conversion a significant boost. And equally important, the best delivery proposition increases your chances of winning the buy box and thus the visibility of your product range on the platform.

",{"_359":21601},{"_27":21602,"_53":21603,"_119":21605,"_364":57,"_365":21606,"_382":118},"Competitive all-in rates ",{"_55":21604},"cse533787e362f3ca6","

Logistics via bol is available at a highly competitive all-in rate. And when we say, all-in, we mean all-in. The rate covers inbound logistics, order picking, packaging (if needed), shipping, returns (if any), and even customer service. Storage costs are calculated per day. We can also collect your items from you at competitive rates, so you don’t have to worry about logistics at all. Pricing depends on the weight and dimensions of your shipment.

",{"_55":21607,"_88":2182,"_27":21608,"_195":16832,"_97":200,"_158":12892,"_95":21609,"_156":21610,"_187":370,"_191":21611,"_193":21612,"_92":21613,"_185":38,"_120":21614,"_373":118,"_160":21615,"_39":21617},"bltf41b9a2d515b170e","ENG tarieven Lvb zonder XL","2026-02-16T18:22:29.097Z","2026-02-17T09:42:10.191Z","10044","ENG_tarieven_Lvb_commercial_page.xlsx",{},[],{"_162":21616,"_164":12892,"_165":166,"_90":108},"2026-02-17T09:45:52.987Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf41b9a2d515b170e/699437f279835000085eeb56/ENG_tarieven_Lvb_commercial_page.xlsx",{"_324":21619},{"_27":21620,"_53":21621,"_119":21623},"Keep this in mind",{"_55":21622},"csc57ab3eb23ddfd45","

Rates include VAT, commission, and any surcharges for specific items.

Rates exclude surcharges for long-term inventory that has been in our fulfillment centres for longer than 270 days.
L-sized items come with an additional rule: the item cannot be larger than 70 litres. A litre = (maximum length in cm * middle length in cm * smallest length in cm) / 1,000.
In Belgium, 3XS and XXS items cannot be shipped as letterbox-sized packages. These are always shipped as XS sizes and charged as such.
Inventory costs: each day, we count the number of items in stock in our fulfillment centres and charge them accordingly. In November and December (pre and peak holiday season) we charge an increased rate (peak rate) for the storage of items.
Regularly check whether the items you sell through Logistics via bol are (still) placed in the correct rate group.

",{"_330":21625},{"_27":21626,"_53":21627,"_119":21629,"_336":4326,"_338":5624,"_340":21630},"Good preparation is half the battle",{"_55":21628},"csb4046eacb1423f3e","

If you choose to outsource your logistics process, there are practical matters you need to know before you start. The Help Center provides an overview of the most important topics for you.

",{"_39":21631,"_37":38},{"_27":21632,"_42":21633},"Go to everything about Logistics via bol","/nl/l2op/logistiek-via-bol",{"_330":21635},{"_27":21636,"_53":21637,"_119":21639,"_336":337,"_338":1196,"_340":21640},"Sign up for Logistics via bol",{"_55":21638},"cs45992eb8b73fcf70","

Signing up is very easy and you can do it all yourself. We will immediately assess if you qualify for Logistics via bol and inform you by email about the next steps. Don't wait any longer and benefit from the many advantages. Sign up.

",{"_39":21641,"_37":57},{"_27":16848,"_42":16849},{"_715":21643},{"_717":21644,"_53":21645,"_721":118,"_722":21647},"A",{"_55":21646},"cse4f5853b52c3c021",[21648,21656],{"_852":21649},{"_854":21650,"_53":21651,"_858":21653,"_340":21654},"Additional Services",{"_55":21652},"cs014a6f3877375b4b","

Surcharges for additional services, such as processing large or heavy items or performing specific logistical operations.

",{"_39":21655,"_37":38},{"_27":118,"_42":118},{"_852":21657},{"_854":21658,"_53":21659,"_858":21661,"_340":21662},"Adjusting Pre-announcement",{"_55":21660},"csca9eedb2447ab400","

Modifying an existing pre-announcement, for example, to adjust quantities or the delivery date and prevent errors.

",{"_39":21663,"_37":38},{"_27":118,"_42":118},{"_715":21665},{"_717":21666,"_53":21667,"_721":118,"_722":21669},"B",{"_55":21668},"csbdc4b451d84cfa78",[21670,21678],{"_852":21671},{"_854":21672,"_53":21673,"_858":21675,"_340":21676},"Best Before Date Items",{"_55":21674},"cs73ca5cd52b20dbb1","

Items with a best before date. Once this date has passed, you can choose between return or destruction.

",{"_39":21677,"_37":38},{"_27":118,"_42":118},{"_852":21679},{"_854":21680,"_53":21681,"_858":21683,"_340":21684},"Billing Overview",{"_55":21682},"cs536c3cb3935d6ef1","

An overview of all costs and invoiced services from bol for a partner.

",{"_39":21685,"_37":38},{"_27":118,"_42":118},{"_715":21687},{"_717":21688,"_53":21689,"_721":118,"_722":21691},"C",{"_55":21690},"cs00d77b5de5b14493",[21692,21700,21708],{"_852":21693},{"_854":21694,"_53":21695,"_858":21697,"_340":21698},"Converting Items",{"_55":21696},"csfe3ee5f0d494ff88","

Converting items to Logistics via bol means you indicate which items from your product range you want to offer via this service. This means bol takes care of the entire logistics process, such as storage, packaging, shipping, and customer service.

",{"_39":21699,"_37":38},{"_27":118,"_42":118},{"_852":21701},{"_854":21702,"_53":21703,"_858":21705,"_340":21706},"Cost Structure",{"_55":21704},"csa517c9a3c6ffcabf","

The cost structure for storage, shipping, and additional services within the Logistics via bol program.

",{"_39":21707,"_37":38},{"_27":118,"_42":118},{"_852":21709},{"_854":21710,"_53":21711,"_858":21713,"_340":21714},"Customer Return",{"_55":21712},"cs4cf71e9c0034b0a8","

Items returned by customers. These can be processed for resale, repair, or destruction.

",{"_39":21715,"_37":38},{"_27":118,"_42":118},{"_715":21717},{"_717":21718,"_53":21719,"_721":118,"_722":21721},"D",{"_55":21720},"csd04cd3bd7b6ba5d5",[21722,21730,21738],{"_852":21723},{"_854":21724,"_53":21725,"_858":21727,"_340":21728},"Damaged or Opened Items",{"_55":21726},"cs50033a9ccd60c45f","

Items that have been damaged during shipment or whose packaging has been opened. These items are assessed for return, resale, or destruction.

",{"_39":21729,"_37":38},{"_27":118,"_42":118},{"_852":21731},{"_854":21732,"_53":21733,"_858":21735,"_340":21736},"Defective Items",{"_55":21734},"cs71350d1983c74774","

Returned items for which customers have reported defects. These are checked for repair possibilities or definitive write-off.

",{"_39":21737,"_37":38},{"_27":118,"_42":118},{"_852":21739},{"_854":21740,"_53":21741,"_858":21743,"_340":21744},"Defects in Fulfilment Center",{"_55":21742},"cs2d8a841d257a1871","

Damage to items that occurred during storage in bol's warehouse. A partner can receive compensation for this damage.

",{"_39":21745,"_37":38},{"_27":118,"_42":118},{"_715":21747},{"_717":21748,"_53":21749,"_721":118,"_722":21751},"E",{"_55":21750},"csee9071e1429d2846",[21752,21760,21768],{"_852":21753},{"_854":21754,"_53":21755,"_858":21757,"_340":21758},"EAN",{"_55":21756},"csebaec42a7401384f","

The European Article Numbering, a unique item code according to GS1 standards that we use to identify items. This code is required for changes in packaging or dimensions.

",{"_39":21759,"_37":38},{"_27":118,"_42":118},{"_852":21761},{"_854":21762,"_53":21763,"_858":21765,"_340":21766},"Eligible Offer",{"_55":21764},"cs971796ce15fc2747","

Items that meet bol's logistical requirements, such as maximum dimensions, a weight under 15 kg, and a shelf life of at least 100 days.

",{"_39":21767,"_37":38},{"_27":118,"_42":118},{"_852":21769},{"_854":21770,"_53":21771,"_858":21773,"_340":21774},"Expected Stock Ceiling",{"_55":21772},"cs4b85c2ff547342d8","

A weekly indication of the maximum number of items that may be stored in bol's warehouses. This is definitively determined on the first working day of the month.

",{"_39":21775,"_37":38},{"_27":118,"_42":118},{"_715":21777},{"_717":21778,"_53":21779,"_721":118,"_722":21781},"H",{"_55":21780},"cs951746bd11bedf92",[21782],{"_852":21783},{"_854":21784,"_53":21785,"_858":21787,"_340":21788},"Hazardous Materials",{"_55":21786},"cs0c35ca819907b528","

Items with certain hazard categories that are only accepted within specific safety guidelines.

",{"_39":21789,"_37":38},{"_27":118,"_42":118},{"_715":21791},{"_717":21792,"_53":21793,"_721":118,"_722":21795},"I",{"_55":21794},"csdb040b5c22ffc1fc",[21796,21804,21812,21820,21828,21836,21844],{"_852":21797},{"_854":21798,"_53":21799,"_858":21801,"_340":21802},"Illegal Items",{"_55":21800},"csb9ebe23ee460ab18","

Items that are not allowed according to the Digital Services Act or other laws and regulations.

",{"_39":21803,"_37":38},{"_27":118,"_42":118},{"_852":21805},{"_854":21806,"_53":21807,"_858":21809,"_340":21810},"Inbound Delivery",{"_55":21808},"cs402e014c14d87bea","

The process of transferring stock to bol's warehouses. This includes transport, documentation, and compliance with the inbound delivery conditions.

",{"_39":21811,"_37":38},{"_27":118,"_42":118},{"_852":21813},{"_854":21814,"_53":21815,"_858":21817,"_340":21818},"Inbound Delivery Conditions",{"_55":21816},"cs5d01456f18639e56","

The requirements that items must meet before being accepted into bol's warehouses, such as guidelines for packaging and labeling. Do you want to send larger parcels? Then check this page.

",{"_39":21819,"_37":38},{"_27":118,"_42":118},{"_852":21821},{"_854":21822,"_53":21823,"_858":21825,"_340":21826},"Incorrect or Missing Item",{"_55":21824},"cs2f1866e7771dd1c7","

Incorrect or missing items in a shipment or return shipment, for which additional information such as the RMA number is required.

",{"_39":21827,"_37":38},{"_27":118,"_42":118},{"_852":21829},{"_854":21830,"_53":21831,"_858":21833,"_340":21834},"Ineligible Offer",{"_55":21832},"cs1ab8c0dc1426f18a","

Items that are too large, too heavy, or hazardous, such as items in dangerous goods classes.

",{"_39":21835,"_37":38},{"_27":118,"_42":118},{"_852":21837},{"_854":21838,"_53":21839,"_858":21841,"_340":21842},"Internal Transfer",{"_55":21840},"csc539359561a356d4","

The movement of items between different bol fulfilment centers to improve logistical efficiency.

",{"_39":21843,"_37":38},{"_27":118,"_42":118},{"_852":21845},{"_854":21846,"_53":21847,"_858":21849,"_340":21850},"Item Label",{"_55":21848},"csd246150380c2784c","

A unique barcode that identifies an item. This must be placed correctly and be clearly legible for an efficient logistics process.

",{"_39":21851,"_37":38},{"_27":118,"_42":118},{"_715":21853},{"_717":21854,"_53":21855,"_721":118,"_722":21857},"L",{"_55":21856},"csf58d345bdbd6a591",[21858,21866,21874],{"_852":21859},{"_854":21860,"_53":21861,"_858":21863,"_340":21864},"Labeling",{"_55":21862},"cs4b70bdfbf739c236","

Correctly labeling items according to bol's standards, so they are easily traceable within the logistics process.

",{"_39":21865,"_37":38},{"_27":118,"_42":118},{"_852":21867},{"_854":21868,"_53":21869,"_858":21871,"_340":21872},"Labeling Requirements",{"_55":21870},"cs5eb8a47add89c969","

Guidelines for the size, placement, and quality of labels on items and packaging.

",{"_39":21873,"_37":38},{"_27":118,"_42":118},{"_852":21875},{"_854":21482,"_53":21876,"_858":21878,"_340":21879},{"_55":21877},"cs62d8ff91cb0a3d8f","

A service where bol takes over the entire logistics process for partners, including storage, packaging, shipping, returns, and customer service.

",{"_39":21880,"_37":38},{"_27":118,"_42":118},{"_715":21882},{"_717":21883,"_53":21884,"_721":118,"_722":21886},"O",{"_55":21885},"csbc71278f66625526",[21887],{"_852":21888},{"_854":21889,"_53":21890,"_858":21892,"_340":21893},"Own Shipping",{"_55":21891},"csf7e0dfbb19ab8e2a","

An option where the partner is responsible for the storage, packaging, and shipping of items to customers. This offers more control but also requires more resources and effort.

",{"_39":21894,"_37":38},{"_27":118,"_42":118},{"_715":21896},{"_717":21897,"_53":21898,"_721":118,"_722":21900},"P",{"_55":21899},"cs9feeb57947941011",[21901,21909,21917,21925,21933,21941],{"_852":21902},{"_854":21903,"_53":21904,"_858":21906,"_340":21907},"Packaging Guidelines",{"_55":21905},"cs4b588d08ae9ee592","

Rules for safely and efficiently packaging items, so they arrive undamaged to customers.

",{"_39":21908,"_37":38},{"_27":118,"_42":118},{"_852":21910},{"_854":21911,"_53":21912,"_858":21914,"_340":21915},"Periodic Inventory Count",{"_55":21913},"csa742af151ab0c63d","

Regular stock checks to ensure that registered stock levels are accurate.

",{"_39":21916,"_37":38},{"_27":118,"_42":118},{"_852":21918},{"_854":21919,"_53":21920,"_858":21922,"_340":21923},"Pre-announcement",{"_55":21921},"csf19e9edee160f87a","

Registering a shipment in advance with details such as quantities, items, and delivery date, to ensure efficient processing.

",{"_39":21924,"_37":38},{"_27":118,"_42":118},{"_852":21926},{"_854":21927,"_53":21928,"_858":21930,"_340":21931},"Pre-announcing Items",{"_55":21929},"csb65df7a33ada13aa","

Pre-announcing items for Logistics via bol means you indicate in advance which items, in what quantities, and on what date you will send to bol's fulfilment center.

",{"_39":21932,"_37":38},{"_27":118,"_42":118},{"_852":21934},{"_854":21935,"_53":21936,"_858":21938,"_340":21939},"Preparing and Sending Shipment",{"_55":21937},"csa0b3411881720dbc","

Ensuring that your parcel or pallet is fully ready for transport and sent to the correct fulfilment center.

",{"_39":21940,"_37":38},{"_27":118,"_42":118},{"_852":21942},{"_854":21943,"_53":21944,"_858":21946,"_340":21947},"Preparing Shipment",{"_55":21945},"csa544d25a711815da","

Ensuring that all items are properly labeled and ready for transport.

",{"_39":21948,"_37":38},{"_27":118,"_42":118},{"_715":21950},{"_717":21951,"_53":21952,"_721":118,"_722":21954},"R",{"_55":21953},"csbaeb70915f81a963",[21955,21963,21971,21979,21987,21995],{"_852":21956},{"_854":21957,"_53":21958,"_858":21960,"_340":21961},"Rate Group",{"_55":21959},"csace4b399511af22d","

A classification based on dimensions and weight that determines storage and shipping costs. Partners must regularly check this classification.

",{"_39":21962,"_37":38},{"_27":118,"_42":118},{"_852":21964},{"_854":21965,"_53":21966,"_858":21968,"_340":21969},"Registration Process",{"_55":21967},"cs4139ff9542953260","

The steps a partner must follow to participate in Logistics via bol. These steps include registration, accepting terms and conditions, and configuring the items in the system.

",{"_39":21970,"_37":38},{"_27":118,"_42":118},{"_852":21972},{"_854":21973,"_53":21974,"_858":21976,"_340":21977},"Remeasurement",{"_55":21975},"csc69daa301a4bd043","

A process where bol checks and updates an item's dimensions and weight to maintain a consistent cost structure.

",{"_39":21978,"_37":38},{"_27":118,"_42":118},{"_852":21980},{"_854":21981,"_53":21982,"_858":21984,"_340":21985},"Replenishment Advice",{"_55":21983},"cs62429d7e7de012a8","

Advice from bol for improving stock, based on sales data and the stock ceiling.

",{"_39":21986,"_37":38},{"_27":118,"_42":118},{"_852":21988},{"_854":21989,"_53":21990,"_858":21992,"_340":21993},"Returned Stock",{"_55":21991},"cs6f7b60aea4a85ef7","

Items that are removed from stock and returned to the partner.

",{"_39":21994,"_37":38},{"_27":118,"_42":118},{"_852":21996},{"_854":21997,"_53":21998,"_858":22000,"_340":22001},"Returns Processing",{"_55":21999},"cs3f26b07c16762899","

The process of processing returned items, including inspection, repair, and registration.

",{"_39":22002,"_37":38},{"_27":118,"_42":118},{"_715":22004},{"_717":22005,"_53":22006,"_721":118,"_722":22008},"S",{"_55":22007},"cs531323900e691473",[22009,22017,22025,22033,22041,22049,22057,22065,22073,22081,22089,22097,22105,22113,22121],{"_852":22010},{"_854":22011,"_53":22012,"_858":22014,"_340":22015},"Sales Requirement",{"_55":22013},"cs5e3881152870bab3","

The minimum requirement of 1,500 items sold per year to participate in the Logistics via bol program.

",{"_39":22016,"_37":38},{"_27":118,"_42":118},{"_852":22018},{"_854":22019,"_53":22020,"_858":22022,"_340":22023},"Sellable",{"_55":22021},"csacfe6de7d2c8d93b","

Items that are undamaged, complete, and in original packaging. These are returned to sellable stock.

",{"_39":22024,"_37":38},{"_27":118,"_42":118},{"_852":22026},{"_854":22027,"_53":22028,"_858":22030,"_340":22031},"Sellable After Additional Processing",{"_55":22029},"csf28322a5297683a1","

Items that are only ready for sale after restoration, such as cleaning, repackaging, or removing stickers.

",{"_39":22032,"_37":38},{"_27":118,"_42":118},{"_852":22034},{"_854":22035,"_53":22036,"_858":22038,"_340":22039},"Shipment Information",{"_55":22037},"cs7b72cdbe0b7185a8","

Shipment details, such as shipment number, arrival date, and track & trace, which are needed for investigating stock discrepancies.

",{"_39":22040,"_37":38},{"_27":118,"_42":118},{"_852":22042},{"_854":22043,"_53":22044,"_858":22046,"_340":22047},"Shipping Costs",{"_55":22045},"cs9cf3770d93a8603a","

The costs for shipping items to customers, depending on the weight, dimensions, and chosen shipping method.

",{"_39":22048,"_37":38},{"_27":118,"_42":118},{"_852":22050},{"_854":22051,"_53":22052,"_858":22054,"_340":22055},"Shipping Methods",{"_55":22053},"cse797f4b81e7e0ae2","

The different shipping options, such as letter post, letterbox parcel, or standard parcel, each with its own costs and delivery times.

",{"_39":22056,"_37":38},{"_27":118,"_42":118},{"_852":22058},{"_854":22059,"_53":22060,"_858":22062,"_340":22063},"Stagnant Product Range",{"_55":22061},"cseb53eb29d112cdcb","

Items that sell slowly and thus generate additional storage costs.

",{"_39":22064,"_37":38},{"_27":118,"_42":118},{"_852":22066},{"_854":22067,"_53":22068,"_858":22070,"_340":22071},"Stock Adjustments",{"_55":22069},"cs5f8101103eb35d8d","

Adjustments to registered stock levels.

",{"_39":22072,"_37":38},{"_27":118,"_42":118},{"_852":22074},{"_854":22075,"_53":22076,"_858":22078,"_340":22079},"Stock Analysis",{"_55":22077},"csed0168c6fae638af","

An overview of the performance and movements of stored items in the warehouses.

",{"_39":22080,"_37":38},{"_27":118,"_42":118},{"_852":22082},{"_854":22083,"_53":22084,"_858":22086,"_340":22087},"Stock Ceiling",{"_55":22085},"cs9c6fa87002d3d6ad","

The maximum number of items that may be stored in bol's warehouses.

",{"_39":22088,"_37":38},{"_27":118,"_42":118},{"_852":22090},{"_854":22091,"_53":22092,"_858":22094,"_340":22095},"Stock Discrepancies",{"_55":22093},"cs07a59a00f62f5808","

Discrepancies between the registered and actual stock in the fulfilment centers.

",{"_39":22096,"_37":38},{"_27":118,"_42":118},{"_852":22098},{"_854":22099,"_53":22100,"_858":22102,"_340":22103},"Stock Health",{"_55":22101},"csa01bd95b68cd87ca","

The rate at which items are sold, based on an average turnover rate of 28 days.

",{"_39":22104,"_37":38},{"_27":118,"_42":118},{"_852":22106},{"_854":22107,"_53":22108,"_858":22110,"_340":22111},"Stock Management",{"_55":22109},"cs7114dad5e9388216","

Managing items stored in bol's warehouses, including stock levels and rotation speed.

",{"_39":22112,"_37":38},{"_27":118,"_42":118},{"_852":22114},{"_854":22115,"_53":22116,"_858":22118,"_340":22119},"Storage Costs",{"_55":22117},"cs522c4c67605c080b","

The costs charged for storing items in bol's warehouses.

",{"_39":22120,"_37":38},{"_27":118,"_42":118},{"_852":22122},{"_854":22123,"_53":22124,"_858":22126,"_340":22127},"Storage Space Management",{"_55":22125},"csf45a5bcb9c1e792a","

Improving available storage space by keeping partners within their assigned limits.

",{"_39":22128,"_37":38},{"_27":118,"_42":118},{"_715":22130},{"_717":22131,"_53":22132,"_721":118,"_722":22134},"T",{"_55":22133},"cs2220ccb21dd9fdaa",[22135],{"_852":22136},{"_854":22137,"_53":22138,"_858":22140,"_340":22141},"Transaction Overview",{"_55":22139},"cs6104886bd9f32af1","

A report with an overview of all financial transactions that occur within the Logistics via bol program.

",{"_39":22142,"_37":38},{"_27":118,"_42":118},{"_715":22144},{"_717":22145,"_53":22146,"_721":118,"_722":22148},"U",{"_55":22147},"csa060bdee6bf2428e",[22149,22157],{"_852":22150},{"_854":22151,"_53":22152,"_858":22154,"_340":22155},"Untraceable Discrepancy",{"_55":22153},"cs12f2d97221af34ce","

A stock discrepancy that cannot be linked to a specific shipment. Additional data is required for further investigation.

",{"_39":22156,"_37":38},{"_27":118,"_42":118},{"_852":22158},{"_854":22159,"_53":22160,"_858":22162,"_340":22163},"Unsellable Stock",{"_55":22161},"csa149c0f82d6e3a85","

Items that can no longer be sold due to damage or an expired shelf life.

",{"_39":22164,"_37":38},{"_27":118,"_42":118},{"_715":22166},{"_717":22167,"_53":22168,"_721":118,"_722":22170},"X",{"_55":22169},"csa499f1287eaf2508",[22171,22179],{"_852":22172},{"_854":22173,"_53":22174,"_858":22176,"_340":22177},"XL Inbound Delivery Conditions",{"_55":22175},"cs7aeb183c87f1e78a","

Specific requirements for inbound delivery of large items, such as maximum dimensions and packaging guidelines.

",{"_39":22178,"_37":38},{"_27":118,"_42":118},{"_852":22180},{"_854":22181,"_53":22182,"_858":22184,"_340":22185},"XL Product Range",{"_55":22183},"cs423817dc192e5b7b","

Items larger than 72x50x41 cm or heavier than 15 kg, for which specific logistical and pricing requirements apply.

",{"_39":22186,"_37":38},{"_27":118,"_42":118},{"_27":21482,"_119":22188},"Curious about the benefits of Logistics via bol for you? Here you'll find everything about the benefits, eligibility, and rates.","Offer customers the very best delivery experience and boost your sales",[],[22192,22193,22194,22195,22196,22197,22198,22199,22200],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"2026-04-15T11:58:57.367Z","/en/cdp/logistics-via-bol",{"_162":22204,"_164":12892,"_165":166,"_90":108},"2026-04-15T11:59:01.329Z",[],[],"2025-12-05T10:51:16.657Z","2025-12-05T10:52:19.322Z",{},{"_162":22211,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:45.973Z",{"_105":232,"_55":22213,"_27":22214,"_102":22215,"_169":22246,"_120":24146,"_90":91,"_97":98,"_158":98,"_95":24147,"_156":24148,"_92":24149,"_88":184,"_94":38,"_160":24150},"blt213ec3f5e4985f56","Bestelling behandelen & verzenden - lvb",[22216],{"_105":240,"_55":22217,"_90":108,"_92":22218,"_94":38,"_88":110,"_95":22219,"_97":178,"_113":38,"_114":22220,"_246":22221,"_116":22227,"_208":22229,"_120":22230,"_122":22231,"_27":22240,"_154":22241,"_156":22242,"_158":98,"_39":22243,"_160":22244},"blt6ec40ff86e7483f6",{},"2026-01-15T14:09:31.729Z","This page provides insight into orders placed and delivered via Logistics via bol.",[22222],{"_324":22223},{"_27":118,"_53":22224,"_119":22226},{"_55":22225},"cs8738379e26c211b7","

Orders placed and delivered via Logistics via bol can be found in your seller account under the ‘Orders’ tab. Do you only use Logistics via bol for part of your product range? You can filter these orders by selecting ‘Own delivery’ or ‘Logistics via bol’.

The following situations may occur with orders:

Package lost in transit
It can happen that an order is lost in the shipping process between the Fulfilment center and the customer after we have sent it (‘lost in mail’ or ‘lost in dropshipper’). In such cases, bol will reimburse the costs you incurred for Logistics via bol and a portion of the item's sales value. In appendix 1 of the terms and conditions you can find the reimbursement percentage per item.
Customer requests a VAT invoice
Should you receive a message from the customer or via customer service requesting a VAT invoice, please send this invoice directly to the customer. On the ‘Orders’ page, you will find the customer’s name and address details required for preparing and sending the invoice.
A customer has a question about a Logistics via bol order
When you use Logistics via bol, all questions regarding orders and returns are handled by our customer service. This means fewer questions will be forwarded to you. If there are questions that require your expertise, we will refer the customer to you.
You want to contact your customer
Do you want to contact a customer about a Logistics via bol order? You can do this via the ‘Email customer’ button in your seller account – found next to the relevant order on the ‘Orders’ page.
The customer wants to give you a review
Even with a Logistics via bol order, the customer can give you a review. This works the same way as with regular orders, and the scores count accordingly. If you have questions about a specific review, you can always contact Partnerservice.

",{"_27":22228,"_119":118},"Handle customer orders","Insight into Logistics via bol orders and how to manage them",[],[22232,22233,22234,22235,22236,22237,22238,22239],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"order-processing-via-lvb","Process & ship orders","2026-02-05T13:30:27.389Z","/en/idp/order-processing-via-lvb",{"_162":22245,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:32.673Z",[22247,22343,22531,22645,22885,22960,23032,23349,23625,23664,23793,23966,24020,24087],{"_102":22248,"_53":22340,"_169":22342},[22249],{"_105":240,"_55":22250,"_88":184,"_90":108,"_92":22251,"_94":38,"_95":22252,"_97":178,"_113":38,"_114":22253,"_246":22254,"_116":22323,"_208":118,"_120":22325,"_122":22326,"_27":22335,"_154":19688,"_156":22336,"_158":178,"_39":22337,"_160":22338},"blt5169be4a556b4848",{},"2026-01-22T11:41:16.088Z","Fast delivery is incredibly important for customers. Fulfilling that delivery promise is perhaps even more important: customers expect us to deliver what we promise. We naturally do everything we can to meet this delivery promise. But that's not always possible. Below, you can read how we work together to ensure that customers still see the correct delivery promise.",[22255,22260,22266,22273,22279],{"_324":22256},{"_27":19615,"_53":22257,"_119":22259},{"_55":22258},"csce353573ff20df3d","

The Service Framework means that for some items shipped via Logistics via bol, we temporarily extend the delivery time. This means customers will see a longer delivery promise for these items. This could be an extension of 2 hours, but it could also be that the delivery promise needs to be extended by several days. We always choose the shortest delivery time that the available capacity allows.

For example:

Without Service Framework: Ordered before 23:59, delivered tomorrow
With Service Framework of 2 hours, this changes to: Ordered before 22:00, delivered tomorrow
With Service Framework of 1 day, this changes to: Delivered by [date 2 days later] at the latest

",{"_324":22261},{"_27":22262,"_53":22263,"_119":22265},"When is the Service Framework used?",{"_55":22264},"cs79c85e6395bb1213","

The Service Framework is applied when we are temporarily unable to deliver as quickly as we would like to promise. For example, due to high demand in the delivery network, during holidays, or due to a system malfunction. Research shows that on-time delivery has the biggest impact on customer satisfaction. Customer satisfaction is the most important thing for us and for you as a partner to focus on. We naturally want to prevent as many unnecessary customer inquiries and negative reviews as possible. With the help of the Service Framework, we can continue to fulfill our promise to the customer, ensuring that customers are satisfied and keep coming back.

",{"_330":22267},{"_27":8235,"_53":22268,"_119":22270,"_336":12292,"_338":339,"_340":22271},{"_55":22269},"csf46feed73cb9227d","

If you see that the Service Framework is active on your item pages and you can deliver faster yourself, you can choose to temporarily ship these items from your own stock.

",{"_39":22272,"_37":38},{"_27":118,"_42":118},{"_324":22274},{"_27":22275,"_53":22276,"_119":22278},"How is the Service Framework determined?",{"_55":22277},"csed28751996924b6b","

The extension of the delivery promise is determined per shipping method, fulfilment center & time of day. This could mean, for example, that a certain item has a different delivery promise in the morning than in the afternoon. To determine this per item, we have developed an index score that minimizes the impact on our customers as much as possible. The calculation of this index score considers various components. For example, we look at customer demand, how good the offer is compared to the competition, and also the importance of the delivery promise for a specific item.

",{"_715":22280},{"_717":718,"_53":22281,"_721":22283,"_722":22284},{"_55":22282},"cs3ad45d76009da0ec","

about the Service Framework for Logistics via bol

",[22285,22293,22301,22308,22316],{"_852":22286},{"_854":22287,"_53":22288,"_858":22290,"_340":22291},"Is the Service Framework used for everyone?",{"_55":22289},"csc359002f43e3f0d4","

Yes, the Service Framework is implemented for all partners who use Logistics via bol or Shipping via bol, including bol itself!

",{"_39":22292,"_37":38},{"_27":118,"_42":118},{"_852":22294},{"_854":22295,"_53":22296,"_858":22298,"_340":22299},"As a Logistics via bol user, do I have insight into which items the Service Framework applies to?",{"_55":22297},"cs8e1d24492eda5dc6","

Unfortunately, this is not possible, but we hope to be able to provide this in the future.

",{"_39":22300,"_37":38},{"_27":118,"_42":118},{"_852":22302},{"_854":19662,"_53":22303,"_858":22305,"_340":22306},{"_55":22304},"csca9f67f36e9da955","

It is not entirely possible to prevent the use of the Service Framework, but as a partner, you can influence it by selling the most relevant product range via Logistics via bol or Shipping via bol.

",{"_39":22307,"_37":38},{"_27":118,"_42":118},{"_852":22309},{"_854":22310,"_53":22311,"_858":22313,"_340":22314},"Why is part of my product range affected by the Service Framework and another part not?",{"_55":22312},"cs9e1f2acef724d263","

This could be because some of your items score relatively higher in the index score or because some of your items are in a different warehouse.

",{"_39":22315,"_37":38},{"_27":118,"_42":118},{"_852":22317},{"_854":19670,"_53":22318,"_858":22320,"_340":22321},{"_55":22319},"cs8eb20df3c9177364","

If you see that the Service Framework is active on your item pages and you can meet a shorter delivery promise yourself, you can choose to temporarily ship these items from your own stock.

",{"_39":22322,"_37":38},{"_27":118,"_42":118},{"_27":19688,"_119":22324},"Fast delivery is crucial for customers. How do we ensure a realistic delivery promise together? Read here how we meet expectations.",[],[22327,22328,22329,22330,22331,22332,22333,22334],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"servicekader-lvb","2026-03-23T16:14:31.797Z","/nl/idp/servicekader-lvb",{"_162":22339,"_164":12892,"_165":166,"_90":108},"2026-03-23T16:16:27.633Z",{"_55":22341},"cs04f99310c1ffaf96",[],{"_102":22344,"_53":22528,"_169":22530},[22345],{"_105":240,"_55":22346,"_90":108,"_92":22347,"_94":38,"_88":368,"_95":22348,"_97":178,"_113":38,"_114":22349,"_246":22350,"_116":22511,"_208":118,"_120":22513,"_122":22514,"_27":22523,"_154":22372,"_156":22524,"_158":12892,"_39":22525,"_160":22526},"blteadc9a83035ed03c",{},"2026-01-12T08:52:21.382Z","In your seller account, you can easily indicate which items you want to offer via Logistics via bol. This process is called converting to Logistics via bol. Follow the step-by-step plan on this page to quickly and easily convert your items.",[22351,22370,22505],{"_4238":22352},{"_27":22353,"_53":22354,"_119":22356,"_4242":38,"_4238":-5,"_4243":22357,"_4247":118,"_4248":38,"_4249":22360},"Even easier",{"_55":22355},"cs16ab97b082fab6e3","

In this video, our colleague Charlotte clearly explains the steps.

",{"_27":22358,"_42":22359},"Converting items | bol","https://www.youtube.com/watch?v=xWSZaFwD9pQ",{"_55":22361,"_88":698,"_27":22362,"_195":16832,"_97":12892,"_158":12892,"_95":22363,"_156":22363,"_187":4254,"_191":22364,"_193":22362,"_92":22365,"_185":38,"_120":22366,"_160":22367,"_39":22369},"blt44ce6a5db1840b10","Transferring-items-e1739892891229.png","2026-03-24T08:49:58.885Z","1801983",{},[],{"_162":22368,"_164":12892,"_165":166,"_90":108},"2026-03-24T08:50:37.266Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt44ce6a5db1840b10/69c25036cb6164e07c326e98/Transferring-items-e1739892891229.png",{"_4593":22371},{"_4595":22372,"_53":22373,"_4598":22375,"_4600":22376},"Convert items",{"_55":22374},"cs6216fb6a527a8db1","

Convert your items to Logistics via bol and let us handle the shipping for you. This way, you benefit from fast deliveries, satisfied customers, and a higher chance of sales. Follow the step-by-step plan on this page and get more out of your offer.

",[22377,22398,22438,22479],{"_4603":13948,"_53":22378,"_4607":22380,"_4609":22381},{"_55":22379},"csb7e6533c038b837d","

Under 'Items', click on 'My items'. You will now see an overview of all the items you offer on our platform.

",[22382],{"_181":22383},{"_181":22384,"_53":22395,"_204":22397,"_7819":118},{"_55":22385,"_88":698,"_27":22386,"_195":699,"_97":5043,"_158":5043,"_95":22387,"_156":22387,"_187":4254,"_191":22388,"_193":22389,"_92":22390,"_185":38,"_120":22391,"_160":22392,"_39":22394},"blt5b43904f1140348a","Logistiek via Bol.png","2025-11-19T09:03:13.312Z","69764","Logistiek_via_Bol.png",{},[],{"_162":22393,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:38.918Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5b43904f1140348a/691d87d1e16a287024a761a1/Logistiek_via_Bol.png",{"_55":22396},"cs21af3520b5f87873","Example 'my items'.",{"_4603":11979,"_53":22399,"_4607":22401,"_4609":22402},{"_55":22400},"cs00fccc534b0906a3","Select the items you want to offer via Logistics via bol.",[22403,22418,22423],{"_181":22404},{"_181":22405,"_53":22415,"_204":22417,"_7819":118},{"_55":22406,"_88":698,"_27":22407,"_195":699,"_97":5043,"_158":5043,"_95":22408,"_156":22408,"_187":4254,"_191":22409,"_193":22407,"_92":22410,"_185":38,"_120":22411,"_160":22412,"_39":22414},"blt05aadb85cb9677f7","Artikel-toevoegen.png","2025-11-19T09:04:13.627Z","39039",{},[],{"_162":22413,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:38.954Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt05aadb85cb9677f7/691d880dd8e06f25295e662d/Artikel-toevoegen.png",{"_55":22416},"csbcb940e0d1150d48","Example adding items.",{"_324":22419},{"_27":7364,"_53":22420,"_119":22422},{"_55":22421},"csfbbd4085b0bce039","

It is important to know that successfully converting your items to Logistics via bol does not automatically mean they meet the delivery conditions. On this page, you can see which items are suitable for Logistics via bol and stay informed about the latest updates on the delivery conditions.

Did you know

You can add your entire product range at once using an Excel file? When adding items, you can immediately select 'Logistics via bol' as the stock location. This way, your offer is online as soon as the item is in stock at the bol fulfilment center!

",{"_181":22424},{"_181":22425,"_53":22435,"_204":22437,"_7819":118},{"_55":22426,"_88":698,"_27":22427,"_195":699,"_97":5043,"_158":5043,"_95":22428,"_156":22428,"_187":4254,"_191":22429,"_193":22427,"_92":22430,"_185":38,"_120":22431,"_160":22432,"_39":22434},"blta61d0d8cbf3f16a4","Wist-je-dat.png","2025-11-19T09:05:56.594Z","24867",{},[],{"_162":22433,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:38.973Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta61d0d8cbf3f16a4/691d8874bc48dd84f7b05e6b/Wist-je-dat.png",{"_55":22436},"csb4cd091f06b28f5e","Example adding product range.",{"_4603":22439,"_53":22440,"_4607":22442,"_4609":22443},"Convert items to Logistics via bol",{"_55":22441},"csd4e3856a297b171b","

Select the items you want to offer via Logistics via bol. Once you do this, the 'More bulk actions' filter will appear.

",[22444,22459,22464],{"_181":22445},{"_181":22446,"_53":22456,"_204":22458,"_7819":118},{"_55":22447,"_88":698,"_27":22448,"_195":699,"_97":5043,"_158":5043,"_95":22449,"_156":22449,"_187":4254,"_191":22450,"_193":22448,"_92":22451,"_185":38,"_120":22452,"_160":22453,"_39":22455},"bltb1143ab2959436b7","Meer-bulkacties.png","2025-11-19T09:07:19.501Z","53379",{},[],{"_162":22454,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:39.023Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb1143ab2959436b7/691d88c77590587675e9d7a9/Meer-bulkacties.png",{"_55":22457},"cse2c5a1062368bbe1","Example of a bulk action.",{"_324":22460},{"_27":118,"_53":22461,"_119":22463},{"_55":22462},"csff787ea10fc12284","

Under 'More bulk actions', you will now find the option to convert the selected item to Logistics via bol.

",{"_181":22465},{"_181":22466,"_53":22476,"_204":22478,"_7819":118},{"_55":22467,"_88":698,"_27":22468,"_195":699,"_97":5043,"_158":5043,"_95":22469,"_156":22469,"_187":4254,"_191":22470,"_193":22468,"_92":22471,"_185":38,"_120":22472,"_160":22473,"_39":22475},"blt4a9ffa770f6a6281","Omzetten-naar-Lvb.png","2025-11-19T09:08:11.908Z","52875",{},[],{"_162":22474,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:39.040Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4a9ffa770f6a6281/691d88fbfb8255ba77499b6a/Omzetten-naar-Lvb.png",{"_55":22477},"cs5ba1db8e1e09b7a8","Example of converting to Logistics via Bol.",{"_4603":22480,"_53":22481,"_4607":22483,"_4609":22484},"Save",{"_55":22482},"cs7be477b447530c15","Now just click 'Save' and you're done!",[22485,22500],{"_181":22486},{"_181":22487,"_53":22497,"_204":22499,"_7819":118},{"_55":22488,"_88":698,"_27":22489,"_195":699,"_97":5043,"_158":5043,"_95":22490,"_156":22490,"_187":4254,"_191":22491,"_193":22489,"_92":22492,"_185":38,"_120":22493,"_160":22494,"_39":22496},"blt5f73556809891aa1","Meerdere-artikelen-omzetten-naar-Lvb.png","2025-11-19T09:09:26.002Z","56440",{},[],{"_162":22495,"_164":701,"_165":166,"_90":108},"2026-01-12T09:20:38.937Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5f73556809891aa1/691d89468054986687bfe6b1/Meerdere-artikelen-omzetten-naar-Lvb.png",{"_55":22498},"cs6cfb16da36739836","Converting multiple items.",{"_324":22501},{"_27":118,"_53":22502,"_119":22504},{"_55":22503},"cs835566d850cd1b3b","

You are now ready for the next step: pre-announcing your items

",{"_324":22506},{"_27":22507,"_53":22508,"_119":22510},"Convert to Logistics via bol not visible",{"_55":22509},"csc1a71c8ca3fd755a","

If you do not see the 'Convert to Logistics via bol' option in your seller account, please check if you have received confirmation of admission. If not, you can contact Partnerservice.

",{"_27":22372,"_119":22512},"Read here how to indicate which items you want to offer with Logistics via bol. This is called converting to Logistics via bol.",[],[22515,22516,22517,22518,22519,22520,22521,22522],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"convert-items-to-logistics-via-bol","2026-03-24T08:51:36.768Z","/en/idp/convert-items-to-logistics-via-bol",{"_162":22527,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.473Z",{"_55":22529},"cs4ddbc9554cd32fb7",[],{"_102":22532,"_53":22642,"_169":22644},[22533],{"_105":240,"_55":22534,"_90":108,"_92":22535,"_94":38,"_88":2746,"_95":22536,"_97":178,"_113":38,"_114":22537,"_246":22538,"_116":22624,"_208":118,"_120":22626,"_122":22627,"_27":22636,"_154":22637,"_156":22638,"_158":12892,"_39":22639,"_160":22640},"blt265e19034c0bdaa4",{},"2025-12-23T12:25:51.045Z","When you supply your stock to our fulfilment centers of Logistics via bol, there's a whole process behind it. From supplying, to scanning items and placing them in the warehouse, or what happens if something goes wrong: read here exactly how that process works! ",[22539,22544,22590,22596,22602,22608,22615],{"_324":22540},{"_27":118,"_53":22541,"_119":22543},{"_55":22542},"cs00c701eb9c578422","

Want to make sure your items arrive at the fulfilment center as agreed and can be processed correctly? Don't forget to read our supply conditions.

",{"_4593":22545},{"_4595":22546,"_53":22547,"_4598":22549,"_4600":22550},"Shipment status for Logistics via bol",{"_55":22548},"cs37659dca3c519e6a","

As soon as your shipment arrives at one of our fulfilment centers, it is registered as received. From that moment on, you can view the status of the shipment on the Logistics via bol page in your seller account, under the 'My Logistics via bol stock' tab.

The following happens in the fulfilment center:

",[22551,22565,22571,22577],{"_4603":22552,"_53":22553,"_4607":22555,"_4609":22556},"Shipment delivered",{"_55":22554},"cs87516dae0ea24d42","

This is the start of the process in the warehouse. The carrier has delivered the shipment, after which it will be processed. If the items are supplied correctly, they will be in stock within 3 working days. Received shipments are processed per mail cart. If your shipment is delivered by a parcel service, such as PostNL or DHL, it may occasionally happen that we only register the shipment as received the next day. This is because a mail cart can contain shipments supplied by different partners.

",[22557],{"_330":22558},{"_27":22559,"_53":22560,"_119":22562,"_336":4661,"_338":1196,"_340":22563},"Peak busy period at the fulfilment center",{"_55":22561},"cs98e37202eaf5a453","

During warm periods, the demand for cooling product ranges increases. Think of air conditioners, swimming pools, and fans. These are often larger items that take up more space than usual in trucks and vans. Because more and larger product ranges are sold, this can lead to longer delivery times and a shift in focus from inbound to outbound capacity. On warm days, productivity in the buildings also decreases. In these situations, the focus is also placed on outbound (shipping orders to customers) instead of inbound (booking in new shipments).

",{"_39":22564,"_37":38},{"_27":118,"_42":118},{"_4603":22566,"_53":22567,"_4607":22569,"_4609":22570},"Items received",{"_55":22568},"csb9710831698b2ab5","

Shipments are unpacked and checked for quantities and any damage incurred. It is also checked whether the items meet all supply conditions. For items with a limited shelf life, a check is also performed for the final sale date, based on the expiration date. You can find the received quantities in your seller account under 'My Logistics via bol shipments'.

",[],{"_4603":22572,"_53":22573,"_4607":22575,"_4609":22576},"In process",{"_55":22574},"cs01c137a1ab7c3c60","

The items have been checked. They are now ready to be stocked and will be moved to a stock location. If we receive an item in our warehouse for the first time, we measure it. This means it might take a little longer for such an item to be in stock.

",[],{"_4603":22578,"_53":22579,"_4607":22581,"_4609":22582},"Stocked",{"_55":22580},"csd8e9198fb624fa1e","

Before an item is stocked, it is first measured by a dimension scanner. Based on its size, the tariff group is determined. A loose plastic packaging can cause unusual dimensions – so pack your item as small as possible to prevent inaccuracies. When measuring an item, only 1 piece of that specific item is measured. Therefore, it is possible that that single item is not immediately booked into stock. If you see a difference of 1 piece, there is nothing wrong – the item is then still on its way to the correct stock location.

The shipment is then fully processed and ready for selling via bol. Your items are now also visible in your seller account under 'View my offer'.

",[22583],{"_330":22584},{"_27":5064,"_53":22585,"_119":22587,"_336":4661,"_338":1196,"_340":22588},{"_55":22586},"cs7443216dbf589378","

Your items will be in the correct stock location within 3 working days of receiving your shipment. Processing can take 3 working days because the fulfilment centers operate with a 'healthy' working stock. This ensures that there are always shipments to process. This way, employees can work as efficiently as possible, and we can keep the costs for Logistics via bol as low as possible.

",{"_39":22589,"_37":38},{"_27":118,"_42":118},{"_324":22591},{"_27":22592,"_53":22593,"_119":22595},"Delivered as unsellable",{"_55":22594},"cs22ec94d6496581d9","

These items cannot be sold because they are broken, damaged, incomplete, or because the expiration date has passed. These items are automatically added to your unsellable stock. More information about correctly supplying items can be found in the Conditions of Use (in Dutch).

",{"_324":22597},{"_27":22598,"_53":22599,"_119":22601},"Unknown item",{"_55":22600},"cs210263bfd972ae5c","

The item cannot be linked to a pre-registered item. We will investigate what is happening and contact you if we need your help. Please note: this notification will remain, even if the item is eventually recognized. The number of received items will be updated.

",{"_324":22603},{"_27":22604,"_53":22605,"_119":22607},"Counting errors during processing",{"_55":22606},"cs8155dd4f28f1ece5","

When receiving or stocking items, counting can sometimes go wrong. After a counting error, a stock correction can occur within a few days. In that case, your current stock level will be updated, not the numbers in the overview in your seller account.

",{"_330":22609},{"_27":8235,"_53":22610,"_119":22612,"_336":349,"_338":1196,"_340":22613},{"_55":22611},"csb3a1ba4f36d05e7b","

Your items will be in stock within 3 working days of receiving your shipment. If this is not the case and the delivery service indicates that the shipment was delivered more than 3 working days ago, please contact Partnerservice. Send the track & trace or Proof of Delivery and the name of the shipment. We refer to working days because we do not process Logistics via bol shipments during the weekend. During the weekend, customers place many orders, and we focus as much as possible on processing these orders. If fewer customer orders come in than expected, we will, of course, use the extra capacity to stock Logistics via bol shipments.

",{"_39":22614,"_37":38},{"_27":118,"_42":118},{"_330":22616},{"_27":5064,"_53":22617,"_119":22619,"_336":4326,"_338":1196,"_340":22620},{"_55":22618},"cs93e2faf13c6da074","

During busy periods, such as holidays, it takes longer for your shipment to be in stock. If we anticipate a longer processing time, we will communicate this on the Partnerplatform under disruptions and service messages.

",{"_39":22621,"_37":38},{"_27":22622,"_42":22623},"To disruptions and service messages","https://partnerplatform.bol.com/nl/updates/?type=malfunction",{"_27":22625,"_119":118},"Supplying stock",[],[22628,22629,22630,22631,22632,22633,22634,22635],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivering-stock","Delivering stock","2026-03-24T09:14:26.044Z","/en/idp/delivering-stock",{"_162":22641,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.267Z",{"_55":22643},"cs0abf8afccda890cf",[],{"_102":22646,"_53":22882,"_169":22884},[22647],{"_105":240,"_55":22648,"_90":108,"_92":22649,"_94":38,"_88":368,"_95":22650,"_97":178,"_113":38,"_114":22651,"_246":22652,"_116":22864,"_208":118,"_120":22867,"_122":22868,"_27":22877,"_154":22865,"_156":22878,"_158":12892,"_39":22879,"_160":22880},"blt9571ba51a6eb1f93",{},"2026-01-19T14:51:37.411Z","To ensure a smooth logistics process, it's important that you announce your items to us. How? By registering them. This allows you to specify exactly how many items you will deliver to bol and when. Please note: to register your items, you must first convert them.",[22653,22670],{"_4238":22654},{"_27":22353,"_53":22655,"_119":22356,"_4242":38,"_4238":-5,"_4243":22657,"_4247":118,"_4248":38,"_4249":22660},{"_55":22656},"cs013eefb5e199252d",{"_27":22658,"_42":22659},"Pre-announcing items | bol","https://www.youtube.com/watch?v=xXFSRdR4yo8",{"_55":22661,"_88":698,"_27":22662,"_195":16832,"_97":12892,"_158":12892,"_95":22663,"_156":22663,"_187":4254,"_191":22664,"_193":22662,"_92":22665,"_185":38,"_120":22666,"_160":22667,"_39":22669},"blt18ee307da42970d4","TN-pre-announcing.png","2026-03-24T09:17:44.655Z","1131262",{},[],{"_162":22668,"_164":12892,"_165":166,"_90":108},"2026-03-24T09:18:00.977Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt18ee307da42970d4/69c256b8edd18ded7089ce3d/TN-pre-announcing.png",{"_4593":22671},{"_4595":22672,"_53":22673,"_4598":118,"_4600":22675},"Create a new shipment",{"_55":22674},"csbcbd6145863c22e4",[22676,22705,22757,22763,22805,22826,22832,22858],{"_4603":22677,"_53":22678,"_4607":22680,"_4609":22681},"Create new Lvb shipment",{"_55":22679},"csc19fcb87e6ecb460","

In your seller account, click on the 'Items' menu and choose 'Create new Lvb shipment'.

",[22682,22697],{"_181":22683},{"_181":22684,"_53":22694,"_204":22696,"_7819":118},{"_55":22685,"_88":698,"_27":22686,"_195":699,"_97":5043,"_158":5043,"_95":22687,"_156":22687,"_187":4254,"_191":22688,"_193":22686,"_92":22689,"_185":38,"_120":22690,"_160":22691,"_39":22693},"blta148324169197f45","Lvb-zending-aanmaken2.png","2025-11-19T09:51:45.121Z","267136",{},[],{"_162":22692,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.757Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta148324169197f45/691d9331bd53a987c7dd629c/Lvb-zending-aanmaken2.png",{"_55":22695},"cs02f49988fb360ed1","Create shipment.",{"_330":22698},{"_27":22699,"_53":22700,"_119":22702,"_336":349,"_338":1196,"_340":22703},"Items already registered?",{"_55":22701},"cs98c22251dc25ee27","

If you have already registered the items, you can copy them from a previous shipment. To do this, click on the 'My Lvb shipments' menu. Then, click on an existing shipment from which you want to copy the items and select the 'Copy' button in the top right. The 'Create new Lvb shipment' screen will open, and the items from the copied shipment will already be listed there.

Please note: it's possible that an item previously registered might no longer be available for Lvb. In this case, you will see a message indicating which items are affected.\r

",{"_39":22704,"_37":38},{"_27":118,"_42":118},{"_4603":11979,"_53":22706,"_4607":22708,"_4609":22709},{"_55":22707},"cs7144db638a617f2f","

Here, specify which items and how many items you want to send. This can also be done in bulk using the 'Add bulk items' button. It is important that this quantity matches the number you send to our Fulfilment center. Please note that you only register the EANs that are physically printed on the item. All of this helps minimize the chance of incorrect processing in the Fulfilment center.

When items are selected in the registration screen, the 'Category' column will indicate which stock limit this item falls under. More information about stock limits can be found here.

",[22710,22726,22733,22741],{"_181":22711},{"_181":22712,"_53":22723,"_204":22725,"_7819":118},{"_55":22713,"_88":698,"_27":22714,"_195":699,"_97":5043,"_158":5043,"_95":22715,"_156":22715,"_187":4254,"_191":22716,"_193":22717,"_92":22718,"_185":38,"_120":22719,"_160":22720,"_39":22722},"blt9d533fbea465e69a","Nieuwe zending aanmaken.png","2025-11-19T09:55:03.810Z","165052","Nieuwe_zending_aanmaken.png",{},[],{"_162":22721,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.774Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt9d533fbea465e69a/691d93f7784e60dbf4a958f3/Nieuwe_zending_aanmaken.png",{"_55":22724},"csda85916a39b5674b","Create new shipment.",{"_330":22727},{"_27":5064,"_53":22728,"_119":22730,"_336":4661,"_338":1196,"_340":22731},{"_55":22729},"cs2b21191fd326850b","

Ensure that the selected quantities do not exceed the respective stock limit. It is not possible to register more items and/or put them in stock than the stock limit allows.\r

For more information about the selection or the stock limit, move your mouse over the (i)-icon.

",{"_39":22732,"_37":38},{"_27":118,"_42":118},{"_330":22734},{"_27":22735,"_53":22736,"_119":22738,"_336":4326,"_338":339,"_340":22739},"Item not found",{"_55":22737},"cs68a8e330ad8e502c","

If you cannot find the item you converted in the list, it's important to check if all content for the item has been correctly entered and/or if the item is suitable for Lvb. If our server is busy, it may also take some time for the item to be converted.

",{"_39":22740,"_37":38},{"_27":118,"_42":118},{"_181":22742},{"_181":22743,"_53":22754,"_204":22756,"_7819":118},{"_55":22744,"_88":698,"_27":22745,"_195":699,"_97":5043,"_158":5043,"_95":22746,"_156":22746,"_187":4254,"_191":22747,"_193":22748,"_92":22749,"_185":38,"_120":22750,"_160":22751,"_39":22753},"blt95a86edb6efc9baf","Zendingen opslaan.png","2025-11-19T10:01:34.829Z","86227","Zendingen_opslaan.png",{},[],{"_162":22752,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.782Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt95a86edb6efc9baf/691d957e759058fb59e9d7ea/Zendingen_opslaan.png",{"_55":22755},"csda39019b6ae0e8c6","Example of saving shipments.",{"_4603":22758,"_53":22759,"_4607":22761,"_4609":22762},"Request destination and save shipments",{"_55":22760},"cs3b648b6cd16ad26b","

After the items have been selected, they are assigned to a shipment with a corresponding Fulfilment center (the destination). On this page, you indicate which of these shipments you want to save. Please note: the destination of a shipment is only valid for a limited time. Once that time has passed, the destination of a shipment will need to be re-requested.

Additionally, it's important to fill in the reference. Keeping this as unique as possible minimizes the chance of another partner entering the same reference, which helps prevent process disruptions.

",[],{"_4603":22764,"_53":22765,"_4607":22767,"_4609":22768},"Register shipment: Select shipment",{"_55":22766},"cs476e39a51f9cc5b0","

In your seller account, on the 'My Lvb shipments' page, open the draft shipment that needs to be registered. Then click the 'finalize registration' button to fill in the shipment details.

",[22769,22784,22789],{"_181":22770},{"_181":22771,"_53":22781,"_204":22783,"_7819":118},{"_55":22772,"_88":698,"_27":22773,"_195":699,"_97":5043,"_158":5043,"_95":22774,"_156":22774,"_187":4254,"_191":22775,"_193":22773,"_92":22776,"_185":38,"_120":22777,"_160":22778,"_39":22780},"blt5449d50c7996fab5","Zendingen-Voorraad.png","2025-11-19T10:23:08.834Z","207318",{},[],{"_162":22779,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.791Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5449d50c7996fab5/691d9a8c6cf8246f7b859bbc/Zendingen-Voorraad.png",{"_55":22782},"csbe3445c34ae3177e","Example of 'final registration'.",{"_324":22785},{"_27":118,"_53":22786,"_119":22788},{"_55":22787},"csd9b355b2372e41fc","

Please note! If the destination of the draft shipment has expired, it will first need to be re-requested.

",{"_181":22790},{"_181":22791,"_53":22802,"_204":22804,"_7819":118},{"_55":22792,"_88":698,"_27":22793,"_195":699,"_97":5043,"_158":5043,"_95":22794,"_156":22794,"_187":4254,"_191":22795,"_193":22796,"_92":22797,"_185":38,"_120":22798,"_160":22799,"_39":22801},"blt868812e34d3b0eba","Bestemming verlopen.png","2025-11-19T10:24:51.481Z","46055","Bestemming_verlopen.png",{},[],{"_162":22800,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.824Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt868812e34d3b0eba/691d9af3f3543b444729d05c/Bestemming_verlopen.png",{"_55":22803},"cs58d732c703716171","Example of an expired destination.",{"_4603":22806,"_53":22807,"_4607":22809,"_4609":22810},"Make a delivery appointment",{"_55":22808},"cs8af1643773275d4e","

It is important that you fill in all information (quantities, specific items, and the date) correctly and completely. Our planning is based on the agreed delivery appointments, and to avoid delays, it's important that these appointments are met. In the delivery conditions, chapter 6.2, you can read which vehicles are suitable for this.

When choosing a delivery date, not all dates may be available. Sometimes it's not possible to select your preferred date. This is because we only make days available when we actually have the capacity to process your shipment.

",[22811],{"_181":22812},{"_181":22813,"_53":22823,"_204":22825,"_7819":118},{"_55":22814,"_88":698,"_27":22815,"_195":699,"_97":5043,"_158":5043,"_95":22816,"_156":22816,"_187":4254,"_191":22817,"_193":22815,"_92":22818,"_185":38,"_120":22819,"_160":22820,"_39":22822},"bltbf9ea404f69e2297","Leveringsdetails.png","2025-11-19T10:27:40.400Z","150756",{},[],{"_162":22821,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.766Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbf9ea404f69e2297/691d9b9cac8f297ee47154c4/Leveringsdetails.png",{"_55":22824},"cs7ca47538bba12394","Example page of delivery details.",{"_4603":22827,"_53":22828,"_4607":22830,"_4609":22831},"Finalize shipment registration",{"_55":22829},"csba523c27f22da72c","

After filling in the details for the delivery appointment, click the 'finalize registration' button to make the shipment final. Once a registration is finalized, a message is sent to bol's Fulfilment center so we can account for your shipment.

To ensure your items are processed correctly in the warehouse, several delivery conditions have been established. Do you want to know what these delivery conditions are or are you looking for other information about the services, such as current rates? Then follow the e-learning, which can also be found on the Partnerplatform. One of the most important delivery conditions is that you actually deliver your shipment on the day of your registration, that you deliver the exact quantities and items you registered, and that you adhere to the maximum weight of a package (15KG).

If your shipment is not finalized, we unfortunately cannot process it at the Fulfilment center. If you still sent the shipment, it will be refused and returned.

",[],{"_4603":22833,"_53":22834,"_4607":22836,"_4609":22837},"Shipping label",{"_55":22835},"cs574da1d1d8be1d65","

Once the shipment has been finally registered, the shipping label can be added. Click 'Download shipping label(s)' and print them. Affix the shipping label(s) to each individual package or pallet. Ensure that this unique shipping label is placed on both the short and long sides of your pallet and on the top of your individual packages. For multiple packages and/or pallets, you will receive multiple shipping labels to affix; ensure that each pallet/package has its unique shipping label attached. It is important that each pallet or package has a unique shipping label (and not accidentally a packing list) and that each pallet or package has a unique code on the shipping label.

Make sure your shipping labels are clearly legible and correctly affixed. Please note: ensure your label is clearly printed. Printer ink that is nearly empty causes noise on the barcode, and then we cannot properly process your cargo carrier in the Fulfilment center.

",[22838,22853],{"_181":22839},{"_181":22840,"_53":22850,"_204":22852,"_7819":118},{"_55":22841,"_88":698,"_27":22842,"_195":699,"_97":5043,"_158":5043,"_95":22843,"_156":22843,"_187":4254,"_191":22844,"_193":22842,"_92":22845,"_185":38,"_120":22846,"_160":22847,"_39":22849},"bltf80bc999e8bc876f","Verzendlabels.png","2025-11-19T10:30:22.877Z","6129",{},[],{"_162":22848,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.833Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf80bc999e8bc876f/691d9c3e720d0ac57eeb11b4/Verzendlabels.png",{"_55":22851},"cs9f6ad8af4a1631a2","Download button for downloading shipping la",{"_324":22854},{"_27":118,"_53":22855,"_119":22857},{"_55":22856},"csba44f9f3ab89c8f8","

For smooth and timely processing of your items, please consider the following points and use this checklist:

The shipment will be delivered on the delivery date indicated in the registration.
The shipment will be delivered to the Fulfilment center assigned in the registration.
Every loose package or loose pallet must have the correct Logistics via bol shipping label.
The contents of the shipment must match the registration (item type and number of items).
Every item in the shipment must have one scannable code: one EAN number.
Everything checked? You can now deliver your registered shipment to the Fulfilment center.
Are you sending the items in an outer box? Cover all barcodes on the outer box.

Everything checked? You can now deliver your registered shipment to the Fulfilment center.

",{"_4603":22859,"_53":22860,"_4607":22862,"_4609":22863},"Change registration",{"_55":22861},"csb6f818b9de7b0a33","

Have you finalized your shipment registration, but still want to make changes? Go to the 'Items' menu in your seller account and choose 'My Lvb shipments'. Then click the 'Edit' button for the registered shipment you want to adjust.

On this page, you can adjust, among other things, the number of pallets, packages, and items for shipments delivered to our Fulfilment center either via our delivery service or by your own carrier. It's also possible to adjust the delivery date and/or your pickup appointment.

Are you unable to deliver your shipment after all? Then make sure you cancel your registration or adjust the delivery time. This applies to shipments you deliver with your own carrier as well as shipments you send via bol's delivery service. In the same screen where you can edit your shipment, you can also cancel it.

More information about changing your registration can be found on this page.

",[],{"_27":22865,"_119":22866},"Register your items for","It is important that you announce your items to us by registering them. Read here how this registration works.",[],[22869,22870,22871,22872,22873,22874,22875,22876],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"register-your-items-for","2026-03-24T09:20:11.247Z","/en/idp/register-your-items-for",{"_162":22881,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:32.694Z",{"_55":22883},"csdbb503c0a4df3f78",[],{"_102":22886,"_53":22957,"_169":22959},[22887],{"_105":240,"_55":22888,"_90":108,"_92":22889,"_94":38,"_88":243,"_95":22890,"_97":178,"_113":38,"_114":22891,"_246":22892,"_116":22940,"_208":118,"_120":22942,"_122":22943,"_27":22952,"_154":22941,"_156":22953,"_158":701,"_39":22954,"_160":22955},"blt6f71016fc2f14cd0",{},"2026-01-27T13:42:41.088Z","For some items, such as an identical beauty item with different language versions, multiple EAN (European Article Number) codes may exist. For correct processing in the Fulfilment center, it is essential that you pre-notify and supply the correct EAN: the EAN that is physically on the item.",[22893,22934],{"_4593":22894},{"_4595":22895,"_53":22896,"_4598":22898,"_4600":22899},"Step-by-step plan for a shipment that deviates from the EAN",{"_55":22897},"cs8de55d2f42d75b9a","

Follow the step-by-step plan below to create a shipment with one or more items that may differ from the EAN in your current offer.

",[22900,22922,22928],{"_4603":22901,"_53":22902,"_4607":22904,"_4609":22905},"Check the EAN",{"_55":22903},"csa4534c2ceefa4a0d","

Before you start: check if the EAN on your item is already known in your seller account

Check your seller account to see if the EAN physically on the item has also been added to your seller account under “My items”. If you search for the EAN and the item appears, proceed to step 2.
If the item does not appear when you search for the EAN in ‘My Items’? Then you may need to add this EAN. Go to ‘Add item individually’ and enter the EAN here.
- If it appears that you can still add the item? Then create a new item and link it to the EAN that was already in your offer. Follow the step-by-step plan for this: ‘Add new item’
- Please note: shipments with unknown EANs cannot be processed correctly. This increases the chance of errors in the Fulfilment center

If it appears that you are already selling the item, as shown in the example below? Then you have a different EAN in your product range that is already linked to this EAN. Then proceed to step 2.

",[22906],{"_181":22907},{"_181":22908,"_53":22919,"_204":22921,"_7819":118},{"_55":22909,"_88":698,"_27":22910,"_195":699,"_97":5043,"_158":5043,"_95":22911,"_156":22911,"_187":4254,"_191":22912,"_193":22913,"_92":22914,"_185":38,"_120":22915,"_160":22916,"_39":22918},"blt60f82910b481ffc6","Artikelen toevoegen.png","2025-11-19T15:11:13.756Z","83859","Artikelen_toevoegen.png",{},[],{"_162":22917,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.797Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt60f82910b481ffc6/691dde1145c2c46503790b33/Artikelen_toevoegen.png",{"_55":22920},"csb40b4e88107c3344","Add items.",{"_4603":22923,"_53":22924,"_4607":22926,"_4609":22927},"Create shipment",{"_55":22925},"cs9deb005c76b0bd43","

Navigate to ‘Items’ in the menu.
Click on ‘Create new LvB shipment’ to create a new shipment.

",[],{"_4603":22929,"_53":22930,"_4607":22932,"_4609":22933},"Select the correct items",{"_55":22931},"csb4e058b18b2e59ab","

Indicate which items you want to send and in what quantities.
- Optionally use the ‘Add bulk items’ button if you want to add multiple items at once.
EANs that are physically on the item and linked to an item in your offer can also be found and selected via the search bar.
Ensure that the quantity you enter exactly matches the quantity you are sending.
You can include multiple items with different EANs in one shipment, as long as they are all known to bol and linked to the EAN you have in your offer.
Important: only select the EANs that are actually on the physical item. This prevents errors in the processing.

",[],{"_324":22935},{"_27":22936,"_53":22937,"_119":22939},"Finally: avoid processing errors",{"_55":22938},"csf3386651ab797d15","

An accurate pre-notification is crucial for smooth processing at the bol Fulfilment center. Incorrectly supplied EANs lead to incorrect processing, delays, or returns. Therefore, always check that the correct EAN (as on the physical item) is selected during pre-notification.

",{"_27":22941,"_119":118},"Create shipment for items with multiple EANs",[],[22944,22945,22946,22947,22948,22949,22950,22951],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"create-shipment-for-items-with-multiple-eans","2026-01-27T13:47:24.666Z","/en/idp/create-shipment-for-items-with-multiple-eans",{"_162":22956,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.431Z",{"_55":22958},"csc7e2074035e2a0b6",[],{"_102":22961,"_53":23029,"_169":23031},[22962],{"_105":240,"_55":22963,"_90":108,"_92":22964,"_94":38,"_88":368,"_95":22965,"_97":178,"_113":38,"_114":22966,"_246":22967,"_116":23012,"_208":118,"_120":23014,"_122":23015,"_27":23024,"_154":23013,"_156":23025,"_158":12892,"_39":23026,"_160":23027},"bltada540b45cb830f3",{},"2026-01-27T13:42:23.251Z","If an item has an unknown EAN, this can cause issues with its processing in the fulfilment center. It is therefore important to add the unknown EAN to your offer and have bol link it to existing items. By doing this correctly, you prevent the loss of product reviews and ensure smooth processing in bol's system and fulfilment center.",[22968,23006],{"_4593":22969},{"_4595":22970,"_53":22971,"_4598":118,"_4600":22973},"Step-by-step plan for adding unknown EAN items",{"_55":22972},"cs81eb3479d6a58683",[22974,22980,22994,23000],{"_4603":22975,"_53":22976,"_4607":22978,"_4609":22979},"Add the new EAN",{"_55":22977},"cs774deb5512953f46","

Add the item again to your seller account, but this time with the new EAN.
You can do this manually one by one or multiple items at once via a bulk upload or the Retailer API.

",[],{"_4603":22981,"_53":22982,"_4607":22984,"_4609":22985},"Contact Partnerservice",{"_55":22983},"cs23acc6422c3ecd9d","

After you have added the item:
Before submitting a request to Partnerservice, we recommend that you first review our general guidelines on the correct use of EANs.
Contact Partnerservice via chat or email at zakelijkverkopen@bol.com.
Clearly state:
- The item
- All EANs that need to be linked
Indicate which EAN should be used as the main EAN. Choose the EAN that is already known to bol and to which product reviews may already be linked.

",[22986],{"_330":22987},{"_27":22988,"_53":22989,"_119":22991,"_336":12292,"_338":339,"_340":22992},"Why is this important?",{"_55":22990},"csbe97c05e6adeb79e","

Only the reviews of the main EAN remain visible after linking. If you do not provide this correctly, valuable reviews may be lost.
After submitting the request to link your items, it will be assessed whether it complies with all established guidelines. If the items from the EANs are not identical, for example, if they differ by more than just the language version, the linking request may be rejected.

",{"_39":22993,"_37":38},{"_27":118,"_42":118},{"_4603":22995,"_53":22996,"_4607":22998,"_4609":22999},"EAN linking confirmation",{"_55":22997},"cs994e05577a5acb78","

Once the linking request has been assessed, Partnerservice will contact you.
If confirmed, the item is correctly linked to the main EAN.
Any Shipping via bol stock on the old EAN will remain available.

",[],{"_4603":23001,"_53":23002,"_4607":23004,"_4609":23005},"Create a new pre-notification",{"_55":23003},"csd7f8cea22bedda31","

Now that the new EAN has been correctly added and linked:

Create a new Shipping via bol pre-notification with the correct (main) EAN.
Ensure that your pre-notification matches the physical item and the shipment you are sending.

",[],{"_324":23007},{"_27":23008,"_53":23009,"_119":23011},"Important to remember",{"_55":23010},"cscd32b4375dbe7756","

Correct EAN linking prevents you from:

Losing reviews
Shipments being processed incorrectly
Experiencing unnecessary delays

Do you have doubts? Please contact Partnerservice before sending a shipment with an unknown EAN.

",{"_27":23013,"_119":118},"Creating a shipment for an unknown EAN",[],[23016,23017,23018,23019,23020,23021,23022,23023],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"create-shipment-for-unknown-ean","2026-03-24T09:26:30.912Z","/en/idp/create-shipment-for-unknown-ean",{"_162":23028,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.454Z",{"_55":23030},"cs721b7ef2b8c43f29",[],{"_102":23033,"_53":23346,"_169":23348},[23034],{"_105":240,"_55":23035,"_90":108,"_92":23036,"_94":38,"_88":5125,"_95":23037,"_97":178,"_113":38,"_114":23038,"_246":23039,"_116":23329,"_208":118,"_120":23330,"_122":23331,"_27":23340,"_154":23341,"_156":23342,"_158":12892,"_39":23343,"_160":23344},"blt409965c756485f0b",{},"2026-01-27T13:42:06.526Z","With Logistics via bol, we take care of your entire logistics process. We do this for almost all items, including larger ones! We have built an adapted fulfilment center especially for XL+ items. Now you too can benefit from our fast delivery times with your larger items and achieve more sales.",[23040,23045,23051,23057,23073,23089,23095,23101,23106,23126,23131,23137,23143,23164,23169,23183,23189,23206,23224,23242,23248,23253,23272,23290,23296,23302,23310,23316,23322],{"_324":23041},{"_27":118,"_53":23042,"_119":23044},{"_55":23043},"csb57cf04d4fc0e66b","

You can also use Logistics via bol for XL+ items. It's important to know that you need additional rights for this, and you'll also be assigned an additional (XL+) stock ceiling. This is because there is limited capacity available in the adapted fulfilment centers.

Currently, there are 2 XL+ fulfilment centers:

BFC XL Nieuwegein, for XL and XXL
BFC XL Oosterhout, for 3XL with 1- or 2-person delivery

When you pre-register your items in your seller account, your items will be assigned to BFC XL Nieuwegein or BFC XL Oosterhout. Which fulfilment center this will be depends on the packaging dimensions.

",{"_315":23046},{"_317":23047,"_53":23048,"_321":23050},"Packaging dimensions XL+ items",{"_55":23049},"cs6cbdb47b849ffee1","dimensions",{"_324":23052},{"_27":23053,"_53":23054,"_119":23056},"Packaging dimensions XL+ items ",{"_55":23055},"cs9d34f37738f7b536","

That you enter the correct packaging dimensions is crucial for us to process your item properly.

Packaging dimensions include:

The weight,
the length,
the width,
and the height of your packaging.

To ensure that your item is stored in the correct fulfilment center, we check the packaging dimensions of each new item as soon as it arrives with us.

You can find the packaging dimensions below. Please use the dimensions of the total package.

",{"_359":23058},{"_27":23059,"_53":23060,"_119":118,"_364":38,"_365":23062,"_382":23072},"Packaging dimensions | XL and XXL",{"_55":23061},"cs467b2a304aee1373",{"_55":23063,"_88":698,"_27":23064,"_195":699,"_97":5043,"_158":5043,"_95":23065,"_156":23065,"_187":370,"_191":23066,"_193":23064,"_92":23067,"_185":38,"_120":23068,"_160":23069,"_39":23071},"blt8a53ed97250e532c","Verpakkingsdimensies-XL-en-XXL-Lvb-2024-EN.xlsx","2026-02-18T14:18:39.270Z","9217",{},[],{"_162":23070,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:50.994Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8a53ed97250e532c/6995ca3f918cc700082b23f9/Verpakkingsdimensies-XL-en-XXL-Lvb-2024-EN.xlsx","

Volume in liters = length x width x height / 1,000

Please note: Items with a long side of 170cm to 175cm or heavier than 30kg cannot currently be shipped to Belgian customers. These items can be shipped to Dutch customers.

",{"_359":23074},{"_27":23075,"_53":23076,"_119":118,"_364":57,"_365":23078,"_382":23088},"Packaging dimensions | 3XL",{"_55":23077},"cs81111b0dc8969120",{"_55":23079,"_88":698,"_27":23080,"_195":699,"_97":5043,"_158":5043,"_95":23081,"_156":23081,"_187":370,"_191":23082,"_193":23080,"_92":23083,"_185":38,"_120":23084,"_160":23085,"_39":23087},"blt57b8893fd70776da","Verpakkingsdimensies-3XL-Lvb-2024-3-EN.xlsx","2026-02-18T14:19:37.946Z","9363",{},[],{"_162":23086,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:51.017Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt57b8893fd70776da/6995ca793300950008abc827/Verpakkingsdimensies-3XL-Lvb-2024-3-EN.xlsx","

*Girth = 1 x length + 2 x width + 2 x height

** For 3XL 2-person delivery, a maximum weight of 150kg is allowed for the MDA category

Volume in liters = length x width x height / 1,000

",{"_324":23090},{"_27":23091,"_53":23092,"_119":23094},"Storage in different fulfilment centers",{"_55":23093},"csa3b86eb52ef6aa6e","

When you send XL+ items to us, it's possible that your XL+ product range needs to be sent to both BFC XL Nieuwegein and BFC XL Oosterhout. This depends on the size.

Example: Do you sell a range of different TVs? Then it's quite possible that some of the TVs fall within XXL and some within 3XL. In that case, the first part goes to BFC XL Nieuwegein and the other part goes to BFC XL Oosterhout.

",{"_315":23096},{"_317":23097,"_53":23098,"_321":23100},"Enter and check packaging dimensions ",{"_55":23099},"cs7437534e9536de4b","enter-dimensions",{"_324":23102},{"_27":23097,"_53":23103,"_119":23105},{"_55":23104},"cs9b5e90078d21ab00","

You enter the dimensions in the seller account under ‘My items’.

",{"_7800":23107},{"_27":118,"_53":23108,"_119":118,"_181":23110},{"_55":23109},"cse0928020be65bc41",[23111],{"_181":23112,"_53":23123,"_204":23125,"_7819":118},{"_55":23113,"_88":2182,"_195":699,"_27":23114,"_97":701,"_158":5043,"_95":23115,"_156":23116,"_187":188,"_191":23117,"_193":23114,"_92":23118,"_185":38,"_120":23119,"_373":118,"_160":23120,"_39":23122},"blt5d0224c43eed1d07","Verpakkingsdimensies-scaled.jpg","2025-12-10T18:59:25.966Z","2026-02-18T14:03:39.380Z","301995",{},[],{"_162":23121,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:51.085Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5d0224c43eed1d07/6995c6bbea88820008f2a095/Verpakkingsdimensies-scaled.jpg",{"_55":23124},"csd8227af8061bb6cd","Packaging dimensions",{"_324":23127},{"_27":118,"_53":23128,"_119":23130},{"_55":23129},"cs9403b99f29e14fe8","

Enter packaging dimensions
For each item, you can enter the packaging dimensions under 'Optional'. Please use the dimensions of the total package. You can also do this in bulk (Excel import), or enter and/or adjust it via your integrator.
Incorrect packaging dimensions
If there is a difference between the entered dimensions and the dimensions measured by us, it may take longer for your item to be processed. In some cases, items may need to be moved to another fulfilment center.
No packaging dimensions
If no packaging dimensions are entered for an XL+ item, a regular BFC will be assigned. We will then measure the item and have to move it to the correct BFC XL. This takes time, so please make sure to enter the packaging dimensions when pre-registering!

",{"_315":23132},{"_317":23133,"_53":23134,"_321":23136},"Logistics via bol rates | XL+ items ",{"_55":23135},"csf0f7068a33245d8b","xl-rates",{"_324":23138},{"_27":23139,"_53":23140,"_119":23142},"Logistics via bol rates | XL+ items",{"_55":23141},"cscfe48a84c13ba29d","

The rates for Logistics via bol depend on the weight and dimensions of the item. View all Logistics via bol rates here.

The rates for Logistics via bol XL+ include:

Includes: Pick & pack costs, shipping, customer service, returns
Excludes: VAT, commission

",{"_7800":23144},{"_27":118,"_53":23145,"_119":118,"_181":23147},{"_55":23146},"cs7cda32030b600cfa",[23148],{"_181":23149,"_53":23161,"_204":23163,"_7819":118},{"_55":23150,"_88":2182,"_195":19188,"_27":23151,"_97":701,"_158":98,"_95":23152,"_156":23153,"_187":4254,"_191":23154,"_193":23155,"_92":23156,"_185":38,"_120":23157,"_373":118,"_160":23158,"_39":23160},"blt30f8987c28f92be6","Afmetingen-verpakkingen-XLplus-Partnerplatform.png","2025-12-10T19:00:34.695Z","2026-01-02T19:01:54.398Z","112566","Afmetingen-verpakkingen-XLplus-Partnerplatform-1.png",{},[],{"_162":23159,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.740Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt30f8987c28f92be6/69581612aa8b642d918f9488/Afmetingen-verpakkingen-XLplus-Partnerplatform-1.png",{"_55":23162},"csa0a39e3697261836","Packaging dimensions XLplus ",{"_324":23165},{"_27":118,"_53":23166,"_119":23168},{"_55":23167},"csee7be5c6c40c31cb","*For 3XL 2-person delivery, a maximum weight of 150 kg is allowed for the MDA (white goods electronics) category.",{"_359":23170},{"_27":23139,"_53":23171,"_119":118,"_364":57,"_365":23173,"_382":118},{"_55":23172},"csa5310689ae7ff4a8",{"_55":23174,"_88":698,"_27":23175,"_195":699,"_97":5043,"_158":5043,"_95":23176,"_156":23176,"_187":370,"_191":23177,"_193":23175,"_92":23178,"_185":38,"_120":23179,"_160":23180,"_39":23182},"bltf7d0bc35f536d74b","ENG-Lvb-tarieven-XL-3XL.xlsx","2026-02-18T14:22:04.059Z","15668",{},[],{"_162":23181,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:51.040Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf7d0bc35f536d74b/6995cb0cf8977f0008afde7d/ENG-Lvb-tarieven-XL-3XL.xlsx",{"_315":23184},{"_317":23185,"_53":23186,"_321":23188},"Logistics via bol delivery promise XL+",{"_55":23187},"cs01a0274fe0fbd064","xl-delivery-promise",{"_11131":23190},{"_27":23185,"_53":23191,"_119":23193,"_181":23194},{"_55":23192},"csb99db49dfae7b1bf","

With Logistics via bol XL-XXL, you offer your customers ‘ordered before 11:00 PM, delivered tomorrow’ for the Netherlands and ‘ordered before 11:59 PM, delivered tomorrow’ for Belgium.

",{"_181":23195,"_204":23205,"_4285":12505,"_7819":118},{"_55":23196,"_88":698,"_195":699,"_27":23197,"_97":701,"_158":701,"_95":23198,"_156":23198,"_187":4254,"_191":23199,"_193":23197,"_92":23200,"_185":38,"_120":23201,"_160":23202,"_39":23204},"bltecbd9b3e23fcd07b","Voor-23_59-besteld-morgen-in-huis.png","2025-12-10T19:02:16.359Z","2556",{},[],{"_162":23203,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.043Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltecbd9b3e23fcd07b/6939c3b878a7e14d600872cf/Voor-23_59-besteld-morgen-in-huis.png","Ordered before 11:59 PM, delivered tomorrow",{"_11131":23207},{"_27":23208,"_53":23209,"_119":23211,"_181":23212},"3XL-items",{"_55":23210},"csefc4d1cc2d4c9157","

For 3XL items, customers need to make a delivery appointment. The delivery promise for these items is: ‘In stock. Ordered before 11:59 PM, delivered tomorrow. Delivery by appointment.’

",{"_181":23213,"_204":23223,"_4285":12505,"_7819":118},{"_55":23214,"_88":698,"_195":699,"_27":23215,"_97":701,"_158":701,"_95":23216,"_156":23216,"_187":4254,"_191":23217,"_193":23215,"_92":23218,"_185":38,"_120":23219,"_160":23220,"_39":23222},"bltb3282e99d178fcf9","Group-11.png","2025-12-10T19:02:52.709Z","3470",{},[],{"_162":23221,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.731Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb3282e99d178fcf9/6939c3dc7aa246816d433db1/Group-11.png","In stock",{"_11131":23225},{"_27":23226,"_53":23227,"_119":23229,"_181":23230},"Logistics via bol XL+",{"_55":23228},"cs50584b4970eece09","

With Logistics via bol XL, due to the sizes, you cannot offer free Select delivery options to customers.

",{"_181":23231,"_204":23241,"_4285":12505,"_7819":118},{"_55":23232,"_88":698,"_195":699,"_27":23233,"_97":701,"_158":701,"_95":23234,"_156":23234,"_187":4254,"_191":23235,"_193":23233,"_92":23236,"_185":38,"_120":23237,"_160":23238,"_39":23240},"bltb2bb38ec495e4b2d","Select.png","2025-12-10T19:03:28.136Z","945",{},[],{"_162":23239,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.749Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb2bb38ec495e4b2d/6939c40034e2d6582365295e/Select.png","Select",{"_315":23243},{"_317":23244,"_53":23245,"_321":23247},"Threshold delivery service for XL+",{"_55":23246},"cs2ce94114b745f0fd","threshold-delivery-service",{"_324":23249},{"_27":23244,"_53":23250,"_119":23252},{"_55":23251},"csa7e6e9fadc3bcc6e","

We apply threshold delivery service for all Logistics via bol items. This means we deliver items to the threshold of the customer's front door. For 3XL, this means the item is also carried inside.

",{"_11131":23254},{"_27":23255,"_53":23256,"_119":23258,"_181":23259}," White Goods Electronics",{"_55":23257},"csab24498f6c66a4bf","

For white goods electronics (MDA) and certain TVs, your customer has the option to add installation service.

",{"_181":23260,"_204":23271,"_4285":12505,"_7819":118},{"_55":23261,"_88":2182,"_195":699,"_27":23262,"_97":701,"_158":5043,"_95":23263,"_156":23264,"_187":4254,"_191":23265,"_193":23262,"_92":23266,"_185":38,"_120":23267,"_373":118,"_160":23268,"_39":23270},"bltf3230873503578e5","Frame-13.png","2025-12-10T19:04:12.004Z","2026-02-18T14:10:39.763Z","64829",{},[],{"_162":23269,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:51.107Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf3230873503578e5/6995c85f6245840008fd1c05/Frame-13.png","View replenishment suggestions",{"_11131":23273},{"_27":23274,"_53":23275,"_119":23277,"_181":23278},"Return old appliance",{"_55":23276},"cs45cb955ca607e187","

In addition, you are also obliged to take back the old appliance (MDA and certain TVs).

",{"_181":23279,"_204":23274,"_4285":12505,"_7819":118},{"_55":23280,"_88":2182,"_195":699,"_27":23281,"_97":701,"_158":5043,"_95":23282,"_156":23283,"_187":4254,"_191":23284,"_193":23281,"_92":23285,"_185":38,"_120":23286,"_373":118,"_160":23287,"_39":23289},"blt50eee9fc5274c8e4","Retour-nemen-wda.png","2025-12-10T19:04:53.976Z","2026-02-18T14:12:35.456Z","223870",{},[],{"_162":23288,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:27:51.063Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt50eee9fc5274c8e4/6995c8d36245840008fd1c07/Retour-nemen-wda.png",{"_315":23291},{"_317":23292,"_53":23293,"_321":23295},"Delivery conditions XL+ ",{"_55":23294},"cs370f3a9016dad4ff","delivery-conditions",{"_324":23297},{"_27":23298,"_53":23299,"_119":23301},"Delivery conditions for XL+ items ",{"_55":23300},"csaf6389985d9a675f","

For XL+, additional delivery conditions apply, where the other Logistics via bol delivery conditions always apply. Check the applicable delivery conditions. Some important points specifically for the XL+ product range are:

If an item fits on an EPAL Euro pallet (80 x 120 cm) in any way, the pallet must be stacked so that the item is delivered on an EPAL Euro pallet.
If an item does not fit on an EPAL Euro pallet due to its dimensions or for safety reasons, the item may protrude a maximum of 25 cm on both sides along the length of the EPAL Euro pallet. The maximum length of the pallet will then be 170 cm. The maximum width remains 80 cm.
If the above does not fit (in practice, this will only be necessary at bol Fulfilment Center XL2), you may choose from the following pallet variants:
- 2 EPAL Euro pallets lengthwise. The load unit will then be 80 x 240 cm. It is not permitted to position the pallets widthwise (i.e., with dimensions of 160 x 120 cm).
- A non-standard pallet larger than an EPAL Euro pallet up to a maximum of 120 x 210 cm.
For the delivery of clampable items (e.g., white goods), specific rules apply as described in article 5.4 of the delivery conditions.

",{"_4412":23303},{"_340":23304,"_53":23308},{"_39":23305,"_37":57},{"_27":23306,"_42":23307},"View general delivery conditions","https://partnerplatform.bol.com/en/need-help/logisticsviabol/terms-of-delivery-of-logistics-via-bol-com/",{"_55":23309},"cs7eb181cbde3e7996",{"_315":23311},{"_317":23312,"_53":23313,"_321":23315},"Sign up for Logistics via bol XL+",{"_55":23314},"cs9bb5612f58e7dd84","sign-up-xl",{"_324":23317},{"_27":23318,"_53":23319,"_119":23321},"Getting started with Logistics via bol XL+",{"_55":23320},"cs10dd2d92abf6a78d","

You are eligible for Logistics via bol and Logistics via bol XL+ if you sell at least 1,500 items per year.
Interested? Sign up now:

",{"_4412":23323},{"_340":23324,"_53":23327},{"_39":23325,"_37":57},{"_27":16848,"_42":23326},"https://partnerplatform.bol.com/en/need-help/logisticsviabol/registration-logisticsviabol/",{"_55":23328},"cs831648459e00ebe3",{"_119":118,"_27":118},[],[23332,23333,23334,23335,23336,23337,23338,23339],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"xl-product-range","XL+ product range","2026-03-24T09:34:37.726Z","/en/idp/xl-product-range",{"_162":23345,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.364Z",{"_55":23347},"cse44c52385accb1d4",[],{"_102":23350,"_53":23622,"_169":23624},[23351],{"_105":240,"_55":23352,"_90":108,"_92":23353,"_94":38,"_88":2746,"_95":23354,"_97":178,"_113":38,"_114":23355,"_246":23356,"_116":23605,"_208":118,"_120":23607,"_122":23608,"_27":23617,"_154":23606,"_156":23618,"_158":12892,"_39":23619,"_160":23620},"blt8dfdc773b79b0668",{},"2026-01-27T12:43:15.135Z","Do you want to replenish your Logistics via bol stock in our fulfilment center? Then it's important to pre-notify this shipment. This way, we can ensure that enough operators are ready to process the shipment. You can always adjust this pre-notification. On this page, you can read how.",[23357,23363,23369,23384,23389,23394,23496,23502,23522,23527],{"_315":23358},{"_317":23359,"_53":23360,"_321":23362},"Possible Pre-notification Adjustments",{"_55":23361},"csb161f73c22c1ee48","differences",{"_324":23364},{"_27":23365,"_53":23366,"_119":23368},"Adjusting a Pre-notified Shipment",{"_55":23367},"csde0f2772a917d6dc","

When pre-notifying, you specify which and how many pallets, packages, and items will be delivered. You can have your shipment delivered to our fulfilment center in 2 ways.
Delivery via your own carrier. You can adjust the delivery details up to the moment of delivery.
bol's pick-up and delivery service. Adjustments to the pick-up appointment are possible up to the same moment that a pick-up appointment can still be cancelled. You can find more information here.

Different options apply to both delivery methods. You can see them listed below.

",{"_359":23370},{"_27":23359,"_53":23371,"_119":118,"_364":57,"_365":23373,"_382":118},{"_55":23372},"cs2bde410dfa875288",{"_55":23374,"_88":698,"_27":23375,"_195":16832,"_97":5043,"_158":5043,"_95":23376,"_156":23377,"_187":370,"_191":23378,"_193":23375,"_92":23379,"_185":38,"_120":23380,"_160":23381,"_39":23383},"blt5fd298e79c687b56","aanpassen-voormelding-lvb-1.xlsx","2025-11-19T14:08:10.803Z","2026-01-02T18:52:43.022Z","10782",{},[],{"_162":23382,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.923Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5fd298e79c687b56/691dcf4ae16a2808aba762b0/aanpassen-voormelding-lvb-1.xlsx",{"_315":23385},{"_317":23386,"_53":23387,"_321":15217},"Adjust Items",{"_55":23388},"csf3bf53d40be07c2f",{"_324":23390},{"_27":118,"_53":23391,"_119":23393},{"_55":23392},"cs6f78687b0eff201e","

You can easily adjust your pre-notification via your seller account. This applies to both the items and the delivery details (type of load carrier, number of packages, number of pallets, delivery days, and pick-up appointments).

",{"_4593":23395},{"_4595":23396,"_53":23397,"_4598":118,"_4600":23399},"How to Adjust Your Items",{"_55":23398},"csab40e34e00922909",[23400,23406,23426,23447,23490],{"_4603":23401,"_53":23402,"_4607":23404,"_4609":23405},"Go to the 'Items' menu",{"_55":23403},"csa65b9e09d21b37a5","

You can find the 'Items' tab in your seller account.

",[],{"_4603":23407,"_53":23408,"_4607":118,"_4609":23410},"Choose 'My Lvb Shipments'",{"_55":23409},"cs44721ec3c10c812a",[23411],{"_181":23412},{"_181":23413,"_53":23423,"_204":23425,"_7819":118},{"_55":23414,"_88":698,"_27":23415,"_195":699,"_97":5043,"_158":5043,"_95":23416,"_156":23416,"_187":4254,"_191":23417,"_193":23415,"_92":23418,"_185":38,"_120":23419,"_160":23420,"_39":23422},"blt0491bd7bca77c3c5","Voormelding-aanpassen-1.png","2025-11-19T14:10:22.956Z","18327",{},[],{"_162":23421,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.955Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0491bd7bca77c3c5/691dcfcebd53a98405dd636b/Voormelding-aanpassen-1.png",{"_55":23424},"csccfb67c6e0ffad18","Adjust pre-notification.",{"_4603":23427,"_53":23428,"_4607":118,"_4609":23430},"Click the ‘Adjust items’ button for the pre-notified shipment",{"_55":23429},"cs3a6c94748895c715",[23431],{"_181":23432},{"_181":23433,"_53":23444,"_204":23446,"_7819":118},{"_55":23434,"_88":698,"_27":23435,"_195":699,"_97":5043,"_158":5043,"_95":23436,"_156":23436,"_187":4254,"_191":23437,"_193":23438,"_92":23439,"_185":38,"_120":23440,"_160":23441,"_39":23443},"bltc6413ba8eeef3c95","Artikelen wijzigen.png","2025-11-19T14:11:35.119Z","15165","Artikelen_wijzigen.png",{},[],{"_162":23442,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.972Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc6413ba8eeef3c95/691dd017e6da7ad506c4cb15/Artikelen_wijzigen.png",{"_55":23445},"cs7c7a934feab1485b","Adjust items.",{"_4603":23448,"_53":23449,"_4607":23451,"_4609":23452},"Adjust the details",{"_55":23450},"csc748920c43eb7782","

a) Do you want to adjust the number of items? Click on the relevant item and adjust the quantity. You can remove the item by clicking the trash can icon

",[23453,23469,23474],{"_181":23454},{"_181":23455,"_53":23466,"_204":23468,"_7819":118},{"_55":23456,"_88":698,"_27":23457,"_195":699,"_97":5043,"_158":5043,"_95":23458,"_156":23458,"_187":4254,"_191":23459,"_193":23460,"_92":23461,"_185":38,"_120":23462,"_160":23463,"_39":23465},"blt69412ee6487c93c7","Zendingen verwijderen.png","2025-11-19T14:13:13.280Z","17069","Zendingen_verwijderen.png",{},[],{"_162":23464,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.963Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt69412ee6487c93c7/691dd079e6da7a751cc4cb1f/Zendingen_verwijderen.png",{"_55":23467},"cs06c42a383efdfcf6","Remove shipment.",{"_324":23470},{"_27":118,"_53":23471,"_119":23473},{"_55":23472},"cs855339fac6030c65","

b) Do you want to add new items to an existing shipment? In the search bar under ‘Add an item’, enter the relevant item name or EAN. New items can also be added in bulk by clicking on ‘Add bulk items’. Please note, only items allocated to the same destination as the shipment can be added.

",{"_181":23475},{"_181":23476,"_53":23487,"_204":23489,"_7819":118},{"_55":23477,"_88":698,"_27":23478,"_195":699,"_97":5043,"_158":5043,"_95":23479,"_156":23479,"_187":4254,"_191":23480,"_193":23481,"_92":23482,"_185":38,"_120":23483,"_160":23484,"_39":23486},"bltbe7662954a5347fa","Bulkartikelen toevoegen.png","2025-11-19T14:14:14.585Z","35702","Bulkartikelen_toevoegen.png",{},[],{"_162":23485,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.946Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltbe7662954a5347fa/691dd0b6cc48d2313ba86947/Bulkartikelen_toevoegen.png",{"_55":23488},"cs1377b9c60815b833","Add bulk items.",{"_4603":23491,"_53":23492,"_4607":23494,"_4609":23495},"Click 'Save'",{"_55":23493},"csfa8f2b7f5321997b","

And your shipment has been adjusted!

",[],{"_324":23497},{"_27":23498,"_53":23499,"_119":23501},"How to Adjust Delivery Details",{"_55":23500},"cs9d95ca6943ac6598","

By clicking on “edit”, you can adjust the delivery details. Here you can adjust the type of load carrier, number of pallets/packages, and the delivery date! Then click “save changes”.

",{"_7800":23503},{"_27":118,"_53":23504,"_119":118,"_181":23506},{"_55":23505},"cse3cc0d5909de9f1c",[23507],{"_181":23508,"_53":23519,"_204":23521,"_7819":118},{"_55":23509,"_88":698,"_27":23510,"_195":699,"_97":5043,"_158":5043,"_95":23511,"_156":23511,"_187":4254,"_191":23512,"_193":23513,"_92":23514,"_185":38,"_120":23515,"_160":23516,"_39":23518},"blt06721e5200984e02","Details verzending.png","2025-11-19T14:16:36.735Z","101292","Details_verzending.png",{},[],{"_162":23517,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.937Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt06721e5200984e02/691dd14423c56b135d7e2586/Details_verzending.png",{"_55":23520},"cse7f7372ba52e77fd","Shipment details.",{"_315":23523},{"_317":23524,"_53":23525,"_321":7376},"Frequently Asked Questions",{"_55":23526},"cs6c45795e859431c6",{"_715":23528},{"_717":23524,"_53":23529,"_721":23531,"_722":23532},{"_55":23530},"csec377af2265546d3","

about adjusting your pre-notification.

",[23533,23541,23549,23557,23565,23573,23581,23589,23597],{"_852":23534},{"_854":23535,"_53":23536,"_858":23538,"_340":23539},"Does the bulk-upload in this flow work differently from the current bulk-upload also available when creating a draft shipment?",{"_55":23537},"cs4fd8f887e04d7990","

The bulk-upload functionality has remained exactly the same as the bulk-upload available when creating a draft shipment.

",{"_39":23540,"_37":38},{"_27":118,"_42":118},{"_852":23542},{"_854":23543,"_53":23544,"_858":23546,"_340":23547},"Is it possible to adjust the number of items using a bulk-upload?",{"_55":23545},"cs2f24c85ba30c9dc7","

No, the bulk-upload functionality has not changed compared to the current bulk-upload when creating a shipment. You can adjust the quantity of items by going back to your shipment overview.

",{"_39":23548,"_37":38},{"_27":118,"_42":118},{"_852":23550},{"_854":23551,"_53":23552,"_858":23554,"_340":23555},"On the Partnerplatform, I see that it's possible to add new EANs in bulk to my pre-notification. However, I don't see this option in my overview. How is this possible?",{"_55":23553},"cscdad7a763f0d96ec","

We are adding this new feature within different experimental groups. We do this to test the impact of the various functionalities and to apply improvements where necessary.

",{"_39":23556,"_37":38},{"_27":118,"_42":118},{"_852":23558},{"_854":23559,"_53":23560,"_858":23562,"_340":23563},"I've been informed about the new feature that allows me to adjust my pre-notification by adding new items. However, I don't see this option. How is this possible?",{"_55":23561},"cs9cab3755a300ae03","

We are adding this new feature within different experimental groups. We do this to test the impact of the various functionalities and to apply improvements where necessary for the final version. We expect this new functionality to be available to everyone later this year.

",{"_39":23564,"_37":38},{"_27":118,"_42":118},{"_852":23566},{"_854":23567,"_53":23568,"_858":23570,"_340":23571},"Why can't I add items that have a different destination than the original items in the shipment?",{"_55":23569},"cs1b7c7c8ccafbc372","

When creating the shipment, the location is chosen as the first step. This location is therefore fixed. Since we cannot adjust this location, you can only add items with the same destination.

",{"_39":23572,"_37":38},{"_27":118,"_42":118},{"_852":23574},{"_854":23575,"_53":23576,"_858":23578,"_340":23579},"What should I do with items that have a different destination, but which I actually want to add?",{"_55":23577},"csd222d6d03400e9ea","

For items with a different destination, you will need to create a new, separate shipment.

",{"_39":23580,"_37":38},{"_27":118,"_42":118},{"_852":23582},{"_854":23583,"_53":23584,"_858":23586,"_340":23587},"I receive a message that I cannot save my shipment because no inbound capacity is available. What does this mean?",{"_55":23585},"cs20863676b0181d78","

If you see this message, it means that there is no inbound capacity left for the chosen delivery day. As a result, the extra items you want to add cannot be included. It's possible that additional capacity may become available if, for example, a shipment is cancelled.

",{"_39":23588,"_37":38},{"_27":118,"_42":118},{"_852":23590},{"_854":23591,"_53":23592,"_858":23594,"_340":23595},"How can I add new items to an already existing shipment?",{"_55":23593},"cs5fd1b35c80f17c22","

You add new items via the detail page of the pre-notified, definitive shipment. Scroll down and click the 'adjust items' button.

",{"_39":23596,"_37":38},{"_27":118,"_42":118},{"_852":23598},{"_854":23599,"_53":23600,"_858":23602,"_340":23603},"Until what moment can I still add new items to the shipment?",{"_55":23601},"cs8d511a4b40f2ff66","

First mile: adding items is possible until the shipment has been picked up by the carrier.

Non-first mile: adding items is possible until the shipment has been sent to the Fulfilment Center.

",{"_39":23604,"_37":38},{"_27":118,"_42":118},{"_27":23606,"_119":118},"Adjust Pre-notification",[],[23609,23610,23611,23612,23613,23614,23615,23616],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"pre-notification-adjust","2026-03-24T09:37:34.935Z","/en/idp/pre-notification-adjust",{"_162":23621,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.485Z",{"_55":23623},"cs9574cf08b0238266",[],{"_102":23626,"_53":23661,"_169":23663},[23627],{"_105":240,"_55":23628,"_90":108,"_92":23629,"_94":38,"_88":243,"_95":23630,"_97":178,"_113":38,"_114":23631,"_246":23632,"_116":23644,"_208":118,"_120":23646,"_122":23647,"_27":23656,"_154":23645,"_156":23657,"_158":701,"_39":23658,"_160":23659},"blt79969dc3c7918dc1",{},"2026-01-19T14:49:03.429Z","All items you deliver to our fulfillment center must be labeled with an EAN. Read our tips on this page to prevent incorrect bookings!",[23633,23638],{"_324":23634},{"_27":118,"_53":23635,"_119":23637},{"_55":23636},"cs367fe50c34ff1406","

To ensure easy verification in the fulfillment center of which item belongs to which partner, each item must be labeled with a unique barcode.

",{"_324":23639},{"_27":23640,"_53":23641,"_119":23643},"Prevent incorrect bookings",{"_55":23642},"cs3d548fee9f2c9d50","

Errors during scanning can lead to incorrect stock bookings. Therefore, pay close attention to the following points:

Each of your items must have 1 visible EAN barcode. Any second or third barcodes on your items must be taped over and not visible. Remove barcodes from outer packaging (boxes used to transport your items).
The numbers of the EAN barcode must be clearly legible below the barcode.
The EAN barcode must be visible on the outside of the packaging on a flat surface.
The EAN number on the item must exactly match how it was registered in the advance notification.

",{"_27":23645,"_119":118},"Label your items",[],[23648,23649,23650,23651,23652,23653,23654,23655],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"label-your-items","2026-01-19T14:52:01.664Z","/en/idp/label-your-items",{"_162":23660,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.443Z",{"_55":23662},"cs0a3952f84da9845f",[],{"_102":23665,"_53":23790,"_169":23792},[23666],{"_105":240,"_55":23667,"_90":108,"_92":23668,"_94":38,"_88":2746,"_95":23669,"_97":178,"_113":38,"_114":23670,"_246":23671,"_116":23772,"_208":118,"_120":23775,"_122":23776,"_27":23785,"_154":23773,"_156":23786,"_158":98,"_39":23787,"_160":23788},"blt55ec4b41ddcb2c69",{},"2026-01-27T12:42:23.136Z","Once your items are correctly converted, pre-registered, and labelled, it's time to deliver the shipment to bol. Read this page carefully before you deliver your shipment to the Fulfilment center, so you don't encounter any surprises!",[23672,23678,23683,23689,23694,23700,23706,23712,23718,23724,23729,23748,23753],{"_315":23673},{"_317":23674,"_53":23675,"_321":23677},"Prepare and send your shipment",{"_55":23676},"cs7e7163adb35ace89","prepare-shipment",{"_324":23679},{"_27":23674,"_53":23680,"_119":23682},{"_55":23681},"cs3b16b2c313c6bccc","

Before you can send your items to our fulfilment centers, make sure all items are properly labelled and prepare your shipment. Want to know more about preparing your shipment? Our colleague Charlotte explains it in this video.

Charlotte also outlines everything for sending your shipment. Watch that video here.

",{"_315":23684},{"_317":23685,"_53":23686,"_321":23688},"Addresses",{"_55":23687},"cs86b8742c9ad23943","addresses",{"_324":23690},{"_27":23685,"_53":23691,"_119":23693},{"_55":23692},"cs85d1a9c5c912d2d8","

On the shipping label, bol indicates to which address the items should be sent. Unfortunately, it is not possible to deliver items yourself at the bol Fulfilment center, as due to the number of logistics carriers on site, it is not possible to guarantee safety for private individuals and passenger cars. Therefore, a professional carrier must always be engaged for this. The correct address, which you can provide to the carrier, is automatically generated in your seller account and can be found on the shipping label.

",{"_324":23695},{"_27":23696,"_53":23697,"_119":23699},"CEVA Logistics",{"_55":23698},"cs3d97ce5bee21e95f","

bol – CEVA Logistics

Veerweg 16

5145 NS Waalwijk

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_324":23701},{"_27":23702,"_53":23703,"_119":23705},"bol Fulfilment Center 1",{"_55":23704},"csf46c082207e31292","

bol – BFC site 1

Mechie Trommelenweg 1

5145 ND Waalwijk

The Netherlands

Opening hours:

07.00 – 17.00

",{"_324":23707},{"_27":23708,"_53":23709,"_119":23711},"bol Fulfilment Center 2",{"_55":23710},"csd628b08baf32f5f7","

bol – BFC site 2

Mechie Trommelenweg 1

5145 ND Waalwijk

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_324":23713},{"_27":23714,"_53":23715,"_119":23717},"bol Fulfilment Center XL",{"_55":23716},"cs1f6470124deb6809","

bol – BFC XL

Divisiedok 1

3439 JM Nieuwegein

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_324":23719},{"_27":23720,"_53":23721,"_119":23723},"bol Fulfilment Center XL 2",{"_55":23722},"cs00cc7cff78e2f2fe","

bol – BFC XL 2

Rietgraaf 10

6678 PJ Oosterhout

The Netherlands

Opening hours:

Monday to Friday

07.00 – 17.00

",{"_324":23725},{"_27":118,"_53":23726,"_119":23728},{"_55":23727},"cs25c148c940abb0f2","

Shipping via bol shipping label – bol delivery service & Shipping via bol shipping label – own carrier

",{"_7800":23730},{"_27":118,"_53":23731,"_119":118,"_181":23733},{"_55":23732},"cs9407c59041688000",[23734],{"_181":23735,"_53":23745,"_204":23747,"_7819":118},{"_55":23736,"_88":698,"_27":23737,"_195":699,"_97":5043,"_158":5043,"_95":23738,"_156":23738,"_187":4254,"_191":23739,"_193":23737,"_92":23740,"_185":38,"_120":23741,"_160":23742,"_39":23744},"blt59ed772c12751b07","Verzendlabel.png","2025-11-19T14:03:12.073Z","2363831",{},[],{"_162":23743,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.839Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt59ed772c12751b07/691dce206d81a106ea3fb709/Verzendlabel.png",{"_55":23746},"csc5aae62871d7a34b","Shipping label.",{"_324":23749},{"_27":118,"_53":23750,"_119":23752},{"_55":23751},"cs6bbf2be50448eb18","

When delivering on a pallet, it is important that a shipping label is attached to the short side of the pallet and to the long side of the pallet.

",{"_7800":23754},{"_27":118,"_53":23755,"_119":118,"_181":23757},{"_55":23756},"cs0d3494865db45747",[23758],{"_181":23759,"_53":23769,"_204":23771,"_7819":118},{"_55":23760,"_88":698,"_27":23761,"_195":699,"_97":5043,"_158":5043,"_95":23762,"_156":23762,"_187":188,"_191":23763,"_193":23761,"_92":23764,"_185":38,"_120":23765,"_160":23766,"_39":23768},"bltcc06e436d5fa9ae2","Label-op-pallet.jpg","2025-11-19T14:04:02.126Z","66848",{},[],{"_162":23767,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.848Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcc06e436d5fa9ae2/691dce526d81a110f63fb711/Label-op-pallet.jpg",{"_55":23770},"cs122f3827ac3afff2","Example label on pallet.",{"_27":23773,"_119":23774},"Ship your items","Once your items are correctly converted, pre-registered, and labelled, it's time to deliver the shipment. How? You can read about it here.",[],[23777,23778,23779,23780,23781,23782,23783,23784],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"ship-your-items","2026-02-13T13:39:18.701Z","/nl/idp/verzend-je-artikelen",{"_162":23789,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.214Z",{"_55":23791},"csaaba15c8a1236756",[],{"_102":23794,"_53":23963,"_169":23965},[23795],{"_105":240,"_55":23796,"_90":108,"_92":23797,"_94":38,"_88":2746,"_95":23798,"_97":178,"_113":38,"_114":23799,"_246":23800,"_116":23946,"_208":118,"_120":23947,"_122":23948,"_27":23957,"_154":23958,"_156":23959,"_158":12892,"_39":23960,"_160":23961},"bltfa7509079c89b386",{},"2026-01-27T12:43:35.651Z","Every day, tens of thousands of items leave our Fulfilment centers. Logistics via bol carefully packages your items and hands them over to the delivery service, so you don't have to worry about it. This page provides insight into packaging and shipping your items.",[23801,23807,23813,23819,23825,23831,23836,23855,23874,23880,23900],{"_324":23802},{"_27":23803,"_53":23804,"_119":23806},"How are items packaged?",{"_55":23805},"csa5ce51c4b8000ab2","

We package as many items as possible custom-fit. This way, we reduce packaging material and air in packages. And if possible, we completely omit our own cardboard bol 'outer box'. This way, together we save a lot of cardboard.

Suitable packaging material

The packaging materials we use for Shipping via bol are constantly improved to make them as environmentally friendly as possible. For suitable product ranges, such as fashion, a packaging bag is used instead of a bol outer box to keep the packaging as small as possible.

Hand-packed

A portion of orders are packed by hand. The system calculates the most suitable box for an item and communicates this to the operator. Additionally, the system also advises whether or not to provide the shipment with protection and void fill material.

Machine-packed

Furthermore, the Fulfilment centers have several machines that make it possible to custom-package a shipment. The machine measures the item, cuts a suitable box, and folds it directly around the item. This way, we keep the packages as small as possible, and the item is protected.

",{"_324":23808},{"_27":23809,"_53":23810,"_119":23812},"Shipping without a bol outer box",{"_55":23811},"cscb90d7fdf7d5725a","

Shipping without an outer box means sending the item in its original packaging, omitting the shipping box. Shipping without an outer box is a sustainable step that can also benefit you as a partner.

Less packaging material: if an item already has sturdy packaging, it's a waste to pack it with an additional box.
Less transport volume: by reducing packaging use, transport volume decreases. This ensures that all space in delivery vans is utilized as efficiently as possible, leading to fewer trips.
Lower packaging costs: less packaging also means lower packaging costs. By eliminating an extra step in the packing process, we can work even more efficiently. We are happy to let our partners benefit from these improvements; by shipping items without an outer box, we can offer even more competitive rates.

Moreover, the development of shipping without an outer box is seen as a sustainable solution and is positively received by customers. Both partner and customer benefit from this.

From the Fulfilment centers in Waalwijk, we are shipping an increasingly broader product range without the bol outer box. To achieve our sustainability goals, we are gradually increasing the percentage of these shipments.

",{"_324":23814},{"_27":23815,"_53":23816,"_119":23818},"When do we ship without an outer box?",{"_55":23817},"cs143a23f8a740a8db","

When assessing whether an item can be shipped without an outer box, we take into account several physical and commercial conditions.

",{"_324":23820},{"_27":23821,"_53":23822,"_119":23824},"Physical conditions:",{"_55":23823},"csdd28ea7ca57d836b","

An item must have a strong exterior and be completely sealed;
The original packaging must be larger than the shipping label;
An item must not be wrapped in foil, plastic, or paper;
An item must not be able to roll, be fragile, sharp, or liquid.

",{"_324":23826},{"_27":23827,"_53":23828,"_119":23830},"Commercial conditions:",{"_55":23829},"csbfc453f7facdc8c0","

An item is not privacy-sensitive (e.g., erotic items);
An item is not easily damaged (e.g., books);
An item does not have important packaging, for example, if an item is given as a gift (e.g., LEGO);
An item is not prone to theft (e.g., an iPhone).

",{"_324":23832},{"_27":118,"_53":23833,"_119":23835},{"_55":23834},"csb59e1e665d3cf600","In the Fulfilment centers, we regularly check whether all items on the list are actually suitable for unpackaged shipping. We also closely monitor the effect of shipping without an outer box. If there is a significant impact on the number of returned items and the possibility of repair, an outer box is automatically added.",{"_11131":23837},{"_27":23838,"_53":23839,"_119":23841,"_181":23842},"Suitable for shipping without an outer box",{"_55":23840},"cs2201dd93f561163c","

Items that are in sturdy packaging and have a low risk of damage and theft are suitable for unpackaged shipping. This includes diapers, air fryers, vacuum cleaner kettles, but also cat food, large packages of fabric softener, and vacuum cleaner refill bags in their original box.

",{"_181":23843,"_204":23854,"_4285":12505,"_7819":118},{"_55":23844,"_88":2182,"_185":38,"_92":23845,"_187":188,"_95":23846,"_97":701,"_373":118,"_191":23847,"_193":23848,"_195":699,"_120":23849,"_27":23848,"_156":23850,"_158":701,"_160":23851,"_39":23853},"blta30f3f18e6c775bc",{},"2025-12-10T18:51:26.592Z","113732","Wel-geschikt-verzenden-zonder-omdoos.jpeg",[],"2026-03-03T09:01:51.059Z",{"_162":23852,"_164":701,"_165":166,"_90":108},"2026-03-03T09:01:55.182Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta30f3f18e6c775bc/69a6a37f0015811ec7d3bee8/Wel-geschikt-verzenden-zonder-omdoos.jpeg","Suitable for shipping without outer box",{"_11131":23856},{"_27":23857,"_53":23858,"_119":23860,"_181":23861},"Not suitable for shipping without an outer box",{"_55":23859},"csa3038b2f3acd6f01","

Items that are not in sturdy packaging, or where there is a high risk of theft or damage, are not suitable for shipping without an outer box. Additionally, certain product categories are not suitable, such as toys, drying racks, or erotic items.

",{"_181":23862,"_204":23873,"_4285":12505,"_7819":118},{"_55":23863,"_88":2182,"_185":38,"_92":23864,"_187":188,"_95":23865,"_97":701,"_373":118,"_191":23866,"_193":23867,"_195":699,"_120":23868,"_27":23867,"_156":23869,"_158":701,"_160":23870,"_39":23872},"blt55b830986831ca0c",{},"2025-12-10T18:52:22.288Z","153307","Niet-geschikt-verzenden-zonder-omdoos.jpg",[],"2026-03-03T08:42:04.015Z",{"_162":23871,"_164":701,"_165":166,"_90":108},"2026-03-03T08:42:06.949Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt55b830986831ca0c/69a69edc285310e6b6ab76bc/Niet-geschikt-verzenden-zonder-omdoos.jpg","Not suitable for shipping without outer box",{"_324":23875},{"_27":23876,"_53":23877,"_119":23879},"How are items shipped?",{"_55":23878},"cs687da17a54e38c9f","

With Logistics via bol, your customers always benefit from the fastest delivery and our extensive bol Select delivery options. If a customer chooses one of these extensive delivery options, it costs you nothing extra.

",{"_7800":23881},{"_27":118,"_53":23882,"_119":118,"_181":23884},{"_55":23883},"cs38aa295f3c22bf71",[23885],{"_181":23886,"_53":23897,"_204":23899,"_7819":118},{"_55":23887,"_88":2182,"_185":38,"_92":23888,"_187":4254,"_95":23889,"_97":701,"_373":118,"_191":23890,"_193":23891,"_195":699,"_120":23892,"_27":23233,"_156":23893,"_158":701,"_160":23894,"_39":23896},"blt38baee6fb2968591",{},"2025-12-10T18:53:06.704Z","12287","select.png",[],"2026-03-03T08:38:41.936Z",{"_162":23895,"_164":701,"_165":166,"_90":108},"2026-03-03T08:38:45.428Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt38baee6fb2968591/69a69e11092de15efe861d53/select.png",{"_55":23898},"csbc4aafc3a4d2c46f","Select options",{"_715":23901},{"_717":718,"_53":23902,"_721":23904,"_722":23905},{"_55":23903},"cs2ba951cda95841b1","

Shipping without a bol outer box?

",[23906,23914,23922,23930,23938],{"_852":23907},{"_854":23908,"_53":23909,"_858":23911,"_340":23912},"What is shipping without a bol outer box",{"_55":23910},"cs5baa2c40f19062cc","Sending an item to the customer without additional packaging around it, such as the well-known bol box.",{"_39":23913,"_37":38},{"_27":118,"_42":118},{"_852":23915},{"_854":23916,"_53":23917,"_858":23919,"_340":23920},"What are the benefits of shipping without a bol outer box?",{"_55":23918},"cs81ff3043e4ebbe15","We strive to use as little unnecessary packaging material as possible. Using less packaging has a positive impact on the environment. Moreover, together we incur lower costs when less packaging material is used.",{"_39":23921,"_37":38},{"_27":118,"_42":118},{"_852":23923},{"_854":23924,"_53":23925,"_858":23927,"_340":23928},"Are all items shipped without a bol outer box?",{"_55":23926},"cs0d9efd3b0dde167e","No. When assessing whether an item can be shipped without a bol outer box, we take into account several physical and commercial conditions. See the conditions above.",{"_39":23929,"_37":38},{"_27":118,"_42":118},{"_852":23931},{"_854":23932,"_53":23933,"_858":23935,"_340":23936},"As a Logistics via bol user, do I have insight into which items are shipped without a bol outer box?",{"_55":23934},"csfbb7b48f720e0984","This is currently not possible, but we are working to make this insightful in the future.",{"_39":23937,"_37":38},{"_27":118,"_42":118},{"_852":23939},{"_854":23940,"_53":23941,"_858":23943,"_340":23944},"Can I decide myself which items are shipped with or without an outer box?",{"_55":23942},"cs21c7688112c0750e","As a Shipping via bol user, it is currently not possible to make adjustments. bol closely monitors the effect of shipments without a bol outer box. As soon as there is a (too) significant impact on the number of returns or returned items that are damaged and require repair, an outer box will be automatically added.",{"_39":23945,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[23949,23950,23951,23952,23953,23954,23955,23956],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":17630},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"packaging-and-shipping","Packaging and shipping","2026-03-24T09:41:46.878Z","/en/idp/packaging-and-shipping",{"_162":23962,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.250Z",{"_55":23964},"csc94c6a4a0f99cb54",[],{"_102":23967,"_53":24017,"_169":24019},[23968],{"_105":240,"_55":23969,"_90":108,"_92":23970,"_94":38,"_88":243,"_95":23971,"_97":178,"_113":38,"_114":23972,"_246":23973,"_116":23999,"_208":118,"_120":24002,"_122":24003,"_27":24012,"_154":24000,"_156":24013,"_158":98,"_39":24014,"_160":24015},"blt606c6beedb3e97a8",{},"2026-01-21T15:19:27.080Z","On this page, read everything you need to know about creating and cancelling pickup orders.",[23974,23980],{"_324":23975},{"_27":23976,"_53":23977,"_119":23979},"Create a pickup order (and cancel)",{"_55":23978},"cs19160fb562afc9a7","

When pre-notifying a shipment, you can directly create the pickup order. Select the delivery service and click 'Add pickup details'. Here, you enter the following information:

Pickup address
Phone number for messages with time slot updates
Number of packages
Pickup date
Pickup time slot

The pickup order is final once you have pre-notified your delivery. For subsequent pickup orders, you can reuse the previously entered address.

Cancelling pickup orders is possible within the following time limits:

Until 8:30 PM, for shipments to be picked up the next morning.
Until 12:00 PM, for shipments to be picked up the same afternoon.

No costs will be charged for cancelling shipments.

",{"_7800":23981},{"_27":118,"_53":23982,"_119":118,"_181":23984},{"_55":23983},"csed99d49caba816d0",[23985],{"_181":23986,"_53":23996,"_204":23998,"_7819":118},{"_55":23987,"_88":698,"_27":23988,"_195":699,"_97":5043,"_158":5043,"_95":23989,"_156":23989,"_187":4254,"_191":23990,"_193":23988,"_92":23991,"_185":38,"_120":23992,"_160":23993,"_39":23995},"blt7e51c71e9b357cac","Aanleverdienst-ophaalopdracht-aanmaken.png","2025-11-19T11:16:16.201Z","616005",{},[],{"_162":23994,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:30.884Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7e51c71e9b357cac/691da70003abee65f82b7148/Aanleverdienst-ophaalopdracht-aanmaken.png",{"_55":23997},"cs898b5722b259973b","Example of delivery details.",{"_27":24000,"_119":24001},"Create and cancel a pickup order","When pre-notifying a Logistics via bol shipment, you can directly create the pickup order. On the Partnerplatform, you can find out how to do this.",[],[24004,24005,24006,24007,24008,24009,24010,24011],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"create-and-cancel-pickup-order","2026-01-29T10:51:10.824Z","/en/idp/create-and-cancel-pickup-order",{"_162":24016,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.405Z",{"_55":24018},"cs7a81e6bb61675dc3",[],{"_102":24021,"_53":24084,"_169":24086},[24022],{"_105":240,"_55":24023,"_90":108,"_92":24024,"_94":38,"_88":243,"_95":24025,"_97":178,"_113":38,"_114":24026,"_246":24027,"_116":24067,"_208":118,"_120":24069,"_122":24070,"_27":24079,"_154":24030,"_156":24080,"_158":701,"_39":24081,"_160":24082},"bltcc9547a51e3e1802",{},"2026-01-27T09:17:17.596Z","On this page, read everything you need to know about tracking shipment status.",[24028,24034],{"_324":24029},{"_27":24030,"_53":24031,"_119":24033},"Track shipment status",{"_55":24032},"cscae198c2557c9f6f","

After the shipment has been picked up from you, you can track its status. It is possible that the shipment status is not immediately visible after pickup, as the shipment might be on its way to the sorting center.

You can view the status(es) of your shipment(s) in a summary. If you want to see more detailed track & trace information, you can click through to the track & trace page for each shipment.

Should it happen that the shipment cannot be picked up from you – for example, because the shipment is not properly packed – you will need to create a new shipment and pickup order in your seller account.

",{"_7800":24035},{"_27":118,"_53":24036,"_119":118,"_181":24038},{"_55":24037},"csbc64ae3fb9272c9d",[24039,24053],{"_181":24040,"_53":24050,"_204":24052,"_7819":118},{"_55":24041,"_88":698,"_27":24042,"_195":699,"_97":5043,"_158":5043,"_95":24043,"_156":24043,"_187":4254,"_191":24044,"_193":24042,"_92":24045,"_185":38,"_120":24046,"_160":24047,"_39":24049},"blt7990c755dfeb52b3","Status-zending-Aanleverdienst.png","2025-11-19T13:48:36.394Z","688816",{},[],{"_162":24048,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.841Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7990c755dfeb52b3/691dcab4e7844a443e3a79f9/Status-zending-Aanleverdienst.png",{"_55":24051},"cs513293766668e1e3","Status of a shipment.",{"_181":24054,"_53":24064,"_204":24066,"_7819":118},{"_55":24055,"_88":698,"_27":24056,"_195":699,"_97":5043,"_158":5043,"_95":24057,"_156":24057,"_187":4254,"_191":24058,"_193":24056,"_92":24059,"_185":38,"_120":24060,"_160":24061,"_39":24063},"blt4929349c2cbbb13b","LVB_zending_statusperpakket.png","2025-11-19T13:49:20.771Z","34183",{},[],{"_162":24062,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:31.850Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt4929349c2cbbb13b/691dcae078e5efe71cbb2bfe/LVB_zending_statusperpakket.png",{"_55":24065},"cs91f0d96ee260c83d","Status per package.",{"_27":24030,"_119":24068},"After a Shipping via bol shipment has been picked up from you, you can track its status. Read here how to do it.",[],[24071,24072,24073,24074,24075,24076,24077,24078],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"status-of-shipment-tracking","2026-01-27T09:19:43.265Z","/en/idp/status-of-shipment-tracking",{"_162":24083,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:33.418Z",{"_55":24085},"csfb3bd4e11afa595d",[],{"_102":24088,"_169":24143,"_53":24144},[24089],{"_105":240,"_55":24090,"_90":108,"_92":24091,"_94":38,"_88":5125,"_95":24092,"_97":178,"_113":38,"_114":24093,"_246":24094,"_116":24125,"_208":118,"_120":24127,"_122":24128,"_27":24137,"_154":24138,"_156":24139,"_158":12892,"_39":24140,"_160":24141},"bltc7c479a3cc82bf2d",{},"2026-01-28T14:14:52.647Z","Do you work with an ecosystem partner or have you connected to the Retailer API yourself and want to use the Logistics via bol service? Here you will find all the information.",[24095,24100,24115],{"_324":24096},{"_27":118,"_53":24097,"_119":24099},{"_55":24098},"cs966647ec003dca65","

Do you work with an ecosystem partner for your automation, such as Channable, EffectConnect, or ProductFlow? First, check if your ecosystem partner has already integrated Logistics via bol in the table below.

Want to know more about automating via a third party? Check out this page for more information.

",{"_359":24101},{"_27":24102,"_53":24103,"_119":118,"_364":57,"_365":24105,"_382":118},"Find your software/tool from ecosystem partners",{"_55":24104},"cs8a362ba404cc0037",{"_55":24106,"_88":698,"_27":24107,"_195":699,"_97":5043,"_158":5043,"_95":24108,"_156":24108,"_187":370,"_191":24109,"_193":24107,"_92":24110,"_185":38,"_120":24111,"_160":24112,"_39":24114},"blt2e875df7442df621","Tabel-partnerplatform-lvb-2.xlsx","2025-11-19T09:13:55.645Z","17384",{},[],{"_162":24113,"_164":98,"_165":166,"_90":108},"2026-01-28T14:18:31.448Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2e875df7442df621/691d8a53ae238ba42ddfa03f/Tabel-partnerplatform-lvb-2.xlsx",{"_330":24116},{"_27":24117,"_53":24118,"_119":24120,"_336":349,"_338":339,"_340":24121},"No ecosystem partner and want to get started yourself?",{"_55":24119},"cs410a5097515301df","

Do you want to get started yourself? Logistics via bol is accessible via the Retailer API. You can connect to it yourself.

",{"_39":24122,"_37":38},{"_27":24123,"_42":24124},"View the technical details here","https://api.bol.com/retailer/public/Retailer-API/v10/functional/retailer-api/fulfilment-by-bol.html",{"_27":24126,"_119":118},"Automate and Logistics via bol",[],[24129,24130,24131,24132,24133,24134,24135,24136],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"retailer-api-logistics-via-bol","Automating and Logistics via bol","2026-03-24T10:41:33.962Z","/en/idp/retailer-api-logistics-via-bol",{"_162":24142,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:34.384Z",[],{"_55":24145},"csab4cbe21f3965163",[],"2025-12-05T15:02:04.474Z","2026-01-26T10:20:37.916Z",{},{"_162":24151,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:41.273Z",{"_105":232,"_55":24153,"_27":24154,"_102":24155,"_169":24180,"_120":24684,"_90":91,"_97":98,"_158":98,"_95":24685,"_156":24686,"_92":24687,"_88":2182,"_94":38,"_160":24688},"blt35154f13eb669fcc","Voorraadbeheer",[24156],{"_105":240,"_55":24157,"_90":108,"_92":24158,"_94":38,"_88":110,"_95":24159,"_97":178,"_113":38,"_114":24160,"_246":24161,"_116":24162,"_208":24163,"_120":24164,"_122":24165,"_27":24174,"_154":24175,"_156":24176,"_158":98,"_39":24177,"_160":24178},"bltc4a529ba70f79c26",{},"2026-01-22T13:35:45.679Z","Efficient stock management is key to success when you use Logistics via bol. It ensures you always have enough items in stock, prevents unnecessary costs, and helps you serve your customers in the best way. On the following pages, you'll find all essential information about managing your stock via Logistics via bol.",[],{"_27":118,"_119":118},"Key information on inventory management with Logistics via bol",[],[24166,24167,24168,24169,24170,24171,24172,24173],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-management","Stock management","2026-02-05T13:37:38.875Z","/en/idp/stock-management",{"_162":24179,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.486Z",[24181,24354,24388,24434,24506,24538],{"_102":24182,"_169":24351,"_53":24352},[24183],{"_105":240,"_55":24184,"_90":108,"_88":2746,"_92":24185,"_94":38,"_95":24186,"_97":178,"_113":38,"_114":24187,"_246":24188,"_116":24334,"_208":118,"_120":24336,"_122":24337,"_27":24346,"_154":24335,"_156":24347,"_158":98,"_39":24348,"_160":24349},"blt4e4ddf0f263b2141",{},"2026-01-27T13:41:00.996Z","On this page, you can read everything about the maximum number of items you can store with Logistics via bol.",[24189,24195,24200,24206,24211,24217,24222,24228,24233,24239,24244],{"_315":24190},{"_317":24191,"_53":24192,"_321":24194},"The stock limit",{"_55":24193},"cs64cce0a041653c32","what-is-a-stock-limit",{"_324":24196},{"_27":118,"_53":24197,"_119":24199},{"_55":24198},"csd24549b4d56d1efb","

In your stock analysis, you can see your current stock limit and your expected stock limit for the coming month. You can find your stock analysis in your seller account by going to the 'Items' menu and choosing 'Logstics via bol Stock Analysis'. A stock limit is the maximum number of items you can store in bol's fulfilment centers.

When creating a shipment notification, please take your stock limit into account. Sometimes it's not possible to deliver the desired number of items, as you need to consider your assigned stock limit. Items that have been pre-notified but are not yet on their way, in addition to items already in stock at bol, also occupy a portion of your stock limit.

The stock limit is divided into categories. This means that in addition to a stock limit for regular product range, a stock limit can also be added for specific product range. The different stock limits can be found in the shipment notification screen in the seller account. You can find the type of product range in the 'Category' column and the breakdown of your total stock limit under the information icon at the bottom.

Why is there a stock limit? The stock limit makes it possible to make the best use of the storage space in our fulfilment centers and to ensure our partners' stock is as healthy as possible.

",{"_315":24201},{"_317":24202,"_53":24203,"_321":24205},"Determining the stock limit",{"_55":24204},"csf4960fa5da442280","how-is-my-stock-limit-determined",{"_324":24207},{"_27":24202,"_53":24208,"_119":24210},{"_55":24209},"cs0ab2bd085da644a3","

Each month, your new stock limit for the upcoming month is determined based on the health of your stock. We look at:

Expected sales (historical sales and growth adjustments)
Your current stock health
The type of product range
Available storage space in the fulfilment centers.
This calculation method is the same for all partners selling via the Logstics via bol service.

Your expected stock limit for the following month is adjusted weekly and is therefore an indication. Your final stock limit for the following month will only be determined on the first business day of the new month.

Stock health

Your stock health is determined based on the expected speed (number of days) at which items are sold. We consider a turnover rate of 28 days to be healthy here.

",{"_315":24212},{"_317":24213,"_53":24214,"_321":24216},"Duration of the stock limit",{"_55":24215},"cs02623de8c9bd4082","how-long-is-my-stock-limit-valid",{"_324":24218},{"_27":24213,"_53":24219,"_119":24221},{"_55":24220},"csf945382272ada5ab","

Your stock limit is fixed for one month. We will communicate your new stock limit on the first business day of the new month, and it will be valid for that month.

Your current stock limit and your expected stock limit for the following month are shown in your seller account. Please note: your expected stock limit for the following month is adjusted weekly and is therefore an indication. Your final stock limit for the following month will only be determined on the first business day of the new month.

",{"_315":24223},{"_317":24224,"_53":24225,"_321":24227},"Increasing the stock limit",{"_55":24226},"cs84058cf5ff8cab58","my-stock-limit-has-increased-what-can-i-do",{"_324":24229},{"_27":24224,"_53":24230,"_119":24232},{"_55":24231},"cs779d5af5d2b471ba","

If your stock limit has been increased, you have the option to pre-notify extra items in your seller account. For this, carefully check your stock limit and current stock in your seller account. Only send stock that you expect to sell within 4 weeks.

",{"_315":24234},{"_317":24235,"_53":24236,"_321":24238},"Decreasing the stock limit",{"_55":24237},"cs9e8ddc8f7edd9e39","my-stock-limit-has-decreased-what-now",{"_324":24240},{"_27":24235,"_53":24241,"_119":24243},{"_55":24242},"csc5e4358366b44b67","

If your stock limit has been decreased, 2 situations are possible:

Your current stock is still below your stock limit, so you have the option to send more items to us. You can pre-notify extra items in your seller account. For this, carefully check your stock limit and current stock in your seller account. Only send stock that you expect to sell within 4 weeks.
Your current stock is above your stock limit. You can no longer pre-notify items. Try to stimulate the sale of your items by improving the content or lowering the price. You can also retrieve stock. For this, carefully check the stock analysis dashboard in your seller account to see which items are selling little to none.

Pre-notifying a shipment

When creating a new shipment, your stock limit ensures that you can pre-notify a maximum number of items. As soon as you approach your stock limit, this will be shown during the creation of a shipment.

Calculation

The maximum number of items you can pre-notify is calculated as follows:

Your stock limit minus the number of items in stock, minus the number of items already pre-notified and not yet received (reserved), is the maximum number of items you can pre-notify.

Determining current stock

The number of items in stock can be viewed in your seller account. As soon as a customer places an order, this will be deducted from your current stock. Also, when you place a return shipment to retrieve items, this will be deducted from your current stock. Please note that it may take several hours for your current stock status to be updated in your seller account.

Please note: the number of items that have been pre-notified and not yet received is reserved and will be deducted from the maximum number of items you can pre-notify.

Example:

If you pre-notified one hundred items and accidentally only send ninety, we will reserve the remaining ten items for three more business days after receiving the shipment. After that, the ten items that did not arrive will be released. It is therefore important that the number of items in your shipment notification matches the number of items in your shipment. This way, you maintain an overview of your current stock.

Return shipments

During the holiday season, we expect a high number of return shipments, which means we unfortunately cannot always guarantee the standard ten business days. We do our utmost to process shipments as quickly as possible (within a maximum of twenty business days).

Restrictions when processing your shipment

It is no longer possible to schedule a shipment for the next day. A new shipment to the fulfilment center must be pre-notified at least two business days in advance.

It may also happen that during extreme busy periods, we temporarily cannot allow deliveries. These days will then not be selectable as an option when creating a new Logstics via bol shipment.

Peak rate on stock

In the months of October, November, and December, a peak rate applies to stock.

",{"_715":24245},{"_717":718,"_53":24246,"_721":24248,"_722":24249},{"_55":24247},"cscbf6dc92f9f3e3f9","

About stock limits

",[24250,24257,24264,24271,24278,24285,24292,24299,24306,24313,24320,24327],{"_725":24251},{"_727":24252,"_53":24255},[24253],{"_55":24254,"_105":731},"bltb3d2f56f21f92018",{"_55":24256},"csdf5d45a6807d53e1",{"_725":24258},{"_727":24259,"_53":24262},[24260],{"_55":24261,"_105":731},"blt05e8db52ad8b9d86",{"_55":24263},"cscf84d28658dee122",{"_725":24265},{"_727":24266,"_53":24269},[24267],{"_55":24268,"_105":731},"blt58c08189e9e23139",{"_55":24270},"csd146bc7c340d3bed",{"_725":24272},{"_727":24273,"_53":24276},[24274],{"_55":24275,"_105":731},"blt0109544b6906305f",{"_55":24277},"cs84fb16ac8aa0c508",{"_725":24279},{"_727":24280,"_53":24283},[24281],{"_55":24282,"_105":731},"blt3a1a8710d954a78f",{"_55":24284},"csbf10f30766100bc5",{"_725":24286},{"_727":24287,"_53":24290},[24288],{"_55":24289,"_105":731},"blt25f1b1ec12cb2029",{"_55":24291},"csf659aaeba56ee219",{"_725":24293},{"_727":24294,"_53":24297},[24295],{"_55":24296,"_105":731},"blt7ba1d6cbb8fcd6e8",{"_55":24298},"cs9e89941b088e89eb",{"_725":24300},{"_727":24301,"_53":24304},[24302],{"_55":24303,"_105":731},"blt3e8598dac41bc961",{"_55":24305},"csb4c7ea352e9ce2e2",{"_725":24307},{"_727":24308,"_53":24311},[24309],{"_55":24310,"_105":731},"blt3addd0b8a7efaf8b",{"_55":24312},"cs423bf6990d3d93db",{"_725":24314},{"_727":24315,"_53":24318},[24316],{"_55":24317,"_105":731},"bltb9735605acc5ef8b",{"_55":24319},"cs8bdb88ce30e7ef23",{"_725":24321},{"_727":24322,"_53":24325},[24323],{"_55":24324,"_105":731},"blt3a17d8f81557db7c",{"_55":24326},"cs23762112d82d0682",{"_725":24328},{"_727":24329,"_53":24332},[24330],{"_55":24331,"_105":731},"bltc3d5d883a44c1752",{"_55":24333},"csf9d24b3dc83c26ad",{"_27":24335,"_119":118},"Stock limit",[],[24338,24339,24340,24341,24342,24343,24344,24345],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-limit","2026-03-18T08:07:14.591Z","/en/idp/stock-limit",{"_162":24350,"_164":98,"_165":166,"_90":108},"2026-03-18T08:07:18.308Z",[],{"_55":24353},"csd89ab1c05dc0ec6b",{"_102":24355,"_169":24385,"_53":24386},[24356],{"_105":240,"_55":24357,"_90":108,"_92":24358,"_94":38,"_88":2746,"_95":24359,"_97":178,"_113":38,"_114":24360,"_246":24361,"_116":24367,"_208":118,"_120":24369,"_122":24370,"_27":24379,"_154":24380,"_156":24381,"_158":98,"_39":24382,"_160":24383},"blteab6aa3e8003a839",{},"2026-01-27T13:39:57.848Z","On this page, you can read everything about your stock when using Logistics via bol.",[24362],{"_324":24363},{"_27":118,"_53":24364,"_119":24366},{"_55":24365},"cscb2d035a3f527f81","

In your seller account, you'll find the current stock levels for all items you have stored in our fulfillment center via Logistics via bol. This information is located on the Logistics via bol page in your seller account, under the 'My LvB stock' tab.

",{"_27":24368,"_119":118},"Stock levels of Logistics via bol",[],[24371,24372,24373,24374,24375,24376,24377,24378],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-levels","Stock levels","2026-01-29T14:20:00.370Z","/en/idp/stock-levels",{"_162":24384,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:07.383Z",[],{"_55":24387},"csbdd2edea5e1018c4",{"_102":24389,"_169":24431,"_53":24432},[24390],{"_105":240,"_55":24391,"_88":110,"_90":108,"_92":24392,"_94":38,"_95":24393,"_97":178,"_113":38,"_114":24394,"_246":24395,"_116":24414,"_208":118,"_120":24416,"_122":24417,"_27":24426,"_154":24415,"_156":24427,"_158":12892,"_39":24428,"_160":24429},"blt7dfe10359d26abb4",{},"2026-01-27T13:40:16.157Z","On this page, read everything you need to know about stock levels.",[24396,24402,24408],{"_324":24397},{"_27":24398,"_53":24399,"_119":24401},"Stock has been booked",{"_55":24400},"cse4da35d0046addda","

It takes a maximum of 3 business days for a shipment to be booked into stock. Do you notice stock differences after 3 business days? Please contact Partnerservice. Depending on the situation, we would like to receive the following information:

The shipment number you provided when creating a shipment
Shipment arrival date
Shipment track and trace
EAN of the missing items
Missing quantities for the items

",{"_324":24403},{"_27":24404,"_53":24405,"_119":24407},"Not traceable to a shipment",{"_55":24406},"cs29fce294466f3bc5","

Do you see a stock difference that cannot be traced to a specific shipment? Please contact us with the following information:

EAN of the item
Quantity difference
Date when you noticed the difference

",{"_324":24409},{"_27":24410,"_53":24411,"_119":24413},"Incorrect or missing item",{"_55":24412},"cs7fb8b5dba1e7ff45","

Have you received an incorrect item in a return shipment, or is an item missing? Please contact us with the following information:

RMA reference – you can find this on the packing slip and in the automated email you receive after a shipment has been returned.
EAN and the information on the yellow sticker of the received item.

",{"_27":24415,"_119":118},"Stock differences",[],[24418,24419,24420,24421,24422,24423,24424,24425],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-differences","2026-03-24T10:46:55.619Z","/en/idp/stock-differences",{"_162":24430,"_164":12892,"_165":166,"_90":108},"2026-03-24T10:46:59.943Z",[],{"_55":24433},"cs3b86f747c57b41a0",{"_102":24435,"_169":24503,"_53":24504},[24436],{"_105":240,"_55":24437,"_90":108,"_92":24438,"_94":38,"_88":368,"_95":24439,"_97":178,"_113":38,"_114":24440,"_246":24441,"_116":24486,"_208":118,"_120":24488,"_122":24489,"_27":24498,"_154":24444,"_156":24499,"_158":12892,"_39":24500,"_160":24501},"blt9a47e88612216a6c",{},"2026-01-27T13:40:11.808Z","Read everything you need to know about stock mutations, or changes in your Logistics via bol stock, on this page.",[24442,24448,24480],{"_324":24443},{"_27":24444,"_53":24445,"_119":24447},"Stock mutations",{"_55":24446},"cs57dce862b801fecc","

Do you want to know what happened to your stock? In the ‘My logistics via bol stock’ screen in your seller account, you can see the mutations per item. Click on ‘Mutations’.

",{"_7800":24449},{"_27":118,"_53":24450,"_119":118,"_181":24452},{"_55":24451},"cscbe95e1a06fd3eb9",[24453,24467],{"_181":24454,"_53":24464,"_204":24466,"_7819":118},{"_55":24455,"_88":698,"_27":24456,"_195":699,"_97":5043,"_158":5043,"_95":24457,"_156":24457,"_187":4254,"_191":24458,"_193":24456,"_92":24459,"_185":38,"_120":24460,"_160":24461,"_39":24463},"blt072be09f02adaded","Voorraadmutaties-in-verkoopaccount-1.png","2025-11-19T14:47:44.194Z","150418",{},[],{"_162":24462,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:27.603Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt072be09f02adaded/691dd890ac8f2936f07155bd/Voorraadmutaties-in-verkoopaccount-1.png",{"_55":24465},"csb766c2b2657b7c9d","Stock mutations in seller account.",{"_181":24468,"_53":24478,"_204":24466,"_7819":118},{"_55":24469,"_88":698,"_27":24470,"_195":699,"_97":5043,"_158":5043,"_95":24471,"_156":24471,"_187":4254,"_191":24472,"_193":24470,"_92":24473,"_185":38,"_120":24474,"_160":24475,"_39":24477},"blt01e5a53bb614f405","Voorraadmutaties-in-verkoopaccount-2.png","2025-11-19T14:48:29.430Z","49233",{},[],{"_162":24476,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:27.625Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt01e5a53bb614f405/691dd8bdf3543b438729d151/Voorraadmutaties-in-verkoopaccount-2.png",{"_55":24479},"cs9547774ff0deeae9",{"_324":24481},{"_27":24482,"_53":24483,"_119":24485},"Stock Insights: Mutation Types",{"_55":24484},"csdd0d3b432049c70c","

These stock mutations give you better insight into what has happened with your stock. This way, you can see which types of stock mutations occurred on which days. The mutation types that can occur are;

Received items
Received inbound shipments

Returned stock
Stock returned to you

Customer return
Customer returns

Periodic stock counts
We perform stock counts to ensure accuracy

Stock corrections
Adjustments to stock levels

Outgoing stock corrections
Corrections in outgoing stock

Relocation to another stock location
Internal relocations between our fulfilment centers

Customer orders and other orders
Processed orders, such as customer orders

Other
Various stock-related activities not specifically falling under one category

",{"_27":24487,"_119":118},"Stock Mutations",[],[24490,24491,24492,24493,24494,24495,24496,24497],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"stock-mutations","2026-03-24T10:48:59.866Z","/en/idp/stock-mutations",{"_162":24502,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.525Z",[],{"_55":24505},"csf4536ef340397854",{"_102":24507,"_169":24535,"_53":24536},[24508],{"_105":240,"_55":24509,"_90":108,"_92":24510,"_94":38,"_88":243,"_95":24511,"_97":178,"_113":38,"_114":24512,"_246":24513,"_116":24519,"_208":118,"_120":24520,"_122":24521,"_27":24530,"_154":22159,"_156":24531,"_158":701,"_39":24532,"_160":24533},"blt660968559f2174c2",{},"2026-01-21T15:19:13.918Z","On this page, read everything you need to know about unsellable stock.",[24514],{"_324":24515},{"_27":118,"_53":24516,"_119":24518},{"_55":24517},"cs01eeb97d458321f0","

There are different types of unsellable stock:

Items that have been returned and where the customer has indicated a defect.
Items that were damaged or opened during previous shipments.
Date-marked items (for example, coffee machines sold with coffee included). You can choose to have the items returned or destroyed.
Items that became defective in the Fulfilment center. You will receive compensation for these items.
Items that have been returned or are still in stock and are illegal according to the Digital Services Act (DSA).

",{"_27":22159,"_119":118},[],[24522,24523,24524,24525,24526,24527,24528,24529],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"unsellable-stock","2026-01-21T15:23:36.047Z","/en/idp/unsellable-stock",{"_162":24534,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.497Z",[],{"_55":24537},"csed256efcc2d51123",{"_102":24539,"_169":24681,"_53":24682},[24540],{"_105":240,"_55":24541,"_90":108,"_92":24542,"_94":38,"_88":243,"_95":24543,"_97":178,"_113":38,"_114":24544,"_246":24545,"_116":24666,"_208":118,"_120":24667,"_122":24668,"_27":24551,"_154":24548,"_156":24677,"_158":701,"_39":24678,"_160":24679},"blt944fef0f42e48526",{},"2026-01-27T13:40:00.931Z","The stock analysis is a dashboard that can be found in your seller account. Here you can see how healthy your stock for Logistics via bol is.",[24546,24552,24557,24563,24568,24587,24593,24598,24604,24609,24628,24633,24639,24644,24650,24655,24661],{"_315":24547},{"_317":24548,"_53":24549,"_321":24551},"Stock analysis",{"_55":24550},"cse57c6d03f690bbee","stock-analysis",{"_324":24553},{"_27":118,"_53":24554,"_119":24556},{"_55":24555},"cs61c273c45f88625a","

What sells well? And which items are barely or not rotating? You can find the stock analysis dashboard in your seller account under Items. It gives you more insight and control over the health of your stock.

Stock health: Your stock health is determined based on the expected speed (number of weeks) at which items are sold. This sales forecast is based on your sales history from the past 12 weeks.

The main benefits:

A complete overview of your product range and what sells well or less well.
Advice on reducing stock of items, so you can make better use of your storage capacity (stock ceiling).
Insight into stagnant product range and its costs, such as stock costs.

",{"_315":24558},{"_317":24559,"_53":24560,"_321":24562},"Your dashboard",{"_55":24561},"cs327d6c977e2880aa","your-dashboard",{"_324":24564},{"_27":24559,"_53":24565,"_119":24567},{"_55":24566},"cs899aea8f59ffb493","

In your dashboard, you'll find different tabs, from 'Overview and action' to 'Export Excel'. Below, we explain what information you can get from each tab.

",{"_7800":24569},{"_27":118,"_53":24570,"_119":118,"_181":24572},{"_55":24571},"csafd58b95f4b51ebe",[24573],{"_181":24574,"_53":24584,"_204":24586,"_7819":118},{"_55":24575,"_88":698,"_27":24576,"_195":699,"_97":5043,"_158":5043,"_95":24577,"_156":24577,"_187":4254,"_191":24578,"_193":24576,"_92":24579,"_185":38,"_120":24580,"_160":24581,"_39":24583},"blt7c92b961200825a3","voorraadadvies.png","2025-11-19T14:38:59.361Z","37151",{},[],{"_162":24582,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:27.633Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7c92b961200825a3/691dd6836cf8240e46859c98/voorraadadvies.png",{"_55":24585},"csfce2e76aa9f73667","Stock advice.",{"_315":24588},{"_317":24589,"_53":24590,"_321":24592},"Overview and action",{"_55":24591},"cs587fd9b55d225dab","tab-overview-action",{"_324":24594},{"_27":24589,"_53":24595,"_119":24597},{"_55":24596},"cs0f56cbbb4572065e","

Stock health has 6 categories:

0 to 4 weeks: You have healthy stock. These items are expected to sell within 4 weeks. For this product range, you should replenish your stock in time.

4 to 8 weeks: Your stock health is sufficient. Although you are above the ideal stock level, the items are rotating. These items are expected to sell within 4 to 8 weeks.

8 to 12 weeks: Your stock health is insufficient. This means you have too much stock of this product range. To improve the rotation of these items, you can take action. For example, improve the content of your items or adjust the selling price.

12+ weeks: Your stock health is poor. This means you have too much stock of this product range. It may be wise to recall items (consider the costs of items that don't rotate). You can also take action to stimulate sales of these items.

No sales expected: No sales are expected for this part of your stock. This could be because you are not in the buy box, the items are not online, or customers do not find the product range relevant. Take action to improve sales of the items or return the stock.

New items: You offered this part of your stock online for the first time less than 6 weeks ago. There is insufficient sales history available to provide a reliable sales forecast, and therefore it is not included in the calculation of your stock health. Note: these items do count towards your stock ceiling.

",{"_315":24599},{"_317":24600,"_53":24601,"_321":24603},"Unhealthy stock",{"_55":24602},"csf100f0b8fc68507e","tab-unhealthy-stock",{"_324":24605},{"_27":24600,"_53":24606,"_119":24608},{"_55":24607},"cs8c58daab13f22a81","

Here you see an overview of all items for which it is advised to reduce stock. Insights are shown to help you take the right actions. You will see your sales forecast for the next 28 days, your sales over the past period, and how many customers find your item.

Long-standing stock

Long-standing stock refers to items that have been unused in stock for a period longer than 180 days, without being sold. This may indicate that you have too much stock or that it is not rotating well, leading to unnecessary costs.

In your seller account, you can see which items have been in our fulfilment centers for longer than 180 days. Check the Lvb Stock Analysis dashboard, under the \"Unhealthy Stock\" tab. In the column \"Stock >180d\", you will get an overview of the number of items per EAN that have been in stock for more than 180 days.

",{"_7800":24610},{"_27":118,"_53":24611,"_119":118,"_181":24613},{"_55":24612},"cs6a01f87c73dbfe22",[24614],{"_181":24615,"_53":24625,"_204":24627,"_7819":118},{"_55":24616,"_88":698,"_27":24617,"_195":699,"_97":5043,"_158":5043,"_95":24618,"_156":24618,"_187":188,"_191":24619,"_193":24617,"_92":24620,"_185":38,"_120":24621,"_160":24622,"_39":24624},"blt1bdcb349c27923f0","Lang-liggende-voorraad.jpg","2025-11-19T14:41:42.361Z","92725",{},[],{"_162":24623,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:27.641Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1bdcb349c27923f0/691dd726c70b8382779bbf37/Lang-liggende-voorraad.jpg",{"_55":24626},"cs78b11b3b34d83d61","Example of long-standing stock.",{"_324":24629},{"_27":118,"_53":24630,"_119":24632},{"_55":24631},"cs21d67d8db56ce134","

On this page, you will find valuable tips to get more control over your long-standing Lvb stock.

",{"_315":24634},{"_317":24635,"_53":24636,"_321":24638},"Stock without buy box",{"_55":24637},"cs580a9c031cad32b4","stock-without-buy-box",{"_324":24640},{"_27":24635,"_53":24641,"_119":24643},{"_55":24642},"cs4d91c763a1ec06fe","

Here you see an overview of all items where another provider is in the buy box. This means that most sales of this item will go to that provider. This has a negative impact on your stock health. You can take action by lowering the selling price to get into the buy box. If not, consider recalling stock.

",{"_315":24645},{"_317":24646,"_53":24647,"_321":24649},"Stock not online",{"_55":24648},"cs14734cf4219ce7bf","stock-not-online",{"_324":24651},{"_27":24646,"_53":24652,"_119":24654},{"_55":24653},"cs29c42e199a3b13e7","

It can happen that items are in stock but not available for sale online. In this tab, you will see the items whose stock is not online. This can have several reasons. Check your seller account to see what you can do to get your items back online as quickly as possible.

Note: items that are not available for sale online have a negative impact on your stock health and count towards your stock ceiling.

",{"_315":24656},{"_317":24657,"_53":24658,"_321":24660},"Replenishment advice",{"_55":24659},"cse31a5dbbb569a9f9","replenishment-advice",{"_324":24662},{"_27":24657,"_53":24663,"_119":24665},{"_55":24664},"cs70bb4f209b494c76","

In this tab, you will find items for which there is insufficient stock to meet expected sales for the next 4 weeks. We therefore advise you to replenish your stock.

Note: replenishing stock is only possible if you remain within your stock ceiling. If that's not possible? Then make space by reducing slow-selling product range.

*The advice in the Stock Analysis dashboard is non-binding. No rights can be derived from it.

",{"_27":24548,"_119":118},[],[24669,24670,24671,24672,24673,24674,24675,24676],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"2026-01-27T13:41:53.094Z","/en/idp/stock-analysis",{"_162":24680,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:06.538Z",[],{"_55":24683},"csdf07163ae7042218",[],"2025-12-05T15:13:56.672Z","2025-12-05T15:25:05.786Z",{},{"_162":24689,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.354Z",{"_105":232,"_55":24691,"_27":24692,"_102":24693,"_169":24827,"_120":24828,"_90":91,"_97":98,"_158":98,"_95":24829,"_156":24830,"_92":24831,"_88":184,"_94":38,"_160":24832},"blt6fad153f7020d065","Financiele afhandeling",[24694],{"_105":240,"_55":24695,"_90":108,"_92":24696,"_94":38,"_88":1969,"_95":24697,"_97":178,"_113":38,"_114":24698,"_246":24699,"_116":24809,"_208":24811,"_120":24812,"_122":24813,"_27":24822,"_154":24810,"_156":24823,"_158":12892,"_39":24824,"_160":24825},"bltd486d17cb1b41491",{},"2026-01-12T13:53:18.547Z","Read all about the financial settlement of Logistics via bol.",[24700,24705,24712,24803],{"_324":24701},{"_27":118,"_53":24702,"_119":24704},{"_55":24703},"cs9ad3115d73a8cf65","

All monthly income, including orders you've sent yourself and those sent with Logistics via bol, are combined into one clear invoice: the Sales Invoice. This invoice summarizes all income minus all expenses, such as pick and pack and stock costs. Returns are settled in the period in which the return occurs.

You can find the Sales Invoice in your seller account under the 'Finance' tab.

The Sales Invoice is available on the 1st day of the following month. Using the 'Download invoice' button, you can download an overview of the previous month's income and expenses. You can view the details of this income and these expenses via the invoice specification. You can download the invoice specification using the dropdown button.

",{"_330":24706},{"_27":5064,"_53":24707,"_119":24709,"_336":4661,"_338":339,"_340":24710},{"_55":24708},"csb27b5b6a61b83e34","

If the first day of the month is a Friday, payment will follow on the Monday after.

",{"_39":24711,"_37":38},{"_27":118,"_42":118},{"_4593":24713},{"_4595":24714,"_53":24715,"_4598":24717,"_4600":24718},"Daily report",{"_55":24716},"cs5fa11da222bde056","

This gives you daily insight into your stock, orders, and returns. This report is processed once a day and can be downloaded for up to 28 days back; in this specific report, you will see data from up to 14 days ago.

",[24719,24740,24761,24782],{"_4603":24720,"_53":24721,"_4607":24723,"_4609":24724},"Open the Logstics via bol daily report",{"_55":24722},"cs45e8e2dee18712d7","

You can find this in your seller account under ‘Items’ – ‘Logistics via bol’ – ‘My Logistics via bol daily report’

",[24725],{"_181":24726},{"_181":24727,"_53":24737,"_204":24739,"_7819":118},{"_55":24728,"_88":698,"_27":24729,"_195":699,"_97":5043,"_158":5043,"_95":24730,"_156":24730,"_187":188,"_191":24731,"_193":24729,"_92":24732,"_185":38,"_120":24733,"_160":24734,"_39":24736},"bltc19c33ad7ded8b28","AdministratieLvb.jpg","2025-11-19T09:19:05.575Z","67061",{},[],{"_162":24735,"_164":701,"_165":166,"_90":108},"2026-01-12T13:58:16.883Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc19c33ad7ded8b28/691d8b89c721f3506d6b0cd3/AdministratieLvb.jpg",{"_55":24738},"cs2eaf6b0e7c23cb0c","Shipping via bol report.",{"_4603":24741,"_53":24742,"_4607":24744,"_4609":24745},"View tab 1 for the explanation",{"_55":24743},"cseea8f8a8e71d7e05","

This tab explains the Logistics via bol daily report. On the right side, you will find a link to a relevant item for each field.

",[24746],{"_181":24747},{"_181":24748,"_53":24758,"_204":24760,"_7819":118},{"_55":24749,"_88":698,"_27":24750,"_195":699,"_97":5043,"_158":5043,"_95":24751,"_156":24751,"_187":4254,"_191":24752,"_193":24750,"_92":24753,"_185":38,"_120":24754,"_160":24755,"_39":24757},"bltd44edb5e46e9103f","administratie-2.png","2025-11-19T09:20:31.469Z","230176",{},[],{"_162":24756,"_164":701,"_165":166,"_90":108},"2026-01-12T13:58:16.911Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltd44edb5e46e9103f/691d8bdf6cf824bc5d859b8c/administratie-2.png",{"_55":24759},"csa10509dec1ffaf30","Example of a daily report.",{"_4603":24762,"_53":24763,"_4607":24765,"_4609":24766},"View tab 2 for ‘Content’, ‘Yesterday’ and ‘14-day overview’",{"_55":24764},"cs55e41738ffa6fb44","

Within this tab, the leftmost columns describe your content, the middle columns provide an overview of yesterday, and the rightmost columns cover the past 14 days. The explanation tab contains a short description for each column.

",[24767],{"_181":24768},{"_181":24769,"_53":24779,"_204":24781,"_7819":118},{"_55":24770,"_88":698,"_27":24771,"_195":699,"_97":5043,"_158":5043,"_95":24772,"_156":24772,"_187":4254,"_191":24773,"_193":24771,"_92":24774,"_185":38,"_120":24775,"_160":24776,"_39":24778},"blt2a13bd2821965f5d","administratie-3.png","2025-11-19T09:21:40.622Z","132258",{},[],{"_162":24777,"_164":701,"_165":166,"_90":108},"2026-01-12T13:58:16.976Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2a13bd2821965f5d/691d8c2408c80e4707bd531f/administratie-3.png",{"_55":24780},"cs5dc30d25f1721b05","Example of content.",{"_4603":24783,"_53":24784,"_4607":24786,"_4609":24787},"View tab 3 for the details",{"_55":24785},"cs8b86319b264b46ec","

Within this tab, you can read the details per item. The leftmost columns display the content per item, and the rightmost columns show the details regarding the number of items ordered per day, sales in EUR per day, and the number of returned items.

",[24788],{"_181":24789},{"_181":24790,"_53":24800,"_204":24802,"_7819":118},{"_55":24791,"_88":698,"_27":24792,"_195":699,"_97":5043,"_158":5043,"_95":24793,"_156":24793,"_187":4254,"_191":24794,"_193":24792,"_92":24795,"_185":38,"_120":24796,"_160":24797,"_39":24799},"blt8f30b007d51c839e","administratie-4.png","2025-11-19T09:22:55.636Z","125284",{},[],{"_162":24798,"_164":701,"_165":166,"_90":108},"2026-01-12T13:58:16.950Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8f30b007d51c839e/691d8c6fc761fb664d83bf7d/administratie-4.png",{"_55":24801},"cs4a2665e9e0f2f04d","Example of the details.",{"_324":24804},{"_27":24805,"_53":24806,"_119":24808},"VAT across borders",{"_55":24807},"csde1de79cd19a0b5f","

For cross-border sales, different VAT rules apply (the so-called ‘intra-Community supplies’) concerning sales to business customers and ‘distance sales’ concerning sales to private customers.

For more information, please refer to this page for Dutch entrepreneurs or this page for Belgian entrepreneurs.

",{"_27":24810,"_119":118},"The financial settlement","All about invoicing, payments, and reports for Logstics via bol",[],[24814,24815,24816,24817,24818,24819,24820,24821],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"financial-settlement-lvb","2026-03-24T10:56:01.943Z","/en/idp/financial-settlement-lvb",{"_162":24826,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:16.435Z",[],[],"2025-12-05T15:27:48.031Z","2026-02-17T08:44:50.491Z",{},{"_162":24833,"_164":98,"_165":166,"_90":108},"2026-02-17T08:46:01.371Z",{"_105":232,"_55":24835,"_27":24836,"_102":24837,"_169":24935,"_120":25106,"_90":91,"_97":98,"_158":98,"_95":25107,"_156":25108,"_92":25109,"_88":2182,"_94":38,"_160":25110},"blt939b881772c2ab32","Retouren met lvb",[24838],{"_105":240,"_55":24839,"_90":108,"_92":24840,"_94":38,"_88":1969,"_95":24841,"_97":178,"_113":38,"_114":24842,"_246":24843,"_116":24917,"_208":24918,"_120":24919,"_122":24920,"_27":24929,"_154":24930,"_156":24931,"_158":12892,"_39":24932,"_160":24933},"blt3823b3b0bb528f48",{},"2026-01-27T12:43:45.181Z","On this page, you will find out how to have your stock returned.",[24844,24853,24859,24864,24870,24875,24881,24886,24892,24897,24901,24906,24912],{"_330":24845},{"_27":5064,"_53":24846,"_119":24848,"_336":4661,"_338":339,"_340":24849},{"_55":24847},"cs97327f8c7d6e8f68","

From mid-October, our warehouses become busier, which may cause return shipments to take longer. Don't wait too long!

",{"_39":24850,"_37":38},{"_27":24851,"_42":24852},"Return your stock.","https://partnerplatform.bol.com/nl/hulp-nodig/logistiek-via-bol-com/terugsturen-van-voorraad/",{"_315":24854},{"_317":24855,"_53":24856,"_321":24858},"Returning sellable stock",{"_55":24857},"csef124d82711a57d4","returning-sellable-stock",{"_324":24860},{"_27":24855,"_53":24861,"_119":24863},{"_55":24862},"csc2bd99eb7323c89d","

Do you want to have your sellable stock returned? The cost for this is €0.45 per returned item, plus shipping costs. Here's how it works:

Retrieving stock for specific items
In 'My items', select the items whose stock you want to have returned to yourself. Click 'More bulk actions' and then choose 'return stock via bol'.
Retrieving stock for a large number of items
If you have an Excel list with EANs that you want to have returned, you can copy this list from Excel and then paste it into the search bar. Below that, check the box next to 'Select items from the list to perform actions on'. Click 'More bulk actions' and then choose 'return stock via bol'.

",{"_315":24865},{"_317":24866,"_53":24867,"_321":24869},"Returning unsellable stock",{"_55":24868},"cs079d8fb80f320287","returning-unsellable-stock",{"_324":24871},{"_27":24866,"_53":24872,"_119":24874},{"_55":24873},"cs07cd1edbc3e9e122","

Automatic return:
This is the default option. As soon as the unsellable stock reaches 15 items, or one of the unsellable items has been in the bol warehouse for 3 months, the items will be returned automatically. In your seller account, under 'Settings' and 'Logistics via bol', you can set the number of unsellable items you want to have returned automatically. You also enter the return address here where you want to receive this stock. You can enter a minimum of 0 and a maximum of 200 items here. The counter is automatically set to 15 items. The cost for this is €0.45 per returned item, plus shipping costs. With the return shipment, you will receive a packing slip indicating the customer return reasons, if available. You can find the shipping costs here.
Disposal:
Do you want to have items destroyed? Please contact Partnerservice to arrange this. The cost for this is €0.45 per item.

Unsellable stock can only be returned or destroyed in its entirety.

Have you received an incorrect item in a return shipment, or is an item missing? Please contact Partnerservice with the following information:

The RMA reference, which can be found on the packing slip and in the email you receive after a shipment has been returned.
The EAN and the information on the yellow sticker of the received item.

*See here for more information about unsellable stock.

",{"_315":24876},{"_317":24877,"_53":24878,"_321":24880},"Damage or missing items",{"_55":24879},"cs88378fbe50c0cb1d","damage-or-missing-items",{"_324":24882},{"_27":24877,"_53":24883,"_119":24885},{"_55":24884},"cs0cc4b9d077f48914","

Is there damage or a missing item in your returned stock? Please contact Partnerservice as soon as possible after receiving the shipment, and no later than within two weeks. Provide the following information:

Any photos of the damage.
Description of the item packaging (e.g., dimensions, color, any stickers and logos, or other identifying features).
The contents (please explain any internal item codes with a description of the items).
The value of the shipment.

",{"_315":24887},{"_317":24888,"_53":24889,"_321":24891},"Packaging method",{"_55":24890},"cs075a0c6f06ca2643","packaging-method",{"_324":24893},{"_27":24888,"_53":24894,"_119":24896},{"_55":24895},"cs76edba3ca9fa9e3c","

Unfortunately, it is not possible to specify the dimensions of the return shipment in advance. The packaging method is determined by the type of items. For example, heavy shipments are sent on a pallet to prevent damage, and items are bundled as much as possible so you can easily unpack the shipment.

",{"_315":24898},{"_317":16171,"_53":24899,"_321":16174},{"_55":24900},"csbfdb8b4d830872f4",{"_324":24902},{"_27":16171,"_53":24903,"_119":24905},{"_55":24904},"cs03082d0f6ae1d629","

The return address can be changed in the seller account. Go to 'Settings' and under the 'Services' heading, choose the 'Logistics via bol' option. Please note the following:

The return address cannot be a reply number or PO box.
A street name can contain a maximum of 40 characters. If the street name is longer, shorten it (e.g., 'Burg.' instead of 'Burgemeester').

",{"_315":24907},{"_317":24908,"_53":24909,"_321":24911},"Delivery of sellable or unsellable stock",{"_55":24910},"cs596ab6af886092cb","delivery-of-sellable-or-unsellable-stock",{"_324":24913},{"_27":24908,"_53":24914,"_119":24916},{"_55":24915},"cscebced009c98c283","

Sellable and unsellable stock is returned. Please keep the following in mind:

Changing delivery address
If a return shipment has already been created but the confirmation email you received contains the incorrect address, please contact Partnerservice.

Delivery appointment
It is not possible to make a delivery appointment for returning sellable or unsellable stock.
Collection point
It is also possible to have stock returned to an address in France, Germany, or Great Britain. Please note: these addresses are not automatically checked for accuracy. You bear this risk. Additionally, the costs for returning stock to an address outside the Netherlands or Belgium are higher.

",{"_27":118,"_119":118},"How to return stock from Logistics via bol",[],[24921,24922,24923,24924,24925,24926,24927,24928],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-stock","Returning Stock","2026-03-24T11:02:27.128Z","/en/idp/return-stock",{"_162":24934,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.428Z",[24936,25020],{"_102":24937,"_169":25017,"_53":25018},[24938],{"_105":240,"_55":24939,"_90":108,"_92":24940,"_94":38,"_88":368,"_95":24941,"_97":178,"_113":38,"_114":24942,"_246":24943,"_116":25000,"_208":118,"_120":25002,"_122":25003,"_27":25012,"_154":25001,"_156":25013,"_158":12892,"_39":25014,"_160":25015},"blt681064ebf4734346",{},"2026-01-27T09:18:57.029Z","On this page, you can read everything you need to know about shipments containing stock that is returned to you. ",[24944,24950,24969,24975,24994],{"_324":24945},{"_27":24946,"_53":24947,"_119":24949},"Insights into returned stock",{"_55":24948},"csed599ab8cccc6cbe","

Via your seller account, you gain more insight into shipments containing stock that are returned to you.

Go to the screen: “My LvB shipments”. Then click on the tab “Stock returns’’ as shown in the image below.

",{"_7800":24951},{"_27":118,"_53":24952,"_119":118,"_181":24954},{"_55":24953},"cs0bafb5ecf391db3b",[24955],{"_181":24956,"_53":24966,"_204":24968,"_7819":118},{"_55":24957,"_88":698,"_27":24958,"_195":699,"_97":5043,"_158":5043,"_95":24959,"_156":24959,"_187":188,"_191":24960,"_193":24958,"_92":24961,"_185":38,"_120":24962,"_160":24963,"_39":24965},"blt46678f1eefa84ebc","Lvb-terugsturen-van-voorraad.jpg","2025-11-19T13:52:10.628Z","252023",{},[],{"_162":24964,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.774Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt46678f1eefa84ebc/691dcb8a459bf9ca3e2db665/Lvb-terugsturen-van-voorraad.jpg",{"_55":24967},"csa30c9a847b79e67a","Returning stock.",{"_324":24970},{"_27":24971,"_53":24972,"_119":24974},"What can you see about returned stock?",{"_55":24973},"csc8141b521e767bce","

Stock type

This returned stock can consist of sellable and unsellable stock, or stock that you have recalled yourself. More information about sellable and unsellable stock can be found here.

Status

The shipment with the returned stock can have different statuses.

Created: The shipment has been created, and we are processing it
Shipped: The shipment has been shipped and is on its way from the Fulfilment center to the return address you provided for your Logistics via bol stock
Cancelled: The shipment has been fully cancelled
Other: The shipment has been partially cancelled, partially shipped, and/or created. Click on the shipment to view more details about which items have which status

Details

It is also possible to view the specific details of the shipment with returned stock. This allows you to see which items and how many units the returned shipment contains. You can view this by clicking on the specific shipment. As shown in the image below.

",{"_7800":24976},{"_27":118,"_53":24977,"_119":118,"_181":24979},{"_55":24978},"cs623f122990be5288",[24980],{"_181":24981,"_53":24991,"_204":24993,"_7819":118},{"_55":24982,"_88":698,"_27":24983,"_195":699,"_97":5043,"_158":5043,"_95":24984,"_156":24984,"_187":188,"_191":24985,"_193":24983,"_92":24986,"_185":38,"_120":24987,"_160":24988,"_39":24990},"blt640050d3903f5c53","Lvb-terugsturen-van-voorraad-details-1.jpg","2025-11-19T13:54:08.555Z","154906",{},[],{"_162":24989,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:34.783Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt640050d3903f5c53/691dcc007590586fdbe9d88e/Lvb-terugsturen-van-voorraad-details-1.jpg",{"_55":24992},"cs8325a05169eb0a2e","Details for returning stock.",{"_324":24995},{"_27":24996,"_53":24997,"_119":24999},"View settings: return address and number of items",{"_55":24998},"csb971208acad626a9","

Additionally, on the “Settings” page in your seller account, you will find the following 2 related items:

The return address where your Logistics via bol stock will be sent back to
The minimum number of items from which stock will be returned

",{"_27":25001,"_119":118},"Return of stock",[],[25004,25005,25006,25007,25008,25009,25010,25011],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-of-stock","2026-03-24T11:04:00.989Z","/en/idp/return-of-stock",{"_162":25016,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.413Z",[],{"_55":25019},"csf5bd02a1d0d0d583",{"_102":25021,"_169":25103,"_53":25104},[25022],{"_105":240,"_55":25023,"_90":108,"_92":25024,"_94":38,"_88":5125,"_95":25025,"_97":178,"_113":38,"_114":25026,"_246":25027,"_116":25087,"_208":118,"_120":25088,"_122":25089,"_27":25098,"_154":25030,"_156":25099,"_158":12892,"_39":25100,"_160":25101},"blt3b0dc2c8ab0f4792",{},"2026-01-21T15:18:58.785Z","On this page, you can read how customer returns are handled with Logistics via bol. ",[25028,25052],{"_4593":25029},{"_4595":25030,"_53":25031,"_4598":118,"_4600":25033},"Handling customer returns",{"_55":25032},"csbbdb195043572803",[25034,25040,25046],{"_4603":25035,"_53":25036,"_4607":25038,"_4609":25039},"Assessment of a returned item",{"_55":25037},"cs44dbef683c3fcc13","

A customer can always return an item for free within 30 days of receipt. Once we receive the returned item, we first assess its condition. We check if the correct item has been returned, if it's complete, and if both the packaging and the item itself are undamaged. Then we assign one of the following 3 statuses to the item:

Resalable
Is this the correct item, and are both the packaging and the item itself completely intact? Then the item is returned to resalable stock.
Resalable after additional handling
Is the item not immediately ready for sale, but can we refurbish it for you? Then we perform these actions and subsequently add the item to resalable stock so it can be sold again. An item qualifies for this if it is, among other things, complete, fully intact, and returned in its original packaging. For example, the item will be cleaned, neatly repacked, unstickered and resealed.
Unsalable
Is the packaging or the item damaged and no longer suitable for sale in this condition? Then the item is placed in unsalable stock.

",[],{"_4603":25041,"_53":25042,"_4607":25044,"_4609":25045},"Return policy",{"_55":25043},"cs0166ce97dd756f72","

An optimal customer experience, that is our goal. We aim to be a platform where customers can shop carefree and return items for free without any hassle. This is a deliberate choice, as it contributes to customer satisfaction, and satisfied customers are more likely to return for more purchases. This way, the platform remains successful.

The customer experience is not the only driving force behind our current return policy. Both for bol and for you as a partner selling via bol, the laws and regulations regarding the right of withdrawal apply. We must adhere to these together. This also means that returned items can be refused in the following situations:

Customer fraud, when the purchased item has intentionally not been returned by the customer.
Audio/video/software, where the seal has been broken.
Hygiene items that cannot be cleaned, such as sex articles.
Incomplete returns, where the main item is missing from the packaging.

",[],{"_4603":25047,"_53":25048,"_4607":25050,"_4609":25051},"Three situations",{"_55":25049},"cs6dae700239d3ea8f","

The following situations may occur during the return process:

The item is returned too late
It can happen that a customer, after consulting with customer service and with you, still returns the item after 30 days. The return policy is the same as for items returned on time: if the item is still resalable, it will be offered again via bol; if the item is unsalable, it will be placed in unsalable stock.
The return shipment gets lost in the mail
If an item is lost during the shipping process between the customer and the fulfilment center, bol will reimburse the costs you incurred for Logistics via bol and a portion of the item's sales value. In appendix 1 of the terms and conditions, you can find the reimbursement percentage per item.
The customer contacts us about returning an item
We take care of both the return shipment and any questions the customer may have about it. So, you don't need to do anything further.

",[],{"_715":25053},{"_717":25054,"_53":25055,"_721":25057,"_722":25058},"Frequently asked questions about",{"_55":25056},"csc70fd76b7f9f5f6f","

customer returns with Logistics via bol

",[25059,25066,25073,25080],{"_725":25060},{"_727":25061,"_53":25064},[25062],{"_55":25063,"_105":731},"blt369375e8583233eb",{"_55":25065},"cs0650567124f05096",{"_725":25067},{"_727":25068,"_53":25071},[25069],{"_55":25070,"_105":731},"bltcaf2a84ccb8182d6",{"_55":25072},"cs425b1fcf65aefb4a",{"_725":25074},{"_727":25075,"_53":25078},[25076],{"_55":25077,"_105":731},"blt9f06eae6435f5421",{"_55":25079},"csaf04eb7b74e9dfaf",{"_725":25081},{"_727":25082,"_53":25085},[25083],{"_55":25084,"_105":731},"blt88a2e311dff58f9a",{"_55":25086},"cs7310a5be937a5628",{"_27":25030,"_119":118},[],[25090,25091,25092,25093,25094,25095,25096,25097],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"handling-customer-returns","2026-03-24T11:06:39.555Z","/en/idp/handling-customer-returns",{"_162":25102,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:25.442Z",[],{"_55":25105},"csbccc7bd8463685a5",[],"2025-12-05T15:29:15.520Z","2025-12-05T15:34:51.348Z",{},{"_162":25111,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:46.147Z",{"_105":232,"_55":25113,"_88":2746,"_90":91,"_92":25114,"_94":38,"_169":25115,"_95":26315,"_97":98,"_102":26316,"_120":26547,"_27":26548,"_156":26549,"_158":12892,"_160":26550},"blt5ebd2d9ecfd78a71",{},[25116,25157,25207,25309,25379,25460,25788,26013,26164,26222,26262],{"_102":25117,"_53":25154,"_169":25156},[25118],{"_105":240,"_55":25119,"_90":108,"_92":25120,"_94":38,"_88":243,"_95":25121,"_97":178,"_113":38,"_114":25122,"_246":25123,"_116":25137,"_208":118,"_120":25138,"_122":25139,"_27":25148,"_154":25149,"_156":25150,"_158":98,"_39":25151,"_160":25152},"blt1770c7377d25af4a",{},"2026-01-27T14:14:06.651Z","For Logistics via bol, the 'Conditions of Use Logistics via bol' apply. You can find these conditions on this page.",[25124,25129],{"_324":25125},{"_27":118,"_53":25126,"_119":25128},{"_55":25127},"cs7baeef7ef759258d","Click the button to view the Conditions of Use Logistics via bol.",{"_4412":25130},{"_340":25131,"_53":25135},{"_39":25132,"_37":57},{"_27":25133,"_42":25134},"Conditions of Use Logistics via bol","https://www.bol.com/nl/nl/tc/gebruikersvoorwaarden-logistiek-via-bol-com/",{"_55":25136},"cs391aca40f4744d2d",{"_27":118,"_119":118},[],[25140,25141,25142,25143,25144,25145,25146,25147],{"_125":126,"_127":8971},{"_125":130,"_127":253},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":8976},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"general-conditions-lvb","General conditions","2026-01-29T11:18:50.553Z","/en/idp/general-conditions-lvb",{"_162":25153,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.288Z",{"_55":25155},"cs0fac5ee6212dc930",[],{"_102":25158,"_53":25204,"_169":25206},[25159],{"_105":240,"_55":25160,"_90":108,"_92":25161,"_94":38,"_88":1969,"_95":25162,"_97":178,"_113":38,"_114":25163,"_246":25164,"_116":25187,"_208":118,"_120":25188,"_122":25189,"_27":25198,"_154":25199,"_156":25200,"_158":12892,"_39":25201,"_160":25202},"blt205c2b2dc0ee9db8",{},"2026-01-27T09:19:24.399Z","On this page, you can read everything about when a fee applies to your stock and how much.",[25165,25171,25177],{"_324":25166},{"_27":25167,"_53":25168,"_119":25170},"Long-term storage fee Logistics via bol",{"_55":25169},"cs01f2319fa0be1b21","

We want to prevent long-term storage in our fulfilment centers. This takes up space, time, and money. That's why, from January 1, 2026, we will charge a fee for stock that has been with us for longer than 180 days. The fee will be 100% per month on top of the normal storage rate.

Healthy and fast-moving stock helps you reduce your costs, increase your sales opportunities, and prevent returns. That's why we encourage an efficient turnover rate of items in our fulfilment centers.

",{"_324":25172},{"_27":25173,"_53":25174,"_119":25176},"Check your stock in your seller account",{"_55":25175},"cse71ba228a4817709","

The fee does not apply if the special product category fee is already applicable to the categories watches, sunglasses, suitcases, bags/leather goods, baby & toddler clothing, or clothing & shoes.

We continuously monitor the occupancy of our fulfilment centers. This means that if you have long-term storage (in stock for longer than 180 days), there is a chance that we will return the stock. Prevent your stock from being returned at an inconvenient time and stay in control by closely monitoring your stock and taking quick action.

In November and December, only the long-term storage fee applies, and not the annual additional peak rate fee.

Check your stock in your seller account

In your seller account, you can see which items have been in stock for longer than 180 days. You can find this in the Shipping via bol Stock Analysis Dashboard under ‘Unhealthy Stock’. Check this regularly to avoid fees.

Do you not see an EAN for an item? Then the item may not be online. Follow these steps to make the EAN visible:

Copy the item name in the Shipping via bol Stock Analysis screen.
Go to My Shipping via bol Stock, paste the name, and copy the EAN.
Go to Items > Add item individually and paste the EAN.
Add the item as explained here on the Partnerplatform.

Upon a sale or return, we always deduct the item that has been in stock the longest.

",{"_330":25178},{"_27":25179,"_53":25180,"_119":25182,"_336":337,"_338":339,"_340":25183},"Want to prevent long-term storage?",{"_55":25181},"cs2fb47ddb85fc82c0","

Prevention is better always better. Check out our tips to prevent long-term storage.

",{"_39":25184,"_37":38},{"_27":25185,"_42":25186},"Get started","/nl/idp/toeslag-lang-liggende-voorraad",{"_27":118,"_119":118},[],[25190,25191,25192,25193,25194,25195,25196,25197],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"long-term-storage-fee","Long-term storage fee","2026-03-24T11:26:56.655Z","/en/idp/long-term-storage-fee",{"_162":25203,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.299Z",{"_55":25205},"cs7ee5c6b5d8d85411",[],{"_102":25208,"_53":25306,"_169":25308},[25209],{"_105":240,"_55":25210,"_90":108,"_92":25211,"_94":38,"_88":243,"_95":25212,"_97":178,"_113":38,"_114":25213,"_246":25214,"_116":25289,"_208":118,"_120":25290,"_122":25291,"_27":25300,"_154":25301,"_156":25302,"_158":701,"_39":25303,"_160":25304},"bltb3bf71352c729f8c",{},"2026-02-12T16:58:56.670Z","When you sell via bol and use Logistics via bol, there are several VAT rules you need to consider. Below you will find the most important points, so you comply with all obligations and avoid surprises.",[25215,25261,25267,25275],{"_4593":25216},{"_4595":25217,"_53":25218,"_4598":118,"_4600":25220},"VAT rules you need to consider",{"_55":25219},"cs61060a6beeca47ef",[25221,25227,25243,25249,25255],{"_4603":25222,"_53":25223,"_4607":25225,"_4609":25226},"VAT responsibilities for you as a partner",{"_55":25224},"cs9cdb4e1b515d68fc","

Are you established in the EU? Then bol does provide storage and shipping, but not for your VAT processing.\n
You remain responsible for:

the VAT on your sales via bol
the VAT related to moving your stock to our warehouse (and back)

",[],{"_4603":25228,"_53":25229,"_4607":25231,"_4609":25232},"You need a Dutch VAT number",{"_55":25230},"cs5214c621bb07d2d4","

To use Logistics via bol, you need your own Dutch VAT number. This is because our warehouse is located in the Netherlands.

Please note:

You cannot use a One Stop Shop (OSS) number from another EU country
You cannot use someone else's VAT number (for example, from your logistics service provider or bol)
This applies to all partners, regardless of where you are established

How do you arrange a Dutch VAT number?

Company established in the Netherlands\n
Then you probably already have a VAT number. If not, contact the Tax Authorities to activate your number.
Company established outside the Netherlands\n
You can apply for a Dutch VAT number via the Tax Authorities' form.
Company outside the EU \n
You may need to appoint a fiscal representative to handle your Dutch VAT.

",[25233],{"_330":25234},{"_27":25235,"_53":25236,"_119":25238,"_336":337,"_338":339,"_340":25239},"Need help?",{"_55":25237},"cs2601d8d53ca46ac8","

Our partner Staxxer can assist you with this. Of course, you can also consult your own accountant or VAT advisor.

",{"_39":25240,"_37":57},{"_27":25241,"_42":25242},"Learn more","/en/cpdp/staxxer",{"_4603":25244,"_53":25245,"_4607":25247,"_4609":25248},"Items must be imported into the EU (in free circulation)",{"_55":25246},"csb598dabda5c72f1c","

Items arriving at our warehouse must be fully imported for VAT and customs purposes (\"in free circulation\"). This means that all import duties, VAT, and customs formalities must be completed before arrival at the bol warehouse. Items that are not in free circulation will be delayed or refused until you or your customs/VAT agent resolve this.

Always keep:

Documents of import duties
Documents of import VAT
The MRN number of your import declaration

Please note: you may not send items directly from a non‑EU country to the bol warehouse. They must always first be imported into an EU country and then shipped from there to our warehouse.

",[],{"_4603":25250,"_53":25251,"_4607":25253,"_4609":25254},"Moving stock between your warehouse and bol",{"_55":25252},"cs72f25e8f3fbf4a08","

Are you moving stock from an EU country to our warehouse in the Netherlands – or vice versa? Then this counts as an intra-community stock movement. Even if there is no sale yet, this movement has VAT implications for you.

This means you must include this movement in:

The VAT declaration of the country of departure
The VAT declaration of the country of arrival

In the country of departure, you must also submit an ICP declaration.

This also applies when returns from our warehouse go back to your warehouse in another EU country.

This is not necessary when you move items within the Netherlands. In that case, everything remains within the same country, and no VAT notification is required.

Would you like more information about this? Then check this link.

",[],{"_4603":25256,"_53":25257,"_4607":25259,"_4609":25260},"Selling from the bol warehouse",{"_55":25258},"cs2dfbf75b59b4e579","

In addition to stock movement, you must also apply VAT to your sales via bol. The VAT rules may differ when you send orders from our warehouse instead of your own warehouse.

Are you established in the EU? Then you are the partner and therefore responsible for:

The correct VAT rates
The correct VAT numbers on your invoices
Correctly reporting your sales

Examples

Sale to Dutch private individuals: Dutch VAT applies
Sale to Belgian customers: possibly Belgian VAT, depending on your situation and the type of customer

Invoicing:

Dutch VAT → state your Dutch VAT number
Belgian VAT → state your Belgian VAT number or OSS number

",[],{"_324":25262},{"_27":25263,"_53":25264,"_119":25266},"In summary",{"_55":25265},"cs841b46b5eb73cf72","

For Logistics via bol, you need your own Dutch VAT number
Items must be in free circulation within the EU before arriving at our warehouse
Are you moving your stock between EU countries? Then you must report this for VAT purposes
You are responsible for VAT on your sales and for correct invoices
Also consider other obligations, such as local levies or item-specific rules

Please note!

This information is intended to clarify your VAT obligations. You cannot derive any rights from it, and it is not tax advice. Additionally, you may also encounter:

Customs duties
Import taxes
Local levies or item-specific rules

As a partner, you are responsible for complying with all legal obligations. We recommend consulting your tax advisor or customs expert.

",{"_330":25268},{"_27":25269,"_53":25270,"_119":25272,"_336":337,"_338":1196,"_340":25273},"Changes as of July 1, 2028",{"_55":25271},"cse5eb01e7db44c544","

As of July 1, 2028, VAT rules will change. An important part of this is a new EU portal (OSS) that allows you to centrally register certain stock movements, without needing registrations in multiple countries. Timely check what this means for your situation.

",{"_39":25274,"_37":38},{"_27":118,"_42":118},{"_715":25276},{"_717":718,"_53":25277,"_721":25279,"_722":25280},{"_55":25278},"cs6e85caae0099f795","

about VAT information for Logistics via bol

",[25281],{"_852":25282},{"_854":25283,"_53":25284,"_858":25286,"_340":25287},"Does bol provide intra-community reports to me?",{"_55":25285},"csead171b0da6a5df6","No. We do not move your stock to another EU country before sale. Everything remains in our warehouse in the Netherlands.",{"_39":25288,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[25292,25293,25294,25295,25296,25297,25298,25299],{"_125":126,"_127":8971},{"_125":130,"_127":253},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"vat-information-for-logistics-via-bol","VAT information for Logistics via bol","2026-02-12T17:01:01.240Z","/en/idp/vat-information-for-logistics-via-bol",{"_162":25305,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.277Z",{"_55":25307},"cscc8bcbf6840243d2",[],{"_102":25310,"_53":25376,"_169":25378},[25311],{"_105":240,"_55":25312,"_90":108,"_92":25313,"_94":38,"_88":5125,"_95":25314,"_97":178,"_113":38,"_114":25315,"_246":25316,"_116":25359,"_208":118,"_120":25360,"_122":25361,"_27":25370,"_154":25371,"_156":25372,"_158":98,"_39":25373,"_160":25374},"blt92c1b2f8471c4441",{},"2025-12-23T12:21:21.793Z","We store your items in our bol Fulfilment Centers (BFCs), depending on the product range. Depending on the type of product range, we can store it as regular, XL+, or PGS15.",[25317,25325,25330,25339],{"_330":25318},{"_27":25319,"_119":25320,"_336":4326,"_338":1196,"_340":25321,"_53":25323},"Logistics via bol and the Belgian excise law","

From 9 December 2025, you will no longer be able to sell items that fall under the Belgian excise law to customers in Belgium via Logistics via bol. These products require excise duties and specific item information, which cannot be handled within our logistics operation. Therefore, they will be taken offline for Belgium from that date.

The items can still be sold in the Netherlands. It remains possible to sell these items via Shipping via bol or your own shipping method. As a partner, you are always responsible for complying with Belgian legislation and for paying the applicable excise duties when selling these items.

",{"_39":25322,"_37":38},{"_27":118,"_42":118},{"_55":25324},"csc3c14fe58eed7721",{"_324":25326},{"_27":118,"_53":25327,"_119":25329},{"_55":25328},"cs13519293ebf8192b","

Regular (size group 3XS to L)

All new (not second-hand) items, smaller than 72 x 50 x 41 cm and lighter than 15 kg. The total packaging volume is less than 70 litres.
Perishable items (with at least 100 days shelf life after the sales date).

XL+ (size group XL, XXL and 3XL)

All new items, larger than L, can be managed via Shipping via bol with additional XL rights. An additional stock ceiling also applies here.
Additional information about XL+ can be found on the page XL+ product range Shipping via bol.

Hazardous substances (PGS15)

All items falling into ADR hazard class 2.1, 2.2, 3 and 4.1 are permitted for Shipping via bol and can be managed via Shipping via bol with additional PGS15 rights. An additional stock ceiling also applies here.
Items containing hazardous substances in ADR hazard class 5, 8 and 9 are not permitted for Shipping via bol.
Additional information about hazardous substances can be found on the page Storage of hazardous substances.

",{"_330":25331},{"_27":5064,"_53":25332,"_119":25334,"_336":337,"_338":339,"_340":25335},{"_55":25333},"cs8054702d3e41152e","

This list is not exhaustive! If you are unsure whether your product range is suitable for Shipping via bol, please contact Partnerservice for personal advice.

",{"_39":25336,"_37":57},{"_27":25337,"_42":25338},"Start a chat","http://www.bol.com/sdd/home",{"_4262":25340},{"_27":25341,"_53":25342,"_119":25344,"_340":25345,"_181":25348,"_25354":25355,"_4287":25356,"_4289":4290,"_4291":-5,"_4292":25358},"Delivery Conditions Logistics via bol",{"_55":25343},"cs7e9536b07acf3f27","

Learn how to properly offer shipments via Logistics via bol

",{"_39":25346,"_37":38},{"_27":4269,"_42":25347},"/en/ledp/delivery-conditions-logistics-via-bol",{"_181":25349,"_204":25353,"_4285":4286,"_338":339},{"_55":17507,"_88":243,"_185":38,"_92":25350,"_187":188,"_95":17509,"_97":190,"_191":17510,"_193":17511,"_195":196,"_120":25351,"_27":17513,"_156":17514,"_158":200,"_160":25352,"_39":17517},{},[8971,16549],{"_162":17516,"_164":200,"_165":166,"_90":108},"Boxes","category_cta_banner","elearning",[25357],{"_55":9740,"_105":9741},"2025-11-13T09:03:10.000Z",{"_27":118,"_119":118},[],[25362,25363,25364,25365,25366,25367,25368,25369],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"offer-suitable-for-lvb","Offer suitable","2026-02-13T13:32:06.563Z","/en/idp/offer-suitable-for-lvb",{"_162":25375,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.320Z",{"_55":25377},"cs81c18bc1d9c1ba20",[],{"_102":25380,"_53":25457,"_169":25459},[25381],{"_105":240,"_55":25382,"_90":108,"_92":25383,"_94":38,"_88":1969,"_95":25384,"_97":178,"_113":38,"_114":25385,"_246":25386,"_116":25439,"_208":118,"_120":25441,"_122":25442,"_27":25451,"_154":25452,"_156":25453,"_158":98,"_39":25454,"_160":25455},"blt2670b7de129fbc1e",{},"2025-12-23T12:36:13.121Z","To ship your items, they must be delivered correctly to the Fulfilment center. Complying with the delivery conditions ensures that items are stocked faster and can be sold. If the delivery conditions are not met, your shipment may be refused, returned, or additional costs may be charged.",[25387,25392,25400,25422,25427,25433],{"_324":25388},{"_27":118,"_53":25389,"_119":25391},{"_55":25390},"cs62e2fc96778bedf7","

Together, we ensure high delivery quality for customers by delivering items on time and in good condition. It is therefore important to have agreements in place when you use Logistics via bol. The delivery conditions consist of requirements that must be met regarding the quality, packaging, labels, registration, and delivery of your items. This also ensures that your stock is processed faster.

",{"_4412":25393},{"_340":25394,"_53":25398},{"_39":25395,"_37":57},{"_27":25396,"_42":25397},"Delivery conditions Logistics via bol","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta0b8b4804ee09d0b/694a8d1e78b6bd5f949f4379/Bol-25-Q3-B2B-PT-Aanlevervoorwaarden-2025-Lvb_ENGELS_DEF.pdf",{"_55":25399},"cs204730845e13b10a",{"_4262":25401},{"_27":25396,"_53":25402,"_119":25344,"_340":25404,"_181":25406,"_25354":25355,"_4287":25420,"_4289":4290,"_4291":-5,"_4292":25421},{"_55":25403},"cse82f38ec3cf22607",{"_39":25405,"_37":38},{"_27":4269,"_42":25347},{"_181":25407,"_204":25419,"_4285":4286,"_338":339},{"_55":25408,"_88":243,"_185":38,"_92":25409,"_187":188,"_95":25410,"_97":190,"_191":25411,"_193":25412,"_195":196,"_120":25413,"_27":25414,"_156":25415,"_158":200,"_160":25416,"_39":25418},"blt235c6fab3640ec9f",{},"2025-09-15T15:32:21.777Z","9185287","Dozen_nieuwe_vormentaal_7.jpg",[16549,8971],"LSVB-Dozen-Nieuwe-Vormentaal7","2026-02-09T19:26:48.491Z",{"_162":25417,"_164":200,"_165":166,"_90":108},"2026-02-09T19:26:51.642Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt235c6fab3640ec9f/68c831859be9ba920576d2c6/Dozen_nieuwe_vormentaal_7.jpg","Stack of boxes.",[],"2025-11-19T08:43:18.000Z",{"_324":25423},{"_27":118,"_53":25424,"_119":25426},{"_55":25425},"cs3a1a74f53266aee7","

Below you will find examples of situations where stock is not delivered according to the conditions. Would you like an overview of all situations and proposed solutions? Then read the page about not meeting the delivery conditions.

",{"_324":25428},{"_27":25429,"_53":25430,"_119":25432},"Unannounced items",{"_55":25431},"cs18993c96ac05f020","

Items that have not been pre-registered are stored at your own risk and expense in the bol Fulfilment center. bol will report these items within 5 business days after delivery. You will be informed of this, and the items will be returned at your expense.

",{"_324":25434},{"_27":25435,"_53":25436,"_119":25438},"Damage and shortages",{"_55":25437},"csc5d0092e1c701ce3","

Upon delivery, the consignment note is signed only for the receipt of the number of pallets or packages delivered, subject to damage and shortages. Signing upon delivery does not imply acceptance of the quantity and quality of the items. For efficient handling of deliveries, delivery checks are performed based on pallet or package counts. Deliveries with damage or shortages are reported within 5 business days after delivery. The damaged items will be returned to you in mutual consultation.

",{"_27":25440,"_119":118},"Delivery conditions Shipping via bol",[],[25443,25444,25445,25446,25447,25448,25449,25450],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"terms-of-delivery-logistics-via-bol","Terms of delivery","2026-02-06T14:10:02.452Z","/en/idp/terms-of-delivery-logistics-via-bol",{"_162":25456,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.343Z",{"_55":25458},"csd3a2ad90dd7195f0",[],{"_102":25461,"_53":25785,"_169":25787},[25462],{"_105":240,"_55":25463,"_90":108,"_92":25464,"_94":38,"_88":2746,"_95":25465,"_97":178,"_113":38,"_114":25466,"_246":25467,"_116":25768,"_208":118,"_120":25770,"_122":25771,"_27":25780,"_154":25769,"_156":25781,"_158":12892,"_39":25782,"_160":25783},"blt1437af914f981841",{},"2026-01-19T15:45:33.596Z","Sometimes, delivery conditions are not met. To ensure that the processing of other items does not suffer, rules have been established for several delivery conditions. Below, you can read about the consequences and how to ensure your shipments comply with these delivery conditions.",[25468,25473,25483,25489,25570,25576,25718,25724,25745],{"_324":25469},{"_27":118,"_53":25470,"_119":25472},{"_55":25471},"csca710d7c547f11d3","

Have you received a card or a fine? You will receive an email about this. You will also see this reflected in your seller account in your daily report or under the 'Items' tab > 'My Logistics via bol shipments' for the relevant shipment. You can recognize this by the yellow bar indicated next to the shipment in the overview.

",{"_330":25474},{"_27":25475,"_53":25476,"_119":25478,"_336":349,"_338":339,"_340":25479},"The delivery conditions at a glance",{"_55":25477},"cs42e6e3f9a69b1a01","

Would you like to review the delivery conditions for Logistics via bol? You can find them in one document via the button below.

",{"_39":25480,"_37":38},{"_27":25481,"_42":25482},"To the delivery conditions","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3c2db12a5c55a2e8/691754dce95ef8d4febf36d2/Bol-25-Q3-B2B-PT-Aanlevervoorwaarden-2025-Lvb_V4.pdf",{"_315":25484},{"_317":25485,"_53":25486,"_321":25488},"Yellow cards",{"_55":25487},"csc06b0065570f8ab9","yellow-cards",{"_715":25490},{"_717":25491,"_53":25492,"_721":25494,"_722":25495},"Overview of yellow cards",{"_55":25493},"csb41c356bcb773f1b","

Something went wrong with the delivery of your shipment, but it has been accepted and will be processed. In the overview below, you can see how to ensure your shipment is accepted immediately next time.

",[25496,25504,25512,25520,25528,25536,25544,25552,25560],{"_852":25497},{"_854":25498,"_53":25499,"_858":25501,"_340":25502},"Incorrect delivery day",{"_55":25500},"csac9c8eb668e9b4ab","

Cause: Your shipment was delivered earlier or later than stated in your pre-announcement. For parcel shipments, you will receive a yellow card instead of a red card for this.

Solution: Always ensure you deliver on the pre-announced day. If you can't make it, adjust the date of your pre-announcement.

",{"_39":25503,"_37":38},{"_27":118,"_42":118},{"_852":25505},{"_854":25506,"_53":25507,"_858":25509,"_340":25510},"Delivered to the wrong premises",{"_55":25508},"cs496e33dece5b7525","

Cause: Your shipment was unloaded by the driver at the wrong location of the BFC Fulfilment center. The driver can continue to the correct warehouse to deliver the shipment.

Solution: Make sure the driver knows exactly which address to deliver your shipment to. You can find the correct location on the Shipping via bol shipping label. Want to know more about the locations of the Fulfilment centers? You can find the addresses here.

",{"_39":25511,"_37":38},{"_27":118,"_42":118},{"_852":25513},{"_854":25514,"_53":25515,"_858":25517,"_340":25518},"Delivered to the wrong warehouse",{"_55":25516},"cs5fd7c8a7e552e981","

Cause: Your shipment was delivered to the wrong Fulfilment center. We will transfer the shipment internally.

Solution: Make sure your driver knows exactly which address to deliver to. The delivery address on the order is always leading. Want to know more about the locations of the Fulfilment centers? You can find the addresses here.

",{"_39":25519,"_37":38},{"_27":118,"_42":118},{"_852":25521},{"_854":25522,"_53":25523,"_858":25525,"_340":25526},"Incorrect consignment note",{"_55":25524},"cs988ce7e8a5cb15d8","

Cause: The CMR, or consignment note, of the driver does not indicate which partner he/she is delivering for. This is important for processing the items. The shipment will be accepted for now and put into stock.

Solution: Ensure the driver's CMR contains the correct information, both for which partner and which shipment(s).

",{"_39":25527,"_37":38},{"_27":118,"_42":118},{"_852":25529},{"_854":25530,"_53":25531,"_858":25533,"_340":25534},"Incorrect or no premises on the shipment label",{"_55":25532},"cs69ed6467be5bd7c1","

Cause: Your packing slip does not state which location (site) you are delivering to at the BFC. The packing slip must state whether it is BFC1 or BFC2. Your shipment will still be booked into our warehouse.

Solution: Always ensure the packing slip contains all necessary information. For BFC, this means you must also add Site 1 or Site 2.

",{"_39":25535,"_37":38},{"_27":118,"_42":118},{"_852":25537},{"_854":25538,"_53":25539,"_858":25541,"_340":25542},"Shipment is damaged but acceptable",{"_55":25540},"csc956e48001fc71f7","

Cause: Your items arrived damaged at our warehouse. Because the damage is minor, we still processed them for you and put them into stock.

Solution: Before sending the shipment, ensure there is no damage to the shipment or the items. If there is, damaged items must be replaced with undamaged ones.

",{"_39":25543,"_37":38},{"_27":118,"_42":118},{"_852":25545},{"_854":25546,"_53":25547,"_858":25549,"_340":25550},"Package too heavy",{"_55":25548},"cs781449cb5f129e7d","

Cause: The package is heavier than 15 kg. If packages are heavier than 15 kg, they must be delivered on a pallet.

Solution: Ensure that future boxes are not heavier than 15 kg. Otherwise, place them on a pallet.

Note, this yellow card also incurs a fine.

",{"_39":25551,"_37":38},{"_27":118,"_42":118},{"_852":25553},{"_854":25554,"_53":25555,"_858":25557,"_340":25558},"Package too large",{"_55":25556},"cs2e560ea0a785b672","

Cause: The package is larger than accepted according to the delivery conditions. The maximum size of a package is 80 x 80 x 80 cm.

Note, this yellow card also incurs a fine.

",{"_39":25559,"_37":38},{"_27":118,"_42":118},{"_852":25561},{"_854":25562,"_53":25563,"_858":25565,"_340":25566},"Problem with Logistics via bol shipping label",{"_55":25564},"csef22bab7a226d5a7","

Warehouse staff encountered a problem when scanning the Logistics via bol shipping labels. Fortunately, this has been resolved. Ensure the Shipping via bol shipping label is used correctly for proper processing of your items. Some possible causes for the problems are:

The shipping label is unknown;
The shipping label has already been used on another load carrier;
Multiple different shipping labels on a load carrier;
No shipping label on the load carrier.

More information about the Logistics via bol shipping label can be found on the following page.

",{"_39":25567,"_37":38},{"_27":25568,"_42":25569},"Shipping via bol shipping labels","/en/idp/ship-your-items",{"_315":25571},{"_317":25572,"_53":25573,"_321":25575},"Red cards",{"_55":25574},"csf472e12bc599c13a","red-cards",{"_715":25577},{"_717":25578,"_53":25579,"_721":25581,"_722":25582},"Overview of red cards",{"_55":25580},"cs65923e895e7eeb30","

Something went wrong during the delivery of your shipment, which unfortunately forced us to refuse it. In the overview below, you can see how to ensure your shipment is accepted immediately next time.

",[25583,25591,25598,25606,25614,25622,25630,25638,25646,25654,25662,25670,25678,25686,25694,25702,25710],{"_852":25584},{"_854":25585,"_53":25586,"_858":25588,"_340":25589},"Vehicle cannot dock safely",{"_55":25587},"csdfbbd078a86a62ab","

Solution: Ensure shipments are delivered with a suitable vehicle. The shipment must always be delivered with either:

A vehicle that can reverse to the dock and can be unloaded from the rear from a 100 cm loading pit.
A vehicle (such as a delivery van) that has a tailgate for unloading.

Other means of transport (such as passenger cars) are not permitted.

",{"_39":25590,"_37":38},{"_27":118,"_42":118},{"_852":25592},{"_854":25498,"_53":25593,"_858":25595,"_340":25596},{"_55":25594},"cs28da75ffd39d6f18","

Cause: Your shipment was delivered earlier or later than stated in your pre-announcement. We cannot accept the shipment and will return it with the driver.

If the shipment was delivered too early? It can be redelivered on the correct date.
If the shipment was delivered too late? You can create a new pre-announcement to deliver the items.

Solution: Always ensure you deliver on the pre-announced day. You can adjust your pre-announcement up to the delivery day.

",{"_39":25597,"_37":38},{"_27":118,"_42":118},{"_852":25599},{"_854":25600,"_53":25601,"_858":25603,"_340":25604},"Incorrect warehouse",{"_55":25602},"csd3ace05d0ecc91bc","

Cause: Your shipment was delivered to the wrong warehouse.

Solution: Make sure your driver knows exactly which address to deliver to. The delivery address on the pre-announcement is always leading.

",{"_39":25605,"_37":38},{"_27":118,"_42":118},{"_852":25607},{"_854":25608,"_53":25609,"_858":25611,"_340":25612},"Not pre-announced",{"_55":25610},"csa3ca570151165b5a","

Cause: You have not created a pre-announcement for your shipment. We will send your shipment back with your driver or return it. Once your shipment has been returned, you can pre-announce it in your seller account with a new delivery date.

Solution: Ensure your shipment is always pre-announced. Adjustments to the delivery date or quantities can be made in your seller account.

",{"_39":25613,"_37":38},{"_27":118,"_42":118},{"_852":25615},{"_854":25616,"_53":25617,"_858":25619,"_340":25620},"Safety rules not followed",{"_55":25618},"cse91699fab4a50208","

Cause: Your driver does not follow the safety measures applicable at the Fulfilment center concerned. As a result, the shipment cannot be unloaded.

Various situations are possible:

Unsafe situation
Safety rules not followed
Driver did not wear safety shoes
Driver did not wear a safety vest

Solution: Ensure the driver is aware of the rules at our Fulfilment center and can comply with them.

",{"_39":25621,"_37":38},{"_27":118,"_42":118},{"_852":25623},{"_854":25624,"_53":25625,"_858":25627,"_340":25628},"Incorrect or missing shipment reference/shipping label",{"_55":25626},"cs9a61bd83783a9c07","

Cause: A different/no packing slip was found on the pallet or package. If the packing slip number does not match or is missing, the shipment will not be accepted. Your shipment will then be returned with your driver or returned by bol. Once your shipment has been received back, you can create a new pre-announcement in your seller account.

Solution: Always ensure there is a correct packing slip on the pallet(s) or package(s). The packing slip must match what is pre-announced in the system.

",{"_39":25629,"_37":38},{"_27":118,"_42":118},{"_852":25631},{"_854":25632,"_53":25633,"_858":25635,"_340":25636},"Multiple shipments on one pallet",{"_55":25634},"cs15d9f126130952dd","

Cause: You have placed multiple shipments on 1 pallet, which means we cannot process your shipment.

Solution: Ensure there are not multiple shipments on one load carrier.

",{"_39":25637,"_37":38},{"_27":118,"_42":118},{"_852":25639},{"_854":25640,"_53":25641,"_858":25643,"_340":25644},"No load carrier used",{"_55":25642},"cs67f69ebec4c428e5","

Cause: Your shipment was not properly stacked, making it dangerous for our warehouse staff to accept it. Your shipment will be returned with your driver or returned by bol. Once you have received the shipment back, you can restack it and pre-announce it again in your seller account to send it.

Solution: Ensure the shipment is securely placed on the pallets.

",{"_39":25645,"_37":38},{"_27":118,"_42":118},{"_852":25647},{"_854":25648,"_53":25649,"_858":25651,"_340":25652},"Shipment is damaged",{"_55":25650},"cs5ae2a45b16fb40f8","

Cause: Your items arrived damaged at the Fulfilment center. Your shipment will be taken back by your driver or bol will return the shipment. Once the shipment is back in your warehouse, we advise you to check it for damage and replace items where necessary. You can pre-announce your shipment again in your seller account for a new delivery date.

Solution: Before sending your items, make sure to check carefully whether they are not damaged. Additionally, ensure you pack the items properly for shipping so they do not get damaged during transport to the bol Fulfilment center.

",{"_39":25653,"_37":38},{"_27":118,"_42":118},{"_852":25655},{"_854":25656,"_53":25657,"_858":25659,"_340":25660},"Load carrier is damaged",{"_55":25658},"cs737a9d19c6aaf3bf","

Cause: Your pallet arrived damaged at our warehouse. Your shipment will be returned with your driver or returned by bol.

Solution: Always check the quality of the pallets before shipment to prevent this from happening. Also, ask your transporter to handle your pallet carefully.

",{"_39":25661,"_37":38},{"_27":118,"_42":118},{"_852":25663},{"_854":25664,"_53":25665,"_858":25667,"_340":25668},"Unauthorized pallet type used",{"_55":25666},"cs00bf981cbb11ccc5","

Cause: You used a different pallet type than an EPAL Europallet (80 × 120 cm).

Solution: Always use an EPAL Europallet of 80 × 120 cm. Only if an item does not fit on an EPAL Europallet due to its dimensions or for safety reasons, may this be deviated from. Read how to handle this in the delivery conditions, chapter 5.3.2.

",{"_39":25669,"_37":38},{"_27":118,"_42":118},{"_852":25671},{"_854":25672,"_53":25673,"_858":25675,"_340":25676},"Pallet stacked too wide",{"_55":25674},"csece6afdf51411ebc","

Cause: Your pallet is stacked wider than the pallet itself. No items or packages may protrude from the pallet.

Solution: Ensure your items do not protrude and are neatly placed on the pallets.

",{"_39":25677,"_37":38},{"_27":118,"_42":118},{"_852":25679},{"_854":25680,"_53":25681,"_858":25683,"_340":25684},"Pallet is too high",{"_55":25682},"cs84b13f7f5f957c66","

Cause: Your pallet is stacked higher than 1.80 meters. We do not accept pallets with items that are higher than 1.80 meters, including the height of the pallet itself.

Solution: Ensure your pallets are not stacked higher than 1.80 meters. For double-stacked pallets, a maximum height of 2.50 meters (combined) applies. Do you have an item that cannot meet these conditions? Please inform your bol contact person or Partnerservice.

",{"_39":25685,"_37":38},{"_27":118,"_42":118},{"_852":25687},{"_854":25688,"_53":25689,"_858":25691,"_340":25692},"Items are not bundled or assembled",{"_55":25690},"cs7e3a7d8034622463","

Cause: Your items are not bundled or assembled. If an item consists of multiple parts or loose items, they must be packaged together to prevent them from becoming separated.

Solution: Ensure you bundle your items.

",{"_39":25693,"_37":38},{"_27":118,"_42":118},{"_852":25695},{"_854":25696,"_53":25697,"_858":25699,"_340":25700},"No capacity at the warehouse",{"_55":25698},"cs25f649d00bd33500","

Cause: This card is not issued due to a partner's violation, but because the bol warehouse has insufficient capacity to accept the shipment.

Solution: We do our utmost to ensure there is always sufficient capacity to process your shipments. You can pre-announce the shipment again for a different day.

",{"_39":25701,"_37":38},{"_27":118,"_42":118},{"_852":25703},{"_854":25704,"_53":25705,"_858":25707,"_340":25708},"Clampable items not properly packed",{"_55":25706},"csd561fcd5d54e87f9","

Cause: The shipment with clampable items was not delivered correctly.

Solution: Read in the delivery conditions in chapter 5.4 how clampable items should be delivered.

",{"_39":25709,"_37":38},{"_27":118,"_42":118},{"_852":25711},{"_854":25712,"_53":25713,"_858":25715,"_340":25716},"Pallet too heavy",{"_55":25714},"cs4408a85dfd1a508f","

Cause: Your sent pallet is heavier than 680 kg. Pallets may not be heavier than this.

Solution: Distribute your items or packages over multiple pallets.

",{"_39":25717,"_37":38},{"_27":118,"_42":118},{"_315":25719},{"_317":25720,"_53":25721,"_321":25723},"Fines",{"_55":25722},"cs685a9b2a12a2d9db","fine",{"_715":25725},{"_717":25726,"_53":25727,"_721":25729,"_722":25730},"Overview of fines",{"_55":25728},"cs1ef151c918132d3b","

In some cases, the Fulfilment center will ensure your shipment is still processed, even if it does not meet the delivery conditions. However, a fine will be imposed. See below for the situations concerned.

",[25731,25738],{"_852":25732},{"_854":25546,"_53":25733,"_858":25735,"_340":25736},{"_55":25734},"cs3d2d6ef07b8f5add","

Your sent package is heavier than 15 kg. As described in the delivery conditions, packages may not be heavier than 15 kg. If they are heavier, you can choose to distribute the items over multiple packages or stack the items on a pallet.
For packages between 15 kg and 23 kg, a fine of 20 euros applies. For packages heavier than 23 kg, a fine of 45 euros applies.

",{"_39":25737,"_37":38},{"_27":118,"_42":118},{"_852":25739},{"_854":25554,"_53":25740,"_858":25742,"_340":25743},{"_55":25741},"cscb78f261197a2cd9","

Your sent package is larger than accepted according to the delivery conditions. A box may not be larger than 80 x 80 x 80 cm.
For this, a fine of 20 euros per package that is too large applies.

",{"_39":25744,"_37":38},{"_27":118,"_42":118},{"_4262":25746},{"_27":25396,"_53":25747,"_119":25749,"_340":25750,"_181":25753,"_4287":25766,"_4289":4395,"_4291":-5,"_4292":25767},{"_55":25748},"cs4113ac728f037b60","

Learn how to properly offer your shipments via Logistics via bol

",{"_39":25751,"_37":38},{"_27":4269,"_42":25752},"https://partnerplatform.bol.com/nl/partner-academy/aanlevervoorwaarden-logistiek-via-bol-com/",{"_181":25754,"_204":25419,"_4285":4286,"_338":339},{"_55":25755,"_88":243,"_185":38,"_92":25756,"_187":188,"_95":25757,"_97":190,"_191":25758,"_193":25759,"_195":196,"_120":25760,"_27":25761,"_156":25762,"_158":200,"_160":25763,"_39":25765},"blt2e97846259886885",{},"2025-09-15T15:30:27.145Z","8990895","Dozen_nieuwe_vormentaal_3.jpg",[8971,16549],"LSVB-Dozen-Nieuwe-Vormentaal3","2026-02-09T19:43:28.269Z",{"_162":25764,"_164":200,"_165":166,"_90":108},"2026-02-09T19:43:31.463Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2e97846259886885/68c8311312e175a182fef515/Dozen_nieuwe_vormentaal_3.jpg",[],"2025-11-19T11:02:03.000Z",{"_27":25769,"_119":118},"Non-compliance with delivery conditions",[],[25772,25773,25774,25775,25776,25777,25778,25779],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"non-compliance-delivery-conditions","2026-03-13T10:58:24.000Z","/en/idp/non-compliance-delivery-conditions",{"_162":25784,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.331Z",{"_55":25786},"cs44a7cc20bd271937",[],{"_102":25789,"_53":26010,"_169":26012},[25790],{"_105":240,"_55":25791,"_90":108,"_92":25792,"_94":38,"_88":2746,"_95":25793,"_97":178,"_113":38,"_114":25794,"_246":25795,"_116":25992,"_208":118,"_120":25995,"_122":25996,"_27":26005,"_154":25993,"_156":26006,"_158":12892,"_39":26007,"_160":26008},"blt9ac0b7f6de986634",{},"2026-01-21T15:20:17.964Z","Logistics via bol takes over the storage of stock from partners. Many items are welcome in our fulfilment centers (BFCs), but it is possible that an item contains hazardous materials. We perform an extra check for this. On this page, you will find the guidelines that bol applies for this.",[25796,25801,25807,25827,25848,25869,25879,25910,25916,25922,25930,25984],{"_324":25797},{"_27":118,"_53":25798,"_119":25800},{"_55":25799},"cs22360c4255a20fcc","

Not every item is suitable for processing in a fulfilment center (BFC). Some items contain hazardous materials. Storing these types of items can pose or create risks.

Legislation for both transport and storage has been established for packaged hazardous materials.

Transport: the European ADR regulations
Storage: the Dutch guideline Publication Series Hazardous Materials (PGS 15)

",{"_324":25802},{"_27":25803,"_53":25804,"_119":25806},"Hazardous materials assessment and storage",{"_55":25805},"cs39b649d3b38ba8cb","

It is important to have the correct classification for items. This way, bol can comply with the legally required guidelines (PGS 15) for the storage of goods. bol uses 3 assessments for items. Each assessment is subject to its own storage guidelines.

Items that do not contain hazardous materials
Items that contain hazardous materials in Classes 2.1 and 2.2, 3 and 4.1
Items that contain hazardous materials in Classes 5, 8 and 9

",{"_7800":25808},{"_27":118,"_53":25809,"_119":25811,"_181":25812},{"_55":25810},"cs7059f1976b00c61c","

Regular items

Items with this classification do not contain hazardous materials.

Storage

We store these items in one of the fulfilment centers.

",[25813],{"_181":25814,"_53":25824,"_204":25826,"_7819":118},{"_55":25815,"_88":698,"_195":699,"_27":25816,"_97":701,"_158":701,"_95":25817,"_156":25817,"_187":188,"_191":25818,"_193":25816,"_92":25819,"_185":38,"_120":25820,"_160":25821,"_39":25823},"blt8cd6451337edef91","Regular-items.jpg","2026-01-21T15:47:25.281Z","79475",{},[],{"_162":25822,"_164":701,"_165":166,"_90":108},"2026-01-21T15:49:32.171Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8cd6451337edef91/6970f50dab8fa350ee0d34db/Regular-items.jpg",{"_55":25825},"cs1f2205fe16559f6f","Example of regular items.",{"_7800":25828},{"_27":25829,"_53":25830,"_119":25832,"_181":25833},"Hazardous materials in Classes 2.1 and 2.2, 3 and 4.1",{"_55":25831},"csa4b21927a085a589","

Items with this classification contain substances whose storage poses a risk.

Examples:

Classes 2.1 and 2.2: Pressurized aerosols such as deodorant and hairspray
Class 3: Flammable liquids such as perfume, aftershave, disinfectant hand gel, scent sticks
Class 4.1: Flammable solids such as matches and firelighters

Storage

We have the capability to store these items in one fulfilment center. Special bunkers have been built at this location. This is a fire and environmentally safe area. You send the shipment for this to BFC2.

",[25834],{"_181":25835,"_53":25845,"_204":25847,"_7819":118},{"_55":25836,"_88":698,"_195":699,"_27":25837,"_97":701,"_158":701,"_95":25838,"_156":25838,"_187":188,"_191":25839,"_193":25837,"_92":25840,"_185":38,"_120":25841,"_160":25842,"_39":25844},"blte41ca01f304ad6b6","Wel-geschikte-gevaarlijke-stoffen-4.jpg","2026-01-21T15:47:26.682Z","737996",{},[],{"_162":25843,"_164":701,"_165":166,"_90":108},"2026-01-21T15:49:32.187Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte41ca01f304ad6b6/6970f50e3b52383869454292/Wel-geschikte-gevaarlijke-stoffen-4.jpg",{"_55":25846},"cs148f13dc44822105","Suitable hazardous materials.",{"_7800":25849},{"_27":25850,"_53":25851,"_119":25853,"_181":25854},"Hazardous materials in Classes 5, 8 and 9",{"_55":25852},"cs43db12195a77844c","

Most items with this classification contain substances that bol cannot or may not store. Please note: there are a few exceptions that allow items within the mentioned classification to be stored. After Quintens' assessment of the classification, it will be determined whether an item can be stored.

Examples of non-permissible items:

Class 5: Oxides and peroxides, such as certain types of (hair) dye
Class 8: Corrosive substances, such as strong chemical cleaning agents
Class 9: Other (environmentally) hazardous materials, such as car perfume, superglue, and chlorine tablets

Please note: items containing Lithium-ion do not fall within this scope. Separate regulations exist for these.

Storage

If we are not allowed to store the item based on the assessment provided, and the item is already in the warehouse? Then we will return the item to the partner within 24 hours.

",[25855],{"_181":25856,"_53":25866,"_204":25868,"_7819":118},{"_55":25857,"_88":698,"_195":699,"_27":25858,"_97":701,"_158":701,"_95":25859,"_156":25859,"_187":188,"_191":25860,"_193":25858,"_92":25861,"_185":38,"_120":25862,"_160":25863,"_39":25865},"blt604c1b0d5610c69e","Klasse-5-9.jpg","2026-01-21T15:47:25.277Z","132382",{},[],{"_162":25864,"_164":701,"_165":166,"_90":108},"2026-01-21T15:49:32.200Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt604c1b0d5610c69e/6970f50d3dc3ae27066a7afd/Klasse-5-9.jpg",{"_55":25867},"cs005cdc79b3a26963","Unsuitable hazardous materials.",{"_330":25870},{"_27":25871,"_53":25872,"_119":25874,"_336":4661,"_338":339,"_340":25875},"Register for Logistics with hazardous materials",{"_55":25873},"csb3d4c97b0ae531f6","

As a partner, you can use Logistics via bol. This allows you to outsource the logistics process. Registration for this service is subject to certain conditions.

",{"_39":25876,"_37":38},{"_27":25877,"_42":25878},"View the conditions","https://partnerplatform.bol.com/nl/hulp-nodig/logistiek-via-bol-com/aanmeldformulier-logistiek-via-bol-com/",{"_4593":25880},{"_4595":25881,"_53":25882,"_4598":25884,"_4600":25885},"Determination of hazardous materials classification",{"_55":25883},"csfe679459f7ee6549","

To determine whether an item contains hazardous materials, bol engages an external party: Quintens Advies en Management. When partners register for the storage of hazardous materials, they are asked to share safety documentation with this external company.

Quintens then classifies, with the assistance of machine learning, whether the items are part of the PGS 15 product range.

",[25886,25892,25898,25904],{"_4603":25887,"_53":25888,"_4607":25890,"_4609":25891},"First check of pre-notified items",{"_55":25889},"cs9f12e8fdb7fcdfcf","

When you pre-notify an item containing hazardous materials to our fulfilment centers, bol sends the description of these items to Quintens for verification.

",[],{"_4603":25893,"_53":25894,"_4607":25896,"_4609":25897},"Initial assessment",{"_55":25895},"cs6ecc35efb2452c1d","

Quintens then draws up an initial assessment and shares it with bol. We immediately register this assessment for future pre-notifications. Depending on the assessment, we communicate any necessary actions to our fulfilment centers to enable the items to be placed in the bunker.

",[],{"_4603":25899,"_53":25900,"_4607":25902,"_4609":25903},"Request for safety documentation from partner",{"_55":25901},"cs31a4ea4ba10fd51d","

Depending on the initial assessment, additional safety documentation is required from the partner. Quintens will contact you as a partner regarding the items in question and what documentation is needed.

",[],{"_4603":25905,"_53":25906,"_4607":25908,"_4609":25909},"Binding assessment",{"_55":25907},"cs4fb387c53b95eba7","

After assessing the safety documentation, Quintens issues a binding assessment. bol records the assessment.

",[],{"_324":25911},{"_27":25912,"_53":25913,"_119":25915},"How we work best together",{"_55":25914},"cse8c6a809db2c1f97","

Important points about the process for hazardous materials in Logistics via bol:

The safety documentation must be updated by the partner.
If partners do not respond to safety documentation requests from external party Quintens Advies en Management, bol reserves the right to return the items in question to the partner.
Classifications can change over time due to new insights into the substances. It may therefore happen that an item was not initially classified as hazardous but later became so, or vice versa. Bol ensures that the item is stored correctly.

",{"_324":25917},{"_27":25918,"_53":25919,"_119":25921},"Hazardous materials storage fees",{"_55":25920},"cs03812ffddfc8a5be","

For the storage of items with hazardous materials, bol currently applies a surcharge due to the additional handling and specific storage. View the fees here.

",{"_4412":25923},{"_340":25924,"_53":25928},{"_39":25925,"_37":57},{"_27":25926,"_42":25927},"View fees for Logistics via bol","https://partnerplatform.bol.com/en/need-help/logisticsviabol/rates-logistics-via-bol-com/",{"_55":25929},"cs586917688045e69e",{"_715":25931},{"_717":718,"_53":25932,"_721":25934,"_722":25935},{"_55":25933},"csaf23e9c85d2aa566","

about the storage of hazardous materials Logistics via bol

",[25936,25944,25952,25960,25968,25976],{"_852":25937},{"_854":25938,"_53":25939,"_858":25941,"_340":25942},"I would like to send items with hazardous materials via Logistics via bol, how do I go about this?",{"_55":25940},"csaaf89fa60b3a33da","

Due to safety regulations, partners must register separately for items with hazardous materials. Upon registration, you can obtain a PGS 15 stock ceiling. After this, you will be able to pre-notify items with hazardous materials according to the normal pre-notification process.

",{"_39":25943,"_37":38},{"_27":118,"_42":118},{"_852":25945},{"_854":25946,"_53":25947,"_858":25949,"_340":25950},"I have a PGS 15 stock ceiling, how does that work?",{"_55":25948},"csd7e31f99dbfdff7e","

The stock ceiling specifically for PGS 15 items is a separate ceiling, in addition to your regular stock ceiling. Items with hazardous materials are also stored in a bunker with limited capacity. If you wish to adjust this PGS stock ceiling, you can do so according to the normal exception process (via Partnerservice or your Account Developer).

",{"_39":25951,"_37":38},{"_27":118,"_42":118},{"_852":25953},{"_854":25954,"_53":25955,"_858":25957,"_340":25958},"My items have received a hazardous materials classification but I believe it is incorrect, what should I do now?",{"_55":25956},"cs0a808b1fb7cd40a8","

The classification of items is determined by our external assessor. If this is incorrect, you can contact Quintens via their portal. Common classification differences include items with a pump (the word 'spray' then suggests pressurized) or floats for chlorine tablets (only the holder).

",{"_39":25959,"_37":38},{"_27":118,"_42":118},{"_852":25961},{"_854":25962,"_53":25963,"_858":25965,"_340":25966},"I would like to view the classification of items, how can I do that?",{"_55":25964},"csb28be9ae547fe96d","

When pre-notifying an Lvb item in your regular pre-notification screens, you will see the classification (“PGS”) for items whose current classification is PGS 15.

",{"_39":25967,"_37":38},{"_27":118,"_42":118},{"_852":25969},{"_854":25970,"_53":25971,"_858":25973,"_340":25974},"How does the processing of items with hazardous materials work in your fulfilment centers?",{"_55":25972},"cs1b53fbb1a5d2ea4f","

Upon arrival of items at the BFCs, PGS items are separated from other regular items as soon as possible. After this, the items are placed in the bunkers of BFC1 or BFC2. As soon as a customer order comes in, the PGS item is processed in this bunker and delivered to the customer via the regular delivery process.

",{"_39":25975,"_37":38},{"_27":118,"_42":118},{"_852":25977},{"_854":25978,"_53":25979,"_858":25981,"_340":25982},"I want to return items with hazardous materials to my own warehouse, how do I do that?",{"_55":25980},"cs7940209f08b24820","

Through the normal return process, you can also request these items, and they will be sent back to your warehouse.

",{"_39":25983,"_37":38},{"_27":118,"_42":118},{"_330":25985},{"_27":25986,"_53":25987,"_119":25989,"_336":12292,"_338":339,"_340":25990},"Any questions?",{"_55":25988},"cs2dea504ffa9a8a03","

If you have additional questions about whether your product range is suitable for Logistics via bol, please contact Partnerservice for personal advice.

",{"_39":25991,"_37":38},{"_27":25337,"_42":25338},{"_27":25993,"_119":25994},"Storage of hazardous materials","Curious if your offer is suitable for Logistics via bol? Here you will find everything about offer suitability.",[],[25997,25998,25999,26000,26001,26002,26003,26004],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"storage-of-hazardous-materials","2026-03-24T11:32:39.160Z","/en/idp/storage-of-hazardous-materials",{"_162":26009,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:37.583Z",{"_55":26011},"cs862f0298b12df6eb",[],{"_102":26014,"_53":26161,"_169":26163},[26015],{"_105":240,"_55":26016,"_90":108,"_92":26017,"_94":38,"_88":110,"_95":26018,"_97":178,"_113":38,"_114":26019,"_246":26020,"_116":26144,"_208":118,"_120":26146,"_122":26147,"_27":26156,"_154":26145,"_156":26157,"_158":98,"_39":26158,"_160":26159},"blt04b7863dfa37b697",{},"2026-01-21T15:20:05.962Z","Logistics via bol, in addition to delivering parcels, handles stock storage for partners. Many items are welcome in our fulfilment centers (Bol Fulfilment Centres, BFCs for short), including items with an expiration date. For these items, we use a specific process; on this page, you can read more about the associated guidelines.",[26021,26027,26032,26038,26074,26094,26099,26104,26109,26114],{"_315":26022},{"_317":26023,"_53":26024,"_321":26026},"Guidelines for items with an expiration date",{"_55":26025},"cs7766ce15240141aa","expiration-date-guidelines",{"_324":26028},{"_27":118,"_53":26029,"_119":26031},{"_55":26030},"csb24cc07c0574c911","

Items with an expiration date (THT) require a different processing method in our BFCs than 'normal' items. We need to properly register the expiration date of these items and ensure that customers only receive items that can be used or consumed within a reasonable timeframe. The following guidelines apply to this process:

We try to process THT items as much as possible in a BFC specifically equipped for this. This may mean that shipments, for example those consisting of items with and without an expiration date, must be delivered separately.
A THT item must have a visible expiration date on the item's packaging itself. For each delivered pallet, all items with the same item barcode must also have the same expiration date.
- This means that 2 THT items with different barcodes (EANs) may have different expiration dates, but 2 THT items with the same barcode (EANs) may not have different expiration dates.
- See also article 3.2.2 of the delivery conditions for Logistics via bol
THT items returned by customers cannot be put back into stock due to food safety regulations. With these returns, it is not possible to verify if the item is still suitable for sale. An item (or its packaging) may have been damaged by external factors. In such cases, we can no longer guarantee the expiration date.

",{"_315":26033},{"_317":26034,"_53":26035,"_321":26037},"Customer consumption period",{"_55":26036},"cs71618a3d184d224d","consumption-period",{"_4593":26039},{"_4595":26034,"_53":26040,"_4598":26042,"_4600":26043},{"_55":26041},"csa4c60ffc940f4560","

For every incoming item, the expiration date is registered and recorded in the BFC systems. To determine how long an item can still be sold, we use different periods:

",[26044,26050,26056,26062,26068],{"_4603":26045,"_53":26046,"_4607":26048,"_4609":26049},"Production Period (GS-1)",{"_55":26047},"cs2d8bb03f0d0e38c1","

This is the period between when food is produced and its expiration date.

",[],{"_4603":26051,"_53":26052,"_4607":26054,"_4609":26055},"Distribution Period (GS-2)",{"_55":26053},"cs1fa372c3913123c1","

This is the period between when food is shipped to the BFC and its expiration date.

",[],{"_4603":26057,"_53":26058,"_4607":26060,"_4609":26061},"Block Days",{"_55":26059},"cs842eb2912d7e4b17","

This is the number of days before the expiration date that we still want to sell the item, so that the customer has enough time to use it.

For calculating these ‘Block Days’, we use the following formula;

Distribution period between 75 and 90 days: 45 days
Distribution period between 90 and 200 days: Distribution period divided by 2
Distribution period longer than 200 days: 100 days

",[],{"_4603":26063,"_53":26064,"_4607":26066,"_4609":26067},"bol Sales Period",{"_55":26065},"cs79a386f08d3dae9e","

This period is the difference between the distribution period and the Block Days. This is therefore the time the item is in stock, ready for sale.

",[],{"_4603":26069,"_53":26070,"_4607":26072,"_4609":26073},"Last Delivery Day (ULD)",{"_55":26071},"csd53af29852350279","

The last day an item can be dispatched from the BFCs.

",[],{"_7800":26075},{"_27":118,"_53":26076,"_119":118,"_181":26078},{"_55":26077},"cs3a6f82550e5946aa",[26079],{"_181":26080,"_53":26091,"_204":26093,"_7819":118},{"_55":26081,"_88":698,"_27":26082,"_195":699,"_97":5043,"_158":5043,"_95":26083,"_156":26083,"_187":4254,"_191":26084,"_193":26085,"_92":26086,"_185":38,"_120":26087,"_160":26088,"_39":26090},"blt7840f4e399ffd050","Product lifespan.png","2025-11-19T11:24:09.382Z","72620","Product_lifespan.png",{},[],{"_162":26089,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:33.883Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7840f4e399ffd050/691da8d9c761fbb16383c043/Product_lifespan.png",{"_55":26092},"cs42538cdd42601b4c","Infographic about THT.",{"_324":26095},{"_27":118,"_53":26096,"_119":26098},{"_55":26097},"csd7ff2c70c5602d1c","

As a partner, you can provide your distribution period per EAN via Partnerservice. If you do not provide this and the item is new to bol, we will automatically use 100 Block Days.

You are responsible for monitoring the sales periods of your Logistics via bol stock. To ensure this process runs smoothly, it is important that you have provided the correct ‘Block Days’ immediately.

Is the end of the sales period approaching? You can do the following to sell your stock faster:

Promotions
Selling price reduction
Increase visibility through sponsored products

",{"_315":26100},{"_317":26101,"_53":26102,"_321":24929},"Return stock",{"_55":26103},"csac40e18bc8489793",{"_324":26105},{"_27":26101,"_53":26106,"_119":26108},{"_55":26107},"cs73aef1ecccc97aec","

If you wish to have stock returned from the BFC to you, you can do so following the standard return process. Once items no longer have a sales period, we remove them from the BFCs.

For THT items, we apply a surcharge per sold item according to the prices on this page.

",{"_315":26110},{"_317":26111,"_53":26112,"_321":7376},"Frequently asked questions about storing items with an expiration date",{"_55":26113},"cs845877c9951b0e97",{"_715":26115},{"_717":718,"_53":26116,"_721":26118,"_722":26119},{"_55":26117},"cs1689878ec8993148","

About storing items with an expiration date.

",[26120,26128,26136],{"_852":26121},{"_854":26122,"_53":26123,"_858":26125,"_340":26126},"I see that Block Days have already been entered for the items I sell. Why is this, and how can I adjust it?",{"_55":26124},"cs9eee1677439133ea","

We register Block Days per EAN for items that have already been in our fulfilment center. The item has already been sold, and we have received the data. You usually don't need to do anything about this. If you do not agree with the Block Days, you can contact Partnerservice to adjust them.

",{"_39":26127,"_37":38},{"_27":118,"_42":118},{"_852":26129},{"_854":26130,"_53":26131,"_858":26133,"_340":26134},"What happens to items returned by a customer? Or to items that can no longer be sold due to Block Days?",{"_55":26132},"cs6beb591ddf30e523","

These items are not put back into stock and, where possible, are donated to food banks. If that is also not possible, we are forced to destroy these items.

",{"_39":26135,"_37":38},{"_27":118,"_42":118},{"_852":26137},{"_854":26138,"_53":26139,"_858":26141,"_340":26142},"For which items (groups) do you use an expiration date?",{"_55":26140},"cs6b0144c287cf84cc","

For all items under the product categories ‘Food’, ‘Bulk Food’, ‘Pet Food’, and ‘Baby Food’. In this regard, bol follows the NVWA guidelines concerning THT usage.

",{"_39":26143,"_37":38},{"_27":118,"_42":118},{"_27":26145,"_119":118},"Storage of items with an expiration date",[],[26148,26149,26150,26151,26152,26153,26154,26155],{"_125":126,"_127":8971},{"_125":130,"_127":253},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"storage-of-items-with-an-expiration-date","2026-02-05T15:40:58.856Z","/en/idp/storage-of-items-with-an-expiration-date",{"_162":26160,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.388Z",{"_55":26162},"cs8aae08869636c7d9",[],{"_102":26165,"_53":26219,"_169":26221},[26166],{"_105":240,"_55":26167,"_90":108,"_92":26168,"_94":38,"_88":698,"_95":26169,"_97":178,"_113":38,"_114":26170,"_246":26171,"_208":118,"_120":26204,"_122":26205,"_27":26214,"_154":26215,"_156":26169,"_158":178,"_39":26216,"_160":26217},"blta37198fc3608be5c",{},"2026-03-24T11:10:17.726Z","You can have Logistics via bol shipments picked up for delivery to the fulfilment centers. This is possible with the delivery service, which we offer in collaboration with our carriers. This unburdens you by taking over part of the work and can also lead to cost savings. On this page, you can read more about the benefits, rates, and working method.",[26172,26178,26184,26199],{"_324":26173},{"_27":26174,"_119":26175,"_53":26176},"The benefits of the delivery service","

You benefit from competitive rates (via bol).
You choose a time slot for when the shipment will be picked up from you.
You can have the shipment picked up at a desired address. Unfortunately, addresses in Belgium and on the Wadden Islands are not possible. For other delivery areas of the carrier, please visit amperebezorgt.nl.
You can create the pickup order directly when pre-notifying in your seller account.
You can view the track & trace information per shipment and per package, so you can always track your shipment. This information is available on the shipment page in your seller account.
You can deliver 3 to 20 packages at once.
The costs will be included on the sales invoice.
You only need 1 (combined) shipping label per package.
You do not need to select an expected delivery date when pre-notifying.

",{"_55":26177},"cs16d415dbe9731e77",{"_324":26179},{"_27":26180,"_119":26181,"_53":26182},"Rates","

The following rates, including discount (excluding VAT), apply for picking up and delivering your shipments to bol's fulfilment centers.

",{"_55":26183},"cs1ba80be5f1412d73",{"_359":26185},{"_27":26186,"_119":118,"_364":57,"_365":26187,"_382":118,"_53":26197},"Logistics via bol delivery service rates",{"_55":26188,"_88":698,"_27":26189,"_195":699,"_97":5043,"_158":5043,"_95":26190,"_156":26190,"_187":370,"_191":26191,"_193":26189,"_92":26192,"_185":38,"_120":26193,"_160":26194,"_39":26196},"blt3f09a80421e2c0f3","Lvb-tarieven-aanleverdienst.xlsx","2026-02-18T12:56:00.293Z","15627",{},[],{"_162":26195,"_164":98,"_165":166,"_90":108},"2026-02-27T12:14:23.212Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3f09a80421e2c0f3/6995b6e0f972a80008bb18e2/Lvb-tarieven-aanleverdienst.xlsx",{"_55":26198},"csf7ced1fa801acb8c",{"_324":26200},{"_27":118,"_119":26201,"_53":26202},"

Please note:

Packages are sent as standard packages, with a track & trace number. This means your shipment is not insured against loss or damage. If you want to send a valuable shipment, it is not advisable to use the delivery service.
The delivery service is a doorstep service: only packages offered on the ground floor will be taken.
You must provide a minimum of 3 packages per pickup moment. This way, we work together towards a more sustainable delivery service. Do you have fewer packages? Then deliver them to a carrier near you.

",{"_55":26203},"cs3d5ca3712e96eeac",[],[26206,26207,26208,26209,26210,26211,26212,26213],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":7072},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"logistics-via-bol-delivery-service","The Logistics via bol delivery service","/nl/idp/lvb-aanleverdienst",{"_162":26218,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.377Z",{"_55":26220},"cs333d7ab299e805d9",[],{"_102":26223,"_53":26259,"_169":26261},[26224],{"_105":240,"_55":26225,"_90":108,"_92":26226,"_94":38,"_88":243,"_95":26227,"_97":178,"_113":38,"_114":26228,"_246":26229,"_116":26241,"_208":118,"_120":26243,"_122":26244,"_27":26253,"_154":26254,"_156":26255,"_158":701,"_39":26256,"_160":26257},"blta6368a5bd6ce3acd",{},"2026-01-14T10:58:48.201Z","On this page, read everything you need to keep in mind.",[26230,26236],{"_324":26231},{"_27":26232,"_53":26233,"_119":26235},"Points to consider",{"_55":26234},"cs1f3ce22c725f01a9","

Packages are sent as standard parcels, with a track & trace number. This means your shipment is not insured against loss or damage. If you want to send a valuable shipment, it's not advisable to use the delivery service.
You must attach a shipping label (or multiple shipping labels) to each parcel within the shipment, as indicated when creating the shipment.
Make sure you adhere to the maximum allowed size (75x55x45 cm) and weight (15 kg) per parcel.
It is not possible to deliver parcels on a pallet. Our carriers pick up the parcels with a van, so there is no space for a pallet.
The pre-notification in your seller account must be completed to finalize the pickup appointment.
Unfortunately, the delivery service is not yet available for addresses in Belgium and on the Wadden Islands. For other areas, the carrier's delivery area applies.
You cannot give other (non-Shipping via bol) parcels to the delivery person.
The minimum number of parcels per pickup order is 3. The maximum number of parcels is 20.
Only parcels offered on the ground floor will be picked up.
After the shipment is delivered, the items will be in stock within 3 working days. Make sure the parcels are handed over on the date you specified.

",{"_324":26237},{"_27":4589,"_53":26238,"_119":26240},{"_55":26239},"cs6e46bb4006e76259","

When you use the delivery service by Ampère, the general carrier conditions apply.

",{"_27":21620,"_119":26242},"Read the important conditions of the PostNL delivery service for Shipping via bol and what you need to consider.",[],[26245,26246,26247,26248,26249,26250,26251,26252],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"delivery-service-conditions","Delivery service conditions","2026-01-14T11:29:16.186Z","/en/idp/delivery-service-conditions",{"_162":26258,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.365Z",{"_55":26260},"cs5991c795e8044b45",[],{"_102":26263,"_53":26312,"_169":26314},[26264],{"_105":240,"_55":26265,"_90":108,"_92":26266,"_94":38,"_88":110,"_95":26267,"_97":178,"_113":38,"_114":26268,"_246":26269,"_116":26294,"_208":118,"_120":26297,"_122":26298,"_27":26307,"_154":26295,"_156":26308,"_158":98,"_39":26309,"_160":26310},"bltdecc62de3b030f65",{},"2026-01-08T08:33:43.277Z","Regularly check whether the items you sell via Logistics via bol are placed in the correct tariff group. Read more about this on this page.",[26270,26276,26282,26289],{"_324":26271},{"_27":26272,"_53":26273,"_119":26275},"Check the dimensions of your items",{"_55":26274},"cs718547051a85f445","

Regularly check whether the items you sell via Logistics via bol are placed in the correct tariff group. You can find the tariff group on the all-in-one invoice.

Do you see an item in the wrong tariff group? Please contact Partnerservice.

",{"_324":26277},{"_27":26278,"_53":26279,"_119":26281},"Re-measurement",{"_55":26280},"cs83cea80e1d131a72","

As of October 15, 2024, we will apply a single measurement per item (EAN). The dimension group will no longer be determined per partner, but per EAN. This ensures consistency in the dimension group for each item. If you wish to submit a re-measurement request, you can do so via Partnerservice, after which the following steps will be followed:

You submit a request for a re-measurement of a specific EAN that you sell;
We will perform a re-measurement in our fulfilment center and inform you of the outcome;
If the outcome does not match expectations? Then you have the option to adjust the packaging and request a new EAN, in line with the GS1 standards.

Please note: you can have an item remeasured once every 3 months.

",{"_330":26283},{"_27":5064,"_53":26284,"_119":26286,"_336":4326,"_338":339,"_340":26287},{"_55":26285},"csf2277efb7022d662","

Because we store your items in our fulfilment center, even a small change in dimensions can quickly impact our operational process. Therefore, we apply a stricter policy than the GS1 standard in this regard.

",{"_39":26288,"_37":38},{"_27":118,"_42":118},{"_324":26290},{"_27":118,"_53":26291,"_119":26293},{"_55":26292},"cs8c8c5807a6f3df81","

If your existing item has received new packaging with new dimensions and you want to store it in our fulfilment center, then you request a new EAN for this item. You then ensure that you stop selling your existing item and no longer offer it via bol. This way, you only sell your new item.

Good to know: unfortunately, it’s not possible for us to transfer the reviews of your old item to your new item, since it concerns 2 different EANs.",{"_27":26295,"_119":26296},"Dimensions of your items","Find out how to indicate which items you want to offer using Logistics via bol. This process is known as converting to Logistics via bol.",[],[26299,26300,26301,26302,26303,26304,26305,26306],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"dimensions-of-your-items","2026-02-24T13:11:36.443Z","/en/idp/dimensions-of-your-items",{"_162":26311,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:39.310Z",{"_55":26313},"cs289a5ba05bb3f80f",[],"2025-12-05T10:54:51.547Z",[26317],{"_105":240,"_55":26318,"_88":5125,"_90":108,"_92":26319,"_94":38,"_95":26320,"_97":178,"_113":38,"_114":26321,"_246":26322,"_116":26529,"_208":26530,"_120":26531,"_122":26532,"_27":26541,"_154":26542,"_156":26543,"_158":98,"_39":26544,"_160":26545},"blt04f087b755cdcb6d",{},"2026-01-27T12:43:17.948Z","Find everything about the rates, package dimensions, and surcharges for Logistics via bol here. ",[26323,26329,26334,26354,26359,26364,26370,26385,26391,26396,26410,26416,26420,26426,26431,26446,26451,26456,26462,26477,26492,26506,26521],{"_315":26324},{"_317":26325,"_53":26326,"_321":26328},"Rates based on size",{"_55":26327},"csbb370a179c41b0ae","rates",{"_324":26330},{"_27":26325,"_53":26331,"_119":26333},{"_55":26332},"cs6af4db8048edeeca","

Logistics via bol rates depend on the weight and dimensions of your items. Below you will find an overview of the sizes.

",{"_7800":26335},{"_27":118,"_53":26336,"_119":118,"_181":26338},{"_55":26337},"cs47cf9c6b90b2ccee",[26339],{"_181":26340,"_53":26351,"_204":26353,"_7819":118},{"_55":26341,"_88":2182,"_195":16832,"_27":26342,"_97":701,"_158":98,"_95":26343,"_156":26344,"_187":188,"_191":26345,"_193":26342,"_92":26346,"_185":38,"_120":26347,"_373":118,"_160":26348,"_39":26350},"bltfae9c3185d34cbe6","Afmetingen-Lvb.jpg","2025-12-10T16:33:10.617Z","2026-01-02T19:01:02.714Z","82376",{},[],{"_162":26349,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:23:23.893Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltfae9c3185d34cbe6/695815dd141a855580466295/Afmetingen-Lvb.jpg",{"_55":26352},"cse469af20ea6c2983","Dimensions for Logistics via bol.",{"_324":26355},{"_27":118,"_53":26356,"_119":26358},{"_55":26357},"cs9fec745194338792","

* L-sized items may not exceed 70 Liters. You can calculate the volume in liters by multiplying the length, width, and height in centimeters, and then dividing by 1,000.

",{"_315":26360},{"_317":26361,"_53":26362,"_321":26328},"Logistics via bol rates | regular",{"_55":26363},"csd55e6a3e60752f7e",{"_324":26365},{"_27":26366,"_53":26367,"_119":26369},"Logistics via bol rates",{"_55":26368},"cs8738dc43f6dd2bf5","

Below you will find the regular Logistics via bol rates. With Logistics via bol, you can also send XL+ items. Different rates apply for these.

How to read the tables below

Logistics via bol rates are:

Including: Pick & pack costs, shipping, customer service, returns
Excluding: VAT, commission, and any surcharges for specific items. See here for surcharges and additional services.

",{"_359":26371},{"_27":26361,"_53":26372,"_119":118,"_364":57,"_365":26374,"_382":26384},{"_55":26373},"cs29b36f3e9e9de65a",{"_55":26375,"_88":698,"_27":26376,"_195":699,"_97":5043,"_158":5043,"_95":26377,"_156":26377,"_187":370,"_191":26378,"_193":26376,"_92":26379,"_185":38,"_120":26380,"_160":26381,"_39":26383},"bltf5a199f048f7ed5e","2ENG-Lvb-tarieven-zonder-XL.xlsx","2026-02-18T13:25:57.305Z","15694",{},[],{"_162":26382,"_164":5043,"_165":166,"_90":108},"2026-02-18T13:29:57.103Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf5a199f048f7ed5e/6995bde5ea88820008f2a07f/2ENG-Lvb-tarieven-zonder-XL.xlsx","

*XXXS and XXS items cannot be sent as letterbox packages to Belgium. These are always sent as XS-sized items at the applicable rate.

",{"_315":26386},{"_317":26387,"_53":26388,"_321":26390},"Logistics via bol rates | selling price <€16",{"_55":26389},"cs1c73446464e90bf9","rates-16e",{"_324":26392},{"_27":118,"_53":26393,"_119":26395},{"_55":26394},"csce4a149860c3bfc8","

Did you know that Logistics via bol has more competitive shipping rates for items with a selling price lower than €16? This makes it more affordable to sell lower-priced items via Logistics via bol.

",{"_359":26397},{"_27":26387,"_53":26398,"_119":118,"_364":57,"_365":26400,"_382":26384},{"_55":26399},"cs1f309bc6f427ed7d",{"_55":26401,"_88":698,"_27":26402,"_195":16832,"_97":98,"_158":98,"_95":26403,"_156":26403,"_187":370,"_191":26404,"_193":26402,"_92":26405,"_185":38,"_120":26406,"_160":26407,"_39":26409},"blt70d86b01ad9b8a38","ENG-Lvb-tarieven-onder-16.xlsx","2026-02-24T14:55:20.534Z","16316",{},[],{"_162":26408,"_164":98,"_165":166,"_90":108},"2026-02-24T14:55:32.221Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt70d86b01ad9b8a38/699dbbd8cbe7c60008822a04/ENG-Lvb-tarieven-onder-16.xlsx",{"_324":26411},{"_27":26412,"_53":26413,"_119":26415},"Stock costs",{"_55":26414},"cs487a3630a3c95892","

The number of items in stock at the fulfilment center is counted daily and charged. Leading up to the holidays, we apply an increased rate (peak rate) for item storage in November and December. We also apply an increased rate for stock stored in the fulfilment centers for longer than 180 days (long-term storage surcharge).

",{"_324":26417},{"_27":26412,"_53":26418,"_119":26415},{"_55":26419},"cs6d6dfc0bfdbeabca",{"_315":26421},{"_317":26422,"_53":26423,"_321":26425},"Surcharges and additional services",{"_55":26424},"cs5d917549ea2db387","surcharges-logistics-via-bol",{"_324":26427},{"_27":26422,"_53":26428,"_119":26430},{"_55":26429},"cs482686227c30e628","

For some items, you pay a surcharge with Logistics via bol. Additionally, you can also use extra services with Logistics via bol.

",{"_359":26432},{"_27":26433,"_53":26434,"_119":118,"_364":57,"_365":26436,"_382":118},"Rates for additional services",{"_55":26435},"cs7af2b308cf034b50",{"_55":26437,"_88":698,"_27":26438,"_195":699,"_97":5043,"_158":5043,"_95":26439,"_156":26439,"_187":370,"_191":26440,"_193":26438,"_92":26441,"_185":38,"_120":26442,"_160":26443,"_39":26445},"bltc17c4f81e1efcee7","ENG-Lvb-tarieven-aanvullend.xlsx","2026-02-18T13:28:03.589Z","15488",{},[],{"_162":26444,"_164":5043,"_165":166,"_90":108},"2026-02-18T13:29:57.174Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc17c4f81e1efcee7/6995be633300950008abc7ea/ENG-Lvb-tarieven-aanvullend.xlsx",{"_324":26447},{"_27":118,"_53":26448,"_119":26450},{"_55":26449},"cs539ae4280f3a121b","

Peak rate
Leading up to the holidays, we apply an increased rate (peak rate) for item storage in November and December. During peak periods, we charge extra stock costs due to limited warehouse capacity. An additional surcharge of +40% applies to the stock costs for all size groups from 3XS to 3XL in November and December.
Stock costs
Long-term stock in our fulfilment centers leads to reduced capacity and inefficiencies, and thus higher costs. Therefore, you pay a surcharge for stock stored in the fulfilment centers for longer than 180 days. For this stock, a surcharge of +100% applies to the regular stock rate. In November and December, only the long-term stock surcharge applies, not the additional peak rate surcharge. The long-term stock surcharge does not apply to items within the product categories watches, sunglasses, suitcases, bags/leather goods, baby & toddler clothing, and clothing & shoes. Read more about this surcharge.
Special product category surcharge
These are items with hazardous substances, fragile items, items with an expiry date, and all items falling under the main categories of watches, sunglasses, suitcases, bags/leather goods, baby & toddler clothing, or clothing & shoes. Within these categories, the return percentage is higher than average, or in the case of best-before dates (THT) or fragile items, extra attention is paid to order processing. Items with hazardous substances also require an extra safety process and specific storage (bunker). To cover the additional costs, we charge a surcharge for these. This surcharge is charged per action. It can therefore happen that the surcharge is applied multiple times. For example, in the case of a fragile item with a best-before date.

",{"_324":26452},{"_27":118,"_53":26453,"_119":26455},{"_55":26454},"cs2b5be25762bfbb84","

Delivery service for Logistics via bol
You can have Logistics via bol shipments picked up for delivery at the fulfilment centers. This is possible with the delivery service, which we offer in collaboration with our carriers. This relieves you by taking over part of the work and can also result in cost savings. On this page, you can read more about the benefits, rates, and working method.
Returning or destroying (unsellable) stock
If you want to return or destroy an item, €0.45 per item (excluding VAT) will be charged. Do you want to return items to a specific address? In addition to the €0.45 per item (excluding VAT), shipping costs will also apply. You can find these in the table below.

",{"_315":26457},{"_317":26458,"_53":26459,"_321":26461},"Returning stock",{"_55":26460},"cs890d59c5b0f8db2c","return-stock-rates",{"_359":26463},{"_27":26464,"_53":26465,"_119":118,"_364":57,"_365":26467,"_382":118},"Shipping costs for returning stock - Netherlands and Belgium",{"_55":26466},"cs24ae249889dd3b77",{"_55":26468,"_88":698,"_27":26469,"_195":699,"_97":5043,"_158":5043,"_95":26470,"_156":26470,"_187":370,"_191":26471,"_193":26469,"_92":26472,"_185":38,"_120":26473,"_160":26474,"_39":26476},"blt0cf72a2d705a8fe8","ENG-Lvb-tarieven-voorraad-terughalen.xlsx","2026-02-18T13:29:41.718Z","20057",{},[],{"_162":26475,"_164":5043,"_165":166,"_90":108},"2026-02-18T13:29:57.127Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0cf72a2d705a8fe8/6995bec56245840008fd1bd4/ENG-Lvb-tarieven-voorraad-terughalen.xlsx",{"_359":26478},{"_27":26479,"_53":26480,"_119":118,"_364":57,"_365":26482,"_382":118},"Shipping costs for returning stock - Germany",{"_55":26481},"csa88f8de1971c4286",{"_55":26483,"_88":698,"_27":26484,"_195":16832,"_97":98,"_158":98,"_95":26485,"_156":26485,"_187":370,"_191":26486,"_193":26484,"_92":26487,"_185":38,"_120":26488,"_160":26489,"_39":26491},"bltf2a6053520dff087","EN-Lvb-tarieven-voorraad-terughalen-germany.xlsx","2026-02-24T15:44:10.997Z","10159",{},[],{"_162":26490,"_164":98,"_165":166,"_90":108},"2026-02-24T15:46:06.391Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf2a6053520dff087/699dc74a0b6b4d00088c8417/EN-Lvb-tarieven-voorraad-terughalen-germany.xlsx",{"_359":26493},{"_27":26494,"_53":26495,"_119":118,"_364":57,"_365":26497,"_382":118},"Shipping costs for returning stock - France",{"_55":26496},"cs12bdee1f40c08d3d",{"_55":26498,"_88":698,"_27":26499,"_195":16832,"_97":98,"_158":98,"_95":26500,"_156":26500,"_187":370,"_191":9514,"_193":26499,"_92":26501,"_185":38,"_120":26502,"_160":26503,"_39":26505},"bltcfa8512be65b78a3","EN-Tarieven-lvb-voorraad-terughalen-france.xlsx","2026-02-24T15:44:54.931Z",{},[],{"_162":26504,"_164":98,"_165":166,"_90":108},"2026-02-24T15:46:06.325Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltcfa8512be65b78a3/699dc7768c0ecb0008f6e243/EN-Tarieven-lvb-voorraad-terughalen-france.xlsx",{"_359":26507},{"_27":26508,"_53":26509,"_119":118,"_364":57,"_365":26511,"_382":118},"Shipping costs for returning stock - Other countries",{"_55":26510},"csa42b2929901a5d4f",{"_55":26512,"_88":698,"_27":26513,"_195":16832,"_97":98,"_158":98,"_95":26514,"_156":26514,"_187":370,"_191":26515,"_193":26513,"_92":26516,"_185":38,"_120":26517,"_160":26518,"_39":26520},"blt425bec9c76f65d3d","EN-Tarieven-lvb-voorraad-terughalen-other.xlsx","2026-02-24T15:45:58.754Z","10128",{},[],{"_162":26519,"_164":98,"_165":166,"_90":108},"2026-02-24T15:46:06.370Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt425bec9c76f65d3d/699dc7b614d53f0008bf1e59/EN-Tarieven-lvb-voorraad-terughalen-other.xlsx",{"_330":26522},{"_27":26523,"_53":26524,"_119":26526,"_336":4661,"_338":5624,"_340":26527},"Regularly check the dimensions of your items",{"_55":26525},"cs64b1c195a42cd2ae","

Regularly check whether the items you sell via Logistics via bol are placed in the correct rate group. You can find the rate group on the all-in-one invoice.

If you see an item in the wrong rate group or if the dimensions of your packaging change, please refer to this page for more information.

",{"_39":26528,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},"Conditions, rates, and benefits of Logistics via bol",[],[26533,26534,26535,26536,26537,26538,26539,26540],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":13184},{"_125":136,"_127":137},{"_125":139,"_127":16549},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"conditions-and-rates-logistics-via-bol","Conditions and rates","2026-04-14T08:28:42.102Z","/en/idp/conditions-and-rates-logistics-via-bol",{"_162":26546,"_164":98,"_165":166,"_90":108},"2026-04-14T08:28:46.215Z",[],"Voorwaarden & tarieven - lvb","2026-03-24T11:24:45.329Z",{"_162":26551,"_164":12892,"_165":166,"_90":108},"2026-03-24T11:27:37.805Z",{"_105":12349,"_55":18973,"_90":108,"_92":26553,"_94":38,"_88":2182,"_95":18975,"_97":98,"_12353":26554,"_102":26559,"_120":26586,"_27":19014,"_154":19015,"_156":19016,"_158":98,"_160":26587},{},[26555],{"_105":12356,"_55":18978,"_90":108,"_92":26556,"_94":38,"_88":18980,"_95":18981,"_97":9002,"_120":26557,"_27":16078,"_156":18983,"_158":178,"_160":26558},{},[],{"_162":18985,"_164":98,"_165":166,"_90":108},[26560],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":26561,"_94":38,"_95":12371,"_97":9002,"_12372":26562,"_114":26565,"_116":26566,"_208":12384,"_120":26567,"_122":26568,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":26585},{},{"_114":12374,"_340":26563,"_154":12379},{"_37":57,"_39":26564},{"_27":12377,"_42":12378},{"_119":12381,"_27":12382},{"_119":118,"_27":118},[],[26569,26570,26571,26572,26573,26574,26575,26576,26577,26578,26579,26580,26581,26582,26583,26584],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},{"_125":12398,"_127":12401},{"_125":12398,"_127":12403},{"_125":12398,"_127":12405},{"_125":12398,"_127":656},{"_125":12398,"_127":12408},{"_162":12413,"_164":98,"_165":166,"_90":108},[],{"_162":19018,"_164":98,"_165":166,"_90":108},{"_102":26589,"_53":26630,"_169":26632},[26590],{"_105":174,"_55":26591,"_90":108,"_92":26592,"_94":38,"_88":243,"_95":26593,"_97":178,"_113":38,"_179":26594,"_114":26609,"_116":26610,"_208":26611,"_120":26612,"_122":26613,"_27":26624,"_154":26625,"_156":26626,"_158":98,"_39":26627,"_160":26628},"blte373067891a0e8ce",{},"2026-01-19T10:59:42.130Z",{"_181":26595,"_204":26608},{"_55":26596,"_88":184,"_185":38,"_92":26597,"_187":188,"_95":26598,"_97":190,"_191":26599,"_193":26600,"_195":196,"_120":26601,"_27":26603,"_156":26604,"_158":200,"_160":26605,"_39":26607},"blt004651627b1f33c6",{},"2025-09-15T14:49:40.758Z","7077331","2024_Q4_B2B_LVB_Vooraadbeheer_4_79.jpg",[8971,16549,26602],"retouren","LSVB-Vooraadbeheer-Retouren","2026-02-09T19:18:46.426Z",{"_162":26606,"_164":200,"_165":166,"_90":108},"2026-02-09T19:18:50.669Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt004651627b1f33c6/68c8278575220d40053fb02a/2024_Q4_B2B_LVB_Vooraadbeheer_4_79.jpg","Stacks of brown cardboard boxes in various sizes are piled up, with a light blue cylindrical object with a boomerang on top in the foreground.","Manage returns and customer inquiries efficiently. Good service leads to satisfied customers and improved service standards.",{"_27":118,"_119":118},"Everything about returns, customer contact, LIM, and customer invoices",[],[26614,26615,26616,26617,26618,26619,26620,26621,26622,26623],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"returns-and-customer-service","Returns & Customer Service","2026-01-19T11:07:05.209Z","/en/l2op/returns-and-customer-service",{"_162":26629,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.017Z",{"_55":26631},"cs4a8eddc0e5b02032",[26633,27244,28152,28206,28839],{"_105":232,"_55":26634,"_27":26635,"_102":26636,"_169":26828,"_120":27238,"_90":91,"_97":98,"_158":98,"_95":27239,"_156":27240,"_92":27241,"_88":310,"_94":38,"_160":27242},"blt65a627db08184193","Retouropties",[26637],{"_105":240,"_55":26638,"_90":108,"_92":26639,"_94":38,"_88":5125,"_95":26640,"_97":178,"_113":38,"_114":26641,"_246":26642,"_116":26810,"_208":26811,"_120":26812,"_122":26813,"_27":26822,"_154":26823,"_156":26824,"_158":12892,"_39":26825,"_160":26826},"blt080c4794729812a1",{},"2026-01-22T11:39:44.927Z","When setting up your return process, you have 2 options: you can use the bol return labels or arrange it yourself. If items cannot be returned via regular parcel post, you must arrange for them to be picked up from the customer via a free pickup service. On this page, you can read more about this. ",[26643,26649,26654,26673,26677,26682,26688,26693,26700,26706,26711,26730,26736,26741,26760],{"_315":26644},{"_317":26645,"_53":26646,"_321":26648},"Return method",{"_55":26647},"csa3d2b4c563090e8c","return-method",{"_324":26650},{"_27":26645,"_53":26651,"_119":26653},{"_55":26652},"cs8abd19eff33588ea","

In your account under ‘Settings’, in the section 'Return method', you'll find the return settings for your shop as they are known to us. When setting up your return process, you have 2 options: you can use the bol return labels or arrange it yourself.

You use the bol return label
When you use the return service via bol, you can purchase return labels at a reduced rate. After registering a return, the customer automatically receives a return label in their customer account, allowing them to return items free of charge. You can find more information about this option here.
You arrange your return service yourself
If you use your own return service, you arrange the return process yourself. You need to purchase labels from your carrier and send them to your customer. Your customers can still return their order to you free of charge. You can find more information about these options here.

",{"_7800":26655},{"_27":118,"_53":26656,"_119":118,"_181":26658},{"_55":26657},"cs5375d9c41c73e028",[26659],{"_181":26660,"_53":26670,"_204":26672,"_7819":118},{"_55":26661,"_88":698,"_27":26662,"_195":699,"_97":5043,"_158":5043,"_95":26663,"_156":26663,"_187":4254,"_191":26664,"_193":26662,"_92":26665,"_185":38,"_120":26666,"_160":26667,"_39":26669},"blt64374e994580c766","Retourwijze.png","2025-11-04T08:46:31.371Z","59118",{},[],{"_162":26668,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.657Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt64374e994580c766/6909bd679794208ad70e6773/Retourwijze.png",{"_55":26671},"cs36c8c3a1d2e5c3e7","Screen of an online return portal where a customer can choose the return method, with options such as dropping off a parcel at a service point or having it picked up at home.",{"_315":26674},{"_317":16171,"_53":26675,"_321":16174},{"_55":26676},"cs759e43021ec0523d",{"_324":26678},{"_27":16171,"_53":26679,"_119":26681},{"_55":26680},"csc9d965be2244b656","

Here you can specify the address where you receive customer returns. The return address depends on which option you choose: the bol return labels (the return service via bol) or if you arrange it yourself:

Do you use the bol return label?
The address you enter here is used to create the return label for the customer. To use the bol return label, your return address must be in the Netherlands or Belgium. Additionally, in combination with our return service, you cannot use a reply number as a return address, as this leads to double costs.
Do you arrange your returns yourself?
Then the return address can also be outside the Netherlands or Belgium. You can also use a reply number or PO box.

",{"_315":26683},{"_317":26684,"_53":26685,"_321":26687},"Return conditions",{"_55":26686},"csbf824513e029c3b7","return-conditions",{"_324":26689},{"_27":26684,"_53":26690,"_119":26692},{"_55":26691},"csd639cb33e9fc9fca","

The return conditions are the same for everyone based on the 'Distance Selling Act'. The following return conditions also apply by default to all customers when purchasing via bol:

A cooling-off period of 30 days. Read more information here.
Free returns, even for large items. Read more information here.

",{"_330":26694},{"_27":5064,"_53":26695,"_119":26697,"_336":349,"_338":339,"_340":26698},{"_55":26696},"csb78242478bbab166","

Do you use Fulfilment via bol? Then customer returns are not sent to this return address but to the bol return center. When you use Fulfilment via bol, the handling of return issues is taken off your hands.

",{"_39":26699,"_37":38},{"_27":118,"_42":118},{"_315":26701},{"_317":26702,"_53":26703,"_321":26705},"Return instructions",{"_55":26704},"cs0a26d829e0908b6d","return-instructions",{"_324":26707},{"_27":26702,"_53":26708,"_119":26710},{"_55":26709},"csfa5a50490a0e9452","

When the customer registers a return via bol, they will see bol's standard return instructions. You can find these instructions here. If you choose to arrange your return service yourself, you have the option to provide additional return instructions to your customers. These additional return instructions complement the standard return instructions and can be entered in the 'additional return instructions' field under the 'Return method' section.

",{"_7800":26712},{"_27":118,"_53":26713,"_119":118,"_181":26715},{"_55":26714},"csd67c1ce2acbcd28e",[26716],{"_181":26717,"_53":26727,"_204":26729,"_7819":118},{"_55":26718,"_88":698,"_27":26719,"_195":699,"_97":5043,"_158":5043,"_95":26720,"_156":26720,"_187":4254,"_191":26721,"_193":26719,"_92":26722,"_185":38,"_120":26723,"_160":26724,"_39":26726},"bltc74ab440837be87e","Aanvullende-retourinstructies.png","2025-11-04T08:55:03.352Z","35517",{},[],{"_162":26725,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.621Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc74ab440837be87e/6909bf6756c2cc2fdac200f0/Aanvullende-retourinstructies.png",{"_55":26728},"cs2fe2dc39bc2df80a","Screen of the return portal where customers can enter additional return instructions, such as reason for return or comments about the item.",{"_315":26731},{"_317":26732,"_53":26733,"_321":26735},"Pickup service",{"_55":26734},"cs2bfc50583bf8db81","pickup-service",{"_324":26737},{"_27":26732,"_53":26738,"_119":26740},{"_55":26739},"cs81ae408e137bc05a","

Do you sell large or heavy items that you deliver via a delivery appointment? If these items cannot be returned via regular parcel post, you must arrange for them to be picked up from the customer via a free pickup service.

If you offer such a product range, select 'I pick up returns from the customer' under ‘Pickup service’ in your seller account. If desired, you can create additional instructions specifically for returns via a pickup appointment.

If you indicate with the original order that transport was carried out by Dynalogic, Extra@Home, or via a ‘Delivery appointment’, the customer will automatically see the pickup service with instructions.

",{"_7800":26742},{"_27":118,"_53":26743,"_119":118,"_181":26745},{"_55":26744},"csb157161c0fb85daa",[26746],{"_181":26747,"_53":26757,"_204":26759,"_7819":118},{"_55":26748,"_88":698,"_27":26749,"_195":699,"_97":5043,"_158":5043,"_95":26750,"_156":26750,"_187":4254,"_191":26751,"_193":26749,"_92":26752,"_185":38,"_120":26753,"_160":26754,"_39":26756},"blt5f6a393a5e51d49e","Ophaalservice.png","2025-11-04T08:58:13.616Z","1169370",{},[],{"_162":26755,"_164":98,"_165":166,"_90":108},"2026-01-19T12:07:26.633Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5f6a393a5e51d49e/6909c0257b54d072012a0515/Ophaalservice.png",{"_55":26758},"cs57ca1420d42b72a1","Screen where the partner can set up the pickup service for returns.",{"_715":26761},{"_717":718,"_53":26762,"_721":26764,"_722":26765},{"_55":26763},"cs9ec24972cdee4edd","

about return settings

",[26766,26773,26780,26787,26794,26802],{"_725":26767},{"_727":26768,"_53":26771},[26769],{"_55":26770,"_105":731},"bltc9fdf7cb0dc986ee",{"_55":26772},"cs33830940031f6caf",{"_725":26774},{"_727":26775,"_53":26778},[26776],{"_55":26777,"_105":731},"bltf8a49e6ff140ecbe",{"_55":26779},"csc6f2b8cf6a584af5",{"_725":26781},{"_727":26782,"_53":26785},[26783],{"_55":26784,"_105":731},"bltcc0769402e48d2b4",{"_55":26786},"cs46bfb4609ebaa5a2",{"_725":26788},{"_727":26789,"_53":26792},[26790],{"_55":26791,"_105":731},"blt1816fffa4c026a6f",{"_55":26793},"csf7f880a17beafa4f",{"_852":26795},{"_854":26796,"_53":26797,"_858":26799,"_340":26800},"Where and when does the customer see my return instructions?",{"_55":26798},"cs02fb42ca59f6e238","

Customers see your return instructions in their customer account after registering a return. Customers also receive an automatic email with your return instructions after a return notification.

",{"_39":26801,"_37":38},{"_27":118,"_42":118},{"_852":26803},{"_854":26804,"_53":26805,"_858":26807,"_340":26808},"When should I choose my own return instructions and what should I pay attention to?",{"_55":26806},"cse315389efcdc00f8","

If the standard bol return instructions do not fully cover your return process, you can show additional instructions to the customer by filling them in on the ‘return instructions’ page. These could include instructions to ensure a smooth return process, such as scheduling a pickup appointment for return items by phone or sending an email.

Please ensure that your return instructions do not conflict with the customer's right of return and/or the general terms and conditions.

",{"_39":26809,"_37":38},{"_27":118,"_42":118},{"_119":118,"_27":118},"Overview of return options, settings, and bol's pickup service",[],[26814,26815,26816,26817,26818,26819,26820,26821],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-options","Return options","2026-03-24T11:41:16.651Z","/en/idp/return-options",{"_162":26827,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:14.028Z",[26829,26942,27096],{"_102":26830,"_53":26939,"_169":26941},[26831],{"_105":240,"_55":26832,"_90":108,"_92":26833,"_94":38,"_88":2746,"_95":26834,"_97":178,"_113":38,"_114":26835,"_246":26836,"_116":26924,"_120":26925,"_122":26926,"_27":26841,"_154":26844,"_156":26935,"_158":12892,"_208":118,"_39":26936,"_160":26937},"blt866dbc73530efa12",{},"2026-01-12T14:19:34.011Z","Do you want to set up your own return service in your seller account? On this page, we explain how to do it.",[26837,26842,26848,26853,26912,26918],{"_315":26838},{"_317":12964,"_53":26839,"_321":26841},{"_55":26840},"cs14303fab7b1775a2","own-return-service",{"_324":26843},{"_27":26844,"_53":26845,"_119":26847},"Own return service",{"_55":26846},"csef3db69f486ea70f","

If you do not wish to use the bol return label, then you must personally offer a return service that allows customers to return their items to you free of charge. In that case, you must provide the customer with your own return label and clear return instructions.

",{"_315":26849},{"_317":26850,"_53":26851,"_321":13729},"Setup",{"_55":26852},"cs1336e9ed013a9d9c",{"_4593":26854},{"_4595":26855,"_53":26856,"_4598":26858,"_4600":26859},"Set up your own return service?",{"_55":26857},"csf13ae63d11d8e044","

Follow the step-by-step plan below to set up your return process in the seller account.

",[26860,26866,26872,26891],{"_4603":26861,"_53":26862,"_4607":26864,"_4609":26865},"Go to 'settings' in your seller account",{"_55":26863},"csea9340d0fcfa1a5b","You can find this by clicking on your seller name in the top right, or go directly to your settings by clicking here.",[],{"_4603":26867,"_53":26868,"_4607":26870,"_4609":26871},"Under the heading 'My shop', go to 'Return method'.",{"_55":26869},"cs3128164053954346","Or navigate directly to your return settings by clicking here.",[],{"_4603":26873,"_53":26874,"_4607":118,"_4609":26876},"Click 'I'll arrange it myself' and then 'save'",{"_55":26875},"cs17fd4315a5ec32a7",[26877],{"_181":26878},{"_181":26879,"_53":26889,"_204":26645,"_7819":118},{"_55":26880,"_88":698,"_195":699,"_27":26881,"_97":701,"_158":701,"_95":26882,"_156":26882,"_187":4254,"_191":26664,"_193":26883,"_92":26884,"_185":38,"_120":26885,"_160":26886,"_39":26888},"blt8c97c9b79cdb785e","Retourwijze (1).png","2025-11-06T14:05:50.470Z","Retourwijze_(1).png",{},[],{"_162":26887,"_164":701,"_165":166,"_90":108},"2026-01-12T14:53:33.984Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8c97c9b79cdb785e/690cab3eb70956848422844b/Retourwijze_(1).png",{"_55":26890},"cs4e4b78b26be6e646",{"_4603":26892,"_53":26893,"_4607":26895,"_4609":26896},"Managing your return service yourself",{"_55":26894},"cs84d5c274d4f6ad36","

If you choose to manage your return service yourself, you have the option to provide additional return instructions to your customers. These additional return instructions complement the standard return instructions and can be entered in the 'additional return instructions' field under the heading 'Return method'.

Please note! With the standard return instructions, the customer cannot return items free of charge using the 'return label'. You must arrange this yourself. How you do this depends on the type of cooperation with your delivery service or logistics provider. For example, some partners use a reply number, allowing the customer to easily return items free of charge without a return label.

",[26897],{"_181":26898},{"_181":26899,"_53":26909,"_204":26911,"_7819":118},{"_55":26900,"_88":698,"_195":699,"_27":26901,"_97":701,"_158":701,"_95":26902,"_156":26902,"_187":4254,"_191":26903,"_193":26901,"_92":26904,"_185":38,"_120":26905,"_160":26906,"_39":26908},"blt5b119c561872f8ba","SDD-Retourinstructies.png","2025-11-06T14:07:34.530Z","28941",{},[],{"_162":26907,"_164":701,"_165":166,"_90":108},"2026-01-12T14:53:33.960Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt5b119c561872f8ba/690caba65040161031ce6174/SDD-Retourinstructies.png",{"_55":26910},"cs69d6611c5ee959d4","Standard return instructions",{"_315":26913},{"_317":26914,"_53":26915,"_321":26917},"Send return label",{"_55":26916},"csce9e4048a158f53e","return-label",{"_324":26919},{"_27":26920,"_53":26921,"_119":26923},"Do you want to send a return label to the customer?",{"_55":26922},"csa08f8637d5f5aa1b","

In your account under 'Orders', you will find your pending returns under the heading 'Returns'. You can send the return label to the customer using the email address provided.

",{"_27":118,"_119":118},[],[26927,26928,26929,26930,26931,26932,26933,26934],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"2026-03-24T11:43:50.759Z","/en/idp/own-return-service",{"_162":26938,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:14.102Z",{"_55":26940},"cs017ec70a163b7e00",[],{"_102":26943,"_53":27093,"_169":27095},[26944],{"_105":12902,"_55":26945,"_90":108,"_88":5125,"_92":26946,"_94":38,"_12905":26947,"_95":26956,"_97":178,"_113":38,"_246":26957,"_116":27074,"_208":118,"_120":27077,"_122":27078,"_27":27088,"_156":27089,"_158":98,"_39":27090,"_160":27091},"blt18b6acb3e0801eb7",{},{"_154":26948,"_114":26949,"_12909":12910,"_181":26950,"_204":25419,"_338":339,"_340":26954},"Discover bol's return label (NL & BE)","Quick, affordable, and smooth returns with bol's return label.",{"_55":17507,"_88":243,"_185":38,"_92":26951,"_187":188,"_95":17509,"_97":190,"_191":17510,"_193":17511,"_195":196,"_120":26952,"_27":17513,"_156":17514,"_158":200,"_160":26953,"_39":17517},{},[8971,16549],{"_162":17516,"_164":200,"_165":166,"_90":108},{"_39":26955,"_37":38},{"_27":118,"_42":118},"2026-01-28T16:28:55.183Z",[26958,26970,26978,27006,27012,27020,27041,27057,27065],{"_11131":26959},{"_27":26960,"_53":26961,"_119":26963,"_181":26964},"Are you already using the bol return label?",{"_55":26962},"cse8c8038501db93ac","

Our customers can return their items for free up to 30 days after purchase. That’s great, because it gives them more time to fall in love with your product. As a result, the chances of returns and customer questions go down. This leaves you with more time for other things, like growing your business. Sign up today and start benefiting from our return label.

",{"_181":26965,"_204":26969,"_4285":12505,"_7819":118},{"_55":26596,"_88":184,"_185":38,"_92":26966,"_187":188,"_95":26598,"_97":190,"_191":26599,"_193":26600,"_195":196,"_120":26967,"_27":26603,"_156":26604,"_158":200,"_160":26968,"_39":26607},{},[8971,16549,26602],{"_162":26606,"_164":200,"_165":166,"_90":108},"Boomerang on a platform.",{"_4412":26971},{"_340":26972,"_53":26976},{"_39":26973,"_37":38},{"_27":26974,"_42":26975},"Sign up now","https://partner.bol.com/sdd/home/",{"_55":26977},"cs22951e23e9feed4f",{"_4238":26979},{"_27":26980,"_53":26981,"_119":26983,"_4242":57,"_4238":26984,"_4243":26994,"_4247":118,"_4248":38,"_4249":26995},"How does it work?",{"_55":26982},"cs859ae24efac327cf","

In this video, our colleague explains exactly how the return label via bol works.

",{"_55":26985,"_88":698,"_27":26986,"_195":699,"_97":5043,"_158":5043,"_95":26987,"_156":26987,"_187":15738,"_191":26988,"_193":26986,"_92":26989,"_185":38,"_120":26990,"_160":26991,"_39":26993},"blt52eaf872aabedbbb","bol_retourlabel_subs_nl-1080p.mp4","2025-11-21T09:53:41.673Z","44288480",{},[],{"_162":26992,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:26.351Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt52eaf872aabedbbb/692036a5a40da01015cc30db/bol_retourlabel_subs_nl-1080p.mp4",{"_27":118,"_42":118},{"_55":26996,"_88":698,"_27":26997,"_195":699,"_97":5043,"_158":5043,"_95":26998,"_156":26998,"_187":4254,"_191":26999,"_193":27000,"_92":27001,"_185":38,"_120":27002,"_160":27003,"_39":27005},"bltf2bfc08913ae587b","Retourlabel thumbnail.png","2025-11-21T09:54:34.814Z","2162550","Retourlabel_thumbnail.png",{},[],{"_162":27004,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:26.359Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf2bfc08913ae587b/692036da7c947d5a2338113f/Retourlabel_thumbnail.png",{"_324":27007},{"_27":27008,"_53":27009,"_119":27011},"The benefits of the bol return label",{"_55":27010},"cs75527a67d1b8774f","

Smooth return process
Higher customer satisfaction
Lower return costs
20% fewer customer questions
More time for other tasks

",{"_330":27013},{"_27":27014,"_53":27015,"_119":27017,"_336":337,"_338":1196,"_340":27018},"Convenient, isn't it?",{"_55":27016},"cs251c3d39050cea3e","

Do you also want a smooth return process, fewer customer questions, and more time for the rest of your business? Signing up is easy.

",{"_39":27019,"_37":38},{"_27":26974,"_42":26975},{"_7800":27021},{"_27":27022,"_53":27023,"_119":27025,"_181":27026},"The return process with the bol return label",{"_55":27024},"csd84ad70b219a7284","

With the return label via bol, we have smoothly automated the return process. Here's how it works:

",[27027],{"_181":27028,"_53":27038,"_204":27040,"_7819":118},{"_55":27029,"_88":698,"_27":27030,"_195":699,"_97":5043,"_158":5043,"_95":27031,"_156":27031,"_187":4254,"_191":27032,"_193":27030,"_92":27033,"_185":38,"_120":27034,"_160":27035,"_39":27037},"blte7106ea0725bedea","EN-8.png","2026-02-18T14:43:09.168Z","22253",{},[],{"_162":27036,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:46:01.575Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte7106ea0725bedea/6995cffd2da422000852b0ed/EN-8.png",{"_55":27039},"cs25495b08183ec0f6","Infographic about the return label.",{"_359":27042},{"_27":27043,"_53":27044,"_119":118,"_364":57,"_365":27046,"_382":27056},"Rates for the bol return label",{"_55":27045},"cs661e7e14c1ec4627",{"_55":27047,"_88":698,"_27":27048,"_195":699,"_97":5043,"_158":5043,"_95":27049,"_156":27049,"_187":370,"_191":27050,"_193":27048,"_92":27051,"_185":38,"_120":27052,"_160":27053,"_39":27055},"bltc9e9f93aa91857be","ENG-Retourlabel-NLBE-tarieven.xlsx","2026-02-18T14:58:30.989Z","15552",{},[],{"_162":27054,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:58:39.966Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc9e9f93aa91857be/6995d396be5ae30008324ed0/ENG-Retourlabel-NLBE-tarieven.xlsx","

The above-mentioned rates are exclusive of VAT.

",{"_330":27058},{"_27":27059,"_53":27060,"_119":27062,"_336":12292,"_338":1196,"_340":27063},"When do you use your own return label?",{"_55":27061},"csda8eceac864ebd2c","

When using the return label via bol, your items are sent uninsured. If you sell more expensive items, we recommend using your own return label.

",{"_39":27064,"_37":38},{"_27":118,"_42":118},{"_330":27066},{"_27":27067,"_53":27068,"_119":27070,"_336":4661,"_338":339,"_340":27071},"Selling from another EU country",{"_55":27069},"csa199662a7b30f0a3","

Are you selling from a country other than the Netherlands or Belgium? Then you can use an EU return label.

",{"_39":27072,"_37":38},{"_27":10289,"_42":27073},"https://partnerplatform.bol.com/nl/diensten/bol-eu-retourlabel/",{"_27":27075,"_119":27076},"Return Label via bol","With shipping labels via bol, you can purchase shipping labels at a discount. Read here how it works and how to use it.",[],[27079,27080,27081,27082,27083,27084,27085,27086,27087],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"bol-return-label-nl-be","2026-03-09T10:46:00.939Z","/en/cdp/bol-return-label-nl-be",{"_162":27092,"_164":98,"_165":166,"_90":108},"2026-03-09T10:46:03.958Z",{"_55":27094},"cs526f2c290784d02e",[],{"_102":27097,"_169":27235,"_53":27236},[27098],{"_105":12902,"_55":27099,"_90":108,"_88":368,"_92":27100,"_94":38,"_12905":27101,"_95":27111,"_97":178,"_113":38,"_246":27112,"_116":27218,"_208":118,"_120":27219,"_122":27220,"_27":27230,"_156":27231,"_158":98,"_39":27232,"_160":27233},"blt1c605a515c47c6e1",{},{"_154":27102,"_114":27103,"_12909":12910,"_181":27104,"_204":27108,"_338":339,"_340":27109},"Discover the bol return label (EU)","Fast, affordable, and smooth returns within the EU with the bol return label ",{"_55":25755,"_88":243,"_185":38,"_92":27105,"_187":188,"_95":25757,"_97":190,"_191":25758,"_193":25759,"_195":196,"_120":27106,"_27":25761,"_156":25762,"_158":200,"_160":27107,"_39":25765},{},[8971,16549],{"_162":25764,"_164":200,"_165":166,"_90":108},"Bol boxes",{"_39":27110,"_37":38},{"_27":118,"_42":118},"2026-01-29T13:01:17.696Z",[27113,27125,27131,27136,27162,27167,27175,27181,27194,27210],{"_11131":27114},{"_27":27115,"_53":27116,"_119":27118,"_181":27119},"Did you know we have an EU return label?",{"_55":27117},"cs4d4bf7e4ac39752d","

Did you know we have an EU return label? With this, we handle the entire return process for partners within the EU – outside of the Netherlands and Belgium. It reduces the chance of returns and customer questions. This way, you save time to continue growing. Signing up is easy.

",{"_181":27120,"_204":27124,"_4285":12505,"_7819":118},{"_55":26596,"_88":184,"_185":38,"_92":27121,"_187":188,"_95":26598,"_97":190,"_191":26599,"_193":26600,"_195":196,"_120":27122,"_27":26603,"_156":26604,"_158":200,"_160":27123,"_39":26607},{},[8971,16549,26602],{"_162":26606,"_164":200,"_165":166,"_90":108},"Boomerang on a raised platform.",{"_4412":27126},{"_340":27127,"_53":27129},{"_39":27128,"_37":38},{"_27":26974,"_42":26975},{"_55":27130},"cs3e3cd2643a6847c5",{"_324":27132},{"_27":26980,"_53":27133,"_119":27135},{"_55":27134},"cs8203e2cbd4a4be85","

In this video, our colleague explains how the bol return label works.

",{"_4238":27137},{"_27":27138,"_53":27139,"_119":118,"_4242":57,"_4238":27141,"_4243":27151,"_4247":118,"_4248":38,"_4249":27152},"The bol EU return label",{"_55":27140},"cs4eb13ce38a408a9a",{"_55":27142,"_88":698,"_27":27143,"_195":699,"_97":5043,"_158":5043,"_95":27144,"_156":27144,"_187":15738,"_191":27145,"_193":27143,"_92":27146,"_185":38,"_120":27147,"_160":27148,"_39":27150},"blt0104b409940aad1f","bol_retourlabel_subs_en-1080p.mp4","2026-02-18T14:42:15.670Z","44604304",{},[],{"_162":27149,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:46:01.558Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0104b409940aad1f/6995cfc7a7e4430008d84a38/bol_retourlabel_subs_en-1080p.mp4",{"_27":118,"_42":118},{"_55":27153,"_88":2182,"_185":38,"_92":27154,"_187":4254,"_95":27155,"_97":701,"_373":118,"_191":26999,"_193":27156,"_195":699,"_120":27157,"_27":27156,"_156":27158,"_158":701,"_160":27159,"_39":27161},"blt1c52454ffd753b86",{},"2025-12-23T09:19:58.539Z","Scherm_afbeelding-2025-09-02-om-14.16.28-scaled-e1756815488506.png",[],"2026-03-03T12:50:37.682Z",{"_162":27160,"_164":701,"_165":166,"_90":108},"2026-03-03T12:50:41.287Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1c52454ffd753b86/69a6d91dd474783d288af387/Scherm_afbeelding-2025-09-02-om-14.16.28-scaled-e1756815488506.png",{"_324":27163},{"_27":27008,"_53":27164,"_119":27166},{"_55":27165},"cs1877219a7c06e02f","

Smooth return process
Higher customer satisfaction
Lower return costs
20% fewer customer questions
More time for other things

",{"_330":27168},{"_27":27014,"_53":27169,"_119":27171,"_336":337,"_338":1196,"_340":27172},{"_55":27170},"cs000ee8615fba18fc","

Do you also want a smooth return process, fewer customer questions, and more time for the rest of your business? Sign up now.

",{"_39":27173,"_37":57},{"_27":26974,"_42":27174},"https://partnerplatform.bol.com/nl/",{"_324":27176},{"_27":27177,"_53":27178,"_119":27180},"How do the bol return labels work?",{"_55":27179},"csd35889d98403a2e2","

With the EU return label, we have smoothly automated the process, even outside the Netherlands and Belgium. Here's how it works:

",{"_7800":27182},{"_27":118,"_53":27183,"_119":118,"_181":27185},{"_55":27184},"cs7f6db0cdea297138",[27186],{"_181":27187,"_53":27191,"_204":27193,"_7819":118},{"_55":27029,"_88":698,"_27":27030,"_195":699,"_97":5043,"_158":5043,"_95":27031,"_156":27031,"_187":4254,"_191":27032,"_193":27030,"_92":27188,"_185":38,"_120":27189,"_160":27190,"_39":27037},{},[],{"_162":27036,"_164":5043,"_165":166,"_90":108},{"_55":27192},"csd4b8de1a15adcf31","Process of the EU return label.",{"_359":27195},{"_27":27196,"_53":27197,"_119":118,"_364":38,"_365":27199,"_382":27209},"Return label rates 2026",{"_55":27198},"cs698e92b34e712205",{"_55":27200,"_88":698,"_27":27201,"_195":699,"_97":5043,"_158":5043,"_95":27202,"_156":27202,"_187":370,"_191":27203,"_193":27201,"_92":27204,"_185":38,"_120":27205,"_160":27206,"_39":27208},"blt429cd0ec3e29b9c4","ENG-Retourlabel-EU-tarieven.xlsx","2026-02-18T14:45:35.057Z","17428",{},[],{"_162":27207,"_164":5043,"_165":166,"_90":108},"2026-02-18T14:46:01.589Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt429cd0ec3e29b9c4/6995d08fc75e2a0008268bda/ENG-Retourlabel-EU-tarieven.xlsx","

The rates mentioned above are exclusive of VAT.

",{"_330":27211},{"_27":27212,"_53":27213,"_119":27215,"_336":12292,"_338":1196,"_340":27216},"When to use your own return label?",{"_55":27214},"cse0384fcff2a762b7","

When using the bol return label, your items are sent uninsured. For more expensive items, we recommend using your own return label.

",{"_39":27217,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[27221,27222,27223,27224,27225,27226,27227,27228,27229],{"_125":126,"_127":8971},{"_125":130,"_127":7473},{"_125":133,"_127":7072},{"_125":136,"_127":10298},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":12398,"_127":12405},"bol-return-label-eu","2026-03-09T10:37:57.202Z","/nl/cdp/bol-retourlabel-eu",{"_162":27234,"_164":98,"_165":166,"_90":108},"2026-03-09T10:38:02.222Z",[],{"_55":27237},"cs1264e398d9df088e",[],"2025-11-21T15:06:35.395Z","2025-12-29T14:06:26.432Z",{},{"_162":27243,"_164":98,"_165":166,"_90":108},"2026-01-19T12:10:44.244Z",{"_105":232,"_55":27245,"_90":91,"_88":310,"_92":27246,"_94":38,"_169":27247,"_95":27969,"_97":98,"_102":27970,"_120":28147,"_27":28148,"_156":28149,"_158":98,"_160":28150},"blt3b7e9e4e6d492c01",{},[27248,27349,27395,27429,27582,27660,27771],{"_102":27249,"_53":27346,"_169":27348},[27250],{"_105":240,"_55":27251,"_90":108,"_92":27252,"_94":38,"_88":184,"_95":27253,"_97":178,"_113":38,"_114":27254,"_246":27255,"_116":27329,"_208":118,"_120":27330,"_122":27331,"_27":27340,"_154":27341,"_156":27342,"_158":98,"_39":27343,"_160":27344},"blt6d9c034dbd25ba2b",{},"2026-01-12T14:18:53.292Z","After receiving this order, you can accept the return yourself in your seller account under the 'Returns' section of your 'Orders' tab.",[27256,27261,27267,27271,27319,27324],{"_315":27257},{"_317":12964,"_53":27258,"_321":27260},{"_55":27259},"cs83a449b85de91fbe","return-without-return-notification",{"_324":27262},{"_27":27263,"_53":27264,"_119":27266},"Return received without return notification?",{"_55":27265},"csb8adfac7ece6fe88","Have you received a returned order, but the customer hasn't submitted a return notification?\n
Follow the steps below to process this return without a return notification.",{"_315":27268},{"_317":18204,"_53":27269,"_321":18207},{"_55":27270},"cs3cfede75cf95137c",{"_4593":27272},{"_4595":18204,"_53":27273,"_4598":118,"_4600":27275},{"_55":27274},"cs303155652a5a024a",[27276,27282,27308,27314],{"_4603":27277,"_53":27278,"_4607":27280,"_4609":27281},"Go to your returns overview",{"_55":27279},"csc564a19adc1b99b5","You can find your returns overview in your account under ‘Orders’ in the ‘Returns’ section.",[],{"_4603":27283,"_53":27284,"_4607":27286,"_4609":27287},"Find the relevant order",{"_55":27285},"cs8206572a88f34084","

You do this by entering the order number and clicking the search icon.

Can't find it? Then click the ‘Create new return’ button in the top right of your screen.

",[27288,27303],{"_181":27289},{"_181":27290,"_204":27300,"_7819":118,"_53":27301},{"_55":27291,"_88":698,"_27":27292,"_195":7893,"_97":98,"_158":98,"_95":27293,"_156":27293,"_187":4254,"_191":27294,"_193":27292,"_92":27295,"_185":38,"_120":27296,"_160":27297,"_39":27299},"blta2dbeb924c54acb7","Screenshot-2026-01-16-084531.png","2026-02-13T13:53:17.998Z","2568",{},[],{"_162":27298,"_164":98,"_165":166,"_90":108},"2026-02-13T13:56:32.771Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta2dbeb924c54acb7/698f2ccec273690008fa635d/Screenshot-2026-01-16-084531.png","Button \"nieuwe retour aanmaken\"",{"_55":27302},"csa9873957063df9db",{"_324":27304},{"_27":118,"_119":27305,"_53":27306},"

Enter the order number and press Enter. Then select the number of items you want to return and indicate whether you want bol to send a shipping label to the customer.

",{"_55":27307},"cs913c0e6da6907c29",{"_4603":27309,"_53":27310,"_4607":27312,"_4609":27313},"Indicate how many items you want to process for return",{"_55":27311},"cs75f0b45863dc2023","Indicate how many items you want to process for return and whether you want to send a return label to the customer (if you are using the return service via bol). Then click the ‘Create return’ button.",[],{"_4603":27315,"_53":27316,"_4607":118,"_4609":27318},"Indicate how you want to process the return and click ‘Yes, process return’.",{"_55":27317},"csb1cfdc883c0f27c4",[],{"_315":27320},{"_317":27321,"_53":27322,"_321":17471},"Automate returns",{"_55":27323},"cs43c02750e683edb0",{"_324":27325},{"_27":27321,"_53":27326,"_119":27328},{"_55":27327},"cs5439fddd45a9e46c","

If you want to create/process returns in your own system and not in the seller account, you can use Automate via bol. There are various integrators who can help automate your returns, among other things.

It is also possible to build and manage the connection yourself. This requires technical knowledge. Read more about how to automate returns: returns API.

",{"_27":118,"_119":118},[],[27332,27333,27334,27335,27336,27337,27338,27339],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-received-without-return-notification","Return received without return notification","2026-02-13T13:56:28.948Z","/en/idp/return-received-without-return-notification",{"_162":27345,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.350Z",{"_55":27347},"cs3496c2f216baad9b",[],{"_102":27350,"_53":27392,"_169":27394},[27351],{"_105":240,"_55":27352,"_90":108,"_92":27353,"_94":38,"_88":110,"_95":27354,"_97":178,"_113":38,"_114":27355,"_246":27356,"_116":27375,"_208":118,"_120":27376,"_122":27377,"_27":27386,"_154":27387,"_156":27388,"_158":12892,"_39":27389,"_160":27390},"blt17239179a2b98d39",{},"2026-01-12T15:40:44.964Z","Read below what you can do if the return is not received.",[27357,27363,27369],{"_324":27358},{"_27":27359,"_53":27360,"_119":27362},"No return received?",{"_55":27361},"cs9605fa5335068320","

Process the return notification as soon as possible after you have received the return from the customer – do not do this any earlier. Read below what you can do if the return is not received.

",{"_324":27364},{"_27":27365,"_53":27366,"_119":27368},"0 – 14 days after the return notification",{"_55":27367},"cs9b1100d094bbe510","

The customer must return the item to you within 14 days of making the return notification. Are you using the bol return label? Then you don't need to do anything until you have received the return.

",{"_324":27370},{"_27":27371,"_53":27372,"_119":27374},"14 days or more after the return notification",{"_55":27373},"cs9598efac9faf2796","

After 14 days, the return notification expires. You will then simply be paid out, and the customer retains their payment obligation. If the item still arrives later? You can then still accept the item as a return yourself. This can be done via the 'Create new return' button at the top right under 'Orders' in the 'Returns' section in your seller account.

",{"_27":118,"_119":118},[],[27378,27379,27380,27381,27382,27383,27384,27385],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"no-return-received","No return received","2026-03-24T11:45:53.822Z","/en/idp/no-return-received",{"_162":27391,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.243Z",{"_55":27393},"csadae24f5bb18534c",[],{"_102":27396,"_53":27426,"_169":27428},[27397],{"_105":240,"_55":27398,"_90":108,"_92":27399,"_94":38,"_88":184,"_95":27400,"_97":178,"_113":38,"_114":27401,"_246":27402,"_116":27409,"_208":118,"_120":27411,"_122":27412,"_27":27421,"_154":27410,"_156":27422,"_158":701,"_39":27423,"_160":27424},"blt3e9a08f7d77b0540",{},"2026-01-22T11:39:07.917Z","When shipping an order, something can always go wrong unexpectedly. As the sender of the shipment, you are responsible for handling questions or complaints – for example, if the order has been returned by the delivery service.",[27403],{"_324":27404},{"_27":27405,"_53":27406,"_119":27408},"Order returned by the delivery service because it couldn't be delivered?",{"_55":27407},"cse714c4754baeadcb","

Then check with the customer if the order address is correct and ask if they still want to receive the order.

If the customer **still wants to receive** the order, you are obligated to deliver it under the purchase agreement. You must then resend the order yourself. It is not possible to create a second shipping label via bol.
If the customer **no longer wants to receive** the order? Then you can register the return yourself. Read more on this page on how to receive a return without a return notification.

",{"_27":27410,"_119":118},"Return by delivery service",[],[27413,27414,27415,27416,27417,27418,27419,27420],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-by-delivery-service","2026-01-22T12:45:47.490Z","/en/idp/return-by-delivery-service",{"_162":27425,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.166Z",{"_55":27427},"cs2383d330429412eb",[],{"_102":27430,"_53":27579,"_169":27581},[27431],{"_105":240,"_55":27432,"_90":108,"_92":27433,"_94":38,"_88":2746,"_95":27434,"_97":178,"_113":38,"_114":27435,"_246":27436,"_116":27562,"_208":118,"_120":27563,"_122":27564,"_27":27573,"_154":27574,"_156":27575,"_158":12892,"_39":27576,"_160":27577},"bltcc98c5255fe73cf9",{},"2026-01-22T11:39:22.250Z","Read all about changing the return status of the order here.",[27437,27443,27449,27468,27474,27479,27485,27491,27497,27503,27509,27515,27521,27539,27544],{"_315":27438},{"_317":27439,"_53":27440,"_321":27442},"Still accept the return",{"_55":27441},"cscd3164fcb4eb060a","accept",{"_324":27444},{"_27":27445,"_53":27446,"_119":27448},"Still accept the return?",{"_55":27447},"cs5c4b3e13c7832edd","

Have you chosen the option ‘Exchange item’ or ‘Repair item’ and still want to accept the return after consulting with your customer? You can do this yourself in the seller account. In the ‘Orders’ menu, under the ‘Returns (new)’ tab, you will find the ‘Process’ button next to the relevant order. After that, you can change the status to 'Approved after all'.

",{"_7800":27450},{"_27":118,"_53":27451,"_119":118,"_181":27453},{"_55":27452},"cs4223d5f11df3f06a",[27454],{"_181":27455,"_53":27465,"_204":27467,"_7819":118},{"_55":27456,"_88":698,"_195":699,"_27":27457,"_97":701,"_158":701,"_95":27458,"_156":27458,"_187":188,"_191":27459,"_193":27457,"_92":27460,"_185":38,"_120":27461,"_160":27462,"_39":27464},"blt0192b62211047f21","Retour3_LI.jpg","2025-11-06T14:31:49.778Z","631035",{},[],{"_162":27463,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.761Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt0192b62211047f21/690cb1553053733056fdb557/Retour3_LI.jpg",{"_55":27466},"cse5ba76fccf115dae","Process return",{"_315":27469},{"_317":27470,"_53":27471,"_321":27473},"Re-register return",{"_55":27472},"cs1a94bd0953ef6505","re-register",{"_324":27475},{"_27":118,"_53":27476,"_119":27478},{"_55":27477},"csdfba6a205bdf1851","

Have you chosen ‘Item does not meet return conditions’ and want to change this? You can arrange this yourself in your seller account (up to 90 days after the return notification was rejected).

",{"_324":27480},{"_27":27481,"_53":27482,"_119":27484},"Re-register the return?",{"_55":27483},"cs55dd318a195f9674","

Do you want to re-register a cancelled return (customer keeps items after all)? You do this by re-entering the return notification in your seller account. In the ‘Orders’ menu, under the ‘Returns’ tab, use the ‘create return’ button at the top right of the screen to find the relevant order number and register the item(s) for return (or again).

",{"_315":27486},{"_317":27487,"_53":27488,"_321":27490},"Return expired",{"_55":27489},"cs44420d3eeec077b2","expired",{"_324":27492},{"_27":27493,"_53":27494,"_119":27496},"Return expired or still accept?",{"_55":27495},"cs29dcd5310e687f5c","

You can still accept the return up to 2 years after the original shipping date of the order. You do this by re-entering the return notification in your seller account. In the ‘Orders’ menu, under the ‘Returns’ tab, use the ‘create return’ button at the top right of the screen to find the relevant order number and register the item(s) for return (or again). You can then indicate what status you want to give the relevant return. For example, you can approve the new return, or reject or exchange it.

Have you not received the item yet? Then also tick that you want to send a return label to the customer if you use the return service via bol. The customer will then receive the return label in their customer account and by email and can still return the item to you. If you do not use the return service via bol, you must provide a return label for the customer yourself.

",{"_315":27498},{"_317":27499,"_53":27500,"_321":27502},"Not accepting the return",{"_55":27501},"cs8ad7e2eb6b61c147","not-accept",{"_324":27504},{"_27":27505,"_53":27506,"_119":27508},"Do you not accept the return after all?",{"_55":27507},"cs53b192f12bc11c90","

Have you chosen ‘Return well received’ and want to change this? Then contact Partnerservice. Unfortunately, it is not possible to do this yourself.

",{"_315":27510},{"_317":27511,"_53":27512,"_321":27514},"Return of multiple items",{"_55":27513},"cse56dc615b179bb84","multiple",{"_324":27516},{"_27":27517,"_53":27518,"_119":27520},"Handling a return of multiple items?",{"_55":27519},"cs8d71f0fa9dd079d6","

If the customer orders multiple copies of an item from you, it may happen that a part of them is returned. In that case, the customer must register the entire order as a return in the customer account and then indicate the number of units they are returning.

When you receive these items back and process them, you can indicate how many units were returned. You fill this in at the question ‘Quantity?’. If the items need to be handled in different ways, you can do so via the 'Add rule' button. Then you can link a status to each quantity. See also the following example:

",{"_7800":27522},{"_27":118,"_53":27523,"_119":118,"_181":27525},{"_55":27524},"cse3a38e10e77dd161",[27526],{"_181":27527,"_53":27537,"_204":27467,"_7819":118},{"_55":27528,"_88":698,"_195":699,"_27":27529,"_97":701,"_158":701,"_95":27530,"_156":27530,"_187":188,"_191":27531,"_193":27529,"_92":27532,"_185":38,"_120":27533,"_160":27534,"_39":27536},"blt6178c1d565ac31c5","Retour4_LI.jpg","2025-11-06T14:38:19.077Z","620984",{},[],{"_162":27535,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:28.769Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt6178c1d565ac31c5/690cb2db96c054b22ab61a8e/Retour4_LI.jpg",{"_55":27538},"cs5018c9a871121435",{"_324":27540},{"_27":118,"_53":27541,"_119":27543},{"_55":27542},"csc288358508d84d78","Based on the quantity you enter here, the customer will be refunded and you will be paid out.",{"_4262":27545},{"_27":27546,"_53":27547,"_119":27549,"_340":27550,"_181":27554,"_4287":27560,"_4289":4290,"_4291":-5,"_4292":27561},"Returns",{"_55":27548},"cs92c8d7220fbb2d7e","Learn more about the return process for you and for the customer.",{"_39":27551,"_37":38},{"_27":27552,"_42":27553},"View e-learning","https://partnerplatform.bol.com/nl/partner-academy/retouren/",{"_181":27555,"_204":27559,"_4285":4286,"_338":339},{"_55":26596,"_88":184,"_185":38,"_92":27556,"_187":188,"_95":26598,"_97":190,"_191":26599,"_193":26600,"_195":196,"_120":27557,"_27":26603,"_156":26604,"_158":200,"_160":27558,"_39":26607},{},[8971,16549,26602],{"_162":26606,"_164":200,"_165":166,"_90":108},"Stock management returns",[],"2025-11-06T14:39:06.000Z",{"_27":118,"_119":118},[],[27565,27566,27567,27568,27569,27570,27571,27572],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"change-return-status","Change return status","2026-03-24T11:55:50.044Z","/en/idp/change-return-status",{"_162":27578,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.258Z",{"_55":27580},"csf03072a883b63501",[],{"_102":27583,"_53":27657,"_169":27659},[27584],{"_105":240,"_55":27585,"_90":108,"_92":27586,"_94":38,"_88":184,"_95":27587,"_97":178,"_113":38,"_114":27588,"_246":27589,"_116":27640,"_208":118,"_120":27641,"_122":27642,"_27":27651,"_154":27652,"_156":27653,"_158":98,"_39":27654,"_160":27655},"blt1dbbfb13b6465807",{},"2026-01-22T11:39:35.118Z","On this page, you will find more information about return shipments that are damaged or missing.",[27590,27596,27602,27609,27615,27621,27627,27633],{"_315":27591},{"_317":27592,"_53":27593,"_321":27595},"Damaged or missing return",{"_55":27594},"csd49b4a404d7d2202","damaged-or-missing",{"_324":27597},{"_27":27598,"_53":27599,"_119":27601},"How to help the customer with a damaged or missing return shipment",{"_55":27600},"csb4ca2f6b0b346a99","

When returning an order, something can always go wrong unexpectedly – for example, a damaged or missing package. Your customer is responsible for shipping and handing over the return shipment at a parcel point, and for receiving proof of delivery (track & trace). If something goes wrong, you should contact the customer and work together to find a solution.

",{"_330":27603},{"_27":13243,"_53":27604,"_119":27606,"_336":349,"_338":1196,"_340":27607},{"_55":27605},"csbfca3e17e7063f6b","

Has the item not arrived at all? Then check the status of the item together with the customer using the associated track & trace number found on the proof of shipment. Based on this information, you can assess how it will be handled further.

",{"_39":27608,"_37":38},{"_27":118,"_42":118},{"_315":27610},{"_317":27611,"_53":27612,"_321":27614},"With your own delivery service",{"_55":27613},"cs224fbb1199429bba","with-own-delivery-service",{"_324":27616},{"_27":27617,"_53":27618,"_119":27620},"For a missing or damaged return shipment with your own delivery service",{"_55":27619},"cs00a8703e2c212076","

If you handle returns yourself, you can submit a request for investigation to the delivery service you engaged. Any request for compensation should be made to your own delivery service.

If the item arrived damaged or incomplete, you can send photos to the customer showing the condition in which the item was returned. These photos can help with the investigation.

",{"_315":27622},{"_317":27623,"_53":27624,"_321":27626},"With return service via bol",{"_55":27625},"csb5e958aa73da3813","with-return-service-via-bol",{"_324":27628},{"_27":27629,"_53":27630,"_119":27632},"For a missing or damaged return shipment with a bol return label",{"_55":27631},"cs482b1c621ebb366c","

Is an order returned with a bol return label? Then bol will handle your complaint. In this case, please contact Partnerservice; they will be happy to help you.

If a package is damaged, it is useful to gather the following information before contacting us:

The invoice
Photos of the packaging and the damaged contents (if applicable). Any photos must meet the following conditions:
A photo of the entire package, with the parcel label visible.
A top-down photo of the opened package, showing the contents and inner packaging clearly.
A photo of all types of inner packaging included in the package.
A photo of the entire item.
A detailed photo of the specific damage to the item.

Does your claim meet the conditions for a missing package? Then you may be eligible for compensation. This compensation is a gesture of goodwill and is not a guarantee. Depending on the situation, we will assess whether compensation is necessary or not. If the damage is caused by the delivery service, the compensation depends on the condition of the item.

",{"_330":27634},{"_27":8181,"_53":27635,"_119":27637,"_336":349,"_338":1196,"_340":27638},{"_55":27636},"cs9f24e95a5571a52c","

Do you use Logistics via bol? Then customer returns are not sent to this return address but to the bol return center. When you use Logistics via bol, the handling of return problems is taken care of for you.

",{"_39":27639,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[27643,27644,27645,27646,27647,27648,27649,27650],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-shipment-damaged-or-missing","Return shipment damaged or missing (RLIM)","2026-01-28T15:16:48.222Z","/en/idp/return-shipment-damaged-or-missing",{"_162":27656,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.152Z",{"_55":27658},"csbb2f086eeac4a72f",[],{"_102":27661,"_53":27768,"_169":27770},[27662],{"_105":240,"_55":27663,"_90":108,"_88":310,"_92":27664,"_94":38,"_95":27665,"_97":178,"_113":38,"_114":27666,"_246":27667,"_116":27751,"_208":118,"_120":27752,"_122":27753,"_27":27762,"_154":27763,"_156":27764,"_158":98,"_39":27765,"_160":27766},"blta8de659dd6605890",{},"2026-01-12T15:23:04.505Z","By setting up warranty and repair conditions in advance, both you and the customer know what to do if an item unexpectedly turns out to be faulty. Read more about warranty and repair conditions here. ",[27668,27673,27678,27684,27690,27696,27703,27709,27715,27722,27728,27733,27739,27745],{"_315":27669},{"_317":27670,"_53":27671,"_321":283},"The warranty and repair conditions",{"_55":27672},"cs254bdc58ceffd0c3",{"_324":27674},{"_27":27670,"_53":27675,"_119":27677},{"_55":27676},"cs90056ceb6cca5de7","

Customers can find information about warranty and repair in their account after the return period has expired. The information is as follows:

On your personal shop page, it states: ‘This seller does not apply additional conditions’.
In the customer's account, after the return period, it states: ‘Is the item defective or do you want information about the warranty? Please contact the partner directly’ – followed by your general contact information.

",{"_324":27679},{"_27":27680,"_53":27681,"_119":27683},"Additional conditions or instructions for warranty and repair",{"_55":27682},"cscfac23334c6cccb9","

You can find additional conditions or instructions for warranty and repair in your account under ‘Settings’ in the ‘Warranty & repair’ section. Enter your additional conditions and/or instructions here. If you have a separate repair address, please indicate that as well. When providing this information, please take into account the the legal warranty and repair rules.

",{"_315":27685},{"_317":27686,"_53":27687,"_321":27689},"Warranty period",{"_55":27688},"cs711960be659d3ead","warranty",{"_324":27691},{"_27":27692,"_53":27693,"_119":27695},"Legal warranty",{"_55":27694},"cs8c41b50abcba2556","

All items you sell are covered by a legal warranty. This means that the item must meet the customer's reasonable expectations when used normally. The legal warranty period in the Netherlands is not fixed, as it depends on the type of item and its minimum expected lifespan. It is generally accepted in the market to use the UNETO-VNI table to estimate the legal warranty period. For example, if a television has an expected lifespan of 5 years, a customer is entitled to a free repair or replacement of the item for 5 years in the event of a defect.

More information about warranties can be found on the ACM-website for sellers, for consumers or in the sector letter.

",{"_330":27697},{"_27":7364,"_53":27698,"_119":27700,"_336":4661,"_338":5624,"_340":27701},{"_55":27699},"cs0e4ddafcc161eb24","

If you are a Belgian partner supplying Dutch customers, you are legally obliged to apply the Dutch legal warranty period.

",{"_39":27702,"_37":38},{"_27":118,"_42":118},{"_315":27704},{"_317":27705,"_53":27706,"_321":27708},"Defective Item",{"_55":27707},"csf24e854bd494c64f","defective-item",{"_324":27710},{"_27":27711,"_53":27712,"_119":27714},"Defective item",{"_55":27713},"cse31761a33e950237","

During the legal warranty period, the costs of inspecting and repairing a defective item are generally always borne by you as the seller. If an item becomes defective within one year, the law assumes that the item did not meet the agreement when purchased. If the item has been damaged as a result of misuse by the customer (user damage), you, as the seller, must prove this during the first year. If the defect was not caused by the customer, you must repair or replace the product free of charge. If a defect is reported after 1 year, the burden of proof lies with the customer to demonstrate that the item was used normally.

In principle, the law provides for a tiered system in the event of a defect. This means that, in the event of a defect, a customer must first offer you, as the seller, the opportunity to have the item repaired or replaced (free of charge). Only if repair or replacement is not possible is the customer entitled to cancellation and a refund. Please note: In a number of cases, the customer has the legal right to cancel the agreement immediately and demand a refund. This is the case, for example, if the item still does not function properly after an initial repair attempt.

",{"_330":27716},{"_27":5620,"_53":27717,"_119":27719,"_336":4661,"_338":339,"_340":27720},{"_55":27718},"cs452dc37eb1911930","

This information page does not contain any (legal) advice. For this, we ask you to consult a (legal) consultancy firm. As a partner, you are responsible for complying with the applicable laws and regulations.

",{"_39":27721,"_37":38},{"_27":118,"_42":118},{"_315":27723},{"_317":27724,"_53":27725,"_321":27727},"Manufacturer's warranty",{"_55":27726},"cs77a31ad91de0d519","manufacturer",{"_324":27729},{"_27":27724,"_53":27730,"_119":27732},{"_55":27731},"csa13537478299d829","

The manufacturer's warranty is the responsibility of the manufacturer and does not replace the legal warranty. The legal principle is that you, as the seller, are responsible for the warranty. However, you can refer the customer to the manufacturer for warranty if this applies to your item. If the customer does not want to do this or is unable to contact the manufacturer, you, as the seller, are obliged to communicate with the manufacturer on their behalf.

Would you like to share information with customers about the manufacturer's warranty? If so, please add this to the product information for the item in question.

Customers find it particularly important to know more about the manufacturer's warranty for electronic items. The more information available about this, the better. Therefore, please check where you add information about the manufacturer's warranty for your offer.

",{"_324":27734},{"_27":27735,"_53":27736,"_119":27738},"Warranty for orders under Logistics via bol",{"_55":27737},"cse9315ec199e12d70","

If an item you have sold under Logistics via bol is defective, the warranty and/or repair will be handled by you as the seller. See artikel 8 Gebruikersvoorwaarden Logistiek via bol.

",{"_315":27740},{"_317":27741,"_53":27742,"_321":27744},"Help from bol customer service",{"_55":27743},"cs9cccc731adcdeb1d","help",{"_324":27746},{"_27":27747,"_53":27748,"_119":27750},"Can't resolve an issue with a customer?",{"_55":27749},"csbc904c29127fbd52","

Has a customer contacted you via a customer query about a warranty issue and you can't resolve it together? Then you can always forward the case to bol customer service for help and mediation. Select the option ‘Hulp nodig van bol’ for the relevant customer query. Want to know more about help with customer queries from bol customer service? You can read about it here.

",{"_119":118,"_27":118},[],[27754,27755,27756,27757,27758,27759,27760,27761],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":15141},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"warranty-and-repair-conditions","Warranty and repair conditions","2026-04-14T07:19:45.858Z","/en/idp/warranty-and-repair-conditions",{"_162":27767,"_164":98,"_165":166,"_90":108},"2026-04-14T07:19:49.323Z",{"_55":27769},"csdf24b2923987e2cf",[],{"_102":27772,"_53":27966,"_169":27968},[27773],{"_105":240,"_55":27774,"_90":108,"_88":2746,"_92":27775,"_94":38,"_95":27776,"_97":178,"_113":38,"_114":27777,"_246":27778,"_116":27949,"_208":118,"_120":27950,"_122":27951,"_27":27960,"_154":27961,"_156":27962,"_158":98,"_39":27963,"_160":27964},"blt67240a36b2340498",{},"2026-01-14T10:58:15.434Z","It can happen that a customer contacts you when they want to return an item. It's helpful to know which steps the customer needs to follow in their purchase account for this. You can guide the customer through these steps if necessary. You can read about these steps here.",[27779,27785],{"_324":27780},{"_27":27781,"_53":27782,"_119":27784},"The return conditions for the customer",{"_55":27783},"cs85ca57958244ea06","

Want to know what can and cannot be returned? What the return period is and what costs are involved for a customer? You can find all return conditions here.

",{"_4593":27786},{"_4595":27787,"_53":27788,"_4598":27790,"_4600":27791},"The steps the customer follows when registering a return",{"_55":27789},"cs6ab58742bbd950f8","

It can happen that a customer contacts you when they want to return an item. It's helpful to know which steps the customer needs to follow in their purchase account for this. You can guide the customer through these steps if necessary. You can read about these steps here.

",[27792,27812,27832,27853,27901],{"_4603":51,"_53":27793,"_4607":27795,"_4609":27796},{"_55":27794},"cs9ba6d243032de158","The customer goes to bol, clicks on their name in the top right corner, and then on 'Return'.",[27797],{"_181":27798},{"_181":27799,"_53":27809,"_204":27811,"_7819":118},{"_55":27800,"_88":698,"_195":699,"_27":27801,"_97":701,"_158":701,"_95":27802,"_156":27802,"_187":4254,"_191":27803,"_193":27801,"_92":27804,"_185":38,"_120":27805,"_160":27806,"_39":27808},"bltb436cd8723cd1661","retouren1.png","2025-11-06T14:19:54.402Z","75820",{},[],{"_162":27807,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.624Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltb436cd8723cd1661/690cae8ac6ad56a4cfa4763a/retouren1.png",{"_55":27810},"cs8209d0c3597ba551","Retourneren",{"_4603":27813,"_53":27814,"_4607":27816,"_4609":27817},"Find order",{"_55":27815},"cse93cef16e744247f","The customer now sees their return overview. Here, they click on the items they wish to return. It is not possible to register items sent to different addresses for return at the same time. If an item is not on the list, either the return period has expired or it is not possible to return it according to the return conditions.",[27818],{"_181":27819},{"_181":27820,"_53":27830,"_204":27811,"_7819":118},{"_55":27821,"_88":698,"_195":699,"_27":27822,"_97":701,"_158":701,"_95":27823,"_156":27823,"_187":4254,"_191":27824,"_193":27822,"_92":27825,"_185":38,"_120":27826,"_160":27827,"_39":27829},"bltc597d507b17935d6","retouren2.png","2025-11-06T14:20:59.238Z","36675",{},[],{"_162":27828,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.687Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltc597d507b17935d6/690caecb20119e3d48be3bd9/retouren2.png",{"_55":27831},"cs6e99c46d2d210d93",{"_4603":27833,"_53":27834,"_4607":27836,"_4609":27837},"Register item for return",{"_55":27835},"cse52fd26f48818a76","The customer clicks on 'Return items' below the (checked) items.",[27838],{"_181":27839},{"_181":27840,"_53":27850,"_204":27852,"_7819":118},{"_55":27841,"_88":698,"_195":699,"_27":27842,"_97":701,"_158":701,"_95":27843,"_156":27843,"_187":4254,"_191":27844,"_193":27842,"_92":27845,"_185":38,"_120":27846,"_160":27847,"_39":27849},"blte51c881fdf6152dc","retouren3.png","2025-11-06T14:22:10.418Z","32894",{},[],{"_162":27848,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.847Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blte51c881fdf6152dc/690caf12d7d830c6a6bcb8f8/retouren3.png",{"_55":27851},"cs98b8b08864fe08de","Artikel retour aanmelden",{"_4603":27854,"_53":27855,"_4607":27857,"_4609":27858},"Confirm return notification",{"_55":27856},"csc82b50a1bcfb3a2b","Next, the customer fills in the return reason and the number of units per item and chooses a shipping method. Depending on whether you use the return service via bol, the customer will see the option to send the package back for free via PostNL or bpost. After that, the customer clicks on 'Confirm return'.",[27859,27874,27879,27893],{"_181":27860},{"_181":27861,"_53":27871,"_204":27873,"_7819":118},{"_55":27862,"_88":698,"_195":699,"_27":27863,"_97":701,"_158":701,"_95":27864,"_156":27864,"_187":4254,"_191":27865,"_193":27863,"_92":27866,"_185":38,"_120":27867,"_160":27868,"_39":27870},"blt51d759d69659e3fc","retouren4.png","2025-11-06T14:23:24.196Z","91982",{},[],{"_162":27869,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.751Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt51d759d69659e3fc/690caf5c33a94cd1c92f3502/retouren4.png",{"_55":27872},"cs5bb0907af9e013bc","Retour aanmelden",{"_324":27875},{"_27":118,"_53":27876,"_119":27878},{"_55":27877},"cs0bb8acdcb138cac1","Here too, they choose the shipping method:",{"_181":27880},{"_181":27881,"_53":27891,"_204":27873,"_7819":118},{"_55":27882,"_88":698,"_195":699,"_27":27883,"_97":701,"_158":701,"_95":27884,"_156":27884,"_187":4254,"_191":27885,"_193":27883,"_92":27886,"_185":38,"_120":27887,"_160":27888,"_39":27890},"blt7fa690776870df69","retouren5.png","2025-11-06T14:24:14.344Z","88404",{},[],{"_162":27889,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.879Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7fa690776870df69/690caf8e33a94c570b2f3508/retouren5.png",{"_55":27892},"cs59ba8921213f6d31",{"_330":27894},{"_27":27895,"_53":27896,"_119":27898,"_336":349,"_338":339,"_340":27899},"Return pick-up at home",{"_55":27897},"cs169cd4db092c13d1","

Do you use Logistics via bol or the return labels via bol? Then customers who are bol Select members can also make a pick-up appointment for their return. PostNL will pick up the package at home, attach a return label, and deliver it back to you or our fulfilment center. There are no extra costs or actions involved for you.

",{"_39":27900,"_37":38},{"_27":118,"_42":118},{"_4603":27902,"_53":27903,"_4607":27905,"_4609":27906},"Download return label",{"_55":27904},"cs0819d12db35c4eee","The customer clicks on 'Download the return label', prints it out, and attaches the label to the return package. If you use the return service via bol, your customers can also hand in their return shipment via PostNL and bpost at the parcel point without a printed label. So, the customer can use the barcode (printerless) or download the return label and stick it on the package.",[27907,27922,27927,27942],{"_181":27908},{"_181":27909,"_53":27919,"_204":27921,"_7819":118},{"_55":27910,"_88":698,"_195":699,"_27":27911,"_97":701,"_158":701,"_95":27912,"_156":27912,"_187":4254,"_191":27913,"_193":27911,"_92":27914,"_185":38,"_120":27915,"_160":27916,"_39":27918},"blta56ca4944b591ca5","retouren6.png","2025-11-06T14:26:31.618Z","71880",{},[],{"_162":27917,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.658Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta56ca4944b591ca5/690cb01763b949969bb8a859/retouren6.png",{"_55":27920},"csa3dcd73821f47cc4","Retourlabel downloaden",{"_324":27923},{"_27":118,"_53":27924,"_119":27926},{"_55":27925},"csb156548858de613a","

Have you prepared additional return instructions? Then the customer will also see them here.

The overall return number is also stated on the return form. The return codes per item are also listed under 'RMA' in the return overview.

",{"_181":27928},{"_181":27929,"_53":27939,"_204":27941,"_7819":118},{"_55":27930,"_88":698,"_195":699,"_27":27931,"_97":701,"_158":701,"_95":27932,"_156":27932,"_187":4254,"_191":27933,"_193":27931,"_92":27934,"_185":38,"_120":27935,"_160":27936,"_39":27938},"blt7534bba5d4c0ff20","Retourlabel.png","2025-11-06T14:27:40.650Z","74429",{},[],{"_162":27937,"_164":701,"_165":166,"_90":108},"2026-01-14T11:20:16.781Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt7534bba5d4c0ff20/690cb05c021c45543a27ff05/Retourlabel.png",{"_55":27940},"cs112ee3a90c0a2e89","Retourlabel",{"_330":27943},{"_27":5064,"_53":27944,"_119":27946,"_336":4326,"_338":339,"_340":27947},{"_55":27945},"cs7cd1d0b1ac42a2dd","

Has the customer completed the return steps and already closed the window without downloading the return label? No problem! They can find the return label by clicking on their name in the top right corner and then on 'My orders'. Here, they can select 'Download the return label' again via the relevant item.

",{"_39":27948,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[27952,27953,27954,27955,27956,27957,27958,27959],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"return-process-and-conditions-for-a-customer","Return process and conditions for a customer","2026-04-14T07:18:07.907Z","/en/idp/return-process-and-conditions-for-a-customer",{"_162":27965,"_164":98,"_165":166,"_90":108},"2026-04-14T07:18:12.310Z",{"_55":27967},"cs07556f8ecb4bbbcc",[],"2025-11-21T15:15:36.536Z",[27971],{"_105":240,"_55":27972,"_90":108,"_92":27973,"_94":38,"_88":110,"_95":27974,"_97":178,"_113":38,"_114":27975,"_246":27976,"_116":28129,"_208":28130,"_120":28131,"_122":28132,"_27":28141,"_154":28142,"_156":28143,"_158":98,"_39":28144,"_160":28145},"blt075f3750f9294964",{},"2026-01-12T14:19:27.424Z","Handling a return notification? Once you have received the return (and not before), process it within 7 days. On this page, you will find all information about the process. ",[27977,27982,27988,27994,28063,28069,28074],{"_315":27978},{"_317":12964,"_53":27979,"_321":27981},{"_55":27980},"cs282ac49ff9cf0637","handle-return-notification",{"_324":27983},{"_27":27984,"_53":27985,"_119":27987},"Handling a return notification",{"_55":27986},"csb0fd320c06aa32e0","

Have you received a return notification? Legally, you must refund the customer within 14 days of the return notification, unless the customer has not yet returned the item. Since bol handles the refund on your behalf as a partner, we ask you to always process a return within 7 days. This timeframe is applied because shipping and processing a refund (by bol and the bank) takes a few days.

",{"_315":27989},{"_317":27990,"_53":27991,"_321":27993},"Processing in seller account",{"_55":27992},"csd38f4c33b8e12d47","processing",{"_4593":27995},{"_4595":27996,"_53":27997,"_4598":27999,"_4600":28000},"Processing a return notification?",{"_55":27998},"cs53f36afe59aeccad","

Follow the step-by-step plan below to process your return notification.

",[28001,28007,28013],{"_4603":28002,"_53":28003,"_4607":28005,"_4609":28006},"Go to your return overview",{"_55":28004},"csfd1cff4f573cb690","You can find your return overview in your account under 'Orders' in the ' Returns' section.",[],{"_4603":28008,"_53":28009,"_4607":28011,"_4609":28012},"Click 'Process' for the relevant return.",{"_55":28010},"cs64fbf52373e302aa","The blue color indicates that the return is still open and requires action from you as a partner. You can also filter by return status and check 'open returns' to view all your pending returns.",[],{"_4603":28014,"_53":28015,"_4607":118,"_4609":28017},"Choose a return status",{"_55":28016},"cs8b2a535824252b58",[28018,28024,28030,28036,28042,28048],{"_324":28019},{"_27":28020,"_53":28021,"_119":28023},"Option 1: Return received in good condition",{"_55":28022},"cs29e2cd73e866ca95","

bol refunds the customer. You will not receive a payout and will not pay commission. If you have already been paid, this amount will be settled on your next invoice.

",{"_324":28025},{"_27":28026,"_53":28027,"_119":28029},"Option 2: Exchange item",{"_55":28028},"cs350d3689a8d5e5b4","

First, contact the customer to determine how you will handle the return notification. With an exchange, the customer receives a new item, so the customer does not get a refund, and you will receive your payout as usual. Please note: arrange a shipping label yourself.

",{"_324":28031},{"_27":28032,"_53":28033,"_119":28035},"Option 3: Repair item",{"_55":28034},"cs4260663b8ac35dff","

Is the item broken and can you repair it? First, contact the customer to determine how you will handle the return notification. The customer does not get a refund, and you will receive your payout as usual.

",{"_324":28037},{"_27":28038,"_53":28039,"_119":28041},"Option 4: Item does not meet return conditions",{"_55":28040},"csb32c1a45bcd0c354","

Is an item returned damaged, used, or incomplete? First, contact the customer to jointly determine how you will handle the return notification. Always consider the Distance Selling Act. If, after contact with the customer, it appears that:

A full refund is reasonable? Then accept the return as usual. The customer gets their money back, and you will not be paid out.
The customer still wants to keep the item? Then reject the return and send the package back to the customer at your own expense. The customer does not get a refund, and you will receive your payout as usual.

",{"_324":28043},{"_27":28044,"_53":28045,"_119":28047},"Option 5: Customer keeps the item",{"_55":28046},"cs8a40ea065491090f","

To verify that the customer is indeed keeping the item and that it has not been lost in the mail, it is advisable to contact the customer again. The customer does not get a refund, and you will receive your payout as usual.

",{"_181":28049},{"_181":28050,"_53":28060,"_204":28062,"_7819":118},{"_55":28051,"_88":698,"_195":699,"_27":28052,"_97":701,"_158":701,"_95":28053,"_156":28053,"_187":188,"_191":28054,"_193":28052,"_92":28055,"_185":38,"_120":28056,"_160":28057,"_39":28059},"blta66e0c4e979bb9ed","Retour1_LI-2.jpg","2025-11-06T13:57:00.600Z","880860",{},[],{"_162":28058,"_164":701,"_165":166,"_90":108},"2026-01-12T14:52:07.838Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta66e0c4e979bb9ed/690ca92cb643e54a55935591/Retour1_LI-2.jpg",{"_55":28061},"cs5fa22cfab88068b2","Return",{"_315":28064},{"_317":28065,"_53":28066,"_321":28068},"Automating returns",{"_55":28067},"cs5c2bf3e4c898ae7c","automate-returns",{"_324":28070},{"_27":28065,"_53":28071,"_119":28073},{"_55":28072},"cs64ee562e4df474cb","

If you want to create/handle returns in your own system and not in the seller account, you can use Automate via bol. There are various integrators that can help automate your returns, among other things. It is also possible to build and manage the integration yourself, but this requires technical knowledge. Read more about how to automate returns in the returns API .

",{"_715":28075},{"_717":28076,"_53":28077,"_721":118,"_722":28079},"Frequently asked questions about handling a return notification",{"_55":28078},"cs103750e3975816f8",[28080,28087,28094,28101,28108,28115,28122],{"_725":28081},{"_727":28082,"_53":28085},[28083],{"_55":28084,"_105":731},"blt20f51b2cc6b77887",{"_55":28086},"csa8c337796580ce47",{"_725":28088},{"_727":28089,"_53":28092},[28090],{"_55":28091,"_105":731},"blt1cd244f27d828962",{"_55":28093},"cs6368f50f9d506340",{"_725":28095},{"_727":28096,"_53":28099},[28097],{"_55":28098,"_105":731},"blt71d33bb95d1c5963",{"_55":28100},"cs3ab4214c66e83dde",{"_725":28102},{"_727":28103,"_53":28106},[28104],{"_55":28105,"_105":731},"blt4fc17e5bc750b174",{"_55":28107},"cs2e2616349e089a9c",{"_725":28109},{"_727":28110,"_53":28113},[28111],{"_55":28112,"_105":731},"blta8482a2261db7baf",{"_55":28114},"csaa0efeb120cc74d9",{"_725":28116},{"_727":28117,"_53":28120},[28118],{"_55":28119,"_105":731},"bltcd14ccf50860e04e",{"_55":28121},"csa615542f89fbcc49",{"_725":28123},{"_727":28124,"_53":28127},[28125],{"_55":28126,"_105":731},"blte87976aa81cb8b9d",{"_55":28128},"csb66686f71d26bd41",{"_27":118,"_119":118},"All about processing and automating returns",[],[28133,28134,28135,28136,28137,28138,28139,28140],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"handle-returns","Handling Returns","2026-03-18T08:04:15.987Z","/en/idp/handle-returns",{"_162":28146,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:36.136Z",[],"Retouren behandelen","2026-04-14T06:54:30.739Z",{"_162":28151,"_164":98,"_165":166,"_90":108},"2026-04-14T06:54:35.271Z",{"_105":232,"_55":28153,"_27":28154,"_102":28155,"_169":28199,"_120":28200,"_90":91,"_97":98,"_158":98,"_95":28201,"_156":28202,"_92":28203,"_88":110,"_94":38,"_160":28204},"bltac8398641436880b","Retourzending beschadigd of vermist (RLIM)",[28156],{"_105":240,"_55":27585,"_90":108,"_92":28157,"_94":38,"_88":184,"_95":27587,"_97":178,"_113":38,"_114":27588,"_246":28158,"_116":28187,"_208":118,"_120":28188,"_122":28189,"_27":27651,"_154":27652,"_156":27653,"_158":98,"_39":27654,"_160":28198},{},[28159,28162,28165,28170,28173,28176,28179,28182],{"_315":28160},{"_317":27592,"_53":28161,"_321":27595},{"_55":27594},{"_324":28163},{"_27":27598,"_53":28164,"_119":27601},{"_55":27600},{"_330":28166},{"_27":13243,"_53":28167,"_119":27606,"_336":349,"_338":1196,"_340":28168},{"_55":27605},{"_39":28169,"_37":38},{"_27":118,"_42":118},{"_315":28171},{"_317":27611,"_53":28172,"_321":27614},{"_55":27613},{"_324":28174},{"_27":27617,"_53":28175,"_119":27620},{"_55":27619},{"_315":28177},{"_317":27623,"_53":28178,"_321":27626},{"_55":27625},{"_324":28180},{"_27":27629,"_53":28181,"_119":27632},{"_55":27631},{"_330":28183},{"_27":8181,"_53":28184,"_119":27637,"_336":349,"_338":1196,"_340":28185},{"_55":27636},{"_39":28186,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[28190,28191,28192,28193,28194,28195,28196,28197],{"_125":126,"_127":8971},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":18466},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_162":27656,"_164":98,"_165":166,"_90":108},[],[],"2025-11-21T15:52:07.117Z","2026-01-28T15:23:42.722Z",{},{"_162":28205,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:41.285Z",{"_105":232,"_55":28207,"_90":108,"_92":28208,"_94":38,"_88":698,"_169":28209,"_95":28809,"_97":12892,"_102":28810,"_120":28835,"_27":28836,"_156":28809,"_158":12892,"_160":28837},"blt64741104b2b834cc",{},[28210,28363,28402,28546,28638,28695],{"_102":28211,"_53":28360,"_169":28362},[28212],{"_105":240,"_55":28213,"_90":108,"_92":28214,"_94":38,"_88":110,"_95":28215,"_97":178,"_113":38,"_114":28216,"_246":28217,"_116":28342,"_208":118,"_120":28343,"_122":28344,"_27":28354,"_154":28355,"_156":28356,"_158":98,"_39":28357,"_160":28358},"bltf14e2886c31fb926",{},"2026-01-15T14:10:28.374Z","Read more about how to gain insights into your customer questions and how to receive them.",[28218,28224,28229,28248,28254,28260,28266,28272,28278,28284,28290,28296,28302,28308,28314,28320,28325,28330,28336],{"_315":28219},{"_317":28220,"_53":28221,"_321":28223},"Customer questions overview",{"_55":28222},"cs48b4e7fca4435a5a","customer-questions-overview",{"_324":28225},{"_27":28220,"_53":28226,"_119":28228},{"_55":28227},"cs4d31d7ce7738f8fd","

You can find your open customer questions in your seller account on your 'homepage' and in the menu under 'Customer questions'. After 18 clock hours (excluding weekend and public holiday hours), it will indicate that the question has been open for a long time. On the homepage, click 'To customer contact' or in the menu, go to 'Customer questions'. You will then see an overview of all your customer questions, and all open customer questions. The oldest customer question is at the top of your overview because it has priority. Check the customer questions that are still awaiting a response or that you wanted to follow up on later. Use the search function if you are looking for a specific customer question. Or view the list of handled customer questions. For each customer question, the order number, customer name, subject, and status are visible. Click on the customer question if you want to handle it.

When you receive a new customer question, we will send you a notification email. Click on the link in this email to go to the customer question. Is the customer question not visible? This could be because you are logged into a different seller account or because the question is being handled by our Partnerservice.

",{"_7800":28230},{"_27":118,"_53":28231,"_119":118,"_181":28233},{"_55":28232},"cs540fcdbfef94a7ed",[28234],{"_181":28235,"_53":28245,"_204":28247,"_7819":118},{"_55":28236,"_88":698,"_195":699,"_27":28237,"_97":701,"_158":701,"_95":28238,"_156":28238,"_187":4254,"_191":28239,"_193":28237,"_92":28240,"_185":38,"_120":28241,"_160":28242,"_39":28244},"blt779e174eb3c71b81","Klantvragen.png","2025-11-04T15:55:15.935Z","14741",{},[],{"_162":28243,"_164":701,"_165":166,"_90":108},"2026-01-15T15:49:22.363Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt779e174eb3c71b81/690a21e3de23c90c017925fd/Klantvragen.png",{"_55":28246},"cs2553629dc74e4b1d","Customer questions",{"_324":28249},{"_27":28250,"_53":28251,"_119":28253},"Customer question received via bol Partnerservice",{"_55":28252},"cs48a428cafff45a65","

bol Partnerservice can forward a customer question to you. We expect you to respond to this customer question within 24 to 48 hours. If you do not respond within this time, the customer question will automatically be forwarded back to bol Partnerservice. Once a customer question is sent back to bol Partnerservice, it will disappear from your customer questions overview. During the period that this customer question is with bol Partnerservice, the customer question will no longer be visible to you.

",{"_324":28255},{"_27":28256,"_53":28257,"_119":28259},"Need help with a customer question?",{"_55":28258},"csc00cd3cfacb26d13","

If you cannot resolve it yourself, you can send the question to our Partnerservice. More information about help with a customer question from bol Partnerservice can be found here.

",{"_324":28261},{"_27":28262,"_119":28263,"_53":28264},"Language of customer questions","

All messages – whether in French, Dutch, or English – are automatically translated into your preferred language (Dutch or English) on the customer questions page of the retailer account. The original language remains visible and each message can be reverted to the original if desired. When writing an outgoing message, you can also choose whether the message should be translated into French, Dutch, or English. This keeps communication clear and efficient, without language barriers.

",{"_55":28265},"cs3b75bed082a40930",{"_315":28267},{"_317":28268,"_53":28269,"_321":28271},"Start customer contact yourself",{"_55":28270},"cs6cc839d57e9e226a","start-customer-contact-yourself",{"_324":28273},{"_27":28274,"_53":28275,"_119":28277},"Start a conversation with a customer yourself",{"_55":28276},"cs3a64bdba0064415b","

You can start a conversation with a customer about an order yourself in the seller account. You do this by clicking the 'Start customer contact yourself' button in your customer questions overview. Enter an order number, choose a subject and item, and send the customer a message. This way, you can start a conversation with the customer up to 2 years after the order. You will find the self-initiated customer contact in your customer questions overview, and any response from the customer will be added to the customer contact. We expect you to answer a customer's response within 1 working day, just like with questions the customer initiated.

",{"_324":28279},{"_27":28280,"_53":28281,"_119":28283},"Inform the customer",{"_55":28282},"csf9cd41d15d9a2057","

Does a customer want to receive a VAT invoice? You will receive a message about this in your seller account. You can upload the invoice there. So, you don't need to send the customer an email.

Do you want to contact the customer? You can do this via the encrypted email address. You will find this email address on the order page in your seller account. This address is available for 2 months after the order. Within these 2 months, you can respond to a customer question via this email address. Within these 2 months, you can initiate customer contact yourself via the encrypted email address. After these 2 months, it can only be done via a customer question.

Do you receive a customer question via the platform? You can respond to it up to 2 years after the order.

We check your email before forwarding it to the customer. This way, we ensure the customer receives a secure message. Links outside bol.com are fully written out, and formatting is usually removed.

",{"_315":28285},{"_317":28286,"_53":28287,"_321":28289},"Reopen customer contact",{"_55":28288},"cs8eb34f2e53f0f579","reopen-customer-contact",{"_324":28291},{"_27":28292,"_53":28293,"_119":28295},"Reopen existing customer contact",{"_55":28294},"cs2919b1c0cabaaf38","

If you want to provide new information to a customer, you can search for an existing customer question in your customer questions overview in the seller account. You can search by case or order number. If the customer question is closed, you can click 'reopen' in the customer question's details. After that, you can send the customer a message.

",{"_315":28297},{"_317":28298,"_53":28299,"_321":28301},"Close customer question",{"_55":28300},"csa1c5d761510c8e87","close-customer-question",{"_324":28303},{"_27":28304,"_53":28305,"_119":28307},"Close a customer question as 'resolved'",{"_55":28306},"csbdd8a01d1a9a3bd0","

Good timing when closing a customer question is important for how customers value your service. As soon as you close a customer question, we generally send an NPS form to the customer within 24 hours. More information about the NPS and how it is calculated can be found here.

When you receive a response from the customer, you might find it unnecessary to send another response, for example, if the customer also wishes you a nice day. In such cases, you can close the customer question.

Did you keep the customer question open for a while, perhaps to send new information later, but it turns out no further contact is needed? Then you can find the question and choose the 'Close as resolved' option. You can provide an explanation before closing the customer question. If the 'Close as resolved' option is not selectable, it means you have not yet had contact in this customer question. We kindly ask you to still send a message to the customer, even if you have already had contact with the customer outside of bol's systems.

",{"_315":28309},{"_317":28310,"_53":28311,"_321":28313},"Insights",{"_55":28312},"cs215bb4441e7e4960","customer-questions-insights",{"_324":28315},{"_27":28316,"_53":28317,"_119":28319},"Insights into your customer questions",{"_55":28318},"csd65ef7e402bf43a6","

On the 'Insights' page in your seller account, you'll find the subjects of your customer questions. You'll also see which of your sold items have received a relatively high number of customer questions. You can use these insights to adjust your processes or specific items, helping you prevent some customer questions. This, in turn, saves you time and money.

You can view all subjects of your customer questions from the past 28 days up to 6 months. You can filter by time period or by customer questions related to a specific item. The list is sorted so that the item with the most customer questions appears at the top. You can improve your product range based on your customer questions and, for example, adjust the content, delivery time, or price. Hopefully, you will then receive fewer customer questions in the future.

",{"_315":28321},{"_317":17538,"_53":28322,"_321":28324},{"_55":28323},"cs7fbdd60bacc36d36","customer-satisfaction",{"_324":28326},{"_27":17538,"_53":28327,"_119":28329},{"_55":28328},"cs59cfb56c57afc269","

On the 'Customer satisfaction' page in your seller account, you'll find your received ratings from the past 28 days. The NPS (Net Promoter Score) after customer contact is a recommendation score that indicates how satisfied customers are with the service provided in response to their customer question answered by you. When you close a customer question, the 'NPS after customer contact survey' can be sent to the customer 24 hours later. Customers answer a recommendation question, among others, by giving a score on a scale of 0 to 10. The higher this score, the more satisfied and loyal customers are. More information about the NPS and how it is calculated can be found https://partnerplatform.bol.com/en/need-help/performance/service-standards-bol-com/nps-after-customer-contact/here.

",{"_315":28331},{"_317":28332,"_53":28333,"_321":28335},"Settings",{"_55":28334},"cs4bbb0bd8fd5d0009","partnerservice-settings",{"_324":28337},{"_27":28338,"_53":28339,"_119":28341},"Partnerservice settings",{"_55":28340},"cs27965cfc58aeb4de","

Under 'Partnerservice settings', you can specify how and when you are reachable by phone for customers. For example, you can indicate whether you are also available for customer questions outside standard opening hours. This is often highly appreciated by customers and can have a positive effect on your customer ratings. Read more here about how to set up your Partnerservice for both the Netherlands and Belgium.

",{"_119":118,"_27":118},[],[28345,28346,28347,28348,28349,28351,28352,28353],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28350},"klantvagen",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"customer-questions-in-your-seller-account","Handle customer questions in your seller account","2026-02-13T13:26:26.751Z","/en/idp/customer-questions-in-your-seller-account",{"_162":28359,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.254Z",{"_55":28361},"cs1bf74cbc2494038e",[],{"_102":28364,"_53":28399,"_169":28401},[28365],{"_105":240,"_55":28366,"_90":108,"_92":28367,"_94":38,"_88":184,"_95":28368,"_97":178,"_113":38,"_114":28369,"_246":28370,"_116":28382,"_208":118,"_120":28383,"_122":28384,"_27":28393,"_154":28394,"_156":28395,"_158":701,"_39":28396,"_160":28397},"bltcd2f80d715712b51",{},"2026-01-15T14:09:19.363Z","About email integration: answering customer questions in your own system, not your seller account.",[28371,28376],{"_324":28372},{"_27":118,"_53":28373,"_119":28375},{"_55":28374},"cs80227e3d04857b6e","

Customer questions can be handled in 2 ways:

via the seller account. Read on this page how to handle customer questions in your seller account.
via your own CRM (Customer Relationship Management) system.

",{"_324":28377},{"_27":28378,"_53":28379,"_119":28381},"Answering customer questions through email integration:",{"_55":28380},"cs933f2e9ac4eb9094","

With email integration, the customer question is forwarded in an email to the email address listed in your seller account (your general contact address). You can then handle the customer question in your own CRM system. Your response will then be sent directly to the customer.

Do you want to use more advanced features, such as forwarding a customer question to bol? You can do that in your seller account. The email contains a link that takes you directly to the customer question.

Please note!

Even with email integration, we expect you to respond within 24 hours
Always respond to the received customer question so that your response is logged.
Do not use an automatic message when the customer question comes in; bol already informs the customer that the message has been forwarded correctly.

",{"_119":118,"_27":118},[],[28385,28386,28387,28388,28389,28390,28391,28392],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28350},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"answer-customer-questions-in-your-own-crm-system","Handling customer questions in your own CRM system","2026-01-15T15:47:29.139Z","/en/idp/answer-customer-questions-in-your-own-crm-system",{"_162":28398,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.266Z",{"_55":28400},"cs2d6aa375605fc630",[],{"_102":28403,"_53":28543,"_169":28545},[28404],{"_105":240,"_55":28405,"_90":108,"_92":28406,"_94":38,"_88":184,"_95":28407,"_97":178,"_113":38,"_114":28408,"_246":28409,"_116":28526,"_208":118,"_120":28527,"_122":28528,"_27":28537,"_154":28538,"_156":28539,"_158":701,"_39":28540,"_160":28541},"blt6f12c777b0445fa6",{},"2026-01-27T09:20:12.115Z","On this page, you can read how phone and email contact with customers works and find tips for excellent handling of a customer question.",[28410,28416,28421,28427,28432,28438,28444,28449,28468,28474,28479,28485,28491,28496],{"_315":28411},{"_317":28412,"_53":28413,"_321":28415},"Phone contact",{"_55":28414},"cs160cd23de02f54fa","phone-contact",{"_324":28417},{"_27":28412,"_53":28418,"_119":28420},{"_55":28419},"cs8fc4274cd9311f56","

Customers can contact you by phone via bol. The customer will then see an encrypted phone number. When the customer calls this encrypted phone number, they will be connected with you as a partner. Customers have this option when they want to contact you within your opening hours.

Always adapt your response to the customer's tone and mood. When possible, use the customer's name to make it personal. After you've spoken to the customer by phone, a closed customer question will automatically be created in your seller account, or the phone interaction will be added to an existing customer question. If you want to send the customer another message after the phone contact, you can look up this customer question.

",{"_315":28422},{"_317":28423,"_53":28424,"_321":28426},"Email contact",{"_55":28425},"csfe9691e938a08a0a","email-contact",{"_324":28428},{"_27":28423,"_53":28429,"_119":28431},{"_55":28430},"cscab1049a81632eb3","

To reply to a customer question by email, click 'email customer'. The salutation and closing of the email are automatically set for you. It's also possible to use formatting options. Additionally, you can add a note, attach a file, and decide whether to keep the customer question open or close it after sending the message. Make sure your message always includes a salutation, a brief summary of the problem, the proposed solution(s), and a closing.

Did the customer send you a very short message? Respond politely and ask for more information. Then set your customer question to 'Waiting for customer response'.

Are you satisfied with your message? Then click 'Send'. You will then see a preview of your message. Does the message look good? Then click 'Yes, send'. Your message will be sent directly to the customer. More information about handling customer questions in your seller account can be found here.

",{"_324":28433},{"_27":28434,"_53":28435,"_119":28437},"Personal signature",{"_55":28436},"csae8075a37a4831f5","

To make contact with your customers even more personal, you can choose the 'personal signature' option from the 'standard messages' drop-down menu for an open customer question. Once you've set up a personal signature, it will automatically be added to new messages. Tip! Add your first name to your personal signature to make your message more personal!

",{"_315":28439},{"_317":28440,"_53":28441,"_321":28443},"Standard messages",{"_55":28442},"csdf249b5e952d1382","standard-messages",{"_324":28445},{"_27":28440,"_53":28446,"_119":28448},{"_55":28447},"csf0f431c250be8da8","

In your seller account, for an open customer question, you can enter a standard message, which then allows you to communicate efficiently with customers with a single click. It's especially useful to work with standard messages for frequently asked questions. You can write, save, and edit these standard messages yourself.

You start composing a standard message by clicking the Plus (+) button in the standard messages menu while writing an email. If you want to adjust a standard message, click the pencil icon next to the specific standard message.

By investing a little time in setting up a few standard messages, you'll ultimately save a lot of time. A large part of your message will be ready in an instant; only adding the specific information to answer the customer question will still be needed.

Need inspiration for standard messages? Check out the examples below.

",{"_7800":28450},{"_27":118,"_53":28451,"_119":118,"_181":28453},{"_55":28452},"cs1feec2982696f53e",[28454],{"_181":28455,"_53":28465,"_204":28467,"_7819":118},{"_55":28456,"_88":698,"_195":699,"_27":28457,"_97":701,"_158":701,"_95":28458,"_156":28458,"_187":188,"_191":28459,"_193":28457,"_92":28460,"_185":38,"_120":28461,"_160":28462,"_39":28464},"blt8cb87ff0abb5ff56","Screenshot-customer-questions2.jpg","2026-01-27T09:54:18.499Z","46265",{},[],{"_162":28463,"_164":98,"_165":166,"_90":108},"2026-01-29T11:30:45.351Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8cb87ff0abb5ff56/69788b4affe554e09c225c69/Screenshot-customer-questions2.jpg",{"_55":28466},"cs69c10a51687baec6","Screenshot standard messages",{"_315":28469},{"_317":28470,"_53":28471,"_321":28473},"Add attachment",{"_55":28472},"cs0c70b4e41b5e14a3","add-attachment",{"_324":28475},{"_27":28470,"_53":28476,"_119":28478},{"_55":28477},"csfc6d41c1425a28f8","

When answering a customer question, you sometimes need to send an attachment to the customer. For example, a VAT invoice or a photo of the returned item. In your open customer question, you can add an attachment while composing the email to the customer using the 'Add attachment' button.
The following restrictions apply:

Maximum attachment size: 10 MB.
Accepted file types: .bmp, .csv, .doc, .docx, .eml, .gif, .htm, .html, .jpeg, .jpg, ods, .odt, .pdf, .png, .rtf, .tiff, .tnef, .txt, xhtml, .xls, .xlsx and .xml
Maximum number of attachments: 5.
Maximum total size of all attachments: 20 MB.
The attachment is considered safe by the virus scanner.

",{"_324":28480},{"_27":28481,"_53":28482,"_119":28484},"PDF file cannot be sent via customer question because it is considered unsafe?",{"_55":28483},"csf04dfc84af4753ad","

Then follow these steps:

Save the file as 'print to PDF'. You can do this by opening the file and then pressing 'print'.
From the list of printers, you can then choose 'print to PDF'.
Press 'print'. You will then be asked where you want to save the PDF file.
Save the file.
You now have a simplified PDF file that is suitable for sending via the customer question.

For Mac users:

Use the 'Preview' program.
In the 'File' menu, choose 'Export to PDF'.
If this also doesn't work, you can send the invoice via the customer's encrypted email address. You can find this with the order in your seller account.

",{"_315":28486},{"_317":28487,"_53":28488,"_321":28490},"Tips for excellent handling of a customer question",{"_55":28489},"cs85da4b088de7395a","tips-for-handling-customer-questions",{"_324":28492},{"_27":28487,"_53":28493,"_119":28495},{"_55":28494},"cs0d316a8f741f25ed","

If something unexpectedly goes wrong with an order, excellent service leads to higher ratings, returning customers, and promoters of your shop. Additionally, that extra bit of attention to your service also leads to savings, such as less repeated contact or preventing a return.

",{"_4593":28497},{"_4595":28498,"_53":28499,"_4598":118,"_4600":28501},"Here are some tips for excellent handling of a customer question",{"_55":28500},"cs2be363ee0d9ca633",[28502,28508,28514,28520],{"_4603":28503,"_53":28504,"_4607":28506,"_4609":28507},"Solve customer questions in one go",{"_55":28505},"cs666330ef0017fd82","

Try to solve a customer question in one go if possible. This is good for both the customer and yourself, as it prevents repeated contact.

",[],{"_4603":28509,"_53":28510,"_4607":28512,"_4609":28513},"Think solution-oriented",{"_55":28511},"cs8225c5560845032d","

Address the customer's question and, if possible, suggest various solutions. Always state when the problem will be resolved.

",[],{"_4603":28515,"_53":28516,"_4607":28518,"_4609":28519},"Make contact personal",{"_55":28517},"cs81731aa1654504b4","

Provide specific information to the customer. For example, mention the ordered item, provide a tracking code, and show empathy for the customer's question or complaint. For phone contact, adapt your response to the customer's tone and mood. When possible, use the customer's name to make it personal. For email contact, make sure your message always includes a salutation, a brief summary of the problem, the proposed solution(s), and a closing.

",[],{"_4603":28521,"_53":28522,"_4607":28524,"_4609":28525},"Always close customer conversations politely",{"_55":28523},"csfc328d0df87ae483","

At the end of the conversation, always clearly state what you expect from the customer and ensure the customer feels they can always turn to you.

",[],{"_119":118,"_27":118},[],[28529,28530,28531,28532,28533,28534,28535,28536],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28350},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"phone-and-email-contact-with-customers","Phone and email contact with customers","2026-01-27T09:54:59.258Z","/en/idp/phone-and-email-contact-with-customers",{"_162":28542,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.288Z",{"_55":28544},"cs5fb5cb859afdee89",[],{"_102":28547,"_53":28635,"_169":28637},[28548],{"_105":240,"_55":28549,"_88":110,"_90":108,"_92":28550,"_94":38,"_95":28551,"_97":178,"_113":38,"_114":28552,"_246":28553,"_116":28618,"_208":118,"_120":28619,"_122":28620,"_27":28629,"_154":28630,"_156":28631,"_158":701,"_39":28632,"_160":28633},"bltd5e421b4352ae623",{},"2026-01-15T07:44:48.176Z","It can happen that you receive a customer question that you cannot resolve yourself. For example, you might not be able to perform a certain return action yourself in your seller account, or you may have received a difficult customer question for which you'd like advice. On this page, read what you can do in such a case.",[28554,28559,28568,28573,28590,28595],{"_324":28555},{"_27":28256,"_53":28556,"_119":28558},{"_55":28557},"cs795d3d5efb2c68f3","

If you can't resolve it yourself, you can send the question to our customer service. In the menu under 'Customer questions', choose the option 'Need help with customer question' at the bottom. When forwarding the customer question, clearly state why you are forwarding it:
1. Action from bol is required
2. This question is not meant for me
3. I need advice
4. Something else

Once a customer question is forwarded to bol customer service, it will disappear from your customer questions overview. During the period this customer question is with bol customer service, you will no longer have insight into the customer question.

When you ask bol customer service for help, we recommend sending a message to the customer stating that the customer question is being processed. Our customer service will then review the customer question with you and, in some cases, take over the customer question.

",{"_330":28560},{"_27":8181,"_53":28561,"_119":28563,"_336":349,"_338":339,"_340":28564},{"_55":28562},"cs205a3b61d916d2c7","

Do you encounter abbreviations or terms you don't know in the communication between bol Customer Service and you? Then check out our handy abbreviations list.

",{"_39":28565,"_37":57},{"_27":28566,"_42":28567},"Abbreviations list","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt670bd9c5d9ec5b81/690a18a77128f39255192f73/Afkortingenlijst_04102022.pdf",{"_324":28569},{"_27":118,"_53":28570,"_119":28572},{"_55":28571},"cs18ef893337ff14e1","

Want to know more about bol customer service and better understand how we win customer hearts together?

",{"_4238":28574},{"_27":118,"_53":28575,"_119":118,"_4242":38,"_4238":-5,"_4243":28577,"_4247":118,"_4248":38,"_4249":28580},{"_55":28576},"cs9abec98e8dc9cdb3",{"_27":28578,"_42":28579},"Watch the video","https://youtu.be/zENRkh80muc",{"_55":28581,"_88":698,"_195":699,"_27":28582,"_97":701,"_158":701,"_95":28583,"_156":28583,"_187":4254,"_191":28584,"_193":28582,"_92":28585,"_185":38,"_120":28586,"_160":28587,"_39":28589},"bltf1482d798cd381a1","Thumbnail_Hulp-bij-klantvraag.png","2025-11-04T15:19:51.461Z","1991528",{},[],{"_162":28588,"_164":701,"_165":166,"_90":108},"2026-01-15T14:16:45.190Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltf1482d798cd381a1/690a199703df734d57274005/Thumbnail_Hulp-bij-klantvraag.png",{"_324":28591},{"_27":118,"_53":28592,"_119":28594},{"_55":28593},"cs0575913965a1cbe2","

Or follow the Remarkable Service Learning Path.

",{"_4262":28596},{"_27":28597,"_53":28598,"_119":28600,"_340":28601,"_181":28604,"_4287":28616,"_4289":4290,"_4291":-5,"_4292":28617},"What is remarkable service",{"_55":28599},"cs4b7f056b42758126","Learn everything about service and how you, as a partner, can best apply it.",{"_39":28602,"_37":57},{"_27":4269,"_42":28603},"https://partnerplatform.bol.com/nl/partner-academy/wat-is-merk-waardige-service/",{"_181":28605,"_204":28615,"_4285":4286,"_338":1196},{"_55":28606,"_88":698,"_195":699,"_27":28607,"_97":701,"_158":701,"_95":28608,"_156":28608,"_187":188,"_191":28609,"_193":28607,"_92":28610,"_185":38,"_120":28611,"_160":28612,"_39":28614},"blta0ad64f8ad218c90","2021_Q2_B2B_Container-begrippen2542_Diensten-1280x853.jpg","2025-11-04T15:30:31.533Z","67994",{},[],{"_162":28613,"_164":701,"_165":166,"_90":108},"2026-01-15T14:16:45.209Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blta0ad64f8ad218c90/690a1c175040165604ce5929/2021_Q2_B2B_Container-begrippen2542_Diensten-1280x853.jpg","A person in a suit holds a tray with a red cup",[],"2025-11-04T15:23:46.000Z",{"_119":118,"_27":118},[],[28621,28622,28623,28624,28625,28626,28627,28628],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28350},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"help-with-a-customer-question","Help with a customer question from bol customer service","2026-03-03T14:22:44.490Z","/en/idp/help-with-a-customer-question",{"_162":28634,"_164":701,"_165":166,"_90":108},"2026-03-03T14:22:48.958Z",{"_55":28636},"cs61fec373352aa0bc",[],{"_102":28639,"_53":28692,"_169":28694},[28640],{"_105":240,"_55":28641,"_90":108,"_88":5125,"_92":28642,"_94":38,"_95":28643,"_97":178,"_113":38,"_114":28644,"_246":28645,"_116":28674,"_208":118,"_120":28675,"_122":28676,"_27":28686,"_154":28687,"_156":28688,"_158":451,"_39":28689,"_160":28690},"blt10a8ea15f6d53a7e",{},"2026-01-12T12:20:50.156Z","For supplying goods abroad, the VAT rules may be applied differently in each EU country. It depends on the country and the VAT status of the customer.",[28646,28653,28659,28665],{"_330":28647},{"_27":5064,"_53":28648,"_119":28650,"_336":337,"_338":5624,"_340":28651},{"_55":28649},"cs30435e0b47eefd0d","

The information on this page only applies to EU-based partners.

For all activities across borders, we advise you conduct proper research and inform yourself about other local rules and obligations.

",{"_39":28652,"_37":38},{"_27":118,"_42":118},{"_324":28654},{"_27":28655,"_53":28656,"_119":28658},"Selling to business customers in another country",{"_55":28657},"cs76b466b6890c2ae8","

It is not possible to sell across borders to a customer with a business account. However, it may happen that a business customer orders from a private account with you and then wants an invoice. This is then also considered an intra-community supply of goods. Under certain conditions, the 0% rate and administrative requirements may apply. You can find more information about this on the Tax and Customs Administration’s website.

",{"_324":28660},{"_27":28661,"_53":28662,"_119":28664},"Selling to private customers in another country",{"_55":28663},"cs5bc20093560331a1","

For supplies where goods are sent to a private customer in another EU country, different rules apply. For these sales, in principle, the foreign VAT rate must be calculated, and the VAT return must be filed in that country, unless the sales are below the applicable threshold. As an entrepreneur, you are obliged to investigate how much revenue you make per country, keep a record of this in your administration and register your company abroad for VAT purposes if you exceed the threshold for distance sales. More information on this can be found on the Tax and Customs Administration’s website.

",{"_330":28666},{"_27":5064,"_53":28667,"_119":28669,"_336":4326,"_338":339,"_340":28670},{"_55":28668},"cs6a2fdd5495204e7b","

As of January 1, 2024, a new VAT rule applies in Belgium. This may have consequences for partners who sell to Belgian customers. Therefore, regularly check if your VAT setup is still correct.

",{"_39":28671,"_37":57},{"_27":28672,"_42":28673},"New VAT rule in Belgium","/en/nadp/new-vat-rule-in-belgium",{"_27":118,"_119":118},[],[28677,28678,28679,28680,28681,28683,28684,28685],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28682},"financien",{"_125":142,"_127":143},{"_125":145,"_127":148},{"_125":145,"_127":146},"vat-treatment-abroad","VAT treatment abroad","2026-03-23T13:28:33.476Z","/en/idp/vat-treatment-abroad",{"_162":28691,"_164":451,"_165":166,"_90":108},"2026-03-23T13:28:39.318Z",{"_55":28693},"csa62377c01c4df99b",[],{"_102":28696,"_53":28806,"_169":28808},[28697],{"_105":240,"_55":28698,"_90":108,"_92":28699,"_94":38,"_88":1969,"_95":28700,"_97":178,"_113":38,"_114":28701,"_246":28702,"_116":28789,"_208":118,"_120":28790,"_122":28791,"_27":28800,"_154":28801,"_156":28802,"_158":98,"_39":28803,"_160":28804},"bltc4be44959951a88f",{},"2026-01-12T15:17:23.440Z","When a customer orders something via bol, they automatically receive a payment overview. This payment overview is handled by bol, as is the payment processing. You, as an entrepreneur, are responsible for meeting your additional legal obligations. This includes issuing a correct invoice for the (business) customer.",[28703,28710,28716,28722,28728,28734,28740,28746,28753,28759,28765,28771,28776,28782],{"_330":28704},{"_27":5064,"_53":28705,"_119":28707,"_336":337,"_338":5624,"_340":28708},{"_55":28706},"cs0f4ad60aa96468c4","

The information on this page only applies to EU-based partners.

",{"_39":28709,"_37":38},{"_27":118,"_42":118},{"_315":28711},{"_317":28712,"_53":28713,"_321":28715},"When to send",{"_55":28714},"cse82c7aa22fc004a5","when-to-send-invoice",{"_324":28717},{"_27":28718,"_53":28719,"_119":28721},"When should you send an invoice?",{"_55":28720},"cs7eb13df5fe4dabe0","

When you deliver an item to a business customer, it is mandatory to issue a correct invoice. Since you are the party fulfilling the delivery to the customer, it is your responsibility to issue a proper invoice. Read more about the Dutch invoice requirements from the Dutch Tax and Customs Administration.

Is the Chamber of Commerce or VAT number unknown? This means the customer did not provide it when ordering. As a partner, you are not obliged to include this on the invoice.

",{"_315":28723},{"_317":28724,"_53":28725,"_321":28727},"Example invoices",{"_55":28726},"cs85c4de9d45df9b21","example-invoices",{"_324":28729},{"_27":28730,"_53":28731,"_119":28733},"Invoice examples",{"_55":28732},"cs6ad1c8333b9c2d3b","

Below you will find two example invoices:

",{"_315":28735},{"_317":28736,"_53":28737,"_321":28739},"How to send",{"_55":28738},"cs75a5972360d2872b","how-to-send",{"_324":28741},{"_27":28742,"_53":28743,"_119":28745},"How to send an invoice",{"_55":28744},"cs33135feca274cd7d","

To meet your legal obligations, you need to upload the invoice to your seller account. For every order, it is automatically indicated whether the order was placed from a business account. This way, you immediately see if you need to include an invoice. Additionally, the customer can directly request an invoice via a button in their customer account. A customer does not have to have ordered as a business customer to request an invoice. It is also mandatory to include an invoice for cross-border sales.

As soon as the customer requests an invoice via the button, you will receive the request under ‘Invoice requests’ in the ‘Orders’ tab of your seller account. You will then automatically receive all the information you need to prepare the invoice. You send the invoice to the customer by uploading it to the invoice request. The invoice will then automatically become available in the customer account.

Good to know: invoice requests must be answered within 24 hours by uploading the invoice to your seller account or via the Retailer API. You can also upload invoices directly after shipping the order via the Retailer API. This allows the customer to download the invoice directly from their customer account and prevents you from receiving invoice requests. An invoice request is only closed by uploading the invoice, even if the order has been cancelled.

",{"_330":28747},{"_27":8181,"_53":28748,"_119":28750,"_336":349,"_338":339,"_340":28751},{"_55":28749},"csa6b8311b0a85c97f","

If you are unable to send the invoice via the invoice request because the file is considered unsafe, please follow these steps:

1. Save the file as ‘print to PDF’. You do this by opening the file and then clicking ‘print’.

2. From the list of printers, choose ‘print to PDF’.

3. Click ‘print’. You will then be asked where you want to save the PDF file.

4. Save the file.

5. You now have a simplified PDF file that is suitable for sending via the customer request.

For Mac users: use the ‘Preview’ application and choose ‘Export to PDF’ from the ‘File’ menu.

",{"_39":28752,"_37":38},{"_27":118,"_42":118},{"_315":28754},{"_317":28755,"_53":28756,"_321":28758},"Invoice requirements",{"_55":28757},"csec05ea88f6f8e3dc","invoice-requirements",{"_324":28760},{"_27":28761,"_53":28762,"_119":28764},"What information should you include on an invoice?",{"_55":28763},"cs91959a19498b5f5a","

On the website of the Dutch Tax and Customs Administration, you will find all invoice requirements. An invoice must contain at least the following:

The invoice number
The bol order number associated with this order (found under ‘Invoice requests’ or ‘Upload’)
The date the item was delivered
Your full (legal) name, address, and contact details
Your Chamber of Commerce number
Your company's VAT identification number
The customer's full name and billing address*
A valid VAT identification number of the customer (only for foreign customers for an intra-community supply of goods)*
The quantity of items delivered
A description of each item delivered
The sales amount excluding VAT
The VAT rates
The VAT amount (if applicable: VAT amount due per VAT rate)
The total amount including VAT
A statement if there is an intra-community supply of goods

",{"_315":28766},{"_317":28767,"_53":28768,"_321":28770},"Belgian partner selling to Belgian business customers",{"_55":28769},"cs05eb78b788b0c5c0","belgian",{"_324":28772},{"_27":16257,"_53":28773,"_119":28775},{"_55":28774},"cs2ce295a340fba2ae","

From 1 January 2026, new legislation will apply in Belgium. Belgian partners will need to issue B2B invoices via structured electronic invoicing. This is a legal requirement for all transactions between Belgian VAT-registered companies. An BTW invoice via our platform will no longer be accepted. Make sure to update your invoicing systems on time and take other necessary steps, such as connecting to a Peppol Access Point. You send an e-invoice directly to the customer via the Peppol network, without the intervention of bol.

The e-invoicing obligation only applies to sales to Belgian business customers. You do not need to send an e-invoice for sales to private customers in Belgium.

Ensure that you adapt your invoicing systems and take other precautions, such as connecting to a Peppol Access Point. For more information about e-invoicing in Belgium, see the link below to the website of the Federale Overheidsdienst (FOD) or contact your own advisor.

For more information about e-invoicing: e-invoicing en FAQ – e-invoice.

",{"_324":28777},{"_27":28778,"_53":28779,"_119":28781},"Billing requirements",{"_55":28780},"cs64600856de0e28cf","

Read more about the Dutch invoicing requirements of the Dutch Tax Administration.

",{"_330":28783},{"_27":5064,"_53":28784,"_119":28786,"_336":4326,"_338":339,"_340":28787},{"_55":28785},"csc5b8fe1c445364f6","

Do not include an account number on the invoice. The customer pays bol as usual, based on the automatically sent payment overview. Your costs, such as commission and shipping costs, should also not be mentioned on the invoice for the customer.

",{"_39":28788,"_37":38},{"_27":118,"_42":118},{"_27":118,"_119":118},[],[28792,28793,28794,28795,28796,28797,28798,28799],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28682},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"invoice-for-business-customers","Invoice for business customers","2026-02-17T13:16:42.210Z","/en/idp/invoice-for-business-customers",{"_162":28805,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.277Z",{"_55":28807},"cs21109aa158cff965",[],"2026-03-30T11:18:59.404Z",[28811],{"_105":240,"_55":28812,"_90":108,"_92":28813,"_94":38,"_88":243,"_95":28814,"_97":178,"_113":38,"_114":28815,"_246":28816,"_116":28817,"_208":28818,"_120":28819,"_122":28820,"_27":28829,"_154":28830,"_156":28831,"_158":98,"_39":28832,"_160":28833},"blt648a2714e7e76ed3",{},"2026-01-29T11:20:44.572Z","An excellent customer experience is essential for your success as a partner. On the following pages, you will find all the necessary information to best serve your customers, from the first point of contact to the correct handling of invoices.",[],{"_27":118,"_119":118},"Everything about customer contact, service, and (VAT) invoices for partners",[],[28821,28822,28823,28824,28825,28826,28827,28828],{"_125":126,"_127":128},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28350},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"customer-contact-and-vat-invoices","Customer contact and (VAT) invoices","2026-01-29T14:15:32.887Z","/en/idp/customer-contact-and-vat-invoices",{"_162":28834,"_164":98,"_165":166,"_90":108},"2026-03-30T15:15:29.226Z",[],"Klantcontact en (BTW)facturen",{"_162":28838,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:20.031Z",{"_105":12349,"_55":28840,"_90":108,"_92":28841,"_94":38,"_88":2182,"_95":28842,"_97":98,"_12353":28843,"_102":28851,"_120":28878,"_27":28879,"_154":28880,"_156":28881,"_158":98,"_160":28882},"bltc26ed2216b442b37",{},"2026-03-18T14:51:18.617Z",[28844],{"_105":12356,"_55":28845,"_90":108,"_92":28846,"_94":38,"_88":698,"_95":28847,"_97":98,"_120":28848,"_27":27546,"_156":28847,"_158":98,"_160":28849},"blt61a8774091282a8b",{},"2026-02-20T14:56:37.493Z",[],{"_162":28850,"_164":98,"_165":166,"_90":108},"2026-03-18T14:47:04.344Z",[28852],{"_105":12367,"_55":12368,"_88":12369,"_90":108,"_92":28853,"_94":38,"_95":12371,"_97":9002,"_12372":28854,"_114":28857,"_116":28858,"_208":12384,"_120":28859,"_122":28860,"_27":12409,"_156":12410,"_158":98,"_39":12411,"_160":28877},{},{"_114":12374,"_340":28855,"_154":12379},{"_37":57,"_39":28856},{"_27":12377,"_42":12378},{"_119":12381,"_27":12382},{"_119":118,"_27":118},[],[28861,28862,28863,28864,28865,28866,28867,28868,28869,28870,28871,28872,28873,28874,28875,28876],{"_125":126,"_127":656},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":7670},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},{"_125":12398,"_127":12399},{"_125":12398,"_127":12401},{"_125":12398,"_127":12403},{"_125":12398,"_127":12405},{"_125":12398,"_127":656},{"_125":12398,"_127":12408},{"_162":12413,"_164":98,"_165":166,"_90":108},[],"Retouren - certified partners","Apps & service providers: returns","2026-04-13T09:37:33.431Z",{"_162":28883,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:20.050Z",{"_102":28885,"_53":28909,"_169":28911},[28886],{"_105":106,"_55":28887,"_90":108,"_92":28888,"_94":38,"_88":243,"_95":28889,"_97":178,"_113":38,"_114":28890,"_116":28891,"_120":28892,"_122":28893,"_27":7745,"_154":7742,"_156":28905,"_158":98,"_39":28906,"_160":28907},"bltf3f767d7a2a185be",{},"2026-01-19T10:04:24.161Z","Make sure your offer stands out among millions of items. Reach more customers and increase your sales with the right visibility tools.",{"_27":118,"_119":118},[],[28894,28895,28896,28897,28898,28900,28901,28902,28903,28904],{"_125":126,"_127":15974},{"_125":130,"_127":131},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28899},"adverteren",{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"2026-01-19T10:06:06.370Z","/en/l1op/visibility",{"_162":28908,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:19.029Z",{"_55":28910},"cs074da986a1103571",[28912,30393,34533,36040,36291],{"_102":28913,"_53":28954,"_169":28956},[28914],{"_105":174,"_55":28915,"_90":108,"_92":28916,"_94":38,"_88":243,"_95":28917,"_97":178,"_113":38,"_179":28918,"_114":28933,"_116":28934,"_208":28935,"_120":28936,"_122":28937,"_27":28948,"_154":28949,"_156":28950,"_158":98,"_39":28951,"_160":28952},"bltc437c2ec754653ed",{},"2026-01-19T10:59:41.564Z",{"_181":28919,"_204":28932},{"_55":28920,"_88":243,"_185":38,"_92":28921,"_187":188,"_95":28922,"_97":190,"_191":28923,"_193":28924,"_195":196,"_120":28925,"_27":28927,"_156":28928,"_158":200,"_160":28929,"_39":28931},"blt1f72cb44ec91ee9e",{},"2025-09-15T13:32:48.596Z","1326294","2024_Q4_B2B_EVB_Promoties_44.jpg",[128,28926,28899],"promoties","EVB-Promoties","2026-02-09T19:57:13.108Z",{"_162":28930,"_164":200,"_165":166,"_90":108},"2026-02-09T19:57:16.400Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt1f72cb44ec91ee9e/68c8158075220d90393fafa5/2024_Q4_B2B_EVB_Promoties_44.jpg","Three yellow cylindrical pedestals display laptops with the word \"promotions\" against a matching yellow background, creating a playful and minimalist composition.","Boost your sales with attractive promotions and offers. Attract new customers and reward existing customers with great deals.",{"_27":118,"_119":118},"Boost your sales: your own promotions, bol's campaigns, and volume discount",[],[28938,28939,28940,28941,28942,28943,28944,28945,28946,28947],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":8084},{"_125":136,"_127":137},{"_125":139,"_127":28926},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},{"_125":145,"_127":150},{"_125":145,"_127":152},"promotions","Promotions","2026-01-29T14:06:09.027Z","/en/l2op/promotions",{"_162":28953,"_164":98,"_165":166,"_90":108},"2026-04-14T06:53:18.980Z",{"_55":28955},"csc9c357ba82e468bc",[28957,29026,29409,29562,30144,30214],{"_105":232,"_55":28958,"_27":28959,"_102":28960,"_169":29019,"_120":29020,"_90":91,"_97":98,"_158":98,"_95":29021,"_156":29022,"_92":29023,"_88":243,"_94":38,"_160":29024},"bltcb0ae5172505482f","Promotie mogelijkheden",[28961],{"_105":240,"_55":28962,"_90":108,"_88":110,"_92":28963,"_94":38,"_95":28964,"_97":178,"_113":38,"_114":28965,"_246":28966,"_116":29001,"_208":29002,"_120":29003,"_122":29004,"_27":29013,"_154":29014,"_156":29015,"_158":701,"_39":29016,"_160":29017},"blt12cf6570f183bea1",{},"2026-01-21T16:17:00.459Z","On this page, read about the available promotional opportunities.",[28967,28973,28979,28985,28990,28996],{"_315":28968},{"_317":28969,"_53":28970,"_321":28972},"Promotions in bol campaigns",{"_55":28971},"csc8887f29a8c28ddf","bol-campaigns",{"_324":28974},{"_27":28975,"_53":28976,"_119":28978},"The 2 types of promotions bol offers",{"_55":28977},"csb2ea792e895a4efe","

You can participate in promotions as part of bol's marketing campaigns. These are campaigns where customers find good offers for several days in a row. Think of the bol 7-day sale, the Sale-Solden, Sinterklaas, or Black Friday. The daily deal is also a promotion you can join. Some of these require a certain discount percentage, but there are also opportunities to participate with a ‘sharply priced’ offer. Then a discount doesn't necessarily have to be given, but the price must be competitive relative to the market. More information on how to participate in promotions in bol campaigns can be found here.

",{"_315":28980},{"_317":28981,"_53":28982,"_321":28984},"Setting up your own promotion",{"_55":28983},"cs6c65d74d573e4bcc","set-up-yourself",{"_324":28986},{"_27":118,"_53":28987,"_119":28989},{"_55":28988},"cs9186fa2be40a67aa","

You can also set up a promotion entirely independently. You then choose the timing and the offer of the promotion yourself. In your seller account, you can easily select the product range and duration yourself. Read more about it here.

",{"_315":28991},{"_317":28992,"_53":28993,"_321":28995},"Getting the most out of your promotion",{"_55":28994},"cs584507d2cfa1b243","promotion-tips",{"_324":28997},{"_27":28992,"_53":28998,"_119":29000},{"_55":28999},"cs4516eab18447e10b","

Your product range has been selected, your price has been sharpened, and the promotion is starting: your items have a nice red promotion label, and thanks to the banner on the homepage, customers can easily find the list of discounted items. But how do you convert this traffic into sales?

Respond to key retail moments with the right offer
You can imagine that swimming pools don't sell well in the cold winter months, and the same applies to promotions. A fan during a heatwave, logically, will perform much better.
Sharpening your price
Many customers visiting a promotion don't yet have a clear purchase intention but are drawn by an offer on a product category that interests them. The most effective way to turn these *window shoppers* into converting customers is by offering a very competitive price. This means it's sometimes wise to go beyond the minimum promotional price to turn a good price into a top price. Internal data shows that customers are very sensitive to high discounts and are more likely to make a purchase with a significant price reduction.
Highlight your items via Sponsored Products
To reach even more customers, you can highlight your discounted top items with Advertising via bol. You only target the audience you want to reach and only pay when someone clicks on your ad. Interested? Read more here.
Improve your content
Customers want to know what an item looks like, but also how big it is, what material it's made from, or they find it very important that it's dishwasher safe. So, ensure high-resolution images and the most complete description possible to prevent customers from having unanswered questions. Read here how to improve your content.
Maintain a realistic delivery time
Items with a fast delivery time show a higher conversion rate. Here you can find more information about the effect of delivery times.

",{"_27":118,"_119":118},"Everything about promotional opportunities",[],[29005,29006,29007,29008,29009,29010,29011,29012],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28926},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"promotional-opportunities","Promotional opportunities","2026-02-24T13:06:41.258Z","/en/idp/promotional-opportunities",{"_162":29018,"_164":701,"_165":166,"_90":108},"2026-02-24T13:06:45.295Z",[],[],"2026-01-28T15:45:01.969Z","2026-01-28T15:46:05.575Z",{},{"_162":29025,"_164":98,"_165":166,"_90":108},"2026-01-29T13:01:42.431Z",{"_105":232,"_55":29027,"_27":29028,"_102":29029,"_169":29219,"_120":29403,"_90":91,"_97":98,"_158":98,"_95":29404,"_156":29405,"_92":29406,"_88":184,"_94":38,"_160":29407},"bltb45e301cc8ade1e5","Eigen promoties",[29030],{"_105":240,"_55":29031,"_90":108,"_88":110,"_92":29032,"_94":38,"_95":29033,"_97":178,"_113":38,"_114":29034,"_246":29035,"_116":29201,"_208":29202,"_120":29203,"_122":29204,"_27":29213,"_154":29214,"_156":29215,"_158":98,"_39":29216,"_160":29217},"blte6cd4a8c1947e06d",{},"2026-01-27T13:42:19.797Z","Want to increase your visibility and sales? Promotions can help! In your seller account, you can easily choose your own product range and promotion duration. This can boost sales by 20 to 40%. Read more about it here. ",[29036,29153],{"_4593":29037},{"_4595":29038,"_53":29039,"_4598":118,"_4600":29041},"Setting up your own promotions in your seller account",{"_55":29040},"cs5e55afedfeaad9cb",[29042,29065,29087,29109,29131],{"_4603":29043,"_53":29044,"_4607":29046,"_4609":29047},"In the menu of your seller account, go to 'Promotions'.",{"_55":29045},"cs2c12864be9b17507","

There you will see the 'Create your promotion' button.

",[29048],{"_181":29049},{"_181":29050,"_53":29062,"_204":29064,"_7819":118},{"_55":29051,"_88":2182,"_195":29052,"_27":29053,"_97":701,"_158":98,"_95":29054,"_156":29055,"_187":188,"_191":29056,"_193":29053,"_92":29057,"_185":38,"_120":29058,"_373":118,"_160":29059,"_39":29061},"blt132ef665e35bb3aa","blt18d3fa2962e2cc24","1.-Creeer-je-eigen-promotie.jpg","2025-11-26T18:59:28.711Z","2026-01-02T09:59:49.508Z","59794",{},[],{"_162":29060,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:07.745Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt132ef665e35bb3aa/695797045e538720c3042a26/1.-Creeer-je-eigen-promotie.jpg",{"_55":29063},"cs24ec6e4fcc32c37c","Create your own promotion",{"_4603":29066,"_53":29067,"_4607":29069,"_4609":29070},"Determine the duration of your promotion.",{"_55":29068},"cs535c269ff37ce71d","

You can also enter the title and the promotion product range.

",[29071],{"_181":29072},{"_181":29073,"_53":29084,"_204":29086,"_7819":118},{"_55":29074,"_88":2182,"_195":699,"_27":29075,"_97":701,"_158":98,"_95":29076,"_156":29077,"_187":188,"_191":29078,"_193":29075,"_92":29079,"_185":38,"_120":29080,"_373":118,"_160":29081,"_39":29083},"blt23e05b13f274af42","3.-promotie-samenstellen.jpg","2025-11-26T19:00:17.474Z","2026-01-02T18:48:13.155Z","63817",{},[],{"_162":29082,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:07.762Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt23e05b13f274af42/695812ed66d0b12326848b74/3.-promotie-samenstellen.jpg",{"_55":29085},"csc6addc329c498d06","Set up promotion",{"_4603":29088,"_53":29089,"_4607":29091,"_4609":29092},"Planned promotion",{"_55":29090},"csbbe1c96885cc3709","

Once you have entered the product range and saved the promotion, you will find it under 'Planned promotions'.

",[29093],{"_181":29094},{"_181":29095,"_53":29106,"_204":29108,"_7819":118},{"_55":29096,"_88":2182,"_195":699,"_27":29097,"_97":701,"_158":98,"_95":29098,"_156":29099,"_187":188,"_191":29100,"_193":29097,"_92":29101,"_185":38,"_120":29102,"_373":118,"_160":29103,"_39":29105},"blt2b83a3a6f908279e","4.-promotie-overzicht-pagina.jpg","2025-11-26T19:03:03.045Z","2026-01-02T18:49:34.071Z","89376",{},[],{"_162":29104,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:07.754Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt2b83a3a6f908279e/6958133ea529ec7cba178e6f/4.-promotie-overzicht-pagina.jpg",{"_55":29107},"cs0f648edc8418baba","Promotion overview page",{"_4603":29110,"_53":29111,"_4607":29113,"_4609":29114},"Click on your created promotion.",{"_55":29112},"csa4def3e214c12ef1","Here you have insight into your stock, current price, whether you have the buy box, and the maximum promotion price. You also have the option to enter your promotion price. To make the promotion visible to the customer, it's important that your promotion price is below the maximum promotion price and that you have the buy box. More information about the maximum promotion price can be found here.",[29115],{"_181":29116},{"_181":29117,"_53":29128,"_204":29130,"_7819":118},{"_55":29118,"_88":2182,"_195":699,"_27":29119,"_97":701,"_158":98,"_95":29120,"_156":29121,"_187":188,"_191":29122,"_193":29119,"_92":29123,"_185":38,"_120":29124,"_373":118,"_160":29125,"_39":29127},"bltae698385cb866e20","5.-Klik-op-promotie.jpg","2025-11-26T19:01:11.495Z","2026-01-02T18:50:03.077Z","70140",{},[],{"_162":29126,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:07.771Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/bltae698385cb866e20/6958135b65f0535602307a91/5.-Klik-op-promotie.jpg",{"_55":29129},"csb50c639d2eed9da8","Click on promotion",{"_4603":29132,"_53":29133,"_4607":29135,"_4609":29136},"Change your promotion prices in bulk with one click.",{"_55":29134},"csbc3e7bd6d94e59b2","

To easily manage your promotion prices, go back to the promotion page and click on 'Edit your promotion prices'. Here you have the option to price your entire promotion product range at once, or to change all desired prices via an Excel upload. This applies to both the product range with which you participate in a bol campaign, and the product range of your individual partner campaign.

At the bottom of the conditions block, you can download the Excel file with your entire promotion product range, including your promotion prices.

After you have entered or adjusted your promotion prices, save the file and upload the Excel file. Please note that you can only adjust your promotion prices using this upload functionality.

",[29137],{"_181":29138},{"_181":29139,"_53":29150,"_204":29152,"_7819":118},{"_55":29140,"_88":2182,"_195":699,"_27":29141,"_97":701,"_158":98,"_95":29142,"_156":29143,"_187":188,"_191":29144,"_193":29141,"_92":29145,"_185":38,"_120":29146,"_373":118,"_160":29147,"_39":29149},"blt8cc95d054b96fe36","6.-bulk-promotie-prijzen.jpg","2025-11-26T19:04:27.025Z","2026-01-02T18:55:04.611Z","82645",{},[],{"_162":29148,"_164":98,"_165":166,"_90":108},"2026-01-19T12:11:07.737Z","https://eu-images.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt8cc95d054b96fe36/69581488e64790b017fd02eb/6.-bulk-promotie-prijzen.jpg",{"_55":29151},"cscfc9056506e3e471","Bulk promotion prices",{"_715":29154},{"_717":29155,"_53":29156,"_721":118,"_722":29158},"Frequently asked questions about promotions",{"_55":29157},"cs01c021c555395c1d",[29159,29166,29173,29180,29187,29194],{"_725":29160},{"_727":29161,"_53":29164},[29162],{"_55":29163,"_105":731},"blt1402640c5918aab8",{"_55":29165},"cs16c10fa6e8a076c2",{"_725":29167},{"_727":29168,"_53":29171},[29169],{"_55":29170,"_105":731},"blt6a3431ed3d129478",{"_55":29172},"cs3bc4ce7adb0ff6ca",{"_725":29174},{"_727":29175,"_53":29178},[29176],{"_55":29177,"_105":731},"blt2d0e9fe07e706a86",{"_55":29179},"csf2b2b75b8f9a3f45",{"_725":29181},{"_727":29182,"_53":29185},[29183],{"_55":29184,"_105":731},"bltfc6fccc92150e398",{"_55":29186},"cs9cba4689f4f4d9ee",{"_725":29188},{"_727":29189,"_53":29192},[29190],{"_55":29191,"_105":731},"bltf705ac2c4010189d",{"_55":29193},"csb27195548fccbbad",{"_725":29195},{"_727":29196,"_53":29199},[29197],{"_55":29198,"_105":731},"blt9e5f6629688f45c9",{"_55":29200},"cs91b8b4f0e4a70ed1",{"_27":118,"_119":118},"Increase your visibility and sales with easily self-configured promotions",[],[29205,29206,29207,29208,29209,29210,29211,29212],{"_125":126,"_127":128},{"_125":130,"_127":7473},{"_125":133,"_127":134},{"_125":136,"_127":137},{"_125":139,"_127":28926},{"_125":142,"_127":143},{"_125":145,"_127":146},{"_125":145,"_127":148},"own-promotions","Own promotions","2026-03-18T08:19:34.755Z","/en/idp/own-promotions",{"_162":29218,"_164":98,"_165":166,"_90":108},"2026-03-18T08:19:38.049Z",[29220],{"_102":29221,"_53":29400,"_169":29402},[29222],{"_105":240,"_55":29223,"_88":184,"_90":108,"_92":29224,"_94":38,"_95":29225,"_97":178,"_113":38,"_114":29226,"_246":29227,"_116":29385,"_208":118,"_120":29386,"_122":29387,"_27":29233,"_154":29230,"_156":29396,"_158":98,"_39":29397,"_160":29398},"blt661b8fe544383c3d",{},"2026-01-12T13:54:03.707Z","On this page, you can read more about the promotion price guideline. ",[29228,29234,29239,29245,29250,29256,29271,29285,29291,29297,29303,29317,29323],{"_315":29229},{"_317":29230,"_53":29231,"_321":29233},"The promotion price guideline",{"_55":29232},"csf486f46c182ec2b9","promotion-price-guideline",{"_324":29235},{"_27":29230,"_53":29236,"_119":29238},{"_55":29237},"cs8e121734402f7aef","

To ensure customers get a good promotion price, we only show your offer in a promotion if the price is below the maximum promotion price and you have the buy box. The promotion price guideline determines the maximum promotion price per item. The maximum promotion price is an upper limit. Any promotion price below the maximum promotion price is suitable. Please note: the maximum price can change.

",{"_315":29240},{"_317":29241,"_53":29242,"_321":29244},"Factors for the maximum promotion price",{"_55":29243},"cscb1a0e437abb2717","factors-promotion-price",{"_324":29246},{"_27":29241,"_53":29247,"_119":29249},{"_55":29248},"cs729662896edcd1c9","

The maximum promotion price depends on 3 factors: the price in the period before the promotion, the price used by key competitors, and the strikethrough price. The maximum promotion price is the lowest of these 3 prices. We explain all factors below.

",{"_324":29251},{"_27":29252,"_53":29253,"_119":29255},"1. Price in the period before the promotion",{"_55":29254},"csa3f1c97b82572354","

The previously offered price in the buy box on bol influences the maximum promotion price. An item must be at least 5% cheaper than it was in the 60 days before the start of the promotion. This percentage can be higher. Refer to the table below for the correct percentages.

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• To offer a minimum of 5% discount on the price of this item in the buy box, 3 days prior to the start of the promotion (including promotion prices).\n
• To offer a minimum of 5% discount when the most common price of the item is €350 or higher

When the most common price of an item is €600 or higher, the promotion price must offer the following minimum discount.

",{"_359":29272},{"_27":118,"_53":29273,"_119":118,"_364":38,"_365":29275,"_382":118},{"_55":29274},"cs687a983a282c7341",{"_55":29276,"_88":698,"_195":699,"_27":29277,"_97":701,"_158":701,"_95":29278,"_156":29278,"_187":370,"_191":29279,"_193":29277,"_92":29280,"_185":38,"_120":29281,"_160":29282,"_39":29284},"blt3d76515c31bcc48f","tabel1-8-1.xlsx","2025-11-13T13:42:04.956Z","9089",{},[],{"_162":29283,"_164":701,"_165":166,"_90":108},"2026-01-12T14:04:08.669Z","https://eu-assets.contentstack.com/v3/assets/blt27f326c486dc0d7d/blt3d76515c31bcc48f/6915e02cc721f377c66afd60/tabel1-8-1.xlsx",{"_324":29286},{"_27":29287,"_53":29288,"_119":29290},"2. Price used by key competitors",{"_55":29289},"cs36dde3554f712555","

We want items to be competitively priced compared to the rest of the market. Therefore, a promotion item must be well-priced compared to key competitors. This is a 3-star price. Sometimes, a price that was competitive yesterday may not be considered competitive today. Therefore, check your prices regularly.

",{"_324":29292},{"_27":29293,"_53":29294,"_119":29296},"3. The strikethrough price: reference price",{"_55":29295},"cs524f3a64d22bb611","

For promotion items, a strikethrough price is displayed, also known as a reference price. This makes it clear to the customer how much discount is being offered. Which strikethrough price is displayed depends on the product category of the item. You can see this in the table below. The displayed discount must be greater than 4.96% in percentage or €1.98 in euros.

Example\n
The promotion price guideline might sound complicated, but it's not. We'll explain it with this example:

The most common price for a face cream is €9.99. The price 3 days before the start of the promotion is €9.49. The 3-star price of the item is €8.99. The strikethrough price is also €9.99.
The promotion price of the item based on the most common price is then €9.99 – 20% = €7.99.
Based on the price 3 days before the start of the promotion, the promotion price is €9.49 – 5% = €9.02.
The promotion price based on the 3-star price is €8.99.
The promotion price must meet the requirement of a 4.96% discount (€9.49) or a €1.98 discount (€8.01). Therefore, a promotion price of €9.49 or lower is sufficient to meet this condition.
The promotion price is the lowest of these prices: €7.99.

",{"_324":29298},{"_27":29299,"_53":29300,"_119":29302},"The following reference prices are displayed on bol",{"_55":29301},"csb4142449fbd502de","