Refurbished items

The refurbished items must meet the following points (as stated in our general terms and conditions):

• The items and parts have a CE marking
• The items are GS1 registered
• The items comply with European laws and regulations
• The responsible economic operator for each item is known

• The sale of refurbished items is only permitted in the product categories listed under the heading Product Range.

• The items must be 100% functional and must not have any broken parts that affect the use and/or functioning of the item.

• To sell refurbished items from outside the EU, you need a declaration from the brand owner with permission to sell those items within the refurbished product range and to sell them within the EU.
• Parts replaced during refurbishment must always be CE certified and of high quality.
• Upon bol's request, you must be able to demonstrate that and how safety and conformity are guaranteed.
• You conduct the (functionality and/or conformity) tests yourself and do not outsource them to third parties.
• The items have been checked, cleaned, and made fully ready for sale.
• Where necessary, the items have been professionally cleaned and tested on various technical, software, and hardware components (including data deletion, cleaning, battery, connectivity, and display).
• Accessories, such as chargers and manuals, etc., are not mandatory unless otherwise stated in the product category overview.

• Items will be graded following the Uniform Cosmetic Grading conditions.
• The following quality standards always apply; grading for the mentioned product categories is not a factor here:
  • Phones are SIM lock-free.
  • All data has been deleted from electronic devices that store data (e.g., telephones, laptops).
  • Telephones, tablets, and smartwatches have a battery capacity of at least 85%.
  • Laptops have a battery capacity of at least 80%.
  • Since 28 December 2024, USB-C is the legal standard for chargers of electronic devices. The following applies:
    • Items without a USB-C connection that have been brought to the European market before 28 December 2024, may be purchased, repaired, and resold as refurbished.
    • Repaired items must contain clear information about charging requirements, including power and compatibility.
    • The partner must possess documentation proving that refurbished devices were imported before 28 December 2024.
    • Importing devices without a USB-C connection, including the use of adapters, is prohibited.

• The warranty of the refurbished item is equal to the warranty of a new item.
• You handle your own warranty claims (and do not outsource this to a third party).
• If necessary, you offer technical customer support throughout the complete warranty period.
• Refurbished items can be returned according to bol's regular return policy.
• Deliver items to the customer in professional packaging, while making it very clear that it’s a refurbished item.

• Just like with regular items, you must be able to demonstrate that the items were purchased via an authorised seller. Should you offer brands after the application for which you initially did not provide documents, you may need to submit a new application. This concerns the brands on this page.

• A quality mark or certification is not mandatory, but can serve as proof that you have met the above conditions. Moreover, some quality marks can give you accelerated access to selling rights:
  • Refurbished Quality Mark from Techniek Nederland
  • Dekra label from RecQ

Uniform Cosmetic Grading means ensuring that everything looks or means the same. We use this Uniform Cosmetic Grading to divide the appearance of our refurbished items into 3 categories (grades):

• Grade A (as good as new)
• Grade B (lightly used)
• Grade C (visibly used)

Please note: the grading of an item says nothing about the quality of an item; it’s only about its appearance.

Each item in your offer must correspond to 1 of these 3 grades. The detailed description of a grade may differ per product category. For example, a game console does not have a screen, while the presence of scratches on a screen is an important factor in distinguishing between grades for smartphones.

See all product categories that are currently allowed to be sold as refurbished and which grading is applied per specific product category here.

For a number of product groups, additional product group-specific conditions apply alongside the regular conditions. This is because these particular product groups sometimes require extra procedures or specific attention. Please refer to the specific product groups in this appendix.